Has anyone been able to get the "Allowed SSIDs" feature to work in the android softphone?
My work wifi network blocks the softphone operation so I'd like the phone to use 4G when I'm at work (but still keep wifi on so that everything else uses it). I've added my home wifi network SSID to the list in settings however VoIP test calls still fail. I've restarted my device etc but still won't work.
Has anyone gotten this to work successfully?
Is the extension registration status of any value for the mobile app?
If you are using the cloud softphone app then it will be the Acrobits push server maintaining the registration while the app is in the background or closed.
If you are using the cloud softphone app then it will be the Acrobits push server maintaining the registration while the app is in the background or closed.
Yeah that is what I thought. Does the Acrobits API provide any way to see the status of the actual softphone? I'm not 100% familiar with how the push notification system works though so it might not even be possible.
Does the Acrobits API provide any way to see the status of the actual softphone?
It doesn't, it just watches for calls and sends a push notification to the phone to wake up the app when a call comes in.
Has anyone been able to get the "Allowed SSIDs" feature to work in the android softphone?
If you are asking in relation to this question, I don't think you can do what you are trying to. It doesn't seem like it's possible to force 3G/4G in the app on Android. There is an option to "Prefer 3G" in the IOS app.
If you are asking in relation to this question, I don't think you can do what you are trying to. It doesn't seem like it's possible to force 3G/4G in the app on Android. There is an option to "Prefer 3G" in the IOS app.
No my two questions aren't really related.
So what does the Allowed SSIDs option actually do then? Reading the description in the app it seems to only allow operation when connected to one of those SSIDs in the list but doesn't mention anything about cellular data. I've gone searching for a better description of the setting but have come up short. Do you guys have the user guide for the app or access to support on the app?
So what does the Allowed SSIDs option actually do then?
It's not completely clear but it appears to allow you to specify SSIDs that the app will connect through. Although that would imply that your phone would need to be connected to multiple SSIDs for it to be able to work.
The option isn't present in the IOS version.
Do you guys have the user guide for the app or access to support on the app?
Can you send an email to support and ask about the functionality of the setting on Android please and we can fire a question off to Acrobits and ask for clarification.
Can you send an email to support and ask about the functionality of the setting on Android please and we can fire a question off to Acrobits and ask for clarification.
Will do. Just from my quick testing it seems like it basically stops the phone attempting to register when on a wifi network that isn't in the list. If I switch wifi off it registers with 4G immediately. Seems like it is a bit of a blocker to stop it trying to register when on a network that it can't register through. Bit of a strange way to do it by creating a whitelist instead of a blacklist though. It'd be nice to be able to specify some networks to avoid rather than having to specify all of the ones I want it to try on.
This should be working now too, please report bugs to support.
I'm getting all calls going to the AH voicemail regardless of BH time settings.
Are BH still set in EST? (or are they EDT?)
AEDT
Thanks John � That's what I thought.
Mine is set 10:30 to 20:30 in the portal.
But when I make a call to the Queue in right now, it goes directly to VM.
It's currently 10:44 in Perth, so 13:44 AEDT � something is wrong.
But when I make a call to the Queue in right now, it goes directly to VM.
Without specific details I can't investigate .. it would be much more useful if you reported this to support instead.
it would be much more useful if you reported this to support instead.
Yeah I already did that too.
I figure if I post here too then others might check theirs and pipe up if they're having a similar issue � or not.
Without specific details I can't investigate .. it would be much more useful if you reported this to support instead.
Ticket #689-427-530
I built a new queue � just in case the original queue had some sort of defect.
But the new queue does the same � all incoming calls go straight to the AH VM no matter what times I set for BH.
New Feature
You can dial direct to a Queue (Ring Group) if it has been added since 1st Dec 2015 and has an id of 504xxxxx or greater.
Hi John � is this still working?
Extn to queue is currently failing for me.
I have an Avaya IP Office 500. Want to call out on tc. Have purchased an avaya sip license for 5 channels (Existing large installation not cost effective to change systems)
Has anyone configured one of these for tc? Trying to save a lot of reading and the frustration of being locked out by the tc firewall for an hour every time i get the settings wrong.
Trying to save a lot of reading and the frustration of being locked out by the tc firewall for an hour every time i get the settings wrong.
If you have a static IP please email support and we can whitelist it so it doesn't get blocked.
Quick question, set my account up tonite and configured my Fritz Fon, outgoing call on my DID works fine, when I try to call the number from my mobile I get a message that the number has been disconnected!?
EDIT � sorted thanks to the wiki, had to configure the ring group.
when I try to call the number from my mobile I get a message that the number has been disconnected!?
See the "Important Notes" here:
http://wiki.telecube.co
Configure your DID.
A DID is a virtual number so it needs to be connected to extensions or features to receive calls.
To set an answer point for the DID, set its profile type to Call Forward. Then, just input the phone number or digital extension you'd like to route the calls to.
New Feature
You can dial direct to a Queue (Ring Group) if it has been added since 1st Dec 2015 and has an id of 504xxxxx or greater.
Hi John,
Will you be looking to add direct dial to Linehunt also? :)
Thanks John, could you get someone to follow up 526-675-292 then
all i wanted was the call log looked up to find out why it was terminated, and its been nearly a month and still havent got that response.
all i wanted was the call log looked up to find out why it was terminated
That would require sip logging which we don't keep I'm sorry, we just keep the general asterisk log output.
That would require sip logging which we don't keep I'm sorry,
Ok but I am at my wits end over this. My boss is busting my backside because she thinks your service is not reliable (most of it not substantiated and she is paranoid that all voip services are unreliable) and wants me to dump your service. Seemingly half the calls we Park are subsequentially lost, and I have no idea what my colleagues, or the caller is doing.
I have tested the parking procedure and pickup up over and over and it works everytime, including ring back to the original station after 45 mins.
In my view, either the caller has hung up or the colleague has pressed wrong button and hung up on the caller somehow, and I think the only way to tell with any certainty is to inspect the log.
and I think the only way to tell with any certainty is to inspect the log
Yep, unfortunately there isn't a log to inspect here. Apologies.
All of my IAX extensions are failing to register today. Is anyone else having problems?
The app is mostly built but I'm not sure whether or not we will be going ahead with it
I see...
That's unfortunate, would've been handy to have.
John, I have found the fault with call parking.
When the parked call timeouts, it tries to call the original station that parked it. If that station is busy the call terminates.
Also the timeout length of 45 seconds is too short, thus causing the above to happen often. Usually because the 'Parker' is introducing the call and providing some details to the 'parkee'.
Understandable that 45 seconds is a long time to be on hold, but we shouldnt be penalising the caller :)
When the parked call timeouts, it tries to call the original station that parked it. If that station is busy the call terminates.
Hi John, this issue can be easily be fixed by adding something like this to extensions.conf, to send it somewhere after the default fails due to the extension being busy...
[park-dial]
exten => _SIP_.,2,Goto( ...send it somewhere useful... )
Hi John, this issue can be easily be fixed by adding something like this
Yep, the backend here is a bit different than the standard asterisk dial plan but yep .. I'll have a look at handling it a bit more cleanly and also give an option to manage the timeout in the portal.
Quick question on codecs...if I want HD calls between extensions should I put G722 as my first priority codec and G711 subsequently?
Yep, the backend here is a bit different than the standard asterisk dial plan but yep .. I'll have a look at handling it a bit more cleanly and also give an option to manage the timeout in the portal
appreciate the effort but please prioritise to change the default timeout immediately to something like 2 mins at least. We are still losing about 50% of the parked calls.
The most recent one was rather comical, she took 44 seconds between parking the call, and then dialling the bosses extenstion, seems she couldnt find her phone list. Then by the time the boss dialled 501 to pick up the call, the customer had already called back and was talking to someone else already.
sending the parked call somewhere useful after timeout is a less of an issue if the timeout is long enough.
appreciate the effort but please prioritise to change the default timeout immediately to something like 2 mins at least.
I've set the timeout to 120 seconds now
The most recent one was rather comical, she took 44 seconds between parking the call, and then dialling the bosses extenstion, seems she couldnt find her phone list. Then by the time the boss dialled 501 to pick up the call, the customer had already called back and was talking to someone else already.
Don't think that's Telecube fault. If customers are hanging up within 45secs they are certainly going to be hanging up within 2min.
I've set the timeout to 120 seconds now
Thanks
Don't think that's Telecube fault. If customers are hanging up within 45secs they are certainly going to be hanging up within 2min.
No customers are hanging up, You have read it wrong. /forum-replies.cfm?t=2450974&p=45#r887
Also pretty small size, can do conference calls, and shows codec and bandwidth in use live.
Worked quite well.
FWIW. I think this Telecube special offer for WP members is one of the greatest things since sliced bread!
The "try before you buy" feature was the clincher for me. I've now added some money and got a "local" DID.
As an aside, a friend that I told about this got a poor/useless result because he is stuck with that horrible interim NBN satellite internet. Not a criticism of Telecube, just a fact of life, interim NBN satellite internet has too much latency for usable VoIP!!!
interim NBN satellite internet
Yep it's quite normal that voip over a satellite connection just doesn't work.
A 3G/4G mobile connection would probably offer a reasonable solution if he has access to it, we have a number of customers connected like that.
Gotta look at the telecube website.
Best to look at the Telecube Whirlpool offer. You won't find this on the Telecube website.
Also, remember that Telecube will give you up to $10 of your existing Siptalk credit, or up to $30 if you port a DID. See here. Take a screenshot of the Siptalk portal page showing your balance.
Seriously considering switching. Gotta look at the telecube website.
Look at the rates at the start of this thread.
There's some news coming .. watch this space ;-)
There's some news coming .. watch this space ;-)
Woohoo.... we have another entrepreneur :P
So, there have been a few customer (existing Telecube too) that have emailed, please email in again with your account balances and we'll honour the losses as originally offered.
Even if you're an existing Telecube customer and no DID to port, email again please and we'll add up to $10 credit to your account.
I'm one of these. I've had an account with SipTalk and another with Telecube for the last couple of years. I've made 99% of my calls through SipTalk (configured my phone this way purely because SipTalk was a "locally based" business) but the support I've had from John for the paltry few dollars I've spent with Telecube has been absolutely outstanding.
