What sort of business criticizes it's customers for pointing out it's failings.
We are not criticising you for pointing out a security issue. You did well to point it out. We are criticising you for letting the world know about it well before you gave the business a chance to repair the flaw. If you don't understand that, then I don't know what else to say to you. Anyway, learn from this and move on. Wishing you all the best.
We are criticising you for letting the world know about it well before you gave the business a chance to repair the flaw.
Yeah, it was fixed in 10 minutes, so what harm did I do again?
10 minutes to fix an issue that should have been in place since the beginning of the service whenever that was.,
what harm did I do
Here's some reading for you;
Interesting paragraphs;
Detective Inspector Manley acknowledged the existence of security researchers who hacked for good, commonly called "white hats", but said that they should not be "going to the media and telling the world at large about the vulnerability, even if they had informed the site owner in the meantime".
"As an analogy, would it be acceptable for someone to walk along the street trying doors and if they found one unlocked, to walk inside and have a look around the house," he said.
Acting Victorian Privacy Commissioner David Watts said it was an offence to hack a computer system, "regardless of the colour of the hat you are wearing at the time".
Spin it whatever way you want.
You failed to keep the customer records secure and you're angry at me for pointing it out in front of your main advertising forum, so much so you wanted to see the back of me.
Spin it whatever way you want.
No matter how you try to spin it, we all know that what you did was wrong. When you have calmed down, reflect on what you have done and consider whether you could have handled it better.
As an analogy, would it be acceptable for someone to walk along the street trying doors and if they found one unlocked, to walk inside and have a look around the house," he said.
Of course in this analogy I am not trying to break down doors, I opened my own damn door and it was left open by you.
You see it was my account that was compromised and I have every right to condemn you for it,
It's fixed now so I saved you'all having to find your own door open,.
Is immediate call forwarding still not up yet? I'm not getting a response when trying it on my handset.
Thanks
Is immediate call forwarding still not up yet?
It's one of the things I'm working on over the weekend .. should be ready by Monday
It's one of the things I'm working on over the weekend .. should be ready by Monday
Alright, great. Thanks
immediate call forwarding
This is restored now, apologies for the inconvenience.
Question out of interest, if you don't mind: John, do you have to write code for all the features you have introduced, or do you use some kind of VoIP management package and choose options? Have you perhaps written a complete package yourself? If so, I would think that is an amazing achievement, especially given the host of complex options you offer.
Looks like I'll have to ditch Telstra as my ISP I was just wanting to know what Telecube are like as a ISP, They seem to be good In terms of value for money but If I did join up how many e-mail address would I be able to have.
Casper The Black Cat writes...
I was just wanting to know what Telecube are like as a ISP
Can you please ask that question in the correct forum? Read the last couple of pages of that thread and you'll get some idea. Telecube does not provide an email service. Use Gmail.
edit: I answered your question in the other thread.
do you have to write code for all the features you have introduced
Yes, the platform is custom built around Asterisk and Opensips
the platform is custom built
Thank you kindly for replying. I am very impressed with what you have achieved apparently single handedly and in a relatively short time.
I am very impressed with what you have achieved apparently single handedly and in a relatively short time.
+1. I'm also impressed with the huge amount of work John has been doing. I'm a bit worried about how long he can sustain such a big workload and how it is affecting his family life.
Thanks guys :-)
I'm a bit worried about how long he can sustain such a big workload and how it is affecting his family life.
This concerns me too for a variety of reasons, including his and his family's well-being. Telecube would seem to be completely reliant upon John for it to function. I suggest he needs to look after his health and not overdo it.
including his and his family's well-being
I appreciate the concern guys .. it's all good. I work from a home office so get plenty of time with the family too. A bit of hard work never hurt anyone. :-)
Things are calming down now, there's still a few features to restore but overall the new platform is running well.
We're opening a shop/office in Melbourne over the next few months and I've allocated space for a programming team so I'll start handing off some of the workload then.
that (caller ID setting for IP authentication) should fix my issue too...
I don't think so .. if you have multiple extensions set as IP auth and all as the same IP only one of them will ever be used for the outbound call. There's nothing you can set on your side to change that unless you can physically send calls out from a different IP address on your network.
The best option for sending different caller id on an IP authenticated trunk is to send in a signed indemnity form and then you can set the outgoing caller id from your device.
https://s3.amazonaws.com/Tel
And how do you set the caller-id of an IP based extension?
Updated now .. you can set cli on the extension
unless you can physically send calls out from a different IP address on your network.
Could the IP auth field in the portal be turned optionally into a socket, that is IP and Port?
Then calls could possibly come from same IP but different ports.
Edit: Yes, the Caller-ID field is back.
Hi John,
Just did that then and calls to my mobile are still coming up as private after a 5 minute wait.
I'll PM you with my ext .
Could the IP auth field in the portal be turned optionally into a socket, that is IP and Port?
Potentially but it won't be an easy add .. at this stage it would be a low priority.
If you need to be able to send more than one cli the best option is sign the indemnity form and I'll enable the extension and you can send the cli from the server on your side.
Just did that then and calls to my mobile are still coming up as private after a 5 minute wait.
I've already allowed cli pass through on your acct so the system expects you to send the cli now.
We just had an DDoS attack that may have affected some registrations.
ahh ok suspected something abnormal, didn't lose too much sleep over it
Keep on squishing those cockroaches John & Co!
If you need to be able to send more than one cli the best option is sign the indemnity form and I'll enable the extension and you can send the cli from the server on your side.
Please be aware that you will lose the ability to make international calls if you enable CLI pass-through.
Having a bit of distortion this morning and BLF lights are going haywire. Anyone else or just me?
PDF documents are even searched by Google.... but if you're ok with that continue on with your fan boy views
I cant find any personal and private information on the invoices I get from Telecube.
I doesnt even list the premium dirty chat numbers I ring.
Is IAX working on the new registration server?
I'm having trouble with 1300 numbers when I have to enter a number to select an option (can't think of the proper term for it), there's no response.
Anyone else have the same problem or is it my setup?
I was calling internationally this morning, but I got an automated message saying I could only make calls up to 5c a min � and my destination was 12c. First time I've had that issue. In my prefs, my call rate limit is set to "Any". I changed it to "0.99" and all is well now.
I'm having trouble with 1300 numbers when I have to enter a number to select an option (can't think of the proper term for it), there's no response.
Anyone else have the same problem or is it my setup?
DTMF tones.
08 7127 1205 for tone test � thanks to Internode!
DTMF tones
Thanks for the test number Chris, made testing a lot easier. Changed some settings and have it working again.
Hi Guys
I have a quick question. I have a VoIP service with another provider at the moment for my mother who makes occasional international phone calls. Will i be able to prepay service with Telecube ? Additionally can i pay for the service say using Bpay ? (I do not own a credit card)
Kind Regards.
H
will i be able to prepay service with Telecube ? Additionally can i pay for the service say using Bpay ?
Yes and Yes.
excellent thank you :)
Anyone having a CID quirk this morning? All incoming calls are showing my DID and my name, not the incoming caller's ID
Down here too. Incoming calls try and drop through to backup plan in hunt group (phone mobile instead of sip to pbx) but quality awful. Outbound calls � nothing.
Same here � incoming calls seem to divert to our mobile, but as the people calling put it "It sounds like you're underwater".
This is becoming a joke now...
I think I need to look for another provider as my clients are not going to put up with this anymore...
Any recommendations?
I think its the way life goes, pay more for a better service.
Telecube is great value but I cant handle more abuse from irate clients.
Yes, I would like a recommendation too, this sucks!
Any recommendations?
DIY FreePBX server would be my recommendation.
Edit: You would also need providers to provide the connectivity and numbers.
DIY FreePBX server would be my recommendation.
Still need a DID/SIP Provider even with your own PBX
Cactus, too. I recently changed credit card, cancelling the old one and then charging the portal to the new CC, that failed also. I keep getting emails saying that my auto top up fails as the credit card details are wrong.
Sad up to now I have nothing but praise. Perhaps it;s time to run down the credit and move on.
Another thing that does not work for WA is calling many 13 numbers. Redirects to the east Coast.Calling RACWA goes to some airline in the east.
The biggest deal breaker for me is the lack of communication about what the problem is, and when it can be expected to be restored. When I tell my managers "I got no idea" I'm the one who cops all the flack.
Oh dear, not again.
I had my mobile set as the answer point after queue (after the last down time) thinking it would work as a backup, but that doesn't seem to be the case so we just get the generic "call cannot be completed" when you try to ring.
I think everyone was pretty patient through outages 1 and 2, but number 3 might be a bit of a tipping point.
Does anyone know how i can change the diversion settings?
The people I "sold" the Voip concept to are over it... going back to the bad old days. Can't afford these extended outages � it is such an unprofessional look for a new business... sad, as I really like my dealings with John and Murray.
Can't access the portal either, and no phones are diverting in the line queue!
The biggest deal breaker for me is the lack of communication about what the problem is, and when it can be expected to be restored.
They are busy fixing it.
Would you rather they be surfing whirlpool? They are a small business, this happens. If we need the features of a large telco, with status pages, outage alerts, then I am afraid we have to suck it up and subscribe to one.
Would you rather they be surfing whirlpool?
Yes. A 1 minute post to fill us in so we can leave them alone and keeps us in the loop will make all the difference for me, and I'm sure to others who have people to answer to
They are busy fixing it.
