whirlpool

Should I be worried yet?

Apparently not.
/forum-replies.cfm?t=2522665&p=61#r1213

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I have not received an email about new account details but apparently that is to be expected since I transferred on 15 June

No. It's not being done in chronological order.
I transferred an account on the 20th, 2 weeks after the other 2 accounts were done and I only have details for later one.

MNF will keep extending the decommission date until all lines are activated, then give us few days setup, but we need to SHOUT that we want 14 Days and at the very least a weekend to help people we know.

EDIT: Anyone had success with the android sms app, 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf)? With new account?

tried my sip details again today.
Voip works perfectly.
Inbound and outbound calls check.
Thank you MNF

tried my sip details again today

I have received all my SIP details. Some extensions will register, most won't. My DID hasn't turned up.

tried my sip details again today.
Voip works perfectly.

All lines?
Only 2 out of 5 lines reg for me.

EDIT: Anyone had success with the android sms app, 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf)? With new account?

Yes � it works. Only 2 problems with the app:
1. It doesn't format numbers correctly (despite the tick box on the setting screen) so you have to manually delete spaces etc.
2. It doesn't record sent messages to your native SMS app (although the PT SMS app didn't do this either).

Yes, the app 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf) works.

I think the format has to be
04xxxxxxxx
or
+614xxxxxxxx

When will the balances move over from Pennytel?

All of the numbers give me a headache, s it possible to delete some lines?

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max writes...

When will the balances move over from Pennytel?

Corey has suggested that balances will not be moved over until the end of the individual user's billing period (some time in July) but that we have a "grace" period so that we can make calls with a $0 balance until our balances are transferred across. Any calls made during this grace period will push our balance into negative figures and this will presumably be automatically reconciled when our existing balances are transferred.

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My PT DID doesn't seem to be able to receive calls as of today; I receive an automated message that states "Your call could not be completed at this time" whenever I try to ring my PT DID. However, I seem to be able to call out using my PT account without any problems.

Unfortunately, my new Mynetfone account doesn't seem to be quite ready and my attempts to register the new MNF details in my ATA have all failed. I'm confident I'm using all the correct details and an existing MNF account I have had for years as a backup registers without any problems.

Is anyone else in this situation where their PT DID has stopped working but their new MNF details are not yet registering? I realise that there's an hour or two until COB today and so my MNF service may suddenly register before the end of the day but I'm becoming a little concerned that my DID is decomissioned and my new MNF account isn't registering.

Yes, the app 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf) works.

It is not working for me. I get an unknown error. I entered my portal login username 888xxxxxxx and password. I sent a message to +6013xxxxxxx (Malaysia) and get the error. This app has been working perfectly for me for ages. I'm keen to get it working again.

EDIT: Anyone had success with the android sms app, 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf)? With new account?

Yes � it works

Just to make sure: did you enter your 888 portal username and portal password? It does not work for me. My Pennytel app, however, still works perfectly ("Send SMS via PennyTel"). This actually uses the same username but different password.

Hi There,

To all users please see the following.
All Mobiles should now of been migrated and you should have received new portal info.
Voip and DSL is still in progress and has been pushed back until the 5th of July this is due to us doing this in batches and you may find you will receive details over the weekend as we will be doing this daily until the 5th of July.
PSTN services are currently awaiting migration and will be completed by the 7th of July.

We appreciate your patience and do apologise for any inconvenience we may have caused some users however we are doing our best to facilitate everybody's needs and answer all queries raised. We will continue to endeavor to provide the best possible customer experience for users.

We appreciate your patience,
Kind Regards,

Corey and the MNF/PT Team

did the WAF (Wife Acceptance Factor) with call quality and a lot damn better than before. No delay or echo.
Very happy.
And love that you can grab some code add a html page to your website with the login details already there and then just click the bookmarked page to make a quick text message. No more getting logged out from the portal!!
Liiiiiike..
Here's a pic of me page..
http://i.imgur.com/a4cNOvX.png

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Is it possible that that instruction has not been ported?

None of that would have been ported. If MNF does not fix this annoying issue, you should be able to overcome the problem with a dial plan that attaches your local prefix to 8-digit numbers starting, in my case, with 9 or 6 in WA, other starting digits in other states.

local prefix to 8-digit numbers starting with 9 or 6

Surely that solution depends on the locality. Local numbers are not limited to starting with those two digits everywhere.

I checked Service Address

It might be worth saving it again as it may be a porting bug, and may be fixed by setting it in the portal.

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Surely that solution depends on the locality. Local numbers are not limited to starting with those two digits everywhere.

You are right. My apologies. The user could refer to this list and draw up a dial plan to suit possible starting digits for their state.

On a different subject, I just checked the call quality to Malaysia on a migrated extension and, as predicted, the quality has improved significantly and is now the same as what MNF users are used to. I assume this will apply to some other destinations as well. Gotta be happy with that.

Me too. But, not 100% sure I'm putting in right details lol

Will try again tomorrow.

Sorry...this was in reply to Glenn, zoiper not registering yet.

Why can't I get it to quote his post?

All seems to be working fine for me with the change over from Pennytel to MNF thank to all the post's here I have been able to set up and avoid any foreseen problems others have had. I have found that number overstamping works when you phone my mobile number but it does not show in the Fritzbox 7390 (dont know about other ata's). just shows the 098 number.
One other issue maybe an existing MNF user can help with is the auto top up....
When I hover over the triggered top up info it says it will top up when my account is minus -$135.00 very strange amount is it actually a different amount on existing MNF customers account and has just been set as this to allow us to use our accounts until our credit comes over from pennytel then it will change. Thanks for any help in advance I suppose I should not set up auto top etc until the credit comes over. All in all I have found the change from Pennytel to MNF easy and very happy with the call quality and the fact I kept my DID and existing call plan on Freedom and a UNTIMED account.....
Thanks MNF � Corey and Team

Have received all the emails saying I have been ported, yet I cannot get my Gigaset registered.

Keep getting registration at provider failed.

Any suggestions?
1. Wait a few more days
2. Fault could be with the counter intuitive Gigaset C530AIP
3. I could be entering the wrong info. So many different account numbers, usernames, phone numbers etc.

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Suggestions:

1. You should have received 2 emails from MNF, one with your portal details and one with your VOIP/SIP details.
2. Go to the MNF portal and check that your VoIP account is active. While you are there you could change your portal password if you wish.
3. Then log into your Gigaset, go to settings. There should be a telephony option. Input your MNF VOIP settings as sent to you in the 2nd MNF email. This username and password is different from your portal username and password.

Good description here (different company though)
http://www.callcentric.com/support/device/gigaset/a510

Also MNF recommend g.729 codec although I'm not sure which is the best.

It might be worth saving it again as it may be a porting bug, and may be fixed by setting it in the portal.

I already did before I posted here.

to overcome the problem with a dial plan

That's what I've been thinking of. Meanwhile I've live with the inconvenience of dialing the area code for a day or two. We don't make that many calls anyway. If MNF fixes the problem quickly, good. If not, dial plan.

All my MNF PT extensions will register this morning. Last night only two would register. Calling my DID stills rings my PT number, not a MNF PT number. My June PT invoice is available this morning. My funds remain in my PT account. All my PT extensions still register. So for me there has been some progress.

Meanwhile I've live with the inconvenience of dialing the area code

I setup a dialing plan in my ata to get around it.

<3:073>xxxxxxx

Add this to the front of your dial plan and you shouldn't have to dial the area code anymore as it will do it for you. Change the 3 to the number at the start of your local area, ie mine is 3 because I am in brisbane and all numbers in brisbane start with a 3 and when it sees a 3 at the start it changes that 3 into 073 and then leaves the rest of the number as I dialed it.

I set up my new MNF account in the PennyTelSMS.exe desktop program today.

It worked perfectly.

I use it to send sms via MNF, Exetel, Maxo and Global � I'll get through all those credits I still have, one day!

Got my 3 emails this morning

Trying these settings in my Gigaset:

Authentication name: 09xxxxx (these were from the SIP details emailed)
Authentication password: ��
Username: 09xxxxx
Display name: 098xxxx

General data for your service provider

Domain: sip70.mynetfone.com.au
Proxy server address: sip70.mynetfone.com.au
Proxy server port: 5060
Registration server: sip70.mynetfone.com.au
Registration server port: 5060
Registration refresh time: 180 sec

Can't seem to get a registration to work. Give it more time til 5th?

I was emailed my settings this morning. I can log into to mynetphone portal okay and it says that my service is active, however I can't get my Minitar MVA11A to register with the provider. I think I have put the settings in correctly. I can still get an active registration with Pennytel on the same device. Do I just need to be more patient?

Haklin writes...

Got my 3 emails this morning
Give it more time til 5th?

If you only got the emails this morning, I would give it a couple of days as your numbers may not be quite ready yet.

Your username should be 14 digits long. When entering the password into the Gigaset, type it in rather than copy and paste. Sometimes, the account will not show registered straightaway. If, after refreshing the page, it still does not register, then there is a problem. Try again tomorrow and the next day. I am sure it will come good.

My in-law has PT Freedom and will be ported to MNF shortly. He never uses a credit card. Auto-payment by bank direct debit is only for MNF naked DSL customers. What is his best option for auto-payment?

Sorry for posting here. Should have called MNF account, but closed for weekend.

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What is his best option for auto-payment?

scheduled BPay?

MNF website says BPay payments may be made as an alternative to using credit cards. The MyNetFone account is still pre-paid, the minimum pre-pay amount is $10. Payments typically take 3 business days to appear in your MyNetFone account.

so if Freedom is $5 a month IIRC, you'd have to schedule it every 2 months.

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2. It doesn't record sent messages to your native SMS app (although the PT SMS app didn't do this either).

False, the PT sms app does save to native sms app.

Format must be 04xxxxxxxx NOT +614xxxxxxxx
- So the hell to send to international? Will just removing the plus work? So 614xxxxxxxx

I really hope n_a_t will update the PT SMS app

EDIT: Success the number format MUST NOT have the plus symbol '+' 614xxxxxxxx worked! +61xxxxxxxx does not.

False, the PT sms app does save to native sms app.

yes I agree with LibT my PT sms app has always saved the outgoing messages in the native sms which is so convenient
and makes it easy to make sense of conversations when you have both sides of the sms's.

I don't know who amended the MNF to work for PT but if anyone does it would be good if they
could contact them and see if they could somehow change the PT app to use on MNF.

Try again tomorrow and the next day. I am sure it will come good.

It's on! Good work so far MNF � I've just deposited $10 through Bpay.

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This is interesting.

Called MFN today as transfer from PT was still in limbo from PT Freedom Voip to MFN PT Freedom Plan. Received confirmation the transfer had been completed in emails on 28/6 but my Did would not register on my old 612XXXXXXXX No.

Was advised the transfer was still under way and would be complete by 05/07. Was asked would I like the Config settings re-sent to my email?

Received Config details and completely different with now an 09XXXXXXXXXXXX No. and different Password.

Using a Cisco 112 ATA with two lines. Changed the config on line 2 to the new 09XXXXXXXXXXXX and Password. Registered straight away.

Tested it out by calling my mobile and New York Weather Hotline 0011 1 866 560 7669 (Recorded Message) both appeared to work.

Line 1 still has my old PT config details and also works.

Confirm G711U codec (preferred) codec works on MFN. CLI Over-stamping (my Mobile No) also works � so am not fussed about which No. works.

Calls to my mobile and the New York Weather Hot Line are both showing in my MFN call details.

Balance was previously -$5.00 now showing as -$5.01. Not too concerned about this as aware PT balance transfer should take place in August.

I have been happy with my transfer from Pennytel to MNF so far and all seems fine except
for one issue..
My old Untimed account that had a DID as the account number has transferred over onto the new MNF Untimed account and the DID has ported over without issue and works.
The only gripe I would have is that it was Listed in the Phone book previously and displayed as listed in the pennytel portal but now it shows in the MNF portal as unlisted and it states that it would $30 to have listed..
Surely It is already listed shouldn't it stay that way without any additional cost to pay to MNF.
Maybe Corey can look at this and give guidance as to how this can be resolved...
If the phone number is already listed and it has only changed provider shouldn't it be kept as listed...
I am sure I am not the only one that would like to keep the number in the white pages with the onset of NBN
and no need for the PSTN anymore. Isn't that why had a DID so we can be contacted.

If the phone number is already listed and it has only changed provider shouldn't it be kept as listed...

A DID that used to be with Pennytel was later ported to MNF, then to Telecube and is currently with Siptalk, has remained listed the whole time. Another DID I no longer have is still listed under my name as well.

Corey@MNF writes... Fri 1st July

I no longer have

I can top this � I have one (MNF -Symbio) listed that I never had i.e. I have never had a MNF DID.
Got no idea how this happened and have requested they remove the listing.

My three PT voip accounts have all come across and working well. I have not received any emails regarding the three Pennysim's that we have apart from the first one asking if I wanted to bring them to MNF. Has anyone else received any info on a new portal for Pennysim's?

MNF confirmed that credit will be transferred to the new MNF accounts.

Do we know when that will happen?

I assume it will happen when they close the PT accounts and check the final balance there. But was there any date given for that final cutoff?

And as others have already bemoaned, the MNF version of the PT Free Access Untimed plan will only be untimed for national landline calls, as international calls will use MNF timed rates.

Will really miss the PT Address Book particularly for sending SMS from the portal.

gibbo68 writes...

Has anyone else received any info on a new portal for ~~Pennysim's?~~ PennySIMs

Yep. A whole new portal with yet again another user-name. My 3 SIMs are listed. "View Calls" doesn't work yet and the credit balance is showing as zero.

I notice "Outgoing Calls:" is now showing as "enabled", where it wasn't at first. Rather worrying is that "Premium International Calls:" is showing as "enabled". There's no explanation as to what is meant by this type of call and there's no provision for disabling it.

gibbo68 writes...

I have not received any emails regarding the three Pennysim's

All Mobiles should now of been migrated and you should have received new portal info

Received this 3 emails about transfer to MNF.
What a set of long numbers and passwords!!
You can not change the main log in password which is 12 positions long. How can you remember it ??? Security questions. Why I need to remember them?
You have new VOIP ? which is 13 digits long !!! With PennyTel
we have had only 10 digits (was also long).
Where is my money from PennyTel ? No any explanation.
International calls to my country are in 5c/min more and are
in minutes intervals, with PT we had in seconds.
Ok! Will use this service for local and national calls only.

These are my settings & still work!

/forum-replies.cfm?t=2522665&p=61#r1207

I think your user name needs to be the pennytel account number

The password needs to be the new mynetfone password

Haklin writes...

Trying these settings in my Gigaset:

hobbbs writes...

These are my settings & still work!

/forum-replies.cfm?t=2522665&p=61#r1207

I tried this (number = mnf 14 digit, user = old pt account) and I cannot register.

Then I tried using the 14 digit MyNetFone Number (09XXXXXXXXXXXX) on my Gigaset for number, username and display and it got registered.

SMS via MNF Android App working perfectly also.
All good over this way. Very happy with new service

Should I be concerned that my PT balance was $7.58 and my MNF is $0?

I thought balances were being transferred as well?

Splitting Heads writes...

I thought balances were being transferred as well?

Balances will be transferred in August I believe, so you'll have to add some money to your MyNetfone account now if you want to use it.

I've just set it up on my Billion 7800VNOX, used new Mynetfone number as Account Name and Username. Left Authentication ID field blank. Password from mynetfone "service confirmation" email. Resgistered and outbound calls including CLI overstamping now working.

Goodbye PT & thanks, I've been with you guys since Astratel folded in 2007.

decaying organic matter writes...

Goodbye PT & thanks, I've been with you guys since Astratel folded in 2007.

Same. LOL � almost like losing one of the family *sob*

How do I change my codec preferences in the MNF Portal?

decaying organic matter writes...

Goodbye PT & thanks, I've been with you guys since Astratel folded in 2007.

I went from AstraTel to sipme (both dead) to PennyTel to MyNetFone and beyond. My three PT accounts have now been migrated to MNF, apart from my credit and my free DID.

decaying organic matter writes...

add some money to your MyNetfone account now if you want to use it.

WRONG � accounts can be used at/below $0
There is a grace period allowing accounts to go negative

Thanks Corey@MNF,
i updated the previous post, 1 is working and the other looks like i will have to wait it out... thanks for replying ... :-)

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Now i understand what the 4 VOIP instances bit is.... i have 2 instances of MNF VOIP number I chose 2 when i migrated but didnt really understand what that meant. Now that I do understand (not like PT, many uses of the same account details) i would like to expand that to the offered max of 4. Corey@MNF can i whim this request to you?? or try the very busy MNF customer service centre (been on hold for 1+ hour now).....
EDIT :: now been told to wait till the end of the migration and it may now cost $$ hmmmmm

Marky Boy.. writes...

it may now cost $$ hmmmmm

$9.95 + $10 of call credits I imagine . I recall this was stated by a mnf rep awhile back. If you aren't expecting incoming calls you can set up 2 or more devices to register to the same account and make outgoing calls from any of the registering devices. I have asterisk and a gigaset both registering to one of the new mnf numbers (sip70.) and I just tried calling out from the gigaset and it worked correctly . The mnf server sends an unauthorised response to the invite so the device you are using send another invite with authentication details and the call proceeds normally.

If you aren't expecting incoming calls

Pretty sure you don't need to register at all. I only register for when it has a DID and therefore needs inbound location.

Marky Boy.. writes...

i would like to expand that to the offered max of 4.

Good luck with that! Adding extensions does not come cheap with MNF, so you should have grabbed the maximum number allowed while they were being offered.

Marky Boy.. writes...

i would like to expand that to the offered max of 4.

I'd like 2 more sip lines myself please. :)

How about it MNF?

Using the "Follow Me" service is a pain!

So I've noticed overstamping of CID doesn't work when calling MNF from MNF. Is this correct?

The earliest email I can find related to my Pennytel account no. 888063xx (number no longer active) is dated 1 Aug 2005.

Just found mine, 'Congratulations and Welcome to the Pennytel network!' from Monday July 17 2006, same account just ported over to MNF yesterday.

" ....anyone using a Fritzbox and been able to connect / make calls?"

Setup my Fritzbox yesterday � but no luck. Check again today and all working � so must take a day or so for the system to activate.

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So now I have MNF and trying to get it all working. Voip hadset is registering and I can call but...

How do you setup defaul area code in the MNF portal? ALSO WORKING AS EXPECTED

If I call a local number or AU mobile � the number is prefixed with 001122 (Gambia). Is this a MNF thing � or has the account been hacked? FIXED � it was a config in the Fritz I missed when adding the new VOIP Number. All calls woring as expected

How can I check the renewal date for my DIDs numbers? I want to cancel some number before the renewal.

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Adding extensions does not come cheap with MNF, so you should have grabbed the maximum number allowed while they were being offered.

To be fair, that is a little harsh considering the offer was not highlighted in any of the emails, nor explained in the migration portal. Just look back through the thread to see the confusion people have experienced with some members overlooking that parameter whilst filling out their details. Others like Marky Boy understood that to mean to enter the total of SIP accounts they currently have.

If it wasn't for this thread and people like yourself explaining the feature/offer, I could have misinterpreted that to mean that if I chose 4 SIP lines, I would be charged additional setup fees per SIP line.

There was no info contained in any of the emails to advise customers that those that used a single PT registration across multiple devices would need to select up to 4 SIP lines (at no extra cost) during the migration process in order to maintain similar functionality as with PT. In other words it's a work-around implemented by MNF.

What hope is there for those non-Whirlpoolers who haven't been reading this thread, instead relying on the info contained within the emails they received.

I think this is something MNF should communicate to all ex PT customers and give them an opportunity to amend their newly created accounts with fear of additional charges.

[Edit] Just to be clear, ozimarco, I wasn't having a go at you. I was just highlighting the fact that what has been communicated by MNF via email compared to this thread � there exists a discrepancy in information provided for each customer to make an informed decision.

Just to be clear, ozimarco, I wasn't having a go at you.

No, it's OK, I was being a bit harsh and I totally agree with what you wrote above.

Now, let's see whether MNF is going to respond to what you have just written. I think I know the answer to that question but I'll keep it to myself for once as it is probably not helpful.

Now, let's see whether MNF is going to respond to what you have just written.

I think it would be in MNF's best interest to provide a 'Honeymoon Period' to cater for those wanting to up their SIP line count. Probably easier to deal with than with an influx of TIO complaints.

I (maybe) have four PT sip lines, using a C470IP, that is what I applied for.

Previously ringing my DID, whilst there was a concurrent call on the PT account, would result in another extension ringing. Now I receive a voice message stating 'unavailable'.

Should this be the case or is it the case that I have only one sip line?

I (maybe) have four PT sip lines, using a C470IP, that is what I applied for.

If you applied for four SIP lines, you should have received four 09xxxxxxxxxxxx numbers, each with their own password.

Corey, can you have the team have a look at this, please.

Any word from Corey on prefix dialling problem with some accounts? The only reason I hold off with dial plan on my modem is that I try to avoid prefixing all my local numbers on my mobile, in case I use softfone to call from my mobile.

What hope is there for those non-Whirlpoolers who haven't been reading this thread, instead relying on the info contained within the emails they received.

My Pennytel number seems to have a foot with both companies. My Pennytel account number 612819xxxxx can still dial out through my Pennytel / Elastix trunk but no one can call in because the number seems to have been partially ported to MNF. I have the email from MNF informing me of my "My Account Userename 612819xxxxx" and "My Account Password: xxxxxxxxxxxx.

So I logged in but can anybody tell me where I find my SIP information to set up my Elastix trunk. When I log in to my MNF account I see my MNF number 100000xxxxxx and a BYO number and a MAC number and a serial number but where is the SIP number and settings and password etc to be found.

Called their help line this afternoon and held on for over 30 minutes but had to quit for other duties.

So lots of angry callers calling on my mobile to tell me my Sydney number (612819xxxxx) number goes nowhere.

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So I logged in but can anybody tell me where I find my SIP information to set up my Elastix trunk.

The SIP login information comes in a separate email. It starts with Device Setup is Complete in big bold lettering. Actually, you get a separate email for every extension applied for. I got 12 such emails. In my case, all the extension SIP details, portal login info and Critical Information Summary emails were all sent at the same time. You seem to have only received the portal login info so I don't know what went wrong there.

If you applied for four SIP lines, you should have received four 09xxxxxxxxxxxx numbers, each with their own password

Well I for one have not received any confirmation for the four 09xxxxxxxxxxxx applied for at sign up.

This is what have received to date.

26/05 � From Pennytel

Dear customer,

This communication is regarding your PennyTel account number ending with *******xx76.

Current PennyTel infrastructure is coming to end of life and services will be transferred to new systems. Some services will continue under the PennyTel brand on new infrastructure, and others will be discontinued with the option to transfer to MyNetFone

28/6 From MNF � (one month later) � heading Service Confirmation

Your MyNetFone device setup is now complete

28/6 Service Adoption Email

Thank you for signing up to the MyNetFone PT Freedom

28/6 Customer Details

You have registered your details in our Online Shop, and have been assigned a username and password � you will be able to use them within a few days after purchasing a service plan or device.

30/6 PennyTel Transfer: Customer Update?

This is a courtesy email letting you know that your new account is still processing and will be up and running by 1 July 2016

02/07 Service Confirmation?

Your MyNetFone device setup is now complete

Account Details

MyNetFone Account Number: 1100000xxxxxx
Current Account Balance: $ -5.00

Consider myself lucky to be "in the loop" thanks to Whirlpool. Cant imagine what it is going to be like for non Whirlpool subscribers and for those unfortunate PT subscribers who haven't updated their email addresses.

When does the balance transfer from Pennytel to MyNetFone accounts? My Pennytel service is still working.

The Zapper writes...

When does the balance transfer

Sometime this month... in the meantime there is a moritorium where you are allowed to accumulate a negative balance until next month when you will be billed he actual balance.

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Ima Wag writes...

for those unfortunate PT subscribers who haven't updated their email addresses.

Even those who updated their email address during the migration process are having problems.

My stepson keeps getting emails relating to an old number he once had but he is not getting anything related to his current number. Corey was kind enough to send me a link so that my stepson could transfer his Freedom plan and PennySIM.

After getting confirmation that his transfer had been accepted, he went into the PT portal and updated his email address. He also wrote to support (ticket #1012239) and got confirmation from Kelly on June 21 that they had noted down his new email address.

Since then, he has not received anything so it looks like the new email address has not found its way into the software governing the sending out of setup emails.

I gave Corey my stepson's account number, correct email address and other information. He informed me that he couldn't send me the information via whim. That was not what I was asking. I am asking him if he would be kind enough to send my son's portal login and SIP login info for his current account to his correct email address (as advised by email to support).

Now that Corey has all the information he could possibly want or need, why can't they send the information? He could even send it to my email address, displayed in my profile, should he wish to do so and I could pass it on to my stepson, just as I passed on the link for the transfer.

Surely it can't be that hard! All this should be elementary customer service!

Feel the pain Oz... not agreeing or disagreeing... paras please!

sort of ontopic.
I customised the sms send page html to look a little friendlier.
:-)
http://i.imgur.com/F3AzDn7.jpg

paras please!

Sorry about that! Is that better? :)

I (maybe) have four PT sip lines, using a C470IP, that is what I applied for.

Previously ringing my DID, whilst there was a concurrent call on the PT account, would result in another extension ringing. Now I receive a voice message stating 'unavailable'.

Should this be the case or is it the case that I have only one sip line?

I have a Gigaset C610IP A which does 2 concurrent MNF calls on one sip line (login), so if yours did the same on PT, it should also work on ex PT MNF.

My MNF account has only one SIP login, and is not an ex-PT account. I haven't set up my ex PT MNF account on the gigaset yet to try concurrent calls (and I had no DIDs on PT) but I believe it has been discussed earlier in the thread and should work the same.

You should only need more sip lines for other pieces of hardware.

Found a bug in the portal. Follow Me does not recognise the 14-digit MNF numbers.

Thank you for fixing this, MNF!

Thank you for fixing this, MNF!

And thank you Mark for getting MNF to fix it. I will want to use Follow Me in this way when I get around to reconfiguring my MNF setup.

My PT to MNF transfer has gone well (touch wood) the only thing that concerns me is the billing side of things.

With my ADSL service $44.95 was charged to my credit card on 16/6/17 as per my credit card statement and pennytel portal history.

so to my knowledge i have prepaid my broadband up until 16/7/16 however in my MNF portal i have $-44.95 balance with next billing date 9/8/16.

i would understand having -44.95 balance if my "next billing date" was 16/8/16 as this balance would represent my next payment due so it this some kind of prorata error made in trying to align my account with MNF billing cycle ?

I would suggest people audit their own accounts and make sure everything is as it should!

Corey, I have PM'd you

Josh

When MNF transfers a DID from a PT account to a new MNF/PT account, do they attach the DID to a particular extension (presumably related to where it was in the PT account), or do you have to wait for the DID to turn up in the new account and add it to an extension yourself?

I observe that my 617xxxxxxxx Free Access Untimed account can still receive calls to my DID and so it is hardly surprising that I can't find my DID in my new MNF/PT account.

