My rsp is also Aussie broadband who have thus far been very good with their customer service.
NBN missed their 2nd appointment to myself today. Lodged a TIO complaint, as TPG have been atrocious with their customer service
NBN missed their 2nd appointment to myself today. Lodged a TIO complaint, as TPG have been atrocious with their customer service
I believe you have been waiting a very long time too.
Hopefully they sort it out soon for you.
Went to start the process with AusBBS today was have been told they they aren't "currently listed as a provider there". They are apparently under review for approval but (of course) NBN can't give them an ETA for when the process will be completed.
Still next Friday the 16th where I'm looking.
Interesting, I was looking at Telstra PDF and it says 30th Sept, Excel says 16th Sept
NBN missed their 2nd appointment to myself today. Lodged a TIO complaint, as TPG have been atrocious with their customer service
Sorry to see the nbn interwebs treat you so poorly MrMac. Your work on speedmaps has been awesome. You deserve to be gifted a FTTP line for all that good kama.
NBN missed their 2nd appointment to myself today
Don't understand all the excuses. 'Bad' weather again?
Sorry to see the nbn interwebs treat you so poorly MrMac. Your work on speedmaps has been awesome. You deserve to be gifted a FTTP line for all that good kama.
I've taken the Prime Minister's lazy advice, and actually bought a new house which is in FTTP Greenfields :) I still wanted to experience FTTN firsthand before I move though, but may not now as will likely change providers
Haven't got an excuse yet as to why they didn't do it today.
and actually bought a new house which is in FTTP Greenfields :)
Lol wut.
I hope you don't buy the house 'just' for the FTTP? :D
I hope you don't buy the house 'just' for the FTTP? :D
It's on the list, but many other things for family life that came into consideration first. It's really an added bonus, but given I work from home a decent amount now and growing family then it's going to help a lot.
It's on the list, but many other things for family life that came into consideration first. It's really an added bonus, but given I work from home a decent amount now and growing family then it's going to help a lot.
Makes sense really, if you're looking to move anyway, definitely go for the FTTP areas.
Interesting, I was looking at Telstra PDF and it says 30th Sept, Excel says 16th Sept
Which PDF are you looking at? I just checked and both say 16th Sept
"Went to start the process with AusBBS today was have been told they they aren't "currently listed as a provider there". They are apparently under review for approval but (of course) NBN can't give them an ETA for when the process will be completed."
That would explain my situation then. Aussie BB not being honest with me then?
Can't comment on Aussie BB, but AusBBS indicated that normally this was all sorted before RFS but on the odd occasion the process gets held up. Whether this just impacts AusBBS or all other providers are in the same boat I don't know...
Aussie BB not being honest with me then?
I've signed up with Aussie broadband and my RFS date is in October, so I'm not sure who you talked to.
I was signed up. Just no appointment date though, they're not even sure when they'll know they'll get a date.
Over an hour with Telstra tech support and after going through all their level 1 diagnostic shit (yes I've restarted the modem and computer and yes I'm using an Ethernet cable to run my speed test)... They eventually inform me that there is a CVC/Capacity issue which is already being worked on...
The second issue is my folks are paying for "The Best Bundle Ever" and no where does it state what the download speeds are... So they've lodged a complaint because they're unhappy with being told it's the best bundle, but now being told they have to pay extra if you really want the best...
I hope my Aussie Broadband connection has less drama :-)
given I work from home a decent amount now and growing family then it's going to help a lot.
Exactly. Right now my work from home can exist in the 5-6 Mbps I get from DSL2 because it's stable. If FTTN is going to be up and down, it might get weird
I'm feeling exactly the same. Waited years for NBN to arrive and now its finally here and I feel uncomfortable making the switch due to all the reports of reliability and congestion issues...
And yet, apparently we won't have the option to stay on reliable old DSL because they'll switch over at some point...
Welcome to the future!
I'm in 2KEL-03. This was supposed to go live on 9th September.
