Definitely something happening over the past few days.
For the first time since October last year, iiNet say I've had a continuous connection for the past three days or so. However I'm now experiencing a very erratic connection. Last night and this morning we've been having long periods where it takes a long time to load a page, or the page times out, appearing similar to a dropout, but when I've looked at the modem it's not trying to reconnect like before, so still technically synced. My speed tests today are also significantly down on the 90+ Mb/s speeds I was getting before, and the ping times higher than the usual 11ms:
http://speedtest.net/result/
http://spee
http://speedtest.net/result/2469693024.png
Several of the speed tests today and yesterday dropped out with an error during the request, before they could complete.
It seems to me that some tweaks are being made, resulting in fewer physical dropouts, at the expense of a much less stable connection, much slower download speeds, and a higher ping time.
It seems to me that some tweaks are being made, resulting in fewer physical dropouts, at the expense of a much less stable connection, much slower download speeds, and a higher ping time.
I've especially noticed that streaming video or radio is now very problematic. Youtube videos don't start properly, or have to be "jiggled" to get them working, same with radio streams, until they've buffered enough to maintain the stream.
Gotta agree with you mate, seems streaming and page loading are a problem the last week or so. Almost like a dropped connection that fixes itself.
Wonder who will own up to the problem? Iinet or Opticomm?
Anyone have an update on this?
Nothing has changed on my end. Still getting heaps of annoying dropouts.
I am extremely frustrated with all this.
WTF is going on?!?!?!
Nothing has changed on my end. Still getting heaps of annoying dropouts.
Yes, still having the dropouts here. Better than the awful couple of days earlier in the week, but still happening as much as previously. The speeds have also once again dropped well below the advertised 100Mb/s:
http://speedtest.net/result/2478612199.png (62Mb/s)
http://speedtest.net/result/2478610944.png (62Mb/s)
http://speedtest.net/result/2478613320.png (67Mb/s)
I am extremely frustrated with all this.
WTF is going on?!?!?!
With you there buddy. Seeing as this has been going on for at least 4 months with no resolution, maybe it's time to start writing some letters to iiNet / Internode / Opticomm managing directors? And / or the media? The last time I did that someone lost their job, so I feel bad doing it, but really, it gets results, and this is ridiculous. We haven't heard anything from Opticomm in a long time, which makes it seem as though they don't care / aren't doing anything about the problem. I keep being told that the tickets are being closed by Opticomm after a few days because they don't get any updates, but WE are waiting for THEM. Very frustrating.
Yip.. dropouts are back here as well.. and speeds yesterday were atrocious.. was lucky to see it going above 40Mb/s
Would help if you get the same IP back when you reconnect..
The last couple of weeks I've found I've had more time to play some decent online gaming sessions than usual, but it seems iget disconnected from the servers quite a lot, which I have to put down to the service from the ISP/wholesaler, as nobody else online seems to be suffering like I am!
Very frustrating playing a 30 minute session only to be disconnected after 20-25!
Definitely issues this morning. Seems one page works fine, click a link, web hangs. Irrespective of what Im looking at. Same for online gaming.
Definitely issues this morning. Seems one page works fine, click a link, web hangs. Irrespective of what Im looking at. Same for online gaming.
Exactly the same here. Lots of intermittent lag, videos struggle to load completely without an error. Online gaming's been virtually impossible because of all the dropouts, and download speeds are very erratic (mostly between 50-75Mb/s). I'll be Skyping this evening, not expecting a seamless experience.
I would have to assume to that if both iinet and Internode customers are having these issues, then the culprit must be at Opticomm's end? Otherwise how do we explain different vendors having the same problems at the same time on somebody's else infrastructure?
I would have to assume to that if both iinet and Internode customers are having these issues, then the culprit must be at Opticomm's end? Otherwise how do we explain different vendors having the same problems at the same time on somebody's else infrastructure?
That makes sense.
As expected, I had about a 5 minute dropout last night during Skyping, and quite a few before and after throughout the day. Speeds today are still only mid 70's too.
maybe it's time to start writing some letters to iiNet / Internode / Opticomm managing directors? And / or the media?
Its been a ridiculous morning/afternoon for dropouts on my end. Its making working from home today virtually impossible.
Totally sick of all this. And iiNet want to keep charging us as per normal. Lost all patience now. Absolute joke.
Its been a ridiculous morning/afternoon for dropouts on my end. Its making working from home today virtually impossible.
Same for me this morning working from home.
I assume everyone having these issues has an ongoing open ticket with their respective ISPs? I've called iiNet and asked them to escalate this to their management structures to take up with Opticomm management, and to give me some daily feedback on the progress. I'd advise everyone else having these issues to do the the same, I think it's time to start making some noise about this.
It's not acceptable that we're going months without the problem being resolved, and with no real feedback relating to what is causing the problem, what is being done to fix it, or even that something is being done, other than that it's been passed on to Opticomm.
as an outside observer, this is absurd.
i can't remember exactly when you all started reporting problems, but I'm pretty sure I remember reading this thread once or twice a week pretty much for all of 2012.
I assume everyone having these issues has an ongoing open ticket with their respective ISPs? I've called iiNet and asked them to escalate this to their management structures to take up with Opticomm management, and to give me some daily feedback on the progress.
Ive spoken to iiNet twice in the last 2 days, and certainly made clear how unacceptable this all is. The RSP I spoke to yesterday made good to follow up this morning and report back. He said he escalated the matter to iiNet management, who in turn, have escalated it to Opticomm operations management...Im guessing Stephen D. must be on that list somewhere.
as an outside observer, this is absurd.
Agreed!
I have been struggling to get speeds above 30 at the moment � this has been for the last 2 weeks.
Just curious if anyone has sent our favourite Opticomm man, Stephen, a message? I see he hasnt been on here for a while...
I have been struggling to get speeds above 30 at the moment � this has been for the last 2 weeks.
I've also had very bad speeds some of the time over the past two weeks, as low as 5Mb/s, some 30-40s, but mostly in the 60s to 80s ranges. So far today it seems okay (in the 90s), but I was getting 50s for a while yesterday morning.
Just curious if anyone has sent our favourite Opticomm man, Stephen, a message? I see he hasn't been on here for a while...
I asked iiNet to escalate things to iiNet/ Opticomm management, which I imagine includes Stephen somewhere in that line of communication. That resulted in the Opticomm tech at my place again yesterday, this time to replace the Opticomm modem, in case that's part of the problem. I'm waiting to see if that makes any difference over the next few days before doing anything else.
That resulted in the Opticomm tech at my place again yesterday, this time to replace the Opticomm modem, in case that's part of the problem. I'm waiting to see if that makes any difference over the next few days before doing anything else.
The feedback on this is that iiNet recorded 19 dropouts in the 24 hours since the modem replacement. Literally everything that can be replaced at my house has now been done � all points in the box in the street, outside the house, inside the house, and the modem have all been tested, found to be okay, and re-terminated and / or replaced anyway.
We all knew it already given the geographic proximity of at least 6 of us experiencing this problem within about a 4-block radius of East Butler Primary school, but I would say that it has now been conclusively proven that the problem lies somewhere on the Opticomm / iiNet / Internode network.
I'm back to more than 10 drop-outs per day as well.. added my voice to the list at iiNet.. according to the guy on the phone Opticomm still insists that it is client equipment causing the issues...
This is the fastest Ive gotten this year:-
http://www.speedtest.net/result/2514276049.png
I have a new BoB2 to try this week to see if that will improve things...
That dosen't sound right. I am happy to loan you a server to test that easily can do 100/40. I used it for my testing and it is idle at the moment...
I think what pluff and a good many other in the HFC area are referring to are the extremely frustrating dropouts that a reasonable of us have been enduring, in some cases so frequently as to make the service unusable. iiNet have admitted they've had over 100 tickets opened in recent times about the extremely poor network quality in the HFC area.
Ok understood � ill do a little more background reading. Wasn't aware this was HFC � basically thought you were referring to the same connection as I have as "not business grade"
apap what router do you have ? I shall get one
Cheers
benkapel, iinet business is the same product on HFC but I have to have it for static IPs. Service level would be better if I was on an ADSL home plan. Regarding your router have a look at pfSense. It is free software and if you have an old PC with a couple of NICs it will perform better than any home routers IMHO....
benkapel, iinet business is the same product on HFC but I have to have it for static IPs. Service level would be better if I was on an ADSL home plan. Regarding your router have a look at pfSense. It is free software and if you have an old PC with a couple of NICs it will perform better than any home routers IMHO....
Ok � so basically... Thanks!
This has been implemented to a raspberry pi so I am wrapped, I'll be building this shortly. Cheers!
Stupid question � why don't you go
ADSL business ? I ask because when I had my e-wire "20/1000" plan I actually concurrently paid $99/month for an ADSL1 plan for a while before the network was sold because it was more reliable than the ewire connection
@ Hydrology
As in computer running router software. Most routers you buy run on low powered hardware in a fancy box with built in adsl modem and wifi. Not many out there are capable of a full 100/40 through put and given your really low speed on the HFC network which I would think is well below what you should get my guess is that your router may be just too slow. My understanding is that you are a couple of streets from me so If you want to grab my server, put your username and password in you will quickly be able to see if there is a problem on your site in addition to the network issues.
@ benkapel
Just because you can dosen't mean you should! The pi has not got the grunt to run pfSense on a 100/40 service so you end up with lousy performance not to mention the NIC on the pi.... Still it would be an interesting project if you have the time.