Mine shows up under � My Voice Service � Direct In-dial Numbers.

Since then, he has not received anything so it looks like the new email address has not found its way into the software governing the sending out of setup emails.

Not necessarily, My email address hasn't changed, yet despite numerous support tickets and emails, whims to Corey and being told over the phone, after looking up my account number, that the details would be emailed to me by COB 1/07/2016, I have had nothing.

So I think not receiving the new details is not unique to your case

In my case the old setup still works fine, so no real problem. If that ceases to be then we'll see if they can sort things out any quicker with the TIO fees mounting ;)

Mine shows up under � My Voice Service � Direct In-dial Numbers.

Do you mean it was just turned up there and you didn't have to click on the add DID button?

I had to add the DID to the extension I wanted. First I had to remove it from one before I could add

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despite numerous support tickets and emails, whims to Corey and being told over the phone, after looking up my account number, that the details would be emailed to me by COB 1/07/2016, I have had nothing.

Exactly the same with my situation. I had rung (777) 5 times so far. I am about to give up.

My email address hasn't changed
From every beginning my portal logon email is A (which cannot be changed via the portal) and my personal contact email is B. When i discovered my email address B has never received anything I rang them but just useless. Therefore I made the logon email as A to see if that helps ( It had not). Should I revert my contact email to B? Really frustrating.

the old setup still works fine, so no real problem. If that ceases to be then
Since my account has still more than $15 hopefully their old setup can continue to work fine for another 3 months. Going through any other process due to $15 is a waste of everyone's time.

it was just turned up there

Yes � put there by MNF.
They also put a entry in the White Pages.

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Corey was kind enough to send me a link so that my stepson could transfer his Freedom plan and PennySIM.
That was kind of him. I sent him all my details and have heard nothing

I am asking him if he would be kind enough to send my son's portal login and SIP login info for his current account to his correct email address (as advised by email to support).
Mine too please Corey ;)

lolo writes...

Should I revert my contact email to B?
I doubt it makes much difference at this stage. I'm sure MNF intend to transfer everyone, it's just seems to be a bigger task than they anticipated.

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If you applied for four SIP lines, you should have received four 09xxxxxxxxxxxx numbers, each with their own password.

Maybe my migration is still not complete, I have only received emails relating to my SIM accounts, except the initial email confirming my (eventual) voip migration to MNF. Additionally my C470IP is still reporting registering to my old PT sip credentials, although it is not receiving calls or able to make calls

EDIT looking at the new Portal only my two sim account are being displayed
EDIT2: voip outgoing seems to be working now, although no incoming to yje voip DID and new Portal does states credit as $0.00 and old PT Portal as $18.00.

Not a good start, seems to be a stuff up

When MNF transfers a DID from a PT account to a new MNF/PT account, do they attach the DID to a particular extension (presumably related to where it was in the PT account)

That is what happened in my case. The DID attached to my PT Freedom account is now attached to one line of my MNF Freedom account. I can, of course, get other extensions to ring as well by adding their 09 numbers to the Follow Me list.

Josh writes...

I had to add the DID to the extension I wanted.

Yes � put there by MNF.

That is what happened in my case.

Thank you very much wildbill, josh and ozimarco for answering my question. As of Saturday all my new extensions have been working, so hopefully my free DID will turn up in my new account sometime soon. I don't want to lose it.

The DID attached to my PT Freedom account is now attached to one line of my MNF Freedom account. I can, of course, get other extensions to ring as well by adding their 09 numbers to the Follow Me list
Is there a separate new Portal for voip. I have only received a new loging for my sim account, which displayed $0.00 credit, despite having $18.00 displayed in my old PT Portal

I just received am email (maybe do to a support request that was passed on from the MNF mobile support) with the voip SIP configuration.

Question: it states that Line Number 1 Voip number is 098.......
I supposedly have 4 sip lines, where are the other 3 extensions listed?

where are the other 3 extensions listed?

You will/should receive separate emails for each line/extension.

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I supposedly have 4 sip lines, where are the other 3 extensions listed?

If you applied for 4 lines, these should be listed in the portal. Login at www.mynetfone.com.au.

Click on My Voice Service. Your 4 lines should be listed there. Their names start with MNF-BYO-1 BY.

Click on an extension and you will see the details of that extension. The actual MNF number of the extension, starting with 09, is displayed at the bottom of the page.

The SIP passwords are not displayed. You need to refer to the email to find your password.

If you have 4 extensions, you should have received 4 separate emails, each with a 09 number and password.

If there is a DID attached to an extension, it will be displayed in the portal below the MNF number for that extension. You can also click on My Numbers and see your DID displayed there.

I supposedly have 4 sip lines, where are the other 3 extensions listed?

For a single voip account transfer I have received 6 emails....

1x Account *****XXXX Service Transfer Details � please review and confirm from comms@pennytel.com.au

1x Customer Detail from billing-no-reply@mynetfone.com.au

4x Service Confirmation from billing-no-reply@mynetfone.com.au

The Service Confirmation emails contained the voip details.

If you have 4 extensions, you should have received 4 separate emails, each with a 09 number and

Only one email concerning voip

additionally I cannot even log into the MNF portal. Any login/password I try is invalid .I can oly log into my old PT portal and an MNF portal that just lists my tow sim accounts

Rapidly coming near to "why bother with these people!" I have better thing to do with my time

Only one email concerning voip

Portal login details were in the Customer Detail email.

Portal login details were in the Customer Detail email.
yes, tried that. It only displays my sim accounts,

It only displays my sim accounts,

The sim accounts are in a different portal to the sip accounts they have a Pennytel logo while the sip have a myNetFone logo.
Sounds like you haven't received the sip portal details yet. They have a hdg Customer detail and list the Account Username and Account Password.

Sounds like you haven't received the sip portal details yet
Yes, that seems to be the case

I got my new MNF account and voip details on 28-Jun-16.

The voip accounts are not registering for me yet.

loudon writes...

The voip accounts are not registering for me yet.

That sounds a bit strange . I got mine yesterday and they registered straight away in all my devises. I used a gigaset an obi and an asterisk server so nothing very special.

My new MNF account (ported from PT) says "Up to 4 lines included depending on registration selection". What do I have to change in my MNF portal to initialise the up to 4 concurrent calls option. With PT I could take a second incoming call (or make a second outgoing call) on another extension on my Elastix system or just press line 2 on the phone. I find with my new MNF account a second call comes in but there is no audio.
Any suggestions thanks

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My new MNF account (ported from PT) says "Up to 4 lines included depending on registration selection".

Where does it say that? I do not recall seeing that.

What do I have to change in my MNF portal to initialise the up to 4 concurrent calls option.

Under My Voice Service in the portal, click on your main extension, which would usually be the one your DID is attached to. Click on Follow Me. Choose the options most appropriate for your situation and click Update. Now click Add Follow Me and add the 09 number of any other extension(s) you want to ring. I am not familiar with Elastix so my advice may not be correct for your situation.

I am still getting to grips myself with Follow Me but it is starting to make sense. The Pennytel setup was a lot easier of course because it allowed simultaneous registration.

My last post in the thread just to confirm bPay payment worked fine. Took 2 days. Maybe MNF will start an 'ex PT friends thread'!
GL all that are going through the migration.

That sounds a bit strange

You were right.

I went back in an double checked my username � and found that 000 should have been 0000!

All's good now!

Under My Voice Service in the portal

I'd like to do that, problem is I am unable to access the voip Portal

loudon writes...

All's good now!

Great to hear and so easy to do. I had trouble getting my gigaset to register until I found I had entered a slightly different username to authentication name . 14 digits for a username is asking for trouble.

Hi
Has anyone who has an exciting MNF account been able to get there new MNF/pennytel account merged with ther old account instead of maintaining two credit balances ?
Keep things simple?

grb writes...

If my PT Free Acccess service transferred over to MNF, am I able to swap to the PT Freedom plan?

No.

Switching over settings from PT to MNF now. Have 4 SIP lines, but just registered 1 for the moment (the one with the attached DID). Can call out no problem and the DID number comes up on my mobile phone, but when trying to call in to the same DID number (receive a call), the call just ends immediately after it has dialled.

Is this just a case of waiting another day or so for inbound calls to be able to be received, or do I need to adjust some other setting somewhere?

Using a Cisco SPA504G VOIP phone/handset.

I had bonus credit with Pennytel that hasn't carried over to MNF. Is this normal?

I wouldn't have bothered with the whole process of migrating over if I had of known it wouldn't be moved across, MNF's international rates are expensive compared to what PT's were.

I had bonus credit with Pennytel that hasn't carried over to MNF. Is this normal?

I wouldn't have bothered with the whole process of migrating over if I had a zero balance, MNF's international rates are expensive compared to what PT's were.

Don't know about bonus credits but it appears normal account credit from PT is being transferred to MNF next month.

My PT account has successfully transferred to MNF including my DID, but when I call the DID nothing happens.

Outbound calls are working through the Groundwire app.

I've added $20 credit (existing PT credit not yet transferred).

In the MNF website portal it shows my DID 028064XXXX as assigned to line 1.

Do I need to make any setting changes so that someone calling my DID makes the Groundwire app ring?

When I dial the DID from another phone, I hear it ring once then engaged tone. The app doesn't ring.

I had bonus credit with Pennytel that hasn't carried over to MNF. Is this normal?

How do you know that as noone's credit has yet been transferred?

I had bonus credit with Pennytel that hasn't carried over to MNF. Is this normal?

I wouldn't have bothered with the whole process of migrating over if I had of known it wouldn't be moved across, MNF's international rates are expensive compared to what PT's were.

As per previous post bonus credits will not be refunded nor transferred.
All other credits will be transferred and/or refunded.

whrl.pl/ReDx1m

My PT account has successfully transferred to MNF including my DID, but when I call the DID nothing happens.

Same for me and when I try calling out I get error 502.....

My other PT account without a DID attached to it works fine � so I have no idea what the problem is.....

Hi all,

I just tried to register the SIP which has the associated DID number. But when I tried to call it, I get the following message:
"We regret that all lines to the area you have dialed are busy. Please try again later."

Is this because it hasn't been ported across yet?

Thanks for any insights,
George

I have had no reply to a support request from 8 days ago

In contrast, I just submitted a support request to Telecube and two minutes later (I kid you not) I received an email stating that my request had been done.

Edit typo.

In contrast, I just submitted a support request to Telecube and two minutes later (I kid you not) I received an email stating that my request had been done.

OT for this thread but you're right, there is just no comparison. What is so hard about sending the information for the right account (number advised) to the right email address (as advised)?

I suppose this is the difference between some half-interested employees working for a company and an owner/operator running the business. They are as different as night and day.

OT for this thread but you're right, there is just no comparison. What is so hard about ...

I was talking to my brother today. He has PT accounts and didn't even know there was to be a migration. I urged him to contact PT and ask for a credit refund. He is an active MNF customer.

Will they be emailing out new SIP configuration settings ? I'm still using the old Pennytel ones

daylight saver writes...

I'm still using the old Pennytel ones

So am I because it still works whereas the new MNF ones don't. I been trying every day for a week to see if it will suddenly spring to life but it hasn't so I raised a support request just now.

edit: you haven't got the new sip details yet? That doesn't sound right...

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Are they switching stuff off soon? I seem to remember the 7th being a date at one stage, but I think things got delayed again since then.... The delays meant they sprung this on me right in the middle of a week long trip I'd already agreed to go on, so I'm a bit annoyed right now. Am I going to find a bunch of people unable to call anyone tomorrow morning? Tomorrow COB? Or has it been put back again?

I guess what I'm asking is: Should I do a rush job tonight, remotely, to configure things so they don't drop out? Or will I be able to just do it on the weekend when I'm relaxed and back in town?

Edit: Additional question: Can you change the SIP passwords?

Can someone advise the DTMF settings for MNF and the portal URL for the pennysim accounts. Thanks.

Stubri writes...

Can someone advise the DTMF settings for MNF

I use RFC-2833 for all my SIP accounts.

tin writes...

Are they switching stuff off soon?

Hope not � I'm still waiting for my MNF details. . .

bonus credit with Pennytel

It might depend on why it is bonus credit, but I had one account with the credit recorded as bonus credit. I don't know why it was recorded as bonus � as far as my records show it was a normal credit by BPay, but it became a bonus credit at one stage, I think maybe when there was a renewal of the portal. I had ignored that until recently, but when I saw the post here to say that bonus credits will disappear, I raised a support ticket with PT, and when there was no response within three days, I then telephoned PT accounts, and the credit was transferred to normal credit on the spot. I think it helps for them to have a written record of what you are asking for, even if they don't seem to respond unless you follow up on the phone.

If you can claim that the bonus credit should not be recorded as bonus credit, but should be normal credit, it might be worth while to try to get that changed. Now I can't guarantee that you will get the same result as me: factors in my favour include that I did it last month, and it was for the grand total of $2.80, and the whole procedure probably cost both me and PT more than that. But in any event, you have nothing to lose.

I had one account with the credit recorded as bonus credit

I remember that numbers of customers had this problem some years ago and that they needed to contact PT to get it fixed. As I best I recall, there was some system change and a consequence was that credit became bonus credit.

Further investigation: I got this fixed for one of my accounts 25/4/12. (gmail search is marvellous.)

I remember that numbers of customers had this problem some years ago and that they needed to contact PT to get it fixed.

Yes well it wasn't really a problem for me: I could still use the credit the same as before. It was only going to be a problem when it disappeared in migration.

Maybe that is the reason why it was transferred for me, with no difficult questions.

I got this fixed for one of my accounts 25/4/12. (gmail search is marvellous.)

So did I. At one stage, I had $30 in bonus credit. I asked for it to be moved to normal credit and they did. This was a few years ago.

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In an attempt to help my stepson get his Service Adoption, Customer Detail and Service Confirmation emails sent to him, I have once again sent a whim to Corey and an email to general@pennytel.com. How many whims and emails does it take to get something done as simple as this?

I have a very patient nature but I must admit that this is starting to get up my jumper. Come on, MNF, surely you can do better than this!

I have a very patient nature but I must admit that this is starting to get up my jumper.

This is exactly my situation too. And this is why I have offered MNF some encouragement by referencing how things happen with some other VSPs.

@Dylan. Do we really have to log on using a number to the My Account Portal :(

_whoever_ writes...

@Dylan. Do we really have to log on using a number to the My Account Portal :(

I have changed my MNF logins (usernames and passwords) from numbers to names thru their portal (some years ago).

The same menu items are still there with these new MNF accounts.

I have successfully tested 2 pt free access accounts with mnf, including DID in/out.

I chose 2 lines, initially unable to receive calls via DID but when I check the details on mnf portal, only one account number has it associated, reconfigured with that particular account number and it worked correctly.

Tested this using Zoiper android app (wifi/4g).If anyone interested, I will post ZoiperQR code to simply scan to import mnf setting.

Felt that call quality is lot better than pt but need to test from slow speed like 3g to be sure.

sydsunman writes...

only one account number has it associated

Not sure if you are aware that you can get both lines to ring by setting up the Follow Me facility on the line your DID is attached to.

I was given the option to migrate my penny sim but seem to have lost both of my free penny tell VoIP services?? The new portal doesn't reflect the accounts either yet I can register the services on zoiper???

Is this going to be a call to the mnf migration team?

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8bitdreaming writes...

The new portal doesn't reflect the accounts either yet I can register the services on zoiper???

I think you'll find the PennySIM and VoIP portals are separate at the moment. Corey, one of the MNF reps, indicated that merging will be possible � although this was in reference to merging migrated extensions with existing MNF extensions � but not till some time in August. Keep an eye on this thread because I will be chasing this up come August.

8bitdreaming writes...

Is this going to be a call to the mnf migration team?

You can try but I think they are a bit overwhelmed at the moment and may see your problem as low priority. I am prepared to wait a while to get my portals merged. It would be convenient to be able do share the credit but it can wait till after the migration whirlwind has passed.

Has anyone managed to get the CLI overstamping setup on one of their PT migrated numbers successfully?

Following the procedure I call the 1300 number, then enter the verification code provided when prompted, then enter the ISN or DID when prompted. Unfortunately, the verification fails.

I've tried the ISN (098...), DID (617..., 07...) to no avail.

Has anyone managed to get the CLI overstamping setup on one of their PT migrated numbers successfully?

Based on my experience with an MNF DID and account, you shouldn't have to call the 1300 number to set up CLI. You should be able to configure it in the portal.

It looks like the E support service on the new PennySIM portal is active. I had lodged a request to enable outgoing calls and disable international premium services, about a week ago. These requests seem to have been actioned when I checked just now. Cool!

However following the action the E service list seems to have vanished, rather than being marked as complete.

be able to configure it in the portal.

This is what the portal says:

To confirm your over-stamped CLI (Calling Line Identification) registration please call 1300 664 239 and have your MyNetFone phone number and confirmation code (1975) ready to enter at the prompts.

Please note: You must call from the original phone that presents the CLI, that is your landline or mobile � whichever CLI you entered. Make sure the phone youre calling from actually displays the CLI (doesnt have hide caller ID switched on).

I wonder how I can call from a DID that has no credit in that account?

I wonder how I can call from a DID that has no credit in that account?

We are now in a grace period where you can make calls despite not having credit in your account. Your account will go negative. This will last until our Pennytel credit has been transferred to MNF. Of course, there is nothing stopping you from making a payment via CC or BPay.

My account is currently sitting at -$5 because the Freedom fee came out at the start of the month whereas my PT balance remained unchanged. When the credit is transferred, the amounts will be reconciled and life will go on as normal.

Has anyone managed to get the CLI overstamping setup on one of their PT migrated numbers successfully?

Yes I have managed to get CLI overstamping setup. I am using another VOIP provider DID to overstamp my MNF (ex pennytel) DID. Initially I had the verification fail message and then I realised that I hadn't set up my DID to send the caller ID. Once I'd corrected that then the CLI overstamping worked.

I wonder how I can call from a DID that has no credit in that account?
Why are you using a DID that was migrated from Pennytel to do the CLI overstamping? What DID are you trying to overstamp. Do you have more than one DID? You don't need to do CLI overstamping for any DID that is attached to your sip account � it is automatically sent as the caller ID.

It would be convenient to be able do share the credit

It would be great if MNF could provide a way to move credit from one MNF account to another.

I currently have multiple MNF accounts and now another one via this MNF/PT process.

Please note: You must call from the original phone that presents the CLI, that is your landline or mobile � whichever CLI you entered.

If you are using the original number attached to your DID, there is no need to over-stamp CLI, since it will, by default, use it's own number as CLI.

If you are attemping to mask the original CLI with a different number, you must call from a phone presenting the number you are trying to over-stamp, as instructed

If you are over-stamping one DID with the number of a different MNF DID, then you have a grace period where you can make calls, from the MNF DID, with no available credit (providing this is due to the transfer, and awaiting existing funds to be transferred)
OR
maybe put some credit in the account as, presumably, you do intend to use it at some point

In an attempt to help my stepson get his Service Adoption....email to general@pennytel.com.

I'd sent email to the same many days ago and then followed by another one after waiting for more than 10 days. Nothing helped.

Come on, MNF, surely you can do better
After making numerous recent calls to 777 but getting nowhere yesterday a person said PT has closed and I was told to call MNF 1300 numbers. This morning the MNF person over there said she can't help neither but had lodged a ticket for me. Fingers crossed.

Happy to say my transfer of account has all gone smoothly.

Only gripe is the Zoiper app. on my iPhone is no where near the same voice quality as the PennyTel mobile app was. Will MNF be taking that over too?

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huriUpPls writes...

This morning the MNF person over there said she can't help either but had lodged a ticket for me. Fingers crossed.

Another day of frustration by the looks of it.

Just received a whim from Corey, telling me he is unable to help and telling me The only option would be to call our support team on 1300 731 048 or email support@mynetfone.com.au.

\rant WTF! So, all the emails sent to PT so far and the whims to Corey have been in vain. They put a rep here in Whirlpool and he is unable to help!! WTF! \end of rant

Anyway, I have sent a nice email to support@mynetfone.com.au, explaining the situation in great detail. If, after this, there is still no action on my simple request, I honestly don't know what else I can do. [MyNetFone Ticketing #1023558]

I must admit I am extremely disappointed with MNF's excuse for customer service. As lmn pointed out, a small issue like this would have been sorted in seconds by another well-known VSP.

huriUpPls writes...

After making numerous recent calls to 777 but getting nowhere yesterday a person said PT has closed and I was told to call MNF 1300 numbers.

Thanks for that. At least now we know sending more email to Pennytel support is going to be useless and that, from now on, we are to contact MNF directly. It would have been nice if this information had been posted by MNF. Anyway, thanks to you, somehow we got the message.

Hi There,

That is correct, when you opted in consumers had the option of choosing 1-4 lines this means concurrent calls at any one time whether it be inbound and/or outbound.

Thanks

Thanks for your reply Corey. This morning I had two simultaneous incoming calls successfully with good quality. Then I tested while I had one incoming call I checked voicemail successfully.
How can I check if I have 2, 3 or 4 lines available and can I change this through the MNF portal?
At the moment I still have my outgoing calls through my PT account (in Elastix) and billed from PT, but the incoming calls are through MNF (they stopped working through PT when my number was ported MNF).

How do you know that as noone's credit has yet been transferred?

I didn't realise that. I just assumed that when I received the 3 emails from MNF telling me my account was active that it was all done. The balance is zero.. anyway as mentioned by the rep above, bonus credit won't transfer over.

I'll just close the MNF account now as it's no use to me. Their international rates are nowhere near even slightly competitive to the country I call the most and I have no need to use VoIP to call local landlines or mobiles.

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https://unite.pennytel.com.au/accountmanage/login.html

How can I check if I have 2, 3 or 4 lines available and can I change this through the MNF portal?

You would have received a separate Service Confirmation email for every line you applied for. If you have only received one SC, that means you only have one line.

You cannot change the number of lines via the portal.

So this portal is for those with a Pennytel mobile plan ? Annoying that they do not have a single portal for all services

I honestly don't know what else I can do

Other than demonstrating some of that patience you mentioned, and wait until it happens LOL

Other than demonstrating some of that patience you mentioned, and wait until it happens LOL

If I was confident it was going to happen, I wouldn't mind waiting a bit. The problem is that they have given us no indication they are going to send the information to the correct email address. I even sent them the email from Pennytel confirming the change of email address. Anyway, fingers crossed this will be the last email I have to send.

f I was confident it was going to happen, I wouldn't mind waiting a bit. The problem is that they have given us no indication they are going to send the information to the correct email address. I even sent them the email from Pennytel confirming the change of email address. Anyway, fingers crossed this will be the last email I have to send.

We're all in the same boat here.
The main difference is that some of us have not had any result not even with one of their services, whereas you should be confident things will happen, because you have had accounts of yours already transferred.

MNF obviously can't transfer every account simultaneously, and therefore some simply have to wait longer than others.

You have been lucky that yours has been attended to, others have to wait longer, myself included.

"Lord, give me the courage to try and change the things I can, the serenity to not try and change the things that I can't, and the wisdom to know the difference"
Relax

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I must admit I am extremely disappointed

I am sure you have a couple backup plans up your sleeve. :) No need to stress.

On my own note, my PT account transfered over as mentioned on the emails.
I had never used it previously (was a old PT broadband customer from pre-MNF days, and they gave me 2 VoIP accounts as part of that setup, which I never used). When they cancelled my broadband years ago, they left the VoIP plans for some reason. I actually forgot I had it, until the migration emails came through recently. I had no credit balance or DID with PT anyway, so I BPay'd $10 into my new account. Came through fine a day or so later.
Figured I would just set it up as yet another backup VSP.

CLI Overstamping: Thanks for the response guys. The DID I was referring to is from another VSP in another city, where I have no credit to make outgoing calls. I use it to simply receive calls. All my outgoing calls are placed using the PT-MNF account. It seems pointless to add credit into an account to be able to make only one call every six months to register for the CLI Overstamping by MNF. May have to explore alternate means.

On another note, the voicemail time stamps seem to be an issue. The PT-MNF DID is east coast based while I reside on the west coast. PT used to permit Timezone settings. Do MNF?

May have to explore alternate means.

I think it's a standard requirement of VSP's to have you demonstrate that the number you're trying to display as yours, is actually one you do have access to.

actually one you do have access to.

Fair enough but why would they need you to keep repeating it every 6 months?

I must admit I am extremely disappointed with MNF's excuse for customer service. As lmn pointed out, a small issue like this would have been sorted in seconds by another well-known VSP.

To be fair, Telecube are not migrating people off a legacy system that presumably hasn't been maintained for 3 years and probably some time before that. I wouldn't be surprised if MNF has little or no documentation on the Pennytel systems and have had to figure out who is who and what is what from reverse engineering a database.

MNF should however be informing you of what is happening (or not happening).

I think it's a standard requirement of VSP's to have you demonstrate that the number you're trying to display as yours, is actually one you do have access to.

I just did that for Siptalk and they required me to receive a phone call on the wanted CLI number (same as Pennytel did IIRC).

I think it's a standard requirement of VSP's to have you demonstrate that the number you're trying to display as yours, is actually one you do have access to.

The way some other VSPs do it is like this:
- you enter the number you want displayed into a field or box.
- when you press Enter, you get a message that you will receive a call on that number and that a 4-digit code will be read out to you.
- you enter the code in the box and press Confirm.

This way, there is no need for the customer to ring a 1300 number. Also, other VSPs require you to do this exercise just once, not every six months. MNF is the only VSP in Australia where you have to repeat the registration every 6 months. I think it is a bit of a nuisance and I know many of you will agree, although others think it is a non-issue.

Fair enough but why would they need you to keep repeating it every 6 months?

Because that is the way MNF do it. It's just one of their idiosyncrasies.

This way, there is no need for the customer to ring a 1300 number.

I find that piece a bit funny anyway.
'Appear to ring from the number you want to overstamp'.
So in theory, someone could have another VSP with the number being overstamped already, and use it to ring the 1300. It puts the whole thing at arms length for security.

Receiving the call on the number you want to overstamp is a better way to ensure it is actually your number.

To be fair, Telecube are not migrating people off a legacy system that presumably hasn't been maintained for 3 years and probably some time before that.

That's true. I was told a number of issues have popped up in the process that were not foreseen by the migration team.

MNF should however be informing you of what is happening (or not happening).

That is really all we are asking for. My stepson does not have a backup VSP and is afraid he will be left without a working service if he doesn't get the information soon. Apparently, his case is now with a team leader so we may get a resolution soon. Fingers crossed.

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I just did that for Siptalk and they required me to receive a phone call on the wanted CLI number

I guess MNF don't believe thy should pay (for the call) for you to enable CLI.
Whatever their reasons, the procedure MNF adopt, is to have you ring from the wanted CLI.
All of this information is readily available prior to anyone signing up for a new account, or accepting the offer to transfer to MNF.

pedrov writes...

Receiving the call on the number you want to overstamp is a better way to ensure it is actually your number.
That obviously does make more sense, I must admit

Because that is the way MNF do it. It's just one of their idiosyncrasies.