I'll be writing off the credit I have currently with SipTalk and transferring my business to Telecube without any incentives, simply because they have earned it. I'd encourage others to do the same.
News
Telecube has just executed an agreement with Summit to purchase the Siptalk business.
We'll be maintaining the pricing and honouring the credit balances.
An email to customers will be going out very soon.
Great news for everyone concerned :)
Telecube has just executed an agreement with Summit to purchase the Siptalk business.
We'll be maintaining the pricing and honouring the credit balances.
An email to customers will be going out very soon.
Thanks to John for working so swiftly on this transaction.
A fantastic outcome for all.
This just goes to show the power of Businesses working together for an outstanding outcome for the customers.
:)
Greg
Thanks Greg, cheers.
Great outcome, well done John!
How many more customers will you be picking up with the SipTalk purchase?
Is your platform and hardware easily scalable, or do you think major infrastructure upgrades would be required to integrate the additional customers?
upgrades would be required to integrate the additional customers?
It's a small percentage of what we are already carrying, there'll be no need to upgrade to cater for them.
Telecube has just executed an agreement with Summit to purchase the Siptalk business.
Great news John. So does Summit end up buying anything?? Just the stock?? Or are you simply buying the 'budget' list as referred to by Greg on the SipTalk thread??
We're taking over the VoIP business. Siptalk and OnPBX
I can't speak for Summit but I believe their primary interest was the PC Range assets.
Telecube has just executed an agreement with Summit to purchase the Siptalk business.
So apart from picking up a few extra customers, do you get any technology or infrastructure that can be incorporated in your existing system to make it better?
We don't use the Fax very often. But when we do we really need it, any idea when it will be available?
** NOTICE **
We apologise for the inconvenience caused, however the FAX SENDING service is currently not available.
A restoration date for the service is not known at this stage unfortunately.
You will be notified once the service resumes.
It is recommended that you use an alternate means of sending faxes at this time.
Apologies again for the inconvenience.
Regards,
Telecube Support
Telecube has just executed an agreement with Summit to purchase the Siptalk business.
Great news John.
So apart from picking up a few extra customers, do you get any technology or infrastructure that can be incorporated in your existing system to make it better?
It's a bit early to say at this stage, we're still feeling our way through the systems
Thanks so much John, I'll be transferring my credit from SipTalk ASAP. =)
Thanks to John for working so swiftly on this transaction.
A fantastic outcome for all.
This just goes to show the power of Businesses working together for an outstanding outcome for the customers.
It may be a fantastic outcome for Siptalk customers who now don't loose their credit.
I don't see how it is of benefit to existing customers of Telecube who will now have to fund the Siptalk losses.
Either rates will need to go up or rate reductions will be postponed. The money has to come from somewhere.
I may be getting cynical in my old age but it now seems rather common for Telcos to provide benefits for new customers that are simply not available to existing customers.
Such is life.
S.
I have mine setup for whitelist only.
Essentially, if somebody calls with a caller id not in my address book, or no caller id, the call goes straight to VM.
All other calls (numbers in my address book) will ring the phone.
This was a little bit of work to setup initially but it works really well now.
Obviously, this would be no good for a business, but for my house number it works brilliantly.
I know not all ATAs or VoiP phones are capable of this so perhaps this is something that could be implemented on the TC side.
So essentially a whitelist of known numbers, and all other calls get recorded message to enter a pin. Failure to enter pin the call would then be rejected. Sounds like something I would use, sign me up!
Yep exactly that.
Essentially, if somebody calls with a caller id not in my address book, or no caller id, the call goes straight to VM.
I know not all ATAs or VoiP phones are capable of this so perhaps this is something that could be implemented on the TC side.
Yep it's something we could add as a feature.
Even without ports forwarded the calls can get through. The modem retains routes for the phones, usually on specific ports and if an incoming invite hits the right port the modem allows the traffic through to the local device.
Decent routers use stateful firewalls which stop this happening.
What you need is caller number recognition and a prompt to enter a pin for unrecognised numbers. Failed pin entry sends the calls to vm.
For those who run a PBX, FusionPBX already provides many options to deal with such situations:
- Call screening
'Anonymous' callers will be asked to say their name which will be played to the callee. Callee then needs to press 1 to accept the call or the call will be sent to voicemail. - Call screening using a whitelist
Please refer: whrl.pl/RewRAa
Note this can be implemented on any FusionPBX installation be it on arm,intel/AMD.
/archive/2454187 - Inbound route
You can add a 'condition' to filter calls using the network address (IP address) of your provider. Calls coming in from other addresses would go to the next route. You then add a final route for all calls to hang up. This is done in the GUI using a few mouse clicks. - Internal and external SIP profiles
External profile runs on port 5080 and by default doesn't accept registrations. If you have valid credentials including the internal domain, it is possible to register. Internal profile will only accept LAN clients.
im using Siemens Gigaset A510. im not hearing any ringer or ringtone whenever i dial out.
i tried calling a mobile number and even international number, no ringer sound just suddenly the other side picks up.
when I was with iiNet Netphone though it was fine. is this a setting that needs to be set?
im not hearing any ringer or ringtone whenever i dial out.
I just made a call to WA and another to Vic and on both occasions I heard part of the telstra double ring tone then a couple of seconds silence with empty rtp before the called party answered. What you describe can happen when the vsp doesnt bridge you to the telstra network until the call is answered. TC use 183 session progress which enables you to hear the telstra tones as soon as connection is made to the pstn. Ring your own mobile and dont answer and see if you hear the telstra ring tone.
Anyone having call failures today? I have a ticket lodged (764-555-932), and Toran is looking into it, but I thought I'd see if anyone else is having issues.
It happens at random times. Any number called from my Yealink handset says "Forbidden" call failed. And it doesn't connect. Sometimes rebooting the phone helps...sometimes not. I have two extensions on my handset and it's only doing them on one of them.
One of my other users in Sydney just reported the same issue and she is on a totally separate network and the only user down there.
Anyone?
Hi John,
Is it just me or is there a problem updating call queues. I click on the extensions I want to add and it comes up "There is an error" when I try to submit it. I deleted my call queue and tried again and was able to enter the extensions the first time and then thereafter it comes up with the error if I try to edit it. From what I can see it looks like it putting a blank line in at the bottom so when you try to update the queue it is getting an invalid extension or something. It doesn't happen when you first add new extensions to a new call queue.
Is it just me or is there a problem updating call queues. I click on the extensions I want to add and it comes up "There is an error" when I try to submit it.
Are you using Chrome? I had this issue as well.
Ahhh....that's exactly what it would be. Thanks!
I am just getting back into VOIP, waiting for ATA to arrive and signed up with Telecube. One thing that confuses me though... the website says:
"No Emergency 000 Calls
Telecube voip service is not a replacement for your fixed line telephone."
But the Telecube page on this site says:
"000 Support: Yes. See /forum-replies.cfm?t=2323366&r=47110200#r47110200"
I'll be looking to use this as my only phone line after we get the NBN so it needs to definitely have emergency number support.
I'll be looking to use this as my only phone line after we get the NBN so it needs to definitely have emergency number support.
000 calling is supported but we can't guarantee that your address will be automatically known to the operator. Being a voip service you may need to confirm or tell them your physical address.
To set it up properly you need to have a DID on your account that is used as caller id on outgoing calls and you need to advise us of your physical address so we can update IPND
Thanks John. Looking forward to trying out your service.
John, is IPND updated from the address that is contained on the accounts page. I just updated mine as I thought it would be good to have a physical address rather than a PO box for this purpose. We have multiple caller id's go out so would IPND update each and any caller ID from the account address? This is fine for my purposes but just wondering how it works. If you have multiple sites, would the best way be to have separate accounts for each different physical site for this purpose? Cheers
You won't be disappointed Delgesu :)
is IPND updated from the address that is contained on the accounts page
It's not, we are updating manually at the moment and need you to email support please. The address will be matched with a DID.
If you have multiple sites, would the best way be to have separate accounts for each different physical site for this purpose?
IPND details are matched to a DID and we will add functionality to the portal to allow you to specify addresses per DID, for the moment please email support with details and we'll handle it manually.
Anyone having call failures today? I have a ticket lodged (764-555-932), and Toran is looking into it, but I thought I'd see if anyone else is having issues.
Yep, had the same thing happen to me.
1 extension refused to makes calls
I upgraded the yealink firmware to the latest and it started working again.
Not sure it had anything to do with the upgrade, could have just been coincidental timing.
It happens at random times. Any number called from my Yealink handset says "Forbidden" call failed.
I'm getting that now between extensions on different accounts. Only happens one way from a gigaset to a yealink.
There should be Perth numbers available now. Sorry for the delay.
Kudos to Telecube !! Have just moved over from Adam Internet's AdamTalk, and John M has been very responsive to my questions, and Murray in Support spent the greater part of an hour on the phone with me this evening talking me through the setups. Now have my Gigaset configured, my mobiles connected and all working beautifully. Many thanks guys!!
Kudos to Telecube !!
Yes, I agree. I've just got my new ATA working and trying out Telecube. Excellent quality � no-one in the household has even noticed the changeover from landline to voip. Had a few teething problems getting my ata working and Telecube support were quick to respond via email.
This is possibly already a feature � but if not then a feature request =)
Is multi-tenancy supported? Reason being if I put a few businesses on there with 10 or 15 extensions each � it becomes quite a long list of extensions � expand that to 5 or 10 and it's a little bit out of control; so a way to either group or separate blocks of extensions to achieve a multi-tenancy would be great.
Also if a customer is given the internal extension numbers they could easily begin dialing other businesses accidentally/on purpose causing confusion. (I know people call wrong numbers a lot but this is a little bit different).
Cheers
Can you guys handle International Inbound Number?
We have 2 phones in the office on Maxo (the rest traditional landline) and have a NZ number redirect to our office in Melbourne for our NZ customers.
We are looking at moving it all over to Telecube, but the international redirect is pretty important.
I am only just learning about VoIP so sorry if this is a basic question.
Can you guys handle International Inbound Number?
Yep, NZ, UK or USA numbers is no problem we have direct carrier links.
Yep, NZ, UK or USA numbers is no problem we have direct carrier links.
Are you saying you provide DIDs in those countries?
