Yes, this is what I have setup � one extension in eg Brisbane and the other overseas, under a single account and fund pool.
Great, looks like Telecube fits the bill.
I'm beginning to think this client is a rouge client that harvests SIP information that is entered.
If I was running a toll fraud operation I'd write a voip app and give it out for free. It would be an easy way to get access to accounts.
If you are a customer using voip I would suggest you don't use any app unless it's from a company you can identify.
You can by simply creating a new extension for each point of use. Check the steps below.
1. You will create a new account with Telecube
2. You will create a new extension, set this extension up on your device
3. Create another new extension, set this up on your parents device
If using mobile device like iphone or android use on of the below Apps:
1. Cloud Softphone...
I'm still a little confused by this. I have set up several extensions, and can activate them on my mobile phones using Cloud Softphone. I have also set up a couple of new DIDs to "point" to these extensions. But when I phone one from another, it is charged as a national call. In the Telecube pricing it says "voip to voip" is free, so how do I call a voip number?
Ahhh... right (slaps forehead). So I don't really need the DIDs at all. Once I'd used those it became a "standard" call and was billed. I can call out using the softphone without needing a DID and I just add the mobile number as caller id on outgoing so return calls come in on mobile.
Thanks John � that's all clear now.
So I don't really need the DIDs at all
You only need DIDs to be able to receive calls in from outside the Telecube network .. Eg; PSTN or mobile callers.
I can call out using the softphone without needing a DID and I just add the mobile number as caller id on outgoing so return calls come in on mobile
Yep correct
Thanks John � that's all clear now.
:-)
Can I get a DID and then relinquish it at a later date? Do you have a minimum period for holding a DID?
The scenario I am thinking of is selling, as a private individual, some excess stuff (I will not call it junk) and do not want to advertise my main private telephone number/contact number on the internet.
Excellent. Have just set this up and it's all working nicely now. The QR code is a great idea for activating a service.
Loving Telecube so far � handling all my phone calls and internet requirements now... you don't do take-away pizzas too, do you?
Do you have a minimum period for holding a DID?
One billing cycle, presumably.
Can I get a DID and then relinquish it at a later date?
Yep
Do you have a minimum period for holding a DID?
It's month to month you can cancel any time
The scenario I am thinking of is selling, as a private individual, some excess stuff (I will not call it junk) and do not want to advertise my main private telephone number/contact number on the internet.
Yep, that's a good idea .. no problem.
Dial the extension number
You can also set up three-digit shortcut numbers for each extension. https://whrl.pl/RelgHL
I'm looking at transitioning from a completely hosted Telecube service to managing my own PBX with IP Trunks to Telecube so I can have access to features like per-extension voicemail, blind transfer, and hopefully fix a few bugs between Telecube and our Cisco handsets.
Has anyone got a better guide to setting up FreePBX with Telecube? The one on the whirlpool wiki page seems out of date or for a different version of Asterisk.
I've basically got a VM with the latest FreePBX Distro installed, Telecube DID set to IP Trunk to my WAN IP, Port 5060-5061 forwarded to the VM, an inbound route direct to an extension, and Allow Anonymous SIP calls option checked. When I call in from my mobile the call just terminates without ringing.
Also I'm trying to dial out using IP Authentication and it doesn't seem to work � voice message says all circuits are busy now.
Anyone got this working that can help me with the basic settings?
Anyone got this working that can help me with the basic settings?
The basic settings are in the Wiki but it for an authenticated trunk.
FreePBX 13 changed the layout but the names are mostly the same.
SSH into the VM console and connect to the Asterisk CLI and watch the messages for clues.
I think the VoIP Trunk (IP Authenticated) only works for outgoing calls not incoming?
I read that somewhere yesterday when I was setting up my FreePBX.
I have used VoIP Extenstion (Password Authenticated) for about 5 of our extensions and then add these to a queue group and point your DID to that queue.
Also I'm trying to dial out using IP Authentication and it doesn't seem to work � voice message says all circuits are busy now.
For IP auth trunk please send the calls to sip.telecube.com.au
For IP auth trunk please send the calls to sip.telecube.com.au
This has indeed fixed the outbound problem
However still can't seem to get inbound to work. Watching asterisk logs via SSH � nothing happens when I try dial in. No messages at all. Is there something I'm missing?
nothing happens
If you have the latest and greatest do you have the firewall module enabled? If behind a nat I would disable it during setup/testing.
Did you increase the verbosity when connecting to the asterisk cli? asterisk -rvvvvvvv
Did you increase the verbosity when connecting to the asterisk cli? asterisk -rvvvvvvv
Yep. Nothing at all logged. So it's almost like the packets aren't even getting to my router.
Also weird, this morning I came in to find the extension had 62 new voicemail messages however they are all blank so perhaps the result of a port scanner somewhere?
However still can't seem to get inbound to work
How are you trying to receive a call in?
Are you dialing a DID or trying to dial direct to that extension?
Calls direct to that (IP Authenticated) extension will fail and you can't set it as a route in a DID.
If you are calling a DID you need to either set the profile type as IP Trunk and point it at your public IP address then configure your router to route the call into your pbx .. or register to another extension and route calls into that.
Yep. Nothing at all logged.
Look at what is on the network outside of Asterisk.
yum install wireshark
tshark -i eth0 -w tc.pcap
Then copy and import the capture file into a graphical wireshark on the host.
5060 is always being hit.
If you are calling a DID you need to either set the profile type as IP Trunk and point it at your public IP address then configure your router to route the call into your pbx
Everyone loves a picture......
http://wiki.telecube.com.au/
Everyone loves a picture......
http://wiki.telecube.com.au
I love how they blocked out the phone number in one part of the image however they forgot to block it out in another part.
How are you trying to receive a call in?
I am dialing a DID which is set to IP Trunk and I have the PBX's Global IP address in there.
I can't find any documentation on the "Event ID SIP header" and "INVITE Format" options.
I've also just requested some additional IPs and set up 1:1 NAT so the box is now open to the WAN IP I set in the DID trunk
Still no go
Did you check the FreePBX firewall?
Yes I have it disabled until I have a working system
Which sip channel driver are you using? Are you sending to 5060 or 5061?
With no trunks enabled pointing to my VPS PBX still shows a hit when the DID is sent to the PBX IP.
Your firewall/network/VM is looking like the point of failure.
Yes I have it disabled until I have a working system
I dont have FreePBX but my asterisk is rejecting DID now. The trouble is that it is registering to sip.telecube.com.au ok but when an Invite comes in from a DID it comes in via 2 servers ( 2 Via HDRs) first from 103.193.167.41 (.net ) then gets passed to and comes in to asterisk as an Invite from 119.9.136.66 (.com).
Asterisk then cant match the peer for my mobile with a From showing a .net domain and rejects the call.
As far as I am concerned its just a work in progress and am sure it will get sorted soon.
Edit. Got IPs mixed but now sorted.
Anyone else having problems with incoming calls?
Try dialling my DID and the caller gets silence, 30 seconds to a minute later the phone will start ringing but by this time the caller has hung up, the phone will keep on ringing long after it should have stopped
If you do answer it before the caller hangs up you just get silence anyway
Tried calling telecube support but seems they might have the same issue
Can't get through from mobile or landline
pepe
Yep, same symptoms.
However I just got through to Telecube support. They are fully aware of it and most problems should already be resolved.
I've still got long post-dial delay and I've lodged a ticket. No doubt all will be good soon.
my asterisk is rejecting DID now.
All good today . sip.telecube.com.au is resolving to the nsw server now. As long as it doesnt keep changing like it was yesterday all will be well.
Edit. Posted too soon its changed again.
I am having what looks like the same issue with Telecube. Suddenly no incomimg or outgoing calls. I see someone says that this is resolved but I am still having the same problem. I have raised a ticket with TC.
Anyone else still down?
Outgoing calls to Telstra mobiles seem ok (cannot speak for other carriers). No other outgoing destination types work.. No incoming calls of any kind. Using sip.telecube.net.au.
All fixed. Great support.
Hi John,
What constrains Telecube's eclectic mix of DID's?
http://s32.postimg.org/ltzms4vzp/screenshot_1243.jpg
Select a Location:
NSW: Albury Armidale Bathurst Blacktown Bowral Campbelltown Coffs Harbour Cooma Gosford Goulburn Maclean Mullumbimby Newcastle Penrith Port Macquarie Sydney Sydney (bgs) Taree Terrey Hills West Wyalong Wollongong Wyong
VIC: Ballarat Bendigo Clayton Cranbourne Dandenong Geelong Horsham Melbourne Shepparton Warragul
QLD: Boonah Brisbane Cairns Emerald (qld) Georgetown Gladstone (qld) Ipswich Mackay Maryborough (qld) Nambour Southport Toowoomba Townsville
WA: Albany Bunbury Geraldton Perth
SA: Adelaide Clare Mount Gambier
ACT: Canberra
NT: Darwin
TAS: Devonport Hobart Launceston Sorell
What constrains Telecube's eclectic mix of DID's?
It'll be the CCA locations that their upstream DID provider has access to, and has free numbers at.
Generally the 3rd-6th digits (of a ten digit phone number) are assigned to specific CCAs (exchanges/sub-exchanges/exchange groups) by the ACMA. The whole system is falling apart though due to both VoIP services, and many metro areas continuously running out of their allocated batches, and many regional address having plenty to spare.
What constrains Telecube's eclectic mix of DID's?
Do you mean why do we have numbers available from those locations?
It'll be the CCA locations that their upstream DID provider has access to, and has free numbers at.
Nope .. we maintain capital cities and then get numbers in areas people ask for.
Nope .. we maintain capital cities and then get numbers in areas people ask for.
Fair enough.
Do you mean why do we have numbers available from those locations?
Tks John ... or the converse. :)
and then get numbers in areas people ask for.
How many need to 'ask'?
How many need to 'ask'?
Just 1 as long as they are a paying customer we'll get DIDs for them locally
Most excellent. :star:
Any update on SMS John? This is one reason PT are getting some of your money. Admittedly not a lot but I really want to rid myself of them.
PT is closed down in June-July, so any update on SMS will be a welcome.
PT is closed down in June-July
Mid-June. If MNF remain true to their promise of maintaining PT plans (except Crazy Talk) with current rates and inclusions, SMS will still be available. I would wait for the next email from MNF before jumping to conclusions. By the way, I have found MNF's SMS very reliable.
PT is closed down in June-July, so any update on SMS will be a welcome.
IMO, SipTalk had a better SMS interface than PT. I wonder if TC got access to that when they procured SipTalk.
One only has to look at mobile plans today, most offer unlimited SMSes, so why any operator would want to spend resources developing such an interface these days. Development and implementation costs would be significant and probably for little or no return. Little wonder there is no forward movement in this area.
