Continues from: /forum-replies.cfm?t=2464034&p=-1#bottom
What happens when three satellites are mustered?
ISP/Provider discussion is off topic in this thread/forum, please take it to the correct forum like Regional Satellite or for SkyMesh thread /forum-replies.cfm?t=2469943 in the Other broadband forum.
gotta love it when you get that phonecall from the installer saying he needs to book in a new time to come... after never arriving. lol.
I reckon skymesh will be sick of lodging install job forms for me by now. Made them do two so far! Wonder how many I can get to! I'll have another one for them to lodge when Monday comes around and their sales team is open...
With everyone rolling over to the skymuster satellite service will the plans on the older current satellite be upgraded at all? Due to less users? That would be good.
With everyone rolling over to the skymuster satellite service will the plans on the older current satellite be upgraded at all? Due to less users?
Hi dialupFTL,
Sadly no. Each month as nbn co moves 10% of the ISS customers to Sky Muster�, the bandwidth is reduced by 10%. That's part of the contract with Optus. So the performance may actually reduce rather than improve. Definitely no room to add more data allowance.
Thanks, Paul
So what is gaming like on the new satellites? has anyone tried it?
just wondering I know the lag would be a killer but wonder how bad it really is
Hi Paul
Your comment in the Part 2 of this thread said "I suspect our request for their WP Nickname has boosted the Whirlpool Membership recently." I applied on Friday and ticked the whirlpool box but I don't recall getting asked my WP Nickname. Have I missed something or have I not gotten to that stage yet?
I applied on Friday and ticked the whirlpool box but I don't recall getting asked my WP Nickname.
Hi strawb,
It was people signing up online and not ticking Whirlpool, then calling months later to asked to be changed to Whirlpool priority.
Do you remember your Application Number?
Thanks, Paul
So what is gaming like on the new satellites? has anyone tried it?
just wondering I know the lag would be a killer but wonder how bad it really is
Would like to know that to, if it's like 200ms or less would be happy I get that to overseas servers, at least when it's bad :)
With some speed tests I've seen around the forums they have generally been around 600ms.
Only just stumbled on the fact that skymuster had become available in my area today, amazing what a federal election does for a marginal electorate! It's still far from ideal but will at least allow a decent bandwidth allowance at a moderate cost unlike our current Telstra 3g/4g service.
Frustratingly, I re-contracted the 3G for another 2 years only ~6 months ago, after checking and the NBN site saying nothing was even on the radar for my area. Ho hum.
Given that skymesh has a presence on WP I went with them. Clicked the 'whirlpool' option so hopefully that helps us get installed. I figure � rightly or not � that this system will saturate before long and that I should get in while places are available.
Clicked the 'whirlpool' option so hopefully that helps us get installed.
Hi Outdated,
Did you make a note of the Application Number displayed on the final screen?
And did you receive an email asking you to confirm your email address by clicking a link? If not, it may be worth checking your junk mail folder.
Thanks, Paul
amazing what a federal election does for a marginal electorate
I don't believe the election has anything to do with this service launch. This satellite has been many years in the planning and execution (including previous governments).
Frustratingly, I re-contracted the 3G for another 2 years only ~6 months ago, after checking and the NBN site saying nothing was even on the radar for my area. Ho hum.
I'm in a similar situation with Telstra. They've made good money out of me for the last 10+ years with expensive crappy broadband, so I'm going to endeavour to get out of my contract. My 3G/4G connection is patchy at best ( I only get 1 bar of 4G), so I reckon they'll let me go without too much fuss.
I'm in a similar situation with Telstra.
Similar for me. I'd been on Telstra prepaid for years, but signed up mid December, thankfully for only 12 months. 12GB is as much as I need, but it's a struggle to use it when my speeds are less than dial-up, even with 5 bars of reception.
I'm a happy vegemite now with SkyMuster connected today.
Hi Paul,
Yes, I noted the number, and have just now responded to the confirmation email.
Cheers
Steve
Hi Outdated,
Did you make a note of the Application Number displayed on the final screen?
And did you receive an email asking you to confirm your email address by clicking a link? If not, it may be worth checking your junk mail folder.
Thanks, Paul
I don't believe the election has anything to do with this service launch. This satellite has been many years in the planning and execution (including previous governments).
Call my cynical, but if it's been many years in planning why did nothing at all show up for my address on the NBN site only a few months ago? They would have known full well when the satellite would be online (barring incidents) and what areas it would cover.
They would have known full well when the satellite would be online (barring incidents) and what areas it would cover.
