Wouldn't the operational separation rules make this a bit difficult? Even if it technically fairly simple.
I don't see that there would be any issues. Telstra retail has access to Telstra systems that allow CSOs to perform basic trouble shooting / observe port error rates / line sync rates etc and it seems that ISPs that use Telstra Wholesale do too.
Which was a very big part in my decision to purchase a block in Parklands. FTTH for me when I build there
Welcome to the first digital divide in Bundaberg.
What a suprise another disapointed telstra customer here.
Have been with them for 4yrs now, signed up to nbn on the 17th, recieved my follow up call on 23rd to book my connection day and go thru the contract details etc etc they booked me in for the 30th to be connected.
All day went by and no call or email telling me your nbn was connected. so called them last night to find out my nbn details had been put back into the technical section of the computer and NOTHING was finalised even though they gave me all the details for my nbn setup, funny how they can remember to send out the modem fine but somehow the rest of my setup has disappeared on there system. So now telstra want to rebook my phone call for the 4th then rebook for a new connection date, well i can say i think they have lost a customer.
what a joke on telstra's behalf.
Welcome to the first digital divide in Bundaberg.
Now I feel bad for wanting a good internet connection. :-(
On a lighter note today is the day I am supposed to be connected to the NBN FTTH here over north Bundy.
I know originally i said the 30th of this month but a email i received a week later said 31/12/15. Here is hoping my connection goes down.......never thought I would look forward to loosing my Internet!
On a lighter note today is the day I am supposed to be connected to the NBN FTTH here over north Bundy.
I know originally i said the 30th of this month but a email i received a week later said 31/12/15. Here is hoping my connection goes down.......never thought I would look forward to loosing my Internet!
Good thing with FTTH you don't have to loose your old internet connection until after the new service is stable and providing the new superior service.
Good thing with FTTH you don't have to loose your old internet connection until after the new service is stable and providing the new superior service.
Yeah, sure was a bonus. So far I have been happy with the way everything has gone. I'll know at the end of today when all is said and done.
I feel for all those people with Telstra getting the raw prawn at the moment.
I received a flyer in the mail awhile ago. I am assuming it is still a goer. They are having a Telstra NBN van @ Centenary Park on the corner of FE Walker Street and Elliot Heads Road from Monday the 4 th of December to saturday the 9th of January if anybdy wants to go along.
Times are 9am to 5pm. I am going to go along for a look. Might get some more info than I have now. Did anybody else get the same flyer?
http://www.speedtest.net/my-result/4957589747
Well I am now on the NBN@25/5 and we had a rocky start. My new modem did not turn green to indicate it was connecting to the net.
a hard reboot and a new phone cable from the modem to the wall and all is good again.
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
40.46 Mbps 78.51 Mbps
Line Rate
6.4 Mbps 28 Mbps
Data Transferred
31.46 MBytes 180.68 MBytes
Output Power
0.4 dBm -5.1 dBm
Line Attenuation
4.7, 24.0, 36.7,N/A,N/A dB 12.3, 29.8, 46.5 dB
Noise Margin
21.4 dB 22.8 dB
Sorry unsure of distance to node except from Google maps which equates to approx 450m
it was still saying ADSL_2plus and Interleaved
Could this be the same for me, even with my new modem? Is there any way I can check?
Could this be the same for me, even with my new modem? Is there any way I can check?
when you connect to the modem and browser the setup screen you should be able to get to the section showing how your modem is currently connected, it should show connection type, noise, power levels and other data
FTTN connected yesterday. Stats at this link
a hard reboot and a new phone cable from the modem to the wall and all is good again.
DSL Type
VDSL2
DSL Mode
Fast
I thought you were getting FTTH not FTTN!!!!
I thought you were getting FTTH not FTTN!!!!
I'm getting FTTH over North Bundy but a block of land I have bought is wired for FTTH when I build out there in Parklands
FTTN connected yesterday. Stats at this link
Wow...that's a very impressive max line rate @ 140mbps. Probably the best I've seen for FTTN to this point.
I'm getting FTTH over North Bundy but a block of land I have bought is wired for FTTH when I build out there in Parklands
Ok After reading back you are now on FTTN in North Bundy (not FTTH as you quoted above) and you have FTTH out in Parklands, think i got it :)
it should show connection type, noise, power levels and other data
It says my transfer type is VDSL and DSL mode is VDSL so I guess that's not the issue. Speed test just now (over wifi) got 0.34 down, 13.31mbps up, on the computer plugged directly into the modem I got 1.59mbps down, 18.25mbps up. I called Optus tech support, they agreed it should be faster, and said not many people had reported this issue and most were getting 50-60mbps down at least. They're calling me again tomorrow to do another speed test and arrange to send an NBN tech out to look at the wiring. Hopefully this issue gets solved soon.
All day went by and no call or email telling me your nbn was connected. so called them last night to find out my nbn details had been put back into the technical section of the computer and NOTHING was finalised even though they gave me all the details for my nbn setup, funny how they can remember to send out the modem fine but somehow the rest of my setup has disappeared on there system.
Sounds familiar, in the last 2 weeks my cousin and another friend were both connected to NBN with Telstra.
In my cousin's case, the router turned up, but no appointment date, then the NBN installer turned up without notification did the connection without any hassles, but Telstra hadn't created an account or given her a password to setup her email, took 2 days of phone calls and online chat to fix the problem.
In the friends case, the router arrived, the installer came on the due date, NBN activated but no internet, more calls to Telstra, this time they hadn't provisioned the service, took another 2 days of calls to get it working with it provisioned to operate on port 4 of the NTD without telling him by SMS which port to use (they had decided to email him on a inoperable service, as they had terminated the copper service by this stage).
Then another week to get the email service functional, because they hadn't setup the account on their servers, they kept trying to reset the password, until I intervened and asked the technical section to actually confirm the account existed, then they sheepishly admitted the email account also hadn't been provisioned correctly.
With Telstra, the actual product performance is OK but the administrative part seems to be terrible, yet to talk to an actual Aussie when trying to sort out technical issues
Well I am now on the NBN@25/5 and we had a rocky start. My new modem did not turn green to indicate it was connecting to the net.
With those line stats and estimated distance, 25/5 should be a reliable speed.
Your 78Mbps max would not actually be achieved, and would be reduced by between 40 and 60% when the node is loaded. This reduction would be reduced when vectoring is introduced (assuming everyone on the node has a modem that supports vectoring for best improvement), reducing this by around 20-30%.