Would you rather they be surfing whirlpool?
John had enough time to acknowledge the issue in this thread. That same 30 seconds could be used to inform more customers than can be reached from here via a service status page.
So what is the best guess at who is behind the DOS attacks.
Looking at who would benifit:
M21 prior to being paid, now probably would work against them.
That leaves higher cost competitors
Some person / group Telecube has personally irritated eg past customer
Some one who thinks its a fun game
yep down here as well
It is starting to hurt business, hope they find a quick resolution to this one
Update
We've got intermittent access to the Sydney site and working on restoring it now.
The databases are all in Sydney at the moment so system wide we have no access.
I can't estimate a restore time at this stage.
This is just getting silly and very unreliable.
All our phones are down. Telecube website is not responding. Nobody is answering the phones. There is no support.
I think its time to get a more reliable provider
Does may me wonder if some one in the big end of town is feeling threatened by Telecube and have paid / encouraged the DoS attack on Telecube.
This is what I have been wondering for a while now
Why not use two VSPs on a regular basis and have a DID or more with each?
And how would the customers know which DID to call? "Call this number, if that fails, try that"...?
Anyone know telecube's Carrier Account Number?
Telecube website is not responding.
It is kind of responding for me. Just very slowly...
I put the main DID on Call Forward but voice was coming through intermittently, only barely possible to figure out what the other person is saying. So back to the old Queue it is (better having failed calls than multiply the frustration with impossible to hear ones � at least that's what I figured for now).
Probably frantically busy and what is there to say that we dont know already .
What about all the Telecube customers who don't visit Whirlpool?
All they know is their stuff is broken and calls to support don't get answered.
And how would the customers know which DID to call?
They can call either DID and almost always either will be answered. On the (usually rare) occasion one doesn't work, an even slightly intelligent customer could try the other DID.
an even slightly intelligent customer could try the other DID
I'm afraid my client base won't fall into this category.
Also we've just moved everything onto our 1800 number which spells the company name.
On the (usually rare) occasion one doesn't work, an even slightly intelligent customer could try the other DID.
I agree with warpnecelle
I rest my case ;)
I am just frustrated with the service as our customers can't call us and we can't access our account to divert our calls. I like Telecube (very reliable in the past and great staff) and I want to use them, but I don't know what is going on and we need a reliable service.
Can't even log into web portal to forward DID to another sip trunk =/
It's alive! DIDs registered and incoming working again
Yes!
It's alive! DIDs registered and incoming working again
Does seem it! :) Portal working too.
Robnll writes...
Probably frantically busy and what is there to say that we dont know already .
What about all the Telecube customers who don't visit Whirlpool?
You're both right.
What John needs is small section of the login and the homepage that has the status.
What about all the Telecube customers who don't visit Whirlpool?
All they know is their stuff is broken and calls to support don't get answered.
I had discussed this with John and suggested he use his Facebook page as a good point for customer notification, he did make some updates to the page and posted information there once the last issue was resolved.
Unfortunately nothing posted once this current issue occurred.
13:30 � I've just been able to get in to the account settings login and change to a Line Hunt diverting to our mobiles.
What about all the Telecube customers who don't visit Whirlpool?
This.
As someone who has been involved with a few startups it feels like Telecube is going through growing pains (I mean it's all speculation on my end, but that's what it feels like from the outside). It's just that these attacks are highlighting them: long outages, lack of communication, incommunicado during business hours etc.
Issues that were not a problem before, could be excused or become manageable through different means now are overwhelming. People are relying more and are expecting more from them. So what was previously small and agile now feels overworked, unreliable and chaotic. They'll need to put more infrastructure and more individuals in place � but that's not easy or cheap: vetting, employing, deploying, managing, maintaining, supporting...
So they'll need to do it fast or collapse either through fleeing customers, or under the weight of customers demands.
For now, low pricing keeps a lot of people in place, hoping the issues will be resolved, not sure for how long.
What John needs is small section of the login and the homepage that has the status.
Should always be "out of band" aka off the website/infrastructure.
A twitter or tumbler account, or even 3rd party hosting account is ideal.
Redirect a subdomain to it (status.) and have links on the home and login pages (even one of the integrated "latest tweets" to automatically pull service notifications to the login page).
ou cant read back 2 or 3 posts?
Surely anyone who subscribes to this thread, knows that John.M is the Telecube man, and the first thing to do is to look for any post he has made.
Sure I can. But when there are two three people in the office, and the phones don't work it's not always the best solution to go searching for posts on whirlpool. And I don't subscribe to this thread.
I went here as a last resort, when all other attempts for support were exhausted.
My biggest problem is that my wife tends to use the regular landline if Telecube is down, rather than use one of the other VSPs available just by using a **n prefix when dialling.
If you are using your obi and depending on the whether you have used number routing or have all dial plans on all spxs you could set up a Trunk Group 1 containing sp1,sp2 or more. Then ticked X_NoRegNoCall on sp1 then normally calls will be sent via sp1 but if it is not registered the call will be made via sp2 or the next trunk in the trunk group 1. Then select your phone primary line to Trunk Group 1.No need to override with **n.
mean yes, this is seriously sucky for John and his team, but i mean didn't AWS 2b Sydney go down for almost 2 hours on Sunday due to weather?
Yep took out eftpos and internet banking for some people.
If you are using your obi
Hi Rob. Yes, I'm still using the OBi202. You have given me something to think about. Thank you kindly. ... Sounds a bit hard!
Sounds a bit hard!
I haven't bothered using Trunk Groups so don't do anything yet and I will see if it works ok in practice and get back to you in the obi thread.
Hi John
should we be using the .com.au server address now?
I was setting up a new service for a client last week and it did not want to work, so i used the old .net.au address
all of my services would not register this morning and it was similar with some of my clients
but 1 of them was registered, ..... no idea why
Peter C
The issue I'm now running into is finding a provider that will port the number out. MyNetFone won't touch it.
MNF should have no problem porting a Telecube number
Anyone know telecube's Carrier Account Number?
Porting is done with retail account number, you should be submitting your Telecube account number with the port request
Still having issues with all incoming calls as trunks won't register. John, what's going on? This is the phone system for a hotel and the number of outages is getting to the point where it's not good enough.
Is there a timeframe of when services may be restored? I am getting hammered by staff asking for an ETA
Is there a timeframe of when services may be restored?
Services were restored at 1:35 .. please email support with your details and we can have a look.
Perhaps reboot your equipment if you are running a server behind NAT
The issue I'm now running into is finding a provider that will port the number out. MyNetFone won't touch it.
MNF should be able to port the number, please message me or email support with your details and I'll help you sort it out.
Perhaps reboot your equipment
Yep, agree 100%
1st step in troubleshooting. � Reboot everything.
MNF should be able to port the number, please message me or email support with your details and I'll help you sort it out.
Yes my suspicion was also that they shouldn't have trouble porting the number just that their online tool and the first person I spoke to was playing it a little safe. I called back and spoke to someone else who confirmed their tools still say my number can't be ported, but they can't see why it would be an issue.
I already shot an email to support, more just to confirm I have all the details correct for the porting application. I've provided MNF with plenty of information, and port request has now been submitted.
Sure it will be fine.
Our incoming call problem has returned. When I test DIDs from outside, every now and then I hear the IVR similar to "The number you've called is not available at this time .......". As posted previously whrl.pl/ReDvxO I have tried everything at my end including enabling 'Ping' in TC portal.
I've got a pretty useless answer from TC support. The 'packet monitoring' in TC portal is not working either, so I can't troubleshoot the issue.
I already shot an email to support, more just to confirm I have all the details correct for the porting application.
You can just use your Telecube customer id and they will accept that. We will get an email asking to confirm the number and account id match.
Is there a Sydney or NSW sip url? Currently my ping time is 35ms. It used to be way less ~5 ms around 1 month ago :( Even for Melbourne ping, it used to be ~20ms
Is there a Sydney or NSW sip url?
Your media will be going through Sydney it's just the signalling that is going via Melbourne at the moment.
As I roll out the platform across both sites we'll be able to place you on the closest to network you.
It's probably 2 � 3 weeks away still before we've full redundancy across both sites.
I can't troubleshoot the issue.
Alright, I observe something weird in the TC portal. The TC server allows 7 minutes between REGISTER according to the portal, but the trunk is marked 'offline' after 4 minutes. I had re-register set at 300s (5 minutes) which I've now lowered to 240s. Our registration was going offline for 1 minute after 4 minutes, so in theory we were missing 20% of the calls.
Another bug in the portal; if I click 'Update VoIP Extension' button, the QR code is shown which sort of defeats 'password is only shown once' restriction.
Another bug in the portal; if I click 'Update VoIP Extension' button, the QR code is shown which sort of defeats 'password is only shown once' restriction.
Actually I've noticed this as well but it looks like the QR code is just an empty marker. I once compared an actual QR code and the one you're referring to, and they are both different.
it looks like the QR code is just an empty marker
Thats good then........obviously I haven't tried scanning it.
Having an issue, I just tried to call my DID number from my mobile phone, it is showing the incoming number as the DID number not my mobile phone number... never happaned before, only today
Hi John
Thank you for the fast resolution today. As the dust has now settled and things are (hopefully) back to normal, could you please let us know the reason(s) for today's outage and what measures will be taken to prevent a recurrence.