On NBN website still showing as construction has started.
I called up my RSP Aussie BB, NBN still haven't switched it on yet so they can't give me an install date.
So frustrating, I have been without internet now for almost 2 months. I am spending a fortune on mobile data.
I'm in 2KEL-03. This was supposed to go live on 9th September.
On NBN website still showing as construction has started.
I called up my RSP Aussie BB, NBN still haven't switched it on yet so they can't give me an install date.
So frustrating, I have been without internet now for almost 2 months. I am spending a fortune on mobile data
My neighbor signed up with Telstra (against my advice) and has a connection date of this Friday. I've signed up with www.aussiebroadband.com.au and they've said the area is active and I'll receive my connection date early this week. Will post back once I've heard from them.
And according to the Optus and iiNet websites, the area is active...
And according to the Optus and iiNet websites, the area is active...
Wonder if it is Node specific. I am on Roxburgh Crescent
just checked iiNet website
This product is not available at your address.
The good news is, iiNet can still provide you with fast Naked DSL or On-Net ADSL2+ in the meantime, join our NBN waitlist to be notified as soon as NBN becomes available in your area.
Wonder if it is Node specific.
Possibly... But I thought it was area specific that was coming online... Just got my SMS from Aussie Broadband that my installation date is Fri, 23 Sep between 7am and 2pm...
Wonder how my neighbor got an earlier date when he signed up after me � hope NBN aren't giving preference to Telstra customers!! :-)
Edit: my neighbor signed up after I did... Not before
I emailed Aussie BB and they confirmed install date of 19th September. Assuming they'll be sending modem out this week?
Got a call from the Telstra shop in Rouse Hill to make an NBN appt for Thursday. RFS for ROU-03 is Friday 16th (I'm in Beaumont Hills), though I haven't had my ISP iiNET call me yet ?
Telstra seems keen. I will see what they have to offer other than what's on their website. So far it's a toss up between aussiebroadbond and iinet.
Anyone connected in KEL03 yet?
Anyone connected in KEL03 yet?
Not yet :-(
My install date is Sep 23. Will update if NBN keep the appointment or if I get messed around like others have...
My install date is Sep 23. Will update if NBN keep the appointment or if I get messed around like others have...
This is annoying me, my address is still saying not connected including RSP's websites. Yet other people on the same exchange can book in a NBN technician. I am going to post something on the Aussie BB whirlpool site and ask a Rep to respond.
Not yet :-(
My install date is Sep 23. Will update if NBN keep the appointment or if I get messed around like others have...
None of the usual websites are showing as available (NBNCo, Finder). iiNet website says available--they did call me the other day to and let me know it's available.
I'm in for Monday 19th, so maybe I'll be one of the first if NBNCo don't miss the appointment.
I'm in for Monday 19th, so maybe I'll be one of the first if NBNCo don't miss the appointment.
Seems like Aussie Broadband wrote down the wrong date on their email... I'm booked for Monday the 26th of September... ugh :( Not a great start so far.
So got confirmation that 2Kel-03 is location specific.
This from the Aussie BB rep on whirlpool
Sorry there must be something that is address specific if 2KEL-03 is live for others.
This is directly from the nbn portal:
Selected address
Address Roxburgh Crescent, Stanhope Gardens, NSW 2768
Address Latitude & Longitude-****
['NBN Co Location ID LOC***
Access technology Fibre To The Node
Service class10 � Network Infrastructure still under construction
Planned serviceability date Not available
CSA IDCSA200000010167 � Castle Hill 2 CSA
RegionUrban
Multicast
Location not ready
Where about is everyone else in 2Kel-03 which are being connected?
Where about is everyone else in 2Kel-03 which are being connected?
I'm in the Elizabeth Macarthur Estate, my node is the one on Macquarie Rd
Google Maps
So got confirmation that 2Kel-03 is location specific.
This from the Aussie BB rep on whirlpool
What do you mean by that?
