whirlpool

I do have one issue - is there anyway to modify the tones to be a bit more like normal phone tones? i.e. a proper ring tone, dial tone etc?

Unfortunately no, there are different tones you can change to in certain hardware but most of the time they are not the regular Australian tone you�re used to. Check the settings and see what Tones your ATA offers.

Also, is it possible to change the number that appears on the receiver's phone to our standard office number rather than the DID number?

Sure can, you would need to "Port" the number from your PSTN line to your VOIP.

As long as there is no ADSL on that line it shouldn�t be a problem, it can still be done if the line has ADSL on it but it drops the ADSL if you port a number from the line.

There is a once off fee of $9.95 for porting a number to VOIP.

Here is the "port Authority" form you need to fill out and send back to us so we can get this applied for you.

www.gotalk.com.au/Portal...V002_R040407.pdf

this post was edited

Removed: Glen Beat me to it with better explanation.

Since this is Apparently a FAQ i figure i might aswell put in here that Gotalk accounts DO work on Asterisk Based Systems Such as Trixbox and Elastix, Even though it may take a little fiddling around. Im working to put together a guide on getting a trunk set up, it took me about a half an hour today on an elastix system, granted this could be much shorter as it was a 233 and the pages took 30 seconds each to load. i Have an Elastix machine at home that handles the house phone system at present, coupled with the gotalk Aussie pack its a real cost saver.

this post was edited

Peer
-----------------------------
[GoTalk]
username=username
fromuser=username
type=peer
secret=password
qualify=yes
host=sip.gotalk.com
disallow=all
allow=g729
insecure=very
dtmfmode=rfc2833

User
-----------------------------
[username]
username=username
type=user
secret=password
context=from-vsp
canredirect=no

Registry
-----------------------------
register=username:password@sip.gotalk.com/username

Username is not your DID but you GoTalk 09 number. Also the DTMF settings on an ATA or IP Phone should be set to AVT if there is no setting for rfc2833.

Klavo has it sussed out, thanks mate. Its handy to have that in this thread, ive saved it to HDD as a backup aswell. I've found so far that the trunk wont register unless allow anonymous inbound sip calls is set to "yes", Any success without this being enabled?

Thanks.

txtworld writes...

on an ATA box,

I'm not sure with the ATA provided by Gotalk but the settings that I'm talking about is for the Softphones.

if GoTalk provided a "PSTN gateway number" for their postpaid VOIP service,

I agree with you. This is good for those who doesn't have or don't want to use VoIP directly. On the contrary, that will be in conflict with their Prepaid Calling Card business.

I agree with you. This is good for those who doesn't have or don't want to use VoIP directly.

Thanks ... it's good to hear others agree there'd be a benefit.

that will be in conflict with their Prepaid Calling Card business.

I've replied here :

/forum-replies.cfm?t=967...396474#r15396474

(... to keep everything regarding this topic in the one thread.)

Ok....tried Zoiper.......exactly the same problem as with the Gotalk Softfone.

I answered the phone when the wife called from Softfone on the computer and when i spoke....about 2 seconds later....what i had said is repeated to me in an echo very clearly. I was the cordless home phone. I heard what i had said myself.

Codec order - G729 > G723 (6.4Kb) > G711a
DTMF - RFC2833; Payload 96
Silence Suppression - DISABLED

Not sure which codecs are listed here but i guess its a-law....u-law etc etc but i dont know which is what.
I found the DTMF-RFC 2833 but couldnt find payload 96
Couldnt find silence suppression either?

Whats next guys?

Cheers

richlaw61 writes...

Not sure which codecs are listed here but i guess its a-law....u-law etc etc but i dont know which is what.
In Zoiper under Allowed Codecs select ONLY a-law, or 711a.

I found the DTMF-RFC 2833 but couldnt find payload 96
It does not matter in regards to echo.

Make sure echo cancellation is turned on in Zoiper.

I answered the phone when the wife called from Softfone on the computer and when i spoke....about 2 seconds later....what i had said is repeated to me in an echo very clearly. I was the cordless home phone. I heard what i had said myself.

You are not in the same room as her are you ?

LOL........nope.....she is upstairs away from me.......even tried the neighbour......as soon as they speak they can hear themselves loud and clear.

echo cancellation is on.

changed codecs.......

tried swapping and changing anything and everything......i dont understand how or why the person i call would be getting the echo and not me tho......

simmerring frustration is building..............տ�

richlaw61 writes...

i dont understand how or why the person i call would be getting the echo and not me tho

Did you try lowering the volume of mic and headset. It is possible in these cases that the feedback is coming from the headset into the mic at your end, feeding back to the other end.

Sure did Boof.......almost to that fine line where you kill the mic altogether and being heard faintly.......
i'm gonna give softphone the arse.....it just dont wanna play nice for me and just hope that the ATA when it comes will solve all these problems.
I tried the Gotalk one, Zoiper and X-Pro......all the same problem.

Thanks for all ur help!

Cheers

richlaw61 writes...

just hope that the ATA

It will probably improve with the ATA as it has g729 support. With your connection speed, it is really best to use low bandwidth codec.

I experienced what you experienced with the softphones when I called my sister who was overseas. She said that she can hear echoes and it becomes louder when she talks louder.

With your connection speed, it is really best to use low bandwidth codec.

256Kb/s upstream is fine with G711a.
I find G711a is always better than G729, personal choice really.

Thanks guys......still hanginging in there waiting for the ATA......god i hope it arrives before the weekend or this could very well be the last post i make.

Tried everything all over again and still no better.

Wonder if i should take the day off and wait for the postie and if he doesnt bring it......run for the hills.

Damn echo is so annoying!!!!!