You should be able to get a 50/20 service in the future. Remember that 256/64 was considered all that was needed 10 yrs ago, and 1.5Mbps was only for 'techies and enthusiasts', and priced accordingly.
They're calling me again tomorrow to do another speed test and arrange to send an NBN tech out to look at the wiring. Hopefully this issue gets solved soon.
The lovely Yuraj called me back at 4pm like he said he would. He's escalated my issue to the lead technician. My wifi test at 3.58PM was 1.2mbps down and 22.81mbps up. Ethernet speed was 5.37mbps down 32.88mbps up. He said I might need a new modem, though I actually replaced the Optus modem with my Netgear Nighthawk D7800 ages ago, it's definitely not the modem. I shall get a call from the technician tomorrow and will post back.
With those line stats and estimated distance, 25/5 should be a reliable speed.
Your 78Mbps max would not actually be achieved
It's been a few days now and so far my connection for downloads has been twice as fast as my ADSL2.
So far it has been good and steady and fast enough for now.
http://www.speedtest.net/my-result/4962197234 this is just now so very happy.
I think this FTTN is a total failure. After a month, they can not connect me, can not give me a reason why. I don't think they care. There is no point me calling them again, the phone support with Telstra is dreadful, as soon it starts to get to technical for them, they flip you off to the next available phone personal and they cycle continues, I have spent upto two hours at a time on the phone waiting.
The last time I called them, I was transferred twice, on the third occasion I waited two hours before I hang up. I decided I will not call them again and just wait for them to call, But I don't think this is going to happen.
Don't look like I have any hope of getting FTTN connected. I live at Thabeban.
official complaint
Not a good sign when you need to know the process to put in a complaint about the complaint dept
HI Phillip,
Have you called the dedicated FTTN number? I was having a lot of trouble trying to arrange FTTN connection initially but came across a 1800 number. Low and behold Aussie speaking people with a real clue who connected me to Tassie operations and connection appointment date arranged. All completed on time.
Oh, just in case 1800 811 612 � dedicated FTTN number.
Regards
I think this FTTN is a total failure.
I'm hoping that by the time it hit's us in Hervery Bay FTTdp will be what is rolled out. Why they just didn't go this path from day one I'll never know. It's still not FTTH (political reasons) but a better option then FTTN (obviously).
HI Phillip,
Have you called the dedicated FTTN number? I was having a lot of trouble trying to arrange FTTN connection initially but came across a 1800 number. Low and behold Aussie speaking people with a real clue who connected me to Tassie operations and connection appointment date arranged. All completed on time.
Oh, just in case 1800 811 612 � dedicated FTTN number.
Regards
I been given so many numbers to call, There all the same. As soon it starts to get technical, they make you wait on the phone a long time hoping you hang up, if you don't after a while, they forward you on to someone else, another 30 + minutes later person answers and says I will get back to you soon, two hours later I'm still waiting. I had to hang the phone up.
Decided than and there, I will not be calling them again. It's upto them now, If they want me to join so be it, but I wish they did not have a strangle hold on me. I can't do anything here. I'm told to just wait for a call. I been told this on numerous occasions, they say they will call back within 2 hours and they never call.
Over a week ago is the last time they called me to say that my order is still in the system and to not do anything, Yet another personal tells me my order has been cancelled and that I need to re-book.
I don't know who to believe or what to believe anymore. The whole process is a total major nightmare, I never experienced anything this bad before.
Not calling them again, I couldn't stand being given the run around again.
How have the Nodes faired with all the rain you guys have been inundated with. Any news or issues that anyone knows of? Will be a good test for them :)
Bundy didn't get THAT much rain did it? Thought it was up Miara & 1770 way
Bundy didn't get THAT much rain did it?
I got 145 mm since Monday morning at Norville.
should be enough to flush out any problems!
Don't worry about the wet weather, boys. FTTdp (Fibre to the downpipe) is coming so it will be well above flood levels.
FTTdp (Fibre to the downpipe) is coming
... with the added spice of power supplied from your house :-).
I've found zero incentive to move from ADSL to NBN... and from the horror stories I'm hearing from the majority of people who have made the move, it sounds like a right shemozzle � especially from Optus customers. I don't know anyone using Optus that can get speeds above 3mbps (and one of those people is like 30 metres from the box).
I've found zero incentive to move from ADSL to NBN
Unfortunately it will be mandatory if you want an internet connection that isn't mobile data :( .
So you are getting 50% of the actual speed you ordered 100/40? @ 165m away?
Yep pretty much.
Could it not be your wifi limiting the speed considering you did the test on an iPad?
Could it not be your wifi limiting the speed considering you did the test on an iPad
Sync at 57/22
My speed is consistent though.
So you are getting 50% of the
Could this be a case of wrong provisioning? 50/20 is one of the speed tiers:-)
It is interesting that the figures are so close to that tier and I would not put it past them to make a bobo like that. Unless
it is a case of that being the highest you will get on that platform for now.
Tpg doesn't offer 50/20 plans on fttn
Well, that blew that theory out of the water....:-))
Do any FTTN users actually get 100/40?
Slated to be connected on the 12th...4 more days :)
Did anyone get connected this week? Those that are already on, how were your connections during the bout of rain we had?
EDIT: Really hoping it doesn't rain on Tuesday preventing the NBN tech from doing his work, because according to Telstra that means tough luck and go to the back of the queue. Can anyone with knowledge on the process confirm this?
No problems with the rain. Originally thought maybe a few weeks ago but turned out to be coincidence.
mine was connected early this morning
How did that go for you? What speeds you getting and distance from node?
Probably my best atm, it has been up and down most of the day
http://www.speedtest.net/result/4977772389.png
Roughly 110m as per google from the node on the corner
iinet 100/40
Maximum Line rate
48.55 Mbps 132.64 Mbps
Line Rate
44.19 Mbps 107.73 Mbps
Data Transferred
727.52 MBytes 683.3 MBytes
Output Power
12.7 dBm 1.8 dBm
Line Attenuation
1.9, 20.5, 18.2,N/A,N/A dB 7.1, 16.0, 25.4 dB
Noise Margin
9.2 dB 13.6 dB
How have the Nodes faired with all the rain you guys have been inundated with. Any news or issues that anyone knows of? Will be a good test for them :)
Those that are already on, how were your connections during the bout of rain we had?
