How close are you to your green box Quasi-Evil? I would be happy with your speed.
620m cable length according to Dial Before You Dig. I'm in a newer area of Mooroobool so I can only assume that I am lucky enough to have fairly good copper still.
620m cable length according to Dial Before You Dig. I'm in a newer area of Mooroobool so I can only assume that I am lucky enough to have fairly good copper still.
Thanks. Very impressive speed. Especially so considering your distance form the node.
That gives me some hope.
Sorry to say Telstra Normal why the support just amazes me.
What are you on? Please stick to the thread your posts are just pointless.
What are you on? Please stick to the thread your posts are just pointless
Thank You Moderator Will Do. NOT
Defenders of the Galaxy or Telstra Ha Ha Ha Ha Ha. Enjoy Shite Service.
Please be aware that some people were running Fibre Optic systems elsewhere before most dummies here were even born that claim to be experts.
How many superstars know the difference between Multi Mode Fibres and Single Mode Fibres. The Silence is deafening.
I would be suggesting your friend gets his connection checked out!
wouldn't any issues on FTTP affect offpeak times as well? If it's 80-90+ mbps all day then 5-10 mbps at night, that surely indicates congestion in the CVC/backhaul.
And funnily enough the peaktime slowness only started some time after the TPG acquisition.
Hi, Gonzorrr I got the speed check for you. Around 7.30pm
http://www.speedtest.net/my-result/a/2072096358
8:45 pm. Download speed is 1:27 Mbps. Forget about watching SBS in demand. NBN has no record of iiNET raising the issue with them. iiNET told me that's because this is part of a larger problem. Yeah, whatever...It's just not working and it's not good enough.
What a Kin Joke here at Northern Beaches no NBN and the Internet Broadband has been going off every 5 minutes on Sunday 17/07/16
It was solid all day for me at Trinity Beach...
22:30 pm and we're back up to 10 Mbps. So 3 to 4 hours every night iiNET is suffering from " congestion"...You'd think they'd be able to crank up things when there is high demand? After all, that's totally predictable.
Latest update; apparently quite a few people in my area are having this undefined problem and they are still 'working on it". Can't tell me what the problem is (something to do with upgrading the CVC ???), can't tell me a timeframe, cannot comment on my below 1 Mbps speeds and are still actively promoting their 'service" (super fast internet with no download limits!).
I believe iinet/TPG/Internode group have not bought enough CVC from the NBN. That is why there is a backhaul/congestion problem.
I see they updated their site 4 days ago https://www.iinet.net.au/status/4808023 where is actually said it was a CVC problem, and removed that from the page so that we dont have too much information.
They are well aware of the problem, id say they are probably purchasing more piece by piece until the complaints start going down... The complaint has been live since the 26th of last month I am pretty sure, they did tell me over the phone something is happening on the 30th of July (11 days as per website) but they were unsure if that would fix the problem.
That is what leads me to believe they have purchased more.. it kicks in on that date.. but it may not have been enough so their problem quite likely will not be fixed.
Still waiting to hear from them since the Telecommunications Ombudsman contacted them, I know they have been contacted.. and they have only a week or so left to rectify my case.
Was scheduled to have the NBN technician front up tomorrow to switch it all on so thought I'd ring just to confirm the appointment was still happening only to be informed not till the 1st August.
How come you get told when placing your order everything will be smicko within 5 working days and how come Telstra couldn't be bothered to notify me?
Unlike others I haven't had to take a day off work luckily.
</rant over>
only to be informed not till the 1st August.
Just checked my work order online... has been moved to 1st August as well.
You can check your order here
https://www.my.telstra.com.au/myaccount/track-my-order
Guess the rain must slow connections down as well.
Better than mine, my iiNet NBN order is on hold due to Network Augmentation required, normally that would mean connection at an MDF but I live in a duplex and there is no MDF so its got me stumped. Regardless I know thats a bad hold reason so I'm probably just going to cancel it and stick to my ADSL until my contract is up in a couple of months then apply with Telstra or another ISP.
You might be well advised to wait until the various providers can actually deliver at least half the network speed they are promising, so you won't be stuck with 1-2 Mbps during peak hours.
You really should just put in a TIO complaint and get them to contract break for you then apply with another isp outside of the TPG group. Everyone i know on Telstra is not suffering this congestion.
I have complained to the TIO who rejected my complaint as being outside their jurisdiction. I have lodged a new complaint and received no response so far. I have also complained to Entsch's office, who are following up on their end. I am reluctant to leave iiNET as I have other services with them. Going back to Telstra would have to be the very last thing I want to do. My experiences with them in the past have been so bad, I never want to have anything to do with them again. Does Optus provide a decent NBN service in Cairns ?
Does Optus provide a decent NBN service in Cairns ?
I heard back from a very helpful fellow from Capetown last night about my TIO complaint to iinet.
He straight up said look we cant provide the service, so they would release me from my contract.
He couldn't speak for other telco's but said iinet group is definitely at capacity in the Cairns region.
He told me they have ordered more CVC from NBN, but the upgrade happens when the NBN Co is ready for it to happen.
The planned upgrade is for the 30th July, but he mentioned these dates often blow out (can only imagine that would definitely be the case for Cairns then) he also told me if I don't notice a change then to follow it up with iinet again for a new date.
For now I will wait until the 30th and see if there is any improvements, if not then I too will potentially be looking to Optus, as they offer a no lock in contract (handy purely if they cant supply the speeds either, although there is higher upfront costs). But their NBN plans seem reasonably priced.. I could pay $10 more than I am currently with iinet and get unlimited 100/40 with Optus.
Curios if anyone is able to post speed tests at night peak times?
Thanks for that info. Would also like to hear from other Optus users. I have had my mobile with them for many years and always happy with the service. What happens with the phone with changing providers? When I changed from ADSL, it took a week to reconnect it.
I'm on FTTN they use optus for Cairns POI and all top speeds all the time.
Good for you. I talked to Optus when checking for potential alternatives to iiNET. They told me the best they could promise me in my area was 12 Mbps and would not be drawn on potential congestion issues other than saying that Optus and Telstra were less affected, because they had better access to the NBN than smaller providers.
I put this to iiNET who ( predictably) told me that all providers have equal access and that Optus was not telling the truth.
I used to have my landline with Optus until they pulled out of Cairns years ago. Still have my mobile with them and overall very happy with their service. Was reading up about their media/NBN bundles, but found it rather confusing. Why would I get another TSB for Stan and Netflix, when I aleady can get them on my smart tv. There was also mention of additional charges and needing a second STB, but no clear explanation.
saying that Optus and Telstra were less affected, because they had better access to the NBN than smaller providers.
iiNET who ( predictably) told me that all providers have equal access
all providers have access to the amount of CVC bandwidth that they buy from NBN, and the amount of backhaul from the PoI that they provide.
If the ratio of customers to bandwidth is poor, then you'll see congestion � any provider who doesn't buy enough to suit their customer base will get congestion.
So both Optus and iiNet aren't being entirely truthful. iiNet are trying to blame NBN for delays, but they should have planned ahead and ordered in advance (like Internode used to do when it was owned by Simon Hackett), but it's not something TPG will do, so you'll be stuck with congestion on a cyclic basis as customer numbers grow ahead of capacity.
Telstra and Optus have the advantage of their own fibre optic backhaul into Cairns, whereas other providers have to buy capacity from a third party fibre operator or reseller, but that's doesn't make others slower unless they fail to buy enough capacity for their customers (including growth).
EDIT: checking the AAPT website (AAPT is part of the TPG group), it seems that they have fibre capacity into Cairns too, tho unsure it if it's their own fibre or rented capacity on another fibre
Personally I prefer a smaller provider that provide reasonable speeds, than a large one that provides unmetered netflix, but fails to plan for the capacity for their customers to be able to stream the free netflix.
Edit: here's 3 speedtest results (all from APN in Sydney) to demonstrate the issue, all from NBN services on the Cairns PoI, all done in the last 10 minutes:
AusBBS 25/5 VDSL via ethernet: 23.1/4.4 (92% of plan speed)
NuSkope 50/20 FW via wifi: 34.6/16.6 (69% of plan speed)
Internode 100/40 FTTP via ethernet: 17.8/7.7 (18% of plan speed)
so the one that should be the fastest is actually the slowest, coz iiNet/Internode (TPG) didn't plan their upgrades to cope with demand.
loving Aussie broadband here in cairns on 25/5 connection, I'm on FTTN they use optus for Cairns POI and all top speeds all the time.
I considered Aussie, but they hadn't sorted their VDSL plans when I was RFS, so went with AusBBS instead � can you post a speed test from the evening peak usage period (ie 7:30pm-10:30pm)?
Surely its up to the NBN to force the RSP to deliver the product correctly or not at all.
Not at all � that would be anti competitive.
Providers are free to have high contention ratios, it's up to customers to choose the service they want by choosing which provider they spend their money with.
eg some customers may want to spend less and put up with slow peak speeds, as cost is a bigger factor than speed for them, others may want speed at any cost. What I don't understand is people paying higher prices for poor speeds (eg iiNet NBN customers) � these people need to ask to be released from their contracts and swap to a better RSP rather than complain on Whirlpool � only then will the poor performing companies suffer the consequencies of their poor planning.
What is missing is a good respository of info on how the various RSP's perform, which would make decisions easier, but in the absence of that info, you'll have to rely on recommendations from other users.
I chose iiNET because of previous good experience, not because of cost. I believe they will release me from my contract without too many problems, but my problem is to find an alternative provider who will actually deliver. Talking to Optus I really don't feel that confident that they won't suffer congestion issues as well and I find their media/NBN bundles confusing. I won't touch Telstra ever again. So what else is there? Like I said, I don't care about the cost as long as it works.