And if they don't "fix" it, they'll have lost me as a customer. "Private Number" may aswell say "Indian Scammer" these days, so no one answers.

Porting isn't an option. Far too much risk, and zero benefit.

Edit: And WTF do we need to confirm the bloody number for each MNF "DID" separately? If I own the number the first time, shouldn't that prove I have access to it for every VoIP service on my MNF account?

tin writes...

And if they don't "fix" it, they'll have lost me as a customer.
They'll never know, they don't know who you are LOL

Hi There,

It seems there is some confusion around CLI overstamping i hope this post clears things up.

If you are attempting to do this via the portal you will be asked to make an outgoing call to your MNF number.
However if you send us an email requesting this to support@mynetfone.com.au we will be able to process this on the basis that you send us an attached invoice from the provider where the number you want to show as CLI. This must match your MyNetFone account name as well as list the DID you are wanting overstamped.

The reason we need to reconfirm this every 6 months is due to security measures MyNetFone has in place as we need to prove that this number does belong to the correct account holder.

Unfortunately at this time MyNetFone does not support CLI Overstamping for international numbers.

Thanks,
Corey

No.

That's unfortunate. My DID is no longer active with PT, and hasn't yet ported over to MNF despite receiving an email saying my service was transferred over.

Oh well, just signed up for a new service with Internode.

Hi Corey

Hoping you can assist with rectifying the issue with my DID?

It's ported over from Pennytel, but it doesn't work.

When I ring it it just disconnects.

My account number is 8889329833.

When I ring it it just disconnects.

Sounds familiar. /forum-replies.cfm?t=2545276

What hardware are you using?

Hi Corey,

Would you please support me, I have not receive any email of my 04 Pennytel accounts that regard Customer Detail and Service Confirmation.

Please see my whim for more detail.

Thank you.

Anyone come up with a solution on how to add the dialing code for local numbers?

Anyone come up with a solution on how to add the dialing code for local numbers?

This is usually done via a dial plan in one's device but not all devices have dial plans.

MNF should have a dropdown list of area codes to choose from. That would make it a lot easier for most people. Pennytel had comprehensive dial plans built in that even catered for being in an overseas destination.

Anyone come up with a solution on how to add the dialing code for local numbers?

I don't know if its changed but mnf used to do it automatically based on your address. Just dial out without an area code and see if the call connects . It does for me and I am not adding it.

Hi Corey

Hoping you can assist with rectifying the issue with my DID?

It's ported over from Pennytel, but it doesn't work.

When I ring it it just disconnects.

My account number is 8889329833.

Same with me. Can call out. But try to call in and just disconnects immediately. Have all the settings set up in VOIP phone as advised. Anyone know what could be missing? That other thread linked to provided no useful information unfortunately.

https://unite.pennytel.com.au/accountmanage/login.html

Anyone know what could be missing?

Logging a support call with MNF, perhaps?

bigglesworth writes...

Logging a support call with MNF, perhaps?

Or decent migration communication from them...

boofar writes...

What hardware are you using?

iPhone with the Groundwire App.

I have a USA and a UK DID with another provider, and when called both DIDs ring the Groundwire app. So the app is perfectly functioning.

But the DID ported from Pennytel to MNF doesn't even connect.

grb writes...

Or decent migration communication from them...
Well that's just not going to happen. Whinging here will change nothing

daylight saver writes...

When I click this link, I get: Your IP 183.171.162.xxx is not allowed to access this site. Anyone else?

When I click this link,

I get a Pennytel Login screen

When I click this link, I get: Your IP 183.171.162.xxx is not allowed to access this site. Anyone else?

Are you OS at the moment?

Your IP ... is not allowed to access this site. Anyone else?

Me too. Then again, the IP address I am connecting from is not in Australia.

(Don't tell MNF. For some reason they want to limit users to Australian residents. They claim that it is so that the account is connected to an Australian address [and mine is] for emergency services reasons, but surely an IP phone is not necessarily located at that address, including those accessed via mobile phones. Another MNF mystery. I saw that one person earlier in this thread was refused migration of his account because he was now in NZ....)

Are you OS at the moment?

Looks like a Malaysian allocation.

this post was edited

Are you OS at the moment?

Yes, good to know that is the only reason, though..

Looks like a Malaysian allocation.

Indeed. I tried with my VPN connected to a Melbourne server but that didn't work, either.

It seems a bit inconsistent that you can log into the MNF portal from anywhere in the world, just as you could login to the PT website, but the PennySim portal is IP-restricted for some reason. The reasoning behind it could be that you can use VoIP from just about anywhere in the world but PennySim can only be used in Australia. I don't know if you can roam with PennySim.

you send us an attached invoice from the provider where the number you want to show as CLI. This must match your MyNetFone account name as well as list the DID you are wanting overstamped.

Thanks for the alternative. However in my case the invoice from my VSP does not display the free DID provided. Also as this DID is used only as an incomer there is no credit on the account at the moment.

Is there another alternative?

However in my case the invoice from my VSP does not display the free DID provided.
Is there another alternative?

I'm the same. I don't even get invoices from my VSP, but when I logon I see you can view them � but they don't have the DID listed on them. There is a screen though, when I'm logged on, that shows the current balance and the DID. I'm wondering if a screenshot of that would be sufficient?

Unfortunately at this time MyNetFone does not support CLI Overstamping for international numbers.

Pennytel had this feature. I found it handy when travelling because you could show your local SIM number as caller ID. This gave people a number they could call you back on. One of a number of Pennytel features we will have to do without.

this post was edited

Well, this appears to be going swimmingly, eh? Still no answer on support phone, and no reply to emails. I'm thinking I should have gone to Telecube. Received an invoice from MNF though, so they seem to have got THAT sorted -_-

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I am on the Freedom plan and thought that calls to mobile were included like on old Pennytel.
I see charges in my account for calls to mobile.

Or have I misread this?

Offer Includes ? Free calls between MyNetFone users
? 280 calls to over 80 destinations
? 8c/call to over 80 destinations
? 50 SMS
? Up to 4 registered lines. Additional lines provided at standard rates.
? Up to 2 concurrent calls
? All transferred DID�s. Additional DID�s provided at standard rates.
? Casual Meet-Me Conferencing and Casual MyText SMS

I did ask this earlier in the piece and was told it was virtually the same plan as was with PT before.

I am on the Freedom plan and thought that calls to mobile were included like on old Pennytel.
I see charges in my account for calls to mobile.

Or have I misread this?

I don't think calls to Aussie mobiles were included in the Pennytel Freedom plan. Calls to some mobiles in other countries like Malaysia were and are still included.

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just checked old PT statements. You're right.
How did I forget that?
Don't get old.
I apologise, I was wrong.

On another question I am wondering if there are any charges for using Visa?
I see this but not sure if it refers to all cards or just AMEX
http://i.imgur.com/BlW6IrN.png

thanks

On another question I am wondering if there are any charges for using Visa?

MNF doesn't charge for MasterCard or Visa. Have been topping up my MNF account for years with both MasterCard and Visa with no fees (unlike PT IIRC which used to charge 50c?)

Good news for us. Corey helped me with my stepson's case. In the end, I had to call support from Malaysia. After 20 minutes in the queue and a long chat with support, it is all sorted and he now has all the emails he needed to set up his devices and login to the two portals (VoIP and PennySim). It has been a bit of a battle but we got there in the end. Thanks Corey!

MNF doesn't charge for MasterCard or Visa. Have been topping up my MNF account for years with both MasterCard and Visa with no fees (unlike PT IIRC which used to charge 50c?)

Thanks Toto

I just got an email from MNF saying the in-dial to my old PT now MNF DID is working � I have verified it and it is working. Thank you MNF.

bigglesworth writes...

I have verified it and it is working.

Yes I can confirm my DID is now working too.

Yes I can confirm my DID is now working too.

Mine works too � but my old PT account and not my new MNF PT account. That is, my DID has not been migrated. Ten days ago I raised a support ticket about this, but I have received no reply and apparently will not. MNF support was excellent when MNF started up, but now ...

Ten days ago I raised a support ticket about this,

With Pennytel or MNF? From now on, email support@mynetfone.com.au . I spoke to support yesterday and was quite happy with the professional manner my problem was handled.

I didn't feel for one moment that they were trying to rush things. They made sure I didn't have any more questions before ending the call. I did have to wait 20 minutes in the queue, though, which is not ideal but probably not excessive under the circumstances.

With Pennytel or MNF?

MNF.

Anyone who has SMS included in their plan, e.g. Freedom, and owns an Android phone, you should consider downloading this handy little app called SMS via MNF. I know many of you are already using it but not everyone may be aware of its existence. After downloading and installing the app, go to More > Settings and enter the following:

- Portal Login Username (888xxxxxxx)
- Portal Login Password
- SMS Subscription ID, which is a 6-digit figure displayed at the top of the SMS Service page. This page is reached by clicking on MyText SMS in the portal. You must have activated the SMS service in the portal by entering your Australian mobile number and entering the code sent to it.

Number format for sending SMS:

- to send to Oz numbers: 04xxxxxxxx
- to send to overseas numbers: full number without the +. For example, to send to Malaysia (country code 60) number 013xxxxxxx, enter 6013xxxxxxx

Enjoy!

you should consider downloading this handy little app called SMS via MNF.

I am still using PennytelSMS.

It works OK with my new MNF account.

... and allows me to choose between MNF, Exetel, Global, etc...

I actually have 2 different users set up � so I can send sms for business and private uses.

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I take back my statement re quality. After using the phone the last week there is still a huge delay.
Maybe this is just the way voip is. I was hoping that a new company may help but no success.
I am with Internode with my ISP.
Any tips would be appreciated.
In fact may do a separate post in the voip section on this one..

Maybe this is just the way voip is

Not so. For example, from Malaysia, I rang MNF support from my migrated account via Zoiper on my Samsung Galaxy Note 5 using mobile data and the call was absolutely fine with no discernible delay. It sounded no different than calling from a fixed phone back in Australia.

There must be something unique about your connection that is introducing this delay. Unfortunately, I have no idea of what it could be.

I must admit I am extremely disappointed with MNF's excuse

Assuming neither MNF or PT is not going to follow up nor do anything.
And assuming a PT user had requested for migration but has not received any new username/password, or the customer has not received any emails at all, I wonder what will happen to the credit in their old PT account when the existing PT servers shuts down.

Is it possible for us to know what the policy/rule is?

huriUpPls writes...

And assuming a PT user had requested for migration but has not received any new username/password, or the customer has not received any emails at all

I was in that position with my stepson's account which is now fully resolved. To anyone who hasn't yet received their emails, I suggest they ring Support on 1300 731 048 or email support@mynetfone.com.au. Calling them is probably the best option to resolve the issue quickly. Although being on hold for a while is a pain, once you get to talk to a rep, you will find they are actually quite professional and will resolve your issue to your satisfaction. At least, that was my experience.

My PennyTel connection died about an hour ago. No big deal, just plugged the new MNF settings into the trusty Gigaset C610IP and all is working again.
Good one, MNF! All I have to do now is check that the DID and $credit have migrated and I will be very happy.

My PennyTel connection died about an hour ago

So did mine.

Unfortunately the new MNF PT does not work. I expected this would happen so I raised a ticket a few days ago but there is no response yet. I understand they're busy but that doesn't help me. I can reconfigure to use someone else but had they either got it right or answered my ticket before cutting me off I wouldn't be here complaining.

I think I'd like to reverse my decision to stay... not sure how to now. Even then, I have no confidence I'll get my money back.

I think I'd like to reverse my decision to stay... not sure how to now. Even then, I have no confidence I'll get my money back.

Sorry to see that, -Phil- .
I've just done some checking ...
Outward calls to landlines are working @8c a pop, but NO CALLER ID.
The user portal shows my DID, but it is NOT WORKING.
No sign of any account balance in the portal.

Bugger, time to call 181. I will persist for a bit longer. :-(

My PennyTel connection died about an hour ago.

Mine too. My DID has turned up associated with one of my new MNF PT numbers. Neither my new MNF PT numbers nor my DID can receive calls as yet, but I can make calls.

My PennyTel connection died about an hour ago.

Thanks to your post, looked at my Yealink and saw my PT line as unregistered.

Entered the new MNF/PT credentials and the line is back up and registered.

Finding it quicker to dial my 8 digit password than 14 digit MNF number.

Should your phone ring and there is no-one there, it's probably me testing & having dialled the wrong number :P

I will persist for a bit longer

I'll give MNF the weekend to get it sorted. I think it is looking promising at long last.

I raised a ticket a few days ago but there is no response yet.

It is now 11 days since I raised a ticket and I have had no response.

Phone is up and running but the credit hasn't transferred yet.

JohnT107 writes...

Phone is up and running

Can you receive calls on your new MNF PT numbers?

My PennyTel connection died about an hour ago. No big deal, just plugged the new MNF settings

Pennytel died on me earlier today too, so I have got a second ATA set up for MNF and it has registered and appears to be working OK. What is not fine is that I am still unable to login to MNF using the details sent to me a week ago (also no followup email from MNF re. login availability) � thus unable to view my MNF portal despite advising MNF support a couple of days ago. No response from MNF (I am aware they must be in overdrive with this changeove) but if this no contact situation continues not sure how long I'll put up with MNF and will probably be switching VSP when my credit is used up . I have already set up for a Whirlpool Siptalk account that is as close to the old PT Free Access Untimed as any I have found (cheaper local/national calls and mobile rates plus some countries will be 11c untimed (O/S rates yet to be confirmed).

My PT numbers are registering again and calling my DID rings my PT untimed number, not my new MNF PT untimed number.

My PT also died .. so have switched to MNF and working OK.

I've just noticed that MNF to MNF calls don't seem to be recorded in the call activity of either account (unlike PT used to do) .. Is this the way it's supposed to work?

Also I just called daughter/son-in-law to test MNF to PSTN rates and asked if his PT had also died. He said he hadn't used it for outgoing calls for a few months as the landline phone had problems with a non-working '3' button. They we just using their mobiles until they got around to replacing it (or not).

However, he said that he had only received the one email from MNF about 6 weeks ago which specified a July 1st date and was wondering what was happenig with the transfer (and his account credit).

Rick writes...

Is this the way it's supposed to work?

Yes. Internal calls are not recorded in the log.

My MNF account has been activated and I have been able to successfully make an outbound call and receive call via the DID. My PennyTel account is still active though, as I can still make outgoing calls using the old PT settings and my credit has not been transferred. My concern is that I am going to end up being charged twice per month for 2 x PT Freedom accounts. Of more concern is that I seem to be unable to disable auto-recharging or deleting the saved credit card on my PT account.

Can any reps clarify this situation?

but I can make calls.

Yes, MNF got that bit right! No incoming calls, but.
Still on hold to 181, after 40 mins, the recorded messages are getting monotonous and the music-on-hold is boring, boring, boring.

Neither my new MNF PT numbers nor my DID can receive calls as yet, but I can make calls.

An update. My new MNF PT numbers can now receive calls as well as make them. However, calling my DID results in ringing my old PT untimed number. Hopefully MNF will change this soon.

On hold to 181 for over 2 hours, got what would seem be an off-shore operator with an accent that I could not understand!
Not happy, Jan!

Hopefully MNF will change this soon.

Don't hold your breath, Imn. My guess is that it will be another week or two or three or more ... :-(

PS. It would have been nice if an NMF rep had posted an update here, but.

On hold to 181 for over 2 hours, got what would seem be an off-shore operator with an accent that I could not understand!
Not happy, Jan!

Was your experience similar similar to this?

And while I'm at it, I'm sure this clip was the inspiration for the new MNF/PT numbers.

Was your experience similar similar to this?

Thanks, TB1. Actually the accent in that is far better than what I got from MNF.
Hopefully, MNF will get themselves sorted RSN.
I can hope? Perhaps MNF will actually fix things from their end and post clear instructions for user settings too, as well, also.

Hi There,

Credits will be transferred by the end of July. This is due to PT billing for the month of June needing to complete with relevant charges before we can transfer credits/charges to the new account.

Thanks,

Perhaps MNF will actually fix things from their end and post clear instructions for user settings too, as well, also.

I wouldn't be surprised if the volume of support requests now rise with the old PT accounts losing registration. I'm sure there are quite a number of non-Whirlpoolers will be finding things out the hard way.

Would have been good customer service for MNF to send out a follow up email with, as you stated, clear instructions at this point in the migration schedule.

Are there any iOS apps that can be configured to work with the MNF SMS service?

Presently I need to log onto the MNF website into my account to send an SMS.

Can this be configured in any apps?

post clear instructions for user settings too, as well, also.

All the user setting were included in the emails re Service Confirmation and PT/MNF portal login username and password in the Consumer Details email. I have been using the new service for the last 5 days .I didn't have a PT DID so no incoming calls. Account balance zero .

Both my accounts are working after I had to purchase credit, however my incoming DID after a few hours is not working...

Anybody have a DID that is working?

Thank you

Just switched registration to mynetfone and outgoing calls are working. (No DID). The Pennytel balance has not come across though and I now have a negative balance in the Mynetfone account. Hopefully the balance will move across before it hits some credit limit & calls get blocked.

Hi Dylan,
I have just moved my account from Pennytel over to MyNetFone. I had 2 sims, one for my mobile and one for my ipad (data). Both were on the one Pennytel account. My new MyNetFone account shows only my mobile number. My mobile works but my ipad is telling me I have "no service" from my data sim. How can I get my second sim back on my account?
Thanks,
Alex

Corey@MNF writes...
Hi There,

Credits will be transferred by the end of July. This is due to PT billing for the month of June needing to complete with relevant charges before we can transfer credits/charges to the new account.

Thanks,

I still haven't got the email or sms but can still log onto the pt account page and see my credit
https://www.mypennytel.com.au/home.action

So did mine.

Well, PT connection is working again but new MNF PT is still cactus (rc=480). I suspect something didn't work as well as hoped.

So for the moment, I can still use my PT account (that I've paid for) until it goes off again. I'm not anyway, using another VSP as I can't afford the WAF concern.

I've spent far more time than is reasonable just to get MNF PT operational and still not...

Transferred DID working for inbound and outbound calls with MNF account.

Using g729.

I've spent far more time than is reasonable just to get MNF PT operational and still not...

I'm with you there, -Phil-. The WAF is a serious consideration. If I could get the DID transferred then things would be closer to peachy. Transfer of the $ is not a priority.

Transferred DID working for inbound

VK2XXY, that is great for you, how did you do it, please?

how did you do it,

Just works.

Got email about PT transfer portal.

Transferred in PT transfer portal.

Got email with MNF portal details.

Got 4 emails with sip details for each line.

Put details in T46.

Profit.

VK2XXY, that is great for you, how did you do it, please?

More specifically, how many days did it take before your DID started working in association with your MNF PT account after your new account itself commenced working? I ask because several of us find our new accounts work, but the DIDs don't, at least not with the new accounts.

how many days did it take before your DID started working in association with your MNF PT account

Details arrived 28 Jun.

Ability to register took a few days.

DID was working at the same time.

I think all I did was change Follow Me Option to No Follow Me.

DID was working at the same time.

Ah, that's where my experience is different. My DID is still working with my old PT account, not its replacement MNF PT account.

Hi
Can anyone tell me if the DID is transferred automatically ? I cannot see it anywhere on the MNF portal ? All emails received from MNF say its complete � do I just need to wait longer ?

Under the "My Numbers" area, there is no listed numbers. Also under "My Voice Service", there is a section called Line 1 followed by "MyNetFone Number" and a long number beginning in 098xxxxxxxxxxx. Thats all I can see.

Thanks.

sl2010 writes...

Can anyone tell me if the DID is transferred automatically

Mine seems to have transferred automatically. I've got three accounts, two are free access and the other is the PT Freedom. In the portal when I click on My Voice Service the three account numbers appear under that, then click on the account number which is the Freedom account and at the very bottom of the Voice Service section under Line 1 is the DID details.

On a different topic, has anyone had their funds transferred from the old PennyTel portal yet? My MNF account now has a balance of -$5.00 but there was sufficient funds to cover this in the old portal.

I would like to know the when is the balance from pennytel going to transfer over to MNF.

Corey@MNF writes...
Hi There,

Credits will be transferred by the end of July. This is due to PT billing for the month of June needing to complete with relevant charges before we can transfer credits/charges to the new account.

Thanks,

petegus writes...

Corey@MNF writes...

Well done, petegus. Twice on the one page now. What is it with some people who can't read back a few posts to see if their question has been already answered?

Hi There,

Credits will be transferred by the end of July. This is due to PT billing for the month of June needing to complete with relevant charges before we can transfer credits/charges to the new account.

Thanks,

ThirdRonnie writes...

Well done, petegus. Twice on the one page now. What is it with some people who can't read back a few posts

Yep many thanks petegus. I must have missed that post 11 pages back.

nooby writes...

must have missed that post 11 pages back

petegus re-posted it just 11 POSTS back!

Just tried making an international call using my old Pennytel details in my ATA, and it went out fine. In fact my old registration details still work and I can access my Pennytel portal still?

What happened � I thought the migration occured. Are old services still supposed to be working like this?

My PT numbers are registering again and calling my DID rings my PT untimed number, not my new MNF PT untimed number.

Looks like I'm not the only one then.

Jotunheim writes...

What happened � I thought the migration occured. Are old services still supposed to be working like this?

It looked like the switch-off happened yesterday when PT stopped working however it came back later on.

It's anyone's guess what is going on now.

I set up another registration on the Billion 7800 y/day for mynetfone. My International are still going out via pennytel (long call last night � 8c � soon to be a memory) and my local calls going via mnf. Unfortunately 'the indoors' tried phoning local today and the call quality was cr@p on mnf � call cut off and looooong delays � so i'm in trouble (so now mnf is in trouble). Will switch local back to pennytel for the time being. As mnf provided limited information about set up (Voice Codec: G.729, 40ms packet size) I don't have much to play with :(

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sl2010 writes...

Can anyone tell me if the DID is transferred automatically ? I cannot see it anywhere on the MNF portal ? All emails received from MNF say its complete � do I just need to wait longer ?

The DIDs should have transferred across and you should be able to view them in the MNF portal. I have 5 lines in total: 4 lines on a PT Freedom Account and 1 line on a Pennytel Free Access Account. One of the PT Freedom lines has a DID attached to it and the Pennytel Free Access line also has a different DID. These are visible under "My Voice Service"; click the applicable line you want to view and on the Summary page you should see your DID listed down the bottom, as well as if you click the "Direct In-Dial Numbers" tab for that line. Both of my DIDs are also listed under the "My Numbers" screen. If your DID is not there you should call MNF immediately.

That said, neither of my two DIDs are actually receiving calls at the moment, though I can call out fine.

Update: As of 11/07/2016 my DIDs are now working for incoming calls :-)

On hold to 181 for over 2 hours, got what would seem be an off-shore operator with an accent that I could not understand!

I can second that.

Ages to get to an operator.

The advice given even by remote access has led to further problems.

I guess they are in a state of chasearse( chaos) and are doing their best.

calling my DID rings my PT untimed number, not my new MNF PT untimed number

This is still true tonight even though in my MNF portal the DID is listed associated with one of my new MNF PT numbers. My new numbers work for inbound and outbound calls. It is only the DID association that doesn't work. I think MNF will fix this in due course. I'm not worried about it.

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engaged writes...

tried phoning local today and the call quality was cr@p on mnf �

Strange because I have made a number of local and interstate calls using the sip70 proxy but media has always been via the normal mnf media server . Quality has been good but I am using my normal G711u codec and 30 m.sec ptime . It appears at this stage that mnf are only using sip70 for call setup then reverting to their normal platform for media.

One of the PT Freedom lines has a DID attached to it

That is an important clue, SomeGuyInOz. Just cycle though the lines until you find the DID, then configure your ATA (or SIP application) accordingly.

extiff writes...

The advice given even by remote access has led to further problems.
I'm not surprised.
I guess they are in a state of chasearse( chaos) and are doing their best.
I hate to think what we would get if they were not doing "their best".

After nearly 10 years of trouble-free PennyTel, I'm rather disappointed in the way MNF have done this migration. :-(((

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Anyone else having any issues getting the CLI overstamping to work? I call the 1300 number and enter the MNF VoIP Number and Confirmation Code and it says failed. Tried twice now.

International calls are also not working to Cyprus landlines � anything I need to do to enable international calls after migration from PennyTel?

*sigh*

Edit: Cyprus mobiles work, Cyprus landlines do not. Go figure MNF.

Anyone else having any issues getting the CLI overstamping to work?

Just double check that the number you are calling from is actually sending the caller ID. I had the same problem until I reliased the DID I was calling from wasn't sending the caller ID

*sigh*

Join the club, Viper6!

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Just double check that the number you are calling from is actually sending the caller ID. I had the same problem until I reliased the DID I was calling from wasn't sending the caller ID

Ahh yes you are right, it is coming up as 'unknown' on my phone when that number tries to call me. It's just a Telstra PSTN service so I'm not sure how to turn that feature on/off? Shouldn't it be displaying by default if it's a normal Telstra number?

Edit: Found https://crowdsupport.telstra.com.au/t5/Home-Phones-Services/No-caller-ID-displayed-on-outgoing-calls/td-p/587609 which looks like it may be the issue. Looks like I have to call Telstra.

*sigh again* thanks MNF. Caller ID working for years with PennyTel but you have to go reinventing the wheel and making us jump through hoops to activate overstamping. What's worse this has to be done every 6 months..

Now my mother is pissed too saying she wants a 'normal phone service' because she hasn't been able to contact relatives overseas for over a week. Everything was working like clockwork until this botched migration.

Viper6 you don't need to call telstra just make sure your outgoing call actually goes via your telstra line, even though I don't pay telstra for DID display it still detects it.

What I did was turn off my modem so that it went back to Telstra PSTN mode and called the 1300 number which then it can verify you actual PSTN number.

That fixed the outgoing overstamping but it takes ages on the website to show its confirmed, but I was able to get the verified message on the 1300 number then it showed overstamping outgoing.

My incoming DID is however still not working.... It just hangs up ticket raised and waiting...

Yes sadly we have to do this every six months ?????

Hope writes...

Viper6 you don't need to call telstra just make sure your outgoing call actually goes via your telstra line, even though I don't pay telstra for DID display it still detects it.

Thanks for that, makes perfect sense! I'm pretty sure I disabled PSTN fallback on the Gigaset, so I might have to do some additional fiddling but I think I will be able to care of it. Thanks for all your help.

Hopefully MNF can fix the issue of calls to Cyprus landlines and I will be all set. They better not come back with 'high toll fraud destination' or I will flip :)

Made my first MNF to MNF call today. At the moment I'm in Malaysia using mobile data on the Celcom network. My Zoiper phone, set up on the Note 5, rang. It was our neighbour back in Perth calling me on my new MNF extension from his brandnew MNF extension. The call was nice and clear with a slight delay that wasn't too annoying. Good to see it's all working as expected.

Hope writes...

even though I don't pay telstra for DID display it still detects it.

You don't pay Testra to display your number, only so to display incoming call numbers ;)

For the record, my DID now works for incoming calls and just received my first call successfully, so obviously there was some kind of portover/migration delay or time frame to be waited out. I didn't do anything for this change to effect.

my DID now works for incoming calls

Did this happen this morning? My DID was still attached to my old PT account when I tested this morning.