This is the second serious outage in a month and I have a couple of clients asking me to find them an alternative provider (even though Telstra's record hasn't been much better lately). I'm definitely on your side but they're starting to need something stronger than my solid recommendation.
Keep up the good work. Will topup tonight as a gesture of my confidence in Telecube.
Tonight I had a long call � but at exactly an hour the call was terminated. On mentioning this to m wife, she mentioned that she has had this a few times at either 30 or 60 minutes.
Is this a known issue, or is ther something in the portal that I need to change to allow for longer call times?
I've started a status and alerts service that you can subscribe to at http://telecube.io
It's still not clear exactly what happened today, we eventually found one of the registration servers running excessive bandwidth which flooded the links into the Sydney network and we powered it down.
We'll take the server off the network and inspect it tomorrow in case it is compromised.
I've started a status and alerts service that you can subscribe to at http://telecube.io
Thanks, subscribed. I suppose these are alerts by email for the moment.
Thanks, subscribed. I suppose these are alerts by email for the moment.
Yep just email alerts to start with
I've started a status and alerts service that you can subscribe to
Good move. I've subscribed. Thank you.
I'm getting a login failure this morning. Tried a password reset, but even the new password sent by email fails. Anybody else getting this?
Came in here also to report, login failures, password reset no good.
Is anyone getting call dropouts in the last week or so?
My staff keep bothering me 2-3 times every day, that an incoming call drops soon after answering, usually less than a minute into the call. Thats out of about 25 calls a day.
The handset logs are telling me nothing, and Telecube informed me long ago that they dont keep any logs that reveal the hangup reasons.
've started a status and alerts service that you can subscribe to at http://telecube.io
Thank you John. Fantastic.
Does anybody know if Telecube supports "Reason Text: Call completed elsewhere" for ring groups?
I have a customer with 8 lines in a ring group and doesn't want the phone to display a missed call when it has been picked up on another phone.
If not I'll add it to the feature requests =)
Does anybody know if Telecube supports "Reason Text: Call completed elsewhere" for ring groups?
My handsets already display something like this when another person in the group answers.
Forgot the exact words, but the meaning is fairly obvious.
Logging in seems OK now.
right now, 3 calls in a row ( 2 of them are us testing)
neither party can hear anything, complete silence.
Safari can�t open the page �https://manage.telecube.com.au/myaccount/services/� because Safari can�t connect to the server �manage.telecube.com.au�
Does anybody know if Telecube supports "Reason Text: Call completed elsewhere" for ring groups?
I'm seeing this: Reason: SIP;cause=487;text="ORIGINATOR_CANCEL"
That's a ring group in a line hunt.
right now, 3 calls in a row ( 2 of them are us testing)
neither party can hear anything, complete silence.
Dont Panic!
Telecube responded promptly and advised to restart router, then phonesm becayse they had no wider issue. Solved.
Yesterday we had a few calls through our 1300 number cutout and/or with poor line quality. Resolved in the afternoon. Now again this morning again a few calls have cut-out.
I have already subscribed to the alerts but updates don't mean much when the proposed time frames keep getting pushed out � your 3 to 5 day time frame for resolution should not now be pushing 18 days.
You might like to consider also including an "unsubscribe" option for anyone wishing to opt out at a later stage.
Every email will have an unsubscribe link
Hi John, i need your help
I'm trying to setup a TP-LINK VG3631
The settings I'm being asked for are
Profile Name: Telecube
Phone Number: 1029XXX
Display Name: 1029XXXX
Authentication Realm: sip.telecube.com.au
Authentication ID: 1029XXXX
Password: XXXXXX
Registrar Address: sip.telecube.com.au
Registrar Port: 5060
SIP Proxy: sip.telecube.com.au
SIP Proxy Port: 5060
Outbound Proxy: sip.telecube.com.au
Outbound Proxy Port: 5060
Register Via Outbound Proxy: Enabled
Are these settings correct? Because it is not registering
ps. In the advanced settings of the router, register expiry timeout values go from 300-3600
I can't specify a timeout of 180, is that a problem
This is more of an FYI for all: [#349-443-800]
Over the last week or so I have been unable to make any calls to Telecube but I was able to receive calls with no problems. I notice the problems first occurred around the time the DDoS attacks started so I didn't worry much about it and waited for everything to settle, thinking that was my problem.
I was receiving:
Got SIP response 603 "Decline" back from 103.193.167.162:5060
I have Vanilla Asterisk 13.9.1 and to finally get it working I had to add the fromuser. Trying to remove defaultuser and just have fromuser did not work and as soon as I removed fromuser the SIP 603 reoccurred.
[Telecube](ulaw)
host=sip.telecube.net.au
fromuser=102XXXX
defaultuser=102XXXX
secret=somepassword
qualify=yes
type=peer
Authentication Realm: sip.telecube.com.au
This is sent to your ata with the request to authenticate so leave it blank or try telecube.com.au
Registrar Address: sip.telecube.com.au
Try sip.vic.001.telecube.com.au and same for sip proxy
Outbound Proxy: sip.telecube.com.au
Outbound Proxy Port: 5060
Register Via Outbound Proxy: Enabled
Should not be needed
In the advanced settings of the router, register expiry timeout values go from 300-3600
TC likes anything between 120 -600 if you can.
Hi Robnll
Thanks for the settings
I've tried sip.vic.001.telecube.com.au as the registrar/proxy address
and I've also tried telecube.com.au as the realm and leaving it blank
Expiry is set to 600
Registration status is still: DOWN
to finally get it working I had to add the fromuser.
Asterisk 12.1.1 (Vanilla) uses fromuser in the From and Contact hdgs and defaultuser in Digest Username when authenticating and this works with all my vsps.
[Telecube](ulaw)
Just out of interest is (ulaw) a vsp template
secret=
I'm sorry .. I found your extension and deactivated it. You shouldn't post your passwords here.
Registration status is still: DOWN
Are you sure of your password . You could always get a new one and try that. I dont have your model ata but I use asterisk and a gigaset and these details work with them. Can you disable sip alg in your router. it shouldnt matter because I have sip alg enabled and TC still works ok.
Are these settings correct? Because it is not registering
Is there a username field in there too somewhere?
Just out of interest is (ulaw) a vsp template
It is a template not specifically for a VSP but for anything. It contains:
disallow=all
allow=ulaw
I usually have the following in my installs and just reference the templates that I need. This limits the lines for friends, users and peers. More so for friends i.e. extensions.
[exten-set](!)
type=friend
qu
port=5060
callgrou
pickupgroup=1
host=dynam
dtmfmode=rfc2833
canreinvite=no
context=internal
[allow-lan](!)
deny=0.0.0.0/0
permit=192.168.1.0/255.255.255.0
[g729](!)
disallow=all
allow=g729
[ulaw](!)
disallow=all
allow=ulaw
[g722](!)
disallow=all
allow=g722
A typical extensions for me looks like this:
[1234](exten-set,g722,allow-lan)
defaultuser=1234
secret=somepassword
mailbox=1234@default
callerid=Person 1 <1234>
description=Person1 Phone Polycom 560
Are you sure of your password . You could always get a new one and try that. I dont have your model ata but I use asterisk and a gigaset and these details work with them. Can you disable sip alg in your router. it shouldnt matter because I have sip alg enabled and TC still works ok.
I've tried resetting the password twice
I have different extensions registered on a gigabit, a netcomm vp200 and a os x soft phone and they all work
Is there a username field in there too somewhere?
No filed labeled username, I assume that would be (Authentication ID: 1029XXXX)?
ps. there is a interface emulator for this router
http://www.tp-link.com.au/re
If you would like to look through the voice section of the router
I usually have the following in my installs
Many thanks for all the info. It is one of your raspi installs I started with and am gradually adding features whenever I get a chance. A valuable learning experience.
Here are the settings that finally worked for the TP-LINK VG3631
Password resets didn't work, however de-activating the extension and re-activating generated a password that worked
Profile Name: Telecube
Phone Number: EXTENSION
Display Name: BLANK
Authentication Realm: BLANK
Authentication ID: EXTENSION
Password: XXXXXX
Registrar Address: sip.telecube.com.au
Registrar Port: 5060
SIP Proxy: sip.telecube.com.au
SIP Proxy Port: 5060
Outbound Proxy: BLANK
Outbound Proxy Port: 5060
Register Via Outbound Proxy: DISABLED
Phone Number: EXTENSION
Just looked at simulator and this is most likely what others call username. Trouble is there are plenty of standards for sip but no standard terminology for ata field hdgs.
Anyway good to hear it is ok now.
"Just wondering if anybody still has issues with DTMF tones when using Telecube?"
Hi jdd � I have a Frtiz 7390 and the DTMF should be set to inband to recognze keypad response. I have had no problems with telecube and several teleconference providers (but admit I have not used AT&T).
As suggested earlier also try the different codec settings...
ALI G... re your TP-Link 3631 router issues.... I have a carton fresh TP-Link 3531 ( basically the same ) and have tried all setting that you have mentioned, and like you, no luck... new passwords, Alternate sip addressing, the lot....
The router will connect and works with two other service providers instantly, so I'm sure it's not the router...
I have reported (two days ago) a possible system fault as well as our mutual router problems to TC in an email.... we may be getting locked out via a simple system fault at TC's end.... If / WHEN an answer for our router issues is forthcoming, I will whim you the info... I won't highlight the (possible) system fault publicly, after recent issues...