Not at all � that would be anti competitive.
so having a fair playing field where all end users receive a paid for service is anti competitive. DOH, re read the post
Providers are free to have high contention ratios
if they advertise that sure, otherwise its misleading and well that's an old adsl argument
some customers may want to spend less and put up with slow peak speeds
and there are plans aplenty, we are talking of overselling plans not what you can 'get away with'
What is missing is a good respository of info on how the various RSP's perform,
that's what the users are doing here in this thread?
keep posting those speed-tests but also include the locations and service... so we can add to this repository
so having a fair playing field where all end users receive a paid for service is anti competitive. DOH, re read the post
No, forcing all providers to provide an equally good level of service is anti competitive.
if they advertise that sure, otherwise its misleading and well that's an old adsl argument
Yes and this is the problem, especially with iiNet � if they advertise that they provide good speeds, then they should � luckily the ACCC and TIO can help people at least get out of contracts � but I agree that wouldn't need to happen if providers would advertise truthfully.
I chose iiNET because of previous good experience
unfortunately those days are over � iiNet is under new management now � or as Obiwan would say... "this is not the iiNet you're looking for"
So what else is there?
Aussie Broadband, AusBBS, NuSkope are three that have been mentioned in the last 2 pages of this thread � no need to only consider Telstra, Optus and TPG owned companies.
There are many talented staff that have left the larger ISPs as they were sold to TPG and now work for smaller ISPs that are filling the void.
No, forcing all providers to provide an equally good level of service is anti competitive.
So the whole aim of the NBN is to create some sort of competitive ISP industry is it? Where the RSP can choose when to provide the advertised and paid for service?
The nbn was advertised at 1 point as 5k per household Australia wide for 100/40.
This thread of late, has highlighted that fiction.
So yes the wholesaler should be forcing the point. Why on earth would you let the market dictate speeds?
Oh, you must be a capitalist.
I am not across all the technicalities of how the NBN works, I am just your average consumer, so please bear with my simplistic summary:
1) Every provider in Australia has equal access to the NBN.
2) The amount of download speed you get depends on the physical state of the network in your area and the amount of access your provider has bough from NBN.
3) If your provider has not bought sufficient access for the number of subscribers they have, there will be congestion and your download speed can dwindle to below 0.5 Mbps.
4) At the same time as your provider can sign you up on the basis of a certain service, they won't have to purchase the same service from NBN, making it in fact impossible to provide you with the service you signed up for.
5) Your provider can legally continue advertising a service they have no intention or will be unable to deliver because they will not buy sufficient access from NBN.
6) Some providers like Telstra or Optus may be less prone to congestion, because they have their own fibre optic backhaul (whatever that means).
7) Some of the smaller providers may actually buy enough access, so they can deliver the speed they promise, but of course you won't know for sure until you sign up. Why is this not compulsory ?
8) Technically a 12Mbps plan may work better than a 100 Mbps plan, depending on the honesty/capability of the provider.
9) Regardless of what anyone promises there is a limit to how much traffic the NBN can handle and as more and more people join in, no one will be able to deliver a proper service, unless the network gets upgraded/expanded accordingly.
10) The whole NBN is a shambles and just as confusing and dishonest as private health insurance policies.
Deleted not helpful Trolling.
I am not across all the technicalities of how the NBN works, I am just your average consumer, so please bear with my simplistic summary:
I cannot disagree with what you have posted. Does this sum it up?
However, the ACCC notes that the proposed provisions do not contain commitments from NBN Co to inform RSPs that a service will be placed into remediation. This could lead to a lack of adequate information from NBN Co regarding the speed level that can be expected by RSPs (and end � users) during the remediation period (as opposed to co-existence, where NBN Co has proposed specific data rate commitments).
And:
End-users are therefore reliant on RSPs informing them about the limitations of the service they are seeking to purchase and providing appropriate redress if the service is not achieving the expected quality and standard.
NBNCo is also now proposing:
? explicitly excluding FTTN, FTTB and HFC from the definition of the NBN Co fibre network, and
? specifying the point in the network at which the maximum data transfer rate is supplied (currently an NTD) when no NTD is used to serve a premises.
The above extracts are from the ACCC discussion paper on NBNCo's proposed changes to its Special Access Undertaking.
Please note: I have posted this here for information only.
There is already a WP thread started on this, which contains all the external links, and any further discussion should be there:
Well Internet stayed on without interruption over the weekend for Northern Beaches where NBN is just a dream at any speed.
Any company excavating the same place six times is not very efficient good job it is tax money.
Check out Optical Core Technology Bradford on how we did Jaguar Factory 1988.
Check out Optical Core Technology Bradford on how we did Jaguar Factory 1988.
Wow! Impressive. Did a whole company when NBN only has to do a whole country.
Oh, you must be a capitalist.
yes that's why I've been encouraging people to stop giving money to large businesses that value profit over honesty, and to instead support small businesses that are working hard to provide good service to their customers.
The reality is we live in a capitalistic society, so better to use your spending power to reward the businesses that do the right thing, rather than trying to convince yourself that the govt will fix all your woes.
Your provider can legally continue advertising a service they have no intention or will be unable to deliver because they will not buy sufficient access from NBN.
this is why an independent system is needed that will give end users an acurate indication of expected performance of each RSP, then users can compare value, not just price � this has already been proposed by the ACCC, but there was push back from politicians and industry. https://www.accc.gov.au/regul
Regardless of what anyone promises there is a limit to how much traffic the NBN can handle and as more and more people join in, no one will be able to deliver a proper service, unless the network gets upgraded/expanded accordingly.
the original NBN FTTP design had much more capacity built in than the VDSL network most will get. I imagine in time it'll be very similar to the previous situation where some people were on a congested Telstra RIM, and couldn't do anything about it. Hopefully the NBN will do something about it faster than Telstra did, but only time will tell.
Your provider can legally continue advertising a service they have no intention or will be unable to deliver because they will not buy sufficient access from NBN.
there is a particular kind of evil known as "fine print" � it needs to be stamped out � the best way to do that is to vote with your wallet, and stop giving money to companies that aren't providing the value that they are advertising.
https://www.iinet.net.au/status/4808023
Edited 14 hrs ago, they have tapped another 24 days onto when this should be fixed.
Time to jump ship.
Calm down , just having a bit of fun.
I agree that the whole of Australia where possible should be fibre all the way.
After all when you look back to 1995 Optus was running fibre to the home in Melbourne and Sydney and other cities for their pay tv network and that was almost 20 years ago.
Our politicians have stuffed this one up.
Edited 14 hrs ago, they have tapped another 24 days onto when this should be fixed.
Time to jump ship
Time to jump ship indeed. iiNET has now suddenly reneged on their previous offer of a discount and continue to charge me the full rate.They have also changed their tune, refuse to accept any responsibility for the congestion issues and are blaming NBN. Very disappointing. I may have to take my other services with me. A pox on them !
I considered Aussie, but they hadn't sorted their VDSL plans when I was RFS, so went with AusBBS instead � can you post a speed test from the evening peak usage period (ie 7:30pm-10:30pm)?
sure 7:38pm 25/5 FTTN
Is anyone able to post a pic of Optus 100/40 connection during peak hrs?
Please? :)
sure 7:38pm 25/5 FTTN
http://www.speedtest.net/result/5504475678.png
Time on the speed test pic shows 2.37am...
9:26pm
http://www.speedtest.net/result/5504680935.png
Time on the speed test pic shows 4.26am;
Why the difference?
I'm now seriously looking at changing providers. Does anyone have any experience with Aussie Broadband or others in my area (4EDG-05-06) that are not as badly affected by congestion as iiNET? The lady at Aussie Broadband told me that they backhaul through Optus, so it depended on who iiNET backhauls through to determine if we may have the same congestion issues. Well, at least she was honest enough to point that out. So who does iiNET backhaul through ? If it is not Optus, I'll change providers straight away.
Not to do with the timezone different (GMT vs AEST)?
It could have something to do with "PDT", but I don't know what that is...
I'm now seriously looking at changing providers. Does anyone have any experience with Aussie Broadband or others in my area (4EDG-05-06
Shhhhh we don't want others using our bandwidth, stay with iinet
Shhhhh we don't want others using our bandwidth, stay with iinet
That's what you get for bragging about your great download speeds. Seriously, though, I do like their plans, but if they are using Optus for their backhaul, why wouldn't I just connect with Optus ?
It could have something to do with "PDT", but I don't know what that is...
Pacific daylight time, daylight savings time on the west coast of the US.
That's what you get for bragging about your great download speeds. Seriously, though, I do like their plans, but if they are using Optus for their backhaul, why wouldn't I just connect with Optus ?
I'm using Internode which, at this point, is using it's own backhaul rather than TPGiiBorg's. Thus far, performance has been excellent (I'm in Edmonton out the back of sugar world, cbf looking up the area code), 87/37 out of 100/40 most of the time, 60/35-ish during peak.
I think the TPG conglomerate have jumped the shark somewhat, their "unlimited" schtick means they are oversubscribed to hell. Know quite a few ex-TPG customers who went looking for a service that worked (let alone "worked very fast").
Pacific daylight time, daylight savings time on the west coast of the US.
Thanks for that...
cbf looking up the area code),
4EDM-02 I think...
I think the TPG conglomerate have jumped the shark somewhat, their "unlimited" schtick means they are oversubscribed to hell.
Do you know who iiNET use for their backhaul ? TPG's ?
In other developments iiNET South Africa has gone all heavy on me about a discount, but iiNET NZ told me that they would back pay me 50 % on my current subscription. Just having to deal with overseas call centres is enough reason for me to change provider. I chose iiNET because of the previous excellent experience I had with their Perth based technical support.
So the trick now is to find a provider who is not affected by congestion in my area.
Do you know who iiNET use for their backhaul ? TPG's ?
iiNet and Internode are both owned by TPG, so will use TPG's fibre backhaul. AFAIK all 3 brands did have (may still have) their own seperate CVC allocation with NBN.
I'm using Internode which, at this point, is using it's own backhaul rather than TPGiiBorg's. Thus far, performance has been excellent
I know Internode at Westcourt is often congested in the evenings on FTTP (see speedtests in my previous posts � which were done using a directly connected PC � the same setup gets great speeds during the day).
Can you post a traceroute � I was pretty sure iiNet merged into the original Internode network before TPG bought them, so I can't imagine that Internode has separate backhaul (tho each may still have a separate CVC allocation on NBN)
Surely its up to the NBN to force the RSP to deliver the product correctly or not at all.
