Maybe they should consider restricting the speeds down to a max of 50 to benefit as all. After all I think it's not very fair, someone a few hundred meters down the road from me is on achieving 100 download speeds and I paying the same money from what I heard I'll be lucky to get 35 download.
Well people on the highest speeds have to pay NBN for the higher speed tier its not like its the same price for everyone.
My understanding is the 4 speed tiers apply to FTTN as well as FTTP.
So basic level is 12 mbps, then 25mbps then 50mbps then 100 mbps.
The way Telstra charges for it is 25mbps basic, 50mbps "speedboost" and 100 mbps is like "super speedboost" or something like that and its about $30 extra per month.
I highly doubt we are encountering a full node congestion issue, its more than likely teething issues such as quality of service/packet priority misconfigured, or other internal node settings misconfigured possibly even thermal management however only NBN would see those alarms.
The Jxeeno blog post even states that each node is getting 2,000mbps backhaul and so its hard to believe that is already saturated because theres no way these nodes have 384 premises on them that would cause the 5.2 mbps minimum (2000/384=5.2), so if you're ALL getting around 35 download consistently in peak times thats around 60 premises using the full 100 mbps (2000/60=33.33) that's possible..
Obviously they are going to need to hook up all available fibres to the nodes in question to alleviate the speed issues, raise the price of speed boost or impose mandatory bandwidth management of sort like for instance QOS on bit torrent etc.
They have reserved fibres in the distribution cables leading to the nodes for "future growth" but obviously they need to use them for current demand.
Theres also the novelty factor, normally an established node would not be getting hammered like this, everyone's just signed up and is hammering the nodes.
I arrived back home and hour ago and I have setup the Telstra Gateway Max. My Telstra Service that I signed up for back on the 6th December was connected a few days ago, while I was away from home.
There were two possible things that NBN Co can do with you VDSL port if you have a "bad" modem, they can "lock" the port or they could put it in a "repair" mode.
Maybe after your line got cut over to FTTN your old modem cause the FTTN DSLAM port to go into repair profile? We are yet to understand what happens with the profile being changed to the repair mode.
The other possibility is they cutover the wrong line? That has happened to others.
Does your modem show that it is syncd via VDSL or ADSL?
The Jxeeno blog post even states that each node is getting 2,000mbps backhaul...
Yeah, I don't think that is correct.
This photo shows that it takes two fibres for each network link, which means with 1GigE SFP/SFP+ modules the initial 2 fibres will provide 1/1Gbps symmetric backhaul.
But it can upgraded to 10GigE if needed, or the second network link can be lit up to get the 2/2Gbps capacity.
I paid extra for the speed boost as well. But all tests I've performed the best I can get is 9Mbps
I can not get the internet to work on wifi.
I wonder if the drop outs on my ADSL2+ in Bundy are due to the lines I'm on being shared by a Node, I know for a fact that my line feeds through a Telstra pillar and node but not everybody in this area is eligible for the node.
I think every morning when the NBN contractor goes to the node to do his work order for the day (hooking peoples orders up/dealing with faults) thats most likely why my ADSL2+ is dropping out when hes there fiddling with the copper on the pillar.
The noise profile on my line is wildly swinging from great to terrible randomly. IE. some days I can sync at 8mbps others 15mbps its totally random now. At least 1 dropout per day minimum. Should I report it as a fault to Telstra or not bother theres nothing Telstra can really do is there?
WiFi has started to work. Not sure what was going on there. That was very strange. Speed is still very slow. Telstra is going to call me back in the morning.
WiFi has started to work. Not sure what was going on there. That was very strange. Speed is still very slow. Telstra is going to call me back in the morning.
did Telstra sign you up to their "Telstra Air" service? If so you may be losing lots of speed into that network that they enable in parallel to your home connection
I paid extra for the speed boost as well. But all tests I've performed the best I can get is 9Mbps
Sounds like you've really been put through the wringer with this FTTN signup process. To get rubbish speeds at the end is a real crap sandwich. Some of that might be down to Telstra congestion, but it could also just be the limitations of your NBN connection and location.
In one of your earlier posts you said you were an estimated 680m from the node. Is this still an accurate estimate? Can you post the modem stats like in this post, which should show what your maximum attainable rate is on the Gateway Max.
Just an update on my adsl2+ drop outs in bundy, Telstra just confirmed in the last 24 hours according to their logs my line dropped out 11 times.
did Telstra sign you up to their "Telstra Air" service? If so you may be losing lots of speed into that network that they enable in parallel to your home connection
One way around Telstra Air problems at home is to disable the wifi entirely inside of the Telstra Gateway modems. Just either connect by ethernet or hook up a separate wifi access point via ethernet. You will still maintain your Telstra Air eligibility at hotspots then without being prone to losing speed by others hogging your internet. Personally I just opted out of Air its a gimmick I don't have any use for.
Is Telstra distributing a VDSL line filter to people who sign up to a node?
The ADSL line filter is not compatible with VDSL due to VDSL using a larger spectrum on the line which is actually filtered out by the ADSL filters due to ADSL using a narrower spectrum on the line.
Is Telstra distributing a VDSL line filter to people who sign up to a node?
unless you have opted for a voice pass through during transition period you do not need any filters or splitters
unless you have opted for a voice pass through during transition period you do not need any filters or splitters
Doesn't it come with a basic landline service for free though? Why would someone opt not to have a phone there in their house even if they don't want to use it at least have it there for backup or something.
Bad idea to rely on a mobile with no backup.
So if you do want a landline phone, then they give you a VDSL splitter?
You need a reason for a PSTN landline, it is not automatically applied. In fact if you asked about it most wouldn't understand.
All Telstra FTTN plans include telstra's home phone service which is a VoIP service. I believe most other ISPs offer something similar.
There is no backup unless you install a UPS. This is something that still needs to be considered prior to switchover in 17 months.
Telstra sign you up to their "Telstra Air" service? If so you may be losing lots of speed into that network that they enable in parallel to your home connection
You won't lose any speed unless someone happens to be using it.
I highly doubt we are encountering a full node congestion issue
If you read earlier posts Telstra have confirmed it is congestion. Even though NBN may have provision there RSPs still need to purchase the bandwidth.
I would also guess the congestion isn't at the node but the "exchange" (i'll let sometime insert the correct term � POI??).
You need a reason for a PSTN landline, it is not automatically applied.
And pointless asking for it given it will likely be cutoff in 18mths anyway.
Best switch it all in one hit and not mess with filters/splitters
Speed is still very slow.
Do a speed test after 11pm or early morning. I have had speeds as low as 3Mbps. Also had my upload higher than my download.
And pointless asking for it given it will likely be cutoff in 18mths anyway.
Well they may be cutting off land lines for FTTN based services but fixed wireless services my understanding is they will still keep their land lines permanently.
So this means someone who is not eligible for FTTN, but others in their area ARE eligible, the node is going to have to deal with cross talk from the guy on his landline on fixed wireless. And that landline service wont be terminating at the node but back at the exchange I think so its not like the node will be able to vector it out.
Before i got my nbn connected, i synced at a perfect 14mbps on adsl2 with telstra, after i told telstra forget the nbn dates im going to change provider, my adsl2 speed instantly dropped and synced at 6mbps. i find that very sus... 5yrs at 14mbps to drop to 6 once i told them im leaving..
did Telstra sign you up to their "Telstra Air" service? If so you may be losing lots of speed into that network that they enable in parallel to your home connection
Yes, They have signed me up to the Telstra Air service. I tried the telstra Air service last night on my tablet and it was to slow. Best I could get was 2Mbps. Connected via the regular WiFi method to my Gateway Max I was getting the same speed as I got on my computer. 9Mbps.
Sounds like you've really been put through the wringer with this FTTN signup process. To get rubbish speeds at the end is a real crap sandwich. Some of that might be down to Telstra congestion, but it could also just be the limitations of your NBN connection and location.
In one of your earlier posts you said you were an estimated 680m from the node. Is this still an accurate estimate? Can you post the modem stats like in this post, which should show what your maximum attainable rate is on the Gateway Max.
Yes, It's very disappointing to see those speeds last night. I did not expect that.
I think your correct with congestion. at 5am this morning I performed another speed test and got 25/5 , I just ran another test and it's still at 25/5. I'm surprised it will not go above those speeds as I have paid an extra $10.00 for the speed boost, I should have access to 50Mbps.
I'm not sure how far I am from the Node, that figure of 680m was from the MyNBN website a while back. But it looks about that distance to me.
Can you post the modem stats like in this post, which should show what your maximum attainable rate is on the Gateway Max.
DSL Status
Up
DSL Uptime
10hours 5min 21sec
DSL Type
VDSL
DSL Mode
Fast
Maximum Line rate
5.6 Mbps 28.66 Mbps
Line Rate
5.6 Mbps 27.33 Mbps
Data Transferred
227.42 MBytes 822.87 MBytes
Output Power
6.3 dBm 14.2 dBm
Line Attenuation
0.0 dB 25.7 dB
Noise Margin
6.7 dB 6.9 dB
Speedtest: Looks like I've been limited to the 25/5 service. I've paid for 50Mbps service. Or could it be because I am apx 680m away from the node?
If this is the case, I'm wasting money paying an extra $10 per month for a faster service.
This morning I tried connecting to the Telstra Air on my Gateway Max and I can not get a connection. Last night I was able to, but the maximum speed was 2Mbps. So far Telstra Air on my Gateway Max is a failure.
Yes, They have signed me up to the Telstra Air service.
now, Telstra Air will not reduce your max line rate BUT you have to remember that it will share the available bandwidth on your connection.
Not sure how Telstra have set up any QOS in the router, but anyone connecting to "telstra Air" via your router will impact your normal speeds
There will also be 2 different wi-fi networks operating out of your router, your own, plus the one for "Telstra Air" customers to use when they are out an about
I should have access to 50Mbps.
Give it a day or so then go back to them. I have seen in other threads that the speed boost doesn't always happen immediately.
The speeds you were getting on Air are probably right. Users are supposed to be only given a percentage of your available bandwidth.
Scratch what I said. Your max line rate is only 28Mbps. You shouldn't be paying for speed boost. Poor effort by Telstra as they should have checked this when they signed you up :(
Telstra Air on my Gateway Max is a failure.
This may not be a bad thing. The main reason for getting Air is so you can access hot spots when out and about. If no-one can access yours at home then you don't have to worry about losing bandwidth.
This may not be a bad thing. The main reason for getting Air is so you can access hot spots when out and about. If no-one can access yours at home then you don't have to worry about losing bandwidth.
That's true. I'm not going to worry about the Telstra Air at home. I was hoping I could use it at home at least till June as Telstra are offering free data on the Telstra Air service till June.
Telstra gave me access to the Telstra Air not long after I signed up to Telstra FTTN. I put it to the test while I was away at the Gold Coast, Speeds are good when connected to one of the Telstra Air access points, but connection to a residence was not existent as I found last night and today when I tried to connect to the Telstrs Air on my Gateway Max.
I found you have to pretty much be almost standing near a Telstra access point for a decent connection. Range is very limited.
The best I could find was at the Gold Coast sitting in the Mcdonalds at Surfers Paradise, there is one of the Telstra Air access points just outside McDonalds and I was getting very impressive speeds on my mobile.
Speedtest: Looks like I've been limited to the 25/5 service. I've paid for 50Mbps service. Or could it be because I am apx 680m away from the node?
I think it's the latter.
Tier2 (25/5) will be capped at 28000/6400 which is above your max attainable on the up, and only slightly below on the down.
Have you done all the isolation tests? Ie modem only thing plugged in, ideally at first socket, brand new cables etc
If you read earlier posts Telstra have confirmed it is congestion. Even though NBN may have provision there RSPs still need to purchase the bandwidth.
I would also guess the congestion isn't at the node but the "exchange" (i'll let sometime insert the correct term � POI??).
Since it's Telstra I'd assume they have adequate backhaul from the NBN POI.
It's quite likely they haven't got enough CVC capacity from NBN, but it's expensive at $17.50 / 1Mbs. To provide a customer on a basic plan of 12/1 with a guaranteed 1Mbs capacity each month would cost $24 + $17.50 = $41.50 / month and hasn't factored in backhaul costs and renting rack space from NBN etc
Telstra are offering free data on the Telstra Air
Dang. Didn't think of that....
sydboy007, thanks for that.
This is not a bad explanation of how it now works: whrl.pl/RerDMR
Speedtest: Looks like I've been limited to the 25/5 service. I've paid for 50Mbps service. Or could it be because I am apx 680m away from the node?
If this is the case, I'm wasting money paying an extra $10 per month for a faster service.
http://www.speedtest.net/result/5014642035.png
At least its way better than what my sister is getting, she is with Optus btw ...
And the node is on the street behind her, not sure of distance as I dont live in Bundy, she is on the 50/20 plan
http://www.speedtest.net
Dang. Didn't think of that....
but if you can't get any data over it, not much real use
bit like when Telstra was "giving away" a free "T-Box" with new contracts less than a month before they canned it and canned the service, you would feel pretty miffed that your "free item" was in fact useless
Spoke to Telstra today and they informed me that I should be getting quicker speeds than 25/5.
They informed me to give it a few days, if the speed don't increase in the next few days, to contact support.
Spoke to Telstra today and they informed me that I should be getting quicker speeds than 25/5.
They informed me to give it a few days, if the speed don't increase in the next few days, to contact support.
Did they give any explanation what a couple of days is going to do for your connection?
Spoke to Telstra today and they informed me that I should be getting quicker speeds than 25/5.
Thanks for posting the stats and hopefully they can find some issues with your line and fix it. There are several people with similar modem stats, estimated at around 650-700m getting up to 50/20 speeds.
There's also others pretty much matching the speeds you're getting. It seems like there's a fair drop off in performance after 400m from the node. If the distance estimations are optimistic, then that might also explain slow speeds in some cases.
Did they give any explanation what a couple of days is going to do for your connection?
No explanations given.