Yes I was an e-wire customer also and it was okay for my home use but I wouldn't have attempted to run a business on it. I had ADSL2 but needed faster uploads and was looking at a symetrical service for around $350 per month. Then iinet started offering 100/40. ADSL/HFC cable technology is not ideal for what I want but if I consider it as a 40/40 service at a third of the cost then why not. I recon a 20/20 service would be enough but for $10 why not upsize. So that was over six months ago and I still only get a reliable 10 up and even that drops out all the time.
ADSL1 (all that is avaliable here) is not a suitable backup and I use 3G as a backup for outgoing. I moved my mail server to the cloud because iinet is so unreliable. I just want to get what I was promised and i am paying for...
Update 18/02/2013
Yesterday the service was not bad but a bit slow at times, down to 75 for a while.
1230 had a big spike in latency and again at 0350. The WAN was up and down from 1230 till 0450 and has been stable since.
In the period of midnight to 8am I have lost 23.6% of my traffic to timeouts and the longest delayed packet I got back was 781.35ms
This was a pretty obvious outage, anyone else track it??
This was a pretty obvious outage, anyone else track it??
I still have the same IP address as last night, so I was at very least cycle-free.
It may have had something to do with the faulty network component replacement that Opticomm say they will have done by close of business today. I would like to think that they would have been doing that overnight, being an off-peak period, and to minimise disruption during normal daytime hours?
My internet was flaky as hell all weekend..
26 drop outs Sunday, 17 on Saturday, so another weekend that I paid for wasted.. no usable foxtel, netflix or spotify. No online games, no work, no nothing... pi55sed of doesn't properly describe how I feel..
I would like to think that they would have been doing that overnight, being an off-peak period, and to minimise disruption during normal daytime hours?
I would love to be proven wrong.. but I don't see Opticomm as being that considerate, forward thinking..
I would love to be proven wrong.. but I don't see Opticomm as being that considerate, forward thinking..
I like to think positively and constructively, but they certainly haven't instilled much confidence so far amongst us HFC-ers. Every technology-related business I've ever worked in or with has had an off-peak maintenance policy, so it would be really, really shoddy if they didn't. We'll find out soon enough. If we're all down later today, we'll know why.
Can anybody confirm a dropout/error the last few mins? My misses is at home and says there is no internet.
Can anybody confirm a dropout/error the last few mins? My misses is at home and says there is no internet.
No dropout for me so far, still running with the same IP address since this morning at least.
Can anybody confirm a dropout/error the last few mins? My misses is at home and says there is no internet.
Pulling this off a graph but from 14:30 � 15:25 there were numerous lost packets. Not sure how many times I disconnected but my last reconnect was at 15:22. My perception is that the link is going up and down.
Isn't it sad that I think of this as normal???
No dropout for me so far, still running with the same IP address since this morning at least.
Must have been considerable lost packets so as she said the internet icon on the BoBLite was still on for the duration. A reboot did the trick.
19/02/13
Seems overnight things went average again. From about 0125 � 06:30 there was intermittant packet loss with the major event starting at 4am. prior to that all was goood from the event at 1400-1530 yesterday. Given the large up time between these events the average packet loss over 24 hours was only 2.3% but for the hour of 4am to 5am the loss was 19.2%
19/02/13
Same here.. had a reasonable stable period from 14:01 to 20:35, but overall 13 dropouts yesterday, and already 11 this morning.. what's adding to the frustration here is the time it takes to reconnect.. sometimes as long as 35 minutes gone before a connection could be established again.
already 11 this morning.. what's adding to the frustration here is the time it takes to reconnect.. sometimes as long as 35 minutes gone before a connection could be established again.
Sheesh, that's horrendous, I'd be absolutely fuming.
No dropouts for me so far since yesterday late afternoon, holding thumbs.
So it seems that we can narrow the "culprit" down to Opticomm, as users of non-iinet services seem to be having similar issues. Isnt it funny that when the s**t goes down in Brighton, Opticomm seem to disappear off the face of the Earth?
Stephen, perhaps you could calm some of us down with a re-assurance that the issues are being dealt with?
20/02/2013
8hour report shows outages from 01:30 � 02:45 and a big one from just after 04:00 till 06:23. I was up early this morning so looked at what was happening and the with the WAN down and the PPoE requests timing out, my modem (Orient) indicated I was on line and happy. Packet loss over the last 8 hour period is 25.1%
Going back to yesterday, the link was flakey from 12:00 � 15:30
If I run a report over the last two weeks my average packet loss is 13.2% which is massive when you think about it!
20/02/13
'Only' 19 drop outs yesterday.. most significantly, I had a stable connection for 13 hours from 2pm.. so it can be done ! :)
4 drop outs this morning.. all between 4 and 5.. stable since then.. holding thumbs... :)
Hi Scubadude, Do you know your node, I am on 4 I believe. The talk of gear being replaced would have affected only one node and I do not know which one but it was not node 4. How are you monitoring your disconnects, I am looking at packet loss so not all my problems result in a disconnection of the WAN service but my IPsec tunnels drop well in advance of an actual disconnection and that is just as bad for me.
Has anyone noticed an improvement since Monday?
Has anyone noticed an improvement since Monday?
Yes, I haven't had any further dropouts since Monday late afternoon, which is probably the best stable period I've ever had on HFC, so I assume the fix worked for me. Unfortunately I've never been able to get anyone to tell me what node I'm on, so I can't help you guys with whether or not I'm on the same node as you.
iiNet seem to think my problem is fixed, since they've closed my long-running ticket which was opened way back in November. That said, we've agreed to review their logs again on Friday to assess the result over a few days and make sure that the connection continues to remain stable.
I am looking at packet loss so not all my problems result in a disconnection of the WAN service
Hi pluff
The good news for when the fix comes to a node near you is that currently I'm getting 0% packet loss, whereas last week I was getting some packet loss on each test I ran. That said, it's not conclusive given the short test period. I'll keep testing every so often, and let you know if there's a deterioration, but hopefully it's a positive sign of a solution on the horizon for you too.
Do you know your node, I am on 4 I believe.
no idea pluff.. I'm in Kingsbridge Blvd, around the middle.
How are you monitoring your disconnects
I'm just looking at the connection log on the iiNet website.. so each time I got a new IP address basically.. sure there are many more, but I don't have the time or equipment to get more detail.
the title of this thread is very ironic now
Major outage today from about 1400-1730. Can't blame the usual suspects, my router decided my link was stuffed and tried to activate a backup what is not configured. It was not obvious and I only tracked it after loading up a new machine with the same data. Now I have named the interfaces so that I see WAN and not just em1 which really means nothing :)
Moral � Just because you have a problem with your provider It ain't always them...
Big thanks to the fibre team who helped me track this one down.
21/02/2013
Last 8 hours � no events :)
My 1 minute average was a max of 0.9% packet loss and the average over the 8 hours was only 0.1%. Even my average ping delay has reduced from 22ms to 12ms.
Speeds are 85-90 down and 13/14 up
I hope this is not an annomally.........
I haven't had any further dropouts since Monday late afternoon
Well, after a perfect day on Tuesday, with 0 dropouts and 0% packet loss, I had 7 dropouts and 2% packet loss yesterday, and 1 dropout so far this morning with 0% packet loss.
Unfortunately it looks like whatever fix was applied was a partial improvement, but there are still some problems remaining.
21/02/13
Same here.. slightly more stable, last 5 connections have lasted 7hrs, 4hrs, 4hrs, 10mins and 4 hrs.. so they've fixed something..
Just installed the Bob2 (and recent FW) as a replacement for the BoBLite, and lo and behold:-
http://www.speedtest.net/result/2523365797.png
Finally! The speeds Im paying for!
Big thanks to Pete, Matt (and Matt) and Shaun(Shawn) at iinet for persevering with me through this!
Finally! The speeds Im paying for!
Seems you got my speed allocation... I struggled to get to 20Mbs down yesterday.. that is, when the bloody connection actually worked.. 27 drop outs yesterday ( 21st ), and 11 already today...
5 dropouts in total yesterday, and 2 so far since midnight for me. 0% packet loss, and speeds +90Mb/s this morning.
I'm still having dropouts also, although maybe not as frequently.
Speeds aren't too bad when online, hitting mid to high 80's mostly. Curve is still erratic though. Not sure if its due to the new Opticomm modem (MNG 5100), as with the old Orient (ORT 3100 or whatever) I was able to hit mid 90's when online and the curve seemed quite flat.
22/02/2013
After yesterdays saga the link was almost perfect, I was even doubting my previous problems may have had something to do with my config. Then at 0200 this mornig "clunck" down she went...
I found the modem lights cycling at 0600 and the modem red hot so power cycled the modem and up came the service for about 20 minutes and then down again. I gave up as I couldnt loose another days work and went off site. I get home tonight and find that it came up at 0800 and has been spot on ever since except for a bit of latency around 1400.
speeds have been pretty good down, I was pulling regular 97-98 yesterday but back to high 80's now. Uploads not as good, 8 � 14
5 dropouts in the last hour or so. Seems like the issue is far from fixed on my end :/ So tired of this.
Hi Cloudzz,
Been mostly Ok for me but I was down roughly 2130-2145. speeds seem a bit down at the moment as well � mid 70's
23/02/2013
Crappy over night again, 0200 � 0300 and then 0500 � 0800. This seems to be a trend around these times so could it be enviromental (aircon or something?)