I am the one who started that Tread "Go Talk get your act together". Since signing up I didn't get any technical assistant. It is impossible to reach your customer service. No one replied to my complains though your website. Last Satuday I tried to contact your tech support team over the phone. Managed to get to talk to a girl after about an hour, but after listning to my problem she asked me to hold the line. After about 15 min she talked to me again and asked to hold again. she did this couple of times. I was so annoyed and hang up.

My problem is I can't use the softphone. The confirmation email I received after signing up says that I should see "Authentication number ready" sign on the front panel of softphone. Even after one week this doesn't appear.

Gam1 writes...

My problem is I can't use the softphone. The confirmation email I received after signing up says that I should see "Authentication number ready"

I don't know what recent confirmation emails from Gotalk look like. I joined in Nov-07. The email had my DID, user name & password. That's all that's needed apart from the sip server details (sip.gotalk.com)
Have you tried an alternative softphone?
eg x-lite, sjphone, Adore?
These are all free.

Thanks for your comment. can i use those softphone with go talk service. Are they compatible to this service?

Yes. You should be able to use any of these.

Glen

Is there anyway of finding out if the ATA i have purchased has been mailed yet? It was paid for last Friday.

Cheers

Woooooooohoooooooooooo......the ATA arrived yesterday but i had to pick it up from the Post Office this morning......all i had to do was connect it all up and when i inserted the set up cd it get giving me errors about wrong device and it couldnt access the device etc.......so i dialled my own home number expecting the engaged signal or message bank......but it rang!!!!!!.......Does this mean the ATA has come pre configured and it works cos all the settings are right in the softfone that has been giving me grief??

The call quality was excellent!!!

Can someone from GoTalk please confirm its up and running as it should be?

(Wife is very happy.....i'm gonna get me some lovin tonight......lol.....nads are safe!!)

I think i have confirmed everything....i called my mobile and the GoTalk number came up......then i called back via the mobile and the VOIP phone rang......its all good!!!!!

G'day Glen - I'm having some issue with call forwarding - it stopped working on Friday sometime I think. I've tested 2 of my goTalk accounts, changed ATAs etc. and nothing helps.

Glen, this issue persists and I have no response either here or in response to my fault ticket that was lodged. I called the help desk today and was told that despite me lodging the fault ticket on line almost a week ago, it was only received yesterday.

Given that at least one other poster has the same issue & been actively working with your level 3 people to resolve it, I would have thought that your guys would be able to at least tell me something about it.

Can you please check what is going on? I travel a lot for work and not being able to divert the 1300 number when I'm on the road is causing me a lot of grief. (Not to mention the grief when it was telling people that my number was disconnected.)

The salient points are:

1. Call Forwarding/Diversion (driven by ATA) is not working on any of my GoTalk accounts. This fault apparently occured Thursday 01/May/2008. Prior to that it has been working fine.

2. Incoming calls on both DID & 1300 numbers work if not diverted.

3. If diverted on no answer, the incoming calls ring the line until the specified time has elapsed before disconnecting.

4. If diverted unconditionally, the incoming caller gets a message that the number is not connected and to check the number before calling again.

5. The issue occurs on all GoTalk Accounts that I hold.

6. I have tested it on the following ATAs: Billion 7404 VGP-M, Zyxel 2608, Open Networks 824 RLW. The result is the same.

7. Forwarding works with other providers.

8. This leads to the inevitable conclusion that GoTalk changed something on 01/May which caused the malfunction.

G'day Glen - I'm having some issue with call forwarding...

Whew!! it is such a relief to find this thread (Thanks boofh for pointing me in the right direction).
I have the same problem with Call Forward. All symptoms match Chaosdog1's above.
I am using a Zyxel 2302R. Call Forward works fine using Exetel VoIP.

Additionally I find that Call Transfer also does not work, Though I expect Call Transfer and Call Forward use the same mechanisms.

Symptoms for Call Transfer are
When using the ATA for call
o I answer the incoming call,
o use *98# and call the forward number, let it get answered and then hang-up.
Then
o Originating call gets disconnected
o and interestingly forward number remains in a call, though donno where this call is connected to.

When using a SoftPhone (Minipax),
o originating call disconnects,
o forward number never rings.

I'm a recent GoTalk VoIP user and only tried to use Call Forward last week and being a new user I of course blamed my config first, spent many long hours trying different things till finally I tried another VoIP provider (Exetel) and all worked fine.

Speaking with GoTalk Tech support this evening was very frustrating as they kept telling me to call the ATA manufacturer as the hardware manufacturer is the one who should configure call forwarding. Finally got a ticket logged after 45 mins on the phone with them.

Really glad to see Glen C from gotalk on here, someone from GoTalk who understands things technically.

Hoping for a quick resolution on the call forward issue.

Signed up to the Aussie pack yesterday at 5:12pm and had details plus fully provisioned DID & setup email by 5:40pm. Now that's service!!!

Set it up as a user defined profile with registration and DID and pointed it to the same phone port as my MyNetFone account, works like a treat, now I have 2 DID's linking to the same phone port (I have a Billion 7404VGPM).

Made a few test calls to some mobiles but didn't let them pick up, outgoing caller ID works well. Made a test call to a pstn number, quality seemed very impressive for G.729 (more so than MyNetFone) but I noticed that even though they support G.711A, they will force G.729 on you if you have it anywhere on your codec list :( I have to keep it there since it shares a port with the MyNetFone which also forces G.729 and nothing else on inbound calls to its DID. Still for the time being, I'm routing all mobile calls by GoTalk. G.729 seemed unusually clear with GoTalk :)

Ok English is my 2nd language. I am customer, I am not Gotalk tech support staff, I don't have to answer trouble shooting phone call. my english is good or bad is not relative this topic. But they should have good tech support staff with decent accent.
one of gotalk staff have ringed me one week ago. she said only left 2 days, after that 2 days. it is new month start from my account. I can make phone call to mobile phone. it is looks too long. they must forget to enable me or unblock me from my account. however their tech support just want find out my side problem, not their problem.

gotalk is looking at Asterisks and how to better cater to this type of solution due to demand from users such as the Whirlpool community.