What do you mean by that?
RFS date does not guarantee that the whole SAM is ready. IIRC they can go RFS when 60% of premises in the SAM can be activated. So you may be in a location that is not yet ready.
RFS date does not guarantee that the whole SAM is ready. IIRC they can go RFS when 60% of premises in the SAM can be activated. So you may be in a location that is not yet ready.
But, if you've been given an appointment date we can assume we are ready?
But, if you've been given an appointment date we can assume we are ready?
Yes, they can't book an appointment without it being in ready state.
Yes, they can't book an appointment without it being in ready state.
Okay cool.
So, it seems that KEL03 has some properties ready and others that aren't... what a ballsup.
MrMac: How is your install going? Any further progress?
Living in 2KEL-07 � The technicians were supposed to come over today, but as expected, it is delayed. The guy on the phone said "a week or so", but can't really expect much.
MrMac: How is your install going? Any further progress?
Nope, no new appointment, no feedback from TPG or response from TIO. Up to day 68 since I signed up on RFS.
Up to day 68 since I signed up on RFS.
At what point do you change ISP?
I go RFS this Friday, and really struggling on 'best' ISP.
Currently with Telstra, and being put off by congestion (although doesn't seem just Telstra!) � good thing is my contract has lapsed and I don't need to lock in again, so could trial for a few months and switch.
I went through this same thought process and see the NBN rollout as being a good opportunity to churn from Telstra � I see little reason to reward their previous 'service' � especially the way they handled my move from cable at a previous address to ADSL 2+ at my current address. I've found their offshore support staff to be well meaning but relatively ineffective at getting my order successfully processed. I'm hoping for better things with Aussie BB... also � they have a rolling monthly basis to the service (no 24 mth contract) and are transparent about the speed of each of their offerings (CVC and congestion notwithstanding).
Also on 2KEL05
done on wifi
http://www.speedtest.net/my-result/5556035947
no issues here
Ping not bad, could be slightly better.
MrMac: I got connected in 2KEL-08 (signed up on 8th of July) on that nice and sunny day when the engineer cancelled your installation due to "weather conditions"
Just connected in 2KEL-03-06. Cable distance is around 200-240 away from the node even though it's directly opposite my house!
Using a Draytek Vigor 130 attainable is 102231 down 45071 up and it's synced at 92241 down 39140 up with 15db attenuation. I think if I have the phone line replaced (it's daisy chained from another outlet) I should be able to get more out of it!
Oh yeah Speedtest was 83.56 down 36.91 up on internode. Let's see how it goes tonight and over the weekend.
2KEL-03-06.
How do you know this information? I know the "2KEL-03" bit but hadn't heard of the "-06" ?
Received a SMS from AussieBB today saying to pre-sign up (I'm in 2ROU-03). Details must be right on the go live tomorrow?
How do you know this information?
The cabinets are labelled. In this case 2KEL-03-06-FNO-001 which means Fibre Node Outlet 1 in ADA 6 of SAM 3 in fixed-line service area 2KEL.
Received a SMS from AussieBB today saying to pre-sign up (I'm in 2ROU-03). Details must be right on the go live tomorrow?
Im also in 2ROU-03 and got the same text from AussieBB two weeks ago. I have pre-signed but now it is a waiting game for RFS then for them to book an NBN connection. Seeing some of the stories on this thread, I'm expecting it may be quite a wait.
2KEL03 here, currently with TPG on ADSL and I just signed up to be moved to NBN with no contract (just in case I'm not happy with them).
Just going for the 25mbps connection for now.
Fingers crossed it all goes well. TPG says 2-30 days... big window.
At 2KEL-05 on NBN with Telstra basic ("up to 25 Mbps") for a week now. Average download speed sub 5 Mbps in evenings. Goes up to 20+ after 11. I was on 12 Mbps average with ADSL2. Not happy with Telstra or NBN if this is the future.