Guys just a quick one. Have the numbers on the Wiki to dial into voicemail to change a greeting changed. I keep getting a disconnection message when I dial these numbers? Thanks
John, just in relation to the above DID's, what is the cost for these in each of the above countries. I sent an email to support regarding this also, but thought it might be useful information for the Whirlpool group also. Cheers
what is the cost for these in each of the above countries
US and UK geographic DIDs are AUD$2.95 per month plus AUD$0.0055/min routed into voip extensions.
NZ geographic DIDs are AUD$11 per month plus AUD$0.022/min routed to voip extensions.
Please note these prices may be subject to change
Standard voip pricing will apply for diversions to fixed or mobiles or international destinations on top of the per minute inward cost.
At this stage I don't have any special pricing for the WP offers but when I get a chance I will have a look into it.
Just curious how long it takes to get a phone delivered (to Perth). I ordered a Yealink T46Ga few days ago, it's still in 'processing'. I'm expecting about 2 weeks or so, would that be about right? ta
Just curious how long it takes to get a phone delivered (to Perth).
It will be best to please email support and ask. Murray will chase up and let you know what the status of the order is.
It will be best to please email support and ask. Murray will chase up and let you know what the status of the order is.
Will do John, thanks.
Hi John- I am looking to set our church up with your services following the generally good feedback and the availability of a reliable internet connection.
I tried to apply the WP link to the account and I got an error re access to a db server.
Am I doing something wrong?
Cheers,
Damien.
Am I doing something wrong?
No, that error does need attention.
Connection failed: SQLSTATE[HY000] [2005] Unknown MySQL server host 'db.billing.telecube.net.au' (2)
Thanks for the DID info John. Will contact you via email to arrange a couple of international DID's.
Just a quick one. I sent a fault into support this morning. As of about lunch time yesterday, I can't seem to manage my DID's in the portal. It just sends back a message that there is an error. It occurred yesterday around lunch time when I was doing some changes. It was working and then for the rest of the day and this morning, I keep getting the error. It occurs in Chrome, Firefox and IE, tablets and iPads etc. Also the services pages cuts off below the DID's and doesn't show the Line hunts, Queues etc etc. You may know about it but just wondered if it is just me or others are having this issue to.
but just wondered if it is just me or others are having this issue to.
There is a glitch somewhere...
I went in to the portal and all I get in services at 'VOIP Extension' is 'Jump to'.... and an up/down arrow, can't select an extension. None are visible/selectable.
Will be fixed soon I'm sure.
Edit: Just saw that all the log-ins are not listed either at the bottom of the page.
I got an error re access to a db server
This should have been resolved, please try again and let me know if you have the same problem,
I can't seem to manage my DID's in the portal
This should have been resolved too, part of the db connection issue reported above, please report back if not.
I went in to the portal and all I get in services at 'VOIP Extension' is 'Jump to'.... and an up/down arrow, can't select an extension. None are visible/selectable.
This too ..
Please let me know if they aren't resolved.
All working fine now John, thanks.
a man in his mid-forties
You're not being very kind to John. : ) I think he doesn't look a day over thirty.
Hey John, what's up with that Google + picture? If you Google "Telecube" it comes up with a strange picture of a man in his mid-forties, not sure what's up with that, just seems a bit unprofessional...
Same pic on https://au.linkedin.com/in/telecube
Have the numbers on the Wiki to dial into voicemail to change a greeting changed.
Yes, I have received an email from Telecube Support advising that the in-dial voicemail numbers are currently not being supported. You will need to record your voicemail locally & then upload it.
Just trying to verify my card for auto top up and it said that I need to confirm a check transaction of $1.xx or some such. When I went to my internet banking, this transaction did not take place. So now I cant confirm my card.
Worse thing is I just put 00 and that has cancelled the card and now I have to contact support. Ho hum...:(
When I went to my internet banking, this transaction did not take place. So now I cant confirm my card.
It can take 3 � 5 business days depending on your bank.
Worse thing is I just put 00
Why?
now I have to contact support
When you do see the transaction on your statement send an email to support with the amount and your customer id and we'll reset the allowed auth attempts and you can enter the correct amount.
OH I see. I can't recall reading that it can take 5 business days. I tried registering on Friday and thought it would be instant. I only looked today and assumed there would be no transaction.
Anyway, my bad.
I can't recall reading that it can take 5 business days.
Actually depends on your bank. If you use a major bank (with one notable exception) it only takes a few hours for the "magic" $1.xx DR to show in your account. "Which" bank you use will determine the additional delay and some of the pseudo-banks take ages. This is not a fault of Telecube or their bank. G.
No not blaming anyone. I just assumed it will be there but wasn't.
In the Telecube My Account area how can we set our own password for a SIP account.
We can see the option to generate a new password but not to be able to select our own password.
Probably safer to not let users enter a password manually so users don't enter basic passwords.
We can see the option to generate a new password but not to be able to select our own password.
Sorry, we don't allow customers to set extension passwords. The only reasons I can think of for wanting to set your own extension password would be so they are memorable or less complex, both are really bad.
If you can give me a good reason I'll consider it.
If you can give me a good reason I'll consider it.
Accidentally set an extension to inactive but then needed it enabled again but when I did the password reset to another password so want to change it back to the exact previous password that was generated as these users VoIP phone is in another location and they aren't the most tech savvy so is a major task to have them reconfigure the phone.
want to change it back to the exact previous password
If you set that password as label for the extension in the portal and email the details to support I'll change it back for you.
Don't email the password please, just add it to the extension label and I'll go get it from there.
I signed up with DidLogic a few days ago, topped up my account and had the top-up refunded without explanation. Sunday afternoon I came across Telecube when I was reading a thread about DL's terrible customer service here on whirlpool, and I have to say, it's bloody fantastic! We're using it for our business � in minutes I've got 20 DIDs going, voicemail, call queuing and other handy features. Now I'm recording our IVR and that's pretty much it.
I've found the call quality to be fantastic too. Very happy with the service, and a huge thank you for the big wp discount.
Apologies in advance if this is a daft question (as I've read over the Telecube wiki and suspect I know the answers but just want to double check).
The Telecube WP offer looks fantastic......we're just about to move house....my plan is to get NBN FW via Skymesh and use Telecube VoIP for all phone calls.
For hardware I'd be using a TP-Link-WR841N router and an Android mobile phone as the dedicated 'home phone' to use Telecube through (with a DiD as well).
Is that viable & likely to be a reasonable solution (assuming all unknown variables are ok)?
If I've missed anything please let me know as the Telecube offering looks a LOT better than the bolt-on VoIP offers any NBN FW providers are supplying.
I'm a lil unsure if the older Android phone would be an issue.
Thanks in advance for your feedback. :-)
Is that viable & likely to be a reasonable solution (assuming all unknown variables are ok)?
It should be fine and you can easily use different handsets at a later date anyway if there are any issues with the older Android phone.
We can provide the NBN connection for you too if you are interested, we're keen to do new business and will waive install fees and contracts at the moment.
John, going to continue my questions here rather than the other thread about fibre.
I'm going to sign up for an account tomorrow and trial afterhours using our PBX (elastix) and ADSL connection.
1) will topping up and purchasing a temp DID for testing in any way affect the port process/cost of bringing our ISDN10 100 block across at a later date?
2) can that 100 DID be dropped down to say 20 or 10 later or do they have to stay as a set?
3) our PBX handles faxing on one of the ISDN 100 numbers, I take it internet faxing is still not recommended? Can we assign that same number (once ported ) to your fax service?
Thanks for your prompt responses.
1) will topping up and purchasing a temp DID for testing in any way affect the port process/cost of bringing our ISDN10 100 block across at a later date?
Nope not at all
2) can that 100 DID be dropped down to say 20 or 10 later or do they have to stay as a set?
Yep, no problem and on the WP pricing the dids are 55c/mth each so the cost would reduce accordingly.
3) our PBX handles faxing on one of the ISDN 100 numbers, I take it internet faxing is still not recommended? Can we assign that same number (once ported ) to your fax service?
Depending on your location faxing over G711 may work as long as the latency and jitter isn't too bad. If it proves to be an issue then switching the did to a fax to email service is easily done in the portal.
If you overflow on our side to your mobile instead of routing the call back out again the caller id will get through to your mobile.
Alternatively you can setup an ip authenticated trunk and pass the caller id through from your pbx.
Thanks John,
the ip authenticated trunk for outgoing calls seems the best way.
unfortunately I cant get it to work
do you know what the peer settings are for ip authenticated trunk?
do you know what the peer settings are for ip authenticated trunk?
You first need to add the IP in the extension in the Telecube portal after setting the extension to IP authenticated.
Edit: This is assuming you have a static ip at your site.
Then you'd create a peer on your server, e.g.; new_ipauthed_peername
Dial out with a command like: Dial(SIP/0412345678@new_ipauthed_peername)
You first need to add the IP in the extension in the Telecube portal after setting the extension to IP authenticated.
yes done this.
Edit: This is assuming you have a static ip at your site.
yes I do
Then you'd create a peer on your server, e.g.; new_ipauthed_peername
Dial out with a command like: Dial(SIP/0412345678@new_ipauthed_peername)
lost me
I'm using freepbx gui ,
I was hoping I could just create another trunk, ie: telecube2. add some outgoing peer settings then add a outgoing route to it and viola?
add some outgoing peer settings then add a outgoing route to it and viola
;-) lost me now too ..
You'll need a fpbx user to give pointers here
;-) lost me now too ..
You'll need a fpbx user to give pointers here
Sorry I'm a total noob at voip.
Basically the following Peer details are for a password auth extension, what do I change them to, to allow a IP Auth extension.
Also I'm assuming the register string is to be left blank for a IP Auth ext, is this correct?
Outgoing Settings:
PEER Details:
username=<extension>
trustrpid=no
sendrpid=yes
secret=<extensions password>
rtpkeepalive=5
quali
insecure=port,invite
fro
dtmfmode=r
disallow=all
context=
canreinvite=no
allow=alaw,ulaw
Register String
<extension>:<extensions password>@sip.telecube.net.au/<extension>
our PBX handles faxing on one of the ISDN 100 numbers
I can't comment on your specific setup ; but we do hundreds of pages a month over G711 into CME � then into our photocopier � without issues with another SIP trunk provider.
Hi John,
Like TC having issues with having issue with IP trunk to our PBX.
I've applied for account and added funds.