Hope writes...

Yes sadly we have to do this every six months ?????

You only have to do that if the CLID is not a DID on the same account (e.g. it's a landline). If the CLID you want is one of your DIDs, you just select it and leave it (you also have the choice of no CLID if I remember correctly).

Won't be available yet if your DID is not listed on MNF portal because it is still in the process of being ported to MNF.

Mine too. I can finally receive calls on my DID connected to my MNF account as of today.

You only have to do that if the CLID is not a DID on the same account

And I think almost everyone complaining falls into that boat...
Anyone know any good VSPs that would replace PT? I don't think MNF is going to change anything to cater for us old PT users.

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tin writes...

Anyone know any good VSPs that would replace PT?

Siptalk or, if you want more than basic features, Telecube. TC has a $5 a month minimum spend. If you are a low volume user, go for Siptalk.

I have two PT accounts. One of them used to be on PennyTel Free Access Timed plus a DID . I had already received the voip logon details and it worked with MNF sip server after testing.

For the second PT account an email was also received earlier but in the email I was only given the logon to the MNF portal. I did not receive the voip logon. How can I continue to use the remaining PT credits after the PT servers close down? This account was also on PennyTel Free Access Timed. I test logon to MNF portal it invites me to select one of their voice plans but if I am not mistaken all their plans incur a monthly subscription. What if I don't want to pay any subscription for my second account.

Do I need to send service request ticket to MNF to resolve the missing voip logon details issue? Thanks for your suggestion.

Do I need to send service request ticket to MNF to resolve the missing voip logon details issue?

Yes, email support@mynetfone.com.au or, if you have a lot of spare time, ring 181 from your working MNF account.

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Splitting Heads writes...

f your DID is not there you should call MNF immediately.

Thanks for your advice.

I think I will need to give them a call. I just checked again cannot see my DID anywhere. Hopefully will not need to be on hold for over 30 minutes like last time.

On another note, I just tried calling my Pennytel number, and it still rings. I haven't set up MNF on the VOIP box as I haven't had time.

Well I got my Gigaset configured over the weekend and outbound appears to be working fine. Any attempts to dial into my number however fails, no tones or anything, it just disconnects whatever line you're calling from just about instantly, it's not even reaching the handset to fail by the sound of it.

So DID's were transferred, right? I mean, it's showing in my portal, so I'm not sure why calls are dropping straight away.

Now I have to try to find some time to call MNF for phone support while I'm home to check configs I guess.

So DID's were transferred, right? I mean, it's showing in my portal

Numbers of people have reported this and it is my case too. It seems eventually MNF gets around to actually migrating the DIDs. I've had my new SIP details from 1st July and the extensions can all make and receive calls, the DID is shown as associated with one new extension and yet if I ring the DID, my old PT extension rings, not the new MNF PT extension. I emailed MNF support regarding my DID on 28th June (2 weeks ago) and I've never received a reply.

I still havent received any email notification for my pennytel>MMF transfer as yet! Voip is working as usual. Thought this was meant to have kicked over last Wednesday?

I still havent received any email notification for my pennytel>MMF transfer as yet!

Call support on 1300 731 048 or email support@mynetfone.com.au as soon as possible.

email support

That's not likely to get a timely response. Try the phone I suggest.

My PT seems to have died again. Getting 403 � forbidden, now when dialling out although it still registers.

And to say again, my new MNF PT extensions still don't work outbound or inbound either, gives 480 � Temporarily Unavailable. So between MNF and PT I have no working phone.

Waiting in vain for support to get back to me after sending email some 6 days ago.

Try the phone I suggest.

I agree. If you can stand being on hold for between 20 minutes and two hours, then phoning is the best option because you should be able to get all your issues resolved there and then. At least that was my experience. Fortunately, I was only in the queue for 20 minutes.

If one doesn't have the time or the patience to wait in a queue, then email is the last resort.

the DID is shown as associated with one new extension and yet if I ring the DID, my old PT extension rings, not the new MNF PT extension.

This situation is unchanged even after finally today I received a reply to my email to Support dated 28th June. I have responded to MNF's reply advising my DID migration is still only partly completed and that others have reported the same issue on WP.

Thank you Corey for giving Support a nudge on my behalf.

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I received a reply to my email to Support dated 28th June.

Guess I'll be waiting a while for a reply. :(

Get your act together MynetFone!

I have responded to MNF's reply advising my DID migration is still only partly completed and that others have reported the same issue on WP.

I have spoken to a MNF support person who did some investigation. It seems our DIDs are correctly associated with our new MNF PT extensions and the problem we are experiencing relates to PT servers still running and causing a conflict with our new MNF configurations. The problem affects only some customers and has been escalated to network engineers.

Worst case scenario: the problem is expected to disappear when PT's servers are finally shut down.

My PT seems to have died again

And returned again.

ring 181 from your working MNF account.

We are (always) experiencing higher etc etc

And Hang in there we will be with you shortly.( I suggest you do. see below)

But that means longly.;

good luck

The operators are helpful and have solved some problems.(but from experience avoid remote access)

Call support on 1300 731 048 or email support@mynetfone.com.au as soon as possible.

I did � they didnt really know much � said wait for the email!

Worst case scenario: the problem is expected to disappear when PT's servers are finally shut down.

Corey, can you give us an update please on when the PT servers are likely to be shut down.

Corey, can you give us an update please on when the PT servers are likely to be shut down.

Hi There,

This is currently being discussed however if you have received your new account and configuration credentials we ask that you reconfigure your devices and use your new MNF credentials as soon as possible.

Thanks,

use your new MNF credentials

Yes, I have been doing this for a few days now. However, I still have a problem with calls to my DID not working correctly. Yesterday they were going through to my old PT untimed account. Currently they are being rejected by the service provider, reason 502. This may mean that MNF engineers are right now working on the problem.

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Hi There,

Thanks,

Interesting.

I have entered the new details, then disabled the old PT SIP account and made sure it was not registered. I then called the DID associated with the transferred account from my mobile. I was expecting to hear the handset plugged into the VoIP port to ring, but it did not.

What did happen was the Linphone app I had setup on my iPad started to ring. That was setup with the details for my moved account.

I re-enabled my old PT account and it shows as registered, when I call the DID from my mobile, the handset plugged into the router rings as it should.

I know it is a huge task, but the longer it takes, the more disgruntled people there will be.

edit.

Just a follow up.

I went through my settings and found the Phone 1 port needed to be set to the new MNF account as well, and setting that it worked as expected.

Interesting that the DID is associated with both the old and the new accounts.

So would you recommend disabling the old PennyTel SIP account or are there likely to be some issues until the old system is shut down?

Since after migration the VOIP and pennysim portal are separate, can anyone please clarify if the account balance for VOIP and pennysim are also separate? Or can we use the balance in the VOIP account to pay for the pennysim for example?
Cheers

https://unite.pennytel.com.au/accountmanage/login.html

use your new MNF credentials

And if they don't work is there a chance you will decommission the PT server before outstanding problems are resolved? I can imagine there are a few outstanding.

daprin writes...

Hi There,

The account balance will be seperate. All transferred credits will go by default to the PennySim account. You will receive 2 different invoices one from MNF for Voip and one from PT for PennySim so these will need to be paid seperately.

Thanks,

Hi Cory,
I had cancelled my pennysim and migrated the voip to MNF.
Will my Pennytel balance be transferred to the voip account?

Thanks,

kinetix writes...

Hi Cory,
I had cancelled my pennysim and migrated the voip to MNF.
Will my Pennytel balance be transferred to the voip account?

Thanks,

Hi There,

In this case your balance will be transferred to your voip account.

Thanks,

I opted to cancel my PennyTel account.

Is there any indication as to when I will receive the balance of my PennyTel account please ?

I am trying to verify a DID for over-stamping. however the recording in unintelligible.
I'm guessing that the first option is to enter the verification code.

Does someone have the sequence for the rest of the process, so I can try to muddle through.

daprin writes...

Since after migration the VOIP and pennysim portal are separate,

Oh, that's interesting I did know that.

Will there be new credentials to login to some portal?

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max writes...

Will there be new credentials to login to some portal?

Yes, in my son's case, he was given a 6-digit number over the phone as his username and was told to use his old PT password as the password. This is the login page for Pennysim:

I still have a problem with calls to my DID

This has now been sorted by MNF; thank you. Calls to my DID now ring a new MNF PT extension and no longer my old PT number.

Yes, in my son's case, he was given a 6-digit number over the phone as his username and was told to use his old PT password as the password.

Thanks found the email and have setup.

In "Auto Payments" there is a "Triggered Topup" option, I'm guessing that the "Current Topup Level" is the amount to be added to the account.

Does the "Topup" happen when the balance equals zero?

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At the moment, I am getting a Not found (404) error when calling Malaysia with MNF Freedom.

Edit: On further investigation, it appears that MNF PT does not accept 0011, the international prefix. The call goes through fine without it. I have previously made calls with the prefix, so it looks like someone has been fiddling.

Please fix!

The call goes through fine without it

Just curious, what do you actually dial then, so it dials internationally?

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Just curious, what do you actually dial then, so it dials internationally?

You dial the full number minus the 0011 prefix. For Kuala Lumpur, Malaysia, this would be 60 3 xxxxxxxx.

MNF need to fix this to be consistent with the other plans such as Whirlpoolsaver and Neosaver, that do require the 0011 prefix.

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On further investigation, it appears that MNF PT does not accept 0011, the international prefix.

That's interesting, wife rang family in Mexico today (first overseas call on MFN) � she used 0011 prefix as per normal with PT. Went through fine. Said the call quality was even better than PT but a different ring tone at receiving end to PT.

Edit: This is what is showing Under Call History

13/07 12:00:39 612XXXXXXXX 00115255XXXXXXXX � MIns: :44:47 Cost: 0.0000 Intl � Mexico Global Bundle Outbound.

Using recommended Call Plan from MFN's site.

he full number minus the 0011

Yeah, that was obvious :-) Sorry.

Are you sure that your dial plan doesn't fiddle with it?

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re you sure that your dial plan doesn't fiddle with it?

Absolutely. A whim from another user alerted me to the problem and my testing confirmed it. I checked my dial plans to make sure.

Edit: I have just discovered that, when I dialled the number without 0011, the call actually went via Didlogic. Duh!

The below details are from MyNetFone My Calls Log one of numerous calls we have made overseas and as you can see we dialled overseas we dial 0011 first and as you can see from the register it shows 0011853 this is what we dialled.
Date Time ......... From Phone No...... To phone No... Duration Cost ............ Location and plan
10/07 18:51:33 0980110000XXXX 0011853xxxxxxxx 01:05:01 0.0000 Intl � Macau Mobile Global Bundle Outbound

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Looks like I was barking up the wrong tree. Just made a call to a Malaysian mobile with 0011 and the call went through. Will do more testing later on.

Just made a call to a Malaysian mobile with 0011 and the call went through.

Good to hear. Maybe MFN still has a few bugs to work through. So far so good.

OK, it looks like we can call Malaysian mobiles but not landlines.

OK, it looks like we can call Malaysian mobiles but not landlines.

Having the same problem with Cyprus, it's ridiculous. How does it make any sense?

Working last week with PennyTel, not working this week with MyNetFone.
Works to calls in a country for mobiles, doesn't work on landlines.

Just in case there are other people having international call issues

You dial the full number minus the 0011 prefix
Had the issue with calls to Malaysia (both mobile and landline). Thanks to ozimarco's suggestion of dropping the 0011, calls were able to get through (both mobile and landline).

Are you sure that your dial plan doesn't fiddle with it?
I don't have a secondary VSP and my dialplan is only to block a handful of numbers. So I don't think anything is routing out differently ... I did try calling out last week with the full 0011 and it was working ...

I'm not sure why it works � but as long as I don't need to sleep outside tonight, that's a good enough solution for me.

Finite State Machine writes...

How does it make any sense?

Sounds like least cost routing and the lack of an alternative route. You wouldn't think you would need a back up provider with MNF.... Does it work with other providers who use Symbio? Though I wonder if the provider I am thinking of uses Symbio for overseas destinations or Optus or a mix of both.

... and we're all back to normal. I have just called two Malaysian landlines with the 0011 prefix. Failing an explanation from MNF, we'll probably never know what happened today. If it was someone's fault, they'll probably want to keep it quiet.

Anyway, as you were!

It's a pity you can't do the equivalent of a traceroute to trace the entirety of VoIP call.

max writes...

In "Auto Payments" there is a "Triggered Topup" option, I'm guessing that the "Current Topup Level" is the amount to be added to the account.

It is topped back up so the new balance is "Current Topup Level".

Does the "Topup" happen when the balance equals zero?

When it goes below $5.00

If you hover your mouse over What is Triggered Topup? it says Triggered top up will top back the credit to the nominate top up level whenever the call credit drops below AUD5.00

Should I be removing my credit card via the old portal www.pennytel.com.au ? It topped up $10 again automatically today

Can anyone help me please...
I spend a lot of time overseas and have been using PT Free Access for years with CSipsimple and has been costing only $0.015 ish per minute
I have tried to configure CSipsimple with MTF but can't get it to work, have asked Cory but no reply
Also where do I find the VOIP rates for calling Australia from over seas
Cheers.

Maskram writes...

I have tried to configure CSipsimple

I use CSipSimple with my new MNF PT accounts. I suggest you add accounts using the basic option, not the PennyTel option because it will have the wrong sip server. Then you just need to enter a display name, your account name (i.e. your extension), the server sip70.mynetfone.com.au and password. I have put the new setup in five phones now and it works fine in all of them.

Calling Australia from overseas is just the usual domestic rates, e.g. 8c untimed or 1.6c per minute for national calls on free access accounts and 10.5c per minute to call mobiles.

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Maskram writes...

I have tried to configure CSipsimple with MTF but can't get it to work

What are the symptoms? Double check your user id and re-enter your password from the configuration email to be sure they are entered correctly.

While the "My Net Phone" (sic) wizard does work for now at least, it's is preferable to use the server MNF nominate to assist with their load balancing. You need the generic "Basic" wizard for that.

Edited to remove incorrect information � see below. Generic wizard *does* work

The "My Net Phone" (sic) wizard server preset does not work, presumably it is out of date.

It works just fine for me.

My DID is still not working raised a ticket #1024658 9/7/16

15/7 No response yet still awaiting a response, besides that outgoing calls are working well

......

Urm8 writes...

It works just fine for me.

You are quite correct. I made a false conclusion based on my inadequate testing. I did how discover a couple of things that may be of interest to fellow VoIP obsessives.

1. MNF returns a different error, "Not Found", when the user id is invalid (that's how I tested) than when the password is invalid,"Unauthorized". Responding differently is generally considered to be a security weakness. However, given that on the surface that MNF user ids are assigned sequentially it would not weaken security very much and simplifies debugging if the error codes are known. For greater security VSPs should use less predictable user ids. All of mine appear to ve assigned from a sequence. Pennytel, BTW, returns a successful registation with any old garbage. One of my others, prefers "Forbidden" rather than "Unauthorized".

2. Doing a reverse lookup of the IP address used by the server name domain name mobilesip.mynetfone.com.au (125.213.160.81) reveals a number of mappings, not all of which resolve.
sip.mynetfone.com.sg (fails)
sip01.symbionetworks.com
sip.hostedphonesystem.net.au
sip.mynetfone.asia (fails)
sip.mynetfone.com.au
sip.mynetfone.sg (fails)
sip.cutyourphonebills.net.au
sip.mynetfone.com.tw (fails)

A failed push into Asia perhaps.

I'm still sip registered with pennytel though I did the transfer thing last month. I have a login for my pennysim but can't find anything to log in to mynetfone for voip. I use voip now just for the occasional call to Thailand. I feel voip is losing its attraction with the unlimited mobile plans now available and some also include international calls to selected countries,

What's happening with refunds?

What's happening with refunds?

Will be happening before the end of July, just like the credit transfers. MNF need to close off the books on Pennytel before they can process refunds and credit transfers.

Will be happening before the end of July, just like the credit transfers.

A MNF CSR told me during the week that credit transfers to our new accounts would occur during August after PT billing for July is complete.

A MNF CSR told me during the week that credit transfers to our new accounts would occur during August after PT billing for July is complete.

I think this is the most likely scenario. Originally, the old Pennytel system was going to be shut down by the 1st of July. If that had happened, the books could have been closed off for the month of June and refunds/credit transfers processed before the end of July.

Now, because the Pennytel system has been kept running during July, everything has been put back a month.

I am having same problem. I have put back pennytel sip details and started working again. Then I informed them about this. They told me to remove pennytel configuaration. So I removed pennytel configuration and put back MNF configuration and informed them. But 2 days gone nothing done and no response. So today again I have put back pennytel configuration and its working fine. I will wait until pennytel completely stop DID incoming to raise another ticket.

Much the same here :

We have scheduled the plan change from PT Free Access Timed to PT Free Access
Untimed on your next Billing cycle Date which is 03/08/2016 as we cannot
schedule a plan change in the middle of a billing cycle

I kept on using pennytel until a few days ago even after being registered to MNF. However, now I am neither able to use pennytel or MNF. Looks like I am stuck.

I used https://www.mynetfone.com.au/media/support/downloads/CSipSimple_Setup_Guide.pdf to setup csipsimple to use MNF but keep getting "Error during registration: Unauthorized"

This is quite frustrating.

jinxor writes...

This is quite frustrating.

Are you using sip70.mynetfone.com.au or the servers mentioned in the setup guide?

Ok, I have got my Lines up and running, but I'd like to name them to a more friendly name that I can relate to. Not the "MNF-BYO-1 BY" etc etc.... as line 4 happens to be the one I have set up. Due to it being the first email I got.

On typing in the new name with 'letters, spaces, underscores and numbers'

Device name must be composed of letters, numbers, underscore and spaces

Then clicking the change button, it defaults back to the original name, and has that same message again.

Can we change it, or is it something MNF have to change?
Has anyone tried and had success?

Edit: I have to point out that the MNF Default name does not have any 'underscores' in it.
Is it a glitch?

I transferred my Pennytel account to MNF but I haven't been able to get it working. I'm using a Fritz!Box 7390 with Fritz Phones. I put the phone number, sip and proxy details in the FritzBox as per the email but it doesn't work.

I rang MNF on the weekend which was a very painful experience. The first call they cut me off. The second call I was on hold for 45 minutes. When I finally got through I got a muffled foreign sounding person who just kept repeating "we do not support that router, you will need to contact the manufacturer". The idiot wouldn't even let me go through the basic settings with him.

Does anyone have a simple guide for the settings I should be putting into the Fritz!Box? I paid credit into my new account and I am paying a monthly fee for a service I can't use.

Voip-Fan writes...

Has anyone tried and had success?

I changed all mine some days ago, each one to a mixture of alphanumerics, spaces and underscores. The system accepted all my changes straight off. I have 12 characters maximum per name.

My 2 Pennytel accounts transferred OK. No problems configuring on the Fritz!Box 7390. I used the new MNF phone number and password sent in the second email, but found I had to first log on to the MNF account sent in the first email that uses the old Pennytel number as the login id. Once I had completed the first account logon at MNF and completed that setup the MNF phone number became active.

The only problem I have is on my mobile which is a data only sim. I cannot use the over stamping CLID facility. The data only sim cannot make an outgoing call to verify the number is yours. The Pennytel system was data sim friendly and you could verify by a callback if I remember correctly.

Hi all,
Is any able to clarify whether Pennytel DID's get transferred to MNF for free ?

I was on the Pennytel Free Access Untimed with a free DID. I recall reading somewhere that if I had a DID with Pennytel, the transfer to MNF would include the same DID.

So I log into the portal but cannot see my DID anywhere listed, I called MNF technical support. They said the plan I have doesn't include the DID? (even though my MNF account login is the actual DID number)

sl2010 writes...

Is any able to clarify whether Pennytel DID's get transferred to MNF for free ?

After some delay, mine was transferred for free but it required intervention to get it to work with my new MNF PT account. See my earlier posts.

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With Cheese writes...

Does anyone have a simple guide for the settings I should be putting into the Fritz!Box?

I'm having no problems with my Fritz!Box 7390. Here is a summary of the settings I am using.

So, under Telephony->Telephone Numbers select the "Telephone Number" (ie: account) you want to edit or create a new one. (I assume you know this part, but just in case.... ;-)) Then, on the "Edit Telephone Number" page:

Telephony Provider: Other Provider (or this might be "sip70.mynetfone.com.au"; either is ok)
I don't believe the next three options are important in this setup
Telephone number for registration: <I used my DID here, but if you don't have one you could use the account number>
Internal telephone number in the FRITZ!Box: <Not important; I used my DID here again>
Display name: <Also not important; I used short description of this line>

Account information
User name: 098011********
Password: <your password for this line/account>
Registrar: sip70.mynetfone.com.au
Proxy server: sip70.mynetfone.com.au
STUN server: <leave blank>

Features
Do NOT tick "Use Internet telephone number for registration"

It's very important that the "User name" is the user name for the individual line/account that you intend to use, and NOT the username and password that you use to log on to the MNF website. It will be a long number, probably starting with 0980 like mine above, and the password is a random string of letters that you can't change except by calling MNF unfortunately. If you requested multiple lines, each one will have a different user name and password.

Let us know how you go :-)

Here is a summary of the settings I am using.

Thanks! I'll give it a go tonight and see how it goes. I did get a bit confused about where I should be putting in the DID number and where I put in the MNF phone number which are different.

Today received a email from Support. Finally my Incoming DID works on MNF!

Wrong thread...
Deleted.

Let us know how you go :-)

Thanks again, it seems to be all working now. I had the wrong thing in the Proxy Server bit. It beats me why the MNF "support" person couldn't have advised me on this, but at least it is working now thanks to your good self.

I changed all mine some days ago

Yep, I managed to get mine to change today, at least now I know what endpoint to select when sending an SMS. Even though 4 out of the 8 come up as the same send number, for my mobile and the other 4 come up as the Mrs mobile. Will get there eventually. Maybe.

Not sure why they wouldn't change yesterday.

jinxor writes...

I used https://www.mynetfone.com.au/media/support/downloads/CSipSimple_Setup_Guide.pdf to setup csipsimple to use MNF but keep getting "Error during registration: Unauthorized"

Must likely, you have entered the wrong password or an extension number belonging to someone else. Recheck that you have the correct extension and reenter your password.

If you have no luck post your CSipSimple log here and/or contact MNF support.

Has there been a definite fix for how to get incoming calls working? I can call out since the swapover but can't get incoming calls. Something about area being unavailable?

I am having problems registering credit cards on the MNF account . These are the same cards I used on PT.
I've send them an email , but was told to phone support instead .(I am not keen on a 45 minutes wait time )
Anyone with this issue ?

My DID is still not working after called the MyNetFone support 10 days ago. I guess they must manually doing it one by one so takes that long.

My DID (brought over from Pennytel) is also not working. Calling out is fine. I logged a support ticket online last Friday, and waiting to hear back. It is beginning to get annoying.

I can make outgoing calls with MNF. But I am not receiving incoming calls.

I emailed customer support and got told that it is working, and now I am here with it still not working.

somenewguy writes...

But I am not receiving incoming calls.

Is this incoming to your extension number or to your DID? If it is to your DID, make sure the DID is associated with the extension(s) you want to receive on.

Has the pennytel > MNF migration taken place? I have 3 PT accounts where I am still waiting for my migration email. Can a MNF rep confirm please? PT Voip is still active for me.

Has the pennytel > MNF migration taken place?

Yes it has

I have 3 PT accounts where I am still waiting for my migration email.

Quite a few people seem to have missed getting emails. The whole process has been a shambles.

Can a MNF rep confirm please?

Good luck with that. Your best bet would be to lodge a support ticket on their website. You could try calling if you don't mind waiting 45 minutes on hold

PT Voip is still active for me.

Contact them now because they could cut it off at any time.

madbunny writes...

can't get incoming calls

andrew988 writes...

My DID is still not working

ozTechZone writes...

My DID (brought over from Pennytel) is also not working

somenewguy writes...

I am not receiving incoming calls

My suggestion for all of you would be to call MNF support (sorry) and when you get to someone let them know you'll be lodging a TIO complaint if the issue isn't resolved today. You'll find your number will be working within a few hours if you do this.

ozTechZone writes...

My DID (brought over from Pennytel) is also not working. Calling out is fine.

Same situation here. Incoming call to my DID could not make my Zoiper setup to ring. I haven't tried with a PAP2 voice box yet but I believe it would be having the same problem. (because it rings against incoming calls when working with the PT server using the old details in a Zoiper setup)

I cannot figure out how to verify whether or not my MNF voip numbers has got a link to the DID (bought from Pennytel) . Can someone show me how it should work?

One more thing that is confusing is in related to the portal logon account numbers. I have multiple PT accounts but the emails received from MNF differ. In one Acct (the one I have a DID and is having problems) the email gave me a user number of the form 8889XXXXXX. In other words it was the same as my old PT account numbers. Using it and the given password allows me to log to the web portal of MNF successfully.

In a second PT account I've got and in the MNF email it mentioned an Account number in the form of 1100000XXXXXX. No password was given in the email message so I do not know how to work under the MNF web portal. Raising a email support request hasn't yet received any help (there was no replies after some weeks)

I wonder what is the correct format of the account numbers that will allow logging onto the MNF web portal to manage the new account.

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I cannot figure out how to verify whether or not my MNF voip numbers has got a link to the DID

when you login to the portal, there should be an option on the side menu called "my numbers" which should list any DIDs attached to that account.

One more thing that is confusing is in related to the portal logon account numbers

you're confusing username and account number. all MNF account numbers should be in the 1100000xxxx format. The username you use to login to the portal should be in the 888xxxxxxx format like your pennytel account

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terminal2k writes...

The username you use to login to the portal should be in the 888xxxxxxx format like your pennytel account

Thanks for clarifications. In that case I have already got the username but why MNF has not sent me the password to logon to their portal? Is this only happening to my account only or others have encountered the same?

The issue with no incoming calls is definite a problem. I must have this fixed before the PT servers are closing down.

Is this only happening to my account only or others have encountered the same?

You should have got a Device Setup is Complete email giving the voip number and password for each transferred number and at the same time a Login Details email giving you username and password to log into the account portal.

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You should have got a Device Setup is Complete email giving the voip number and password for each transferred number

I transferred 2 PT numbers and I can see them both on the portal, but only received a single Device Setup Complete email listing one of the numbers and password which I have set up OK.

Should I have received a separate email for the other number or should the details of both numbers have been in the one email?

EDIT: Called MNF and they sent me the details for the second number. I may have deleted the 2nd email thinking it was a duplicate. Anyway all good now, 2 numbers both working.

In that case I have already got the username but why MNF has not sent me the password to logon to their portal?

Did you get an email titled Customer Detail? When you open it, you'll see Login Details. Then, under User Details, you'll see your Account Username (888xxxxxxx) and your Account Password, as well as your Email Address. This is the username and password you need to log in to the portal.

ozTechZone writes...