Mine also seems to be regressing again. 5 dropouts in total yesterday, but a whopping 28 so far today. My ping is up to 16ms from the usual 11ms, speed down to 56/4 Mb/s, packet loss 1%, round trip average to iiNet server 54ms (vs 13ms normally).
I used to have full 1-2 minute outages, where the modem had to recycle to reconnect. It may just be that I haven't noticed, but these days it seems that the outages are happening without the modem cycling. I actually haven't seen the modem lights go out in weeks.
Okay, I spent a bit more time looking at this, since the dropouts are so prolific this morning. I installed the Netgear Genie software for my router, which displays an on-screen popup when it picks up an internet dropout. With that visual cue, I'm able to look over at the modem as soon as I get a disconnection.
The modem is actually still cycling, but it's a very short cycle. Short enough that I get the popup, look over at the modem, see it cycling, and within another 10 seconds it's already back up again. I would say the whole thing could be taking as little as 20 seconds, which explains why I'm not noticing as much as when they were 2 minute dropouts, even though they're still very frequent.
Well, I can't complete a speed test and Can't get through to iinet. 5 calls all end up on message. Left a message thismorning and call has not been returned.. Service is virtually unusable.
Great Business support iinet..................NOT
ppp: [wan] Bundle: Status update: up 1 link, total bandwidth 64000 bps
Would I be better on dialup?
I also can't get through to the iiNet fibre team today, other than the answering machine.
And as I post this, another dropout, lengthy one this time, requiring a full modem reboot, save and re-post. Sheesh.
26/02/2013
Mostly good over night, jist a couple of outages at 0430 & 0600 but if I discount those I am running 0.1% packet loss and just pulled my fastest speed ever
http://www.speedtest.net/result/2534483396.png
So what has changed since yesterday? If iinet ever return my calls from yesterday I will ask them.
27/02/2013
Yesterday was mostly good except around 1400 and this morning I was mostly down from 0030 � 0500. Since then things have been mostly good. Seems this is a long way from fixed.
Got my call back from iinet and I am sending them logs but there appears to be no indication as to what is causing the instability and no indications as to when this will be resolved.
27/2/2012
On this side I have nothing to report.. unbelievable.. but no drop outs since Saturday morning.. speed is a bit on the slow side still.
Just had a call from iiNet reporting that Opticomm has changed this and that and the next thing.. hopefully this is the last time !
Dropouts so far this week as per iiNet's toolbox:
Monday: 26
Tuesday: 13
This morning: 4
Speed tests all good this morning (90+). Packet loss, ping time, and round trip times all normal.
By the way, has anyone else noticed Firefox producing slow speedtest.net results compared to Chrome? I always test in Chrome because of this, but just wondering if it's a problem with my version of Firefox, or if it's a general Firefox limitation?
just pulled my fastest speed ever
http://speedtest.net/result/2425717859.png (107/16)
Beat that ;-D
Just a one-off freak test that I've never ever come close to again. I seldom ever even reach 95, never mind anything higher, lol.
I'd be so lucky...
http://www.speedtest.net/result/2537482157.png
Starting to look a bit flaky, speed tests are getting eratic � I would expect an outage soon, by 1500 I recon. I have been up since 0550 and I have no packet loss to speak of BUT "I can feel it in my bones"
Should have put money on it :) Outage 1456 � 1506
Very flakey at the moment.
Very flakey at the moment.
I saw your post 28 minutes after you made it and and have meen monitoromg since. Out of 2500 test packets I lost 9 so I would say no problems at my end...
Very flakey at the moment.
Yeah, mine too. Had several major full modem cycle dropouts, and back to half speed (40s to 60s) for the past couple of hours. I'm guessing this is the peak load problem again.
Speeds are down and erattic at the moment (50 � 80 down) so I predict another outage by 2130
Anyone want to put a dollar on it?
Speeds are down and erattic at the moment (50 � 80 down) so I predict another outage by 2130
Anyone want to put a dollar on it?
My modem cycled as I was typing this, so you're right already. I was going to say it's a sucker's bet. Even with 100-1 odds I wouldn't bet on it lasting till then ;-)
Edit: typo
Even with 100-1 odds I wouldn't bet on it lasting till then ;-)
You blew it... I'm still up and running great, hardly any pachet loss
Manually cycled my router last night. .came back with speeds in the mid-80's.. been online for 160 hours without a hitch by then.. dare I begin to think that my problems are solved ?
Had a tech visit unexpectedly yesterday.
I was at work but my wife spoke to him.
He reterminated the cable in the pit and box on side of the wall as he said they were filthy and corroded said the signal strength was lower than he would like and that other work was needed on the network and a tech would attend to that within 48 hours.
Still got relos staying so been using the net less than usual but my IP address has changed between last night and today, so have had at least one disconnection.
Last night was bad from 2300 when I started monitoring. Lots of outages and in the end the modem locked up. This made my router go to sleep so I was completely down from 0300 till 0730 when I reset everything.
iinet indicated that I am on the list for an Opticomm visit too.
On another test I ping the iinet router every 2 seconds and there were no consecutive packet losses so there appeared to be no outages of greater than 2 seconds over the 8 hour period.
Hi pluff
What does iiNet's toolbox (under account tools | manage connections) give you for number and duration of outages over the past few days? I've had 8 dropouts just this morning, and not the short ones that you don't notice either, that includes two that lasted 5 minutes and another two that lasted 2-3 minutes.
My running total of dropouts this week:
Saturday: 1
Sunday: 47 (unusable much of the day)
Monday: 2
Tuesday: 6
Wednesday morning up to 10am: 8
My running total of dropouts this week:
Dropouts have been huge (more than 20 a day) and would have been higher if I could obtain a connection in the first place that could then be dropped and then on Sunday at lunch time everything started working much better....No dropouts at all.
Now I know why...........
Just had a visit from Mr Opticomm. He called past on Sunday and replaced the tap in the pit out front of my house.
*******Start of whinge********
"EVERY" year for the last 8 years since I connected to the HFC I have had problems that get worse with time. Every time a connector replacement fixes the problem. Every time I am told that it is a chargeable job to have a tech attend site if he can't find anything wrong. Well this was No.9 (first repair was 30/03/2005, kind'a anal like that)
*******End of whinge********
So today I have had all my connectors replaced and my splitter as well. That moves me smack bang on 0db which is perfect. Prior to this I was at around -10db, right on the lower margin for operation I believe. Speed tests are as good as I have ever had 97/16 and we have confirmed there is nothing wrong with my network setup. Packet loss is now around half what it was, peaking at 0.4% but I have been up for less than an hour so I will test again tonight.
Just had a visit from Mr Opticomm. He called past on Sunday and replaced the tap in the pit out front of my house.
That's great pluff, glad they were able to sort that out for you eventually.
In my case, my levels to the pit and through the house are both tested and spot on. Best I've ever had is about 36 hours without a dropout, the day after the recent network fix. If you've beaten 36 hours then I'm seriously impressed ;-)
That's great pluff, glad they were able to sort that out for you eventually
Thanks and Thanks for jinxing me.....
Power outage today took out my UPS and main ESXi server. Running on backup systems till Mr IBM comes to fix me so no testing until the main server is repaired or replaced :(
["Thanks and Thanks for jinxing me.....
Power outage today took out my UPS and main ESXi server. Running on backup systems till Mr IBM comes to fix me so no testing until the main server is repaired or replaced :("]
Lol, ouch. I had the hilarity of the garage door not opening because of the power failure, only to find that my car is too high to get out the garage when the door is opened manually (it hangs about 250cm lower than normal when unpowered for some reason). I was busy unscrewing my bee-sting antenna, and trying to figure out how to get the car out without scraping the roof, when fortunately the power came back on just when I needed it to.
I hope the HFC dropout bug isn't catchy, I think the power grid is coming down with the same virus ;-D
08/03/2013
Just a quick update.. line is pretty stable � only had 3 drop outs so far this month... speeds are very variable though.. down to 20Mb/s around 7pm yesterday, back to high 80's this morning. Certainly adds some weight to the contention theories..
Uploads continue to be way slower than advertised though.. can't recall seeing it above 20, where it should be 40 !
08/03/2013
Well my main server is a write off. $7K for a replacement MoBo; Then I found I still have 2 months on my 24/7 IBM warranty. New MoBo was faulty so got another on the way from over East so should be back up for Tuesday. That said I have had no unpland disconnects since Sunday so I would say my main problem is sorted.
Still running an average of 0.2% packet loss but this could be iinet router config causing this and it may not be a real problem but I will look into that later.
Speeds are still very variable. 65-90 down and 5-14 up
Running like a dog right now this net thing....:-(
Well my main server is a write off. $7K for a replacement MoBo; Then I found I still have 2 months on my 24/7 IBM warranty.
Lucky, these things usually happen the day after the warranty expires. That's some serious hardware you've got running there BTW pluff, hate to see your aircon bill to keep it running cool :-D.
Running like a dog right now this net thing....:-(
I wish it would run like a greyhound though, not a pavement special lol.
Dropouts for me this week:
Saturday: 1
Sunday: 47 (unusable much of the day)
Monday: 2
Tuesday: 6
Wednesday: 24
Thursday: 6
Today: 9
Speeds 70s and low 80s at the moment.
Hmm.. My speedtest results are good, but a simple download from ftp.freebsd.org is woeful, yet OK on my co-located machine in Perth.
running in excess of 800K/s on my colo, can only get 180K/s from home!?