Hi cynical,
You may recall that in order to make the FUP more generous, they extended the proposed Fixed Wireless footprint. They left every address that wasn't served by some form of nbn broadband at Service Class 7, planned for Sky Muster� but not yet ready. It's only recently that they have changed most of them to Service Class 8 so we can order services. There are many more SC7 premises yet to be converted to SC8.
Thanks, Paul
Its 600ms+. SSH to a server is slow, gaming could be... problematic ;)
Do you remember your Application Number?
I do. Is it safe to put it up here, or should I Whim you?
At last its back online this morning
Not for me.....I'm still getting the modem light switching between blue and orange and there is no internet connection at all. I had the modem switched off overnight.
I sent an email to Skymesh support before 8am on Friday, and still no reply! They could at least reply to say that 'we are aware of the issue', and that 'it is being worked on'. Fortunately I'm aware that Whirlpool forums exist, so I do have access to some information about the issue. Also, the Skymesh advisories page is useless because the start/end times don't make sense.
I did get an email at 0515 from SkyMesh saying that the nbn had fixed an unplanned outage and all should be good. My suspicion is SkyMesh are as much in the dark as we are but Barnaby and Malcolm tell us it's a great service! Oh well.
First blue light since my install yesterday but as soon as the modem light turns blue the LAN lights stop flashing and everything is dead. Does this mean I am not actually 'online' yet?
Anyone else having issues with usage higher than expected?
According to my router I've racked up about 160 MB in the past couple of hours or so since I first got my new service actually working.
Apart from a few speed tests and a couple of minutes YouTube, I've done only browsing. Not sure if that's reasonable, I'll keep an eye on it.
I did get an email at 0515
Mine came later.
nbn co has advised us that your service has been impaired by a fault on their network and multiple services were interrupted.
Raised: Sat 11 Jun 2016, 04:52 am AEST
Resolved: Sat 11 Jun 2016, 05:31 am AEST
Description: NBN Co reconfigured network to restore service
nbn co has advised us that this fault has now been resolved and they apologise for any inconvenience this may have caused.
Does this mean I am not actually 'online' yet?
Hi jaholman,
nbn co's Service Portal shows that your service has been installed, however the data hasn't flowed through to us and you're not online in our systems. I've asked our Support Team to have a look at that and we'll report the issue to nbn co.
Thanks, Paul
I did get an email at 0515 from SkyMesh saying that the nbn had fixed an unplanned outage and all should be good.
Hi srfred,
I received one of those emails for my Sky Muster� service as well. It's us forwarding nbn co's notice on to customers. It seems like nbn co had their own outage that was unrelated to the congestion. Interesting!
Thanks, Paul
It seems like nbn co had their own outage that was unrelated to the congestion. Interesting!
My long term Sky Muster outage (since Thursday), recovered at around 5.00a ... which is around the time of the nbn restoration.
It did not recover after the SkyMesh Engineers midnight dalliance.
And I just re-suffered a solid 5.5minute outage.
http://s33.postimg.org/ffhenc7lb/screenshot_1312.jpg
Bring back my Gilat
Just spoken to support re current outage/dropouts and I guess WF is using my Sky Muster slot today, hope he enjoys it! :-)
I just re-suffered a solid 5.5minute outage
Me too, this is starting to get annoying.
The issue is fixed, but Skymesh advisories are still wrong
NBN Satellite (Sky Muster)
Severity : Degraded
Status : Resolution Expected
Started at : 10/06/2016 11:00am
Expected End Time : 12/06/2016 5:00pm
We wish to advise that we are aware an issue affecting some NBN Satellite (Sky Muster) services resulting in intermittent connectivity. We have reported the issue to nbn co and they are investigating.
Probably should fix that too ;)
Also received an email, from SkyMesh stating the outage was fixed, but still having these smaller drop outs.
Is this confined to certain beams or is it all of us?
Is this confined to certain beams or is it all of us?
I'm on beam 11, haven't noticed a dropout in the past hour, though I have been away from the computer several times for up to 3 or 4 minutes at a time.
Is this confined to certain beams or is it all of us?
I suspect all of us.
Too many customers and too little RSP bandwidth is causing lots of packet loss atm.
http://s33.postimg.org/3rncssigf/screenshot_1313.jpg
it will hopefully settle down as the day wears on. :)
How do you know your beam number
Just about to ask that too
That means I am on beam 51 or 46 if the map is anything to go by.
How do you know your beam number
https://birrraus.com/2016/06
As best I can tell from the image, I'm on 11.
