We're having some weird issues where incoming calls disconnect after 5-10 seconds every time.
Outgoing is perfectly fine.
Have emailed.
Our 1300 number is down too. We tried to call Telecube on THEIR 1300 number and it is down. Might want to go and fix everyone's 1300 numbers at once?
Got call dropouts on inbound call between 2:17PM � 2:20PM :(
Got call dropouts on inbound call between 2:17PM � 2:20PM :(
I am not monitoring full time but both .net and .com have been ok for incoming and outgoing every time I have checked since late morning.
Like others From is in international format rather than local but as long as it is consistent that is ok. I had this before but it revered to local after a while.
X-Telecube-DID-Number hdr showing correctly and in local format
We've just been able to get a bulk updates list through to Optus .. all 1300 numbers should be back online within the hour.
We've just been able to get a bulk updates list through to Optus .. all 1300 numbers should be back online within the hour.
Awesome!
What about DID's John? Should I email support or will they be updated with the bulk list too. My inbound calls have been cutting off after about 3 secs on line hunt and not receeving at all on the queue.
What about DID's John?
Working on them now, it's going to be a more complicated problem to resolve.
Working on them now, it's going to be a more complicated problem to resolve
What happened anyway. DID has not worked all day.
Does anything actually work.
DID's not ringing phones, mp3 files can't upload for Music On Hold ... and now.. the voice recording is not working on 1800 number.
I just use the DID and that works well for me on my FreePBX box.
Queues still broken?
Queues still broken?
My IVR still doesnt work, but the incoming call appears to ring straight through to IVR Action Key "0" which is a Queue.
So in that respect, the Queues are working for me.
Update
There are some DIDs that are on the Optus link that went down and calls to them will now hear an announcement that there is a network error, an apology and a suggestion to try email.
I can modify the announcement to read out a number for your caller to call instead if you email support and let us know you want that. Include the did and the number you want announced.
In the meantime we are porting these DIDs across to our Symbio account. It will probably take 3 � 5 days, hopefully completed by the end of the week.
We are still using Optus for our 1300/1800 numbers and no immediate plans to change that.
The Symbio service offers us a lot of flexibility and allows load balancing and failover between the 2 sites which is a primary requirement.
I'm extremely disappointed with events of the last week and I want you to know that I'm doing everything I can to restore the remaining services.
My queue just bounces straight to voicemail after a few rings. Not passing on to the VOIP extensions which are setup as trunks on my FreePBX server.
My queue just bounces straight to voicemail after a few rings
Please email support with the details, all the issues will be service specific now so we will need to address them on a case by case basis.
There are some DIDs that are on the Optus link that went down and calls to them will now hear an announcement that there is a network error, an apology and a suggestion to try email.
2 DID's down � no announcement on these lines
2 DID's down � no announcement on these lines
Then it's a config error, please email support so we can have a look
Would it be possible to move the Asterisk discussion to the Telecube Asterisk thread /forum-replies.cfm?t=2529346
No probs will do... even though my issues are to do with the current problems... didnt have an issue before the shit hit the fan.
Im a step closer to moving on to another provider. A week of phone issues can really hurt ones business and I just cant afford this crap anymore
It's half fixed. I'm seeing:
61<number>
0<number>
Yep. Seeing that same on my 1-line cordless via ATA. It flips between the two formats
So let me get this right... instead of having 5-6 trunks for the different addresses, I can have just 1 using the settings above and that should permit anything from Telecube?
Yes thats the idea........
EDIT: No dice! I keep getting rejected. Im sure its something simple but what?
I don't use Asterisk anymore because I've moved on to something I felt is more powerful. I am going to install a test Asterisk (PIAF) VM tonight (hopefully) and will post my findings in the Asterisk thread.
Has anyone figured out how to deal with the "network error" voice message for DIDs that are in the process of being ported to another upstream carrier?
It's been 3 days for one of our DIDs now, and I can't seem to do anything with it now � it won't forward to another number today (it did before), either mobile or another DID, or ring any other hunt group, or queue.
Has anyone figured out how to deal with the "network error" voice message for DIDs that are in the process of being ported to another upstream carrier?
From what i am lead to believe u need to make a voice file and send it to john and he can apply it your account.
Has anyone figured out how to deal with the "network error" voice message for DIDs that are in the process of being ported to another upstream carrier?
If you email a sound file in I can apply it to the number but unfortunately we can't route the calls out at the moment. The porting is under way and should be completed shortly.
What is the preferred format and quality for the file?
It's not really important I'll reformat it to an 8kbit .wav
Just wondering if this is normal behaviour:
When I call another extension on my handsets, the number changes from the extension number to the Caller ID that's registered for that extension. I.e. it looks like I'm dialling our own DID.
Using a mix of SPA525G2 and SPA508G handsets. Reading thissays it should work or even show the name, but it doesn't.
When I dial the extension number from the SPA508G the incoming caller ID appears to be the custom (landline) caller ID I set and not the extension number (100XXXX), how do I change that?
Simply set the �Display Name� of your extension number in the configuration. For the SPA508G, this is done on the �Ext 1� page of the web admin interface. When an incoming call is received now, the caller's extension number is shown. Better yet, you can also set the display name to an actual name (eg. �Joe Bloggs� calling).
When I call another extension on my handsets, the number changes from the extension number to the Caller ID that's registered for that extension. I.e. it looks like I'm dialling our own DID.
Yep, same.
One of my handsets reports its "name" on internal calls but its a different device than all the others.
Update
I think I have found a flaw in my clever plan to load balance registrations with a single url so I'm changing direction.