This is great! Though, I have a question, is this only applicable to Biz pack customers? I can't get Biz packs as I don't have an ABN and I think I don't need one.

jwu writes...

one of gotalk staff have ringed me one week ago. she said only left 2 days, after that 2 days.
Perhaps they have a billing cycle starting on the 15th then, but I am only aware of a billing cycle on the 1st of the month and a 2nd billing cycle on the 5th of the month.

s this only applicable to Biz pack customers?

No I wouldn't think so, it's would be for everyone, GoTalk does not run separate softswitches / systems for business and non business accounts, it's all through the same hardware.

So we now have a way to do this and users who take up the Biz plans with extra DID's included can now have those set up to Extensions.

Correct me if I am wrong, but does this mean that this enables calls to be sent to one DID (eg existing DID) and if not answered sent to another DID (eg: extra DID).

So we just have to apply for another DID?

Or will this work only with a IP PABX? If so, will it work with 3CX VOIP IP PABX?

kaiserdude writes...

Correct me if I am wrong, but does this mean that this enables calls to be sent to one DID (eg existing DID) and if not answered sent to another DID (eg: extra DID).

No I did not read it that way. There still is no call forward feature.

What I think Glen meant was, GoTalk does not send the DID number in the inbound call string, only the account 09xxxxxx number is sent. So if you have mulitple DID's around Australia an Asterisk user can not split those inbound calls based on the DID of where they are coming from, and send them to designated places (like particular extensions).

But now it seems he is saying they have asolution for that.

jwu writes...

First day when I start use VOIP phone, I only can talk about 3.5 minutes and automatic cut off.

Everyone is calling out fine here, so I would suggest you start doing your Whirlpool account profile properly, so we know what hardware you are using to help you troubleshoot.

I got a phone call from gotalk and said my mobile phone call reach to limit. I can�t call any mobile phone for 2 days. After that I should be able to make phone call to mobile. However it wasn�t. And the situation getting worse, I can�t make any phone call at all. I have pay bill on time, why disconnect for me?

Did you read the terms and conditions? You have make too many calls, so your service is suspected until next month. It is hugh on front page of http://www.gotalk.com/ even blind can see it, 300 local calls, 300 STD calls, 500 mins to mobile.

And they speak English with horrible accent. Sometime that makes me confusing.

Your English is horrible. You do not make me confusing, I am a very clear person; but you make me very confused. Learn to type slowly, properly, then read over what you write, would help us understand what you are trying to say.

They focus trouble shooting in my side which is hardware and configuration. I told them I also do IT tech support in other company. I have checked 100 times

If you are so good with IT support, then how come other people are making outgoing calls without problem, while you have and you can't find the problem after checking 100 times?

Maybe you never checked anything in the first place?

jwu writes...

I am not Gotalk tech support staff, I don't have to answer trouble shooting phone call

If you don't want to find out where the problem is, then the problem will always be here.

my english is good or bad is not relative this topic.

It is, because people cannot help you unless they understand what you are saying. Read what you have written, and make corrections, before posting.

We build Asterisk PBXs and have been recommending Gotalk as the first gateway. It seems a real shame that Gotalk can provide great value plans then leave customers wondering if they will be cut off during the month.
I have contacted Gotalk to ascertain what happens once a call limit is reached and am still none the wiser. Does the customer receive a voice message advising that the service has been suspended until the next billing period or does the outbound call fail to transmit?
Can anyone provide advice as to whether it is possible to automatically swap from one Aussie Bizpack to another once the call limit has been reached?
Come on Gotalk please provide a proper solution for business customers. It is difficult enough to track the up to date call volumes when the web call details lags 2 days behind
Has Gotalk considered introducing a larger volume capped plan say 1000/1000/400 or alternatively thought about charging for calls over the threshold?
Note: On July 11th two of our clients were called by GoTalk customer reps who advised them their plans had exceeded the mobile limits. On further inquiry it became apparent that Gotalk had the incorrect impression the plans were Aussie pack when the clients were in fact on Bizpack plans. Needless to say the clients were unimpressed.

nathanpin writes...

Does the customer receive a voice message advising that the service has been suspended until the next billing period or does the outbound call fail to transmit?
No message the calls fail and in a way that your asterisk trunk will not switch to the next available trunk.

Can anyone provide advice as to whether it is possible to automatically swap from one Aussie Bizpack to another once the call limit has been reached?
No one has worked out a good way to count calls and switch to the second account yet that I have seen. There was a post on WP a couple of months ago where a chap had a go at it, but it was messy and I can't seem to find the post now.

On July 11th two of our clients were called by GoTalk customer reps who advised them their plans had exceeded the mobile limits.
Well they are lucky, we recieved one call the first time, and they don't even bother calling anymore prior to cutting your off.

eedless to say the clients were unimpressed.
Yes GoTalk support does get a lot of stuff wrong regularly.

No message the calls fail and in a way that your asterisk trunk will not switch to the next available trunk.
I agree, that you can't seem to beat Gotalk for price, but it is a shame that you can't monitor how many calls you've made easily, and you can find yourself getting cut off without warning.

Boofh, I read that you use world dial point for backup. How do you configure it if Elastix doesn't switch to the next available trunk automatically if Gotalk fails?

