MNF seem to be making this process unnecessarily complicated. A summary of suggestions:
- Give everyone 4 lines by default and let us know when you've done it.
- When someone informs you of the wrong link sent and informs you of the correct current account number, send them the correct link. This sounds simple but seems like a major challenge for support.
- Answer all questions in this thread.
- Have the decency to reply to all private messages (aka whims). I sent two and haven't received a reply.
Hi There,
Unfortunately we will not be giving 4 lines by default this is an option to customers pre migration and please call our PT team if you would like to discuss this.
I am doing my best to reply to all messages as soon as possible and i need to go through different departments to get the correct answers for you all. So i do apologise if my responses are a bit delayed.
Thanks,
It wasn't clear to me that I needed more lines when I went through the acceptance on the registration page, so I foolishly accepted the default
Why do you NEED them now but didn't have a need a few days ago ?
Need is the key word rather than I WANT 4 of them because others got them. Maybe an extra 1 or even 2 would fill a need but everyone seems to need 4.-- probably to sit unused ( like TC )
Even with least cost routing there are only a limited number of vsp lines that can in practice be used effectively and these will be spread over several vsps. There are of course some who do have needs for many lines but they would be in the minority.
So i do apologise if my responses are a bit delayed.
You are doing really well and have my sympathy . I think MNF has been very generous in this migration.
Why do you NEED them now but didn't have a need a few days ago ?
Perhaps it's not need but the realisation that MNF is not as flexible as Pennytel, after the fact.
The concept of "lines" doesn't exist in PT.
has been very generous in this migration
... generous? ... very generous?
What are we getting extra?
NOTHING
What are we missing?
Quite a lot: web/SMS ANI, SMS address book, SMS detailed history ... etc
Generous? NO
Accommodating? Yes
The concept of "lines" doesn't exist in PT
It doesn't really exist in voip originally meaning a twisted copper pair. The voip equivalent is probably username but there is a heap of misuse of the term. One big plus for PT was it let you establish contact bindings with the same username but different hosts so allowing all hosts to ring with an incoming call. This can still be achieved by different means with mnf ( follow me ) and tc (ring group ) but not with the same username.
What are we getting extra?
A highly stable voip platform which PT could never claim . PT was cheap and had many good features but it was frequently dropping service , no incoming audio -had to call again , dids needing fixing etc. Support was so often needed that the support staff were well known to most and were forever fixing problems.
@MNF
There are customers that have no knowledge that anything is even happening.
They have received no emails whatsoever, not just the transfer link email.
They have nobody to let them know.
Will MNF be pressing ahead with the cut off date of 20/6 and subsequent shutdown on 30/6 knowing full well that some customers will have no clue what just happened?
Will they be able to transfer their accounts and get invoices? (After they figure out what has happened)
Will devices still register, and get a recorded message?
If devices still register, will calls to 777 support still work (or at least redirect to MNF support)?
----Side note, it would be good if 777 & 771 were activated on the MNF system
Hi Max,
Please Whim me your account details and ill get this done by COB Monday for you to opt in.
Thanks
Why am I being ignored on this wider issue?
You can't fix this with a few whims
I have called 777 support twice and still have not received any email whatsoever. I only know because a friend told me. Yes I can whim and get a link but that wont solve the wider issue. Not everyone uses whirlpool.
I suggest MNF keep the entire PT system active for at least another month while you evaluate how customers are handling the change over. And to identify those that somehow were never informed. MNF is already getting a bad name over this. How much worse do you think it will get when people have their services cut off and can't get tax invoices.
BTW. New logins sent 20th � 27th only allows 3 days for some people to reconfigure their devices. Not to mention their friends and family that may need help and we are expected to have to do this after work (as 27th is Monday � 30th Thursday)
PS The following was never answered before:
Will we be required to put credit on the new PT-MNF accounts while we wait for some random date "Throughout July" for balances to be transferred???
Perhaps it's not need but the realisation that MNF is not as flexible as Pennytel, after the fact.
The concept of "lines" doesn't exist in PT.
+1
As I see it, I now need a different extension for each landline, mobile. That wasn't clear to me at the time.
The impression that I had, was that we'd get what we had with PT.
It's looking like it would have been less trouble to close the account and go with Telecube.
I got an original email in April saying to wait and that in a few weeks I would get more information.
Since then I have heard nothing from Pennytel, but my VoIP service with them has been cut-off (luckily I have a mobile phone).
This may have been asked, but given I don't feel like reading through 42 pages of responses, does MNF have a plan similar to what I was on at Pennytel? I don't think I paid any monthly fee and got 8 cent calls to a host of countries (untimed). I got pretty cheap calls to mobiles and on 13 numbers.
While I hardly use the overseas calling part, I did use the cheap rates to call mobiles and 13 numbers (which are expensive from my mobile phone). I have an iiNet internet account, and they give me free national numbers, so I am not fussed about that.
Does MNF have anything similar, without a monthly fee? I like the pay as you go aspect of Pennytel.
If MNF doesn't have anything similar, can anyone suggest another VSP that I should consider?
I now need a different extension for each landline, mobile.
OK fair enough I understand your situation.
it would have been less trouble to close the account and go with Telecube.
Maybe but that would have been a bad alternative. TC is flush with features some you may use but there would be plenty you may never need. TC is some way away from being stable. They would be fine as a back up though.
MNF on the other hand is highly stable and has been for many years so keep them as your primary vsp for the present.
It's looking like it would have been less trouble to close the account and go with Telecube.
Telecube are fine and they are my primary VSP but as we both know with VoIP it is prudent to have a backup.
a plan similar to what I was on at Pennytel
For you I'd recommend Telecube's whirlpool offer from their thread
cheaper mobile and 13/1300 rates than pennytel
10c Aus standard landline numbers
I don't feel like reading through 42 pages of responses
I was oh so tempted to respond with "I don't feel like replying...."
You have a Free Access Untimed account. On migration to Mynetfone, this will change in that the overseas destinations are no longer 8 cents untimed.
I hardly use the overseas calling part
so that fact is not an issue for you, I suppose.
If you were only using it for cheap calls to mobiles and 13 numbers, you might be able to find a better deal with other VoIP providers � I haven't done detailed research myself but people say Telecube is good for rates to Australian mobiles.
MNF offer a similar plan for those migrating, called PT Free Access Untimed. 8c untimed to Australian landlines, International calls to all destinations timed and at MNF rates. For mobile rates, search the archive version of this thread for "Free access untimed" or "untimed"
I cannot explain why your PT service has stopped.
If you decide that you would prefer a different provider, and especially if you do not have a DID, you can do nothing, and any credit in your account will be refunded to you (so long as it is not bonus credit). You might feel safer, though, if you contact MNF and get access to the migration portal and indicate there that you reject the offer to migrate.
If you decide to migrate to MNF, then you will need to contact them about getting to the migration portal immediately: the time limit is 20 June. The various contact numbers appear many times in the last few pages of this thread.
I think it is important that you do read the thread. Your very issues have been the subject of discussion.
This may have been asked, but given I don't feel like reading through 42 pages of responses, does MNF have a plan similar to what I was on at Pennytel? I don't think I paid any monthly fee and got 8 cent calls to a host of countries (untimed). I got pretty cheap calls to mobiles and on 13 numbers.
I hardly use the overseas calling part
Yes they do. See /forum-replies.cfm?t=2522665&r=50519690#r50519690
Thanks, Corey, for replying to my whim and sending the correct link for my son to use. The only problem now is that he no longer has access to the email address displayed on the first page. The email address field is greyed out so he is unable to change it. Unless the email addy is changed, he won't receive the next email with the all important new settings. I have pm'ed you his new email address and other contact information.
Please help.
I copied and am pasting the post to which I haven't received any reply, here it is:
Hi Corey
I sent you a message with my Customer Number
Most of all I would like to know if MNF will honour Go Global Plan. Pennytel support team told me that you will but the system will not allow me to port telling me it's pending.
I can't understand why you don't reply to my question. Thanks in advance
Omkara
Hi Omkara,
I have replied numerous times.
And the answer is yes we will. This is available in your opt in portal.
Thanks
. The email address field is greyed out so he is unable to change it. Unless the email addy is changed, he won't receive the next email with the all important new settings. I have pm'ed you his new email address and other contact information."]
Please help.
Hi There,
No problem! However for this one i will need you to contact our PT support team for this one.
Thanks,
Corey
No problem! However for this one i will need you to contact our PT support team for this one.
OK, thanks, will do.
When can we expect call rates for PennySIM under the new replacement agreement with whomever the new carrier or reseller is please?
It has now been 3 weeks since this question was asked, yet we are still waiting for an answer. Now that the migration date is fast approaching, you would think this information would be available.
It has now been 3 weeks since this question was asked, yet we are still waiting for an answer. Now that the migration date is fast approaching, you would think this information would be available.
The rates quoted to me for the new Go Global plan are exactly the same as existing. Maybe a little better since PT used to charge 'special rates' for 13/1300/1800 which would munch into the included $10 credit. New rates are fixed 25c 13/1300 and free 1800
You have chosen to cancel all your PennyTel services effective 1st July 2016.
That sounds to me like a cancellation of all services. But your later question about transferring credit to MNF suggests that you want some services to continue. I would check with the transfer team by telephone that their records agree with your plans.
About the credit transfer:
Yes all credit in accounts will be refunded/transferred.
The only exception will be any Bonus credits earned/accrued.
I suggest MNF keep the entire PT system active for at least another month while you evaluate how customers are handling the change over. And to identify those that somehow were never informed.
The problem is that a number of people would have signed up with an email address they no longer have access to, such as an old work email address or a previous ISP's email address. These people would obviously not have received the transfer email.
Most people, apart from their email address, have other contact information in the My Profile section of the Pennytel portal such as home and mobile numbers as well as their residential address. After the 1st of July, rather than losing these customers forever, MNF could try and contact non-respondents by phone or snail mail and keep their accounts alive for a few weeks to give these users a chance to transfer their services to the MNF platform. Just an idea...
It has now been 3 weeks since this question was asked, yet we are still waiting for an answer. Now that the migration date is fast approaching, you would think this information would be available.
Oz,
here is a link that shows the Critical Information Summary on the bottom of the Free Access Untimed $0 plan that I migrated to, so this PDF will show all the relevant rates which pretty much look the same with the exception of a few things ie: international 1.9c vs previous 1.8c and no International etc.
https://register.mynetfone.c
Each plan that gets migrated I think will each have their own MNF CIS pdf to reflect this.
Anyhow, hope that helps!
ps:
Even although the migration page states the Status is completed it would have been good to get a confirmation email stating such, but going back looking at it, it is shown in green that the registration has been completed and that new login details will be issued in the week commencing the 20th June.
What does it take to get the damn email sent? We've created a support ticket, and I've PMed Corey, but still no bloody email... Cutoff date is coming along. WTF are we meant to do if we can't get the bloody email link?
I'm in the process of transferring my pennytel account to mnf and read this:
We monitor and evaluate all international calls for suspect traffic. Some international numbers may be restricted.
What exactly does this monitoring involve? I would like further clarification. What are others thoughts on how this monitoring might work?
Thanks
What are others thoughts on how this monitoring might work?
Only a guess, but I expect it involves monitoring call patterns & changes in patterns, particularly to high cost end points.
Thanks for the reply. This is what I assumed.
What exactly does this monitoring involve? I would like further clarification. What are others thoughts on how this monitoring might work?
Probably calls to numbers in countries where MNF would be charged a high figure per minute. So they would monitor the country and the number being called.
A variation on the theme
What is VoIP Fraud?
I suspect this is the result of one such event
Uganda carrier pursues PennyTel parent /archive/1399849
Just MNF protecting everyone.
damn: didn't see Onholds comment.
how this monitoring might work?
Well for one it protected me by preventing my MNF and PT accounts from racking up a huge bill for calls being made to premium destinations, as I have auto top up enabled. Both promptly disabled my account and messaged me about it with instructions to protect myself.
Unfortunately it wasn't the case with FreshTel. Credit in both my prepaid accounts were were wiped out, and no communication.
Thanks MNF & PT(MNF)!
As the PT to MNF migration 'train wreck' continues, I wonder how many customers MNF will lose ? If PT Whirlpool members are having headaches, what pain are the average users experiencing ?
We opted to jump ship due to the silly and useless migration portal as was this the sort of service we were signing up to ? No thanks.
That sounds to me like a cancellation of all services. But your later question about transferring credit to MNF suggests that you want some services to continue. I would check with the transfer team by telephone that their records agree with your plans.
About the credit transfer:
Hey thanks Malley, seems I missed your post last night.
I did go back to double check what it says after I logged and it shows that my 2 sims which I have already ported (funny why they even still show up) were still there and on each sim account it said Rejected.
But my PT Free Access Untimed $0 did show like a highlighted green colour across the top part which also said:
Plan Transfer (Account: 888xxxxx) Status Completed.
Along with:
The transfer registration for this account has already been completed. We will begin issuing your new login details in the week commencing the 20th June. Once you have this you will be able to login to the new account portal.
Also below that the Personal Voip $0 shows Accepted
so I am assuming now that portal has had some serious glitches and likely still does but also works, yet even be it in different stages which is completely odd, so its not surprise to find many PT account holders having doubts or complaints.
Though mind you I cannot see why MNF would not want to keep PT holders business as I could only imagine that one way or another they would get around to making sure everybody who wants to migrate will eventually, but then stranger things have or can happen!
We will begin issuing your new login details in the week commencing the 20th June. Once you have this you will be able to login to the new account portal.
One thing I noticed in the Transfer of Service was that we were not asked whether we were existing MNF customers. Does this mean we are now going to have two separate logins to the portal, one for our MNF accounts and one for our migrated PT accounts? Ideally, I would like all my accounts, be they native MNF accounts or migrated accounts, available on the same portal with just the one login. I really hope MNF will be able to make this possible for us.
I would like all my accounts, be they native MNF accounts or migrated accounts, available on the same portal with just the one login
After creation, the accounts can be merged. There will be further instructions provided towards the end of June.
I am feeling duped by Mynetfone with the transfer offer. MNF originally got my transfer offer wrong. This took a couple of weeks to correct. By the time I got the corrected offer I forgot the 4 line versus 1 line option and chose the wrong option. I called MNF/ Pennytel the following day only to be told no problems I will be able to change it in the portal myself. Now I discover that this will be an expensive mistake I have made. Here at Logan Village we are rolling out with nbn. I am thinking that I would be better off now with the nbn Optus offer that includes calls and forget MNF voip. The multiple line option is a feature I seldom use; Reserved for the few occasions when the unreliable Pennytel resold Vodafone mobile phone service fails. Around here that is usually inside someones home. I can borrow their adsl connection and with the help is csip simple make outgoing calls. An alternative will be to ditch pennysim. I have tried whimming Corey with no response. My custom is clearly unwanted. I apologise in advance for my little rant. I can see MNF has tried to do good things for us Pennytel customers. I have benefited more than most with MNF rescuing my adsl, Mobile service and 3 voip accounts from the failed Pennytel operation. I guess I shouldn't feel so pi***d off.
Now I discover that this will be an expensive mistake I have made.
It must be disappointing for MNF that so many people have a sour taste in their mouth over the transfer.
However, this is only an expensive mistake if you have a large balance in credit. There is nothing stopping you using up the balance you have and then swapping over � especially if NBN is only being rolled out and you are not yet able to connect to it.
If you don't use the multiple lines, there is no great loss to you if you have selected to have only one line.
The maximum amount any "mistake" might cost you is the amount of your balance.
Current balance $73.94. I will plan my exit strategy carefully to minimize my losses.
After my 3rd email and call still can't transfer. MNF have given up and said their engineers will do it for me I'm putting about 10% faith in that since 3 emails have failed.
Hi,
I am trying to delete my credit card and payment details on the Pennytel site before deleting my account.
I can not do either.
Who do I email, Pennytel Support or MyNetPhone ?
Ok, it's 21 Jun. Has anyone received their migrated account and setup detail yet?
From my most recent Pennytel email, received 16th June...
KEY DATES
You have until 24th June 2016 to decide what you will do with each of your services. Following that, we will close the Transfer Portal and begin to email new usernames and passwords to everyone that accepted the offer.
Date Event
24 June 2016 Service Transfer Portal closes.
24 June � 27 June 2016 New account, service, login and authentication details sent.
1 July 2016 Legacy PennyTel network and portal decommissioned. Non-transferred services cancelled.
Throughout July 2016 Usage charges and remaining balance transferred to new account
No
Nothing yet, but I won't get excited for a day or two.
C'mon folks, has not the "magic" date been moved to the 26th?
FWIW. My current (old) PT account is still working just fine. :-)
C'mon folks, has not the "magic" date been moved to the 26th?
24th last I heard.
My current (old) PT account is still working just fine. :-)
All PT accounts should work just fine until migrated or, if not migrated, until the 1st July, when the old network is switched off.
I have spoken to Pennytel and written to them and said I want all our accounts, DIDs, SIMS, plans, services etc to go to My Net Fone. I cant use the email link to the transfer portal they keep sending. It consistently brings up 'invalid authentication credentials provided' I have informed PT of this and I see many others here with the same problem. I have also previously posted here. But I have had no follow up from anyone. Really need some help with this.