Edit: Though it does say � "Note: This map is for illustrative purposes only. It should not be used to determine which spot beam nbn have allocated to your connection."
If you look a little further down the page, it shows which gateway each beam is connected to.
How do you know your beam number?
I asked the installer. I'm on beam 70. Intermittent dropouts
Bruce
Backup and running. Think it might have been my PC. Rebooted and all seems well.
Can anyone shed some light on the current intermittent connectivity issues which were supposed to have been resolved by last Friday, but are still listed on the advisories and appear to be happening more often (or maybe I'm just trying to get more work done!)?
Hi rtl000,
Support can help you with that. There's a backlog of callback requests but if you call and hang on the phone it's bearable.
Thanks, Paul
Would the fact that the NBN modem had IPv6 connectivity, and the Telstra Aircard has IPv4 connectivity, have anything to do with my issues running multiple networks?
Hi �?lo�aso??,
Probably not. I reckon it will come back online if you reboot your computer. :-)
Thanks, Paul
We're up up and away.
Data from here. http://www.nbnco.com.au/corpo
9 June Data
http://s32.postimg.org/ray8bmkud/screenshot_1337.jpg
The growth in premises covered by Sky Muster is large compared to the connection rate.
Notes:
The chart does not indicate the total number of Sky Muster installations as many installations will be ISS to Sky Muster ... ie nil net gain.
The satellite (Sky Muster) increases commenced in late April as Sky Muster installations kicked in.
Not shown are the satellite losses ie ISS to wireless etc
There is no premises covered data prior to 5th may 2016.
Those figures would about right. It was always 3% coverage, but expected takeup was going to be about 200 000.
I think whoever was in charge of it around the 2010-2012 period seriously underestimated the capacity required hence the small capacity satellites.
Given the satellite cost was probably the smallest, it would have made more sense to build higher capacity satellites then we would not have people in 2016 asking how to block youtube as it uses too much bandwidth.
My opinion is from a consumer point of view the satellite has been a bit of a failure given the three biggest ISP's in Australia do not seem to be in the slightest bit interested in offering NBN sat connections. Which may not in itself be a bad thing as at least with small ISP's when things go wrong you get results reasonably quickly. And if the big players were in there competing the small helpful ISP's would not exist so there would be more issues.
My opinion is from a consumer point of view the satellite has been a bit of a failure given the three biggest ISP's in Australia do not seem to be in the slightest bit interested in offering NBN sat connections.
And why on earth does that make it a failure?
They simply recognise that they do not have the skills and granularity to manage a niche service.
The big guys make an appalling job of Fixed wireless (another niche offering).
"This is Mumbai, how can I be helping you today Sir?"
"Groan"
There's a backlog of callback requests but if you call and hang on the phone it's bearable.
It would be even more bearable if the system could indicate where you are in the queue. From experience waiting for a response for 40 minutes then requesting a callback, I could help thinking my that my call was JUST about to be answered (or maybe I might have been on hold for the next hour and a half)
Bruce
It would be even more bearable if the system could indicate where you are in the queue.
Hi Bruce,
That's not going to happen, it just infuriates people when they are stuck at #1 for ages.
From experience waiting for a response for 40 minutes then requesting a callback
You should pick one, waiting on and then leaving a callback wastes your time in the queue and you are lower in the callback list.
I'm not sure if I was too subtle, but when I said 'hang on'; it was a signal for you to hang on, because you'll get answered quickly ... if you get my drift.
Thanks, Paul
Hi Paul
I'm wondering whether there has been progress by NBN co in fixing access problems to certain websites. As you recommended, I emailed Skymesh support with a list of some websites I can't access or use. In response to my 3 June email I was told there may have been some resolution, and I haven't had any response to my 8 June email. Unusable websites for me include wetransfer.com, some government sites (eg. https://florabase.dpaw.wa.gov.au/) and many journal websites that I try to access through my university library site.
Thanks.
Carol
https://florabase.dpaw.wa.gov.au/
Works for me on the LTSS. Just tried it now out of curiousity using IE11.
Have you tried clearing your browser cache?
Works for me on the LTSS. Just tried it now out of curiousity using IE11.
Have you tried clearing your browser cache?
Yes, thanks srfred, I have cleared the browser cache. I've tried on two different browsers.
Carol
Try rebooting everything also, including the modem\ntd\wtf it's called now.
I'm wondering whether there has been progress by NBN co in fixing access problems to certain websites.
Hi Carol,
They definitely fixed the Officeworks site. It's a slow process, but they are working through them methodically.