The load balancing is causing problems with handsets directly registered too, not just servers.
If you are registering to sip.telecube.com.au please change to one of the urls below;
sip.vic.001.telecube.com.au
sip.vic.002.telecube.com.au
If things pan out as expected we will be adding urls that resolve directly to an IP address on one of the redirection proxies. That way your invites will always come in through the same IP you are registering to.
sip.vic.001.telecube.com.au
done.
My numbers have been unreliable again today. Maybe this will fix
I'm getting really strange issues with BLF and a new setup of yealink phones I'm preparing for a client. I've talked to support and they've been helpful so far, but the issues are intermittent and really hard to reproduce so I wanted to throw it open here to see if anyone else has a similar setup and did anything to make it work.
The setup is 2 x T46G phones, and 2 x W52P bases, with each base having an additional 2 Handsets (so total 8 extensions)
Now I already have a T46G aws my office phone and have it registered with both another provider and with Telecube � and I have regsitered my mobile phones Zoiper Telecube extension on a DSS key. This works perfectly every time...if I call to or from the Zoiper extensions the BLF flashes RED instantly no problems. BLF works fine on other providers extensions as well.
On the new setup, have tried 3 different firmwares (the 28.80.0.60 it came with, 28.80.0.95 which is the latest, and the 28.73.0.50 which I have on all my other yealink deployed phones).
Anyhow, basically sometimes the BLF keys are flashing on the appropriate extensions, and sometimes they just stay green. Not only that, if I place a call say to the queue (with all extensions in the queue), all of the DSS keys flash on one T46G, but not on the other, and sometimes vice versa =/! Both with exactly the same settings and firmware.
I'm trying to figure out if the issue is yealink or Telecube at the moment � but either way I can't deploy this as a solution until it's sorted.
To save you suggesting things I've already done:
- Insured reg expiry is 180
- Included all extensions in BLF group in Telecube
- Changed the Local SIP Ports (as per suggestion from Tech Support) all to different ports
- Set DSS transfer mode to attended
- Setup DSS keys to BLF and used the telecube extension (not shortcuts) in the value fields
- No IP address conflicts, all DHCP
- Set timezone and ntp time server exactl the same on all units.
Thanks
issues with BLF
Please try registering all extensions on the account to one of these urls;
sip.vic.001.telecube.com.au
sip.vic.002.telecube.com.au
Once you've done that email support and let me know and I can send your registrations to a fresh server too.
If you are registering to sip.telecube.com.au please change to one of the urls below;
Still do this if we're in Sydney?
Still do this if we're in Sydney?
Yep, I'll add Sydney addresses shortly but register to one of these for now please and let me know if it cleans things up.
OK cool. I've been playing with .com.au on my phone today for when the load balancing is sorted and finally got the calls to hold on my Cisco handsets.
Admin > Advanced > SIP > NAT Support Parameters > Insert VIA rport: yes
There has been a bit of lag in holding/transferring though so maybe these addresses will fix that up?
I've noticed in the TC Portal that handsets registered to .net.au are registered in the 5060-5080 port range, but anything on .com.au are registered with random ports around 44000. Is that something to do with the proxy?
I've noticed in the TC Portal that handsets registered to .net.au are registered in the 5060-5080 port range, but anything on .com.au are registered with random ports around 44000. Is that something to do with the proxy?
That's going to be the local port on your side that we have as the contact address.
I've noticed in the TC Portal that handsets registered to .net.au are registered in the 5060-5080 port range, but anything on .com.au are registered with random ports around 44000. Is that something to do with the proxy?
I thought the port shown in the contact address is determined by your pbx, phone and NAT router.
Beaten by that much
Once you've done that email support and let me know and I can send your registrations to a fresh server too.
Done that, made no difference BLF lights stay green
Currently having problems as well, extensions don't show as registered (in Telecube portal) but can call out.
Have tried .com.au and .net.au but same thing happening with both, calls don't come in.
Down for me no incoming calls.
Ah Telecube is so unreliable now :(
.net.au
We had extensions drop out and come back 10 mins ago.
Incoming calls have now just started working for us again.
Just switching to .com.au doesn't do anything .. once you are connecting to a proxy I can send your registrations off to a new server.
Please register all your extensions to .com.au and email support asking to be moved
Please register all your extensions to .com.au
I've used sip.telecube.com.au since the beginning on telecube. And its still showing "Online Status: Offline". No incoming calls.
Please register all your extensions to .com.au and email support asking to be moved
Is this optional, or is a requirement to get a working service
Understand that things are currently still unstable... At the moment I have no inbound and 50% outbound reliability.
My question is, do my FreePBX settings (which have historically always worked with Telecube) need to change in light of recent backend changes for DDOS mitigation etc?
My settings look like this:
PEER Details:
username=100xxx
type=
secret=password
qualify
nat=auto
insecure=invit
host=sip.telecube.net.au
d
disallow=all
context=from-trunk
canreinv
allow=alaw&ulaw&g729&gsm
Register String:
100xxx:password@sip.telecube.net.au/100xxx
Should add, my Trunk shows as Registered.
Thanks.
Registration Failing for me also .com.au and .net.au :-(
Edit registration going up and down
outgoing just times out,
incomming get ringback tone, but handset no ring.
We've got trunks offline again.
John,
Can you clarify what we're expected to do? Ours are all registering on .net.au and I can't go and change every system over the weekend especially when people who've already changed to .com.au are saying they can't register either.
Yep .. bear with me a sec please .. brb
Please register all your extensions to .com.au and email support asking to be moved
I did exactly this and support emailed me back in 10 mins to say that they did the magic things on their end.