All day today my speedtests at 25/5 from about 4.30pm I noticed it started to slow. I just ran a speedtest now and it's 6.22 down and 5.3 up.
The download speeds really suffer at peak hours.
He Philip,
If you are attaching a non ios or android product without the telstra air app, you need to be able to log on from the device to enter your telstra account details.
I have my ipad on it when not streaming internally and it runs all night without issue, but I did have to log in to get the first part to work.
If you connect to the fon point, aka laptop etc, you have a limited time.
The bandwidth is limited to 2/1 on both services above 6mb and then 10% u/d (discovered this evening during congestion and did the math).
The phone box points are 20/1 max but usually between 5 and 10 down.
I haven't had anyone attach to my modem as yet, so there is not a high risk at this point. They literally have to be on your property to make use of it unless your modem is at the front of the house.
The IP for the fon and air points is different than your normal connection also, and the connections are isolated so it is hard to snoop the connections (not impossible). The time between re-logons is 12 Hrs
Good luck with your connection.
Ack
The IP for the fon and air points is different than your normal connection also, and the connections are isolated so it is hard to snoop the connections (not impossible). The time between re-logons is 12 Hrs
Still, seems to me Telstra gets all the benefit and the home owner gets all the liability and speed loss.
Bundaberg man's NBN installation frustration
http://www.news-mail.com.au/
Bundaberg man's NBN installation frustration
http://www.news-mail.com.au
This was posted on the 15th January here.
Maybe they should consider restricting the speeds down to a max of 50 to benefit as all. After all I think it's not very fair, someone a few hundred meters down the road from me is on achieving 100 download speeds and I paying the same money from what I heard I'll be lucky to get 35 download.
They probably should � of course if this had been FTTP and not the inferior FTTN there would be no issue. Crap in crap out!
Got an e-mail from Telstra last night at 11PM
We�re pleased to let you know your NBN service has been activated.
If you have not already installed your Telstra Gateway Max� please do so now to ensure your phone and internet continue to work.
You should do this as soon as convenient, since billing for your new NBN service has commenced.
Well, that's funny Telstra because my Gateway Max still reports my internet as ADSL and I am still using my Internode username and password to connect.
I am kinda hoping they *do* start charging me for a service they're not delivering, because then I am sure I would be able to light a much bigger fire under them.
Well, that's funny Telstra because my Gateway Max still reports my internet as ADSL and I am still using my Internode username and password to connect.
I am kinda hoping they *do* start charging me for a service they're not delivering, because then I am sure I would be able to light a much bigger fire under them.
Luckily mine was working when I connected the Gateway Max to the FTTN, Have to be careful how we word this now.
I plugged my Gateway Max into the FTTN service and waited over 10 minutes, Lights started flickering on and off and changing colors, eventually the lights went red, I disconnected the modem, Plugged it back in and after apx 10 minutes I was able to connect to the FTTN. My speedtests from that night was 7/5. Daytime it's 25/5. I don't know how far back my posts where deleted, so I thought I might explain the above.
My sisters Telstra FTTN connection was a very successful outcome. She signed up with one of the Telstra NBN Vans that was in Bundaberg before christmas, Was given a connection date just before Christmas. She called me on that date to inform me the internet dropped out. I told her that would be the NBN. I went over connected the Tesltra Gateway Max, Pretty much the exact same outcome as mine, Had to unplug after 15 minutes of waiting, plugged back in and it worked after about 10 minutes. My sister connected on the 25/5 plan and that's what she gets. I don't know if there is any congestion at night on her service. She has had no problems with the service.
One thing I can say for sure, if your interested or planning on joining the NBN FTTN in Bundaberg with Telstra, don't call them. Go to the local Telstra Store either at Sugarland or Hinkler place and sign up with them.
Don't do the mistake I done by signing up on the phone.
Seems the key difference for me is that my internet has never dropped out, whereas everyone else I've seen connected to FTTN has had their ADSL drop off.
Seems the key difference for me is that my internet has never dropped out, whereas everyone else I've seen connected to FTTN has had their ADSL drop off.
I'm going through some dramas now with my old provider. My ADSL stopped working last Tuesday, yet they still have me signed into there system and still charging me. I called them and was informed it's in there policy that I have to give them 30 days notice. They are going to continue charging me for the next month and not provide a service.
This very same company are the ones that caused all the grieve I been having with trying to connect to the NBN. I heard that they blocked NBN and Telstra from changing my service over. I am in no contract with this mob.
They also stopped me from accessing my account. I had to complain to get them to reinstate me access to my account. And I was recommending this company.
I can't wait to have nothing to do with them again.
Any further info on this would be appreciated if you can get it.
Hi CW,
I got a bit more clarification.
From what I understand it is a $240 charge if you want Telstra to come out and hook up the modem. There is no charge if you hook it up yourself.
The medical alerts that they have the Village are not regarded by Telstra as Priority Assistance. You have to have Doctors certificates etc to qualify for that. If you do have that Dr approval, then you do not have to pay $240 for a technician to come and install the modem. The office is now saying that the medical alerts that they have are no problem with the NBN and they can help if needed.
Hope it helps.
Telstra have upgraded the firmware in their modems last night.
Originally
DSL Status Up
DSL Uptime 4min 23sec
DSL Type VDSL
DSL Mode Fast
Maximum Line rate
32.71 Mbps 70.68 Mbps
Line Rate
6.4 Mbps 28 Mbps
Data Transferred
22.63 MBytes 65.91 MBytes
Output Power
-3.5 dBm 3.8 dBm
Line Attenuation
0.0 dB 23.2 dB
Noise Margin
18.2 dB 19.3 d
Now,
DSL Status Up
DSL Uptime 6hours 51min 55sec
DSL Type VDSL2
DSL Mode Fast
Maximum Line rate
31.38 Mbps 70.53 Mbps
Line Rate
6.4 Mbps 28 Mbps
Data Transferred
79.71 MBytes 137.51 MBytes
Output Power
4.7 dBm -2.6 dBm
Line Attenuation
5.5, 30.4, 42.9,N/A,N/A dB 18.1, 35.9, 52.9 dB
Noise Margin
18.1 dB 19.8 dB
and the diagnostic page has changed as well.
The broadband card is now sensing wan L2 vsdl and the bradband card wan is now sensing L3 DHCP. lets see if it fixes som underlying issues....
Telstra have upgraded the firmware in their modems last night.
can you see if you can find the firmware version listed on any screens?
also can you list the firmware version on the nameplate of the modem
if you can find them it might be best to post them over in the modem section here
/forum-replies.cfm?t=2488180&p=2
the new firmware is 15.53.6467-510-RA. The firmware is not listed on the modem
Mines still the older version.
Product Vendor
Technicolor
Product Name
Technicolor TG799vac
Software Version
15.1
Firmware Version
15.32.6208-440-RE
Hardware Version
VANT-F
Mines still the older version.
Product Vendor
Technicolor
Product Name
Technicolor TG799vac
Software Version
15.1
Firmware Version
15.32.6208-440-RE
Hardware Version
VANT-
Same here. I am still on the ollder version.
There is a lot of congestion on the Telstra NBN at night and weekends. Speed was slow yesterday. Prior to yesterday the slowest speed was 7Mbps. On Sunday it was 5Mbps todays its back at 25Mbps.
There is a lot of congestion on the Telstra NBN at night and weekends. Speed was slow yesterday. Prior to yesterday the slowest speed was 7Mbps. On Sunday it was 5Mbps todays its back at 25Mbps.
I'm still reading this as well constantly.
Everyone seems to be saying at night FTTN goes very very very slowly (seems to be 4pm to 8pm typical peak hours) and some even report their latency skyrockets which both together does suggest congestion.
It could be node congestion but I think that's unlikely, it could be thermal management, it could be insufficient bandwidth at the node (the fibre) or it could be inside the exchange with point-of-interconnect congestion.
Can anyone test it now in bundy and let us know what the speeds are like now?
I think people are just going to have to put up with it & hope that after the coexistence period when they cut off all the other lines, things may improve but then again they may not also so it would be a good idea to make some noise about it now or be forgotten. It is an election year.
When did the coexistence period start in Bundaberg and when does it end?
Also, when does ADSL cease being sold, I heard that it's pretty soon you won't be able to order it in Bundaberg FTTN areas anymore.
NBN should cease selling ADSL in FTTN NBN zones immediately or else people will be causing cross-talk for all the FTTN customers, which cannot be vectored out or dealt with.
I created a speed test page for NBN FTTN at Bundaberg.
Please only click this link on NBN FTTN services only in Bundaberg.
http://www.speedtest.net/wave/907ee541d02b6891
Run it at various times of day and get your friends and family only on NBN FTTN to run it as well this way we can all compare.
Here is the result of my speedtest now.
[URL=http://www.speedtest.net
I created a speed test page for NBN FTTN at Bundaberg.
Here's mine (50 /20 plan with Optus), I am about 400 metres from the node / cabinet thingy near the Mobility shop on the corner of Mulgrave and Bourbong.
This speed will go down hill during the day to about 12Mbits
mine here
http://www.speedtest.net/my-result/5028848512
but like everyone else, goes to shit in the arvo until like 11 at night.
hopefully they fix there shit soon!
The best speeds I can achieve is 25/5, Telstra insists I have the speed boost activated on my account. They told me I should be getting closer to 50Mbps. At night it drops down to 7/5 till apx 10pm.
Last Sunday was the worst. All day Sunday the best I could get was 4Mbps download
Phillip, do you have updated modem stats? The last ones you posted show the maximum possible speed on your line as 28Mbps. Even if Telstra activated speed boost you wouldn't get any faster than this.
Very consistent results so far today on my speed tests with Telstra FTTN
1/25/2016 10:32 PM GMT 24.57 5.09 11 Brisbane
1/25/2016 10:35 PM GMT 24.38 5.12 12 Brisbane
1/25/2016 11:07 PM GMT 24.57 5.26 11 Brisbane
1/26/2016 2:16 AM GMT 24.58 5.01 12 Brisbane
1/26/2016 2:22 AM GMT 24.57 5.14 23 Sydney
1/26/2016 2:23 AM GMT 24.58 5.18 65 Suva
Phillip, do you have updated modem stats? The last ones you posted show the maximum possible speed on your line as 28Mbps. Even if Telstra activated speed boost you wouldn't get any faster than this.
DSL Status
Up
DSL Uptime
18hours 43min 55sec
DSL Type
VDSL
DSL Mode
Fast
Maximum Line rate
5.29 Mbps 28.53 Mbps
Line Rate
5.35 Mbps 26.73 Mbps
Data Transferred
1050.88 MBytes 2189.28 MBytes
Output Power
6.3 dBm 14.2 dBm
Line Attenuation
0.0 dB 25.9 dB
Noise Margin
5.9 dB 7.2 dB
Maximum Line rate
5.29 Mbps 28.53 Mbps
Still showing the best your line can do is 28Mbps :(
Still showing the best your line can do is 28Mbps :(
And yet Telstra told me I will get 50/20 and charged me accordingly.
I must be to far from the Node. It's over 500 meters away. Exactly how far I'm not sure, but I doubt it would be further than 600 meters.
it could be inside the exchange with point-of-interconnect congestion
Telstra have confirmed to another user on here that the problem is CVC congestion (not enough).
When did the coexistence period start in Bundaberg
Early December (FTTN RFS was around 6 December, can't remember the exact date).
when does it end?
18 months from RFS. People are able to keep their existing ADSL plans until then.
when does ADSL cease being sold
Telstra stopped selling ADSL around a fortnight after RFS (i.e. they should no longer be offering ADSL as an option). I imagine Optus and their resellers would be similar.
NBN should cease selling ADSL
NBN don't sell ADSL.
Thats not that far to be honest. Should easily get more than 28mbps. Perhaps there could be some kind of fault? Internal wiring issue? Seems really odd.
From my experience if Telstra told you that then greater should be possible. E.g. Telstra (and myNBN) told me I would get around 35Mbps. My modem tells me I can get greater than 50Mbps (depends on which modem I use). YMMV
What troubleshooting options have Telstra offered?
Do you have any other devices connected? Are you using a filter (you shouldn't)? How many other phone points are there in your house? Is there a line problem? Do you need a central filter/splitter?
Try posting a separate thread in one of the other forums and see if someone with a bit more of an understanding can help you figure out what is going on.
What troubleshooting options have Telstra offered?
Telstra told me to wait a few days and see if it improves, if it don't, to contact them. That was 4 days ago.
I do have some other devices connected, It's not those, I've tried with out them plugged in and it's still the same.
There are 3 phone sockets in the house. I've only tried the one. No filter used.
I might have to pay for someone from Telstra to come over and see if they can find any faults in the house and sort it out for me, but that will have to wait till end of February.
I must be to far from the Node. It's over 500 meters away. Exactly how far I'm not sure, but I doubt it would be further than 600 meters.
Just had another look and my original estimated line length was around 1km and walking distance is around 500m to the node. Given this I would be expecting more for your line.
Still showing the best your line can do is 28Mbps :(
Can anyone confirm if they are limiting the max sync on the lower plans?
I seem to recall a couple of the first connected but put on the wrong 25/5 speeds showed low max sync, as if the system was limiting them.
There are 3 phone sockets in the house. I'
Have you tried the other phone sockets?? I think I read somewhere that fttn should be connected to the first socket coming into the property. It can't hurt to try that anyway. I would be trying each phone socket, one by one.
I seem to recall a couple of the first connected but put on the wrong 25/5 speeds showed low max sync, as if the system was limiting them.
some on 25/5 plans though are showing much higher attainable rates
Maximum Line rate 40.46 Mbps 78.51 Mbps
Line Rate 6.4 Mbps 28 Mbps
see here whrl.pl/Rewcpc
no idea why it is, I wouldn't have thought that different RSPs are having the port configured differently, it might be modem differences or it is just that some lines, no matter what the length can only do a bit over 25/5 maximum sync
Have you tried the other phone sockets?? I think I read somewhere that fttn should be connected to the first socket coming into the property. It can't hurt to try that anyway. I would be trying each phone socket, one by one.
