whirlpool

is there any benefit in running Asterix

It's really only a benefit to run your own asterisk server if you plan to incorporate a PSTN backup or have some special functionality that we don't provide.

Hi all, Is there no way to have a 1300 number as a Caller-Id on a VoIP extension ?
I get a pop-up saying it must be an Aussie number or a mobile number.
Thanks, Andrew.

Andrew writes...

Hi all, Is there no way to have a 1300 number as a Caller-Id on a VoIP extension ?

I asked that ages ago, and never ended up doing anything in regards to it (we never ended up getting a 1300 number). IIRC John said that they can set it up manually, but that the number shown will have an extra zero at the front of it. Things might have changed since though.

It's really only a benefit to run your own asterisk server if you plan to incorporate a PSTN backup or have some special functionality that we don't provide.

Ah fair enough � well the PSTN line is where we get our net from (for now, looking at Cable soon which would make it redundant unless it's kept for emergencies) and you have all the functionality � just thought running part of it locally would be different (i.e. calls between extensions in the same network/subnet)

O.P.

Andrew writes...

Hi all, Is there no way to have a 1300 number as a Caller-Id on a VoIP extension ?

Australian carriers don't allow 1300 numbers as caller id

O.P.

i.e. calls between extensions in the same network/subnet

Yep this can be an advantage if you want to talk between extensions on the local network instead of across the internet

Australian carriers don't allow 1300 numbers as caller id

Is it possible to have a name as a caller ID? I know it can be setup for use with SMS messaging, but I've got no idea if it can be setup for phone calls.

It's actually something we might be interested in down the track if it can be done.

O.P.

Ninja Travis writes...

Is it possible to have a name as a caller ID?

Nope, also not allowed by Australian carriers

Yep this can be an advantage if you want to talk between extensions on the local network instead of across the internet

Excellent � I'll have a look at it tonight (if I don't get bamboozled by the jargon !).

Also, does Telecube support Grandstream phones ? I'm looking at the GXP2160 to replace the Yealinks.

Nope, also not allowed by Australian carriers

I thought that might be the case. Pity.

IAX should work if you register to one of the static hostnames

Could you please advise which of the host names are static.

I am offered

SIP Hostname: sip1.nsw.telecube.com.au (65.12% capacity)
SIP Hostname: sip2.nsw.telecube.com.au (61.44% capacity)
SIP Hostname: sip1.vic.telecube.com.au (55.76% capacity

I tried the sip1.vic host but zoiper failed to register.

I recall that last year when it worked there was an IAX option when I set up the extension but I no longer seem to have that option.

Do I still need to select IAX in the extension setup?

Thanks,

O.P.

Also, does Telecube support Grandstream phones ?

You can use any voip phones with our service.

I use Grandstream GXP-2000 phones with no problems at all.

You can use any voip phones with our service.

Andrew writes...

I use Grandstream GXP-2000 phones with no problems at all.

Thanks guys � just bought a GXP-2160 :)

I recall that last year when it worked there was an IAX option when I set up the extension but I no longer seem to have that option.

I seem to remember having to set that option previously as well
It doesn't appear to exist at the moment
I haven't been able to get iax working either,

Pepe writes...

I seem to remember having to set that option previously as well
It doesn't appear to exist at the moment
I haven't been able to get iax working either,

Thanks for the confirmation.

It has been broken for so long my memory is getting a bit dim with how it worked.

I use IAX when I am overseas and a hotel blocks SIP on their Wi-Fi in which case IAX often gets through.

I am off again next week and would like to find another solution if anyone has any recommendations.

Thanks,

Just another +1 for IAX support.

As mentioned above, it's invaluable when traveling abroad and finding oneself behind restrictive firewalls. Much better than SIP/RTP at getting through NAT as well.

IAX plus iLBC plus Zoiper is the magic solution, providing iLBC is set up correctly.

WireGuy writes...

IAX plus iLBC plus Zoiper is the magic solution, providing iLBC is set up correctly.