I have also previously posted here. But I have had no follow up from anyone.
Have you sent Corey a PM?
I have a (forgotten) second free access account which I have just completed the transfer from the link sent via email :)
anyone else a pennybroadband customer as well as pennyvoip and have no idea whats supposed to be happening with our ADSL once the pennytel portal is closed down ?
Really need some help with this.
Does this whrl.pl/ReDFcp solve your problem?
If that does solve your problem, and MNF haven't realised themselves that this is the cause of the issue, I will start to line up with those who wonder just how well MNF will provide customer service...
Yes I sent a whim to Corey a few weeks back but no reply.
I can't get email in HTML.
whats supposed to be happening with our ADSL
ADSL info
whrl.pl/ReCiXL
Full info
whrl.pl/ReC8Da
Not sure if you need to accept via link as with voip. Best to whim Corey http://whirlpool.net.au/user/732922
Yes I sent a whim to Corey a few weeks back but no reply.
I can't get email in HTML.
Try again, he sent my link in a whim, so come back to WP to click it
They should be doing the migration in batches over a month+ to see how it goes. Not this one hit sh!t and see how it splatters.
Do they not see the panic they are creating???
And now (from whrl.pl/ReEmEB above) we have:
24th-27th to receive logins
24th-30th to reconfigure devices + all portal info like Caller ID (nothing gets transferred)
Hope you all have fun helping friends and family after working all day (3 DAYS IS NOT ENOUGH TIME. I'm sure many of you helped them setup years ago.
+I'm guessing we will have to put credit on the new accounts while we wait for that random day "Throughout July" for our balances to be transferred. COREY???
I'm starting to wonder if its worth all the effort. Or if MNF deserve our loyalty. Do they have a referral program like Telecube's 10% on signup + 4% ongoing (applies to accounts on the WP offers. I asked)
Does this whrl.pl/ReDFcp solve your problem?
If that does solve your problem, and MNF haven't realised themselves that this is the cause of the issue, I will start to line up with those who wonder just how well MNF will provide customer service...
Exactly. MNF's inability to correctly include a link in an email does make me wonder about their competence.
[Mode=Conspiracy Theory] Perhaps MNF really would like all these old PT customers to go away. [/Mode] :-)
Hope you all have fun helping friends and family after working all day (3 DAYS IS NOT ENOUGH TIME. I'm sure many of you helped them setup years ago.
I am quickly running out of time as we are going away on Tuesday and need to set up a couple of friends before we go. If we don't get the new details in the next few days, I am going to have to try and talk them through it over the phone. Wish me luck!
I am quickly running out of time as we are going away on Tuesday and need to set up a couple of friends before we go. If we don't get the new details in the next few days, I am going to have to try and talk them through it over the phone. Wish me luck!
Bite the bullet and set it/them up on another VSP so you know it will be working when you go.
S.
I previously requested deletion of my account. I'm still getting spam from PT regarding the migration.
How do I close my account for good?
spam from PT regarding the migration
Since the migration cut-off date is tomorrow, I would guess that you will not receive any more contact about the migration after tomorrow.
I would also guess that they can't distinguish your account from one where someone has simply not yet made the decision to migrate, which might explain the continued reminders.
Your account, and the account of everyone who has not chosen to migrate, will be closed for good on 1 July.
They should be doing the migration in batches over a month+ to see how it goes. Not this one hit sh!t and see how it splatters.
Totally agree. The way it's being done is more like how you'd do it if it was your home network, not if you were a company charging customers. Changes like this should be phased in, not given a solid cutoff time. And pushing on when so many people are having problems is also stupid.
3 DAYS IS NOT ENOUGH TIME
And during the week, when most people work and don't have time to sit down and fiddle with VoIP devices. Wonderful.
Edit: Does anyone know what's happening with June invoices? Will they arrive in the MNF portal in July?
I ended up transferring my Pennytel account to the Chit Chat plan. My transfer has gone into the black hole so like everyone else I am waiting for some sort of confirmation from MNF. My pennytel account balance is now zero. Is it going to be a problem topping it up through the pennytel portal, or should I wait until after the transfer?
Hi Corey,
While I was transferring my services, I received a message " " You have Chosen to cancel all your PennyTel services effective 1st July 2016. You can continue to use your services until that day, after which they will no longer be operational."
Does this mean that my number will be transferred to new provider (MNF) or my current services will be cancelled altogether?
I still have credit balance and would like to transfer to MNF.
Help please!!!
I have been informed by Kelly at Pennytel that they have transferred all by plans and services over to MNF. Which is a relief. But does any one know how to access it all and do tops ups etc? I can't see anything on the MNF portal. I already have a MNF account but everything looks the same there.
But does any one know how to access it all and do tops ups etc?
All this should be revealed in the next email we should all be getting in the next few days. It should have setup information for our various accounts and, hopefully, all other info we'll need for managing our accounts via the MNF portal. We have already been told that there will be a way of merging our migrated PT accounts with existing MNF accounts. Hopefully, the email will inform us how to achieve that.
All this should be revealed in the next email we should all be getting in the next few days.
Thanks ozimarco. Good to know. I'm sure they are flat chat doing everything. Can't be an easy job for them all.
I've tried to download my invoices from the Pennytel portal; the last 12 months are fine but all the ones older than that are 0 bytes when I download them.
I've submitted a query regarding this via the Pennytel portal � has anyone had any luck with this, or should I try something else?
should I try something else?
Could you please whim me your account details and ill do my best to get these links sent to you
Then again,
I will raise this issue with our team today and see if they are currently working on this issue.
The later information was
Please ensure that you have all invoices downloaded by the 1st of July. If there are invoices that you are unable to view/download please contact our PT support team ASAP and they will be able to manually send you these. (02 8282 6203 or 1300 112 888).
or 777
on the Pennytel network.
I'm just imagining the swear words flying around over the next week, both at PT and MNF, and from the users.
Your account, and the account of everyone who has not chosen to migrate, will be closed for good on 1 July.
And many that have chosen to migrate, the way things are going.
After numerous phone-calls / emails to Pennytel that I want to transfer my services but am unable to do so via the broken Transfer Portal provided, today I received the following SMS on two of my PennySIMS :
Hi, we've attempted to contact you regarding changes to your PennySim service. Please call 1300 232 888 before 30 June 2016 to keep this service active.
No missed calls just the above SMS received at 5:31PM WST � after close of business for Pennytel
One of the Sim accounts that received this SMS is marked as accepted in the Portal
If the Pennytel portal closes down on 1 July where will we be able to get the June statement from?
Also is everyone's May statement 0 bytes?
Also is everyone's May statement 0 bytes?
Can't say, none of the invoice download links work for me
is everyone's May statement 0 bytes?
Mine came through OK. Otherwise, everything over a year old is 0 bytes.
I cant use the email link to the transfer portal they keep sending. It consistently brings up 'invalid authentication credentials provided'
I got an error with my post code and suburb.
I fixed it by entering my home suburb not the city i live in & the post code & suburb was correct & went through.
I got an error with my post code and suburb.
I fixed it by entering my home suburb not the city i live in & the post code & suburb was correct & went through.
Hi There,
Best way to fix this is input exactly what your address show on the AusPost website.
Thanks,
Hi Whirlpool users,
Just on a side note MNF have decided to extend the opt in process to the 27th of June at 5pm.
this has also been updated on the PT website.
Thanks,
extend the opt in process to the 27th of June at 5pm
When is MNF going to start issuing the new MNF PT account setup details? It would be good to be able to do some forward planning.
When is MNF going to start issuing the new MNF PT account setup details? It would be good to be able to do some forward planning.
... especially as the Pennytel Website now says "soon be decommissioned" rather than advising of the 1 July cut off date. I am sure I am not alone in planning things around this date, and I might well have made some different choices if the date of the migration (and especially the period of time between when we migrate to MNF and when the PT balance is credited) differs.
Is the cut off date still 1 July? If not, what are MNF's current plans?
Just on a side note MNF have decided to extend the opt in process to the 27th of June at 5pm.
That's really not much help if they won't fix the portal or confirm to people that their services will be transferred
For the many that cannot use the provided portal, due to programming mistakes in the webpages, the cut-off date has been moved from COB Friday to COB Monday.
Since Pennytel service is closed throughout the weekend, this leaves one extra day, for everyone affected, to try and contact Pennytel by phone which will be nigh on impossible since they are now sending texts to PennySIM accounts, instructing the account holder to contact them by phone, if the service is to remain active.
I can see MNF are going to be real busy with the TIO, once they start cancelling services.
It would be good to be able to do some forward planning.
Especially for those of us who haven't previously dealt with MNF.
I know I'm going to need to look at:
- Payment setup.
- How using multiple devices works
- What needs to change with PT->PT calls (are MNF to MNF calls even free?)
And I get to do that for 2 different places where the equipment and needs are different. And I'll probably have 1 whole day to do it all.
especially as the Pennytel Website now says "soon be decommissioned"
Just went and looked at the PennyTel site to read what it says. I never go to the main site but always just logon to the portal: www.mypennytel.com.au, so I hadn't seen what was written on the main Pennytel site.
Note to MNF � why not put a notification in the portal, so that those people who haven't received any emails are at least informed of the pending decommission when they actually logon!
That's good to know.... Now we've got a few extra days to convince Pennytel to send us the damn login
Have you received your s yet?
I have another e mail for someone with an account ending xxxxx2936.
Any one claim
Whim your e mail and I will forward.
Good luck
Whim your e mail and I will forward.
There is a finite number of possibilities what the account number could be. I'm up for some weekend mischief, but my account is too new to send you a whim. Maybe if you can whim me, then I can reply to your whim? I am unsure of the system here.
To be perfectly clear I know it is not my account.
As I have seen so many people stressed out, I felt it would be wrong not to share the info.
That's a nice thought, but do you not think it would be also wrong if you succeeded in abusing the goodwill of the MNF group, by attempting to apply this procedure to an account you do not have?
Any chance its an Untimed Free Access account and still able to login?
If so would you like to donate it to me?
but I think it's great of the new company to honor most of the old supercheap PT plans as best they could
+1
abusing the goodwill of the MNF group
LOL good will. They paid the administrators to buy a customer list along with functioning system. They didn't do it to help us out!
I had 2nd account I created for mum that was not yet in use at the time when the Untimed Free access got grandfathered and I had forgoten to change it so I missed out. Out of my good will she has been using my untimed account and I would like it back. Would it be so wrong if someone gave me theirs if they are not going to transfer?
MNF are in no way being charitable by keeping the untimed plan. They have had 2.5+yrs to see that it is profitable and they dont want to loose those customers.
Anyone had problem in using link provided to transfer to MNF? When i entered my account number which is my DID i get error message "Invalid authentication credentials provided"
Out of my good will she has been using my untimed account and I would like it back.
Goodwill for Mum has apparently been exchanged for an mnf account.
Spoke to customer service they ported me through the backend.
Goodwill for Mum has apparently been exchanged for an mnf account.
What are you trying to say?
My good will won't stop just because MNF makes things difficult.
Would it be so wrong if someone gave me theirs if they are not going to transfer?
Yes, because it isn't an existing account of yours ;)
I had 2nd account I created for mum that was not yet in use at the time when the Untimed Free access got grandfathered and I had forgoten to change it
Therefore you didn't have one
They have had 2.5+yrs to see that it is profitable and they dont want to loose those customers.
But you're not one of those customers. You're trying to scam the account now.
Hey, gotta admire your nerve though and if you manage to rip 'em off � why not I guess LOL!
They have had 2.5+yrs to see that it is profitable
If it was profitable they would have offered it to new customers, and allowed existing customers to convert their accounts to that plan. Not even Pennytel did that, as you well know. As it is, it is so unprofitable that they are removing completely the 8 cents untimed to foreign countries. The only thing that has kept it going is
they dont want to loose those customers
Open up your email as html then try opening the link
Has anyone received a confirmation email for PennySIM transfer?
Where else can I get 1GB of mobile Data for $10 / month in Australia?
Amaysim ($9.90), but that would be plus calls :(
Just received 7 emails pertaining to my services coming from pt to mnf. Havn't tried logging in yet
I got two email, one for portal login, the other with SIP account info.
But on logging into the portal, it's currently showing a $0 balance, so I guess processing is still happening to move the balance.
UPDATE: added the SIP credentials to Asterisk, but the registration is being rejected by MNF (using the advised host of sip70.mynetfone.com.au)
Also in the device email is says "Voice Codec: G.729, 40ms packet size", so wonder if they are limiting pennytel users to a single codec?
If things don't go smoothly, there's always the new Siptalk Whirlpool offer.
Received my new mnf login details this morning. Logged in and noticed my $7.83 pennytel credit hasn't been carried over yet. When will this occur?
The PennyTel / MNF 'train wreck' continues here. We ported our PT DID away to Telecube. Finally got through on the PT transfer portal. DECLINED the service and what happens ? MNF send me an email for a new MNF login contrary to the terms and conditions of the privacy clause where my details were transferred WITHOUT my consent.
Anyone else ?
I had like around $100 or so credit on my pennytel account.
How to get this transfered?
I got two email, one for portal login, the other with SIP account info.
But on logging into the portal, it's currently showing a $0 balance, so I guess processing is still happening to move the balance.
Same here but the sip registration is now working as is the Pennytel registration, calls to my DID still go through the Pennytel registration, so I presume the process, like the account balance, is still in progress.
BTW � I have another account I have not received emails for.
Where else can I get 1GB of mobile Data for $10 / month in Australia?
+1 AmaySim you can also do 10GB 365 days for $100 (I have family that use this)
If you ONLY want mobile data (i.e. no calls or SMS) then Telstra does 5GB for 365 days for $50 (i.e. $10/GB) and a bit more flexible as you can use >1GB in one month and less the next.
I'm hoping someone can answer this. Currently I have my pennytel account setup at home on my fritzbox 7490. Works great. I also have it setup on a voip client on my android phone which I only ever use to make outbound calls and only like 3 or 4 times a year when I'm overseas. This also works great, no problems, despite my pennytel account already active and registered on my fritzbox at home.
I don't need or want incoming calls to my android phone. Only the ability to make calls without having to worry about switching off my fritzbox.
Will this still work as above on MNF?
Have got emails and logged onto MyNetFone portal.
I'm on Crazytalk plan which is billed monthly on the first of the month.
I'm very sceptical that my service will actually be working on 1st July. There is no money in the account and the next billing date is showing as 2/8/2016.
I'm not quite sure which system is going to try to do my 1/7/2016 payment!
NOTE for anyone on a monthly plan, they have not copied across your payment details so you do need to go in and add your credit card.
I also tried to set up the caller ID overstamping. You need to phone a 1300 number (from the phone you want to use as the overstamp ID) to confirm and enter your code. I did as directed but got a "fail" message. I'll try that again after the swapover.
ANOTHER NOTE � caller ID overstamping EXPIRES, so I guess you have to redo it regularly
you do need to go in and add your credit card
Well I won't be doing this until my balance is transferred and everything is working as it should.
Basically, your PT use for June has to be deducted, and the account balance confirmed and finalised with PT before transfer to MNF.
Hi Malleys, thanks for sounding off to this concern mate.
Cheers~!
caller ID overstamping EXPIRES, so I guess you have to redo it regularly
For clarity, it doesn't expire if your DID is the CLID.
Will this still work as above on MNF?
Yes, you can set which lines (SIP logins) will ring.
BTW, I have received no emails about my account having been transferred (yes I accepted). Checked my existing MNF account to see if they might perhaps have merged it, but they haven't.
I have received no emails about my account having been transferred (yes I accepted).
I haven't either, but the schedule explained by Corey was that
This will happen between 5pm [yesterday] and 5pm on 30th June
Just out of interest, what e-mail address are these being sent from, so I can check for over-aggressive junk mail filters?
Received my emails at ~11:30, registrations attempts are still failing.
I haven't either
Same. 0 out of 3 so far. Only 1 of them had original issues with the emails, so I'm not too worried yet.
One of my accounts didn't get an email this morning I agreed to migrate this particular account ages ago.
Anyone else getting Registration Failed errors? I am using a C470IP and received an email saying my new SIP accounts were set up along with the SIP username and passwords this morning.
Anyone else getting Registration Failed errors
Read today's posts in this thread.
/forum-replies.cfm?t=2522665&p=50#r994
Lots of people.
No email yet. I was one of the first to transfer within hours of it being posted on Whirlpool.
I even have a screenshot of the transfer being completed.
I guess the reviews are true. I should have just cancelled and gone with a refund instead.
http://www.productreview.com.au/p/mynetfone.html
I think I'll just let the $120 in the account slide... (Used for business calls to high cost locations such as New Caledonia/Vanuatu)
No email yet. I was one of the first to transfer within hours of it being posted on Whirlpool.
I even have a screenshot of the transfer being completed.
I think they are just backlogged. I received new details for 3 accounts, but am still waiting for 1 account. Ironically, I had an account that didn't receive the email and I had to whim the reps for a link to migrate very close to the deadline. That account received the details lunch time today.
I just heard back from Pennytel about the zero size invoice downloads:
"Proposed Solution:
Kindly be advised that Invoices with 0kbs do not have any charges as the
services were not used at all.