I might try another phone socket tomorrow. I think first thing is to contact Telstra and inform them that the speed has not increased in the past few days.
Yeh try different phone ports I had trouble even on adsl at one of my old places were it would sync lower. But they probably just screwed up. Go annoy them in store.
Speedtest
Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/1700268540
Hi Phillip,
I was reading some docs today that noted that un-terminated phone sockets will cause reflection on the vectoring. If you can find the first point (should have black cable) and remove the additional points, the sync rate should increase.
Ack
If you can find the first point (should have black cable) and remove the additional points, the sync rate should increase.
Agreed I think people are going to want to re-evaluate their phone cabling and possibly get an electrician in to do some re-wiring.
All you want is 1 point, directly as close as possible to where the line comes into the building (1 to 3 meters if possible), next to the closest power point, or if possible even install a new one closer to where the phone line comes in.
From there you want to run the cable straight into your modem no filters. That would give you the best sync speeds since you're cutting out any slack copper.
We don't even have a landline plugged in anymore, just 2 mobiles on Vodafone. I do have a landline handy to plug in but I don't leave it plugged in, just for emergencies.
There are 3 phone sockets in the house. I've only tried the one. No filter used.
Have them all disconnected except the one closest to where it comes into the building and I wouldn't connect anything else at all except for the modem, at all times- if you need a landline phone you can plug that into the back of the modem rather than the wall just get a cordless or use the T-Voice app.
Had to laugh at the NBN booklet I got in the mail the other day � it suggests getting in early to avoid issues with your phone and internet not working properly. Uh, yeah... I think I'll wait.
I think I'll wait
That's unAustralian! Malcolm's bogus business plan is dependent on YOU paying regardless of the circumstances.
Had to laugh at the NBN booklet I got in the mail the other day
I only got mine today. I had a laugh too. I decided to wait awhile too after the problems others have been reporting.
Agreed I think people are going to want to re-evaluate their phone cabling and possibly get an electrician in to do some re-wiring.
One of the known downsides of FTTN. Malcom has said it was not needed, but experience in UK shows otherwise.
All you want is 1 point, directly as close as possible to where the line comes into the building (1 to 3 meters if possible), next to the closest power point,
The first point is what you want to use. The rest of the home phone network should be disconnected from the back of the socket. It can be re-terminated and presented as a socket adjacent to the incomming line. This allows you to use the in home pstn network attached to the VOIP VDSL router to provide you with a phone in the same place it always was. Note: Data cabler required to do this. (15min, ~$20-50 in parts, callout fee)
Central filter would also reduce any reflection issues, but as the PSTN is being turned off, it is a bit short sighted to install that. (but I suppose it would then match FTTN)
Hi all
I'm about to be moving to Bundaberg from the Sunshine Coast. I need very good internet as I'm an IT Engineer and will be working from home primarily � proximity to a node is high on my list of considerations for a property. I'm looking at some properties in the Thabeban area in the next couple of weeks. The properties I'm inspecting all connect to 4BBE-04-21. That's great info, but I don't know where that is and I can't access fttn.mynbn.info at this point in time.
Does anybody know the location of 4BBE-04-21 and could you provide the approximate address or GPS coordinate? It will be in or nearby to the estate around the Thomas Thomsen Dr area.
Thanks!
Double post. Sorry.
I am in Svensson Heights Bundaberg,was shut down for 2 hours but now have NBN connected through iprimus.Before adsl2 speed was 2.8mps...now 22.65Mb/s....4.76Mb/s.Happy so far.Cheers.....[montgomery st]
some on 25/5 plans though are showing much higher attainable rates
Maximum Line rate 40.46 Mbps 78.51 Mbps
Line Rate 6.4 Mbps 28 Mbps
The maximum line rate and the actual line rate, should be fairly close technically speaking.
The reason the modem is posting a 78 mbps max line rate is because its saying thats the fastest attainable speed the line can do.
So for whatever reason in that case that person is being artifically reduced to 28 mbps or else its a fault.
So he should be paying the 100mbps rate, and he should be getting nearly the full 78 mbps attainable.
I would advise calling the ISP and lodging a fault with NBN because if the modem is saying 78.51 mbps is the max rate, then he should be getting over 70 mbps easy.
The only condition on that is you have to pay the speed boost to 100mbps.
Actually when you say "some on 25/5 plans though are showing much higher attainable rates" thats normal.
Look at his actual rate, 28 mbps, so if hes only on 25/5 then 28 is only going to deliver about 25 anyway. If he was paying for up to 100mbps he would get closer to the maximum attainable rate of 78 mbps.
I did some looking around in Street View. There's a RIM and ISAM(?) outside the kindergarten on Searle St, a pillar on Broadmeadow Ave at the end of Searle St, and another on the corner of Thomas Thomasen Dr and Broadmeadow Ave. They're the only possible hits I found within the distribution area for the property I'm looking at.
If anybody is nearby and could have a look at those locations for the NBN node 4BBE-04-21 I would be very appreciative :)
If i get some spare time ill head out that way and take a look for you.
Does anybody know the location of 4BBE-04-21 and could you provide the approximate address or GPS coordinate?
This question raises a red flag with me, although these nodes are out in public I don't like the idea of giving unknown people GPS coordinates for public infrastructure on a forum so sorry about that. (national security implications)
Besides lines in one area may be running to a different node so I think your best option would be to find the general location you want to move into and then ask the neighbours even if you have to cold call them whether they're on fibre to the node and what speed they're getting then you will know a ballpark figure.
You'll probably get 25mbps+ in that area so I wouldn't worry too much.
these nodes are out in public I don't like the idea of giving unknown people GPS coordinates for public infrastructure on a forum so sorry about that. (national security implications)
Seriously dude? Seriously? The nodes are out in public, so hardly top secret.
Besides lines in one area may be running to a different node so I think your best option would be to find the general location you want to move into and then ask the neighbours
Even that can be fraught with problems because two houses next to each other or opposite each other may be on different exchanges/Rims/Nodes.
So if the for sale premises is empty you are still guessing to some extent, but given what we have to deal with this is about the best you can do except buy in a new fibred estate (and hope the private fibre company is not too much of a screw up) or buy in a known NBN FTTP area.
Seriously dude? Seriously? The nodes are out in public, so hardly top secret.
No one said it was top secret. I just think this is getting a little bit over the top when I'm seeing people ask for GPS coordinates. Who asks for GPS coorodinates? Most people ask for an address, I don't care what anyone says the way that was asked raises red flags with me.
Maybe you would answer but not me.
He asked for a address or gps to help him. I don't see why it would be a red flag for you considering google streetview shows everyones house and nodes by just clicking down the streets.
But it is alot easier if someone would live near there and just do a quick drive by and then just give him an approximate address of the nodes so he can then tell if the house he wants to rent is close by.
Not to mention you can get the (GPS) coordinates from Google maps anyway (just look at the URL as you pan round the screen...).
Not to mention you can get the (GPS) coordinates from Google maps anyway (just look at the URL as you pan round the screen...).
Oh no! Once Google maps is updated is updated our national security will be at risk! People will be able to spot the nodes. Maybe, like with other sensitive areas they should cover them up, put a big green box over them or something... oh, wait a sec, job done.
Hi Phillip,
I was reading some docs today that noted that un-terminated phone sockets will cause reflection on the vectoring. If you can find the first point (should have black cable) and remove the additional points, the sync rate should increase.
Yes they do, and they also cause cross talk on the cable bundle that pair is inside. In fact every termination on the copper loop must be capable of dealing with cross-talk and I don't think a dodgy phone socket does that very well. :-)
Talking about a 100 pair cable, that's 100 households that need to have tip-top shape copper wiring in order to get full speed out of the vectoring setup. I'm not surprised that people are having trouble � there are a thousand things that could impact the speed of VDSL.
NBN can disable your line if you make too much noise (and they do, with no notification, and a fight to get it back on) so you'd better get it checked out.
This question raises a red flag with me, although these nodes are out in public I don't like the idea of giving unknown people GPS coordinates for public infrastructure on a forum so sorry about that. (national security implications)
Quite right. The Chinese may direct a satellite to spy on the node, and watch the nbn deployment. It would be like watching Faulty Towers, season 2.
Haha The faulty towers reference :P
I am in Svensson Heights Bundaberg,was shut down for 2 hours but now have NBN connected through iprimus.Before adsl2 speed was 2.8mps...now 22.65Mb/s....4.76Mb/s.Happy so far.Cheers.....[montgomery st] This is me,I found my old account. Anyhoo,the internet is working fine but without a green light on the modem [phone],I cannot Register my handset.I will contact Iprimus soon but in no hurry as I have 2 mobiles.Cheers.
If i get some spare time ill head out that way and take a look for you.
Thank you, appreciate it.
Interesting that I stirred up so much paranoia lol.
As pointed out an address will be fine. And as also pointed out the gps coordinates can be retrieved from google maps anyway (I included the request for coordinates in case someone wasn't comfortable sharing the address!).
All I want to do is narrow the field � and I'd like more than 5Mbps uplink (call me greedy!). I'm looking at several properties in the same estate and can potentially use this as a basis to rule one or more out based on approximate cable lengths before I make the 300km drive up. I've done enough of this with ADSL to know what I need to look for, just needed a little more info as the fttn.mynbn.info site was down.
Yeh that website has been down pretty much since the launch day of bundy.
Only problem you will have is getting connected as you see with these posts it is taking people a long time to get up and running successfully.
If anybody is nearby and could have a look at those locations for the NBN node 4BBE-04-21 I would be very appreciative :)
it can take 2 or 3 months for the labelling to appear on nodes.
the labelling seems to be added at about the time they add the cards to the chassis on the node and test the electronics, this can be before the copper is terminated in the node
Yeah that's a fair point. I won't actually need it running until late April (missus is moving up first) so hopefully a couple of months is long enough!
So has the rain last night impacted anyone on NBN?
So has the rain last night impacted anyone on NBN?
With the amount of lightning strikes happening (and some were *really* close!) the first thing I do is pull the phone lines out of the wall sockets (plus disconnect the tv aerial) so no internet (or tv) for me last night :( Mind you, still on adsl but I've had my fair share of modems fried over the years...
(plus disconnect the tv aerial)
not much point to be honest, if the aerial gets a hit, the lightning it will come down the co-ax and "touch" anything it can find.
What about you electrical equipment? the electrical mains are also a vector for lightning damage
I've lost too much gear over the years (Sunny Coast hinterland) so now unplug everything except kitchen appliances & security. That's from mains, phone line, aerial.
Sure, insurance covers it (lost count of how many claims I've made) but the time & effort involved in getting quotes etc just isn't worth getting "new for old"
Yeah, getting off-topic, because I would like to know if anyone was affected by the rain (and/or lightning) as well. 80+mm dumped in an hour at my place (I'm 25km out of town).
Most things get unplugged... fridge, tv, washing machine. I have several UPS's that also get unplugged, but at least my computers keep running.
Although it is unlikely for an aerial to get hit, as there is no path to ground, it is the highest point on the roof. There are a few trees that would probably take a hit before it. When big storms come like the one that came through last night, its easier to be precautious (and get your candles and torches handy!)
There has been a lot of reporting about the huge amount of new copper NBN has puchased for the fttn roll out. They say its for the connection between the node and the pillar, that length did not exist under the old network so it makes sense that they would need some new copper for that but I wonder if that new copper is also being used to fix the worst of the problems that Telstra failed to do for decades such as the plastic bags used to cover wires etc.
Since we are stuck with fttn in Bundaberg for the foreseeable future even if Turnbull switches to a fttdp model for other people hopefully this theory is correct and would result in fewer faults as a result of rain/storms.
There has been a lot of reporting about the huge amount of new copper NBN has purchased for the fttn roll out. They say its for the connection between the node and the pillar, that length did not exist under the old network
I was under the impression they just cut the existing line back to the exchange & re-used that. So any bridge taps, damp joints etc are still in the equation . . .
I presume that would mean just a bit of new copper from the nearest pillar to the green box.
Can anyone confirm if performance would increase if the existing copper were to be replaced by much heavier gauge?
Telstra failed to do for decades such as the plastic bags used to cover wires etc.
joseph790,
I think you make a good point about the worst of problems laid to in-action by Telstra. Take our service for a case (regional Zone 3 � Central Qld couple hours North of you).
We only (at the best of times) could get 4 to 4.5 Mbps DOWN ... between ten years from 2005 to 2015 (we had dial up like speeds for 20 months straight once due to congestion and Telstra feet dragging)
At one point, during last year, local streets had Telstra vans frequently & I swung up and just asked one of them one day what was going on. Running "very fast cable" for you in this area having trouble was the response ?
I am not certain the physical specs of the cable BUT WE now get 14 Mbps DOWN, UPLOAD speeds have not improved much (0,8 Mbps) But the DOWN speed was a nicely noticeable IMPROVEMENT! So thanks go to local Telstra techs for this
So there must be selective replacement � re-runs of copper (is it VDSL tech) wiring occurring in advance of nbn. I do not think our lead in was re-run. But in all the problems we had, there were always issues between our dist box and first pillar (drop outs included)!!
Wanted to chime in with our learning
ClaudeKrowe
Thought I would come and update our ongoing nbn saga. So still get MAX 1-5mbs down, as much as 35mbps up on the Optus NBN, despite being 12m from the node and paying for a 100/40 plan. Optus keeps saying "congestion" but we consistently get these speeds all day every day. They sent it to NBN Co and NBN Co confirmed there is no problem with the line. The modem (Sagecom F@st 3864 that comes with FTTN) lists our down/upstream line rate as 107/44 but we've never gotten that in a speed test. Optus has left our claim open and escalated it but so far we've heard nothing. I'm lost as to what to do next. If any of you have had similar issues or have any idea what I should be checking, I'd be very grateful. Should we get them to send a tech?? We only have one phone port too FYI.
And to make matters worse right now my VDSL is down, it's not on the outage map, and I've been on hold 39mins waiting to find out what's wrong.
