Thanks Nathan. Would you be able to advise the process for this � do we Decline and then sit tight and wait until July?
Correct. If you've declined, then the services will be cancelled on the 1st of July. We will then begin issuing the final invoice for usage charges in June. Once that has been done, the support team will begin the process of contacting customers and refunding the balance.
Nathan � I presume the further instructions will include any SIP/programming changes to be made to an ATA box if PT customers agree to transit over to MNF.
We don't have records of what devices you have.
So for VoIP, we will be providing the new SIP usernames, passwords, and SIP domains. If you require further assistance, there are guides available on the MNF website, or you can call support for assistance.
've been able to select "Accept" on the two I want to keep, but when I click Decline on the two old services, nothing happens, they are stuck in Pending. The javascript error console says "Error: service.template_data is undefined".
I've raise this to the software team. I'm sorry for the inconvenience and confusion. We hope to have this fixed soon.
How can you explain a 750-1025% price jump when global networking costs have continued to fall in recent years?
It's not about the networking costs. To date, we have been making a loss on this plan. It cost us more to deliver an international call than what customers are paying for it.
Open the email.
Read it
Click on GO TO TRANSFER PORTAL NOW
Enter the account number beginning with 888 that matches the last four digits.
Click on Next.
Nothing happens. No error messages or status indicators at all.
Any suggestions?
S.
I reckon it would be best for MNF to just provide the 4 extensions as a default to each PT account that carried over.
I can see heaps of customer service time being taken up by people who thought they were agreeing to 4 lines and only getting 1.
... which they will not know until they actually get their new MNF account set up.
H.
Received email. Opens ok, page 1, Personal Details are correct, go to page 2 Account details, no account details or offers, except for the title the page is blank. Another observation I can open the link in Firefox and Chrome but not in Internet Explorer.
I have 1 Free Access, 1 Freedom and 2 Go Global mobile accounts.
Same problem here.
Login fine, personal details correct, but NO account details listed.
I have 2 voip plans (no DID) and 2 pennytel mobie plans on the one account.
I reckon it would be best for MNF to just provide the 4 extensions as a default to each PT account that carried over.
I agree. My neighbour didn't even notice the dropdown box until I told him about it. Now he has to contact support to see if he can get his account changed to 4 lines.
Got my first account without the associated DID to transfer over. Haven't received the email about the account where the DID is my account number, yet, nor have I received any emails about the 4 PennySIMs I have. Hope things come through ASAP.
I click on the "GO TO TRANSFER PORTAL NOW" in the email on my notebook and only get
"PennyTel >>>>>>> myNetFone" banner. nothing else at all.
Tried Chrome & Firefox
What do I do now ????
Transfer worked fine for me
Bug Hunting Update
Most of the issues that weren't picked up in pre-deployment testing should now be fixed. This includes:
- SIP lines reverting from x back to 1 on page refresh
- being unable to accept/decline offer; either stays pending or gives error msg: "Error: service.template_data is undefined"
- blank service/offer pages
- instances where some customer logins were not working, even though the details are (or should be) correct.
Anyone that experienced one of these should use the link in their email again and complete the offer.
We are still looking into:
- the service cancellation message after the T&C acceptance
To quote Starship Troopers:
Shoot a nuke down a bug hole, you got a lot of dead bugs.
Further Updates: whrl.pl/ReDcMa
Transfer worked fine for me
You haven't transferred as that's to come next month. Only agreed to transfer.
Has anyone received a Transfer link/email yet for an account in the DID (61xxxxxxxx) format? I have received the emails for my 888xxxxxxx accounts, but not for my 617xxxxxxxx account.
My 617xxxxxxxx account has the same registered email address as one of the 888xxxxxxx accounts � not sure if that's a factor.
Most of the issues that weren't picked up in pre-deployment testing should now be fixed
Hi Nathan.
I have two accounts using VOIP, Free Access Untimed and Free Access.
I understand the Untimed is being abolished, so what rate per minute will Free Access be charged at to the UK.
I am just trying to understand my hourly call cost me 8 cents on Free Access Untimed , what will an hourly call cost at the new rates?
Also i use the send an SMS very often, either using my application on my phone or the software within the Pennytel portal. Will this function of sending an SMS to the UK for 5 cents still stand or are you removing send a SMS facility altogether?
Thanks
Suburb, State and Post Code invalid in a dialog box.
Having the same problem with my details in Adelaide.
Called the 1300 number and there is a problem they are aware of.
They took my account number and said they will send a reply email within 48 hours.
Will this function of sending an SMS to the UK for 5 cents still stand or are you removing send a SMS facility altogether?
If you look at the offer, SMS is still very much a part of it. MNF has its own SMS-sending facility in the portal. Those using the "SMS via Pennytel" Android app at the moment will be able to use the "SMS via MNF" Android app. It has the same look and feel as the Pennytel app. I have both on my Samsung phone and they both work equally well.
Will our old invoices and transaction history still be available
So the new setup only allows registering on one device plus is registering required to make a phone call?
The fact that MNF does nor allow multiple registrations mainly affects incoming calls. Only the last device registered will receive the incoming call. You can make calls from multiple devices using the same credentials.
Dylan or Corey MNF �
A very quick query. Once a PT customer chooses/transfers to a new PT/MNF plan, can the customer change to another PT/MNF plan after the original PT service is shut down ? Basically, are we going to have to run with our selected PT/MNF plan or, if we wish to change in the future, do we have the choice of going to another PT/MNF plan or will only MNF plans be available ? ?
I've got $40 or so in my pennytel account from a data sim (I just want my cash). Do I fill in the transfer link or will leaving it get me a refund? (hopefully posting here is ok as a one off).
Has anyone not received the email to transfer to MNF? I still have 1 account that have not received the email.
Has anyone not received the email to transfer to MNF?
I haven't received the transfer email.
Well I just tried to transfer my accounts and failed.
Error msg:
"Can't accept the legal terms while there are still services pending decision."
I have two accounts. One for myself and the other for the lady friend.
One is Freedom Plan, The other is just the pay as you go one.
It's interesting to note that you can select up to 4 SIP registrations during the process.
If they can make the transfer work, this is looking good as being able to have up to 4 devices registered on each account concurrently would mean my current setup would continue to work without me having to noble & spasticate everything currently set up just to stay connected on one handset via MNP.
.-.-.
It's interesting to note that you can select up to 4 SIP registrations during the process.
Although they are providing up to 4 SIP registrations, the accounts (at least for Free access timed, and Free access untimed) are limited to 2 concurrent calls.
I've got $40 or so in my pennytel account from a data sim (I just want my cash). Do I fill in the transfer link or will leaving it get me a refund? (hopefully posting here is ok as a one off).
Hi Larry,
Please message me your account number so i can get someone from our contact center to get in touch with you.
Dylan or Corey MNF �
A very quick query. Once a PT customer chooses/transfers to a new PT/MNF plan, can the customer change to another PT/MNF plan after the original PT service is shut down ? Basically, are we going to have to run with our selected PT/MNF plan or, if we wish to change in the future, do we have the choice of going to another PT/MNF plan or will only MNF plans be available ? ?
Hi Moye,
Yes you will be able to change PT plans in future. Your selected plans will just be what is provisioned when the migration occurs. Moving forward the PT plans in place at the moment will be available to PT CM to move back and fourth.
These are one off transfer offers. The plans will be retired/grandfathered and will not be available after the migration. If you want to change your plan after the migration, you can only change it to one of the current plan offerings on the MyNetFone website.
Yes you will be able to change PT plans in future. Your selected plans will just be what is provisioned when the migration occurs. Moving forward the PT plans in place at the moment will be available to PT CM to move back and fourth.
These two statements appear to be in contradiction. i would hope the latter is true. I think it would be nice to be able to swap between PT Free Access Untimed and PT Freedom, for example, as one's needs changed.
I can't respond to any of the transfer emails as I get 'invalid authentication credential provided' I have no idea where to go from here. Naturally I want all my numbers and accounts transferred.
Also I cannot top up my Freedom account with my CC. I get 'Unable to charge card. [9302]Unable to charge bank card: XXXXXXX etc' response. So currently cannot make any calls. Hope some one from PT or MNF can respond.
Unable to charge bank card
Perhaps you could use BPAY. I expect the payment would arrive tomorrow.
Good idea. I just set up BPay and did that but it would still be good to have a working CC option as I want to make calls now.
I want to make calls now.
What about getting a backup provider, e.g Telecube which has good Whirlpool rates?
Hi Corey.
The service transfer email stated " Throughout July 2016 Usage charges and remaining balance transferred to new account" .
� Does this mean we will have to put funds into our new MNF PT accounts (which will be set up in the period 20-27 June) if we want to be able to use them before MNF transfers our remaining PT balances across to our new MNF PT accounts sometime in July?
- It seems to me if we wait for MNF to do the transfer, we might experience weeks of downtime. Is this correct?
Hi There,
There will be little to no downtime on services as we are allowing a grace period for the transition. However, we strongly recommend that you register your credit card for account payments to ensure no downtime occurs.
The date set for decommission of customers not opting in will be 1 July 2016
Thanks,
Corey
Thank you, Corey.
Addendum:
we strongly recommend that you register your credit card for account payments to ensure no downtime occurs.
I don't register my credit card with VSPs, so if there is downtime I'll use another VSP. I did make a BPAY payment to my PT account this morning on the assumption that the PT to MNF transfer will proceed smoothly and that there aren't ensuing service problems. Here's hoping ...
It's interesting to note that you can select up to 4 SIP registrations during the process.
If they can make the transfer work, this is looking good as being able to have up to 4 devices registered on each account concurrently would mean my current setup would continue to work without me having to noble & spasticate everything currently set up just to stay connected on one handset via MNP.
Hi There,
Can you message your account details?
I'll have a look into this for you today
How are the four sip lines distinguished when setting up the device registration, in my case a C470IP ?
I finally was able to click on the link and then enter my DID Phone and transfer!
Thanks to the technical fixes that were made!
No, you can get up to 4 SIP lines per 888 number free of charge.
Will we be able to do this after the migration? Or will I have to contact MNF now?
Is $20 deposit refundable?
I think this got eaten up in the take over and the new Pennytel that was formed is not liable. Correct me if I'm wrong.
I think DawsonL is talking about a PennySim plan, but on my Voip plan it most definitely says I have a $20 'plan' deposit and I'd be a bit annoyed if this got 'eaten up'
As far as I can see MNF doesn't require a "deposit" on their plans so I'm hoping the $20 will be credited to my account balance after transfer.
Has anyone who hasn't yet agreed to transfer to MNF yet had their account blocked? My Freedom account is blocked and has a balance of $10. I last used the account on Monday but now there's a recorded message saying it's blocked.
Yes, I have the same problem. I just tried to make a phone call and it said the account is blocked. The reason I haven't completed the transfer process because I couldn't ACCEPT my pennysim account, it stays PENDING when I tried to accept it. Can anyone from PT/MNF follow up on this? cheers
Will we still be able to get this after migration or do I have to contact MNF to fix this now?
Is it possible to get an answer to this question?
Does anyone know how the refund of our remaining balance is issued if we do not act and our PT account is closed for us? Cheque in the mail?
Hi Woodhead,
This will be refunded once the migration has been successfully completed.
Refund arrangements will be made at a later date to those customers that opted out.
Yes please MNF � can you let us know if you have sent all the emails. If you have then can you advise who we should contact if we haven't received a transfer email. Thanks
Hi Njwood,
All communications have been sent out for the opting in/out of services.
If anyone has not received this communication we urge you to call the PT customer care team on 1300 112 888.
Has anyone who hasn't yet agreed to transfer to MNF yet had their account blocked? My Freedom account is blocked and has a balance of $10. I last used the account on Monday but now there's a recorded message saying it's blocked.
Hi Nooby,
Please call our support team and they will be happy to help dial 1300 112 888.
Thanks,
Hi, just catching up on events. Am I correct in that MNP has now gone back on their statement that customers that transition to MNP can continue to switch between the grandfathered PT plans on the new MNP system?
If so I have a problem.
I advised my uncle that he could do this and to go ahead and agree to the changeover email leaving him stuck on the "Free Access" plan. :(
He really wanted to be on the "Freedom" plan, but he has now signed off on the agreement based on the earlier statement posted here by MNP staff. :(
Can this be solved at all?
The reason he had not done this earlier was because he was not happy with the call quality on the old PT system. However is hoping that MNP's service will be better.
If this can't be solved he said he is moving to Skype instead. :(
.-.-.
Can this be solved at all?
I suggest he ring 1300 112 888 to see if support can sort it out for him. If not, he could sign up to MNF's Neosaver as an alternative. Neosaver is very similar to Freedom but has fewer included calls and SMS (100 vs 280 and 20 vs 50).
I suggest he ring 1300 112 888 to see if support can sort it out for him. If not, he could sign up to MNF's Neosaver as an alternative. Neosaver is very similar to Freedom but has fewer included calls and SMS (100 vs 280 and 20 vs 50).
Couldn't find this plan on their website. But google found it on whirlpool.
Doesn't cover enough countries to suit his needs.
I'd say he'll revert to Skype @ $6 a month.
He also rang MNP but said they weren't interested in helping him in any way. :(
It's a shame MNP posted incorrect information here. I feel responsible now for advising him wrongly. :(
.-.-.
Is $20 deposit refundable?
Yes all credit in accounts will be refunded/transferred.
The only exception will be any Bonus credits earned/accrued.
Thanks
Couldn't find this plan on their website.
https://www.mynetfone.com.au
I have never come across this CM abbreviation before. What does it stand for? Control module, configuration manager, call manager, ...