Not sure where the issue is there...
Hmm.. My speedtest results are good, but a simple download from ftp.freebsd.org is woeful, yet OK on my co-located machine in Perth.
Interesting, I found the same. Did a remote desktop to a mate on Telstra ADSL2 and did a download to his machine and mine at the same time. Mine was as slow a while his came down much more quickly. I then pulled an ISO from another site and it came down okay
As you can see from a trace we leave the iinet fairly quickly so I don't think the issue is with Butler HFC or even iinet specificly. I could not detect any rate limiting on FTP either so I can't really explain it? Should have done a trace route from Telstra too.
1 <1 ms <1 ms <1 ms 172.16.1.1
2 15 ms 10 ms 10 ms nexthop.wa.iinet.net.au [203.215.5.244]
3 11 ms 9 ms 18 ms te7-1.per-qv1-bdr1.iinet.net.au [203.215.4.18]
4 61 ms 61 ms 74 ms xe-3-3-0-0.syd-ult-core1.on.ii.net [203.215.20.6]
5 61 ms 68 ms 60 ms 26629.siko06.cu.telstraglobal.net [134.159.126.45]
6 73 ms 71 ms 72 ms i-0-2-4-0.sydo-core01.bi.telstraglobal.net [202.84.223.5]
7 222 ms 235 ms 224 ms i-0-4-0-3.paix-core01.bx.telstraglobal.net [202.84.140.70]
8 222 ms 221 ms 222 ms i-0-0-0-5.paix02.bi.telstraglobal.net [202.84.251.18]
9 255 ms 249 ms 248 ms paix.r1.pao1.isc.org [198.32.176.3]
10 244 ms 245 ms 244 ms freebsd.isc.org [204.152.184.73]
Connection is in serious disarray now.
All lights on the BoB are lit, including the Net icon. All lights stay fully on at the Opticomm box. Pulling the plug on the Opticomm box doesnt resolve the issue.
Back online but very erratic with incredible latency.
This is the speed being reported by speedtest.net right now but I am getting close to dialup speeds in real terms
This is the speed being reported by speedtest.net right now but I am getting close to dialup speeds in real terms
I do hope they are working on something, 'cause this is just ridiculous..
Connection is in serious disarray now.
I am affected also but not to the same extent. I an pulling ~75/10 now but earlier today I was doing 90/16. I notice so latency just before 2200 but in general I am a million times better than I have been over the past months., Over a week without disconnecting......
And IBM gave me a new server :0
Weird how some people have horrendous connections, while others are okay, then it all swaps over, and the good connections go bad and the bad become good. Hard to say what the hell is up with this screwed up network.
My connection speeds are currently between 60s to 80s, file download speeds also seem to be on par with the speedtest.net tests. My dropouts have reduced over the past few days, with one disconnection-free day yesterday:
Sat: 3
Sun: 0
Mon to 7pm: 2
No packet loss, and round trip times are all normal at the moment for me.
And now its come good again:-
Weird how some people have horrendous connections
All I can say is that I was complaining to e-wire about this and from day 1 with iinet I said there were cable issues but I was told everything tested okay. It now turns out my connection was way out of spec all the time and since being adjusted I have not had a dropout but still have speed issues. http://www.speedtest.net/result/2567132455.png 90/7 at a quiet time.
When my connection was out of spec I had better speeds than I currently get and for long periods so there is quite a bit of resilience in the network. I think we just have multiple issues at many levels of the network and trying to pin the blame on a single fault causing everything has cost us all many months of grief. It may come down to going out and testing from every customer site to isolate all faults but there are limited resources available so I wouldn't hold my breath.
It comes down to us as consumers to keep the issue current so that the focus stays on finding a solution and I believe that after many months this is finally happening. The sooner this can all be put to bed the better.
I was complaining to e-wire about this and from day 1
It does appear go all the way back to the E-wire cable setup being so problematic. What I don't understand though is that I get perfect TV reception on the same cable network that is so unreliable for internet. To me that implies something wrong with the network equipment responsible for handling internet, not physical cable line problems, although I could be wrong.
I think we just have multiple issues at many levels of the network and trying to pin the blame on a single fault causing everything has cost us all many months of grief. It may come down to going out and testing from every customer site to isolate all faults but there are limited resources available so I wouldn't hold my breath.
I think you're right. In some cases, problems in the pit, etc helped reduce some people's problems, whereas in my case that's done nothing, so other problems, very likely more than one, on the network itself are the issue.
It comes down to us as consumers to keep the issue current so that the focus stays on finding a solution and I believe that after many months this is finally happening. The sooner this can all be put to bed the better.
Absolutely right. I hope it is starting to happen, although I've thought that before then had things go backwards again. I'm definitely not giving up and accepting a sub-par connection. Things have improved slightly, but it's still a far cry from being a stable, reliable service.
I had absolutely horrendous outages this morning
Ditto...
This one took me out to and locked up the Opticomm modem. 1145-1230 then I managed a reconnect and then dropped again at 0130 till I rebooted the modem this morning.
Given that my feed from Opticomm is near on perfect at 0db and I have had no disconnect issues since my joint was replaced and this happened across multiple nodes (guessing here, I am on node 4) this may be something else wrong in the network. I forwarded what info I had to iinet but I lost a lot of info as there were so many logs generated my buffers overflowed and I was left with logs all over the floor!
Speeds are 50/13 for me at the moment and if anyone says this is a contention issue I may need to buy a gun.............. This is a 100/40 network and it is possible that contention may affect speeds but this is all the time so the network is under provisioned or there has been a case of false advertising. I am being delivered half what I am paying for and still no formal feedback on what is happening. Guess I am just getting old and grumpy.
Can anybody shed any 'light' on what the actual lights on the Opticomm modem mean? From left to right, looking now, I get:-
GREEN
AMBER
AMBER
GREEN
GREEN (Flickering)
I had absolutely horrendous outages this morning, some of the worst ever, being consecutively down for 18 minutes, another 18 minutes, 3 minutes, and 15 minutes, totaling almost an hour's downtime. Actually a straight hour down would have been better, than having everything interrupted constantly for long periods. Aaaaarggghhhh!!!
I've had at least 3 days over the last week like this, and the rest have been almost as bad....something in the system is completely F@#!$% up.
I'm doing some external part time study at the moment so rely heavily on the web and this situation is really impacting me.
Can anybody shed any 'light' on what the actual lights on the Opticomm modem mean? From left to right, looking now, I get:-
GREEN
AMBER
AMBER
GREEN
GREEN (Flickering)
Not sure I'll be able to help much, but which modem do you have? Orient or MNG?
Speeds are 50/13 for me at the moment and if anyone says this is a contention issue I may need to buy a gun.............. This is a 100/40 network and it is possible that contention may affect speeds but this is all the time so the network is under provisioned or there has been a case of false advertising. I am being delivered half what I am paying for and still no formal feedback on what is happening.
Absolutely: http://speedtest.net/result/2626935965.png (45/2). Half the advertised speed, should mean half the advertised price. Plus a further discount for all the dropouts, downtime, frustration, time spent chasing up on the issue, etc.
Hydrology...
Can anybody shed any 'light' on what the actual lights on the Opticomm modem mean? From left to right, looking now, I get:-
GREEN
AMBER
AMBER
GREEN
GREEN (Flickering)
Looks like you have the other type of modem. On mine, the MNG-5100, they are, left to right (when connected properly):
GREEN -Ready
GREEN -DS (Downstream, I think)
BLUE -US (Upsteam?)
GREEN � Ethernet
GREEN -Power
When I have a dropout, the first three go off, and they then slowly start flashing, turning blue, etc, until the connection is up and synced again. When operating normally, the middle three flash to show that the modem is respectively downloading from the internet, uploading to the internet, and/or communicating with the local network.
08/04/2013
After the outage and the weekend slowness Monday downloads are at pretty much 100% (96/9) but when download is max my upload seems to suffer. Most of the weekend I was getting 14 up which is close to my max for uploads.
good to see your having some joy, pluff. My connection speed is on the miserable side.
good to see your having some joy, pluff
Cheers, it has been a while in coming...
Currently I am almost 97/14 which is as good as it gets for me. I just need the uploads fixed so I can install my servers. Uploads are my main concern as my fastest real download bandwidth seems to max out at around 25 in real world operation. Once my servers are on I need reliability, something we are a bit short on at the moment.
Between 7pm and midnight last night packet loss was up to 2% and delay was 32ms but after midnight (actually closer to 2300) all was good again with delay down to less than 12ms and packet loss was minimal.
Another horrendous dropout day for me. 13 so far just this morning, each lasting between 3-5 minutes. Extremely disruptive. I wish my internet connection was connected to Opticomm's power supply so they could sit in the dark every time my computer does.
I'm also having a lot of dropout periods today where the internet connection is down, but the modem is still connected, so it's not registering as an actual dropout. The net effect is much longer and more numerous dropouts than the logs are recording. Internet usage today has been virtually a write-off for me.
I'm also having a lot of dropout periods today where the internet connection is down, but the modem is still connected, so it's not registering as an actual dropout. The net effect is much longer and more numerous dropouts than the logs are recording. Internet usage today has been virtually a write-off for me.
I had the same issue but thought it was maybe a problem with the wifi on my Mac. The BoB2 appeared to have a connection with all the lights still on, but there was a heap of apparent dropouts where web pages failed to resolve or just wouldn't load at all... then a few minutes later connection would re-establish, but only for a minute or so before it went to crap again. Its been ok for the last hour or so.