This has not been a good experience.
And to make matters worse right now my VDSL is down, it's not on the outage map, and I've been on hold 39mins waiting to find out what's wrong.
Just got off the phone. NBN outage being repaired. I'll get a text when it's online.
Also, Optus guy tells me our speed issue is at the exchange. Apparently it's being 'hammered' and a piece of equipment has been ordered from overseas to fix it. Could take 2 months but we should be all good then. I'll wait and see.
Apparently it's being 'hammered' and a piece of equipment has been ordered from overseas to fix it.
such an imaginative explanation! Why are there no identical parts available in Oz? Can't NBN afford to keep any spares?
such an imaginative explanation! Why are there no identical parts available in Oz? Can't NBN afford to keep any spares?
it might be an RSP piece of equipment as well, the "exchange" could be the POI
the real question is how did whoever is responsible under provision the hardware by so much.
I wouldn't believe anything Optus tells me after the stories they told a friend of mine in the Gosford area about their failing adsl connection, NBN FTTP was about to go live and Optus just lied and lied. They kept putting the blame on anyone they could think of
Mod note
This thread is only about the Bundaberg FTTN rollout, not MTM issues.
Back on topic!
Don't reply to this post, use TWAM if required.
Any way to find out how many users are already connected to FTTN in Bundy? Seems no reports of the rain affecting performance so far but if there are only several hundred connections so far, that's far too small a sample to come to any conclusions
Rain was no issue for me.
In fact, I've found my Telstra FTTN service has been more consistent with it's speed. for the past few days, there's been no major slowing at night and weekends.
I'm still on maximum 25/5. I put it down to being so far away from the node. even though I'm paying for 50/20 speed.
Any way to find out how many users are already connected to FTTN in Bundy?
Nah I don't think so for Bundy.
Fifield says �first 1,000 �happy homes� on FTTN connected in just 51 days�
They connected 1,000 premises in total to FTTN from the entire 1,000 node trial in mid December. Which is a decent take up rate for 51 days. That's about 19 premises per day+ that are taking up FTTN services.
Seems no reports of the rain affecting performance so far
Well we've had severe electrical storms in Bundy for the last 2 days now. 2 nights ago I lost power 3 times in the 1 night. I think I lost it once last night.
I don't think the rain is affecting anything one bit. It's mainly the electrical storm element that could cause serious damage at the Node and at the Premises (make sure you guys are disconnecting everything including your phone line when thunder is audible- keep in mind this is a trial and there is potential for unforeseen accidents).
There's already a guy in the networking forum that lost some gear to lightning a few nights ago.
Seems no reports of the rain affecting performance so far but if there are only several hundred connections so far, that's far too small a sample to come to any conclusions
There's been at least 1 user in this thread that has mentioned how rain has negatively affected their FTTN connection with drop outs and slow speeds, here's 1 I found with a quick search
zXz7 writes...
NBN has been connected here and I've been getting 25/5 speeds (around 23.8 and 4.8 aside from the other day when it was raining and it dropped to around 6/4)
already a guy in the networking forum that lost some gear to lightning a few nights ago.
And very probably would not have been an issue with Passive optical fibre (just light pulses through glass tube) NON conductive
On the flip side, I am very pleased for the people in Bundy who have taken massive (flooding etc) hits over recent times, good to see them getting connected
Just wish they would hurry it up for the rest of regional Qld ... Waiting ...
ClaudeKrowe
Been seeing on the bundaberg classified pages on facebook that indeed people have lost nbn connections around bundy since the storms.
Been seeing on the bundaberg classified pages on facebook that indeed people have lost nbn connections around bundy since the storms.
I'm not surprised, the electrical storms were very severe constant lightning strikes in and around the Bundaberg area.
Ports could easily be put into some kind of alarm mode by that.
they may also be referring to the planned outage yesterday between 4 and 6pm
Just a quick question all. I got NBN connected on the 20/01/2016 but still no message about appointment date but when I called provider. They got onto NBN an had a report saying I had an active line (previous tenant). and would be connected in 3-5 business days. Which is 4/1/2016, anyone else experienced this?
No its not about planned outages Just then another post has been put up as well. Alot of people getting drop outs not just from the storm just all the time. I still cant even get a connection date. Lol But looks like i should ride adsl for a bit longer anyway till they work out the kinks.
There's been at least 1 user in this thread that has mentioned how rain has negatively affected their FTTN connection with drop outs and slow speeds, here's 1 I found with a quick search
I was thinking more along the lines of water/moisture in the copper run to the premises. At my previous address south of Brisbane, I'd lose 80-90% of my ADSL speed (or the connection just didn't happen at all) until a day or 2/3 after it stopped raining. Daughter in Sunny Coast hinterland has the exact same problem. She's <900m from the FW tower but can't get signal so is waiting for the big bird to flaps its wings in May/June.
When the techs cut the copper across, do they do any testing?
I was thinking more along the lines of water/moisture in the copper run to the premises.
Certainly seem to happen at least here, but in many other areas as well. Pits flood, and it's worse when some joins which are not in pits. They are all prone to water ingress, made worse over time, so I think there will be a lot of quick and nasty remediation as the lines get cut over to VDSL. We sit on 4Mbit and after rain drop to 2, but when we first got ADSL we sat on 7MBit, boy how things have changed.
Edit double post see below!
There's been at least 1 user in this thread that has mentioned how rain has negatively affected their FTTN connection with drop outs and slow speeds, here's 1 I found with a quick search
So how's it working now given the following!
http://www.sbs.com.au/news/a
Did a quick check and found this!
Bundaberg North, QLD ADSL Current Interruption Some ADSL customers may experience difficulties accessing the internet or using data services in this area.
03 Feb 2016
03:40
05 Feb 2016
12:00
Mmmmm off for 2 days for some, � bugga
More here!
Bundaberg, QLD ADSL Current Interruption Some ADSL customers may experience difficulties accessing the internet or using data services in this area.
03 Feb 2016
03:40
05 Feb 2016
12:00
Interesting still yet to see a Bundaberg, QLD FTTN � Current interruption � or anywhere else for that matter..
Or is this simply not being reported due to its embarrassing implications???
Interesting still yet to see a FTTN � Current interruption � or anywhere else for that matter..
The Telstra status reporthttp://servicestatus.telstra.com/ had Sundays planned outage listed for 3 days prior and is still listed.
Interesting still yet to see a FTTN � Current interruption � or anywhere else for that matter..
Or is this simply not being reported due to its embarrassing implications???
With NBNCo's huge cone of silence I suspect you've hit the nail fair & square on the head. I'm just sooo glad I didn't convince my sister & brother-in-law to jump on the early migration bandwagon. The thought/suggestion they'd easily pull >60Mbs in Kepnock was very tempting but real life experiences narrated in this thread suggest the reluctance was well based!
But Bundy's had next to no flooding, nor has there been 2-3 weeks of constant rain . . .
[edit spelling]
From some reports that I'm getting from my ISP in regards to NBNCO is that they have some problems to fix up before anyone else can be connected. Currently over Bundaberg North and still waiting for a connection date.
With NBNCo's huge coin of silence I suspect you've hit the nail fair & square on the head
Seems to me there needs to be some serious research into just what sort of service outages and interruptions will occur as a result of the rollout of obsolete FTTN services to existing connections!
Perhaps this is a question best directed to independent tech resources and or for example the Senate Inquiry into the NBN together with a tracking regime to investigate the national implications!
I'm just sooo glad I didn't convince my sister & brother-in-law to jump on the early migration bandwagon.
For those right next to these Nodes you might get something close to what has misleadingly provided however given the myriad of issue's that plague the obsolete architecture the fact is that there will be a percentage who will frankly be better off on ADSL a point that we saw reflected in reality with the New Zealand rollout of FTTN which they have now switched to FTTH because their FTTN simply couldn't deliver the next generation applications functionality that is now required..
But Bundy's had next to no flooding, nor has there been 2-3 weeks of constant
Well that's good news however it must be having an impact on the deployment of FTTN given its an active system and then of course is the issue of what happens when � water ingress does occur?
The Telstra status reporthttp://servicestatus.telstra.com/ had Sundays planned outage listed for 3 days prior and is still listed
Appreciate that Ack Attack but why eg Due to copper remediation, planned FTTN works, water in the pipes???
I've seen workers working on the node down my street today and a few more near by, and seen some work along Barolin street for the past few days.
I've seen workers working on the node down my street today and a few more near by
Where abouts are you Phillip.
South side of Bundaberg at Thabeban.
South side of Bundaberg at Thabeban.
Ahh ok I am just over north just over the bridge and still no sign :( about 50m from the node and still so signup date in sight.
I signed up on the 6th December and got connected two weeks ago. So far I'm very happy with the FTTN. I would have been happier with Fibre to the Home. I'm paying for 50/20, but the best I can get is 25/5. I"m with Telstra.
I signed up on the 6th December and got connected two weeks ago. So far I'm very happy with the FTTN. I would have been happier with Fibre to the Home. I'm paying for 50/20, but the best I can get is 25/5. I"m with Telstra
Well that is indeed a little bit of a wait. I don't have ADSL though at the moment so I am running on nothing haha. Did you get a date at all at any point? I am paying for the 100/40 as I am quite close. hoping to get connected as soon as possible.
I'm paying for 50/20, but the best I can get is 25/5. I"m with Telstra.
Wait...what??? can your download speed exceed more than 25 Mbps? how far are you from the node?
I'm paying for 50/20, but the best I can get is 25/5. I"m with Telstra.
Well on the bright side your at least going to be able to stream a 4k Netflix movie to one TV at home, although no one else at home will be able to use the internet, you will have to turn off your HD Home security Monitoring System, your daughter won't be able to use WebRTC to communicate with her friends, and don't even think of letting the wife do some Virtual shopping,
Oh and that online monitoring system the local hospital has Granny hooked up too � that's going to be a problem � Just run her into the Hospital and ask them to take care of her for a few hours, as for your son � well that online University lecture that he needs to attend � just tell him to jump onto public transport and travel to the big smoke for the week to attend his lecture's in person for once.
The twins PlayStation, which comes with Virtual Reality headsets � no using the Mars Explorer VR application until everyone else is off the net �
And don't forget to close down all the other IOT devices connected to the network!
PS Almost forgot � your VPN tunnel that you use for work � yep shut that down as well � just to make sure no silly bastards try to download some large files to you, causing the movie to crash out when HAL the computer in 2001 a Space Odessey is about to say something important via the Astronaut's Ipad......
Now to explain why you need to shut all these things down and is required � Its important to remember the Statement of Expectation as signed off by Malcolm turnbull on which NBN Co are building the FTTN network � provides for building a, UPTO Peak Speed 25Mbps service � which means that at least once per day your internet should be able to connect @25Mbps even if just for one second
So don't go bitching to Netflix when, having done all the above, the frame rates start dropping out and your left with a blank screen � your getting what your paying for and what the LNP have promised to deliver � edit well misleadingly inferred they would deliver.
So i guess I'm getting what was promised as i can get 20 mbps at 7.00 in the morning. ..the rest of the day is 0.5 to 3.00...so signing up with Optus to get free Netflix for six months was being a bit optimistic lol
Telstra guy was in the pit out the front of mine yesterday. Ran out there thinking maybe there trying to work out my net finally. Nope had nothing to do with me and did not know why i cant connect to nbn yet lol.
Full-Metal-Alchemist writes...
Wait...what??? can your download speed exceed more than 25 Mbps? how far are you from the node?
I am apx 670 meter from the node
your getting what your paying for and what the LNP have promised to deliver
No. Telstra told me i should get 50/20. So i paid the extra $10.00. I think i am to far from the node to get any faster than 25/5.
Just heard back from NBN CO who advised that because the home was previously connected with Optus it used ULL connection. Seeing as I am connection with someone who is not Optus I need the ULL ID but I am having trouble getting it. Once I get that ID I can be connected in the next 2 days.
Even Optus themselves were confused.
No. Telstra told me i should get 50/20. So i paid the extra $10.00. I think i am to far from the node to get any faster than 25/5.
PhilipDA, I would just monitor that (speeds you get) for a bit. No sense paying for the boost unless you can actually attain that speed in the first place?
ClaudeKrowe
Had a bit of a laugh (and a cry) yesterday after iiNet dumped a brochure about their latest business plans in our company mailbox. They are offering 400/400Mbps for $400 per month, which I showed to the boss. He immediately said let's get it! That's when I laughed � I told him we only got FTTN. Told him it's not possible (that's when I cried). We currently pay $600 per month for a 16/16Mbps SHDSL connection....
We currently pay $600 per month for a 16/16Mbps SHDSL connection....
Might be an idea to move the business offices to somewhere with better Internet in that case, definitely getting a raw deal there.
Might be an idea to move the business offices to somewhere with better Internet
Only saving $200pm could take a long time to break even � moving office isn't cheap & a better position usually means more rent!
Only saving $200pm could take a long time to break even � moving office isn't cheap & a better position usually means more rent!
If he can move to somewhere in the FTTN footprint thats getting 50 down 20 up, that would cost less than $100 per month depending on downloads and RSP, saving would be $500 per month not $200.
$6,000 per year.
no SLA under $100pm.
Might be an idea to move the business offices to somewhere with better Internet in that case, definitely getting a raw deal there
Depending on SLA and contention, it is a great deal. I have had offices where we paid multiples of that for 2M/2M (over fibre!). Paid a lot for WAN optimisers to get this to work for us.
If he can move to somewhere in the FTTN footprint thats getting 50 down 20 up,
But it would still be an unreliable network. Of course the Mal Spruke was that business would be getting fibre... but that was a promise made while in opposition, which according to the party, they do not need to honor these.
Depending on SLA and contention, it is a great deal.