Setup DID as IPtrunk with our static IP
Setup extension as VOIP trunk � IP auth with our static IP
played around with codec order
I've used the monitoring function and one of the last messages is SIP/2.0 401 Unauthorized. Definitely my static IP that is listed.
As TC said, take it we dont need username/secret/reg string entries? (though I have tried with and without).
Thanks
Edit: TC, i got outgoing to work by setting extension back to VOIP extension (password auth). i enetered in register string now and my outgoing peer details were:
host=sip.telecube.net.au
user
secret=xxxxxxx
type=peer
Still can't call in using DID but haven't had a chance to play with that.
HTH
Which freePBX/asterisk version are you using?
I'm using Elastix 2.4 which is FreePBX 2.8.1 and I think Asterisk 1.8.2x
having issues with having issue with IP trunk to our PBX
Can you email support please with your details so I can have a look?
Can you email support please with your details so I can have a look?
Sent now with a dump of what logs I got from the monitor.
Cheers
Still can't call in using DID but haven't had a chance to play with that.
I had a play with this with FreePBX 12.0.76.2 and Asterisk 11.21.2
I don't use IP authentication myself so two things I discovered...
- You have to punch hole/s in your firewall
You have to allow anonymous inbound sip calls
My PBX to Telecube only contains...
host=sip.telecube.net.au
username=<extn_number>
type=peer
in peer details.
Edit: spelling
I had a play with this with FreePBX 12.0.76.2 and Asterisk 11.21.2
I don't us IP authentication myself so two things I discovered...
You have to punch hole/s in your firewall
You have to allow anonymous inbound sip calls
My PBX to Telecube only contains...
host=sip.telecube.net.au
use
type=peer
in peer details.
Are you saying you used the password authentication method yet you have no password in the peer details?
Are you saying you used the password authentication method yet you have no password in the peer details?
No.
I'm saying I myself use username/password but for this little test I switched to IP authentication with no password.
EDIT: I found I could leave allow anonymous inbound sip calls un-checked and change the default sip context to from-trunk.
I think 'allow anonymous inbound sip calls' is not an asterisk setting but a FreePBX manipulation of context and dialing rules.
I'm saying I myself use username/password but for this little test I switched to IP authentication with no password.
John suggested an option to forward the DID to the extension number (1xxxxxx) rather than set as IP authentication. This worked for me and added benefit no need to open any ports.
I set the caller id in the Telecube panel but all asterisk side entries refer to the 1xxxxx extension for did/CID
This may not be the best setup but works incoming outgoing as a sip trunk with multi line and CID both ways so good enough for my testing.
Telecube panel
Did
profile type � call forward
Forward to � 1xxxxxx
Did as caller id = yes
Extension
Voip extension pass auth
Area code � 08
Caller id -08xxxxxxxx
codec 729,a,u
Asterisk
trunk
Outbound caller id 1xxxxxx
outgoing
host=sip.telecube.ne
username=1xxxxxx
secret=xxxxxxx
type=peer
Incoming
host=sip.telecube.ne
username=1xxxxxx
secret
type=peer
qualify=y
nat=no
insecure=port,invi
fromuser=1xxxxxx
fromdoma
context=from-pstn
Register String:<extension ID>:<password>@sip.telecube.net.au/<extension ID>
Inbound route
Did number 1xxxxx
Please email support with your account details and the extensions you are trying to connect to so we can have a look.
Turns out my extension was stuck. Raised a case after "/dev/hdc" said he had issues. Murray suggested to disable the extension, created a new one. Wiped zoiper config too, for good measure, and back to IAX/ILBC goodness :)
forward the DID to the extension number (1xxxxxx) rather than set as IP authentication.
That's how I do it when using a PBX. I don't remember if the custom DID header is passed in a call forward or ring group or both.
When using phones I use a ring group which allows the use of the Telecube voicemail.
Tap the qr code and point your camera at the extension manage screen in telecube portal. It will auto provision.
Well that bit of voodoo worked.
Just like magic. lol
I'm using the Bria 4 client for now. I'm wondering if anyone knows of a SIP client more geared towards business use? I came across a startup today based in Melbourne and their softphone has features like note keeping, where someone calls you and before you answer you know who the person is and how much the sales opportunity is worth. Salesforce integration etc. And you can take notes for the user (in a customer support environment). They've also got team voicemail and other great 'team' features but their pricing is outrageous (and in USD??) � hopefully their business model changes to allowing users to bring over their own VoIP providers, when eventually their pricing doesn't attract many users. Even their incoming call rates are ridiclous.
I'm just wondering if anyone knows of a good business orientated softphone. Or even tips on how I can make this more efficient for a business environment. If I host my own server and run it through telecube, does FreePBX (or another software platform) have 3rd party integrations I can make use of? Things like taking notes on customer calls.
I guess my question is if anyone is in a similar situation, what have you used to make more efficient use of telecube in your business environment?
I know this isn't directly related to this thread but I want to find a solution that let's us use telecube as our VoIP provider
Thanks
Edit: We're a startup company so we want to save costs where we can. The company I mentioned based in Melbourne charges a hefty fee per user and their fee per DID is very expensive, and they don't have an option to buy sequential phone numbers. I know some may be thinking we're a business so maybe we should just sign up to them. But I really, really like telecube with all the services offered, the pricing and the customer support is second to none. I'll be doing my own research to see if there's some sort of management system that integrates with VoIP services and if I find anything I'll post back here, just in case someone else is in a similar situation. I understand most users here are using this for personal use � but you never know, if anyone else is interested we can work together to build some sort of system ourselves?
E2: So far I've found https://www.agilecrm.com � it says you can integrate with your current VoIP provider. I haven't found many others, maybe I'm typing the wrong keywords into Google but we'll see. I'll sign up to their trial and see how it goes. Will have to host my PBX in the cloud maybe on a VPS.
Sorry for somewhat dereailing the thread but I want to get this working specifically with telecube rather than any other VoIP provider. Honestly, I apologise for the big rant here but I think because many can agree Telecube is a brilliant company with brilliant staff (take a look a few pages back where John offered to price match an NBN service!), we (business users) should work together to build a CRM or find ways to integrate with other CRMs out there.
I'm a noob to voip systems, and just recently signed up and got a yealing t46g.
I'm just having a few niggly problems that I'm hoping someone might be able to help (I've been through the help pages and wiki).
I created a voip extension and attached it to a new 1300 number; that just gives me line busy when I try to call it (from my mobile).
I added a new DID, and linked a new voip extension to it, but now the DID configuration panel on the services page won't display. Any ideas why that might be? I've tried 4 browsers. cold booting pc. etc you name it. cold booted the phone. dialing the did gives a busy signal.
Do changes take long to propagate through the system? I'm wondering if I'm making changes then not waiting long enough to try them out.
Not a biggy but I experimented with creating an ivr and a voicemail; now I want to delete them but that doesn't seem to be an option.
any help greatly appreciated
but now the DID configuration panel on the services page won't display
Same issue for me.
(sorry � just glad I'm not the only one)
Sorry guys .. it should be resolved in the next few minutes.
cheers. yell out if you want any end user testing
cheers. yell out if you want any end user testing
Ok .. yes please .. if you can check and confirm the services page is all looking normal please that would be great.
Ok .. yes please .. if you can check and confirm the services page is all looking normal please that would be great.
Yes the dids panel is showing now
it's very sluggish, has been all weekend (might be just me I'm dl'ing tons of stuff)
in ff, try upload ivr sound file (tried wav and mp3):
"There was an unidentified file upload error!"
Yes the dids panel is showing now
it's very sluggish, has been all weekend
Confirmed.
it's very sluggish, has been all weekend (might be just me I'm dl'ing tons of stuff)
Yep, should have that fixed tonight or tomorrow
"There was an unidentified file upload error!"
Checking ..
Groovy. Almost back to normal, except for the view voicemail messages page saying Not Found.
Groovy. Almost back to normal, except for the view voicemail messages page saying Not Found
fixing .. fixed.
More things to add to the pile. Now none of my extensions are showing up as being online in the control panel but the base station and softphones are saying connected. Can't dial out to any extensions.
Edit: Never mind, back to normal. Weirdness.
By the way John, I have eight unused extensions in my other (non business) account. I don't think I'll ever use them so is it possible to "donate" them back to you?
Yes I am now online, was it a case of system issue your side followed by a firewall lockout due to repeated reg attempts?
Yes I am now online, was it a case of system issue your side followed by a firewall lockout due to repeated reg attempts?
I note you made password changes too which may have contributed to the problem.
Password change on one of the lines only, has no effect on either connecting, the changed or the unchanged password lines. Was a response to your request to reboot my phone system which isn't something I was prepared to do, and in the light of the actual problem, would not have helped.
Password change on one of the lines only, has no effect on either connecting, the changed or the unchanged password lines.
Changing the password on one of the extensions may have caused the logging of a failed registration due to an incorrect password which would have then triggered the blocking of your ip.
Was a response to your request to reboot my phone system which isn't something I was prepared to do, and in the light of the actual problem, would not have helped.
Yep, we know that now.
Yeah the password reset was my attempt to reset the registration process, this was 20 minutes into the issue so I doubt this contributed.
In the Telecube portal, my extension state is ACTIVE and yet my Online status is OFFLINE
IP based ACL: Off � View/Edit
Update VoIP Extension >>>
Extension State: Active
Online Status: Offline
I did however make a phone call so not sure if that diverted to iiNet because of the Online status being OFFLINE.
Is the Online Status suppose to be offline? Or is everything working just fine?
Same thing here. Can call most extensions but one has failed to register for some reason.
Edit: Registration failure was due to DDos settings on the switch. All good now, but still getting offline, when everything is online.
Further edit: Just tried calling the DID. Rings through but no ringtone on my end. Just getting silence.
Please ignore the statuses in the portal at the moment .. if you have any call problems please email support.
Was a response to your request to reboot my phone system which isn't something I was prepared to do, and in the light of the actual problem, would not have helped.
Basic diagnostics. Give John a break, he works tremendously hard to keep the clients, all of us, happy.
Please ignore the statuses in the portal at the moment .. if you have any call problems please email support.
No worries.
Actually had the customer confirm if ringtone works and it does for them. Just not on my softphone for some reason, but that's not critical at all.
Cheers!
Hi John, just giving you a heads up, I have emailed support regarding an issue we are having with caller id being rejected.