I'm also having a lot of dropout periods today where the internet connection is down, but the modem is still connected
I was out yesterday so didn't notice anything myself but looking at my logs there was a lot of packet loss between 1600 and 1230 I didn't disconnect but it looks like things were ordinary.......
Extremely disruptive. I wish my internet connection was connected to Opticomm's power supply so they could sit in the dark every time my computer does.
+1
Major dropouts so far again today, but noticing the Opticomm modem lights flashing each time during the outage. Freaking frustrated!!
11/04/2013
A short disconnect a 3:41 this morning. Download is a 97 flat line but uploads are 4? That is like 10%.
http://www.speedtest.net/result/2637392207.png
Still having very erratic downloads and slow speeds.
http://speedtest.net/result/2638381825.png (33/12) .
In practice it's even worse than the speed tests indicate � a lot of lag with everything internet-related for the past few days.
Still having very erratic downloads and slow speeds.
I'm better than you but still being affected. 60/5
http://www.speedtest.net/result/2638596463.png
Packet loss is up to 3.6% and delay average is up to 24ms
17/04/2013
Well it has been quiet for a week now so things must have improved for everyone. It seems the problem in simple terms is noise on the network that is most likely coming from people who only use the TV service so it will be a big job for Opticom to check every house in the estate. Seems node 4 is the worst and that affects most of the usuals in this thread so I hope they start there.
Just did a few tests in what should traditionally be a bad time and I am pulling 70/15. Upload is what affects me the most so it is looking good from my perspective....
Well it has been quiet for a week now so things must have improved for everyone.
Personally I've just got too much work and life to do to keep coming back posting the same thing every single day, but at least it's not the complete nightmare we were having a couple of weeks back.
Looking at my iiNet toolbox support ticket, I found this update as at 15/4/2013:
"OptiComm have identified a probable cause of the intermittent service dropouts on the Brighton HFC network. It appears to be intermittent transient noise in the modem downstream channel. The Likely cause of this is illegal and substandard connections made to the HFC network which do not have the correct return path noise blocking implemented. The cable network also feeds free to air TV and Foxtel to the area. OptiComm propose fitting return path noise blockers to all TV only connections in Brighton starting on the worst affected nodes. This is a massive undertaking involving accessing around 1000 kerbside pits and identifying all TV only connections. The parts for the exercise have been ordered but the lead-time is approximately 60 � 90 days. When we have the parts we will implement the fix as soon as possible. We thank you for your patience while we rectify the issues we have inherited in this network."
Good to hear something constructive on the matter after many months of nothing.
Just did a few tests in what should traditionally be a bad time and I am pulling 70/15
The maximum I'm getting lately, in quiet times, is 80/15, but usually 70s, and in busy periods I'm lucky to get 50s.
No dropouts since 4:38pm Sunday afternoon. Hope it lasts!
I'm still having some dropouts this morning, but at least they're not every few minutes like the other day. The problem usually seems at its worst around peak usage periods, especially from Friday late afternoon up to Sunday mornings.
Speeds still meh, that seems to be a permanent problem again too:
http://speedtest.net/result/2678180099.png (55/15)
http://speedtest.net/result/2678180656.png (48/13)
http://speedtest.net/result/2678181194.png (48/13)
Speeds still meh, that seems to be a permanent problem again too:
Yeah, same story here. Erratic, ranging upwards from 48mbps, but right now its not too bad.
http://www.speedtest.net/result/2678234875.png 68/11
http://www.speedtest.net/result/2678239440.png 75/12
http://www.speedtest.net/result/2678241959.png 68/12
Just got http://www.speedtest.net/result/2678841334.png 55/3 :(
Modem history log suggests 3 dropouts this morning, but speeds are getting towards what I'm paying for. Its just before 2pm.
http://www.speedtest.net/result/2680496864.png 79/11
http://www.speedtest.net/result/2680501833.png 78/11
http://www.speedtest.net/result/2680502965.png 82/11
I' m losing connection every 5-10 minutes tonight. :(
I'm getting ~7% packet loss and slow speeds (<1MB/s).
My speeds are in the 30s this evening. The predictability of the extreme slowdowns on weekends, and the fact that the speeds are getting worse each weekend means that there has to be more to this than just a fixed number of points generating noise on the network. When the original speed issue was fixed, we were getting 90s. Then weekend speeds slowly started dropping to 70s and 80s, then 50s-60s. Now they're in the 30s. Soon we'll be getting ADSL speeds on weekends at the current trajectory.
These are my "100Mb/s" speeds tonight:
http://speedtest.net/result/2685277480.png 38/7
http://speedtest.net/result/2685278324.png 31/4
http://speedtest.net/result/2685279149.png 36/10
So I've signed up with iiNet (HFC network), and it seems I'm getting what I've paid for.
http://speedtest.net/result/2688334892.png
However, since the 1st of May my account has registered 81 dropped connections, for a total of 76 out of 93 hours online. I had these problems back in the e-Wire days, I can't believe it still exists.
What's the tl;dr on this (just come off nightshift and can't comprehend 50 pages of text). Is it still pretty stock standard, happening to everyone?
- Ok, going back one page looks like dropout central. That's disappointing :(
Ho Kojak,
Welcome to struggleville.. seems like you've got one of two changes..
1. You've got a stable connection, but speeds are on the slow side ( can't recall when last mine was over 80/12 ish.. )
2. Or, you've got good speeds, but connection is flakey as hell.. raise a CSR with iiNet ASAP, and stay on their backs... it's all that will help in the end.
Just in case anyone thinks I have given up thorght I would post an update....
http://www.speedtest.net/result/2698328837.png 85/3
Very up and down with disconnects every few days or so (4 this month). Service is mostly okay but was poor last night around 1830. Uploads at 3 out of a possible 40? not even 10% at a quiet time so not happy there but I am willing to wait and see.
And Iinet / Opticom strikes again.. just as I was thinking to let sleeping dogs lie, and settle with what I've got, this is what I get to..
http://speedtest.net/result/2722013622.png
edit : spelling
And Iinet / Opticom strikes again.. just as I was thinking to let sleeping dogs lie, and settle with what I've got, this is what I get to..
http://speedtest.net/result/2722013622.png
Absolutely ridiculous. BTW, am I the only one that doesn't believe that that speed is faster than 56% of Australia!? Mobile data plans must be messing with the averages.
Here are my speeds at the moment:
http://speedtest.net/result/2722071820.png 18/14
http://speedtest.net/result/2722068710.png 13/7
http://speedtest.net/result/2722065146.png 22/7
So much for a 100Mb/s plan. At least the number of dropouts have dropped a bit. They're probably trading off speed for stability in the settings, either that or there's serious overselling of capacity happening. Either way, not what we're paying for!
My dropouts are back.
30 outages since 6pm yesterday as far as I can see from the modem log, but the dropouts have been noticeable for at least a week now.
Speeds arent crash hot, but better then what some of you have been getting from what I can see :/
http://www.speedtest.net/result/2730640382.png 55/8
http://www.speedtest.net/result/2730641598.png 57/6
http://www.speedtest.net/result/2730642780.png 48/8
My dropouts have been ongoing the whole time, just not as frequent as previously, so a few times a day. Speeds though are just pathetic:
http://speedtest.net/result/2732112151.png 28/13
http://speedtest.net/result/2732112625.png 30/12
http://speedtest.net/result/2732113106.png 35/6
Heavy latency too, with ping times continuously between 21-30ms instead of the 11ms it used to be.
So Ive been out of the country for three weeks, and I see this thread has gone pretty quiet. Is everybody's problems gone away? Mine certainly haven't.
Speeds tonight:-
http://www.speedtest.net/result/2773019830.png 21/15
And numerous reboots of the hardware required to regain internet access. This is quite honestly ridiculous. I thought iinet/Opticomm had a time frame for these improvements to the area? These concerns need to be escalated. I am getting a worse service now than all the bitching I did a year ago.
Is everybody's problems gone away?
Hey Hydrology,
Problems galore here.
I've been having continuous dropouts for weeks now, sometimes with over 30 terminations a day! It's a complete joke.
I'll probably go ahead with a TIO complaint next week and I'll give iiNet a call again to let them know how this debacle has been affecting my ability to study externally.
I realise its Opticomms fault, and apparently they are working on it, but why should I be paying full price for this rubbish service?? Someone has to be accountable in the meantime. This joke has gone far enough...
Is everybody's problems gone away? Mine certainly haven't.
Nope, can't say I've seen any improvement whatsoever. The infuriating dropouts are still as bad as ever, and download speeds are still way below the 100Mb/s speeds advertised, except during off-peak times like the middle of the night. Most of the speed tests I've done this week have averaged around 50Mb/s.
I'm also finding that even though the Opticomm modem looks like its online, I can't connect.
I'm also finding that even though the Opticomm modem looks like its online, I can't connect.
I've also had that quite a lot recently, where pages don't load, internet radio dies, and the router monitoring software says the internet connection has dropped, but the lights on the modem show a normal connection.
This is pretty much what I have been experiencing for months now, where a reboot of the modem and the BoB2 is required.
Well.. thanks for nothing iiNet..
Speeds have been progressively worse..
http://www.speedtest.net/my-result/2977534213 4/1
Guess it's back on the phone again.
Sounds like someone has run out of backhaul... OURACI?
Speeds have been progressively worse..