99.9% up time, guaranteed fix within 2 hours, 1:1 contention. A good deal indeed.
bundy46902 is missing the point though... you cannot get 400/400Mbps on FTTN.
edit: Mega is spelt with a M
Hello Phillip DA, I think it has been mentioned multiple times by NBNco that the nodes will be run at the ADSL2+ standard for up to 16 months or until a reasonable number of people have signed up to the NBN in your area to switch the nodes to the VDSL2 standard. This is to reduce the network interference on existing copper internet connections. Please don't take my word for this though. Ring NBNco and do some research if you must. Telstra has been well known in the past to take advantage of people's lack of knowledge, looks like they screwed you over for an extra $10.
Hello Phillip DA, I think it has been mentioned multiple times by NBNco that the nodes will be run at the ADSL2+ standard for up to 16 months or until a reasonable number of people have signed up to the NBN in your area to switch the nodes to the VDSL2 standard.
That's not correct � the nodes as configured have no ADSL2+ capability at all. You're likely thinking of the coexistence period, during which existing ADSL2+ and voice services will run in the same cable bundles as VDSL2 services from the node.
Telstra has been well known in the past to take advantage of people's lack of knowledge
Alas your knowledge is lacking. As was said in the next post, there is a 16 month (and likely a bit longer) period where ADSL services from the exchange will be in the same cables as the FTTN connections. After this 16 months the ADSL connections will begin to be terminated, so at that point 2 things will happen � people on ADSL connections will start to complain, and those on FTTN will possibly have slightly better connections as the external interference on the lines will reduce.
After just over 2 months since applying with Telstra for FTTN in Bundy and after a recent phone call I think I have finally progressed. Let it be known that Telstra's FTTN specialist team based in Pune, India are a waste of your time. If you are stuck like I was, save yourself the grief and contact the Australian team on 1800 811 612.
Think of your Telstra-assigned case manager as your passenger on a road that is foreign to you both. You have a GPS and a vague idea of your destination and so does he. For most people, the ride will be smooth and your passenger will kindly read out the route ahead. For some people, it will not go so smooth. If you hit a pothole, or your GPS dies, or you get a flat tire or you find yourself on a road not on the GPS, or you get caught in a storm, do not expect your faithful Telstra companion to spring to your aid. In fact, you might even find yourself telling him what the problem is. If a tire blows out and you suggest that maybe a tire blew out, just wait for him to tell you that he is pretty sure that it's a problem with the engine and we should just wait for someone to come and tell us that it's an engine problem.
I think you can all deduce what sort of incompetence I've had to deal with here. I honestly wouldn't be putting up with all this nonsense if it wasn't for the fact that Telstra might just have the best network infrastructure...I hope so at this stage because despite my motivation for getting connected to the FTTN, I really don't want to have to go through the process of cancelling; and that may just be another gruelling marathon in itself.
After 30 minutes of talking with AJ from the Telstra team in Australia, I felt as though my order had made more progress than it had in almost 2 months of waiting around with my "case manager". When my case manager called me this afternoon, I basically had to embarrass the poor guy...I brought up the fact that AJ took immediate action when I told him my ADSL service with Internode was still active on my line, putting me on hold and calling NBN's Service Operation centre to lodge a fault. After a bit of an intense grilling, I suggested to my case manager that he may (at his own leisure) provide me updates on my order, but that I would be taking the initiative myself from this point on.
TL:DR: If you are having trouble with Telstra and FTTN, call 1800 811 612.
or some people, it will not go so smooth. If you hit a pothole, or your GPS dies
Let it also be known that GPS burns thru batteries like nothing else ... so ring the Aussie team early and often! Bon voyage!
If a tire blows out and you suggest that maybe a tire blew out, just wait for him to tell you that he is pretty sure that it's a problem with the engine and we should just wait for someone to come and tell us that it's an engine problem.
My favourite post of the year so far. I think we've all been there at some stage.
So...day off tomorrow and fingers crossed
I got the guys coming out to install mine tomorrow. Also want access to the house. Hope they do a good install and not stuff up like yours haha.
Also want access to the house. Hope they do a good install and not stuff up like yours haha.
Once again why is this needed? FTTN is supposed to remove the user being home process...
Once again why is this needed? FTTN is supposed to remove the user being home process...
Not sure at all. First the appointment was that I would not be needed but got an update yesterday that I would. Maybe just covering all bases now?
Once again why is this needed? FTTN is supposed to remove the user being home process...
maybe there have been too many stuff ups in that area due to incorrect line data and now nbn� are going to have to line trace each job at that location to ensure
- people already connected to FTTN are not cut off
- those still on exchange services are not cut off
- the line being converted to a new FTTN connection actually goes to the pillar/node combination that the records say it does
Roll eyes? ... nope ... just more truck rolls!
the line being converted to a new FTTN connection actually goes to the pillar/node combination that the records say it does
Well here is hoping tomorrow goes well. Will let you all know once i'm connected which should apparently is anytime between 8am-12pm
know once i'm connected
Baifor, are you connecting up with Internode (same RSP as Dazed and Confused)? Apols in advance if you have already posted this ...
Baifor, are you connecting up with Internode
Nah I'm going through dodo month to month as I don't know how long I will be at address.
So...day off tomorrow and fingers crossed. Will update with the result tomorrow :)
I hope so mate! It's funny how we knew this was the issue all along. Yet Telstra kept saying no. My own connection went smoothly and surprise surprise it was handled by the Australian team. Then when my aunties connection had issues.. One phone call to the Aussie team and it was resolved. I have no problem with the support provided by overseas people... But they need to be trained correctly in the case of major changes to technology. It seems to me they still are confused by the ftth and fttn differences. Hopefully for the rest of the fttn locations this wont be the case.
Hopefully for the rest of the fttn locations this wont be the case
Heard from the Dodo rep today that NBN CO were overwhelmed in Bundy and had to offload some of the work onto the Telstra guys who I am not sure were trained fully. Hopefully this doesn't cause people any trouble
I'd guess that in a lot of cases, the Telstra technicians probably have a better idea of what's going on than the NBNCo guys do so I don't really have any concerns if they have to get Telstra technicians to help.
I'd guess that in a lot of cases, the Telstra technicians probably have a better idea of what's going on than the NBNCo guys do so I don't really have any concerns if they have to get Telstra technicians to help.
well that reassures me. hope all goes well tomorrow
well that reassures me.
a quote i never would have thought go in the same sentence as the world "Telstra guys". ;)
We really are in a sorry state of affairs :P
On Thursday last week, when I was still stuck in limbo with my incompetent case manager, I noticed a Telstra tech doing some work across the road from my house as I got home from work.
I went over to him and (after apologising for the interruption!) explained my issue and he said that it made no sense to him that my ADSL and phone services should continue to work once NBN had done the jumpering and that I should definitely call Telstra and tell them to lodge a fault with NBN.
A week or so prior, I called NBN and a rep from the general inquiries department said that ADSL can definitely still work after NBN have completed the jumpering process. So this seemed to support my case manager's assessment that there "is something wrong with the programming". I was still in doubt...
So let's count those suggesting ADSL can continue to work after FTTN jumpering and those who say that it can't:
Can continue to work:
- 2 reps from NBN Contact Centre (1800 687 626)
- My Telstra case manager in Pune, India (1800 834 273)
Can't / shouldn't continue to work:
- 2 reps from Telstra's FTTN / FTTN specialist team in Australia (1800 811 612) �
- Telstra technician working in a pit near my house
- At least one rep from NBN Service Operations Centre �
- Lots of people on Whirlpool including someone who had the same problem as me in Newcastle FTTN rollout.
� Caveat being that if I have multiple lines, it could be possible for ADSL to continue to work on non-jumpered line? (something to that effect).
� After speaking with Telstra FTTN Australian team.
Given that I've only made progress with members from group 2, I am going to make a sensible gamble that group 2 are the ones who are right, but hopefully I will know the truth tomorrow.
I have my fingers crossed for you 002.
Cheers, shokk :)
My attention has been so fixated on getting this connection established that I've almost lost sight of the end game which, based on reports and feedback that I've seen/heard, may actually be a congested mess during peak times at the moment.
Curious to know if any of you guys have complained about poor speeds of an evening and what the response was from your RSPs.
47.54 Mbps download / 19.04 Mbps . Wireless NBN. Bundaberg north gooburrum tower. Telstra
Well apparently they should be turning up in the next 2 hours. What time did you have 002
The message from Telstra says between 2:00PM and 6:00PM but the Telstra rep I spoke with said because of daylight savings, it actually means between 1:00PM and 5:00PM.
Did they call you, Baifor?
Yeah they called me right after post and are out there setting up. Came into house to confirm line was getting all the way there. He seems pissed when I asked why they are needing to come into house now as fttn was to avoid that. Seems like just covering their ass. Telstra is doing it
He seems pissed when I asked why they are needing to come into house now as fttn was to avoid that.
Ha he probably doesn't want to come in and would rather not have to deal with customers at all.
But that's not your fault so he can suck it up.
Can you let us know what he actually does when he's in your premises?
Once again why is this needed? FTTN is supposed to remove the user being home process
Well they did announce a "Self Install Process" then again when asked in Parliament last night the CEO Bill Morrow to step the committee through this simple process!
He failed to do so and begged off answering the question instead putting it on notice!
Now you have to ask yourself here � If the CEO of the organisation promoting this "so called" Self Install process can't explain it simply and concisely -
Then what hope has the average citizen aka Joe Bloggs down the road have...
Further in another example that just makes you wonder who is running the company the CEO Bill Morrow stated that with FTTN the property boundary was to the first Jack on a property and here even this was wrong as the company provides for an additional fee of around $265 a service on FTTN known as a Professional Install in which it may, very well be that the property boundary is different..
However � this doesn't include the additional costs of NBN technicians getting involved in the install process � and here you have to ask why? � these costs were not included when determining if an area should have FTTN deployed � or what is now actually faster cheaper and more affordable FTTH/P eg 80Gbps NG-PON2
@Baifor: Did they give you an original estimate of when they were going to pop in? Are they early?
They said 8-12 so midway. He says he has done all his connection and just left before I could test it . Hope this shut works
Yeah well he called on his mobile so I have his number :)
He seems pissed when I asked why they are needing to come into house now as fttn was to avoid that.
The contractors have probably been told not to discuss the reasons why they are having to attend the property to do the install and frankly the CEO Bill Morrow couldn't say just how much money is being spent by the company with respect to technical callouts getting the service up and running � notwithstanding the additional $265 that those electing for a Professional install are being slugged!
Which begs the question here eg Did you elect for a Professional Install and if not � whose paying for the cost of these tech's to install the service � is that being borne by the RSP or NBN Co which of course is us � the Australian Taxpayers anyway and a cost that should rightfully be added to the current $56 billion budget for MTM...
PS Have you done a Speed test and why haven't you been told what "Speed" you can attain as part of the Service Qualification process that Mr Simon at NBN Co said would be done?
Still awaiting connection. Getting a dick around
Finally connected!
Telstra technician rocked up right on 1PM. Plugged in a line tester and went out to the pillar. He confirmed that NBN didn't do their job properly and wired the wrong pair. After correcting that, he called NBN and asked them to run a test. They confirmed it looks good, so he advised them to close the fault.
Speedtest result:
http://www.speedtest.net/result/5073086416.png
Distance from the node: ~300m
I think the speeds aren't as good as I can get because the modem is plugged in to a socket which is split from the lead in cable. I will have a go at tidying that all up on the weekend.
Modem Stats:
- DSL Status: Up
- DSL Uptime: 12min 43sec
- DSL Type: VDSL2
- DSL Mode: Fast
- Maximum Line rate: 31.16 Mbps 91.88 Mbps
- Line Rate: 31.16 Mbps 90.16 Mbps
- Data Transferred: 199.42 MBytes 540.41 MBytes
- Output Power: 13.4 dBm 6.9 dBm
- Line Attenuation: 3.2, 20.4, 42.1,N/A,N/A dB 10.3, 27.3, 43.6 dB
- Noise Margin: 6.5 dB 6.9 dB
Well my connection is still done but here still waiting on it to work in home
Telstra technician rocked up right on 1PM. Plugged in a line tester and went out to the pillar. He confirmed that NBN didn't do their job properly and wired the wrong pair.
this is the bit I love.
Most of the time it seems to be people in Telstra shirts doing the FTTN cutover jumpering anyway.
In the Belmont thread there were reports of a Tech complete with his Telstra shirt saying something like this
"On this job I am nbn�, next job on my list I am Telstra"
Finally connected!
Congrads 002 could you do a could of speed tests for us during peak periods.
Thanks
Speedtest result:
http://www.speedtest.
Distance from the node: ~300m
Nice, and thanks for posting. It's also good to see that your install went well and was done on schedule. Unfortunately we usually only read about the stuff ups and rarely hear about the no doubt many successful installs.
Finally connected!
oh and a belated
congratulations.
Hopefully the numbers that have your trials and tribulations will be less than 1 per 100,000
yeah not sure I believe that
Thanks guys :)
@Dazed and Confused: Similar story with the Telstra guy today actually. He is contracted to NBN despite wearing a Telstra shirt and being a Telstra employee. I thought it would be an NBN tech coming originally but when Baifor mentioned that there's a bunch of Telstra techs working for NBN here now, I was not too surprised to be greeting one today.
He shared his frustration with me about how when NBN took ownership of Telstra's copper network, his job has become a lot harder as they do not have the same level of access to the records. He is from Adelaide and has been working in Bundaberg for the last month. He was originally slated to finish up here at the end of February but they apparently asked him to stay back through March. He said he's not interested in doing that because of aforementioned frustrations.
With the device he had, he was able to tell me that my speed would be ~90mbps while he was testing the port. When I asked about congestion of an evening he shared his experiences with other ISPs such as Dodo, TPG and Optus not buying a wide enough bandwidth pipe (CVC) which has resulted in a lot of problems in the region which seems to align with stories I've heard from friends and colleagues with these providers.
Do these fibre to the node/building connection require special filters or are the standard adsl filters good enough?
Do these fibre to the node/building connection require special filters or are the standard adsl filters good enough?
as there is no voice component over the actual copper pair you do not need any filters
Similar story with the Telstra guy today actually.