Also Puzzled .
How can I whim these days?
CM
Customer migrations?
The two concurrent call restriction relates to outgoing calls
per line (SIP login). So 4 lines = up to 4 concurrent calls (or 8, depending on hardware), I presume.
After asking here and, a couple of days later, messaging a rep, I still haven't had an answer to the question of whether we'll be able to merge migrated PT accounts with existing MNF accounts so that all will be accessible in the same portal under one login and will be able to share the same credit pool. That would be very handy.
I would appreciate it if one of the reps could make some enquiries about this and give us an answer.
hi guys, my mum and i recently received the emails to migrate from pennytel to mynetfone.
theres a couple of questions, we're on the lowest plan where we just pay for calls we use from existed topped up credit eg 8c untimed local/national calls, is this plan continuing if we elect to migrate?
i only tend to use the voip when im overseas via wireless from the hotel and connecting to the sip gateway so rarely use it, and wouldnt want to pay an ongoing cost per month i'd rather just pay for calls i make.
lastly my mum has a pennytel linksys spa voip ata, do i need to reconfigure this with the mynetfone sip gateway address or will the pennytel sip gateway address continue to be contactable?
do i need to reconfigure this with the mynetfone sip gateway address
yes you will need to reconfigure and put in the MNF sip settings which they will email you
yes you will need to reconfigure and put in the MNF sip settings which they will email you
crikey she lives 2hrs from me, they could have just changed the cname or alias or host record for that matter and point it to the mynetfone gateway to keep it simple, or force the pennytel ata to download a new config from their configuration server to save having to manually reconfigure the ata when it calls home.
pretty easy stuff or did the techs not think of this??!
crikey she lives 2hrs from me, they could have just changed the cname or alias or host record for that matter and point it to the mynetfone gateway to keep it simple, or force the pennytel ata to download a new config from their configuration server to save having to manually reconfigure the ata when it calls home.
pretty easy stuff or did the techs not think of this??!
Yes please, my mother also lives 2 hours away and uses PennyTel for all outgoing calls. MNF why are you making us reconfigure our devices?
He really wanted to be on the "Freedom" plan, but he has now signed off on the agreement based on the earlier statement posted here by MNP staff. :(
In the absence of an authorative response, I would suggest that your Uncle change his plan to Freedom now and repeat the transfer process.
There seems to be liitle to risk other than wasting some of your Uncle's hard earned. If the offer does not recongnise the plan change, revert the Pennytel plan or contact MNF.
Hobson's choice
It is very much a take it or leave it choice. If you major use of the 8c untimed calls is to overseas destinations, I suppose you have two choices. Is your use level enough to justify PT Chit Chat $2.50/Month? /forum-replies.cfm?t=2522665&r=50519690#r50519690
If not, then you might have to consider other providers. (I did at first think of Telecube, especially their whirlpool offers, but I see that they are for domestic calls, too.) But if you are thinking of porting a DID at the same time, now is the time to do that research and make your decision.
Doing a transfer now, why didn't I notice this before.
Mobile � 10.5c/min
13/1300 � 25c/call
Int'l � From 1.9c/min
It's cheaper to call overseas than it is locally. lol
I quit.
Hi Uncle Sam,
Email received and working on getting this token out to you by the end of today.
Hi Corey.
Could you please send my email as well thanks. I phoned support last Friday and they said they would send the email but it hasn't turned up. I have sent you a whim. Thanks
If not, then you might have to consider other providers.
Who else does untimed international?
From the sound of it, I may just have to keep the DIDs with MNF for incoming calls only.
MNF always seem to find a way to flap things up.
MNF always seem to find a way to flap things up.
True. They are missing an opportunity here and driving custom to other companies.
Who else does untimed international?
There are a few that do it without requiring a monthly subscription. Some even do many more countries than the old Pennytel plan (check out ClicknCall for PAYG flat rate to dozens of countries).
If people are happy to pay a monthly subscription fee then MNF's own Neosaver plan includes a DID and a 100 free calls. The Pennytel ChitChat plan is rather unattractive for most people.
The Pennytel ChitChat plan is rather unattractive for most people.
For most maybe but for me it suits. A fixed price for what is generally about what we use. It comes about even on average with most other plans but as I said, a fixed price if we don't blow the limit.
driving custom to other companies
In many ways, I can sympathise with them. PT made decisions about pricing of plans based on PT's own policy. MNF kept them going, presumably out of inertia and fear of upsetting customers. Now, after running the PT plans for three years, they have a greater understanding of what they are, and they are making some tough decisions. I am sure that it wasn't an easy decision to upset some customers.
I can also understand your suggestion to just bump the price up. But maybe they felt that the risks were too great. Neither of us know the reasons, but that is one possibility.
The way I am looking at this is that we had a reprieve when PT went into administration. Our accounts could have been cancelled three years ago, and our balances lost, and all without an orderly chance to port DIDs away. Some of us have had an extra three years, some of us will be getting few more years maybe with the PT-style plans, but all of us are got more than what we would have got if MNF hadn't stepped in.
On the other hand, I agree that it would be a shame for MNF to lose PT customers over the handling of this, and I have expressed as much.
If I had three hands, I would comment that PT customers are probably not the best customers on the planet. It is pretty obvious we are only here because of price � it certainly isn't for line quality or customer service. I think we would all migrate if some other provider undercut our plans.
For most maybe but for me it suits
Yes, I didn't say everybody, but if you even spend $2.50 per month on calls once the free minutes run out then I expect that you are better off with MNF's Neosaver plan.
If I had three hands
I'd be in the queue for that too :)
The way I see it is that MNF have the opportunity here to fill a hole in their product line and gain some new customers. However, they are throwing that opportunity away (along with some existing customers).
MNF kept them going, presumably out of inertia and fear of upsetting customers.
That could be, but I just marvel that years later MNF are still unable to offer features that were routine for Pennytel customers, and now MNF's version of integration is to simply remove those features.
Yes, I didn't say everybody
Neither did I but having a look at Neosaver I'm still in front by about $2 after including my did cost with another provider.
Incidentally, my did was initially with PT then ported to MNF then finally to TC. I kept moving it as I suffered failures to ring in. This is paramount to most of us as calling out failures at least are obvious and calling in problems cannot be circumvented.
Anyway, TC has not been without its problems either recently but at least not of its own causes/failures afaik.
Incidentally, my did was initially with PT then ported to MNF then finally to TC. I kept moving it as I suffered failures to ring in.
Funnily enough I had that problem for years with an MNF DID but never had an issue with my Pennytel DID.
Funnily enough I had that problem
Damn, maybe it's my number! People kept telling me it had too many some-things-or-other. But others reckoned it had a lot of eights which was good.
Either way, TC has been good for a while. Time will tell.
Hi elfst0ne,
All customers on the PT free access plan will continue to not be charged for DID's currently on there account that are migrated. However any new DID's that are added will be charged at $5 per year.
Hopefully this clears up any misunderstandings.
Thanks,
Corey
Hi Corey,
Thanks for clearing this up. Onto migration process now.
Cheers,
--elf
Hi Corey
I've sent you a whim last Wed with my PT account number with the issue as follows :
I have VOIP and Pennysim + Pennydata in one account. I was able to ACCEPT the transfer for VOIP account , but it didn't work when I tried to accept the Pennysim+ Data. It says PENDING. So the migration process can't be completed. Please have a look at this.
cheers
Does anyone knows, after transfer Pennysim to Mynetfone, will 'New Pennysim' still be in Vodafone network?
Does anyone knows, after transfer Pennysim to Mynetfone, will 'New Pennysim' still be in Vodafone network?
Hi DawsonL,
This will remain on the Vodafone network.
Thanks,
Corey?
Can I migrate my current PT Freedom plan? I only have the option to transfer to PT Free Access Untimed and PT Chit Chat
Corey?
Can I migrate my current PT Freedom plan? I only have the option to transfer to PT Free Access Untimed and PT Chit Chat
Hi There,
You only have the option to transfer on to the new plans offered, however there should also be an option for you to go onto the new PT Freedom plan. Plan details are below:
� 280 CALLS to over 80 destinations
� 8c/call to over 80 destinations
� Free MyNetFone to MyNetFone calls
� All transferred DID�s FREE
� 50 Free SMS
� 4 SIP lines
� 2 concurrent calls
Standard Rates:
� Local/National 8c/call
� Mobile 7.8c/min
� 13/1300 25c/call
� 1800 FREE
� Web SMS 5c/SMS
� International From 1.9c/min
If you would like to migrate onto this plan please whim me your account details and i will get this fixed for you.
Finite State Machine writes...
Similarly, 1800 numbers are typically inaccessible from overseas but caller id from os is pretty unreliable in any case.
Trying to use callback from o'seas strikes me as highly unlikely to work in most cases.
A calling card style service (aka global access) would be more appropriate in that instance.
Trying to use callback from o'seas strikes me as highly unlikely to work in most cases.
YMMV. The worst problem is if it is intermittent due to the provider having multiple routes with only some being CLI capable. I agree, its not something I would want to rely on, but I was merely trying to find a justification for having a geo number for callback when the freecall number was sufficient within Australia. Maybe the freecall number was simply added later to overcome some access issues with the geo number.
A calling card style service (aka global access) would be more appropriate in that instance.
Unfortunately, AU VoIP providers provide limited overseas access numbers if they provide any calling card access at all. At the moment, it looks the overseas Pennytel access numbers and shared DID numbers will disappear as a result of "migration". Overseas providers often do better even with local access numbers, though MNF is a pleasing exception � apart from them undermining the functionality by requiring pre-registered numbers and caller id.
Web and SMS callback are probably the best we can hope for from AU VoIP providers. Sadly, MNF is dropping those as well for ex-Pennytel customers.
Would be very grateful for clarity about PT Free Access Untimed as per "Critical Information Summary" document:
"It is a prepaid service. You pay the monthly service charge in advance along with any additional usage charges from the previous month.
:
Monthly Charge $0"
If it's prepaid, and monthly charge of $0, what is the ".. monthly service charge in advance .." referring to?
If it's prepaid, and monthly charge of $0, what is the ".. monthly service charge in advance .." referring to?
Seems clear, you pay $0 in advance service charge (for this plan). It looks like a standard clause.
It looks like a standard clause.
Nothing in a contract is superflous or can be presumed, that's why I need clarity.
I need clarity
I can understand your feelings here, but I think that reviewing the purpose of a Critical Information Summary might help you understand why this looks a little strange.
it is not the contract per se, although it must be provided to you before you enter into a contract. It is a document to help you compare apples and oranges, e.g. Telstra plans and Optus plans. To help you make that comparison, they standardise the items. While there does not seem to be a general requirement to say either "You pay the monthly service charge in advance" or "You pay the monthly service charge in arrears," it looks like MNF have adopted that as one of their standard items. You can compare MNF plans quickly to see whether the monthly charge is in advance or not, and you can compare MNF plans quickly to see what the monthly charge is.
If the format and items are not standardised, we are back to the old days of confusing descriptions of plan details, and not being able to make a comparison.
If you are worried about the terms of the contract, ask for a copy of the contract to read.
If you are worried about the terms of the contract, ask for a copy of the contract to read.
Agreed, "Critical Information Summary" not a contract, per se, but it's a legally binding description of the service.
Within "Transfer Portal", it seems that I need to click "Accept" the plan before I can get to "Legal Stuff" � I presume, the contact that I want to read. If I click the "Accept" button, can I decline transfer after reading the contract?
Legal Stuff
From what I remember, that does not itself give you the contract, it gives you links to four documents being the standard MNF terms and conditions and Privacy policy and things like that.
If you don't tick the four boxes to agree to the contents, the election is not complete, so there is no risk to preliminarily selecting agree. If they were requiring you to irrevocably agree a contract without giving you the chance to see it, then you might have good reason to complain, so no, it is not the case that you need to agree before they show you the contract, and then you cannot withdraw that agreement.
If it concerns you this much, you could call MNF on Monday.
you could call MNF on Monday.
Twice, on phone, MNF refused to discuss specifics of transfer, saying that I need to call PennyTel. I emailed the latter, asking 3 specific questions but only one was answered.
Thanks for confirming option to opt out after "Accept".
G"day Guys and Gals
Not sure if someone asked before.
I got 42.19 $ on my PennyTel account ., ll i loose it if i transfer to MNF?
whom to ask for a refund?
Thanks heaps
Cheers
:-)
Ferenstein, if you are not finding the answers you want from MNF or PT, you aren't going to be satisfied by answers from random strangers on the internet here. I think you have to decide how much the details of this are important to you. Otherwise, this is an incredibly rare opportunity to get your balance returned to you in cash. But, you will never ever be able to get the plans that are being largely continued for us unchanged ever again.
Another thing for you to consider is that even if you think that MNF want to be evil and wring every last cent out of us, it is not an ongoing contract and they do not yet have your payment details, so the most you have to lose is your current balance. They can't get their hands on your first-born son.
G"day
A thread doesn't get this long unless there are a lot of people asking detailed questions. It is worth doing a search of the archive version on the word "balance" to find the answers to all the questions you seek.
Hints: whrl.pl/ReC9Ov
whrl.pl/ReDanV together with whrl.pl/ReDbwJ
note also whrl.pl/ReDx1m
but also look at other times it is discussed. Actually, read the thread.
Cheers :-)
Thank You very much Malleys
Got the answer now.
Have a fabulous long weekend
Cheers
:-)
"It is a prepaid service. You pay the monthly service charge in advance along with any additional usage charges from the previous month.
https://www.pennytel.com.au/
qv the info on monthly charge.
caveat :- this applies to Free Access.
qv the info on monthly charge.
