Regarding VDSL, would you need to have a VDSL capable modem to use the NBN in Bundy?
I'm in Thabeban and I've got a D-Link DSL-2880AL which claims to be ready for the NBN but the WAN interface is not VDSL compliant.
Sadly what's being rolled out in Bundaberg isn't the NBN, it's the MTM so yes you will need a new VDSL2 modem (from a list of approved modems which nbn� keep secret).
Sadly what's being rolled out in Bundaberg isn't the NBN, it's the MTM so yes you will need a new VDSL2 modem (from a list of approved modems which nbn� keep secret).
I'm ashamed to say that I've signed up with TPG for the NBN (I couldn't afford what Telstra are charging based on my internet usage), would this mean that what I'm getting from TPG will not work? In terms of the modem they are supplying and the service I'm signing up for?
Forgot to add that TPG are aware that we are using FTTN and reassured me that everything will be fine... but they did say that I will need a box installed in the house. It was my understanding that this was not the case.
would this mean that what I'm getting from TPG will not work?
It should work, subject to the massive caveats that accompany FTTN � if they are supplying you with a modem it should be an approved one, and if you wanted you could probably put it in bridge mode and use it with your existing modem/router.
if they are supplying you with a modem it should be an approved one
When I asked the TPG technician they said they use either the Netcomm NF7 or NF12, the latter of which I couldn't find much in the way of specs. The NF7 is not a VDSL modem as far as I can tell.
From all the people I've spoken to (technical support at TPG, Telstra and the Bundy Telephone Company) no one seems to really know what's going on.
Sadly what's being rolled out in Bundaberg isn't the NBN, it's the MTM
so the D-Link modem will not work with the "NBN" setup Bundy has?
Do we all run our individual fibres to the exchange if required?
Dude, you've already got fibre to the node, not just to the exchange. Talking about people who need educating...
FOD is a myth
This is entirely incorrect,
In fact I know of 1 application in for bundy, cust has paid estimate and work is currently underway
When I asked the TPG technician they said they use either the Netcomm NF7 or NF12, the latter of which I couldn't find much in the way of specs.
They're both just routers, no use for VDSL2 without an additional modem � I believe TPG only just started selling FTTN, so the person you spoke to there may have been unaware of the difference between FTTN and the NBN (where NBNCo supply an NTD which handles the network interface, just providing an ethernet port for customers to connect a router such as the NF7/NF12).
so the D-Link modem will not work with the "NBN" setup Bundy has?
It can be made to work, but only with a VDSL2 modem in bridge mode connected to it.
In fact I know of 1 application in for bundy, cust has paid estimate and work is currently underway
I'll believe that when I see it � all applications I've heard of have been so atrociously handled by nbn� (through politically based malice or good old fashioned incompetence) that none would have been able to proceed, even if nbn� actually responded to attempts to communicate with them about it.
This is entirely incorrect,
In fact I know of 1 application in for bundy, cust has paid estimate and work is currently underway
This
My workplace has paid approx $60k for a direct fiber run over about 2kms
If I was NBN I'd be putting off ALL residential FTTP upgrade quote requests until the rollout is complete. Rollout should be the priority, then they can look at residential fibre upgrade works for the very very small minority that may want it and are prepared to pay for it.
My workplace has paid approx $60k for a direct fiber run over about 2kms
From nbn�?
If I was NBN I'd be putting off ALL residential FTTP upgrade quote requests until the rollout is complete.
And if the rollout is never complete?
Rollout should be the priority, then they can look at residential fibre upgrade works for the very very small minority that may want it and are prepared to pay for it.
You need to do a lot more research into the NBN � every customer connected to FTTP was paying for it through usage charges, which would have provided a return on investment to the government.
Telstra.
Exactly what I thought � it is nbn� FOD availability that is a myth, not private fibre availability.
I believe TPG only just started selling FTTN, so the person you spoke to there may have been unaware of the difference between FTTN and the NBN
Suspect TPG will use the Huawei that they use for their own FTTB networks think 658 is the current model
Suspect TPG will use the Huawei that they use for their own FTTB networks think 658 is the current model
Maybe, if it's on the secret approved modems list � if not, they may well go for the TG1 that Internode and iiNet started supplying for nbn� FTTN.
In fact I just remembered Bundy city council has put a FOD application for all of their sites
In fact I just remembered Bundy city council has put a FOD application for all of their sites
Please post back when their application is successful.
Does anyone know if the Netgear Nighthawk D7000 (AC1900) Modem Router is compatible with the NBN that has just gone live? It's compatible with VDSL, VDSL2, ADSL, ADSL2, & ADSL2+; so I'm hoping that it will work fine. They [Telstra] recommended their Gateway Max modem which, as far as I can see, has pretty much the same stuff as the D7000.
If I was NBN I'd be putting off ALL residential FTTP upgrade quote requests until the rollout is complete.
...and only accept the FTTP quote requests if FTTN hadn't been rolled out? That sounds about what NBNCo have been doing.
I just checked the progress of my Telstra NBN FTTN installation online and it says there are Delays. I was scheduled for the 22nd December. I live in the Thabeban area.
Mine is marked as delayed too. I am in Walkervale.
I guess I'll give them a call later today and see what the deal is...*sigh*
I just received my self install kit in the mail from Telstra. A Gateway Max modem. I hope it will work with my Asus RT-AC68U Router.
Mine still says pending and has no date. First in bundy to sign up in store and was not given a date. I feel like my order is still not complete as you guys have dates.
for those with transfer dates of 14/12/15 the delayed on the Telstra website is because they can not complete it until notified by NBN Co that the jumper has been changed. The NBN Co portal still has our transition date as today. :)
Thanks for that info, Ack Attack.
Did you speak with Telstra about it or NBN Co?
Spoke to Telstra first, then followed up with NBN Co
Nice one. Was the number you called to speak with NBN Co this one?: 1800 687 626
sorry, cant give out the number as it is a contractor only one.
but minutes after replying, lost signal, and now .. bam
DSL Status
Up
DSL Uptime
4min 23sec
DSL Type
VDSL
DSL Mode
Fast
Maximum Line rate
32.71 Mbps 70.68 Mbps
Line Rate
6.4 Mbps 28 Mbps
Data Transferred
22.63 MBytes 65.91 MBytes
Output Power
-3.5 dBm 3.8 dBm
Line Attenuation
0.0 dB 23.2 dB
Noise Margin
18.2 dB 19.3 d
That's pretty good � what distance are you from your node do you know?
Aprox 330 mts as the cable lies give or take some bendy bits
They're both just routers, no use for VDSL2 without an additional modem � I believe TPG only just started selling FTTN, so the person you spoke to there may have been unaware of the difference between FTTN and the NBN (where NBNCo supply an NTD which handles the network interface, just providing an ethernet port for customers to connect a router such as the NF7/NF12).
Cheers for the reply. Am I understanding correctly that the hardware I'm to receive from TPG (the router) will not work in Bundaberg with out me buying a VDSL modem to bridge with? They should probably include that in their sign up process.
I'm in the Thabeban area of Bundy, what is the process to connect to the FTTN? Talking the the sales and tech support at TPG they made out it was a matter of waiting 24-48 hrs to activate the FTTN then receiving their pre configured hardware, plugging it in and away you go.
One other tech support person at TPG also said that NBNco would need to install the "box" inside the house � I was under the impression that FTTN did not require this.
Hi Nabed4t.
For Telstra, you select your service level and an appointment is made.
The modem is sent out and can be used on your existing adsl service.
on the day of your appointment, you loose your signal for about 20 minutes and when it comes back on, your on the basic service level. If you have speed boost ordered, this is applied after Telstra is notified of the completion of the work.
For other isp's it should be similar.
keep in mind, that the longer you wait, the later it will be as the techs are quite busy at the moment and tend to bunch the jobs up in groups of nodes to make it more cost effective.
R
Hi Nabed4t.
For Telstra, you select your service level and an appointment is made.