John Lindsay's comments in this article explain it well: http://www.itnews.com.au/feat
ie there needs to be cheap ISPs for those who want to pay less, but those people need to be aware that at the cheaper price, speeds will reduce during peak times.
But I agree we shouldn't have companies advertising that they provide fast speeds and then not.
there needs to be cheap ISPs for those who want to pay less, but those people need to be aware that at the cheaper price, speeds will reduce during peak times.
But I agree we shouldn't have companies advertising that they provide fast speeds and then not.
I don't require a cheap plan, I just require one that delivers. I'd gladly upgrade to a more expensive plan, if there was any guarantee it wouldn't suffer congestion. What's the point of paying for 50 or 100 Mbps, if it drops down to less than 1 Mbps at peak times? You might as well be on a cheaper plan for the same outcome. I don't need a lot of speed, just a consistent minimum of at least 5 Mbps. Getting less than 0.5 Mbps at times is simply pathetic.
This should help with the congestion:
https://delimiter.com.au/201
Edit... Also internode http://www.internode.on.net/r
Atherton/Tolga � 4ATH-02 is listed as going RFS today but nothing yet. Waiting to hear back from my Optus contact to hear if applications can be lodged yet. Fingers crossed it's not too far away but following other posts, I'm not expecting the process to be easy.
Atherton/Tolga � 4ATH-02 is listed as going RFS today but nothing yet.
Your POI is 4TNS Townsville, so it will be interesting to see your stats when you come on line, as compared to the Cairns POI....
I also have four brand new Telstra TG799VAC (long story), more than happy to give you one mate, they're the type they'll send to you.
Wow.. you have 4...wow.
If you don't mind giving me one that would be great!
PM your mobile mate, I'm in Quail.
Taken at 2131 tonight � http://www.speedtest.net/my-result/5519414009 � Telstra FFTN 25/5 so doesn't appear to be any congestion.
Taken at 2131 tonight � http://www.speedtest.net/my-result/5519414009 � Telstra FFTN 25/5 so doesn't appear to be any congestion.
Looking good..
I picked this up the first time I called them and went through 4 different departments.
you got off lightly, I have had times I have been pushed around to around 8 different idiots who still didn't know what they were doing and I ended up abusing the last one and just hanging up. haven't called the idiots back since, worked stuff out myself, what I cant work out I live without. I'm sick of the frustration I have to deal with every time I ring the idiots, normally no less than half hour on hold and going through different departments, they cant get it right.
I just cancelled my contract with iiNET after I found out last night that a neighbour was enjoying 38 Mbps with Telstra, while at the same time I had 0.89 Mbps with iiNET...
Yet, they are still advertising their services with super fast streaming etc.
I just cancelled my contract with iiNET after I found out last night that a neighbour was enjoying 38 Mbps with Telstra, while at the same time I had 0.89 Mbps with iiNET...
another mate of mine is going through the same crap, I told him to go get a decent ISP.
another mate of mine is going through the same crap, I told him to go get a decent ISP.
What is becoming increasingly obvious to me is that all this congestion stuff is a blatant lie. Just signed up with Telstra. Hopefully it won't be another traumatic experience. The last time I dealt with them was over 15 years ago...
What is becoming increasingly obvious to me is that all this congestion stuff is a blatant lie
its proving that it actually is congestion and that iinet didn't forecast the take up correctly.
its proving that it actually is congestion and that iinet didn't forecast the take up correctly.
Call it whatever you want. When I complained, iiNET continued to blame the NBN and told me that all providers were similarly affected, which is not the case.
Node going in at Oleander St, Holloways beach. Can't say I'm too excited. Anyone still with Internode on FTTN in Cairns? I know iiNet bought them out but just wondering what congestion is like.
Just FYI I have been connected on FTTN with Telstra on an 100/40 plan on 4EDM-04 (White Rock)
Synced at 109/40 line can achieve 123.57/58.61 I sit approx 250m from the node
Speed test puts it at 90.17/39.35 and I have not noticed a slowdown in peak hours but will continue to check.
Will post a link to a speed test when I get home this afternoon.
http://www.speedtest.net/my-result/5522021849
Gateway Stats;
Maximum Line rate � 58.46 Mbps 123.28 Mbps
Line Rate � 40 Mbps 109 Mbps
Output Power � 12.3 dBm 6.7 dBm
Line Attenuation � 4.9, 19.9, 29.1,N/A,N/A dB 11.5, 25.4, 37.7 dB
Noise Margin � 13.6 dB 10.4 dB
Not sure if said before, NBN Cabinets are starting to appear around Smithfield (these are just the Cabinets, no other work has been started). Finder.com.au has it finished in Nov2016 and I remember seeing the Telstra rollout stating RFS around Nov-Dec.
See if they can keep that kind of timeline.
Maximum Line rate � 58.46 Mbps 123.28 Mbps
That's pretty impressive. Was that around 8pm?
I've been a customer of Internode for years but since the buyout have found that streaming buffers more and more in the evenings these days. My be time for a switch. Fond of my free usenet access tho'
I was just before I posted it.. so a bit after 8pm.
Telstra always charge too much but if you have other services with them you can usually work a deal direct on the phone.
The speed and up-time is worth it, even with ADSL2 before I switched I was connecting at 17 -19Mbps with next to no slowdown in peak times.
I will keep watching it and see how FTTN goes long term any changes I will keep you all posted.
Well, I am off to a good start with Telstra. Apparently an appointment is booked on 1 September to complete activation of my NBN connection and another one is booked 5 days later for someone to set up the modem ??? With iiNET, I simply installed the modem myself and the NBN was switched on without me seeing any technicians. So what is this all about ?
I rang up yesterday to find out what was going on and instead of talking to NZ or SA , I am now talking to India. Someone was going to call me back, but they didn't.
So I had another go today and it turns out that although I ordered self-install and advised that I already had a NBN connection and FTTN, the wrong sales order was issued, it needs to be canceled, a new one needs to be generated, it will take 48 hours etc. etc.
Why the hell can't we run the NBN ourselves in this country ? This is total insanity..
Why the hell can't we run the NBN ourselves in this country ? This is total insanity..
I spoke too soon...The person in India connected me to the sales team in Brisbane, which was refreshing , although the salesperson was surly and argumentative to begin with. It took an incredible one hour to generate a new order over the phone, which was identical to my original online order, but does not require 2 technicians on 2 different dates. She insisted that the technician had to fix some wires to the house, although that doesn't appear to have taken place with iiNET. She declined to explain. Fingers crossed...I'm getting the impression that it is easier to get a bloody home loan than to be connected to a properly working NBN service...
Well, I am off to a good start with Telstra. Apparently an appointment is booked on 1 September to complete activation of my NBN
Don't get your hopes up mate, I've been waiting over a month for Telstra to switch me over, my 3rd appointment is on the 8th. (not holding my breath)
The reasons they gave me for cancelling the last two appointments were gold, the 1st reason was that I called and cancelled!! haha!! Yeah nah..
Second reason was that they had issues/delays with the modem in the post and that I needed the modem so the technition could set it up, even though I had received the modem in the post 3 days after applying for nbn, Even though i specifically stated that I didn't want a gateway modem as I had a capable VDSL modem already.
I understand there is going to be some hiccups, but the reasons for my delays are just laughable.
I Hope you can get connected to nbn without to much dramas.
Don't get your hopes up mate, I've been waiting over a month for Telstra to switch me over,
Trust me, I'm not getting my hopes up. I don't know how anyone can run a business in such a shambolic manner and why this whole NBN caper is such chaos.
For the time being, I am on the NBN with iiNET , but not happy with their download speeds during peak hours.
Telstra person in Brisbane assured me that they could just swap it over.
That's after the totally unnecessary "what do you want ?", " so you want a new internet connection and landline ?", "no, so what do you want then" introduction...
Overall the NBN in Australia has been a total disaster but not really sure who to lay the majority of blame against. I cannot honestly see a great improvement anywhere as the infrastructure mostly is quite old. For a first class system really need a ground up system instead of a cobbled together bits and bobs method. I am afraid we will continue to be 20 years behind the developed world whatever the Telstra Clones may say.
Gregy, what speeds you getting?
Gregy, what speeds you getting?
Hey... My connection was again delayed. Now due Moday, 8th. Lets hope.
Got the date for our NBN hook up the 12th
Gregy, what speeds you getting?
Hey... My connection was again delayed. Now due Monday, 8th. Lets hope.
Not good. When I rang after they changed my initial date I reminded them that I've been a customer for close on 30 years then spat it, then chucked a tantrum then had a little cry. :)
Then hung up.
I reminded them that I've been a customer for close on 30 years then spat it, then chucked a tantrum then had a little cry. :)
The person on the receiving end probably wasn't even born when you first became a customer...How have we allowed businesses to end up treating us like this? It's insane!
iiNET download speed seems to have been picking up the last few nights. If they keep that up, I might have to cancel the Telstra switch...
How have we allowed businesses to end up treating us like this? It's insane!
Well then I guess I should relay my NBN connection experience....
I ordered my service, got told an installation date. When the date came, the VDSL service was connected, I reconfigured my TD-W9970 modem from ADSL to VDSL and used the NBN at the advertised speed.
Oh did I mention I didn't choose Telstra or iiNet/TPG or Optus, as I preferred a company that wouldn't treat me with contempt, or lie to me about issues.
The customers are the ones with the power to choose � but if you keep rewarding bad corporate behavior, then you won't give those companies an incentive to change.
The customers are the ones with the power to choose � but if you keep rewarding bad corporate behavior, then you won't give those companies an incentive to change.
Agreed and I do try and support alternative businesses like the one you signed up with. Problem is that every time I do , after a while they get taken over by some other company and it all goes to shit. Over the years it's happened to me with E-fax, swiftdsl/ people telecom and now iiNET, amongst others. The problem with the NBN providers is that you don't know if they are going to deliver until you sign up with them. I did talk to some of the smaller players and it seems they use the infrastructure of Optus/Telstra/TPG anyway and are only resellers. In the past I had lots of issues with Commander ( who took over People Telecom) and they blamed Telstra for the shitty phonelines that kept breaking down. In the end they were just a reseller and any issues had to be dealth with by Telstra.