The rain hasn't bothered my connection at all that i can tell. Still get very good speed tests and the internet is stable.
preventing the NBN tech from doing his work, because according to Telstra that means tough luck and go to
I didn't think a tech was needed to hook up to fttn. I was of the understanding that all that needed to be done was hook the supplied modem to the power and phone line,unless I am mistaken.
I didn't think a tech was needed to hook up to fttn. I was of the understanding that all that needed to be done was hook the supplied modem to the power and phone line,unless I am mistaken.
For FTTN, a technician needs to go out to the node/pillar (I am not certain which, but I believe it's pillar) and perform the physical jumpering process. I know that much. What is unclear to me is how NBN's service portal manages appointments. It's definitely not a FIFO process that's for sure.
I was of the understanding that all that needed to be done was hook the supplied modem to the power and phone line,unless I am mistaken.
Work still need to be done at the node to connect your line, even if nothing is required at your premises.
I didn't think a tech was needed to hook up to fttn. I was of the understanding that all that needed to be done was hook the supplied modem to the power and phone line,unless I am mistaken.
The NBN techs still need to do some work to cut the copper over in the pillar, so that your phone line connects to the Node, not direct to the exchange. Can't do that when it's raining...
Work still need to be done at the node to connect your line, even if nothing is required at your premises.
all that need to be done is for nbn� to turn on the port remotely, advise the tech which pair from the node he should jumper to the customer tail (and which cable and pair this is), there is no physical work done in the node, just jumpering to be reconfigured/done at the pillar
how were your connections during the bout of rain we had?
No issues at all with the rain in the last storm. --> Walkervale <--
There is one hub i Know is near a creek/Bridge over near the cemetery that may have had issues.
For FTTN, a technician needs to go out to the node/pillar (I am not certain which, but I believe it's pillar) and perform the physical jumpering process. I know that much.
Yes, I knew that. It was just the way you actually wrote in your post that made me think they had to come to your actual house. My mistake. Sorry for the confusion.
What about the IP addresses on FTTH/FFTN? Are they all static or mix of static/dynamic as so far? Still RSP discretion?
Cheers
Telstra NBN have not changed my ip since connection and not paying for static IP. :)
But how many times have you switched the modem off for half an hour or so, then reconnected since your original connection?
none. has been running 24./7 except for one restart over Christmas to check cvc congestion. when on adsl the ip would change every 24-36 hrs without the reset. the dhcp has a lease time of 4 hrs on vsdl.
The rain hasn't bothered my connection at all that i can tell. Still get very good speed tests and the internet is stable.
Interesting then again there really hasn't been a lot of rain given the El Nino about however speed and stability will certainly come back into question when this occurs yet again in Bundaberg!
Let's hope not.
Having been through that twice, I can tell you that internet access takes a back seat to basic necessities like ensuring that your family has 15 loaves of bread and 30 litres of milk.
Work colleague is being connected today with Exetel � I'll update later with his speeds and distance and stuff.
Colleague was connected with Exetel yesterday at around lunch time on a 25/5 plan.
His speeds have not exceeded 12mbps once. Distance is ~600m from the node.
Is this better or worse than what he got before FTTN?
It doesn't surprise me as his copper may be decades old and degraded.
His speeds have not exceeded 12mbps once.
Or it was actually setup on a 12/1Mbps plan.
Is this better or worse than what he got before FTTN?
It is actually better. His average speed on ADSL (also Exetel) was between 3 and 4 mbps. However, he said that last night, his new FTTN connection even dropped as low as 1 mbps on speedtests.
his new FTTN connection even dropped as low as 1 mbps on speedtests
Yep. I find the same on ADSL with exetel. Night time speeds unusable. I see this problem still exists on there FTTN.
Another colleague was connected today. Kepnock area, iiNet, ~350-400m from the node.
He seems to be getting what he ordered: 25/5
I believe down speed was 28,000 or something like that, and up 6,000.
his new FTTN connection even dropped as low as 1 mbps on speedtests.
Welcome to my world 24/7 :(
At least mine didn't cost $42billion dollars :P
Well i decided to wait till the new year to bug telstra so today i called. Still no idea how long till i can get connected and still no reason why.
Yep, I decided to wait until either Telstra (nbn) sorted themselves out or SkyMesh have their fttn running in Bundaberg.
I was on exetel for adsl and always got good speeds even at night. Only wouldn't get good speed when downloading torrents. Lots of people complain about them though.
as low as 1 mbps on speedtests.
I didn't drop that low but there was definitely a lot of congestion (?) last night.
Colleague connected to Exetel has resolved his speed issues himself. It was an internal wiring issue at his house. This morning, he connected it directly to a port where the line comes in and he is now getting line sync at 28000 / 6400 and speedtest this morning of 20Mbps.
For me I am still waiting. Appointment was supposed to be yesterday but as of right now I am still on ADSL. Called Telstra yesterday afternoon who said the appointment is still marked as "In Progress" despite NBN's notes indicating the tech went out at 2:20PM yesterday. They're going to call NBN's activations team for me today to try and figure it out.
Colleague connected to Exetel has resolved his speed issues himself. It was an internal wiring issue at his house. This morning, he connected it directly to a port where the line comes in and he is now getting line sync at 28000 / 6400 and speedtest this morning of 20Mbps.
Aha. Suppose many others could encounter similar issues if they self install and don't follow the instructions to the letter. Perhaps they need to include a big sticker on the modem saying to install on the primary phone plug that comes into the house or performance will be degraded.
3G isn't fibre. The ABC guy says you need fibre.
Correct. 3G is what nbn say you need as FTTN is not reliable enough for medical applications.
Fibre gives your last mile a guaranteed 100/40Mbps, and also the option of running the medical service on a seperate port, providing full network seperation.
FTTN can provide the bandwidth for medical services, but only if a very extensive list of conditions* is met. It is not able to provide the network seperation, and still has reliability issues for a medical service provider.
*list too long to go through at this time of day!
So Nick Ross gets a 'mostly right'.
Day 41 (since first applying):
Still not on FTTN. Still not surprised :)
Telstra called me today and advised that they have spoken with NBN who advised that everything has been done and my order is complete but they need to wait for the Activations team to do something at their end (another 24 hours wait)
I said "I don't see how that could be the case if my ADSL is still working. If the physical work was complete at the pillar, my ADSL connection should be broken."