If we do not hear from you, we will proceed on the basis that you are satisfied
with the proposed solution. If, however, your case is not resolved to your full
satisfaction, please contact us within 24 hours of this email explaining why
you are not happy with the proposed solution."
Unfortunately the Invoice summary page in the Pennytel portal shows non-zero amounts next to the links to the zero sized downloads.
I'm waiting to hear more from them.
I should have just cancelled and gone with a refund instead.
You say that just because you haven't received an email yet?
I have been with MNF for VoIP for ages, works well.
Has anyone received emails relating to accounts other than VOIP, such as PennySIMs or PennyBroadband?
Yes broadband related received today.
I did this before posting above. I have no DID listed. I expect MNF will sort this out in due course.
I did also no DID listed for all 3 numbers that I had under Pennytel free access untimed with free DIDs.
However the account login details has the same number as before....
I got my 3 emails. The first one with the PDF document opens with 2 blank pages. Anyone else have a problem with the PDF?
No email yet. I was one of the first to transfer within hours of it being posted on Whirlpool.
Maybe you weren't quite as first as you thought you was. ;)
I even have a screenshot of the transfer being completed.
Nothing to worry about then. There's plenty who have no confirmation at all from MNF.
Has anyone received emails relating to accounts other than VOIP, such as PennySIMs or PennyBroadband?
I received emails regarding to my PT Freedom and Free Access Untimed voip accounts as well as the Broadband service account but no email for Pennysim. MNF only setups 1 line for my Free Access Untimed voip account but I remembered I selected '4 Lines' when doing the service transfer.
I note that the in the MNF Account Pages, under Voice/Plan there are links to Critical Information Statements.
In my case, I have been able to download CIS for both Pennytel Timed and Pennytel Untimed services...... great!
MNF usually provide the means to change plans.
Currently there is a menu showing typical MNF plans being available � but no "other" PT plans.
I wonder whether MNF will provide the ability to change to "other" PT plans in the future?
H.
I wonder whether MNF will provide the ability to change to "other" PT plans in the future?
It has been stated by reps (below) that they will not. You can only change to current MNF plans.
These are one off transfer offers. The plans will be retired/grandfathered and will not be available after the migration. If you want to change your plan after the migration, you can only change it to one of the current plan offerings on the MyNetFone website.
MNF only setups 1 line for my Free Access Untimed voip account but I remembered I selected '4 Lines' when doing the service transfer.
I got 5 lines sent 1 per email (+the initial customer details account portal login)
CsipSimple is saying Error while registering � Not found (only tried 1 line)
Kindly be advised that Invoices with 0kbs do not have any charges as the
services were not used at all.
I can confirm that this is not correct. All that this shows is that PT do not understand what the issue is.
I got 5 lines sent 1 per email (+the initial customer details account portal login)
CsipSimple is saying Error while registering � Not found (only tried 1 line)
I got 4 lines, an email for each, can't register on a Gigaset C610-IP (only tried 2 of the 4 lines). Perhaps we need to wait a day or two or more?
Well I received my info have tried without success.
I am sure I am entering the sip details correctly.
I get engaged signal.
I checked acc and the money had not been transferred as yet from Pennytel so I thought maybe it needs some money so I did a $20 topup from the portal.
Still same issue.
Maybe we need a day or 2 for all this to complete.
I switched back to Pennytel settings and all works how it should so fingers crossed for tomorrow.
PS I am just using the Voip service, nothing else.
Got the email early this morning. Just logged in, added credit, then switched my phone service to MNF.
I can call out successfully, and the number even shows one of my DIDs (I have two). However incoming DID doesn't work. I assume the DID number is still associated with my PT account. How long does it take to switch over? Does it happen automatically, or do I need to do something?
What is Not Found? (404)
Is it the voip line or the sip server that is not found?
I'm assuming its the sip server telling me that it cant find the voip number.
I haven't received an email either � they might be doing them in batches.
I received the "Service Confirmation" and "Customer Detail" emails this morning just before 8am. Earlier this evening I setup the details in my FritzBox 7390.
I am unable to establish a VoIP connection at all, I spent ages playing with the settings but no go. I know MyNetFone works on my router as I have a prior MyNetFone account that registers without issue. So there must be an issue on MyNetFone's end.
I receive the error;
Registration of Internet telephone number <mynefone_number> failed. Remote site reports reason for error 404
Also I note that I had ~$20 in credit with Pennytel but when I log into the MyNetFone account portal there is no credit!
I have logged a support request via their website. Hopefully they resolve the issue and the credit is transferred.
Also I note that I had ~$20 in credit with Pennytel but when I log into the MyNetFone account portal there is no credit!
Yea same here....I had about $15
Also I note that I had ~$20 in credit with Pennytel but when I log into the MyNetFone account portal there is no credit!
New accounts are being created before the credit is being transferred.
Last email I had from them (I haven't received any new service details yet) said...
Date Event
24 June 2016 Service Transfer Portal closes.
24 June � 27 June 2016 New account, service, login and authentication details sent.
1 July 2016 Legacy PennyTel network and portal decommissioned. Non-transferred services cancelled.
Throughout July 2016 Usage charges and remaining balance transferred to new account
Obviously since they subsequently extended the portal to 27 June, some of those are not entirely correct.
I receive the error;
Registration of Internet telephone number <mynefone_number> failed. Remote site reports reason for error 404
I've been getting the 404 error all day.
Anyone have a solution?
Thank you for your patient answer Toto.
I have given up providing answers for people who can't be bothered to read the last three pages � not even one day's content � of the thread.
Curious..
Has anyone been successful setting up their new account at MNF?
Or are just some of us having issues?
Web portal working fur me. SMS working. Giving the VOIP a few days before trying.
I already have a MyNetFone account. Is there any possible of merging the accounts (or more particularly, the credit in the accounts)?
Is there any possible of merging the accounts (or more particularly, the credit in the accounts)?
After creation, the accounts can be merged. There will be further instructions provided towards the end of June.
I got the same "Not Found? (404)".
Is the "MyNetFone VoIP Number" start with 09xxxxxxxxxx is the sip username?
if so, I guess MyNetFone server is not ready to register. My details should be ok.
I just logged into MNF and set up my "Overstamped Caller ID".
Does any one know why it has an expiry date (28-12-2016)?
Do I need really need to re-register every 6 months, because that would be a pain.
None of my other vsp need to have it reregistered and Pennytel didn't
Thanks Kym
Do I need really need to re-register every 6 months, because that would be a pain.
In the past, I complained about this ad nauseam. I gave up in the end, realising that MNF just do things their way without taking on board feedback from customers. No other VSP has this requirement and, in my 10 years of using VoIP, I haven't heard any horror stories relating to overstamping.
I already have a MyNetFone account. Is there any possible of merging the accounts (or more particularly, the credit in the accounts)?
We were told by Corey that we would be able to merge our existing accounts with the new migrated account. Yet, no information to that effect has so far been forthcoming. We now have two separate MNF logins with their own credit amounts, etc. Definitely not ideal! Couldn't they have identified existing customers and just added the new extensions to their existing portal? Would have made things a lot easier.
I guess MyNetFone server is not ready to register.
Looks that way, doesn't it? I tried to register the migrated Freedom account many times today but always got the 404 error. We'll try again tomorrow.
I also noticed that, in the portal, when I click on one of my PT Freedom extensions, it doesn't list the number of bundled calls and SMS remaining as it does in my Neosaver account. Please fix!
I noticed Corey@MNF gave no update on WP yesterday, yet he was last online 14hrs ago (4pm)
I guess he came, had a look and thought OMG, FFS, I'm not dealing with that mess.
The poor guy is probably dreaming of crazy issues at work right now.
Did anyone whim him yesterday? Any response?
Re register every 6 mouths for CLI!! Crazy.
Has anyone received a replacement for their Free Access � Timed account?
I've received details for my Untimed accounts, but not for my Timed account.
Has anyone received a replacement for their Free Access � Timed account?
Yes. My replacements for Free Access Timed and Untimed both came yesterday shortly before 9am.
Has anyone received a replacement for their Free Access � Timed account?
I had 2 linked PT Timed numbers of which both showed up in the transfer portal link. I accepted both and chose 4 lines for both. I only have details for one of them and it has 5 lines instead of 4.
I had to request the link as no email had come to the address. So the transfer request was not done until 20th June. I got the emails yesterday at 9:03am but nothing has come for 2 other separate accounts that were transfer requested about 7th June (aswell as the linked one mentioned above).
So don't expect any logical order to things.
Did anyone get other than sip70.mynetfone.com.au?
I tried changing to sip10.mynetfone.com.au but no go.
Also CsipSimple showed mobilesip.mynetfone.com.au when I changed the wizard from MNF to basic
Also I note that I had ~$20 in credit with Pennytel but when I log into the MyNetFone account portal there is no credit!
I have logged a support request via their website. Hopefully they resolve the issue and the credit is transferred.
Hi There,
Credits will not be transferred until billing has been finalised on PT accounts. This is so deductions ETC can be made prior to transferring credit.
I already have a MyNetFone account. Is there any possible of merging the accounts (or more particularly, the credit in the accounts)?
Hi There,
These are able to be merged however we wont be doing this until the migration is complete. We will be making this possible in August.
Thanks,
Credits will not be transferred until billing has been finalised on PT accounts. This is so deductions ETC can be made prior to transferring credit.
Thanks. It would have been prudent if this was conveyed in the email that was sent to inform us the account had been created.
Any idea on why the new VoIP accounts aren't registering?
Cheers,
vergs
Hi There,
Good to see you Corey. I'm guessing you had a very busy day yesterday.
As you have surely seen by now most comments yesterday were about getting 404/Not Found as is still the case right now.
When should we expect registrations to work? Is this effecting everyone or do we need to contact support individually?
Hi Corey, could you please let everyone here know when all emails have been sent out so that we can chase up any accounts that have been missed? I've got 2 accounts and had 0 emails so far.
Thanks. It would have been prudent if this was conveyed in the email that was sent to inform us the account had been created.
Any idea on why the new VoIP accounts aren't registering?
Cheers,
vergs
Hi There,
This is because the settings have been sent pre maturely so you are able to register these when the migration is complete on the 1st of July.
You have received these settings as we have created accounts to ensure a smooth transition over to MNF for PT consumers.
Thanks,
Corey
Hi Corey, could you please let everyone here know when all emails have been sent out so that we can chase up any accounts that have been missed?
+1
I have received emails for 2 accounts but am missing one.
That makes things a lot clearer. I can stop trying to register now.
Exactly...Now it's clear.
The bottom line is that everything appears to still work � PT registration, as before
No guys its not clear. 4 people have posted saying *MNF* registrations are working
I did also no DID listed for all 3 numbers that I had under Pennytel free access untimed with free DIDs.
However the account login details has the same number as before....
Anyone else got this problem? I logged in but the DIDs are not there....the account number is the same number though compare to the DIDs on pennytel. No reps want to comment?
You should find that your previous PT registrations still work. The bottom line is that everything appears to still work
Yup, steady as she goes. In my case, all applied for extensions are showing up correctly in the portal. Now that we know what's going on, we can just sit back and relax until the Pennytel service stops working on the 1st of July. Only then will we try to register the migrated extensions. The big question is whether we'll be able to make calls in the post-migration days prior to the credit being transferred without topping up the MNF account.
If I wasn't in the 4 then here is a 5th person.
PT Voip working perfectly here
PT Voip working perfectly here
I think the count is only for those using the new new MNF credentials and calling/receiving through the same.
I thought I'd try my new SipTalk account to call MNF support 02 8008 8000
It says higher than normal volume of calls........
"We seem to be busier than expected" (recording)
I think everyone here saw this coming. It's exactly what I expected.
Waited 17mins
Got told to call PT support up to 4th July
He can't even see status on the account.
"12,000 customers" is that all pennytel had?
Mostly felt like a fob off. The guy seemed clueless.
By the way, Corey, what's the go with listing only G729 as a codec? I know MNF would like everyone to use that codec but don't tell me at least G711a, G711u and G722 won't work also. This just adds to the confusion for some users.
Hi There,
In short any codec is compatible however in order for MNF support to help you with this we recommend using the G729.
Thanks
If I wasn't in the 4 then here is a 5th person.
PT Voip working perfectly here
NO SORRY, I was not clear (edited above)
The 4 people have MNF registrations working
So its not that everyone has to wait until the 1st
In short any codec is compatible however in order for MNF support to help you with this we recommend using the G729.
Thanks for clarifying, Corey.
Perhaps we'd all have been better off to just cancel, get refunds and go to SipTalk.
Hmm... That's the way LibT, convince everyone to go to Siptalk, then you can adopt all of their grandfathered accounts too! HaHa
Thanks for clarifying, Corey.
I always use G711 with mnf for outgoing calls and there never has been a problem. For incoming calls mnf always has G729 as 1st priority and provided it is included in your devices list of codecs 729 will get accepted. Calling party nominates codec.
My MNF is now showing as "registered".
My MNF is now showing as "registered".
Yes mine is showing as registered as well. I made a test call to my mobile which worked. Unfortunately I have been billed for it and my account now shows � .01 which is wrong as I am on the crazytalk plan which is supposed to include calls to mobiles.
Hope that is sorted by 1st July
I also managed to get CLID overstamping set up but a 1300 number is a real nuisance for me especially as I have to phone it every 6 months to renew. Does anyone know if there is a standard number you can phone instead of 1300 664 239 to do the CLID registration?
Does anyone know if there is a standard number you can phone instead of 1300 664 239 to do the CLID registration?
No, the 1300 number is the only option. I have always found this a bit strange for a VSP as 1300 numbers are more expensive to call. I am glad there are others who think the way MNF do it is annoying.
By the way, don't expect them to change their policy, although I would be quite happy to eat my hat if they did. More often than not, it is MNF's way or the highway. Take it or leave it.
Past Usage Records
We will NOT be transferring any historical usage or records from the current PennyTel Portal to the new systems. If you would like to keep this information � you must login and export invoice and usage history records before 1st July 2016. After this date, the PennyTel portal & past usage records will not be available.
As yet, no reply to my support email nor from any Pennytel rep monitoring this thread re this...
Compfused
By the way, don't expect them to change their policy
I forgot about this... absolute PITA.
Do I have to provide my credit card details to MNF? I use BPay to pay PennyTel which keeps my PT account in credit and since the new MNF accounts have been created my MNF account has a $0 balance meaning the balance hasn't been transferred.
I presume that the account due date will be the same as PennyTel? And if so how will they take money out of my MNF account which has $0 becasue the funds are still in the PT account?
Also how are we expected to download the June 2016 PT statement if the PT website will be switched off on 4/7?
Do I have to provide my credit card details to MNF?
Answering this part only, it looks like Bpay is still an option, but only after an initial credit card payment. https://www.mynetfone.com.au/
Thanks Malleys
I found the below on the same page....
All Residential plans with MyNetFone are a pre-paid service, therefore we will debit the amount required at the end of each billing period to maintain your account in a positive balance.
I can't remeber reading anywhere in this thread about having to make a prepayment when we agreed to transfer our PT accounts to MNF, but then maybe I missed that part. I was hoping that the credit balance in the PT account would simply transfer to the new MNF account and they would take the monthly first month's payment from that.
but only after an initial credit card payment.
I don't think this will apply as we have technically been MNF customers since the takeover. Also, if you decide to give MNF your CC details, there is no way to delete your CC via the portal. You must contact MNF by email or phone to get your CC removed from the portal.
I can't remeber reading anywhere in this thread about having to make a prepayment when we agreed to transfer our PT accounts to MNF, but then maybe I missed that part.
No, you didn't miss anything because there was no such requirement.
was hoping that the credit balance in the PT account would simply transfer to the new MNF account and they would take the monthly payment from that.
Corey has indicated that the transfer of the balance would not happen on the migration date (July 1) but sometime during July. However, what he has not done is indicate what we are supposed to do in the meantime in order to be able to make calls.
I haven't received email regarding my Pennysim transfer. Login to the MNF portal, it doesn't show anything about pennysim either. Only the Free Access Untimed account is there.
Read through pages, found nobody talking about if the Pennysim service is being created in the MNF portal.
what we are supposed to do in the meantime in order to be able to make calls.
Ok thanks. I gave up using PT for overseas calls due to shocking audio quality so my balance has just been sitting there with the $5 monthly charge being automatically taken out as usual. So I'm wondering what will happen to my (MNF) PT Freedom account when they try to take the money but there's a $0 balance even though there's funds in my old PT account.
Anyway my alternative vsp which has now become my main vsp for OS calls has much better quality calls than PT and cheaper pricing than MNF so I'm happy with that for now. The included calls etc in Freedom don't bother me anymore due to having free national and mobile calls on Telstra, and my regular OS destination wasn't in the included countries list anyway.
4 people have posted saying *MNF* registrations are working
One of my extensions registered in Zoiper and I could call 121 (voicemail) and 151 (balance enquiry). The other extensions in Sipsorcery are still getting the 404 error.
It appears that they are staging the process, allowing more extensions to register as the hours are ticking by. So far, I am pretty confident that, at least in our case, the migration will be successful. Then it is just a matter of waiting for our credit to be transferred and Bob's your uncle.
Then, some time in August, I will merge all my MNF extensions into the one portal so I can share the credit pool.