The fact that PT is being used in the first place would imply tight arses are involved, so any usage by someone on TC would add little value back to the operator. Time to stop flogging a dead horse, there are more important features TC could develop than going down the SMS path. That's the problem with the "I want" brigade. They expect everything for next to nothing and if the cost of the service didn't meet their expectations they either wouldn't use it or complain and bitch about the fact.
Just 1 as long as they are a paying customer we'll get DIDs for them locally
John did this for myself and was very pleased with the outcome considering how cheaply Telecube sell DID numbers.
One only has to look at mobile plans today, most offer unlimited SMSes, so why any operator would want to spend resources developing such an interface these days.
Many businesses and individuals have various reasons. I myself use the PT SMS feature for service notifications at my workplace and it doesn't have a monthly fee attached. Others would use it for bulk SMSing where a mobile phone is impractical, not all systems allow easy connection of a mobile phone. I couldn't imagine too many people using a SMS gateway as a sending service then using their mobile as the receiver, that would be too much work for what it is worth.
I myself use the PT SMS feature for service notifications at my workplace and it doesn't have a monthly fee attached.
Little wonder why TC is not in any great hurry to get this type of service functional. If I recall correctly PT went broke, now I know one of the reasons why, it was costing them more for service delivery than what they were being paid.
Some people want to use and abuse the privilege that was on offer.
Some people want to use and abuse the privilege that was on offer.
I use MyNetFone for SMS sending of alerts from my NAS via http. MNF charge for it, I pay.
I was looking forward to TC implementing a simple SMS function but if they don't no biggie. I will continue using MNF for the service until they kill it.
They reason I wanted TC to implement an SMS function was so I could dispose of one of my voip services (MNF).
One only has to look at mobile plans today, most offer unlimited SMSes
No one is suggesting MNF offer unlimited SMS. Every SMS would be charged and paid for. The more SMS people send, the more money TC would make. How can one abuse such a service? Of course, it is up to TC to determine whether the cost of development and implementation is worth the return. I wouldn't use the service myself as I have free SMS included in plans with other VSPs but I don't blame people for asking.
If I recall correctly PT went broke, now I know one of the reasons why, it was costing them more for service delivery than what they were being paid.
Curious logic. You are blaming the customers for using a service that was made available to them. Surely it should have been PT's responsibility to make sure their plans were economically viable.
Just swapped over 2 off Pennytel DID's to Telecube. Must admit was the smoothest and easiest porting. Technical support was excellent. Thanks Murray. Interface was a little bit different to what I was used to with Pennytel but was easy once it was explained to me. Just thought I would pass on the positive experience.
0
I can't make calls to India from gigaset & csipclient � http 404. Is the service (sip.telecube.net.au) down/ could this be problem in my account/ client?
I have balance & clients are "active" as per "https://manage.telecube.com.au/myaccount/services/".
(moved to separate thread)
could this be problem in my account/ client?
Have you made international calls before with Telecube? International calling is disabled by default. To enable it, go to the portal -> Preferences -> International Calling. You can set the maximum per minute rate allowed. Make sure that setting is high enough to enable you to call India.
edit: it appears international calling is down at the moment.
The most recent call was y'day � worked. Intl calls are enabled & limit is set to .18/ min (high enough).
edit: saw your note on Intl calls down. Ta. Will try later..
Had a bad experience today.....
Today I had to disconnect business fiber connection from our dual WAN router for a short time. There is a second ADSL WAN connection on the router to take over the load.
For some reason TC server decided to block our static IP as soon as the fiber connection was re-introduced in about 5 minutes. This happened at around 2.15pm and I had to wait past 3pm to re-establish registration.
Since we have our DIDs with TC, incoming calls were restricted to a single PSTN failover line which is far from ideal. Outgoing was ok with another provider using automatic failover bridging.
John, is it possible to make the firewall optional for selected extensions/IPs?
Must admit was the smoothest and easiest porting.
There is no real 'porting' happens between PT and TC- less bureaucracy means more efficiency!
John, is it possible to make the firewall optional for selected extensions/IPs?
Yes, we can whitelist IPs, email support with the list please.
Also if anything like that happens please call or email and we can manually flush the firewall.
Yes, we can whitelist IPs, email support with the list please.
We have static IP on fiber but dynamic on ADSL. Would you be able to whitelist dynamic dns entries?
Also if anything like that happens please call or email and we can manually flush the firewall.
The issue surfaced just before I was about to leave office.
We have static IP on fiber but dynamic on ADSL. Would you be able to whitelist dynamic dns entries?
We can't whitelist hostnames, only IP addresses.
For some reason TC server decided to block our static IP as soon as the fiber connection was re-introduced in about 5 minutes.
Shouldn't TC be looking into the cause instead of tweaking individual accounts?
Doesn't bode well for a low overhead automated provider.
How do you activate a extension? I thought there was an activate button but I'm not seeing it.
Sip Domain is showing as .telecube.com.au
Great time to re-arrange extensions.
How do you activate a extension? I thought there was an activate button but I'm not seeing it.
Can you see a deactivate button, if so click that and it should clear it up
if so click that and it should clear it up
Here is what I have been doing....
Select manage for the extension.
Deactivate the extension.
Select manage for the extension.
I still get what looks like a activated extension with almost a full page of info. I was expecting a smaller section with the ability to select SIP/IAX and a Activate button.
I will now give it another go in case you made changes since my last post.
EDIT: Ok, deactivating the inactive extension again has worked. Thanks.
EDIT: FYI, as an observation, registering to net.au gives Current contact address: with a private IP and registering to com.au gives Current contact address: with a WAN IP.
FYI, as an observation, registering to net.au gives Current contact address: with a private IP and registering to com.au gives Current contact address: with a WAN IP.
That is strange all mine show the wan addr with either .net or .com which I expected. The current contact is exactly as shown in the full register pkt when you enable monitoring on the TC portal. Registering now appears to be load balanced between several proxies .
That is strange all mine show the wan addr
Turning on the sip helper in the router gives me a WAN IP for .net.au. No effect with .com.au.
Turning on the sip helper in the router gives me a WAN IP for .net.au.
That is how my router is setup but it gives a WAN IP to all my sip outgoing whatever its destination. With an asus rt-68U you could disable sip alg from the gui but with the latest fw it can only be done by telnet and I have never bothered as it still works ok. I cant see why they both wouldn't be the same. I have been asked to set everything with .com ( mybe integration in groups to the load balancing platform) but I notice the resolution now varies between several proxies which causes a bit of bother with asterisk which was how I noticed it.
Shouldn't TC be looking into the cause instead of tweaking individual accounts?
May be changing IP in short intervals is a trigger for the firewall?
We'll be migrating to a new platform over the next few months and the firewall behaviour will change so for the moment the simplest solution is to whitelist IP addresses of those who ask.
registering to net.au gives Current contact address: with a private IP and registering to com.au gives Current contact address: with a WAN IP.
sip.telecube.com.au is routing through the new platform which handles NAT differently than the current one so it's not unusual to see different contact addresses in the portal.
The new platform is routing registrations through a group of load balanced proxies and handing them off to different media servers, this will allow us to group extensions that require certain features and scale horizontally going forward.
We've some services across testing the platform now, if you want to you can register to sip.telecube.com.au but inbound calls won't get to you unless we switch your DIDs too, email support if you want this to happen.
if you want to you can register to sip.telecube.com.au but inbound calls won't get to you unless we switch your DIDs too
That's s bit surprising given the console says to use .com.au now.
That said my DIDs are working correctly
That said my DIDs are working correctly
Sorry, you're right .. registering to .com.au won't affect inbound calls. By default the proxies are sending registrations to the current platform. We need to update the registration endpoint for your extensions to send them to the new platform, if we do that without first bringing your DIDs across then calls won't get to you.
John having issues with Inbound & Transferring again, any ideas?
John having issues with Inbound & Transferring again, any ideas?
email support with your details please
Hey John,
My PBX was having DNS resolution problems this morning between 7:40am and 8:25am resulting in registrations going off and online repeatedly. Did you mess with your DNS settings during that period or has there been some sort of routing issue with AWS cloud services again?
Did you mess with your DNS settings during that period
Nope .. nothing changed here this morning. I did notice that the number of registrations was lower than normal around then though .. maybe related.
Sorry, you're right .. registering to .com.au won't affect inbound calls.
So should we be using .com.au at all ?? � I again note that the portal currently lists sip.telecube.com.au as what you should be using � but just don't want to suddenly have my DIDs not reaching the extensions.
Being based in Sydney the newer servers have lower pings on NBN FTTB (11-12ms for .com.au versus 21-23ms for .net.au)
So should we be using .com.au at all
Yes please, extensions are being routed to the same location as .net.au at the moment anyway unless I physically update them here.
The media will still be running through Melbourne.
Being based in Sydney the newer servers have lower pings on NBN FTTB (11-12ms for .com.au versus 21-23ms for .net.au)
If you want to I can switch your DIDs and registrations to the media servers in Sydney so you'll have media on the lower latency connections too.
WOuld something like this be OK
http://www.ebay.com.au/itm
looking for a cheap, but nice looking, read: fancy ip phone for the home office but dont want to spend too much
Just got this phone delivered today, will have a play with it over the weekend and report back.
will have a play with it over the weekend
I will be most interested to see what you think. Was yours delivered without a power supply?
Just got this phone delivered today, will have a play with it over the weekend and report back.
From researching when I bought my 504Gs the 79xx series is one before the current 5xx series so EOL. It can run both SIP and SCCP firmware and it's not straightforward to convert to SIP � some sellers will disclose what firmware is on it.
The 525Gv2 would be the current equivalent to that model.
Was yours delivered without a power supply?
Yep, it looks like it needs a power supply to factory reset it too so I've ordered one. Seems it can't be reset while on POE unfortunately which means I'm not going to be able to do much until the PSU arrives next week.
Was yours delivered without a power supply?
Cisco power supplies are frequently sold as separate items.
I'm guessing it will have SCCP and not SIP.
Lucky the firmware is freely available.
Let's start a new thread for this 7970 phone .. if we can get them working they are a nice looking unit and at $65 very affordable.
Just swapped over 2 off Pennytel DID's to Telecube
Would anyone care to post the steps needed to achieve this. I guess that many of us will be needing the detail as we leave Pennytel?! Thanks
Would anyone care to post the steps needed to achieve this.
Once you have joined Telecube and selected one of the WP specials, fill in the Porting Authority Form on the TC website.
https://www.telecube.com.au/
edit: see John M.'s post below. Once you have joined TC, you can initiate a local number port from the portal.
Actually there's a number porting section in the portal now, once logged in go to "Services" > "Add New" and select the option "Port Existing Number (DID)"
There's some more info on the wiki.
http://wiki.telecube.com.au/
fill in the Porting Authority Form on the TC website.