The modem is sent out and can be used on your existing adsl service.
on the day of your appointment, you loose your signal for about 20 minutes and when it comes back on, your on the basic service level. If you have speed boost ordered, this is applied after Telstra is notified of the completion of the work.
For other isp's it should be similar.
keep in mind, that the longer you wait, the later it will be as the techs are quite busy at the moment and tend to bunch the jobs up in groups of nodes to make it more cost effective.
R
Thanks R,
I just finished on the phone with TPG � wow... Keeping my temper in check was a real trial...
They really need to educate their staff on the products that sell, even their tech support knowledge is abysmal. I know I probably shouldn't expect too much from a discount service, get what you pay for and all that.
The first techie said that they do not supply FTTN at all (even though I applied on Friday) so she transferred me to Wondercom who said they do not supply FTTN, TPG do. Calling TPG back I needed to check that my application is being processed and confirm what hardware they will be sending out.
I have managed to discover:
1) They couldn't find my account, I will call them again on Wednesday just in case it has taken a little longer to process my application.
and 2) the hardware the silly so-and-so originally told me that would be supplied (the Netcomm NF7) was incorrect. After gently arguing with the techie that the router they are going to supply will not work with FTTN he confirmed that they actually send out a Huawei HG658. I have't been able to find any technical specifications for the device, other than it is a VDSL modem/router. Yay, it should work.
The gentleman also confirmed what you said about the installation process. It can take anywhere from 2 to 30 days to have it connected.
Fingers crossed this works.
One more thing. When signing up, TPG said that it isn't possible to get speeds over 12/1 in my area although Telstra, optus and even dodo are offering plans in the 25/5 and 100/40, was this more incorrect information from TPG or a limitation on their end?
......................
Noise Margin
18.2 dB 19.3 d
Your noise margin looks extremely high. Not sure about what the normal range for VDSL is, though.
Edit: Looking at some stats others had posted, I would say that's an issue with your noise. Other stats have a adsl range margin at 6dB. Anyone confirm?
There is a confidentiality agreement between myself and NBN Co so I can't reveal many details however
WTF? Whats the big secret I wonder?
Trust me having read the contract it's nothing out of the ordinary.
For a product sold to a retail customer, it's more than out of the ordinary, it's unheard of. A bit like this "mythical" FoD really :-).
pay per month
Surely there isn't a monthly component to FoD??
Or do you mean just your RSP plan?
My current modem is relatively new and has the options of ADSL, ADSL2, ADSL2+, VDSL and VDSL2. Although the modem Telstra sent out states on the box that it does "VDSL2+". So I'm not sure if I should simply use my modem router (Netgear Nighthawk D7000) or put it into router mode and bridge it with the Gateway Max that we were sent.
ive started a wave for use.
http://www.speedtest.net/wave/f12c8466393e8eab
has been very stable
What is your distance to your node ?
Thanks everyone for posting your new NBN speeds but they are meaningless unless you include your distance to the node so please include it in your posts.
Perhaps we need a dedicated thread going so we can outline the required info. It would be nice to then graph it so we can work out real world average expected speeds for distance to node.
There's a thread for that already, although it's not limited to Bundy as it's just FTTN/VDSL2 in general but given the relatively low number of people on FTTN at this point it's probably appropriate to keep it all in the same thread:
I though this post was dedicated to the Bundy rollout. (the heading has Bundy Trials in it) I would like to see the speed at 100m, 200m ,300m etc or anywhere inbetween just so everyone in Bundy and else where would have an idea what speed they should expect given there distance from the node. And if there speed is not similar they might have copper transmission problems. And it would be interesting to see how the speed changes over time as more people migrate over.
Hey 002,
any idea what's wrong with the MyNBN FTTN Dashboard, I've been trying to log on to it over the last week, it keeps saying the web server is down but It's been down for the last week ??????
It's gone down a few times before � the fttn.mynbn.info page.
jxeeno is usually pretty quick about fixing it but the http://www.mynbn.info/ page takes precedence I think.
Sooo apparently NBN have cancelled my second appointment date of the 18th now too...not sure where the incompetence is coming from (NBN or Telstra) but starting to get pretty angry now :(
Telstra give vague excuses and NBN Co won't talk to me about it. They insist I go through RSP.
So much for not being needed at your home for FTTN.
I still have no date. Have rang 3 times and each time they tell me something different. They should have just delayed the launch date till after Christmas its a busy time of year and obviously they are experiencing difficulties getting it up and running smoothly.
Well you could say your still in a trial period of rolling out the FTTN commercially, your our guinea pigs. You could say your the first ones to the trough, my trough won't arrive until sometime next year. Oink Oink
How can we determine how far we are from the node?
You use to be able to go to this map of Bundy here http://fttn.mynbn.info/dash.php then just click on your house and it would give you your nearest Pillar, your expected download and upload and how far you were from the pillar the node number and the node would be near the pillar. But I have been trying over the last coupled of days and the server is down so just keep trying that link. When you get through look in the top right hand corner I think it says maps and you will go to another page showing maps of all the areas currently getting FTTN, click on the Bundy map and zoom into your street all the houses are numbered. Then hoover over your house or click and eventually a box will appear with your details sometimes its a bit slow.
You use to be able to go to this map of Bundy here
Unfortunately that website has never showed me those details at my address.
There is another way if you only want the approximate distance, go to Google Maps and use their measurement tool it only measures straight lines but it does give you some idea as long as you know where is your nearest node is. I used it on my daughters house in Bundy and I was only 10m out from the NBN measurement.
There is another way if you only want the approximate distance, go to Google Maps and use their measurement tool it only measures straight lines but it does give you some idea as long as you know where is your nearest node is.
Thanks, never knew you could do that on Gmaps. Okay ~165 metres from node using that method. Any idea what type of speeds that in theory I could get?
Any idea what type of speeds that in theory I could get?
At that distance you will get whatever speed you order. I am 350m from the node and sync at 108Mb/s down.
At that distance you will get whatever speed you order. I am 350m from the node and sync at 108Mb/s down.
You can get greater than 100? WOW! That's awesome, I wanted 50/20, but I could only choose 100/40.
165 metres from node using that method
Well that depends on who you believe only time will tell but my daughter was 250m from the node and NBN said she should get about 50Mb download so I would imagine if their figures are correct you should be in the 70Mb range or even higher but we just don't know at this stage. Some of the figures coming thru aren't too encouraging but people aren't posting there distances from the node so it's hard to get a solid indication. But I would prefer to be in your shoes your distance is only short. Have you put your name down and do you have a date ???
To go from a 1G interface to a 10G one is quite expensive.
Yet a simple upgrade, just swap the electronics on the end of the fibre. It is quite a simple and risk free upgrade.
It is quite a simple and risk free upgrade.
I can't be bothered searching, but I believe NBN are locked into the hardware.
If the NNI ports are an indication of the costs involved...
NNI 1000BaseLX Activation $1,000.00
NNI 10GBaseLR Activation $5,000.00
NNI 1000BaseEX Activation $7,000.00
NNI 10GBaseER Activation $35,000.00
Just to give an idea of the upgrade cost.
Not saying for sure it's the case for a FTTN back-haul line card upgrade, but the figures will be similar.
EDIT: It's to do with backup and support. The electronics and circuit boards are the cheap part...
EDIT: It's to do with backup and support. The electronics and circuit boards are the cheap part...
But the cost of any such upgrade it a separate issue to how straight forward it is technically or the risks associated with it.
My point stands, I believe, that there is no technical reason for a FTTN cabinet to suffer backplane or backhaul congestion.
If any site does, it is a direct result of NBN Co's penny rich, dollar poor decision making.
My point stands, I believe, that there is no technical reason for a FTTN cabinet to suffer backplane or backhaul congestion.
I agree for the foreseeable future...
If any site does
Economies of scale will dictate.
If nodes become congested, NBN won't rush out and address individual areas.
They would likely upgrade the whole lot in one whole swoop in conjunction with the manufacturer, that being AL.
I agree for the foreseeable future...