Thanks, Paul
Sorry for the long post...I registered an EOI back in early March for a Sky Muster connection (long frustrating story but we were originally supposed to get FTTP but thanks to lack of $$ we were bumped to satellite). Come May we had our order placed. Then last week after I contacted the ISP they informed me I was not eligible for satellite. So a call to NBNCo and I am told the current subscription to the first satellite is full and I had been bumped to the second satellite. Needless to say I was not happy. Following another call back to the ISP they told me that the subscription was nowhere near full and they were still processing orders. So another call to NBNCo and I am told another story but because I am listed as a service class 7 I am still not able to get a connection. Going back to my long story about FTTP, NBNCo has done some groundwork in my area as part of the build prep including pit checks and running of some cable to a "node(?)". The only explanation I can come up with is they do plan to come back in x years to expand the FTTP footprint. But this does not show up on any build plans and no one at NBNCo can give me an answer. I have checked a number of other addresses in my area and we all show NBN rollout hasn't started in your area, which is frustrating because when the Sky Muster service was first made available in April/May we showed up as access to satellite was available to us. Has anybody come across this before or can they suggest an avenue for complaint?
So a call to NBNCo and I am told the current subscription to the first satellite is full and I had been bumped to the second satellite. Needless to say I was not happy.
Hi Hendo5150,
I'm not sure which RSP you have been dealing with but one of our customers was given the same line of BS but it's just not true. Whoever you spoke with first was either new or badly trained.
You should ask your RSP to check your address in nbn co's Service Portal and make sure there isn't a similar address that's Class 8. Otherwise, they should lodge an address query with nbn co to have your Service Class changed from 7 to 8. That takes a few days but it's a fairly common request.
Thanks, Paul
I'm not sure which RSP you have been dealing with
Whoever it is .. I do hope that Hendo 5150 can afford some 'paragraphs' ... as well as his providers service subscription.
I found that post ... unreadable.
And why on earth does that make it a failure?
ISP's cannot include value added goods so they are not interested in supplying a basic service. Like for example Bigpond at one time and may still do offer non metered Gamearena.
Even Netflix is unmetered on some ISP's on every other NBN connection type.
As for the debate on the restrictions are based on engineer calculations.
two satellites 135gbps capacity.
250 000 connections
= ~540 kbps capacity for every connection.
NBN calculations are based on 150kbps per connection.
ISP's cannot include value added goods
But they do.
Some Sky Muster providers offer excellent brand name routers at a discounted price.
Most provide excellent VoIP plans; Australian call centres etc.
Telstra? Some locked up bit of electronics and an offshore call centre?
Even Netflix is unmetered on some ISP's on every other NBN connection type.
And you well know the reason why it is not offered on Sky Muster.
Nothing to do with Telstra or anyone else ... not offering a service?
And if you think Telstra's plans are the most competitive about, you are just not looking hard enough. ;)
My opinion is from a consumer point of view the satellite has been a bit of a failure given the three biggest ISP's in Australia do not seem to be in the slightest bit interested in offering NBN sat connections.
And as you well know, they would simply tie themselves in knots and do a very bad job of it.
Which may not in itself be a bad thing as at least with small ISP's when things go wrong you get results reasonably quickly.
Ah. Well there you go then.
You knew the answer all along.
A very good reason to have niche players. :)
Try rebooting everything also, including the modem\ntd\wtf it's called now.
I found that post ... unreadable.
Some of us prefer that to the idiotically linespaced posts that others seem to advocate.
I
for
one
don't mind either, as the contortions of the mind required to decode anything on this and other sites seem to be similar regardless of paragraphs or stupid line spacing.
Hi Paul,
I have been dealing with Harbour ISP. They checked the portal while I was on the line and my address comes up as a service class 7. They logged a job/ticket with NBNCo but as yet we have not been notified of any result.
Jason
I do not do Live streaming very often so it is not a problem if that does not work:
http://s32.postimg.org/3yk39
But youtube etc needs to work on 720p and easily.
Please let the poor man rest, it's been years since he departed, things have changed since then, please give him some dignity.
Mike isn't poor Paul and as for resting � well obviously he isn't doing that either � given his latest presentation which also discusses the Satellite's as provided here!
http://networkedsociety.unim
Interestingly we're now seeing some comment with respect to some of the diffeences between what was established on the lower spec'd ISS network that Labor put in place and the data that Satellite users can use on the LTSS network:- eg
John Denham lives on a property at Elong Elong and gets his internet via satellite.