Yes, it's been an ongoing complaint of mine for as long as I can remember. At the moment I'm getting speeds in the 80's, and once in a while I'll reach 90's, but anything even remotely resembling a peak period drops it to the 40-60Mb/s range. On weekends and heavy usage times it gets down to ADSL speeds, and I agree that the speed problems have been tending further and further downward. My speed tests a few days ago were consistently 13-27Mb/s for much of the evening.
hi fellas
Last couple months i've been getting speeds between 20-60Mbps as opposed to a pretty solid 90+ previously.
Is it just me?
The e-wire of the fibre world. Sad but true.
them's fight'n words... I actually had fibre from e-wire... I got issues now but boy... I don't even want to think about the e-wire days.
Last couple months i've been getting speeds between 20-60Mbps as opposed to a pretty solid 90+ previously.
Is it just me?
No, you're not alone, I've been getting in the same range. Right now I sitting between 34-44Mb/s. I was averaging about 60 over the long weekend, except for one test (at 3am in the morning) when I hit 90.
My ping times are also far off what they were months back. Then I was consistently getting 11ms, these days it's always in the 20-37ms range.
yeah. I always got ping times of 2-5mS on WAIX and 5-10mS on Telstra.
Also the download curve was a flat line, whether it was 80Mb or 93Mb... now it's a small roller coaster.
So.... Is this just the neighbourhood filling up the Gigabit Uplink which i was concerned about from the start but told that realistically this "wouldn't happen" ?? Or is there actual equipment issues, or don't we know.
http://www.speedtest.net/my-result/3005926819
Best i've had in about 3 months, although it is 10:35am.
Still, it shows i haven't made any inadvertent adverse changes to my router in my sleep.
I've logged a call with iiNet today about my speeds, and I'm going to send them all my speed tests at various times of the day and week. Might be worthwhile for others having the same problem to do the same, so they can investigate if it's a widespread problem, or specific to a certain section of the area.
Did the same here... been pretty consistently sh!tty for a while now
Is anyone else having speed issues this evening? My connection is maxing out at ~430 KB/s.
EDIT: Turning my modem off for a few minutes to get a new IP fixed it. Simply power cycling didn't work.
Is anyone else having speed issues this evening? My connection is maxing out at ~430 KB/s.
I'm sitting on +-45Mb/s at the moment, slow for a supposed 100Mb/s connection, but not nearly as bad as yours.
EDIT: Sorry AussieGav, missed your edit while I was posting. What speed are you getting now after the restart?
What speed are you getting now after the restart?
I'm only on the 12 meg plan � I was getting ~1.2 MB/s after rebooting.
8pm last night 2013/10/09
http://www.speedtest.net/my-result/3022263205 ( 5/0.82 )
vs 5am 2013/10/10
http://www.speedtest.net/my-result/3023441508 ( 81/2.92 )
Backhaul ? Congestion ? I don't know.. but iiNet/Opticomm better come to the party fast !
#reply_tr1 p.reference { display: none !important; }
8pm last night 2013/10/09
http://www.speedtest.net/my-result/3022263205 ( 5/0.82 )
vs 5am 2013/10/10
http://www.speedtest.net/my-result/3023441508 ( 81/2.92 )
Backhaul ? Congestion ? I don't know.. but iiNet/Opticomm better come to the party fast !
I'm having almost exactly the same speeds at similar times of the day, so it has to be one of those (backhaul or congestion). The thing is, even at its best, 81/2.92 is well below what we're paying for, especially the upload speed.
I've sent iiNet my speedtest.net results for 5 days, and for a similar period a year ago, and the comparison clearly shows a major slowdown at all times of the day, and much slower maximum speeds even in quiet periods (60s-low 80s, vs 90s back then).
Anyone else have no connection at the moment?
TV is fine.. iiNet connection is dead tho
Yeah dead in Ridgewood too, can't see the brighton neighbour router that belongs to Opticomm either so they may have lost power up there or something broke?
Mine is still dead. Lodging Ticket with iinet now. Anyone else down in Brighton/Butler/Ridgewood ?
I just lodged one direct with the Fibre Team. Same issue I've had a few times before � see how long it takes to fix!
Anyone else experiencing an outage in Butler atm? Connection has been down for approximately 36 hours now.
Spoke to iinet & the fibre team yesterday, had two faults lodged with opticomm but both were closed with no issues found apparently.
Have a HFC/cable connection with the Netwave MNG-5100 router. Usually have it connected to a BOB modem that handles the PPPoE connection. Have tried 3 different computers now hooked directly to the netwave but they all do the same thing � either 619 or 651 errors. Tried different ethernet cables also but still the same.
If I manually specify an IP address (192.168.100.x) I can browse to the netwaves web interface (192.168.100.1) and view the statistics.
Event log has:
Received response to Broadcast maintenance request, but no unicast maintenance opportunities received � T4 timeout. Priority � Critical (3).
Status section has:
Acquired Downstream channel � 513mhz � Primary downstream locked
Ranged upstream channel � 38.8Mhz � Success
Provisioning state � Ok � Operational
Ethernet Status � Up � 1000Mbps full duplex
Have tried powercycling 50 times already but its not making any difference.
Am I right in thinking this must be an issue with Opticomm or iiNet and nothing on my end?
Anyone else have any suggestions on things I can try?
cheers,
Kris
Anyone else experiencing an outage in Butler atm? Connection has been down for approximately 36 hours now.
I've been offline since 11 Dec @ 11am, I'm on the Butler HFC with iiNet using the MNG-5100 as well. Toolbox shows a couple of 3 second connections and I get error 619 with a PPP dialer.
First fault lodged (#48166) was NFF:
Hello,
Investigation of the lodged incident has resulted in no fault found.
A CPE MAC trace was conducted and the user's MAC of [REDACTED] was found at the point of interconnect and being handed off correctly to the cross connect. Communication to the ONT was confirmed.
Regards,
Opticomm Network Operations Centre
The iiNet fibre team lodged a second fault yesterday morning which I haven't heard back about yet. My task number is 228458262.
EDIT: Spoke to the iiNet fibre team and my second fault was closed by Opticomm as resolved. I mentioned your WP post and the CSR was able to find your task + a couple of other examples so the fault has been re-lodged again with Opticomm referencing the other examples. Hopefully we'll get an update later today.
Cheers for the reply, good to know I'm not the only one at least.
That was the exact same reply I got (from Opticomm) from the 2nd fault they logged for me yesterday also....
Fingers crossed they get it sorted quickly.
No problems on the FTTH side of the network.
I've just come back from overseas today and noticed I don't have a connection. I power cycled the modems several times before I thought of checking the modem log history, so I'm not sure how long its been offline. This happened the last time I was away...very irritating. I'll make contact with ii net tomorrow. For reference, in case this is a local issue affecting just a small few on the hfc network, I'm on Panama road close to east Butler primary.
the fault has been re-lodged again with Opticomm referencing the other examples
Just checked my task notes for an update and;
Hello,
Investigation of the lodged incident has resulted in no fault found.
A CPE MAC trace was conducted and the user's MAC of [REDACTED] was found at the point of interconnect and being handed off correctly to the cross connect. Communication to the cable modem was confirmed.
Please note, this is setup for PPPoE, no UID/magic number/Option82 string is needed.
Regards,
Opticomm Network Operations Centre
I called the iiNet Fibre team and they said Opticomm need >15 examples to investigate this as an outage.
So now the iiNet Fibre team are getting me to try a PPP dialer again on another computer before lodging another fault and they've also lodged an ETS ticket (#2968767).
Update: I power cycled when I got home from work and I'm back online now. I have no idea what's caused it to start working again.
Hell frieking yes � happy to say mine is also back online after a reboot.
Thank christ for that.
Mine went back online yesterday. Wonder what the issue was?
Hi All,
I am in Brighton, Butler, WA and have HFC at my location. Looking to change from ADSL2+ to HFC but was wondering how reliable the System is in the area. I currently get 12Mbps to 14 Mbps on the speedtest. If I take a HFC 25Mbps service am I likely to get the same speed as ADSL2+ or higher? How often are you experiencing connection dropouts or packet losses?
Appreciate any comment.
If I take a HFC 25Mbps service am I likely to get the same speed as ADSL2+ or higher? How often are you experiencing connection dropouts or packet losses?
Hi PerthBloke99
The HFC network was notoriously unreliable for a long time. Since the upgrades made a little while ago, my connection has been much more stable though, and I haven't had a drop out that I've noticed in a couple of months.
Speed-wise, the HFC top end speeds still definitely aren't as advertised, and I almost never get anything close to the 100Mb/s my plan says I should be getting. That said, on a 25Mb/s plan you should be able to get the full 25Mb/s without any problems, and even on a 50Mb/s plan, you should be able to get full speed almost all of the time, as long as you have a decent router and home network setup.
Thanks Realmsurfer! You have given me the confidence to give it a whirl!
Has anyone else gone offline this evening?
Has anyone else gone offline this evening?
Yes, my connection is also completely down this evening.
My connection has been down since 2 or 3 hrs ago. Re started modems but cannot reestablish.
back online again.
Thanks Realmsurfer! You have given me the confidence to give it a whirl!
Sorry PerthBloke99, it seems I spoke too soon. After about two months of relative smooth connection, no sooner do I start telling people it seems better, and I'm back to the same flaky connection as before. After being down all evening a few days back, again, my connection has been completely down for the last hour, probably for the night again if last time is anything to go by.
Is anyone else also down again this evening? I've been down an hour and counting, same old story, zero connection, regardless of countless modem restarts.