And when you get beyond that point I suspect 10Gb cards are a lot cheaper
I hope Telstra keeps to there appointment of the 22nd December for my FTTN connection. Bit concerned as when I check on the progress it still says delayed.
My ADSL2 speed today is a miserable 0.08Mb. It's the worse I have ever seen. Been like that for a few days now.
I don't know if this is a Exetel issue or not. But I been on the phone with them a week ago and complained.
I don't know if this is a Exetel issue or not. But I been on the phone with them a week ago and complained.
Hi Phillip,
I was looking at the Exetel FTTN plan 25/5 by 100Gb with free phone for $49, I though that's a good plan for a tight arse like me. So do keep in contact her with your Exetel plan if you decide to stay with them OK. I did here that people were having problems with there 100/40 FTTH plans not enough bandwidth some say.
Hi Phillip,
I was looking at the Exetel FTTN plan 25/5 by 100Gb with free phone for $49, I though that's a good plan for a tight arse like me. So do keep in contact her with your Exetel plan if you decide to stay with them OK. I did here that people were having problems with there 100/40 FTTH plans not enough bandwidth some say.
Hi,
I planned to sign up with Exetel originally, because of the plans they had. I called them a couple days after the NBN was connected on my street and the person I spoke to told me that the fastest speed I could sign up to was there 25/5 plan on the FTTN and she also told me that work will need to be done to my line before I can connect, She informed me the earliest time frame for connection was one month away and she told me High probability it would be lot long wait.
I than complained about my slow ADSL2 service and she did not give a hoot. I told her I will be disconnecting from your service and signing up with someone else.
I than complained about my slow ADSL2 service and she did not give a hoot. I told her I will be disconnecting from your service and signing up with someone else.
Exetel has been excellent to me, always get good speed on adsl2 with the exception of downloading torrents. There's lots of whining over in the Exetel part of wp about throttling torrents, so I guess it's that. I rarely download torrents anyhow, but decided to move away from them. I'm scheduled to be connected on Monday, 100/40 plan. Hopefully no issues.
I don't use torrents. Why are they killing my speed? I will not have to worry about it soon. Can't wait to disconnect from them.
Why are they killing my speed?
They probably targeting p2p because those are the type of users who slow the network down. If I torrent I use my mobile data now. Especially when Telstra are being so generous now, it's a lot faster than my adsl, but that will hopefully change soon. :D
Telstra called me today, I had my appointment scheduled for this coming Monday to get FTTN switched on. They said due to 'technical difficulties' they would have to delay switching me on till the first week of January.
Live in North Bundaberg, not sure if it's just me but the Telstra order tracker says delayed on mine so you might want to check.
Live in North Bundaberg, not sure if it's just me but the Telstra order tracker says delayed on mine so you might want to check.
I was given a date for connection for the 30th of this month through IINet and I am over North Bundy as well. I am not holding my breath on it happening though. I cannot see a lot of things happening over the Christmas/ New Year period.
I have my new IINet modem so as soon as my internet goes down I will install it.
Well, my connection is supposed to happen on Monday. Fingers crossed it all goes to plan... Would LOVE to have it up and running by the Christmas break. I'm just over 400 mtrs from my node and will post hopefully Monday night with speeds. In Svensson Heights
Well, my connection is supposed to happen on Monday.
Good luck. Hopefully both ours are done on Monday.
Telstra make their techs work right through christmas, even asking them to work christmas day, while I understand they have appointments and ppl want services its still pretty poor form though hey
Um no. Having been a telstra tech never ever has anyone worked on christmas day. Telstra staff and majority of contractors enjoy the public holidays like any other company
And you left when? I said they ask most techs tell them to fo
Telstra make their techs work right through christmas, even asking them to work christmas day,
Xmas day & Good Friday no-one (normal CT/CCT's) are never asked to work them.
Apart from those day's you are regularly pressured & expected to work all other holidays.
Especially contractors (CCT's) they are preferred & targeted even bullied by ISGM management to work weekend's & public holidays always @ the request of their
Client Telstra.
You know why because CCT's are not paid any PENALTY RATES full stop.... So Telstra save a bucket load of money.
and majority of contractors enjoy the public holidays like any other company
Not the case contractors are treated like cannon fodder ...I know I was one for 8 glorious years (sarcasm)
+ was a Telecom/Telstra employee for 30 as well.
So I've been on both sides of the fence
Seeing Telstra has not kept to there commitments. Is it possible to cancel my order and sign up with someone else?
I tried to request another call back through Telstra and a error message pops up saying "SORRY! WE ARE UNABLE TO SCHEDULE A CALL BACK"
I see this is going to drag out forever.
The way I see it, Telstra's network and infrastructure is the only thing I care about, and the general consensus seems to be that their network is a better than the rest.
Going through the pain of signing up is temporary, and FTTN teething issues aside, I can count on one hand the amount of times I've had to call ISP technical support in the last 10 years or so � I expect that frequency to continue when I'm finally connected. On the other hand, a painless connection and support experience means little if the end result is that you are stuck on a crappy network for a 24 month contract.
result is that you are stuck on a crappy network for a 24 month contract.
That's why I never go on contract.
You have to wonder how many of these issues are Rsp related and how many are NBN. Seems like the Rsp is always blaming NBN but always a different reason.
That's what I'm worried about. Telstra is blaming NBN, but I don't think it is NBN at fault here. I think it's Telstra, hence why this is going to drag on and on.
I can't see my issues going to be resolved for a long time. It will probably take Telstra a month to realize they done a mistake.
Still not returned phone call as promised.
The way I see it, Telstra's network and infrastructure is the only thing I care about, and the general consensus seems to be that their network is a better than the rest.
Going through the pain of signing up is temporary, and FTTN teething issues aside, I can count on one hand the amount of times I've had to call ISP technical support in the last 10 years or so � I expect that frequency to continue when I'm finally connected. On the other hand, a painless connection and support experience means little if the end result is that you are stuck on a crappy network for a 24 month contract.
This is exactly why i have gone Telstra, the Customer Service is very bad. However the Network Services are top class. I've logged easily 5-6 complaints in a year to them for Mobile and NBN based stuff. But once connected don't have a problem. My last call to Telstra i spoke to a Stuart, first time i actually got really good help and he was very forthcoming with information, wasn't a case manager but knew his stuff about NBN
You think it's best I persevere with Telstra? and hope they sort this out.
Time for an update. My modem has arrived and is sitting on my desk ready to go. The modem is a TGIINet-1 made by technicolor. It is a very basic modem and I am still working out how to set up a wireless bridge on it to my TP LInk AC750.
They have put my service over to PSTN? and I have had no downtime. I still have internet with Internode at the moment. I am very happy about that to say the least.I was expecting to go down for a week or two at least.
Now I have confirmed with IINet that the service will be changed over on the 30th of December 2015. I have no reason to doubt this but all these Telstra complaints posts are making me nervous. Luckily no-one seems to be having to many problems with IINet so far.
So hopefully everyone will have a merry Christmas and I'll have a awesome start to the New Year :-)
You think it's best I persevere with Telstra? and hope they sort this out.
Once you get through the problems with Telstra and connect, I think you will be happy with the service. Its a matter if you want to reward a company for its failings, which is something you need to decide I guess. You could always sign up elsewhere for a month(no contract) and then go to Telstra later.
BTW. 24 hours in and I'm getting 95Mpbs on speedtest.
http://www.speedtest.net/my-result/4935536123
Still syncing at:
Maximum Line rate
51.52 Mbps 118.18 Mbps
Line Rate
44.19 Mbps 107.73 Mbps
Guess time will tell if this drops a lot with load and long term use.
I feel sorry for those that will be on ADSL for months. I have seen my connection go from 20mb to 10mb. I know of so many businesses that are now operating on internet in the single digits. The business Voip issues around town will be costing the economy many thousands of dollars.
I really hope FTTN fixes these issues because they have trashed the current network in the process.
I feel sorry for those that will be on ADSL for months. I have seen my connection go from 20mb to 10mb.