I talked to a very pleasant lady at AUSSIE NBN and she was honest enough to tell me that they used Optus for backhaul and that she could not guarantee what download speed I would have, as it would only be as good as what Optus could provide. Optus refused to commit themselves to any base speed, where Telstra told me ( I have it in print) that they could provide the base speed at the same level and quality through the day. I have been a happy Optus mobile customer for many years, but I don't know anyone in my area who has Optus NBN and can confirm that it works ok. I didn't particularly like their plans either.
Go with skymesh and be done with it. They don't nickel and dime on back haul in addition to ordering more capacity well before congestion becomes an issue. Custom plans, month to month no contact, unmetered Netflix, AUSSIE SUPPORT etc.
They're the new internode imho.
Custom plans, month to month no contact, unmetered Netflix, AUSSIE SUPPORT etc.
for how long?
Should be all good unless something happens to Paul but even then.
I will continue as the Managing Director and Chairman of the Board of Directors of the Australian subsidiary, and I will continue to hold a vested interest in the ongoing success of SkyMesh.
We will continue to trade as SkyMesh, we will not be changing our name or our branding in Australia. Our call centre and existing staff will remain in Australia.
That's exactly the point I made earlier. Every time you are on a good thing, some other business comes along and snaps it up. As I need reliable internet and phone for my business, I require stability and reliability more than anything else. I don't want to have to go through the hassles of constantly changing providers.
I am in EDM04 mount Sheridan. Last two days, my telstra nbn FTTN frequently dropping out. Has any one have same problem.?
I am in EDM04 mount Sheridan. Last two days, my telstra nbn FTTN frequently dropping out. Has any one have same problem.?
telstra nbn FTTN
I am in WTRK exchange area but still on ADSL but have been experiencing the same problem � maybe it is exchange based?
Thanks wildbill
I am in EDM04 mount Sheridan. Last two days, my telstra nbn FTTN frequently dropping out. Has any one have same problem.?
Yep I'm at mt Sheridan, only on ADSL though and have been struggling to get over 1mbs down and constantly dropping out.
A little better today now syncing at around 5mbs,(usually at 10-12mbs).
I am in EDM04 mount Sheridan. Last two days, my telstra nbn FTTN frequently dropping out. Has any one have same problem.?
I'n on FTTN (better to call it VDSL as it avoids confusing it with a fibre connection) at Edmonton (tho not with Telstra), and had no drops out at all apart from a 6 day loss of sync a few weeks back due to a programming error (thanks NBN). But before and after that event it's been perfect all day every day.
Thanks Dirac. It seems the problem is in telstra nbn FTTN. Could you please some one
who is using telstra fttn (mount Sheridan) confirm your connection status.
For those on 4EDG-07 (Including myself!) the revised RFS date looks like 9th Sept. now according to Telstra's updated rollout schedule: https://www.telstrawholesale.
Moved forward from Oct from the last update.
4EDG-08 is 11th Nov.
Really interested on how you go with your appointment time cause NBNCo are having issues with our area
AB have booked my activation appointment for 1st of September
Speedtest taken at about 8:20pm tonight. Thanks iinet...
http://www.speedtest.net/result/5542180111.png
I'm on 4EDM-02 on a 100/40 plan.
Going to see what happens at the end of the 9 days left for this fault they have logged on their website. See if they increase capacity. If not or if they push the date back again I'm contacting the ombudsman to get them to get me out of my contract with no penalty.
Speedtest taken at about 8:40pm tonight. Thanks Optus...
http://www.speedtest.net/result/5542227298.png
I'm on I don't know, somewhere in cairns north on a 100/40 plan.
never been below this no matter what time of day. got a few people online at the moment downloading when I did this test as well, I have had up to 98/39 when no one else online.
iiNET NBN down to almost zero at the moment. Getting 5 Mbps on my mobile phone with Optus 4 G! iiNET is getting worse by the day. It's absolutely disgusting.
iiNET is getting worse by the day
thats what my mate in Adelaide is saying on ADSL, speeds are a disgrace since they bought out ADAM.
Kind of making me glad my NBN connection is still in held and the planned remediation date isnt for another week. It's been over a month now with no explanation as to whats actually preventing me getting connected. The guy at iiNet handling the case has been really helpful but he knows about as much as I do. *shrug* at least I have ADSL I guess. Might just cancel the order with iiNet and put one in with Telstra.
Might just cancel the order with iiNet and put one in with Telstra.
I strongly recommend you do, although dealing with Telstra is no picnic either...
Might just cancel the order with iiNet and put one in with Telstra.
DEFINITELY, do it now before its too late else you'll end up on dial up speeds.
I strongly recommend you do, although dealing with Telstra is no picnic either...
dealing with Telstra is a LOT easier than Optus.
I am not sure what iiNET's cunning plan is. Bring the whole system to a grinding halt ?
For anyone still considering their "services", here are last night's speed test results:
http://www.speedtest.net/my-result/i/1737727273
This is a 25/5 plan for which I pay $ 69.99 a month.
At the same time I was getting the following speed through Optus Mobile:
http://www.speedtest.net/my-result/i/1732202594
This morning my speed is back to normal (23 Mbps), so there are no technical issues. Warren Entsch's office has looked into it and now agrees it is a "contention issue" and told me to contact the TIO, which I had already done twice and which got me nowhere. So now I am waiting for a switch to Telstra and hope nothing goes wrong. All I am asking for is a steady minimum of 5-10 Mbps at night.
"As you have recently suggested in your email, the most likely cause of your slow internet speeds is a contention issue. This typically caused when a retail service provider (RSP) does not provision adequate bandwidth when it is provisioning its network capacity, and this issue is the sole responsibility of the RSP".
"Telecommunications service providers are private companies so the terms and conditions of their goods and services, including the pricing and tariffs for internet packages, are determined commercially. The Australian Government does not have the authority to direct service providers in such commercial matters. This commercial arrangement extends to decisions regarding how RSP provision their networks."
No wonder they stuffed up the online census...
I'd think you should be able to get out of the iiNet contract just through basic consumer rights, without going anywhere near TIO..
https://www.accc.gov.au
Surely no one could say that speeds that slow could be considered fit for purpose, I know all the contracts say speeds 'Up to' but that is ridiculous.
I'm hoping that my connection lives up to the hype, at least 4ATH-02 has a POI out of Townsville not Cairns
I'd think you should be able to get out of the iiNet contract just through basic consumer rights
They have agreed to release me from the contract. In fact they didn't really seem to care and were happy to cancel it. After some pressure they also agreed to give me a 50 % discount, while I am waiting for Telstra to take over.
What baffles me is that they are allowed to keep advertising a service they obviously cannot and have no intention to deliver. What is the point of continuing to sign up customers who immediately will want to move on, because of the atrocious download speeds they are getting ? What's their angle ? Surely it is not just incompetence ?
For anyone still considering their "services", here are last night's speed test results:
http://www.speedtest.net/my-result/i/1737727273
The test server was in PNG, but I suspect it won't make that much difference. I'll be sure to warn my friends never to consider iiNET.
The test server was in PNG, but I suspect it won't make that much difference. I'll be sure to warn my friends never to consider iiNET.
I get similar results through Brisbane server and regardless which device I have been testing on (iMac, iPhone, iPad) and both wifi and ethernet connections.
I'll be looking at moving my email servers from iiNET as well, as I want to have nothing to do with this company anymore. Any suggestions for a good host company ?
Maybe complaints to accc under False or misleading claims?
https://www.accc.gov.
Good that they released your contract but bullshit that they are still advertising a product they can't provide.
I've been hosting through Netvirtue for the last couple of years, have been pretty happy with them.
Maybe complaints to ACCC under False or misleading claims?
According to Entsch's office: "the ACCC is currently conducting a consultation on retail broadband speed claims and performance information. The government looks forward to considering the outcomes of the ACCC's consultation process".
No mention of NBN speeds though.
Yes, I should take it to the ACCC, but personally I am sick and tires of having to fight those a****oles constantly, be it banks, insurance or telecommunication companies. I just want a service that works and get on with my life.
Kind of making me glad my NBN connection is still in held and the planned remediation date isnt for another week. It's been over a month now with no explanation as to whats actually preventing me getting connected. The guy at iiNet handling the case has been really helpful but he knows about as much as I do. *shrug* at least I have ADSL I guess. Might just cancel the order with iiNet and put one in with Telstra.
It is interesting that they have used the term remediation, because that opens up a whole new 'can of worms', as under their Special Access Undertaking, NBNco have no obligation to inform your RSP, nor you that remediation is required.
The ACCC is concerned that if RSPs do not inform end-users of remediation in advance, end-users may not be able to obtain adequate redress, for example, obtaining a discount for a lower speed and poorer quality of service or being able to, quickly and at no extra cost, change their plan with a lower speed.
According to ACCC and NBNco, remediation can mean that the copper cable in your service, and perhaps your area, is degraded, and needs replacing.
If that is the case, then congestion is not the problem, and it wont matter how many times you switch RSPs, the problem will remain until NBNco completes the remediation.
You can read about it here from the ACCC pdf:
The comments on remediation start half way down page 24, or you can use your browser's Find Function to search the document for remediation.
They have agreed to release me from the contract. In fact they didn't really seem to care and were happy to cancel it. After some pressure they also agreed to give me a 50 % discount, while I am waiting for Telstra to take over.
Please see above. If remediation also applies to your service, then iiNet obviously will be happy for you to move on because that's one less unhappy customer.
I'm not saying that your problem is not congestion, but in their SAU, NBNco are giving themselves 3 years plus to complete remediation, and that's a long time to suffer a below standard service.
Perhaps the TIO may be able to force NBNco to tell you whether your service requires remediation...
If remediation also applies to your service, then iiNet obviously will be happy for y to move on because that's one less unhappy customer.I'm not saying that your problem is not congestion, but in their SAU, NBNco are giving themselves 3 years plus to complete remediation, and that's a long time to suffer a below standard service.
Perhaps the TIO may be able to force NBNco to tell you whether your service requires remediation...