Im also in 2ROU-03 and got the same text from AussieBB two weeks ago. I have pre-signed but now it is a waiting game for RFS then for them to book an NBN connection. Seeing some of the stories on this thread, I'm expecting it may be quite a wait.
I'm also 2Rou-03, haven't pre-signed up with any provider, although thinking I should now that it's go live tomorrow.
Can I ask why AussieBB? Are they meant to be a good provider?
Thought if congestion is happening all over for NBN, then Telstra being the biggest player would be quickest to resolve them?
Cheers
Can I ask why AussieBB?
I'm currently with Telstra on ADSL2+ and that has been fairly good apart from several day long outages earlier in the year.
For FTTN I'm a little scared about horror stories of peak time congestion. Initially I'll try an RSP that does not lock you into a contract, at least until it becomes clearer which provider is delivering a solid service in our area. I may return to Telstra or another provider if there are any significant issues with Aussie.
In 2ROU-03. Goes live today and my address is now coming up as NBN available with Telstra and Exetel. Pre signed with Aussie Broadband
2ROU-03 over here too. Pre-ordered with Optus and got a message today saying "NBN Co. did not reach your address by the expected date". Not sure exactly what this means as we have the box installed outside and not sure if all houses in 2ROU-03 are affected.
Can I ask why AussieBB?
They're actually provisioning CVC better than other RSP's, this means your downloads don't suffer as much during peak hours.
In 2ROU-03. Goes live today and my address is now coming up as NBN available with Telstra and Exetel. Pre signed with Aussie Broadband
Same for me. The Optus and Internode checkers are also saying NBN is (may be) available, but the NBN and AussieBB checkers are still saying build is in progress.
2ROU-03 over here too. Pre-ordered with Optus and got a message today saying "NBN Co. did not reach your address by the expected date". Not sure exactly what this means as we have the box installed outside and not sure if all houses in 2ROU-03 are affected.
wow so many WP locals :)
Nice one, thanks I might give them a go seeing as though the plans are nicely priced and it's month2month, I'm with Telstra ADSL2+ now getting miserable 6mbit downloads so I can't wait!
Well � I got an SMS this morning from Aussie BB saying that "NBN has gone live in your area" � I'm on 2ROU-03 � likely to be serviced by the Node at Brampton Reserve � now awaiting an appointment date from NBN to get the pillar connection switched over to the node from the old top hat.
Very exciting :)
Hi tiley, I received the sms too. I guess as we pre signed with Aussie BB a few weeks back, the lodgement would go through automatically once the area came live, so there is no reason to contact them again at this stage?
I just got the sms this morning, after hearing about Aussie BB before midnight I entered my details in.
wooo hope its not a long wait, and I can only hope that I can get close to 100Mbit!
I did anyway Edd ;) as the SMS said to either wait a couple of days or call them � so I called anyway.
Tracey said maybe 7 to 14 days depending on NBN accepting the request and then allowing for tech availability.
Thanks tileys
Edit: Just called! Must say its a pleasure to talk to their Sales team in the few times I have spoken with AussieBB.
2KEL-07 signing in, just called up TPG to get ported over (currently on ADSL2+ with them). Have been pretty lucky with TPG over the past 15 odd years we've been with them, considering the bad rap I hear about them, so fingers crossed that transfers over to NBN/FTTN. Quoted a 2-30 working day estimate for service activation, hopefully it all goes well...
I just phoned Aussie BB after getting another SMS today confirming our area is now RFS. They said next step is they will arrange the NBN appointment, typically 3 to 4 days. I suspect pre-ordering two weeks ago means a shorter waiting time. There is no need to be home during that appointment, so if all goes well I could be connected as early as next week. I guess it comes down to NBN Co to make the next steps happen.
Edit: I agree with Edd, so far the sales team have been terrific.
Hope this helps.
I went live with aussie yesterday.
- They ship the modem fast. (I got the netcomm NF10WV)
- Nbn Co missed my first two windows and got it on the third yesterday.