He says his allocation of 150GB of data over a four-week period, with an off-peak usage time between 1am and 7am, only widens the gap between those living in residential and non-residential areas.
Added to that, the average of all customers must not exceed 40GB of peak usage in the four-week period.
Changing from the much more reasonable off-peak times I had for the ISS of 11pm-1pm means that where with the ISS I was using data at a ratio of 2:1 for the off-peak v peak times, with the SkyMuster I find I am using 1:20 for off-peak to peak,� Mr Denham said in a statement.
http://www.dailyliberal.com.
//
Re:- http://blog.jxeeno.com/detail
Whilst Jxeeno's modelling shows minimal impact it does make you wonder just how much capacity NBN are hiving off to utilise for sale to others in the commercial segment of the market eg Virgin/Tiger, International operators and lets not forget Regional Austalian operators in Aviation not to mention Mining, Shipping and other transport operators.
The question is given the big pockets of the big end of town � just where does that leave The Royal Flying Doctor service in bidding for commercial bandwidth on the LTSS to deliver inflight Telemedicine services for Regional Australia and other critical care services there!
Further given there is now � "No Redundancy" in the Space component of the Satellite network � perhaps I might ask what happens subscribers LTSS service if the LTSS loses a Spot Beam or another component onboard the LTSS simply fails.
Eg will the 40GB peak usage be halved to 20GB or is this something that hasn't been discussed due to its sensitivity and possible impact with respect to people taking the service up?
Cheers
Are you going to be using your service before it's installed?
I am trying but it is saying. "This page cannot be displayed, please check your network connection" Something must be wrong. :D :D
I thought there is possibly a 1 month or so wait at least? Am I right?
Hi StraitVodka,
I said 'four to six weeks or so, installer issues aside' so that's at least a month. :-)
did i miss the "bundled" option in the application?
Nope, we can do that later.
I want to swap my current iinet landline phone for a skymesh phone, i presume it works well enough?
It's the same, it's just a Telstra copper landline rebilled by SkyMesh.
Does this system have battery backup?
Sadly no.
Thanks, Paul
Also just wondering if anyone on this forums has given any feedback on their experience with the new Satellite?
Hi StraitVodka,
A few people have, in the Sky Muster� Experience Thread here � /forum-replies.cfm?t=2509692
Thanks, Paul
Hi,
We got skymuster installed last week, and (finally) connected today.
A few hickups, but it seems to be working now.
Initially there was no Internet connection possible or it was extremely slow, but now it is working fine.
Just did a speed test and it is much much faster than the wireless broadband connection I am using.
we have to wait and see how reliable it is and if/when it drops out. But on day-1 being connected with NBN, so far so good.
Cheers,
Bellmount Cottage
The installer finally arrived and setup the dish, connected the NBN modem, now just waiting for NBN to finish what ever they need to do to have a connection. It seems like it is so backward at least when I got fibre for a company I work for it was basically just install the device and bang your online, afraid not so with the second or is it third rate internet us country folks are getting.
The installer was saying the reason that they don't want to do satellite is that they can do more wireless in a day less effort for the same price. No wonder than miss appointments. His other biggest complaint was the NBN software for testing on the satellite connection is extremely buggy and that added to the install time.
Bryan
It seems like it is so backward at least when I got fibre for a company I work for it was basically just install the device and bang your online, afraid not so with the second or is it third rate internet us country folks are getting.
That was what my Skymuster install was like. Not sure whether you've just had a bit of bad luck or if the process has changed in the last month. My service was working by the time the installer left (he even did a speed test on his tablet before leaving).
No wonder than miss appointments.
If they miss an appointment with me I will be pretty angry because it is costing me money to take the day off.
I have seen it happen over and over to people on fibre. You make a date and stick to it. If you cant make it you tell me the day before or you better turn up and pay me money. I always keep my appointments with everyone and if I have to miss one i let people know in advance.
I know some of the nbn contractors and they are just out to get as much money as possible (not all obviously). Like many of them dig into your yard even when they do not have to because they get payed more money for that.
Anyway fingers crossed it works out.
So a couple of days ago i signed up to get satellite, how long before somone sends me an email with a date?
So a couple of days ago i signed up to get satellite, how long before somone sends me an email with a date?
Hi StraitVodka,
Your order is with nbn co and they have given us an order number. When they allocate it to the installers they will tell us, and we will send you an email advising that you should hear from the installers in the next two weeks or so. Your service should be installed by the end of July or very early August, installer issues aside.
You should be prepared to be stuffed around. They generally attend first time for people who don't care when they get it installed, but people who don't like to be messed around often are messed around. We used to call it Makin's Law during the ABG days.