My extensions are now registered and can make calls, and recieve calls.
minor shortcomings that wont make me lose any sleep for now:
- The Telecube portal does not show the extensions are registered.
- cannot dial internally using the Aliases
p.s. Magic is my word not theirs.
y extensions are now registered and can make calls, and recieve calls.
Are they working now?
All should be coming back online now .. ignore the status in the portal please.
All should be coming back online now .. ignore the status in the portal please.
Yep I'm back online.. incoming and outgoing working
What was the issue?
Just wondering abut the .com.au registration.
If you move the account over to this one, how will it affect softphones?
Trunk is registered but calling the DID just gets met with "beep beep beep"
Trunk is registered but calling the DID just gets met with "beep beep beep"
Ok this one is sorted now, any others having issues now?
Extension shortcuts aren't working.
Ok this one is sorted now, any others having issues
Im getting a 'declined' message on my snom 360 when dialling out.
incoming seems to be ok.
Extensions statuses in the portal should be reflecting the actual extension state now.
All good here, can see extension reg state in portal and calls in and out are working.
Thanks for all your hard work John and staff.
Extensions statuses in the portal should be reflecting the actual extension state now.
John, I can confirm Extension status is showing up correctly as online in the Services Summary page but if I click on manage for an extension its showing as Offline with an old registration expiry date. The extension is working fine though.
Edit: Registration logging isn't updating either.
if I click on manage for an extension its showing as Offline with an old registration expiry date
Yep .. it's on the list :-)
Extensions statuses in the portal should be reflecting the actual extension state now.
Yup, all good here!
I need to be able to delete extensions that aren't working before I can create new ones to replace them
I need to be able to delete extensions that aren't working before I can create new ones to replace them
If you activate them all you will be able to add new ones.
If you activate them all you will be able to add new ones.
yup worked that out. Still these other ones dont work , will they evetually?
Dial shortcuts .. tick
Extensions still not registering through a VPN when previous to all the outages they would. Is there a workaround for this?
Extensions still not registering through a VPN when previous to all the outages they would. Is there a workaround for this?
Sorry, can't think of anything here that might affect your connection through a VPN.
Extensions still not registering through a VPN
Same for me, let us know if you find the answer, Foxy!
(double post)
Not yet .. hopefully tonight
Is it tonight yet? Time based routing is pretty important to us.
Also feature request: Giving extensions a nickname / description / "friendly" name so when you see the list instead of
1234567890
1234567891
1234567892
1234567893
You get:
1234567890 (Bills Office)
1234567891 (Freds Office)
1234567892 (Workshop)
1234567893 (Freds Tablet)
Is it tonight yet? Time based routing is pretty important to us.
Yep, you can setup time based routing again. Should have timezone selection added to it too by Monday
Giving extensions a nickname / description / "friendly" name so when you see the list
Do you mean in the portal? If so click on the yellow label on the right of the links next to the extension and add labels.
How's your family coping with your long hours at work?
How's your family coping with your long hours at work?
Yeh it's a testing time that's for sure but we're getting through it, thank you.
Nearly there now.
If so click on the yellow label on the right of the links next to the extension and add labels.
A picture paints 1000 words :-)
So someone else has to do the work for you
It's ok .. it will actually be a good way to track changes for me too. Having lots of eyes on it will help.
Cheers Marco
Wouldn't you like a one stop place to see what's new?
Yes, OK. I was hoping you hadn't seen my comment and had removed it. I just thought we should give John a bit of a rest for a while.
thought we should give John a bit of a rest for a while
Totally agree now that things are mostly back to normal. Was just posting constructive feedback.
Hope beers were had over the weekend, John!
Weird one, had one Telstra site that could dial out but no inbound. Handsets thought they were registered, could not dial direct ext # etc.
Changed handsets to sip.vic.001.telecube.com.au and now all working.
Have several other sites on Telstra but were fine...
Hi John. Despite have International calls enabled (with no max. per minute rate in my account) I just got a recorded message when I tried to call NZ saying the cost was limited to 5c per minute.
Just sent an email regarding this issue but thought I'd post it here as well.
Whenever we make a local/national call, it puts a lot of weird stuff in the "call type" field , instead of "National". Other call types remain normal.
Edit:
And it also records the call rate as being 0.00
Edit Edit:
And also with Digital extension calls.
with no max. per minute rate in my account
Choose 99c instead of any .. there's a bug that treats any as zero
Choose 99c instead of any .. there's a bug that treats any as zero
Ok, will do. WIll that cover all rates? We call PNG and I think it was more than 99c
EDIT: it's only 63c...all good
a lot of weird stuff in the "call type" field
One of the features of the new platform is details of call statistics are being included that I will make available in the portal when viewing call history. Detail about the quality of the call, the codec used etc..
It shouldn't be displaying openly like that, it's a bug that'll have a look at and sort out tonight.
Yeah no big deal, it just makes the call log window really fat.
John, could we start a feature requests thread where you maintain the first post with the status of what features you've agreed on and the implementation
Just a thought but shouldn't this be on the Telecube website?
It seems that Telecube users who don't live on Whirlpool will miss out just as they seem to have missed out on support for the last two weeks during the troubles.
I have a couple of colleagues who got no timely response to support email and no joy with the support phone and have walked away to another provider probably never to return.
As has often been stated
Whirlpool is NOT an Official Support Channel
Just a thought
S.
Just having a strange issue with hold � first of all the music has reverted to default, but secondly it drops the call after 30 seconds...straight after it gives the first reminder beep that somebody is still waiting on hold. The yealinks come back with 'unknown uri sheme' on the display.
