Thứ Tư, 5 tháng 10, 2016

NBN - Pakenham VIC part 3

  • 2016-Jun-22, 9:24 am
    womble89

    Marcmarcdv writes...

    I've got the Telstra gateway max? which is crap......

    In terms of NBN sync it should be ok, but I've heard the wifi is crap on them.

  • 2016-Jun-22, 9:24 am
    boydingo

    Anyone in the Worthington Estate connected yet. I've been waiting on nbn co for a location ID for a month now

  • 2016-Jun-22, 9:54 am
    womble89

    boydingo writes...

    Anyone in the Worthington Estate connected yet.

    Have a look for your address here http://www.finder.com.au/nbn-tracker/map

    Looks like some of it is already FTTP, some FTTN and some still in build.

  • 2016-Jun-22, 9:54 am
    boydingo

    Address is good to go http://m.imgur.com/VlC4Ll6 the problem is getting location ID for my address

  • 2016-Jun-22, 10:08 am
    JayXCIII

    racka writes...

    I'm almost tempted to go grab a nighthawk d7000 from officeworks to see if there's a speed difference

    Edit: I'm only 400 metres or so from the node, I wouldn't imagine distance should be a factor

    If you do, let us know how it goes, as depedning on how bridging goes I may do something similar.

    jetoblaster writes...

    I found the opposite, I got around 5mbps better speed using the Asus instead of the netcomm.

    Asus settings http://imgur.com/HFdHr4M

    Just got the netcomm from Aussiebb, line runs at an extra 4-5mbps down and 2.5mbps up faster than the Asus, which is about a 8-9% improvement for me.

  • 2016-Jun-22, 10:08 am
    snitzel

    The gateway max is not too bad
    Good nbn sync speed 55 and 25 upload

    The 5g wifi range is not too good, I'm using the 2.4 one and the range is fine for my house

  • 2016-Jun-22, 11:47 am
    firestonez

    hi
    i am suppossed to be getting NBNon thursday 23 from telstra they get gateway max etc
    no my question is this as i know zip abt any tech stuff will i have to run a long phone cable from modem to my phone which is abt 30 feet away
    or di i buy hands free put it nxt to pc
    any help is apreciated thank you

  • 2016-Jun-22, 11:47 am
    snitzel

    Buy a hands free and connect to the first phone port on the modem, the instructions tell you where.

    It's a really easy modem to set up

  • 2016-Jun-22, 12:22 pm
    firestonez

    ty will do as suggested

  • 2016-Jun-22, 12:22 pm
    SLE355

    Been good this week during peak times, not sure what was going on last week.

    http://www.speedtest.net/my-result/5422633699

  • 2016-Jun-22, 12:51 pm
    Jacco

    Internode still showing peak congestion issues, struggle to break in to low 20mbps now and falling day by day. After about 10pm things go back to normal, c'mon Node don't fail so soon!

    I may be moving to someone sooner than I expected, I'm not going to put up with less throughout than our ADSL went.

    How's everyone going with Aussie Broadband during peak?

  • 2016-Jun-22, 12:51 pm
    Hugo Rune

    Question (hope its not too off topic here)
    I've just got a new VDSL2 compatible modem (ADSL backwards compatible). The date for my FTTN connection is tomorrow morning. It's an iinet branded TG-1 broadband gateway (not the most exciting choice, but seemed straightforward). Is it feasible to leave it connected overnight in ADSL mode given the device is VDSL2 compatible, or will that lock the port?

  • 2016-Jun-22, 1:15 pm
    zandY

    If so then I think you should be fine and it will just switch over and not have issues with a locked port. I'm just guessing here that the TG-1 has all the right settings ready to just tick over and sync up with VDSL2. I'm thinking you'll need to change over some settings though as iinet is IPoE for NBN from memory and your ADSL will currently be setup for PPPOE/A

    You wont be switched over overnight I'm assuming you would have been given a time window but it will be somewhere between 8 and 5.

    Maybe worthwhile posting/searching in the iinet ISP forum or the main nbn forum hereoutside of this pakenham one. It will hopefully get more attention there.

  • 2016-Jun-22, 1:15 pm
    808State

    Would anyone know what this means

    "Additional work is still required in order to make your address ready to connect to the nbn� network.
    Contact your preferred phone or internet provider for more information."

    I've contacted both AussieBB and the NBN co no one can tell me what the extra works are.

    Im on 3BWK-01-17 ready for service was 04 Jun 2016

    Thanks in advance.

  • zandY

    Wow 01-17 says it only serves 35 premises! http://www.finder.com.au/nbn-tracker/ada/3BWK-01-17
    Do you know where the node is by any chance we don't have it on the map we're keeping. Guessing its in the area around the golf course ?

    As for your issue sounds like theres something wrong with the records about your line or something similar. Only guessing here based on one other report of this ive seen. That person struggled for weeks to get it sorted and then manager to get a contact with someone very helpful inside nbn and it was fixed within 2 days and they were then able to place an order.

  • 808State

    Just my luck zandY!
    The node is on the corner of the Hwy and Ryan road ....outside the Ryan road childcare.
    I'll keep trying with NBNco and see if I can get to the bottom of the problem.

  • 2016-Jun-22, 1:36 pm
    Sponks
    O.P.

    808State writes...

    The node is on the corner of the Hwy and Ryan road

    Map updated, thanks for the info.

    From all accounts so far AussieBB have been planning their bandwidth well and not hit any major congestion despite the many Pakenhamiens (?) signing up. Don't forget about our referee system we have going (see my sig link for the details) where participants get a free month.

  • 2016-Jun-22, 1:36 pm
    808State

    There is also 3BWK-01-18 ath the corner of Ryan road and PineHill drive (the bottom of Pinehill).

  • 2016-Jun-22, 7:44 pm
    JayXCIII

    Jacco writes...

    How's everyone going with Aussie Broadband during peak?

    Doing really well most ive ever seen was a 2mbps drop on a friday night a couple of weeks ago, but that could also just be the server at the time.

  • 2016-Jun-22, 7:44 pm
    racka

    Hugo Rune writes...

    Is it feasible to leave it connected overnight in ADSL mode given the device is VDSL2 compatible, or will that lock the port?

    zandY writes...

    If so then I think you should be fine and it will just switch over and not have issues with a locked port.

    I'd be a little careful with that. As you'd have seen earlier in this thread, I plugged my new Asus DSL-AC68 in without doing any VSDL configuration on it and it locked my port immediately. Personally, I'd not be taking the chance. YMMV though.

  • 2016-Jun-24, 9:15 pm
    Privateer

    I dunno if I should laugh or cry!

    http://www.speedtest.net/result/5428011924.png

  • 2016-Jun-24, 9:15 pm
    Schoft

    I used to have a 2nd modem as a wifi extender with ethernet, doesnt seem work anymore. Is this due to NBN or do I need to reconfigure it again

  • 2016-Jun-24, 9:45 pm
    Shan Jay

    Alright, so I took the plunge and signed up with Aussie BB tonight. The online form said I'd been sent an email confirming the details, but nothing's arrived yet. I've checked spam folders, etc.

    Should this have been sent immediately, or is it actually sent during the Aussie BB operating hours once some kind of manual confirmation has been done?

  • 2016-Jun-24, 9:45 pm
    johnnytty

    I signed up on a Saturday. Got an email on the Tuesday and confirmed connection date on the Wednesday. That was about 2 weeks ago. My connection date is this Monday.

  • 2016-Jun-24, 10:14 pm
    John Alexander

    Someone in sales will check it so you should get an email soon, but not tonight..

  • 2016-Jun-24, 10:14 pm
    Shan Jay

    John Alexander writes...

    Someone in sales will check it so you should get an email soon, but not tonight..

    OK, no probs. Thanks for the quick response.

    I wasn't sure if something had gone wrong since the final page said an email was already sent, instead of saying that one would be sent. It's probably worth rewording that to save confusion. :)

  • 2016-Jun-24, 10:20 pm
    johnnytty

    Just picked up a netgear R7000 to use with the nf10w. Fingers crossed for some decent speeds on Monday.

  • 2016-Jun-24, 10:20 pm
    Marcmarcdv

    How much you pay for the r7000? Did it give you better speed?

  • 2016-Jun-24, 10:21 pm
    incawgneeto

    is anyone having issues with downloads right now? I'm trying to download from Steam and it's getting 200KB/s even though speedtests say i'm capable of 90Mbps+. Tried several different servers, and it's not just Steam doing it. Had no issues like this up to today (Dodo).

  • 2016-Jun-24, 10:21 pm
    Privateer

    So who is with who in Pakenham and getting good speeds during peaktimes?