Thanks.. Notice that this "PennyTel Personal VoIP � Free Access Plan" Critical Information Summary has no mention of prepay, in fact, it specifically states "Free Access Plan is a pay-as-you-use Personal VoIP plan, with no monthly fees.." which is different to prepaid aka. pay-before-you-use.
My issue is simple � if MNF's "PT Free Access Untimed" is a true prepaid service, then there should be nothing of (a) "prepay of monthly charge" and (b) ".. additional charges from the previous month ..". So, I'm concerned that "Minimum Monthly Charge" of $0 may not actually result in Total Monthly Charge of $0.
I was hoping this had already been clarified by MNF/PT's official response, on Whirlpool or elsewhere.
So, I'm concerned that "Minimum Monthly Charge" of $0 may not actually result in Total Monthly Charge of $0.
This can be the case if you lease a DID.
When the anniversary arrives for payment of the DID, this will be charged to the account.
in fact, it specifically states "Free Access Plan is a pay-as-you-use Personal VoIP plan, with no monthly fees.." which is different to prepaid aka. pay-before-you-use.
But Pennytel accounts were very definitely pay before you use: if there was no balance in your account � in other words, if you had not paid money into your account in advance (prepaid) � then you were not able to make any telephone calls.
This MNF PT Free Access Untimed Critical Information Summary has only been publicised in the last two or so weeks. I think you have come to the end of the information we can give you here. If you are not satisfied with the answers here, and you are not satisfied with the answers you have received from MNF or PT, then you have to make the decision: do you feel uncomfortable enough about a risk to you to continuing with MNF � the total sum of that risk being the total sum of the balance in your PT account � that you would prefer to abandon Free Access Untimed rates? If so, you have one last opportunity to decline to go with MNF and to get your balance back as cash.
-- Which is, by the way, more than the big fat nothing you would have got if MNF had not kept the PT service going. They did it for nothing, all that they might gain is some additional cheapskate customers (myself included) and it could be argued that your experience of the migration has gone some way towards throwing one customer away, but I don't think they did it with the plan to stiff us all three years down the track. From the point of view of their PR, it would be much better for us to have been stiffed in the name of Pennytel, than for Mynetfone to risk a bad name from the much-noisier-than-the-cash-they-pay Pennytel customers.
"Free Access Plan is a pay-as-you-use Personal VoIP plan, with no monthly fees.." which is different to prepaid aka. pay-before-you-use.
You pay no monthly ongoing service fees .
In the first instance you have an upfront charge to show good will to defray the cost of the calls you MAY make.
You then have to pay to cover the cost of calls made and so maintain the balance of your account as agreed/ required with/by the supplier.
If you make no calls there's nowt to pay for the next billing period.
The access to the plan is FREE
That is how the accounts I have with PT and MNF work.
No doubt someone will be eager to correct
Is the following indication of making past records inaccessible "legal"?
ie the "legal stuff" seen after "accepting" the T&C's for transfer to MyNetFone indicates:
Past Usage Records
We will NOT be transferring any historical usage or records from the current PennyTel Portal to the new systems. If you would like to keep this information � you must login and export invoice and usage history records before 1st July 2016. After this date, the PennyTel portal & past usage records will not be available.
Thoughts/comments anyone?
Compfused
Is the following indication of making past records inaccessible "legal"?
The same thought crossed my mind.
Is there a PT number we can call, so that we don't have to use call credit to call you?
02 8282 6203 or 777 from your PennySim.
Hope this answers your question.
More emails from PT with 'imaginary' account numbers which do not compute nor align with our records ? It's all becoming a big joke and pointless trying to contact them as it appears that 'Elvis has left the building...'
Hi Tradey,
Can i grab your account number via Whim please?
Hopefully i can source what is going on to prevent this happening again.
Thanks,
Corey
Hi Corey,
I am not sure if you have any contact with Pennytel support staff but after several phone calls to them plus three support requests online, I have yet to get a single email or confirmation regarding my request (I wish to change my new PT/MNF plan choice). The staff I speak to say no problem but no confirmation email ever arrives. Can you suggest any other channels we could use where we can raise a query/enquiry and hopefully get an answer. Sorry to bother you with this but the 20th June is rapidly approaching.
Hi There,
Some emails seem to not be getting to customers around this. Could you Whim me your account number and ill check what plan you are registered under and change this for you if need be.
Thanks,
Corey
Hi Corey/Dylan
This is the 3rd time I've asking the same question.Can any of you please assist ?
The account with PennySim+ PennyData didn't respond when I tried to ACCEPT it. It stays in PENDING status. Believe me I've tried it several times but to no avails.
What are we supposed to do? We can't finalise the migration process if one of them is still PENDING .Please advise
cheers
This is the 3rd time I've asking the same question.Can any of you please assist ?
The account with PennySim+ PennyData didn't respond when I tried to ACCEPT it. It stays in PENDING status. Believe me I've tried it several times but to no avails.
What are we supposed to do? We can't finalise the migration process if one of them is still PENDING .Please advise
cheers
Hi There,
Please send me your account number or email and i will get this fixed so you are able to opt in today.
If anybody else is having this issue please Whim me your details also and i will get the fixed for you today so you are able to opt in asap.
Thanks,
To Corey, Nathan and/or Dylan,
There have been some questions regarding the number of SIP lines offered to customers migrating to MyNetFone from PennyTel. The default transfer offer was only 1 SIP line but up to 4 SIP lines was offered in the transfer link.
For those who chose 1 SIP line and successfully completed the transfer application but would now prefer 4 SIP lines, my specific question is this:
Will MyNetFone allow the increase from 1 to 4 SIP lines in July AFTER the new MyNetFone account is already created and the new MyNetFone account activated? Would such an option be available to customers by say logging onto their MyNetFone portal and changing the configuration and/or settings to change from 1 SIP line to 4 SIP lines in the new MyNetFone account?
Alternatively, would MyNetFone consider making ALL PennyTel accounts migrated to MyNetFone standard with 4 SIP lines to avoid extra work in the transfer? This may be the better option.
Please advise? Your official confirmation will help many who made the mistake of using the default 1 SIP line instead of 4 SIP lines and save further questions on this.
Thank you
Hi Corey
I sent you a message with my Customer Number
Most of all I would like to know if MNF will honour Go Global Plan. Pennytel support team told me that you will but the system will not allow me to port telling me it's pending.
Hi Dylan/Nathan, I have two pennysims and a pennydata under a single account. I have been receiving emails for performing the transfer since 26 May including a reminder today. However, all my attempts to perform the transfer have failed.
I have tried to perform the transfer using the link you have provided in the emails. After I enter my account number at the transfer portal, it does not show my services or the options for me to choose. It straight goes to the "legal stuff" showing only my address details and on the next screen it says services pending without any details. When I choose the accept button in the following screen, I get an error message that there are pending services. I reported this problem a week ago by phone to the number shown on the emails when I was told there were issues with the transfer portal. I find that these problems have not been fixed yet as I get the same error message now. Please help.
Hi Corey,
I sent you a PM about our son's account. The link he received pertains to an inactive account. After spending a considerable time on hold, he managed to contact Pennytel and asked them to send him the correct link for his current Freedom account + PennySIM. So what did PT do? They re-sent the same link for his inactive account. Now, he's a busy man and cannot afford to spend long periods in a queue waiting for someone to take the call. Would you please help us with this? I have provided his contact and account details in the PM. Thanks!
To Corey, Nathan and/or Dylan,
For those who chose 1 SIP line and successfully completed the transfer application but would now prefer 4 SIP lines, my specific question is this:
Will MyNetFone allow the increase from 1 to 4 SIP lines in July AFTER the new MyNetFone account is already created and the new MyNetFone account activated? Would such an option be available to customers by say logging onto their MyNetFone portal and changing the configuration and/or settings to change from 1 SIP line to 4 SIP lines in the new MyNetFone account?
Please advise? Your official confirmation will help many who made the mistake of using the default 1 SIP line instead of 4 SIP lines and save further questions on this.
I Suggest opting in with the correct amount of sip lines required. If you are defaulted at 1 and unable to change this please contact our PT support team and they maybe able to change this for you.
Thank you
Hi There,
Thanks for your question which i believe many whirlpool users are wanting a official answer for.
It is best to opt in with the amount of lines required which will be available in the opt in portal. However we will be able to upgrade your service at standard MNF charges and rates post migration.
However we will be able to upgrade your service at standard MNF charges and rates post migration.
I doubt many people will be happy with that as it basically means forking out $10 for every extra line required. Why not just change it to 4 lines now for those people who write in saying they hadn't noticed the option to select four lines and would like it changed. Alternatively, post migration, allow people to add lines, free of charge, up to a maximum of 4.
I doubt many people will be happy with that
I would say "bad luck" . Those with PT accounts (me included) were lucky that all was not lost when PT folded. Transfer of line for line to mnf was probably expected when PT was merged but to be able to elect 3 bonus lines was a nice surprise . Then to see ppl whinge because they missed out seems to me as greed rather than need.
Then to see ppl whinge because they missed out seems to me as greed rather than need.
I agree, Rob, that we are lucky to be able to migrate to MNF when all could have been lost. Still, I think MNF could do a better job of facilitating the migration process, e.g. by replying to PMs, answering all questions comprehensively and sending the correct links when requested.
I noticed the option to select 4 lines but very nearly missed it. Our neighbour told me he didn't even notice it and is now wondering if he can still apply. The option of applying for 4 lines could have been made much clearer and it appears a number of people missed it. I don't think they are unreasonable in asking for their application to be amended. Call it whinging and greed if you like.
...Those with PT accounts (me included) were lucky that all was not lost when PT folded. Transfer of line for line to mnf was probably expected when PT was merged but to be able to elect 3 bonus lines was a nice surprise ...
My *impression* is that the original plan was probably 1 MNF "line" for 1 PT "line". However, 1 MNF line doesn't have the same functionality as 1 PT line in that it seems (from WP posts) that PT could be setup so that multiple devices could all register on the *one* endpoint and be made to ring on all devices. Whereas to do that with MNF, as I understand it, required multiple MNF endpoints because only the last one to register on an endpoint will ring with MNF
Hence the subsequent offer of multiple MNF endpoints to restore an equivalence of sorts. If that's indeed how it panned out then I think we can thank Dylan (and/or Nathan and/or Corey) for that change through listening to WP users' gripes.
Those with PT accounts (me included) were lucky that all was not lost when PT folded. ...
I'd say it was more a good deal for MNF and having made a successful offer it also served to block anyone else getting PT's substantial customer-list � moreso than luck for us a PT customers, Robnll.
There might also have been constraints on what MNF had to provide in making an offer for PT.
Then to see ppl whinge because they missed out seems to me as greed rather than need.
The little drop-down list offering 1 to 4 endpoints wasn't particularly obvious � as was discussed on WP at the time � possibly because it was a late add-on as per above theory on how it came about.
Transfer of line for line to mnf was probably expected when PT was merged but to be able to elect 3 bonus lines was a nice surprise .
Since the services are not identical the additional lines make up somewhat for the lack of multiple registrations, possibly this was MNFs intention in offering a selectable number of lines. It can also be thought of as a trade off for other harsher terms, so I would not exactly characterise it as a "bonus" for all. In hindsight, they should have just automatically given 4 lines for every Pennytel account.
Then to see ppl whinge because they missed out seems to me as greed rather than need.
I had the sense to be greedy upfront, because I read all the previous pages. Since it costs bugger all to provide the extra "lines", I'll be able to live with myself.
I don't think its "whinging", not that I noticed any verbiage I construed as such, to ask if you can change your mind once you become better informed. I also don't think we owe MNF any gratitude for taking over Pennytel, that was purely a commercial decision just as their behaviour now determines whether we will continue to use their service.
I might have more gratitude if we'd been given the option to migrate sooner on less generous terms rather than continuing to suffer Pennytel levels of service. I would have signed up to MNF years ago were it not for the sign up tax.
I think existing MNF customers have every right to complain at the favourable migration terms Pennytel customers are getting though. Not that MNF will be informing them. To those customers, I say, well at least I'll be contributing more to MNFs revenues than previously, though not as much as I might if had they left my tariff unchanged.
There have been some questions regarding the number of SIP lines offered to ....
I have asked this question 2 time and not had answer, gave up hope.
Just tried to migrate one account and got as far as.
http://i.imgur.com/ybTzJgd.jpg
Any hints on where to go from here?
Telecube? Try again/try a different browser/put in a support request with your details
I Suggest opting in with the correct amount of sip lines required. If you are defaulted at 1 and unable to change this please contact our PT support team and they maybe able to change this for you.
Now the facts are far clearer than when the initial migration page was made, yes I agree that EVERYONE should have chosen 4 SIP lines.
But that was not the case as the default was 1 SIP line and there was no clear information on the choices and no clear pricing information on the migration page. The design of the migration page should not even have given customers a choice and should have been standardised as 4 SIP lines and with a marketing note to customers about this feature.
However we will be able to upgrade your service at standard MNF charges and rates post migration.
This part seems in contradiction to the free offer of 4 SIP lines. Why should customers pay for that post-migration for something that is freely now? I certainly would not and nor would many others!
Again I suggest that MyNetFone make a global change to 4 SIP lines for all PennyTel migrations to MyNetFone. This will have the benefit of:
1. Better perception of good MyNetFone customer service
2. Probable increase of sales with more potential of multiple lines being used at the same time.
3. Saves either MyNetFone and/or PennyTel being bombarded with individual requests to change already submitted transfers from 1 SIP line option to 4 SIP line option.