Yes, i think it would be a good thing if Telecube got that working properly. That combination on Telecube worked poorly previously and I gave up on it.

pedrov writes...

This is the default position. TC want to talk to you on a Aus mobile number just to check you are a legit customer (prevent fraudsters using your account).
Shoot support an email along with a contact mobile numbe. You only need to do it once.

Thank you Pedrov.

I didn't know this. I will shoot them an email.

You need to enable international calling in the preferences section in the portal

Thanks mate.

Just updated my preferences.

O.P.

Aikhme writes...

TC want to talk to you on a Aus mobile number

I didn't know this. I will shoot them an email.

You don't have to do this any more .. just log into the portal and go to the Preferences section and enable international calling there.

lmn writes...

That combination on Telecube worked poorly previously and I gave up on it.

For me, when it was working, it worked like a dream and since others are looking for its return, it must have worked for them as well.

lmn writes...

Yes, i think it would be a good thing if Telecube got that working properly. That combination on Telecube worked poorly previously and I gave up on it.

I used IAX and Zoiper but without iLBC without much problem.

Was it the IAX or iLBC that was causing the problems?

I am off again next week and would like to find another solution if anyone has any recommendations.

VPN software would be useful to have. Perhaps one day, there will be Telecube "calling card" (call thru) access via their own access numbers and importantly via the numerous SIP Broker gateways around the place. ClickNCallNow does.

There's Skype too (shudder). ippi.fr offers a Skype to SIP gateway which is useful for any provider that allows calling card access via (anonymous) SIP.

Was it the IAX or iLBC that was causing the problems?
iLBC over SIP has been problematic. Do you still need that ticket, John? I haven't got around to retesting and submitting one.

Was it the IAX or iLBC that was causing the problems?

I suggest you read the discussion either side of this post /forum-replies.cfm?t=2450974&p=17#r326.

Murray from Telecube and I did some testing back in November 2015 using Android Zoiper iLBC with IAX and SIP and we found the quality was unsatisfactory. I forget the details now, but I do remember Murray said he would hand the problem over to John for his attention. I thought there was an incompatibility between Telecube's and Zoiper's implementation of iLBC. Murray and I both observed there were problems with a registered IAX extension on Zoiper dialing to a SIP handset. However, as I said, I can't remember the details now and I've not tried to use Zoiper again.

lmn writes...

Thanks for that but it highlights that your problem is iLBC whereas I want IAX with any working codec.

I just want IAX to work.

VPN software would be useful to have

Often if SIP is blocked I find VPN (PIA) is blocked also. I used Pennytel over PIA but I have found Telecube does not work even in Australia.

Perhaps one day, there will be Telecube "calling card" (call thru) access via their own access numbers and importantly via the numerous SIP Broker gateways around the place. ClickNCallNow does.

These days I pay for a service to make phone calls and I don't want to spend the time experimenting with stuff like SIPbroker, calling cards and especially Skype.

IAX worked until mid November last year when it was broken when everything was changed for the great password hack. I opened a ticket but that was closed without resolution along with my other open tickets. I opened another ticket a month ago and nothing happened.

A few days ago, John posted on here that it should be working but I can't get it to work and I got no answer to my questions.

I leave in a week and now don't have any time to experiment so I will just put some more credit on my TravelSIM and get on with my life.

We will continue to maintain the Telecube account as a backup including paying the $5 per month minimum but I think it would be better if the ticket system was re-established as the priority for support calls rather than the squeaky wheels on Whirlpool.

I use IAX when I am overseas and a hotel blocks SIP on their Wi-Fi in which case IAX often gets through.

I am off again next week and would like to find another solution if anyone has any recommendations.

As well as hotel WiFi, I've also been in situations overseas where SIP won't play nicely with the mobile carrier I've been using at the time. Most recently, it was Spark in NZ. Even in Australia, I only get one-way audio if I use the Cloud Softphone when using Optus (Zoiper is OK, though.)