    Going by the amount of complaints about congestion with iinet on the FTTN network it looks like I'll be looking for a new provider. Unless iinet calls me back soon and tells me they are upgrading their inks soon.

    http://www.speedtest.net/result/5430106095.png

    Its pretty much not usuable and I'm in trouble with the missus.....Netflix/Stan enough said :)

  • 2016-Jun-25, 9:31 am
    johnnytty

    Got it from JB for 319. Haven't really noticed a speed difference on adsl2 but the 5g has better range than my previous router so I get 5g all over my house. I was going to run a new cat6 cable for the fttn as the old router struggled with signal but I don't think I'll do it now. I'll see how it goes Monday.

  • 2016-Jun-25, 9:31 am
    johnnytty

    That's shocking. The show would probably be on free to air before that buffers.

  • 2016-Jun-25, 5:46 pm
    incawgneeto
    this post was edited

    Privateer writes...

    So who is with who in Pakenham and getting good speeds during peaktimes?

    Speeds are good tonight with Dodo, according to speedtesters on various sites. However on Steam and other places, including Apple, Microsoft etc, it's capping me at about 40KB/s!! NFI what is going on tonight. But at least it looks good here, right?

    http://www.speedtest.net/result/5430304587.png

  • 2016-Jun-25, 5:46 pm
    johnnytty

    Hook up day is tomorrow. Got a time of 8am, not sure how accurate that is or is it a guide of between 8 and 2pm?

  • 2016-Jun-25, 6:33 pm
    johnnytty

    Just got switched over.
    Results are
    Attainable upstream 44199
    Attainable downstream 107735

    Now just waiting for the txt from aussie BB that my account is setup.

    I'm in 3bwk-05

  • 2016-Jun-25, 6:33 pm
    Privateer

    I'm in 3BWK-05 as well, I'm def waiting on your results :)

  • 2016-Jun-25, 6:57 pm
    Marcmarcdv

    How do u know that you are connected to that one?

  • 2016-Jun-25, 6:57 pm
    johnnytty

    Results are in.

    94 down
    37 up

    Definitely happy with the results.

    Having some issues bridging the NF10W to my R7000 but I'll keep working on it.

  • 2016-Jun-25, 7:06 pm
    zandY

    Netcomm have a guide on thier website on how to set it up to allow for bridge mode although I haven't actually looked at it in great detail but the quick skim I had it looked alright. Most routers hopefully should be able to plug straight into the wan port with zero config and away you go.

  • 2016-Jun-25, 7:06 pm
    Marcmarcdv

    How close are you to the node?

  • rjchau

    Jacco writes...

    Looks like at least Internode and iiNet have different CVC buy in.

    Based on the complaints I've been seeing about iiNet speeds, I'd have to say yes. I'm not having any congestion issues with Internode.

    Here's my result from about two minutes ago � and if 8:20pm doesn't count as peak, not much does. :) I'm on a 50/20 plan.

  • Jacco

    rjchau writes...

    I'm not having any congestion issues with Internode.

    Tonight has been fine for me so far however the last 2 days were below 10 Mbps.

  • 2016-Jun-30, 8:27 pm
    Chris

    @Jacco happy enough with AussieBB, slow down during peak is negligible.

    To follow on from my complaint to Russell Broadbent, I received a reply today albeit a limited one. Though in fairness I can't hold him responsible for lack of enthusiasm from NBN in dealing with what's likely another complaint...

    He provided a few numbers to call to lodge a complaint. I rang the NBN complaint number, even though I was feeling a little daunted after I'd read AussieBB T&C's about not contacting their third party providers directly and being told a couple of times there's basically nothing they could do anyway.

    NBN complaint line said I had to raise an incident with my provider. I nearly snorted when he asked if 50Mbps was not enough for my needs. Bill Gates 640K memory assertion came to mind.

    Anyway rang AussieBB again, this time they were more sympathetic and raised an incident. Maybe it was the moons aligning, maybe it was because the tech support's name was Chris, maybe it was because the ISS is visible over the next few weeks (hope the clouds clear!!!). I don't know, maybe I'm just hoping for a sensible outcome!

    Fingers crossed and best of luck to all of you playing the node lottery!

  • 2016-Jun-30, 8:27 pm
    Hyakuretsu

    Hi guys, i've been reading around here and I still don't have any idea when nbn can be connected :( called telstra as they're our main guys for the internet and we've already ordered the service last June 2, says its available on the finder.com.au when I entered the address.

    Rollout Region ID 3BWK-03
    Status Ready for Service

    Basically we've been promised twice that they are going to get it started (june 10 and 17) but it never happened. Tried calling telstra and nbnco asking several times but no one can give us any information as what is causing the delay. It's just that I've had enough of paying $120 for shit internet when we can get nbn :(

  • bill redmond

    Just got on to the NBN in Pakenham � what a heap of crap.
    Speeds are slower than my previous ADSL � I'm getting 6mbs down but suprisingly 20mbs up.
    Pages take forever to load.

    This is after iinet told me my bob-lite was compatible with FTTN and then when it didn't work I was left without internet or phone for 3 days while waiting for a modem.

    Maximum Line rate
    50.64 Mbps 134.69 Mbps
    Line Rate
    44.19 Mbps 107.73 Mbps
    Data Transferred
    47.53 MBytes 621.09 MBytes
    Output Power
    13.1 dBm -0.4 dBm
    Line Attenuation
    2.8, 13.4, 19.0,N/A,N/A dB 9.2, 17.6, 26.2 dB
    Noise Margin
    10.6 dB 13.9 dB

    Can someone please interpret these and tell me if they are okay??

  • Chris
    this post was edited

    @Hyakuretsu

    Have you tried calling another provider? I would have assumed your area would have gone live a while back, finder.com.au is still showing my area in build status!?!

    I'd recommend looking elsewhere anyway, Telstra are not the cheapest providers. Even when they owned the infrastructure you could get better deals elsewhere!!!

    Now they are resellers you won't get a better connection from them anyway, not that I believe you ever did to be honest. Reports actually suggest they are congested during peak.

    Unfortunately that is a trend that is very familiar to me paying years for a subpar Telstra resold service.

  • 2016-Jun-30, 8:28 pm
    Jacco

    Chris writes...

    Bill Gates 640K memory assertion came to mind.

    Haha yea, I was trying to find an image from things like this said over time to summarize with NBN 25mbps at the end, this is close enough and sums it up nicely.

    http://i.imgur.com/mUVwA0K.jpg

    Anyway rang AussieBB again, this time they were more sympathetic and raised an incident.

    Keep us updated as to what happens. I believe we are both in the same situation where NBN has connected us to the Pillar and Cabinet where our old ADSL used to be served from instead of the FTTN cabinet cabinet closer with no pillar.

    I'm sure it's some kind of network planning failure as some nodes don't have a pillar next to them yet they are meant to service a DA. It just seems like instead of connecting to the new FTTN cabinet installed in a DA where there was no existing Pillar they have taken the easy route and connected to the FTTN cabinet where the old ADSL cabinet was. Happy to be proved wrong but my sync speeds like yours suggests the above.

  • 2016-Jun-30, 8:28 pm
    Privateer

    Bill,

    Nothing wrong with your stats at all! You couldn't get any better if you tried.

    Your problem is iinet with heavily congested CVC links during peak times.
    They finally issued a "minor fault" with no ETA.
    https://www.iinet.net.au/status/4801657

    All you can suggest is call and lodge a complaint.

  • 2016-Jun-30, 8:38 pm
    Jacco

    bill redmond writes...

    Can someone please interpret these and tell me if they are okay??

    Your stats are great, in fact... if we could trade I'd happily take them!

    Your issue is iiNet.... they are suffering capacity issues in at the Cranbourne CSA's. (Points of Interconnect for NBN in Pakenham)

    You either have to wait until they pay for an upgrade to their backhaul or move to a new provider.

    EDIT: Beaten to the punch by Privateer!

  • 2016-Jun-30, 8:38 pm
    bill redmond

    Privateer writes...

    All you can suggest is call and lodge a complaint.

    I will certainly be doing this � Paying for 100/40 and getting 6/20 doesn't seem quite right. Good job I'm not on a contract.
    Thanks for the information on the stats � I'm about 80m from the node, so I didn't expect dial-up speeds.

  • bill redmond

    .
    Double post because of response time.....

  • Chris

    Jacco writes...

    Keep us updated as to what happens.

    Will do. Like you said I definitely think they've taken the easy way out. DBYD shows my copper joins practically under the node and the copper joining to a pillar about 100m up the road. This pillar is the only one I'm aware of within the DA shown on NBN maps.