Calls seem to work fine past the 30 second mark.
Posting here in case it is a config issue with my phone I need to change and not a telecube issue.
I have had to remove G729 settings because the calls were dropping off after 30 seconds, works fine with alaw and ulaw
Just a thought but shouldn't this be on the Telecube website?
Ditto.
After the telephony side of things are sorted the support side should be looked at. The existing ticket system would appear broken.
IMO tickets should be trackable in the portal. A feature request system should be run more like a bug tracking system.
Weird one, had one Telstra site that could dial out but no inbound.
Just to get this right, you have Telstra sites using TC for inbound and outbound calls. Not only weird, but unbelievable.
One of the features of the new platform is details of call statistics
Excellent- Thank you.
Any ideas on when call forwarding *21*Number from an extension will be back and working? I get the message "no response" on the phone display when I try at the moment.
I have had to remove G729 settings because the calls were dropping off after 30 seconds, works fine with alaw and ulaw
My codec order is alaw, ulaw, g729...I'll remove g729 and see what happens
Emailed support yesterday, haven't heard anything yet.
Okay I'm pulling my hair out with this hold music dropping � it's one of those bazaar things that seems to defy logic....I'll call support in a sec and see if they can do some sip traces and try and figure out what's happening.
This is the deal:
W52P phones, if you call them and put user on hold � no problem
T46G phones 2 out of 3 drop the call after 30 seconds, so the phone that initiates the hold is the one that drops the call
One of the t46G phones is mine and it drops the calls on telecube, but if you ring through on my other voip provider line it doesn't drop the call � okay so some weird issue with T46G firmware and Telecube me thinks.
So I have tried three different firmware revisions, and has not made a difference.
Not only that, the T46G that IS working (ie not dropping calls), I've reset it back to factory and duplicated the settings from the other phone that's dropping calls � and it still works fine!
So I'm stumped...
Things I have tried
1) Change SIP session timeout to 90 seconds instead of 30
2) Removed the remote phonebook url � just because of the error 'invalid uri scheme' that it was spitting out
3) Disabled call pickup (direct and group), just...because desperate
4) Upgraded to latest firmware 28.80.0.95, then downgraded to 28.73.0.50
Just called the 132823 number.
I tried this and was able to work through the options ok using DTMF RFC2833 until I got a real person and explained I was sorry I had called a wrong number. Couldn't be faulted.
Edit. Just tried again and it cut out as you described Nothing to do with DTMF as rtp continued but didn't contain any audio .Tried calling using a different vsp and the call worked perfectly .
my softphone is coming up "Unauthorised" on occasion when trying to dial out
i think its (mostly?*) when trying to dial out to a DID that's also on TC
*haven't tried every permutation possible yet
calling same extension using that extension's number works ok, just not dialling the DID that queues to that SIP
am i missing something, is there some special setup to be able to dial an 'own' DID from within same account's extensions?
(its not a 'cost' thing, i don't care if that call gets charged same as external call to call my own DIDs... i'm wanting to bulletproof my setup for others to use without annoyance/danger, they'll definitely want to directly dial DIDs that we've been using for decades.)
Now they're able to call out and the 13 number is working. Bizarre!
Can you also post the devices you are connected to us with please?
Are these servers or directly connected handsets?
calling same extension using that extension's number works ok, just not dialling the DID that queues to that SIP
am i missing something, is there some special setup to be able to dial an 'own' DID from within same account's extensions?
I've just found the reason for this .. will have it fixed and updated shortly.
I'm experiencing
1. Incoming calls being cut off after about 30 seconds
2. Calls put on hold being cut off after about 30 seconds
3. BLF lights not showing on extensions
Are these know issues and being worked on?
Can you also post the devices you are connected to us with please?
Are these servers or directly connected handsets?
@moi?
currently my TC a/c has about 10 extensions
majority are iOS softies � Softphone and Zoiper
have just added a 2nd Cisco ATA box to replicate 2 DIDs ported over... each ATA has 1 extension each; might give them a 2nd extension each shortly (no particular need, just a curiosity)
if it matters currently whilst still testing on my workbench they're all eventually going thru same 1 modem/router. When released into the wild they'll be running off different net connections from fibre to �G depending on time/location.
Am getting same issues as pepe with calls on hold getting cut off after 30 seconds and blf lights.
@moi?
I can see the reason calls to our dids are failing and will have a fix pushed out for it shortly.
Hi John, not sure about pepe, but we are experiencing the same issues as pepe on Yealink T46G's in our office.
Hi John, not sure about pepe, but we are experiencing the same issues as pepe on Yealink T46G's in our office.
Ok thanks
Can you try the following please;
1. Set different local ports on each phone
2. In each enabled account go to Advanced in the left menu and set RPort to 'enable direct process'
- you may have to upgrade to latest firmware for #2
3. After the changes reboot your modem
will have it fixed and updated shortly.
It would be good if monitoring could also be fixed. Current contact address shows it expired 5 days ago and Status shown Offline although a new registration is being accepted every couple of minutes.
What is/are the device(s) please?
Yealink T46Gs here as well
Will try your suggestions tomorrow John
It's only Optus DIDs that are affected and the update this morning is that we should have a resolution by COB Wednesday
Two DIDs still going to error message.
For the past several days we have had breaking up of outbound calls. Tried phoning and got cut off, but then on calling back was told that support was busy and to send an email. Sent an email yesterday with no response since. This is very disruptive to our business, unfortunately!