I think my case manager didn't quite know how to respond to that but we will see in 24 hours :)
I've started to notice since yesterday and today a slowdown... Still investigating if its something downloading or not... but i've checked a few things and cant see that it is.
http://www.speedtest.net/my-result/4995750997
7pm could explain congestion... however first test was 85Mbps.
Will update once I do more tests for a couple more days/week.
same on my end, speeds are all over the place
I'm a consistent 5/5 Mb on 25/5
http://www.news-mail.com.au/
What is the problem with Telstra. Seems most if not all complaints are about telstra and the FTTH NBN?
What gives?
What is the problem with Telstra. Seems most if not all complaints are about telstra and the FTTH NBN?
Optus have their share of problems, my connection had to be kick started for my net access. My landline is still borked, dead as the proverbial Dodo bird.
I have spent a ship load of credits on my mobile with their support team. They have been phoning me back now, and I was expecting a call yesterday re the phone but it did not happen. 8(
But this makes it all better when I look at it, where I live in Woondooma Street it's <400 metres to the node / cabinet thingy in Mulgrave Street near the Mobility shop.
I think my case manager didn't quite know how to respond to that but we will see in 24 hours :)
If you still have ADSL nothing anything other than NBN tech doing the jumpers at the node will get you on VDSL.
Tried to explain that but got nowhere :(
The fact that I can't speak with NBNCo directly and instead have to rely on Telstra to explain the problem to them is very frustrating.
Bundaberg needs a status update
Hi has anyone any info in regards to Internode servicing FTTN in Bundaberg as yet?
3 difference lots of advertisement in the mail box, but nothing concrete as yet,
TPG swamping the new areas with material, maybe to sign early adopters to the parent co first?
a little reluctant here, after 12yrs with Node,
unsure where to jump to,
a little reluctant here, after 12yrs with Node,
unsure where to jump to,
I've had a couple of things from Internode arrive in the mail in the last couple of days. I've moved to Optus for NBN since their entertainment bundles looked pretty good. Had been with Internode for the previous 10 years. I've found Optus to be pretty good so far.
Hi has anyone any info in regards to Internode servicing FTTN in Bundaberg as yet?
I'm with Westnet and was connected to FTTN 12 Jan. All going well, waiting on VOIP cut-over to port same phone number. As Internode is also part of iiNet, sure they're doing same. You may be told there's no ports/CVCs. Go ahead anyway, account won't start until there are and you're connected. Can start on a lower-speed plan and increase later without penalty.
For me, the basic NBN speed was cheaper than my bundled ADSL2+ and home phone.
Had been with Internode for the previous 10 years. I've found Optus to be pretty good so far.
I am with Optus dsl atm. If they had a no contract plan for NBN, i would try them out. I will not sign up to a two year deal though.
Optus have their share of problems, my connection had to be kick started for my net access. My landline is still borked, dead as the proverbial Dodo bird.
I have spent a ship load of credits on my mobile with their support team. They have been phoning me back now, and I was expecting a call yesterday re the phone but it did not happen. 8(
My sis in Bundy having same problems, the complete install suppose to happen on the 7th Jan, which telstra did the Node part that morning but Optus didnt turn up at all, said the modem will be there on teh 14th, which didnt happen either.
She rang them twice yesterday and both times those indian guys just hung up on her while being on hold.
She was told by some tech guy today that the modem that was ordered before xmas didnt get sent to her, so now she suppose to wait till next week. My sis being housebound invalid pensioner didnt compute to them that she has no phone service nor internet since 7th and has to borrow a mobile to make calls..
Tesltra have confirmed CVC congenstion at Bundaberg, and have ordered an upgrade.
congesstion starting around 17:00 and ending around 21:00. thats 5pm to 9pm.
Ack
Ack, thanks for the confirmation but the congestion is more widespread than just those times. Hopefully the upgrade will fix other times as well.
I thought the NBN was supposed to have rectify these issues. Thats what i was led to believe with this government.
I thought the NBN was supposed to have rectify these issues.
No, having an ISP/RSP underprovision bandwidth is just as likely to happen with the NBN (or the MTM that Bundaberg is subjected to) as with ADSL.
Stupid idea going for FTTN. It should be fibre to the home.
What are they thinking. Using copper lines. There crazy.
Phillip, while I agree wholeheartedly the problem would be the same if we were on fibre.
Stupid idea going for FTTN. It should be fibre to the home.
the problem would be the same if we were on fibre.
Except that with FTTN there's an extra path introduced with the possibility of over subscription from the exchange to the node cabinet. We've already experienced this with the Telstra RIM cabinets pre top hat upgrades. This went on for years with subscribers who should have been able to obtain a full 8Mb/s service getting less than 1.5Mb/s at peak times and having their service throttled to 3Mb/s other times.
Except that with FTTN there's an extra path introduced with the possibility of over subscription from the exchange to the node cabinet.
You've still got fan to fdh congestion possibilities.
Those things are just a matter of upgrading links which is easy to do.
Rim congestion under telstra doesn't nave any relevance here. There were different driving forces for telstra than what exist for nbn.
Phillip, while I agree wholeheartedly the problem would be the same if we were on fibre.
That depends on what the "problem" really is.
Given CVC congestion is now admitted as a fact ... is the problem that this congestion exists or is it that you had to expend time and energy extracting the admission.
In a non-diverse high end technology like FTTP there is very little likelihood that poor performance is anything other than RSP CVC and their own internal network issues. This would in turn simplify the compact they have with their customers or not!
For MTM there is so much more opportunity for confusion, delay, back sliding and general lethargy on your case because there is more layers of possible causes to rule out before spending more $ on CVC.
Multiply this by the millions of eventual MTM users and the waste of time and energy is appalling (which Malcolm fervently hopes will never be accounted).
Hi Hic.
I can only comment on 4bbe-04-02 and telstra. if you are having issues with other nodes, then you need to complain to your isp. The cvc congestion was confirmed by telstra across all telstra customers and it was commented that the are still playing catch up with the software and the connections. Telstra are attempting to keep ahead of the connections / usage / sign ups but the information is not real time as yet.
As a former isp owner I know this can be an issue that comes down to usage vs cost vs return, and i also know that ftth would result in the same issue as the cvc cost being the main concern and the COMMON link across all platforms of NBN. over subsciption of the node at this point should not be an issue as the users per node was known before the install and be 100% of the residents in the foot print.