Cheers,
Glenn
Hi mate
Did you see the settings that worked for me a couple of posts back?
Set your register expiry to 600 as robnll suggested in advanced settings
If you have access to a soft phone on your computer try to authenticate the login details to see if they work before trying them on the modem
Was interstate this week and my partner called me to say that the Telecube VOIP is down.
Just got back home and for some reason my Gigaset has Telecube as "registration failed"
Has anything changed recently?
What do I need to do to get it back up?
What do I need to do to get it back up?
Power cycle your modem/router.
Restart the Gigaset base.
Edit. Already answered.
eh, before you guys got to me, I deactivated the connection and reactivated with new password.
Then I power cycled but unfortunately it is still down.
I will contact Telecube tomorrow and hopefully it can be fixed.
I probably messed up by deactivating too. I should have been patient.
Asssuming you can access the internet by posting here.
Can you open a command prompt and "ping sip.telecube.com.au"
Hi Ali G, robnll and others who contributed to my TP-LINK 3511 router problem solving.... the combined suggestions have at least got me registered, which is MUCH further than before :-) ....so many thanks for the help and pointers, it's appreciated.
Too late to test call quality tonight without risking sleeping outside, so that will wait for tomorrow... along with DID testing...
Cheers
Glenn
eh, before you guys got to me, I deactivated the connection and reactivated with new password.
if you're still on sip.telecube.net.au try sip.telecube.com.au
no idea but i thought had some set to 'net' 2 wks ago and lately they've gone 'com' afaik
Hi Ali G, robnll and others who contributed to my TP-LINK 3511 router problem solving....
Great stuff glad you got it working
Since the last problem with Telecube, when I get an incoming call on my primary DID (07412XXXXX) the call disconnects after only a few seconds. When the caller calls back the call proceeds normally.
I will do some more testing today from my mobile and another VSP to see if I can get more handle on the problem.
The device is a Siemens A580IP with A58H handsets.
Since the last problem with Telecube, when I get an incoming call on my primary DID (07412XXXXX) the call disconnects after only a few seconds. When the caller calls back the call proceeds normally.
Sounds familiar. I posted about that yesterday.
But I am going on what my colleagues tell me, i havent seen it myself.
Is anyone having issues registering on telecube this morning? Rebooted my Gigaset c530AIP and still not registering
Asssuming you can access the internet by posting here.
Can you open a command prompt and "ping sip.telecube.com.au"
Yes I can and these are the results I got:
Microsoft Windows [Version 6.1.7601]
Copyright � 2009 Microsoft Corporation. All rights reserved.
C:\Users\Andrea>ping sip.telecube.com.au
Pinging sip.telecube.com.au [103.193.167.161] with 32 bytes of data:
Reply from 103.193.167.161: bytes=32 time=12ms TTL=55
Reply from 103.193.167.161: bytes=32 time=11ms TTL=55
Reply from 103.193.167.161: bytes=32 time=11ms TTL=55
Reply from 103.193.167.161: bytes=32 time=13ms TTL=55
Ping statistics for 103.193.167.161:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 11ms
C:\Users\Andrea>
if you're still on sip.telecube.net.au try sip.telecube.com.au
no idea but i thought had some set to 'net' 2 wks ago and lately they've gone 'com' afaik
I just took a look in Advance Settings, and everything is set to sip.telecube.net.au
Please subscribe to the status alerts, we will have an update tonight.
Did anyone else who subscribed to the alerts not receive anything overnight?
Please subscribe to the status alerts, we will have an update tonight.
still waiting on an update....
Sorry guys .. getting there .. at this stage Optus have committed to a transfer date of 20th June. We're pushing for an earlier time but it's not looking like they will come to the party.
Full details will be in a notice going out shortly.
Is anyone having issues registering on telecube this morning? Rebooted my Gigaset c530AIP and still not registering
Yes. me too. I moved my phone over to another provider yesterday at lunchtime. Just tried to change back to Telecube but won't register. So back to World Dial Point for a while. I don't know what's going on.
My issue got resolved. Pretty much had a wrong Domain address due to recent changes.
All fixed with a simple phone call.
Hasn't been able to register for over a week.
You need to be a customer first, before you can register.
You can signup here. https://www.telecube.com.au/signup/?fr=home
You need to be a customer first, before you can register.
I am a customer, and I used Telecube successfully until they started going downhill.
Same story for other people I know (and it irritates me because I recommended Telecube to them originally).
You can signup here. https://www.telecube.com.au/signup/?fr=home
Can't recommend them these days.
I am a customer, and I used Telecube successfully until they started going downhill.
Amazing.
You have been posting in several other companies VOIP threads all month.
Not one post in a Telecube thread ever until today, yet you have had total loss of service for a week.
Apparently.
I'm expecting to get the first alert out this evening or over the weekend .. the new status system is taking subscribers but can't actually send messages just yet .. apologies for the delay.
A major criticism by many through all this has been that we haven't communicated the issues to the end users and I agree completely. At the moment it's a fine balance between resolving the remaining customer issues, focusing on the overall platform and announcing the current state of play.
Once the status alert system is functional I will be able to easily post messages to subscribers and will do so.
Please subscribe at http://telecube.io
You have been posting in several other companies VOIP threads all month.
Only because MNF are migrating Pennytel customers to MNF's platform.
And surprise surprise, I have accounts with more than one VOIP provider. That way I have back-up just in case.
And surprise surprise, I have accounts with more than one VOIP provider.
And so do I.
Can I suggest that emailing alerts is a little old school. Instead most of my service providers sent alert through a twitter feed designed solely for this purpose.. Hopefully you can do the same.
Can I suggest that emailing alerts is a little old school. Instead most of my service providers sent alert through a twitter feed designed solely for this purpose.. Hopefully you can do the same.
Wouldn't the email alert be quicker?
One less step to follow not having to click through the twitter email and find the announcement.
Wouldn't the email alert be quicker?
Email or sms suits me. I have nothing to do with Twitter, Facebook etc and don't intend to.
Email or sms suits me. I have nothing to do with Twitter, Facebook etc and don't intend to.
+1
Email or sms suits me. I have nothing to do with Twitter, Facebook etc and don't intend to.
+1 exactly my sentiments.
(BTW I have signed up to http://telecube.io)
A benefit too is that I can integrate monitors and display statuses on network segments on the site as well.
Email or sms suits me. I have nothing to do with Twitter, Facebook etc and don't intend to.
I'm with Imn on this one. G20.
John actually no clicks required, I see critical feeds on my home screen and it works very well. I actually only use twitter for this reason :-)
Hi John,
I know things have been unpleasant for a month or so for TC and its customers. I also know that you've been working tirelessly to clean up outstanding issues. I feel that you working too much is showing up as undesirable little issues in some areas. I am sure you'd have handled things differently if you had the choice.
For me, our business account has been experiencing missed calls and unexpected call termination among other strange behaviours, all without changing anything on our FusionPBX server. I could easily troubleshoot the issue if calls were indeed hitting my server and then failing to proceed but in this instance I had nothing to work with. I think there is an issue somewhere in your new OpenSIPS proxies handling remote NAT and registration, obviously I am speculating here.....
I think it would be better to have an alert page on the website in addition to the email alerts.
If you need a hand for the short term with some menial work while you are crushing those bugs, you know how to get in touch :)
General Announcement
I can understand peoples frustration and need to lash out at me and my company and I accept it.
I hope you can understand that I'm up to my ears in this at the moment and have been for close to a month now, my staff and I are doing the best we can in a tough situation.
I'm not hiding or running away or trying to mislead anyone, I'm committed to bringing us back to the level of service that you've come to expect over the last several years.
The last 6 months has been troublesome as loads have slowly increased on the old platform and the forced switch to the new platform in the last few weeks has seen some system bugs that are affecting services on a small number of users.
We're working through them individually with each customer so if you are still having service issues please email support so we can assist you.
I sincerely apologise to those affected and thank you for your patience.
Wouldn't the email alert be quicker?
I am over 16yo. Email is good.
I think everyone has an email address these days. so you can reach everyone.
I think everyone has an email address these days. so you can reach everyone.
Also having an email address is a requirement to be a Telecube customer and we send system and accounting alerts that way so it makes sense to send network status alerts by email too.
Email or sms suits me. I have nothing to do with Twitter, Facebook etc and don't intend to.
Me neither. Even though my grandson signed my up to a facebook account and now all I get are almost daily E-mails from facebook with names of people I supposedly should know.
Email or sms suits me. I have nothing to do with Twitter, Facebook etc and don't intend to.
+ 1 . Ditto
that way so it makes sense to send network status alerts by email too.
And there will still be those that will get the E-mail and still come here complaining something isn't working and expect a resolution time, all before you have even identified what the issue is.
I hope you can understand that I'm up to my ears in this at the moment and have been for close to a month now, my staff and I are doing the best we can in a tough situation.
A little frustration showing here. Fact is you can't all things to everyone or even solve everyone's problems instantly all of the time. I'd suggest you concentrate on what you where and what your platform wants to achieve. Forget about the "I want" brigade. In the end no matter what you do there will always those that want more.
I think it is pretty clear cut that there are some out there reselling your services, probably at much more profit than yourself. The contribute very little, except whinging. No one forces them to use TC, but when all is well they have no worries and more than likely make a handsome return.