PS... I think everyone should lighten up on JWU a bit. He's just a guy that can speak 2 languages looking for some advice.

nathanpin writes...

I have contacted Gotalk to ascertain what happens once a call limit is reached and am still none the wiser.

Outgoing calls will be suspended, but incoming calls will still come through.

The last time when it happened, I got a call, and was asked if I want to pay another $15 for aussie pack, or move to Aussie Bix plus pack, or have it suspended.

Can anyone provide advice as to whether it is possible to automatically swap from one Aussie Bizpack to another once the call limit has been reached?

Then you will need to do this on your VoIP phone.

Come on Gotalk please provide a proper solution for business customers.

GoTalk has business VoIP plans, with has no cap.

ozzieboy7 writes...

How do you configure it if Elastix doesn't switch to the next available trunk automatically if Gotalk fails?

You can't automatically if you are suspended, but we don't get suspended anymore we use a few Bizpacks.

You can if GoTalk is down, Asterisk switches itself.

PS... I think everyone should lighten up on JWU a bit. He's just a guy that can speak 2 languages looking for some advice.

I wasn't harsh on JWU, just pointing out his post was very difficult to read.
Aaron on the otherhand was pretty harsh in his reply, but generally you find Aarons post can be a little abrupt, that's just how he posts I don't think it's personal at all.

Aaron on the otherhand was pretty harsh in his reply, but generally you find Aarons post can be a little abrupt, that's just how he posts I don't think it's personal at all.

Sorry, that time of the month :D

I am just tired of one post wonders, coming here to have a whinge without prior research (read: search / Google), without asking questions and blame everything on everyone. That is just rude. I don't go into my neighbours house the first them I meet them, then complain about their fence their air cond their lawn. I investigate first, and ask "nicely".

If it is a legit complain, then yes, feel free to come and ask for help, and have a rant at the same time.

No one has worked out a good way to count calls and switch to the second account yet that I have seen. There was a post on WP a couple of months ago where a chap had a go at it, but it was messy and I can't seem to find the post now.

I believe this is the one you were referring to (starts with Load Balancing): /forum-replies-archive.cfm/975228.html

This is where the switch over started, with me :-)
/forum-replies.cfm?t=975228&r=15457641#r15457641

Since we take the plus now, I have not bothered going back to get this working.

moretolearn writes...

I believe this is the one you were referring to

Yes that's the one, now it's coming back to me .... I didn't implement it because it was the 2nd method I was interested in and it's no good if it counts unanswered calls as well.

If there is a 2 days delay with GoTalk, can't you average out how many calls you have made in the last 30 days, then predict what is going to be made in the next 2 days?

this post was edited

My VOIP phone has been fixed this morning. Gotalk tech support staff Jeniffer has apologised to me. I really appreciate her.
I just want share my expreience, but looks i have been "attack" by someone.
I have called Gotalk tech support again this morning. Jeniffer answered phone. her english is very clear and no strong accent. when she heard I use my mobile phone to called them. she called me back. it is not like other gotalk tech support staff "we are not allowed to call back customer". Finally she listened to me and trusted me what I said to her. however she still double checked my hardware and configuration and make sure no problem in my side. actully i told other tech support same story. they just don't listen to me. they just focus trouble shooting in my side. she asked me did you try to use soft phone on your pc. I comfirmed with her my soft phone was not work either. I analysed for her. if my voip phone and soft phone can hear dial tone and i also can call 101 to get voie mail and receive incomming call. then that's not my side problem. it must something wrong with my account. and a gotalk staff called me and noticed me i will be suspect 2 days. however after 10 days i still couldn't make any phone call. obviously somehow they still leave me on suspect. I requested her test my account. she listened to me and she use my account and password to login and try to make phone call. it was not work either. then she said she will get back to me shortly. after 1 hour, she called me. she said we are apologise to you. it was suppose only suspect on your account 2 days. I wonder why other tech support don't listen to me don't trust me. why they don't try find problem from themselve? why they always try find something wrong in my side. Acording my IT exprience I already point to them it is my account problem. I am not hacker , otherwise i wish i can setup my account by myself. it is so easy, only a few click. it was took me 10 days, called them so many time, sent lots email. email answer is please call our tech support. when i call them, they said we will report to higher level tech support and you still need send email to them.
Now back to my previous post. anything wrong with me? this is not relative my english level. my english is bad but still good enough to tell story. this is not becasue i do IT tech support in other company i should able to fix my VOIP problem. I am very confident to told them nothing wrong in my side, i can do nothing about it.

It's great to hear that Jennifer from Gotalk took the time to sort your problem out.

You are not alone when it comes to doing battle with Gotalk tech support, and it is refreshing to get someone (such as Jennifer) you can understand easily and who will not automatically presume that the problem is always at your end.

I have on several occasions had problems with Gotalk that were mysteriously fixed after my calls to technical support, but they still would not admit that the problem was at their end � even after I had changed nothing at my end.

But Gotalk in my short experience it a pretty reliable VSP and provides value for money.

JWU, there are many voip legends that lurk around here, some can be a bit prickly if they feel you haven't done sufficient research before raising a problem in here. I have found that they are always willing to help, and I have learnt more in here than anywhere else.

So JWU, don't feel attacked � chin up � and lets move forward � there are a lot of good people in here!

GoTalk has business VoIP plans, with has no cap.

And nothing like the value.

I think the best option for business plans would be to start charging for the calls once you exceed the limit. At least this way GoTalk get more revenue and a business can continue to work as normal.

what's up skip writes...

I think the best option for business plans would be to start charging for the calls once you exceed the limit. At least this way GoTalk get more revenue and a business can continue to work as normal.