Thanks, Paul
Have you ordered "pre drilled" water ingress holes in the horn for him???
ATTN: Paul from SkyMesh
I have just had another frustrating conversation with my case manager at NBN Co. They are now telling me I will be 12-24 months away from getting an NBN connection (they did stop short of telling me which technology). I was told face to face by an NBN manager (National Manager Government Relations) last year that my area was going to be serviced by satellite. I have also been told by another consultant via email I would most likely be in line for satellite service. So I can assume I will be getting a satellite service.
My question is why will it take 12-24 months to get it???!!!
The service is ready, people are signing up and being connected, my mate across town (less than 15km) is having his install done next week. I just don't understand.
Well another 24 hrs has passed and the NBN modem is Blue but no NBN connection, no use ringing the isp SkyMesh I know they are doing a good job but really NBN reboot your satellite or something allow us poor country folk who have to pay exorbitant fees for less data than the city folk to connect.
I found this reference to the launch of Sky Muster 2, discussed in the context of other satellite launches -
Possibly in September.
Possibly in September.
Gunter's space page also lists it for September.
http://space.skyrocket.de/doc_chr/lau2016.htm
The NBN Fixed Wireless and Satellite Review recommended a delay of about 12 months for NBN-1B so that date seems consistent, with NBN-1A launched 30 September last year.
Still not working and to make matters worse now been invoiced by SkyMesh for a service that isn't functioning from the 27/6. I am sure NBN are charging them but seriously guys if the service isn't working than you really can't invoice for it.
Bryan
Is the light blue?
If so have you tried all the ports. My friend could not get his to work as the installer put his computer into port 1, only port 4 worked on his NTD.
My question is why will it take 12-24 months to get it?
Hi Jason,
I'm sure it won't take that long to get your address sorted out. Have you applied for a service with SkyMesh?
If you have, could you please tell me the Application Number?
Thanks, Paul
It was mostly tested by Enex Testlab eMetric devices
So what surfing do "Enex Testlab eMetric devices" do in their spare time lol?
A visit for a quote was made by installer on 13/06/16.
Anyone have any idea on how long the "non standard installation" quote process is likely to take?
I called Activ8 on Monday and they were going to pass the query along, but I have not heard anything.
Looking at the possible weather for the future and I am wondering how I am going to dig a trench when it is under water. That is semi serious. Normal (?) winters here see the ground mostly under water. We haven't had a normal winter for a while, but it is looking to be wetter than it has been in recent years.
As for the SkyMesh complaints � our RSP is IPStar and the experience is pretty much the same. However, I'd be really happy if they had a fellow like Paul Rees active on these forums. He's a real gem.
J.R.
Is there anyway to change my Billing Day, its really annoying having all my phones and everything turn over and get billed on the 1st, but my home internet switches over on the 8th. It would be a lot more convenient for my Skymuster service to change over on the first as well.
Is this possible?
Is there anyway to change my Billing Day
I'd wondered also. My Telstra bill comes the same week.
Be good to have it 2 weeks later.
It would be a lot more convenient for my Sky Muster� service to change over on the first as well. Is this possible?
Hi samuelp46,
Yes, it is, you just need to email accounts@skymesh.com.au.
It's a process that takes two Billing Periods, and it's a pain in the bottom for us and for you. On your next Billing Day we invoice you a part month or a month and a bit, not sure which. Then we catch up on the following Billing Day.
You then write a complaint email to say we dudded you out of some of your usage and we blame you for causing the problem. :-) But if you insist ...
Thanks, Paul
it's a pain in the bottom for us and for you
Thanks Paul, I can live with this for the moment :) Your staff have enough to do right now.
Paul after all that, is it too late for me to cancel my Satellite?
We are getting a decent 4GX connection here soon with great data too (new black spot tower being built).
I do not have a date yet of installation.
Paul after all that, is it too late for me to cancel my Satellite?
Hi StraitVodka,
It's never too late! Just email sales@skymesh.com.au and ask us to cancel your application.
Or you can have it installed and then give 30 days' notice (so you have Sky Muster� as a backup). $34.95 for $5,000 worth of satellite equipment. Priceless!
I do not have a date yet of installation.
If the installers call in the meantime, just tell them you don't want the installation. Easy!
Thanks, Paul
I see there is an issue with IPv6. This was raised in this thread in Dec 2015 before the roll out commenced. NBN said then that IPv6 would work. So how compentant has NBN been with this roll out and what do you folks think about how it hides behind its RSP's?