Hi John, just giving you a heads up, I have emailed support regarding an issue we are having with caller id being rejected.
I've already responded to you by email .. it's probably not necessary to duplicate every email you send as a post here though.
I have a T46G and in that model you can enable auto answer per account so when called it auto answers and is on speaker phone. I expect it will be the same in all the T4x models. A google search should confirm that.
Yes I found it on the main page on Yealink, Still got to find out how to do it though. Thanks John!:)
Yes I found it on the main page on Yealink, Still got to find out how to do it though. Thanks John!:)
Login to your phone web control panel .. go to the Accounts tab and select an account you want to configure .. click Basic in the left column .. you'll see an option towards the bottom to enable auto answer
With telecube is there a something like a prefix that can be added in front of the number to hide your number on an individual call basis? i.e have a default callerID but hide it on some call.
Edit: I just answered my own question! whrl.pl/RdVoTp
You can block outgoing cli by prefixing the call with 1831
Edit: I just answered my own question! whrl.pl/RdVoTp
You can block outgoing cli by prefixing the call with 1831
Albeit, I have always gotten an "Im sorry your call could not be completed" on this with Telecube (my dialling rules allow it)
Silly question: what does the " save state " toggle do in the extension section of the portal?
Silly question: what does the " save state " toggle do in the extension section of the portal?
Nah good question. I have wondered this as well.
It saves the state of searches, ordering and page displayed in the lists. If you choose Save State then search for a specific number or order the items that will be saved when you navigate away and back.
Only really of any use if you have multiple services.
It saves the state of searches
Thanks. Makes sense now. Maybe it should be called save view???
Thanks. Makes sense now. Maybe it should be called save view???
Yeh maybe .. it saves the state of the view ;-)
Lots of Registration timeout emails from my office Quadro Epigy this morning.
Checked the Fritz at home and it has lots of Timeouts in the log too.
Different locations, different ISPs and different equipment.
Does it seem to be getting a bit less stable?
S.
Lots of Registration timeout emails from my office Quadro Epigy this morning
They would have all been around 2am this morning, I'm making some changes and it caused some extensions to drop.
On the upside, navigating the portal should be much quicker this morning. ;-)
They would have all been around 2am this morning
First one at 1:03 and last one at 04:28.
I noticed this morning that the names allocated to some of my extensions have changed back to what they were some months ago.
On the upside, navigating the portal should be much quicker this morning. ;-)
Sure is!!
I noticed this morning that the names allocated to some of my extensions have changed back to what they were some months ago.
Checking now ..
One or more of our DIDs does not show its profile.
It's on a ring group (queue) however says "none" on the services listing whereas other DIDs list correctly.
One or more of our DIDs does not show its profile.
Yep, it's just a label and will be fixed shortly. If you click through to manage it should be working as normal, please report it to support if not.
I noticed this morning that the names allocated to some of my extensions have changed back to what they were some months ago.
Should be resolved now
Not yet for me, but I am not worried about it.
At some point an email notification will be sent out that we'll be reclaiming extensions that have never been used
Will there be an option to retain up to the ten extensions which were allocated, even if some are not currently in use? I reduced the number of extensions I had in use after Telecube's security hiccup some time back (from 8 to 3).
Will there be an option to retain
Telecube's post said "never used". Maybe put them to use for a week with a softphone.
Never used extension could be re-issued immediately.
Used extension would probably have to go into quarantine for sometime.
Telecube's post said "never used". Maybe put them to use for a week with a softphone.
Yep, any extensions that have any call history will remain on your account
Thanks John for that.
anyone else having issues dialing out at the moment?
navigating the portal should be much quicker
It certainly is much faster than ever before. I always thought that the sluggishness of the portal was one of Telecube's weaknesses and I'm pleased to see it brought up to standard. Thanks, John.
Hi John
I just got a snom 360 and I've connected it directly to a telecube extension (no pbx)
it registers, and can receive calls, but I cant make any outgoing calls?
says 'not acceptable here and I get a rapid beeping tone'
any idea what this might be?
ive tried dialing with and without area code.
says 'not acceptable here and I get a rapid beeping tone'
Generally happens with a codec mis-match.
7 years!! Congrats!!
Maybe auto apply new pricing to WP signups?
I'm open to suggestions.
Here here!
+1 for me.
Automatically would be best, I think (for users on the WP plans already).
But either way, it is very appreciated.
Nevermind, figured it out!
Happy birthday, Telecube!
Automatically would be best, I think (for users on the WP plans already).
+1. Thanks for the superb new rate, John.
Calls to mobiles are too expensive .. they should be 6.9c/minute .. that seems like a fair price.
Even so I use TC for my outgoing calls to mobiles as they are/were the best rate I could find when I was doing my research for the best deal for calls to mobiles.
Telecube is 7 years old this month
Happy 7th John!
Is it possible to set up a call forward to a different number if the voip account is offline or in use?
Nevermind, figured it out!
Care to share?
I couldn't select hunt group for the 1300 number for some reason, I had to use simple routing, first number was the code for a call group (voip) then second a mobile number, not ideal as it still "rings" if the voip is offline but I can't find a way around it. Pennytel used to have a voip setting to forward if offline or busy..
Has anyone ported over a Nodephone number? Was there much downtime?
Yes, a couple of weeks ago. I checked the phone first thing in the morning on the day of the port, and it was dead, about ten minutes later it was working. I can't say for sure how long it was down for, but it wasn't long.
Internode charged $8 for the port out.
Edit: Read your question properly � it was actually a Nodeline number I ported.
Telecube is 7 years old this month
Well done John!! You've worked hard to get to 7!! Got past those terrible 2's, tanty 3's and on to a mature 7 :D
regular WP followers
I'm happy to refer Telecube, it's working well for us (Fixed NBN Wireless)
Happy Birthday, John. And many more to come... To think I only discovered TC late last year!
Has Telecube ceased trading?
I've not received any replies from tech support to an email about a service not having been provisioned, so I just phoned their 13 28 23 number only to have it answered with a 'hello' by person who paused suspiciously before saying he wasn't from Telecube. I then went to telecube's website to check the number � it was right � and double checked that I hadn't misdialed it (I hadn't). Looking closer at their website I notice that their address has been removed � I'm sure it was last Saturday...
Anyone else's spidey sense tingling?
[Edit: my bad, the address is there. Maybe I'm recalling a google maps frame that has been removed??]
Has Telecube ceased trading?
Well John was still around yesterday, and my phone is still working.
No idea why someone else would be answering their phone number though.
so I just phoned their 13 28 23 number
Can you email or whim me the number you called in from please?
Well John was still around yesterday
Was yesterday .. am today .. hopefully will be tomorrow ;-)
Was yesterday .. am today .. hopefully will be tomorrow ;-)
Well that's a relief, hopefully my spidey sense needs to be converted to a 'keep calm and carry on'-sense.
Happy 7th birthday Telecube. Please accept a happy customer's TeleCake ;)
Anyone else experiencing calls being charged twice? Been happening to me this month and last.
I sent a ticket.
Anyone else experiencing calls being charged twice?
Yes, some (but not all) calls where charged twice last month, but credited once I let them know.
Telecube is 7 years old this month
Congratulations John, the hard work is paying off.
Anyone else experiencing calls being charged twice?
Just checked and yes double charging occurred on my personal account from 10 March to 14 March as far as I can see. Going to check our office account next.
Edit: Just checked the business account, there are multiple double charges and there is at least one 'triple' charge as well; a 10 min mobile call ended up being a 30 min call.
Edit2: Problem appears to be happening from mid Feb.
Anyone else experiencing calls being charged twice?
I was charged in triplicate on 11th March. I contacted Support the same day, but the charges have not yet been reversed. I expect they will be though. I wasn't going to mention it in this thread unless others reported the same problem.
P.S. I just had a quick look back through my call records and I didn't notice any other triplicate or duplicate charging. I've not had a problem since 11th March.
I was charged in triplicate
Sorry, we've had an issue with a "new and improved" billing process that has caused some inconsistencies in the call rating. We've reverted to the previous version and the issue should be resolved.
We'll be running an audit to identify the errors and we'll refund any extra charges but if you see anything please email support and we'll add credits to your account.
I contacted Support the same day, but the charges have not yet been reversed
We will have added a credit adjustment to the system that will be applied to your account when the bills run at the end of the month.
Apologies for the inconvenience
Apologies for the inconvenience
No worries John. Life gets complicated. Thank you for the explanation.
I would say use a hunt group.
I had to use simple routing, first number was the code for a call group (voip) then second a mobile number, not ideal as it still "rings" if the voip is offline but I can't find a way around it.
Thanks.
I'll have to try and get my head around how to do that.
Well that's a relief, hopefully my spidey sense needs to be converted to a 'keep calm and carry on'-sense.
I recommend whisky. It always knows best. :D
Anyone else experiencing calls being charged twice? Been happening to me this month and last.
I sent a ticket.
I emailed a follow up yesterday as noticed this last week and a quick glance before seems to show it fixed for me
Telecube is 7 years old this month
Congratulations John, the hard work is paying off.
I am really impressed with the effort you have put in! You deserve everything you get.
I hope the family is not too neglected, while you're working so hard ... Bub going well?
I am waiting with bated breath to see how the "Seven Year Itch" will play out ...
It is often quite surprising! It should be very interesting to watch ...
Thank you for the nice 7th Birthday present too!
I've created a linehunt group using this info http://wiki.telecube.com.au/d
I've put in the hunt group
#1 10xxxxx (VOIP extension) 15 sec
#2 04xxxxxxxx (Mobile number) 10 secs
but it's not ringing the mobile after 15 secs.
I have a previous Queue (Ring Group) which I have set up. Do I need to click the x to clear that for my Linehunt to work? If so do i have to re setup my Queue if I want to change back?
Edit: Ok, I think I got it... Went into DID and changed to Linehunt and selected the profile there.
6.9c would be a lovely thing.
Just curious...I have two TC accounts � One timed and one untimed.
The timed account shows calls to mobiles @ 8.8c and the untimed shows @ 7.9c
Which one will get the 6.9c, and when and how will that occur.
Not overly fussed either way and both rates are already good...just curious...
Hey John, were you playing around with your DNS records this morning?
From 8:26am to 9:41am my Telecube services were bouncing up and down constantly losing and regaining registration due to a failure to resolve the registration host name sip.telecube.net.au.