I find it funny that a Telstra tech can be blaming nbn� techs for not doing the job right when usually those "nbn� techs" are usually Telstra employees in the first place.
Usually from interstate or out of district but still Telstra employees
as there is no voice component over the actual copper pair you do not need any filters
How do you use your landline and internet on the one phone line?
@Dazed: That is likely true but the Telstra technician today did not direct his anger to any person in particular actually. I think he was just frustrated at the situation more than anything. The mistake that was made was literally that instead of pair 150, the technician did pair 151 and he said that might be an honest mistake or the issue with the cabling records not being as comprehensive (or maybe accessible?) as they once were.
How do you use your landline and internet on the one phone line?
I might be wrong but my understanding is that all voice services on the NBN are VoIP. I haven't used a fixed phone in a while though so maybe someone else can chime in here.
EDIT: Yes, I think I was wrong. It's not just VoIP, but I think VoIP might be the only option for FTTN areas (such as Bundaberg). In FTTH areas, they also have the option of UNI-V. More info here: http://www.devoted.com.au/UNI-V_vs_VOIP
The installs I've seen the user just has a DSL modem that plugs into telephone socket like normal. No fibre ntd.
Just wasn't sure if standard ADSL filter will filter vdsl properly.
So long story short to today's troubles. I can see that my line is connected but according to dodo the NBN network is down In Bundaberg for them. My line speeds are amazing but that doesn't help me. Here's hoping it returns back to normal In the morning
Anyone put together a list ordered by expected RFS date of the next FTTN rollouts � say over the next 3-4 months? Couple here in Tassie in June/July, any sooner?
How do you use your landline and internet on the one phone line?
there is no "landline" as such, phone services will be supplied by voip over the FTTN link
Just wasn't sure if standard ADSL filter will filter vdsl properly.
No need for a filter any more as the" landline phone" is now voip and does not need it to filter any nasties.
Here's the Optus Sagemcom modem set up guide: http://smb.optus.com.au/opfil
What about people with existing services �re they meant to be D/C when connected to vdsl?or do they just plug their phone into the telephone port on modem and it will work + they keep old number?
Don't you need a special VoIP phone?
The modems from isps that offer voice services have the voip adapter built in so you just plug your regular phone into the phone port on the modem, this is why you don't need a splitter. I was with optus adsl and stayed with them for fttn so it all happened automatically, if you are switching isps just make sure to tell them if you want to keep your number the same way you would of told them if you were switching isps with adsl.
OK thank you.
Don't you need a special VoIP phone?
No The NBN VoIP service (�UNI-V� phone service) is essentially a VoIP service optimised for the NBN.
UNI-V is compatible with old analogue phone systems, so you can keep your existing handset..
And on the NBN network eg approximately 20 percent of Australia they have configured the network to ensure that it uses reserved bandwidth to ensure that when congestion occurs as is happening tragically already on the FTTN network that your phone service will work!
Not sure about the other 80 percent of Australia though!
The other thing with VOIP is that it uses bandwidth something that your old phone didn't � which for those on lower end plans might wonder about their data usage.
UNI-V is compatible with old analogue phone systems, so you can keep your existing handset..
Not sure about the other 80 percent of Australia though!
Except that a bunch of RSPs aren't using the Uni-V ports due to the increased costs and are instead supplying a modem/router with built in VOIP analogue FXS that can also be used for the other 80% (ie. FTTB,FTTN and HFC)
Except that a bunch of RSPs aren't using the Uni-V ports due to the increased costs and are instead supplying a modem/router with built in VOIP analogue FXS that can also be used for the other 80% (ie. FTTB,FTTN and HFC)
Except that it can't be used for that portion of the 80% that require a high reliability and high availability voice service.
He shared his frustration with me about how when NBN took ownership of Telstra's copper network, his job has become a lot harder as they do not have the same level of access to the records
And the records they do have, particularly in the regions are often Way Way out of date too!
Folks in Bundy & the greater Burnett where on nbn, if you have problems with your new nbn service get your complaints into MP Keith Pitts office.
The local MP sounds like he has chewed the Minister (Fifield) about it ... Senate Est's hearing
Don't you need a special VoIP phone
GIGASET A510IP is a very good performer available for a fair price, extremely reliable,
there are later models, eg; more money,
I have been using Gigaset for so long I forget,
have it plugged direct into ASSU DSL AC-68U, and mynetfone, works perfect,
you can keep your Telstra number unless you wish a landline copper voice service,
Internode are now activated in East Bundy as FTTN ready, but I am waiting a little, I have an excellent 11mb connection,
cheers
Except that a bunch of RSPs aren't using the Uni-V ports due to the increased costs and are instead supplying a modem/router with built in VOIP analogue FXS that can also be used for the other 80% (ie. FTTB,FTTN and HFC)
Interesting what's the impact on High Open Faults that plague the copper network � (excludes the 10 percent FTTH to which its not applicable!)
PS BTW what the bandwidth usage on VOIP analogue FXS and which codex does it use?
Switched over to NBN about 3 weeks ago thinking this will be good with the extra speed etc.....Wrong....
3 weeks connected with approx 2 weeks offline, not happy Jan frown.
Once you lose your connection all your phones are dead as well (lucky I had a mobile) never been more frustrated...grrr....
NBN Co were out the front yesterday running new wires into the pit... I'm back up again now. :)
Edit: Electra St and Branyan St.
Once you lose your connection all your phones are dead as well (lucky I had a mobile) never been more frustrated...grrr....
yep, the phone line is disconnected from the exchange.
Did your RSP explain that to you?
If not, please name and shame
Telstra did, but I wasn't expecting it to be sooo long. :)
Hopefully now with all the work they did out in the pit yesterday, I should be right....
If not, please name and shame
And call up MP Keith Pitts office if you feel the TTN service is Sub-Par too ...
And call up MP Keith Pitts office if you feel
waste of time talking to Pitt, he has drunk too much coolade, and believes everything the NBN spin doctors tell him, fact or fiction,
they are rolling the odds against the magic 4%, 4 in 100 that actually have a small idea of what is going on,
they don't want ya to rock any dinghies for the next 6-12wks,
the wheels have come off,
had an old DL friend here last week, he laughed so hard about our Broadband, FTTN in particular, he near choked on his prawns,
I am staying on ADSL2+ till I get evicted, because it will NEVER EVER be fixed,
And call up MP Keith Pitts office if you feel the TTN service is Sub-Par too ...
More like contact the local Labor party member as they are fighting the coalition and wants to do it right, not fttn
who do you think Pitt is?
Liberal Party ?
https://www.liberal.org.au/member/keith-pitt
002. What are your speeds like since being connected? I only saw the one speedtest of yours. A hopefully they are consistently good.
S BTW what the bandwidth usage on VOIP analogue FXS and which codex does it use?
Depends what codec you set it to use..
Its audio � its sfa...
G711a � essentially matches the Telstra backbone � about 64Kbps ++ maybe 80Kbps all in
Less if you used a comressed codec (eg G729), a bit more if you use HD audio (eg G722)
Either way its tiny... and works over not much so long as your ping and jitter stay low.
002. What are your speeds like since being connected? I only saw the one speedtest of yours. A hopefully they are consistently good.
Very consistent actually. I am impressed.
The lowest I have seen it drop to is 60mbps and that was when my wife was streaming. Right now at 6PM it's 82mbps: http://www.speedtest.net/result/5087138003.png
Since I got the 60mbps which was the first or second night I was connected, I have not seen it drop below 80mbps.
I think I can get faster speeds if I connect directly to the black lead-in cable and disconnect the excess wiring which splits from that lead-in (which I'm not using anyway) but I was too lazy to try that out over the weekend and I am not really sure how to go about that exactly anyway. I am content for now with a solid 80/30 :)
8:10PM � I would say well and truly in peak time. Wife and kids streaming. Still solid *touch wood*
http://www.speedtest.ne
Drool!
I would say well and truly in peak time. Wife and kids streaming.
Very nice. We have a happy camper.
Yes I'd say I am happy with what I'm getting and it should be adequate for me for quite a while, but I still do not agree with FTTN and I think that is probably the general consensus here. FTTN is not fair at all, and the variance in achievable speeds depending on your distance from the node is absolutely not acceptable in the long term.
I was one of the lucky ones, and in fact I moved into my home not knowing anything about how far I would be from the pillar/node. I would have been very salty if I drew the short straw like some of my friends and colleagues have, and I am still passionate about NBN being done the right way. FTTN is a stop-gap measure � my only hope is that it will give the general population (which have surely become blas� about crappy internet speeds in this country) a taste of what can be achieved and maybe get them behind the idea of a true NBN.
a taste of what can be achieved and maybe get them behind the idea of a true NBN.
will never happen in your kids lifetime,
in 1st Q 2013 the Japanese pushed 2GBPS/1GBPS data over 14yr old fiber FTTH,(Gigabit Passive Optics Networks (GPON) platform)
do you think this motley crew in AU had the capacity to even understand or be bothered to listen at the time?
wheat & dairy farmers, ex metal workers, Doctors, and Millionaires making decisions they know NAUGHT about,
so here we are, how many Billions & how deep is the hole they have dug,
we will never get out of it, Ever,
880Million wasted buying back up to 70yrs old lead lined copper, + another 100 million to get it to work to carry voice maybe, Maybe
another example is the Billions wasted on a Crock fighter plane, that the electronics has now been deemed, Too Old,Too Slow,
like our FTTN, certainly hope no one has to under go video conference surgery using FTTN,
the worst part about it, as the Law Makers etc, cannot see, reason,? reason? anyone with a reason?
reason
Incompetence? Fifth columnists?
I agree we have metaphorically self-amputated our left leg just 2 mins before the start of the 100m Olympic Final. Come in Spinner!
Mod note
See the top note: Please keep politics out of this thread || Take discussion of non core rollout issues to the correct forums
This thread is only for the rollout.
Don't reply this post, use TWAM if required.
Yes I'd say I am happy with what I'm getting and it should be adequate for me for quite a while,
Good now BUT, I would wait until everyone has migrated over to your node, do you know how many will be using your node in 18 months time ?
My node has 110 connections on it I believe. The Telstra rep (working for NBN) who came out to fix the problem for me said that once the copper network is disconnected that my speeds would be even better. He said with conviction that it would easily be hitting 100 but we'll see I guess!
I am not too worried about congestion TBH. I feel as though Telstra's rather cost-prohibitive services have the benefit of keeping that in check.
Yes I'd say I am happy with what I'm getting and it should be adequate for me for quite a while,
The biggest problem with those speeds is that not you know what the bar should be set at, if the speeds do deteriorate they are going to claim that what you are getting is still ok.
I would be keeping a record of your speedtests on a daily basis as evidence down the track if needed. Not sure that it will help any but at least you can go to them ans say hey, these are the speeds I have been getting and paying for, what the flap is going on.
Anyway, fingers crossed the speeds remain consistent but I can't help but be a sceptic of the whole FTTN technology. At the end of the day it still isn't FTTH :(
I can only imagine that as more users are connected speeds are naturally going to deteriorate to some extent.
There was no need to buy any flapping copper back, period.
There's still the issue of all the conduit. Most local authorities refuse to allow more overhead cables. So FTTH still needed access to the conduit.
Don't get me wrong, I still believe FTTN is the biggest mess any of our governments have got us into.
There's still the issue of all the conduit. Most local authorities refuse to allow more overhead cables. So FTTH still needed access to the conduit.
Don't get me wrong, I still believe FTTN is the biggest mess any of our governments have got us into.
around here, the 2Woy roll out, they have run plenty of fibre aerially to link nodes.
They have deployed distribution fibre aerially too
One link is a single span of almost 400 metres across water. The copper in this location is laid on the floor of the bay
002. What are your speeds like since being connected?
Connected? � dead set this guy has some issues with the FTTN rollout in Bundaberg! as no doubt many others have as well!
Barrie Swanepoel signed up to switch over to the national broadband network at his Kalkie home last month and has been left with no internet, no home phone, and no answers.
I had a functional ADSL connection and home phone at home," Dr Swanepoel said.
I made the appointment and switched over (to NBN) � and now I sit without internet and a home phone for over a month. My colleague is in the same situation.
I've received a $600 bill and I've had a month without internet.
It has impacted the obstetrician and gynaecologist's professional work and home life.
A patient the other day had a ruptured ectopic pregnancy and I couldn't access her results from home," he said.
My mother has Alzheimer's, she lives with us; it means I can't call her.
And I have two teenage children
Dr Swanepoel has been on hold for hours and spoken to numerous Telstra staff.
and further states!
I understand it has been fine for some people, but according to the complaint manager, there have been a lot of issues.
I think the public needs to know � I don't want other people to experience this.
You've got 18 months to switch over � my advice would be to wait.
http://www.news-mail.com.au/
I feel for the guy, and as documented here, I had a similar crappy experience trying to get connected. I don't think it's going to be a good idea to wait until the full 18 months are up. If you think that it's a mess now, just wait until every straggler is *forced* to migrate...
I feel for the guy, and as documented here, I had a similar crappy experience trying to get connected.
so do I, but in this case he is a business and had no fall back plan in place.
If I was running a business or providing a service that could be life critical I would certainly have more than one connection means available. Whilst a Doctor may be able to get by as a SOHO operating on a home based service, they are also a life critical service and thus should have standby arrangements in place
If he was running on business plan then the provider should have at least provided a mobile dongle so that the business could use the "internet" and provided a mobile phone for the business line and been able to divert calls to from teh "non-operational" number to the "loaner" phone
Heck my domestic router lets me put a usb mobile dongle into it and I can set up dual WAN with fall over to the dongle i the event of no connection via the main hardwired connection
If he was running on business plan then the provider should have at least provided a mobile dongle so that the business could use the "internet" and provided a mobile phone for the business line and been able to divert calls to from teh "non-operational" number to the "loaner" phone
All this maybe in place. Having the calls come through on a mobile doesn't provide the same workflow ie secretary answers the phone before passing the call through to the medical staff if required.