- Last week I configured their modem how I like it then changed it from vdsl to adsl and used it with my tpg adsl 2.
- I left my modem connected yesterday even though it was migration day.
- Got the sms from aussie saying it was done.
- when I got home the adsl was dead.
- logged into he modem and went to basic. Picked vdsl then ipoe.
- vdsl sync'd straight away.
Aussie broadband has been good to deal with. Always nice people there and based in Australia.
Mr Mac, just letting you know the following cabinet/node thing (green box) KEL-03-03-FNO-001 is located at about 18 Dartford Road, Stanhope Gardens: https://www.google.com.au/map
Anyone connected to the 2KEL03 with TPG
I just spoke with AussieBB and got told I will actually be FFTP!!! and that a box has been installed on the side of my house as per their records.... wow! i will need to check this when I get home as I had no idea!
stupid work wish I was at home now arghhh FTTP!!!
I just spoke with AussieBB and got told I will actually be FFTP!!! and that a box has been installed on the side of my house as per their records.... wow! i will need to check this when I get home as I had no idea!
WTF? Where are you?
Got sms from Aussie, but I wanted to see what iiNET would offer given I've been a customer for over 10years.
Upshot � they won't match or budge on the plans compared to AussieBB or any other provider. Very disappointing.
Anyone else experience this lack of interest from iiNET ?
WTF? Where are you?
"WTF" was my reaction also!.. I was shocked as per my quip feel like a jackpot winner hahah
Without revealing too much I'm just off sanctuary drive
You lucky bugger..im just of Sanctuary as well but iiNet said its FTTN for me.
This could be coincidental, but has anybody else on ADSL2+ in 2ROU-03 (Beaumont Hills) experienced any minor service interruption today. I've had a few 5 minute disconnections today and last night had horrid 2100ms pings to sydney servers which thankfully resolved itself. I'm using Telstra for my ISP.
In my mind i'm picturing some NBN tech eating a box of donuts randomly pulling copper wires as they start connecting houses to FTTN today.
No disruptions for me (touch wood) and I've been on it all day, though my ADSL2+, which only syncs at 4Mbps is woeful most of the time.
I'm in KEL-03 in a fairly new unit. There had been some issues with trying to get copper lead in cable installed because Telstra refused to do the work and palmed it off to NBN. The building still doesn't have a phone line installed but AussieBB checked and said it is actually being prepared for FTTB. The downside is nobody knows when this will be installed.
I'm disppointed to be stuck on adsl for now but pretty excited at the prospect of potential 90mb+ connection.
has anybody else on ADSL2+ in 2ROU-03 (Beaumont Hills) experienced any minor service interruption today
No disruptions but last night I had some pings around 85ms when normally around 21ms. Generally I have found lately a bit slower download speeds15.9Mb/s down to 13.3Mb/s and slower upload speeds as well 0.88Mb/s down to 0.55Mb/s (last night especially) . Of late I have put it down to congestion.
NBN now ordered through AussieBB, seeing iiNET didn't want to come to the party.
Must say, their sales service is very good � courteous and efficient.
Like Edd � I had a bit of weirdness last night. Mine was around 9PM. I thought the poor old modem might need a restart, but that didn't really affect it. 5 minutes later, all good.
Exetel still haven't updated me about anything so I assume my area (Kellyville Ridge where it sticks into The Ponds) is not yet ready.
UNTIL I went to their site and plugged in my address (again) and it said now there is one.
TALLY HO!
In my mind i'm picturing some NBN tech eating a box of donuts randomly pulling copper wires as they start connecting houses to FTTN today.
lol probably not far off, except meat pies instead of donuts? Optus ADSL2+ in ROU03 here, current connection uptime is 39 days.
Incidentally, Optus/Telstra/TPG are all showing NBN availability for my address today but iinet/Internode/AussieBB aren't. Curious.