Since IAX stopped working with Telecube, my fallback when SIP won't work at all is to use IAX and FaktorTel. The rates aren't as good as Telecube, but at least I can count on it.

I'm also waiting for IAX support to resume, for all the reasons mentioned above.

John,

Is there an intercom function/extension on the Telecube system ? I'm trying to find something to implement between our two phones.

Is there an intercom function/extension on the Telecube system ? I'm trying to find something to implement between our two phones.

Calls between extensions are free, as long as you call the extension number and not a DID.

Ninja Travis writes...

Calls between extensions are free, as long as you call the extension number and not a DID.

And you can create alias shortcuts to making dialling different extensions internally on the account easy.
/forum-replies.cfm?t=2323366&p=69r1376

I've already got that setup, i'm looking more at the intercom function that most IP phones can do (i.e. it emits a short beep then opens the other extension's microphone on speaker so you can chat to them without them picking up)

it emits a short beep then opens the other extension's microphone on speaker so you can chat to them without them picking up

I think Yealinks have 'Internal auto answer' feature, not guaranteed to work in every situation though. Other phones may have similar functionality.

Normally this is done through Alert-Info, but you'll need control over your PBX's dial plan to do that.

+1 for IAX. I use it when traveling OS and when out and about for international calls.

EasyBB writes...

I think Yealinks have 'Internal auto answer' feature, not guaranteed to work in every situation though. Other phones may have similar functionality.

Normally this is done through Alert-Info, but you'll need control over your PBX's dial plan to do that.

I've got a Yealink T26 and also a Grandstream GXP2160...i'll have a look at the settings tomorrow.

Does updating voicemail recordings by dial-in work? Previously I was told you could only do it by uploading a file, but I'd love my users to be able to manage this themselves.

John,

I think I might've mentioned it to you recently, but wanted to check something:

I'm research the possibility of locally hosting our PBX (using incoming phone lines as opposed the net) but still having a fallback if need be.

What happens with the 1300 number in terms of becoming a PSTN based number as opposed to IP ? We have an (03) local number which has been (until we get cable on Friday) the backbone for our ADSL but seeing as it frees up, I don't want to give out a new number again, and our 1300 number is a good one :)

Telecube not registering..... all other providers registered.

What happens with the 1300 number in terms of becoming a PSTN based number as opposed to IP ?

Different rates apply for PSTN termination.

Local 4.9c
National 7.9c
Mobile 9.9c

scrag writes...

Telecube not registering..... all other providers registered

Hmmm, seems to have come good. No idea!

Ah so I can retain the phone number, point it towards our landline .... then does that mean you'd either answer it on a traditional phone (if you chose) or use a local IP PBX ?

I'm curious about the 2 line FXO machines, meaning you'd have to have a second line for incoming (or two as outgoing, depending on who made the calls) � how would that work with the 1 x 1300 number?

If you're planning to drop the phone line, you should be able to port the number to Telecube after you've cancelled the ADSL service and terminate that to your IP PBX; then you'll pay the same VoIP rate as you are now.

this post was edited

I'm actually thinking of keeping the phone line as it's part of the package we're getting anyway and could be a good way of making personal calls (keep the business on the 1300 number) OR use it as the incoming for Telecube termination to the local IP PBX.

We're basically trying to get a better speed/less jitters/delayed/ordinary calls by taking that part of the infrastructure in house if we can.

Also, for a call terminated to PSTN instead of a VOIP/net connection, is it less prone to dropouts/jitters/delays because it's not going through another process in your local net connection ? I'm curious if the quality to PSTN would be better.

Is there such a function as roll-over that can be implemented so that if the first PSTN termination is busy that it rings the 2nd PSTN (if we had one in place) but still under the same 1300 number ?

this post was edited

Does anyone know how to configure call parking with a yealink T4x series..just want a dss key to dial #5....

Don't worry � found it � Set the DSS Key type to DTMF

I'm actually thinking of keeping the phone line as it's part of the package

Use it as a backup and for any free call inclusions. Just remember than cometh the NBN, POTS will be no more.