The back office or tech support group should easily be able to do this with a global change of all PennyTel migration accounts from 1 SIP to 4 SIP lines. This is not hard at all. Please go and tell your staff there.
The alternative is many customers individually asking PennyTel and/or MyNetFone staff to manually changing their transfer to 4 SIP lines which may take even more time in back offices of MyNetFone.
I hope you see the logic of this simple solution and get to it soon with MyNetFone. Many are looking forward to a good resolution to this.
Otherwise, if you can offer a more simple solution to those who have ALREADY completed the transfer form, then please give clear instructions on how this can be done for free as per the actual offer of migration to MyNetFone?
One possible alternative is the offer to allow post-migration customers a FREE choice to change their SIP lines from 1 to 4 SIP lines. But this needs to be fully clarified now to all customers.
There I have given you and MyNetFone two possible solutions:
A. Global change to 4 SIP lines for all migrations
B. FREE choice to change to 4 SIP lines post-migration
I suggest MyNetFone do what is right towards customers and keeping customers.
Thanks
MNF seem to be making this process unnecessarily complicated. A summary of suggestions:
- Give everyone 4 lines by default and let us know when you've done it.
- When someone informs you of the wrong link sent and informs you of the correct current account number, send them the correct link. This sounds simple but seems like a major challenge for support.
- Answer all questions in this thread.
- Have the decency to reply to all private messages (aka whims). I sent two and haven't received a reply.
Hi There,
Unfortunately we will not be giving 4 lines by default this is an option to customers pre migration and please call our PT team if you would like to discuss this.
I am doing my best to reply to all messages as soon as possible and i need to go through different departments to get the correct answers for you all. So i do apologise if my responses are a bit delayed.
Thanks,
It wasn't clear to me that I needed more lines when I went through the acceptance on the registration page, so I foolishly accepted the default
Why do you NEED them now but didn't have a need a few days ago ?
Need is the key word rather than I WANT 4 of them because others got them. Maybe an extra 1 or even 2 would fill a need but everyone seems to need 4.-- probably to sit unused ( like TC )
Even with least cost routing there are only a limited number of vsp lines that can in practice be used effectively and these will be spread over several vsps. There are of course some who do have needs for many lines but they would be in the minority.
So i do apologise if my responses are a bit delayed.
You are doing really well and have my sympathy . I think MNF has been very generous in this migration.
Why do you NEED them now but didn't have a need a few days ago ?
Perhaps it's not need but the realisation that MNF is not as flexible as Pennytel, after the fact.
The concept of "lines" doesn't exist in PT.
has been very generous in this migration
... generous? ... very generous?
What are we getting extra?
NOTHING
What are we missing?
Quite a lot: web/SMS ANI, SMS address book, SMS detailed history ... etc
Generous? NO
Accommodating? Yes
The concept of "lines" doesn't exist in PT
It doesn't really exist in voip originally meaning a twisted copper pair. The voip equivalent is probably username but there is a heap of misuse of the term. One big plus for PT was it let you establish contact bindings with the same username but different hosts so allowing all hosts to ring with an incoming call. This can still be achieved by different means with mnf ( follow me ) and tc (ring group ) but not with the same username.
What are we getting extra?
A highly stable voip platform which PT could never claim . PT was cheap and had many good features but it was frequently dropping service , no incoming audio -had to call again , dids needing fixing etc. Support was so often needed that the support staff were well known to most and were forever fixing problems.
@MNF
There are customers that have no knowledge that anything is even happening.
They have received no emails whatsoever, not just the transfer link email.
They have nobody to let them know.
Will MNF be pressing ahead with the cut off date of 20/6 and subsequent shutdown on 30/6 knowing full well that some customers will have no clue what just happened?
Will they be able to transfer their accounts and get invoices? (After they figure out what has happened)
Will devices still register, and get a recorded message?
If devices still register, will calls to 777 support still work (or at least redirect to MNF support)?
----Side note, it would be good if 777 & 771 were activated on the MNF system
Hi Max,
Please Whim me your account details and ill get this done by COB Monday for you to opt in.
Thanks
Why am I being ignored on this wider issue?
You can't fix this with a few whims
I have called 777 support twice and still have not received any email whatsoever. I only know because a friend told me. Yes I can whim and get a link but that wont solve the wider issue. Not everyone uses whirlpool.
I suggest MNF keep the entire PT system active for at least another month while you evaluate how customers are handling the change over. And to identify those that somehow were never informed. MNF is already getting a bad name over this. How much worse do you think it will get when people have their services cut off and can't get tax invoices.
BTW. New logins sent 20th � 27th only allows 3 days for some people to reconfigure their devices. Not to mention their friends and family that may need help and we are expected to have to do this after work (as 27th is Monday � 30th Thursday)
PS The following was never answered before:
Will we be required to put credit on the new PT-MNF accounts while we wait for some random date "Throughout July" for balances to be transferred???
Perhaps it's not need but the realisation that MNF is not as flexible as Pennytel, after the fact.
The concept of "lines" doesn't exist in PT.
+1
As I see it, I now need a different extension for each landline, mobile. That wasn't clear to me at the time.
The impression that I had, was that we'd get what we had with PT.
It's looking like it would have been less trouble to close the account and go with Telecube.
I got an original email in April saying to wait and that in a few weeks I would get more information.
Since then I have heard nothing from Pennytel, but my VoIP service with them has been cut-off (luckily I have a mobile phone).
This may have been asked, but given I don't feel like reading through 42 pages of responses, does MNF have a plan similar to what I was on at Pennytel? I don't think I paid any monthly fee and got 8 cent calls to a host of countries (untimed). I got pretty cheap calls to mobiles and on 13 numbers.
While I hardly use the overseas calling part, I did use the cheap rates to call mobiles and 13 numbers (which are expensive from my mobile phone). I have an iiNet internet account, and they give me free national numbers, so I am not fussed about that.
Does MNF have anything similar, without a monthly fee? I like the pay as you go aspect of Pennytel.
If MNF doesn't have anything similar, can anyone suggest another VSP that I should consider?
I now need a different extension for each landline, mobile.
OK fair enough I understand your situation.
it would have been less trouble to close the account and go with Telecube.
Maybe but that would have been a bad alternative. TC is flush with features some you may use but there would be plenty you may never need. TC is some way away from being stable. They would be fine as a back up though.
MNF on the other hand is highly stable and has been for many years so keep them as your primary vsp for the present.
It's looking like it would have been less trouble to close the account and go with Telecube.
Telecube are fine and they are my primary VSP but as we both know with VoIP it is prudent to have a backup.
a plan similar to what I was on at Pennytel
For you I'd recommend Telecube's whirlpool offer from their thread
cheaper mobile and 13/1300 rates than pennytel
10c Aus standard landline numbers
I don't feel like reading through 42 pages of responses
I was oh so tempted to respond with "I don't feel like replying...."
You have a Free Access Untimed account. On migration to Mynetfone, this will change in that the overseas destinations are no longer 8 cents untimed.
I hardly use the overseas calling part
so that fact is not an issue for you, I suppose.
If you were only using it for cheap calls to mobiles and 13 numbers, you might be able to find a better deal with other VoIP providers � I haven't done detailed research myself but people say Telecube is good for rates to Australian mobiles.
MNF offer a similar plan for those migrating, called PT Free Access Untimed. 8c untimed to Australian landlines, International calls to all destinations timed and at MNF rates. For mobile rates, search the archive version of this thread for "Free access untimed" or "untimed"
I cannot explain why your PT service has stopped.
If you decide that you would prefer a different provider, and especially if you do not have a DID, you can do nothing, and any credit in your account will be refunded to you (so long as it is not bonus credit). You might feel safer, though, if you contact MNF and get access to the migration portal and indicate there that you reject the offer to migrate.
If you decide to migrate to MNF, then you will need to contact them about getting to the migration portal immediately: the time limit is 20 June. The various contact numbers appear many times in the last few pages of this thread.
I think it is important that you do read the thread. Your very issues have been the subject of discussion.
This may have been asked, but given I don't feel like reading through 42 pages of responses, does MNF have a plan similar to what I was on at Pennytel? I don't think I paid any monthly fee and got 8 cent calls to a host of countries (untimed). I got pretty cheap calls to mobiles and on 13 numbers.
I hardly use the overseas calling part
Yes they do. See /forum-replies.cfm?t=2522665&r=50519690#r50519690
Thanks, Corey, for replying to my whim and sending the correct link for my son to use. The only problem now is that he no longer has access to the email address displayed on the first page. The email address field is greyed out so he is unable to change it. Unless the email addy is changed, he won't receive the next email with the all important new settings. I have pm'ed you his new email address and other contact information.
Please help.
I copied and am pasting the post to which I haven't received any reply, here it is:
Hi Corey
I sent you a message with my Customer Number
Most of all I would like to know if MNF will honour Go Global Plan. Pennytel support team told me that you will but the system will not allow me to port telling me it's pending.
I can't understand why you don't reply to my question. Thanks in advance
Omkara
Hi Omkara,
I have replied numerous times.
And the answer is yes we will. This is available in your opt in portal.
Thanks
. The email address field is greyed out so he is unable to change it. Unless the email addy is changed, he won't receive the next email with the all important new settings. I have pm'ed you his new email address and other contact information."]
Please help.
Hi There,
No problem! However for this one i will need you to contact our PT support team for this one.
Thanks,
Corey
No problem! However for this one i will need you to contact our PT support team for this one.
OK, thanks, will do.
When can we expect call rates for PennySIM under the new replacement agreement with whomever the new carrier or reseller is please?
It has now been 3 weeks since this question was asked, yet we are still waiting for an answer. Now that the migration date is fast approaching, you would think this information would be available.
It has now been 3 weeks since this question was asked, yet we are still waiting for an answer. Now that the migration date is fast approaching, you would think this information would be available.
The rates quoted to me for the new Go Global plan are exactly the same as existing. Maybe a little better since PT used to charge 'special rates' for 13/1300/1800 which would munch into the included $10 credit. New rates are fixed 25c 13/1300 and free 1800
You have chosen to cancel all your PennyTel services effective 1st July 2016.
That sounds to me like a cancellation of all services. But your later question about transferring credit to MNF suggests that you want some services to continue. I would check with the transfer team by telephone that their records agree with your plans.
About the credit transfer:
Yes all credit in accounts will be refunded/transferred.
The only exception will be any Bonus credits earned/accrued.
I suggest MNF keep the entire PT system active for at least another month while you evaluate how customers are handling the change over. And to identify those that somehow were never informed.
The problem is that a number of people would have signed up with an email address they no longer have access to, such as an old work email address or a previous ISP's email address. These people would obviously not have received the transfer email.
Most people, apart from their email address, have other contact information in the My Profile section of the Pennytel portal such as home and mobile numbers as well as their residential address. After the 1st of July, rather than losing these customers forever, MNF could try and contact non-respondents by phone or snail mail and keep their accounts alive for a few weeks to give these users a chance to transfer their services to the MNF platform. Just an idea...
It has now been 3 weeks since this question was asked, yet we are still waiting for an answer. Now that the migration date is fast approaching, you would think this information would be available.
Oz,
here is a link that shows the Critical Information Summary on the bottom of the Free Access Untimed $0 plan that I migrated to, so this PDF will show all the relevant rates which pretty much look the same with the exception of a few things ie: international 1.9c vs previous 1.8c and no International etc.
https://register.mynetfone.c
Each plan that gets migrated I think will each have their own MNF CIS pdf to reflect this.
Anyhow, hope that helps!
ps:
Even although the migration page states the Status is completed it would have been good to get a confirmation email stating such, but going back looking at it, it is shown in green that the registration has been completed and that new login details will be issued in the week commencing the 20th June.
What does it take to get the damn email sent? We've created a support ticket, and I've PMed Corey, but still no bloody email... Cutoff date is coming along. WTF are we meant to do if we can't get the bloody email link?
I'm in the process of transferring my pennytel account to mnf and read this:
We monitor and evaluate all international calls for suspect traffic. Some international numbers may be restricted.
What exactly does this monitoring involve? I would like further clarification. What are others thoughts on how this monitoring might work?
Thanks
What are others thoughts on how this monitoring might work?
Only a guess, but I expect it involves monitoring call patterns & changes in patterns, particularly to high cost end points.
Thanks for the reply. This is what I assumed.
What exactly does this monitoring involve? I would like further clarification. What are others thoughts on how this monitoring might work?
Probably calls to numbers in countries where MNF would be charged a high figure per minute. So they would monitor the country and the number being called.
A variation on the theme
What is VoIP Fraud?
I suspect this is the result of one such event
Uganda carrier pursues PennyTel parent /archive/1399849
Just MNF protecting everyone.
damn: didn't see Onholds comment.
how this monitoring might work?
Well for one it protected me by preventing my MNF and PT accounts from racking up a huge bill for calls being made to premium destinations, as I have auto top up enabled. Both promptly disabled my account and messaged me about it with instructions to protect myself.
Unfortunately it wasn't the case with FreshTel. Credit in both my prepaid accounts were were wiped out, and no communication.
Thanks MNF & PT(MNF)!
As the PT to MNF migration 'train wreck' continues, I wonder how many customers MNF will lose ? If PT Whirlpool members are having headaches, what pain are the average users experiencing ?
We opted to jump ship due to the silly and useless migration portal as was this the sort of service we were signing up to ? No thanks.