    Are the NBN tech's contracted? Would add to the possibility of it not being a design decision...

  • 2016-Jun-30, 8:46 pm
    Jacco
  • 2016-Jun-30, 8:46 pm
    zandY

    Mmm not so great speeds right now 930pm
    http://www.speedtest.net/my-result/a/2033310660

    Compared with only 2 hours ago
    http://www.speedtest.net/my-result/a/2033100299

    About rhe best average I'm getting right now is 16 down 30 up

  • 2016-Jun-30, 8:48 pm
    Jacco

    Down below 15mbps here at the moment too, was 50mbps all night up to this point.

  • 2016-Jun-30, 8:48 pm
    Chris

    Jacco writes...

    Found it! :D

    Ha, hilarious, the shortsightedness of only looking at right now!

    Jacco writes...

    Down below 15mbps here at the moment too, was 50mbps all night up to this point.

    A current test. To be honest, it's marginally better than usual to make it worse for you guys lol.

    http://www.speedtest.net/my-result/5442611344

  • Hyakuretsu

    Hi Chris, thanks for the info. Yeah, we only called telstra as we also have our mobile service with them. I'll contact AussieBB again (we did more than a year ago, but before the nbn started here) and yeah, it's showing it's ready for service but idk :(

    just annoying we get different reasons each time we call lol

  • Hugo Rune

    http://www.speedtest.net/my-result/5442706321

    Haha flapping lol.

    Actually a bit faster than the one I ran just before but I didn't save the result.

    My line is fine � I was getting about 97 MBps down and 36 MBps up first thing this morning, it's obvious what the issue is.

  • 2016-Jun-30, 8:59 pm
    zandY

    Hugo you should call iinet looks like they've out you on the wrong plan. Make sure you ask for a 100/40 intead of the NBNMTMADSLNONETFLIX plan they seem to have set you up with lol

    Thats so shit house it's not even funny.

  • 2016-Jun-30, 8:59 pm
    racka

    Even better, churn (or whatever the NBN version of churn is) away from iinet. My other half and I are both on AussieBB and very satisfied with them, even during peak they're great.

  • Hugo Rune

    zandY writes...

    Hugo you should call iinet looks like they've out you on the wrong plan. Make sure you ask for a 100/40 intead of the NBNMTMADSLNONETFLIX plan they seem to have set you up with lol

    Well, at least you made me laugh :)

    Daft thing is, if all the neighbourhood kids are going crazy with bittorrent, when they use up all their data they're only going to get shaped down to 8/1Mbit/s, and I suspect iinet don't have nearly enough bandwidth to cater for that anyway. They should shape down to 256k/256k.

  • zandY

    Anyone with aussie seems Cranbourne backhaul is finally starting to hit a little bit of slowdown during peak for the first time last night and seems they're already flicking the switch to upgrade it today. Basing this on a post by John from Aussie in one of the Aussie threads. They always said they could light up more capacity virtually instantly so that's awesome they're doing that already.

  • 2016-Jul-1, 8:34 am
    zandY

    Hugo Rune writes...

    Well, at least you made me laugh :)

    It's the only thing you iu can do really with such poor speeds. Keeping in mind fibre guys would be suffering just the same so this has nothing to do with stone age copper although let's put a small disclaimer aroind that statement. You could argue copper indirectly impacts it due to the lower revenue with that model which in turn means nbn have higher cvc pricing and RSP's purchasing the bare minimum.

  • 2016-Jul-1, 8:34 am
    bill redmond

    At least it makes the voting a little easier this weekend � Mr Broadbent represents the party that gave us Malcolm Turnbulls Mess (MTM) � so he is not getting my vote.
    Perhaps we can cause a big enough swing to send a message.

  • 2016-Jul-1, 8:42 am
    vinnie05

    racka writes...

    Even better, churn (or whatever the NBN version of churn is) away from iinet. My other half and I are both on AussieBB and very satisfied with them, even during peak they're great.

    shhh... don't tell everyone or AussieBB will run out of capacity, they won't be able to cope with the amount of iinet customers churning ;)

  • 2016-Jul-1, 8:42 am
    racka

    First rule of AussieBB?

  • 2016-Jul-1, 8:43 am
    vinnie05

    racka writes...

    First rule of AussieBB?

    See what you did:

    John Alexander writes...

    Upgrading the Cranbourne backhaul as we speak...

    John Alexander writes...

    Yeah, it hit the top last night, but the upgrade has gone through so it should be all good again.

  • 2016-Jul-1, 8:43 am
    Hugo Rune

    Has anyone here switched away from their NBN ISP to another one, and what was involved? i.e. did you have to disconnect before you could initiate the signup process with the new ISP?

  • 2016-Jul-1, 8:43 am
    Demondied
    this post was edited

    Just switched over to the NBN today with Aussie BB, I think we are on the 25/5 plan but this is still pretty slow. Friday at 1pm http://www.speedtest.net/my-result/5444431419

    Edit: After checking speeds on my phone next to the modem Im getting about 23.5 mpbs down which is perfect for our current plan, It just seems to run rather slowly on my pc. The PC is a couple of rooms down from the modem and I am using a Netcomm wireless device to send the internet through the electricity from the modem to the PC. Any ideas on what else I could use to connect my PC to the modem with? I don't have a phone socket in the room.

  • 2016-Jul-1, 8:43 am
    zandY

    Hugo Rune writes...

    Has anyone here switched away from their NBN ISP to another one

    I'm sure there's more than have done it but I was watching another guy who had done it recently.

    /forum-replies.cfm?t=2538374

  • 2016-Jul-1, 9:19 am
    racka

    Demondied writes...

    Any ideas on what else I could use to connect my PC to the modem with?

    AC wifi

  • 2016-Jul-1, 9:19 am
    gstfree

    Does anyone needs to be home for FTTN activation? I am with Aussie Broadband.

  • Demondied

    Ours just turned on during the time frame we were given.

  • Demondied
    this post was edited

    Found my modem info. If the max speed is called B0 line rate then mine shows 21921 up and 38210 down. Seems kinda low for 610m.

  • 2016-Jul-1, 12:56 pm
    Hugo Rune

    New record:
    http://www.speedtest.net/my-result/5444947571

    It'll get slower than this, though. The worst of the peak starts hitting after 7:30 pm.
    Impressed the website loaded. Maybe they have done some optimisation to help web traffic.

  • 2016-Jul-1, 12:56 pm
    incawgneeto

    Dodo is flying (sic) tonight, not only is it showing the usual speedtest results as per below, it's actually backing it up this time by being able to download at above 1KB/s

    http://www.speedtest.net/result/5445000152.png

  • Chris

    ^ Wow Hugo, just wow. I'd be churning quick smart!

  • Sponks
    O.P.

    gstfree writes...

    Does anyone needs to be home for FTTN activation? I am with Aussie Broadband.

    Yes. NBN won't do the install if you aren't home. I got this info from the technician himself on Wednesday. They don't even look at the copper records anymore they just put a tracer on the phone point in the house, check that it's found on the copper point coming into your house (near meter box usually) then find it at the pillar/node. They then run some tests on the line from back at the house and give you the ok/not ok. Takes about 30 mins. They apparently have about 18 booked a day and don't get to a lot of them so they are rescheduled.

  • 2016-Jul-1, 3:06 pm
    Chris
    this post was edited

    Well that's interesting. I was home when they connected me, no one ever came to the door and no one checked my internal points.

    Update in regards to my line length. AussieBB lodged a incident, NBN came back and said the connection was within spec for the line length. Seriously.....really.... OMG!!!!! Of course it's within spec for a line run of 800m douchbags. AussieBB tech said there wasn't much more they could do and to call NBN again. NBN say there's nothing they can do and the complaint should be lodged by AussieBB.

    Ah the memories of phoning iiNet month after month as my ADSL service was slower than dailup, only to be told there was nothing they could do as it's Telstra's infrastructure. Telstra wouldn't deal with me as I was a direct customer. That's apparently progress people.

    I want answers and it seems no one can provide them... I'm so pissed off with the hand balling!

  • 2016-Jul-1, 3:06 pm
    Sponks
    O.P.

    They must have made the call between then and now to ignore the records and bite the bullet. Maybe some areas are maintained better than others perhaps, doubtful though as it would be the same lousey techs.

  • Jacco
    this post was edited

    Chris writes...

    AussieBB tech said there wasn't much more they could do and to call NBN again. NBN say there's nothing they can do and the complaint should be lodged by AussieBB.

    May as well be branded Telstra.... NBN will of course do nothing as their mandated 25mbps sync is being achieved, nothing to fix here move on.