In 2ROU-03. Goes live today and my address is now coming up as NBN available with Telstra and Exetel. Pre signed with Aussie Broadband
wow so many WP locals :)
Nice one, thanks I might give them a go seeing as though the plans are nicely priced and it's month2month, I'm with Telstra ADSL2+ now getting miserable 6mbit downloads so I can't wait!
Premier League was what sold me. Mate I'm just off sanctuary drive too, slight hope for FTTP now!
Well it seems the honey moon period is over speeds consistently 10-15 Mbs over the last week
http://www.speedtest.net/my-result/5635793585
not sure were the congestion is, probably CVC from other posts.
bought a raspberry pi and put MRTG on it � the last time I achieved over 80 meg was 2 weeks ago. will be dropping back to a 25/5 plan, no point paying for something you cant use. on the plus side its still better than the ASDL service I had. have not had any buffering issues watching Netflix.
Ahhh yes best of luck! I really had no idea up until this morning.
they must be randomly doing it in our area for some reason?
Well it seems the honey moon period is over speeds consistently 10-15 Mbs over the last week
You mean only in peak? You mentioned MRTG, and if you were getting that off peak then it probably isn't CVC.
the last time I achieved over 80 meg was 2 weeks ago. will be dropping back to a 25/5 plan, no point paying for something you cant use
I looked at Mr Mac's map and figured with an estimate of 35/12 I wouldn't bother with anything more :(
Thanks MTM! You've ruined my dreams!
Ahhh yes best of luck! I really had no idea up until this morning.
they must be randomly doing it in our area for some reason?
Spoke to Optus this morn. Guy on the line confirmed we need to have a technician install an NBN box inside the house, and therefore is FTTP! Booked in a months' time.
My neighbor across the road got connected yesterday, line sync is 96Mbps... Attainable download is 9Mbps with Telstra...
My Aussie Broadband connection is next Friday, hopefully they don't suffer from Peak Congestion!
Will report back once I'm connected. So far very unimpressed with Telstra (Dad and neighbor connected to Telstra on very different nodes, and both have peak time problems...
Hey question because I'll probably get an answer here quicker than support: do I get a static IP with FTTN for Exetel?
FYI, regarding 2ROU-03 (Beaumont Hills), Aussie broadband have given me an activation date of Sep 29. Curious to know if others are connected or have appointments yet and how experiences are during peak times with their RSP.
Spoke to Optus this morn. Guy on the line confirmed we need to have a technician install an NBN box inside the house, and therefore is FTTP! Booked in a months' time.
ahhh that's great stuff! happy happy Fibre joy
Curious to know if others are connected or have appointments yet
Since 2ROU-03 only went RFS yesterday I'd be really surprised if anyone is connected yet (although I guess for FTTP it may be possible).
I've been told by a colleague that the Telstra provisioning database bombed about a week or two ago and all providers who use this (including Telstra) are having provisioning issues with all services.
Also asked about the congestion issue, if it's limited to only some providers it's going to be CVC. If it's all providers it's node congestion and nbn co should commit to 10gb upgrades for the congested nodes
If it's all providers it's node congestion and nbn co should commit to 10gb upgrades for the congested nodes
Hi
I believe with the current fttn nodes that they will only be able to link aggregate more 1gig links in. For example 2x1gig links with 4x1gig possibly being the max. These nodes don't appear to support 10gig optics.
I'm still waiting for my activation SMS/email (2ROU-03, Beaumont hills) with AussieBB.
I'm still waiting for my activation SMS/email (2ROU-03, Beaumont hills) with AussieBB.
Same here. When I rang them on Friday morning, they said my lodgement had already gone through to NBN and I would receive an SMS/email from Aussie Broadband either Friday arvo or Monday or Tuesday for an connection appointment date. Was hoping for Friday Oh well � waiting game starts!
Anyone here applying / connected with Exetel on 2KEL? Would like to get approximate lead time and static IP info.
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