That sounds to me like a cancellation of all services. But your later question about transferring credit to MNF suggests that you want some services to continue. I would check with the transfer team by telephone that their records agree with your plans.
About the credit transfer:
Hey thanks Malley, seems I missed your post last night.
I did go back to double check what it says after I logged and it shows that my 2 sims which I have already ported (funny why they even still show up) were still there and on each sim account it said Rejected.
But my PT Free Access Untimed $0 did show like a highlighted green colour across the top part which also said:
Plan Transfer (Account: 888xxxxx) Status Completed.
Along with:
The transfer registration for this account has already been completed. We will begin issuing your new login details in the week commencing the 20th June. Once you have this you will be able to login to the new account portal.
Also below that the Personal Voip $0 shows Accepted
so I am assuming now that portal has had some serious glitches and likely still does but also works, yet even be it in different stages which is completely odd, so its not surprise to find many PT account holders having doubts or complaints.
Though mind you I cannot see why MNF would not want to keep PT holders business as I could only imagine that one way or another they would get around to making sure everybody who wants to migrate will eventually, but then stranger things have or can happen!
We will begin issuing your new login details in the week commencing the 20th June. Once you have this you will be able to login to the new account portal.
One thing I noticed in the Transfer of Service was that we were not asked whether we were existing MNF customers. Does this mean we are now going to have two separate logins to the portal, one for our MNF accounts and one for our migrated PT accounts? Ideally, I would like all my accounts, be they native MNF accounts or migrated accounts, available on the same portal with just the one login. I really hope MNF will be able to make this possible for us.
I would like all my accounts, be they native MNF accounts or migrated accounts, available on the same portal with just the one login
After creation, the accounts can be merged. There will be further instructions provided towards the end of June.
I am feeling duped by Mynetfone with the transfer offer. MNF originally got my transfer offer wrong. This took a couple of weeks to correct. By the time I got the corrected offer I forgot the 4 line versus 1 line option and chose the wrong option. I called MNF/ Pennytel the following day only to be told no problems I will be able to change it in the portal myself. Now I discover that this will be an expensive mistake I have made. Here at Logan Village we are rolling out with nbn. I am thinking that I would be better off now with the nbn Optus offer that includes calls and forget MNF voip. The multiple line option is a feature I seldom use; Reserved for the few occasions when the unreliable Pennytel resold Vodafone mobile phone service fails. Around here that is usually inside someones home. I can borrow their adsl connection and with the help is csip simple make outgoing calls. An alternative will be to ditch pennysim. I have tried whimming Corey with no response. My custom is clearly unwanted. I apologise in advance for my little rant. I can see MNF has tried to do good things for us Pennytel customers. I have benefited more than most with MNF rescuing my adsl, Mobile service and 3 voip accounts from the failed Pennytel operation. I guess I shouldn't feel so pi***d off.
Now I discover that this will be an expensive mistake I have made.
It must be disappointing for MNF that so many people have a sour taste in their mouth over the transfer.
However, this is only an expensive mistake if you have a large balance in credit. There is nothing stopping you using up the balance you have and then swapping over � especially if NBN is only being rolled out and you are not yet able to connect to it.
If you don't use the multiple lines, there is no great loss to you if you have selected to have only one line.
The maximum amount any "mistake" might cost you is the amount of your balance.
Current balance $73.94. I will plan my exit strategy carefully to minimize my losses.
After my 3rd email and call still can't transfer. MNF have given up and said their engineers will do it for me I'm putting about 10% faith in that since 3 emails have failed.
Hi,
I am trying to delete my credit card and payment details on the Pennytel site before deleting my account.
I can not do either.
Who do I email, Pennytel Support or MyNetPhone ?
Ok, it's 21 Jun. Has anyone received their migrated account and setup detail yet?
From my most recent Pennytel email, received 16th June...
KEY DATES
You have until 24th June 2016 to decide what you will do with each of your services. Following that, we will close the Transfer Portal and begin to email new usernames and passwords to everyone that accepted the offer.
Date Event
24 June 2016 Service Transfer Portal closes.
24 June � 27 June 2016 New account, service, login and authentication details sent.
1 July 2016 Legacy PennyTel network and portal decommissioned. Non-transferred services cancelled.
Throughout July 2016 Usage charges and remaining balance transferred to new account
No
Nothing yet, but I won't get excited for a day or two.
C'mon folks, has not the "magic" date been moved to the 26th?
FWIW. My current (old) PT account is still working just fine. :-)
C'mon folks, has not the "magic" date been moved to the 26th?
24th last I heard.
My current (old) PT account is still working just fine. :-)
All PT accounts should work just fine until migrated or, if not migrated, until the 1st July, when the old network is switched off.
I have spoken to Pennytel and written to them and said I want all our accounts, DIDs, SIMS, plans, services etc to go to My Net Fone. I cant use the email link to the transfer portal they keep sending. It consistently brings up 'invalid authentication credentials provided' I have informed PT of this and I see many others here with the same problem. I have also previously posted here. But I have had no follow up from anyone. Really need some help with this.
I have also previously posted here. But I have had no follow up from anyone.
Have you sent Corey a PM?
I have a (forgotten) second free access account which I have just completed the transfer from the link sent via email :)
anyone else a pennybroadband customer as well as pennyvoip and have no idea whats supposed to be happening with our ADSL once the pennytel portal is closed down ?
Really need some help with this.
Does this whrl.pl/ReDFcp solve your problem?
If that does solve your problem, and MNF haven't realised themselves that this is the cause of the issue, I will start to line up with those who wonder just how well MNF will provide customer service...
Yes I sent a whim to Corey a few weeks back but no reply.
I can't get email in HTML.
whats supposed to be happening with our ADSL
ADSL info
whrl.pl/ReCiXL
Full info
whrl.pl/ReC8Da
Not sure if you need to accept via link as with voip. Best to whim Corey http://whirlpool.net.au/user/732922
Yes I sent a whim to Corey a few weeks back but no reply.
I can't get email in HTML.
Try again, he sent my link in a whim, so come back to WP to click it
They should be doing the migration in batches over a month+ to see how it goes. Not this one hit sh!t and see how it splatters.
Do they not see the panic they are creating???
And now (from whrl.pl/ReEmEB above) we have:
24th-27th to receive logins
24th-30th to reconfigure devices + all portal info like Caller ID (nothing gets transferred)
Hope you all have fun helping friends and family after working all day (3 DAYS IS NOT ENOUGH TIME. I'm sure many of you helped them setup years ago.
+I'm guessing we will have to put credit on the new accounts while we wait for that random day "Throughout July" for our balances to be transferred. COREY???
I'm starting to wonder if its worth all the effort. Or if MNF deserve our loyalty. Do they have a referral program like Telecube's 10% on signup + 4% ongoing (applies to accounts on the WP offers. I asked)
Does this whrl.pl/ReDFcp solve your problem?
If that does solve your problem, and MNF haven't realised themselves that this is the cause of the issue, I will start to line up with those who wonder just how well MNF will provide customer service...
Exactly. MNF's inability to correctly include a link in an email does make me wonder about their competence.
[Mode=Conspiracy Theory] Perhaps MNF really would like all these old PT customers to go away. [/Mode] :-)
Hope you all have fun helping friends and family after working all day (3 DAYS IS NOT ENOUGH TIME. I'm sure many of you helped them setup years ago.
I am quickly running out of time as we are going away on Tuesday and need to set up a couple of friends before we go. If we don't get the new details in the next few days, I am going to have to try and talk them through it over the phone. Wish me luck!
I am quickly running out of time as we are going away on Tuesday and need to set up a couple of friends before we go. If we don't get the new details in the next few days, I am going to have to try and talk them through it over the phone. Wish me luck!
Bite the bullet and set it/them up on another VSP so you know it will be working when you go.
S.
I previously requested deletion of my account. I'm still getting spam from PT regarding the migration.
How do I close my account for good?
spam from PT regarding the migration
Since the migration cut-off date is tomorrow, I would guess that you will not receive any more contact about the migration after tomorrow.
I would also guess that they can't distinguish your account from one where someone has simply not yet made the decision to migrate, which might explain the continued reminders.
Your account, and the account of everyone who has not chosen to migrate, will be closed for good on 1 July.
They should be doing the migration in batches over a month+ to see how it goes. Not this one hit sh!t and see how it splatters.
Totally agree. The way it's being done is more like how you'd do it if it was your home network, not if you were a company charging customers. Changes like this should be phased in, not given a solid cutoff time. And pushing on when so many people are having problems is also stupid.
3 DAYS IS NOT ENOUGH TIME
And during the week, when most people work and don't have time to sit down and fiddle with VoIP devices. Wonderful.
Edit: Does anyone know what's happening with June invoices? Will they arrive in the MNF portal in July?
I ended up transferring my Pennytel account to the Chit Chat plan. My transfer has gone into the black hole so like everyone else I am waiting for some sort of confirmation from MNF. My pennytel account balance is now zero. Is it going to be a problem topping it up through the pennytel portal, or should I wait until after the transfer?
Hi Corey,
While I was transferring my services, I received a message " " You have Chosen to cancel all your PennyTel services effective 1st July 2016. You can continue to use your services until that day, after which they will no longer be operational."
Does this mean that my number will be transferred to new provider (MNF) or my current services will be cancelled altogether?
I still have credit balance and would like to transfer to MNF.
Help please!!!
I have been informed by Kelly at Pennytel that they have transferred all by plans and services over to MNF. Which is a relief. But does any one know how to access it all and do tops ups etc? I can't see anything on the MNF portal. I already have a MNF account but everything looks the same there.
But does any one know how to access it all and do tops ups etc?
All this should be revealed in the next email we should all be getting in the next few days. It should have setup information for our various accounts and, hopefully, all other info we'll need for managing our accounts via the MNF portal. We have already been told that there will be a way of merging our migrated PT accounts with existing MNF accounts. Hopefully, the email will inform us how to achieve that.
All this should be revealed in the next email we should all be getting in the next few days.
Thanks ozimarco. Good to know. I'm sure they are flat chat doing everything. Can't be an easy job for them all.
I've tried to download my invoices from the Pennytel portal; the last 12 months are fine but all the ones older than that are 0 bytes when I download them.
I've submitted a query regarding this via the Pennytel portal � has anyone had any luck with this, or should I try something else?
should I try something else?
Could you please whim me your account details and ill do my best to get these links sent to you
Then again,
I will raise this issue with our team today and see if they are currently working on this issue.
The later information was
Please ensure that you have all invoices downloaded by the 1st of July. If there are invoices that you are unable to view/download please contact our PT support team ASAP and they will be able to manually send you these. (02 8282 6203 or 1300 112 888).
or 777
on the Pennytel network.
I'm just imagining the swear words flying around over the next week, both at PT and MNF, and from the users.
Your account, and the account of everyone who has not chosen to migrate, will be closed for good on 1 July.
And many that have chosen to migrate, the way things are going.
After numerous phone-calls / emails to Pennytel that I want to transfer my services but am unable to do so via the broken Transfer Portal provided, today I received the following SMS on two of my PennySIMS :
Hi, we've attempted to contact you regarding changes to your PennySim service. Please call 1300 232 888 before 30 June 2016 to keep this service active.
No missed calls just the above SMS received at 5:31PM WST � after close of business for Pennytel
One of the Sim accounts that received this SMS is marked as accepted in the Portal
If the Pennytel portal closes down on 1 July where will we be able to get the June statement from?
Also is everyone's May statement 0 bytes?
Also is everyone's May statement 0 bytes?
Can't say, none of the invoice download links work for me
is everyone's May statement 0 bytes?
Mine came through OK. Otherwise, everything over a year old is 0 bytes.
I cant use the email link to the transfer portal they keep sending. It consistently brings up 'invalid authentication credentials provided'
I got an error with my post code and suburb.
I fixed it by entering my home suburb not the city i live in & the post code & suburb was correct & went through.
I got an error with my post code and suburb.
I fixed it by entering my home suburb not the city i live in & the post code & suburb was correct & went through.
Hi There,
Best way to fix this is input exactly what your address show on the AusPost website.
Thanks,
Hi Whirlpool users,
Just on a side note MNF have decided to extend the opt in process to the 27th of June at 5pm.
this has also been updated on the PT website.
Thanks,
extend the opt in process to the 27th of June at 5pm
When is MNF going to start issuing the new MNF PT account setup details? It would be good to be able to do some forward planning.
When is MNF going to start issuing the new MNF PT account setup details? It would be good to be able to do some forward planning.
... especially as the Pennytel Website now says "soon be decommissioned" rather than advising of the 1 July cut off date. I am sure I am not alone in planning things around this date, and I might well have made some different choices if the date of the migration (and especially the period of time between when we migrate to MNF and when the PT balance is credited) differs.
Is the cut off date still 1 July? If not, what are MNF's current plans?
Just on a side note MNF have decided to extend the opt in process to the 27th of June at 5pm.
That's really not much help if they won't fix the portal or confirm to people that their services will be transferred
For the many that cannot use the provided portal, due to programming mistakes in the webpages, the cut-off date has been moved from COB Friday to COB Monday.
Since Pennytel service is closed throughout the weekend, this leaves one extra day, for everyone affected, to try and contact Pennytel by phone which will be nigh on impossible since they are now sending texts to PennySIM accounts, instructing the account holder to contact them by phone, if the service is to remain active.
I can see MNF are going to be real busy with the TIO, once they start cancelling services.
It would be good to be able to do some forward planning.
Especially for those of us who haven't previously dealt with MNF.
I know I'm going to need to look at:
- Payment setup.
- How using multiple devices works
- What needs to change with PT->PT calls (are MNF to MNF calls even free?)