My DID (brought over from Pennytel) is also not working

I had a check over my PAP2T settings tonight, and I got my DID to work. In advanced settings, I had an Outbound proxy setting set to another provider. I cleared this, and the DID worked. I did check in the MNF portal first that the DID was set to my VOIP number extension. Its good to be fully working again.

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My PT settings are still working with my Asterisk box but I thought I'd better change them to MyNet ones.

OK I could spend hours working it out but tried the guide at;
https://www.mynetfone.com.au/media/support/downloads/asterisk/config/MyNetFone_SIP_Setup_on_Asterisk_FreePBX.pdf

What an abortion of a guide! Nothing about incoming settings (are any needed?) and nothing about line registrations.

MyNet need to tidy this document up or generate a simplified one and please clarify how and which, of the many numbers they have emailed to me, should be used and where. The emails / account portal infers I have either 2 or 4 VoIP lines and the pull downs for DID infer I have 3 DIDs � when I thought I only had 2. I seem to have one user name and 2 account numbers to work with the 3 DIDs and 4 VoIP lines ~~and appear to have to use G729~~ all very confusing. Edit � established I could change CODEC via portal

I've had no issues setting up 4 other VSPs on the Asterisk box so why have MyNet made it so confusing? I allocated 30 mins for attempts at second guessing, that time has expired so maybe I just forget about porting to MNF.

My final plea � please make it clearer MyNetFone.

P.S. Please don't suggest I phone the Help Line! From what others have reported I don't have the patience to wait for 30 + minutes to talk to another country just to establish how to make the basic configuration settings for their service.

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I've had no issues setting up 4 other VSPs on the Asterisk box so why have MyNet made it so confusing?

I dont have FreePBX so dont know what goes in which box but my setup is no different from my other vsps so if you copy what you have for other vsps it should work. The (vsps) template contains all the common stuff re codecs etc. All other vsps use the same template and the same 5 specific entries plus a register string.
register=>098011000xxxxx:secret@sip70.mynetfone.com.au/098011000xxxxx

[mynetfone2](vsps)

secret=xxxxxxxx emailed password
host=sip70.mynetfone.com.au
defaultuser=098011000xxxxx
fromuser=098011000xxxxx
context=incoming_mnf2

This [section entry] is used for both incoming and outgoing calls . Asterisk doesn't require 2 separate trunk settings although FreePBX may.

Just for others that may have come across this confusion in MNF control panel.

I noticed my used sms's did not marry with my monthly date and after calling support found out that...
Bundled SMS's is reset to 50 at start of month not at same time as next billing date.

For eg my next billing date is 10/08/2016 but my free 50 sms's will not update with another free 50 until start of each calendar month.
I'm on freedom Plan

Hope that helps others.

I know this has been discussed before somewhere in these 84 pages but I can't find it. Is there any way to increase the lines if I mistakenly put in only 1 line when changing over?

this has been discussed before

Yep quite a few times.

For ease of searching, convert the page back to archive viewing, (it becomes one long page) search for 'increase' � and you find all occurrences of the search word. Scroll down until you find the relevant comment/post.

But to save you the bother :)

From Coreys posting....

whrl.pl/ReD760

Edit � established I could change CODEC via portal

Where in the MNF portal do I do this?

Is there any way to increase the lines if I mistakenly put in only 1 line when changing over?

I was in the same situation as you. All I did was contact MNF support to increase my SIP lines.

Which they thankfully did. :)

Which they thankfully did. :)

Free of charge?

Nathan@MNF writes...

Example Offer Plan: PT Freedom $5/Month

Inclusions:

Free MyNetFone to MyNetFone calls
280 FREE CALLS to over 80 destinations (as above)
$0.08 PER CALL to over 80 destinations (as above)
50 Free SMS
ALL transfered DID's FREE. Then $5/year for any new DID's you purchase

According to the above post, it should only cost $5 a year to purchase a new DID. I have found that, when I go to purchase a new number, the software wants to charge me $30. Could MNF please have a look at this.

Free of charge?

Yes, it was free of charge.

Thanks to the Service delivery team at MNF. ;)

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Yes, it was free of charge.

Thanks, that's good to know, although this news comes a bit too late for our neighbour. He found that he could only receive incoming calls on one device (having only 1 line) so he signed up to Siptalk, where he could add as many lines as he required free of charge. He put all his lines in a queue and now receives incoming calls on all his devices.

If MNF had made it clear that people, who had missed out on applying for 4 lines, would be able to apply for up to 4 lines after the fact, it would have made things a lot easier and created good will.

this news comes a bit too late for our neighbour. . .
. . . he signed up to Siptalk

So stop advising people to go to Siptalk then LOL

Looks like things are moving forward....noticed that the credit card on my pennytel account has been deleted, so auto topup will not activate when they transfer my funds to Mynetfone.
I was unable to delete myself and could not turn off auto top up.
So 1 less worry...overall very happy with my transfer all working do miss some of the features I used previously. Like SMS records of what was said, address book.
Also wish the MNF sms app would record the sms in native app like the Pennytel sms app did.
If anyone knows the creator of the Pennytel app maybe they could convert back to MNF.

loudon writes...

I am still using PennytelSMS.

It works OK with my new MNF account.

... and allows me to choose between MNF, Exetel, Global, etc...

I actually have 2 different users set up � so I can send sms for business and private uses.

was wondering how you are able to get the pennytel sms app to work with other providers I would love to be able to use the pennytel sms on Mynetfone as the pennytel sms recorded the sms in native app records.

any info appeciated

I have an existing mynetfone adsl account and I would really like at some stage to be able to merge my mynetfone voip account into it. I've read here that instructions on how to do this will be available by end of June. Has this option been delayed?

I would really like at some stage to be able to merge my mynetfone voip account into it

raise a support request asking them to be merged.

A callback service for customers sitting on hold would go a really, really long way. I've been on hold for 25 minutes now waiting to find out why my inbound calls aren't working and where my PT credit is.

This is appalling service.

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I just hung up after 46 minutes on hold. How is there callback option from a telephony provider????

Ticket 1029437 has been logged online, if it's not sorted by 5pm Sunday I cancel that night.

Edit: 7 minutes from logging case is all it took to be resolved. If I had done that first would I have been so lucky as to have not wasted 46 minutes on hold? LOL

Free MyNetFone to MyNetFone calls

But how do I remember my friends MNF number when its so long 098011XXXXXXXX?
Is there a way to make it easier or shorter other than them having to pay for a DID?

But how do I remember my friends MNF number when its so long 098011XXXXXXXX?

Add it to your contacts or phone book.

Has this option been delayed?

Yes, it has. According to Corey, instructions for merging of accounts will be available in August.

But how do I remember my friends MNF number when its so long 098011XXXXXXXX?

Include the number, or several numbers, in your dial plan and use single key shortcuts to access/dial the numbers.

Hi There,

At present the only way for this to be provisioned is manually. So you will need to call our MNF sales team on 1300 731 048 to purchase these at the $5.00 Price.

Our software team will look at adding this into the portal for migrated PT customers in the near future. We would like to apologize if this causes any inconvenience.

Corey,

Seems things are now happening with the credit transfer from PT to MNFPT.

I put $10 in to the new MNFPT account as it was in negative balance, got a confirmation email that it had gone through a few days later. I know they let us go into negative balance, but as they have allowed it I thought I'd spend a few bob with them just in case there was to be any issues. Not really a risk, after all how often does a VSP go belly-up :)

Checked credit balance today, its actually short by the amount held on the Pennytel account.

The wheels are turning!!.

Where in the MNF portal do I do this?

My Voice Service Advanced tab.
Maybe you dont have one. I can remember from way back not everyone has one but I cant remember the reason now. Mine has always been there but it doesnt work anyway as I have mine set to G711A 20 ms but Invites atways come in with G729 first priority.

My Voice Service Advanced tab.
Maybe you dont have one.

No advanced tab for me.

No advanced tab for me.

I have come across this before as I stated . Mine is the 6th tab after Follow Me and Voicemail.

6th tab

Only 5 here.

What's the action url? eg. /myaccount/VoiceFollowMe.action

No advanced tab for me.

You get an Advanced tab if you bought a locked MNF device.
It's basically used to adjust a few settings on your ATA/device which you wouldn't otherwise have access to.
You don't need it if you don't have a MNF locked device.

So you will need to call our MNF sales team on 1300 731 048 to purchase these at the $5.00 Price.

That's OK, thanks Corey.

Our software team will look at adding this into the portal for migrated PT customers in the near future.

That would be good. Thank you.

Waiting in vain for support to get back to me after sending email some 6 days ago.

Still waiting... 18 days now.

Some progress though. Registering moves the result code to from 480 to 503 and MNF to MNF actually works. Regular DID calls fail.

If registration is required for outbound calls this will be different from my original MNF extensions.

If registration is required for outbound calls this will be different from my original MNF extensions.

No I have a voice gateway set up to use one of my sip70 accounts without registering and it works normally without registration.

No I have a voice gateway set up to use one of my sip70 accounts without registering and it works normally without registration.

This is interesting, and I saw you and some others testing this recently (on another thread?).
I'm sure MNF must have changed something for this to work.
Years ago, when people were setting up 3102's I seem to recall that MNF would not work on a gateway. It had to go either on the line tab or it could also work for outbound calls when set up on the PSTN tab, but not on a gateway.

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onhold writes...

This is interesting,

Yes I thought the same but then Phil posted this.
/forum-replies.cfm?t=2215053&r=50895529#r50895529
Since then I have both mnf/pt and tc working in this manner. I guess there is no way they would not work . When they get an invite they see from username it is in their database so they send a request for a new invite containing authentication eg a hash of realm, password , secret string they sent you etc. If this agrees with their hash of the same quantities then you are genuine so the call is setup and proceeds. Maybe it just the way the obi formats the invite but I dont have any other device to try it with.

onhold writes...

I seem to recall that MNF would not work on a gateway.

Your recollection is correct. Some years ago I discovered registration was not required.

I spoke too soon.

I thought my DID I had with PT had come over as it did work.

Then today, it ceased working on the transferred account and worked on the Old PT account.

What is happening? This is not about the residual balance coming over, but the ability to use the account.

Thanks.

onhold writes...

Years ago, when people were setting up 3102's I seem to recall that MNF would not work on a gateway. It had to go either on the line tab or it could also work for outbound calls when set up on the PSTN tab, but not on a gateway.

Actually, I'm pretty sure I ran into this the other day with a Sipura 3000 but I want to retest. From what I observed the Sipura always sends the user id configured for the proxy in the SIP "From" header regardless of which gateway it is using. Pennytel responds with a normal "authentication required" error response and the Sipura sends it the userid and password configured in the gateway as part of the authentication response in the reissued invite and Pennytel is happy to accept that even though the "From" header remains meaningless to them. The other VSPs just refused the original INVITE with various error codes. The response for MNF was "Bad gateway".

I assume the theory about registration being required is because in the Sipura 3K and similar devices the proxy entry needs to be used for outgoing calls with MNF and many other VSPs and of course the proxy entry is the only way to receive incoming calls. However, one can turn off registration in the Sipura 3K and I've yet to find a VSP that refuses to accept outgoing calls in that case.

The moral of the story is the some of us Pennytel immigrants will need to upgrade our systems to have our devices capable of calling either MNF and another VSP without configuration changes. Running a switch or SIP proxy on some existing hardware is probably the cheapest way to do that.

The obi ata voice gateway is set up with its own sip proxy , userid and password then 'borrows' a sip configuration setup for another trunk. This results in the gw Invite being almost identical to one sent by the 'borrowed ' trunk acting alone including all the media information. The only differences being the gw sip proxy, userid and password have been used in setting up the Invite pkt. The Contact : uri information however always remains that of the 'borrowed' trunk so there is no way an incoming could ever be routed to the gw trunk.

I have a voice gateway set up to use one of my sip70 accounts without registering

Thanks for confirming that Rob.

So I have sorted out the confusing number of numbers! and got my lines registered and working on my Asterisk box.

My Voice Service says I'm using a Linksys SPA942 � which I am but behind Asterisk � as the MAC Address matches one of my SPAs I assume this has somehow filtered through from Pennytels account history � Was this why I had 2 number for Registration and another 4 line numbers ?

Now I'm struggling with My Accounts � Auto Payments I don't seem to be able to set either of the two Auto Topup options � Triggered Topup would probably be my choice but, despite what other MNF literature says, it wants me to keep a balance of $135 in the account � this is far too much to put "at risk" as I don't make that many calls. On the Auto Topup page Current Topup Level and New Topup Level have no setting boxes and all I can do is select a sum in the Pay Outstanding Balance box � but as yet there is no outstanding balance.

Can someone from MNF explain how Auto Topup works and how to set it as it does not seem (for my account) to follow the various FAQs etc.

I can't use pennytel any more but credit didn't transfer to new mynetfone account. My new account got 0 balance.

sksksk writes...

I can't use pennytel any more but credit didn't transfer to new mynetfone account. My new account got 0 balance.

I think old PT balances are being transferred in August.
In the mean time if you use the new MNF account, it just goes into negative balance I believe � so it can be used.

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Does anyone in MNF EVER get back to you? I've tried email and phone. Phone is just a message, and email just gets an auto reply then nothing. It's only been 3 weeks since I sent in a support request, so I guess I shouldn't be TOO fussy.

Well the whole transfer to MynetPhone is complete waste of time for us, weeks without a phone , no one ever phones us, just a lot of text goobly dook, So unless Mynetphone fixes the problems caused by themselves in the next day or two we are of to a better service provider and we advise any one else having the same problems just dump MynetPhone!

drep writes...

no one ever phones us

Your best bet is to call them on 1300 731 048. You will be in the queue for quite a while but, once you get through, they should be able to solve whatever problems you are having with the migration process.

we advise any one else having the same problems just dump MynetPhone!

People make up their own mind whether the migrated plans are of value to them. If they think the new MNF plans are still good value, they will spend some effort making sure they are successfully migrated, e.g. by calling MNF support.

We had our own problems, but, with a little patience and perseverance, we managed to get them resolved and our service is now up and running.

Your best bet is to call them on 1300 731 048. You will be in the queue for quite a while

I found that dialing 02 80088000 produces the same result as dialing 1300731048, ( i.e you join the queue but you do not pay the 1300 premium rate). Although I am now a registered MNF customer, I am unable to to call them on their so called free number (181). I have mentioned this to CS but nothing gets done about it � one operator told me because my account is in negative balance, that is probably the reason ! ! Like many others, I don't think I'll be with MNF for much longer

moye writes...

I am unable to to call them on their so called free number (181). I have mentioned this to CS but nothing gets done about it � one operator told me because my account is in negative balance, that is probably the reason ! !

I'd say the CSR is probably correct as I can call 181 without any problems. I recently added $20 to my migrated account.

Hi All
Having migrated to MNF for voip and ADSL just a quick question � if you want to call 13 1300 or 1800 numbers do you still put 61 in front of them
TIA

shebrett46 writes...

if you want to call 13 1300 or 1800 numbers do you still put 61 in front of them

No. There is no need to put 61 in front of any numbers.

Thanks

moye writes...

I am unable to to call them on their so called free number (181).

I too am unable to use the 181 selection options . 121 and 151 work i.e they recognise the DTMF phone keypad selections. I get into the 181 menu, but the selections do not work. I seems they have deliberately disabled them.

Also how does one make it possible to dial out to a local number in vic without appending the (03) prefix?. I have to always add the 03 before dialling out.

I too am unable to use the 181 selection options

I just tried and connected ok and could step through the options without any problem. I was using the sip70 proxy.

Also how does one make it possible to dial out to a local number in vic without appending the (03) prefix?

In the original mnf accounts this was done automatically based on your address . I have also been using the sip70 account without an area code for nsw but if you didnt have an original mnf account you may have to wait until things settle down . A lot of devices let you do it with a dial plan. My sip70 account is in negative balance for more than my PT balance when it comes and this has not stopped me using it to make calls.

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I was using the sip70 proxy.

I too am using the SIP70 proxy. As I said selections work for 121 and 151 numbers. Seems that mynetphone has disabled the 181 options just to avoid being inundated with help calls from migrated pennytel customers? Not very good service I say!

In the original mnf accounts this was done automatically based on your address

I think I could set those options on the penneytel website. There are no such option settings on the mynetphone website

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Not very good service I say!

My post above was referring to my call to 181. It worked perfectly and the options have not been disabled . I never tried 121 or 151

There are no such option settings on the mynetphone website

No once again as I posted this is done either automatically or by support.

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I have a Sipura 3000 ATA box

I am not familiar with this model but check out the Appendix in this guide.
http://www.jmgtechnology.com.au/spa_3000_guide.pdf
It would probably be something like <:03>xxxxxxxx

Edit . No that would add 03 to every 8 digit number . More like <:03>[ ] xx etc where this is your local dial plan so it only adds the area code to a local number.

Interesting, I managed to get my accounts working for outgoing. Incoming is dead though. It seems Tel$stra does not recognise the DID "the number you are calling is disconnected".

Stuffed if I can see a setting that would prevent that from working, so I assume this is a problem on the MNF end.

PS, can someone please explain to MNF that "shortly" does no usually equate to 30mins+ waiting. "Hang in there" he says... shoot me now.

It seems the call is not THAT important to them.

-_-

Acrimonial writes...

Tel$stra does not recognise the DID

Mine works when I use the +61 or international format for the number.

https://www.mynetfone.com.au/media/support/downloads/sipura-spa3000/config/config.html

A lot of devices let you do it with a dial plan

I have a Sipura 3000 ATA box. Can you guide me how to do it?

This is the dial plan for Sipura 3000 on the mynetphone website

(*xx.|000S0<:@gw0>|121S0|151S0|181S0|[2-9]xxxxxxxS0|0[23478]xxxxxxxxS0|0011xxx.|1800xxxxxxS0<:@gw0>|1300xxxxxxS0|13[1-9]xxxS0|<#0,:>xxx.<:@gw0>|xxx.)

What do I need to change?

Should it be?

(*xx.|000S0<:@gw0>|121S0|151S0|181S0|[2-9]xxxxxxxS0|0[2478]xxxxxxxxS0|0011xxx.|1800xxxxxxS0<:@gw0>|1300xxxxxxS0|13[1-9]xxxS0|<#0,:>xxx.<:@gw0>|xxx.)

Please help me.

This is the part I changed

0[2478]xxxxxxxxS0

which was previously

0[23478]xxxxxxxxS0

I removed the 3

Edit . No that would add 03 to every 8 digit number . More like <:03>[ ] xx etc where this is your local dial plan so it only adds the area code to a local number.

Can you write the complete dial plan for me correctly? based on my post above?

Thanks in advance.

Can you write the complete dial plan for me correctly?

I used this successfuly from Melbourne.

(*xx|000S0|0011xx.|0[23478]xxxxxxxxS0|09xxxxxxS0|1[258]1S0|1[38]00xxxxxxS0|13[1-9]xxxS0|<:03>[29]xxxxxxxS0)

I used this successfuly from Melbourne.

Thanks Phil

Can you write the complete dial plan
<:03>[29]xxxxxxxS0)

As Phil has posted this adds 03 to any 2xxxxxxx and any 9xxxxxxx number. If you dial other Vic numbers just add them into [29] . S0 means then dial out immediately.

Thanks Phil and Robnll

I've just got round to logging into the new MNF account. I haven't yet set up my voip account on the frizbox. I have noticed on the account page, my previous PT balance of around $70 has disappeared and my current MNF balance is zero. Is there something more I need to to do for it to show up on my account. There has been 825 new post in this thread since my last visit, so I haven't had a chance to read through if this has already been covered

Pennytel sip has stopped for me and I have successfully moved over to mynetfone using the settings in the emails. Also working in net2max after I waited overnight for new settings to kick in. Regarding dial plans, I am using zoiper so essentially its sent raw. I have found, for Australia, +61413xxxxxx, 61413xxxxxx, 0413xxxxxx so great for using the one phone book. Calls to Thailand simply +66xxxxxxxxx or 66xxxxxxxxx but I did notice the dialing usage log prefixes 0011.

Funds still haven't been transferred over but did get an email saying this will happen.

Nutztoyou writes...

Is there something more I need to to do for it to show up on my account.

Nothing except wait till August when, some sunny day, the PT funds will reappear automagically.

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Hi, i am trying to do a $2 BPay topup to my Pennytel Account before Friday. As after the migration to MyNetFone, the minimum topup is $10 by BPay.

Pennytel states the BPay Biller Code is 84350, but my Bank HSBC says no its not. The Bank says the Pennytel BPay Biller Code is 0000256842.

Anyone got any advice, which is correct?

Thanks for any help

84350, but my Bank HSBC says no its not.

So does mine. That biller code no longer exists.

The Bank says the Pennytel BPay Biller Code is 0000256842.

That code comes up as Pennytel Australia. I don't have a PennySIM account so I cannot check whether this is the biller code used by Pennysim users.
I don't know if it is wise to add more funds to Pennytel at a time when they may well be closing off the books and calculating the credit transfer amounts. Then again, if $2 is the most you have to lose, you may think it worth the risk. If I were you, I would lash out and put $10 into MNF. :)

Then again, if $2 is the most you have to lose, you may think it worth the risk. If I were you, I would lash out and put $10 into MNF. :)

Cheers buddy.

MyText SMS, can you only register one number at a time?

I registered one number today, they charged me 5 cents, balance in porta -5 cents; cannot see how you can register another number?

Also is there a generic access number like the old Pennytel access number 02 8989 8800 � This number no longer works BTW....

Or is it specific to region like Brisbane 07 3147 6666

Just called customer support MyNetFone, waited half an hour. They knew nothing, no help at all.

Thanks for any help

The Bank says the Pennytel BPay Biller Code is 0000256842.

I don't have a PennySIM account so I cannot check whether this is the biller code used by Pennysim users.

Can confirm: 256842 is the billing code for the new PennySIM Portal.
You won't be able to add funds to your VoIP account using that code.

Also, I just got the email from MNF � funds transferred! Hooray :)

MyText SMS, can you only register one number at a time?

Yes, only one number.

Also is there a generic access number like the old Pennytel access number 02 8989 8800 �

There are access numbers for a number of places around Australia. Here is the list.
As explained on the page, you need to register your number before you can use the service.

~christina~ writes...

Can confirm: 256842 is the billing code for the new PennySIM Portal.
You won't be able to add funds to your VoIP account using that code.

Thanks for confirming.

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~christina~ writes...

Also, I just got the email from MNF � funds transferred! Hooray

So did I. The balance shown does not seem to reflect this having happened and there's no way to view the transaction by which it was done.

I'm skeptical.

EDIT: This morning, I've had an email to say they tried to charge my stored credit card and it failed. There should be no good reason for this. I will not be making a manual payment � I expect their automatic debiting to work.

On the former PennyTel portal, you were able to see a list of financial transactions, such as amounts owing, credit card charges etc. This new portal needs the same feature.

ThirdRonnie writes...

The balance shown does not seem to reflect this having happened

Mine was transferred to my PennySIM account � the balance there says "Your account balance is currently: $0.00 � $9.83 in credit" , which is a bit confusing, but it seems to be there.

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I've set-up MNF on a Softphone, but when I ring my own Telstra mobile number, it goes straight to voicemail.

If I ring from my work VoIP account to my mobile, the mobile rings as normal.

So it's not a problem with my Telstra mobile.

Any suggestions on how to fix it?

EDIT: I think I figured it out. My caller ID on the VoIP is my mobile number. So because I'm calling myself, Telstra is sending the call straight to voicemail?

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when I ring my own Telstra mobile number, it goes straight to voicemail

Yes weird stuff. It happened to me too. Called my virgin mobile phone from the VOIP phone and it went to the virgin mobile voicemail message system. There is a long pause before this happens.

The second time I tried it rang properly.

I tried it again and the same weird thing happens. I am using Sipura 3000 ATA

I tried my Landline to mobile phone and mobile phone rings properly.

Try it again and let me know if the same thing happens again. Then there is a problem with mynetphone's systems.

Edit: Now it is ringing my mobile. They must have fixed something. But 181 number sub-choices in the selection menu are still not being recognised. Some DTMF problem at their end? Technical support is looking into the matter.

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Just been onto support (181) and they added the 3 extra sip lines for me as discussed earlier in this thread.
Got to say I was impressed with
1 � Not much of a wait to actually talk to someone
2 � Satisfactory outcome achieved :)

Been playing and now I have my DID ringing my c470ip, Sipura 3102 and mobile phone simultaneously.
Anyway keeps me off the street ;)

I changed my Pennytel details to MyNetFone in my ata at the end of June and have not used my Pennytel Account for the entire month of July as the MyNetFone replacement has worked without problems.
But I have checked on occasions to see if the credit was still sitting in my Pennytel account I have $8.39.
Tonight I was surprised to see only $3.39 yes I have been charged today the 27 Jul $5.00 for my freedom account for July which I also paid $5.00 in MyNetFone at the beginning of July when they gave me my 280 calls and 50 sms.
Wonder if I will see the $5.00 again when they transfer the balance from Pennytel to MNF

nd they added the 3 extra sip lines for me

for free?

I got charged $19.95 to add a second line (but then got $10 call credit). So it cost $9.95 for a second line.

for free?

I got charged $19.95 to add a second line (but then got $10 call credit). So it cost $9.95 for a second line.

What are these extra lines. Can someone tell me?

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What are these extra lines.

If you want to use several devices, you need an extension, line or endpoint (all these words mean the same thing) for each device. Every line will have its own MNF number and password.

This will give you the capability of calling between extensions, which is free, by the way. It will also give you the capability of receiving incoming calls to your DID, should you have one, on all or some of your devices. This can be set up in the Follow Me section of the portal.

You can actually put the same line in various devices and you should be able to call out OK from each device. The problem you will have, though, is that incoming calls will be hit and miss. They will usually go to the device that was last registered, which is probably not what you want. Hence the need for several lines.

In the original migration offer, we were offered 4 lines for every PT number we had. For example, I had three PT numbers and now have 12 MNF extensions (4 for each PT number). As, at the time, no explanation was given, a number of people overlooked the dropdown box for selecting up to 4 lines or didn't understand why it mattered. Now that they understand, they would like to apply for the 4 lines.

Some of these PT migrants have contacted MNF support, explained the situation and have been allowed the extra lines (up to 4) free of charge.

If MNF support are trying to charge you for the extra lines, explain that other PT migrants have received the extra lines for free. If, after the explanation, they still want to charge you, ask to speak to a team leader.

I cannot seem to find a customer information statement for the Mnf Pennytel branded go global pennysim plan. Looking at my call data in the new portal I seen only GPRS connection no 3g or 4g. Also this data is billed. Nil is included. My old plan had 1gig data/ month. Does this no longer apply?

Married to Christ writes...

for free?

Yes � just looked up my details and said you are transferring from Pennytel and we can do it.
Maybe because mine is one with a monthly fee and DID (old Pennytel freedon plan) being moved over.
I did say that I had missed the opportunity to select 4 lines when the offer came.
Like most here I also didn't know that MNF didn't allow multiple registrations.

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Grat writes...