Hi John,
Trying to download my latest invoice and it fails to load stating it is corrupted.
Checking the contents of the file shows the following...
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<br><br>The requested URL /main/invoicing/filestore/2016-05/XXXXXXXXXXX.pdf was not found on this server.</p>
<hr>
<address>Apache/2.2.3 (CentOS) Server at xxx.xxx.xxx.xxx Port 8010</address>
</body></html>
What sort of business criticizes it's customers for pointing out it's failings.
We are not criticising you for pointing out a security issue. You did well to point it out. We are criticising you for letting the world know about it well before you gave the business a chance to repair the flaw. If you don't understand that, then I don't know what else to say to you. Anyway, learn from this and move on. Wishing you all the best.
We are criticising you for letting the world know about it well before you gave the business a chance to repair the flaw.
Yeah, it was fixed in 10 minutes, so what harm did I do again?
10 minutes to fix an issue that should have been in place since the beginning of the service whenever that was.,
what harm did I do
Here's some reading for you;
Interesting paragraphs;
Detective Inspector Manley acknowledged the existence of security researchers who hacked for good, commonly called "white hats", but said that they should not be "going to the media and telling the world at large about the vulnerability, even if they had informed the site owner in the meantime".
"As an analogy, would it be acceptable for someone to walk along the street trying doors and if they found one unlocked, to walk inside and have a look around the house," he said.
Acting Victorian Privacy Commissioner David Watts said it was an offence to hack a computer system, "regardless of the colour of the hat you are wearing at the time".
Spin it whatever way you want.
You failed to keep the customer records secure and you're angry at me for pointing it out in front of your main advertising forum, so much so you wanted to see the back of me.
Spin it whatever way you want.
No matter how you try to spin it, we all know that what you did was wrong. When you have calmed down, reflect on what you have done and consider whether you could have handled it better.
As an analogy, would it be acceptable for someone to walk along the street trying doors and if they found one unlocked, to walk inside and have a look around the house," he said.
Of course in this analogy I am not trying to break down doors, I opened my own damn door and it was left open by you.
You see it was my account that was compromised and I have every right to condemn you for it,
It's fixed now so I saved you'all having to find your own door open,.
Is immediate call forwarding still not up yet? I'm not getting a response when trying it on my handset.
Thanks
Is immediate call forwarding still not up yet?
It's one of the things I'm working on over the weekend .. should be ready by Monday
It's one of the things I'm working on over the weekend .. should be ready by Monday
Alright, great. Thanks
immediate call forwarding
This is restored now, apologies for the inconvenience.
Question out of interest, if you don't mind: John, do you have to write code for all the features you have introduced, or do you use some kind of VoIP management package and choose options? Have you perhaps written a complete package yourself? If so, I would think that is an amazing achievement, especially given the host of complex options you offer.
Looks like I'll have to ditch Telstra as my ISP I was just wanting to know what Telecube are like as a ISP, They seem to be good In terms of value for money but If I did join up how many e-mail address would I be able to have.
Casper The Black Cat writes...
I was just wanting to know what Telecube are like as a ISP
Can you please ask that question in the correct forum? Read the last couple of pages of that thread and you'll get some idea. Telecube does not provide an email service. Use Gmail.
edit: I answered your question in the other thread.
do you have to write code for all the features you have introduced
Yes, the platform is custom built around Asterisk and Opensips
the platform is custom built
Thank you kindly for replying. I am very impressed with what you have achieved apparently single handedly and in a relatively short time.
I am very impressed with what you have achieved apparently single handedly and in a relatively short time.
+1. I'm also impressed with the huge amount of work John has been doing. I'm a bit worried about how long he can sustain such a big workload and how it is affecting his family life.
Thanks guys :-)
I'm a bit worried about how long he can sustain such a big workload and how it is affecting his family life.
This concerns me too for a variety of reasons, including his and his family's well-being. Telecube would seem to be completely reliant upon John for it to function. I suggest he needs to look after his health and not overdo it.
including his and his family's well-being
I appreciate the concern guys .. it's all good. I work from a home office so get plenty of time with the family too. A bit of hard work never hurt anyone. :-)
Things are calming down now, there's still a few features to restore but overall the new platform is running well.
We're opening a shop/office in Melbourne over the next few months and I've allocated space for a programming team so I'll start handing off some of the workload then.
that (caller ID setting for IP authentication) should fix my issue too...
I don't think so .. if you have multiple extensions set as IP auth and all as the same IP only one of them will ever be used for the outbound call. There's nothing you can set on your side to change that unless you can physically send calls out from a different IP address on your network.
The best option for sending different caller id on an IP authenticated trunk is to send in a signed indemnity form and then you can set the outgoing caller id from your device.
https://s3.amazonaws.com/Tel
And how do you set the caller-id of an IP based extension?
Updated now .. you can set cli on the extension
unless you can physically send calls out from a different IP address on your network.
Could the IP auth field in the portal be turned optionally into a socket, that is IP and Port?
Then calls could possibly come from same IP but different ports.
Edit: Yes, the Caller-ID field is back.
Hi John,
Just did that then and calls to my mobile are still coming up as private after a 5 minute wait.
I'll PM you with my ext .
Could the IP auth field in the portal be turned optionally into a socket, that is IP and Port?
Potentially but it won't be an easy add .. at this stage it would be a low priority.
If you need to be able to send more than one cli the best option is sign the indemnity form and I'll enable the extension and you can send the cli from the server on your side.
Just did that then and calls to my mobile are still coming up as private after a 5 minute wait.
I've already allowed cli pass through on your acct so the system expects you to send the cli now.