Also, for a call terminated to PSTN instead of a VOIP/net connection, is it less prone to dropouts/jitters/delays because it's not going through another process in your local net connection ?
Yes, YMMV. If Telecube is hosting the 1300 number there is still an IP connection between its and its upstream providers but it should have good QOS.

Is there such a function as roll-over that can be implemented so that if the first PSTN termination is busy that it rings the 2nd PSTN (if we had one in place) but still under the same 1300 number ?
A hunt group from your PSTN provider is the traditional way to do that and will also work with your local number too. Setting a forward on busy on the first line is way to do it without subscribing to a service with each call being charged if not included in a plan. I don't know whether Telecube forwarding can be set up to try another number when the first is busy.

Hi,
Is something wrong with the site � trying to get past the one time password page, and after submitting code it just says:

The manage.telecube.com.au page isn�t working manage.telecube.com.au is currently unable to handle this request.
HTTP ERROR 500

Also, this OTP thing is getting really frustrating, I don't know why you couldn't just use Google 2FA app, and then maybe remember my computer for 30 days or something....I've got enough emails smashing my inbox as it is

Solv writes...

Also, this OTP thing is getting really frustrating, I don't know why you couldn't just use Google 2FA app

You can authorise your browser for seven days.

Thanks, I didn't realise that � for anyone else's benefit it's under profile -> manage OTP. That will hopefully help reduce the frustration

I've received two invoices for July, same invoice numbers, but different $ amounts?

Which is the correct one?

O.P.

Ali G writes...

Which is the correct one?

Email support please.

Ali G writes...

I've received two invoices for July, same invoice numbers, but different $ amounts?

Same here, I assumed the first was a mistake and the second was the correct one

I noticed that the August invoice was a lot more convoluted than the July one. Whereas the July one was simple to follow, the August invoice had a number of extra entries such as adjustment debits and credits that didn't appear on the July invoice. I think it would be better to keep the invoices as simple as possible.

Pepe writes...

Same h

Me too

Any outages at the moment, I seem to have lost registration?

this post was edited

Yes, down for me in Sydney on TPG ADSL.

152010 writes...

Yes, down for me in Sydney.

Brisbane here, thanks for the reply � appears I'm not alone.

Same, lost registration...

Showing as registered on my Gigaset using Telstra Business ADSL in NSW.

Down/unregistered here in Adelaide as well.

Showing as registered on my Gigaset

But can you make a successful outgoing test call?

On Siptalk (but the same platform) and dialing 99599 had it give me account balance.

I had been using sip.telecube.net.au and until today used it fine (pretty sure it's the only address I used on Telecube). I then logged in and saw three different addresses. Choosing one of these worked.

"Select a hostname from below that is closest to you and at lowest capacity.
If you use BLF or Call Parking/Pickup you must use the same hostname in all devices.

SIP Hostname: sip1.nsw.telecube.com.au (51.84% capacity)
SIP Hostname: sip2.nsw.telecube.com.au (50.80% capacity)
SIP Hostname: sip1.vic.telecube.com.au (43.48% capacity)"

On Siptalk (but the same platform) and dialing 99599 had it give me account balance.

Ah fair enough � thanks.

Looks like my ext has just come up and registered ok.

Down here as well in WA.. Gigaset showing not registered

Just adding to the group... SIP Registrations Down in VIC � TPG EFM.

Tracerts are fine, receiving 503 Service Unavailable/Register from local since 7:48PM, we were using sip.telecube.net.au (and receiving a different error 408s for this).

Incoming calls to extension which are sent directly to our IP address/trunk are working though

Clearly John must be messing around with the DNS config for telecube.net.au
Only one of my Telecube extensions has been configured with sip.telecube.net.au but since ~7:40pm last night registration has been failing with DNS resolution failures except for a few short periods of time.
All extension registrations to sip.telecube.com.au have not been affected.
So if you've had registration problems since last night change your registration server address to one of the telecube.com.au addresses.