    We are all now playing node lotto for those of us who have had a new cabinet installed to their DA where no pillar or DSLAM exisited due to some old Pillars servicing 2 DAs... This added to the no ADSL ports factor issue more than it should have, 2 DAs serviced by one cabinet with limited ports for the houses wanting fixed line internet.

    NBN comes along and they separate out the DAs by installing FTTN Cabinets next to existing Pillars and then install additional FTTN Cabinets to areas where there was no existing Pillar due to a shared zone. Come install day they still connect to a Cabinet where the old Pillar/DSL DSLAM is was which is further away in an adjacent DA... wtf!? Wonderful progress we have!

  • Jacco

    Gogo Internode.... Getting worse every night, waiting for the below 1mbps mark that iiNet are giving, any day now.

    http://www.speedtest.net/my-result/i/1699002336

  • 2016-Jul-4, 8:09 pm
    Sponks
    O.P.

    The big RSPs are well aware of the congestion but it seems to me they are deciding not to upgrade their cvc capacity until people start leaving. I highly doubt they read whirlpool like the smaller ones do. I personally would leave them and sign up for a month to month plan with AussieBB where you can get the speeds you sign up for.

    That's just me, but putting up with complacency like that just tells them it's ok to do it and treat their customers like cattle.

  • 2016-Jul-4, 8:09 pm
    Jacco

    Sponks writes...

    That's just me, but putting up with complacency like that just tells them it's ok to do it and treat their customers like cattle.

    It's on my mind already. There is a reason why I have not and will not go with contracts while on NBN for this reason alone. I've been with 'Node for my ADSL flawlessly for as long as I can remember getting ADSL1 in the early days, however there is no loyalty for service and I will move as I see fit... I'm still within my billing period so we shall see what happens in the next week or two where I end up.

    If AussieBB or SkyMesh (When available) can show they will fix congestion within days of things happening they will get my custom.

  • 2016-Jul-5, 7:14 am
    Chris

    Jacco writes...

    May as well be branded Telstra

    Oh the similarities are mind blowing and made me wonder if nothing had been learnt. Difference is Telstra is a publicly listed company answerable to shareholders, NBN Co is government owned and therefore in my opinion should be answerable to the people that bankrolled it. Regardless, providing a technology severely crippled by distance and then taking short cuts which exacerbate this issue is just plain stupid!

    So anyway, a glimmer of hope is yet again on the horizon. My third call to NBN complaints yesterday had me talking to a different operator that seemed more interested in resolving the issue rather than compounding it. They admitted my complaint was a first for them and after reading the contents of my complaint decided to ask a supervisor what to do (something I'd been denied by the previous two reps).

    They confirmed that the type of incident that was lodged was related to speed and this will always show within spec for the line distance. Seems I'm forging new ground here as this kind of complaint is apparently new to NBN and AussieBB. Speed is obviously a symptom but not the actual issue, my issue has always been the line distance.

    So back to the RSP to lodge a change of location incident. for want of a better term. AussieBB lodged that yesterday and I am hoping sanity prevails. Fingers crossed!

    Jacco writes...

    If AussieBB or SkyMesh (When available) can show they will fix congestion within days of things happening they will get my custom.

    Agree with Sponks, I'd be running when your billing period ends. I haven't noticed major slow downs, but as per previous posts the Cranbourne POI apparently hit it's max and AussieBB upped the CVC straight away. I can only think this pro-activeness will be a boon for AussieBB given the congestion on other networks.

  • 2016-Jul-5, 7:14 am
    Jacco
    this post was edited

    Chris writes...

    So back to the RSP to lodge a change of location incident. for want of a better term. AussieBB lodged that yesterday and I am hoping sanity prevails. Fingers crossed!

    That's progress at least, hopefully they check things out and do something for you. I'm still not 100% sure which cabinet I am connected to and unless RSPs are able to see that or I can request that from NBN Co directly (Doubt it) then I don't know if what you are lodging would work for me. I shall be watching your updates for any fixes though and if I do end up with Aussie BB then I can use your case as a base line to check out my connection also... (probably)

    Interestingly though everyone says when you walk by a FTTN Cabinet you can hear a low humming noise ie it's powered. When I walk by the one I assume to be correct as per www.mynbn.info I don't hear anything and I'm not even sure it's on?

    Agree with Sponks, I'd be running when your billing period ends. I haven't noticed major slow downs, but as per previous posts the Cranbourne POI apparently hit it's max and AussieBB upped the CVC straight away. I can only think this pro-activeness will be a boon for AussieBB given the congestion on other networks.

    Seems I am actually within a few days of the billing cycle, so I'm going to make a call today... may be an Aussie BB customer within days!

  • 2016-Jul-5, 9:19 am
    Shan Jay

    Jacco writes...

    may be an Aussie BB customer within days!

    Good choice! Don't expect a quick connection though, lead time is about 2-3 weeks at the moment. I signed up last week and my connection day is 14/07.

  • 2016-Jul-5, 9:19 am
    Jacco

    Shan Jay writes...

    Good choice! Don't expect a quick connection though, lead time is about 2-3 weeks at the moment. I signed up last week and my connection day is 14/07.

    I'm already on FTTN, so should only be a few hours once my old connection goes down.

  • 2016-Jul-5, 11:11 am
    Chris

    Jacco writes...

    That's progress at least,

    Definitely, some movement is better than none! NBN seems to operate on a black box methodology, ie no one outside of that box knows exactly what goes on. Telstra v2 in that sense.

    I still don't have confirmation on which node I'm connected to and probably won't until, thinking positively, I'm swapped to the one opposite me. I've not noticed a hum from either of the nodes I've been close to. :\

    Shan Jay writes...

    lead time is about 2-3 weeks at the moment.

    Not sure if it makes a difference but is yours an existing NBN connection? ie would anyone actually need to physically visit the node for a churn.

    edit: beaten to the punch.

  • 2016-Jul-5, 11:11 am
    Jacco

    Well signed up with Aussie, and 'Node cancelled � should be an Aussie BB customer in a few hours when I get home if not tomorrow at some stage. Been with 'Node for over 10 years and it's a shame to leave and can't fault their service along with some recent dealings their staff they have been top notch... just their delay in fixing CVC capacity with an unknown ETA isn't good enough. I realise this is probably and mostly out of their own control and I feel for those who are on iiNet suffering much worse but I wasn't going to wait and see what happens for it to happen all over again once their upgrade hits peak again.

    AussieBB sales confirmed they can do a 'churn' process or whatever NBN calls it while I was signing up. That said however due to recent reports from others floating around the forums that this has been an issue with other RSP's I've covered my bases by cancelling my existing service while Aussie start their provisioning process.

    Hopefully looking forward to being able to use my connection at majority full speed when ever I want including Peak time... last night was woeful and I may as well have been back on ADSL1 days, buffering nightmare!

  • Shan Jay

    Jacco writes...

    I'm already on FTTN

    My bad, it should be quick then.

  • Shan Jay

    Should I wait until my NBN is connected before cancelling with my existing provider (Telstra)? Or do I need to cancel at all? Since my number is being ported/cancelled, does this trigger an auto cancel on the other provider's end, similar to how number porting works with mobile providers?

  • 2016-Jul-5, 1:22 pm
    Jacco

    Shan Jay writes...

    Should I wait until my NBN is connected before cancelling with my existing provider (Telstra)? Or do I need to cancel at all? Since my number is being ported/cancelled, does this trigger an auto cancel on the other provider's end, similar to how number porting works with mobile providers?

    I had my landline / ADSL with Internode before I moved to FTTN which is obviously on billed from Telstra. When I updated to FTTN my phone services and associated POTS services (silent number etc) was all cancelled automatically but Internode provisioning team took care of it for me.

    So in theory you shouldn't need to contact them about it as NBN should notify Telstra of cancelled / migrated services. That being said, considering who we are talking about here I would probably call a few days after your activation just to be sure just for your own peace of mind.

  • 2016-Jul-5, 1:22 pm
    Shan Jay

    Jacco writes...

    So in theory you shouldn't need to contact them about it as NBN should notify Telstra of cancelled / migrated services. That being said, considering who we are talking about here I would probably call a few days after your activation just to be sure just for your own peace of mind.

    Thanks, and duly noted. :)

  • 2016-Jul-5, 1:34 pm
    Jacco

    Has to be one of the fastest FTTN churns I've seen here so far. Signed up with Aussie BB at about 3:30pm � got home no Internet from old RSP.

    Call Aussie BB to confirm � NBN cut me over at about 5pm, account settings finalised and now back online.