These are odd ones. As Robnll has pointed out, the best thing is *usually* to send DTMF from you to the VSP as RFC 2833 � which I assume you have been doing !!??.
I currently have RFC 2833 configured on my VOIP Router (Billion BiPAC 7800VDOX).
But that's not working to AT&T so it might be worth breaking with convention and trying "in band" signalling rather that RFC 2833.
To try this log into your ATA/IP phone and wherever you have RFC 2833 selected, re-select "in-band" or "audio" or similar name for DTMF signalling.
Thanks, I did try this also with no success.
You should at the same time select only the G.711a codec (sometimes called PCMA or A-law) and have that as the *only* codec selected so that is has to be used.
Ok, tried this with no success.
You can also try the US G.711u (Greek mu, sometimes called PCMU or U-law). Again only the G.711u codec selected to force it.
Finally I have had Success with this one! You are lifesaver Ned!
I can now dial the AT&T conferencing system and it works perfectly again responding to Key Code Dial tones.
Thanks for taking the time to give so many valuable options to try!
My solution has been to remove G.711a from the TC codec order so it's never used.
Thanks JDD, This same advice worked for me as well Switching to just using the G.711u codec has got my dial tones working properly again.
I have cloudsoft on my android phone but over 4G when I call a landline they can hear me but I can't hear them.
Over wifi it works ok both ways . Any ideas.
Even though my grandson signed my up to a facebook account
luckily my youngest grandson is only 2........ but maybe next year???
H.
Over wifi it works ok both ways . Any ideas.
I had similar issues when overseas last year.
Csipsimple worked no problems so I switched to that, despite no g729. (On Android 5.0)
Csipsimple worked no problems so I switched to that
same problem with csipsimple
I have a quick question. I have a VoIP service with another provider at the moment for my mother who makes occasional international phone calls. Will i be able to prepay service with Telecube ?
Hi H?LIO?, I may be wrong but the fact that you are asking suggests to me that you may have a less than perfect understanding about VoIP which is something we can help you with. It would be helpful to know why you are asking and what you are trying to achieve.
The answer is probably, "yes", but if your VoIP equipment is locked it will need to be replaced if it cannot be unlocked. Your equipment will need to be able to support 2 providers if you wish to occasionally use the other provider or if you have a DID with the other provider that you don't wish to port. You don't need to have a DID with a provider to make calls, but you do if you wish to receive calls from the PSTN.
For a Whirlpool discount, click on the relevant offer link in the Telecube Offerthread.
No I am talking about the Optus router failure
That was suppose to be an inbound DID problem.
What happens when you ring your DID?
Switching to just using the G.711u codec has got my dial tones working properly again.
The USA primarily uses ulaw, while Europe (and Australia) primarily use alaw. Though many Australian businesses buy US equipment and leave the codecs set to the default (ulaw).
So since you're connecting to a US based system it makes sense to use ulaw.
I wonder if the DTMF RTP events are being stripped out when transcoding happens. That shouldn't happen. Anyway, you typically need PBX functionality to vary codec for specific destinations.
BTW, the last time I tested Telecube balance and/or echo with a range of codecs they gave null audio on some of the codecs they agreed to. I suppose, I better retest and submit a ticket :-).
Can anyone give me an update, are queues working? I changed a number of extensions using Cisco SPA508g handsets to sip.telecube.com.au and can't get them to work on the ring group. They register and can make outgoing calls. Tried deleting the queue and added new queue with just one extension, still not working. Deactivated the extension and set it up again, restarted modem, still not working. Calls just go straight to voicemail, phone does not ring Running out of ideas.
Email or sms suits me. I have nothing to do with Twitter, Facebook etc and don't intend to.
You don't have to sign up to Twitter to make use of it.
For example, https://twitter.com/BOM_Vic
Anyone can click on that link and see tweets by BoM Vic � you don't need to have an account on Twitter.
The advantage of using something like a dedicated website, blog, or Twitter is you aren't bothered unless you think you may have a problem.
I don't know what proportion of outages affect all customers but I know it isn't 100%. For example, if you don't have a DID, you don't need emails about DID outages.
It is possible to have both email and Twitter once John has some spare time. In fact anyone could set this up.
e.g. set up an email address that automatically posts to Twitter via IFTTT, or Tweetymail.
Or a blog set up with email to posting (e.g. blogger.com supports email posts).
I don't know what proportion of outages affect all customers but I know it isn't 100%. For example, if you don't have a DID, you don't need emails about DID outages.
Once the alerts is functional I'll also add an option that will allow you to subscribe to specific service type groups.
Just received an email. Are you saying some DIDs have been down for weeks?
Are you saying some DIDs have been down for weeks?
Yes, some have.
The error message is played twice. Looks like an email is generated each time it's played.
The error message is played twice.
Hehe... and here I was just about to call you a liar :)
I made a few test calls to my DIDs and the message was only played once � so only one email generated.
With test calls from my mobile, MaxoTel and TC accounts, the message was only played once before the call was terminated. But with a test call from my Faktortel account, the message was played twice � generating two emails.
So it seems that the number of times the message is played depends on where the incoming call is from.
Something to note in regards to the Caller ID displayed in the generated email notification is that the CID may not be the correct CID if the caller has barred sending CID.
Having made a few test calls from various accounts, I found that with calls from my mobile and Faktortel account which are enabled for sending CID, the number displayed in the emails is correct.
But test calls from my MaxoTel and TC accounts ( which have sending CID disabled) display a generic number which I suspect is associated with the VSPs underlying carrier service � e.g:
Calls from my TC account to my TC DID (088427xxxx) show as a call received from 087123xxxx.
Calls from my MaxoTel account (which has an associated DID of 087123xxxx) show as a call received from 028203xxxx.
Note � The two 087123xxxx numbers are totally different numbers and just happens to be a coincidence that the prefix is the same albeit with different VSPs.
[Edit] � Corrected DID typo.
Calls from my TC account to my TC DID (08427xxxx)
In reality you don't make calls from your DID. With any PBX you make calls from an extension and the call goes out on a trunk. The trunk is not is not really associated with the number you refer to as a DID.
The VoIP industry has bastardised the term DID in such a way that people misrepresent what it actually stands for. DID stands for Direct In Dial. It is a process that determines where a number is terminated when it is received by the P(A)BX.
When you choose to disable the outgoing call CID associated with your extension, anything could happen in regards to what caller ID is presented to the terminating call. This will depend entirely on how the trunks are setup with the respective carrier as well as how P(A)BX is programmed. hence the reason why you are seeing the numbers displayed.
IMO the VoIP industry should ditch the DID term from their vocabulary as it only serves to confuse end users. Call these numbers public or geographic or even ACMA numbers and be done with it.
should ditch the DID term from their vocabulary
Well it surely did me when I plunged headfirst into this new game a few years ago.
howdy folks! Slight odd issue I can't find resolution to...
Been trying some Panasonic handsets, they've got screens to show CLID... when phone not used, they should show the time.
Supposedly there's no way of manually setting this time, it automatically gets it off the network. Nothing to force refresh afaik.
Since plugging in to TC... the time did appear (I was amazed it was correct time not 12:00 12:00 12:00 haha) a couple times in previous weeks but lately it's been no-show.
Just curios where/when this data gets fed to the phone... do I need to make a call to that handset before it reads? Or is it meant to poll time server occasionally in the background.
Just curios where/when this data gets fed to the phone.
I presume it is the same as my unidens. They get the time from the ata they are connected to and the ata gets it from the gateway router which gets it from the network.
For analog phones, the time is sent with the CLID each time there is a call. iP Phones usually use NTP, so will update more quickly.
So if using an ATA, it needs to have the correct time as Robnil says.
I'm getting registration failures today �
SIP/2.0 503 Service Unavailable
I'm getting registration failures today �
SIP/2.0 503 Service Unavailable
If you subscribe to the Telecube Status Alerts feature, you would have received the following email earlier today:
Status: New
Event: Database maintenance
Affected Service Group: Non Service Affecting � General Announcements
Impact Severity: Non Service Affecting
--------------------------------------
I'm making some changes to the databases that will affect the registration status display in the portal for a few hours this afternoon.
Inbound services won't be affected but there is a very small chance some registrations may fluctuate for a few minutes during the updates.
:)
where/when this data gets fed to the phone...
On my Gigaset 610IP I have an option to synchronise the time with that provided by the VoIP provider, and it works just fine. My F!B 7390 also regularly updates itself with the Internode server... (I just hope they don't get out of step LOL)
If you subscribe to the Telecube Status Alerts feature
Thanks, but I don't see how this notice is relevant to a no SIP registration for a few days fault.
I'm getting registration failures today �
Thanks, but I don't see how this notice is relevant to a no SIP registration for a few days fault.
Your first comment only said today, his answer was totally relevant for the information given.
I'm getting registration failures today �
SIP/2.0 503 Service Unavailable
You'll get this response if the username you're sending isn't valid.
If you are registering with a server make sure you are setting username and fromuser
Calls from my TC account to my TC DID (088427xxxx)
In reality you don't make calls from your DID.
Sorry but I dont get your point as TB1 clearly stated the call was to my TC DID (088427xxxx)
John � the email status notifications are working very well. It's great to be informed of your progress and warned of any possible impending issues. They are nice and concise too. Good job!