Hi There,

As 1gb of data is included in this plan monthly and charged 3c per mb there after. The invoices will show charges for this data and then take off 1gb of it at the end. Please double check this.

GPRS is the name we are currently using as our data descriptor. However depending on what area you are in you should still be able to access the 3g network.

Thanks,

Hi MNF team,

Just switched from PennyTel to MNF and all appears well, so that's a relief and a thank you to the MNF team for getting us there in the end.

Just a question around the CIS for the PT Freedom plan � the offer states 8/c call to over 80 countries but there is no reference to what those countries are. The one communication I have seen from MNF on this has been a post on this thread from Nathan who references the PennyTel website. So will MNF be providing a list of the 80+ countries for reference before the PennyTel website is shut down forever?

Thanks

my DID from PT still isn't working.
Everything else is fine.
is MNF still migrating the DID numbers?

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my DID from PT still isn't working.

Have you checked that the DID is attached to the line you are using? If you have more than one line, chances are that the DID is attached to a different line to the one you have registered in your device.

If that is indeed the case, you have two options. Either enter the details of the line with the DID attached in your device or detach the DID from the line it is currently attached to and attach it to the line registered in your device.

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I can't help but notice that this thread has gone very quiet over the last few days. This probably means that those who have successfully migrated are now happily using their new service and enjoying the improved call quality. It could, of course, also mean that those who haven't successfully migrated have given up and gone elsewhere.

The MNF reps have also been very quiet. As the transfer of the PT credit balances is supposed to occur in August, I can only assume that the PT books will be closed off this weekend. I also expect the PT portal to disappear from our browsers in the very near future.

Personally, I am happy with the end result. The three people I helped with their new setup are all happy. We had a few hiccups along the way but it all got resolved to our satisfaction. Well done, MNF, keep up the good work!

By the way, Corey, remember that you promised to give us information in August regarding the merging of existing MNF portals with migrated portals. I will start bugging you about that in a few days' time. At the very minimum, I would like to be able to share credit across both portals. It doesn't particularly bother me that the portals remain separate as long as my migrated portal has access to the credit I have in my old MNF portal. Another popular VSP has a feature where you can send credit from one account to another. This would be very handy as it wouldn't involve support at all.

It could, of course, also mean that those who haven't successfully migrated have given up

I'm one of these.

Day 25 and counting since I raised a ticket because my new extensions do not work. When PT goes, so do I.

I am one that migrated from Pennytel, I was with them from the time they first started My Router/Modem is a Fritz Box 7360 and it is still set up for VoiP to Pennytel. I have asked MyNetFone if they could email the set up details for this Modem, they have not answered after a number of weeks. What I do have, is their letter with the "Device Configuration Details", but I have not been able to find where these settings go in this particular Modem. If anyone has a FritzBox, and you have set it up, I would appreciate it, if you could give me some instructions.

aussietaff writes...

If anyone has a FritzBox, and you have set it up, I would appreciate it, if you could give me some instructions

Try this.

whrl.pl/ReAGa1

As the transfer of the PT credit balances is supposed to occur in August, I can only assume that the PT books will be closed off this weekend.

Migrated to MNF weeks ago, just fired up a softphone app with my old Pennytel credentials, its still registers and can make calls

Many other people still waiting for their Pennytel credit to roll over to MNF?

shazosbourne writes...

Many other people still waiting for their Pennytel credit to roll over to MNF?

I am. It is supposed to happen in August.

I am. It is supposed to happen in August.

Me too. I don't think anybody has had PT credit transferred to MNF yet.

Since it looks like PT sip servers are still registering, I don't think the PT accounts will be closed off in a hurry. I don't think we can rely on any dates suggested, going on past performance. This is no real problem for so long as MNF continue to allow us to use MNF accounts even in minus credit. I will be looking to link my two ex-PT accounts to pool the credit once it been transferred, and the way things are going, MNF will want me to do that too, if it wants to clear a minus credit.

I suggest that you keep an eye on your pennytel balance especially if you have a freedom account or an account that has a monthly fee.
I was charged the $5 monthly freedom fee for July on the 27 July posted as an adjustment.
That is despite having not used the freedom account on pennytel as they had successfully transferred
my account to Mynetfone and it was working including the DID.
They had already charged me the $5 for the freedom plan for July on the Mynetfone account at the beginning of month when they gave the 280 calls and 50 sms credits.
I sent in a complaint 3 days ago to MyNetFone but have heard nothing back.
I am sure I would not be the only one charged so suggest you all double check you balances before they close down the pennytel site.

a feature where you can send credit from one account to another. This would be very handy as it wouldn't involve support at all.

+1.

This is no real problem for so long as MNF continue to allow us to use MNF accounts even in minus credit.

So on a $0/mth account, with $0 credit, (waiting on my 20 odd dollars to come over from Pennytel) I can still make calls? I use my account infrequently, but would like to use my account without adding more money to it.

shazosbourne writes...

So on a $0/mth account, with $0 credit, (waiting on my 20 odd dollars to come over from Pennytel) I can still make calls?

Yes.

Well my experience with MNF "customer service" has been pretty sad so far. A support ticket I tried to open was replied to with barely understandable English that I think was asking me for an Australian number. I provided them with one, but was not called back. In fact the original phone number I gave them was Australian, so I don't know what they were on about anyway.

So I decided to get on the front foot and call their support. Well, as I write this I have been on hold for 34 minutes, and I don't know how much of my weekend I want to invest in trying to reach MyNetFone. Pennytel always had pretty crappy customer service, but at least they had live person you could message in real time on their site.

The MNF phone message has some sombre sounding guy who likes to start his spiel by saying "Did you know...."

Well, MNF, did you know that just about every telco now has a service whereby you can leave your phone number and they call you back when they are free, to avoid people waiting endlessly on hold.

My VoIP service with MNF does not work. I need to get it sorted today, but can't wait on hold all day to do it.

I was charged the $5 monthly freedom fee

My Pennytel account still shows a positive balance while my MNF one is in negative territory waiting the transfer.
However I can't see how my Pennytel account could incur any further charges as my credit card details have disappeared.
Did your credit card details remain or did they still manage to debit your card even though it was (presumably) not there?

However I can't see how my Pennytel account could incur any further charges as my credit card details have disappeared.

When you still have a positive balance, you don't need to have a credit card registered to be charged. All it means is that your balance decreases by the amount charged. I thought that would be obvious.

Of course, if the PT account is no longer used, there should not be any charges at all. Migrated plans should be charged in the MNF portal.

I understand where you are coming from � I am not worried about my account at all however I probably incorrectly assumed that the poster I was replying to had his card debited.
I can now see that may have instead just come off his existing balance � this had not incurred to me (tunnel vision) :glad:

Did your credit card details remain or did they still manage to debit your card even though it was (presumably) not there

My credit card was deleted but I had a credit balance waiting to be transferred of $8.39 but it is now only $3.39.
SO I have paid 2 times for July once with MyNetFone which is fine as that is what I have used and once with Pennytel which is not fine as I have not used the service at all not even once during the month.
Will wait to see if I eventually get the $5 back or a reply to my complaint lodged with mynetfone.

I hope the money transfers soon, as i am still $-5 so i hope it goes -$10 then credits me credit to balance things. I know all should be good i read earlier the credit transfers going through August.

SO I have paid 2 times for July

I see � my Pennytel account seems (from my old invoices) to be issued at the end on each month eg last one shows
From: 2016-06-01
To: 2016-06-30
Maybe I will get the debit tomorrow in line with previous invoices.

I see � my Pennytel account seems (from my old invoices) to be issued at the end on each month eg last one shows

Yes invoices are end of each month but in the past they charged the $5 monthly charge at the beginning of the month ie in advance...
but this month they charged on the 27 Jul its the only transaction for the entire month.
Likewise mynetfone charged the $5 at the beginning of July in advance as you would expect.
Maybe I am the only one with a Freedom Account that's been charged by both platforms.

Maybe I am the only one

Possibly � my PT still shows my old balance (around $8) � as on a certain TV show "with the fullness of time" all will re revealed � we hope.

Hi all, couldn't seem to find an answer to my question going through this thread. I finally received my welcome email (late june) and activation email (friday) as well , however I cannot log in to the portal. Can anyone tell me how long this should take?

What is the login details to be used? I think its the account username and password but as it wasn't working thought id ask.

My Account Username: xx
My Account Password: xx
Email Address: xx
MyNetFone Account Number: XX

My Account Username: xx
My Account Password: xx

These.

By the way, you can change your web login password but not your SIP password.

SO I have paid 2 times for July

Oh dear I think this is going to get complicated.

My Pennytel account has also been "debited". So whereas before it had a $8.42 balance it now has a -$10.46 balance as my $18.88 crazytalk plan fee has been deducted.

BUT normally my payments date is the first of the month, but the fee on pennytel was taken off on 20th Jul. Last fee before that was 1st of Jun

My MNF account is -$18.88 (actually a bit more because of some calls), but this means I have been charged the 1st of July crazytalk plan fee, so why I need to be charged again on 20th July on the Pennytel account I really don't know. I suspect this thread is going to significantly increase again as everyone tries to sort out their account balances.

My Pennytel account was also charged $5 on the 30th of July for my old PT Freedom plan. I will be watching my MNF balance carefully to make sure they do not double up.

Some explanation by an MNF rep of what the hell it is they are doing would go a long way to ease our fears that we are being taken for a ride.

My Pennytel account was also charged $5

Add me to the list as well.

Whats happening with the credit transfer from Pennytel to MNF?
1st August and I get a negative amount on MNF statement and my credit is still in the Pennytel account?

kinetix writes...

my credit is still in the Pennytel account?

This is probably true for all of us. Hopefully Corey might tell us when credit migration will occur. It would seem sensible to do the transfer today or tomorrow.

This is probably true for all of us. Hopefully Corey might tell us when credit migration will occur. It would seem sensible to do the transfer today or tomorrow.

The Credit transfer is happening in batches, So some maybe done today but we hope to wrap up all invoices/credits with PT and transferred to MNF by the 08/08/2016

Thanks,

Thanks

Thank you kindly, Corey.

The Credit transfer is happening in batches, So some maybe done today but we hope to wrap up all invoices/credits with PT and transferred to MNF by the 08/08/2016

Thanks,

Corey...

I registered my mobile number for MyTextSMS, i got charged $0.05 for recieving a text from MyNetFone with the confirmed code required to verify my cell number. Which is odd?

Now i have an invoice for this $0.05 from MyNetFone? Is this the normal?

MyNetFone portal balance in -$0.05.

Yet my Pennytel portal balance is positive.....

I finally received my welcome email (late june) and activation email (friday) as well , however I cannot log in to the portal. Can anyone tell me how long this should take?

MNF are seriously disorganised as I too was unable to login using the password sent to me. After a couple of emails to support and three support phone calls I eventually spoke to someone who sorted out the password problem a couple of weeks ago and the new password worked. Today I received yet another email from MNF in response to my earlier support ticket in mid July saying my password has been reset � again ! ! Sure enough I'm now using my third password so I hope this remains active ? More hassles than I ever had at Pennytel.

The Credit transfer is happening in batches, So some maybe done today but we hope to wrap up all invoices/credits with PT and transferred to MNF by the 08/08/2016

Will MNF email all migrated customers to advise completion of credit transfer?

Now i have an invoice for this $0.05 from MyNetFone? Is this the normal?

The same happened to me.

I registered my mobile number for MyTextSMS, i got charged $0.05 for receiving a text from MyNetFone with the confirmed code required to verify my cell number.

I've also have been charged to register my mobile number.

So I finally got around to changing the Proxy and User ID/Password from PT to MNF on my Linksys SPA3102 but I've noticed that there's still some other info that should probably be changed but isn't covered in any of the emails I've received from MNF or their set up guide.

Specifically:

Syslog and Debug Servers � provisioning.pennytel.com
Profile Rule � https://provisioning.pennytel.com/rc/?product=$PN&macaddress=$MAU&serialnumber=$SN

Am I just supposed to change "pennytel" to "mynetfone" in these fields?

Also, their configuration guide says to use the following dial plan:

(*xx.|000S0|121S0|151S0|181S0|[2-9]xxxxxxxS0|0[23478]xxxxxxxxS0|0011xxx.|1800xxxxxxS0|1300xxxxxxS0|13[1-9]xxxS0|<#0,:>xxx.<:@gw0>|xxx.)

while mine is set up as

(*xx|000S0<:@gw0>|0011xx.|<:08>[5-9]xxxxxxxS0|0[234578]xxxxxxxxS0|<:61>1[38]00xxxxxxS0|<:61>13[1-9]xxxS0|1900xxxxxx!|77[1578]S0)

what's the difference and do I need to change it? (sorry but not that tech savvy with VOIP).

Corey...

I registered my mobile number for MyTextSMS, i got charged $0.05 for recieving a text from MyNetFone with the confirmed code required to verify my cell number. Which is odd?

Now i have an invoice for this $0.05 from MyNetFone? Is this the normal?

MyNetFone portal balance in -$0.05.

Yet my Pennytel portal balance is positive.....

Hi There,

This will be cleared when your balance transfers. It's not normal however if you WHIM me your account number ill see what i can do.

Thanks

Will MNF email all migrated customers to advise completion of credit transfer?

Yes there will be a communication on completion. However i assume it would be along the lines of "the migration has been completed" or something along those lines.

My advise would be to sit tight until the occurs.
.

Thanks,

JusCruizin writes...

|77[1578]S0)

That is Pennytel specific numbers.

Replace with |1[258]1S0) for mynetfone

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How does Mynetfone work their plans I have the freedom plan,
I was allocated the 280 calls and 50 sms on the 1 July but today 1 Aug the counter was not reset to 280 calls and 50 sms
I used all 50 sms in July, actually a few over and was charged the 0.05 each and was charged the 0.05 for the sms I sent today and the call counter shows I have 209 call left to use.
My Billing period is from the 9 Jul to 8 Aug but the SMS and Calls were not reset on the 9 Jul but carried on from the original allocation I was given on the 1 July which is when they charged the $5 for the plan.
I thought I had read in a previous post that Mynetfone allocate calls and sms by the calander month but invoice but a different date.
Maybe someone can clarify...someone from MyNetFone possibly Corey

Yes there will be a communication on completion.

Thanks Corey, that's good to know.

Earlier in the thread you made a comment stating that Bonus credits won't be transferred � whrl.pl/ReDx1m

The last time I topped up one of my PT accounts, the funds ended up as 'Bonus Credit'.

Considering there was nothing mentioned in the official migration emails that highlighted or distinguished the difference between Bonus and Normal credit, I'm expecting my Bonus credit to be transferred across.

I'm sure there will be other user accounts in a position similar to mine, where users' previous top-ups ended up showing as Bonus credit instead of Normal credit.

I certainly hope MNF have implemented suitable measures to scrutinise such accounts and action the credit transfers accordingly.

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I am not happy at all with the transfer from Pennytel to MyNetFone -

1). I still cannot receive any calls via MyNetFone either through my Fritzbox or CSipSimple Android app. However, calls can still be successfully received via the Pennytel sip settings. If I remove the Pennytel sip settings and use the MyNetFone sip settings no calls are received.

2). I sent a WHIM to Corey on 19th July 2016 and still have not received any response.

3). Today I have received an invoice telling me that I owe money to MyNetFone for the July usage. However, my Pennytel credit balance has still not been transferred, and when I try to attempt to register my credit card on MyNetFone, the registration fails and tells me to contact support. I have read through all the complaints about the length of time it takes to get through to actually speak to someone at MyNetFone support and Corey has not answered my WHIM from 19th July 2016. I am seriously considering dropping MyNetFone altogether.

I was a satisfied customer with Pennytel and rarely had any issues with the service.

Could someone from MyNetFone please respond !

gjm61 writes...

Today I have received an invoice telling me that I owe money to MyNetFone for the July usage. However, my Pennytel credit balance has still not been transferred

Yeah me too! I can still log in to the Pennytel portal and I still have credit there. I have never added any credit to my MNF account so now I am in the red with them. I'm curious to when my Pennytel credit will be transferred to MNF, if ever.

Biglad writes...

Today I have received an invoice telling me that I owe money to MyNetFone for the July usage.

Yes the same for me.
The interesting thing for me is calls recorded even when not answered.
These were calls made during setup/ transfer from PT to MyNet to my mobile and wife's phone in Thailand.

Just to check if they would ring.

Also calls to Vietnam never made.

I thought the change over was bad enough,now comes the account headaches.

gjm61 writes...

Today I have received an invoice telling me that I owe money to MyNetFone for the July usage. However, my Pennytel credit balance has still not been transferred

This is happening to me as well.
MNF sent an invoice for usage (including just to confirm my SMS number) without transferring my Pennytel credits.
Anyone know what will happen and when? I can't login to PennyTel now. The whole "transfer" is a bit of a mess.

The invoice says payment is due in 0 days, the day of issue.

I think that means that this is NOT an invoice that needs to be paid immediately.

These services are supposed to be prepaid, so you need credit in your account to make calls and send SMS. However we were allowed to make calls without credit during the transfer.

So I suspect that we can wait until the PT credit is transferred across and if the MNF account is not in credit, we can use one of the methods shown to bring it into credit. But at this time, we can still make calls without credit.

Married to Christ writes...

SO I have paid 2 times for July

Same here � My Pennytel account got debited and so did my MyNetfone account fro my monthly crazytalk plan fee. I have spoken to support and they are going to raise a ticket for me. Will report back on the outcome.

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What's the migration support number? Online support isn't working. Still can't get incoming calls on my DID

Found it
181

Still can't get incoming calls on my DID

Make sure the DID is attached to the line you have registered in your device. You can check this in the portal.

I had multiple PT accounts and none had their credits transferred to MNF

most of the accounts are $30

Can someone help with an SPA3102 setup?
I transferred from PT to MNF and was sent the following setup info;

Line Number: 1
MyNetFone VoIP Number: 0980110000xxxx
MyNetFone VoIP Password: 5222xxxx
SIP Proxy: sip70.mynetfone.com.au
SIP Port: 5060
Voice Codec: G.729, 40ms packet size

I do not think I have put the info in the correct place as the VoIP unit does not register.

It had been setup for many years with PT info but I am now lost.
Any experts out there who can help?

Thanks oodles.

Tim Tam writes...

Can someone help with an SPA3102 setup?

https://www.mynetfone.com.au/support/Setup-Guides/Downloads

Downloads

Thank you kindly for that link. I think it may be OK now. I kept the old dial plan, I guess that is OK.

That is Pennytel specific numbers.

Replace with |1[258]1S0) for mynetfone

Thanks Super-Man have made that change.

Any idea about the provisioning.pennytel part of my post?

I am still getting charged / auto debit by pennytel and at the same time getting charged by Mynetfone!!!! And nothing has been transferred over.

and that is why i chose not to insert my card details into MNF until my credits have been transferred over.

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JusCruizin writes...

Any idea about the provisioning.pennytel part of my post?

I'll take an educated guess that you bought your spa3102 from Pennytel. Pennytel uses provisioning to remote configure your device.

Set provision enable to no on the provisioning tab.

You won't need it for the device to function correctly.

I don't use provisioning on any of my cisco spa devices.

Kevin Costner writes...

I am still getting charged / auto debit by pennytel and at the same time getting charged by Mynetfone!!!! And nothing has been transferred over.

Hi There,

When you say nothing do you mean your voip service is still on PT? depending on your service all MyNetFone services are charged a month in advance hence the double charge. I do apologise if this has caused any inconvenience credits are currently in the middle of being transferred.

this post was edited

Same here � My Pennytel account got debited and so did my MyNetfone account for my monthly crazytalk plan fee. I have spoken to support and they are going to raise a ticket for me. Will report back on the outcome.

I did the obigatory 30 minutes on hold to support and to their credit the person I spoke to was very pleasant and willing to be helpful, but had very little knowledge of Pennytel and did not have access to the Pennytel system so was unable to help me. He did however raise a support ticket about the matter. So now I think they've done a "manual" transfer of the correct amount, however my $20 plan deposit fee was not transferred, so I have now asked for that to be sorted as well. It seems to me that the MNF support people aren't being given enough information about the transfer process.

Now I see this:

MyNetFone services are charged a month in advance hence the double charge.

So maybe the double charge is correct � which means that what support has done for me by reversing the charge on Pennytel, is actually wrong... sigh...

https://s32.postimg.org/b4zrlf8z9/pennytel.jpg

Although NZ wasn't specifically mentioned as one of the free interntaional countries in the PennyTel Crazytalk plan, the calls to NZ were actually free as you can see in the "call rates" section in this image:
https://www.dropbox.com/s/tum6zkv1rc33g9m/pennytel-free-calls-to-NZ.jpg?dl=0

Support has informed me via email that calls to NZ are not free on the crazytalk plan despite being free on the PannyTel crazytalk plan. While this is unfortunate, it is not a big deal for me as I make only a few calls to NZ, but for anyone on the crazytalk plan who was regularly calling NZ � it is now going to cost!

On 3/7/16 MNF charged $5.00 monthly fee to 3/8/16 for Freedom plan.
On 2/8/16 my Pennytel account was charged $5.00 monthly fee and the funds deducted from my existing credit.
On 3/8/16 MNF charged another $5.00 fee to 3/9/16.

MNF account is now $10.00 in the red, while Pennytel is still charging.
What's going on here?

My balance is now zero in mynetfone what do I do to get pennytel credits to roll over?

Trying to setup auto topup on my new MNF account, and the options/wording are just weird.

I have selected triggered topup, and it says it will top back the credit to the nominated top up level whenever your call credit drops below $135?

Does that mean I have to maintain a balance of $135 in my MNF account? What is the $135 nonsense all about?

I have selected triggered topup, and it says it will top back the credit to the nominated top up level whenever your call credit drops below $135?

Does that mean I have to maintain a balance of $135 in my MNF account? What is the $135 nonsense all about?

Hi There,

I suggest changing this to $20 or near as this means everytime your balance goes under $135 it will automatically top up.

Thanks,

I suggest changing this to $20 or near as this means everytime your balance goes under $135 it will automatically top up.

So if my balance is -$20 (because my account has just been migrated from PennyTel to MyNetPhone), and I have selected $20 triggered top up, will it debit my credit card multiple times until it reaches $135? How often does it debit the $20?

this post was edited

i was told after waiting 40mins last week that my 50 free sms's would be added each new month. But it still shows 0 credit in free sms's.
On hold again waiting to talk to support...

After 40mins on hold they disconnect me. NOT happy.

Is there are resolution to the issue of free sms's credit not being topped up please??

Pete eteP writes...

But it still shows 0 credit in free sms's.

I'm in the same boat.
My MyNetFone Freedom plan did not renew itself and my bundled SMS is showing 0 and got charged for the last few SMSes I sent.

Another problem is that my Pennytel credit has not been transferred over to the MyNetFone account and Pennytel is still deducting $5 a month from the account.

What's going on? Can this be fixed up ASAP?

yep Sintro I have all of your issues.
Let's hope we get some updates here

Same what's going on? Still not transferred the balance. It's been more than a month. I didn't bother checking thought it would have been fixed by now. What the heck?

I suggest taking some screenshots or export the Pennytel transactions and credit amount as well as the balance of the MyNetFone account.

I can see the PennyTel credit transferred into the MyNetFone account now but it's missing the $5 that Pennytel deducted for the Freedom plan and still 0 bundled SMS.

Hope this gets fixed up soon.

I suggest taking some screenshots or export the Pennytel transactions and credit amount as well as the balance of the MyNetFone account.

I can see the PennyTel credit transferred into the MyNetFone account now but it's missing the $5 that Pennytel deducted for the Freedom plan and still 0 bundled SMS.

Hope this gets fixed up soon.

MyNetFone Balances should transfer between now and overnight please check your accounts.

MyNetFone Balances should transfer between now and overnight please check your accounts

Hi Corey,

Do you mean ALL migrated customers Balances will be transferred now and overnight or just one or two or a few accounts??

The reason why I ask is I migrated on my $0.00 access PT plan and had a balance remaining of $8.xx dollars, but then only a few days ago I got a letter from MNF stating my account balance was $0.00 still which obviously means the PT balance never got migrated over.

So can you please advise accordingly to if ALL accounts will be migrated or just some and if just some, then when will all of these be migrated to display credit in our MNF accounts??

MyNetFone Balances should transfer between now and overnight please check your accounts.

Hi Corey,

I'm missing the $5 Pennytel deducted from the account.
30 Jul 2016 888xxxxxxx SRF: Freedom. 888xxxxxxx AUD -5.00000

Could you assist? Thanks.

zone writes...

So can you please advise accordingly to if ALL accounts will be migrated or just some and if just some, then when will all of these be migrated to display credit in our MNF accounts??

whrl.pl/ReGfQo

I can see the money has been transferred, yet the old PT balance is still showing in the PT portal. I didn't get an email, either.

I can see the PennyTel credit transferred into the MyNetFone account now but it's missing the $5 that Pennytel deducted for the Freedom plan and still 0 bundled SMS

I have exactly the same issue and I am sure that we are not alone.

Corey can you please answer

what is happening with this issue surely MyNetFone must be aware that the Pennytel Accounts were charged the monthly fee at the end of July in my case the 27 Jul and others say the 30 Jul.

This is despite MyNetfone telling us not to use the Pennytel Service so I am sure that most of us didn't utilise the Pennytel account and used only the MyNetfone as requested.

It would be nice if a response is stated here or do we need to individually raise a ticket to get back our money.

Also an answer to the date the Freedom accounts will be reset is it the calender month or the account date. Either way it doesn't matter after the first month but would be nice to know how long I have to keep paying for the extra sms I use.

Also an answer to the date the Freedom accounts will be reset is it the calender month or the account date.

It will be the account date. That is the way MNF have always done it.

It will be interesting to see how they are going to merge my existing MNF account (account date 25th of the month) with the migrated account (account date 7th of the month).

By the way, Corey, it is August now. When will we be able to merge our MNF accounts or, at least, transfer credit from one to the other?

I too would like a coherent explanation about triggered top up.

To expect us to "pre-invest" $135 seems more like a deterrent. That is a hell of a lot of calls. I was hoping I could set a threshold (around $5 say) which would trigger a top up up to say $25 � $135 seems a "number most interesting".

Please explain MNF.

� $135 seems a "number most interesting".

This is obviously a typo and I don't know why it is taking MNF so long to fix it. In my other MNF portal, that figure is $5.

So, every time the balance drops below $5, Triggered Topup will automatically top it back up to the level you have set. From memory, the minimum level is $20. I can't check it because I don't have a CC registered with MNF. I use BPay.

whrl.pl/ReGfQo

I realise MNF will migrate accounts and inform as I already have this update so I dont need confirmation of the account being migrated, I need updates to when Funds or credit left in the previous PT account will be appear.

As accessing the account in the MNF portal shows Zip $0.00 still.

So I would like to know when PT account credit will be also moved across.

I just checked my new MNF account and found the PT credit had now been transferred over.

Thanks MNF!

This is obviously a typo and I don't know why it is taking MNF so long to fix it.

Trouble is I don't think it is a typo. /forum-replies.cfm?t=2522665&p=91#r1810 MNF rep repeats the $135 figure.