    50/20 � maxed out at least on download speed, technical dept confirmed line length appears to be at least 1km so my thoughts of being connected to the old DSLAM Pillar in the adjacent DA is confirmed. I shall be watching your response closely Chris to see if Aussie BB get anywhere with NBN fixing up a relocation request to the cabinet where you are meant to be connected to.

    For now, peak hour this is my result, happy transfer and no more congestion :)

    http://www.speedtest.net/my-result/5453758265

  • 2016-Jul-5, 1:34 pm
    SLE355
  • Sponks
    O.P.

    Jacco writes...

    happy transfer and no more congestion :)

    Nice work Jacco for making the switch, that's great news. Hopefully more will follow if the other RSPs don't up their game.

  • zandY

    No we don't hopefully want more to follow. Move along nothing to see here :) we don't want to share our fast internet's haha

  • 2016-Jul-5, 2:37 pm
    Chris

    Jacco writes...

    50/20 � maxed out at least on download speed

    Nice glad it's been a positive experience. Keep forgetting to spruik Sponks referral list, if anyone is considering connecting to AussieBB get in touch with Sponks, you'll get a free month when your turn comes around. :)

    I shall be watching your response closely Chris to see if Aussie BB get anywhere with NBN

    Still waiting for a reply, not sure how long it will take, I suppose I'll give them until Friday and then contact them again to see what's going on.

  • 2016-Jul-5, 2:37 pm
    Ultim0t3ch

    Hi Guys,

    My area � Craigieburn, VIC 3064 � 3CRB-02 is going live / RFS this Friday 08/07/2016 � NBN FTTN.

    Just want to get feedback from you guys in terms of RFS dates as Pakenham went live recently for FTTN.

    Is the RFS date pretty much spot on?

    Does all the RSP especially Telstra / Aussie Broadband will have access to all the property addresses on the date of RFS � 08/07/2016 itself or is there any delay of few days for their system to syncronize with NBN?

    How is the experience of signing up online with Aussie Broadband, how much is the wait time for them to connect the service?

    How is Aussie Broadband's performance during peak hours?

    I am currently with Telstra for adsl2+ when I called them yesterday they offered me $99 NBN 1000GB bundle plan however they will charge $15 extra every month for speed boost for 100/40 speed tier and I am not willing to make them richer.

    I've already whimed to Phil@Aussie BB however have not received any response yet.

    I will appreciate your response/feedback.

    Thanks,
    UT

  • 2016-Jul-6, 12:41 pm
    John Alexander

    Phil is on leave at the moment so won't reply :)
    You can whim me if you like.

  • 2016-Jul-6, 12:41 pm
    Ultim0t3ch

    John Alexander writes...

    You can whim me if you like.

    Just sent you the whim :)

  • 2016-Jul-6, 12:48 pm
    Marcmarcdv

    Mee Too :)

  • 2016-Jul-6, 12:48 pm
    Jacco

    Ultim0t3ch writes...

    Just want to get feedback from you guys in terms of RFS dates as Pakenham went live recently for FTTN.

    Is the RFS date pretty much spot on?

    My area had a go live date of 27th May � was able to put through an order with my then current ISP for an upgrade that same day but it was 1 week wait for an NBN tech for cut over. The first go live dates in Pakenham were delayed 2 days so you just need to try your luck.

    How is Aussie Broadband's performance during peak hours?

    Only signed over to AussieBB on FTTN transfer last night, it was the first night in in weeks that I have had full speed through peak time, so yeah they are on top of things. There was a post late last week to advise of Aussie noticing that peak rates were hit and their guys hit the upgrade button the same night. Their direct relationship with NBN Co allows them the freedom to fix things up for their customers quickly and their plans are extremely good value!

    I am currently with Telstra for adsl2+ when I called them yesterday they offered me $99 NBN 1000GB bundle plan however they will charge $15 extra every month for speed boost for 100/40 speed tier and I am not willing to make them richer.

    Don't do it. Don't lock yourself in to contracts on the NBN, period. With more competition coming in the future, locking yourself in to contracts and then getting stuck with some RSPs who are suffering peak congestion you are just setting yourself up for a bad and costly time if you want to leave. If you go with an RSP with no lock in contract (ie: month to month) you are then free to leave anytime you feel the service is not delivering what you are paying for.

  • 2016-Jul-6, 1:05 pm
    Ultim0t3ch

    Jacco writes...

    Don't do it.

    Thanks Jocco for your response however John@Aussie BB advised me via whim that initially my area � Craigieburn will be off-net and once they have enough users than they will try and get their own POI there.

    With this off-net solution I am not 100% sure if it will be excellent speed as you guys get while connected directly to their POI or not?

    May be I will signup month-to-month with them and will see how it performs before exploring other options

  • 2016-Jul-6, 1:05 pm
    Jacco

    Ultim0t3ch writes...

    May be I will signup month-to-month with them and will see how it performs before exploring other options

    Good option and at least then you give them +1 to their subscriber list in the area to get their own POI faster.

  • 2016-Jul-6, 2:11 pm
    Chris
    this post was edited

    So the saga continues :|

    The incident AussieBB lodged was a change of infrastructure location request. Apparently some back and forth between AussieBB and NBN ensued, NBN stating that the planning was thorough and it would be exorbitantly expensive to change the node I'm connected to. No information on where I'm connected or why, apparently that is NBN Co classified information.

    It was then decided the only future course of action was for me to lodge a 'change of technology' application. Now my current request has nothing to do with a change of technology. But this is apparently the only option available.

    So a call back to NBN, this time I was greeted with the exact same spiel AussieBB were provided. The planning was thorough, the design met requirements (couldn't get the rep to clarify what those requirements were, ie the guaranteed 25Mbps), they could not provide me with where I'm connected or why that connection decision was made. Just to feel warm and fuzzy that a node was placed across the road for a reason and that NBN Co's due process was followed...

    After going around in circles for about 30 mins the rep said to call AussieBB back and ask them to provide a complaint specialist, failing that to talk to a supervisor (funny that was the same advice AussieBB provided me in the first case when dealing with NBN), failing that to ask them to contact NSOC.

    So that's where it's at.

  • 2016-Jul-6, 2:11 pm
    Jacco

    Chris writes...

    So the saga continues

    Ahh the ongoing cluster f... that FTTN is.... billions of tax payer funder dollars and this is where we are? lol...

    Remember, Turnbull said faster, sooner, cheaper....... well the Cheaper part was wrong, costs now the same as FTTP was going to cost. Faster... lol ahahaha yeah lets not go there, Sooner � that's debatable.

  • 2016-Jul-6, 2:48 pm
    peter.read

    Can't sign up due to an NBNco "network short fall" error in the Hills Estate. Anyone else have the same issue around Pakenham?

  • 2016-Jul-6, 2:48 pm
    Chris

    Jacco writes...

    billions of tax payer funder dollars and this is where we are? lol...

    Yup, I think the thing that annoys me most is the lack of transparency. Is it that hard for NBN to get up the map, point out for instance my copper went straight down the hill away from the node directly opposite, case closed.

    Instead numerous calls, a couple of incidents lodged, a waste of my time, AussieBB tech supports time, even NBN's time etc. I think it's likely they've done exactly what you hypothesise, they've connected us from the RIM to cut costs. It wouldn't matter much if it was fibre, but does when it's copper... They chose copper and now their cost cutting is the cherry on top!

    edit: sorry peter haven't heard of that one yet.

  • 2016-Jul-6, 3:15 pm
    Jacco

    I wonder what would happen if say someone was to lodge a second line install request for FTTN, which then incurs a new line fee. Would the second line share the same pair going back to the further Cabinet or would a new pair be found closer to closest FTTN Cabinet? Curious....

  • 2016-Jul-6, 3:15 pm
    Chris

    I would be curious too, but am sure they won't tell you either way until you pay up. Even then they won't tell you, the results would have to confirm it either way.

    It's like the request for change of tech, I have to pay up (I believe it's about $600) just for them to look into it, who knows what the quote will be. Most I've read about are actually a change of tech (FTTN > FTTP) not a movement of connection, they're all coming in around the $12-13k mark.

    I'd think they could take my copper pair from the junction it connects to across the road and with less than a meter of copper connect it directly to the node. Though I'm not sure whether they'd entertain that, more likely they'd quote me for digging 1km of the street up... lol

  • Jacco

    Chris writes...

    Though I'm not sure whether they'd entertain that

    Comes back to their mandate � minimum 25mpbs.

    NBN looks at the application of fault and goes through a script....Does this pass our minimum required speed? Yes � sorry, too hard to make it any better => move along to next job in queue.

    I am still curious about the subsequent FTTN install though, hopefully someone more experienced (or at least an old Telstra or existing NBN Tech) may answer this. I'd happily pay for a second line install if I knew it was going shortest path to the closest Node..... however as it is unknown I would almost guess at a certainty it would go back on the same path of the existing pair.