Reply from MNF re balance transfer:
"Please be advised that if there were any funds in the Pennytel account thatwill be transferred from Pennytel to Mynetfone account latest by 1st August".
"Please be advised that if there were any funds in the Pennytel account thatwill be transferred from Pennytel to Mynetfone account latest by 1st August".
I got the same replay when I asked about my PT "funds"
thatwill be transferred from Pennytel to Mynetfone account latest by 1st August".
We already knew that as the MNF rep told us in this thread.
A question for those PT users who can already register with MNF.
Can you make calls?
What balance do you have in your MNF account?
Can you make calls?
I only called MNF numbers. I also called my home number and it rang OK so I guess the answer is in the affirmative.
What balance do you have in your MNF account?
When I rang 151, I was informed that the balance of my account was zero dollars and zero cents. The lady is very precise, isn't she?
Don't ask me to explain why we can make calls with a zero balance. Corey may be able to throw some light on that subject. I hope MNF will be sending us an email as soon as the money has been transferred.
My numbers can now register WEF this morning so happened over night.
I tried to ring home number but came up this number is invalid....I was dialling without
area code as I did with Pennytel. very convenient, now it appears that you need to include
area code for local calls that's going to be a $%^%^$ in the � going thru and changing all stored local numbers in all home handsets and mobiles to include the area code.
Are there any current MNF customer who can share a work round for this is there anywhere in the portal to set up dial plan like in pennytel. So you can save this work. No more just pressing return call on mobile and using voip.
Are there any current MNF customer who can share a work round for this is there anywhere in the portal to set up dial plan like in pennytel.
Make sure that in the portal, under Customer Details > Service Address, your correct address details are displayed. MNF takes its cue from your home address to decide which STD prefix to attach to your local numbers.
Unlike Pennytel, MNF does not have area specific user-selectable dial plans. Are you missing PT already?
Good to see you Corey
A better or more powerful Pennytel person may need to resolve this. Having gone through all my emails I still cannot find the email to assist transferring my PT account (the main one for daily use) to MyNetFone.
Contacting via 777 cannot help neither. During the first time the guy said I should receive the required email after 2 or 3 days to an email address I know of.
More than five days had elapsed but nothing happen. The second guy was contacted (777) and data taken down. That helps nothing.
Then I noticed it WAS a fact that in my profile there were two different email addressed having entered by me at some stage. One email was originally entered for portal signon while a second one is contact email address (customer contact email address). So a few days ago I already made them the same (being the one used for portal logon) and keep waiting but nothing happen.
Two days ago rang. A third guy said she had just done it for me straight the way and said I should be able to receive new logon information shortly after. No, my mailbox shows nothing today when I check.
In all cases my junk mails store, spam all checked, for every mailbox.
Not sure if this happens to me only. The other 2 PT accounts (different emails, 2nd one on a different plan and the 3rd is inactive). I do not suffer the same problem. What can I do now?
I still haven't received the new account details email. Will the Pennytel voip stop working tomorrow?
My PennyTel account has just been topped up ... damn... forgot to stop auto-top-up...
I don't know... looks like VoIP era is coming to an end? I have a plan with all local calls included and only mobile on VoIP... but more and more, mobile to mobile is cheaper. Skype has pretty much replaced international and STD calls for us...Also the latest and greatest modems (which is no longer the Billion) no longer include VoIP- sign-o'-the-times? .. additional VoIP box- additional hassle etc... Hm.
Thanks Ozimarco for reply I must have still being set up when I tried previously as I have not changed anything and now I can ring local numbers without adding area code. I am hopeful that MNF will all work from me. To be honest I am happy so far with the way it has gone and being able to keep Freedom account. I was also lucky to be able to keep DID that was my old Untimed Account. It is set up on portal so hope that it smoothly changes. Thanks Corey for all the posts I think you have done a great job keeping us informed.
I was wondering the same thing. I did ask support (777) yesterday and they just keep assuring me the details will arrive in time.
Registered in transfer portal 26MAY16 hours after receiving email.
Waited until am on 28JUN16 to call 777 as email on 26MAY16 said 20-27JUN16. Told will be sent by 5pm. Raised Level 2 support as invoices download as 0 bytes.
No email by 10am 29JUN16 so rang again, again told 5pm so I called back at 4:58pm confirmed my transfer still listed as "pending".
They refuse to tell us what will happen to those accounts that they do not manage to get migrated. Given I have been told will be complete by 27JUN16, 28JUN16 and 29JUN16 there is a distinct possibility they will leave us high and dry.
Will someone from Pennytel/MNF please advise what will happen to those accounts that you do not manage to get migrated in time?
Not leaving us a lot of time to reconfigure or test. No step by step guide just a very long thread.
I only called MNF numbers.
Just tried ringing my mobile using my new MNF account and it rang OK
My numbers can now register
2 of my MNF PT Free Access Untimed account numbers will now register and 6 won't. None of my 4 Timed account numbers will register. My free DID has not been transferred. I can ring my home number from the numbers which register. My balance is $0. I plan to not use MNF PT until the migration is all sorted.
[Point of comparison: my recent migration from Telecube to SipTalk, including transfer of funds, happened at night within half an hour of my putting in a support request. The company owner did the migration himself. I was very impressed.]
You are about to list number 0280XXXXXX in the White Pages. A processing charge of 30.00 will be debited from account 1100000XXXXXX. Do you wish to proceed?
I don't think so.
$0 balance meaning the balance hasn't been transferred.
You can use it anyway. There is a "grace" period allowing balances to go into the negative.
Hi Corey,
When do the DID numbers get switched across? My MNF account works fine, except I cannot receive any calls to my DID. I assume it is still linked to my Pennytel account? Will it automatically switch across at a specified date/time?
Thanks.
Hi Corey,
When do the DID numbers get switched across? My MNF account works fine, except I cannot receive any calls to my DID. I assume it is still linked to my Pennytel account? Will it automatically switch across at a specified date/time?
Hi There,
Yes these will be auto transferred. DID's will be linked with your PT accounts until the 1st of July, as stated previously we ask that customers use there PT settings until then to ensure no service interruptions like this.
Thanks,
When do the DID numbers get switched across?
Many of us would like an answer to this. I emailed support some days ago asking this and got no reply.
DID's will be linked with your PT accounts until the 1st of June
Think you mean July, not June.
Think you mean July, not June.
Hi There,
VOIP DID's will be transferred on the 1st of July.
Thanks,
VOIP DID's will be transferred on the 1st of July.
Thank you Corey for answering a lot of our questions this morning.
Hi There,
VOIP DID's will be transferred on the 1st of July.
Thanks,
and what happens to those DID's you have been unable to transition at that time?
and what happens to those DID's you have been unable to transition at that time?
Hi There,
If that is the case you will still be able to use your PT settings to receive and make calls until such time this is transferred. However we are aiming for COB tomorrow.
Thanks,
Hi There,
This has been pushed back to ensure customers have transitioned before this switch over. We are currently looking at late next week for decomissioning PT infrastructure.
Thanks,
and
Hi There,
If that is the case you will still be able to use your PT settings to receive and make calls until such time this is transferred. However we are aiming for COB tomorrow.
Thanks,
Confused about how long, after I eventually receive the MNF account email, I will have to configure MNF account and devices to register and then exactly when all calls start going through MNF.
Confused about how long, after I eventually receive the MNF account email, I will have to configure MNF account and devices to register and then exactly when all calls start going through MNF.
We are aiming for COB tomorrow however have delayed decommissioning by a few days to ensure no customers are affected by this migration. This is the same situation as the emails being sent out we will be doing all transfers in batches to ensure the smoothest possible transition and customer experience.
what MyNetFone account details do I use for the support reps?
I'm in the same boat as you (not received any MNF details, in fact no confirmation that my services will be transferred at all). If it comes to it, I'm confident that using your Pennytel account details, in the absence of MNF details, would suffice in any dealings with MNF support regarding the transfer.
I will try again, "how long, after I eventually receive the MNF account email, I will have to configure MNF account and devices to register and then exactly when all calls start going through MNF"
Originally 27JUN to 30JUN based on email 26MAY16. Now I am told might get email by COB 01JUL16 so does that mean I still have 3 clear business days to "configure MNF account and get devices to register" before both outgoing and incoming calls need to go through MNF???
I have not received new account detail.
"24 June � 27 June 2016 New account, service, login and authentication details sent."
Originally 27JUN to 30JUN based on email 26MAY16. Now I am told might get email by COB 01JUL16 so does that mean I still have 3 clear business days to "configure MNF account and get devices to register" before both outgoing and incoming calls need to go through MNF???
Hi There,
Yes that is correct, please continue to use your PT VOIP settings until further notice once the migration is complete.
Thanks,
Answering this part only, it looks like Bpay is still an option, but only after an initial credit card payment.
Not a MNF customer till the takeover. $0 in Pennytel.
Made a BPay payment yesterday and it is in the new account today.
And just now an email about an accout that hasn't come over yet...
This is a courtesy email letting you know that your new account is still processing and will be up and running by 1 July 2016.
I haven't got mine, my boss hasn't got hers. And I'm pretty sure my dad hasn't got his either.
Not fussed about mine, but the other 2 will need a couple of days for me to configure and test stuff. And I'm meant to be going away for a week next week.
Hi Corey,
Can you address my concerns in the whim sent to you last night?
Thanks.
it says "outgoing calls: disabled"
I received the same email with "disabled" showing on all three SIMs.
he billing system appears to be different from the VoIP billing system
This appears to be yet again another portal, dressed up to look like the former PennyTel portal, with the same logo, the same fonts and a similar navigation method. So, are we to use this one to manage our PennySIMs and the MNF one for VOIP? Wondering what the portal for PennyBroadband is going to be.
I have received nothing
Yes you have
You will receive your Login details by the 4th of July.
What is there not to understand?
Yes, yes I see that emails are yet to arrive by 4 July, but what will be the status of PT services until then ?
I have received no correspondence at all since i opted to cutover to MNF. no keen on being kept in the dark. We live fringe CBD metro and every call costs using Telstra as it's a community call. I want enough time to prep my voip box and make sure it works... Corey, Whim sent.
Add me to the list of people who have not received any login details or any further information since migrating from pt to mnf using the portal.
+2
Haven't received anything for my account(s) nor my mother's-in-law account.
Yes you have
What is there not to understand?
Are you serious? Every post and every piece of information we have read has said that everyone should have their login details by COB *today* (30 June), which somehow became COB 1 July. Fair enough � delays can happen. But that post is the first which has referenced 4 July. Not to mention that all DIDs are supposed to be switched over to MNF on 1 July. On top of that, that email was poorly worded and generic and I would take it with a grain of salt anyway.
Have just been incorrectly charged for a call via Pennytel at 10pm on 30th June to a mobile number. It should be included in my plan (Crazytalk) but it has been billed for $2.42. The Voip page showed I had 500 minutes left to mobiles before the call.
I suspect it's going to be too much agro to argue that one just for $2.42, but it seems the system is confused at the moment.
I just made & received successful calls.
number= mynetfone assigned 14 digit number
user= old pennytel account number
password=mynetfone assigned password.
sip=sip70.mynetfone.com.au
Advanced= 40mS packet size
g729 codec
Using the pennytel portal I was able to send some SMS about an hour or so earlier. Just now the same attempt give me the error "Unable to send sms.[9002]Account is not active".
The error message does not sound good to me. Question: Is this happening to everyone or it is just due to my account?
Found a bug in the portal. Follow Me does not recognise the 14-digit MNF numbers. The error I am getting is "The number entered is not a valid phone number".
Prior to this PT migration, MNF numbers used to be just 8 digits, starting with 09. The software is obviously programmed to reject numbers longer than 8 digits starting with 09. Please fix!
By the way, thank you for fixing the Remaining Bundled Calls and Remaining Bundled SMS in Pennytel Freedom. Good work!
Anyone got the MNF sms android app working?
I got an error but the website sms worked.
Note: Website sms toooo easy to send twice. The code should catch that.
*No history of text is stored*
My system seems to work Ok except for Caller Id overstamping. I have used my DID which has ported over so it is permanent and confirmed so nothing for me to do. But when I ring it shows in fritzbox notificationas my 098 number instead of DID...anyone else having issues with overstamping. There something else I need to do? I have gone into each Acct and used the overstamping option and added the DID number. The fritz email notification shows a call from one of my 098 number to another of my 098 number which is linked to DID which is what I dialed � never dialed the 098.
Couple of questions:
- it says "outgoing calls: disabled"? Phone still seems to be able to make calls, just hoping this is not going to change...
- the billing system appears to be different from the VoIP billing system. So the credit I had (that I normally use for PennySIM) will be only able to be used for voip now? Can I get my balance transferred to PennySIM instead?
Hi There,
Please contact our PT accounts team and they will be able to assist you as there is currently a suspension on this account.
Thanks,
I haven't received anything from MNF at all since opting in.....
Me neither but both my Pennytel accounts are now showing a Cancelled status. Am waiting on the line for phone support now...
Edit: support told me that all accounts are now showing as Cancelled but I should ignore that as the credentials are still being emailed over the weekend and I'll get them eventually.
I'm using Bria softphone with Telstra mobile Broadband.
I can register and make calls but I can't hear any audio.
What settings have people used to fix this?
call from one of my 098 number to another of my 098 number which is linked to DID which is what I dialed � never dialed the 098.
I too would expect it to list the number dialed, and not what sounds like MNF reporting the real number back to the ATA although that may make it easier to know what line dialed out.
The real test is to dial your mobile phone from a line with the DID set as CLI overstamp
No credit needed in case you missed that we are in a grace period allowing negative balances
COB today is when we should have the emails now? Or 4th? Or is the 4th the new switchoff date?
This is getting really confusing to try and keep up with � MNF/PT should just bloody email everyone with an updated timetable since it all went out the window last week.
MNF/PT should just bloody email everyone with an updated timetable since it all went out the window last week
Update the PT website landing page as I have suggested to 777 when I have called chasing my details.
Finally 2 of my 5 lines (thats right, 5) are registering. Got emails 9:03am 28th June
SMS via android app "SMS failed because of unknown error"
COB today is when we should have the emails now? Or 4th? Or is the 4th the new switchoff date?
4th is the hopeful date for all line details sent & registering. PT decommission date "late next week"
Once you know all customers lines are active then GIVE US THE NEXT WEEKEND TO CONFIGURE DEVICES & PORTALS. A lot of us have a hand full of people to visit to set up multiple devices at each place. We should be given a minimum of 14 Days if MNF has any respect or understanding for the customer.
Accounts that were not transferred by users will be transferred in a suspended state, in case the users are blissfully unaware of the changes
Me neither
Is there a trend with this?
My 888 accounts have transferred over.
My DID as account number has not.
Is there a trend with this?
My DID transferred OK � My brother who has a 888 number has also got the number/account transferred successfully.
Corey, it would be good if you could post a daily update of the dates things are expected to happen.
This would save time for customers, and for support. who would get less questions about services not working.
Date Event
Done Service Transfer Portal closes.
COB 1? Jul New account, service, login and authentication details sent.
? All PT DIDs transferred
? All new PT on MNF VoIP services should be 100% functional
1? Jul Legacy PennyTel network and portal decommissioned. Non-transferred services cancelled.
By 1 Aug Usage charges and remaining balance transferred to new account
Plus whatever dates are necessary for SIMs and Broadband.
Also on the website if possible.
P.S. I have not received an email about new account details but apparently that is to be expected since I transferred on 15 June.
I thought I had requested migration (maybe I didn't??). However I can't find any MNF login details in my email.
Can I still migrate?
Also It seems I can't login to Pennytel portal.
It's almost 1pm on 1 July and I have not received account details for any of my Pennytel/MNF accounts. I have two totally separate PennyTel logins. Should I be worried yet?
I can confirm the two accounts I am responsible for (both with phone numbers as account numbers) have both transferred over successfully, and can make and receive calls.
So all good here.
Should I be worried yet?
Apparently not.
/forum-replies.cfm?t=2522665&p=61#r1213
I have not received an email about new account details but apparently that is to be expected since I transferred on 15 June
No. It's not being done in chronological order.
I transferred an account on the 20th, 2 weeks after the other 2 accounts were done and I only have details for later one.
MNF will keep extending the decommission date until all lines are activated, then give us few days setup, but we need to SHOUT that we want 14 Days and at the very least a weekend to help people we know.
EDIT: Anyone had success with the android sms app, 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf)? With new account?
tried my sip details again today.
Voip works perfectly.
Inbound and outbound calls check.
Thank you MNF
tried my sip details again today
I have received all my SIP details. Some extensions will register, most won't. My DID hasn't turned up.
tried my sip details again today.
Voip works perfectly.
All lines?
Only 2 out of 5 lines reg for me.
EDIT: Anyone had success with the android sms app, 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf)? With new account?
Yes � it works. Only 2 problems with the app:
1. It doesn't format numbers correctly (despite the tick box on the setting screen) so you have to manually delete spaces etc.
2. It doesn't record sent messages to your native SMS app (although the PT SMS app didn't do this either).
Yes, the app 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf) works.
I think the format has to be
04xxxxxxxx
or
+614xxxxxxxx
When will the balances move over from Pennytel?
All of the numbers give me a headache, s it possible to delete some lines?
When will the balances move over from Pennytel?