I suggested this to them some time ago and there was no interest. It actually stopped us from using them, until they brought out the plus packs.

Is your phone able to log in successfully?

I am surprised more people have not switched to the GoTalk Aussie packs. Pennytel's Crazy plan is very restrictive with its non concurrent calls. I think most people who are making this many calls would want concurrent calls, be it a small business or just a house with a few teenages. I even use it on my mobile phone as well.

I agree with others who have stated that the local and national calls should be combined. The current plan situation could be to force people up to a higher plan as many people would reach the local call threshold first (or mobile). At a bare minimum the local vs national needs to be clarified as part of the sign up process.

O.P.

That's what we are doing � calling one DID to another.

Is it just gotalk to gotalk, or does it happen when you call other numbers?

this post was edited

Is your phone able to log in successfully?

It shows up as registered in the C470 configuration program, and it and the Billion seem to be sending.

The Calls seem to time out, and that is what the Siemens tech thought, but I haven't found a way to definitely know out if it is actually logged in or contacting the server.

The other services ran and are running no problems at all showing "registered"

Edit update

have since signed up with pennytel ..... connection no problem, though I haven't made a call it gets through and tells me I have no funds.

So is it just Gotalk?

I checked the settings on Gotalks stick phone and found the stun was activated

Stun Server
" Manual Overide" stun.xten.net

I enabled STUN in the C470 and set the sever to stun.xten.net

no change still times out

It's only GoTalk to GoTalk, everything else seems to eb working jsut fine at both ends...we use the business account for EVERYTHING and it is great. Just this one issue, really...

hey is there any way to be alerted when there's new voicemail messages?

for now � the only way to get voicemail is to dial 101. our folks (on telstra) get a different dial tone to indicate voicemail. our handsets at home have the ability to show a little envelope on the lcd but never gets activated.

any other way besides dialing 101?

Just this one issue, really...

E-mail contactus@gotalk.com

ideas man69 writes...

hey is there any way to be alerted when there's new voicemail messages?

Not at this stage. You just need to dial into your GoTalk voice mail once a while.

O.P.

It's only GoTalk to GoTalk, everything else seems to eb working jsut fine at both ends

Whim me during the day, I'll set up a test account on an ATA and get you to call it and I'll call you, we can see what happens and run a live test, form there we can get an idea of whats going on.

I'm starting to think it migh be codec related, what codecs do you have enabled at both ends?

make sure you have atleast 1 of the same codec in your enabled listed.

Whim me during the day with your mobile and i'll make contact.

Siemens Gigaset C470 phone problems

Whats the go?

I would like to use Gotalk I think it has good services and products, but what do you have to do to get some help?

I don't like to have to complain but geeeez I've been trying to get this working for 3 weeks. Not one email or call.

Or do I just give it up and go elsewhere?
I've pretty much wasted the first month I've signed up for as it is.

These phones are a good product, Siemens have told me they would work with you to sort any problems and set up auto configuration, so how about some sort of help & FEEDBACK, not just take your money and then ignore you.

I've pretty much proven to my satisfaction that the problem is something to do with Gotalk, my gigaset phone is working with other providers not a problem.

So how about some help Gotalk?

(The tech help has been useless most of the time, I've waited 40 minutes to get through then fobbed off with rubbish like " you'll have to ask you ISP if the ports are open" I'm no wizz, but I told them I couldn't see how they had anything to do with ports i had already fwdd, but that was the end of the help. I checked,and it was nothing to do with them, I told the tech I owned my own router/modem and that it had no lock. just a run around.)

NOT HAPPY

Quick question, not sure if this has already been answered.

Will a plan change from the gotalk value pack to the aussie pack take effect immediately? Rang up Saturday to get this done but am noticing call charges at the old plan's rates for calls made on Saturday and Sunday in the online billing.

Moddy writes...

Will a plan change from the gotalk value pack to the aussie pack take effect immediately?

I make the exact same upgrade that you have mentioned, and had to wait until the end date of the monthly billing cycle.There seemed to be no way around this as I offered to pay extra to make it happen immediately, but not possible.

I spent nearly a year with GoTalk and just closed my account.
This is not a rant as there was more than one reason for closing it but the things that really cemented it was quality of service.

Initially connect times were fast and voice quality excellent but over the last month or so I have been waiting up to 90 seconds for the call to even give a ring tone.
Other parties on the line have been complaining about not being able to hear me or generally a bad line. On several occasions I have had to ring back using another VSP.
This combined with the fact I wasn't getting value because I am not a heavy enough phone user convinced me that it was time to drop GoTalk.

I am now using another VSP as a primary provider and no wait for connect times and no loss of quality so I believe this indicates it is not my setup at fault.

GoTalk handled the account closure very well.
I may have been an anomaly in the GoTalk system but there you go.

Apache_AU writes...

So how about some help Gotalk?

Your phone is not common, so very hard to help.

Are you sure you enter your SIP user ID into phone, not the DID number into your phone?

Moddy writes...

Will a plan change from the gotalk value pack to the aussie pack take effect immediately?

No. Plan changes start from the next billing cycle after you call up.

O.P.

Apache_AU writes...

I don't like to have to complain but geeeez I've been trying to get this working for 3 weeks. Not one email or call.

Can you post what settings you have been putting in, i'm mainly taking about the username, password fields.

Post all of what you have been putting in these fields please

I have this peculiar problem on my account!. I have a bipac 7404vgp with Gotalk configured on it. It was all well until 4 days ago when it started giving weird problems.
I can make phone calls for a minute or so... once i hangup i can't make any more calls, it keeps giving me a engaged tone!. I restart the router and make a call and again after about 5 mins i can't make another call!. Am really clueless about this!.