    What I'd like to know also is this: What happens to those areas where ADSL Cabinets which used to service 2x copper DAs (Distribution Areas) which may be up to 400+ homes want to connect to FTTN and had existing active phone lines on that Pillar? If we take their current theorised approach and connect all homes where the original Pillar is they are going to run out of VDSL ports as there are up to 384 VDSL ports per cabinet, yes? That also depends if they had fully populated each cabinet instead of deciding to only install the number needed for each access distribution area by home count. The cabinet where I believe they have cut me over to near my old ADSL service has only been marked to service 154 homes. Once that limit is reached maybe we are seeing what was mentioned by Peter above as a "network short fall" error.

    I have seen many areas around Pakenham where there are new FTTN cabinets installed but there are no existing pillars near the cabinets at all. Are they actually connecting people to the appropriate ADA for their area or seriously taking the low cost approach to "hey, I see your ADSL / Phone line goes there � that cabinet is easier" and perform the cut over.

  • Chris

    If you haven't already have a read of this thread, especially posts from "Fast is good".

  • 2016-Jul-6, 7:56 pm
    Jacco

    Chris writes...

    If you haven't already have a read of this thread, especially posts from "Fast is good".

    Seen some of it a few nights back but not all of it. All I get from that is we are both SooL..

  • 2016-Jul-6, 7:56 pm
    Chris

    Ha, seems that way. :\

    I just bumped into a NBN contractor at the pillar at the beginning of my estate. He was connecting someone just down the road from me, he tried to quickly track my connection but with my phone line disconnected it was a no go.

    So anyway it's pretty much guaranteed that pillar (which is 100m from me) is the one I'm connected to. He seemed to have no idea where the copper went, he was just jumpering (is that a word lol) the connection at the pillar.

  • 2016-Jul-6, 8:32 pm
    REDRUM

    Finally got connected tonight in Heritage Springs on Telstra, after a month of botched orders, cancellations and phone calls.

    65/20Mbps max rate, 60/20Mbps line rate with 100/40 pack, however, I cannot pull any more than 10Mbps down (connected via Ethernet).

    Is Telstra congested tonight? I'm assuming given that my upstream performance matches the line rate, that its not congestion? http://www.speedtest.net/my-result/5458789980

  • 2016-Jul-6, 8:32 pm
    Chris

    Yup most likely congestion, plenty of speed tests showing people with high upload speeds but downloads a completely different story.

  • Hugo Rune

    Transferred from iinet to internode.

    http://www.speedtest.net/my-result/5458872509

    Someone's flapping with me.

  • Jacco

    Hugo Rune writes...

    Transferred from iinet to internode.

    http://www.speedtest.net/my-result/5458872509

    Someone's flapping with me.

    Internode an iiNet appear to have different CVC access so not out of the question to be better.

    Just watch this space � http://advisories.internode.on.net/item/15119/

  • 2016-Jul-11, 11:10 pm
    snitzel

    Connection has been pretty stable, uptime has reached 18 days in a row now without a drop out.
    Wonder what the record is
    I'm on Telstra nbn in heritage springs

  • 2016-Jul-11, 11:10 pm
    REDRUM

    snitzel writes...

    Connection has been pretty stable, uptime has reached 18 days in a row now without a drop out.
    Wonder what the record is
    I'm on Telstra nbn in heritage springs

    How have you been finding congestion? I only got on Friday last week and the only time I saw more than 10Mbps was between midnight and 11am.

    This week with people back at work I get ~55-60Mbps in the morning and slowly peters off to <10Mbps by 4pm onwards. I've been a Telstra customer for decades and always stuck with them as I never had congestion issues on their HFC network when I lived in Mordialloc. I really hope they are going to resolve it soon.

  • snitzel

    At most of the time I get around 47 down and 20 up, on the 50/20 plan. Max sync is 135 down 53 up. Node is pretty close about 60m on other side of road.

    the first couple of days peak was only about 15, but after that peak is above 30 at least

  • REDRUM

    snitzel writes...

    the first couple of days peak was only about 15, but after that peak is above 30 at least

    I can only dream, prime time speed test tonight on Telstra in heritage springs (router synced @ 62/20) http://www.speedtest.net/my-result/5470279478

    Compared to this morning http://www.speedtest.net/my-result/5469424362

    Even my utterly hopeless ADSL1 connection gave me 4mbps... ! I really hope this is congestion and fixable!

  • 2016-Jul-12, 12:22 pm
    Jacco

    Still going strong here since moving RSP on 50/20 plan � Wish i could get better but Node distance is fail.

    Pretty much get this any time of the day though, so thanks AussieBB :-)

    http://www.speedtest.net/my-result/5470304297

  • 2016-Jul-12, 12:22 pm
    Sponks
    O.P.

    REDRUM writes...

    I can only dream

    Good to hear from another fellow heritager! Yeah a lot of people in this thread have seen the light and moved over to AussieBB while the bigger RSPs are getting slower and slower while they are choosing to not upgrade their bandwidth allocation from NBN. Those speeds are a joke, wow.

  • rollee

    In cardina lakes. On IINET 100/40 plan. Up until 3 days ago peak was 0.6/9 off peak 25/9. Now getting 25-30/9 still on 100/40 plan.

    Event 4801657 should be fixed supposedly around 27th July.

    I have given iinet until the 30th b4 I jump ship.

  • Privateer
    this post was edited

    Lakeside here.
    I think iinet are doing some QoS on their link now, to make it usable at peak times until its upgraded.
    I'm on 25/5 and until late last week I was getting less than 1mbit peak, internet browsing and netflix were unusable from 5pm to 1am.
    Now browsing and netflix work fine, speedtest goes through at full speed, but torrents and a few other things seem to be limited 512kbits or so.

    No doubt when someone rings up now they will say nothing wrong, look at your speed test result :P

  • 2016-Jul-12, 9:12 pm
    Jacco

    REDRUM writes...

    I really hope this is congestion and fixable!

    It's fixable, sure... but how long are you willing to wait for that to happen? The issue is once an upgrade is done, how long until it happens again with another no ETR?

    I had my FTTN connection with my original RSP for 1 month and then walked once the speeds were dropping day by day. I wasn't getting as bad as some people have been getting ie; less than 1mbps all day which is woeful but I wasn't going to wait for it to happen to me and hope for a speedy fix.

    This is an absolute reason not to go on contracts with NBN � if someone can't deliver the service and fix within a reasonable time frame, find someone who will and deals with NBN Co directly for purchasing in more CVC and move without penalty.

  • 2016-Jul-12, 9:12 pm
    Shan Jay

    AussieBB is activating my connection today. Looking forward to running a few speedtests tonight :D.

    Quick question though, do AussieBB send an SMS or something to let me know when it's done? And how soon after do they send it?

  • 2016-Jul-12, 9:30 pm
    jnarain

    Yes they do, Excellent service from Aussie BB.

  • 2016-Jul-12, 9:30 pm
    Warnek

    I'm in Henty Park on 3BWK-03-14 and strangely my Speed Test results are great. Everything else is absolutely crap. 92-93Mb/s from Speedtest.net Actual downloads are either so slow that they time out or will take hours for a 30 MB file.

    Scratching my head at the moment.

  • 2016-Jul-13, 6:12 pm
    Shan Jay

    Warnek writes...

    Actual downloads are either so slow that they time out or will take hours for a 30 MB file.

    Are the downloads from Australian or overseas based hosts?

  • 2016-Jul-13, 6:12 pm
    Shan Jay

    jnarain writes...

    Yes they do, Excellent service from Aussie BB.

    Thanks! That's great to hear.

  • Warnek

    Shan Jay writes...

    Are the downloads from Australian or overseas based hosts?

    Both. I'm with Internode. Tried their own "Speed Test" downloads. Microsoft, nVidia, Steam etc. All are painfully slow. Most of those don't generally provide slow download speeds.

  • racka

    Warnek writes...

    I'm in Henty Park on 3BWK-03-14 and strangely my Speed Test results are great. Everything else is absolutely crap. 92-93Mb/s from Speedtest.net Actual downloads are either so slow that they time out or will take hours for a 30 MB file

    What sort of modem are you using? If it's an Asus DSL-AC68U, enable 802.1Q and it'll resolve your problem.

  • 2016-Jul-14, 9:28 am
    Warnek

    racka writes...

    What sort of modem are you using? If it's an Asus DSL-AC68U, enable 802.1Q and it'll resolve your problem.