And I get to do that for 2 different places where the equipment and needs are different. And I'll probably have 1 whole day to do it all.
especially as the Pennytel Website now says "soon be decommissioned"
Just went and looked at the PennyTel site to read what it says. I never go to the main site but always just logon to the portal: www.mypennytel.com.au, so I hadn't seen what was written on the main Pennytel site.
Note to MNF � why not put a notification in the portal, so that those people who haven't received any emails are at least informed of the pending decommission when they actually logon!
That's good to know.... Now we've got a few extra days to convince Pennytel to send us the damn login
Have you received your s yet?
I have another e mail for someone with an account ending xxxxx2936.
Any one claim
Whim your e mail and I will forward.
Good luck
Whim your e mail and I will forward.
There is a finite number of possibilities what the account number could be. I'm up for some weekend mischief, but my account is too new to send you a whim. Maybe if you can whim me, then I can reply to your whim? I am unsure of the system here.
To be perfectly clear I know it is not my account.
As I have seen so many people stressed out, I felt it would be wrong not to share the info.
That's a nice thought, but do you not think it would be also wrong if you succeeded in abusing the goodwill of the MNF group, by attempting to apply this procedure to an account you do not have?
Any chance its an Untimed Free Access account and still able to login?
If so would you like to donate it to me?
but I think it's great of the new company to honor most of the old supercheap PT plans as best they could
+1
abusing the goodwill of the MNF group
LOL good will. They paid the administrators to buy a customer list along with functioning system. They didn't do it to help us out!
I had 2nd account I created for mum that was not yet in use at the time when the Untimed Free access got grandfathered and I had forgoten to change it so I missed out. Out of my good will she has been using my untimed account and I would like it back. Would it be so wrong if someone gave me theirs if they are not going to transfer?
MNF are in no way being charitable by keeping the untimed plan. They have had 2.5+yrs to see that it is profitable and they dont want to loose those customers.
Anyone had problem in using link provided to transfer to MNF? When i entered my account number which is my DID i get error message "Invalid authentication credentials provided"
Out of my good will she has been using my untimed account and I would like it back.
Goodwill for Mum has apparently been exchanged for an mnf account.
Spoke to customer service they ported me through the backend.
Goodwill for Mum has apparently been exchanged for an mnf account.
What are you trying to say?
My good will won't stop just because MNF makes things difficult.
Would it be so wrong if someone gave me theirs if they are not going to transfer?
Yes, because it isn't an existing account of yours ;)
I had 2nd account I created for mum that was not yet in use at the time when the Untimed Free access got grandfathered and I had forgoten to change it
Therefore you didn't have one
They have had 2.5+yrs to see that it is profitable and they dont want to loose those customers.
But you're not one of those customers. You're trying to scam the account now.
Hey, gotta admire your nerve though and if you manage to rip 'em off � why not I guess LOL!
They have had 2.5+yrs to see that it is profitable
If it was profitable they would have offered it to new customers, and allowed existing customers to convert their accounts to that plan. Not even Pennytel did that, as you well know. As it is, it is so unprofitable that they are removing completely the 8 cents untimed to foreign countries. The only thing that has kept it going is
they dont want to loose those customers
Open up your email as html then try opening the link
Has anyone received a confirmation email for PennySIM transfer?
Where else can I get 1GB of mobile Data for $10 / month in Australia?
Amaysim ($9.90), but that would be plus calls :(
Just received 7 emails pertaining to my services coming from pt to mnf. Havn't tried logging in yet
I got two email, one for portal login, the other with SIP account info.
But on logging into the portal, it's currently showing a $0 balance, so I guess processing is still happening to move the balance.
UPDATE: added the SIP credentials to Asterisk, but the registration is being rejected by MNF (using the advised host of sip70.mynetfone.com.au)
Also in the device email is says "Voice Codec: G.729, 40ms packet size", so wonder if they are limiting pennytel users to a single codec?
If things don't go smoothly, there's always the new Siptalk Whirlpool offer.
Received my new mnf login details this morning. Logged in and noticed my $7.83 pennytel credit hasn't been carried over yet. When will this occur?
The PennyTel / MNF 'train wreck' continues here. We ported our PT DID away to Telecube. Finally got through on the PT transfer portal. DECLINED the service and what happens ? MNF send me an email for a new MNF login contrary to the terms and conditions of the privacy clause where my details were transferred WITHOUT my consent.
Anyone else ?
I had like around $100 or so credit on my pennytel account.
How to get this transfered?
I got two email, one for portal login, the other with SIP account info.
But on logging into the portal, it's currently showing a $0 balance, so I guess processing is still happening to move the balance.
Same here but the sip registration is now working as is the Pennytel registration, calls to my DID still go through the Pennytel registration, so I presume the process, like the account balance, is still in progress.
BTW � I have another account I have not received emails for.
Where else can I get 1GB of mobile Data for $10 / month in Australia?
+1 AmaySim you can also do 10GB 365 days for $100 (I have family that use this)
If you ONLY want mobile data (i.e. no calls or SMS) then Telstra does 5GB for 365 days for $50 (i.e. $10/GB) and a bit more flexible as you can use >1GB in one month and less the next.
I'm hoping someone can answer this. Currently I have my pennytel account setup at home on my fritzbox 7490. Works great. I also have it setup on a voip client on my android phone which I only ever use to make outbound calls and only like 3 or 4 times a year when I'm overseas. This also works great, no problems, despite my pennytel account already active and registered on my fritzbox at home.
I don't need or want incoming calls to my android phone. Only the ability to make calls without having to worry about switching off my fritzbox.
Will this still work as above on MNF?
Have got emails and logged onto MyNetFone portal.
I'm on Crazytalk plan which is billed monthly on the first of the month.
I'm very sceptical that my service will actually be working on 1st July. There is no money in the account and the next billing date is showing as 2/8/2016.
I'm not quite sure which system is going to try to do my 1/7/2016 payment!
NOTE for anyone on a monthly plan, they have not copied across your payment details so you do need to go in and add your credit card.
I also tried to set up the caller ID overstamping. You need to phone a 1300 number (from the phone you want to use as the overstamp ID) to confirm and enter your code. I did as directed but got a "fail" message. I'll try that again after the swapover.
ANOTHER NOTE � caller ID overstamping EXPIRES, so I guess you have to redo it regularly
you do need to go in and add your credit card
Well I won't be doing this until my balance is transferred and everything is working as it should.
Basically, your PT use for June has to be deducted, and the account balance confirmed and finalised with PT before transfer to MNF.
Hi Malleys, thanks for sounding off to this concern mate.
Cheers~!
caller ID overstamping EXPIRES, so I guess you have to redo it regularly
For clarity, it doesn't expire if your DID is the CLID.
Will this still work as above on MNF?
Yes, you can set which lines (SIP logins) will ring.
BTW, I have received no emails about my account having been transferred (yes I accepted). Checked my existing MNF account to see if they might perhaps have merged it, but they haven't.
I have received no emails about my account having been transferred (yes I accepted).
I haven't either, but the schedule explained by Corey was that
This will happen between 5pm [yesterday] and 5pm on 30th June
Just out of interest, what e-mail address are these being sent from, so I can check for over-aggressive junk mail filters?
Received my emails at ~11:30, registrations attempts are still failing.
I haven't either
Same. 0 out of 3 so far. Only 1 of them had original issues with the emails, so I'm not too worried yet.
One of my accounts didn't get an email this morning I agreed to migrate this particular account ages ago.
Anyone else getting Registration Failed errors? I am using a C470IP and received an email saying my new SIP accounts were set up along with the SIP username and passwords this morning.
Anyone else getting Registration Failed errors
Read today's posts in this thread.
/forum-replies.cfm?t=2522665&p=50#r994
Lots of people.
No email yet. I was one of the first to transfer within hours of it being posted on Whirlpool.
I even have a screenshot of the transfer being completed.
I guess the reviews are true. I should have just cancelled and gone with a refund instead.
http://www.productreview.com.au/p/mynetfone.html
I think I'll just let the $120 in the account slide... (Used for business calls to high cost locations such as New Caledonia/Vanuatu)
No email yet. I was one of the first to transfer within hours of it being posted on Whirlpool.
I even have a screenshot of the transfer being completed.
I think they are just backlogged. I received new details for 3 accounts, but am still waiting for 1 account. Ironically, I had an account that didn't receive the email and I had to whim the reps for a link to migrate very close to the deadline. That account received the details lunch time today.
I just heard back from Pennytel about the zero size invoice downloads:
"Proposed Solution:
Kindly be advised that Invoices with 0kbs do not have any charges as the
services were not used at all.
If we do not hear from you, we will proceed on the basis that you are satisfied
with the proposed solution. If, however, your case is not resolved to your full
satisfaction, please contact us within 24 hours of this email explaining why
you are not happy with the proposed solution."
Unfortunately the Invoice summary page in the Pennytel portal shows non-zero amounts next to the links to the zero sized downloads.
I'm waiting to hear more from them.
I should have just cancelled and gone with a refund instead.
You say that just because you haven't received an email yet?
I have been with MNF for VoIP for ages, works well.
Has anyone received emails relating to accounts other than VOIP, such as PennySIMs or PennyBroadband?
Yes broadband related received today.
I did this before posting above. I have no DID listed. I expect MNF will sort this out in due course.
I did also no DID listed for all 3 numbers that I had under Pennytel free access untimed with free DIDs.
However the account login details has the same number as before....
I got my 3 emails. The first one with the PDF document opens with 2 blank pages. Anyone else have a problem with the PDF?
No email yet. I was one of the first to transfer within hours of it being posted on Whirlpool.
Maybe you weren't quite as first as you thought you was. ;)
I even have a screenshot of the transfer being completed.
Nothing to worry about then. There's plenty who have no confirmation at all from MNF.
Has anyone received emails relating to accounts other than VOIP, such as PennySIMs or PennyBroadband?
I received emails regarding to my PT Freedom and Free Access Untimed voip accounts as well as the Broadband service account but no email for Pennysim. MNF only setups 1 line for my Free Access Untimed voip account but I remembered I selected '4 Lines' when doing the service transfer.
I note that the in the MNF Account Pages, under Voice/Plan there are links to Critical Information Statements.
In my case, I have been able to download CIS for both Pennytel Timed and Pennytel Untimed services...... great!
MNF usually provide the means to change plans.
Currently there is a menu showing typical MNF plans being available � but no "other" PT plans.
I wonder whether MNF will provide the ability to change to "other" PT plans in the future?
H.
I wonder whether MNF will provide the ability to change to "other" PT plans in the future?
It has been stated by reps (below) that they will not. You can only change to current MNF plans.
These are one off transfer offers. The plans will be retired/grandfathered and will not be available after the migration. If you want to change your plan after the migration, you can only change it to one of the current plan offerings on the MyNetFone website.
MNF only setups 1 line for my Free Access Untimed voip account but I remembered I selected '4 Lines' when doing the service transfer.
I got 5 lines sent 1 per email (+the initial customer details account portal login)
CsipSimple is saying Error while registering � Not found (only tried 1 line)
Kindly be advised that Invoices with 0kbs do not have any charges as the
services were not used at all.
I can confirm that this is not correct. All that this shows is that PT do not understand what the issue is.
I got 5 lines sent 1 per email (+the initial customer details account portal login)
CsipSimple is saying Error while registering � Not found (only tried 1 line)
I got 4 lines, an email for each, can't register on a Gigaset C610-IP (only tried 2 of the 4 lines). Perhaps we need to wait a day or two or more?
Well I received my info have tried without success.
I am sure I am entering the sip details correctly.
I get engaged signal.
I checked acc and the money had not been transferred as yet from Pennytel so I thought maybe it needs some money so I did a $20 topup from the portal.
Still same issue.
Maybe we need a day or 2 for all this to complete.
I switched back to Pennytel settings and all works how it should so fingers crossed for tomorrow.
PS I am just using the Voip service, nothing else.
Got the email early this morning. Just logged in, added credit, then switched my phone service to MNF.
I can call out successfully, and the number even shows one of my DIDs (I have two). However incoming DID doesn't work. I assume the DID number is still associated with my PT account. How long does it take to switch over? Does it happen automatically, or do I need to do something?
What is Not Found? (404)
Is it the voip line or the sip server that is not found?
I'm assuming its the sip server telling me that it cant find the voip number.
I haven't received an email either � they might be doing them in batches.
I received the "Service Confirmation" and "Customer Detail" emails this morning just before 8am. Earlier this evening I setup the details in my FritzBox 7390.
I am unable to establish a VoIP connection at all, I spent ages playing with the settings but no go. I know MyNetFone works on my router as I have a prior MyNetFone account that registers without issue. So there must be an issue on MyNetFone's end.
I receive the error;
Registration of Internet telephone number <mynefone_number> failed. Remote site reports reason for error 404
Also I note that I had ~$20 in credit with Pennytel but when I log into the MyNetFone account portal there is no credit!
I have logged a support request via their website. Hopefully they resolve the issue and the credit is transferred.
Also I note that I had ~$20 in credit with Pennytel but when I log into the MyNetFone account portal there is no credit!
Yea same here....I had about $15
Also I note that I had ~$20 in credit with Pennytel but when I log into the MyNetFone account portal there is no credit!
New accounts are being created before the credit is being transferred.
Last email I had from them (I haven't received any new service details yet) said...
Date Event
24 June 2016 Service Transfer Portal closes.
24 June � 27 June 2016 New account, service, login and authentication details sent.
1 July 2016 Legacy PennyTel network and portal decommissioned. Non-transferred services cancelled.
Throughout July 2016 Usage charges and remaining balance transferred to new account
Obviously since they subsequently extended the portal to 27 June, some of those are not entirely correct.