If the drop in performance was due to poor state of your 'last mile' copper connection (as is usually the case) this will also be reflected in FTTN connection...
BTW. 24 hours in and I'm getting 95Mpbs on speedtest.
Another good outcome
Guess time will tell if this drops a lot with load and long term use.
Yes it will but you must remember Vectoring will eventually come into play & help things along as well.
I know of so many businesses that are now operating on internet in the single digits.
Well what is stopping them from joining in & migrate across to NBN's FTTN as well then & their woes should be solved
Another good outcome
It's not brilliant, but the gear appears to be supplying the goods.
Vectoring will eventually come into play
The vectoring is already in play, it's a part of the furniture.
We are lucky in Oz we started a bit late, some countries are doing costly upgrades to achieve these results. Imagine if we had gone down the G9 route.
Well what is stopping them from joining in & migrate across to NBN's FTTN
Hesitation, that is all.
Business needs to get on board, and the ISP's need to offer good products to encourage them.
EDIT: And good old service backup!!
Residency Bundy i presume? Distance from node cabinet, would be helpful too......THANKS!
The vectoring is already in play, it's a part of the furniture.
But it comes into It's own as more & more end user's come online.
But it comes into It's own as more & more end user's come online.
It's part of the riddle that many don't understand ATM.
I honestly don't think it will be wasted technology. It will fullfill the needs of most users!!
It's not brilliant, but the gear appears to be supplying the goods.
For his distance his speed (if accurate) is excellent IMO
Remind me again why I stick with Telstra?
Well somebody has to pay Thodey's massive payout, given all the wonderful returns he gave to shareholders by sacking the guys you are waiting to hear from...
Looks like I'm probably closer to the 350-400 mark, then 400-450. Which probably explains why its better then i thought. The 50/100 Mtrs difference obviously changes things.
It was easy to setup, and she's getting 22/4 speed. She's on the 25/5 plan with telstra
Where's that measurement coming from? speedtest.net? Cos that always seems to under report (even more than the overhead). Whats the actual modem syncing at?
Where's that measurement coming from? speedtest.net? Cos that always seems to under report (even more than the overhead). Whats the actual modem syncing at?
ozspeedtest.
Modem synced at 28/7 there about. From what I could see.
Still on hold. It's now and hour and 15 minutes on hold with Telstra Complaints department.
15 minutes ago the lady came back and said she will transfer me to someone else and gave me a new Reference number.
Still waiting.
I don't think they care and hoping I would have hang up by now. After one hour, she realized I did not hang up, so she flogged me off to someone else and gave me a new Reference Number.
They simply don't care, They have a stuffed up call center that don't work. As soon something gets to technical for them, they flog you off to someone else. I now been waiting and hour and a half.
I'm starting to get sick of waiting now. thinking about hanging up and forgetting the whole thing. I will stick with ADSL, Those that are lucky to connect, enjoy it. Those that can't connect, I feel sorry for you all.
I might go back to the Telstra Store next week and let them know the outcome of them escalating this to the complaints department.
I'm starting to get sick of waiting now.
I don't blame you, but it is worth keeping in mind that it's Christmas Eve ;-)
I suspect that they won't be able to do anything more today (or next week) than they can on January 4th.
I don't blame you, but it is worth keeping in mind that it's Christmas Eve ;-)
I suspect that they won't be able to do anything more today (or next week) than they can on January 4th.
If that means I have to wait another two hours on the 4th, No thanks.
I'm still waiting. hour and 45 minutes. I will give them another 15 minutes, than I'm hanging up and never calling again.
I will visit the local Telstra Store next week and see if they can sort it out for me, I'm not calling them again. I don't have time for shit like this, I have much better things to do.
As I said before, I will stay with ADSL and forget the NBN, if the local store can not rectify it for me.
For those that are connected, how are your speeds going with the rain? Any slow downs?
Hi Hic,
there has been no slow down from or during rain, but I am experiencing congestion since the 24th with peaks of 6-10 Mbps down, Up not affected. modem syn at 28/6.4 Mbps, Maximum Line rate reported is 31.17 Mbps/70.31 Mbps.
Have been keeping log of speeds via Telstra's qld.speedtest.bigpond.net.au.
Ack
Just spoke to a mate who knows. the cvc is full in Bundy and upgrades dont look like being done till mid Jan. Log your fault for compensation on 1800 811 612
Thanks Ack . Things started improving late PM so ruled out rain as probable cause and looking at Telstra.
Was unreal to see speeds as low or lower than my standard ADSL was. Averaging between 3-4 and lower than upload.
My speeds have stayed above 90mbps. I have been doing speedtests at all times of the day(9am, 6pm, 1am) and the rain/peak times hasn't effected it. I'm getting a peak of 11.6MB on steam downloads, which ain't bad either.
Although i haven't been home a lot lately it seems to be pretty smooth. The Tesltra modem is also surprisingly performing well(even though it looks basic), the reach for the wireless is actually really good, beating my previous D-Link 2890al modem easily.
Quick question for those with NBN installed � do you have a NBN connection box inside? All the literature Ive read refers to an NBN connection box, but I didn't get an NBN connection box when they did the install. All they did was play with the wall socket. This that normal? I've just received my optus modem today and the speeds don't look much better than ADSL.
If you are in the Bundaberg area, then you will probably have FTTN. This means no box needs to be installed on your home, as it still uses copper for the last 100m-1.5km of line. You will need a VDSL2 modem and thats it.
This means no box needs to be installed on your home,
Thanks, that is what I thought. The NBN documentation is a little confusing
I've just received my optus modem today and the speeds don't look much better than ADSL.
Welcome to the wonderful world of MTM !!
Hi all, I'm hoping someone might be able to help.
We have connected to Optus NBN FTTH at the 100/40 rate. We're 12m from the node (it's on the same block as our house in Avenell Heights).
But we're consistently getting speeds between 3-11mbps down both on wifi and ethernet, but up speeds have hit 20-30mbs on some tests. When the technician connected us and tested the line inside the house, he got 107mbps down...
We have the Optus Sagemcom F@ST 3864 modem/router that came in the self install kit, but I'd read here that it has security problems and is slow so we bought a Linksys XAC1200 to replace it � only to find we couldn't get it to work. Optus refused to give us any details to help us set it up (in fact one poor staff member even searched on here while I was on the call to see if Whirlpool had the details because he didn't) and so we took it back to the retailer.
Optus flat out told us no other modems will work, but they also said we're not VDSL. But we have to be right? I'm struggling to believe anything they tell me.
I'm wondering if anyone in Bundy is successfully using an alternate modem/router on the Optus FTTN and can suggest one for us and has the details to set it up- or if not bridging the modem and getting a new router will help with the slow connection. We use a lot of devices and run several gaming consoles so I'd like to get even close (within reason) to the speeds I'm paying for.
I'm sorry if this isn't appropriate here.
Is it VDSL2 all over Bundy? I was told by Optus that we're not VDSL on our FTTN connection, but I thought it was everywhere. I really want an alternate modem, any suggestions?
Your problem sounds similar to what was happening to me yesterday (on Telstra).
If you are on NBN then you are using VDSL/2 and any VDSL modem will work IF it meets NBNs requirements. I am successfully using a FritzBox 7490 but still need the Telstra modem for voice.
Hi all, I'm hoping someone might be able to help.
Have you had a look at this page?
I have seen that page, I wasn't sure if the Cable modems would work? Looks like the Netgear EVG2000 is the only other specified NBN one listed, any idea if it's any good?
Wouldn't the operational separation rules make this a bit difficult? Even if it technically fairly simple.
I don't see that there would be any issues. Telstra retail has access to Telstra systems that allow CSOs to perform basic trouble shooting / observe port error rates / line sync rates etc and it seems that ISPs that use Telstra Wholesale do too.
Which was a very big part in my decision to purchase a block in Parklands. FTTH for me when I build there
Welcome to the first digital divide in Bundaberg.
What a suprise another disapointed telstra customer here.