Trouble is I don't think it is a typo. /forum-replies.cfm?t=2522665&p=91#r1810 MNF rep repeats the $135 figure.

My MNF login pages show the amount can be $20, $40, $60, $80 or $100.

An amount of $135 doesn't appear to fit the range above.

What a bodgy figure � I can understand people reckoning its a typo

I'm missing the $5 Pennytel

Yes � just got my latest invoice as well and mine is missing, so MNF are saying I owe them more than I should.
Bit reluctant to top up my account then fight to get my $5 back.

this post was edited

Trouble is I don't think it is a typo.

No I dont think it is either. I think it is just a nominal figure to differentiate between residential and business customer and means as a residential customer( with call credit probably less than $125) if you select Triggered Topup your credit card will be continually debited to keep you at your nominated maximum level. If you select Monthly Topup it will only be debited once a month. This may not be correct but thats how I interpret it.

Edit. I just looked at my old mnf accounts and they show triggered level at $5 so maybe the pt/mnf $135 is an error.

This is obviously a typo and I don't know why it is taking MNF so long to fix it. In my other MNF portal, that figure is $5.

Hi There,

It was not a typo it was for that particular customer as what he had set up in his portal.

You are able to change the trigger amount in your portal this means whatever this number may be for example 20.00 once your balance goes under this it will charge your card what you have put as your trigger top up level i.e 10.00 or something rather.

This process will continue everytime your balance drops below 20.00 .

Thanks,

It will be the account date. That is the way MNF have always done it.

It will be interesting to see how they are going to merge my existing MNF account (account date 25th of the month) with the migrated account (account date 7th of the month).

By the way, Corey, it is August now. When will we be able to merge our MNF accounts or, at least, transfer credit from one to the other?

Hi There,

Yes the invoice date will be when the reset occurs,

You are able to merge your accounts as of now, please call our service delivery team or email in and we will get this organised for you.

Thanks,

so any updates on the sms thing?
Still no credit for sms's in my control panel. Should be 50.
Although seems a little more money in there so presume the pennytel money has moved. Thanks

this post was edited

It was not a typo it was for that particular customer as what he had set up in his portal.

I did NOT set that up in my Portal!

I was a PennyTel customer who got transferred to MNF. All I did was add my credit card to the Payments tab, then went to the Auto Payments tab and that random $135 figure was already there. I did not set that and would not have chosen $135!!

Yesterday I logged a ticket with your support, and I got a call back straight away saying they had changed my minimum credit balance to $5, and then it would auto topup with another $20 from credit card when it reached that $5 amount.

I was also told I would next be charged on 3rd September (my billing date), yet yesterday I see you guys have taken $40.35 from my credit card.

Log back in to the Portal today and it's still showing that $135 amount. You guys are really hopeless and this has been one of the worst migrations ever.

I think I will remove my credit card details from file, and will continue with BPAY payments, since your system is obviously broken.

As part of the balance transfer from Pennytel to MyNetfone.

Does the $20 deposit get transferred over as well in addition? Or it doesn't apply?

I think I will remove my credit card details from file, and will continue with BPAY payments, since your system is obviously broken.

Viper, I have whimmed you.

Please check this,

Thanks

MyNetFone Balances should transfer between now and overnight please check your accounts.

It's well past between now and overnight.......where is my account credit from Pennytel?

scrag writes...

where is my account credit from Pennytel?

Neither of my transferred accounts have had balances transferred yet but they got there in the end sending out the emails about the new account details so I'd give them the benefit of the doubt that it's a work in progress.

Hi Corey,

I'm missing the $5 Pennytel deducted from the account.
30 Jul 2016 888xxxxxxx SRF: Freedom. 888xxxxxxx AUD -5.00000

Could you assist? Thanks.

Same here 25 Jul 2016 888xxxxxxx SRF: Freedom. 888xxxxxxx AUD -5.00000 has been taken from June 30 balance. Transfer is short that amount.

It would be nice if a response is stated here or do we need to individually raise a ticket to get back our money.

Corey can you please answer

When I hover on "What is triggered top up?" I also get: "Triggered top up will top back the credit to the nominated top up level whenever your call credit drops to below -$135.00"

this post was edited

It was not a typo it was for that particular customer as what he had set up in his portal.

Corey, please pay attention! If you hover your mouse over 'What is Triggered Topup?' in the portal of a migrated account, you will see the following in the pop-up: "Triggered top up will top back the credit to the nominated top up level whenever your call credit drops to below -$135.00".
It has nothing to do with what a particular customer has set up. In my case, I don't have anything set up yet still have that message. Now, are you going to tell me the message is not there and I am dreaming?

You are able to merge your accounts as of now, please call our service delivery team or email in and we will get this organised for you.

Thank you. By the 'service delivery team', do you mean 'support'?

edit: email request sent. Ticket number #1035495.

I bet MNF are wishing they had never heard of Pennytel.

bruce writes...

I've got my account details � had them for over a bloody month.

Where is the credit that was supposed to have been transferred overnight?

however my $20 plan deposit fee was not transferred

Corey � could you please check.
I have a ticket number for this #1033828 but have not had a reply
My Pennytel account has been closed i.e. there is no longer any VOIP service showing when I logon to PennyTel, but my $20 plan deposit fee has not been transferred.
Thanks

this post was edited

Now, are you going to tell me the message is not there and I am dreaming?

I think its the default message . When I hover my mouse over this in my original mnf accounts it says $5. Some time in the past I was able to set $5 triggered topup with a $20 max . There doesnt seem to be any way in the current portal to actually set a triggered topup level. Not enclosed by brackets either.

Edit for clarity hopefully.

My migrated PT to MNF account says Triggered Topup level is -AUD135 (yes negative 135).

Is that what other people have? Seems like people are not seeing the minus sign. If it is truly is -135 then they are extending us a lot of credit!

One of our original MNF accounts with auto-payment has AUD5 (yes POSITIVE 5) triggered top-up with a $10 current top up level (set by emailing support). Another original MNF account says AUD5 (yes POSITIVE 5) triggered top up level but no auto payment set up.

My migrated PT to MNF account has no option to set triggered top up. I don't think you can set it (even in the account where I have it enabled).

this post was edited

"Triggered top up will top back the credit to the nominated top up level whenever your call credit drops to below -$135.00".

I've got the same deal here. But in the positive.

http://imgur.com/a/FLze0

I think this is minus $135: it must be the amount that MNF set to allow us to use the phone with minus credit, and that is the limit.

Edit: and I should read Toto's posts before posting....

i take it back.
I still have 13 bucks in PT so has not been transferred. But I am more concerned about a solution re sms free 50 credits not being renewed. I have also placed a ticket

It looks reps do not like answering my questions. On 5-6 posts, I asked questions but not a single response from MyNetFone reps here. this is disappointing. So you have blacklisted me have you? Tell me exactly what I have done?

Still no transfer of credit.

Hi Super-Man, I get the same thing as your screen grab. On my statement received a couple of days ago, it states :

Register your credit card details and nominate a top-up level (e.g. $20). Whenever your call credit drops below $5.00 we'll top-up your account to the nominated top-up level, so you never run out of credit.
That is what I would like to do, with those figures, because I do not make very many VoiP calls, but, "How do you do it??"

Until this recent migration, I have to say I could only lay praise on the staff of MNF for their handling of the takeover and their stewardship of the Pennytel company and maintaining what *was* a great interface that was easy to use while maintaining the low prices.

BUT.... the level of service has become beyond a joke, along with invoicing that boggles the mind and account keeping/interface that would make chainsaw juggling acrobat scared of the complexity while showing a serious lack of features!

I really sympathise with other posters in this thread, with my balance not transferring. When I called to have the situation fixed (which can only be done during 9-5) I was then urged over the phone to pay the outstanding amount unless I wanted my service cut as the rest would be "rolled over later" (the outstanding amount being *less* than the standing credit I had) I have now had a bill which only takes into account the amount paid over the phone (not the standing credit) and the bill is *twice* as much as the previous month despite... -wait for it-... my iPhone being out of order for *10 days*.... (yes I know the mobile discussion should probably be in another thread, but until now I've enjoyed having everything in one place and MNF are the ones looking after my umbrella of accounts)

I've not posted on Whirlpool for a long time but I need to warn people not to pay anything until the situation is rectified. I am moving everything away post-haste!

Please explain, MyNetFone!!

aussietaff writes...

triggered topup seems to be borked.

Wouldn't touch triggered topup with a ten foot pole.

At the moment I'd only use and trust bpay.

It was not a typo it was for that particular customer as what he had set up in his portal.

I also have the $135 displayed as the Triggered Topup level � I did not set this nor can I change it. All I can do is set is (what looks like) the Current Topup level.

No matter what I do the message shown, when I hover over the "what is Triggered Topup", continues to say my account will be refreshed when the level falls below $135. Maybe my understanding of the English used by the web page authors is poor but the only way I can interpret the statement is that MNF wants to hold $135 in my account if I use the triggered Topup feature.

If this is not MNF intention then I can only conclude the portal page is busted.

I actually want to use triggered Topup but not if $135 is sucked from my account

If this is not MNF intention then I can only conclude the portal page is busted.

This! As mentioned before, on the regular MNF portal, i.e. the portal of a Whirlpoolsaver account, for example, that figure shows $5 instead of -$135. I still think it is some kind of typo as, to date, MNF have given no explanation for this nonsensical figure.

Corey seems to be picking and choosing the posts he wishes to reply to. Although he has helped a number of people, including myself, I think he could have been a lot more diligent in answering people's queries in this thread.

I don't suppose that I could get my $20.00 credit back that I paid and which is still sitting there, or my credit that is still with Pennytel, but I feel that it might be an idea to look elsewhere. Does anyone have any recommendations, for any that are not too expensive.

I've got an invoice for 8 cents yesterday. I would struggle to pay that off I reckon :) I am not sure if BPay would accept 8c.

aussietaff writes...

Does anyone have any recommendations, for any that are not too expensive.

Siptalk's whirlpool offer is quite generous.

whrl.pl/ReEDz9

I have an account with them. And their customer support is excellent.

Siptalk's whirlpool offer is quite generous.

+1. Siptalk is ideal for Pennytel refugees.

I would write them a cheque ...

I have become completely disillusioned with MNF over the last few years. Initially they were very receptive to ideas, and then when their business had built up, they got arrogant and stopped listening.

Brent Spargo was a gentleman, but since he stopped posting, MNF has become impossible.

I have been unable to use my Pennytel Freedom account for months, but the $5 kept on being debited. I have seen nothing of my Pennytel balance, my $20 deposit, nor have I seen any progress in that area.

I suppose they are hoping we will all just give up and move on ...
It has left a very nasty taste in my mouth ...

This is despite MyNetfone telling us not to use the Pennytel Service

WHEN did this occur? I got no email NOR did I see any post from Corey here. (Did I miss it?)

WHEN did this occur?

PT is no longer accepting registrations and responds to a registration request with
Status: 200 Auth failed (1 bindings) . This is like saying ok you have a registration binding but anyway the authorization has failed. However the 200 is causing sip devices to show a successful registration.Try to make a call and PT responds with " That password is not valid" several times. This is using the same settings that worked a short time ago. It would be best to disable PT vsp settings and replace them with the mnf/pt ones that all work correctly.

Well my whole credit of $1.29 has finally been added to my migrated account, BUT it's also still showing on the old Pennytel portal. Thanks MNF :)

I have been in to the old PT account and cleaned out all my address book contacts, and my 'overstamped' numbers, and I see that PT/MNF have deleted my old 888**** lines. Would have liked to delete email address etc, but it won't allow it. Comes up invalid.

I went to add a DID, even though no lines on my account, and it gave me options to choose, I.E. Brisbane/Adelaide etc.
I think it would have given an error of some description had I tried.

Now to merge the migrated account to the main MNF account..... when it becomes available. (Reliably)

Siptalk's whirlpool offer is quite generous.

whrl.pl/ReEDz9

I have an account with them. And their customer support is excellent.

Short version:
+1 Super-Man!

Long version:
I deposited $10
Followed the link above.
Charged 55c from that balance for the DID ... hard to beat THAT, but wait, there's more...
The new number worked within 30 seconds (maybe less I was refreshing the page haha)
and ib another 30 seconds or so, I had my 1300 number pointing there and forwarding to the new mobile if I can't get to the phone (new mobile number I had to get because MNF stuffed THAT up too)

Mark me damned impressed!

PT is no longer accepting registrations
My VoIP account is still working via Pennytel

No transfer yet...

I think they only cut you off once you are transferred properly.

Batches at a time.

I just hope they slow it down as it means more time to keep using the old infrastructure. xD

Voip-Fan writes...

Now to merge the migrated account to the main MNF account..... when it becomes available. (Reliably)

I have already requested the consolidation of the old and new MNF accounts. Thought I might as well be the guinea pig. I'll post back here with the results, whether successful or otherwise.

I have already requested the consolidation of the old and new MNF accounts.

I'll be interested to hear how you go with this. Really I'd have preferred that they had simply added a balance transfer feature from PennyTel to MyNetFone � la Telecube/Siptalk.

OK. So I've just picked up my Pennytel phone and tried to dial out and it says...

This account is blocked.

I've just been through all my emails searching the key words

Pennytel
&

mynetfone

I see they have been merrily charging me the past months for both my accounts but I don't seem to have a service.

I guess I haven't been receiving my incoming calls either? :(

OK. So I assume there might be some new login info or something?

Can anyone help tell me what to search my emails for to see if they have sent new passwords etc?
Also how to log into the new website?

Thanks.
.-.-.

this post was edited

Can anyone help tell me what to search my emails for to see if they have sent new passwords etc?

Search for:
Customer Detail
Service Adoption Email
Service Confirmation

The Customer Detail email contains the login details for the MNF portal.

The Service Adoption Email contains the Critical Information Summary for the migrated accounts. In my case, I only got this for the Freedom account.

The Service Confirmation email ("Device Setup is Complete") contains the SIP login details that need to be entered in your device. You should have a separate Service Confirmation email for every line you applied for. In my case, I received 12 such emails, as I used to have 3 PT accounts and applied for 4 lines for every migrated account.

edit: If you didn't get any of the above emails, it probably means that the email address PT had on file for you is no longer current. That probably also means you didn't get the original email at the end of April advising of the imminent migration of PT accounts to MNF. This was followed by another email at the end of May inviting the customer to go to the Transfer Portal and initiate the migration process.

If this is the case for you, your best bet is to contact MNF by phone or by email. If you have some time to spend in a queue, I recommend contacting them by phone as this will most probably be the quickest way to get a resolution. Email will probably be much, much slower and they may still ask you to contact them by phone.

Also how to log into the new website?

It the same mnf website but in my case the Username is my old PT number but a new password sent in an email from MNF headed Customer Detail.
If it is a mobile account it will be a new website and new login details sent in an email from PT headed Important information about your PennyTel mobile.

If it is a mobile account it will be a new website

The website/portal for the PennySIM accounts is https://unite.pennytel.com.au/accountmanage/login.html.

You login with a 6-digit username sent to you by MNF and you use the old PT password, unless they have given you a new password in the email.

OK. Talk about going from simple and faithful (PennyTel).

To utter chaos! :( (MyNetfone).

They can't even spell "Phone" correctly!
When I search with their dodgie spelling I found the emails.

So I now have 4 lots of numbers and passwords. (I had two accounts, two separate DID's, two houses).

Two are for web site login. Two are for the two separate accounts devices.
I can't work out which is for which as there is no reference to anything in the emails, nor on the website once you log in.
You would think there would be info in their portal?

I see "Line Number 1" in two of the emails.
However we asked for the full 4x sip accounts for each service.
We run 3x ATA's at each house plus a login from our mobile's.

On the old system we just re-used the same simple login account details.
However when converting I was told that I now need 4 separate and unique logins for each device now?

So where to next? What a mess :(
.-.-.

Nope. I've just found some more login numbers and passwords hidden among quotes in their emails.

What a mess. I can't make sense of any of this. :(

OK.

Looks like they've only given us one login for our Freedom plan. (Was supposed to get 4).
This is the main account we ring out on.

But they've given us 4 logins for the Free Access one that we mainly just receive incoming on at the second house. :(

I'll ring them tomorrow.

Never rains but pours.

.-.-.

this post was edited

I can't work out which is for which as there is no reference to anything in the emails, nor on the website once you log in.

Log in to one of your accounts and click on My Voice Service. If you only have one line showing under My Voice Service, that means you only have one line called MNF-BYO-1BYXXXXetc. If you have 4 lines showing, that means you have four lines.

Click on the first (and maybe only) line, then look to the right of the page. At the bottom, you will see your Mynetfone Number. If there is a DID attached to that line, it will show there as well. Take note of the Mynetfone number and refer to your Service Confirmation emails. Find the one with the same MNF number in the SIP login details. Once you have found it, you now know which line in the portal belongs to which email.

To help you remember which line's SIP details you have registered in which device, it may be helpful to change this MNF-BYO-1BY name into something a bit more useful such as HOME GIGASET, BOB'S MOBILE, FRITZBOX, etc. Just enter the new name, then click Change.

this post was edited

I'll ring them tomorrow.

Yes, do that. They should fix it for you as they have done for others.

In the portal, you'll find that the DID is attached to just one line. This means that, when you have registered your Freedom lines in all your devices, on incoming calls, only the line with the DID attached to it will ring. To make some or all of your Freedom lines ring simultaneously, you need to use the Follow Me feature in the portal. Let me know if you need more information on how to set this up.

Yep. I'm wasting my time tonight.

The second account web login details don't even work.

I just keep getting "OOps" wrong password! :(

.-.-.

Any idea where to find the 80 Country list on the new MNP site to check what they are including in the 280 free calls on the Freedom Plan?

.-.-.

Humm.

Just tried a password reminder on the second account since the login details supplied wouldn't work.

Looks like their database is a little screwed. :(

--
HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.IllegalStateException: invalidate: Session already invalidated
org.apache.catalina.session.StandardSession.invalidate(StandardSession.java:1249)
org.apache.catalina.session.StandardSessionFacade.invalidate(StandardSessionFacade.java:190)
com.symbionetworks.mnfautomation.web.interceptor.PortalSessionInterceptor.intercept(PortalSessionInterceptor.java:158)
com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
com.symbionetworks.mnfautomation.web.interceptor.PortalResourceInterceptor.intercept(PortalResourceInterceptor.java:55)
com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
org.apache.struts2.impl.StrutsActionProxy.execute(StrutsActionProxy.java:54)
org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:563)
org.apache.struts2.dispatcher.ng.ExecuteOperations.executeAction(ExecuteOperations.java:77)
org.apache.struts2.dispatcher.ng.filter.StrutsExecuteFilter.doFilter(StrutsExecuteFilter.java:93)
com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
org.apache.struts2.dispatcher.ng.filter.StrutsPrepareFilter.doFilter(StrutsPrepareFilter.java:91)
note The full stack trace of the root cause is available in the Apache Tomcat/7.0.27 logs.

Apache Tomcat/7.0.27

--
.-.-.

OK. I'm managing to bodgie this thing up and get things happening to some degree.

Looks like my main need will be to get them to fix the lack of registration numbers on the Freedom account.

.-.-.

Just tried a password reminder on the second account since the login details supplied wouldn't work.

Make sure you have allowed the MNF site in any 'no-script' plugin you are running!

I have two accounts.

The login details worked fine for the first but not the second.

I reloaded the page several times. Eventually the password reminder script on their site worked and I was able to get in.

I've worked most of it out. I have both accounts working on one device each.

I will have to wait till they add the 3 extra device registration numbers that they forgot on my main Freedom account (Hopefully tomorrow) then I can set everything else up. But for now I have both our DID's registered for incoming calls at both of the two houses. So at least we have incoming again.

It has been a bit of a trying time of late.
I have been rushed with dealing with my father having a stroke and tripping in and out of Brisbane etc and then now getting him home.

Worst time to be without phones.
To add to the drama we have also been dealing with NBN and Optus F' ups as well for months on end.
We usually have an Optus LL DID as well.. Not worth getting into but I hope to get it all sorted soon.

I will have to run Dad's Optus DID through a Fritzbox 7390 ATA for incoming only and filter calls going out via the MNP PT Freedom Plan but block Mobiles.

This has all come about due to NBN not supporting two different account holders or LL numbers at the same address. So we had to combine accounts into one and loose a line.

But I guess that's for another thread ;)
.-.-.

My migrated PT to MNF account says Triggered Topup level is -AUD135 (yes negative 135).

Is that what other people have? Seems like people are not seeing the minus sign. If it is truly is -135 then they are extending us a lot of credit!

My migrated PT to MNF account has no option to set triggered top up. I don't think you can set it (even in the account where I have it enabled).

Hi There,

I have further investigated this and it seems to be a bug, our software team are currently working on this to get this issue resolved.

Whether it shows -135 or 135 for example a triggered top up is the point at which your balance falls below before a top up of the level you have nominated will occur.

I.E
Trigger top up $5.00
Top Up Level $10.00

Call costs $2.90 and puts your balance at $4.93 this will trigger an auto top up of $10.00

I hope this clarify's some things with you all.

Thanks,

and I have just waited 30mins again for MNF support as no reply to my ticket.
I was told this time that the 50 sms credit gets topped up at start of billing period so for me that is in 2 days.
I was misinformed last time, (they just told me) when I waited another 30mins on the phone to be told it is "at the start of each calendar month."

So hopefully it will be topped up in 2 days. Will update...:-)

Pete eteP writes...

I was told this time that the 50 sms credit gets topped up at start of billing period so for me that is in 2 days.
I was misinformed last time, (they just told me) when I waited another 30mins on the phone to be told it is "at the start of each calendar month."

So hopefully it will be topped up in 2 days. Will update...:-)

Hi There,

All inclusions whether it be sms calls etc are reset at the start of each billing period.

Thanks,

What about the missing $5 debit from our Pennytel accounts that was not transferred to our MNF accounts.
i.e. some of us have been debited twice for the month.

I have further investigated this and it seems to be a bug, our software team are currently working on this to get this issue resolved.

Thanks. Glad you found it at last.

What about the missing $5 debit from our Pennytel accounts that was not transferred to our MNF accounts.
i.e. some of us have been debited twice for the month.

Hi There,

From what i can tell. please advise if different the reasoning is for below.

You were invoiced by PT for you service charge. Then debited by MNF again. In this case it is because MNF charge service charges a month in advance as per our terms and conditions and your CIS statements.

Thanks,

What about the missing $5 debit from our Pennytel accounts that was not transferred to our MNF accounts.
i.e. some of us have been debited twice for the month.

I Hope this is abit easier to understand,

As most service providers MNF charge a month in advance. This is like many service providers these days. PT billed at the eve of each calendar month for both service and usage charge. This is a one off and will not occur in future.

Thanks,

Still can't get my head round this � end July I had $8 plus in my PT Account and -$5 in MNF.
OK I get I should "owe" MNF for July but surely the $5 PT took from my account before $3 was added to my MNF account "pays" for the -$5.
i.e. both accounts were active albeit one, PT "unusable", but only one account should have incurred a charge.

Are the credit balances from PT meant to be have transferred by now or are they still in progress?

My PT account still has credit on it, but MNF is showing a debit balance. I don't mind if the transfers haven't all been completed yet, but if they're finalised then there's a prob with my account.

ozskipper writes...

I don't mind if the transfers haven't all been completed yet ...

My transfer likewise has not happened yet.

My transfer likewise has not happened yet.

Same here.
Last time Corey mentioned dates, 8 Aug was the end date for transfers, and that's today.

So that probably another fortnight. ;-)

Call costs $2.90 and puts your balance at $4.93 this will trigger an auto top up of $10.00

Is there a way to set a max topup level per month? (either # of topups or $ value).

What if my account gets hacked and toll fraud occurs, MNF will keep debiting my credit card $10 over and over and over?

Edit: Still waiting for that call back you promised last week or a reply to ticket #1034795

list of 80 countries
Andorra
Argentina
Australia
Austria
Belgium
Brazil
Brunei
Brunei Mobile
Canada
Canada Mobile
Chile
China
China Mobile
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Estonia
France
Georgia
Germany
Greece
Guadeloupe
Guam
Hong Kong
Hong Kong Mobile
Hungary
Iceland
Indonesia Jakarta
Indonesia Surabaya
Iraq Baghdad
Ireland
Israel
Italy
Kazakhstan Almaty
Kazakhstan Karaganda
Kazakhstan Metro Fixed
Luxembourg
Macau
Macau Mobile
Malaysia
Malaysia Mobile
Malta
Mariana Islands
Mariana Islands Mobile
Mexico
Monaco
Netherlands
New Zealand
New Zealand Auckland
New Zealand Chatham Island
Norway
Peru
Peru Lima
Poland
Poland Warsaw
Portugal
Puerto Rico
Romania
Romania Bucharest
Russia
Russia Moscow
Russia St. Petersburg
San Marino
Singapore
Singapore Mobile
Slovakia
Slovenia
South Africa
South Africa Cape Town
South Africa Johannesburg
South Korea
South Korea Mobile
Spain
Sweden
Switzerland
Taiwan
Thailand
Thailand Bangkok
Thailand Mobile
Turkey
United Kingdom
United States
United States Mobile
Venezuela
Venezuela Caracas

I was charged twice in month of July as well, end up rang support to get it corrected & refund credited back to my account balance.

feel I should add something positive for good Karma!
The call quality is excellent!
Thanks

What if my account gets hacked and toll fraud occurs, MNF will keep debiting my credit card $10 over and over and over?

If you are worried about that, just do what I do and pay by BPay. As long as you check your balance from time to time and keep it high enough for your usage, you shouldn't have any problems. If you want to remove your CC details from the MNF portal, you need to contact MNF support as it can't be done via the portal.

Whether it shows -135 or 135 for example a triggered top up is the point at which your balance falls below before a top up of the level you have nominated will occur.
..................................

I hope this clarify's some things with you all.

Sorry Corey it does not make it clear that MNF will not keep debiting my CC, with the Topup amount until the balance exceeds $135. I don't know who English Syntax checks the words on the webpage but they remain very confusing.

I should be able to easily set a level, which below a top up is triggered, and the amount that the top up is. I can't see many people wanting to load MNF $135 on a permanent basis.

Please can you provide better explanation and/or get the Web page sorted.

this post was edited

Please can you provide better explanation and/or get the Web page sorted.

Corey has already said he's going to get the web page sorted.

I have further investigated this and it seems to be a bug, our software team are currently working on this to get this issue resolved.

See https://www.pennytel.com.au/downloads/critical-information-summaries/personal-voip-freedom.pdf

I Hope this is abit easier to understand,

1. Billing:
PennyTel�s billing cycle starts on the 1st of
each month and ends on the last day of the
same calendar month. During each billing
cycle, the plan fees, call charges and other
related costs will be made available to you via
the PennyTel Portal at
www.mypennytel.com.au. At the end of the
billing cycle, you are billed for all unpaid
charges and fees incurred during the billing
cycle.

So when I get a June invoice it includes "all unpaid charges and fees incurred during the billing cycle" and as this is prepaid the closing balance has already had the plan fees for June deducted.