Since I only suffer from congestion/contention/whatever between approximately 6 and 11 pm every night and I have more than 20 Mbps the rest of the time, there seems to be no issue with the copper wires in my street at the moment...
According to ACCC and NBNco, remediation can mean that the copper cable in your service, and perhaps your area, is degraded, and needs replacing.
so you saying everyone that is on IINET has stuffed copper? and everyone on optus and Telstra have good copper? seem too much of a coincidence to me.
so you saying everyone that is on IINET has stuffed copper?
Mate, iinet is stuffed all round.
They are totally congested, are not keeping up with demand.
Thoroughly recommend jumping ship, I was getting less than 5mb at night with FTTP on a 100/40 plan.
Switched to another provider, back to happy 95mb+ land.
so you saying everyone that is on IINET has stuffed copper? and everyone on optus and Telstra have good copper? seem too much of a coincidence to me.
One of the more reasonable iiNET service blokes in NZ told me straight up that they had oversold the service and that I should get a discount. When no discount was forthcoming the service people in South Africa suddenly went into damage control and denied that any such arrangement was in place. I asked them to check all recordings and I was connected back to NZ where they agreed to honour the discount.The poor bloke who lifted the lid on the contention issue probably got the sack So yes, there is contention. There is also plenty of stuffed copper, but my copper is fine for the time being.
so you saying everyone that is on IINET has stuffed copper?
Try reading all of my post...
Got a surprise email from yesterday from Telstra saying we were connected up to NBN when we had a date of this Friday 12th August to be connected.
Happy with the speed. Plus decent maximum line rate if we ever want to upgrade the speed.
4EDM-03
http://www.speedtest
25/5
Down: 23.59
Up: 4.5
Maximum Line rate
Up: 51.34 Mbps Down: 119.76 Mbps
iIiNET 19:54- superfast internet hahahaha!
just spoke to another mate of mine who is on IINET and he also says they are a damn joke, he has called up several times saying he has ridiculously slow speeds and spent hours trying different things, they even sent him a new modem and still slow speeds. I told him the real reason why he is getting slow speeds, he is looking at new ISP's tonight and going to ditch iinet.
If your download speed is fast during the day and slow at night, it's congestion and nothing else . No point wasting time with modems etc. Why is iiNet still advertising and signing up new victims? Is this some sort of pyramid scheme?
Why is iiNet still advertising and signing up new victims? Is this some sort of pyramid scheme?
People need to leave why pay good $$$ for sub standard product.
People need to leave why pay good $$$ for sub standard product.
I am, but it takes time...
It will be worth the wait :)
Of course. It doesn't really affect my life as such, but I am annoyed that this scam is allowed to go on in the first place, I am annoyed I can't watch the shows I want to watch and I am annoyed at the amount of time I have wasted on this.
Mate, iinet is stuffed all round.
They are totally congested, are not keeping up with demand.
Thoroughly recommend jumping ship, I was getting less than 5mb at night with FTTP on a 100/40 plan.
Switched to another provider, back to happy 95mb+ land.
Which provider did you switch to?
Any suggestions for a good host company ?
moving my email servers from iiNET
For email only, the Google Apps/Business stuff works well � $5/m per user.
Not sure if it will help you iiNet guys but received some notifications of TPG works
"Due to third party planned network rearrangement in the state of QLD "
Work Start: 23/08/2016 11:00 PM
Work End: 24/08/2016 05:00 AM
Timezone: Sydney/NSW
Outage Duration: 20 mins
and
"Due to third party planned optical fibre cable rearrangement to reduce congestion on fibre network "
Work Start: 24/08/2016 11:00 PM
Work End: 25/08/2016 05:00 AM
Timezone: Sydney/NSW
Outage Duration: 20 mins
and a third
Work Start: 25/08/2016 11:00 PM
Work End: 26/08/2016 05:00 AM
Timezone: Sydney/NSW
Outage Duration: 20 mins
I was connected to the FTTN on the Atherton Tablelands yesterday. 1000 meters of copper to the cabinet and I have a 50 / 18 mbps connection.
So far no congestion but I was the 5th person to be connected up here. I am on iPrimus.
apparently all the FTTB installs in Cairns are now getting their RCD replaced as the DC UPS has a tendency of tripping the existing breaker that is in there.
1000 meters of copper to the cabinet and I have a 50 / 18 mbps connection.
would they have thicker copper out that way?
Has anyone heard any more about the rollout in Gordonvale. NBN website says nothing (not even planned) finder says not started but on 3 year roll out plan with expected start q2 2016 which has been and gone.
I look at the current rim/cmux combo across the park from me every day hoping to see some activity and movement but nothing yet
Well my order has finally come out of hold, I think it may have something to do with the sheer amount of construction going on in my area (my node is right next to the new Special School construction site). I'm going to do the silly thing and stick with iiNet, owing to the fact that I rarely used the internet during peak hours and I'm a pretty super patient person. Let's hope those dates posted by MJ above help with the congestion.
Has anyone heard any more about the rollout in Gordonvale. NBN website says nothing (not even planned) finder says not started but on 3 year roll out plan with expected start q2 2016 which has been and gone.
I look at the current rim/cmux combo across the park from me every day hoping to see some activity and movement but nothing yet
I thought I saw something about starting Q4 this year, however I could be wrong.
We're going to buy a house down there, however we're looking at Riverstone Hills which luckily is on FTTP; its the main reason we chose that area!
I'm off draper road. Right next to riverstone hills...'
Maybe I can connect to your fibre and wireless it to my house :-)
Maybe I can connect to your fibre and wireless it to my house :-)
that's something I seriously thought of doing when my neighbour could get it and I couldn't for another 6 months. but never had time to set it up.
I managed to get an appointment for the 2nd Sept..... Did have a failed modem delivery in there though cause when i got home it was no-where to be seen however i'm suspecting some dodgy neighbours grabbed it.
scene
should be "seen" as its not a movie as you don't have a camera setup to confirm neighbour involvement like you should have then you would have the neighbour in the scene.
G'day all, So almost 2 weeks on nbn now and i'm pretty happy with the speeds considering I'm approximately 550mtrs from the node (4EDM-04 according to nbnfinder.com.au).
Did have some issues when first connected with constant drop outs, got on to tesltra & nbn and they sorted it out within 24hrs, it's been pretty solid after that.
http://www.speedtest.net/result/5563290075.png
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
51.96 Mbps 120.1 Mbps
Line Rate
40 Mbps 109 Mbps
Data Transferred
545.39 MBytes 3859.76 MBytes
Output Power
13 dBm 6.9 dBm
Line Attenuation
5.1, 21.0, 30.6,N/A,N/A dB 12.2, 26.0, 37.5 dB
Noise Margin
11.8 dB 9.5 dB
G'day all, So almost 2 weeks on nbn now and i'm pretty happy with the speeds considering I'm approximately 550mtrs from the node (4EDM-04 according to nbnfinder.com.au).
damn, i would be happy with that 550m from the node as well.
Signed up for Aussie broadband in woree. I'll report back with how it goes after connection
damn, i would be happy with that 550m from the node as well.
Mate I'm stoked!!!! I've heard of some connecting at that distance and getting woeful speeds, i was really hoping to sync at 70mbs, but in reality wasn't expecting to get much more than 50mbs.
So you can imagine my surprise when the speedtest was at 94mbs!!
So you can imagine my surprise when the speedtest was at 94mbs!!
I'm trying to figure out how you're getting such good speeds when compared to my stats (which look similar to me...)
Line standard VDSL2
Channel type Interleaved
Downstream line rate (kbit/s) 52418
Upstream line rate (kbit/s) 21876
Downstream SNR (dB) 6.7
Upstream SNR (dB) 6.7
Downstream line attenuation (dB) 17.3
Upstream line attenuation (dB) 7.3
Downstream output power (dBmV) 14.1
Upstream output power (dBmV) 8.9
Downstream CRC 0
Upstream CRC 0
Downstream FEC 1574
Upstream FEC 216
Mate I'm stoked!!!! I've heard of some connecting at that distance and getting woeful speeds, i was really hoping to sync at 70mbs, but in reality wasn't expecting to get much more than 50mbs.
So you can imagine my surprise when the speedtest was at 94mbs!!
my dad is on 4EDM-01-08 and only 300m from the NODE
but alas he has never connected to the internet before in his life...................... such a waste.
Signed up to Aussie Broadband for 25/5 on the weekend for install in White Rock.
SMS today said appointment on 1st Sept.
Will see how it all goes and hopefully post some speed tests when up and running.
Anyone on Exetel NBN? On the 4EDG-03-06 & looking switch to their NBN from adsl2 just want know if they are suffering congestion. Parents on iinet & was going to go with them but they currently only get a few Mbps even with max sync speed.
Looking for a good quality service provider for both internet and landline in a package when the NBN if ever gets rolled out at the Northern Beaches as they are combined into Smithfield Zones.
Don't need the absolute highest speed but no rubbish that goes super slow at night.
Any good ones that are not generally well known.?
At least my TPG ADSL 1 no phones but all uploads are totally free but slow.
Two speedtests from today. Located in Bayview Heights on 25/5 with Internode.
Speed test at 4.45pm � http://www.speedtest.net/my-result/5575713181
Speed test at 9:30pm � http://www.speedtest.net/my-result/5576246604
Two speedtests from today. Located in Bayview Heights on 25/5 with Internode.
Speed test at 4.45pm � http://www.speedtest.net/my-result/5575713181
Speed test at 9:30pm � http://www.speedtest.net/my-result/5576246604
I'm suffering the same problem with Internode but on fixed wireless. 3mbits/s tops during peak hours. What a joke, steer clear from them
Two speedtests from today. Located in Bayview Heights on 25/5 with Internode.
I had similar problems last night with my Foxtel Broadband and thats with ADSL (Telstra wholesale) ... was basically unusable
Two speedtests from today. Located in Bayview Heights on 25/5 with Internode.
Just got connected today in Woree, 23 down 4.5 up, in prime time at 7pm.
With Telstra.
Not sure if that's my limit or my plan limit?
["Just got connected today in Woree, 23 down 4.5 up, in prime time at 7pm."
I'm in Woree.
Tested at 9:19 pm tonight with Telstra.