I receive the error;
Registration of Internet telephone number <mynefone_number> failed. Remote site reports reason for error 404
I've been getting the 404 error all day.
Anyone have a solution?
Thank you for your patient answer Toto.
I have given up providing answers for people who can't be bothered to read the last three pages � not even one day's content � of the thread.
Curious..
Has anyone been successful setting up their new account at MNF?
Or are just some of us having issues?
Web portal working fur me. SMS working. Giving the VOIP a few days before trying.
I already have a MyNetFone account. Is there any possible of merging the accounts (or more particularly, the credit in the accounts)?
Is there any possible of merging the accounts (or more particularly, the credit in the accounts)?
After creation, the accounts can be merged. There will be further instructions provided towards the end of June.
I got the same "Not Found? (404)".
Is the "MyNetFone VoIP Number" start with 09xxxxxxxxxx is the sip username?
if so, I guess MyNetFone server is not ready to register. My details should be ok.
I just logged into MNF and set up my "Overstamped Caller ID".
Does any one know why it has an expiry date (28-12-2016)?
Do I need really need to re-register every 6 months, because that would be a pain.
None of my other vsp need to have it reregistered and Pennytel didn't
Thanks Kym
Do I need really need to re-register every 6 months, because that would be a pain.
In the past, I complained about this ad nauseam. I gave up in the end, realising that MNF just do things their way without taking on board feedback from customers. No other VSP has this requirement and, in my 10 years of using VoIP, I haven't heard any horror stories relating to overstamping.
I already have a MyNetFone account. Is there any possible of merging the accounts (or more particularly, the credit in the accounts)?
We were told by Corey that we would be able to merge our existing accounts with the new migrated account. Yet, no information to that effect has so far been forthcoming. We now have two separate MNF logins with their own credit amounts, etc. Definitely not ideal! Couldn't they have identified existing customers and just added the new extensions to their existing portal? Would have made things a lot easier.
I guess MyNetFone server is not ready to register.
Looks that way, doesn't it? I tried to register the migrated Freedom account many times today but always got the 404 error. We'll try again tomorrow.
I also noticed that, in the portal, when I click on one of my PT Freedom extensions, it doesn't list the number of bundled calls and SMS remaining as it does in my Neosaver account. Please fix!
I noticed Corey@MNF gave no update on WP yesterday, yet he was last online 14hrs ago (4pm)
I guess he came, had a look and thought OMG, FFS, I'm not dealing with that mess.
The poor guy is probably dreaming of crazy issues at work right now.
Did anyone whim him yesterday? Any response?
Re register every 6 mouths for CLI!! Crazy.
Has anyone received a replacement for their Free Access � Timed account?
I've received details for my Untimed accounts, but not for my Timed account.
Has anyone received a replacement for their Free Access � Timed account?
Yes. My replacements for Free Access Timed and Untimed both came yesterday shortly before 9am.
Has anyone received a replacement for their Free Access � Timed account?
I had 2 linked PT Timed numbers of which both showed up in the transfer portal link. I accepted both and chose 4 lines for both. I only have details for one of them and it has 5 lines instead of 4.
I had to request the link as no email had come to the address. So the transfer request was not done until 20th June. I got the emails yesterday at 9:03am but nothing has come for 2 other separate accounts that were transfer requested about 7th June (aswell as the linked one mentioned above).
So don't expect any logical order to things.
Did anyone get other than sip70.mynetfone.com.au?
I tried changing to sip10.mynetfone.com.au but no go.
Also CsipSimple showed mobilesip.mynetfone.com.au when I changed the wizard from MNF to basic
Also I note that I had ~$20 in credit with Pennytel but when I log into the MyNetFone account portal there is no credit!
I have logged a support request via their website. Hopefully they resolve the issue and the credit is transferred.
Hi There,
Credits will not be transferred until billing has been finalised on PT accounts. This is so deductions ETC can be made prior to transferring credit.
I already have a MyNetFone account. Is there any possible of merging the accounts (or more particularly, the credit in the accounts)?
Hi There,
These are able to be merged however we wont be doing this until the migration is complete. We will be making this possible in August.
Thanks,
Credits will not be transferred until billing has been finalised on PT accounts. This is so deductions ETC can be made prior to transferring credit.
Thanks. It would have been prudent if this was conveyed in the email that was sent to inform us the account had been created.
Any idea on why the new VoIP accounts aren't registering?
Cheers,
vergs
Hi There,
Good to see you Corey. I'm guessing you had a very busy day yesterday.
As you have surely seen by now most comments yesterday were about getting 404/Not Found as is still the case right now.
When should we expect registrations to work? Is this effecting everyone or do we need to contact support individually?
Hi Corey, could you please let everyone here know when all emails have been sent out so that we can chase up any accounts that have been missed? I've got 2 accounts and had 0 emails so far.
Thanks. It would have been prudent if this was conveyed in the email that was sent to inform us the account had been created.
Any idea on why the new VoIP accounts aren't registering?
Cheers,
vergs
Hi There,
This is because the settings have been sent pre maturely so you are able to register these when the migration is complete on the 1st of July.
You have received these settings as we have created accounts to ensure a smooth transition over to MNF for PT consumers.
Thanks,
Corey
Hi Corey, could you please let everyone here know when all emails have been sent out so that we can chase up any accounts that have been missed?
+1
I have received emails for 2 accounts but am missing one.
That makes things a lot clearer. I can stop trying to register now.
Exactly...Now it's clear.
The bottom line is that everything appears to still work � PT registration, as before
No guys its not clear. 4 people have posted saying *MNF* registrations are working
I did also no DID listed for all 3 numbers that I had under Pennytel free access untimed with free DIDs.
However the account login details has the same number as before....
Anyone else got this problem? I logged in but the DIDs are not there....the account number is the same number though compare to the DIDs on pennytel. No reps want to comment?
You should find that your previous PT registrations still work. The bottom line is that everything appears to still work
Yup, steady as she goes. In my case, all applied for extensions are showing up correctly in the portal. Now that we know what's going on, we can just sit back and relax until the Pennytel service stops working on the 1st of July. Only then will we try to register the migrated extensions. The big question is whether we'll be able to make calls in the post-migration days prior to the credit being transferred without topping up the MNF account.
If I wasn't in the 4 then here is a 5th person.
PT Voip working perfectly here
PT Voip working perfectly here
I think the count is only for those using the new new MNF credentials and calling/receiving through the same.
I thought I'd try my new SipTalk account to call MNF support 02 8008 8000
It says higher than normal volume of calls........
"We seem to be busier than expected" (recording)
I think everyone here saw this coming. It's exactly what I expected.
Waited 17mins
Got told to call PT support up to 4th July
He can't even see status on the account.
"12,000 customers" is that all pennytel had?
Mostly felt like a fob off. The guy seemed clueless.
By the way, Corey, what's the go with listing only G729 as a codec? I know MNF would like everyone to use that codec but don't tell me at least G711a, G711u and G722 won't work also. This just adds to the confusion for some users.
Hi There,
In short any codec is compatible however in order for MNF support to help you with this we recommend using the G729.
Thanks
If I wasn't in the 4 then here is a 5th person.
PT Voip working perfectly here
NO SORRY, I was not clear (edited above)
The 4 people have MNF registrations working
So its not that everyone has to wait until the 1st
In short any codec is compatible however in order for MNF support to help you with this we recommend using the G729.
Thanks for clarifying, Corey.
Perhaps we'd all have been better off to just cancel, get refunds and go to SipTalk.
Hmm... That's the way LibT, convince everyone to go to Siptalk, then you can adopt all of their grandfathered accounts too! HaHa
Thanks for clarifying, Corey.
I always use G711 with mnf for outgoing calls and there never has been a problem. For incoming calls mnf always has G729 as 1st priority and provided it is included in your devices list of codecs 729 will get accepted. Calling party nominates codec.
My MNF is now showing as "registered".
My MNF is now showing as "registered".
Yes mine is showing as registered as well. I made a test call to my mobile which worked. Unfortunately I have been billed for it and my account now shows � .01 which is wrong as I am on the crazytalk plan which is supposed to include calls to mobiles.
Hope that is sorted by 1st July
I also managed to get CLID overstamping set up but a 1300 number is a real nuisance for me especially as I have to phone it every 6 months to renew. Does anyone know if there is a standard number you can phone instead of 1300 664 239 to do the CLID registration?
Does anyone know if there is a standard number you can phone instead of 1300 664 239 to do the CLID registration?
No, the 1300 number is the only option. I have always found this a bit strange for a VSP as 1300 numbers are more expensive to call. I am glad there are others who think the way MNF do it is annoying.
By the way, don't expect them to change their policy, although I would be quite happy to eat my hat if they did. More often than not, it is MNF's way or the highway. Take it or leave it.
Past Usage Records
We will NOT be transferring any historical usage or records from the current PennyTel Portal to the new systems. If you would like to keep this information � you must login and export invoice and usage history records before 1st July 2016. After this date, the PennyTel portal & past usage records will not be available.
As yet, no reply to my support email nor from any Pennytel rep monitoring this thread re this...
Compfused
By the way, don't expect them to change their policy
I forgot about this... absolute PITA.
Do I have to provide my credit card details to MNF? I use BPay to pay PennyTel which keeps my PT account in credit and since the new MNF accounts have been created my MNF account has a $0 balance meaning the balance hasn't been transferred.
I presume that the account due date will be the same as PennyTel? And if so how will they take money out of my MNF account which has $0 becasue the funds are still in the PT account?
Also how are we expected to download the June 2016 PT statement if the PT website will be switched off on 4/7?
Do I have to provide my credit card details to MNF?
Answering this part only, it looks like Bpay is still an option, but only after an initial credit card payment. https://www.mynetfone.com.au/
Thanks Malleys
I found the below on the same page....
All Residential plans with MyNetFone are a pre-paid service, therefore we will debit the amount required at the end of each billing period to maintain your account in a positive balance.
I can't remeber reading anywhere in this thread about having to make a prepayment when we agreed to transfer our PT accounts to MNF, but then maybe I missed that part. I was hoping that the credit balance in the PT account would simply transfer to the new MNF account and they would take the monthly first month's payment from that.
but only after an initial credit card payment.
I don't think this will apply as we have technically been MNF customers since the takeover. Also, if you decide to give MNF your CC details, there is no way to delete your CC via the portal. You must contact MNF by email or phone to get your CC removed from the portal.
I can't remeber reading anywhere in this thread about having to make a prepayment when we agreed to transfer our PT accounts to MNF, but then maybe I missed that part.
No, you didn't miss anything because there was no such requirement.
was hoping that the credit balance in the PT account would simply transfer to the new MNF account and they would take the monthly payment from that.
Corey has indicated that the transfer of the balance would not happen on the migration date (July 1) but sometime during July. However, what he has not done is indicate what we are supposed to do in the meantime in order to be able to make calls.
I haven't received email regarding my Pennysim transfer. Login to the MNF portal, it doesn't show anything about pennysim either. Only the Free Access Untimed account is there.
Read through pages, found nobody talking about if the Pennysim service is being created in the MNF portal.
what we are supposed to do in the meantime in order to be able to make calls.
Ok thanks. I gave up using PT for overseas calls due to shocking audio quality so my balance has just been sitting there with the $5 monthly charge being automatically taken out as usual. So I'm wondering what will happen to my (MNF) PT Freedom account when they try to take the money but there's a $0 balance even though there's funds in my old PT account.
Anyway my alternative vsp which has now become my main vsp for OS calls has much better quality calls than PT and cheaper pricing than MNF so I'm happy with that for now. The included calls etc in Freedom don't bother me anymore due to having free national and mobile calls on Telstra, and my regular OS destination wasn't in the included countries list anyway.
4 people have posted saying *MNF* registrations are working
One of my extensions registered in Zoiper and I could call 121 (voicemail) and 151 (balance enquiry). The other extensions in Sipsorcery are still getting the 404 error.
It appears that they are staging the process, allowing more extensions to register as the hours are ticking by. So far, I am pretty confident that, at least in our case, the migration will be successful. Then it is just a matter of waiting for our credit to be transferred and Bob's your uncle.
Then, some time in August, I will merge all my MNF extensions into the one portal so I can share the credit pool.
Reply from MNF re balance transfer:
"Please be advised that if there were any funds in the Pennytel account thatwill be transferred from Pennytel to Mynetfone account latest by 1st August".
"Please be advised that if there were any funds in the Pennytel account thatwill be transferred from Pennytel to Mynetfone account latest by 1st August".
I got the same replay when I asked about my PT "funds"
thatwill be transferred from Pennytel to Mynetfone account latest by 1st August".
We already knew that as the MNF rep told us in this thread.
A question for those PT users who can already register with MNF.
Can you make calls?
What balance do you have in your MNF account?
Can you make calls?
I only called MNF numbers. I also called my home number and it rang OK so I guess the answer is in the affirmative.
What balance do you have in your MNF account?
When I rang 151, I was informed that the balance of my account was zero dollars and zero cents. The lady is very precise, isn't she?
Don't ask me to explain why we can make calls with a zero balance. Corey may be able to throw some light on that subject. I hope MNF will be sending us an email as soon as the money has been transferred.
My numbers can now register WEF this morning so happened over night.
I tried to ring home number but came up this number is invalid....I was dialling without
area code as I did with Pennytel. very convenient, now it appears that you need to include
area code for local calls that's going to be a $%^%^$ in the � going thru and changing all stored local numbers in all home handsets and mobiles to include the area code.