John � the email status notifications are working very well. It's great to be informed of your progress and warned of any possible impending issues. They are nice and concise too. Good job!
Ditto.
I also appreciate to see codecs in use and other information under Call Type.
You'll get this response if the username you're sending isn't valid
Thanks. Nothing changed here, but knowing this I disabled then re-enabled the extension on the portal, l got a new sip password and it starting working again.
If you are registering with a server make sure you are setting username and fromuser
Does this page need updating? Telecube VoIP
Does this page need updating?
It's a peer reviewed document. Go ahead and make the changes.
For those not following the email notifications, have just received notice that: "The extension statuses in the portal are displaying the correct state again."
I've just checked and it's all looking good (well, for me anyway!)
Does this page need updating? Telecube VoIP
I've added the status alert website link. What else where you thinking of?
Mine has been online, calls made and receive without issues.
Short registrations @ sip.telecube.com.au sip.vic.001.telecube.com.au but the portal seems a little sluggish today though.
Im getting drop outs after a few seconds and unable to answer incoming calls
I am failing to register an extension
We are getting drop outs on calls still today. Anyone else getting this?
I am failing to register an extension
Im getting drop outs after a few seconds and unable to answer incoming calls
We are getting drop outs on calls still today. Anyone else getting this?
Can you email details to support please so we can look into it?
Hi John, I have been having some difficulties regarding incoming calls for sometime now (ever since the outage started.) Basically, with all my incoming calls, they would automatically cut itself off after exactly 60 minutes. I have used several different PBX systems, they all have the same problem. In fact, it happens to my fritzbox as well.
I understand that you do not set a limit on the duration of any incoming calls (Which I can testify to for nearly a year, until the outage started.) I notice a number of posts here, indicating the same problem. I have contacted support over the phone a few times (#312-191-669), but have not got any response.I wonder if you can look into this for me, because I rely on having the conferencing function-and all of the meetings are over one hour.many thanks
We are getting drop outs on calls still today. Anyone else getting this?
As I mentioned a few times in this thread, this is our experience every day for at least a couple of weeks
Incoming Call drops within a few seconds of the call, if they ring back straight away its always fine.
Can you email details to support please so we can look into it?
With all due respect, I was informed by your staff that this cant be looked into?
A couple of months ago we were experienced some call dropouts and I asked your staff to look at the logs to find out what was the termination reason for the call, and I was told that you dont keep these logs.
Basically, with all my incoming calls, they would automatically cut itself off after exactly 60 minutes.
We had incoming calls dropped at 15 minutes 32 seconds since the outage. Our fix was to add "session-timers=refuse" to general section of sip.conf. Give that a try.
[edit]: we use Elastix
I need to know the services and configuration that this is happening on please, if you send me details I can look into it.
I understand there is some frustration at the delays in responding and I'm sorry but we are catching up now and if you give me specific details I'll be able to sort this bug out.
Thanks for that. Just PMed you.
Thanks for that. I'm trying this out now, and will be able to tell you in an hour's time. Cheers...
My account is active and online but I cant dial anything. Phone says "declined"
Whats going on. I haven't used it since the outage
Whats going on
Without specific information about your account there's no way to know .. please email support with your details
Basically, with all my incoming calls, they would automatically cut itself off after exactly 60 minutes. I have used several different PBX systems, they all have the same problem. In fact, it happens to my fritzbox as well.
Sounds like an issue with the NAT timeouts on your router. Especially with the introduction of proxy IP addresses by Telecube recently there is a greater chance that the NAT feature on your router is expiring the UDP sessions for SIP and/or RTP after 3600 seconds. If you can't see what the settings are on your router or can't change them then your solution may be to get a better router that is more configurable or implements better SIP inspection for NAT.
Sounds like an issue with the NAT timeouts on your router. Especially with the introduction of proxy IP addresses by Telecube recently there is a greater chance that the NAT feature on your router is expiring the UDP sessions for SIP and/or RTP after 3600 seconds.
Oh dear.... Well, it still dropped off after an hour... So, what if I increase that to 7200seconds...?
Can you email details to support please so we can look into it?
Hi John, I've done this. The ticket is #658-277-805
Still waiting on a response for #830-511-708
Without specific information
You may have to write a FAQ on how to ask for support.
Things like...
Origin of call
Destination of call.
DID to extension configuration.
Equipment (PBX or phone or ATA)
Internet connection type.
etc.
Are extensions still failing to register.
My account for my Linksys Pap2 is getting error I get is Registration State: Can't connect to login server
Sip servers tried:
sip.vic.001.telecube.com.au
sip.telecube.net.au
Have checked Pap2 settings and deactivated extension and reactivated
So, what if I increase that to 7200seconds...?
In the response TC will not accept this and will request your device to use a much lower period . Probably 240 and your device will comply even though the setting may show 7200. Nat session closing in your router may block an invite but once the call starts the established connection will keep it open. I dont know if TC use re-invites but if these aren't responded to the media will be stopped by TC or they may have a 1 hr limit on calls I don't know. Usually its 2 hrs.
So, what if I increase that to 7200seconds...?
Have you turned on sip ping options for the extension.
Already submitted a ticket for this but thought I'd post it here so people would be aware of this. I only noticed it by accident.
A few of my extensions are completely scrambled, in that the call to them goes somewhere else, and a few of them even say "Forbidden" when I try to dial out from them.
I've also lost the ability to change call barring option on all extensions.
Has anyone noticed something similar?
Oh dear.... Well, it still dropped off after an hour..
I also have this problem and have raised a ticket but so far no response.
My calls get disconnected at exactly the same call duration of 60 min and 32 secs (according the the TC log).
Nothing has changed in my router/ATA (AVM 7490) and this has only recently become a problem.
My calls get disconnected at exactly the same call duration of 60 min and 32 secs (according the the TC log).
Can you email support with the extension that this is happening on please and I can setup logging on it and see where the BYE is coming from.
A few of my extensions are completely scrambled, in that the call to them goes somewhere else, and a few of them even say "Forbidden" when I try to dial out from them.
I've also lost the ability to change call barring option on all extensions.
Okay so just to update, some of my scrambled extensions had call forwarding applied them for some unknown reason (maybe they were inactive for a long time). The advice given to me worked (dial *21** on the affected extension to cancel the call forward).
As for the "forbidden" extensions, a simple deactivation and reactivation solved that.
The call barring will apparently be fixed soon.
Thanks to John and the team for all the help!
Nice to see a smily face for a change ;-)
Nice to see a smiley face for a change ;-)
There are a lot more of those who never bother posting because like me it is all working to their satisfaction.
Not sure if this is a TC issue a router issue or a SNOM issue but I have had my last few calls cut out at 15 minutes 30 seconds ...which is really annoying when the first 10 minutes of each call is spent on hold ( banks).
Anyone else experiencing similar or can anyone suggest a router or phone setting to check
are there any better android apps to use then Cloud Softphone??
its annoying to switch between two different Telecube accounts.... dunno why it doesn't have multiple accounts/profiles
are there any better android apps to use then Cloud Softphone?
CSipSimple works for me, reasonably easy to change between accounts but doesn't have G.729 in the free version.
are there any better android apps
You can switch between accounts easily in Zoiper
Although bluetooth doesn't work that well with it
You can switch between accounts easily in Zoiper
I have used Zoiper off and on for years with multiple accounts. Seems like everytime I switch to another account the previous one is deleted. I eventually gave up and just have one account, too much trouble for the one phone call a year i make.
Have you turned on sip ping options for the extension.
Thanks for the advice. I have tried that. Sadly, it made no difference at all. I'm now waiting for John to find out what can be done.
setup CSipSimple, moves between multiple accounts nice enough, however is G.729 a must have?
Also quite liked interface in Grandstream Wave app
How do I fix this issue?
I have softphone setup on my phone, computer etc etc.
When someone calls my DID, on my phone it shows up as my own DID. So it does not show who is calling me ? How do i fix this?
What's your Optus account number for 1300 numbers?
however is G.729 a must have?
Not, but its very nice to save a bit of bandwidth when bandwidth is constrained or expensive. if iLBC worked properly it would be a much better choice over a wide range of network conditions. As it is, you need to either choose a poor quality codec, GSM or more bandwidth intensive ones, G.722 and G.711 (and G.722 might also have transcoding(?) issues when calling off-net to the PSTN, not that I've tested it sufficiently.)
Any way, I'd be interested in whether anyone is having good experience with iLBC (and to a lesser extent G.722) when calling the PSTN, particularly with CSipSimple.
I haven't got around to checking what codecs Cloudphone supports so I'm curious whether iLBC or G.722 is better with it or any other client.
What's your Optus account number for 1300 numbers?
If you mean for porting a 1300 number away you just need to quote your Telecube customer id now the same as geo numbers.
You will have set the DID as Caller ID option in the manage screen for the DID
Yeah, but when I make a call from that extension, I want the caller ID to come up as a particular number.
We are talking about incoming calls.
Yeah, but when I make a call from that extension, I want the caller ID to come up as a particular number.
If you want outbound caller id to be a did you need to manage that in the extension screen. A DID isn't an extension
We are talking about incoming calls.
If you set DID as Caller ID to yes in the DID management screen then calls in through that did will show that did as the caller when the calls gets to you, instead of the actual caller id passing through.
Finite State Machine writes...