Or you can have it installed and then give 30 days' notice (so you have Sky Muster� as a backup). $34.95 for $5,000 worth of satellite equipment. Priceless!
If I were to move house in a few years time would this equipment come with me or would it stay and would I be eligible to sign up again on another property?
What I am thinking of doing is to have a 30GB/30GB sat plan and then 25GB Telstra plan until the tower comes in about 6-7 months time. Because my Telstra connection will be running on a homemade antenna (only the best) and can be a bit intermittent I want backup and I need the extra data to keep me alive.
So how compentant has NBN been with this roll out and what do you folks think about how it hides behind its RSP's?
Well if you ask me the satellite arm seems very well done compared to Fibre.
If I were to move house in a few years time would this equipment come with me or would it stay and would I be eligible to sign up again on another property?
It stays with the property, and you'd be able to get it installed again at the next property (assuming the current status quo doesn't change).
What I am thinking of doing is to have a 30GB/30GB sat plan and then 25GB Telstra plan until the tower comes in about 6-7 months time. Because my Telstra connection will be running on a homemade antenna (only the best) and can be a bit intermittent I want backup and I need the extra data to keep me alive.
That's how mine is set up (different plans though). Good thing ROOters (as you're familiar with) have dual WAN capability and you can still run a single home network.
That's how mine is set up (different plans though). Good thing ROOters (as you're familiar with) have dual WAN capability and you can still run a single home network.
Yes I am aware Rooter has this function and I played with it but I never had the opportunity to set it up till soon, I will come and ask for your help on this in the other forums when the time comes if you have a spare moment.
It also mean if one goes down you have the other as a backup (failover).
It stays with the property,
And, in theory, adds to the resale value of the property. G.
So how competent has NBN been with this roll out
one out of five stars.
A friend who has it is happy with it though. It is not as snappy as his ADSL, but is more reliable and when things do eventually happen, they happen faster.
one out of five stars.
Gee, that's way too generous, for something that fails almost every possible consumer law test, yet (it seems) is above consumer law when faulty, and no refunds or remedial action is forthcoming from the supplier, (nbn). When one of the major resellers openly contemplates halting new connections for anyone with a currently functioning service, that speaks volumes that we mere punters can't ignore... and neither should the suppliers....
Poor data quotas.
Poor off peak times that potentially might create congestion (6am to 7am)
Poor installation organisation.
Unable to buy a can of Mortein to kill the bugs.
Maps all up the creek for people trying to apply.
No word yet on launch of sat #2.
I feel that there is little interest at NBN co in the NBN satellite portion and it is something they begrudgingly were forced to do. Or they have no staff, or they have poor managers.
Gee, that's way too generous
Well it does work at times, and the satellite got launched.
Paul Rees, am I correct in assuming that there is currently no installation cost?
I can see future problems, as you suggest, but for the moment, according to NBN, the service is not suitable for replacing a fixed line service.
Unless the USO is changed, the owner of the current service is required to continue the service unless it is replaced by something equivalent. For a lot of Sky Muster customers this could be a mobile net service, perhaps with a fixed antenna, as is already supplied in some locations to meet the USO.
Sky Muster cannot, as it stands, meet the USO, as I see it, because of excessive power requirements, and inability of NBN to guarantee to RSPs repair times required for the USO. It is also doubtful whether it can successfully operate medical alerts and similar devices, although I am not too sure whether this is a requirement of the USO.
The other potential problem with using it to meet USO requirements is that it would need to provide additional installations for the significant proportion of "phone only" customers (current estimates are, from memory, about 250,000 installations for 400,000 premises � the remaining 150,000 probably represent something like 100,000 phone only connections), with a large capital cost for equipment and high support costs, for little revenue. Certainly, for villages and towns, this might be mitigated by a central ground station, but where fixed line equipment is already there, I suspect it could be a long time before this looks attractive.
A quick google this morning failed to find any definitive mention of fixed line phone service guarantees for these folk.
I found this! https://nbn.custhelp.com/app/
The nbn� network is an upgrade to replace the existing telecommunications network. In Fibre rollout areas it is replacing the existing copper network; this includes landline/home phone, ADSL internet and Telstra cable internet networks. In areas where fibre is installed, residents and businesses will need to switch to the nbn� network in order to maintain the services they currently use.
All fixed wireless and satellite areas will retain their landline phone service. Residents and businesses in these areas, will be able to continue with their existing phone services, but should move to the nbn� network to enjoy a fast, reliable broadband internet service.
And, like you past references I had have disappeared!