I'm down as well. Seems to be intermittent
Guys just wondering, how do the initial costs compare vs ADSL in Butler? I've got confusing information from opticomms and have been leaning toward ADSL since the cost model is simpler (new telstra land line connection and adsl modem and connection fee).
Hi � aside from some extraordinary or specific reason why you would want a PSTN connection and an ADSL service, i would say if you are on the opticom FTTH network in butler, then you should really take advantage of that and get a VoIP service if you really need a landline.
Even a 25/5 200GB plan for $65/month will knock the socks off any ADSL2+ plan, even if the exchange was just over your back fence.
pppd[18480]: No response to 5 echo-requests
pppd[18480]: Serial link appears to be disconnected.
pppd[18480]: Connect time 21.2 minutes.
Just updating, and to anyone else who might use AA 12.09 to connect;
/etc/ppp/options � comment these out.
#lcp-echo-failure 5
#lcp-echo-interval 1
Uptime 5d 6h 23m 54s (since making change)
$65/month is fine. I asked about initial setup costs. Still have no clue what is involved.
Sunday from around 9am � 10pm (and still happening) the service has been crap again. Seems to be maxing out at 2Mbps out of 40Mbps on the upstream. Downstream is not so bad and averaging 85Mbps which seems to be normal on my service.
httpwww.speedtest.netmy-result3579008222
Sunday from around 9am � 10pm (and still happening) the service has been crap again. Seems to be maxing out at 2Mbps out of 40Mbps on the upstream. Downstream is not so bad and averaging 85Mbps which seems to be normal on my service.
httpwww.speedtest.netmy-result3579008222
My connection is terrible at the moment: http://www.speedtest.net/my-result/3580113557 (34/0.66)
I'm not even getting 1Mbps upstream. Not to mention that 34Mbps is nowhere near 100Mbps.
Lucky you. you get twice my speed.....
My connection is terrible at the moment
Better report it. iinet say there are no problems being reported from anyone else.
Better report it. iinet say there are no problems being reported from anyone else.
You're right of course, I've logged it now.
Everyone has probably given up logging these issues because they're used to nothing getting done on Opticomm-related issues for the past two years. Pretty tired of wasting my time reporting and logging everything, each time to have them eventually acknowledge the problem, close the ticket and do absolutely nothing about it.
Lucky you. you get twice my speed.....
http://www.speedtest.net/my-result/3580338725
Mine's about as bad as yours now:
Seems things settled down just before 1am. Earlier this morning the network was as close to full speed as I have seen it running at 15/93 up from 0.3/18 yesterday.
Now an hour or so later I am down to 8/36 so the problem is still there. I only have two days of data but this is looking very similar to the problems of 12 months ago where the latency of the network increases over a cycle of 12 hours or so and then resets. I will re-report to iinet now but it looks like another day of disruption:)
Worse than ever for me:
http://www.speedtest.net/my-result/3583103960 (13/0.35)
No call back today from the iiNet Fibre team relating to my support ticket either.
Worse than ever for me
I am about the same. I requested an update but there appears to be no fault logged but this could be because the manager I am dealing with had referred the issue directly to Opticomm. Regardless I was promised an update today and I was never contacted so basically I have had an unusable service for three days now and no indication of a resolution time.
My guess is that it will start working around 11-12pm and then start to go flaky around 8am again. I am registering uploads of around .3 so that is less than 1% of the rated speed for my service.
My guess is that it will start working around 11-12pm and then start to go flaky around 8am again. I am registering uploads of around .3 so that is less than 1% of the rated speed for my service.
Seems you were right. It's 12.50am, and I'm back to 89Mb/s down. Still only 3-7Mb/s up.
Something has changed. Around 6:45 last night my lost packet count went up and has averaged 12% over the last 12 hours. Then around 11:00pm the huge latency I have been seeing dropped back from 80ms to 30ms and has been that way since. I am seeing some of the highest download speeds of the last 12 months with the highest being 93Mbps but it is very inconsistent.
Uploads are still the big issue for me and have been between 1 and 9 this morning but I can still get great download speeds ie: 2/89 (http://www.speedtest.net/my-result/3584191641) so I don't even have a theory as to what is going on � it just seems to be all over the place?
I am wondering if this is not affecting too many people in the estate because it is primarily uploads that are affected? if you just FB, surf and download you hardly notice the problem. In the past when the network behaved this way it tended to disconnect (I haven't detected a disconnect since last month) causing everyone to complain so it could be Opticomm's way of just masking the underlying problem � But hey, I'm a cynic...
My new Samsung galaxy S5 seems to think my 3G connection is more reliable than my super fast 100/40 iinet business service in keeping my VPN connection
What are you talking about. Stephen Davies has said for years that there's no issue, so it must be at your end.
I'm back to 86/12 speeds and 18ms ping at the moment. Hopefully due to a permanent fix, we'll see how it goes.
What are you talking about. Stephen Davies has said for years that there's no issue, so it must be at your end.
LOL
Stephen Davies has said for years that there's no issue, so it must be at your end.
Stephen is a good mate I have known for many years (well before Opticomm)so I might be a bit biased but I think he is one of the good guys who really did try to help. Unfortunately some things are beyond his control so I make a point of never mentioning Butler HFC any more to him directly. Kind'a like when the Germans are around � you don't mention the war!
16/94 right now so that is as good as it gets but I am still seeing a large number of dropped packets but other than that things are looking okay (for now).
Stephen is a good mate I have known for many years (well before Opticomm)so I might be a bit biased but I think he is one of the good guys who really did try to help.
Understood. :)
To be honest � he's only one guy in a larger organisation, and so as you say would have limited control though.
At the end of the day Opticomm's public response to the grievances mentioned in this forum has a bearing on the public's perception of the organisation.
Case in point � we had an opportunity to move to an Opticomm estate, or an estate connected through another provider. We placed a pretty heavy weighting on the available connectivity in the area. Opticomm's handling of complaints over the last few years has left a lot to be desired, and so I can say with some relief that we're not in an Opticomm estate.
Is that Stephen's fault? Certainly not � but it'd be nice to see him provided with the resources to actually deal with the issues, rather than resorting to 'it must be your end'. Particularly when, quite clearly, the evidence would often point to the contrary.
Thanks for the quick reply.
I have a coaxle port in the theater room and runs to my opticom modem which then connect's to my wireless router. Im sure its not the wireless router as its the lights on the opticom modem that turns off and flash's on and off. Thats connected to the wall.
Only other option would be to take opticom modem outside and plug directly into the ground to see if maybe its a cable issue but I cant really keep it outside to wait for it to happen ?
Any other tips ? I noticed a few posts of others having same issues so maybe its just part of HFC fiber
Nov 6 07:04:40 info pppd[1923]: Plugin rp-pppoe.so loaded.
Nov 6 07:04:40 notice pppd[1923]: pppd 2.4.5 started by root, uid 0
Nov 6 07:04:55 warn pppd[1923]: Timeout waiting for PADO packets
Nov 6 07:04:55 err pppd[1923]: Unable to complete PPPoE Discovery
Nov 6 07:04:55 info pppd[1923]: Exit.
Nov 6 07:04:55 notice netifd: Interface 'wan' is now down
Nov 6 07:04:55 info pppd[1957]: Plugin rp-pppoe.so loaded.
Nov 6 07:04:55 notice pppd[1957]: pppd 2.4.5 started by root, uid 0
Nov 6 07:05:10 warn pppd[1957]: Timeout waiting for PADO packets
Nov 6 07:05:10 err pppd[1957]: Unable to complete PPPoE Discovery
Nov 6 07:05:10 info pppd[1957]: Exit.
Nov 6 07:05:10 notice netifd: Interface 'wan' is now down
Nov 6 07:05:11 info pppd[2141]: Plugin rp-pppoe.so loaded.
Nov 6 07:05:11 notice pppd[2141]: pppd 2.4.5 started by root, uid 0
Been like this since last night.
Of course it's not on the service status website and indeed i've power cycled the CPE and attempted to make a direct PPPoE connection from a laptop.
I just don't really understand why I have a rock solid connection for over a week, and then this happens for 2-3 hours, every 4-7 days. Only this time it's been much more than 2-3 hours and there's no one really that can help as iinet think my area is fine.
If it was a dead box, why when it recovers will it give a week of solid connection
Just seeing if anyone else has lack of connectivity issues as opposed to general speed performance issues on the FTTH opticomm network here?
Yes. I'm in Butler, with Iinet and having the same problems.
I thought it might have been just me, but maybe not.
The net is dropping out at least 5 times per day for the past week.
Does Stephen from Opticomm still visit this chat?
Any one else having issues with net. Lodged fault cannot connect but weird thing is all lights are on modem even online ???
Ok working again after lodging fault. Wtf never had this many issues with ADSL haha in saying that I could never go back ;-) until next time.
Every day around 12:30 and 5pm it's out. Sometimes lasts hours.
Does Stephen from Opticomm still visit this chat?
It would seem not. Last online 55 days ago and hasnt posted for quite a while before that.
It would seem not. Last online 55 days ago and hasnt posted for quite a while before that.
I wish there was more guys like Stephen. One of those guys that tirelessly used his unique skillset to help a number of companies meet their obligations and went above and beyond to help many of us here both physically solve problems, and giving us information about the network we're connected to.
Well, it's back up now and has been solid, but this was the longest outage i've had. Over 2 days with about 8 hours working in between.