    Netgear D7000. That's not an option in the Netgear. The PC is wired to the router so not WiFi. I'm tempted to convert it to Modem only and use an existing router to see if I can get different results. Assuming I can make that work

    Internode want 2 days of speed test results before they will escalate the issue any further, which seems a bit pointless given SpeedTest is the only site I get good performance from.

  • 2016-Jul-14, 9:28 am
    Privateer

    I don't think its your equipment.

    Internode have the same issue as iinet, I don't know if they share the same CVC link to the Cranbourne POI since they are both owned by TPG, but they both have the same notice.

    https://www.iinet.net.au/status/4801657
    http://advisories.internode.on.net/item/15119/

    Like I said before, I suspect they are now prioritising network traffic since last week until they upgrade them hopefully.
    Speed tests were rubbish during peak times before that but fine during offpeak. Now the speedtests are fine anytime, but downloading most things at any time is rubbish.

  • 2016-Jul-14, 9:34 am
    Warnek

    Ah ok. That makes sense though strange they would even offer to escalate to NBN if that's the case.

  • 2016-Jul-14, 9:34 am
    Shan Jay
    this post was edited

    I received my SMS from AussieBB about 30 mins ago, and 10 minutes later my wife sent an SMS to say the net had gone down and the phone line went dead, so she switched across the phone cable (I left everything setup with instructions :) ).

    She said it's online and the internet appears to be working fine., so all looks like it's gone to plan so far. (so far a faultless experience with AussieBB, very happy so far A++++).

    I asked if it was fast, her response "I don't know" XD. Anyway, she didn't have time to run a speedtest as she had to rush out to pick the kids up from school.

  • 2016-Jul-14, 3:45 pm
    zandY

    Privateer writes...

    nternode have the same issue as iinet, I don't know if they share the same CVC

    No they don't they have separate CVC.

  • 2016-Jul-14, 3:45 pm
    Shan Jay

    So far, so good.

    Ping 9ms
    Download 45.81
    Upload 18.25

    http://www.speedtest.net/my-result/5475715613

    This is on the AussieBB 50/20 plan, so it's up there. Not sure I could go higher (or would need to). This is in the old area of Pakenham, north side of the highway.

  • Shan Jay

    The connection has been awesome, but when trying to login to the My AussieBB page (using the details provided in the letter) it says "Username or password was incorrect. Try again" (I definitely made sure I was entering it right and that caps/num lock weren't the issue.

    I'll have to call support tomorrow to have it reset I guess. It's just a pain, because I've never logged in or change the password, so I would expect the login details in the letter should have worked.

    Oh well, minor hiccup. I guess it'll be a good test to see what their support dept is like to deal with.

  • Hugo Rune

    Privateer writes...

    Internode have the same issue as iinet, I don't know if they share the same CVC link to the Cranbourne POI since they are both owned by TPG, but they both have the same notice.

    I've heard that from both sides, but the only thing I can say is that my experience since shifting from iinet to internode was the opposite. There's peak congestion on international bandwidth � to a point � but even then, I can watch youtube at 720p without buffering on almost all nights. Speedtests though would be about 95/37.

    On iinet, it couldn't even load the whirlpool front page without pausing for a few seconds, youtube would buffer at 240p and even the blocky resolution below, speedtests showed the connection wasn't much faster than ISDN and there was extreme packet loss.

    The only thing I suspect is that iinet was using the congestion as a response to customer complaints, but ignoring what was probably a severe CVC issue.

  • 2016-Jul-14, 10:24 pm
    Warnek

    The connection was much better last night. Sitting around the 50-60 area. Will just have to persevere with it I guess at the moment. The inconsistency is more annoying than anything

  • 2016-Jul-14, 10:24 pm
    Chris

    So Jacco it seems there's no possibility of getting any answers. I spoke to level 2 tech last Friday who told me they had an incident in with NBN and were awaiting a response, which should have been by Tuesday.

    No response, so today I called AussieBB asking to speak to level 2 tech I had previously conversed with. After reading notes level 1 tech told me NBN was awaiting further information and required tests to be carried out. I was on my way home at the time and called back about an hour later. Same tech answered, put me on hold and then told me he'd spoken to his manager and apparently NBN had replied in the last half hour and stated there was nothing they could do.... Even the tech admitted it sounded a little too convenient but assured me it was the truth.

    I'm still mystified as to why I was dealing with level 2 tech last week, new incident lodged, hear nothing, when I call they want to perform tests and then miraculously NBN decides to close the case within half an hour of my call. Obviously not happy, the whole thing is such a cluster f###...

    I guess it's too much to get answers, just a pat on the head and told they make these decisions for a good reason. As it stands I can't imagine anyone in my DA, the node in contention part of that DA, is actually connected it... :|

  • zandY

    ^ Just remember don't blame your RSP when you get bullshit answers like this.

  • vinnie05

    Hey Chris, what about your neighbours any of them connected to NBN yet?

  • 2016-Jul-15, 10:29 am
    Chris

    zandY writes...

    ^ Just remember don't blame your RSP when you get bullshit answers like this.

    Not blaming Aussie as I know Telstra2 ( ie NBN Co) is responsible for this mess. Though AussieBB did drop the ball in regards to contacting me.

    vinnie05 writes...

    Hey Chris, what about your neighbours any of them connected to NBN yet?

    Unfortunately one side has never had internet connected. Though he'd probably be connected directly to the node if he chose to sign up...

    The other side rent, they're currently using a 3G dongle though I've just advised them that they'd probably get a better deal through the NBN. See what happens I guess.

  • 2016-Jul-15, 10:29 am
    Jacco

    Chris writes...

    I guess it's too much to get answers, just a pat on the head and told they make these decisions for a good reason.

    That's a shame, although I guess we both probably knew what the outcome would be.

    Chris writes...

    Unfortunately one side has never had internet connected. Though he'd probably be connected directly to the node if he chose to sign up...

    The other side rent, they're currently using a 3G dongle though I've just advised them that they'd probably get a better deal through the NBN. See what happens I guess.

    You might be surprised that they will most likely end up on the same Pillar / Node you are also on. When Telstra lay out cabling for a new estate the copper is there in the pit waiting to be 'activated' so no new cabling needs to be run. When we built our house the above was the case at least... I watched the guy come through and pull the pit cover up and finalise the cabling that was just lying there waiting.

  • 2016-Jul-15, 4:06 pm
    rjchau

    Is anyone aware of whether SkyMesh has CVC capacity at Cranbourne yet? Internode's speeds have been noticeably declining (as long as you don't pay attention to speedtest.net � clearly they're QoSing to this site) recently and it's beginning to stick in my craw.

    AussieBB isn't really an option at the moment � I see no static IP option, which is a killer for me. The lack of IPv6 is less of an issue (since it's still regrettably uncommon) but still of concern to me.

  • 2016-Jul-15, 4:06 pm
    very_itchy

    rjchau writes...

    AussieBB isn't really an option at the moment � I see no static IP option, which is a killer for me.

    Even for their residential plans the IP allocation is essentially static and won't change unless they do a major network change so you could have the same IP by default for years.
    Guaranteed static IP is available on the business plans for a small extra cost each month if you need it.

    The lack of IPv6 is less of an issue (since it's still regrettably uncommon) but still of concern to me.

    IPv6 is coming soon but not a great priority for AussieBB (at least for the residential plans).

  • 2016-Jul-15, 4:36 pm
    Jacco

    very_itchy writes...

    Even for their residential plans the IP allocation is essentially static and won't change unless they do a major network change so you could have the same IP by default for years.

    I was surprised by this when I signed up having the benefit of static without paying for it. May keep the same address for a few weeks or a few years... It's not hard to make any DNS changes if needed.

  • 2016-Jul-15, 4:36 pm
    BlackKnight7891

    So after 5 appointments were nothing happened, finally got the switch over to NBN. getting roughly 45mbps down and 25 mbps up. so far actual download rates from various sources is 38mbps. Im roughly 500m from the node

    Hardware:Fitzbox 7490 adsl router

    Receive direction Send direction
    Max. DSLAM throughput kbit/s 109000 44200
    Min. DSLAM throughput kbit/s 64 0
    Attainable throughput kbit/s 45813 25048
    Current throughput kbit/s 45015 25048
    Seamless rate adaptation off off

    Latency fast fast
    Impulse noise protection 31 43
    G.INP on on

    Signal-to-noise ratio dB 6 6
    Bitswap on on
    Line attenuation dB 20 28

    Profile 17a
    G.Vector full full

    Carrier record A43 A43

  • 2016-Jul-15, 4:51 pm
    peter.read

    We were told NBN ready, signed up with an RSP. RSP tell us Network Shortfall, two days after they tell us its fixed and appointment was made for Monday. Got an afternoon appointment, tech comes out and discovers the entire street isnt wired up, (my girlfriend was home at the time), go home that night and open up the conduit next door on a vacant parcel of land (couldnt open ours, didnt have any tools) and Tech looks to be about right upon initial inspection. Tech tells us to get in contact with our RSP, we are now in the mists of getting it sorted out. Mate has been our RSP and they've been great so far. But I want to know is How can NBN say we are Service Ready when there isnt even any telecomm infrastructure in the street? Or better yet did we get a lazy tech? Either way, no internet for the forseeable future. Hopefully we can get something sorted out, I would have imagined atleast they would have put the wiring in the conduit when the roads and paths were built. Either that, or NBN isnt using the communications conduit on the nature strip. I'm so confused and angry at the same time.