I've been on the phone with the support staff and had one of em use my account to make a call using the softphone.. samething happened. he was able to make one call to my mobile and after that it wouldn't let him make a call. The level3 guys at Gotalk reckon that it is a port forwarding issue!. I've been using this for 2 months without a port forward and it worked fine!. I am at the end of my patience with the support guys and jus about giving up on this VSP.

Are you using a softphone or another ATA as well?
Since Thursday last week GT made changes at their end (upgrades � cough) that now prevent this and will give the type of symptom that you describe if you are using a second device to try & register.

Brainstormer writes...

I can make phone calls for a minute or so... once i hangup i can't make any more calls, it keeps giving me a engaged tone!.

Have you checked SIP registration expiry?

I've been on the phone with the support staff and had one of em use my account to make a call using the softphone.. samething happened

Then this maybe a technical problem on GoTalk's server. E-mail this to contactus@gotalk.com for them to test your account.

Glen.C...1 Account registered in 1 place at any given time, otherwise you'll be de-registering device A by device B every (say) 240 seconds, this will then happen in reverse and just keep going on and on.

Is this a recent change?

O.P.

http://www.gotalk.com.au/Support/Pages/ServiceStatus.aspx

Check registration expiry in modem, which GoTalk VoIP instruction e-mail states 240 seconds = 4 mins.

What it sounds like is ports closing off but its an all in 1 device so that makes no sense at all.

When you do get the calls dropped how long does this last for?

Take Aarons advice, if your register expire is too low the switch thinks your flooding it and bans your Account and or your IP address.

These are reset sometimes twice a day sometimes once.

This seems to be the only explanation for whats going on, other than that Whim me your contact details and we'll run through it together and see what we can do.

Hi Glen C and fellow GoTalk Users

Couple of things...

- Is this thread meant to be the first reference point for all (or most) things GoTalk? Is this any GoTalk service? Is there / Could there be a GoTalk VoIP only thread similar to this?

- I'm sad to see another thread "GoTalk down at the moment?" was closed � there were several helpful people there so i'm hoping this thread will be the same

And now for my "issue"....

This isn't a big deal, i'm able to live with it, but if it's possible to get some acknowledgement that this issue exists and possible reasons for it, and ideally ways to rectify it that would be great.

I make a fair amount of outgoing calls via GoTalk business plan, both to landlines and mobiles with Australia. Call quality is faultless. However, on frequent occassions I'll call a number, either landline or mobile, and it won't connect. My phone will immediately say "call ended" prior to any dial tone. Now if I try again immediately after, it will probably still not work. If I wait a minute, there's a fair chance that it will work � i'll get a dial tone and the call will connect.

It's not a major deal because it happens once or twice a day at most, it's not every other call. And because I'm aware that the GoTalk service does this, i'm happy to call the number a couple of minutes later or what have you.

But it does make me worry about my incoming line, which I have had issues with initially with GoTalk which is discussed in another thread so I won't go into that here.

So is there any explanation as to why some outgoing calls won't go through/get a dial tone but then will? And it's not due to dialling the wrong numbers, as I use the re-dial button.

O.P.

Is it alway when you use the re-dial button or is it when you manually press the numbers too?

First off try changing the DTMF method from RFC2833 to inband and see if that fixes it.

What hardware are you using?

Hi Glen,

Has the dropped call problem on dial out been fixed???? The GoTalk Service Status page still shows it as 30% up, but the thread about the issue has been closed.

Thanks
John in Sunny Carnarvon � WA

O.P.

I left the status up today because there is a gateway upgrade taking place which may well cause some problems, i will change the status after the update.

O.P.

****************Notice regarding the website login's****************

All browsers should now be working with no issues with the gotalk website.

Is it alway when you use the re-dial button or is it when you manually press the numbers too?

First off try changing the DTMF method from RFC2833 to inband and see if that fixes it.

What hardware are you using?

@ Glen C

No it happens with both dialling the number and then re-dial. I would typically only re-dial if it didn't work the first time. Re-dial button would tell me the number I dialled (so I can verify it's correct) and then dial it.

Linksys SPA942

I haven't made the change that you suggest as yet � would that be within the Linksys SPA942 browser page?

And is there a potential that that change may have an adverse effect?

And is this a known issue?

Hi Glen,
Firefox (3.0.3) is playing up with menu items on left hand side (my account. etc).
In the scheme of things, not a big issue, just a bit annoying!.
Cheers

I am starting to regret my decision to change to gotalk. After ringing their customer service line today and making some enquiries in regards to my account I was treated very rudely. I hope this is not a sign of things to come. The person I spoke with was full of 'don't you know that'. Most things I was told by my consultant at sign up was obviously not correct.

O.P.

would that be within the Linksys SPA942 browser page?

Yes

And is there a potential that that change may have an adverse effect?

And is this a known issue?

Somtimes but it normally depends on the phone, its to do with the sending of the Dial Tones of the buttons you press (or that a dialed) DTMF stands for:Dual-tone multi-frequency

Some reading here if your interested: http://en.wikipedia.org/wiki/DTMF

And because I'm aware that the GoTalk service does this

And is this a known issue?

This does not happen for any of our calls, so I would presume it's not to do with the GoTalk softswitch and rather a setting or combination of settings / equipment / ISP you are using.

Maybe you are not always staying registered ?

Maybe you are not always staying registered ?

Is there any way to check if this is the case? Certainly there's no intention of not staying registered, and we've had telstra check the phone line, have new line filters etc etc to be confident that the internet is not having issues

And another thing...