Have been with them for 4yrs now, signed up to nbn on the 17th, recieved my follow up call on 23rd to book my connection day and go thru the contract details etc etc they booked me in for the 30th to be connected.
All day went by and no call or email telling me your nbn was connected. so called them last night to find out my nbn details had been put back into the technical section of the computer and NOTHING was finalised even though they gave me all the details for my nbn setup, funny how they can remember to send out the modem fine but somehow the rest of my setup has disappeared on there system. So now telstra want to rebook my phone call for the 4th then rebook for a new connection date, well i can say i think they have lost a customer.
what a joke on telstra's behalf.
Welcome to the first digital divide in Bundaberg.
Now I feel bad for wanting a good internet connection. :-(
On a lighter note today is the day I am supposed to be connected to the NBN FTTH here over north Bundy.
I know originally i said the 30th of this month but a email i received a week later said 31/12/15. Here is hoping my connection goes down.......never thought I would look forward to loosing my Internet!
On a lighter note today is the day I am supposed to be connected to the NBN FTTH here over north Bundy.
I know originally i said the 30th of this month but a email i received a week later said 31/12/15. Here is hoping my connection goes down.......never thought I would look forward to loosing my Internet!
Good thing with FTTH you don't have to loose your old internet connection until after the new service is stable and providing the new superior service.
Good thing with FTTH you don't have to loose your old internet connection until after the new service is stable and providing the new superior service.
Yeah, sure was a bonus. So far I have been happy with the way everything has gone. I'll know at the end of today when all is said and done.
I feel for all those people with Telstra getting the raw prawn at the moment.
I received a flyer in the mail awhile ago. I am assuming it is still a goer. They are having a Telstra NBN van @ Centenary Park on the corner of FE Walker Street and Elliot Heads Road from Monday the 4 th of December to saturday the 9th of January if anybdy wants to go along.
Times are 9am to 5pm. I am going to go along for a look. Might get some more info than I have now. Did anybody else get the same flyer?
http://www.speedtest.net/my-result/4957589747
Well I am now on the NBN@25/5 and we had a rocky start. My new modem did not turn green to indicate it was connecting to the net.
a hard reboot and a new phone cable from the modem to the wall and all is good again.
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
40.46 Mbps 78.51 Mbps
Line Rate
6.4 Mbps 28 Mbps
Data Transferred
31.46 MBytes 180.68 MBytes
Output Power
0.4 dBm -5.1 dBm
Line Attenuation
4.7, 24.0, 36.7,N/A,N/A dB 12.3, 29.8, 46.5 dB
Noise Margin
21.4 dB 22.8 dB
Sorry unsure of distance to node except from Google maps which equates to approx 450m
it was still saying ADSL_2plus and Interleaved
Could this be the same for me, even with my new modem? Is there any way I can check?
Could this be the same for me, even with my new modem? Is there any way I can check?
when you connect to the modem and browser the setup screen you should be able to get to the section showing how your modem is currently connected, it should show connection type, noise, power levels and other data
FTTN connected yesterday. Stats at this link
a hard reboot and a new phone cable from the modem to the wall and all is good again.
DSL Type
VDSL2
DSL Mode
Fast
I thought you were getting FTTH not FTTN!!!!
I thought you were getting FTTH not FTTN!!!!
I'm getting FTTH over North Bundy but a block of land I have bought is wired for FTTH when I build out there in Parklands
FTTN connected yesterday. Stats at this link
Wow...that's a very impressive max line rate @ 140mbps. Probably the best I've seen for FTTN to this point.
I'm getting FTTH over North Bundy but a block of land I have bought is wired for FTTH when I build out there in Parklands
Ok After reading back you are now on FTTN in North Bundy (not FTTH as you quoted above) and you have FTTH out in Parklands, think i got it :)
it should show connection type, noise, power levels and other data
It says my transfer type is VDSL and DSL mode is VDSL so I guess that's not the issue. Speed test just now (over wifi) got 0.34 down, 13.31mbps up, on the computer plugged directly into the modem I got 1.59mbps down, 18.25mbps up. I called Optus tech support, they agreed it should be faster, and said not many people had reported this issue and most were getting 50-60mbps down at least. They're calling me again tomorrow to do another speed test and arrange to send an NBN tech out to look at the wiring. Hopefully this issue gets solved soon.
All day went by and no call or email telling me your nbn was connected. so called them last night to find out my nbn details had been put back into the technical section of the computer and NOTHING was finalised even though they gave me all the details for my nbn setup, funny how they can remember to send out the modem fine but somehow the rest of my setup has disappeared on there system.
Sounds familiar, in the last 2 weeks my cousin and another friend were both connected to NBN with Telstra.
In my cousin's case, the router turned up, but no appointment date, then the NBN installer turned up without notification did the connection without any hassles, but Telstra hadn't created an account or given her a password to setup her email, took 2 days of phone calls and online chat to fix the problem.
In the friends case, the router arrived, the installer came on the due date, NBN activated but no internet, more calls to Telstra, this time they hadn't provisioned the service, took another 2 days of calls to get it working with it provisioned to operate on port 4 of the NTD without telling him by SMS which port to use (they had decided to email him on a inoperable service, as they had terminated the copper service by this stage).
Then another week to get the email service functional, because they hadn't setup the account on their servers, they kept trying to reset the password, until I intervened and asked the technical section to actually confirm the account existed, then they sheepishly admitted the email account also hadn't been provisioned correctly.
With Telstra, the actual product performance is OK but the administrative part seems to be terrible, yet to talk to an actual Aussie when trying to sort out technical issues
Well I am now on the NBN@25/5 and we had a rocky start. My new modem did not turn green to indicate it was connecting to the net.
With those line stats and estimated distance, 25/5 should be a reliable speed.
Your 78Mbps max would not actually be achieved, and would be reduced by between 40 and 60% when the node is loaded. This reduction would be reduced when vectoring is introduced (assuming everyone on the node has a modem that supports vectoring for best improvement), reducing this by around 20-30%.
You should be able to get a 50/20 service in the future. Remember that 256/64 was considered all that was needed 10 yrs ago, and 1.5Mbps was only for 'techies and enthusiasts', and priced accordingly.
They're calling me again tomorrow to do another speed test and arrange to send an NBN tech out to look at the wiring. Hopefully this issue gets solved soon.
The lovely Yuraj called me back at 4pm like he said he would. He's escalated my issue to the lead technician. My wifi test at 3.58PM was 1.2mbps down and 22.81mbps up. Ethernet speed was 5.37mbps down 32.88mbps up. He said I might need a new modem, though I actually replaced the Optus modem with my Netgear Nighthawk D7800 ages ago, it's definitely not the modem. I shall get a call from the technician tomorrow and will post back.
With those line stats and estimated distance, 25/5 should be a reliable speed.
Your 78Mbps max would not actually be achieved
It's been a few days now and so far my connection for downloads has been twice as fast as my ADSL2.
So far it has been good and steady and fast enough for now.
http://www.speedtest.net/my-result/4962197234 this is just now so very happy.
I think this FTTN is a total failure. After a month, they can not connect me, can not give me a reason why. I don't think they care. There is no point me calling them again, the phone support with Telstra is dreadful, as soon it starts to get to technical for them, they flip you off to the next available phone personal and they cycle continues, I have spent upto two hours at a time on the phone waiting.
The last time I called them, I was transferred twice, on the third occasion I waited two hours before I hang up. I decided I will not call them again and just wait for them to call, But I don't think this is going to happen.
Don't look like I have any hope of getting FTTN connected. I live at Thabeban.
official complaint
Not a good sign when you need to know the process to put in a complaint about the complaint dept
HI Phillip,
Have you called the dedicated FTTN number? I was having a lot of trouble trying to arrange FTTN connection initially but came across a 1800 number. Low and behold Aussie speaking people with a real clue who connected me to Tassie operations and connection appointment date arranged. All completed on time.
Oh, just in case 1800 811 612 � dedicated FTTN number.