Ack
Woke up to no phone or internet this morning. Rang IINet @ 6.30 am this morning and got someone to check my line and basically had to wait for the tech side of IINet? to get into work before they could do anything. By 8.15 am I was back online again but never rang back for an explanation so no idea what happened.
Worst part is no-one could ring me on the home line as I am reliant on the FTTH for my phone.
No biggie as everyone usually rings me on the mobile but for some people this might be a bad thing.
My net was down this morning too.
My net was down this morning too.
I am located over north Bundaberg. how far spread was it, i wonder?
I live in Kepnock... I am on Optus at "25/5" (they stuffed up and put me on this as I wanted the 50/20)
I preordered in September 2015, got put on a paper form which got lost ...eventually found in a locked filing cabinet in the cellar with no lights or stairs and a beware of the leopard sign on the cabinet.
I called up just before Christmas and had to go through the whole process again but they messed up my connection speed...
I am unsure if I want the larger plan, as I have a friend in Kepnock on Telstra and he says Telstra is capping to 25 at the moment?
When I finally got connected...Monday 11/1 I was "disconnected" from my ADSL and phone and connected to NBN....
Unfortunately (after 45 min on the phone to Optus) I wasn't activated...after this was rectified...all good :)
My modem "connects" at 28000/6000 but I have never seen those kinds of speeds on a speedtest run.
I am finding my NBN connection especially at "peak times" is slower than my ADSL2 connection.
Speeds are ranging from 1.5-10 normally, occasionally up to 20ish on speedtest.
My "free" fetch tv is basically unwatchable at peak times as speeds drop so low.....was going to activate my 6 month Netflix but I fail to see the point when streaming media cannot stream...
What gives Optus? How is this better than my ADSL? NBN fibre to node is a bit of a fail...MALCOLM it is YOUR fault!
BTW in the first week of ownership my modem has "frozen" about 3 times... Not a fan of this rubbish....is there a Billion solution? I miss my 7800 already.....
I recieved a email to inform me that telstra FTTN is connected. What a journey that was. Signed up on the 6th December.
I am away till tomorrow night.
Nice! Hopefully its nice and speedy, post deets when you can:)
Congrats, Phillip.
The journey still continues for me. Applied on the 4th of December and still not connected. Telstra Activations team still scratching their heads.
Waiting until they inevitably tell me what I've been telling them all along which is that NBN haven't done what they were supposed to do at the pillar as my ADSL and phone are *still* working. They are adamant that it's possible for ADSL and phone to still work after physical jumpering process is complete...*sigh*
They are adamant that it's possible for ADSL and phone to still work after physical jumpering process is complete...*sigh*
That's what we call the 'suck it and see' philosophy.
How is that relevant to alarms? on FTTN?
Not much, but a hell of a lot to do with "FttN Trials � Bundaberg".
Yeah there is one down the road out the front of mater hospital but its a fair hike maybe 800mtrs or more.
well so far its been really good, so fingers crossed it stays like that
sry, I didn't realize back to base & medical alarms can run over FTTP
Certainly can. As do some medical monitoring and data collection devices. Most of these are US manufacture, and the GSM modules are either CDMA (so not GSM!) or frequency sets that are not in use/split between carrriers. Not a hard development taks, but also an increased cost for the purchase/lease of these devices, and the associated data account.
It is certainly a good way to increase the cost of delivering health.
Well i applied on the 4th of dec as well. Rang last week pretty much just told me to ring back in a few weeks. Was told they would escalate it for me and find out why but when i ring there is nothing on record again.
And to make matters worse my normal adsl is playing up. Well hopefully all there mistakes will be fixed for other towns.
Go to the telstra store. Explain to them your sutuation and ask if they can lodge a complainnt for you. I recommend the sugarland store
As much as we have to wait another 12 months in Hervey Bay, I just hope that all associated have learnt a thing or two with the Bundy build and our activations are a lot more seamless.
One can only hope!
002 writes...
...*sigh*
Sorry to hear your not connected 002, hope all is sort quickly, it would be great to hear what you think of your FTTN once your up and going.
Yeah there is one down the road out the front of mater hospital but its a fair hike maybe 800mtrs or more.
At those sort of speeds there must be a node hiding away a bit closer than that. I'm not sure which direction you are from the hospital, I'm guessing west, but I found two pillars at:
Cnr Bourbong/Penny � P11 opposite the Fish and Chip shop
Cnr Bourbong/Palmer � P151
It's possible there's a node connected to at least one of those pillars? You can find out which Telstra Distribution Area you're in by plugging your address in here, it will return a code of BBEG:XX which should match a pillar number nearby.
I thought nodes were the green boxes, my bad.
yeah im one street back from fish n chips shop towards hospital
BBEG:12
Yes, they're the green boxes (like this) which are connected by underground copper to a silver pillar, as shown in the google links in my previous post. Not all the pillars will be linked to a node, as they seem to be consolidating multiple Distribution Areas into one new "ADA" serviced by a node.
There's also an unmarked pillar on the Cnr of Bourbong and Kokoda Sts which I'd imagine is the one for BBEG:12. Perhaps there's a node nearby? They're not necessarily located adjacent to the pillars, but usually within 10m, but maybe up to 200m.
According to MyNBN, BBEG:12 appears to be serviced by a node labelled 4BBE-06-10. Addresses opposite the Mater hospital are showing as 4BBE-06-09, so it looks like the one you saw actually serves a different ADA.
Hmmm... found this
http://blog.jxeeno.com/poor-
Basically NBN's FTTN implementation in Bundaberg is a joke. We're screwed :((
yeah im about 400mtrs up the road from that kokoda st node , maybe thats what im connected too.
speeds slowed down during peak hours last night, hoping they get on top of that, but were speeding back up around 10-11 last night.
done a speedtest just before seems ok considering my daughter is on youtube streaming stuff when i done it.
speeds slowed down during peak hours last night, hoping they get on top of that, but were speeding back up around 10-11 last night.
This is exactly what i get. Lets hope they do get on top of it:)
Hmmm... found this
http://blog.jxeeno.com/poor
Basically NBN's FTTN implementation in Bundaberg is a joke. We're screwed :((
Maybe they should consider restricting the speeds down to a max of 50 to benefit as all. After all I think it's not very fair, someone a few hundred meters down the road from me is on achieving 100 download speeds and I paying the same money from what I heard I'll be lucky to get 35 download.