I was waiting for the Mrs and had nothing to do so I called my landline and 1300 GoTalk DIDs' from my (Optus) mobile to check incoming was working � all ok. But a new thing happened...

When I call the 1300 DID I hear "please wait" just prior to the dial tone. Actually it's more like "lease wait" but i'm sure the p should be there somewhere.

Not a problem at all, but I guess this is somehow associated with the new "please wait whilst we connect your call" that can be heard on outgoing calls. It doesn't happen on calls to the landline DID.

Is there any way to check if this is the case? Certainly there's no intention of not staying registered, and we've had telstra check the phone line

Not Telstra, but SIP registration

O.P.

businessonapage writes...

Not a problem at all, but I guess this is somehow associated with the new "please wait whilst we connect your call"

I've heard this myself yesterday when I was testing something else, I'll have to go get an update from the switch guy on whats going on. I know he has put in place some work arounds until an update was performed today, I was holding off until the update took place to see if it fixes the issues I and all of you have been seeing.

I plan on re-testing tomorrow and i still see the same issues then i will raise them.

When I divert calls to my mobile on my pabx via Gotalk it now says "please wait while I connect your call" then you hear ringtone.

It used to just play music until I answered the mobile.

Any idea why Gotalk is sending some sort of "Answer" signal, then playing that recording... why don't they go back to sending the answer signal when I actually answer the mobile and why that message?

Thanks for your help Glen.C and businessonapage.

What ADSL speed do you have?

Im on ADSL2+ with GT and my sync speed is currently 7491.

I think the problem may have been the Expire time because it was set quite high. It's my mum's connection and she has had a few people around trying to fix it (I live an hour away) and I think they may have changed that...

I have performed a factory reset on the modem and re-configured all settings. Will see how it goes.

What codec settings would you recommend with my speed above? I do sometimes get garbled calls with the default settings. By garbled calls I mean that I can just hear strange noise and the other person can hear me perfectly for 10 seconds or so on some calls then it usually goes back to normal.

iisme writes...

What codec settings would you recommend with my speed above?

G711a

iisme writes...

What codec settings would you recommend with my speed above? I do sometimes get garbled calls with the default settings

Are you using modem from Billion / Open Networks? If so, this is the famous Billion problem. You need to disable G729 in codec

My modem is a speedstream 4200 by Siemens on Bigpond. Will this work and if so how do I go about setting up.

Cheers

leinadre writes...

My modem is a speedstream 4200 by Siemens on Bigpond. Will this work

This modem does not have VoIP inside. You can either add a VoIP adapter to it, or just get an ADSL modem with VoIP all in one.

@ Boofh

What I was told was that when you're approaching exceeding your quota, you should be contacted to be informed that you'll be barred from making outgoing calls until the next month if you do continue to make calls and exceed any of the quotas. At which point you can take the option to pay $14.95 to reset your quota, or you can simply slow down your calls so you don't go over the quota, or you can continue to make calls until barred and then wait for the following month.

I was told that some clients have it automatically set so if they exceed a quota, they get charged the $14.95 to have the quotas reset automatically.

I was told that some clients have it automatically set so if they exceed a quota, they get charged the $14.95 to have the quotas reset automatically.

Yes that's what I thought you meant, and I would like Glen Christie to confirm that too.
Because no one has offered that to us, and I can confirm if you go over quota that you can be cut off without any phone call from GoTalk (as that happend to us).

and I can confirm if you go over quota that you can be cut off without any phone call from GoTalk (as that happend to us).

That strikes me as fair enough � annoying but fair enough. Especially if you can re-set the quota easily.

http://www.gotalk.com.au/SiteCollectionDocuments/PDFs/VoIP(AU)_IDD_rates_15_May_08.pdf

Especially if you can re-set the quota easily.

But identifying when you are getting close to your quota is not so easy.

The fact that call records are about 2 days behind real time, and the that local, national and mobile calls are not categorised makes even harder.

Aaron S mentioned importing into excel and sorting. For what ever reason, excel doesn't like the format.
When the CSV format was available, it worked just fine. You used to be able to sort out the mobile calls, highlight them and get the total minutes.

Nutztoyou writes...

Aaron S mentioned importing into excel and sorting. For what ever reason, excel doesn't like the format.

I just go into the account, go to the bottom table where records are sort by destination number, highlight the whole table, then paste it into Open Office Calc (like MS Excel). Don't need to import at all, just CRTL-C then CTRL-V.

Nutztoyou writes...

For what ever reason, excel doesn't like the format.

I use excel � the 2007 version. I copy the top table, paste it into Excel, then sort call type by A-Z, scroll down to beginning of "mobile" and then to end of "mobile" or what have you. Far from ideal but pretty workable.

But yes it would be ideal if there could be some mention of the start date of the billing period � really the date that you select should default to the billing period start date. Or perhaps have a little calendar you can click or something � just suggesting.

Hi all. I want to call a mobile from my VOIP service. Just wondering where I can find the pricing schedule for calling a mobile in Hong Kong. I am on the 'Aussie Pack.
Thanks

O.P.

natski writes...

Just wondering where I can find the pricing schedule for calling a mobile in Hong Kong. I am on the 'Aussie

Thanks Glen. A better rate than I expected. Cheers.

Hey Glen how come Natski gets a quick response?

Still no feedback concerning:-

- outgoing call issues discussed previously

- wether or not the WorldBiz pack includes National, Local and Mobile calls (and if so how much)

- wether or not the $14.95 to reset the quota that I was informed about (by someone from GoTalk contacting me) is correct or not (as Aaron does not appear at all familiar with it).