All extensions down, time for me to change registration to ... ~sip.telecube.com.au

SIP Hostname: sip1.nsw.telecube.com.au (55.68% capacity)
SIP Hostname: sip2.nsw.telecube.com.au (53.84% capacity)
SIP Hostname: sip1.vic.telecube.com.au (47.76% capacity)

Just noticed that routes from NSW Telstra to the NSW servers no longer go through Melbourne. Thanks John.
Oddly. the Victorian server is 3 hops closer to me.

time for me to change registration to ... ~sip.telecube.com.au

I would have thought that amongst all the recent turmoil(s) that John could have found time to send his loyal customers ... an email advising the changes to sip registration?

I would have thought that amongst all the recent turmoil(s) that John could have found time to send his loyal customers ... an email advising the changes to sip registration?

This update was emailed to me at the time of the event � http://telecube.io/event-detail.php?id=8

O.P.

an email advising the changes to sip registration

One of the SIP proxy services and the sip.telecube.net.au hostname is having intermittent issues and changing to one of the static hostnames will resolve your registration problems.

I would like to remind people to subscribe to the status alerts please if you haven't already.

www.telecube.io

I would like to remind people to subscribe to the status alerts please if you haven't already.

So ... I'm a slow learner.

Thanks John. :)

Brisbane � down for 15mins now, drop outs before that.

Seems like only Cloud Softphone is affected. All our other extensions on the vic domain name are okay.

this post was edited

I changed to sip2.nsw.telecube.com.au because of issues, but the regestration keeps dropping and then re establishing...it was in a pattern of every 10 or 20 mins exactly....too early to see a pattern at the moment

Can't dial in to PBX on the extension even though it says it's registered...tried from external line and from another telecube extension...

update: seems to be a strange issue of co-incidence...looks like the PBX itself may be playing up...just added the same sip account to one of the yealink phones instead of the pbx and calling in and out worked like a charm.

Here we go again... just lost registration.

[Edit]
....and its back up again!

..changing to one of the static hostnames will resolve your registration problems.

I wish I could � I just lobbed in France for three weeks and now I've got no incoming calls...

One of the SIP proxy services and the sip.telecube.net.au hostname is having intermittent issues and changing to one of the static hostnames will resolve your registration problems.

I'm on a boat in Banburg in Germany and I have been asked to fix this for the office.

I can do it from here but I have no idea what a proxy service with a static host name is.

Any suggestions greatly appreciated and I realize it is 0220 there.

I can do it from here but I have no idea what a proxy service with a static host name is.

Try one of the three mentioned in this post: whrl.pl/ReH0Da

I would like to remind people to subscribe to the status alerts please if you haven't already.

www.telecube.io

Maybe a reminder on the phone bill would be a good idea?

I've been a telecube customer for a while now and didn't know that subscribing was a requirement if I wanted to know when my service was down.

O.P.

ShotOver writes...

Maybe a reminder on the phone bill would be a good idea?

That's a good idea I will add a link in the email.

That's a good idea I will add a link in the email.

+100

O.P.

+100

:-)

Added a link in the invoice email now.

I am really surprised that something like sip.telecube.net.au and sip.telecube.com.au isn't being used as a failover hostname so that it can direct the connection to any one of the 3 servers based on certain criteria like server load or whichever server is appearing up/online.

Something like this would be far more beneficial to everyone instead of telling them to use just one of the 3 servers.

At least I know this is how a lot of the VOIP networks are setup when I was working in America sometime ago.

If this isn't something that happens in Australia, it speaks for itself that Australia is quite a long way behind the times.

this post was edited

Anyone else having issues with call transfers? I've been having them for months now

If i reboot my Cyberoam router and power-cycle all the handsets, calls can be transferred fine within our groups for a day or so, but after a variable time, they will start to fail, and instead get "forbidden" messages when pressing the transfer button, or the transfer calls get bounced back to the initiating handset.