I will know tonight on my return back home. Telstra has finally connected the FTTN yesterday on my home.
I arrived back home and hour ago and I have setup the Telstra Gateway Max. My Telstra Service that I signed up for back on the 6th December was connected a few days ago, while I was away from home.
I just checked my internet speed and I'm only getting 8.2Mbps download and 5.21Mbps upload. Not all that happy with those speeds after what I have paid. Also I can't connect to the internet via the wifi on the Gateway Max. I can connect to the wifi, but the internet will not work on wifi.
Don't look to good. It's better than what I was getting with ADSL, but not by much. I don't know why I can't connect to the internet via wifi using my tablets.
Maybe they should consider restricting the speeds down to a max of 50 to benefit as all. After all I think it's not very fair, someone a few hundred meters down the road from me is on achieving 100 download speeds and I paying the same money from what I heard I'll be lucky to get 35 download.
Well people on the highest speeds have to pay NBN for the higher speed tier its not like its the same price for everyone.
My understanding is the 4 speed tiers apply to FTTN as well as FTTP.
So basic level is 12 mbps, then 25mbps then 50mbps then 100 mbps.
The way Telstra charges for it is 25mbps basic, 50mbps "speedboost" and 100 mbps is like "super speedboost" or something like that and its about $30 extra per month.
I highly doubt we are encountering a full node congestion issue, its more than likely teething issues such as quality of service/packet priority misconfigured, or other internal node settings misconfigured possibly even thermal management however only NBN would see those alarms.
The Jxeeno blog post even states that each node is getting 2,000mbps backhaul and so its hard to believe that is already saturated because theres no way these nodes have 384 premises on them that would cause the 5.2 mbps minimum (2000/384=5.2), so if you're ALL getting around 35 download consistently in peak times thats around 60 premises using the full 100 mbps (2000/60=33.33) that's possible..
Obviously they are going to need to hook up all available fibres to the nodes in question to alleviate the speed issues, raise the price of speed boost or impose mandatory bandwidth management of sort like for instance QOS on bit torrent etc.
They have reserved fibres in the distribution cables leading to the nodes for "future growth" but obviously they need to use them for current demand.
Theres also the novelty factor, normally an established node would not be getting hammered like this, everyone's just signed up and is hammering the nodes.
I arrived back home and hour ago and I have setup the Telstra Gateway Max. My Telstra Service that I signed up for back on the 6th December was connected a few days ago, while I was away from home.
There were two possible things that NBN Co can do with you VDSL port if you have a "bad" modem, they can "lock" the port or they could put it in a "repair" mode.
Maybe after your line got cut over to FTTN your old modem cause the FTTN DSLAM port to go into repair profile? We are yet to understand what happens with the profile being changed to the repair mode.
The other possibility is they cutover the wrong line? That has happened to others.
Does your modem show that it is syncd via VDSL or ADSL?
The Jxeeno blog post even states that each node is getting 2,000mbps backhaul...
Yeah, I don't think that is correct.
This photo shows that it takes two fibres for each network link, which means with 1GigE SFP/SFP+ modules the initial 2 fibres will provide 1/1Gbps symmetric backhaul.
But it can upgraded to 10GigE if needed, or the second network link can be lit up to get the 2/2Gbps capacity.
I paid extra for the speed boost as well. But all tests I've performed the best I can get is 9Mbps
I can not get the internet to work on wifi.
I wonder if the drop outs on my ADSL2+ in Bundy are due to the lines I'm on being shared by a Node, I know for a fact that my line feeds through a Telstra pillar and node but not everybody in this area is eligible for the node.
I think every morning when the NBN contractor goes to the node to do his work order for the day (hooking peoples orders up/dealing with faults) thats most likely why my ADSL2+ is dropping out when hes there fiddling with the copper on the pillar.
The noise profile on my line is wildly swinging from great to terrible randomly. IE. some days I can sync at 8mbps others 15mbps its totally random now. At least 1 dropout per day minimum. Should I report it as a fault to Telstra or not bother theres nothing Telstra can really do is there?
WiFi has started to work. Not sure what was going on there. That was very strange. Speed is still very slow. Telstra is going to call me back in the morning.
WiFi has started to work. Not sure what was going on there. That was very strange. Speed is still very slow. Telstra is going to call me back in the morning.
did Telstra sign you up to their "Telstra Air" service? If so you may be losing lots of speed into that network that they enable in parallel to your home connection
I paid extra for the speed boost as well. But all tests I've performed the best I can get is 9Mbps
Sounds like you've really been put through the wringer with this FTTN signup process. To get rubbish speeds at the end is a real crap sandwich. Some of that might be down to Telstra congestion, but it could also just be the limitations of your NBN connection and location.
In one of your earlier posts you said you were an estimated 680m from the node. Is this still an accurate estimate? Can you post the modem stats like in this post, which should show what your maximum attainable rate is on the Gateway Max.
Just an update on my adsl2+ drop outs in bundy, Telstra just confirmed in the last 24 hours according to their logs my line dropped out 11 times.
did Telstra sign you up to their "Telstra Air" service? If so you may be losing lots of speed into that network that they enable in parallel to your home connection
One way around Telstra Air problems at home is to disable the wifi entirely inside of the Telstra Gateway modems. Just either connect by ethernet or hook up a separate wifi access point via ethernet. You will still maintain your Telstra Air eligibility at hotspots then without being prone to losing speed by others hogging your internet. Personally I just opted out of Air its a gimmick I don't have any use for.
Is Telstra distributing a VDSL line filter to people who sign up to a node?
The ADSL line filter is not compatible with VDSL due to VDSL using a larger spectrum on the line which is actually filtered out by the ADSL filters due to ADSL using a narrower spectrum on the line.
Is Telstra distributing a VDSL line filter to people who sign up to a node?
unless you have opted for a voice pass through during transition period you do not need any filters or splitters
unless you have opted for a voice pass through during transition period you do not need any filters or splitters
Doesn't it come with a basic landline service for free though? Why would someone opt not to have a phone there in their house even if they don't want to use it at least have it there for backup or something.
Bad idea to rely on a mobile with no backup.
So if you do want a landline phone, then they give you a VDSL splitter?
You need a reason for a PSTN landline, it is not automatically applied. In fact if you asked about it most wouldn't understand.