Similarly for the internet. A wireless dongle doesn't just provide full internet for your network without reconfiguring. This isn't a task a small medical service would be able to do without calling in their IT support.
None of this disruption to service is something NBN or an ISP would disclose in the same way a doctor is expected to disclose complications to his patients.
A wireless dongle doesn't just provide full internet for your network without reconfiguring.
If I plug a wireless dongle into my router it does, the router selects the connection to the internet, everything on the internal side stays the same.
It may only be services connecting back into the network that may be affected, and even that can be overcome with services like DDNS
I am just saying that there appears to have been no proper business comms plan in place with proper fall over.
Hope the Doc has learnt a lesson and all the other local businesses as well
even that can be overcome with services like DDNS
Nope. Most GSM internet services have private non-routable addresses so DDNS doesn't fix this. The Doc was with Telstra and has a $600 bill, this would be a bit more than domestic and he wouldn't have experienced outages like this before or expect them.
Doctors aren't generally computer enthusiasts, I'd expect them to be medically specialized.
Nope. Most GSM internet services have private non-routable addresses so DDNS doesn't fix this.Doctors aren't generally computer enthusiasts, I'd expect them to be medically specialized.
which is why they should employ professionals for their IT and they would have had business grade routeable cell service.
do they service there own car?
do they do their own plumbing, electrical or building work?
There are plenty of managed solutions for IT in even a single Doctors surgery, heck, even my GP, who up until 4 years ago was in his own solo practice, had a fully managed IT solution for the previous 15 to 20 years, he is in now inhis late 50s early 60s
and no, I do not work, sell or consult on any IT systems or programs
, but in this case he is a business and had no fall back plan in place
Lets be clear on this. I see nothing in the report that suggests he was running a medical practice from his house.
IMO he is just a professional that has carer obligations at home plus who is not averse to managing his patients health when not at his place of work.
Like many he should not have to go to business grade connections just to get a generally available internet service!
As far as I am aware it was his home service that was affected. The cost was excess data charges.
If it was that important though backup plans should always be ready. High profile person makes good headlines.
There is a simple solution to the above issue of having no internet and we are deploying it with all our clients. Provision a new service and leave the adsl in place for a month. Sure it costs more, but what's the cost of having no internet. I bet it's more then 1 month adsl bill.
Fttn is brand new, we know here are plenty of issues yet everyone jumps on the blame game when a change over goes pear shaped. Then again if I had no internet I would also try to stop everyone else from signing up in the hope a tech appointment would open up. It's also a great big free advertisement in the paper as well for a poor (extremely rich) business.
Fttn is brand new, we know here are plenty of issues yet everyone jumps on the blame game when a change over goes pear shaped
Given they have been deploying FTTN networks for the last 25 years!
You'd think that someone would have learnt something by now with respect to not making the same mistakes time and time and time and time and time and time again!
Then again the actual rollout here was delayed for neigh on 2 years whilst they got their act together sorting things out but then again the fact is the architecture is plagued by a plethora of problems, which 25 years later, there are many problems to which there is simply is no answer too.
AXT for one
Then of course the engineering design in which Bundaberg's copper has been deployed across several different generations using different standards and equipment designs some of which may apply specifically to Bundaberg! eg
SPGS" � Small Pair Gain Systems � which were originally designed to"Economically" overcome copper shortfalls" by combining several telephone services over a single pair!
and
Telstra's "ISS" "incompatible" services" that actually "block" VDSL signals and have to be removed from the network!
etc and so forth and so on...
There's still the issue of all the conduit. Most local authorities refuse to allow more overhead cables.
In Australia the laws have a hierarchy Federal laws override State laws with State laws overriding Local laws.
As the NBN is a Federal government entity they can roll out overhead cables with out Local consent, the only proviso is that the poles are able to carry the cables safely.
Mr.Wizzard
Drool!
I am on iinet Cable in Geelong
$80 per month 1Tb data free VOIP with free calls to any landline in Australia 1300 numbers costs 30 cents
My Speed Test it will drop a bit later in the day
http://www.speedtest.net/my-result/5114532709
P.S. If the NBN rolls out FTTN in Geelong they wont get too many customers
Mr.Wizzaard
Fttn is brand new, we know here are plenty of issues yet everyone jumps on the blame game when a change over goes pear shaped.
They were told back in 2012 when they were talking about changing from the Labour Gov FTTH to FTTN by former UK chief technology officer of British telco BT that the FTTN will not work properly..
http://delimiter.c
They were told back in 2012
They knew better � and now we can do the told you so dance!
Is anybody on fttn got a plan including a phone plan or even have just changed the phone over without the internet side of things? I am just trying to find out if the same home phone works or does a new phone need to be bought.
I was going to buy the mother in law a cordless phone instead of the old wall phone. I don't want to buy one that isn't suitable when she has to change over. She doesn't want internet, so she just needs to change the phone side over.
Has anybody done his yet? It would be nice to know what kind of phone needs to be bought. Thanks.
Is anybody on fttn got a plan including a phone plan or even have just changed the phone over without the internet side of things? I am just trying to find out if the same home phone works or does a new phone need to be bought.
I was going to buy the mother in law a cordless phone instead of the old wall phone. I don't want to buy one that isn't suitable when she has to change over. She doesn't want internet, so she just needs to change the phone side over.
Has anybody done his yet? It would be nice to know what kind of phone needs to be bought. Thanks.
Telstra do offer a "phone only" service on FTTN and FTTB
click on this link, https://www.telstra.com.au/home-phone
scroll down to "how to connect" and click on that.
DO NOT click on Explore Plans as this will get you back into phone and internet bundles
You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.
Telstra do offer a "phone only" service on FTTN and FTTB
Thanks for the link Dazed and Confused. I will explore the options. Thank you.
Thanks for the link Dazed and Confused. I will explore the options. Thank you.
I was pointed to the link by canon1d he deserves the credit :)
Hi Shokk,
Any phone cordless or otherwise will work with the NBN modems.
The service is Voice over IP and there is two sockets on the back of most modems supplied by ISPs to run a phone and answering machine or two phones, one corded and one cordless.
I pointed to the link by canon1d he deserves the credit :)
Ok. Thanks to canon1 when they see this. Thanks for the info.
The service is Voice over IP and there is two sockets on the back of most modems supplied by ISPs to run a phone and answering machine or two phones, one corded and one cordless.
Hi Ack Attack. Do you have any idea if that is still the case if my mother in law does not get the internet side of the NBN? She will only be swapping the phone service over.
either way, they will provide a modem for FTTN or you can get ipots turned on in FTTH. Both services will use a modem as the default in the service.
either way, they will provide a modem for FTTN or you can get ipots turned o
Ok. Thanks.
So what ISPs are people in Bundy using for FTTN? I'm about to move up there, have just been approved for a property, so will be ordering my connection soon.
I'm considering going with Telstra due to a perception that they might have less CVC/contention issues than others. I've been with iiNet for years on ADSL � they've had their share of contention issues of late and frankly I'm a bit nervous about what's going to happen there with the recent TPG buyout. I'm an IT engineer and will be working from home primarily (travelling to the office every couple of weeks) so am looking for a connection that's not going to slow down when I'm trying to work...
Keen to hear others' opinions. We'll be in Kepnock.
Telstra is a safe bet here. Since my previous speed test post a couple weeks ago I have not had speed issues once. In saying that though, I have a colleague living in Kepnock on an iiNet plan and he says his connection has also been solid but I am not sure how often he does speed tests. I do them every couple of days and always during peak. Still a solid 80mbps *touch wood*
Good to hear. Any idea on your cable length from the node?
So what ISPs are people in Bundy using for FTTN?
SkyMesh will be offering fttn here in Bundy very shortly, if you don't want to use Telstra.
Edit: Have a look around the SkyMesh threads and see what you think.
Good to hear. Any idea on your cable length from the node?
I am ~300m from the node
well so much for me hanging out till the DEATH before swapping over to FTTN in Bundy East,
I had a copper line fault, between my house and the pillar, approx 300mtrs,
Telstra passed the buck to NBN techs, that then proceeded to STUFF my 11mb connection down to 3mb, my only option to circumvent the copper issue, well, with some VERY STRANGE thinking here, ( VDLS2 will handle band line better)
so friday the 4th @ 9am they pulled the copper pairs from the Pillar, and connected to the node, + 30mtrs away,
I had opted fro the 25/5 for a test period, my ASUS DSL AC68U modem lost sync, I changed settings, and all worked perfectly for 3 �hrs, MAX DWN 73MB, MAX UP 31MB,
25/5 plan, 29mb/7mb
all looked sweet, at 11.45am there was a BURP on the connection, at 12.25pm it died, and it is still dead leaving me with no home phone, no net, no nothing, I am receiving GREEN LEAF , ORANGE & LEMON LEAF Smoke signals, while the wind stays low, after that, I will revert to Gidgee Talking Sticks, as long as they are over 100yrs old, and have that distinct CLICK, as my hearing is going, the Younger Gidgee doesn't have that Audio quality,
to post this, I have tethered my S2 to the AIO pc,
when Jumbo the Elephant rolled on his back, we all thought that was the biggest BALLS UP,
well after 4 days, re connected to Bundaberg East FTTN VDSL2, everything under NBN is 2 DAYS, so if you have a failure friday arvo, it is TUESDAY, NBN do NOT work Weekends, 8-5 bank hours, (well so i was informed, maybe just one dpt ???)
little to NO info is shared with the RSP/ISP, The customers carrier pass's the Deli ticket style UP the LINE, and then WAITS,
no updated info is forth coming, until your modem RESYNC'S
no info on issue is forwarded to the customer, you are just BACK ON LINE,
you ask a question, no body knows nuthin,
I certainly hope this degree of secret squirrel changes at a later date,
some trivia, on Internode Customer help&settings, the ANNEX B, is for FRITZ BOX modems only, if you use an ASUS DSL AC68U it is ANNEX A,
this is NOT stated to be different on Internode, as they only KNOW FRITZBOX,
also keep an eye on the SNR, excellent is 26db, (DS ATT= 12.5db) If it slowly drops, your connection will suffer,
max line rate 350mtrs COPPER approx to node, is 74Mb DS/ 32MB US.
anyone using ASUS DSL AC68U and having issues, drop me a PM,
some trivia, on Internode Customer help&settings, the ANNEX B, is for FRITZ BOX modems only, if you use an ASUS DSL AC68U it is ANNEX A,
this is NOT stated to be different on Internode, as they only KNOW FRITZBOX,
That doesn't make sense.
That doesn't make sense
well yesterday when speaking to Internode CS, the info on their page for NBN customer settings is ANNEX B for the Fritx box,
my ASUS connects at ANNEX A,
DSL Firmware Version 1.0.3.2
DSL Driver Version FwVer:5.5.1.135_A_A60901 HwVer:T14.F7_0.2
DSL Link Status
up
DSL Uptime 0 days 18 hours 1 minute(s) 57 seconds
DSL modulation
ITU G.993.5(G.Vectoring),G.998.4(G.INP)
ANNEX Mode
ANNEX A
Current Profile
17a
TCM(Trellis Coded M
so when I asked the CS agent, the Customer NBN Settings listed are for FRITZBOX ANNEX B
plus the CS mentioned, their Settings/help point to FB alone,
Im in another (WA) area about to get FTTN and was wondering what the general timeframe is between your RFS date and folks actually getting hooked up. My RFS is April 1st <cringe> and Im leaning towards going with Helstra (long story) but I will sign with the devil himself if it meant quick connection and consistent and reliable speeds.
I have read that you can't pre-book until your area has been "enabled". Would be interested to hear the other FTTN folks and how many days it took
LOL noone knows. Bundaberg has been a horrible experience.You might get lucky or you might wait 4-6 weeks for an appointment that may or may not be kept with a tech that may or may not have a clue what they are doing.
I would say the majority of the connections we have ordered were at least 4 weeks with at least 75% requiring a secondary visit which is another 4-6 weeks.
About � of our clients were stupid things like telstra system generating a completely random address for the install.
I would say the majority of the connections we have ordered were at least 4 weeks with at least 75% requiring a secondary visit which is another 4-6 weeks.
About � of our clients were stupid things like telstra system generating a completely random address for the install.
Really great back end systems (sarcasm) AND hopelessly inadequate data bases and records they must have to revisit OVER and OVER this sort of jumbled operation!
No wonder the smaller ISPs are winning new connections hand over fist ...
ClaudeKrowe
While I'm not defending anyone (my experience was fortunately very smooth, which I wasn't expecting) keep in mind that Bundaberg was a trial.
While everyone will say it wasn't, we were one of the first to be switched on and there were bound to be problems. New areas should be much smoother. If they aren't then there is definitely a serious problem.
There are going to be more issues in just over 12 months as ADSL and POTS are switched off.
Smaller RSPs will be experiencing some of the same problems, they are just likely more proactive in helping the customer
While I'm not defending anyone (my experience was fortunately very smooth,
Yep.there will be good case outcomes and some not good at all. With the MTM as others have put it � it will be a lottery for all concerned (including NBNco).
So I signed up with Telstra for installation on the date we start a lease on a house in Bundy (just before Easter). Sales person said 'nope nobody has to be home because it's FTTN'. Terrific, signed up and connection will be up before I have to start working from home a few days after moving in (says she).
Got a confirmation email from my 'NBN installation case manager' saying someone needs to be home. Hmm. So I got onto him on the phone and yep, someone needs to be home (according to NBN because they don't know if it's an active copper pair or not). Asked him if he could find out if there's an active service so I don't have delay but nope, can't do that (wasn't even interested in trying). Had to move the installation date back, and the next one was nearly a fortnight later. Having someone at the property is a no-go, I live 300km until Easter and my wife won't get the keys till late afternoon on the day of installation :(
After much badgering I was told I would be able to be refunded the cost of a dongle and data allowance in order to be able to work, but couldn't get it in writing so I'm a bit hesitant about that!