23.5 down
4.8 up
on 25/5
planned optical fibre cable rearrangement to reduce congestion on fibre network "
Work Start: 24/08/2016 11:00 PM
Work End: 25/08/2016 05:00 AM
Timezone: Sydney/NSW
Outage Duration: 20 mins
Was this completed? Anyone noticed a difference?
iiNET NBN in Earlville : 0.22 Mbps
http://www.speedtest.net/my-result/i/1757034219
Optus mobile internet same time, same place : 12.32 Mbps
It seems these days that most RSPs call centres and populated by staff who are only interested in making sales, but don't really understand the products they are selling...
Except for the smaller technically competent RSPs that I mentioned a few posts above.
It seems to me that most of the complaints fall into 3 categories:
1. The RSP sales and support staff are clueless (eg Telstra, Optus, TPG) so if you are eventually able to get connected to the NBN and have no faults, then everything is generally good eventually (until to get a fault).
2. The RSP has under provisioned their network/CVC (eg iiNet) so your speeds are only good while your asleep or at work.
3. You are too far from the Node or your wireless tower is congested � in this case their is nothing the RSP can do about it (did you notice FTTP has no issues in this regard... hmm maybe NBN should use that in more places � now there's an idea)
So the best people can hope for is to avoid problem areas 1 & 2 � the best way to do this is to use a technically competent RSP � one who understands how the mess called NBN works, and how to get services provisioned, and also provisions their network and CVC ahead of demand, rather than blaming everyone but themselves.
So the best people can hope for is to avoid problem areas 1 & 2 � the best way to do this is to use a technically competent RSP � one who understands how the mess called NBN works, and how to get services provisioned, and also provisions their network and CVC ahead of demand, rather than blaming everyone but themselves.
who is this?? I cant think of any off the top of my head.
is there anyone out there who understands the nbn mess? that is the question.
But you have FTTB which is the closest to full FTTP as you can get, and you probably only have about 10 to 15 meters of copper to the MDF where it connects to the fibre.
The rest of us will be getting FTTN which could be 40 to 800 meters of copper to the node/fibre.
about 7 metres actually. then about another 7 metres to my modem.
but still you should be getting more than dial up speed surely??
So the best people can hope for is to avoid problem areas 1 & 2 � the best way to do this is to use a technically competent RSP � one who understands how the mess called NBN works, and how to get services provisioned, and also provisions their network and CVC ahead of demand, rather than blaming everyone but themselves.
That is it in a nutshell. It is the reason I went with iiNET, because of previous good experience with them. I was aware of the TPG take-over, but had not realised they had basically destroyed the very thing that made iiNET such a good company. I simply can't be bothered to experiment with other small companies, no matter how dedicated to customer service they may be, as good internet is vital to my business operation. I know for a fact that Telstra works well in my street, so I left it at that, even though I prefer to support small , independent operators. I just can't afford any more mucking around.
Connected to Aussie broadband this morning. Currently getting the maximum speed I paid for, pretty happy so far. I'll do another few speed tests during peak times
It shouldn't, but the whole NBN process seems to be total chaos
Jesus christ, what an absolute joke. And here I was thinking that Telstra would be my last, albeit expensive, resort if worst comes to worse.
Interestingly the iinet fault for the Cairns region is showing as 'recently fixed' as of being updated 4 hours ago.
https://www.iinet.net.au/status/4808023
Could have fooled me:
Yep very happy with my Aussie broadband. Rock solid all day and only losing around 2mbps during peak time
As was briefly mentioned by Chris (iinet rep.) somewhere, I think this is the real reason for the speeds in and around Cairns on iinet.
https://www.iinet.net.au/status/4913755
It details a fibre upgrade in Cairns. Any Postcode search (ie 4868, 4869, 4870) will bring it up in the search results.
If you search for "Cairns" it does not come up.
Edit:
It shows up for "Australia" , so maybe a large pipe to from iinet to the world?
Interestingly the iinet fault for the Cairns region is showing as 'recently fixed' as of being updated 4 hours ago.
It's not only Cairns, and apparently iNet has the same problems In Bundaberg, Mackay and Rockhampton and others:
/forum-replies.cfm?t=2541663
Just how long it takes to solve the problem is anybody's guess, and iNet don't appear to be in a hurry.
In terms of copper cable, 4EDM-02 is a relatively new area so the copper should be in good condition.
How was your ADSL performance before you switched to NBN?
Others are posting good results in the area, so changing RSPs is one option for you, but that can be a PIA.
In the meantime, have you considered changing your plan back to 25/5?
Surely it can't be much worse than you are getting now, and you wont be bleeding money on 100/40 every month....
Any reason why skymesh can't service a fixed wireless install on the Atherton tablelands? They said a few months....
Going by what Paul is posting here /forum-replies.cfm?t=2516281&p=59
I get the feeling that they're "ready to go" but they're giving their Customer Service team some breathing room after Skymuster sign ups. TBH if that's the case can't really blame them if they want to give a quality service.
Internode has gone to crap recently due to congestion issues etc, been a loyal customer for years but getting these speeds on a 100/40 plan is a joke.
I wish I got that down speed on my 25mb Internode connection. Was practically dial up speed the other day. Took forever to load websites, and file downloads ran at the zippy speed of 1kb
Took forever to load websites, and file downloads ran at the zippy speed of 1kb
reminds me of the days of dial up for $29.95/month.
Yep very happy with my Aussie broadband
Me too � been connected since Thursday � all my tests have been round these speeds
Cairns CSA (White Rock area) FTTN 25/5 � ADA: 4EDM-04-10
Last Result:
Download Speed: 24025 kbps (3003.1 KB/sec transfer rate)
Upload Speed: 4339 kbps (542.4 KB/sec transfer rate)
Latency: 69 ms
05/09/2016, 9:01:37 am
Is it just an issue with the smaller ISP's Internode, iiNet etc? Are telstra customers having the same issues with congestion because I'm seriously considering jumping ship.
Is it just an issue with the smaller ISP's Internode, iiNet etc? Are telstra customers having the same issues with congestion because I'm seriously considering jumping ship.
Well if it is bad now not likely to be or get much better as a large area of Cairns still not connected yet. After seeing the Northern Beaches flooded with workers and virtually every box opened up now it is completely quiet and Zero work going on.
A check on Finder for 4SHF-02 'Expected Ready For Service' states N/A last time they quoted Dec. wonder what year.
Northern Beaches come under Cairns Smithfield Area.
My TPG ADSL 1 has been pretty good lately since the workers left only had a few outages in the last 2 months.
Hi Dirac, thank you for your post which seems to be my experience as an iiNet customer. I have just had a pretty subpar experience with their Customer Service Department, after having horrendous and completely unusable speeds in iiNet over the weekend.
I phoned their service provider to ask for a refund of my Aug 2016 bill fee, given that for months we have virtually not been able to use our NBN Service for anything during peak periods. When I phoned the CS yesterday afternoon, they wanted me to do speed tests to determine how bad my speed is.
Even after telling the woman I was speaking to that the speed is soo bad I couldn't even bring up the ozspeedtest.com page to complete a test, she still insisted on me doing it. She also placed me on hold for about 10 minutes, claiming that she was trying to track down a fibre specialist to speak to me, even though there is a pretty minimal chance of getting someone like that on a Sunday afternoon.
While she had me on hold I had the following results:-
Speed Test at 5:03pm yesterday:-
Line Speed 33 kbps
Download Speed 4 kb/s
Speed Test 5:07pm yesterday:-
Line Speed 379 kbps
Download Speed 47 kb/s
Obviously, this is completely unusable speeds and I am pretty justified in my request for a refund, however she indicated that it was against their policy to refund fees. She also wanted to call me back today to discuss my 'speed issue' and actually said to me, can you get home earlier from work to answer my call because my shift finishes your time 6pm. Ridiculous.
After this underwhelming experience with iiNet Customer Service, I went and posted a scathing comment on the iiNet Facebook page
In their response to me, in which they also told me they would not be refunding my monthly fee for Aug, they also provided a link to an apparent 'Network fault' however when looking at the fault, it is a minor 'BROADBAND' fault in Cairns, not NBN so it's not even related to my issue at all:-
https://www.iinet.net.au/status/4808023
This morning I lodged an Ombudsmen complaint and 2 hours later, my Customer Service friend from iiNet had left me 2 voicemails telling me that they had refunded my Aug 2016 bill and that I need to call her back to discuss my 'speed issue'.
I am also going to leverage the Ombudsmen complaint to avoid any exit costs to leave iiNet and move to another ISP, however the question then becomes, who do I go to instead.
It sounds like on these forums, there are several people recommending smaller ISPs, like Aussie Broadband or even Dodo, or maybe a Telstra or Optus. I am not quite sure where to go, so any advice anyone may have I'm all earns.
I live in Parramatta Park QLD, about 100 ms down the street from the Minnie St connection.
Seeing as they are all so bad should then go for the cheapest possible. Telstra were total useless service on Copper so not likely to be anything else on NBN unless you think 7 days to respond to a complaint is acceptable.
After this underwhelming experience with iiNet Customer Service, I went and posted a scathing comment on the iiNet Facebook page
Just for clarification, on your facebook post:
the speed test website kept bombing out over and over even while a laptop was connected directly to the NBN Box on the inside of my home.
That seems to indicate that you have FTTP (Fibre to the Premises). I ask that because most of the posts in this thread are about FTTN (Fibre to the Node), and their recommendations may not be useful.
Having said that, it would appear that the 2 majors, Telstra and Optus are having the least problems with congestion.
Hi Sithao yes I believe I have fibre to the premises as there is an NBN box installed inside my home which connects to a box on the exterior wall.
There has been a lot of recommendations from friends as well as online comments on this and another forum suggesting that the majors are the go, I'm just slightly reluctant to sign up with Telstra.
This being said, a little bit of pain upfront to establish the connection may be better than the horrible customer service and Internet service we have been putting up with for months with iiNet.
Tonight's speed test
http://www.speedtest.net/my-result/i/1767495615
Woeful
It will be interesting to see whether Telstra offer any plans without contracts for 12 or 24 months. I suspect this is unlikely given the way they operate.