Are there any current MNF customer who can share a work round for this is there anywhere in the portal to set up dial plan like in pennytel. So you can save this work. No more just pressing return call on mobile and using voip.
Are there any current MNF customer who can share a work round for this is there anywhere in the portal to set up dial plan like in pennytel.
Make sure that in the portal, under Customer Details > Service Address, your correct address details are displayed. MNF takes its cue from your home address to decide which STD prefix to attach to your local numbers.
Unlike Pennytel, MNF does not have area specific user-selectable dial plans. Are you missing PT already?
Good to see you Corey
A better or more powerful Pennytel person may need to resolve this. Having gone through all my emails I still cannot find the email to assist transferring my PT account (the main one for daily use) to MyNetFone.
Contacting via 777 cannot help neither. During the first time the guy said I should receive the required email after 2 or 3 days to an email address I know of.
More than five days had elapsed but nothing happen. The second guy was contacted (777) and data taken down. That helps nothing.
Then I noticed it WAS a fact that in my profile there were two different email addressed having entered by me at some stage. One email was originally entered for portal signon while a second one is contact email address (customer contact email address). So a few days ago I already made them the same (being the one used for portal logon) and keep waiting but nothing happen.
Two days ago rang. A third guy said she had just done it for me straight the way and said I should be able to receive new logon information shortly after. No, my mailbox shows nothing today when I check.
In all cases my junk mails store, spam all checked, for every mailbox.
Not sure if this happens to me only. The other 2 PT accounts (different emails, 2nd one on a different plan and the 3rd is inactive). I do not suffer the same problem. What can I do now?
I still haven't received the new account details email. Will the Pennytel voip stop working tomorrow?
My PennyTel account has just been topped up ... damn... forgot to stop auto-top-up...
I don't know... looks like VoIP era is coming to an end? I have a plan with all local calls included and only mobile on VoIP... but more and more, mobile to mobile is cheaper. Skype has pretty much replaced international and STD calls for us...Also the latest and greatest modems (which is no longer the Billion) no longer include VoIP- sign-o'-the-times? .. additional VoIP box- additional hassle etc... Hm.
Thanks Ozimarco for reply I must have still being set up when I tried previously as I have not changed anything and now I can ring local numbers without adding area code. I am hopeful that MNF will all work from me. To be honest I am happy so far with the way it has gone and being able to keep Freedom account. I was also lucky to be able to keep DID that was my old Untimed Account. It is set up on portal so hope that it smoothly changes. Thanks Corey for all the posts I think you have done a great job keeping us informed.
I was wondering the same thing. I did ask support (777) yesterday and they just keep assuring me the details will arrive in time.
Registered in transfer portal 26MAY16 hours after receiving email.
Waited until am on 28JUN16 to call 777 as email on 26MAY16 said 20-27JUN16. Told will be sent by 5pm. Raised Level 2 support as invoices download as 0 bytes.
No email by 10am 29JUN16 so rang again, again told 5pm so I called back at 4:58pm confirmed my transfer still listed as "pending".
They refuse to tell us what will happen to those accounts that they do not manage to get migrated. Given I have been told will be complete by 27JUN16, 28JUN16 and 29JUN16 there is a distinct possibility they will leave us high and dry.
Will someone from Pennytel/MNF please advise what will happen to those accounts that you do not manage to get migrated in time?
Not leaving us a lot of time to reconfigure or test. No step by step guide just a very long thread.
I only called MNF numbers.
Just tried ringing my mobile using my new MNF account and it rang OK
My numbers can now register
2 of my MNF PT Free Access Untimed account numbers will now register and 6 won't. None of my 4 Timed account numbers will register. My free DID has not been transferred. I can ring my home number from the numbers which register. My balance is $0. I plan to not use MNF PT until the migration is all sorted.
[Point of comparison: my recent migration from Telecube to SipTalk, including transfer of funds, happened at night within half an hour of my putting in a support request. The company owner did the migration himself. I was very impressed.]
You are about to list number 0280XXXXXX in the White Pages. A processing charge of 30.00 will be debited from account 1100000XXXXXX. Do you wish to proceed?
I don't think so.
$0 balance meaning the balance hasn't been transferred.
You can use it anyway. There is a "grace" period allowing balances to go into the negative.
Hi Corey,
When do the DID numbers get switched across? My MNF account works fine, except I cannot receive any calls to my DID. I assume it is still linked to my Pennytel account? Will it automatically switch across at a specified date/time?
Thanks.
Hi Corey,
When do the DID numbers get switched across? My MNF account works fine, except I cannot receive any calls to my DID. I assume it is still linked to my Pennytel account? Will it automatically switch across at a specified date/time?
Hi There,
Yes these will be auto transferred. DID's will be linked with your PT accounts until the 1st of July, as stated previously we ask that customers use there PT settings until then to ensure no service interruptions like this.
Thanks,
When do the DID numbers get switched across?
Many of us would like an answer to this. I emailed support some days ago asking this and got no reply.
DID's will be linked with your PT accounts until the 1st of June
Think you mean July, not June.
Think you mean July, not June.
Hi There,
VOIP DID's will be transferred on the 1st of July.
Thanks,
VOIP DID's will be transferred on the 1st of July.
Thank you Corey for answering a lot of our questions this morning.
Hi There,
VOIP DID's will be transferred on the 1st of July.
Thanks,
and what happens to those DID's you have been unable to transition at that time?
and what happens to those DID's you have been unable to transition at that time?
Hi There,
If that is the case you will still be able to use your PT settings to receive and make calls until such time this is transferred. However we are aiming for COB tomorrow.
Thanks,
Hi There,
This has been pushed back to ensure customers have transitioned before this switch over. We are currently looking at late next week for decomissioning PT infrastructure.
Thanks,
and
Hi There,
If that is the case you will still be able to use your PT settings to receive and make calls until such time this is transferred. However we are aiming for COB tomorrow.
Thanks,
Confused about how long, after I eventually receive the MNF account email, I will have to configure MNF account and devices to register and then exactly when all calls start going through MNF.
Confused about how long, after I eventually receive the MNF account email, I will have to configure MNF account and devices to register and then exactly when all calls start going through MNF.
We are aiming for COB tomorrow however have delayed decommissioning by a few days to ensure no customers are affected by this migration. This is the same situation as the emails being sent out we will be doing all transfers in batches to ensure the smoothest possible transition and customer experience.
what MyNetFone account details do I use for the support reps?
I'm in the same boat as you (not received any MNF details, in fact no confirmation that my services will be transferred at all). If it comes to it, I'm confident that using your Pennytel account details, in the absence of MNF details, would suffice in any dealings with MNF support regarding the transfer.
I will try again, "how long, after I eventually receive the MNF account email, I will have to configure MNF account and devices to register and then exactly when all calls start going through MNF"
Originally 27JUN to 30JUN based on email 26MAY16. Now I am told might get email by COB 01JUL16 so does that mean I still have 3 clear business days to "configure MNF account and get devices to register" before both outgoing and incoming calls need to go through MNF???
I have not received new account detail.
"24 June � 27 June 2016 New account, service, login and authentication details sent."
Originally 27JUN to 30JUN based on email 26MAY16. Now I am told might get email by COB 01JUL16 so does that mean I still have 3 clear business days to "configure MNF account and get devices to register" before both outgoing and incoming calls need to go through MNF???
Hi There,
Yes that is correct, please continue to use your PT VOIP settings until further notice once the migration is complete.
Thanks,
Answering this part only, it looks like Bpay is still an option, but only after an initial credit card payment.
Not a MNF customer till the takeover. $0 in Pennytel.
Made a BPay payment yesterday and it is in the new account today.
And just now an email about an accout that hasn't come over yet...
This is a courtesy email letting you know that your new account is still processing and will be up and running by 1 July 2016.
I haven't got mine, my boss hasn't got hers. And I'm pretty sure my dad hasn't got his either.
Not fussed about mine, but the other 2 will need a couple of days for me to configure and test stuff. And I'm meant to be going away for a week next week.
Hi Corey,
Can you address my concerns in the whim sent to you last night?
Thanks.
it says "outgoing calls: disabled"
I received the same email with "disabled" showing on all three SIMs.
he billing system appears to be different from the VoIP billing system
This appears to be yet again another portal, dressed up to look like the former PennyTel portal, with the same logo, the same fonts and a similar navigation method. So, are we to use this one to manage our PennySIMs and the MNF one for VOIP? Wondering what the portal for PennyBroadband is going to be.
I have received nothing
Yes you have
You will receive your Login details by the 4th of July.
What is there not to understand?
Yes, yes I see that emails are yet to arrive by 4 July, but what will be the status of PT services until then ?
I have received no correspondence at all since i opted to cutover to MNF. no keen on being kept in the dark. We live fringe CBD metro and every call costs using Telstra as it's a community call. I want enough time to prep my voip box and make sure it works... Corey, Whim sent.
Add me to the list of people who have not received any login details or any further information since migrating from pt to mnf using the portal.
+2
Haven't received anything for my account(s) nor my mother's-in-law account.
Yes you have
What is there not to understand?
Are you serious? Every post and every piece of information we have read has said that everyone should have their login details by COB *today* (30 June), which somehow became COB 1 July. Fair enough � delays can happen. But that post is the first which has referenced 4 July. Not to mention that all DIDs are supposed to be switched over to MNF on 1 July. On top of that, that email was poorly worded and generic and I would take it with a grain of salt anyway.
Have just been incorrectly charged for a call via Pennytel at 10pm on 30th June to a mobile number. It should be included in my plan (Crazytalk) but it has been billed for $2.42. The Voip page showed I had 500 minutes left to mobiles before the call.
I suspect it's going to be too much agro to argue that one just for $2.42, but it seems the system is confused at the moment.
I just made & received successful calls.
number= mynetfone assigned 14 digit number
user= old pennytel account number
password=mynetfone assigned password.
sip=sip70.mynetfone.com.au
Advanced= 40mS packet size
g729 codec
Using the pennytel portal I was able to send some SMS about an hour or so earlier. Just now the same attempt give me the error "Unable to send sms.[9002]Account is not active".
The error message does not sound good to me. Question: Is this happening to everyone or it is just due to my account?
Found a bug in the portal. Follow Me does not recognise the 14-digit MNF numbers. The error I am getting is "The number entered is not a valid phone number".
Prior to this PT migration, MNF numbers used to be just 8 digits, starting with 09. The software is obviously programmed to reject numbers longer than 8 digits starting with 09. Please fix!
By the way, thank you for fixing the Remaining Bundled Calls and Remaining Bundled SMS in Pennytel Freedom. Good work!
Anyone got the MNF sms android app working?
I got an error but the website sms worked.
Note: Website sms toooo easy to send twice. The code should catch that.
*No history of text is stored*
My system seems to work Ok except for Caller Id overstamping. I have used my DID which has ported over so it is permanent and confirmed so nothing for me to do. But when I ring it shows in fritzbox notificationas my 098 number instead of DID...anyone else having issues with overstamping. There something else I need to do? I have gone into each Acct and used the overstamping option and added the DID number. The fritz email notification shows a call from one of my 098 number to another of my 098 number which is linked to DID which is what I dialed � never dialed the 098.
Couple of questions:
- it says "outgoing calls: disabled"? Phone still seems to be able to make calls, just hoping this is not going to change...
- the billing system appears to be different from the VoIP billing system. So the credit I had (that I normally use for PennySIM) will be only able to be used for voip now? Can I get my balance transferred to PennySIM instead?
Hi There,
Please contact our PT accounts team and they will be able to assist you as there is currently a suspension on this account.
Thanks,
I haven't received anything from MNF at all since opting in.....
Me neither but both my Pennytel accounts are now showing a Cancelled status. Am waiting on the line for phone support now...
Edit: support told me that all accounts are now showing as Cancelled but I should ignore that as the credentials are still being emailed over the weekend and I'll get them eventually.
I'm using Bria softphone with Telstra mobile Broadband.
I can register and make calls but I can't hear any audio.
What settings have people used to fix this?
call from one of my 098 number to another of my 098 number which is linked to DID which is what I dialed � never dialed the 098.
I too would expect it to list the number dialed, and not what sounds like MNF reporting the real number back to the ATA although that may make it easier to know what line dialed out.
The real test is to dial your mobile phone from a line with the DID set as CLI overstamp
No credit needed in case you missed that we are in a grace period allowing negative balances
COB today is when we should have the emails now? Or 4th? Or is the 4th the new switchoff date?
This is getting really confusing to try and keep up with � MNF/PT should just bloody email everyone with an updated timetable since it all went out the window last week.
MNF/PT should just bloody email everyone with an updated timetable since it all went out the window last week
Update the PT website landing page as I have suggested to 777 when I have called chasing my details.
Finally 2 of my 5 lines (thats right, 5) are registering. Got emails 9:03am 28th June
SMS via android app "SMS failed because of unknown error"
COB today is when we should have the emails now? Or 4th? Or is the 4th the new switchoff date?
4th is the hopeful date for all line details sent & registering. PT decommission date "late next week"
Once you know all customers lines are active then GIVE US THE NEXT WEEKEND TO CONFIGURE DEVICES & PORTALS. A lot of us have a hand full of people to visit to set up multiple devices at each place. We should be given a minimum of 14 Days if MNF has any respect or understanding for the customer.
Accounts that were not transferred by users will be transferred in a suspended state, in case the users are blissfully unaware of the changes
Me neither
Is there a trend with this?
My 888 accounts have transferred over.
My DID as account number has not.
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