Regards
I think this FTTN is a total failure.
I'm hoping that by the time it hit's us in Hervery Bay FTTdp will be what is rolled out. Why they just didn't go this path from day one I'll never know. It's still not FTTH (political reasons) but a better option then FTTN (obviously).
HI Phillip,
Have you called the dedicated FTTN number? I was having a lot of trouble trying to arrange FTTN connection initially but came across a 1800 number. Low and behold Aussie speaking people with a real clue who connected me to Tassie operations and connection appointment date arranged. All completed on time.
Oh, just in case 1800 811 612 � dedicated FTTN number.
Regards
I been given so many numbers to call, There all the same. As soon it starts to get technical, they make you wait on the phone a long time hoping you hang up, if you don't after a while, they forward you on to someone else, another 30 + minutes later person answers and says I will get back to you soon, two hours later I'm still waiting. I had to hang the phone up.
Decided than and there, I will not be calling them again. It's upto them now, If they want me to join so be it, but I wish they did not have a strangle hold on me. I can't do anything here. I'm told to just wait for a call. I been told this on numerous occasions, they say they will call back within 2 hours and they never call.
Over a week ago is the last time they called me to say that my order is still in the system and to not do anything, Yet another personal tells me my order has been cancelled and that I need to re-book.
I don't know who to believe or what to believe anymore. The whole process is a total major nightmare, I never experienced anything this bad before.
Not calling them again, I couldn't stand being given the run around again.
How have the Nodes faired with all the rain you guys have been inundated with. Any news or issues that anyone knows of? Will be a good test for them :)
Bundy didn't get THAT much rain did it? Thought it was up Miara & 1770 way
Bundy didn't get THAT much rain did it?
I got 145 mm since Monday morning at Norville.
should be enough to flush out any problems!
Don't worry about the wet weather, boys. FTTdp (Fibre to the downpipe) is coming so it will be well above flood levels.
FTTdp (Fibre to the downpipe) is coming
... with the added spice of power supplied from your house :-).
I've found zero incentive to move from ADSL to NBN... and from the horror stories I'm hearing from the majority of people who have made the move, it sounds like a right shemozzle � especially from Optus customers. I don't know anyone using Optus that can get speeds above 3mbps (and one of those people is like 30 metres from the box).
I've found zero incentive to move from ADSL to NBN
Unfortunately it will be mandatory if you want an internet connection that isn't mobile data :( .
So you are getting 50% of the actual speed you ordered 100/40? @ 165m away?
Yep pretty much.
Could it not be your wifi limiting the speed considering you did the test on an iPad?
Could it not be your wifi limiting the speed considering you did the test on an iPad
Sync at 57/22
My speed is consistent though.
So you are getting 50% of the
Could this be a case of wrong provisioning? 50/20 is one of the speed tiers:-)
It is interesting that the figures are so close to that tier and I would not put it past them to make a bobo like that. Unless
it is a case of that being the highest you will get on that platform for now.
Tpg doesn't offer 50/20 plans on fttn
Well, that blew that theory out of the water....:-))
Do any FTTN users actually get 100/40?
Slated to be connected on the 12th...4 more days :)
Did anyone get connected this week? Those that are already on, how were your connections during the bout of rain we had?
EDIT: Really hoping it doesn't rain on Tuesday preventing the NBN tech from doing his work, because according to Telstra that means tough luck and go to the back of the queue. Can anyone with knowledge on the process confirm this?
No problems with the rain. Originally thought maybe a few weeks ago but turned out to be coincidence.
mine was connected early this morning
How did that go for you? What speeds you getting and distance from node?
Probably my best atm, it has been up and down most of the day
http://www.speedtest.net/result/4977772389.png
Roughly 110m as per google from the node on the corner
iinet 100/40
Maximum Line rate
48.55 Mbps 132.64 Mbps
Line Rate
44.19 Mbps 107.73 Mbps
Data Transferred
727.52 MBytes 683.3 MBytes
Output Power
12.7 dBm 1.8 dBm
Line Attenuation
1.9, 20.5, 18.2,N/A,N/A dB 7.1, 16.0, 25.4 dB
Noise Margin
9.2 dB 13.6 dB
How have the Nodes faired with all the rain you guys have been inundated with. Any news or issues that anyone knows of? Will be a good test for them :)
Those that are already on, how were your connections during the bout of rain we had?
The rain hasn't bothered my connection at all that i can tell. Still get very good speed tests and the internet is stable.
preventing the NBN tech from doing his work, because according to Telstra that means tough luck and go to
I didn't think a tech was needed to hook up to fttn. I was of the understanding that all that needed to be done was hook the supplied modem to the power and phone line,unless I am mistaken.
I didn't think a tech was needed to hook up to fttn. I was of the understanding that all that needed to be done was hook the supplied modem to the power and phone line,unless I am mistaken.
For FTTN, a technician needs to go out to the node/pillar (I am not certain which, but I believe it's pillar) and perform the physical jumpering process. I know that much. What is unclear to me is how NBN's service portal manages appointments. It's definitely not a FIFO process that's for sure.
I was of the understanding that all that needed to be done was hook the supplied modem to the power and phone line,unless I am mistaken.
Work still need to be done at the node to connect your line, even if nothing is required at your premises.
I didn't think a tech was needed to hook up to fttn. I was of the understanding that all that needed to be done was hook the supplied modem to the power and phone line,unless I am mistaken.
The NBN techs still need to do some work to cut the copper over in the pillar, so that your phone line connects to the Node, not direct to the exchange. Can't do that when it's raining...
Work still need to be done at the node to connect your line, even if nothing is required at your premises.
all that need to be done is for nbn� to turn on the port remotely, advise the tech which pair from the node he should jumper to the customer tail (and which cable and pair this is), there is no physical work done in the node, just jumpering to be reconfigured/done at the pillar
how were your connections during the bout of rain we had?
No issues at all with the rain in the last storm. --> Walkervale <--
There is one hub i Know is near a creek/Bridge over near the cemetery that may have had issues.
For FTTN, a technician needs to go out to the node/pillar (I am not certain which, but I believe it's pillar) and perform the physical jumpering process. I know that much.
Yes, I knew that. It was just the way you actually wrote in your post that made me think they had to come to your actual house. My mistake. Sorry for the confusion.
What about the IP addresses on FTTH/FFTN? Are they all static or mix of static/dynamic as so far? Still RSP discretion?
Cheers
Telstra NBN have not changed my ip since connection and not paying for static IP. :)
But how many times have you switched the modem off for half an hour or so, then reconnected since your original connection?
none. has been running 24./7 except for one restart over Christmas to check cvc congestion. when on adsl the ip would change every 24-36 hrs without the reset. the dhcp has a lease time of 4 hrs on vsdl.
The rain hasn't bothered my connection at all that i can tell. Still get very good speed tests and the internet is stable.
Interesting then again there really hasn't been a lot of rain given the El Nino about however speed and stability will certainly come back into question when this occurs yet again in Bundaberg!
Let's hope not.
Having been through that twice, I can tell you that internet access takes a back seat to basic necessities like ensuring that your family has 15 loaves of bread and 30 litres of milk.
Work colleague is being connected today with Exetel � I'll update later with his speeds and distance and stuff.
Colleague was connected with Exetel yesterday at around lunch time on a 25/5 plan.
His speeds have not exceeded 12mbps once. Distance is ~600m from the node.
Is this better or worse than what he got before FTTN?
It doesn't surprise me as his copper may be decades old and degraded.
His speeds have not exceeded 12mbps once.
Or it was actually setup on a 12/1Mbps plan.
Is this better or worse than what he got before FTTN?
It is actually better. His average speed on ADSL (also Exetel) was between 3 and 4 mbps. However, he said that last night, his new FTTN connection even dropped as low as 1 mbps on speedtests.
his new FTTN connection even dropped as low as 1 mbps on speedtests
Yep. I find the same on ADSL with exetel. Night time speeds unusable. I see this problem still exists on there FTTN.