Corey has suggested that balances will not be moved over until the end of the individual user's billing period (some time in July) but that we have a "grace" period so that we can make calls with a $0 balance until our balances are transferred across. Any calls made during this grace period will push our balance into negative figures and this will presumably be automatically reconciled when our existing balances are transferred.
My PT DID doesn't seem to be able to receive calls as of today; I receive an automated message that states "Your call could not be completed at this time" whenever I try to ring my PT DID. However, I seem to be able to call out using my PT account without any problems.
Unfortunately, my new Mynetfone account doesn't seem to be quite ready and my attempts to register the new MNF details in my ATA have all failed. I'm confident I'm using all the correct details and an existing MNF account I have had for years as a backup registers without any problems.
Is anyone else in this situation where their PT DID has stopped working but their new MNF details are not yet registering? I realise that there's an hour or two until COB today and so my MNF service may suddenly register before the end of the day but I'm becoming a little concerned that my DID is decomissioned and my new MNF account isn't registering.
Yes, the app 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf) works.
It is not working for me. I get an unknown error. I entered my portal login username 888xxxxxxx and password. I sent a message to +6013xxxxxxx (Malaysia) and get the error. This app has been working perfectly for me for ages. I'm keen to get it working again.
EDIT: Anyone had success with the android sms app, 'SMS via MyNetFone � Free' (au.id.jamesmckay.smsviamnf)? With new account?
Yes � it works. Only 2 problems with the app:
1. It doesn't format numbers correctly (despite the tick box on the setting screen) so you have to manually delete spaces etc.
2. It doesn't record sent messages to your native SMS app (although the PT SMS app didn't do this either).
Yes � it works
Just to make sure: did you enter your 888 portal username and portal password? It does not work for me. My Pennytel app, however, still works perfectly ("Send SMS via PennyTel"). This actually uses the same username but different password.
Hi There,
To all users please see the following.
All Mobiles should now of been migrated and you should have received new portal info.
Voip and DSL is still in progress and has been pushed back until the 5th of July this is due to us doing this in batches and you may find you will receive details over the weekend as we will be doing this daily until the 5th of July.
PSTN services are currently awaiting migration and will be completed by the 7th of July.
We appreciate your patience and do apologise for any inconvenience we may have caused some users however we are doing our best to facilitate everybody's needs and answer all queries raised. We will continue to endeavor to provide the best possible customer experience for users.
We appreciate your patience,
Kind Regards,
Corey and the MNF/PT Team
did the WAF (Wife Acceptance Factor) with call quality and a lot damn better than before. No delay or echo.
Very happy.
And love that you can grab some code add a html page to your website with the login details already there and then just click the bookmarked page to make a quick text message. No more getting logged out from the portal!!
Liiiiiike..
Here's a pic of me page..
http://i.imgur.com/a4cNOvX.png
Is it possible that that instruction has not been ported?
None of that would have been ported. If MNF does not fix this annoying issue, you should be able to overcome the problem with a dial plan that attaches your local prefix to 8-digit numbers starting, in my case, with 9 or 6 in WA, other starting digits in other states.
local prefix to 8-digit numbers starting with 9 or 6
Surely that solution depends on the locality. Local numbers are not limited to starting with those two digits everywhere.
I checked Service Address
It might be worth saving it again as it may be a porting bug, and may be fixed by setting it in the portal.
Surely that solution depends on the locality. Local numbers are not limited to starting with those two digits everywhere.
You are right. My apologies. The user could refer to this list and draw up a dial plan to suit possible starting digits for their state.
On a different subject, I just checked the call quality to Malaysia on a migrated extension and, as predicted, the quality has improved significantly and is now the same as what MNF users are used to. I assume this will apply to some other destinations as well. Gotta be happy with that.
Me too. But, not 100% sure I'm putting in right details lol
Will try again tomorrow.
Sorry...this was in reply to Glenn, zoiper not registering yet.
Why can't I get it to quote his post?
All seems to be working fine for me with the change over from Pennytel to MNF thank to all the post's here I have been able to set up and avoid any foreseen problems others have had. I have found that number overstamping works when you phone my mobile number but it does not show in the Fritzbox 7390 (dont know about other ata's). just shows the 098 number.
One other issue maybe an existing MNF user can help with is the auto top up....
When I hover over the triggered top up info it says it will top up when my account is minus -$135.00 very strange amount is it actually a different amount on existing MNF customers account and has just been set as this to allow us to use our accounts until our credit comes over from pennytel then it will change. Thanks for any help in advance I suppose I should not set up auto top etc until the credit comes over. All in all I have found the change from Pennytel to MNF easy and very happy with the call quality and the fact I kept my DID and existing call plan on Freedom and a UNTIMED account.....
Thanks MNF � Corey and Team
Have received all the emails saying I have been ported, yet I cannot get my Gigaset registered.
Keep getting registration at provider failed.
Any suggestions?
1. Wait a few more days
2. Fault could be with the counter intuitive Gigaset C530AIP
3. I could be entering the wrong info. So many different account numbers, usernames, phone numbers etc.
Suggestions:
1. You should have received 2 emails from MNF, one with your portal details and one with your VOIP/SIP details.
2. Go to the MNF portal and check that your VoIP account is active. While you are there you could change your portal password if you wish.
3. Then log into your Gigaset, go to settings. There should be a telephony option. Input your MNF VOIP settings as sent to you in the 2nd MNF email. This username and password is different from your portal username and password.
Good description here (different company though)
http://www.callcentri
Also MNF recommend g.729 codec although I'm not sure which is the best.
It might be worth saving it again as it may be a porting bug, and may be fixed by setting it in the portal.
I already did before I posted here.
to overcome the problem with a dial plan
That's what I've been thinking of. Meanwhile I've live with the inconvenience of dialing the area code for a day or two. We don't make that many calls anyway. If MNF fixes the problem quickly, good. If not, dial plan.
All my MNF PT extensions will register this morning. Last night only two would register. Calling my DID stills rings my PT number, not a MNF PT number. My June PT invoice is available this morning. My funds remain in my PT account. All my PT extensions still register. So for me there has been some progress.
Meanwhile I've live with the inconvenience of dialing the area code
I setup a dialing plan in my ata to get around it.
<3:073>xxxxxxx
Add this to the front of your dial plan and you shouldn't have to dial the area code anymore as it will do it for you. Change the 3 to the number at the start of your local area, ie mine is 3 because I am in brisbane and all numbers in brisbane start with a 3 and when it sees a 3 at the start it changes that 3 into 073 and then leaves the rest of the number as I dialed it.
I set up my new MNF account in the PennyTelSMS.exe desktop program today.
It worked perfectly.
H.
I use it to send sms via MNF, Exetel, Maxo and Global � I'll get through all those credits I still have, one day!
Got my 3 emails this morning
Trying these settings in my Gigaset:
Authentication name: 09xxxxx (these were from the SIP details emailed)
Authentication password: ��������
Username: 09xxxxx
Display name: 098xxxx
General data for your service provider
Domain: sip70.mynetfone.com.au
Proxy server address: sip70.mynetfone.com.au
Proxy server port: 5060
Registration server: sip70.mynetfone.com.au
Registration server port: 5060
Registration refresh time: 180 sec
Can't seem to get a registration to work. Give it more time til 5th?
I was emailed my settings this morning. I can log into to mynetphone portal okay and it says that my service is active, however I can't get my Minitar MVA11A to register with the provider. I think I have put the settings in correctly. I can still get an active registration with Pennytel on the same device. Do I just need to be more patient?
Got my 3 emails this morning
Give it more time til 5th?
If you only got the emails this morning, I would give it a couple of days as your numbers may not be quite ready yet.
Your username should be 14 digits long. When entering the password into the Gigaset, type it in rather than copy and paste. Sometimes, the account will not show registered straightaway. If, after refreshing the page, it still does not register, then there is a problem. Try again tomorrow and the next day. I am sure it will come good.
My in-law has PT Freedom and will be ported to MNF shortly. He never uses a credit card. Auto-payment by bank direct debit is only for MNF naked DSL customers. What is his best option for auto-payment?
Sorry for posting here. Should have called MNF account, but closed for weekend.
What is his best option for auto-payment?
scheduled BPay?
MNF website says BPay payments may be made as an alternative to using credit cards. The MyNetFone account is still pre-paid, the minimum pre-pay amount is $10. Payments typically take 3 business days to appear in your MyNetFone account.
so if Freedom is $5 a month IIRC, you'd have to schedule it every 2 months.
2. It doesn't record sent messages to your native SMS app (although the PT SMS app didn't do this either).
False, the PT sms app does save to native sms app.
Format must be 04xxxxxxxx NOT +614xxxxxxxx
- So the hell to send to international? Will just removing the plus work? So 614xxxxxxxx
I really hope n_a_t will update the PT SMS app
EDIT: Success the number format MUST NOT have the plus symbol '+' 614xxxxxxxx worked! +61xxxxxxxx does not.
False, the PT sms app does save to native sms app.
yes I agree with LibT my PT sms app has always saved the outgoing messages in the native sms which is so convenient
and makes it easy to make sense of conversations when you have both sides of the sms's.
I don't know who amended the MNF to work for PT but if anyone does it would be good if they
could contact them and see if they could somehow change the PT app to use on MNF.
Try again tomorrow and the next day. I am sure it will come good.
It's on! Good work so far MNF � I've just deposited $10 through Bpay.
This is interesting.
Called MFN today as transfer from PT was still in limbo from PT Freedom Voip to MFN PT Freedom Plan. Received confirmation the transfer had been completed in emails on 28/6 but my Did would not register on my old 612XXXXXXXX No.
Was advised the transfer was still under way and would be complete by 05/07. Was asked would I like the Config settings re-sent to my email?
Received Config details and completely different with now an 09XXXXXXXXXXXX No. and different Password.
Using a Cisco 112 ATA with two lines. Changed the config on line 2 to the new 09XXXXXXXXXXXX and Password. Registered straight away.
Tested it out by calling my mobile and New York Weather Hotline 0011 1 866 560 7669 (Recorded Message) both appeared to work.
Line 1 still has my old PT config details and also works.
Confirm G711U codec (preferred) codec works on MFN. CLI Over-stamping (my Mobile No) also works � so am not fussed about which No. works.
Calls to my mobile and the New York Weather Hot Line are both showing in my MFN call details.
Balance was previously -$5.00 now showing as -$5.01. Not too concerned about this as aware PT balance transfer should take place in August.
I have been happy with my transfer from Pennytel to MNF so far and all seems fine except
for one issue..
My old Untimed account that had a DID as the account number has transferred over onto the new MNF Untimed account and the DID has ported over without issue and works.
The only gripe I would have is that it was Listed in the Phone book previously and displayed as listed in the pennytel portal but now it shows in the MNF portal as unlisted and it states that it would $30 to have listed..
Surely It is already listed shouldn't it stay that way without any additional cost to pay to MNF.
Maybe Corey can look at this and give guidance as to how this can be resolved...
If the phone number is already listed and it has only changed provider shouldn't it be kept as listed...
I am sure I am not the only one that would like to keep the number in the white pages with the onset of NBN
and no need for the PSTN anymore. Isn't that why had a DID so we can be contacted.
If the phone number is already listed and it has only changed provider shouldn't it be kept as listed...
A DID that used to be with Pennytel was later ported to MNF, then to Telecube and is currently with Siptalk, has remained listed the whole time. Another DID I no longer have is still listed under my name as well.
I no longer have
I can top this � I have one (MNF -Symbio) listed that I never had i.e. I have never had a MNF DID.
Got no idea how this happened and have requested they remove the listing.
My three PT voip accounts have all come across and working well. I have not received any emails regarding the three Pennysim's that we have apart from the first one asking if I wanted to bring them to MNF. Has anyone else received any info on a new portal for Pennysim's?
MNF confirmed that credit will be transferred to the new MNF accounts.
Do we know when that will happen?
I assume it will happen when they close the PT accounts and check the final balance there. But was there any date given for that final cutoff?
And as others have already bemoaned, the MNF version of the PT Free Access Untimed plan will only be untimed for national landline calls, as international calls will use MNF timed rates.
Will really miss the PT Address Book particularly for sending SMS from the portal.
Has anyone else received any info on a new portal for Pennysim's? PennySIMs
Yep. A whole new portal with yet again another user-name. My 3 SIMs are listed. "View Calls" doesn't work yet and the credit balance is showing as zero.
I notice "Outgoing Calls:" is now showing as "enabled", where it wasn't at first. Rather worrying is that "Premium International Calls:" is showing as "enabled". There's no explanation as to what is meant by this type of call and there's no provision for disabling it.
I have not received any emails regarding the three Pennysim's
Corey@MNF writes... Fri 1st July
All Mobiles should now of been migrated and you should have received new portal info
Received this 3 emails about transfer to MNF.
What a set of long numbers and passwords!!
You can not change the main log in password which is 12 positions long. How can you remember it ??? Security questions. Why I need to remember them?
You have new VOIP ? which is 13 digits long !!! With PennyTel
we have had only 10 digits (was also long).
Where is my money from PennyTel ? No any explanation.
International calls to my country are in 5c/min more and are
in minutes intervals, with PT we had in seconds.
Ok! Will use this service for local and national calls only.
These are my settings & still work!
/forum-replies.cfm?t=2522665&p=61#r1207
I think your user name needs to be the pennytel account number
The password needs to be the new mynetfone password
Trying these settings in my Gigaset:
These are my settings & still work!
/forum-replies.cfm?t=2522665&p=61#r1207
I tried this (number = mnf 14 digit, user = old pt account) and I cannot register.
Then I tried using the 14 digit MyNetFone Number (09XXXXXXXXXXXX) on my Gigaset for number, username and display and it got registered.
SMS via MNF Android App working perfectly also.
All good over this way. Very happy with new service
Should I be concerned that my PT balance was $7.58 and my MNF is $0?
I thought balances were being transferred as well?
I thought balances were being transferred as well?
Balances will be transferred in August I believe, so you'll have to add some money to your MyNetfone account now if you want to use it.
I've just set it up on my Billion 7800VNOX, used new Mynetfone number as Account Name and Username. Left Authentication ID field blank. Password from mynetfone "service confirmation" email. Resgistered and outbound calls including CLI overstamping now working.
Goodbye PT & thanks, I've been with you guys since Astratel folded in 2007.
decaying organic matter writes...
Goodbye PT & thanks, I've been with you guys since Astratel folded in 2007.
Same. LOL � almost like losing one of the family *sob*
How do I change my codec preferences in the MNF Portal?
decaying organic matter writes...
Goodbye PT & thanks, I've been with you guys since Astratel folded in 2007.
I went from AstraTel to sipme (both dead) to PennyTel to MyNetFone and beyond. My three PT accounts have now been migrated to MNF, apart from my credit and my free DID.
decaying organic matter writes...
add some money to your MyNetfone account now if you want to use it.
WRONG � accounts can be used at/below $0
There is a grace period allowing accounts to go negative
Thanks Corey@MNF,
i updated the previous post, 1 is working and the other looks like i will have to wait it out... thanks for replying ... :-)
Now i understand what the 4 VOIP instances bit is.... i have 2 instances of MNF VOIP number I chose 2 when i migrated but didnt really understand what that meant. Now that I do understand (not like PT, many uses of the same account details) i would like to expand that to the offered max of 4. Corey@MNF can i whim this request to you?? or try the very busy MNF customer service centre (been on hold for 1+ hour now).....
EDIT :: now been told to wait till the end of the migration and it may now cost $$ hmmmmm
it may now cost $$ hmmmmm
$9.95 + $10 of call credits I imagine . I recall this was stated by a mnf rep awhile back. If you aren't expecting incoming calls you can set up 2 or more devices to register to the same account and make outgoing calls from any of the registering devices. I have asterisk and a gigaset both registering to one of the new mnf numbers (sip70.) and I just tried calling out from the gigaset and it worked correctly . The mnf server sends an unauthorised response to the invite so the device you are using send another invite with authentication details and the call proceeds normally.
If you aren't expecting incoming calls
Pretty sure you don't need to register at all. I only register for when it has a DID and therefore needs inbound location.
i would like to expand that to the offered max of 4.
Good luck with that! Adding extensions does not come cheap with MNF, so you should have grabbed the maximum number allowed while they were being offered.
i would like to expand that to the offered max of 4.
I'd like 2 more sip lines myself please. :)
How about it MNF?
Using the "Follow Me" service is a pain!
So I've noticed overstamping of CID doesn't work when calling MNF from MNF. Is this correct?
The earliest email I can find related to my Pennytel account no. 888063xx (number no longer active) is dated 1 Aug 2005.
Just found mine, 'Congratulations and Welcome to the Pennytel network!' from Monday July 17 2006, same account just ported over to MNF yesterday.
" ....anyone using a Fritzbox and been able to connect / make calls?"
Setup my Fritzbox yesterday � but no luck. Check again today and all working � so must take a day or so for the system to activate.
So now I have MNF and trying to get it all working. Voip hadset is registering and I can call but...
How do you setup defaul area code in the MNF portal? ALSO WORKING AS EXPECTED
If I call a local number or AU mobile � the number is prefixed with 001122 (Gambia). Is this a MNF thing � or has the account been hacked? FIXED � it was a config in the Fritz I missed when adding the new VOIP Number. All calls woring as expected
How can I check the renewal date for my DIDs numbers? I want to cancel some number before the renewal.