Any way, I'd be interested in whether anyone is having good experience with iLBC
Going back 12 months or so before the days of unlimited calls on mobile I used iLBC with Zoiper as an IAX client and it worked well. I've just fired it up to see if it still works. It would seem IAX is no longer supported on the new platform at TC, so can't give an up to date assessment now.
A DID isn't an extension
That's why I am of the opinion the VoIP industry should stop calling them a DID. DID is a programmed process that tells the P(A)BX what to do with public/geographic numbers when they are received. Just because someone ports a number from say Telstra to a VSP doesn't change the type of number is, it is still a geographic number in the ACMA numbering scheme.
after i starting using CSipSimple, Cloud Softphone no longer has sound when calling out, however calls coming in (via DID) have sound...
calls out on CSipSimple have sound.
i'm not running both apps at once
i've uninstalled Cloud Softphone and installed it again, however the outbound calls still dont have sound...
anyone have any ideas?
after i starting using CSipSimple, Cloud Softphone no longer has sound when calling out, however calls coming in (via DID) have sound...
calls out on CSipSimple have sound.
i'm not running both apps at once
Sorry I have no idea how to fix this however; I just thought I would say that I have this same combo working on my 3rd gen Moto G running Marshmallow and there is no issue with either app.
I've been using CSiSimple for years on various accounts (and various handsets) but have only recently installed Cloud Softphone, which is a great app but a pain if you have multiple accounts.
having issue registering my 3 extensions via CSipSimple..... sometimes they register, other times they dont, i'm connecting to sip.telecube.com.au
to be honest i'm considering moving now, telecube can't coming across as very reliable
telecube can't coming across as very reliable
They have been great. They are just working through some problems right now. I think they will be great again.
+1
+1 ;-)
Bear with us please .. things have stabilised and we're just ironing out a few bugs.
Zoiper as an IAX client
It would seem IAX is no longer supported
I have same/similar config and yes it doesn't work at the moment. TC support say they don't have an ETA for fixing IAX registrations yet. No doubt they will get around to this when they get on top of the other issues. No doubt they have to prioritise what they work on at the moment.
I have found IAX seems to survive bad NAT implementations better than SIP so in my case is used for backup only and not desperate for a quick fix � would like it to work eventually.
If you want outbound caller id to be a did you need to manage that in the extension screen. A DID isn't an extension
I'm well aware of the difference between an extension and a DID. You may like to clarify the telecube settings page so the difference is clear.
TC support say they don't have an ETA for fixing IAX registrations yet.
With OpenSIPS proxy it will never be fixed because of the fact that OpenSIPS is a pure SIP proxy and doesn't support IAX. Ofcourse John can introduce an IAX only Asterisk server so people can register to it directly. John's decision to deploy OpenSIPS tells me his Asterisk server resources have hit the upper limit and wouldn't scale up any more.
Now that he has his shiny new SIP proxy, I was wondering whether we will see multiple registrations for the same extension.
That's why I am of the opinion the VoIP industry should stop calling them a DID. D
are you serious? The issue isnt anything to do with terminology, it's that the Telecube site isnt clear what all these options are, and settings were changed without informing us of the changes. Nor does it have anything to do with your crusade to change DID terminology with what works well across the world.
It had been working for months, and then with all the changes in the last few weeks, many things were modified, one of them (not user changes) was this incoming DID setting. As you can tell with the number of people asking about this, it's widespread.
I'm happy to stick around with Telecube, but please dont make out it's my problem (John M), when it was a change on the programming side, or user confusion over terminology (waiting for NBN).
but please dont make out it's my problem (John M), when it was a change on the programming side
Actually there hasn't been any programming change in regard to the DID as Caller ID setting, the only issue is that with the forced move to the new platform that feature wasn't working for approximately 2 weeks and it's my expectation that people set it thinking it was something else and when nothing happened they just left it.
Then once I restored the feature, those who had set it and forgotten started getting the DID coming through as caller id and couldn't understand why.
Edit: I should add though that I can see how it can be confusing and will add information on the screen to explain the purpose of the option.
Edit: I should add though that I can see how it can be confusing and will add information on the screen to explain the purpose of the option.
Currently is says DID as Caller ID. Maybe a change to DID as inbound Caller ID all calls.
many things were modified, one of them (not user changes) was this incoming DID setting.
Fortunately it hasn't changed for me and if it does I will no longer use it as I use CID to monitor calls before answering.
once I restored the feature, those who had set it and forgotten started getting the DID coming through as caller id and couldn't understand why.
This is exactly what happened in my case.
I should add though that I can see how it can be confusing and will add information on the screen to explain the purpose of the option.
Good idea. It will probably save you answering a lot of support tickets.
/forum-replies.cfm?t=2531065&p=72#r1426
Thank you, now the caller number is displayed when calling in
Can anyone advise if Caller ID authorisations are working again? I don't get the authorisation call as described in the portal.
Hi John, I have been having some difficulties regarding incoming calls for sometime now (ever since the outage started.) Basically, with all my incoming calls, they would automatically cut itself off after exactly 60 minutes.
I just wanted to thank John from TC for the fixing the problem for me. The service provided is absolutely amazing, and I am so grateful to him for the time and effort he has put into rectifying the problems.
I'm a very happy customer! Thank you so much!
I'm a very happy customer! Thank you so much!
+1
Thanks John, this also fixed my problem of calls being dropped at 60 mins duration,
Yep I found a config issue on our side, it should be resolved now. Apologies
Can anyone advise if Caller ID authorisations are working again? I don't get the authorisation call as described in the portal.
Apologies .. caller id authorisation is working now.
Trying to register FreePBX here on sip.telecube.net.au
Throwing a 403 error on your server, John � but doesn't tell me why.
[2016-06-20 13:49:35] WARNING[13804] res_pjsip_outbound_registration.c: Fatal response '403' received from 'sip:sip.telecube.net.au:5060' on registration attempt to 'sip:<ext>@sip.telecube.net.au:5060', stopping outbound registration
Trying to register FreePBX here on sip.telecube.net.au
Throwing a 403 error on your server, John � but doesn't tell me why.
Did it work previously?
Is it a new install?
Did you try sip.telecube.com.au?
Did you try sip.telecube.com.au?
I'd been previously trying to register to that endpoint as well; with no success.
Is it a new install?
Reasonably; yeah. I've not done something, haven't I? It's something stupid.
Throwing a 403 error
Make sure you have set fromuser= and username=
Also try one of the hostnames below, they are mapped directly to registration servers and not through the proxies.
sip1.nsw.telecube.com.au
sip2
sip1.vic.telecube.com.au
Actually .. only use the static hostnames for registration .. not for IP Auth
I've not done something
The wiki info should work for registration....
General Settings
Trunk Name: Telecube
Outbound Caller ID: <extension ID>
PJSIP Settings
Username: <extension ID>
Secret: <password>
SIP Server: sip.telecube.com.au
Contact User: <extension ID>
Context: from-pstn
A from user field may also have to be set to <extension ID>
Make sure you have set fromuser= and username=
Set all. Same error, just the sip1.nsw address now.
Also do not use from user if you are wanting IP auth with CLID pass through. If you do you your CLID will not be presented (technically it will be your extension user ID but this will not be passed out of telecube.)
Also do not use from user if you are wanting IP auth with CLID passthrough.
I'm using from-pstn. :)
I'm using from-pstn. :)
I'm not talking about the context. I mean the fromuser setting which translates into 12345689@sip.telecube.com.au on all the sip traffic if you have the fromuser setting set.
Same error
Your error snippet shows pjsip.
On a fresh install creating a pjsip trunk.
General Tab...
Trunk Name: Telecube
Outbound CallerID: TC_Extension
PJSIP Settings Tab...
General Tab...
Username: TC_Extension
Secret: TC_Extension_Password
SIP Server: sip.telecube.com.au
Advanced Tab...
Permanent Auth Rejection: Deselected
Expiration: 180
Contact User: TC_Extension
From User: TC_Extension
Submit and Reload
Yay... DID's are now ringing.
Yay... DID's are now ringing.
Yes the DIDs affected by the outage on the Optus link are restored now, we're just checking some last details and I'll send out a status update.
I am still having calls drop out after 15 minutes ..... any clues please.
I am still having calls drop out after 15 minutes ..... any clues please.
Did you email support with your details so I can monitor a call?
No I wasn't sure if it was your problem or my end. I will submit ticket now.
No I wasn't sure if it was your problem or my end. I will submit ticket now.
Yes please, even if it's not on our side I might still be able to see something here that could give a clue.
sip2.nsw.telecube.com.au is NOT working. Handset registers OK, but portal displays offline. Changing it to sip1 has registrations on both handset and portal...
sip2.nsw.telecube.com.au is NOT working. Handset registers OK, but portal displays offline. Changing it to sip1 has registrations on both handset and portal...
Can you switch back to sip2.nsw again please and let me know if it is showing the correct status in the portal now?
sip2.nsw again please and let me know if it is showing the correct status in the portal now?
They do here.
Still offline in portal. Note, customer site was experiencing no DID to call queue and no calls to local extensions. So will keep them on sip1
Hmmm, I have one last remaining extension on sip2.nsw and is now showing online in portal. This wasn't the case when initially asked (and yes after a browser refresh)
This wasn't the case when initially asked (and yes after a browser refresh)
I found something that may have been causing it and think I fixed it. If you could test and report back I'd appreciate it.