Under section 2 of the port information it suggests multiple number or faxstream duet
cannot be ported. Is that the case?
I want to port both the main number & the multiple number.
Is that the case?
That would be considered a complex port. Send an email to lnp@telecube.com.au. Complex ports usually take longer as they have to be done manually.
Actually there's a number porting section in the portal now, once logged in go to "Services" > "Add New" and select the option "Port Existing Number (DID)"
Thanks John, where I was getting confused was that the intro to that states 'Port your existing landline numbers from Telstra or Optus fixed lines onto the Telecube VoIP network.' I thus presumed that the area was just for Telstra and Optus, not for the like of Pennytel.
I have tried to put in the request, but fear that 'the wholesale account number' has me beat.
UPDATE. Searching other threads, the post-takeover of wholesale account for Pennytel some years ago was 'Wholesale number : 2000007460 Carrier name : Powertel'
I have tried to put in the request, but fear that 'the wholesale account number' has me beat.
If you are entering the number in the portal it doesn't ask for the wholesale acct number. It asks for you retail acct number.
Porting fixed line numbers doesn't require the wholesale account number any more.
I have tried to put in the request, but fear that 'the wholesale account number' has me beat.
Did you do it at the link John provided?
Just select Pennytel from the drop down box and put in your retail account number.
Don't use this form.... https://www.telecube.com.au/d
Did you do it at the link John provided?
Yup, used that thanks. I did use the Pennytel account number, so I'll see what happens. I am getting low account warnings, but maybe the system checks to see if the $33 is there for the port even though it is free under the Whirlpool arrangements. Praying....
The porting fee is applied manually so as long as you have applied the WP offer rate then the first number ported not the account will be free.
Hello all I really post here on WP but I just wanted to say how great Telecube is I just started using my account the service is great everything just works no problems other than my stupid soft phone which keeps blinking ads at me :-) which I will upgrade in time anyway that is another matter
I didn't use any of the offers provided for a discount on this thread as I feel I am already getting great value for money and do not want to undercut Telecube keep up the good work kind regards Paul
please note I am disabled and use speech recognition software which is not always 100% accurate so I do apologise for any spelling or grammar issues
I didn't use any of the offers provided for a discount on this thread
Hi Paul, I appreciate the feedback but please use the special offer .. it's there for the benefit of WP users.
Also it would be a good idea to remove your customer id from your post.
Hi,
I can't see the offer when I click on the offer 2 link. It just takes me to a signup page and a free trial offer.
Can you please help me with the correct link or full details of the offer � ie how much is the untimed landlines / mobiles deal per month.
I'm currently on Engin for 29.95 unlimited calls to mobile/landlines AU and is telecube a drop in replacement in terms of quality etc. That's what I want to know
Kind Regards,
Matthew
I can't see the offer when I click on the offer 2 link. It just takes me to a signup page and a free trial offer.
Create a trial account and sign into it. Then click on the offer link to apply it to that account.
Telecube is great quality and service. No bundles though for calls (only low call rates).
You would be hard pressed to make $29 calls per month on Telecube rates (in a residential situation).
Also it would be a good idea to remove your customer id from your post.
I have done just that :-) still don't feel right about using the the special but I will at your insistence kind regards Paul please note that I little bit of trouble making phone calls at about 10 or 10 15 would simply just time out
Create a trial account and sign into it. Then click on the offer link to apply it to that account.
You can't add the WP plan until you have added some credit to your account.
So do the following:-
1. Create a trial account
2. Create an extension (Services, Add New, Digital VoIP Extension).
3. Add funds to your account (From memory, requires at least $10.00).
4. Once funds show up, My Account � Accounting (tab) � Credit Balance, click on WP offer you want to use (Timed National Call offer or Untimed national Call Offer) in John's post here: /forum-replies.cfm?t=2450974
I can't see the offer when I click on the offer 2 link.
Here is the offer ... /forum-replies.cfm?t=2450974#r2
There may be updates later in the thread but I don't have time to search for them now. G20
I read that offer BUT it says untimed and I can't see how much you have to pay per month to have untimed calls to mobiles and landlines.
I read that offer BUT it says untimed and I can't see how much you have to pay per month to have untimed calls to mobiles and landlines.
It is PAYG.
No minimum payment amount per month.
You simply deposit some funds ($10 min), and set it to auto-top up at a specified level.
I my case, I have it set so it does an auto top-up of $10 when the account balance reaches $1. On my usage, that often is every few months.
until you have added some credit to your account.
Ah, forgot that bit. Noted.
Ok I get it so 7.6c/min mobile so break even is 367 minutes or 6 hours talking. I would be better off with Engin as I talk for 20 minutes � 1 hour with some friends and family. So 6 hours in a month is easy to chew through.
So 6 hours in a month is easy to chew through.
If you have a mobile, maybe you should update your current plan that includes unlimited calls, which also includes 13/1300 numbers. These plans are available for less than what Engin is currently offering with their included value, (44 cents for 13/1300 calls).
So how much is an unlimitted plan to mobiles?
I don't have a plan yet � but I'm open to moving. I jus can't see the advertised rate.
I don't have a plan yet
For clarification, I am talking about mobile plans. For starters try these. There are others, but I'm sure you can as easily do the research as me.
Optus Network � amaysim.com.au
Telstra (Wholesale) network � aldimobile.com.au/
Vodafone � koganmobile.com.au
Optus Network
Vaya is cheaper starting at $20 with unlimited calls/sms/mms and 1.5GB data.
Hi John.M / Telecube
Apologies if these questions have been asked before, as I have not read the entire thread!
My mum has a post-paid mobile phone with a half decent "cap" plan and makes all her phone calls from that. She still has a Telstra fixed-line phone and a number which has been hers for 30+ years. She no longer uses the fixed line phone at all to make phone calls. The only reason she is paying $30/month is to keep the number....
My idea is for her to port her fixed line number to TeleCube, pay the 55 cents / month, and then have auto-forwarding of ALL calls to her mobile.
Questions:
1 � Generally speaking, will the number porting process initiate a cancellation request with the previous service provider? (I know this question relates to Telstra).
2 � How long does the number porting process take?
3 � Is it possible to configure Telecube account to call-forward for all incoming calls? Is that done on a web portal?
4 � When call-forwarding, for example to a mobile phone, does the original caller's phone number show on the end mobile, or, does the TeleCube phone number show? E.g. if 123 calls 456 (tele cube) which forwards on to 789, what number is shown on the 789 device? 123 or 456?
5 � In regards to call forwarding � I assume the Telecube customer pays, rather than the original caller? Would it be just the standard "calls to mobile phone" rate, assuming call forwarding to a mobile phone?
6 � If for whatever reason my Mum decides to port her number from Telecube to another provider (judging by amount of support on Whirlpool, I'm assuming it will be fine), will there be any issue? I.e. does Telecube block / refuse number porting away for any reason?
Cheers in advance for your help!
My mum has a post-paid mobile phone with a half decent "cap" plan and makes all her phone calls from that. She still has a Telstra fixed-line phone and a number which has been hers for 30+ years. She no longer uses the fixed line phone at all to make phone calls. The only reason she is paying $30/month is to keep the number....
Is there ADSL on the same phone line? If there is you can't cancel the line.
6.... does Telecube block / refuse number porting away for any reason?
Telecube is very fair when it comes to porting and I don't think they would refuse... unless you had a massively overpaid account.
1 � Generally speaking, will the number porting process initiate a cancellation request with the previous service provider? (I know this question relates to Telstra).
Yes, it will. Make sure there are no special services connected to the number, otherwise the port will fail if it has been ordered as a 'simple' port.
2 � How long does the number porting process take?
Depends. Could be a few days. Could be up to three weeks.
3 � Is it possible to configure Telecube account to call-forward for all incoming calls? Is that done on a web portal?
See the wiki.
4 � When call-forwarding, for example to a mobile phone, does the original caller's phone number show on the end mobile, or, does the TeleCube phone number show? E.g. if 123 calls 456 (tele cube) which forwards on to 789, what number is shown on the 789 device? 123 or 456?
The original caller ID gets passed on. See the last paragraph of this wiki page.
5 � In regards to call forwarding � I assume the Telecube customer pays, rather than the original caller? Would it be just the standard "calls to mobile phone" rate, assuming call forwarding to a mobile phone?
Correct, the TC customer pays for the call forwarding and would pay the mobile rate of the WP plan they're on. Currently, that rate is 6.9c per minute.
6 � If for whatever reason my Mum decides to port her number from Telecube to another provider (judging by amount of support on Whirlpool, I'm assuming it will be fine), will there be any issue? I.e. does Telecube block / refuse number porting away for any reason?
She can port away from TC at any time. There won't be any problems.
Questions:
Answers below :-)
1 � Generally speaking, will the number porting process initiate a cancellation request with the previous service provider? (I know this question relates to Telstra).
It will once the port completes in terms of the network and routing but it's possible that billing can continue, after the number ports successfully it is always a good idea to notify the provider that you port away from that you want to cancel the service.
2 � How long does the number porting process take?
Normally 3 � 5 business days but in extreme cases up to 3 weeks.
3 � Is it possible to configure Telecube account to call-forward for all incoming calls? Is that done on a web portal?
Yes and yes .. it's a fairly straight forward configuration and as Ozimarco posted there's help in the wiki or email support for assistance.
4 � When call-forwarding, for example to a mobile phone, does the original caller's phone number show on the end mobile, or, does the TeleCube phone number show? E.g. if 123 calls 456 (tele cube) which forwards on to 789, what number is shown on the 789 device? 123 or 456?
By default the callers number passes through although it is possible to set the DID to pass through as caller id instead if you prefer.
5 � In regards to call forwarding � I assume the Telecube customer pays, rather than the original caller? Would it be just the standard "calls to mobile phone" rate, assuming call forwarding to a mobile phone?
Correct, calls forwarded would be charged to your account at the voip rates on your account. There's a special offer available at the start of this thread.
6 � If for whatever reason my Mum decides to port her number from Telecube to another provider (judging by amount of support on Whirlpool, I'm assuming it will be fine), will there be any issue? I.e. does Telecube block / refuse number porting away for any reason?
We don't and can't legally deny porting numbers away for any reason.
Thank you very much John.M and ozimarco for the quick replies.
Sounds absolutely perfect, will get my mother signed up today.
And for the record: No ADSL service whatsoever � a simple stand alone fixed line, so porting away won't cause any issues.
Cheers guys!
I recently updated to marshmellow on andriod (the Sip phone app), and now when I leave a wifi area the app doesnt automatically register again. It acts as if there is no 4G data connection until I go into the app.
Any thoughts?