So � long story short � seems that there actually *is* a requirement for someone to be home
So � long story short � seems that there actually *is* a requirement for someone to be home
The problem with that is that most of the time they (Telstra)don't bother to show up.
Don't bother to show up because they don't need to, but they still do the connection just at the node? Or they don't even show up at all?
Generally nobody needs to be home for an FTTN connection to be established but I guess it's a case-by-case basis. Some examples:
- Everything goes smoothly and your FTTN connection is established after the technician does the work at the pillar. No home visit required. I would say that this is how it goes for the majority of people.
- The technician makes a mistake at the pillar and may need to come to your home, or may not. This is what happened for me (home visit required) and a friend's aunt (home visit *not* required). In my case, the technician who did the rework did not do the initial jumper attempt.
- A premises where they're not sure if there's an active copper pair. I'm just guessing here but I would say this might be going from the records that NBN inherited from Telstra. I suppose it makes sense for them to go to your house first so they can attach the line testing equipment and then head out to the nearest pillar.
Generally nobody needs to be home for an FTTN connection to be established but I guess it's a case-by-case basis.
Thanks for your response. I got the impression that it wasn't a case-by-case scenario and that it was the same deal for everyone. Guess I'll find out... Little frustrating though, wish I'd been told earlier this was the case so I could have booked it a few days later when we're actually living in the house and not 300km away. Now I gotta wait another week and a half :/
That sucks :(
Hopefully it goes smoothly for you from that point.
The TPG board you mean ;)
No there are separate threads for that.
/forum-replies.cfm?t=24
and
/forum-replies.cfm?t=2510083
almost 11 years with Internode and have no idea how many others I've signed up (that should read "referred") since but the events of the last 6-7 weeks mean everything's up for review. Maybe I should move back to Bundy . . . .
Back OT though, can those on Optus FTTN in Bundy share their experiences?
FTTN in Bundy share their experiences?
Hi from what I can gather over the last 4-6 weeks, the separate RSP have little to nil control over the NBN procedure, it appears the NBN is the be all to end all, and dictate procedure to Resellers,
individual Resellers appear to all be on a level field as far connection procedure etc,
unsure if we can, as end user's actually pin point an issue as far as say, Back haul etc, and actually point the finger to a particular division and issue,
maybe this will all change when it is up and running 100%,
at this stage, from association, everything is Passed Up the Chain from the End user's actual RSP/RESELLER,
This may never change?
FTTN Bundaberg East, approx 350mtrs from Node, very old and unreliable copper to local area from node,
25/5 plan, seeing a constant acceptable display of the base plan,
a few random disconnects in the first 2 weeks, but appears stable now,
it also appears I can move to the 50/20 Plan, which I had doubts given the quality of the copper in between the node and I,
FTTN means the NBN guy is a Ghost, as you will never see him unless there is a major issue at your madison box,
you will never speak to him either, your RSP CS agent is the go between,
quite a lot of repeating yourself & frustration which is shared with your RSP CS guy, as he knows as much as you do in a lot of the cases.
I feel this alone causes some uncertainty between you and the NBN, because of NIL contact with the Ghosts,
which quite a lot of us will find a new experience,
all I can say, is Good Luck, there will be instances which will need all the luck you can muster,
everything is Passed Up the Chain from the End user's actual RSP/RESELLER,
This may never change?
Hi Tusky1,
this is tops, an update to the community straight from in field experiences RE plans and speed tier advices etc for To Node
As for the warping Customer Service methods, it sadly looks to have been modelled off the Telstra so called customer "Service" for Chapter & Verse!
Those ex-Telstra plants in charge at key roles inside nbn have their handiwork weaved in the mix, hence the convoluted track to Help
The on boarding (for RSP's) is really a critical phase and can not be meddled with ... if it ever is going to have a hope in hell of being on Time that is!
ClaudeKrowe
We are in the predicament right now that Telstra and NBN can't find our address even tho our building certainly does exist and we have an active adsl connection.
We can't even change the adsl line over to fttn let alone get a new connection.
3 weeks now and still no one at NBN or Telstra can get it worked out. The addresses simply go 1,2,3,5,6,7. Oops no number 4
1,2,3,5,6,7. Oops no number 4
Hi are you in Bundy? it is frustrating, ok well Telstra is governed by locations, using, WHEREIS , their own mapping company,
had similar issue with my Mum before she passed,
I was told 19 times that no telephones connected to an address in Bundaberg, there were actually 258 LIVE connections, (Gated Community) finally spoke to a guy called Jim in the Gold Coast, BY PASSED, WHERE IS & BACK HOUSE,( backhouse was a company contracted to telstra for internal address's, owned by Rudds missu's)
Where IS, is the company supplying street address's you may be able to prompt the CS guy to refresh the mapping program,
NBN are instructed by the numphies in the RSP offices,
wouldn't be the first time, old maps & address's were being used,
just an idea,
in my case after speaking to 19 so called SPURTS, from Hobart, Melbourne, Sydney, Perth, Adelaide, & Brisbane,
Jim ( telstra guy in AU,)
Actually rang me on the NON EXISTENT phone, In the NON Existent Village, in the non existent suburb of Bundaberg East,
and after 30 secs all was fixed,
so after such a balls up, I was determined to followed it up with Telstra, explaining how an 85yr old lady Moving to a new address, relies on a landline phone,
3 days later they contacted me to say a Main frame PC had been rebooted, and OLD DATED, Where Is files were loaded and selected,
True or False? DON'T KNOW,
but worth asking the question.
what i do know, is they are NOT allowed to think for them selves, they MUST follow Internal protocol, even if it is WRONG,
so then it just keeps compounding,
Plenty of stories like your own, and it is only going to get more so,
Good luck
CS guy to refresh the mapping program
Tusky1 & also context news for Aender, agree with this
http://www.itnews.com.au/new
The news just keeps getting worse out of nbn co � wow where have we heard this discussed before hey folks?, had anyone in the upper crust of nbn asked most well informed Whirlpoolers, they would have educated them about the diabolical state of the street address data AND mis mash of cabling records all around Australia! Oh YEP, that's it, they took it all on face value from their Big Wig mates in Telstra, that "heck guys ITS ALL GOOD � NOTHING TO SEE HERE" ain't this been one big PORKY PIE ...
IT Just is all coming home to roost for them. Why did they not listen to jxeeno of myNBN site fame who actually made submissions about this exact issue to parliament not long after LNP took over, he would have told them a home truth or 3, truths the cross bench senators have been drawing their attention to in estimates hearings
They (nbn) only have themselves to blame as they really have TOTALLY BAD "Ivory Tower" syndrome and they will not LISTEN to advice
Get your collective heads out of the sand buckets nbn execs and administer some serious doses of humble pie, admit this wreckless path to copper congested hell is a FRAUD and just FIX IT (ramp up to MORE FIBRE)
ClaudeKrowe
Sister & Brother-in-law in Kepnock migrated from Optus ADSL to TPG FTTN Bundle on Wednesday (only 12Mbps plan that includes free phone calls to USA)
Tech took around an hour to install & to check that everything internet & wlan still worked. Then an hour later the home phone came online.
They're extremely happy.
They're extremely happy.
Early days ... let's hope it continues for them at least.
Hi 002,
could you help me out please, my daughter at Avenell Heights is looking at different Telstra Bundles, your had a good experience so far with Telstra (excluding connection) so what plan are you on, does it have a name ? is it a bundle ? and what does it cost ? if you don't mind me asking. I looked up the Telstra bundles they have $89.00, 400Gb plus the rest and $99.00 1000Gb plus the rest but it doesn't say what speed they are.
Telstra plans are all 25/5. You need to pay extra to get speedboost � $30 for up to 100/40 and I think it's $20 for up to 50/20.
Just got my Telstra link connected � tech turned up, plugged in his copper loop tracer, went to the node. Back 5mins later, line tested ok. Modem plugged in, line up, synced at 25/5 (max capable 101/49).
I'm about a 250m walk from the node. Happy with that performance potential and will apply the speed boost :)
Thanks diesel power, that's a quick connection: my daughter is about the same length to the node as you.
your 25/5 plan does that include, line rental + local and national calls
and
how long from ordering to connection ?
how much down load do they give you ?
how much do they charge you for the whole plan ?
your 25/5 plan does that include, line rental + local and national calls
and
how long from ordering to connection ?
how much down load do they give you ?
how much do they charge you for the whole plan ?
Large plan, $99/month on a 24-month contract, includes local, national and mobile calls via a VoIP line.
IF I want speed boosted to 50 or 100Mbps then that's an additional charge.
I had no installation fee, free modem, free telstra tv.
I ordered this connection over a month ago and was offered an install date of a few days after my order. I couldn't do that install due to not being the tenant yet so requested an alternate date (last Thursday). It turned out someone had to be home so I couldn't do that date either. By the time I found that out the next available install date was today. Long story, and probably longer than it could have been from ordering to connection!
These could make for some interesting reading for some for people on or getting FTTN . I don't think they have been posted yet .
Hi,
I'm getting nowhere fast but my parents live in the on station house at the DPI/DAFF at Ashfield Rd Kalkie/Rubyanna whichever way places describe it. Originally that street was in the deployment but when it was done, for some reason they ran it down that road and across the road to the new estates but didn't go to their house. I'm going to assume it was because they figured being a DAFF site that it already had another connection. Which it doesn't as the house has normal phone lines etc to it that run conveniently all the way back to Rubyanna exchange, about 0.5Mbit is the average speed they get down, too slow for anything to connect back to their distant families including us. My Dad is actually the station manager but is very IT illiterate, my guess is that he was probably asked about it, or someone high up was, and they slipped through the cracks because noone obviously realised there is a private residence on the DPI/DAFF station itself. Is there anyone I can contact, if I contact NBN Co I get a canned response.
It doesn't look like anywhere along Ashfield Rd (including the school) can get NBN. This is a bit of a stuff up.
There is a fixed wireless tower on the Hummock so maybe call Telstra and see how you go. They will probably give you the run around because your address is not on NBN's system but it is worth a shot.
There is a fixed wireless tower on the Hummock so maybe call Telstra
Why Telstra? Any RSP should be able to provide info but SkyMesh would be the first on my list
Sorry, you're right, if it is NBN any RSP should be able to provide. I suggested Telstra because on the map it is listed as a Telstra site (but still NBN fixed wireless). Given the dramas some others have had and the fact that the address is listed as not having NBN available yet, unfortunately Telstra may be the best bet.
I am going to hazard a guess and say that there is no NBN available but it is worth a shot.
Bundaberg needs a status update
Has anybody got any more recent speed tests for Bundaberg FTTB than the last one I have seen, which was in February?? I would like to be able to do some comparisons between RSPs. I would like to know if some (such as Telstra) are able to offer higher speeds than the competitors. Thanks.
Telstra fixed their CVC problem earlier in the year and I am now getting what I pay for (25/5 consistently). The biggest problem with them now is their DNS which is next to useless in getting the faster speeds (particularly anything Apple).
Skymesh will be here soon if you are looking. They seem to be on the ball with their customer service and fixing any issues.
Has anybody got any more recent speed tests for Bundaberg FTTB than the last one I have seen, which was in February??
Here's one I have just done.
Optus 50 / 20 plan, and I am just under 400 metres to the node / cabinet in Mulgrave Street outside the Mobility shop.
Has anybody got any more recent speed tests for Bundaberg FTTB
Sure.
Telstra, 100/40, sync rate is 109/40. This was from a few days ago but I'm yet to see anything below 90Mbps that wasn't caused by use on my end. I usually test a few times a day from a number of devices.
Plan 25/5
Max sync 70/30
current sync 28/6.4
speedtest.net 23.92 / 4.82
qld.speedtest.bigpond.net 23.9 / 4.77
I am on a 50/20 plan with SkyMesh FTTN.
Ookla NetGauge Result
http://speedtest.skymesh.com.au/
Tuesday, 31 May 2016 12:34+10
Server: Brisbane
Down: 49.4 Mbps
Up: 19.6 Mbps
Latency: 18 ms
Details:
- SkyMesh nbn FTTN (50/20 Mbps)
- Bundaberg CSA
- Bundaberg POI
- Flash 21.0.0
- Edge 13.10586
- Windows 10
I am on a 50/20 plan with SkyMesh FTTN.
How did u get that? I emailed them almost 2 weeks ago and they said they dont do fttn here yet..
How did u get that? I
I had a test FTTN service with SkyMesh for a month and then stayed on it after that. They must be just about due to go live with the FTTN service here very shortly . I did hear thay they may be going live with some services on the 1st of August.
I don't know if that includes Bundaberg or not though and not sure if that includes FTTN. You could try asking Paul Rees through WP if he knows when that might be. It surely shouldn'tbe too long. Tey must be ready soon, otherwise they will be missing out quite a few customers one would think.Good luck with it.
Go to the SkyMesh customer discussion thread which is found under SkyMesh in other broadband.
Edit:
hope its soon, sick of diinet
Connected with Telstra NBN since January, been working faultlessely except for slower than expected speeds.
Two weeks ago the service stopped working. After trying 3 modems and waiting for telstra to post me a new modem, it still dont work.
NBN contractor booked in today, he arrived and worked on my service for some time and could not get it to work. He also found out why my speed was slower than expected.
The phone lines are a mess in my home, there are lines everywhere in my ceiling. Apparently this was how things was done 30 years ago. The line from the pit goes up into the wall through the brick and there was no way the tech was able to access this line, as a rat chewed through the line somewhere in the wall cavity and chwews it in half.
A different NBN department i was informed needs to rectify this and most likely will need to install a new line from the pit to my home and insert a junction box to the outside of my home.
Eta for repairs is upto 2 months.
Eta for repairs is upto 2 months.
better dust off your heli's Phillip and do some flying, plenty of time. If you're still flying that is ;)
Still waiting for NBN to repair my line. Telstra keep sending me a bill after telling me on numerous occasions they will not charge me while my service is not active.
It's now over 4 weeks with no internet or home phone. I have no idea when or if this will ever be repaired.
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