I've got some other things i'd like to discuss here but i'd rather get some feedback to at least some of the above before I go over the other issues.

outgoing call issues discussed previously

You should open a new thread asking for help with set up.

wether or not the WorldBiz pack includes National, Local and Mobile calls

World Pack only includes international calls. Same applies regardless if you add World Pack to residential or business VoIP plans.

Thanks Aaron � you've allready said this, and provided that link. It also contradicts what's on the GoTalk website � refer to previous posts.

No offense but Glen C is the GoTalk rep so I'd like the confirmation from him, as he did ask me to wait for clarification, I think around a week ago.

And why start a new thread? Others are able to discuss their technical VoIP issues here aren't they, why can't I? Indeed I did receive some input from both yourself and Glen C within this thread � so why the need to stop just because the issue wasn't resolved?

wether or not the $14.95 to reset the quota that I was informed about

Yes, $14.95 is to reset your account. I just checked this again.

It also contradicts what's on the GoTalk website

It does not. I think you have problem with understanding.

Anyway, read the Post Paid VoIP terms and conditions. All the fair use / quote are in T&C.

And why start a new thread?

This thread is used to discuss GoTalk VoIP.

If you need help with set up or troubleshooting VoIP phone, you should start a new thread.

It does not. I think you have problem with understanding.

Aaron (and Glen C, and whoever else cares) the GoTalk website clearly says that the Worldbiz pack includes loads of Free Local, National, Mobile calls. It either does or it does not include those free calls. You've said that it does not. So thereby the website is wrong, and misleading. There is nothing wrong with my understanding. There is something wrong with your failure to acknowledge the misleading nature of the area the website that i've refered to. But whatever � carry on misleading your customers with inaccurate information, i've done my part and if you fail to do yours then so be it.

This thread is used to discuss GoTalk VoIP.

The issue that I refered to is a GoTalk VoIP issue. It has been discussed on this thread previously � so why not now. Any chance of having a reason provided as opposed to just making statements.

this post was edited

It either does or it does not include those free calls.

It does not include those calls unless you combine it with an Aussie pack. Everyone else understands this & I reckon that the wording on the site is clear enough.

I signed up to the deal clearly understanding that the included Australian calls were those included in the Aussie Biz pack.

Of course I read the post paid terms & conditions and because the deal didn't say "extra free bonus calls when combined with Aussie Biz pack" I didn't assume that there were more.

Build a bridge and get over it. Whether Glen C. answers you or not, the Post Paid Terms & Conditions provide whatever clarification you are seeking.

The plans are great value as long as you can put up with the dreadful customer service and I suspect that you may not be able to.

I have been having issues wih Indonesian land line calls recently. Is anyone else experiencing this?

I have been having issues wih Indonesian land line calls recently

Make a note of when you make the call, and the destination number, then call 1300 GOTALK to log a fault. They will re route connections to your destination

I signed up to the deal clearly understanding that the included Australian calls were those included in the Aussie Biz pack.

Build a bridge and get over it.

I have to agree, it's clearly referring to combined packs.
I've had the pleasure of attempting to "assist" Davedrastic in another thread, I'm sure he meant to use the name DifficultDave ... :-) (just intended as a light hearted pun Dave.)

The plans are great value as long as you can put up with the dreadful customer service and I suspect that you may not be able to.

Well you must be psychic because I really am getting ticked off. You're wrong about the website being misleading, as it clearly is, but I won't be arguing the point any further.

Now this is interesting...#2

I received a call this afternoon from a GoTalk rep that explained that I had now exceeded my quota and thereby had the option to pay $32.95 to renew the quota (only 3 business days remaining until the new period) or to have my service cut for the remainder of the billing period (unable to make outgoing calls of any kind). The $14.95 that I was informed of on Friday, and that Aaron C confirmed above is incorrect according to GoTalk customer service rep#2. Or rather, it would be correct if you were on a $14.95 plan, which I'm not. So my option is to either pay an additional $32.95 to renew the quota for only 3 more days, or to have my service cut.

This is not ideal, and as mentioned in posts over the past week it would be good if there was another option available to refresh or extend the quotas at a price lesser than $32.95 as the $32.95 plan price includes DID rental over a 30 day period, which the refresh option does not.

The confusing part for me was that I was being told that we had made in excess of 700 national calls. Because i'm aware of the quotas, and the consequences of exceeding them I'm mindful of them and although I haven't been able to access the GoTalk MyAccount today, I was able to check on Friday. The point being that we're based in Sydney and had made approx 550 calls to other Sydney numbers � numbers that begin with either 02 9 or 02 8. Aware that we were approaching the quota, and reminded by the GoTalk call made to us on Friday, we stopped calling Sydney and started calling interstate.

So when I was informed that we had made in excess of 700 calls I was thinking that this is wrong � as we had made 550 local calls and 200 interstate (National) calls.

But it's all to do with what is and what isn't classified a "local" call.

I was previously informed that a local call from a Sydney based DID (02 9xxx xxxx) that another Sydney number would be a local call. From this, if it were a regional NSW number it would be a National call, and we'd know this because it would be a 02 4 or 02 6 number.

I won't go into the explanation as to what is/is not considered a local call because largely I did not understand the reasoning behind it. A rough explanation was that generally any 02 9 number would be considered a local call, as long as it falls within your local exchange area. Which makes no sense to me, as most of Sydney has 02 9 numbers, thereby most 02 9 numbers will not fall within our local exchange area.

So, can someone provide an understandle explanation as to what is considered a 'local' call; how can we determine if a call will be local or not.

On top of this, I specifically asked if on the basis that we were misinformed about the cost of resetting the quota, and that we were misinformed about the classification of local calls, that we could be allowed to make calls for the remaining 3 days of our billing period without having to pay the additional $32.95. This was declined. Not very helpful.