Another colleague was connected today. Kepnock area, iiNet, ~350-400m from the node.
He seems to be getting what he ordered: 25/5
I believe down speed was 28,000 or something like that, and up 6,000.
his new FTTN connection even dropped as low as 1 mbps on speedtests.
Welcome to my world 24/7 :(
At least mine didn't cost $42billion dollars :P
Well i decided to wait till the new year to bug telstra so today i called. Still no idea how long till i can get connected and still no reason why.
Yep, I decided to wait until either Telstra (nbn) sorted themselves out or SkyMesh have their fttn running in Bundaberg.
I was on exetel for adsl and always got good speeds even at night. Only wouldn't get good speed when downloading torrents. Lots of people complain about them though.
as low as 1 mbps on speedtests.
I didn't drop that low but there was definitely a lot of congestion (?) last night.
Colleague connected to Exetel has resolved his speed issues himself. It was an internal wiring issue at his house. This morning, he connected it directly to a port where the line comes in and he is now getting line sync at 28000 / 6400 and speedtest this morning of 20Mbps.
For me I am still waiting. Appointment was supposed to be yesterday but as of right now I am still on ADSL. Called Telstra yesterday afternoon who said the appointment is still marked as "In Progress" despite NBN's notes indicating the tech went out at 2:20PM yesterday. They're going to call NBN's activations team for me today to try and figure it out.
Colleague connected to Exetel has resolved his speed issues himself. It was an internal wiring issue at his house. This morning, he connected it directly to a port where the line comes in and he is now getting line sync at 28000 / 6400 and speedtest this morning of 20Mbps.
Aha. Suppose many others could encounter similar issues if they self install and don't follow the instructions to the letter. Perhaps they need to include a big sticker on the modem saying to install on the primary phone plug that comes into the house or performance will be degraded.
3G isn't fibre. The ABC guy says you need fibre.
Correct. 3G is what nbn say you need as FTTN is not reliable enough for medical applications.
Fibre gives your last mile a guaranteed 100/40Mbps, and also the option of running the medical service on a seperate port, providing full network seperation.
FTTN can provide the bandwidth for medical services, but only if a very extensive list of conditions* is met. It is not able to provide the network seperation, and still has reliability issues for a medical service provider.
*list too long to go through at this time of day!
So Nick Ross gets a 'mostly right'.
Day 41 (since first applying):
Still not on FTTN. Still not surprised :)
Telstra called me today and advised that they have spoken with NBN who advised that everything has been done and my order is complete but they need to wait for the Activations team to do something at their end (another 24 hours wait)
I said "I don't see how that could be the case if my ADSL is still working. If the physical work was complete at the pillar, my ADSL connection should be broken."
I think my case manager didn't quite know how to respond to that but we will see in 24 hours :)
I've started to notice since yesterday and today a slowdown... Still investigating if its something downloading or not... but i've checked a few things and cant see that it is.
http://www.speedtest.net/my-result/4995750997
7pm could explain congestion... however first test was 85Mbps.
Will update once I do more tests for a couple more days/week.
same on my end, speeds are all over the place
I'm a consistent 5/5 Mb on 25/5
http://www.news-mail.com.au/
What is the problem with Telstra. Seems most if not all complaints are about telstra and the FTTH NBN?
What gives?
What is the problem with Telstra. Seems most if not all complaints are about telstra and the FTTH NBN?
Optus have their share of problems, my connection had to be kick started for my net access. My landline is still borked, dead as the proverbial Dodo bird.
I have spent a ship load of credits on my mobile with their support team. They have been phoning me back now, and I was expecting a call yesterday re the phone but it did not happen. 8(
But this makes it all better when I look at it, where I live in Woondooma Street it's <400 metres to the node / cabinet thingy in Mulgrave Street near the Mobility shop.
I think my case manager didn't quite know how to respond to that but we will see in 24 hours :)
If you still have ADSL nothing anything other than NBN tech doing the jumpers at the node will get you on VDSL.
Tried to explain that but got nowhere :(
The fact that I can't speak with NBNCo directly and instead have to rely on Telstra to explain the problem to them is very frustrating.
Bundaberg needs a status update
Hi has anyone any info in regards to Internode servicing FTTN in Bundaberg as yet?
3 difference lots of advertisement in the mail box, but nothing concrete as yet,
TPG swamping the new areas with material, maybe to sign early adopters to the parent co first?
a little reluctant here, after 12yrs with Node,
unsure where to jump to,
a little reluctant here, after 12yrs with Node,
unsure where to jump to,
I've had a couple of things from Internode arrive in the mail in the last couple of days. I've moved to Optus for NBN since their entertainment bundles looked pretty good. Had been with Internode for the previous 10 years. I've found Optus to be pretty good so far.
Hi has anyone any info in regards to Internode servicing FTTN in Bundaberg as yet?
I'm with Westnet and was connected to FTTN 12 Jan. All going well, waiting on VOIP cut-over to port same phone number. As Internode is also part of iiNet, sure they're doing same. You may be told there's no ports/CVCs. Go ahead anyway, account won't start until there are and you're connected. Can start on a lower-speed plan and increase later without penalty.
For me, the basic NBN speed was cheaper than my bundled ADSL2+ and home phone.
Had been with Internode for the previous 10 years. I've found Optus to be pretty good so far.
I am with Optus dsl atm. If they had a no contract plan for NBN, i would try them out. I will not sign up to a two year deal though.
Optus have their share of problems, my connection had to be kick started for my net access. My landline is still borked, dead as the proverbial Dodo bird.
I have spent a ship load of credits on my mobile with their support team. They have been phoning me back now, and I was expecting a call yesterday re the phone but it did not happen. 8(
My sis in Bundy having same problems, the complete install suppose to happen on the 7th Jan, which telstra did the Node part that morning but Optus didnt turn up at all, said the modem will be there on teh 14th, which didnt happen either.
She rang them twice yesterday and both times those indian guys just hung up on her while being on hold.
She was told by some tech guy today that the modem that was ordered before xmas didnt get sent to her, so now she suppose to wait till next week. My sis being housebound invalid pensioner didnt compute to them that she has no phone service nor internet since 7th and has to borrow a mobile to make calls..
Tesltra have confirmed CVC congenstion at Bundaberg, and have ordered an upgrade.
congesstion starting around 17:00 and ending around 21:00. thats 5pm to 9pm.
Ack
Ack, thanks for the confirmation but the congestion is more widespread than just those times. Hopefully the upgrade will fix other times as well.
I thought the NBN was supposed to have rectify these issues. Thats what i was led to believe with this government.
I thought the NBN was supposed to have rectify these issues.
No, having an ISP/RSP underprovision bandwidth is just as likely to happen with the NBN (or the MTM that Bundaberg is subjected to) as with ADSL.
Stupid idea going for FTTN. It should be fibre to the home.
What are they thinking. Using copper lines. There crazy.
Phillip, while I agree wholeheartedly the problem would be the same if we were on fibre.
Stupid idea going for FTTN. It should be fibre to the home.
the problem would be the same if we were on fibre.
Except that with FTTN there's an extra path introduced with the possibility of over subscription from the exchange to the node cabinet. We've already experienced this with the Telstra RIM cabinets pre top hat upgrades. This went on for years with subscribers who should have been able to obtain a full 8Mb/s service getting less than 1.5Mb/s at peak times and having their service throttled to 3Mb/s other times.
Except that with FTTN there's an extra path introduced with the possibility of over subscription from the exchange to the node cabinet.
You've still got fan to fdh congestion possibilities.
Those things are just a matter of upgrading links which is easy to do.
Rim congestion under telstra doesn't nave any relevance here. There were different driving forces for telstra than what exist for nbn.
Phillip, while I agree wholeheartedly the problem would be the same if we were on fibre.
That depends on what the "problem" really is.
Given CVC congestion is now admitted as a fact ... is the problem that this congestion exists or is it that you had to expend time and energy extracting the admission.
In a non-diverse high end technology like FTTP there is very little likelihood that poor performance is anything other than RSP CVC and their own internal network issues. This would in turn simplify the compact they have with their customers or not!