We just had an DDoS attack that may have affected some registrations.
ahh ok suspected something abnormal, didn't lose too much sleep over it
Keep on squishing those cockroaches John & Co!
If you need to be able to send more than one cli the best option is sign the indemnity form and I'll enable the extension and you can send the cli from the server on your side.
Please be aware that you will lose the ability to make international calls if you enable CLI pass-through.
Having a bit of distortion this morning and BLF lights are going haywire. Anyone else or just me?
PDF documents are even searched by Google.... but if you're ok with that continue on with your fan boy views
I cant find any personal and private information on the invoices I get from Telecube.
I doesnt even list the premium dirty chat numbers I ring.
Is IAX working on the new registration server?
I'm having trouble with 1300 numbers when I have to enter a number to select an option (can't think of the proper term for it), there's no response.
Anyone else have the same problem or is it my setup?
I was calling internationally this morning, but I got an automated message saying I could only make calls up to 5c a min � and my destination was 12c. First time I've had that issue. In my prefs, my call rate limit is set to "Any". I changed it to "0.99" and all is well now.
I'm having trouble with 1300 numbers when I have to enter a number to select an option (can't think of the proper term for it), there's no response.
Anyone else have the same problem or is it my setup?
DTMF tones.
08 7127 1205 for tone test � thanks to Internode!
DTMF tones
Thanks for the test number Chris, made testing a lot easier. Changed some settings and have it working again.
Hi Guys
I have a quick question. I have a VoIP service with another provider at the moment for my mother who makes occasional international phone calls. Will i be able to prepay service with Telecube ? Additionally can i pay for the service say using Bpay ? (I do not own a credit card)
Kind Regards.
H
will i be able to prepay service with Telecube ? Additionally can i pay for the service say using Bpay ?
Yes and Yes.
excellent thank you :)
Anyone having a CID quirk this morning? All incoming calls are showing my DID and my name, not the incoming caller's ID
Down here too. Incoming calls try and drop through to backup plan in hunt group (phone mobile instead of sip to pbx) but quality awful. Outbound calls � nothing.
Same here � incoming calls seem to divert to our mobile, but as the people calling put it "It sounds like you're underwater".
This is becoming a joke now...
I think I need to look for another provider as my clients are not going to put up with this anymore...
Any recommendations?
I think its the way life goes, pay more for a better service.
Telecube is great value but I cant handle more abuse from irate clients.
Yes, I would like a recommendation too, this sucks!
Any recommendations?
DIY FreePBX server would be my recommendation.
Edit: You would also need providers to provide the connectivity and numbers.
DIY FreePBX server would be my recommendation.
Still need a DID/SIP Provider even with your own PBX
Cactus, too. I recently changed credit card, cancelling the old one and then charging the portal to the new CC, that failed also. I keep getting emails saying that my auto top up fails as the credit card details are wrong.
Sad up to now I have nothing but praise. Perhaps it;s time to run down the credit and move on.
Another thing that does not work for WA is calling many 13 numbers. Redirects to the east Coast.Calling RACWA goes to some airline in the east.
The biggest deal breaker for me is the lack of communication about what the problem is, and when it can be expected to be restored. When I tell my managers "I got no idea" I'm the one who cops all the flack.
Oh dear, not again.
I had my mobile set as the answer point after queue (after the last down time) thinking it would work as a backup, but that doesn't seem to be the case so we just get the generic "call cannot be completed" when you try to ring.
I think everyone was pretty patient through outages 1 and 2, but number 3 might be a bit of a tipping point.
Does anyone know how i can change the diversion settings?
The people I "sold" the Voip concept to are over it... going back to the bad old days. Can't afford these extended outages � it is such an unprofessional look for a new business... sad, as I really like my dealings with John and Murray.
Can't access the portal either, and no phones are diverting in the line queue!
The biggest deal breaker for me is the lack of communication about what the problem is, and when it can be expected to be restored.
They are busy fixing it.
Would you rather they be surfing whirlpool? They are a small business, this happens. If we need the features of a large telco, with status pages, outage alerts, then I am afraid we have to suck it up and subscribe to one.
Would you rather they be surfing whirlpool?
Yes. A 1 minute post to fill us in so we can leave them alone and keeps us in the loop will make all the difference for me, and I'm sure to others who have people to answer to
They are busy fixing it.
Would you rather they be surfing whirlpool?
John had enough time to acknowledge the issue in this thread. That same 30 seconds could be used to inform more customers than can be reached from here via a service status page.
So what is the best guess at who is behind the DOS attacks.
Looking at who would benifit:
M21 prior to being paid, now probably would work against them.
That leaves higher cost competitors
Some person / group Telecube has personally irritated eg past customer
Some one who thinks its a fun game
yep down here as well
It is starting to hurt business, hope they find a quick resolution to this one
Update
We've got intermittent access to the Sydney site and working on restoring it now.
The databases are all in Sydney at the moment so system wide we have no access.
I can't estimate a restore time at this stage.
This is just getting silly and very unreliable.
All our phones are down. Telecube website is not responding. Nobody is answering the phones. There is no support.
I think its time to get a more reliable provider
Does may me wonder if some one in the big end of town is feeling threatened by Telecube and have paid / encouraged the DoS attack on Telecube.
This is what I have been wondering for a while now
Why not use two VSPs on a regular basis and have a DID or more with each?
And how would the customers know which DID to call? "Call this number, if that fails, try that"...?
Anyone know telecube's Carrier Account Number?
Telecube website is not responding.
It is kind of responding for me. Just very slowly...