Edit never mind, this explains it:
http://www.itnews.com.au/
I'm not able to get caller ID to show up on my outgoing calls. The receipient only ever sees "private" or "no caller id"
I have verified the number and set it as Caller ID on the manage extension page as described in this wiki article.
I've tried it with a couple of different numbers (a DID and a mobile) and several extensions. Could someone please help me work out what I'm doing wrong.
I've tried it with a couple of different numbers (a DID and a mobile) and several extensions. Could someone please help me work out what I'm doing wrong.
Is the caller ID / Name / Display Name / etc on your device set as the TC extension number?
Yes you're right El Sledgo that is the problem.
On my Cisco SPA112, and the OSX app X-Lite they used the term "Display Name" instead of "Caller ID". In Zoiper iOS app I had left the "Caller ID" field empty.
So after changing each of these to the respective extension numbers I am sending a Caller ID correctly.
Thank you.
Hi John, could you double check the settings provided on the Telecube Wiki?
http://wiki.telecube.com.au/
I'm trying to get Telecube setup on FreePBX 13.0.91 and I'm not having much luck. For outgoing calls, a ringing tone is heard but no phones actually ring, and for incoming calls my extensions ring but when I answer no connection is ever made and it's just silent (and my mobile phone keeps ringing)
A lot of the settings that have been listed in that Wiki don't exist on FreePBX anymore. On a side note, I have a Pennytel DID working just fine, so I doubt it's my firewall or anything like that.
FreePBX 13.0.91
A lot of the settings that have been listed in that Wiki don't exist on FreePBX anymore.
The basic settings in the WP wiki work last time I tried them. Remember to add your codec requirements. I'll take a look at FreePBX 13.
Which Asterisk version? Which SIP driver?
I just created IAX Voip Extension and downloaded Cloud Softphone
and used provided QR code
but it is saying unauthorized
any idea's ?
*edit*
ok thanks
I rather IAX because less data usage :P
I just created IAX Voip Extension and downloaded Cloud Softphone
and used provided QR code
but it is saying unauthorized
Cloud softphone is a sip extension only
pings are a bit on the high side at the moment compared to another VOIP service that is also interstate
Try a trace to sip.nsw.telecube.com.au it should be around 30ms from brisbane
Hi John,
Thanks for replying to my support ticket.
Are there any plans to lift the 3hr call limit in the future?
Are there any plans to lift the 3hr call limit in the future?
Not at this stage, no.
Edit: I've fixed it now and the rates will apply properly .. I've updated the rates on those that were set incorrectly .. sorry about that.
John, firstly thanks for the special offer.
My current rates are showing 0.069 and 0.0176, but with "incGST" underneath ... is that really right, or should it be "excGST"?
My current rates are showing 0.069 and 0.0176, but with "incGST" underneath ... is that really right, or should it be "excGST"?
They're right, the offer is 6.9c/min to mobiles and 1.76c/min to fixed lines incGST
aio@aio:~$ traceroute print sip.nsw.telecube.com.au
traceroute to sip.nsw.telecube.com.au (103.193.166.35), 64 hops max
1 192.168.2.1 0.353ms 0.267ms 0.292ms
2 10.20.22.167 17.234ms 16.969ms 17.787ms
3 203.219.166.2 17.774ms 16.967ms 18.879ms
4 203.219.107.102 18.546ms 17.222ms 17.028ms
5 203.219.166.208 18.111ms 18.137ms 17.875ms
6 203.219.107.210 18.185ms 18.090ms 17.436ms
7 61.88.151.69 18.319ms 17.843ms 18.145ms
8 119.225.221.174 32.024ms 31.368ms 31.523ms
9 103.193.166.35 33.581ms 32.762ms 32.641ms
aio@aio:~$ tracepath sip.nsw.telecube.com.au
1?: [LOCALHOST] pmtu 1500
1: fritz.box 0.759ms
1: fritz.box 0.815ms
2: 220-245-43-76.tpgi.com.au 0.582ms pmtu 1492
2: bri-sot-wic-bras21-Loopback-20.tpgi.com.au 23.190ms
3: 203-219-166-2.static.tpgi.com.au 24.267ms asymm 6
4: 203-219-107-102.static.tpgi.com.au 24.061ms
5: bri-pow-que-wgw1-be-20.tpgi.com.au 25.035ms asymm 4
6: 203-219-107-210.static.tpgi.com.au 25.206ms asymm 5
7: vlan229.14vrc76f06.optus.net.au 25.491ms asymm 6
8: 119.225.221.174 39.265ms asymm 12
9: 103.193.166.35 41.030ms reached
Resume: pmtu 1492 hops 9 back 13
PERFECT :P
Try a trace to sip.nsw.telecube.com.au it should be around 30ms from brisbane
Interesting.... We are in VIC but looks like we will use the NSW ip/route, as we have much less latency, as vic is going via WA (or BRI now it seems) on TPG :(
They're right, the offer is 6.9c/min to mobiles and 1.76c/min to fixed lines incGST
Even better than I thought!
Never thought this would happen but I pocket dialed 0399994999 with the Cloud Softphone. Luckily it is just a conference bridge number.
Anyone using IAX2 with Telecube and Asterisk successfully?
My extension won't register and when trying to place an outward call from one of my extensions I just get a hungup back from Telecube?
Raised issue with their support and not getting any resolution or updates from their end.
I set up the same config with 2Talk and it works perfectly using IAX.
I have set up chansip and this works fine with Telecube, but prefering to go IAX due to less ports being needed to be open and the odd issue with NAT and one way audio.
My extension won't register
Registered fine but outbound calls fail and inbound calls have no DID info so they can't be routed.
Registered IAX2 to '103.193.167.48:4569', who sees us as 103.43.75.150:4569 with no messages waiting
Telecube <> IAX2 <> Asterisk is a non functional combination IMHO.
Edit:
Looking at the 2talk site...
* If your context for incoming calls is not 'from-trunk' then you will need to login to 2talk live and change your 'IAX2 context' under the 'Preferences' column and 'Voice Quality & Networking' section. Here you can specify your own context string used for incoming IAX2 calls. By default Trixbox/FreePBX servers tend to use 'from-trunk' which is why we have made this the default context setting for IAX2 trunks.
But Telecube puts the calls in the 's' context...
Executing [s@from-pstn:1] ExecIf("IAX2/10XXXXX-11696", "1?Set(__FROM_DID=s)") in new stack
Hi VK2XXY,
Thanks for the reply.
Yeah for now I've got things all bundiling up under a context of default as I thought this might be an issue.
For a while there I was able to get my IAX Telecube extension to register although it still wasn't working.
Support came back to me this morning after another follow up email. Said they will get back to me this afternoon. I'll wait and see if that happens.
Thanks again.
Is there a way to turn off low credit warnings? I have auto top up set so these emails are redundant. I only really need to see failure notices, the rest are unnecessary.
Is there a way to turn off low credit warnings? I have auto top up set so these emails are redundant. I only really need to see failure notices, the rest are unnecessary.
Yep, in the preferences section in the portal.
Support came back to me this morning after another follow up email. Said they will get back to me this afternoon. I'll wait and see if that happens.
No surprise, no follow up from support. Each time they have promissed some sort of update it only comes after I send another follow up email to them. Then I just get an answer sorry I'll come back to you ASAP.
Is Telecube a suitable replacement for PennyTel? We call Portugal and South Africa a lot, and calls to Portugal on PennyTel seem to be $0.08, and Telecobe is around $0.02.
We never take calls on VOIP. i.e We use Telsta incoming, so does that mean I have zero monthly cost, just the calls we make?
No surprise, no follow up from support. Each time they have promissed some sort of update it only comes after I send another follow up email to them. Then I just get an answer sorry I'll come back to you ASAP.
We've a lot on at the moment and you'd be best off to connect to the SIP service, there are some issues with some people connecting to the IAX service and we'll have a look at it at the soonest possible chance we get.
Apologies for the inconvenience.
We never take calls on VOIP. i.e We use Telsta incoming, so does that mean I have zero monthly cost, just the calls we make?
It does, if you don't need a DID and just make outgoing calls you will just be charged for the calls you make.
Thanks John. While adding a service for outgoing only, it seems I MUST pick a number. I there a way to have outgoing only, without selecting a number? Which Service Type should I be using?
While adding a service for outgoing only, it seems I MUST pick a number
You just need to add a voip extension.
http://wiki.telecube.com.au/
You can add your Telstra number as outgoing caller id too in the manage screen of the voip extension after you have activated it.
Thanks. Seem to have registered my A510, but guess I need to add funds before I can test it. Or is there a number I can call to test?
Thanks. Seem to have registered my A510, but guess I need to add funds before I can test it. Or is there a number I can call to test?
99299 is an echo test
99599 is a balance announcement
To make calls out though you'll need to add funds. If you add credit and then don't want to keep using the service we'll refund any remaining account balance.
I've added $10, and tried the test number, but any idea how I stop my Gigabit A510 to stop adding my area dialling code to the front of the number? When I dial 99299 � it changes to 0799299.
but any idea how I stop my Gigabit A510 to stop adding my area dialling code to the front of the number?
Look under:
Settings -> Telephony -> Dial Plans
to see if you have a dial plan adding "07" in front of numbers for the Telecube account.
Thanks. Checked, and nothing.
http://postimg.org/image/f4dteb3od/
That's my plans. Not sure where it's getting the 07 from.
Not sure where it's getting the 07 from
You have ticked 'Use Area Code' . Is 07 set at the top of this page and not shown in your screen shot.
In the bottom one? That one isn't active, I believe. The tip ones are. That bottom one is just to add a new rule.
Not sure where it's getting the 07 from.
Management >> Local Settings
Use Area Code Numbers for Calls via VoIP:
Thanks!! That sorted it!
What's the typical turnaround of an LNP order? I placed my order on the 22nd.
What's the typical turnaround of an LNP order? I placed my order on the 22nd.
3 � 5 business days
Can anyone tell me how to cancel a DID that was set up in Telecube?
I can see how to add one in the portal but nothing to delete one that was set up in the early days.
Maybe it cannot be done in the portal and an email to support would be the way to go?
Regards
Correct it's an email support item
Can anyone tell me how to cancel a DID that was set up in Telecube?