We're using Yealink handsets � they worked fine when TC was using sip.telecube.net.au, but this issue seems to have appeared after we migrated all to sip1.nsw.telecube.com.au and sip2.nsw.telecube.com.au. I've emailed support, no response though.

Can we still use the old sip.telecube.net.au server address?

Does it matter if we list sip1.nsw.telecube.com.au and sip2.nsw.telecube.com.au as SIP server 1 and Sip Server 2 in Yealink configs? Or should we only use one of them? I ask because I am wondering if the transfers fail because some of the phones have failed-over from sip1 to sip2, and transfers might only work when all are on the same sip server.

I'm on a boat in Banburg in Germany and I have been asked to fix this for the office.

I can do it from here but I have no idea what a proxy service with a static host name is.

Any suggestions greatly appreciated and I realize it is 0220 there.

24 hours later and no response.

I guess John is too busy to help me.

O.P.

I guess John is too busy to help me.

Ozimarco linked you to the answer 13 minutes after you posted;

Try one of the three mentioned in this post: https://whrl.pl/ReH0Da

24 hours later and no response.

LOL, don't you read my posts, sweetpea? I am not on your blacklist, am I? :)

I have no idea what a proxy service with a static host name is.

If you're having intermittent registration issues DNS might be your problem. If your nominated DNS server is unresponsive or slow it may not be resolving the SIP server/proxy.

Try using one of the following IP addresses instead...

103.193.167.161 � sip.telecube.com.au
103.193.166.33 � sip1.nsw.telecube.com.au (AKA sip1.telecube.com.au)
103.193.166.36 � sip2.nsw.telecube.com.au (AKA sip2.telecube.com.au)
103.193.167.53 � sip1.vic.telecube.com.au (AKA sip3.telecube.com.au)

Ozimarco linked you to the answer 13 minutes after you posted;

I didn't ask Ozimarco and I don't consider his response to be helpful. I still don't know what a proxy service with a static hostname is.

Try one of the three mentioned in this post: https://whrl.pl/ReH0Da

Again, being referred to a post by someone non authoritive is not the answer I was seeking.

I've solved the problem by changing to another VSP until I get back to Australia and I'll work it out then.

I'm happy to pay for a stable and reliable service and I don't expect to get something for nothing and I will pay for professional support.

I'll go back to cruising the rivers of Europe and enjoying my holiday.

I'm happy to pay for a stable and reliable service and I don't expect to get something for nothing and I will pay for professional support.

Well did you email support? Whirlpool is not an offical support method � John may reply but if you want an official response you should email support not post on a public forum.

this post was edited

I still don't know what a proxy service with a static hostname is.

In your Telecube registration setup, replace the sip server address with the alternate server address (pick one of 3), and hit save.

Well did you email support? Whirlpool is not an offical support method � John may reply but if you want an official response you should email support not post on a public forum.

Sadly my history of successful emailed support requests is not good. The tickets are either closed without resolution or are just not resolved even after nearly a year.

I am on holidays on the other side of the world and someone from my office sent me an email quoting a problem that was mentioned on whirlpool.

I quoted John and asked for clarification and Ozimarco linked to another post that did not answer my question to John. The next day John referred me to the same non authoritative post that still didn't answer my question and Ozimarco seemed miffed that I ignored him.

John has nearly 3800 post on whirlpool and I think I have probably read most of them. I can even point to the posts where he says you will get better response to your logged faults by notifying him here so it certainly does seem to be the main way to get support even if it is not official.

There is apparently no useful documentation any more and none of the official documentation seems to match reality any more.

As I said I have circumvented the problem by changing VSP for the time being. In the meantime I am on a boat on the Main-Danube canal and watching the country side drift by and traveling up and down 25 metres in the locks is far more pleasant

It is night here so I wish you goodnight.

O.P.

Any suggestions greatly appreciated and I realize it is 0220 there.

then ..

ozimarco writes...

Try one of the three mentioned in this post: whrl.pl/ReH0Da

so ..

I didn't ask Ozimarco and I don't consider his response to be helpful.

doesn't really seem fair.