Hey guys. I'm struggling to get Telecube to work with FreePBX and I'm wondering if anyone can help me. I've got the latest FreePBX 13 setup on an old laptop which was fairly straightforward, but I can't seem to get calls to work properly. I've created an extension which works great on my Android Phone with Zoiper. I can register the trunk on FreePBX (and it shows online on the Telecube My Acccount), but calls still don't work. For example, when making outgoing calls a ringing tone is heard but no phones actually ring, and for incoming calls my extensions ring but when I answer no connection is ever made and it's just silent (and my mobile phone keeps ringing). Now this might sound like a firewall issue, but I swapped over the trunk to my old Pennytel connection and that worked without issue, so I know that my FreePBX setup works fine too. I followed this video tutorial series to setup FreePBX: https://www.youtube.com/playl
Thinking I may have missed something, I took a look at the Telecube Support Wiki (http://wiki.telecube.com.au/
Has anyone got a suggestion on where to go from here? PTSN isn't really cutting it anymore unfortunately.
I'm struggling to get Telecube to work with FreePBX
I dont have FreePBX but looking at the link I use a few different entries.
fromuser=<entn>
nat=f
defaultuser=<extn>
I also use host=sip.telecube.com.au for registering which registers to several different servers for load sharing . For incoming I have 3 trunk settings with a different host=119.9.51.79 etc for each but otherwise the same. I dont think this is necessary with .net
Does your extn show online in the TC portal.
Edit. See from your OP it does.
I'm struggling to get Telecube to work with FreePBX
I managed to get it working using pjsip and IP authentication (no registering). This is what I did:
Set up 1 inbound trunk (named Telecube_IN), no authentication, and in SIP server put 202.139.97.203. Port forward necessary ports in your router and set up an inbound route to go to your extensions. In Telecube set your DID to IP Trunk and route to your WAN IP
Set up another outbound trunk (named Telecube_OUT), set no authentication or registration and SIP server to sip.telecube.com.au. You need 1 extension in TC that has IP Authentication set up with your WAN IP
However this creates weird problems with handsets that register to telecube using the same WAN IP as your FreePBX box. Only an issue if you're running a hybrid setup or only have a single WAN IP though
I have no idea what the 202.139.97.203 IP is, but I would not receive calls and the logs showed it was an unknown IP. Setting this in the SIP server on a separate trunk fixed it.
I am trying to help a friend who has an account with Telecube.
He has 10 DID's including a PSTN line ported into Telecube from Optus.
I am trying to understand the setup so that I can connect an additional extension in the office. He currently has a Fritzbox that, at the moment we cant get into, that handles the network.
I have been told that all the Fritzbox does is handle the line priority when making an outgoing call. I know nothing about the Fritzbox and as I say I cant access it for the moment but I would have thought that the Telecube system would have been able to set priority for out going calls. ie select which DID is used when making an outgoing call and provide an order of priority. My terminology may be incorrect but I am sure you know what I mean.
my question is, is there something in the Telecube system where you can set priority for which DID to use first then reducing down to the 10th and last DID.?
Edit: i note that he also has an Optus PSTN line plugged into the back of the Fritzbox. Perhaps that is the line that the Fritzbox controls and subsequently Telecube doesnt.
my question is, is there something in the Telecube system where you can set priority for which DID to use first then reducing down to the 10th and last DID.?
AFAIK there is no order � the outgoing DID is set per extension. There is no limit on the number of extensions that can display any particular DID for outgoing calls.
You could have 15 simultaneous outgoing calls all using the same DID and it wouldn't matter.
I could have completely misinterpreted what you're asking, but to me it sounds like you think once a DID is in use, it is "engaged" or "busy" � which is not the case.
Interesting!!!...Thanks for the response.
Yes I was under the impression if a DID was being used it WAS engaged.
That makes things easier.
Is it possible that with outgoing calls the Fritzbox would give priority to the PSTN line and after that it would select a DID from Telecube.?
edit: Can I also assume that if somebody rings into a VOIP number there is no limit the the number of calls that can be answered?...assuming of course there are enough handsets in the office?
DID was being used
It might help to realise that a DID is not used (nor needed) for outbound calls at all.
Is it possible that with outgoing calls the Fritzbox would give priority to the PSTN line and after that it would select a DID from Telecube.?
No idea.
You can set it to failover to a PSTN line if the internet isn't working, or if registration fails; and you can set a default outgoing line for a handset � but I have no idea what happens if that default can't be used.
We don't have a PSTN line here for me to try either.
He has 10 DID's including a PSTN line ported into Telecube from Optus.
Does this mean the PSTN line is not a PSTN but a VoIP number??????
I will be in the same boat shortly.
My understanding is that a pstn line can be plugged into the Fritzbox and and can be used as part of the VOIP Telephone system rather that having a extra analog phone on your desk but I could be wrong
Does this mean the PSTN line is not a PSTN but a VoIP number??????
Sorry misread your post
The PSTN line was originally provided by Optus but it was ported over the Telecube and became a VOIP number.
my friend also has another Optus line that is plugged into the fritzbox.
edit: Can I also assume that if somebody rings into a VOIP number there is no limit the the number of calls that can be answered?...assuming of course there are enough handsets in the office?
That's correct.
The PSTN line was originally provided by Optus but it was ported over the Telecube and became a VOIP number.
So it is no longer a PSTN line? And you therefore won't be physically plugging anything into the Fritz!Box?
So it is no longer a PSTN line? And you therefore won't be physically plugging anything into the Fritz!Box?
Thats correct...but as mentioned there is a second Optus line that IS plugged into the fritzbox and according to my friend that Fritzbox allocates this PSTN line to the first extension that is lifted ready to make an outgoing call. The second handset is lifted ready to make a call and that handset needs to take a DID allocated within the telecube system. Does that make sense.?
there is a second Optus line that IS plugged into the fritzbox and according to my friend that Fritzbox allocates this PSTN line to the first extension that is lifted ready to make an outgoing call.
This is just a setting in the Fritzbox. Typically if you only wanted to use that PSTN line as a fallback or to force a number to go that way, you have to configure it in the Fritzbox. Each number (PSTN or VoIP) in the Fritzbox is configured and each extension (handset) is set to use what line it dials out on by default. A dial plan is used to send calls differently from the default.
You can set handsets to answer multiple incoming lines and you can set any combination of handsets to answer incoming calls � eg specific handsets only answer certain incoming lines or they all can answer all incoming or any combination in between.
It sounds to me as though your friend needs to give you access to the Fritzbox.
He/She probably only needs one Telecube extension at that premises (unless he needs a line hunt where incoming calls try one extension and then the next until a call is picked up) as there isn't a limit in incoming or outgoing calls per line. Calls can be transferred between extensions in the Fritzbox anyway. Hard to know without a full breakdown as to what they really are trying to achieve.
The PSTN line was originally provided by Optus but it was ported over the Telecube and became a VOIP number.
my friend also has another Optus line that is plugged into the fritzbox.
Makes sense to me ....thanks Brian
When FW NBN goes live I will port my PSTN number to Telecube and ditch Telstra forever. All my hardware stuff including the Gigaset VoIP is 12v battery powered. When you live in the bush you have to be innovative as the man who invented the internet keeps parroting.
Are the TC IP's listed somewhere?
So far I have had 3 servers used with DID incoming calls and have had these setup in separate asterisk TC trunk configs for a couple of days and not missed a call every time I tested. Each time I test I make a wireshark capture but so far only these 3. They also show up if you monitor your TC register destination ips. The problem with asterisk is that the ip held from the last dns can have changed when an incoming call arrives and the call will not IP match and get rejected. You need to be setup to match each of the ips. I think load balancing only applies to .com domain not .net
119.9.136.66
119.9.51.79
119.9.131.163
Edit. Wording changed.
They also show up if you monitor your TC register destination ips.
I saw that on the weekend but today everything is coming back from 119.9.131.163.
Which SIP channel driver?
Using pjSIP on FreePBX 13.0.113.
I also use host=sip.telecube.com.au for registering which registers to several different servers for load sharing . For incoming I have 3 trunk settings with a different host=119.9.51.79 etc for each but otherwise the same. I dont think this is necessary with .net
Does your extn show online in the TC portal.
Edit. See from your OP it does.
Yeah it's registering but there's a breakdown of data transport somewhere.
I managed to get it working using pjsip and IP authentication (no registering). This is what I did
Yeah, unfortunately I have a Dynamic IP, so I don't think this is going to work for me. Also, there will be instances where mobile devices may go through Telecube directly.
Should I contact Telecube directly about this...?
Using pjSIP on FreePBX 13.0.113.
The wiki has PJSIP settings. http://whirlpool.net.au/wiki/voip_telecube_page4
Key thing if I remember correctly was Contact User: <extension ID>
The wiki has PJSIP settings. http://whirlpool.net.au/wiki/voip_telecube_page4
Key thing if I remember correctly was Contact User: <extension ID>
Yep, everything there looks fine, including contact user. *shrugs*
Is there a way of diagnosing where the failure is occuring?
Is there a way of diagnosing where the failure is occuring?
Connect via SSH and type asterisk -rvvvvvvv
Place call and watch logs appear
type asterisk -rvvvvvvv
If it scrolls past too fast make a record of it for later review...
asterisk -rvvvvvvv | tee asterisk-output.txt
Exit the Asterisk CLI with quit
Then review the output...
less -r asterisk-output.txt
Please, is it possible to take the asterisk technical discussion out of the Telecube Whirlpool offer.
It is big enough to warrant a thread of its own.
Thanks,
S.
Please, is it possible to take the asterisk technical discussion out of the Telecube Whirlpool offer.
+1
Normally I'd agree, but Asterisk is working fine with other providers...
Edit: Ran those commands (thanks for the suggestions) and tried to make a call, Pastebin here: http://pastebin.com/QQ4azYeS
Normally I'd agree, but Asterisk is working fine with other providers...
I believe the motion is for a thread regarding using Asterisk with Telecube, not a purely Asterisk thread.
Normally I'd agree, but Asterisk is working fine with other providers...
Telecube and Asterisk discussion is now here......
I have had trouble connecting handsets and our Elastix PBX to Telecube. After many months of working perfectly suddenly the Elastix PBX wouldnt register as a trunk and finally I gave up and I registered 4 handsets with a ring group. That worked OK until recently 2 of the handsets lost their registration. After examining the registration settings I have all handsets with a SIP address of sip.telecube.net.au . 2 are registered and the other 2 are not. I changed the SIP address on those two to sip.telecube.com.au. and they registered.
My question is which sip address is correct or are they both supposed to work and would this be the reason some months ago that Elastix lost its connection (it is using .net.au.)
Cheers
EDIT: Some areas within Telecube it says (.com.au) and others it says (.net.au)
EDIT: correction. The trunk/extension does register within the Elastix system. The inbound route is established and has worked in the past however all I get now is something similar to an engaged signal after about 5-10 seconds. The number called is a 1300 number which is directed to the extension number/Trunk.