All Telstra FTTN plans include telstra's home phone service which is a VoIP service. I believe most other ISPs offer something similar.
There is no backup unless you install a UPS. This is something that still needs to be considered prior to switchover in 17 months.
Telstra sign you up to their "Telstra Air" service? If so you may be losing lots of speed into that network that they enable in parallel to your home connection
You won't lose any speed unless someone happens to be using it.
I highly doubt we are encountering a full node congestion issue
If you read earlier posts Telstra have confirmed it is congestion. Even though NBN may have provision there RSPs still need to purchase the bandwidth.
I would also guess the congestion isn't at the node but the "exchange" (i'll let sometime insert the correct term � POI??).
You need a reason for a PSTN landline, it is not automatically applied.
And pointless asking for it given it will likely be cutoff in 18mths anyway.
Best switch it all in one hit and not mess with filters/splitters
Speed is still very slow.
Do a speed test after 11pm or early morning. I have had speeds as low as 3Mbps. Also had my upload higher than my download.
And pointless asking for it given it will likely be cutoff in 18mths anyway.
Well they may be cutting off land lines for FTTN based services but fixed wireless services my understanding is they will still keep their land lines permanently.
So this means someone who is not eligible for FTTN, but others in their area ARE eligible, the node is going to have to deal with cross talk from the guy on his landline on fixed wireless. And that landline service wont be terminating at the node but back at the exchange I think so its not like the node will be able to vector it out.
Before i got my nbn connected, i synced at a perfect 14mbps on adsl2 with telstra, after i told telstra forget the nbn dates im going to change provider, my adsl2 speed instantly dropped and synced at 6mbps. i find that very sus... 5yrs at 14mbps to drop to 6 once i told them im leaving..
did Telstra sign you up to their "Telstra Air" service? If so you may be losing lots of speed into that network that they enable in parallel to your home connection
Yes, They have signed me up to the Telstra Air service. I tried the telstra Air service last night on my tablet and it was to slow. Best I could get was 2Mbps. Connected via the regular WiFi method to my Gateway Max I was getting the same speed as I got on my computer. 9Mbps.
Sounds like you've really been put through the wringer with this FTTN signup process. To get rubbish speeds at the end is a real crap sandwich. Some of that might be down to Telstra congestion, but it could also just be the limitations of your NBN connection and location.
In one of your earlier posts you said you were an estimated 680m from the node. Is this still an accurate estimate? Can you post the modem stats like in this post, which should show what your maximum attainable rate is on the Gateway Max.
Yes, It's very disappointing to see those speeds last night. I did not expect that.
I think your correct with congestion. at 5am this morning I performed another speed test and got 25/5 , I just ran another test and it's still at 25/5. I'm surprised it will not go above those speeds as I have paid an extra $10.00 for the speed boost, I should have access to 50Mbps.
I'm not sure how far I am from the Node, that figure of 680m was from the MyNBN website a while back. But it looks about that distance to me.
Can you post the modem stats like in this post, which should show what your maximum attainable rate is on the Gateway Max.
DSL Status
Up
DSL Uptime
10hours 5min 21sec
DSL Type
VDSL
DSL Mode
Fast
Maximum Line rate
5.6 Mbps 28.66 Mbps
Line Rate
5.6 Mbps 27.33 Mbps
Data Transferred
227.42 MBytes 822.87 MBytes
Output Power
6.3 dBm 14.2 dBm
Line Attenuation
0.0 dB 25.7 dB
Noise Margin
6.7 dB 6.9 dB
Speedtest: Looks like I've been limited to the 25/5 service. I've paid for 50Mbps service. Or could it be because I am apx 680m away from the node?
If this is the case, I'm wasting money paying an extra $10 per month for a faster service.
This morning I tried connecting to the Telstra Air on my Gateway Max and I can not get a connection. Last night I was able to, but the maximum speed was 2Mbps. So far Telstra Air on my Gateway Max is a failure.
Yes, They have signed me up to the Telstra Air service.
now, Telstra Air will not reduce your max line rate BUT you have to remember that it will share the available bandwidth on your connection.
Not sure how Telstra have set up any QOS in the router, but anyone connecting to "telstra Air" via your router will impact your normal speeds
There will also be 2 different wi-fi networks operating out of your router, your own, plus the one for "Telstra Air" customers to use when they are out an about
I should have access to 50Mbps.
Give it a day or so then go back to them. I have seen in other threads that the speed boost doesn't always happen immediately.
The speeds you were getting on Air are probably right. Users are supposed to be only given a percentage of your available bandwidth.
Scratch what I said. Your max line rate is only 28Mbps. You shouldn't be paying for speed boost. Poor effort by Telstra as they should have checked this when they signed you up :(
Telstra Air on my Gateway Max is a failure.
This may not be a bad thing. The main reason for getting Air is so you can access hot spots when out and about. If no-one can access yours at home then you don't have to worry about losing bandwidth.
This may not be a bad thing. The main reason for getting Air is so you can access hot spots when out and about. If no-one can access yours at home then you don't have to worry about losing bandwidth.
That's true. I'm not going to worry about the Telstra Air at home. I was hoping I could use it at home at least till June as Telstra are offering free data on the Telstra Air service till June.
Telstra gave me access to the Telstra Air not long after I signed up to Telstra FTTN. I put it to the test while I was away at the Gold Coast, Speeds are good when connected to one of the Telstra Air access points, but connection to a residence was not existent as I found last night and today when I tried to connect to the Telstrs Air on my Gateway Max.
I found you have to pretty much be almost standing near a Telstra access point for a decent connection. Range is very limited.
The best I could find was at the Gold Coast sitting in the Mcdonalds at Surfers Paradise, there is one of the Telstra Air access points just outside McDonalds and I was getting very impressive speeds on my mobile.
Speedtest: Looks like I've been limited to the 25/5 service. I've paid for 50Mbps service. Or could it be because I am apx 680m away from the node?
I think it's the latter.
Tier2 (25/5) will be capped at 28000/6400 which is above your max attainable on the up, and only slightly below on the down.
Have you done all the isolation tests? Ie modem only thing plugged in, ideally at first socket, brand new cables etc
If you read earlier posts Telstra have confirmed it is congestion. Even though NBN may have provision there RSPs still need to purchase the bandwidth.
I would also guess the congestion isn't at the node but the "exchange" (i'll let sometime insert the correct term � POI??).