G'day TmbaBorn,
I asked Support in an email about this about 3 weeks ago, have as yet to receive a reply.
While DIDs are not yet a "scarce resource", they are very much a finite one.
Hope you do better. G.
I asked Support in an email about this about 3 weeks ago, have as yet to receive a reply.
Can you whim me the ticket number please?
SMS would be hopefully available next month or so. That was almost 2 years ago.
I'll make an effort to get it done ASAP.
Any update on SMS John? This is one reason PT are getting some of your money. Admittedly not a lot but I really want to rid myself of them.
Hi Folks sorry to annoy just need help with setup advice.
Telecube VOIP registered and working very well for outgoing but after a few days my DID no longer works for incoming calls.
I set the DID to Que (Ring Group) and was working (incoming calls) but does this mean a caller will go to the next registered extension or so on as I want it to go to mailbox then email audio file if the first rings out.
For some reason I later to switched the DID to "Call forward" as the DID would no longer work, I think this is wrong.
I put a fault report 17th in as the DID stopped working days after and yet to receive any advice as to whether what the problem is. I just thought I'd ask here and yet I've read the setup instructions but cannot get the DID to work anymore. Thought over Easter try to see if it my settings have caused the error. Don't get me wrong happy to wait in fault que but wanted to see if I can solve this myself.
Solved, thankyou to John (who never sleeps) as he was able to assist with finishing the account setup. Anyone who can help on notice late on Easter Saturday night deserves a big thankyou.
John (who never sleeps)
Yes, he's always there when you need him. I believe he's also known in some circles as "the ghost who walks".
3 � 5 business days
Hi John,
Can you provide an update to #806-639-871? It's now been 5 business days.
Can you provide an update
I'm sorry I can't see whats happening with number porting at the moment, you'll need to reply to the response you received please and ask them for an update on the progress.
sip.nsw.telecube.com.au does not seem to work for me. All incoming calls hang up. I changed it back to sip.telecube.com.au and it works.
sip.nsw.telecube.com.au does not seem to work for me
Ok yep, it's best to wait until we're ready for it to go live please.
I've had a search around but couldn't find any answer. Currently one of VOIP extensions is showing as offline. The portal states the registration expired a couple days ago. Does this mean the password has expired? Do I have to generate a new one every 180 days?
Does this mean the password has expired? Do I have to generate a new one every 180 days?
Nope, passwords don't expire.
Has anyone had issues with Caller ID not showing up. I just upgrade our firmware from 73 to 80 for most of our T42G and T48G handsets. I've also changed the codecs to G722 as priority one. Could any of these affect the caller ID not showing up on the screen? We've got a standard DID line and caller display is set to Name and Number in the settings of the phone.
Does anyone know how to setup call parking on the T46G? I can't seem to get it working correctly. It'd be nice if you could setup autoprovision from within the portal for Yealink phones John :)
Cheers
This is a special offer for WP members and guests
Start your free trial first: https://www.telecube.com.au/signup/?fr=wp
Hi John, this looks like something we need. :)
A bit of background...
We are a small R&D group in Melbourne, we have maybe 6 people in the Melbourne office plus couple of others in the USA.
We currently have a IPBX, it is an old EPYGI Quadro but it has bitten the dust (when we inherited it it was already quite old). It had a SIP tunk from ClubTelco which I wasn't very happy with anyway.
So the IPBX has died and we are looking for a simple system to replace it, as we are mainly R&D we have few calls but there are customer leads that do come in.
So I have a couple of questions...
- Can you port in our main business number from ClubTelco, it was originally a Telstra landline number on the Flemington exchange?
- How long does it take to port the number in?
- What do we need to be concerned about during a transition?
If I can get approval I would like to start the ball rolling today.
Can you port in our main business number from ClubTelco, it was originally a Telstra landline number on the Flemington exchange?
Yes
How long does it take to port the number in?
3 � 5 business days normally
What do we need to be concerned about during a transition?
Make sure there are no special services on the number before initiating the port and don't cancel the number before the port completes
Does anyone know how to configure a gigaset c530 for telecube.
I've followed the instructions but it won't accept them.
Telecube support asked "Does the C530IP allow you to leave the Authentication Name and Proxy Server Address fields blank?" but it won't.
this are the settings I have entered
1. IP Connection
Connection name or number: IP1
Authentication name: 1057XX � I used real numbers for XX
Authentication password: ��������
Username: 10574XX
Display name: 10574XX
Domain: sip.telecube.net.au
Proxy server address: sip.telecube.net.au
Proxy server port: 5060
Registration server: sip.telecube.net.au
Registration server port: 5060
Registration refresh time: 180 sec
Network Data of your Service Provider
STUN enabled: Yes No
STUN server address:
STUN server port: 3478
STUN refresh time: 240
NAT refresh time: 20
sec
Outbound proxy mode: Always Automatic Never
Outbound server address:
Outbound proxy port: 5060
Select Network Protocol
Outbound proxy mode: Always Automatic Never
Outbound server address:
On my A510IP I have:
Outbound proxy mode: automatic
Outbound server address: sip.telecube.net.au
Otherwise, all other settings are the same as you have.
Does anyone know how to configure a gigaset c530 for telecube.
Here is a 610.
If I had a corporate suite available in Etihad Stadium for the St Kilda v Western Bulldogs game Saturday night would anyone pay $100 per seat?
Yes, but no. Come on down here for Clarence v Glenorchy game. You won't be disappointed! $7.50 un-corporated stand-up ;)
this are the settings I have entered
1. IP Connection
Connection name or number: IP1
Authentication name: 1057XX � I used real numbers for XX
Authentication password: ��������
Username: 10574XX
Display name: 10574XX
Domain: sip.telecube.net.au
Proxy server address: sip.telecube.net.au
Proxy server port: 5060
Registration server: sip.telecube.net.au
Registration server port: 5060
Registration refresh time: 180 sec
Network Data of your Service Provider
STUN enabled: Yes No
STUN server address:
STUN server port: 3478
STUN refresh time: 240
NAT refresh time: 20
sec
Outbound proxy mode: Always Automatic Never
Outbound server address:
Outbound proxy port: 5060
Select Network Protocol
Looks very similar to my C610 IP settings.
Points to check ....
Authentication password: �������� <--- That is the password you got when you configured the extension, NOT your account login password.
STUN enabled: should be "No"
Outbound proxy mode: Automatic
Select Network Protocol: Automatic
HTH, G.
Display name: 10574XX
I use Rob but anything you like.
Outbound proxy mode: Always Automatic Never
I use Never but sip.telecube .net .au is ok.
STUN enabled: Yes No
Select No
In case its a dns issue try using 103.193.167.41 wherever you have sip.telecube.net.au
Also get a new sip password and use it.
... and type it in, not copy and paste.
Please elucidate, Ozi. You obviously have a good reason for not doing copy and paste. Care to share it?
thanks guys, it registered
Please elucidate, Ozi. You obviously have a good reason for not doing copy and paste. Care to share it?
For some reason known only to the gremlins lurking in the code, copying and pasting passwords is notorious for not working on many systems. The Gigasets are well known to chuck a wobbly with pasted passwords.
The Gigasets are well known to chuck a wobbly with pasted passwords.
Yes, I've found this with various other websites, too � something to do with the JavaScript interpreting it as "nothing has been typed in".
I've found that if I paste in the password, delete the last character, then type in that character and tab to the next field, it works fine. This is usually much easier than typing in the whole password.
and type it in, not copy and paste.
I always do this too with every password . I think copying sometimes picks up a trailing 'space' which gets interpreted as an ascii character and can get rejected. This is probably why the method adopted by rj works.
I think copying sometimes picks up a trailing 'space'
Click and drag might but I've had no problems with quick double click to select a contiguous string of characters with Windows.
Please elucidate, Ozi. You obviously have a good reason for not doing copy and paste. Care to share it?
I have seen many times that copy and paste selects the space after the word you are selecting. For usernames etc it is OK if whitespace is ignored, but for passowrds it can be troublesome.
Have Telecube stopped providing phone billing lists in PDF by email now?
Have Telecube stopped providing phone billing lists in PDF by email now?
Apparently so. You need to check your calls in the portal.
Apparently so.
Eep. Used to be good to have in Outlook for reference. Especially on iPad.
I checked mine and saw that I wasn't credited for a double charge � last month they credited all the double charges. It's only a few cents this month, so not going to bother with it, given how generous John has been.
Have Telecube stopped providing phone billing lists in PDF by email now?
We'll be adding an option to choose if you want the monthly pdf statement included in the email next month.
Apparently so. You need to check your calls in the portal.
Actually we've never provided call detail in the pdf, the file can end up too big on busy accounts.
I checked mine and saw that I wasn't credited for a double charge � last month they credited all the double charges.
Please email support about it, there's some we missed from the billing issues with the new rating process. It should be tidied up now.
We'll be adding an option to choose if you want the monthly pdf statement included in the email next month.
Brilliant. Cheers.
We'll be adding an option to choose if you want the monthly pdf statement included in the email next month.
Perfect! Thanks John.
Anyone having phone drop outs today? Had all our phones go offline a few times today, without losing internet.
Anyone having phone drop outs today?
Yes we are experiencing this as well
Also one of our extensions is showing the BLF light on with no-one using the phone but we can still call the extension
Strange things happening, will wait a while to see if it sorts itself out
@John
I'm liaising with Toran to iron out some issue regarding audio quality using the G.729 codec exclusively, Caller ID / CLIP overstamping as well as possibly billing.
Hi,
how do you add the 0.55c DID offer? when i add it says 2.95?
how do you add the 0.55c DID offer? when i add it says 2.95?
Go to the first post in the thread and click on the offer link (after logging in to MyAccount), that should add the offer as far as I can tell.
ah great, working now, thanks
Hi
looking to add an IP ACL for an extension to lock down to Telstra �G phone that connects
Does anyone know the ranges for telstra �g services?
Please email support about it, there's some we missed from the billing issues with the new rating process. It should be tidied up now.
hello John, sorry to have to ask here, but could you please follow up support on ticket no 766-693-723
Its 48 hours since I sent the request about the same issue, and no answer yet. my reckoning is $120 needs to be refunded and my balance will run out in a day or two.
I dont mind making another prepayment as it will eventually be used, but it is a bit silly that I have to make extra prepayments to cover the incorrect overcharging that I need to request to be refunded each month.