Question for the TC super users (or maybe Gigaset)....
My brother has a TC account with DID setup through a Gigaset. He is saying that the incoming caller ID being presented is his own DID, rather than the callers.
Is this a incorrect setting in the Gigaset, TC account, or neither?
He is a fair drive away, so would prefer to help him troubleshoot remotely if it is a simple setting he can fix himself. Hoping one of you might seen this before (I haven't ).
He is saying that the incoming caller ID being presented is his own DID, rather than the callers.
Is this a incorrect setting in the Gigaset, TC account, or neither?
We've traced the call, and it's coming from inside the house! Tell him to get out of there fast! :)
In the telecube portal in the settings of the DID there is are a couple of check boxes down the bottom. One of them will cause this. Something like "set as CLI"??
In the telecube portal in the settings of the DID there is are a couple of check boxes down the bottom. One of them will cause this. Something like "set as CLI"??
Ah, yep. That would be it. :)
We've traced the call, and it's coming from inside the house!
Hilarious...
Something like "set as CLI"??
Do you mean Special Configuration � DID as Caller ID?
Maybe John can clarify what this setting actually does as I thought it was for setting the DID as the outgoing caller ID so there was no need to go through an authorisation process because the DID is already known and associated with the account.
sip.telecube.com.au currently down, can't ping it... Been noticing my phone going up and down a bit today on registrations.
.net.au is ping able
.net.au is ping able
Can you register on .net.au?
Edit � I can register on .net.au
sip.telecube.com.au currently down, can't ping it
Yes, I'm having trouble too. Strangely, I still have an active connection through my Cisco ATA, but my new Yealink phone can't connect.
Edit: Yep � sip.telecube.net.au works for me too. Immediate registration.
Strangely, I still have an active connection through my Cisco ATA, but my new Yealink phone can't connect.
The dns resolution is changing because you are using the load sharing platform . I guess your yearlink registered without doing a new dns and has been rejected. It will come good in a while as the both start using the new resolution.
I guess your yealink registered without doing a new dns...
Hmm. Not really understanding this. Only got the phone on Friday. On the registration page there are fields for SIP Server 1 and SIP Server 2. Should I put .com in one and .net in the other as a fallback?
I couldn't register to sip.telecube.com.au for some time, IP was 119.9.131.163
Now I can ping .com.au and the IP is 103.193.167.41
When changing public DNS, I always edit the TTL to the lowest reasonable value(60sec), keep it for sometime, change to new IP with the TTL still at the low value, leave a gap and finally modify TTL to a recommended permanent value(3600sec or more).
Should I put .com in one and .net in the other as a fallback?
Use .net everywhere until TC gets it sorted .
edit: nvm, inappropriate comment.
I don't understand people's eagerness to use .com
People are told to use it in the portal.
People are told to use it in the portal.
I see what you mean now. Sorry, I hadn't noticed that.
hi what is the 1300 number monthly rental cost when your on the whirlpool special offer price ?
Is TC down this morning??
Cant connect to the website?
It's working for me.
Oops � no � can get the login page but can't log in.
I have lost registration on all extensions from 7am this morning due to DNS resolution failure of the Telecube domain.
Just starting to recover registrations again now.
I have lost registration on all extensions from 7am this morning due to DNS resolution failure of the Telecube domain.
Just starting to recover registrations again now.
Yes, no phones here either
I can log in and I can make calls.
Have I just come late to the party?
S.
We've a router gone down in Sydney and it's taken out the primary db, I'm working on bringing it back up in Melbourne now.
No concrete ETA at this stage but hopefully 15 � 20 minutes.
Reboot working now
1300's working here now... John I assume you do have more than 1 router? :)
We're still seeing registration failures across our extensions (10+). Have the routing issues been fully resolved, or is it still a work in progress?
We've ongoing issues .. a core router is flapping and the failover isn't doing what it should. We've a tech on the way to the dc and I'm still working on migrating the main db to Melbourne.
Cheers John, thanks for the update.
I presume my issue is as a result of this.
Everything appears to be registered, but my inbound trunk isn't working.
Seem to be able to make outbound, but those don't go out on that trunk.
Definitely something odd happening...
My phones register and can dial out but can't receive incoming calls on DIDs or 1800
I'm back now
I can't log into the portal (takes a long time to validate, then on apparent timeout says check credentials). Anyone else?
My phones register and can dial out
Yep, same here.
All Telecube accounts extensions registered.
Outbound is working fine, but inbound is no go.
Can't access the portal to see what is happening at that end.
same here
We are offline for both inbound and outbound. Trunk is unregistered. Using IP 103.193.167.41
Worst part for me is I can't get into the portal to forward the broken DIDs to PSTN or mobile.
At the moment, no outgoing and no incoming DIDs.
Be thankful that we know John and his team are on the job; if this was Tel$tra, we'd still be getting soothing noises from a call centre in Bangladesh.
We're facing a DDoS attack .. working with the carriers and DCs now trying to get ahead of it.
Not good all the best I presume we all will be credited? all the best kind regards Paul
Going forward what can be done with incoming calls to a business if TC are down?
If clients cant contact a business they dont have a business. TC may not be down for long but so far TC have been down or unstable for the last 3 hours
I am not complaining I'm just wondering what can be done if anything.?
Diversion on busy? or something similar?
Any suggestions?
time to price akamai ddos mitigation service?
that being said � it pisses me off when people launch attacks on honest businesses, especially a relatively small service provider like Telecube. I can understand people launching DDOS attacks against large 'evil' corporations, but this is just pathetic.
I'm sorry you have had to go through this John.
I am not complaining I'm just wondering what can be done if anything.?
Keep waiting for a break in the DDoS and change your DID's to forward to another carrier or mobile temporarily.
time to price akamai ddos mitigation service?
Time to price an investigator and assassination squad to permanently take out the source of the attack.....
I don't know about you, but one of a number of business I manage who have their DID's with Telecube currently (due to temporary relocation) already have their primary number forwarded to a mobile phone, which is not connecting through anyway due to this issue. So...
Just dead.
Diversion on busy? or something similar?
Any suggestions?
+1 We really need a last resort fail-over to mobile or PSTN setting as our business has been without calls for a few hours now and in such a competitive market we need to respond really fast.
I'm quite happy to keep my business phones with Telecube however have had a number of outages the last few months and my director is starting to give me flack about changing to VoIP.
it pisses me off when people launch attacks on honest businesses, especially a relatively small service provider like Telecube. I can understand people launching DDOS attacks against large 'evil' corporations, but this is just pathetic.
It's just old fashioned greed. The perps know that smaller businesses don't pay for DDoS prevention measures so they are an easy target. Unless John takes drastic measures Telecube could be out of action for 24-48 hours which is the typical purchase time for DDoS botnets.
what can be done with incoming calls to a business
I know of another VSP that allows incoming calls to ring simultaneously on the VoIP line and to other nominated number/s. I have it permanently set to call the main VoIP line and a mobile which is only used as a backup. There is no need to log in and change anything when a problem occurs, as the simultaneous calling is always active.
I don't believe that Telecube can be set up to behave in exactly the same way but I'm happy to learn otherwise. If Telecube can't do this, I hope it gets put on to the list of enhancements. (I am not talking about failover if registration is lost; I'm wanting true simultaneous ringing.)
Fortunately, I still have Pennytel.
S.
We're talking to providers of DDoS protection now and also talking to the carriers to see what options are available on the transit links in the short term.
Apologies .. hopefully will have a solution soon.
We're talking to providers of DDoS protection now and also talking to the carriers to see what options are available on the transit links in the short term.
Apologies .. hopefully will have a solution soon.
John, is there a way you can manually forward our DID's to a mobile until this is resolved?
Is Telecube Down ??
It is down ZakDog... keep an eye out for updates from John M.
practically, diversions are obvious consideration, but logically the DOS attack would also prevent that from being effective.
At the moment I think its better to let John solve the problem rather than engage in discussions.
I am very confident, he will update this thread when he has an update.
It is down ZakDog... keep an eye out for updates from John M.
ok thx thought my yealink had packed up but working on WorldDial point, never read the earlier threads oops
So I take it both .com.au and .net.au are down
I cant ping either from Sydney and all registration lights on .com.au aren't working
We're down also, lines registered but no incoming calls which is really frustrating our clients who use TC.
Im glad TC are working on the issue but they do need to work on their customer service and letting customers know whats happening.
Tried calling their number, line busy... emailed support, no response or acknowledgement either...
Seem to be able to make and receive calls here, but Busy Line Indicator isn't working...no biggy.
Hope it all gets fixed soon!
We're facing a DDoS attack .. working with the carriers and DCs now trying to get ahead of it.
Thanks for the heads up. :star:
Would have been nice to have been notified rather than find out by chance 3 hours after the phones stopped working. I'm going to have some irate customers.
Tend to agree with ^^^.
Should be some sort of service status page on the main telecube website, which by the way is working fine.
^^^^^^^
Agree also.
Is there some way to get redirection setup?
when the s**t hit the fan like that think it would be hard to cover all basis, bit hard to think of every thing
It's just old fashioned greed. The perps know that smaller businesses don't pay for DDoS prevention measures so they are an easy target. Unless John takes drastic measures Telecube could be out of action for 24-48 hours which is the typical purchase time for DDoS botnets.
So how does a perp make money from a DDOS attack? I always assumed it was just a way off making somebody else lose money from downtime/loss of advertising revenue etc etc
They're either just a/h's or I guess they could send a ransom demand
So how does a perp make money from a DDOS attack?
Old fashioned ransom demand with payment to be made in bitcoins so it's untraceable. They'll start with something small like $5k and double it every hour. Vulnerable businesses will pay up. However if the victim pays they just end up financing the next 10+ botnet DDoS attacks on other victims. There is also no guarantee that the perp won't attack again.
Better off spending money on DDoS mitigation measures.
Has anyone ported a DID from another VOIP provider before?
Yes. I had Telecube port DID's from PennyTel.
Has anyone ported a DID from another VOIP provider before?
Many people have ported DIDs from other VoIP providers. I ported a DID from MNF.
Hi John,
Can we get an update on progress, maybe a 1:30pm update please?
Cheers.
Has anyone ported a DID from another VOIP provider before?
Yeah, I ported one of my PennyTel DIDs recently. The whole process took less than week.
Should be some sort of service status page on the main telecube website
Sounds good but during the DDOS the home page is difficult to get to, so it wouldn't make any difference. Perhaps an email from another domain not under attack. It's easy to be wise in hindsight.
Sounds good but during the DDOS the home page is difficult to get to, so it wouldn't make any difference. Perhaps an email from another domain not under attack. It's easy to be wise in hindsight.
The home page seems to be working perfectly right now, which means it's probably hosted elsewhere, hence why they should have status updates there.