I can do it from here but I have no idea what a proxy service with a static host name is.

doesn't really seem fair

What doesn't seem fair is that you don't answer a simple question and tell me what a proxy service with a static host name is.

At this stage I would be happy if Ozi Marco could answer the question as well.

At the moment everyone is on their high horse picking on me and ignoring the fact that I asked a simple question about a statement that John made in a message and two days later have not received an answer.

I get that this is Whirlpool but this is where John made the statement.

What doesn't seem fair is that you don't answer a simple question and tell me what a proxy service with a static host name is.

Where you currently have sip.telecube.net.au change it to one of the options listed on http://telecube.io/event-detail.php?id=8

O.P.

What doesn't seem fair is that you don't answer a simple question

Your question was answered multiple times, there's nothing I can add.

If you haven't already please subscribe to network notifications at www.telecube.io

Ozimarco seemed miffed that I ignored him.

Not at all. It was meant as a bit of light-hearted banter, hence the LOL and the smiley. I'm sorry to hear my post was not helpful to you, even though, if you had passed on the advice to the person who had emailed you, their problem would have been solved.

In the meantime, enjoy your cruise on the Danube � it's something I want to do, too, probably next year � and I'll try again next time, hopefully with more luck.

O.K. everyone..... let's all take a chill pill.

@Sweetpea � you posted:

I'm on a boat in Banburg in Germany and I have been asked to fix this for the office.

I can do it from here but I have no idea what a proxy service with a static host name is.

Any suggestions greatly appreciated and I realize it is 0220 there.

To be fair, you made a statement (not a question) indicating you don't know what a proxy service with a static host name is. Perhaps you inadvertently omitted a ? mark which the statement would then read as a question. Hence all the subsequent responses failed to meet/address your expectations.

To further complicate matters, you also stated "any suggestions greatly appreciated" which Ozimarco and others put forward to assist you in overcoming your issue.

Again, the context of your post didn't indicate that you wanted a response specifically from John.

Judging by all the various comments and responses, it appears that there has been a breakdown in communications between all involved.

Even I'm prepared to admit that I'm experiencing issues trying to get my head around the whole concept of the various static proxy services.

So, to put this little anomaly to rest:

@John � for the benefit of Sweetpea, myself & anyone else that was afraid to ask, can you put up a post that explains the proxy service concept as it pertains to Telecube, how it benefits the customer and maybe include a sample scenario that showcases the concept?

O.P.

Thunderbird 1 writes...

can you put up a post that explains the proxy service concept as it pertains to Telecube

I had planned a set of sip registration proxy servers behind a single hostname but it didn't scale as expected so I have reverted to single hostnames statically mapped to registration servers, currently 2 in Sydney and 1 in Melbourne.

sip1.nsw.telecube.com.au
sip2.nsw.telecube.com.au
sip1.vic.telecube.com.au

I am planning to further simplify it to sip1.telecube.com.au, sip2.telecube.com.au, sip3.telecube.com.au .. etc

At the moment we are having issues with the registration proxy that sip.telecube.net.au is mapped to and people should change to one of the 3 static hostnames

Thunderbird 1 writes...

get my head around the whole concept of the various static proxy services.

Doesn't it just boil down to an attempt was made to automatically load balance between various servers.

It failed and the proxies/servers were exposed to the public for them to determine (based on load percentages) which to use.

Edit: Beaten. Must increase typing speed.

VK2XXY writes...

Must increase typing speed.

I'll give you a tip. When writing a long reply, write a few words or short sentence, then post. Now edit your post. This guarantees that your post will appear before posts from others who do not do it this way.

this post was edited

I am planning to further simplify it to sip1.telecube.com.au, sip2.telecube.com.au, sip3.telecube.com.au .. etc

I think the current is better as it allows users to pick the closest server.

Does Cloud Softphone on iOS use sip.telecube.net.au? I was still using it via Siptalk but it kept having registration issues that only started in the last few days. I know its unsupported more curious. I switched to Bria (already had a licence from using it on MNF years ago) and the problem disappeared.