BTW, how long before MOH is restored? Is there any way to not have the default?
BTW, how long before MOH is restored? Is there any way to not have the default?
Working on it now .. hopefully not too much longer.
Are the .nsw servers actually in Sydney as I'm still seeing 25ms pings which is the same as for the main servers.
Prior to all the recent issues I was getting 11-12ms on the .com.au which I believe was in Sydney
Not really ticket-worthy so I'll ask here
I have some extensions registered on various mobile phone apps around our business. It's a pain to get hold of everyone when I need/want to change the registration server.
Would there be any negative side to creating a CNAME record for our company domain name � eg. voip.mycompany.com with a low TTL and point it to the Telecube server of choice? Works in my head, unless there's some kind of host headers thing in the SIP protocol
Edit: Would also save me a lot of time updating 20 odd phones too
Are the .nsw servers actually in Sydney as I'm still seeing 25ms pings which is the same as for the main servers.
They are .. could be that routing from your connection is through Melbourne though, if you send a trace route to support and ask we can have a look
Would there be any negative side to creating a CNAME record for our company domain name
It should be fine if you point it to one of the static hostnames, sipN.(nsw|vic). etc but wouldn't work if you point it to one of the hostnames currently running through the proxies.
Can't call Germany....returning busy signal since yesterday.
Can't call Germany....returning busy signal since yesterday.
We've an outage at the moment for international calls .. please subscribe to the alerts for updates.
Were there intermittent DID incoming issues this afternoon? Looking at the CDR some of our incoming calls dropped at 2 sec and some calls came in through the PSTN failover line and then cut out. I can also see one call with an 8 digit caller id number; used to be 10 digits.
@keychange Did you find a solution to your 15 minute call cut out issue? I have exactly the same problem using an Aastra handset......
Is anyone getting horrendous battery usage from Cloud SoftPhone on Android?
I have been using it for the past couple of months without issue. In the last few days it has been really bad though. It has used 18% of my battery in 2.5 hours.
No config changes or anything. Push notification in use, etc.
"We are sorry, international calls are currently disabled on your account"
Anyone anyideas?
Edit, just read above post.
I am planning to hook up a small business I know to VoIP in a month or two, including porting their current number over. They will have a large number of incoming calls and a small number of outbound calls since they use SMS alerts instead of calling clients. I am wondering if this is ok since John posted this in another thread: whrl.pl/ReEj1F
Also wondering if the 'troubles' are well and truly over? I still see minor issues every now and then.
Edit, just read above post.
If you mean the message from John 24 hours ago with a link that says no problems?
Yes I'm getting the same message as you.
"We are sorry, international calls are currently disabled on your account"
Anyone anyideas?
Edit, just read above post.
In case you missed the email...
International calls are restored now.
�
The fault turned out to be related to a distributed database configuration problem and unfortunately you will need to set the international calling preferences in the portal again.
�
Apologies for the inconvenience.
I think the status page should maintain a 7 day rolling record of issue/resolution.
They will have a large number of incoming calls and a small number of outbound calls since they use SMS alerts instead of calling clients. I am wondering if this is ok since John posted this in another thread: whrl.pl/ReEj1F
It's against the FUP, we may charge for inbound calls
I think the status page should maintain a 7 day rolling record of issue/resolution.
Yep I'll include resolved events in a section below on the main page
we may charge for inbound calls
Did you just land from the US ? :)
What would you consider a healthy ratio?
What would you consider a healthy ratio?
It will depend on the volumes, the main reason for the policy is to stop calling card type services using our platform.
Ultimately if it's a profitable account I'll probably let it slide.
main reason for the policy is to stop calling card type services using our platform.
Thanks John. This is a small medical practice so call volumes are not very high; may be around 30 a day inbound and 0-5 a day outbound.
small medical practice
Do they have internet. John does internet.
Have you seen this... http://www.medicalchannel.com.au/
Value add, upsell, blah blah blah :-)
Also wondering if the 'troubles' are well and truly over?
There's still a couple of areas related to database distribution that make us vulnerable to a specific series of events but I should have them tidied up over the weekend.
If people start registering to the static hostnames; sipN(nsw|vic).telecube.com.au that is essentially the original way we have been operating up until the recent problems and we'll balance load by having people register to different hostnames.
We're also providing a reference in the portal to the current percentage used of max capacity that a server can handle so people can select the lightest loaded hostname to use.
We're also providing a reference in the portal to the current percentage used of max capacity that a server can handle
Yes, just discovered this a few days ago.... nice idea! Good to have the proper sipN(nsw|vic).telecube.com.au names provided in the portal as well. That should make things a lot clearer for people.
There's still a couple of areas
Are international calls from IP-auth connections allowed, yet? I've turned it on in the portal but still no joy. Not a show-stopper, just wanting to know where it's at.
Has IP-auth been integrated into the new platform?
Hi anyone else have an outage on NBN, I'm in Brunswick??
What email?
And how do you set the international calling preferences in the portal again?
And how do you set the international calling preferences in the portal again?
If you go to the preferences section there's an option there to enable international calls.
Hi anyone else have an outage on NBN, I'm in Brunswick??
We've had reports of ADSL/NBN services going down, I've no confirmation from upstream at this stage but we are investigating.
Please subscribe to the status alerts for updates www.telecube.io
We're also providing a reference in the portal to the current percentage used of max capacity that a server can handle so people can select the lightest loaded hostname to use.
Anyway you can display/highlight the current hostname that a device is using?
Anyway you can display/highlight the current hostname that a device is using?
Yep, where would you like it displayed?
works now thanks John.
We've had reports of ADSL/NBN services going down, I've no confirmation from upstream at this stage but we are investigating.
Please subscribe to the status alerts for updates www.telecube.io
Hi John. I am subscribed but haven't received anything about an outage.
Hi John. I am subscribed but haven't received anything about an outage.
I sent an alert out at 21:59 tonight .. did you not get it?
Do they have internet. John does internet.
They are under contract......
Have you seen this...
No but interesting.........targeted advertising, literally!
If people start registering to the static hostnames; sipN(nsw|vic).telecube.com.au that is essentially the original way we have been operating up until the recent problems
John I am a bit confused here........don't you want all SIP signalling handled by OpenSIPS?
so people can select the lightest loaded hostname to use.
I am not so sure about this; normally businesses would like to set it once and forget it. Isn't there a way for you to handle server load in the background?
John I am a bit confused here........don't you want all SIP signalling handled by OpenSIPS?
Call invites yes but I want registrations direct to the servers, different extensions can register to different servers unless they are part of a BLF or Call Park/Pickup group.
IP based auth will send calls to sip.telecube.com.au which will be load balanced Opensips servers
I am not so sure about this; normally businesses would like to set it once and forget it. Isn't there a way for you to handle server load in the background?
They will only need to set it once, I'll keep adding hostnames and hiding them from the portal once they reach a certain load.
I'll keep adding hostnames and hiding them from the portal once they reach a certain load.
Aha.......good man :)
I sent an alert out at 21:59 tonight .. did you not get it?
It came through OK for me John. And I've had no problems with my ADSL � just checked the router and the connection has been up since my last manual reboot 5 days ago.
Is there still an issue with time based routing for 1300 numbers?
Getting a message that international calls on our account is currently disabled
Can you please advise if this is a known fault? Or fix the issue, all calls are enabled on all the extensions
I tried barring international calls on an extension, however it doesn't stick, if i go back into the extension settings the international calls are re-enabled by default
Can you please advise if this is a known fault? Or fix the issue
You have to log into your account & enable it again.
/forum-replies.cfm?t=2531065&p=78#r1541
And I've had no problems with my ADSL
Neither have we. I saw the outage notice but our connection was ticking along just fine.
For some reason, when I was with iiNet, my Asus DSL-AC68U used to report lots of issues, loss of connection, etc. whereas with Telecube, the only thing appearing in the log is the NTP updates every 12 hours. Very stable connection!
You have to log into your account & enable it again.
I've tried, however I can't load the preferences page
I've tried 3 different browsers and 2 different connections, however it sits on the "loading" animation
edit: although support are telling me there's no issues and to clear my cache
I've tried, however I can't load the preferences page
I've tried 3 different browsers and 2 different connections, however it sits on the "loading" animation
edit: although support are telling me there's no issues and to clear my cache
I had exactly same issue, with Safari on Mac
Tried a different browser probably Firefox or Chrome ( i dont remember) and its fine. I had never used that browser on Telecube before.
I've tried, however I can't load the preferences page
What browser are you seeing this problem in please?
Can you buy a NZ DID through Telecube?
Can you buy a NZ DID through Telecube?
Yes, please email support and ask and someone will help you.
What browser are you seeing this problem in please?
All safari (mac and iPhone)
Worked last i checked a few weeks ago
All safari (mac and iPhone)
Ok, I've found the problem .. should have it sorted later tonight.
Thank you
OK, I've fixed it now .. sorry about that. Javascript coding bug that affected Safari.
It's working again, thanks John
Another minor issue you may want to investigate, not sure if this is by design
This is the way call history is formatted and displayed for international calls in the extensions call history under the "details" column
Jun 03 17:17 0:51 98823333 {"destination":null,"useragent":"CM5K (706070)","peerip":"103.193.16
Just wondering if selecting call barring options will be working again any time soon.
Thanks for all the hard work and also glad to report that my customer is very happy once again. :)
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