Can we get an update on progress, maybe a 1:30pm update please?
Yep .. the latest ..
We're working with Optus to null route the IP's that are being attacked. The attack is flooding our IP transit on both sites.
We have a plan that should allow us to clear one site and route legitimate traffic over cross connects.
Hopefully we are talking minutes now ..
Hi John,
It appears that your web site is working ok so I expect you should have outage information there.
Not many of your users are going to look here, I only found this after I went looking for a Telecube Facebook page (which you should also have linked from your homepage) and someone had posted a link to here.
I would suggest that Facebook will likely be where people will look after your website.
Once this is sorted, I'd appreciate a Facebook post explaining what happened and what changes have been made to stop it happening again in future.
thanks, Al (Pushie Enterprises)
Hi John,
I appreciate (and i'm sure many others do!) and continue to applaud the service/support/communication that Telecube is able to offer.
Thanks for providing more high level details for those who follow, it's great to see where you are in the process.
Fingers and legs crossed for all involved for ongoing temporary measures and long term mitigation.
Sounds good but during the DDOS the home page is difficult to get to, so it wouldn't make any difference.
Most other internet companies I deal with do a service update via Twitter. It's a good way to get out a quick message, and I can keep an eye on everything from my Twitter feed. Maybe you could get your Twitter account more active John?
Well if you've been reading this thread, we know that:
- A DDOS attack commenced on Telecube early this morning at around 8am
- They are currently working to re-route traffic to allow access again.
Still to do:
- Hire mercenaries to hunt down said attackers and [insert punishment here].
The home page seems to be working perfectly right now
Not for me, wasn't when I posted the last post.
^^^ Totally agree, communication should be much more forthcoming. This is crippling for business.
We are up and working again thank goodness!
Starting to get a bit of love now.
Yeah, I ported one of my PennyTel DIDs recently. The whole process took less than week.
Sweet, thanks. Gonna give Telecube a try. What what the actual down time for the port? Few mins/hours/days?
My third party 1800 no diverts to a Telecube DID, and all morning those incoming calls are ringing through on a spare Mynetfone DID. I did not redirect my 1800, so either I am going mad, have osmosis power in my backup plans, or something else.
Inbound calls go to my IVR now but when selecting an option no extensions ring here in the office
Extensions aren't registering but redirecting out of IVR to mobile works
Interesting that one of my services via ISS satellite and RSP SkyMesh, has survived the whole time.
The others with Telstra ... not so lucky.
Extensions coming back on now
We reach them over WAIX and apart from a short blip are online and working normally. We have another Telstra DSL service that can't register though.
No registrations for us at the moment either
Extensions connected over Internode back online but not Telstra ADSL or Optus 4G.
I've got desk phone extensions registered for outgoing but no incoming yet and mobile cloud phone not registering.
I can confirm my experience is that call forwarding from the control panel appears to be working, however registered extensions do not receive calls routed via either standard geographic DID's or 1300 numbers.
My trunk now appears to be working. Calls coming in.
Nothing here yet, not even reroute (line hunt) to mobile numbers.
Working on iinet DSL but not on Telstra Fiber/DSL, both in Melbourne.
No extensions are registering here yet either. However things seem to be improving: as compared to before where incoming calls would die and the back-end was unreachable, now I can actually log-in to the back-end, and the DIDs appear to be ringing (from the perspective of the caller obviously, nothing is happening on our end) � eventually going to voicemail which then gets forwarded to our email as usual.
Far out I wonder who's behind the DDOS?
No extensions are registering here yet either. However things seem to be improving: as compared to before where incoming calls would die and the back-end was unreachable, now I can actually log-in to the back-end, and the DIDs appear to be ringing when called � eventually going to voicemail which then gets forwarded to our email as usual.
^ x2
Inbound calls are working for me now :)
Lost all registrations now
All extensions and inbound calls have been offline for 4+ hours at this point. Made for quite a Monday!
No reply to my 1-week-old ticket or today's outage ticket either.
No doubt everything will come good.
Update
Please change your registration address to 103.193.167.89
This is a temporary measure until we can get the DDoS protection in place.
We are still getting attacked on the sip urls.
Edit: This is only for those who can't register to their extensions. If you are connected to sip.telecube... and registering ok then leave the settings as it is. You will be connected through one of the peering networks.
What determines how often my Yealink handsets try to re-register as an extension with Telecube or do I have to go into each handset and "confirm: for it to register.?
Please change your registration address to 103.193.167.89
No registration on this for me either
Please change your registration address to 103.193.167.89
Sorry, that doesn't work: Register Failed (says a Yealink 41P).
No registration on this for me either
Same, no registration (on Telstra ADSL).
Please change your registration address to 103.193.167.89
Yep that fixed the problem for me running my PBX from AWS host. Finally getting some incoming calls for the day!
What determines how often my Yealink handsets try to re-register as an extension with Telecube or do I have to go into each handset and "confirm: for it to register.?
Registration needs only to be done once, but you set the renewal time for it to be refreshed in the extension section on your device under SIP Expiry with the desired number of seconds.
Please change your registration address to 103.193.167.89
I can ping the IP from Telstra fiber but no registration yet; comes back with request timeout 408.
Ditto
up and running on Telstra services now
Please change your registration address to 103.193.167.89
Sorry, that didn't help.
Still can't register.
How do I do this? � change the registration, that is
Sorry, that doesn't work: Register Failed (says a Yealink 41P).
Same on a Yealink T23G. All the possible options fail for me.
WAIX registrations to telecube dropped ~2:45.
We can ping but can't register it seems
Edit: Working on non-hardcoded IP now it seems
I can see the congestion is slowly easing for the main IPs.......
Can no longer register handsets on Internode via host name or the temp IP. Telstra ADSL and Optus 4G seem to be up though.
We've just been attacked on 103.193.167.89 which I only posted here. It's been null routed.
John, I was going to say they seem to be watching WP.......
Just came back up, Telstra Cable in Leichhardt, NSW
All extensions registered and working now.
We've just been attacked on ...
Hi John � have you spoken to James at Micron21?
Yep, we're getting organised with that now.
All good again. Thanks for the very quick response to this.
We are still getting attacked on the sip urls.
I don't understand. URLs end up going to an IP address anyway.
Edit. Oh.. different than the DNS record for .net.au. Didn't notice at first.
We've just been attacked on 103.193.167.89 which I only posted here. It's been null routed.
They could be doing a network scan on your (reasonably) well known subnets and attacking whichever port responds.
Any possibility to whitelist from your ACLs? (assuming all this is not from a customer)
Confirmed as well online here on Telstra ADSL2
Confirmed as well online here on Telstra ADSL2
Still not for me also telstra brisbane
Cloud soft phone working on Telstra 4G � called a mobile and it was clear.
This is to the whole forum: I love telecube but sometimes things do go south.
Any recommendations for a secondary standby VOIP provider to be used as a backup? Ideally something with minimal or $0 ongoing costs that we only pay per call... (I'm probably asking for too much).
It's not going to bring back the fallen over DIDs but at least people in the office will be able to make outgoing calls.
Any recommendations would be welcome.
By definition a DDOS (distributed denial of service attack) is not from one person/origin as the name suggests, which is part of the problem and issue with successfully mitigating such attacks, so therefore selectively white listing ACL would not do anything here.
It really can be seen as a reverse domino effect, whereby the concentration of traffic/request/flooding is targeted to an exposed endpoint (by virtue of the service), taking that system offline. Mitigation attempts would then be passed up the chain, but if the transit providers up the chain can't handle the inbound traffic, or effectively filter/route it, they need to stop advertising the addresses or range being attacked (null route) � hence Telecube would then drop off the air.
It will be interesting (maybe not the right word to describe this) to see how this crappy game of cat-and-mouse continues :(
All the best John & Team.
We're back too...
As suggested above, it would be great if Telecube had a status page like : http://status.status.io/ or even a Twitter feed for alerts.
It solves that first step of troubleshooting the voip outage, discovering if is a internal network / isp or voip provider outage.
Although, customers can setup their own monitoring of this or other SAAS products, by using Pingdom or Statuscake etc, to monitor the Sip server.
Any recommendations for a secondary standby VOIP provider to be used as a backup? Ideally something with minimal or $0 ongoing costs that we only pay per call... (I'm probably asking for too much).
Freshtel provide calling to landlines and 13/1300 numbers for a flat 10c per call on their Free (prepaid balance) offering.
MyNetFone have a WhirlpoolSaver Plan here � https://www.mynetfone.com.au/
With that all being said, let's dig in and get around John and team � they are no doubt working tirelessly to get this resolved.
My .com.au registrations are also back
Sweet, thanks. Gonna give Telecube a try. What what the actual down time for the port? Few mins/hours/days?
My port only took a couple of days. The day before the port, I received an email from Telecube with a date and time....and a reminder get the extensions, queue etc set up. All very efficient!
My port only took a couple of days. The day before the port, I received an email from Telecube with a date and time....and a reminder get the extensions, queue etc set up. All very efficient!
Yeah, I can attest to the porting process with Telecube being great. Once the port is accepted, they pre-load the numbers into their system so you can pre-configure your extensions/queues/etc... while you wait for the port to finish.
On the day of the port you shouldn't really see anything more than 5 � 10 mins of downtime when it's being switched.
Thanks for that. Sure, I wish I could help somehow as well. Just as DDoS is distributed, it would be nice if there was a way to somehow contribute to the mitigation of it in a distributed way to stop the a/h's.
This is to the whole forum: I love telecube but sometimes things do go south.
Any recommendations for a secondary standby VOIP provider to be used as a backup?
I highly recommend Pennytel.
Looking at their web site it appears they're being bought out by MyNetFone.
#sarcasm
there are more appropriate forums to talk about backup providers, i think its bad manners to do so here.
If one wants a stable/reliable provder as a backup, wouldnt you choose that provider in the first place :)
at least people in the office will be able to make outgoing calls.
For an office it is a must you have at least one backup VSP. We use two, one TC and the other one is a global provider which gives us a lot of flexibility. All of our DIDs are with TC which unfortunately means no incoming calls in an event like today's.
Update
We've support from upstream which is keeping the attack under control and we're implementing a permanent DDoS protection solution which should be in place over the next 48 � 72 hours.
I'm really sorry about the issues today and thank you for your patience.
All of our DIDs are with TC which unfortunately means no incoming calls in an event like today's.
Forward them to another providers DID?
Pretty sure the DIDs come over on a seperate handoff to customer SIP traffic, and if it was outgoing over PTSN it might not of been effected either
Forward them to another providers DID?
Couldn't even get to TC's portal while the attack was in full swing ..........
I'm really sorry about the issues today and thank you for your patience.
Thanks for keeping us in the loop. It's the reason we support you.
I'm really sorry about the issues today and thank you for your patience.