For MTM there is so much more opportunity for confusion, delay, back sliding and general lethargy on your case because there is more layers of possible causes to rule out before spending more $ on CVC.
Multiply this by the millions of eventual MTM users and the waste of time and energy is appalling (which Malcolm fervently hopes will never be accounted).
Hi Hic.
I can only comment on 4bbe-04-02 and telstra. if you are having issues with other nodes, then you need to complain to your isp. The cvc congestion was confirmed by telstra across all telstra customers and it was commented that the are still playing catch up with the software and the connections. Telstra are attempting to keep ahead of the connections / usage / sign ups but the information is not real time as yet.
As a former isp owner I know this can be an issue that comes down to usage vs cost vs return, and i also know that ftth would result in the same issue as the cvc cost being the main concern and the COMMON link across all platforms of NBN. over subsciption of the node at this point should not be an issue as the users per node was known before the install and be 100% of the residents in the foot print.
Ack
Woke up to no phone or internet this morning. Rang IINet @ 6.30 am this morning and got someone to check my line and basically had to wait for the tech side of IINet? to get into work before they could do anything. By 8.15 am I was back online again but never rang back for an explanation so no idea what happened.
Worst part is no-one could ring me on the home line as I am reliant on the FTTH for my phone.
No biggie as everyone usually rings me on the mobile but for some people this might be a bad thing.
My net was down this morning too.
My net was down this morning too.
I am located over north Bundaberg. how far spread was it, i wonder?
I live in Kepnock... I am on Optus at "25/5" (they stuffed up and put me on this as I wanted the 50/20)
I preordered in September 2015, got put on a paper form which got lost ...eventually found in a locked filing cabinet in the cellar with no lights or stairs and a beware of the leopard sign on the cabinet.
I called up just before Christmas and had to go through the whole process again but they messed up my connection speed...
I am unsure if I want the larger plan, as I have a friend in Kepnock on Telstra and he says Telstra is capping to 25 at the moment?
When I finally got connected...Monday 11/1 I was "disconnected" from my ADSL and phone and connected to NBN....
Unfortunately (after 45 min on the phone to Optus) I wasn't activated...after this was rectified...all good :)
My modem "connects" at 28000/6000 but I have never seen those kinds of speeds on a speedtest run.
I am finding my NBN connection especially at "peak times" is slower than my ADSL2 connection.
Speeds are ranging from 1.5-10 normally, occasionally up to 20ish on speedtest.
My "free" fetch tv is basically unwatchable at peak times as speeds drop so low.....was going to activate my 6 month Netflix but I fail to see the point when streaming media cannot stream...
What gives Optus? How is this better than my ADSL? NBN fibre to node is a bit of a fail...MALCOLM it is YOUR fault!
BTW in the first week of ownership my modem has "frozen" about 3 times... Not a fan of this rubbish....is there a Billion solution? I miss my 7800 already.....
I recieved a email to inform me that telstra FTTN is connected. What a journey that was. Signed up on the 6th December.
I am away till tomorrow night.
Nice! Hopefully its nice and speedy, post deets when you can:)
Congrats, Phillip.
The journey still continues for me. Applied on the 4th of December and still not connected. Telstra Activations team still scratching their heads.
Waiting until they inevitably tell me what I've been telling them all along which is that NBN haven't done what they were supposed to do at the pillar as my ADSL and phone are *still* working. They are adamant that it's possible for ADSL and phone to still work after physical jumpering process is complete...*sigh*
They are adamant that it's possible for ADSL and phone to still work after physical jumpering process is complete...*sigh*
That's what we call the 'suck it and see' philosophy.
How is that relevant to alarms? on FTTN?
Not much, but a hell of a lot to do with "FttN Trials � Bundaberg".
Yeah there is one down the road out the front of mater hospital but its a fair hike maybe 800mtrs or more.
well so far its been really good, so fingers crossed it stays like that
sry, I didn't realize back to base & medical alarms can run over FTTP
Certainly can. As do some medical monitoring and data collection devices. Most of these are US manufacture, and the GSM modules are either CDMA (so not GSM!) or frequency sets that are not in use/split between carrriers. Not a hard development taks, but also an increased cost for the purchase/lease of these devices, and the associated data account.
It is certainly a good way to increase the cost of delivering health.
Well i applied on the 4th of dec as well. Rang last week pretty much just told me to ring back in a few weeks. Was told they would escalate it for me and find out why but when i ring there is nothing on record again.
And to make matters worse my normal adsl is playing up. Well hopefully all there mistakes will be fixed for other towns.
Go to the telstra store. Explain to them your sutuation and ask if they can lodge a complainnt for you. I recommend the sugarland store
As much as we have to wait another 12 months in Hervey Bay, I just hope that all associated have learnt a thing or two with the Bundy build and our activations are a lot more seamless.
One can only hope!
002 writes...
...*sigh*
Sorry to hear your not connected 002, hope all is sort quickly, it would be great to hear what you think of your FTTN once your up and going.
Yeah there is one down the road out the front of mater hospital but its a fair hike maybe 800mtrs or more.
At those sort of speeds there must be a node hiding away a bit closer than that. I'm not sure which direction you are from the hospital, I'm guessing west, but I found two pillars at:
Cnr Bourbong/Penny � P11 opposite the Fish and Chip shop
Cnr Bourbong/Palmer � P151
It's possible there's a node connected to at least one of those pillars? You can find out which Telstra Distribution Area you're in by plugging your address in here, it will return a code of BBEG:XX which should match a pillar number nearby.
I thought nodes were the green boxes, my bad.
yeah im one street back from fish n chips shop towards hospital
BBEG:12
Yes, they're the green boxes (like this) which are connected by underground copper to a silver pillar, as shown in the google links in my previous post. Not all the pillars will be linked to a node, as they seem to be consolidating multiple Distribution Areas into one new "ADA" serviced by a node.
There's also an unmarked pillar on the Cnr of Bourbong and Kokoda Sts which I'd imagine is the one for BBEG:12. Perhaps there's a node nearby? They're not necessarily located adjacent to the pillars, but usually within 10m, but maybe up to 200m.
According to MyNBN, BBEG:12 appears to be serviced by a node labelled 4BBE-06-10. Addresses opposite the Mater hospital are showing as 4BBE-06-09, so it looks like the one you saw actually serves a different ADA.
Hmmm... found this
http://blog.jxeeno.com/poor-
Basically NBN's FTTN implementation in Bundaberg is a joke. We're screwed :((
yeah im about 400mtrs up the road from that kokoda st node , maybe thats what im connected too.
speeds slowed down during peak hours last night, hoping they get on top of that, but were speeding back up around 10-11 last night.
done a speedtest just before seems ok considering my daughter is on youtube streaming stuff when i done it.
speeds slowed down during peak hours last night, hoping they get on top of that, but were speeding back up around 10-11 last night.
This is exactly what i get. Lets hope they do get on top of it:)
Hmmm... found this
http://blog.jxeeno.com/poor
Basically NBN's FTTN implementation in Bundaberg is a joke. We're screwed :((
Maybe they should consider restricting the speeds down to a max of 50 to benefit as all. After all I think it's not very fair, someone a few hundred meters down the road from me is on achieving 100 download speeds and I paying the same money from what I heard I'll be lucky to get 35 download.
I will know tonight on my return back home. Telstra has finally connected the FTTN yesterday on my home.
I arrived back home and hour ago and I have setup the Telstra Gateway Max. My Telstra Service that I signed up for back on the 6th December was connected a few days ago, while I was away from home.
I just checked my internet speed and I'm only getting 8.2Mbps download and 5.21Mbps upload. Not all that happy with those speeds after what I have paid. Also I can't connect to the internet via the wifi on the Gateway Max. I can connect to the wifi, but the internet will not work on wifi.
Don't look to good. It's better than what I was getting with ADSL, but not by much. I don't know why I can't connect to the internet via wifi using my tablets.
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