None the less, the service i am happy to say is as good as when i first got it. I was concerned that once everyone jumped on board and shared the same peak times then we'd be congested, but the quality of the connection still appears fine. I can stream fine up and down, and generally get the full speed round the clock. Every now and again i max out at 60-70mb. big deal.
This was my first test 3 years ago:
http://www.speedtest.net/result/1634574518.png
This was done just a few minutes ago:
http://www.speedtest.net/result/3910452845.png
The main difference i've noticed is ping time, which is consistently higher now days, however, i've made some changes to my network which could be the cause of that and i wouldn�t try change it because i got the end result i was after.
The most frustrating thing about downtime is that iinet don't report these faults on their network status page, and even though opticomm have a status page also, my area never shows up, iinet have no direct access and can only lodge faults with opticomm (after going through a long process of satisfying them that you've really tested everything), and there's no business SLA or premium that can be paid to guarantee any more stability. If i knew what was going on, and when to expect a resolution, i'd be fine and i could plan, but not knowing isn't cool. I don't know about other RSP's, but iinet have a helpful fibre team that can at least check if the ONT is online and can expedite the fault lodging process. (and opticomm are pretty good at responding)
Other than those 2 days, and the occasional 10 minute outages and just a handful of slow speed afternoons, this connection has been excellent. Still strong. Very grateful that i missed out on the NBN now.
The main difference i've noticed is ping time, which is consistently higher now days, however, i've made some changes to my network which could be the cause of that and i wouldn�t try change it because i got the end result i was after.
I find my ping is also higher, however I have Not changed anything within the network...
Just signed up to ftth with iinet :) when the modem arrives do I just plug in and go or does someone come around and do something?
Has anyone else had slow speeds and packet loss the last two days?
Ive had this kinda thing for months now. I need to reboot both the Optimcomm modem and the BoB2 probably 3 to 4 times a day. Fed up with the service, decent speeds or not. And STILL getting nowhere near the 40MBs upload speed we were promised and Im paying for nearly 2 years now.
Its a sad scenario when you get blazing speeds but the service is so unreliable that I have to do ALL my internet banking on 3G with my phone...
Anyone with iinet/Opticomm able to post a speed test? I just signed up but i'm in the Spires estate. Ping and download seems to be very erratic. Is this an iinet or Opticomm issue?
Reply from 203.173.50.151: bytes=32 time=43ms TTL=251
Reply from 203.173.50.151: bytes=32 time=54ms TTL=251
Reply from 203.173.50.151: bytes=32 time=23ms TTL=251
Reply from 203.173.50.151: bytes=32 time=37ms TTL=251
Reply from 203.173.50.151: bytes=32 time=3ms TTL=251
Reply from 203.173.50.151: bytes=32 time=79ms TTL=251
Reply from 203.173.50.151: bytes=32 time=32ms TTL=251
Reply from 203.173.50.151: bytes=32 time=74ms TTL=251
Reply from 203.173.50.151: bytes=32 time=2ms TTL=251
http://www.speedtest.net/my-result/4040191426
EDIT: Wow just found when downloading this is impacting on my TV signal! How is this possible? Remove the COAX and now getting 8MB
I read in the news that there was a problem a day or two ago with iiNet's servers overheating from the heatwave, which caused downtime for many. I personally just had very slow-loading pages for a while.
Right now I'm getting around 66/12 speeds, with 15ms pings, which is pretty much the norm for me. Well below the advertised 100/40, but the connection has been stable for me for the past few months.
Epic fail.. http://www.speedtest.net/my-result/4042969100
Anyone else on iinet opticomm getting similar speeds tonight?
2am in morning..
http://www.speedtest.net/my-result/4043863006
Clearly its a congestion issue.. Opticomm probably have one 100M backhaul out of the estate.. can't wait until all the new housing releases roll on through here going to be great times.. I knew i should have gone for an NBN enabled estate.. Opticomm are crapola.
Edit: Anyone know if they use microwave for backhaul? Pretty sure its not fibre from Baldivis to Perth will have to follow the pits and see where they lead.
I've been having a tonne of dropouts each day and slow speeds in general, over the last few weeks especially. It's becoming really frustrating. Going to get onto iiNet and lodge (another) complaint... :/
Is anyone else having connection problems in Butler this afternoon? I was offline for the best part of two hours just now. HFC part of the network.
edit: my speed test is ridiculously slow
I have been having multiple daily outages for weeks now, and like everyone else getting fed up. I usually pull the power at the switch so both the Opticomm modem and BoB2 router are reset, but tonight each time I tried a test and it seems that a reset of the Opticomm router solved the problem. While to scientific, it leads me to believe the problem is Opticomm/E-Wire's problem, either at their end or the hardware they have provided me with.
As they don't list an email address Ill have to contact them tomorrow and get someone out to teethe line or their hardware.
ll I want is the service I was sold and am paying for.. couldn't even watch a movie last night.. kept buffering every 30 seconds..
This seems to be a recurring thing over weekends. I also had extreme buffering last night, unable to watch any video on Netflix or Youtube. I've been having this more and more over weekends specifically.
I've been doing that troubleshooting on and off for a couple of weeks. From what I can work out I seem to be getting consistent ~3-8% packet loss during peak times � but not always.
I don't seem to be getting speed issues unless the packet loss gets really bad. At least my drop outs have stopped happening since the tech visit.
EDIT: Ok, getting terrible speeds tonight. http://www.speedtest.net/my-result/4185281058
EDIT: Ok, getting terrible speeds tonight. http://www.speedtest.net/my-result/4185281058
Wow, that's really bad. Mine's not as bad as that, but still very slow and erratic: http://www.speedtest.net/my-result/4185313650 . I haven't done any testing, but I'm pretty sure I'm also getting packet loss, even general browsing seems to lag on and off.
This is ridiculous � the best I can get streaming Netflix the last week has been 288p, yes, 288p! Absolutely disgraceful for an NBN-like service. Suffering similar packet loss to you guys. Where can we go from here? Like you guys I dont have the time or the patience to be troubleshooting on iinet's behalf.
EDIT: Ok, getting terrible speeds tonight. http://www.speedtest.net/my-result/4185281058
which Speedtest server in Perth are you using?
I don't know which one it what using for that specific speed test but I usually get the Internode server.
Service has been horrible all this week. Getting about 4Mbps download speed. Pathetic. Ill be ringing iinet on my day off and demanding an investigation or im pulling the plug.
I've got ETS #3868731 open with iiNet for the packet loss issues.
If you're an iiNet customer I suggest calling the Fibre team to get your details/troubleshooting added to that ticket so there's more examples. The CSR has told me the NOC are speaking with Opticomm and are seeking a resolution.
I've got ETS #3868731 open with iiNet for the packet loss issues
Gav whats the number for the fibre team? I will ring now and lodge a similar complaint. Im getting good speeds today but BAAADDD packet loss.
Im getting good speeds today but BAAADDD packet loss.
That sounds like the same issue as mine. I get constant ~3% packet loss, up to 10% in peak times. The fibre team number is 1300 455 806.
I've had a few dropouts today requiring a modem reboot. Definitely something up.
I've had a few dropouts today requiring a modem reboot. Definitely something up.
More dropouts! On the line to iiNet now...
That sounds like the same issue as mine. I get constant ~3% packet loss, up to 10% in peak times. The fibre team number is 1300 455 806.
ill ring them in the morning and add my complaint to the same ticket number
Ill still ring them tomorrow, but just checking the connection now. Got disconnected about an hour ago. Back up and running now, did a speed test:-
http://www.speedtest.net/my-result/4208894399
Bloody good, but for how long?!
Pingtest came back with ZERO packets lost. Earlier tonight I couldn't even stream a 360p YouTube video and had 33% packet loss!
Mind you, it didnt last long, back to low 20s as of 6.30 this morning.
I've got ETS #3868731 open with iiNet for the packet loss issues.
If you're an iiNet customer I suggest calling the Fibre team to get your details/troubleshooting added to that ticket so there's more examples. The CSR has told me the NOC are speaking with Opticomm and are seeking a resolution.
Hey Gav I rang iinet today and lodged my issues. I asked them to put it under your ETS# but said they had closed the ticket as Opticomm had been on site and found no fault?
Im sorry but if numerous people have the same problems on this fibre (erratic speeds and bad packet loss) then it cant just be the hardware they have installed in their home. I have periodically updated all my networking over the last year to eliminate the problems (new cabling, gigabit router, gigabit switches, hard-wiring everything), at an inconvenient expense, and this still hasnt been resolved. I was told by the CSR that they were trying to provide enough evidence to Opticomm that there must be a bigger problem in the are than just individual setups.
Anyway, I have an email waiting for me at home to do the usual test etc etc
Anyone having issues tonight? Opticomm / iinet here and getting 100kbps the speedtest won't even finish. Pile of shit service seriously why did I build here...
I've had more dropouts today, and still the ongoing video lag issues.
And I just heard that TPG are buying iiNet. Not hopeful that will do anything to improve the situation.
I asked them to put it under your ETS# but said they had closed the ticket as Opticomm had been on site and found no fault?
Sigh. I'll contact them again Monday. Probably just gonna end up trying to apply for ADSL with Amnet.
My decent run with Opticomm HFC Internode seems to have come to an end.
Over the past month or so performance speed wise has been erratic.
Been overseas for a week and since I got back late Thursday have been getting several dropouts per day.
Have lodged a ticket with Internode
Anyone else on HFC getting the same problems.
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