Good learning experience John! It just means that you will continue to improve the level of your service. And I'm sure you have enough goodwill here to ride this out.
Things could be worse. I was just thinking of when I lost my landline last year. Phone call to iiNet who logged a fault with Telstra. From memory it was 3 days to get fixed and there sure weren't any ongoing updates.
I'm really sorry about the issues today and thank you for your patience.
Really appreciate your efforts to restore services John.
Any chance you could decouple the portal from the sip cluster so that we could at least divert calls in a similar event?
I'm really sorry about the issues today and thank you for your patience.
Thank you John. Like everyone else here, really appreciate your efforts today.
Thank you John. Like everyone else here, really appreciate your efforts today.
Thank you to John and the Telecube team.
Any chance you could decouple the portal from the sip cluster so that we could at least divert calls in a similar event?
They don't seem to be in the same location. According to my tracert they are not even on the same continent.
Name: sip.telecube.net.au
Address: 103.193.167.41
Name: telecube.com.au
Address: 54.200.103.143
Aliases: www.telecube.com.au
Interesting DDoS to take out the web page and the SIP server at the same time on opposite sides of the globe.
S.
Interesting DDoS to take out the web page and the SIP server at the same time on opposite sides of the globe.
manage.telecube.com.au is on a similar IP range to SIP.
They don't seem to be in the same location.
I think he might have meant SIP and portal i.e. the manage subdomain:
[matt@sws-per-dev1 ~]# host manage.telecube.com.au
manage.telecube.com.au has address 103.193.166.39
Matt
Anyone have a fun day?
apart from phones going out, before lunch I also lost,
- online shopping platform due to database malfunction
- half of my remote P.O.S. appliances collapsed after an application update
- my NZ office shipping system keeled over
coffee machine unscathed, nothing much else could go wrong.
Job for tomorrow, send memo to my programmer, dont break things when our phones dont work.
manage.telecube.com.au is on a similar IP range to SIP
Thanks
That explains it. I hadn't noticed the manage.
And thanks to Matt too.
S.
So I'm still getting registration failures, I can ping sip.telecube.net.au fine.
I see a number of people were saying they could register again, anyone on Telstra ADSL able to register?
Same same. Extensions in Australia are registering fine. Can't register from Japan however.
All my extensions are good, I am connecting on TPG ethernet, and registering to sip.telecube.com.au
Yup, can confirm international connectivity issues.
When I switched my device to VPN via Australia, no problems. When I try it from a Japanese connection, it fails to connect. Must be something to do with the DDOS mitigation.
I'm on a Telstra Australia ADSL IP l and can't register, so I suspect they are blocking my IP for some reason.
It not surprising that they are blocking IP from outside australia, given the DDOS.
Not sure why they are blocking local IP's unless there is some DDOS being spoofed from it or something.
I'm still not able to register. I'm on Telecube ADSL.
I'm still not able to register. I'm on Telecube ADSL.
LOL that's pretty funny, blocking from their own ADSL service.
Maybe those that can register are coming via peering not over normal inbound links.
I'm not going via any peering, so maybe that why I'm blocked still.
I'm still not able to register
I'm on a Telstra Australia ADSL IP l and can't register
Can you email support please with your details so I can have a look?
I'm on a Telstra Australia ADSL IP l and can't register, so I suspect they are blocking my IP for some reason.
Have you set the expiry time on your equipment to less than 180 seconds? I know other VSP's like Pennytel implemented DoS protection blocks if you attempted to renew registration at less than 5min intervals.
Can you email support please with your details so I can have a look?
Hi,
Email sent with tracert, IP address and mobile phone contact details.
Happy to work with you to resolve.
Regards.
Have you set the expiry time on your equipment to less than 180 seconds? I know other VSP's like Pennytel implemented DoS protection blocks if you attempted to renew registration at less than 5min intervals.
Registration refresh time is 180s, which I got from their wiki.
edit Changed to 360s made no difference.
LOL that's pretty funny, blocking from their own ADSL service.
I'm using an unlocator service so maybe that's throwing a spanner in the works. I'll send an email John, but it's not really urgent.
4 extension all on-line but one in the US dropped about 1.30pm today and is still out. 3 of these are registering with .com and 1 with .net.
3 of these are registering with .com and 1 with .net
.com and .net are resolving to the same IP for me?
com and .net are resolving to the same IP for me?
.net is the old platform and I haven't seen its resolution vary. .com is the load balancing one and varies with servers. It is normally different to .net but today traffic was probably moved back to the .net platform. for a while.
Any recommendations for a secondary standby VOIP provider
Prolly a bit OT. I used to use SipMe as my backup VoIP provider for years, but too many people did the same thing! They went broke. Factortel tried to capitalise on the SipMe demise, I cannot too strongly NOT recommend them.
FWIW. I'm currently using Maxo and PennyTel as backups, just hope that the PennyTel plans migrate to MNF without too much agro.
HTH, G20.
I noticed my registrations still hadn't happened automatically after the issues today (both extensions were "Failed" still, some hours later). So, I logged in to the portal to see if I could troubleshoot, and generated a password on one of the extensions and updated the registration on my Gigaset to match, and it connected straight away on that extension. I repeated the same on the other extension, and a minute later both were happily registered and working again.
It might be worth trying, if people are still having issues connecting.
Also, given todays issues, I have set my incoming DID as Line Hunt (rather than queue). Normally my Gigaset voicemail will collect the call well before diverting, but atleast if it loses registration for some reason, hopefully the DID will route to my mobile instead. My thinking is that it will be a fallback position, without having to try to gain access to the TC portal on the fly.
I believe that we are all very fortunate to be with a provider who reacts so quickly to resolve a problem of this magnitude and is already working to strengthen the platform against future disruptions.
Maybe the best way we can work to ensure greater stability and redundancy is to simply give John more business- his commitment and honest, open attitude deserve it.
I'm using an unlocator service so maybe that's throwing a spanner in the works.
It was indeed this. I removed the proxy DNS settings in the router, rebooted and got immediate registration.
The FA Cup is coming up this weekend John!! I hope this will all settle down by the end of the week.
Edit. Actually I just realised I won't want to be getting any phone calls during the match anyway, so maybe it's a good thing?
Actually I just realised I won't want to be getting any phone calls during the match anyway
:-)
Ported a DID in from another VoIP provider today � have to say the functionality on the control panel is quite extensive.
One small problem though. I can ring the DID from a Telstra mobile, but not Optus or Vodafone. Do things like this generally take time to "propagate", for lack of a better word?
I can ring the DID from a Telstra mobile, but not Optus or Vodafone
Sometimes some networks aren't updated properly when a number ports, please email support with the details and we'll get it checked out.
I've just returned to the office to try and get going for tomorrow and power cycled my whole network.
All phones are set to register to .net.au and are all configured the same except for the username and password.
Really weird � only 1 out of the 6 handsets has successfully registered. All the others report "Failed � No response"
Any help?
Any help?
Email support please .. I'm here now and I can have a look at your extensions
I'm here now and I can have a look at your extensions
Try and get this kind of service from Telstra. Thanks John, email sent
Little confused � haven't been following the thread for a while.
Are we supposed to register to .com.au or to .net.au?
Anyone able to connect from overseas? Am in India and not able to connect to sip.telecube.com.au
Anyone able to connect from overseas? Am in India and not able to connect to sip.telecube.com.au
Same here for overseas. In Japan, I can connect through NTT Docomo mobile network but Softbank ADSL is a no go.
Anyone able to connect from overseas?
John has told me they will have to continue to block international traffic for a day or so, until they get the DDoS protection in place.
Edit: This also includes people in Australia who use a proxy ip address.
Down again?
Got reg but can't place or receive calls or get to portal
The web site comes up but cant login....:-((
My DID's ring to the IVR but no extensions ring and when a voicemail picks up it doesn't play the greeting
I got in to the web site, but it shows all my extensions as 'inactive' of which they aren't, and weren't when I first logged in.
And only 2 mins prior showed me as off-line, of which I had registration, but now flashing red as off-line.
Not bothered at this time of day.
John & the team sure are doing a top job trying to get it all sorted out.
Edit: Slight addition to first comment. :)
Top marks TC.
Edit 2: All extensions are showing as active again, and back online accordingly. As at 713am.
Amazing service John.
Anyone able to connect from overseas? Am in India and not able to connect to sip.telecube.com.au
Same here, unable to register from Switzerland (sip.telecube.net.au )
Not bothered at this time of day.
Some of us have businesses that start trading at 6am
John & the team sure are doing a top job trying to get it all sorted out.
No doubt and getting support from the man himself at 10:30 at night is a credit to the business
Things seem to be recovering slowly now. Perhaps a change was made early this morning. Just started freaking out when I spent all night testing things to a working point after copping flack from my superiors, and returning this morning to find I'm back to square one.
Main thing is to get to the portal where I can change routing to a mobile if all else fails which is definitely working now.
Thanks TC!
Telecube is down again. Someone wants revenge!
edit: forward all calls to my mobile. Hopefully that worked.
Yep spoke too soon. At least I got diversions working
Sorry guys .. working on it
Same here. (Most) extensions registering but call queues ringing out and going to voicemail. Have changed DID to forward to mobile temporarily which seems to be working.
Ditto Exactly.
also The Cloud Softphone clients cannot register.
Looks like no softphones can register. Tried Zoiper, Softphone and MicrSIP. All dead. Oh well, as long as the landlines continue to chug along, no probs...
John, You're killing us. I got no work done yesterday because every site was down and now it's dragging into a second day. Customers are more than furious. Have you got an ETA?
Is there an option in the TC portal to be add a failsafe number? So if the lines are down calls get diverted?
We had this with iinet
John, You're killing us.
Actually the criminals that are attacking John's company are killing you.
WTH, my extensions are registering with an OK response, and incoming calls to DIDs appear to be ringing for callers but no traffic from Telecube is notifying my server about incoming calls!
So once again incoming call traffic is not working.
Edit: The extension registrations that occurred this morning around 6:45am are all showing as online in the portal, but the extensions I have manually refreshed registration this hour are showing as offline in the portal.
However in all cases my PBX is getting an OK response to registrations with everything shown as registered on my server, but all incoming calls on all extensions are just ringing out as phantom calls with no communication to my PBX.
I'm lucky enough to have another voip provider I'm also a reseller for...only have one business on telecube so far � so was able to just connect their pbx to the other providers sip trunk, activate a temp DID, and forward calls from the main number to the temporary sip trunk DID.
That seems to be working fine for the moment
Is there an option in the TC portal to be add a failsafe number
setup a linehunt
John, You're killing us. I got no work done yesterday because every site was down
What's your business continuity plan?
Have changed DID to forward to mobile temporarily which seems to be working.
This works for me too, so may be a good option till this is cleared up.
setup a linehunt
Can anyone supply instructions for this or point us to the wiki entry?