Adding extensions does not come cheap with MNF, so you should have grabbed the maximum number allowed while they were being offered.
To be fair, that is a little harsh considering the offer was not highlighted in any of the emails, nor explained in the migration portal. Just look back through the thread to see the confusion people have experienced with some members overlooking that parameter whilst filling out their details. Others like Marky Boy understood that to mean to enter the total of SIP accounts they currently have.
If it wasn't for this thread and people like yourself explaining the feature/offer, I could have misinterpreted that to mean that if I chose 4 SIP lines, I would be charged additional setup fees per SIP line.
There was no info contained in any of the emails to advise customers that those that used a single PT registration across multiple devices would need to select up to 4 SIP lines (at no extra cost) during the migration process in order to maintain similar functionality as with PT. In other words it's a work-around implemented by MNF.
What hope is there for those non-Whirlpoolers who haven't been reading this thread, instead relying on the info contained within the emails they received.
I think this is something MNF should communicate to all ex PT customers and give them an opportunity to amend their newly created accounts with fear of additional charges.
[Edit] Just to be clear, ozimarco, I wasn't having a go at you. I was just highlighting the fact that what has been communicated by MNF via email compared to this thread � there exists a discrepancy in information provided for each customer to make an informed decision.
Just to be clear, ozimarco, I wasn't having a go at you.
No, it's OK, I was being a bit harsh and I totally agree with what you wrote above.
Now, let's see whether MNF is going to respond to what you have just written. I think I know the answer to that question but I'll keep it to myself for once as it is probably not helpful.
Now, let's see whether MNF is going to respond to what you have just written.
I think it would be in MNF's best interest to provide a 'Honeymoon Period' to cater for those wanting to up their SIP line count. Probably easier to deal with than with an influx of TIO complaints.
I (maybe) have four PT sip lines, using a C470IP, that is what I applied for.
Previously ringing my DID, whilst there was a concurrent call on the PT account, would result in another extension ringing. Now I receive a voice message stating 'unavailable'.
Should this be the case or is it the case that I have only one sip line?
I (maybe) have four PT sip lines, using a C470IP, that is what I applied for.
If you applied for four SIP lines, you should have received four 09xxxxxxxxxxxx numbers, each with their own password.
Corey, can you have the team have a look at this, please.
Any word from Corey on prefix dialling problem with some accounts? The only reason I hold off with dial plan on my modem is that I try to avoid prefixing all my local numbers on my mobile, in case I use softfone to call from my mobile.
What hope is there for those non-Whirlpoolers who haven't been reading this thread, instead relying on the info contained within the emails they received.
My Pennytel number seems to have a foot with both companies. My Pennytel account number 612819xxxxx can still dial out through my Pennytel / Elastix trunk but no one can call in because the number seems to have been partially ported to MNF. I have the email from MNF informing me of my "My Account Userename 612819xxxxx" and "My Account Password: xxxxxxxxxxxx.
So I logged in but can anybody tell me where I find my SIP information to set up my Elastix trunk. When I log in to my MNF account I see my MNF number 100000xxxxxx and a BYO number and a MAC number and a serial number but where is the SIP number and settings and password etc to be found.
Called their help line this afternoon and held on for over 30 minutes but had to quit for other duties.
So lots of angry callers calling on my mobile to tell me my Sydney number (612819xxxxx) number goes nowhere.
So I logged in but can anybody tell me where I find my SIP information to set up my Elastix trunk.
The SIP login information comes in a separate email. It starts with Device Setup is Complete in big bold lettering. Actually, you get a separate email for every extension applied for. I got 12 such emails. In my case, all the extension SIP details, portal login info and Critical Information Summary emails were all sent at the same time. You seem to have only received the portal login info so I don't know what went wrong there.
If you applied for four SIP lines, you should have received four 09xxxxxxxxxxxx numbers, each with their own password
Well I for one have not received any confirmation for the four 09xxxxxxxxxxxx applied for at sign up.
This is what have received to date.
26/05 � From Pennytel
Dear customer,
This communication is regarding your PennyTel account number ending with *******xx76.
Current PennyTel infrastructure is coming to end of life and services will be transferred to new systems. Some services will continue under the PennyTel brand on new infrastructure, and others will be discontinued with the option to transfer to MyNetFone
28/6 From MNF � (one month later) � heading Service Confirmation
Your MyNetFone device setup is now complete
28/6 Service Adoption Email
Thank you for signing up to the MyNetFone PT Freedom
28/6 Customer Details
You have registered your details in our Online Shop, and have been assigned a username and password � you will be able to use them within a few days after purchasing a service plan or device.
30/6 PennyTel Transfer: Customer Update?
This is a courtesy email letting you know that your new account is still processing and will be up and running by 1 July 2016
02/07 Service Confirmation?
Your MyNetFone device setup is now complete
Account Details
MyNetFone Account Number: 1100000xxxxxx
Current Account Balance: $ -5.00
Consider myself lucky to be "in the loop" thanks to Whirlpool. Cant imagine what it is going to be like for non Whirlpool subscribers and for those unfortunate PT subscribers who haven't updated their email addresses.
When does the balance transfer from Pennytel to MyNetFone accounts? My Pennytel service is still working.
When does the balance transfer
Sometime this month... in the meantime there is a moritorium where you are allowed to accumulate a negative balance until next month when you will be billed he actual balance.
for those unfortunate PT subscribers who haven't updated their email addresses.
Even those who updated their email address during the migration process are having problems.
My stepson keeps getting emails relating to an old number he once had but he is not getting anything related to his current number. Corey was kind enough to send me a link so that my stepson could transfer his Freedom plan and PennySIM.
After getting confirmation that his transfer had been accepted, he went into the PT portal and updated his email address. He also wrote to support (ticket #1012239) and got confirmation from Kelly on June 21 that they had noted down his new email address.
Since then, he has not received anything so it looks like the new email address has not found its way into the software governing the sending out of setup emails.
I gave Corey my stepson's account number, correct email address and other information. He informed me that he couldn't send me the information via whim. That was not what I was asking. I am asking him if he would be kind enough to send my son's portal login and SIP login info for his current account to his correct email address (as advised by email to support).
Now that Corey has all the information he could possibly want or need, why can't they send the information? He could even send it to my email address, displayed in my profile, should he wish to do so and I could pass it on to my stepson, just as I passed on the link for the transfer.
Surely it can't be that hard! All this should be elementary customer service!
Feel the pain Oz... not agreeing or disagreeing... paras please!
sort of ontopic.
I customised the sms send page html to look a little friendlier.
:-)
http://i.imgur.com/F3AzDn7.jpg
I (maybe) have four PT sip lines, using a C470IP, that is what I applied for.
Previously ringing my DID, whilst there was a concurrent call on the PT account, would result in another extension ringing. Now I receive a voice message stating 'unavailable'.
Should this be the case or is it the case that I have only one sip line?
I have a Gigaset C610IP A which does 2 concurrent MNF calls on one sip line (login), so if yours did the same on PT, it should also work on ex PT MNF.
My MNF account has only one SIP login, and is not an ex-PT account. I haven't set up my ex PT MNF account on the gigaset yet to try concurrent calls (and I had no DIDs on PT) but I believe it has been discussed earlier in the thread and should work the same.
You should only need more sip lines for other pieces of hardware.
Found a bug in the portal. Follow Me does not recognise the 14-digit MNF numbers.
Thank you for fixing this, MNF!
Thank you for fixing this, MNF!
And thank you Mark for getting MNF to fix it. I will want to use Follow Me in this way when I get around to reconfiguring my MNF setup.
My PT to MNF transfer has gone well (touch wood) the only thing that concerns me is the billing side of things.
With my ADSL service $44.95 was charged to my credit card on 16/6/17 as per my credit card statement and pennytel portal history.
so to my knowledge i have prepaid my broadband up until 16/7/16 however in my MNF portal i have $-44.95 balance with next billing date 9/8/16.
i would understand having -44.95 balance if my "next billing date" was 16/8/16 as this balance would represent my next payment due so it this some kind of prorata error made in trying to align my account with MNF billing cycle ?
I would suggest people audit their own accounts and make sure everything is as it should!
Corey, I have PM'd you
Josh
When MNF transfers a DID from a PT account to a new MNF/PT account, do they attach the DID to a particular extension (presumably related to where it was in the PT account), or do you have to wait for the DID to turn up in the new account and add it to an extension yourself?
I observe that my 617xxxxxxxx Free Access Untimed account can still receive calls to my DID and so it is hardly surprising that I can't find my DID in my new MNF/PT account.
Mine shows up under � My Voice Service � Direct In-dial Numbers.
Since then, he has not received anything so it looks like the new email address has not found its way into the software governing the sending out of setup emails.
Not necessarily, My email address hasn't changed, yet despite numerous support tickets and emails, whims to Corey and being told over the phone, after looking up my account number, that the details would be emailed to me by COB 1/07/2016, I have had nothing.
So I think not receiving the new details is not unique to your case
In my case the old setup still works fine, so no real problem. If that ceases to be then we'll see if they can sort things out any quicker with the TIO fees mounting ;)
Mine shows up under � My Voice Service � Direct In-dial Numbers.
Do you mean it was just turned up there and you didn't have to click on the add DID button?
I had to add the DID to the extension I wanted. First I had to remove it from one before I could add
despite numerous support tickets and emails, whims to Corey and being told over the phone, after looking up my account number, that the details would be emailed to me by COB 1/07/2016, I have had nothing.
Exactly the same with my situation. I had rung (777) 5 times so far. I am about to give up.
My email address hasn't changed
From every beginning my portal logon email is A (which cannot be changed via the portal) and my personal contact email is B. When i discovered my email address B has never received anything I rang them but just useless. Therefore I made the logon email as A to see if that helps ( It had not). Should I revert my contact email to B? Really frustrating.
the old setup still works fine, so no real problem. If that ceases to be then
Since my account has still more than $15 hopefully their old setup can continue to work fine for another 3 months. Going through any other process due to $15 is a waste of everyone's time.
it was just turned up there
Yes � put there by MNF.
They also put a entry in the White Pages.
Corey was kind enough to send me a link so that my stepson could transfer his Freedom plan and PennySIM.
That was kind of him. I sent him all my details and have heard nothing
I am asking him if he would be kind enough to send my son's portal login and SIP login info for his current account to his correct email address (as advised by email to support).
Mine too please Corey ;)
Should I revert my contact email to B?
I doubt it makes much difference at this stage. I'm sure MNF intend to transfer everyone, it's just seems to be a bigger task than they anticipated.
If you applied for four SIP lines, you should have received four 09xxxxxxxxxxxx numbers, each with their own password.
Maybe my migration is still not complete, I have only received emails relating to my SIM accounts, except the initial email confirming my (eventual) voip migration to MNF. Additionally my C470IP is still reporting registering to my old PT sip credentials, although it is not receiving calls or able to make calls
EDIT looking at the new Portal only my two sim account are being displayed
EDIT2: voip outgoing seems to be working now, although no incoming to yje voip DID and new Portal does states credit as $0.00 and old PT Portal as $18.00.
Not a good start, seems to be a stuff up
When MNF transfers a DID from a PT account to a new MNF/PT account, do they attach the DID to a particular extension (presumably related to where it was in the PT account)
That is what happened in my case. The DID attached to my PT Freedom account is now attached to one line of my MNF Freedom account. I can, of course, get other extensions to ring as well by adding their 09 numbers to the Follow Me list.
I had to add the DID to the extension I wanted.
Yes � put there by MNF.
That is what happened in my case.
Thank you very much wildbill, josh and ozimarco for answering my question. As of Saturday all my new extensions have been working, so hopefully my free DID will turn up in my new account sometime soon. I don't want to lose it.
The DID attached to my PT Freedom account is now attached to one line of my MNF Freedom account. I can, of course, get other extensions to ring as well by adding their 09 numbers to the Follow Me list
Is there a separate new Portal for voip. I have only received a new loging for my sim account, which displayed $0.00 credit, despite having $18.00 displayed in my old PT Portal
That is what happened in my case. The DID attached to my PT Freedom account is now attached to one line of my MNF Freedom account. I can, of course, get other extensions to ring as well by adding their 09 numbers to the Follow Me list.
I just received am email (maybe do to a support request that was passed on from the MNF mobile support) with the voip SIP configuration.
Question: it states that Line Number 1 Voip number is 098.......
I supposedly have 4 sip lines, where are the other 3 extensions listed?
where are the other 3 extensions listed?
You will/should receive separate emails for each line/extension.
I supposedly have 4 sip lines, where are the other 3 extensions listed?
If you applied for 4 lines, these should be listed in the portal. Login at www.mynetfone.com.au.
Click on My Voice Service. Your 4 lines should be listed there. Their names start with MNF-BYO-1 BY.
Click on an extension and you will see the details of that extension. The actual MNF number of the extension, starting with 09, is displayed at the bottom of the page.
The SIP passwords are not displayed. You need to refer to the email to find your password.
If you have 4 extensions, you should have received 4 separate emails, each with a 09 number and password.
If there is a DID attached to an extension, it will be displayed in the portal below the MNF number for that extension. You can also click on My Numbers and see your DID displayed there.
I supposedly have 4 sip lines, where are the other 3 extensions listed?
For a single voip account transfer I have received 6 emails....
1x Account *****XXXX Service Transfer Details � please review and confirm from comms@pennytel.com.au
1x Customer Detail from billing-no-reply@mynetfone.com.au
4x Service Confirmation from billing-no-reply@mynetfone.com.au
The Service Confirmation emails contained the voip details.
If you have 4 extensions, you should have received 4 separate emails, each with a 09 number and
Only one email concerning voip
additionally I cannot even log into the MNF portal. Any login/password I try is invalid .I can oly log into my old PT portal and an MNF portal that just lists my tow sim accounts
Rapidly coming near to "why bother with these people!" I have better thing to do with my time
Only one email concerning voip
Portal login details were in the Customer Detail email.
Portal login details were in the Customer Detail email.
yes, tried that. It only displays my sim accounts,
It only displays my sim accounts,
The sim accounts are in a different portal to the sip accounts they have a Pennytel logo while the sip have a myNetFone logo.
Sounds like you haven't received the sip portal details yet. They have a hdg Customer detail and list the Account Username and Account Password.
Sounds like you haven't received the sip portal details yet
Yes, that seems to be the case
I got my new MNF account and voip details on 28-Jun-16.
The voip accounts are not registering for me yet.
H.
The voip accounts are not registering for me yet.
That sounds a bit strange . I got mine yesterday and they registered straight away in all my devises. I used a gigaset an obi and an asterisk server so nothing very special.
My new MNF account (ported from PT) says "Up to 4 lines included depending on registration selection". What do I have to change in my MNF portal to initialise the up to 4 concurrent calls option. With PT I could take a second incoming call (or make a second outgoing call) on another extension on my Elastix system or just press line 2 on the phone. I find with my new MNF account a second call comes in but there is no audio.
Any suggestions thanks
My new MNF account (ported from PT) says "Up to 4 lines included depending on registration selection".
Where does it say that? I do not recall seeing that.
What do I have to change in my MNF portal to initialise the up to 4 concurrent calls option.
Under My Voice Service in the portal, click on your main extension, which would usually be the one your DID is attached to. Click on Follow Me. Choose the options most appropriate for your situation and click Update. Now click Add Follow Me and add the 09 number of any other extension(s) you want to ring. I am not familiar with Elastix so my advice may not be correct for your situation.
I am still getting to grips myself with Follow Me but it is starting to make sense. The Pennytel setup was a lot easier of course because it allowed simultaneous registration.
My last post in the thread just to confirm bPay payment worked fine. Took 2 days. Maybe MNF will start an 'ex PT friends thread'!
GL all that are going through the migration.
That sounds a bit strange
You were right.
I went back in an double checked my username � and found that 000 should have been 0000!
All's good now!
H.
Under My Voice Service in the portal
I'd like to do that, problem is I am unable to access the voip Portal
All's good now!
Great to hear and so easy to do. I had trouble getting my gigaset to register until I found I had entered a slightly different username to authentication name . 14 digits for a username is asking for trouble.
Hi
Has anyone who has an exciting MNF account been able to get there new MNF/pennytel account merged with ther old account instead of maintaining two credit balances ?
Keep things simple?
If my PT Free Acccess service transferred over to MNF, am I able to swap to the PT Freedom plan?
No.
Switching over settings from PT to MNF now. Have 4 SIP lines, but just registered 1 for the moment (the one with the attached DID). Can call out no problem and the DID number comes up on my mobile phone, but when trying to call in to the same DID number (receive a call), the call just ends immediately after it has dialled.
Is this just a case of waiting another day or so for inbound calls to be able to be received, or do I need to adjust some other setting somewhere?
Using a Cisco SPA504G VOIP phone/handset.
I had bonus credit with Pennytel that hasn't carried over to MNF. Is this normal?
I wouldn't have bothered with the whole process of migrating over if I had of known it wouldn't be moved across, MNF's international rates are expensive compared to what PT's were.
I had bonus credit with Pennytel that hasn't carried over to MNF. Is this normal?