I put the main DID on Call Forward but voice was coming through intermittently, only barely possible to figure out what the other person is saying. So back to the old Queue it is (better having failed calls than multiply the frustration with impossible to hear ones � at least that's what I figured for now).
Probably frantically busy and what is there to say that we dont know already .
What about all the Telecube customers who don't visit Whirlpool?
All they know is their stuff is broken and calls to support don't get answered.
And how would the customers know which DID to call?
They can call either DID and almost always either will be answered. On the (usually rare) occasion one doesn't work, an even slightly intelligent customer could try the other DID.
an even slightly intelligent customer could try the other DID
I'm afraid my client base won't fall into this category.
Also we've just moved everything onto our 1800 number which spells the company name.
On the (usually rare) occasion one doesn't work, an even slightly intelligent customer could try the other DID.
I agree with warpnecelle
I rest my case ;)
I am just frustrated with the service as our customers can't call us and we can't access our account to divert our calls. I like Telecube (very reliable in the past and great staff) and I want to use them, but I don't know what is going on and we need a reliable service.
Can't even log into web portal to forward DID to another sip trunk =/
It's alive! DIDs registered and incoming working again
Yes!
It's alive! DIDs registered and incoming working again
Does seem it! :) Portal working too.
Robnll writes...
Probably frantically busy and what is there to say that we dont know already .
What about all the Telecube customers who don't visit Whirlpool?
You're both right.
What John needs is small section of the login and the homepage that has the status.
What about all the Telecube customers who don't visit Whirlpool?
All they know is their stuff is broken and calls to support don't get answered.
I had discussed this with John and suggested he use his Facebook page as a good point for customer notification, he did make some updates to the page and posted information there once the last issue was resolved.
Unfortunately nothing posted once this current issue occurred.
13:30 � I've just been able to get in to the account settings login and change to a Line Hunt diverting to our mobiles.
What about all the Telecube customers who don't visit Whirlpool?
This.
As someone who has been involved with a few startups it feels like Telecube is going through growing pains (I mean it's all speculation on my end, but that's what it feels like from the outside). It's just that these attacks are highlighting them: long outages, lack of communication, incommunicado during business hours etc.
Issues that were not a problem before, could be excused or become manageable through different means now are overwhelming. People are relying more and are expecting more from them. So what was previously small and agile now feels overworked, unreliable and chaotic. They'll need to put more infrastructure and more individuals in place � but that's not easy or cheap: vetting, employing, deploying, managing, maintaining, supporting...
So they'll need to do it fast or collapse either through fleeing customers, or under the weight of customers demands.
For now, low pricing keeps a lot of people in place, hoping the issues will be resolved, not sure for how long.
What John needs is small section of the login and the homepage that has the status.
Should always be "out of band" aka off the website/infrastructure.
A twitter or tumbler account, or even 3rd party hosting account is ideal.
Redirect a subdomain to it (status.) and have links on the home and login pages (even one of the integrated "latest tweets" to automatically pull service notifications to the login page).
ou cant read back 2 or 3 posts?
Surely anyone who subscribes to this thread, knows that John.M is the Telecube man, and the first thing to do is to look for any post he has made.
Sure I can. But when there are two three people in the office, and the phones don't work it's not always the best solution to go searching for posts on whirlpool. And I don't subscribe to this thread.
I went here as a last resort, when all other attempts for support were exhausted.
My biggest problem is that my wife tends to use the regular landline if Telecube is down, rather than use one of the other VSPs available just by using a **n prefix when dialling.
If you are using your obi and depending on the whether you have used number routing or have all dial plans on all spxs you could set up a Trunk Group 1 containing sp1,sp2 or more. Then ticked X_NoRegNoCall on sp1 then normally calls will be sent via sp1 but if it is not registered the call will be made via sp2 or the next trunk in the trunk group 1. Then select your phone primary line to Trunk Group 1.No need to override with **n.
mean yes, this is seriously sucky for John and his team, but i mean didn't AWS 2b Sydney go down for almost 2 hours on Sunday due to weather?
Yep took out eftpos and internet banking for some people.
If you are using your obi
Hi Rob. Yes, I'm still using the OBi202. You have given me something to think about. Thank you kindly. ... Sounds a bit hard!
Sounds a bit hard!
I haven't bothered using Trunk Groups so don't do anything yet and I will see if it works ok in practice and get back to you in the obi thread.
Hi John
should we be using the .com.au server address now?
I was setting up a new service for a client last week and it did not want to work, so i used the old .net.au address
all of my services would not register this morning and it was similar with some of my clients
but 1 of them was registered, ..... no idea why
Peter C
The issue I'm now running into is finding a provider that will port the number out. MyNetFone won't touch it.
MNF should have no problem porting a Telecube number
Anyone know telecube's Carrier Account Number?
Porting is done with retail account number, you should be submitting your Telecube account number with the port request
Still having issues with all incoming calls as trunks won't register. John, what's going on? This is the phone system for a hotel and the number of outages is getting to the point where it's not good enough.
Is there a timeframe of when services may be restored? I am getting hammered by staff asking for an ETA
Is there a timeframe of when services may be restored?
Services were restored at 1:35 .. please email support with your details and we can have a look.
Perhaps reboot your equipment if you are running a server behind NAT
The issue I'm now running into is finding a provider that will port the number out. MyNetFone won't touch it.
MNF should be able to port the number, please message me or email support with your details and I'll help you sort it out.
Perhaps reboot your equipment
Yep, agree 100%
1st step in troubleshooting. � Reboot everything.
MNF should be able to port the number, please message me or email support with your details and I'll help you sort it out.