Edit:
I realise that there is http://wiki.telecube.com.au/d
But it is not resolving
Good instructions here:
http://wiki.telecube.com.au/
Line hunting (or hunt group) is the method of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which line will receive the call in a sequential manner (e.g. 1st number then to 2nd number, then to 3rd number, and so on). This gives you an option to use not only VOIP extensions but external numbers such as your mobile or standard home service as well.
This feature allows calls to be forwarded to another line if the first line is unable to pick up the call.
To add a hunt group, log in to your account. Go to the 'Services' area, click on 'Add New' tab. Select 'LineHunt (Hunt Group)' option.
Configure its settings:
Input Label Name. Wait for the system to create the Hunt Group. Then, go to 'Services'. Click on 'Manage' next to the hunt group name.
Select extensions or numbers to hunt and associate a voicemail if desired.
Input desired Ring Timeout.
Possible Sequences:
Digital Extensions > Mobile Number
Digital Extension > Mobile Number > Voicemail
Call Queue > Mobile Number > Voicemail
Finally you will need to go into "manage" option for your DID and select Line Hunt at "Profile Type" input box.
Update
We're moving ahead with DDoS Protection with Micron21, hopefully it should be in place by the end of the day.
In the meantime we'll keep trying to shuffle traffic around the attacks and you should be able to route incoming calls to mobiles or fixed lines.
Apologies again to those affected, I expect to have it resolved through the day.
But it is not resolving
Screenshots just in case:
http://s32.postimg.org/haxt8hclx/lh01.jpg
What's your business continuity plan?
Even Telstra lost services for a day (twice) in recent times.
Good instructions here:
Thanks.
and
Wamuran4512
It did eventually resolve but after the above posts.
Having trouble with outgoing calls as well. Due to Telecube SIP servers giving a false OK registration outgoing calls hang doing nothing for 30+ secs then Telecube servers accept the call and you hear the call ringing but the call never rings the destination at all!
Phantom ringing now for both incoming and outgoing calls.
John, I would prefer if your servers rejected registration until the problem is fixed rather than give a false registration that screws up our outgoing call routing and has incoming calls ring out rather than be rejected.
Even Telstra lost services for a day (twice) in recent times.
My point was not to rely on a single provider where practical, regardless of who it is.
Screenshots just in case:
http://s32.postimg.org/haxt8hclx/lh01.jpg
http://s32.postimg.org/r94zpqhw5/lh2.jpg
http://s32.postimg.org/pqnu9cwet/lh3.jpg
Thank you :) A++++
It's hurting us now but once resolved it will make the network stronger, I'm sincerely sorry to those that are affected.
+1
Understand entirely about this being an issue that is beyond Telecube's control, but it would be great if there was communication of the issues outside of Whirlpool (only just thought to check here after the phone line didn't work).
Agree 100% � the last place I thought to go looking was Part 4 of the Telecube Whirlpool offer thread.
The support phone lines are just ringing out, surely there could have been a recorded message explaining the outage and no one was available to answer calls. And what about a 'current service status' page on the Telecube website ? Surely it wouldn't bee hard to get some traffic light style monitoring that customers could refer to when there phones aren't ringing.
At the very least there should be a seperate 'Telecube outage' or a 'Telecube issues' thread here on Whirlpool rather than throwing all of this banter in a service offer thread.
In my IVR I am diverting all options to mobile phones, but the mobile phone doesnt receive the call
it ends up on the mobile phone users voicemail.
- the caller hears the phone ringing. so obviosulty the 'network' is not placing the call.
the last place I thought to go looking was Part 4 of the Telecube Whirlpool offer thread.
You may find this is a "whirlpool" issue. Perhaps providers are not allowed to start or have multiple threads.
For me personally, it was the first place I looked because I always firstly assume that other people are having the same issues and move on from there.
Also agree that there needs to be better support communication. Also experienced no answer on support line, no email response on Murray's or the support email address. I have a large customer base on TC and I look like a goose when I have no information or explanation or ETA on the situation and have to trawl Whirlpool for answers! I'm a huge fan/supporter of TC, but managing customer expectations with good communication is definitely something that I would like improved. Agree with a Status page that is kept up to date. Look forward to having the current issues resolved. Keep up the good work John!
Yes please, like many others, this is costing us money. We really, really do need either an SMS broadcast to mobiles or a goto page for status updates when faults like this occur.
Due to Telecube SIP servers giving a false OK registration
Even on-net extension to extension calls are failing.
lso agree that there needs to be better support communication. Also experienced no answer on support line, no email response on Murray's or the support email address.
One of the serious side affects of a small service provider outage is that its a catch 22, their support area gets overloaded with enquiries but its the same people that handle the communications, and in this case the same people are doing the fixing.
If it was telstra, then sure you can get through to support, who will tell you its broken, and give no details nor an eta, because they dont have any info, and are under instructions not to annoy the higher levels of support, who are busy trying to solve the problem. So despite the ability to speak to someone, you are no better off.
The best thing we can all do right now, to get this solved quicker, is dont overload them with enquiries, nags and feedback, Save that for later. Also now is not the right time to work on their communication platform.
Also now is not the right time to work on their communication platform.
I completely agree, but I hope it happens as a result of this episode.
I suspect that DDoS is what is causing my FreePBX server to not register. All good; thought it was my fault and was about to open a support ticket.
Actually, on an unrelated note:
John, on the Telecube site in Extension Settings, it lists the SIP server as
sip.telecube.com.au
In the wiki here, it's
sip.telecube.net.au
Which one do we actually use? :)
Which one do we actually use? :)
Officially .. .net.au .. however .com.au should work too but is still under development
I completely agree, but I hope it happens as a result of this episode.
Definitely a high priority
Which one do we actually use? :)
When you add an extension in the portal, it defaults to sip.telecube.com.au so it looks that is the one TC would like us to use, although .net should still work also.
edit: just saw John's post. Looks like it is the other way around. Strange that the portal wants us to use .com.
I'm aware there's ongoing issues with Telecube � in Perth, I cannot connect at all to the SIP provider � I get the following error:
Problem at server (Sip error 408). Try again later.
Any ETA for a fix? Without being able to connect to the SIP servers at all, I can't make local or international calls, it's a dead line.
Update
A permanent fix is very close, we've peered up with Micron21 now and as soon as they can take our routes traffic will pass through their scrubbers and we should be back to normal.
Once we have a resolution there'll be an email sent out to all customers explaining the events and the solution we have implemented.
Thank you for your patience and apologies again.
then sure you can get through to support, who will tell you its broken, and give no details nor an eta, because they dont have any info, and are under instructions not to annoy the higher levels of support
In most ISPs/telcos, the engineering teams have no interaction with the support team � they know things are going wrong by using their own monitoring tools, not by the call centre stats.
This said, Telecube really do need an outage notification system of some sort.
Come on, John. You've got a support staff member, don't you? How are they not tasked with sending out email updates? Website status alert? SMS?
*Staff member asks me if there's any update*
*I scour a whirlpool offer thread*
"Oh it'll be back 'in minutes now'"
*Wait an hour*
"..."
*I scour the thread again*
"Oh I need to update your phones to point to some other IP"
*nup*
"Oh that was already out-of-date info"
My bosses confirmed with me that it isn't April 1st.
I'd better get back to scouring this thread instead of complaining.
This said, Telecube really do need an outage notification system of some sort.
Yep I agree and it's going to be implemented as soon as this is all over.
Officially .. .net.au
That's what I thought. *goes to fix*
If I may suggest: A write up similar to this � detailing it from your point of view. It did wonders for the company in question.
The .net.au SIP server is back for me
.com.au still down.
So slowly switching extensions over
The .net.au SIP server is back for me
Thanks, I just moved mine over to .net.au and my extension came back to life!
The .net.au SIP server is back for me
They might register but do inbound/outbound calls actually work?
No point having registration say OK only to have it screw up your routing priority.
I've noticed the com.au hostname now points to Rackspace cloud servers. Is that the DDoS protection server?
They might register but do inbound/outbound calls actually work?
No point having registration say OK only to have it screw up your routing priority.
Yeah, I've been online all day according to my handsets, but can't make or receive calls.
Just waiting patiently for them to come back. We're getting voicemails...so not too worried
I've been online all day according to my handsets, but can't make or receive calls.
Reboot your router and handsets/ata. May have some bad route or DNS info.
from TPG the routes look good, latency is acceptable.
2 bri-sot-wic-bras4-loopback20.tpgi.com.au (10.20.20.248) 17.991 ms 18.996 ms 20.338 ms
3 203-219-166-2.static.tpgi.com.au (203.219.166.2) 21.321 ms 22.739 ms 24.397 ms
4 bri-nxg-alf-csw1-tengi-4-3.tpgi.com.au (202.7.162.130) 88.462 ms 90.677 ms 92.063 ms
5 183.177.59.30 (183.177.59.30) 92.471 ms 93.815 ms 94.217 ms
6 sip.telecube.net.au (103.193.167.41) 95.136 ms 87.111 ms 87.822 ms
[2016-05-17 14:02:11] NOTICE[5001]: chan_sip.c:12104 sip_reg_timeout: � Registration for 'XXXXXX@sip.telecube.net.au'
timed out, trying again (Attempt #130)
Coming via megaport IX my eyeBeam Softphone registers but can't make calls.
Reboot your router and handsets/ata. May have some bad route or DNS info.
Oh ok, wasn't sure if it was ready to be working again yet. Will try
I've been online all day according to my handsets, but can't make or receive calls.
Setup a re-direct to your mobile or voice mail,
Instructions here
I've been online all day according to my handsets, but can't make or receive calls.
Yep, that's why I suggested to John at 10:30am to deny registration if calls can't be made and a few minutes later .com.au registrations stopped being accepted (assume John made the change).
Before that incoming calls were ringing out without notifying extensions and outgoing calls were hanging then indicating the destination was ringing when it wasn't. I'd rather have registration show as failing than have calls appear to ring out when they haven't rung at all.
Reboot your router and handsets/ata. May have some bad route or DNS info.
No go. That's ok...happy to wait
Oh ok, wasn't sure if it was ready to be working again yet. Will try
I had a try at home about an hour ago so thought it was all working, thought might have been heading out through my other VSP now that you mention that.
Hey guys .. let's move this to a dedicated outages/support thread please.
I had a try at home about an hour ago so thought it was all working,
Registration to .net (new server) is working but Invites only get as far as Trying then nothing.
Edit . To late sorry I posted too soon.
Is it possible to add a mobile to a ring group?
I think this would allow me to leave a mobile connected and ringing all the time. If there is an outage like this at least I won't miss all the incoming calls
I have changed my line hunt to ring the mobile, this seems to be a temporary solution to get by until things are sorted
pepe
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