So when MNF and Pennytel charge me a plan fee for July and then transfer the Pennytel balance reduced by the plan fee for July, I have been charged the plan fee for July twice.

Please adjust the amount transferred and properly account for the amount transferred i.e. nothing in MNF portal to show balance transferred and no invoice from Pennytel showing adjustments to the closing balance on the June invoice.

this post was edited

boardshorts writes...

So when MNF and Pennytel charge me a plan fee for July and then transfer the Pennytel balance reduced by the plan fee for July, I have been charged the plan fee for July twice.

Yes my account has been charged twice also for July once by Mynetfone on 8 July and once by Pennytel on 27 Jul

Pennytel should have never charged the $5 for then Freedom account and all would be fine.

The 2 charges refered to by Corey on the invoice for MNF are fine one for July and one for August we all understand the 1st invoice would have 2 fee's BUT

There is no justification of why they can charge the PENNYTEL fee for JULY before the balance transfers were done.

The MyNetaFone Invoice is very detailed and shows all charges and credits of course the CREDIT from Pennytel is $5 short of what it should be.

Lets hope Corey can have this looked at it is not about the 2 charges by MNF but The PENNYTEL last charge after we stopped using the accounts at the end of JUNE.

PENNYTEL last charge

Yes I agree with what you are saying.
This charge should not have happened.

The MyNetaFone Invoice is very detailed and shows all charges and credits of course the CREDIT from Pennytel is $5 short of what it should be.

Lets hope Corey can have this looked at it is not about the 2 charges by MNF but The PENNYTEL last charge after we stopped using the accounts at the end of JUNE.

Hi There,

If someone can send me an example of this with there account number via Whim i will have a look into this for you today.

Thanks Guys,
Corey

If someone can send me an example of this with there account number via Whim i will have a look into this for you today

Whim sent thanks Corey for investigating

So when MNF and Pennytel charge me a plan fee for July and then transfer the Pennytel balance reduced by the plan fee for July, I have been charged the plan fee for July twice.

The same issue happened to me as well. I have had $10 dollors or so credit in my PT freedom account with ADSL service tpgether. Pennytel charged me services fees $5 + $44.99 = $49.99 on July 13 and July 14. Now it shows I have negative $39.xx credit. This resulted in no credit transferred to my new MNF account at all. So Pennytel/MNF has eaten my $10 credit in my PT freedom account.

Hi There,

If someone can send me an example of this with there account number via Whim i will have a look into this for you today.

Thanks Guys,

Whim has been sent to Corey now. Wish him to solve the problem for everyone having this issue. Many thanks.

I'll post back here with the results, whether successful or otherwise.

Hey OM, have you heard anything yet re the merging?
did they give a time frame for how long to do it?

Cheers

My WhirlpoolSaver and ex Pennytel accounts got merged today. I requested the merge last Friday and MNF indicated it would take up to 2 business days. Thanks MNF.

Voip-Fan writes...

Hey OM, have you heard anything yet re the merging?
did they give a time frame for how long to do it?

Apart from the initial automatic reply, we haven't received anything yet.

LowLander writes...

My WhirlpoolSaver and ex Pennytel accounts got merged today.

Excellent!

Corey told me he's getting the Software Engineers to look into this problem urgently.

Got my invoice today, and found I was charged to register my mobile for sms.

Thanks MNF Not!

Got my invoice today, and found I was charged to register my mobile for sms.

This is just the way MNF do things. Making themselves popular is obviously not one of their priorities. I am not aware of any other VSP that charges for this type of thing.

This is just the way MNF do things. Making themselves popular is obviously not one of their priorities. I am not aware of any other VSP that charges for this type of thing.

Is Cory telling us its not normal to be charged to register for sms?

See linky here:
whrl.pl/ReGfP9

Hi,

What is the process for getting issues resolved?

Email support does not respond (apart from automated email which said I'd get a response in 24-48 hours. Its been over 2 weeks now)
I can't get through to phone support at any time of the day.

I got an email from Pennytel with an account number back in June but have heard nothing since, apart from receiving an invoice for $0 from mynetfone.

I can't login to the MNF portal as I don't know my password. I can't reset the password either as it says my date of birth doesn't match.

My pennytel voip service has been removed but logging into the pennytel portal shows I still have an account balance of $59.

Posting here on whirlpool in case anyone can help...

stoka writes...

What is the process for getting issues resolved?

Join the club like the rest of us who are experiencing rubbish service. Support is very hit and miss.

Is there a way to set a max topup level per month? (either # of topups or $ value).
What if my account gets hacked and toll fraud occurs, MNF will keep debiting my credit card $10 over and over and over?

As already said, you can recharge with BPay.

You can also have a credit card registered and not have auto-top up.
Then you can dial 151 from your service to top up when it gets low (min $10).

Note 151 has no security on it, so anyone in your house can do a $50 top-up if they know how. I don't know what the max is, but my wife has done a $50 top up before :-(

There are two types of auto top up.

Triggered Top-up where it tops up if the balance falls below a certain level.
Monthly top-up where it will top up to your specified level once a month only. More fraud resistant.

I basically just kept telling her that they didn't add the 4 devices needed on the account.

Actually, you may have confused her as MNF cannot add devices, only lines aka extensions.

just copy and paste of a whim i sent 5'th July:

Hi Corey,
My PT to MNF transfer has gone well (touch wood) the only thing that concerns me is the billing side of things.

With my ADSL service $44.95 was charged to my credit card on 16/6/17 as per my credit card statement and pennytel portal history.

so to my knowledge i have prepaid my broadband up until 16/7/16 however in my MNF portal i have $-44.95 balance with next billing date 9/8/16.

my account username is 61362814720

Thanks in advance,
Josh

Question 1) Assume I have more than one MyNetPone account that were both migrated from PT. Can someone tell if I can contact them to merge the two accounts as one (and having credits added together)?

Question 2) In the PT days with the $5 per month freedom plan and for my own reasons I can suspend the plan by changing it to the "PT untimed" plan. After one month of suspension I can freely resume the PT $5 (for 280 calls) per m plan.

After the migration I notice my MyNetPone voice service plan is being called "PT Freeedom". Can someone tell me if I can do the same (suspend at the end of the month and resume after two months for example) ?

The questions might have been asked but I'm sorry as presumably it will take too long to search for the right answers.

Thank you for your help in advance.

Wow, out with the true blue Aussie racism. People say some crazy shit when their pissed off and not thinking straight.

Now I have really refrained from joining in this shitstorm of negativity. But I have to say something...

I was an ex-pennytel customer and filled out all the opt in emails as soon as I got them. And guess what... My VoIP service migrated exactly as I was advised (apart from the slight delay from the 1st to the 5th of July). Additionally, I have three mobile services with PennyTel and again, got the new portal login URL and account number with all services working fine.

I get it. You guys are pissed off. But getting all high and mighty with abusive comments just makes you look like a fool (especially people who have created an account for this purpose).

@Cory and MyNetFone staff, don't let the toxic oppinions get to you. There are people who appreciate your efforts, but unfortunately you're caught in the middle of something out of your control. Customers can be Royal assholes sometimes and forget they are talking about other human beings. Wishing all you guys the best of luck because I know I couldn't handle this (I've been in telco for many years).

Now I'll go back in my corner and watch from afar.

Payne

Hi all,

I hope someone can help me with here.

I have received email containing Web login details for MNF and the VoIP settings.

I am able to login to the Web portal but when I configure my VoIP router with the settings provided its not connecting. I assume the username is the MNF username provided and not the Pennytel 6138684xxxx.

Another issue is that the Pennytel balance has not been migrated yet. This is not a big issue as I have transferred some money via bpay to mnf account.

I hope someone can point me in right direction.

Thanks.
Riz

Riz1234 writes...

configure my VoIP router

You use the MNF voip number supplied in the email and its password.
i.e. the big number � mine starts with 0980 and not your account number or old PT number 613 etc.

this post was edited

lolo writes...

Can someone tell if I can contact them to merge the two

Yes, you can. Someone reported their accounts have already been merged. I applied a few days ago by email but the merger has not happened yet. [MyNetFone Ticketing #1035495] According to the automated email, they should respond within 24-48 hours but this is not what actually happens.

When you click on Change Plan in the portal, only regular MNF plans are offered. You cannot change to another PT plan nor a WP plan such as Whirlpoolsaver. MNF has not made it clear whether you can do this by contacting them or whether we are stuck with what we have got. I suspect it is the latter.

Neither does there seem to exist a way of suspending a plan and then resuming it. I used to change between Neosaver and Whirlpoolsaver, but, with the migrated PT plans, this does not seem to be possible. There is very little flexibility here compared with the WP plans (WPS and Neo).

plan rolled over, got invoice for month, money from PT transferred and 50 sms's added.
A bit hard to understand all the charges etc but I am sure next month will be simpler to understand once in full swing.
All good thank you

@Wildbill. I have tried with the 098**** number and it didn't work. I will try again tonight.

Is there anyway on the MNF portal I can validate the Voip password?

Riz1234 writes...

098**** number

And the voip password � not your account log in password? � as shown in the email

http://www.productreview.com.au/p/mynetfone.html

OK. So I've just picked up my Pennytel phone and tried to dial out and it says...
This account is blocked.
I've just been through all my emails searching the key words
Pennytel
&
mynetfone
I see they have been merrily charging me the past months for both my accounts but I don't seem to have a service.
I guess I haven't been receiving my incoming calls either? :(

Check with your clients � I just found out my clients were caling my new mobile because the VOIP number wasn't receiving for 5 weeks! I'm gobsmacked at how far the ball has been dropped....

In last days of June i credited $10 into my pennytel account so i would have enough credit in the transfer. Seems like my pennytel account kept charging me $5/month & at same time mynetfone charged me $5/month as well & has eaten up my credit. I was credited $0:42 so now i am in debt to mynefone -$9:58 So i will have to pay again. I sent a ticket in a few days ago i still haven't heard from them. Just transfer bugs,

PT credit has come across finally.

I don't want to add credit card information to my account and therefore will not be using triggered topup, will pay by BPay when needed.

Is it possible to get a low balance alert sent from MNF?

MNF/Pennytel reps
We've had no success so far transferring either of our accounts to MNF despite having done all the steps.

One account has failed to transfer the DID, is in negative balance and adding credit card details just generates system errors.

Another account also seems to be failing to configure properly and we're having major problems with all accounts getting either invoices from the pennytel accounts (corruption in your database I presume) or getting MNF set up right. Pennytel port is also inaccessible for an account and password reset facilities are broken.

Have spoken to support, have emailed again and again and support from either company hasn't done anything.

We've now lost services for one critical account.

Appreciate if anyone representing either of the two companies (PennyTel or MNF) could please reach out by private message and sort out the mess as TIO is only other option I can think of to get progress. My parents are currently without a phone service from either of your companies.

Paul

this post was edited

1 hour 20 minutes on hold with these clowns and still waiting since they don't bother answering their emails.

My PennyTel credit still hasn't come across.
I want my credit card removed from their system.
I was told I would get billed next on 3rd September yet on 4/8 MNF took $40.35 from my account.
Charged twice for the month of July.

Edit: Plenty of time to write a review for them while waiting on hold.

This is the problem, and when you get them on the phone they say they are going to look at it and nothing occurs then you can't get them to respond again.

I think we were also being doubled billed the monthly charges on both systems with no active service but as I said cannot even log into the pennytel system to see what is going on and no one responds from their companies.

Paulo writes...

Have spoken to support, have emailed again and again and support from either company hasn't done anything.

There is no point in attempting to contact Pennytel support as they don't exist anymore. Ring1300 731 048 or email support@mynetfone.com.au.

Ring 1300 731 048...

Make sure you have something to read while on the phone. Customer support is virtually non-existent.

http://www.productreview.com.au/p/mynetfone.html

Edit: Plenty of time to write a review for them while waiting on hold.

Not much love for MNF there. LOL!

Tonight, I found a reply to my merging request in my Gmail spam folder. I rarely check this folder and it was only because I was looking for another email that I found it. The 'from' address was accounts.future@mynetfone.com.au. Don't know why Gmail thought it suspicious. Gmail is usually pretty good at sorting the wheat from the chaff.

Anyway, James said that, unfortunately, there has been a delay for my request regarding the merging. He goes on to say that their engineers are currently looking into it as the main priority and are working on a solution to speed up the process. He apologised for the inconvenience and promised to give me an update once the solution has been found. He also thanked me for my patience.

I had to call yesterday about billing. I did this on my lunch break around 2PM AEST and got through within 15min.

I figured it's a bit silly calling during peek hours, and they're obviously struggling with the influx of calls.

I suggest if you don't want to be on hold for a long time, call first thing in the morning (they open at 8AM) or maybe try when I did (~2PM).

since they don't bother answering their emails.

Ah, right. I sent an email about 4 days ago because I can't set up outgoing CID. Still waiting for a response but I guess I may as well give up (and I always check my spam). Oh well, MNF is now at the bottom of the phone choices on my Yealink phone so will probably never end up using them.

scrag writes...

It's well past between now and overnight.......where is my account credit from Pennytel?

Got onto support on Tuesday. Very friendly rep explained that migrations are happening in batches and to give it a few more days.

Once the migration has succeeded I am to ring back to merge the accounts.

DrPayne writes...

I figured it's a bit silly calling during peek hours, and they're obviously struggling with the influx of calls.

I called at 11am and was only on hold for 10min.

scrag writes...

Very friendly rep explained that migrations are happening in batches and to give it a few more days.

Thanks scrag for passing on the info

How hard would it have been for a MNF rep to post that here and cut down on the number of support calls they are getting! They really have no idea about communication.

is anyone else seeing when you hover over triggered topup that this will occur only when your balance is -$135!!

I have had this since the beginning but also my service wasn't migrated properly as it told me when I tried to call myself user was not available even though i was registered and had dial tone

Was told once service fixed and could call myself which I can now this would be fixed so I can trigger topup when service is like $5 but still broken.. dont want to bother calling and waiting for an hour again and check here first :)

Yes there will be a communication on completion. However i assume it would be along the lines of "the migration has been completed" or something along those lines.
My advise would be to sit tight until the occurs.

Corey, perhaps some communication here along the lines of '25% of accounts have been migrated' might be helpful to those of us still sitting tight.

bruce writes...

Corey, perhaps some communication here along the lines of '25% of accounts have been migrated' might be helpful to those of us still sitting tight.

Hi There,

We have had a meeting today regarding this,

Regarding the -135 or 135 software issue in portal this is being addressed and i will provide an update when this has been fixed. In the mean time i suggest setting a monthly top up/invoice top up option and having additional credit in your account in the mean time.

Regarding customers being double charged this has been addressed and i thank you for those who have sent me there examples. We are currently investigating what has gone wrong so we can stop this happening in future and once the problem has been prevented we will take on a reactive approach and apply credits where need be.

On behalf of the MNF Group and all staff we thank you for your patience and loyalty throughout this period as i understand some of you maybe frustrated with the migration process and although some of you may not have had the most pleasant experience in your transition to MNF. We will endeavor to make improvements on this as we can/see fit.

Thanks,

Corey

Thanks for the update.

Thanks for the update.

I've also been migrated, and after quite a lot of false starts and having my password constantly changed, I can now make calls using MyNetFone. However MNF is is the second provider on my Minitar MVA11A ATA, and I have forgotten how to swap it to position 1. At the moment if I want to use MNF, I have to dial 2* first, but this precludes me from dialling out using the phone's inbuilt Address Book. I suppose the Minitar is a bit "pass�" but it still works well and offers fallback and stuff like that. Can anyone remember how I move MNF to being Provider 1 and move my current Providerl to Provider 2?

marmot writes...

Can anyone remember how I move MNF to being Provider 1 and move my current Providerl to Provider 2?

You'll have to log into the MVA11A's interface, and go to SIP settings, and manually enter your new MNF settings into Realm1 and the other provider's SIP settings into Realm2. (Overwriting the existing SIP details min each case.)

You'll need to have your SIP username, SIP password, and SIP URI's (domain/proxy) at hand for this.

n short we have had a hold up with those who have accepted but not been migrated yet. They will commence again in batches next week.

Someone flicked the switch. 21 emails at 16:50.

Thanks Corey!
I know you guys got a big task good that your on to it!

Thanks for that. I feared that is what I have to do. Will give it my best shot. I always seem to upset something and one or other of the 2 providers won't register. Maybe it will work this time.

thanks but unfortunately have emailed that address heaps of time and as I said already tried speaking to them on the phone. They don't action anything on the phone.

In short we have had a hold up with those who have accepted but not been migrated yet. They will commence again in batches next week. So please do not worry if you have not been migrated yet (as long as you have accepted Ts and Cs) as your service will not be affected if you are still running on the old infrastructure in the mean time.
Hi Corey
This is not the case for all people. We've lost the active service as I've mentioned previously in addition to the double billing and not being able to use the new service. can you contact me please.
Paul

I have an SPA 3102 voip online no PSTN attached

I set divert to voicemail after 40 seconds on MNF website and instead of going to VM it disconnected
I changed it to 30 seconds and it was all fine.

Is there a setting in my ATA that is causing it to disconnect after before 40 seconds which is why the divert to voicemail failed as I thought this was all controlled by the server side. Hence where it allows you to change the delay on server side.. Will ring to my ATA for 40 seconds and if no answer, should divert to voicemail at MNF

I found a reply to my merging request in my Gmail spam folder

As a precautionary measure, I would suggest putting a reminder in Google Calendar to check your gmail spam folder ever fortnight. Gmail is pretty good at detecting spam, but nevertheless over the years I have found a sufficient number of mis-filed emails to warrant fortnightly checks. Email classified as spam are deleted automatically after 30 days.

He goes on to say that their engineers are currently looking into it as the main priority and are working on a solution to speed up the process.

Thanks for the update re this, I will wait a while before trying to get mine merged.

Cheers

We will endeavor to make improvements on this as we can/see fit.

Getting some extra phone operators would not go unnoticed. ;)

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I have been double charged & it still hasnt been addressed, I sent a ticket but i didnt get a response. Can i please get some help! I sent another ticket that better explains circumstances,

Thanks

I've been charged twice in July as well, rang support & got credit back into MyNetFone account balance.

gomezzz writes...

support & got credit back

Might have to try this myself � last time I rang them the service was pretty good I have to say.

last time I rang them the service was pretty good I have to say.

I found email response was good to.
I used the PT/MNF portal to get a DID and ignored the $30 charge thinking ( hoping) it would revert to $5 when the transaction completed. It didn't so I cancelled the DID but the $30 debit remained. Emailed support and 2 days later got a reply to say the $30 had been credited and saying if I still wanted one they would do it for me for the WP fee of $5.

Hey everyone.

Would anyone have a "backend" contact to MNF? Three weeks ago, I tried to add a CC on file for auto top-ups. But their system wasn't able to process it and advised me to contact them.

I did so multiple times but nothing has been done :(
Then they send me that me a warning that if I don't top-up, they'll remove my account.

It's a bit of a catch-22: I want to give them money but they don't want to take it...whilst at the same time, they're threatening to remove my account...

Thanks, Tom

FY writes...

Hey everyone.

Would anyone have a "backend" contact to MNF? Three weeks ago, I tried to add a CC on file for auto top-ups. But their system wasn't able to process it and advised me to contact them.

Thanks, Tom

Hi Tom,

Please whim me your contact number.

Thanks,

FY writes...

I want to give them money

There is a couple payment options. BPay worked for me.

Thanks Corey, for your response.

As I'm new here, Whirlpool doesn't allow me to whim anyone...yet.
But if you have access to MNF's accounts email, the ticket number from your auto-responder is 1037530. (Email was sent about 48h ago)

I'm certain I provided an email and contact number.

Tom

Yes, pedrov..only that BPay takes 3 working days to clear.

Sometimes, when I get held up on the phone, the time and funds learn to fly...
That's why I need an auto-recharge mechanism in place.

What exactly is happening with this move?

I have setup the new MNF details and it registers, but the old PennyTel details register as well.

If I have both SIP accounts registered and call the DID with the PenyTel account, it starts raining almost immediately. If I disable the old PT SIP account and call the DID, there is a delay of around 30 seconds before the phone starts ringing. Most people would simply give up before the phone starts ringing.

What should I be doing? Is the fact the the old PT SIP account is registered holding up the transfer?

Called up and sorted out the $5 double charge on the PT account.
Thanks Corey.

Cloister writes...

If I have both SIP accounts registered and call the DID with the PenyTel account, it starts raining almost immediately.

What should I be doing?

You should be selling your services in western Queensland!

Dave Richards writes...

You should be selling your services in western Queensland

Damn you autocorrect!!!'!!!!!!!!!!!!!

Then again, that might be why Victoria has had so much rain! I was visiting there recently!!!!!!!!

Sorted out my double billing by ringing call center, thanks mynetfone!!

lolo writes...

As an existing MNF customer, I know of no facility to suspend a service.

It has been stated earlier that you can't switch to a PT migration offers after the transfer; you can only switch to a currently available MNF offer. Hence you couldn't switch to a fee-free offer and then back to PT Freedom after 2 months.

Riz1234 writes...

Is there anyway on the MNF portal I can validate the Voip password?

The MNF portal doesn't allow you to view or change the VoIP password. You can only change the Web login password. You have to ask MNF support to change the VoIP password and/or email it.

Hence you couldn't switch to a fee-free offer and then back to PT Freedom after 2 months.

However, if you wished you could swap back and forth between Neosaver (similar to PT Freedom) and Whirlpool Saver (similar to PT Free Access Untimed). I used to swap back and forth between these.

I was advised by MyNetFone on the 15th July 2016, that my funds from PT will be transferred to my MyNetFone account by 1st Aug 2016.

Still not done. https://www.tio.com.au/making-a-complaint

They not only haven't transfer my credit from PT to MNF. They also double dip by debit my PT and MNF account for the month of July and August, even my PT account has been transferred to MNF in early July and has never been used since. I have email to their support and hope they will sort that out soon.

pedro34 writes...

I was advised by MyNetFone on the 15th July 2016, that my funds from PT will be transferred to my MyNetFone account by 1st Aug 2016.

Still not done. https://www.tio.com.au/making-a-complaint

I was told "some time in August". Personally I think it's better that it hasn't moved over yet because of the incorrect double charge for a lot of people.

I suggest you call MyNetFone and check for yourself instead of jumping the gun to the TIO.

Unfortunately, the general public don't really understand what the TIO are there for and instead abuse the privilege of having a body of support like them.

DrPayne writes...

Unfortunately, the general public don't really understand what the TIO are there for and instead abuse the privilege of having a body of support like them.

I agree. The TIO should be a last resort when all other avenues have been exhausted, e.g. when MNF flatly refuse to deal with your issue. The TIO would be a lot more effective if it wasn't overwhelmed with unnecessary work.

DrPayne writes...

I suggest you call MyNetFone and check for yourself instead of jumping the gun to the TIO.

MNF are their own worst enemy in this case. I sympathise with other who are having difficulties contacting them.

My ticket was FINALLY responded to 8 days after lodging it.

I asked four questions, and got answers for three of them.

The fourth question was relating to the double charge for July. MNF simply ignored it and pretended the question wasn't even there.

The fourth question was relating to the double charge for July. MNF simply ignored it and pretended the question wasn't even there.

You'll have to call up to get that fixed up.

gomezzz writes...

Andorra
Argentina
Australia
Austria
Belgium
...
United Kingdom
United States
United States Mobile
Venezuela
Venezuela Caracas

Is thist list of 80 countries accurate? This list is the same as PT's orignal list.
Any changes on MNF?

Hi Corey@MNF,

Today it is 15 Aug. The credit of my account is still zero.
Credit has not been transferred yet.

Is something wrong with the process or only with my account?

My ticket was FINALLY responded to 8 days after lodging it.

I'm up to 7 days now so maybe it might not be much longer!

Robin W writes...

Today it is 15 Aug. The credit of my account is still zero.
Credit has not been transferred yet.

Is something wrong with the process or only with my account?

I am interested in the answer too, as I am seeing a zero credit in my account too.

I think the earlier email (back in mid-July?) said the credit transfer would occur by the end of July. I am not too worried by the delay, but if MNF can advise all affected of a revised date this could help clear some confusion...

Robin W writes...

Credit has not been transferred yet.

If you want to spend about (45 mins in my case just now), they can do it manually for you.
Call 181 and follow prompts :D

If you want to spend about (45 mins in my case just now), they can do it manually for you.

Lucky you, they told me to wait until the balances were transferred across :(

If you want to spend about (45 mins in my case just now)

I only had to wait about 7 minutes just now to speak to a CSR about the double charge for my Freedom plan for the month of July. I was asked to send them a screenshot of the Pennytel portal page showing the charge. We'll see what happens next. [MyNetFone Ticketing #1039244]

I also asked what was happening with the merging of old and new MNF accounts and was told this was still a work in progress.
[MyNetFone Ticketing #1035495]

bruce writes...

Lucky you, they told me to wait until the balances were transferred across :(

It all depends on who you speak to as to what sort of treatment you are going to get. Others have posted that they have had their double charge issue resolved on the phone. Yet, in my case, I have had to email a screenshot and was told that they may be able to do it manually or they may have to wait until all these double charges are resolved in the accounts system.

merging of old and new MNF

I asked about this as well � (when you've got them on line might as well make the most of it). :)
The rep said to me it's not my department but I will raise a support ticket for me.
I am anticipating some drama because the account christian names are different (Bill and William).

So I know I'm getting old but stuffed if I can figure out this PT/MNF invoicing and ongoing charges.

On 22 July and 3 August I was billed $5.00 by PennyTel for the Freedom plan. Late July I cancelled my MNF PT Freedom account and received confirmation on 27 July that the account was cancelled. On 10 August I receive a $5.00 invoice from MNF for August service charges for MNF Freedom which is already cancelled (with 0 days to pay).

My PT balance wasn't transferred to MNF, PT are still taking $5.00 for the PT Freedom account which I migrated to MNF but later cancelled, and MNF are still charging me for a cancelled account. What a mess. Next it'll be the debt collectors for the unpaid $5.00 MNF account � I hope not.

nooby writes...

On 22 July and 3 August I was billed $5.00 by PennyTel for the Freedom plan.

Make sure you take a screenshot of the Pennytel Payment History page while it is still accessible. Once access to the PT portal is denied, it will be more difficult to dispute these charges. I suggest you collect all the evidence at hand (screenshots, copies of emails, etc.) and email it to support@mynetfone.com.au. You'll have a ticket number to fall back on in the unlikely event the amounts are disputed and you need to go to the TIO.

Make sure you take a screenshot

Already done that, I got a screen shot of my PT balance as it was back in June too. I also emailed MNF last Thursday but no reply yet.

Hi There,

We have had a meeting today regarding this,

Thanks,

Corey

Thanks Corey for the update.

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Thanks Corey for the update.

Agreed . It must be hard with so many pestering you about a few dollar of charges and when this and when that will happen but hang in there .Its bad enough reading all the whinges without having to address them politely.

Corey called me today and I am happy to say all my outstanding issues with MNF have now been resolved. Thanks again Corey.

Don't rush the transfer process! I still want to experience my 8c calls. ;-D