Yes my suspicion was also that they shouldn't have trouble porting the number just that their online tool and the first person I spoke to was playing it a little safe. I called back and spoke to someone else who confirmed their tools still say my number can't be ported, but they can't see why it would be an issue.
I already shot an email to support, more just to confirm I have all the details correct for the porting application. I've provided MNF with plenty of information, and port request has now been submitted.
Sure it will be fine.
Our incoming call problem has returned. When I test DIDs from outside, every now and then I hear the IVR similar to "The number you've called is not available at this time .......". As posted previously whrl.pl/ReDvxO I have tried everything at my end including enabling 'Ping' in TC portal.
I've got a pretty useless answer from TC support. The 'packet monitoring' in TC portal is not working either, so I can't troubleshoot the issue.
I already shot an email to support, more just to confirm I have all the details correct for the porting application.
You can just use your Telecube customer id and they will accept that. We will get an email asking to confirm the number and account id match.
Is there a Sydney or NSW sip url? Currently my ping time is 35ms. It used to be way less ~5 ms around 1 month ago :( Even for Melbourne ping, it used to be ~20ms
Is there a Sydney or NSW sip url?
Your media will be going through Sydney it's just the signalling that is going via Melbourne at the moment.
As I roll out the platform across both sites we'll be able to place you on the closest to network you.
It's probably 2 � 3 weeks away still before we've full redundancy across both sites.
I can't troubleshoot the issue.
Alright, I observe something weird in the TC portal. The TC server allows 7 minutes between REGISTER according to the portal, but the trunk is marked 'offline' after 4 minutes. I had re-register set at 300s (5 minutes) which I've now lowered to 240s. Our registration was going offline for 1 minute after 4 minutes, so in theory we were missing 20% of the calls.
Another bug in the portal; if I click 'Update VoIP Extension' button, the QR code is shown which sort of defeats 'password is only shown once' restriction.
Another bug in the portal; if I click 'Update VoIP Extension' button, the QR code is shown which sort of defeats 'password is only shown once' restriction.
Actually I've noticed this as well but it looks like the QR code is just an empty marker. I once compared an actual QR code and the one you're referring to, and they are both different.
it looks like the QR code is just an empty marker
Thats good then........obviously I haven't tried scanning it.
Having an issue, I just tried to call my DID number from my mobile phone, it is showing the incoming number as the DID number not my mobile phone number... never happaned before, only today
Hi John
Thank you for the fast resolution today. As the dust has now settled and things are (hopefully) back to normal, could you please let us know the reason(s) for today's outage and what measures will be taken to prevent a recurrence.
This is the second serious outage in a month and I have a couple of clients asking me to find them an alternative provider (even though Telstra's record hasn't been much better lately). I'm definitely on your side but they're starting to need something stronger than my solid recommendation.
Keep up the good work. Will topup tonight as a gesture of my confidence in Telecube.
Tonight I had a long call � but at exactly an hour the call was terminated. On mentioning this to m wife, she mentioned that she has had this a few times at either 30 or 60 minutes.
Is this a known issue, or is ther something in the portal that I need to change to allow for longer call times?
I've started a status and alerts service that you can subscribe to at http://telecube.io
It's still not clear exactly what happened today, we eventually found one of the registration servers running excessive bandwidth which flooded the links into the Sydney network and we powered it down.
We'll take the server off the network and inspect it tomorrow in case it is compromised.
I've started a status and alerts service that you can subscribe to at http://telecube.io
Thanks, subscribed. I suppose these are alerts by email for the moment.
Thanks, subscribed. I suppose these are alerts by email for the moment.
Yep just email alerts to start with
I've started a status and alerts service that you can subscribe to
Good move. I've subscribed. Thank you.
I'm getting a login failure this morning. Tried a password reset, but even the new password sent by email fails. Anybody else getting this?
Came in here also to report, login failures, password reset no good.
Is anyone getting call dropouts in the last week or so?
My staff keep bothering me 2-3 times every day, that an incoming call drops soon after answering, usually less than a minute into the call. Thats out of about 25 calls a day.
The handset logs are telling me nothing, and Telecube informed me long ago that they dont keep any logs that reveal the hangup reasons.
've started a status and alerts service that you can subscribe to at http://telecube.io
Thank you John. Fantastic.
Does anybody know if Telecube supports "Reason Text: Call completed elsewhere" for ring groups?
I have a customer with 8 lines in a ring group and doesn't want the phone to display a missed call when it has been picked up on another phone.
If not I'll add it to the feature requests =)
Does anybody know if Telecube supports "Reason Text: Call completed elsewhere" for ring groups?
My handsets already display something like this when another person in the group answers.
Forgot the exact words, but the meaning is fairly obvious.
Logging in seems OK now.
right now, 3 calls in a row ( 2 of them are us testing)
neither party can hear anything, complete silence.
Safari can�t open the page �https://manage.telecube.com.au/myaccount/services/� because Safari can�t connect to the server �manage.telecube.com.au�
Does anybody know if Telecube supports "Reason Text: Call completed elsewhere" for ring groups?
I'm seeing this: Reason: SIP;cause=487;text="ORIGINATOR_CANCEL"
That's a ring group in a line hunt.
right now, 3 calls in a row ( 2 of them are us testing)
neither party can hear anything, complete silence.
Dont Panic!
Telecube responded promptly and advised to restart router, then phonesm becayse they had no wider issue. Solved.
Yesterday we had a few calls through our 1300 number cutout and/or with poor line quality. Resolved in the afternoon. Now again this morning again a few calls have cut-out.
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