I'm just slightly reluctant to sign up with Telstra.
a little bit of pain upfront to establish the connection may be better than the horrible Internet service we have been putting up with for months with iiNet.
I had the same reluctance, but came to the same conclusion and ended up signing with Telstra
see whether Telstra offer any plans without contracts for 12 or 24 months.
They do, but then charge you a set up fee.
Have just signed up with Aussie Broadband for a 25 mbps 500GBs per month contract for $60 / month. No connection fee, month to month contract, BYO Modem and no exit fee should I choose to cancel my service. This is therefore a $20 a month saving on what I'm currently paying, because I don't need a landline. My current iiNet phone included in my bundle is unplugged anyway as the only calls we ever got was from telemarketers.
They have told me their standard connection time frame is 1-5 business days and that in some cases connection becomes active within 24 hours of application process. A text message will be sent to me with a notification when my service has become live plus an email confirming the details of my application.
I just then need to call their Tech Support to re-config the modem to Aussie Broadband in a different port on the FTTP Box on the inside of my home and I'm good to go.
If this doesn't work out and their service is rubbish I can leave at any time at no exit penalty. Fingers crossed this all goes well and I will be able to actually use the internet in my home again!
Have just signed up with Aussie Broadband for a 25 mbps 500GBs per month contract for $60 / month.
Personally I like the idea of starting on the Tier 2 level 25/5.
AFIK there is no fee penalty for moving your plan up to Tier 3, 25/10, apart from the additional monthly charge, but you would need to check that with your RSP, and it would depend on your modem line speed stats.
Of course if you are happy with 25/5 then there is no need. It's just an option.
Good luck and let us know how it goes...
mate of mine just resigned with iinet the idiot, he thought his modem was faulty and that was why he was getting low speeds as that was what the tech support suggested as well, so instead of getting his own modem he signed up another 24 month contract to get a free modem and still got snail paced internet speeds. hes not happy chappy. I told him so.
The more people on iinet, the less people taking bandwidth away from me
Well I got connected today with iiNet, there's got to be something wrong as I'm on the 100/40 plan but my modem is syncing at exactly 28000/6400. I'm getting decent speeds 23mbps down 4.7mbps up but its morning so I'm bracing myself for the shit to come at 3pm onward.
Hey guys,
Live in Mooroobool. Always in an ADSL black spot, so been on 4g for years at $115 p/month. They've installed the NBN exchange about 300m down the road from my place about 3 months ago... but all ISPs have said more work/construction is required and NBN Co can't provide ANY information on time frames or what they're doing...
Does anyone have any suggestions on what to do in this instance??
Cheers
Ryan
NBN Co can't provide ANY information on time frames or what they're doing...
Does anyone have any suggestions on what to do in this instance??
that's their generic answer yes, don't frustrate yourself in trying to get information out of such an unorganised company, you'll just have to wait and they will update you when they are good and ready, I been through it all myself, 6 months of getting frustrated with a box sitting outside my window active ready to go until they decided to push a button and connect me.
I think it comes down to their slackness. just wait it out.
haha That's what I was afraid of. Cheers mate.
Did they run new copper at all?
mine took 2 months ryno... all you can do is wait.
78125/32556kbps... it aint 100mbit but it will do. I'm quite sure the internal wiring in my duplex is munted so I'm happy with that.
heres optus at 5.26pm
http://www.speedtest.n
MTM are running new copper (the genius of it all!) and I did see some going in at Manunda. You are next on the build but you will also be getting the MTM shit so don't hold your breath. Can you not get adsl where you are?
http://www.speedtest.net/my-result/i/1769903492
Parramatta Park right now on iiNet
#thisisridiculous
Cannot wait to change off this horrible service !
right now on optus in cairns
http://www.speedtest.n
If Aussie Broadband doesn't work out I'm probably going to switch to a major, Telstra or Optus even though it is going to go against all my consumer instincts!!
Can you post results over the next few nights Maverick? My phone contract is about to be up and I'm considering making the switch to Optus and bundling NBN and Mobile. Thanks mate.
Datarock, post your speedtests to a Brisbane server not one in another country? I dont doubt you are having a problem as am I, but that speedtest gives an inaccurate representation of the problem.
Can you post results over the next few nights Maverick? My phone contract is about to be up and I'm considering making the switch to Optus and bundling NBN and Mobile.
Just a word of caution; TheMaverick has FTTB; see the second part of this post: /forum-replies.cfm?t=1624719&p=72#r1438
It is highly unlikely that anyone on FTTN will be able to get that level of performance and consistency.
If you are looking to make a fair comparison, use the info posted by other FTTN users.
Live in Mooroobool. Always in an ADSL black spot, ..........
Does anyone have any suggestions on what to do in this instance??
MTM are running new copper (the genius of it all!) and I did see some going in at Manunda. You are next on the build but you will also be getting the MTM shit so don't hold your breath. Can you not get adsl where you are?
FYI: this thread might be relevant: /forum-replies.cfm?t=2564297
Just a word of caution; TheMaverick has FTTB; see the second part of this post: /forum-replies.cfm?t=1624719&p=72#r1438
It is highly unlikely that anyone on FTTN will be able to get that level of performance and consistency.
I still don't understand if an ISP is congested then it wouldn't matter if I was on FTTN FTTB or WTF i wouldn't be getting full speed surely?
The method of delivery isnt my concern, the congestion is my concern which impacts any connection type.
I already know how fast my FTTN connection will sync at. Its only 78mbps but thats fine.
Im considering optus cause i need to get a new phone contract and they will do a decent bundle discount.
If you could keep us updated over the next couple of weeks Maverick it would be awesome, if you're ever around Earlville way I'll shout ya a 6 pack.
If you could keep us updated over the next couple of weeks Maverick it would be awesome
just now http://www.speedtest.net/result/5614420657.png
if you're ever around Earlville way I'll shout ya a 6 pack.
thanks but I don't drink.
So just connected my new Aussie Broadband connection and immediately got these results :-
19.65 Mbps download � Aussie Broadband tonight
http://www.speedtest.net/my-result/i/1771175778
Last night on iiNet
580 KBps download � rip off merchant scummmmmm
http://www.speedtes
This is such a dramatic improvement and suits our needs. I am going to saver the phone call to iiNet to tell them to cancel my plan and that I'm not paying exit fees due to the horrible and nonexistent service we have had for the last 3 months.
Customer service & tech support with Aussie were really helpful and easy to deal with. I'd definitely recommend them.
19.65 Mbps download � Aussie Broadband tonight
http://www.speedtest.net/my-result/i/1771175778
Last night on iiNet
580 KBps download � rip off merchant scummmmmm
http://www.speedtes
Hi DataRock82,
if you went with ausBBS they recently got bought out by iiNet and AAPT. so chances are your speeds wont be that fast once they all share the same backhaul, the only reason i mention this is a mate of mine in Townsville recently went from solid speeds to your iiNet speed equivelants.
Cheers,
Tim
if you went with ausBBS
It is a bit confusing, but they are a different company to Aussie Broadband.
if you went with ausBBS they recently got bought out by Amaysim I think it was.
But it doesn't matter since AusBBS is a different company to Aussiebroadband
i wouldn't be getting full speed surely?
If your on fttp you will always get the full speed your paying for, congestion simply won't exist for you. Very lucky
Finally connected to Aussie Broadband on the Tablelands after a F-up by NBN when jumpering me in at the node that took a week to come back and fix.
Pretty happy with the performance so far, I'm 800m from the node on a 25/5 plan synced at 27998 /6399, 52958/15026 attainable.
Download Speed: 23896 kbps (2987 KB/sec transfer rate)
Upload Speed: 4637 kbps (579.6 KB/sec transfer rate)
Latency: 57 ms
09/09/2016, 08:54:41
If your on fttp you will always get the full speed your paying for, congestion simply won't exist for you.
That is not true in all cases. There is at least one poster in this thread who was getting terrible results on FTTP, until she changed RSP:
/forum-replies.cfm?t=1624719&p=75#r1486
I think it is safe to say that in that case, it was congestion issues related to that RSP...
Finally connected to Aussie Broadband on the Tablelands ..........Pretty happy with the performance so far, I'm 800m from the node on a 25/5 plan synced at 27998 /6399, 52958/15026 attainable.
That's a pretty good result.
As you are on 4TNS Townsville POI, it will be interesting to compare your results with the Cairns POI, particularly when more people come on line in Atherton. AFAIK you are the first...
If your on fttp you will always get the full speed your paying for, congestion simply won't exist for you. Very lucky
I don't think so. another d00d here in same building is with IINET and is only getting what everyone else does, absolutely appalling speeds slower than his previous wireless dongle and always complaining about it.
tell me why that is then???
That's a pretty good result.
I had a 19mbps adsl connection, so I was expecting fttn to be fairly good too. Pretty good considering I'm out in the boonies a bit. Haven't noticed any lag at peak times the last few night, but will try another speedtest tonight.
I'm far from the first to connect, ol' mate who came back to fix my connection reckons he's been run ragged since rfs last month.
Should also mention, AussieBB are offnet for Queensland at this stage, using Optus.
Completely untrue that FTTP customers arent affected by congestion. Dont peddle rubbish information. FTTP customers are affected by the same RSP congestion as FTTN customers. The only type of congestion that is FTTN specific is limited backhaul from the node type congestion, which depending on how many premises are connected to your node, can be quite hard to max out.
I'm far from the first to connect, ol' mate who came back to fix my connection reckons he's been run ragged since rfs last month.
Yep, I should have said the first to post in this thread.
I see from your SAM profile, they are expecting to connect 2,500 services, and that's just Tolga and only part of Atherton...
Gonzorr is correct, I am on FTTP with internode and its vile right now :(
It was amazing at first (nearly 2 years ago I think) getting high 90's on a 100/40 connection at all times of the day.
Now lucky to get anything 4+ between about 5pm to 11pm.
Starting to think its cheaper for TGP (iinet/node et all) to lose customers rather than spend the money to increase their capacity in the city area.