I found this!
Well googled Julie.
That (isolated?) answer is buried deep in the nbn site. :P
In the past (from memory) both nbn and ACMA had the topic pretty well covered.
Maybe someone realised it was not feasible for a long, long time. We have a cordless phone and so we are aware of the issues when the electricity supply fails. We have an old Telstra fixed phone for those occasions. It would be pretty expensive to provide a battery backup supply for all those customers. We get power outages fairly often. We need a fixed line phone to report them. Mobile reception is very poor. Useless in other words. A fact that I am happy with.
They probably decided to wait until all those customers died off lol. Reporting this decision would not be good PR.
USO will eventually be via mobile phones as more and more towers get built.
It will never be satellite due to years delay should the satellite die.
They might post a blue one out.
Haha, It arrived express internet about 2 hours later!
Swanny21,
All good today. I initially set up with my router direct from the NTD, at the other end of the house, and got a connection which made me happy.
After work today I hooked up to my ethernet network and have been fiddling around. After a dodgy ethernet cable I think I have it licked. A bit more network manipulation should have all of my wired devices talking to the internet.
Haha, It arrived express internet about 2 hours later!
Brilliant welcome to the internet.
:-)
Maybe someone realised it was not feasible for a long, long time. We have a cordless phone and so we are aware of the issues when the electricity supply fails.
A bit off topic here, but worth mentioning � as well as having two wired phones that don't need power, I have a two station cordless. This failed recently, and I find that the replacement ($52 Officeworks) has the new (to me at least) feature that if one hanset is l;eft on the base during a power outage, it will continue to work, using the handset battery.
Not quite a SkyMuster question, but I read a post from Paul the other day that stated the cost for the SkyMuster equipment was $5000. Does anyone have a ballpark figure for the cost of fibre connections (maybe per 100m of fibre plus NTD)?
Hi
Though I would have Sky Muster by now but the whole install has been a disaster. Took the install team 2 visits totalling 11 hours and one missed appointment to install the dish and modem (the NBG dish took only 3 hours to install in the same location). The techs could not even fit F type connectors to the RG6 coax. The locking screw on one of the dish tripod legs was not fitted so the dish will move in the wind.. looks like yet another visit.
Now 9 days after the install was almost completed still no connection. Sky Bridge /NBN lost the MAC address of the modem. NBN quoted �it will take 48 hours to complete� on the 4th, 6th and 8th of July.
Is this the norm for NBN Co? Now I understand why NBN costs so much.
Okay so it's now midway through 2015 why hasn't the second satellite launched yet?
why hasn't the second satellite launched yet
Estimating December 2016 now.
https://www.satbeams.com/satellites?id=2689
why hasn't the second satellite launched yet?
There are some teething problems with SkyMuster and until those are all solved they won't know for sure if any of them relate to the satellite itself.
If they do it would be better to fix the second satellite before it launches.
I thought we knew nothing of how Sky Muster was actually working as a satellite should, as far as I know, nothing has been released?
The software that makes the satellite fly and respond to ground station commands would seem to be assumed as ok, as from online data, it sits in its orbital slot that Optus have it flying in its box.
Aside from that, the problems seem to be getting nbn to actually install you when they say they will, then work out how to keep their customers connected to their rsp's without the dropout reports, and then make online pages that were easily accessed by other formats, available on a click basis on Sky Muster.
If I was making my usual guesses, I'd say the satellite is fine, its just that nbn are letting down both their rsp retail providers customers, and thus, the end customer as well.
It would be good if nbn at least made a media statement confirming their problems at this stage, with some expected timeframes for resolution, as well as what customers should be doing at the end level, whilst all this is all taking place.
It does not seem fair that rsp's/whirlpool and birrr should be the one's trying to tell customers the woes so far.
A bit off topic here, but worth mentioning � as well as having two wired phones that don't need power, I have a two station cordless. This failed recently, and I find that the replacement ($52 Officeworks) has the new (to me at least) feature that if one hanset is l;eft on the base during a power outage, it will continue to work, using the handset battery.
So does the other handset work as a normal cordless so you use that one to make/receive calls?
So does the other handset work as a normal cordless so you use that one to make/receive calls?
Yes. (Telstra 12250 twin)
G'day folks,
I'm a bit new to satellite NBN so apologies in advance. I'm not that fussed about speeds, but definitely need totally reliable uninterrupted connection for eftpos. 3G/4G hasn't been steady enough in our region recently. Any info on eftpos stability from those on Skymuster would be greatly appreciated.
Thanks.
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