Also to fix it for people using the old domain why don't you just put multiple A records and let round robin DNS select servers � will make things works for people on the old domain.

O.P.

Also to fix it for people using the old domain why don't you just put multiple A records and let round robin DNS select servers � will make things works for people on the old domain.

Good thinking .. done. It will break BLF and call parking though if anyone is using it with the cloud soft phone.

Good thinking .. done. It will break BLF and call parking though if anyone is using it with the cloud soft phone.

Looks good from here:

;; ANSWER SECTION:
sip.telecube.net.au.    60      IN      A       103.193.166.36
sip.telecube.net.au.    60      IN      A       103.193.166.33
sip.telecube.net.au.    60      IN      A       103.193.167.53

Michael V writes...

Does it matter if we list sip1.nsw.telecube.com.au and sip2.nsw.telecube.com.au as SIP server 1 and Sip Server 2 in Yealink configs?

I had issues in my last rollout using different sip servers, both with blf and with transfers. I guess they must not announce their presence properly between different registration servers?

Anyway, I'd recommend keeping them all the same

this post was edited

deleted � misread post

I think the current is better as it allows users to pick the closest server.

+1. Please retain the state specific domain names John for those of us who wish to differentiate. For me the difference atm is about 10ms.

Also to fix it for people using the old domain why don't you just put multiple A records and let round robin DNS select servers � will make things works for people on the old domain.

Good thinking .. done.

I don't think it should be entirely round robin. They should by ordered by closest/least loaded server. For those clients that support it, providing a SRV record would be better. Your current loadings could drive the SRV weights e.g.

Assume server loads of 60% and 30% the SRV record for sip.nsw.telecube.com.au could return:
_sip._udp.sip.nsw.telecube.com.au service = 1 75 5060 sip1.nsw.telecube.com.au.
_sip._udp.sip.nsw.telecube.com.au service = 1 150 5060 sip2.nsw.telecube.com.au.
_sip._udp.sip.nsw.telecube.com.au service = 2 100 5060 sip.vic.telecube.com.au.

Connections to the NSW servers are tried first. Connections will be allocated between sip2.nsw and sip1.nsw on a 2:1 basis.
The weight calculation I have used assigns a weight that is inversely proportional to the relative current load of the server:
To calculate W1, W2 (75, 150) of the 2 Sydney servers
Wn = round ((A / Ln) * S)
A = ( L1 + L2 ... + Ln)/n

where:
n is the number of servers: 2
Ln is the load on server n (must be non-zero!)
A is the average load across servers
S is scaling factor for the required digits of precision. Here S = 100 for a minimum precision of 1 digit at 1% load difference.
gives:
Wn the relative weight for that server (amongst its peers of equal preference).

If the load updates are low or the cache long lived consideration should be given to dampening larger weights e.g.
Wn = round(log(A/Ln*10)*10)

O.P.

I don't think it should be entirely round robin

Actually this was only for the sip.telecube.net.au hostname

Good thing I didn't spend long writing my post :-)

O.P.

Good thing I didn't spend long writing my post :-)

Yeh .. lucky ;-)

this post was edited

I've got a question that I don't think is worth submitting a ticket for...

We've got Yealink T23G handsets, and occasionally when transferring a call to another extension it rings on the destination, but the source says "Transfer failed" and the dialer is returned to source as if they are just on hold. The destination phone continues ringing until you pick it up, but there's no one there.

What is the most likely cause of this? It works 99% of the time, but in that 1% of the time transfers don't work from the source to any other extension.

EDIT: The annoying part about it not working, is that it doesn't work at all no matter how many times you try until "some time later". It doesn't seem to help powering the handset off and back on again. Sometimes it's only a matter of a minute or two later and it works fine again.

@trk writes...

What is the most likely cause of this? It works 99% of the time, but in that 1% of the time transfers don't work from the source to any other extension.

We have the same issues with the Yealink W52 handsets. Seems like a random enough occurrence to safely ignore.