I guess you are all busy, so the last thing you probably need is more emails to the support queue, further clogging it up and the 2nd last thing you need is twats like me chasing support here.
hello John, sorry to have to ask here, but could you please follow up support on ticket no 766-693-723
Just looking at this acct .. we've got dummy 1300 numbers with DIDs aliased to it which is causing the issue .. it looks like you've just got it going into an IVR anyway .. I've changed it back to the DID now so there won't be any further problems.
I'll credit the value back to your account now too
we've got dummy 1300 numbers with DIDs aliased to it which is causing the issue .. it looks like you've just got it going into an IVR anyway .. I've changed it back to the DID now so there won't be any further problems.
Yep. but one of the reasons i needed the dummy was to utilise some features than are not available wiith dial in direct to the DID, but those features dont work somewhat so need tobe fixed, or there is sommething else that didnt work which stopped me from turning on the time based routing. kind of a catch 22.
i havent realy got back to all these things, but i got a lot to sort out.
John,
I am trying to roll out VoIP but am stuck on a couple of issues.
Can you please reply to ticket 993-440-595 or reply to /forum-replies.cfm?t=2517802
Thanks.
Anyone having trouble with calls to DIDs failing when set to connect via IP Trunk?
Has worked well but all failed this morning, across two accounts.
All good now. Thanks Toran & Murray.
I'm looking for some testers to register to sip.nsw.telecube.com.au please.
I'm looking for some testers to register to sip.nsw.telecube.com.au please.
Ok just registered. I'm in NSW BTW.
Called a normal landline, worked fine.
Called a second extension on my account, also worked fine.
Called the echo test fine
Called the balance test fine
Anything else you want to test?
Anything else you want to test?
Inbound call, DID to Extension Call Group.
This didn't work for me prior to call for testers.
GDay All
Was hoping someone could steer me in the right direction. Have requested my home ph number to be ported. Have received an email from Telecube "The number has been added to your account, please log in to your control panel and configure the routing before the cutover is complete" Cutover date is the 11 Apr..no probs. Called Telecube support and thought I was on the right track in regards to adding my ph number. I presumed I could do it. So I requested some help via email late Fri and obviously support must be a tad busy. Being a tad impatient ... now asking if some one could tell me how to configure the routing as per the email. I already have an extension with a local DID supplied via the account. Was wondering how to change that and add my ported ph number. I also created another extension but again when I went to add a local number still cant see my ported number. My account clearly shows the current ph number supplied by Telecube and my ported number. Am I right going to services and add local number ..I presume Im doing everthing wrong? Still using a landline so can still receive calls etc.
Appreciate the help. Will call support on Monday just thought I could get my account ready and set up my Gigaset 530 prior to change over. Im not having a dig at support either..just want to get the voip up and running. Ta
Appreciate the help.
Under Services you should have a sub-section "Local Numbers (DIDs)".
Do you see your ported number there?
Have you registered your Gigaset to an extension?
I already have an extension with a local DID supplied via the account. Was wondering how to change that and add my ported ph number.
I look at it from a different perspective.
1. Make an Extension
2. Make a Queue and then go to Queue � Manage and allocate Extensions to it.
3. Go to DID � Manage and allocate a Queue to it.
H.
GDay all. Appreciate the responses.
VK2XXY; can see my initial and ported number under the local (dids) as you described. I have one extension registered and working with the Gigaset which I created on my initial setup when I purchased the ph. When I was emailed regarding that my ph number will be ported shortly; I created one more extension and then went to services to add a local DID...like I did initialy when setting up my 1st account.
With the second extension it is actived via my Telecbe account, (I put the details in my ph but left the outgoing calls under ..number assignment unchecked at this time) but not sure how to find my ported number to add to that extension (if I have to?) Maybe this is all I have to do as the ported number is in my account..just unsure.
Once found I was going to deactivate the very 1st (DID) and delete the 1st account from my ph as I on require one number.
GDay Loudon
Had a go and my ported number is there. Ill assume that all should work. Again appreciate the help. Ta
Anyone else down at the moment ??
(all 4 lines on original server).
Services showing Inactive on all.
Belong NBN, Sydney.
Web still working.
Services showing Inactive on all.
We just had an issue with extensions that have IP based ACLs set, it should be resolved now.
If you are still down please email support so I can take a look.
Back up as I look again.
And yes, was using IP ACLs as I hope most are
Hi,
I've an existing Telecube DID which I nolonger need and wish to change over/replace with another local one � how do I delete the existing one with the new one? Thanks. :-)
how do I delete the existing one with the new one
Can't be done via customer portal (yet). Need to contact Telecube Support.
Is it a good idea to keep our current setup and move it across to our new premises next month? The rack has fibre with 24 POE layer 2 switch, along with a router with 8 ports. (The other ports are used for security cameras)
At the moment we only estimate to use 8 phones with 4 being only internal use as intercoms.
Should I consider using IP trunks or similar? or because we only have 8 IP phones it won't impact much performance on the switch and network?
We're going to keep just one phone at our current premises for our other business and use the same local number.
Can't be done via customer portal (yet). Need to contact Telecube Support.
Thanks RJ, ok well I'll keep the existing DID we have (which is a Sydney number) and add an additional local DID number (we're in Coffs Harbour) � is it possible to simply 'add' this new extra DID number onto my existing setup or do I have to go through the whole DID setup process again?
Apologies in advance as I know these are lame questions but the Whirlpool TC wiwki and TC's wiki are contradictory and confusing in a few regards.
Thank you. Nick :-)
DID setup process again?
What process do you talk about?
Order the DID and point it to a destination/endpoint. Is there more to it?
What process do you talk about?
Order the DID and point it to a destination/endpoint. Is there more to it?
Not something I do everyday � so cut me a lil slack ;-) Plus my brain is fried from just having moved house.
Ok I think I have it done correctly � I have just the one extension (which is our home phone) then going to that are two DIDs and each of these has it's own Queue (Ring Groups). If that sounds like a cluster&^%k let me know. :-)
Ok I think I have it done correctly
Sounds right.
1. Create extension EX1.
2. Register phone to extension.
3. Create VoiceMail destination VM1.
4. Create Ring Groups... RG1, RG2. Add EX1 and VM1 to both.
5. Point DID1 to RG1, DID2 to RG2.
6. Return to extension management and confirm CID for both DIDs.
Thanks pal � appreciate it. :-)
Thanks pal � appreciate it. :-)
Hey Nick,
If you would like to WHIM me your TeleCube extension number and a suitable time, we could do some serious testing of your configuration(s). TeleCube to TeleCube calls are free. :-)
G.
TeleCube to TeleCube calls are free. :-)
Small caveat for those playing at home is that they are free if you call the extension number, not if you call the DID.
not if you call the DID.
Thanks Ninja Travis. I did not know that!
Seems that I've been wasting lots of 9c calls.
Obviously, I'm not as smart as I thought I was, although I've been running my own in-house Asterisk* server for years.
Bl..dy Nora! I did (pun intended) not know that TeleCube made that subtle distinction. :-(
Thanks again for the heads-up. G
Bl..dy Nora! I did (pun intended) not know that TeleCube made that subtle distinction. :-(
Unless he's slipped it by and I haven't noticed. I believe it's on John's list of 'things to do' � but is a fair way down the list.
Unless he's slipped it by and I haven't noticed.
Ta again NT,
Not claiming to be an Asterisk* guru, my own Asterisk server is mostly in-house, SOHO and strictly for my convenience and friends testing, but IIRC, DID-to-extension association is the default.
I believe it's on John's list of 'things to do'
So it should be on John's list of 'things to UNDO'.
Not stopping me from recommending TC, but an easy-fix.
G.
Unless he's slipped it by and I haven't noticed. I believe it's on John's list of 'things to do' � but is a fair way down the list.
This was originally raised back in August 2014 � whrl.pl/Rd29Go
Small caveat for those playing at home is that they are free if you call the extension number, not if you call the DID.
I must admit this came as a bit of a surprse to me when first told about it because it hadn't been my experience with other Australian budget VSPs. Hopefully, TC will get around to rectifying this minor shortcoming one day. No pressure!
sip.telecube.net.au switched to Sydney? :)
Was just browsing my smokeping setup and noticed this drop in latency tonight. :D
https://dl.dropboxuserconten
Unlabeled link is my home Telstra HFC. ds1 and np3 are VPS at Dediserve and Network Presence respectively. All locations in Sydney.
sip.telecube.net.au switched to Sydney? :)
Media will still be routing through Melbourne for the moment but I've started routing signalling through Sydney tonight.
Not 100% sure it's going to stay there just yet but so far it's looking good.
Registration proxies will load balance traffic to a cluster of media servers in Melbourne and Sydney and it's getting a run up tonight. :-)
Eventually we'll just have all registrations to sip.telecube.com.au and we'll automatically route media to the pop closest to you.
I just logged a fault, not receiving calls and cannot make calls.
Yep 3 offices of mine down. Can't make or receive calls. However it works on the Zoiper SIP client on my phone as a workaround
I can make outgoing calls but incoming behaving very strangely.
I think dialling to groups is failing.
like via the IVR, or calling a group Direct from an extension (i have an intercom that does that)
only bene troubleshootig for a couple mins so far.
Via the IVR, the caller can hear that its ringing the primary group, but none of the handsets are ringing.
When it goes to the fallover group, which is All stations, only one handset rings, it rings once only before going to third overflow which is voicemail. The only handset that rings is a SNom m3 cordless, all the others are SNOM 300.
I changed my IVR to dial the extension direct as the primary destination, and it still fails to ring,
I also cannot dial internal extension numbers
When i change the IVR to dial my mobile as the primary destination, my mobile rings once. and call has terminated, but the caller still hears the phone ringing.
Same here
My office and a clients are down
My mobile client works fine
How is that possible?
My mobile client works fine
mine too. but only rings once, so I have to answer quickly.
If it's still happening now please reboot your devices. If it doesn't resolve it please contact support so we can look at your individual case.
Depending on what your device is you will need to enable RPort
I've reverted sip.telecube.net.au to the 103.193.167.41 address so if you reboot your modem and devices it should resume as before.
I've left sip.telecube.com.au routing through the new proxy servers and moving forward we'll bring everyone across to that over the next few weeks.
There'll be emails going out shortly.
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