I wouldn't have bothered with the whole process of migrating over if I had a zero balance, MNF's international rates are expensive compared to what PT's were.
Don't know about bonus credits but it appears normal account credit from PT is being transferred to MNF next month.
My PT account has successfully transferred to MNF including my DID, but when I call the DID nothing happens.
Outbound calls are working through the Groundwire app.
I've added $20 credit (existing PT credit not yet transferred).
In the MNF website portal it shows my DID 028064XXXX as assigned to line 1.
Do I need to make any setting changes so that someone calling my DID makes the Groundwire app ring?
When I dial the DID from another phone, I hear it ring once then engaged tone. The app doesn't ring.
I had bonus credit with Pennytel that hasn't carried over to MNF. Is this normal?
How do you know that as noone's credit has yet been transferred?
I had bonus credit with Pennytel that hasn't carried over to MNF. Is this normal?
I wouldn't have bothered with the whole process of migrating over if I had of known it wouldn't be moved across, MNF's international rates are expensive compared to what PT's were.
As per previous post bonus credits will not be refunded nor transferred.
All other credits will be transferred and/or refunded.
whrl.pl/ReDx1m
My PT account has successfully transferred to MNF including my DID, but when I call the DID nothing happens.
Same for me and when I try calling out I get error 502.....
My other PT account without a DID attached to it works fine � so I have no idea what the problem is.....
Hi all,
I just tried to register the SIP which has the associated DID number. But when I tried to call it, I get the following message:
"We regret that all lines to the area you have dialed are busy. Please try again later."
Is this because it hasn't been ported across yet?
Thanks for any insights,
George
I have had no reply to a support request from 8 days ago
In contrast, I just submitted a support request to Telecube and two minutes later (I kid you not) I received an email stating that my request had been done.
Edit typo.
In contrast, I just submitted a support request to Telecube and two minutes later (I kid you not) I received an email stating that my request had been done.
OT for this thread but you're right, there is just no comparison. What is so hard about sending the information for the right account (number advised) to the right email address (as advised)?
I suppose this is the difference between some half-interested employees working for a company and an owner/operator running the business. They are as different as night and day.
OT for this thread but you're right, there is just no comparison. What is so hard about ...
I was talking to my brother today. He has PT accounts and didn't even know there was to be a migration. I urged him to contact PT and ask for a credit refund. He is an active MNF customer.
Will they be emailing out new SIP configuration settings ? I'm still using the old Pennytel ones
I'm still using the old Pennytel ones
So am I because it still works whereas the new MNF ones don't. I been trying every day for a week to see if it will suddenly spring to life but it hasn't so I raised a support request just now.
edit: you haven't got the new sip details yet? That doesn't sound right...
Are they switching stuff off soon? I seem to remember the 7th being a date at one stage, but I think things got delayed again since then.... The delays meant they sprung this on me right in the middle of a week long trip I'd already agreed to go on, so I'm a bit annoyed right now. Am I going to find a bunch of people unable to call anyone tomorrow morning? Tomorrow COB? Or has it been put back again?
I guess what I'm asking is: Should I do a rush job tonight, remotely, to configure things so they don't drop out? Or will I be able to just do it on the weekend when I'm relaxed and back in town?
Edit: Additional question: Can you change the SIP passwords?
Can someone advise the DTMF settings for MNF and the portal URL for the pennysim accounts. Thanks.
Can someone advise the DTMF settings for MNF
I use RFC-2833 for all my SIP accounts.
Are they switching stuff off soon?
Hope not � I'm still waiting for my MNF details. . .
bonus credit with Pennytel
It might depend on why it is bonus credit, but I had one account with the credit recorded as bonus credit. I don't know why it was recorded as bonus � as far as my records show it was a normal credit by BPay, but it became a bonus credit at one stage, I think maybe when there was a renewal of the portal. I had ignored that until recently, but when I saw the post here to say that bonus credits will disappear, I raised a support ticket with PT, and when there was no response within three days, I then telephoned PT accounts, and the credit was transferred to normal credit on the spot. I think it helps for them to have a written record of what you are asking for, even if they don't seem to respond unless you follow up on the phone.
If you can claim that the bonus credit should not be recorded as bonus credit, but should be normal credit, it might be worth while to try to get that changed. Now I can't guarantee that you will get the same result as me: factors in my favour include that I did it last month, and it was for the grand total of $2.80, and the whole procedure probably cost both me and PT more than that. But in any event, you have nothing to lose.
I had one account with the credit recorded as bonus credit
I remember that numbers of customers had this problem some years ago and that they needed to contact PT to get it fixed. As I best I recall, there was some system change and a consequence was that credit became bonus credit.
Further investigation: I got this fixed for one of my accounts 25/4/12. (gmail search is marvellous.)
I remember that numbers of customers had this problem some years ago and that they needed to contact PT to get it fixed.
Yes well it wasn't really a problem for me: I could still use the credit the same as before. It was only going to be a problem when it disappeared in migration.
Maybe that is the reason why it was transferred for me, with no difficult questions.
I got this fixed for one of my accounts 25/4/12. (gmail search is marvellous.)
So did I. At one stage, I had $30 in bonus credit. I asked for it to be moved to normal credit and they did. This was a few years ago.
In an attempt to help my stepson get his Service Adoption, Customer Detail and Service Confirmation emails sent to him, I have once again sent a whim to Corey and an email to general@pennytel.com. How many whims and emails does it take to get something done as simple as this?
I have a very patient nature but I must admit that this is starting to get up my jumper. Come on, MNF, surely you can do better than this!
I have a very patient nature but I must admit that this is starting to get up my jumper.
This is exactly my situation too. And this is why I have offered MNF some encouragement by referencing how things happen with some other VSPs.
@Dylan. Do we really have to log on using a number to the My Account Portal :(
@Dylan. Do we really have to log on using a number to the My Account Portal :(
I have changed my MNF logins (usernames and passwords) from numbers to names thru their portal (some years ago).
The same menu items are still there with these new MNF accounts.
H.
I have successfully tested 2 pt free access accounts with mnf, including DID in/out.
I chose 2 lines, initially unable to receive calls via DID but when I check the details on mnf portal, only one account number has it associated, reconfigured with that particular account number and it worked correctly.
Tested this using Zoiper android app (wifi/4g).If anyone interested, I will post ZoiperQR code to simply scan to import mnf setting.
Felt that call quality is lot better than pt but need to test from slow speed like 3g to be sure.
only one account number has it associated
Not sure if you are aware that you can get both lines to ring by setting up the Follow Me facility on the line your DID is attached to.
I was given the option to migrate my penny sim but seem to have lost both of my free penny tell VoIP services?? The new portal doesn't reflect the accounts either yet I can register the services on zoiper???
Is this going to be a call to the mnf migration team?
The new portal doesn't reflect the accounts either yet I can register the services on zoiper???
I think you'll find the PennySIM and VoIP portals are separate at the moment. Corey, one of the MNF reps, indicated that merging will be possible � although this was in reference to merging migrated extensions with existing MNF extensions � but not till some time in August. Keep an eye on this thread because I will be chasing this up come August.
Is this going to be a call to the mnf migration team?
You can try but I think they are a bit overwhelmed at the moment and may see your problem as low priority. I am prepared to wait a while to get my portals merged. It would be convenient to be able do share the credit but it can wait till after the migration whirlwind has passed.
Has anyone managed to get the CLI overstamping setup on one of their PT migrated numbers successfully?
Following the procedure I call the 1300 number, then enter the verification code provided when prompted, then enter the ISN or DID when prompted. Unfortunately, the verification fails.
I've tried the ISN (098...), DID (617..., 07...) to no avail.
Has anyone managed to get the CLI overstamping setup on one of their PT migrated numbers successfully?
Based on my experience with an MNF DID and account, you shouldn't have to call the 1300 number to set up CLI. You should be able to configure it in the portal.
It looks like the E support service on the new PennySIM portal is active. I had lodged a request to enable outgoing calls and disable international premium services, about a week ago. These requests seem to have been actioned when I checked just now. Cool!
However following the action the E service list seems to have vanished, rather than being marked as complete.
be able to configure it in the portal.
This is what the portal says:
To confirm your over-stamped CLI (Calling Line Identification) registration please call 1300 664 239 and have your MyNetFone phone number and confirmation code (1975) ready to enter at the prompts.
Please note: You must call from the original phone that presents the CLI, that is your landline or mobile � whichever CLI you entered. Make sure the phone youre calling from actually displays the CLI (doesnt have hide caller ID switched on).
I wonder how I can call from a DID that has no credit in that account?
I wonder how I can call from a DID that has no credit in that account?
We are now in a grace period where you can make calls despite not having credit in your account. Your account will go negative. This will last until our Pennytel credit has been transferred to MNF. Of course, there is nothing stopping you from making a payment via CC or BPay.
My account is currently sitting at -$5 because the Freedom fee came out at the start of the month whereas my PT balance remained unchanged. When the credit is transferred, the amounts will be reconciled and life will go on as normal.
Has anyone managed to get the CLI overstamping setup on one of their PT migrated numbers successfully?
Yes I have managed to get CLI overstamping setup. I am using another VOIP provider DID to overstamp my MNF (ex pennytel) DID. Initially I had the verification fail message and then I realised that I hadn't set up my DID to send the caller ID. Once I'd corrected that then the CLI overstamping worked.
I wonder how I can call from a DID that has no credit in that account?
Why are you using a DID that was migrated from Pennytel to do the CLI overstamping? What DID are you trying to overstamp. Do you have more than one DID? You don't need to do CLI overstamping for any DID that is attached to your sip account � it is automatically sent as the caller ID.
It would be convenient to be able do share the credit
It would be great if MNF could provide a way to move credit from one MNF account to another.
I currently have multiple MNF accounts and now another one via this MNF/PT process.
H.
Please note: You must call from the original phone that presents the CLI, that is your landline or mobile � whichever CLI you entered.
If you are using the original number attached to your DID, there is no need to over-stamp CLI, since it will, by default, use it's own number as CLI.
If you are attemping to mask the original CLI with a different number, you must call from a phone presenting the number you are trying to over-stamp, as instructed
If you are over-stamping one DID with the number of a different MNF DID, then you have a grace period where you can make calls, from the MNF DID, with no available credit (providing this is due to the transfer, and awaiting existing funds to be transferred)
OR
maybe put some credit in the account as, presumably, you do intend to use it at some point
In an attempt to help my stepson get his Service Adoption....email to general@pennytel.com.
I'd sent email to the same many days ago and then followed by another one after waiting for more than 10 days. Nothing helped.
Come on, MNF, surely you can do better
After making numerous recent calls to 777 but getting nowhere yesterday a person said PT has closed and I was told to call MNF 1300 numbers. This morning the MNF person over there said she can't help neither but had lodged a ticket for me. Fingers crossed.
Happy to say my transfer of account has all gone smoothly.
Only gripe is the Zoiper app. on my iPhone is no where near the same voice quality as the PennyTel mobile app was. Will MNF be taking that over too?
This morning the MNF person over there said she can't help either but had lodged a ticket for me. Fingers crossed.
Another day of frustration by the looks of it.
Just received a whim from Corey, telling me he is unable to help and telling me The only option would be to call our support team on 1300 731 048 or email support@mynetfone.com.au.
\rant WTF! So, all the emails sent to PT so far and the whims to Corey have been in vain. They put a rep here in Whirlpool and he is unable to help!! WTF! \end of rant
Anyway, I have sent a nice email to support@mynetfone.com.au, explaining the situation in great detail. If, after this, there is still no action on my simple request, I honestly don't know what else I can do. [MyNetFone Ticketing #1023558]
I must admit I am extremely disappointed with MNF's excuse for customer service. As lmn pointed out, a small issue like this would have been sorted in seconds by another well-known VSP.
After making numerous recent calls to 777 but getting nowhere yesterday a person said PT has closed and I was told to call MNF 1300 numbers.
Thanks for that. At least now we know sending more email to Pennytel support is going to be useless and that, from now on, we are to contact MNF directly. It would have been nice if this information had been posted by MNF. Anyway, thanks to you, somehow we got the message.
Hi There,
That is correct, when you opted in consumers had the option of choosing 1-4 lines this means concurrent calls at any one time whether it be inbound and/or outbound.
Thanks
Thanks for your reply Corey. This morning I had two simultaneous incoming calls successfully with good quality. Then I tested while I had one incoming call I checked voicemail successfully.
How can I check if I have 2, 3 or 4 lines available and can I change this through the MNF portal?
At the moment I still have my outgoing calls through my PT account (in Elastix) and billed from PT, but the incoming calls are through MNF (they stopped working through PT when my number was ported MNF).
How do you know that as noone's credit has yet been transferred?
I didn't realise that. I just assumed that when I received the 3 emails from MNF telling me my account was active that it was all done. The balance is zero.. anyway as mentioned by the rep above, bonus credit won't transfer over.
I'll just close the MNF account now as it's no use to me. Their international rates are nowhere near even slightly competitive to the country I call the most and I have no need to use VoIP to call local landlines or mobiles.
How can I check if I have 2, 3 or 4 lines available and can I change this through the MNF portal?
You would have received a separate Service Confirmation email for every line you applied for. If you have only received one SC, that means you only have one line.
You cannot change the number of lines via the portal.
So this portal is for those with a Pennytel mobile plan ? Annoying that they do not have a single portal for all services
I honestly don't know what else I can do
Other than demonstrating some of that patience you mentioned, and wait until it happens LOL
Other than demonstrating some of that patience you mentioned, and wait until it happens LOL
If I was confident it was going to happen, I wouldn't mind waiting a bit. The problem is that they have given us no indication they are going to send the information to the correct email address. I even sent them the email from Pennytel confirming the change of email address. Anyway, fingers crossed this will be the last email I have to send.
f I was confident it was going to happen, I wouldn't mind waiting a bit. The problem is that they have given us no indication they are going to send the information to the correct email address. I even sent them the email from Pennytel confirming the change of email address. Anyway, fingers crossed this will be the last email I have to send.
We're all in the same boat here.
The main difference is that some of us have not had any result not even with one of their services, whereas you should be confident things will happen, because you have had accounts of yours already transferred.
MNF obviously can't transfer every account simultaneously, and therefore some simply have to wait longer than others.
You have been lucky that yours has been attended to, others have to wait longer, myself included.
"Lord, give me the courage to try and change the things I can, the serenity to not try and change the things that I can't, and the wisdom to know the difference"
Relax
I must admit I am extremely disappointed
I am sure you have a couple backup plans up your sleeve. :) No need to stress.
On my own note, my PT account transfered over as mentioned on the emails.
I had never used it previously (was a old PT broadband customer from pre-MNF days, and they gave me 2 VoIP accounts as part of that setup, which I never used). When they cancelled my broadband years ago, they left the VoIP plans for some reason. I actually forgot I had it, until the migration emails came through recently. I had no credit balance or DID with PT anyway, so I BPay'd $10 into my new account. Came through fine a day or so later.
Figured I would just set it up as yet another backup VSP.
CLI Overstamping: Thanks for the response guys. The DID I was referring to is from another VSP in another city, where I have no credit to make outgoing calls. I use it to simply receive calls. All my outgoing calls are placed using the PT-MNF account. It seems pointless to add credit into an account to be able to make only one call every six months to register for the CLI Overstamping by MNF. May have to explore alternate means.
On another note, the voicemail time stamps seem to be an issue. The PT-MNF DID is east coast based while I reside on the west coast. PT used to permit Timezone settings. Do MNF?
May have to explore alternate means.
I think it's a standard requirement of VSP's to have you demonstrate that the number you're trying to display as yours, is actually one you do have access to.
actually one you do have access to.
Fair enough but why would they need you to keep repeating it every 6 months?
I must admit I am extremely disappointed with MNF's excuse for customer service. As lmn pointed out, a small issue like this would have been sorted in seconds by another well-known VSP.
To be fair, Telecube are not migrating people off a legacy system that presumably hasn't been maintained for 3 years and probably some time before that. I wouldn't be surprised if MNF has little or no documentation on the Pennytel systems and have had to figure out who is who and what is what from reverse engineering a database.
MNF should however be informing you of what is happening (or not happening).
I think it's a standard requirement of VSP's to have you demonstrate that the number you're trying to display as yours, is actually one you do have access to.
I just did that for Siptalk and they required me to receive a phone call on the wanted CLI number (same as Pennytel did IIRC).
I think it's a standard requirement of VSP's to have you demonstrate that the number you're trying to display as yours, is actually one you do have access to.
The way some other VSPs do it is like this:
- you enter the number you want displayed into a field or box.
- when you press Enter, you get a message that you will receive a call on that number and that a 4-digit code will be read out to you.
- you enter the code in the box and press Confirm.
This way, there is no need for the customer to ring a 1300 number. Also, other VSPs require you to do this exercise just once, not every six months. MNF is the only VSP in Australia where you have to repeat the registration every 6 months. I think it is a bit of a nuisance and I know many of you will agree, although others think it is a non-issue.
Fair enough but why would they need you to keep repeating it every 6 months?
Because that is the way MNF do it. It's just one of their idiosyncrasies.
This way, there is no need for the customer to ring a 1300 number.
I find that piece a bit funny anyway.
'Appear to ring from the number you want to overstamp'.