  • 2016-Jul-15, 4:51 pm
    vinnie05

    AussieBB are upgrading the Cranbourne backhaul again to keep up with demand

    whrl.pl/ReFMcG

    I so glad I went with them as they seem to be on the ball.

  • 2016-Jul-15, 5:14 pm
    Jacco

    vinnie05 writes...

    AussieBB are upgrading the Cranbourne backhaul again to keep up with demand

    whrl.pl/ReFMcG

    I so glad I went with them as they seem to be on the ball.

    Very much this, I'm glad I moved to them.

    This is the second time they've smashed the upgrade button within 24 hours of such issues, top notch!

  • 2016-Jul-15, 5:14 pm
    Virtual Insanity
    this post was edited

    I'm finally connected, just ran a speed test and i'm wondering if i'm stuck in among some congestion.

    ISP is iiNET
    FTTN @ ~800m

    Sync is 43.0 / 13.7
    Speedtest.net Results @ ~10:20pm Sun 24/7/2016 are 36.70 / 10.98
    Not bad, but the main concern is latency, a staggering 151ms
    A tracert to a local server shows a ~145ms first hop outside of my router.

    Speedof.me is showing 175 ms latency approx 4.1 / 3.16
    Speedof.me has gotten slower and slower as the evening goes on.

    Not at all happy with the 145ms on the first hop.

    Everyone is in bed now, things are looking much better...
    Result @ ~11:15PM Sun 24/7/2016

  • 2016-Jul-15, 5:54 pm
    Sponks
    O.P.

    Yep, pretty consistent with what others have been seeing on previous pages. Many have jumped ship from Internode and iiNet since they are ignoring the congestion alerts they would be receiving and not doing the right thing by their customers.

  • 2016-Jul-15, 5:54 pm
    Sponks
    O.P.

    Wow this thread has gone quiet. Just an FYI that AussieBB are having a promotion for August for the Refer a Friend promotion. If you sign up using the refer a friend method and providing an active members email address, you will get 6 months of double data allowance. I have a list of AussieBB members that have been referee's, so if you are looking to sign up let me know and I I'll pass on the next email address in the list. They will receive a free month and you will get double data for 6 months, win/win! I will also add your email address to the list so you will also get a month free when it gets around to your turn.

  • 2016-Aug-18, 2:27 pm
    treva23

    Anyone Get an email from aussie bb stating that there will be an outage this weekend?
    Wonder if it is related to some type of upgrade?
    or maybe just me?

  • 2016-Aug-18, 2:27 pm
    John Alexander

    We are doing some changes in Melbourne that will drop your connection for a few minutes. It is an upgrade, but not to do with the Cranbourne NBN poi.

  • 2016-Aug-18, 2:32 pm
    treva23

    Thanks John!!

  • 2016-Aug-18, 2:32 pm
    hsv2kk

    Anyone else having constant disconnection issues today?
    We're in the Cardinia Lakes estate.

  • 2016-Aug-18, 3:02 pm
    vinnie05

    hsv2kk writes...

    Anyone else having constant disconnection issues today?

    who are you connected with, I had no issues with AussieBB, I'm on McGregor Road though.

  • 2016-Aug-18, 3:02 pm
    treva23

    im also on mcgregor road and no issues here, also with aussiebb

  • 2016-Aug-21, 1:20 pm
    Spanrz
    this post was edited
  • 2016-Aug-21, 1:20 pm
    Janox89

    Thought id put this here.

    We are looking at moving into the Lakeside estate in Pakenham and I was just wondering whether there is an updated list of Node locations for that area, or is there a way I can know what im looking for so I can find the closest node to a house we are looking at?

  • 2016-Aug-22, 8:46 am
    Jacco

    Janox89 writes...

    We are looking at moving into the Lakeside estate in Pakenham and I was just wondering whether there is an updated list of Node locations for that area, or is there a way I can know what im looking for so I can find the closest node to a house we are looking at?

    The best you can do is look at the map that Sponks has put together and work out what DA the house you'll be moving in to is located. The map hasn't been updated with many Node locations for Lakeside but it's not hard to go for a walk within the marked area to find it on the side of a road. This will be the same outcome for all locations in Pakenham and surrounding areas recently made go live via FTTN.

    Working out distance is another beast all together.... you may find that you are within say 200m of a Node, and you would think the logical path should estimate street path = line length. It won't be until you connect a modem to the line that you will know for sure. Case in point for my connection in Lakeside � Node cabinet within about 200m of my property but due to the illogical way the line runs (as when copper was being laid out 10 years ago no one ever thought some numb skull would try and use it for high speed data throughput) I'm about 700m away in line distance. This net result is a max 50mb sync speed and depending on copper quality everyone's results vary wildly when greater than 400m.

    So you can try and guess and hope for the best... but until a physical connection is made with FTTN it is 'unknown' what you will get. This is now known colloquially by many as Node lotto (similar to ADSL port lotto of years gone by).

    Good luck :)

  • 2016-Aug-22, 8:46 am
    treva23

    Hey all, anyone been experiencing peak hour slow downs lately with Aussie BB?
    Around 8-9 pm im lucky to get anything near 20mbps.
    As soon as it hits 12am or 1am its back to 95mbps.
    Upload speed stays the same through the peak period at 35mbps.
    This is from the McGregor Road Node.

  • Phil Britt

    We have a lot of capacity into the Cranbourne POI which feeds Pakenham. Last night was a busy night due to the apple update, traffic was about 40% higher than the normal peak.

    If the problem was more than just last night, I'd suggest logging a fault with us.

  • zandY

    The last few nights yes I'd seen a massive slowdown around 8-830pm but didn't seem to last long but once it picked up it wasn't back to full speed seemed to hang aroind 30-40mb. For a short while there I was lucky to get 800kB/sec which is extreme.

    Last night around 9 I noticed because my Netflix suddenly turned to garbage instead of nice HD. seemed to sort itself out after 5 mins though but didn't go racing off to do any speed tests and make the problem any worse.

  • Jacco

    treva23 writes...

    Hey all, anyone been experiencing peak hour slow downs lately with Aussie BB?

    I have seen a few speed fluctuations here and there maybe the last 4 days.... I'm on 50mbps plan but it's never dropping below 35mbps in those times and sorts itself out fast enough to be a non issue. Aussie are on top of this more than any other provider so it won't stay an issue for long if it keeps going.

    Just remember how expensive it is for RSPs to try and give everyone a fair speed for what we are paying for. Not everyone will get max speed 24 hours a day � Aussie would go broke charging what they do for what we get and fortunately for us on Aussie we are in the minority of RSPs that actually get max peak speed most of the time. Check out some of the other RSPs forums to see those stuck on other RSP's who keep the issue going for months at a time where speed decreased day by day to less than 1mbps.

    The team at AussieBB are really doing a bang up job providing us great service with relatively low contention issues. I was with my old RSP for 15+ years before I jumped to FTTN but the NBN contention clearly became an issue straight away and seems to be continuing. Been with Aussie now almost 3 months and have no issues and as long as they keep up what they are doing I will be a happy customer for many years to come.

  • zandY

    The best part so far has been the very proactive monitoring, transparency, and rapid turnaround when things have gone pear shaped.

  • 2016-Sep-6, 11:17 am
    REDRUM

    I am almost ready to jump ship to AussieBB I think, after all the issues I faced ordering my FTTN the last Telstra rep I dealt with went waayyy out of his way to keep me at Telstra. Given I had been with them for decades I thought I'd give them one last shot, plus it was a good deal we negotiated ;)

    Even now during peak times, my throughput is congested heavily. Synced at 61/20 and getting; http://www.speedtest.net/my-result/5633045995

    Will often drop well below the linked results.

  • 2016-Sep-6, 11:17 am
    Sponks
    O.P.

    Let us know when you are ready Red and I will shoot you through a referer address and then can add you to the list of referers.

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