I am on FTTP with internode and its vile right now :(
Ugh. I've been with Internode on ADSL for years and they've been great. Was looking to stay with them for NBN. Concrete foundation for street box went in around the corner this week. I guess I've got ~12 months until RFS, so hopefully things get better before then.
Aussie Broadband 25/5 off net (Optus) is still going great guns on the Tablelands. No sign of any obvious slowing in peak times.
Download Speed: 24037 kbps (3004.6 KB/sec transfer rate)
Upload Speed: 4531 kbps (566.4 KB/sec transfer rate)
Latency: 58 ms
11/09/2016, 21:38:39
Well, I was connected to the NBN thru Telstra about 4 weeks ago in Woree. I signed up for tier 5 (100/40).
They connected me to 25/5 and I was getting 23 down.. quite ok for 25/5.
I have been waiting for them to give me the higher speed.
On Saturday my speed went up to 35 down and 10 up. Lol they moved me to tier 4 50/20.
Speed is ok but I would still like to try higher.
Emailed my Telstra manager this morning to say I still wasn;t on 100/40'
Got this reply:
'Your area is in a Co-Existence which means that the service is in the co-existence period. This refers to the period where NBN and other copper based telecommunications services are both active in an area, during which time line rates may be affected
So at this point in time there might be a struggle to get those 100/40 speeds. I have added on that tier 5 speed boost but it looks like your area can only handle 38/10 at this point in time.'
Very hard to get any info from Telstra re NBN. I guess they operate completely seperate from each other and cross talk is hard to get.
I shall still try to get to 100/40 but I can live with 35/10 if I need to.
Happy with the Telstra connection although hard to get info.
Very hard to get any info from Telstra re NBN. I guess they operate completely seperate from each other and cross talk is hard to get.
NBN have introduced another 'dimension' which they call 'Remediation'.
It is difficult, almost impossible, to get a handle on what that means. It could mean that the copper cable infrastructure in your area is old/degraded and needs to be replaced.
Whatever it means, NBN are under no obligation to inform your RSP, or you, that your service needs 'remediation', and they are giving themselves at least 3 years to resolve it...
I see people talking about attainable speed... how do you test for that?
I see people talking about attainable speed... how do you test for that?
Line stats in your modem config somewhere? Login via the web interface and have a look around should be there somewhere.
If you have a modem that gives you line stats it should be in there.
In my Fritzbox it's under..
Internet -> DSL Information -> DSL
Thanks...
Checked the gateway Max.
Says maximun line rate 38.14 down and 11.23 up
Does that mean this is as fast as you can get on the line or has NBN set it to this speed?
I'm not familiar with that modem however your looking for something that says attainable. Those look more like your connection speed
I'm not familiar with that modem however your looking for something that says attainable. Those look more like your connection speed
Gateway modems seem to tell you both, I have higher potential speed than I'm actually getting, according to it, capped by the 25/5 plan.
seem to tell you both
Ok though that's far below what I would expect his upload to be for attainable. Eg I'm on 12/1
Connection shows Line Rate � Upstream (Kbps): 2080
Line Rate � Downstream (Kbps): 13960
Line rate shows Attainable Rate (Kbps): downstream 74916 upstream55500
I saw some official NBNCo utes in Trinity Beach last week, hopefully they're inspecting the pillars. Some green cable going in on Captain Cook too.
Ok though that's far below what I would expect his upload to be for attainable.
Last few days my upload has tanked, I'm connected at 6 but barely getting over 1, something is going on.
Caravonica seems to have all nodes installed and connected to power � NBN ute with NBNCo tech inspecting pillars.
I see people talking about attainable speed... how do you test for that?
Log into your router � usually a web page like http://192.168.1.1/login.htm and navigate to a setup/status/ type page to find your router stats.
The following image is part of the DSL Status page on my D-Link 2870 router.
https://www.dropbox.c
Hi All, Can anyone tell me (from experience) how long does it take to switch internet providers on FTTP ?
Cheers
Hi All, Can anyone tell me (from experience) how long does it take to switch internet providers on FTTP ?
Thank you :)
what a difference a few hours makes:
13/09/16 @ 10:07pm
http://www.speedtest.net/my-result/5627377474
14/09/16 @ 2:20am
http://www.speedtest.net/my-result/5628013447
Can some of you go to bed a bit earlier please :P
Hi All, Can anyone tell me (from experience) how long does it take to switch internet providers on FTTP ?
Switch isn't really a problem with fttp, sign up with provider 2 on data Port 2, let provider 1 service on port 1 expire = no downtime.
Well I apped for Optus today on FTTN, they seem to think it wont take long as I'm switching providers not a new service. We'll see. Went with the 24 month contract, 120 a month bundled with my mobile for 100/40 unlimited data/calls and Fetch TV Mighty.
My speeds on Internode tonight
Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 14/09/2016 @ 07:37 PM
Mirror: iiNet
Data: 4 MB
Test Time: 10 secs
Your line speed is 3.74 Mbps (3744 kbps).
Your download speed is 468 KB/s (0.47 MB/s).
Had a gutful of it. Called up Aussie Broadband and applied over the phone. Took 10 minutes all up. Now just need to wait for it to be activated.
My speeds on Internode tonight
Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 14/09/2016 @ 07:37 PM
Mirror: iiNet
Data: 4 MB
Test Time: 10 secs
Your line speed is 3.74 Mbps (3744 kbps).
Your download speed is 468 KB/s (0.47 MB/s).
Had a gutful of it. Called up Aussie Broadband and applied over the phone. Took 10 minutes all up. Now just need to wait for it to be activated.
For all TPG/iiNet & particularly Node customers, I called in to Node last night as the last 4 days I've been getting 2 Mbit or less speedtests from 5pm through to 11 o'clock at night (with upload varying between 5 and 35 Mbit...). For noting, I am on the 100/40 platinum package, my modem is still syncing @ 91/37 and my average speed test prior to this period has sat at around 85/35, which I have been extremely happy with.
The tech on the line confirmed a couple of things. One, that Internode is now sharing CVC connections with the rest of the conglomerate. I would hazard a guess that this is the reason Node is now offering "unlimited" connections, and is suffering the same issues caused by TPG's oversubscription tactics that have already been documented to cause problems for them and other ISP's under their umbrella . The second is that there is a currently a job to improve backhaul to the entire Cairns region, and that this congestion will continue to be an issue until that is resolved.
I am sorely tempted to jump ship at this point. Internode performance & service has always been top notch, but the TPG take over is having obvious effects. While I do completely understand that ISP's guestimate on the low side of utilisation to stop costs blowing out, having an entire region (and from what I understand, it's not just Cairns that has this issue) being hamstrung because TPG are a pack of cheap so and so's is unacceptable, particularly since I'm paying more for the same product. I've avoided TPG and gone with a 'premium' service purely to get away from this sort of crap.
Going to be on 2 weeks holiday out of the country and if performance hasn't improved by the time I get back, I'm out. If you're an Internode customer with this issue, even if you aren't prepared to change ISP's, please register the problem with Internode. The more people that get shirty about it and threaten to take their business, the more chance that something will happen sooner.
my speed optus just now.
http://www.speedtest.net
Let us know how you go CaptObvious
My monthly billing cycle just ticked over on Monday, so sadly i missed the chance to switch this month :(
even the upload speed is stuffed now.
I informed iiNet I'm breaking contract and won't be paying any exit fees. They have so far refused and gave me the generic troubleshooting guide nonsense despite the fact I stated in my original email to them that they have already admitted the fault is on their side by listing the fault on their website. Still didn't get anywhere so I contacted the TIO last night. We'll see what happens.
My parents 25/5 connection with Internode tonight:
Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 16/09/2016 @ 08:25 PM
Mirror: iiNet
Data: 3 MB
Test Time: 10 secs
Your line speed is 2.85 Mbps (2851 kbps).
Your download speed is 356 KB/s (0.36 MB/s).
As soon as I get ABB activated and test it out for a week or so, I will switch them over. Internode should not be allowed to charge what they do for services like that.
I emailed and complained about it, and they gave me a month free for each of my connections as part of their congestion policy. The downside to that is, I can no longer ask for any further compensation for reduced service, no matter how long it goes on for. That was warning enough to bail.
Don't waste time on any of this nonsense and just change providers. After several months of pathetic download speeds with iiNET, I finally got changed over to Telstra today and everything works as it should. It's a huge relief.
Yeah I've switched to Optus now... Full speed all through Friday night. Very happy with it.
Yeah I've switched to Optus now... Full speed all through Friday night. Very happy with it.
Am I reading right that you applied for Optus on Wednesday and were connected by Friday?
:O
Correct, about 36 hours. It can be done in as little as 30 minutes with some ISP's if you get the right person. Once the NBN do your original hookup you wont need another appointment, it's all done over the phone. The caveat with Optus is that they wont activate your connection without your modem. They send that overnight courier (Toll).
I didn't need to cancel my iiNet, it just went dead, resync'ed with Optus immediately then was a couple of hours until it activated the line (the modem will resync a couple of times during that process). Once Optus was up and running completely I rang iiNet and cancelled my plan with them.
I did have to ring to get them to activate the line manually but I believe this would have happened in less than 24 hours, I was just impatient. The customer service with Optus is alright, I've found I normally have to make 2 calls to get something done but I have not waited on hold for any period of time yet.
The customer service with Optus is alright, I've found I normally have to make 2 calls to get something done but I have not waited on hold for any period of time yet.
you must have been very lucky, buy a lottery ticket.
I have about once been in contact with optus and got someone straight away who fixed my issue, but normally I have to go around in circles and get frustrated and being on hold for soo damn long as well. 90 minutes at one stage and about 9 different people.
speed just now on optus
http://www.speedtest.ne
speed just now on optus
http://www.speedtest.net/result/5639017825.png
Please stop posting because your speed is unlikely to waver as you're not on FTTN.
ok. but FTTN FTTB aint gonna make any different to congestion of an ISP.
I explained this earlier but the method of delivery has absolutely no bearing on RSP congestion. FTTN, FTTH, FTTB none of it matters if the backhaul is inadequate or the CVC to the backhaul is inadequate. Thanks for your posts Mav, you made it much easier for me to make a decision switching ISP's. I get 90-100% speed all the time with Optus as well, it's great.
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