So in theory, someone could have another VSP with the number being overstamped already, and use it to ring the 1300. It puts the whole thing at arms length for security.
Receiving the call on the number you want to overstamp is a better way to ensure it is actually your number.
To be fair, Telecube are not migrating people off a legacy system that presumably hasn't been maintained for 3 years and probably some time before that.
That's true. I was told a number of issues have popped up in the process that were not foreseen by the migration team.
MNF should however be informing you of what is happening (or not happening).
That is really all we are asking for. My stepson does not have a backup VSP and is afraid he will be left without a working service if he doesn't get the information soon. Apparently, his case is now with a team leader so we may get a resolution soon. Fingers crossed.
I just did that for Siptalk and they required me to receive a phone call on the wanted CLI number
I guess MNF don't believe thy should pay (for the call) for you to enable CLI.
Whatever their reasons, the procedure MNF adopt, is to have you ring from the wanted CLI.
All of this information is readily available prior to anyone signing up for a new account, or accepting the offer to transfer to MNF.
Receiving the call on the number you want to overstamp is a better way to ensure it is actually your number.
That obviously does make more sense, I must admit
Because that is the way MNF do it. It's just one of their idiosyncrasies.
And if they don't "fix" it, they'll have lost me as a customer. "Private Number" may aswell say "Indian Scammer" these days, so no one answers.
Porting isn't an option. Far too much risk, and zero benefit.
Edit: And WTF do we need to confirm the bloody number for each MNF "DID" separately? If I own the number the first time, shouldn't that prove I have access to it for every VoIP service on my MNF account?
And if they don't "fix" it, they'll have lost me as a customer.
They'll never know, they don't know who you are LOL
The way some other VSPs do it is like this:
- you enter the number you want displayed into a field or box.
- when you press Enter, you get a message that you will receive a call on that number and that a 4-digit code will be read out to you.
- you enter the code in the box and press Confirm.
This way, there is no need for the customer to ring a 1300 number. Also, other VSPs require you to do this exercise just once, not every six months. MNF is the only VSP in Australia where you have to repeat the registration every 6 months. I think it is a bit of a nuisance and I know many of you will agree, although others think it is a non-issue.
Hi There,
It seems there is some confusion around CLI overstamping i hope this post clears things up.
If you are attempting to do this via the portal you will be asked to make an outgoing call to your MNF number.
However if you send us an email requesting this to support@mynetfone.com.au we will be able to process this on the basis that you send us an attached invoice from the provider where the number you want to show as CLI. This must match your MyNetFone account name as well as list the DID you are wanting overstamped.
The reason we need to reconfirm this every 6 months is due to security measures MyNetFone has in place as we need to prove that this number does belong to the correct account holder.
Unfortunately at this time MyNetFone does not support CLI Overstamping for international numbers.
Thanks,
Corey
No.
That's unfortunate. My DID is no longer active with PT, and hasn't yet ported over to MNF despite receiving an email saying my service was transferred over.
Oh well, just signed up for a new service with Internode.
Hi Corey
Hoping you can assist with rectifying the issue with my DID?
It's ported over from Pennytel, but it doesn't work.
When I ring it it just disconnects.
My account number is 8889329833.
When I ring it it just disconnects.
Sounds familiar. /forum-replies.cfm?t=2545276
What hardware are you using?
Hi Corey,
Would you please support me, I have not receive any email of my 04 Pennytel accounts that regard Customer Detail and Service Confirmation.
Please see my whim for more detail.
Thank you.
Anyone come up with a solution on how to add the dialing code for local numbers?
Anyone come up with a solution on how to add the dialing code for local numbers?
This is usually done via a dial plan in one's device but not all devices have dial plans.
MNF should have a dropdown list of area codes to choose from. That would make it a lot easier for most people. Pennytel had comprehensive dial plans built in that even catered for being in an overseas destination.
Anyone come up with a solution on how to add the dialing code for local numbers?
I don't know if its changed but mnf used to do it automatically based on your address. Just dial out without an area code and see if the call connects . It does for me and I am not adding it.
Hi Corey
Hoping you can assist with rectifying the issue with my DID?
It's ported over from Pennytel, but it doesn't work.
When I ring it it just disconnects.
My account number is 8889329833.
Same with me. Can call out. But try to call in and just disconnects immediately. Have all the settings set up in VOIP phone as advised. Anyone know what could be missing? That other thread linked to provided no useful information unfortunately.
Logging a support call with MNF, perhaps?
Or decent migration communication from them...
What hardware are you using?
iPhone with the Groundwire App.
I have a USA and a UK DID with another provider, and when called both DIDs ring the Groundwire app. So the app is perfectly functioning.
But the DID ported from Pennytel to MNF doesn't even connect.
Or decent migration communication from them...
Well that's just not going to happen. Whinging here will change nothing
https://unite.pennytel.com.
When I click this link, I get: Your IP 183.171.162.xxx is not allowed to access this site. Anyone else?
When I click this link, I get: Your IP 183.171.162.xxx is not allowed to access this site. Anyone else?
Are you OS at the moment?
Your IP ... is not allowed to access this site. Anyone else?
Me too. Then again, the IP address I am connecting from is not in Australia.
(Don't tell MNF. For some reason they want to limit users to Australian residents. They claim that it is so that the account is connected to an Australian address [and mine is] for emergency services reasons, but surely an IP phone is not necessarily located at that address, including those accessed via mobile phones. Another MNF mystery. I saw that one person earlier in this thread was refused migration of his account because he was now in NZ....)
Are you OS at the moment?
Yes, good to know that is the only reason, though..
Looks like a Malaysian allocation.
Indeed. I tried with my VPN connected to a Melbourne server but that didn't work, either.
It seems a bit inconsistent that you can log into the MNF portal from anywhere in the world, just as you could login to the PT website, but the PennySim portal is IP-restricted for some reason. The reasoning behind it could be that you can use VoIP from just about anywhere in the world but PennySim can only be used in Australia. I don't know if you can roam with PennySim.
you send us an attached invoice from the provider where the number you want to show as CLI. This must match your MyNetFone account name as well as list the DID you are wanting overstamped.
Thanks for the alternative. However in my case the invoice from my VSP does not display the free DID provided. Also as this DID is used only as an incomer there is no credit on the account at the moment.
Is there another alternative?
However in my case the invoice from my VSP does not display the free DID provided.
Is there another alternative?
I'm the same. I don't even get invoices from my VSP, but when I logon I see you can view them � but they don't have the DID listed on them. There is a screen though, when I'm logged on, that shows the current balance and the DID. I'm wondering if a screenshot of that would be sufficient?
Unfortunately at this time MyNetFone does not support CLI Overstamping for international numbers.
Pennytel had this feature. I found it handy when travelling because you could show your local SIM number as caller ID. This gave people a number they could call you back on. One of a number of Pennytel features we will have to do without.
Well, this appears to be going swimmingly, eh? Still no answer on support phone, and no reply to emails. I'm thinking I should have gone to Telecube. Received an invoice from MNF though, so they seem to have got THAT sorted -_-
I am on the Freedom plan and thought that calls to mobile were included like on old Pennytel.
I see charges in my account for calls to mobile.
Or have I misread this?
Offer Includes ? Free calls between MyNetFone users
? 280 calls to over 80 destinations
? 8c/call to over 80 destinations
? 50 SMS
? Up to 4 registered lines. Additional lines provided at standard rates.
? Up to 2 concurrent calls
? All transferred DID�s. Additional DID�s provided at standard rates.
? Casual Meet-Me Conferencing and Casual MyText SMS
I did ask this earlier in the piece and was told it was virtually the same plan as was with PT before.
I am on the Freedom plan and thought that calls to mobile were included like on old Pennytel.
I see charges in my account for calls to mobile.
Or have I misread this?
Offer Includes ? Free calls between MyNetFone users
? 280 calls to over 80 destinations
? 8c/call to over 80 destinations
? 50 SMS
? Up to 4 registered lines. Additional lines provided at standard rates.
? Up to 2 concurrent calls
? All transferred DID�s. Additional DID�s provided at standard rates.
? Casual Meet-Me Conferencing and Casual MyText SMS
I don't think calls to Aussie mobiles were included in the Pennytel Freedom plan. Calls to some mobiles in other countries like Malaysia were and are still included.
just checked old PT statements. You're right.
How did I forget that?
Don't get old.
I apologise, I was wrong.
On another question I am wondering if there are any charges for using Visa?
I see this but not sure if it refers to all cards or just AMEX
http://i.imgur.com/BlW6IrN.png
thanks
On another question I am wondering if there are any charges for using Visa?
MNF doesn't charge for MasterCard or Visa. Have been topping up my MNF account for years with both MasterCard and Visa with no fees (unlike PT IIRC which used to charge 50c?)
Good news for us. Corey helped me with my stepson's case. In the end, I had to call support from Malaysia. After 20 minutes in the queue and a long chat with support, it is all sorted and he now has all the emails he needed to set up his devices and login to the two portals (VoIP and PennySim). It has been a bit of a battle but we got there in the end. Thanks Corey!
MNF doesn't charge for MasterCard or Visa. Have been topping up my MNF account for years with both MasterCard and Visa with no fees (unlike PT IIRC which used to charge 50c?)
Thanks Toto
I just got an email from MNF saying the in-dial to my old PT now MNF DID is working � I have verified it and it is working. Thank you MNF.
I have verified it and it is working.
Yes I can confirm my DID is now working too.
Yes I can confirm my DID is now working too.
Mine works too � but my old PT account and not my new MNF PT account. That is, my DID has not been migrated. Ten days ago I raised a support ticket about this, but I have received no reply and apparently will not. MNF support was excellent when MNF started up, but now ...
Ten days ago I raised a support ticket about this,
With Pennytel or MNF? From now on, email support@mynetfone.com.au . I spoke to support yesterday and was quite happy with the professional manner my problem was handled.
I didn't feel for one moment that they were trying to rush things. They made sure I didn't have any more questions before ending the call. I did have to wait 20 minutes in the queue, though, which is not ideal but probably not excessive under the circumstances.
Anyone who has SMS included in their plan, e.g. Freedom, and owns an Android phone, you should consider downloading this handy little app called SMS via MNF. I know many of you are already using it but not everyone may be aware of its existence. After downloading and installing the app, go to More > Settings and enter the following:
- Portal Login Username (888xxxxxxx)
- Portal Login Password
- SMS Subscription ID, which is a 6-digit figure displayed at the top of the SMS Service page. This page is reached by clicking on MyText SMS in the portal. You must have activated the SMS service in the portal by entering your Australian mobile number and entering the code sent to it.
Number format for sending SMS:
- to send to Oz numbers: 04xxxxxxxx
- to send to overseas numbers: full number without the +. For example, to send to Malaysia (country code 60) number 013xxxxxxx, enter 6013xxxxxxx
Enjoy!
you should consider downloading this handy little app called SMS via MNF.
I am still using PennytelSMS.
It works OK with my new MNF account.
... and allows me to choose between MNF, Exetel, Global, etc...
I actually have 2 different users set up � so I can send sms for business and private uses.
H.
I take back my statement re quality. After using the phone the last week there is still a huge delay.
Maybe this is just the way voip is. I was hoping that a new company may help but no success.
I am with Internode with my ISP.
Any tips would be appreciated.
In fact may do a separate post in the voip section on this one..
Maybe this is just the way voip is
Not so. For example, from Malaysia, I rang MNF support from my migrated account via Zoiper on my Samsung Galaxy Note 5 using mobile data and the call was absolutely fine with no discernible delay. It sounded no different than calling from a fixed phone back in Australia.
There must be something unique about your connection that is introducing this delay. Unfortunately, I have no idea of what it could be.
I must admit I am extremely disappointed with MNF's excuse
Assuming neither MNF or PT is not going to follow up nor do anything.
And assuming a PT user had requested for migration but has not received any new username/password, or the customer has not received any emails at all, I wonder what will happen to the credit in their old PT account when the existing PT servers shuts down.
Is it possible for us to know what the policy/rule is?
And assuming a PT user had requested for migration but has not received any new username/password, or the customer has not received any emails at all
I was in that position with my stepson's account which is now fully resolved. To anyone who hasn't yet received their emails, I suggest they ring Support on 1300 731 048 or email support@mynetfone.com.au. Calling them is probably the best option to resolve the issue quickly. Although being on hold for a while is a pain, once you get to talk to a rep, you will find they are actually quite professional and will resolve your issue to your satisfaction. At least, that was my experience.
My PennyTel connection died about an hour ago. No big deal, just plugged the new MNF settings into the trusty Gigaset C610IP and all is working again.
Good one, MNF! All I have to do now is check that the DID and $credit have migrated and I will be very happy.
My PennyTel connection died about an hour ago
So did mine.
Unfortunately the new MNF PT does not work. I expected this would happen so I raised a ticket a few days ago but there is no response yet. I understand they're busy but that doesn't help me. I can reconfigure to use someone else but had they either got it right or answered my ticket before cutting me off I wouldn't be here complaining.
I think I'd like to reverse my decision to stay... not sure how to now. Even then, I have no confidence I'll get my money back.
I think I'd like to reverse my decision to stay... not sure how to now. Even then, I have no confidence I'll get my money back.
Sorry to see that, -Phil- .
I've just done some checking ...
Outward calls to landlines are working @8c a pop, but NO CALLER ID.
The user portal shows my DID, but it is NOT WORKING.
No sign of any account balance in the portal.
Bugger, time to call 181. I will persist for a bit longer. :-(
My PennyTel connection died about an hour ago.
Mine too. My DID has turned up associated with one of my new MNF PT numbers. Neither my new MNF PT numbers nor my DID can receive calls as yet, but I can make calls.
My PennyTel connection died about an hour ago.
Thanks to your post, looked at my Yealink and saw my PT line as unregistered.
Entered the new MNF/PT credentials and the line is back up and registered.
Finding it quicker to dial my 8 digit password than 14 digit MNF number.
Should your phone ring and there is no-one there, it's probably me testing & having dialled the wrong number :P
I will persist for a bit longer
I'll give MNF the weekend to get it sorted. I think it is looking promising at long last.
I raised a ticket a few days ago but there is no response yet.
It is now 11 days since I raised a ticket and I have had no response.
Phone is up and running but the credit hasn't transferred yet.
My PennyTel connection died about an hour ago. No big deal, just plugged the new MNF settings
Pennytel died on me earlier today too, so I have got a second ATA set up for MNF and it has registered and appears to be working OK. What is not fine is that I am still unable to login to MNF using the details sent to me a week ago (also no followup email from MNF re. login availability) � thus unable to view my MNF portal despite advising MNF support a couple of days ago. No response from MNF (I am aware they must be in overdrive with this changeove) but if this no contact situation continues not sure how long I'll put up with MNF and will probably be switching VSP when my credit is used up . I have already set up for a Whirlpool Siptalk account that is as close to the old PT Free Access Untimed as any I have found (cheaper local/national calls and mobile rates plus some countries will be 11c untimed (O/S rates yet to be confirmed).
My PT numbers are registering again and calling my DID rings my PT untimed number, not my new MNF PT untimed number.
My PT also died .. so have switched to MNF and working OK.
I've just noticed that MNF to MNF calls don't seem to be recorded in the call activity of either account (unlike PT used to do) .. Is this the way it's supposed to work?
Also I just called daughter/son-in-law to test MNF to PSTN rates and asked if his PT had also died. He said he hadn't used it for outgoing calls for a few months as the landline phone had problems with a non-working '3' button. They we just using their mobiles until they got around to replacing it (or not).
However, he said that he had only received the one email from MNF about 6 weeks ago which specified a July 1st date and was wondering what was happenig with the transfer (and his account credit).
Is this the way it's supposed to work?
Yes. Internal calls are not recorded in the log.
My MNF account has been activated and I have been able to successfully make an outbound call and receive call via the DID. My PennyTel account is still active though, as I can still make outgoing calls using the old PT settings and my credit has not been transferred. My concern is that I am going to end up being charged twice per month for 2 x PT Freedom accounts. Of more concern is that I seem to be unable to disable auto-recharging or deleting the saved credit card on my PT account.
Can any reps clarify this situation?
but I can make calls.
Yes, MNF got that bit right! No incoming calls, but.
Still on hold to 181, after 40 mins, the recorded messages are getting monotonous and the music-on-hold is boring, boring, boring.
Neither my new MNF PT numbers nor my DID can receive calls as yet, but I can make calls.
An update. My new MNF PT numbers can now receive calls as well as make them. However, calling my DID results in ringing my old PT untimed number. Hopefully MNF will change this soon.
On hold to 181 for over 2 hours, got what would seem be an off-shore operator with an accent that I could not understand!
Not happy, Jan!
Hopefully MNF will change this soon.
Don't hold your breath, Imn. My guess is that it will be another week or two or three or more ... :-(
PS. It would have been nice if an NMF rep had posted an update here, but.
Was your experience similar similar to this?
Thanks, TB1. Actually the accent in that is far better than what I got from MNF.
Hopefully, MNF will get themselves sorted RSN.
I can hope? Perhaps MNF will actually fix things from their end and post clear instructions for user settings too, as well, also.
Hi There,
Credits will be transferred by the end of July. This is due to PT billing for the month of June needing to complete with relevant charges before we can transfer credits/charges to the new account.
Thanks,
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