Since it's Telstra I'd assume they have adequate backhaul from the NBN POI.
It's quite likely they haven't got enough CVC capacity from NBN, but it's expensive at $17.50 / 1Mbs. To provide a customer on a basic plan of 12/1 with a guaranteed 1Mbs capacity each month would cost $24 + $17.50 = $41.50 / month and hasn't factored in backhaul costs and renting rack space from NBN etc
Telstra are offering free data on the Telstra Air
Dang. Didn't think of that....
sydboy007, thanks for that.
This is not a bad explanation of how it now works: whrl.pl/RerDMR
Speedtest: Looks like I've been limited to the 25/5 service. I've paid for 50Mbps service. Or could it be because I am apx 680m away from the node?
If this is the case, I'm wasting money paying an extra $10 per month for a faster service.
http://www.speedtest.net/result/5014642035.png
At least its way better than what my sister is getting, she is with Optus btw ...
And the node is on the street behind her, not sure of distance as I dont live in Bundy, she is on the 50/20 plan
http://www.speedtest.net
Dang. Didn't think of that....
but if you can't get any data over it, not much real use
bit like when Telstra was "giving away" a free "T-Box" with new contracts less than a month before they canned it and canned the service, you would feel pretty miffed that your "free item" was in fact useless
Spoke to Telstra today and they informed me that I should be getting quicker speeds than 25/5.
They informed me to give it a few days, if the speed don't increase in the next few days, to contact support.
Spoke to Telstra today and they informed me that I should be getting quicker speeds than 25/5.
They informed me to give it a few days, if the speed don't increase in the next few days, to contact support.
Did they give any explanation what a couple of days is going to do for your connection?
Spoke to Telstra today and they informed me that I should be getting quicker speeds than 25/5.
Thanks for posting the stats and hopefully they can find some issues with your line and fix it. There are several people with similar modem stats, estimated at around 650-700m getting up to 50/20 speeds.
There's also others pretty much matching the speeds you're getting. It seems like there's a fair drop off in performance after 400m from the node. If the distance estimations are optimistic, then that might also explain slow speeds in some cases.
Did they give any explanation what a couple of days is going to do for your connection?
No explanations given.
All day today my speedtests at 25/5 from about 4.30pm I noticed it started to slow. I just ran a speedtest now and it's 6.22 down and 5.3 up.
The download speeds really suffer at peak hours.
He Philip,
If you are attaching a non ios or android product without the telstra air app, you need to be able to log on from the device to enter your telstra account details.
I have my ipad on it when not streaming internally and it runs all night without issue, but I did have to log in to get the first part to work.
If you connect to the fon point, aka laptop etc, you have a limited time.
The bandwidth is limited to 2/1 on both services above 6mb and then 10% u/d (discovered this evening during congestion and did the math).
The phone box points are 20/1 max but usually between 5 and 10 down.
I haven't had anyone attach to my modem as yet, so there is not a high risk at this point. They literally have to be on your property to make use of it unless your modem is at the front of the house.
The IP for the fon and air points is different than your normal connection also, and the connections are isolated so it is hard to snoop the connections (not impossible). The time between re-logons is 12 Hrs
Good luck with your connection.
Ack
The IP for the fon and air points is different than your normal connection also, and the connections are isolated so it is hard to snoop the connections (not impossible). The time between re-logons is 12 Hrs
Still, seems to me Telstra gets all the benefit and the home owner gets all the liability and speed loss.
Bundaberg man's NBN installation frustration
http://www.news-mail.com.au/
Bundaberg man's NBN installation frustration
http://www.news-mail.com.au
This was posted on the 15th January here.
Maybe they should consider restricting the speeds down to a max of 50 to benefit as all. After all I think it's not very fair, someone a few hundred meters down the road from me is on achieving 100 download speeds and I paying the same money from what I heard I'll be lucky to get 35 download.
They probably should � of course if this had been FTTP and not the inferior FTTN there would be no issue. Crap in crap out!
Got an e-mail from Telstra last night at 11PM
We�re pleased to let you know your NBN service has been activated.
If you have not already installed your Telstra Gateway Max� please do so now to ensure your phone and internet continue to work.
You should do this as soon as convenient, since billing for your new NBN service has commenced.
Well, that's funny Telstra because my Gateway Max still reports my internet as ADSL and I am still using my Internode username and password to connect.
I am kinda hoping they *do* start charging me for a service they're not delivering, because then I am sure I would be able to light a much bigger fire under them.
Well, that's funny Telstra because my Gateway Max still reports my internet as ADSL and I am still using my Internode username and password to connect.
I am kinda hoping they *do* start charging me for a service they're not delivering, because then I am sure I would be able to light a much bigger fire under them.
Luckily mine was working when I connected the Gateway Max to the FTTN, Have to be careful how we word this now.
I plugged my Gateway Max into the FTTN service and waited over 10 minutes, Lights started flickering on and off and changing colors, eventually the lights went red, I disconnected the modem, Plugged it back in and after apx 10 minutes I was able to connect to the FTTN. My speedtests from that night was 7/5. Daytime it's 25/5. I don't know how far back my posts where deleted, so I thought I might explain the above.
My sisters Telstra FTTN connection was a very successful outcome. She signed up with one of the Telstra NBN Vans that was in Bundaberg before christmas, Was given a connection date just before Christmas. She called me on that date to inform me the internet dropped out. I told her that would be the NBN. I went over connected the Tesltra Gateway Max, Pretty much the exact same outcome as mine, Had to unplug after 15 minutes of waiting, plugged back in and it worked after about 10 minutes. My sister connected on the 25/5 plan and that's what she gets. I don't know if there is any congestion at night on her service. She has had no problems with the service.
One thing I can say for sure, if your interested or planning on joining the NBN FTTN in Bundaberg with Telstra, don't call them. Go to the local Telstra Store either at Sugarland or Hinkler place and sign up with them.
Don't do the mistake I done by signing up on the phone.
Seems the key difference for me is that my internet has never dropped out, whereas everyone else I've seen connected to FTTN has had their ADSL drop off.
Seems the key difference for me is that my internet has never dropped out, whereas everyone else I've seen connected to FTTN has had their ADSL drop off.
I'm going through some dramas now with my old provider. My ADSL stopped working last Tuesday, yet they still have me signed into there system and still charging me. I called them and was informed it's in there policy that I have to give them 30 days notice. They are going to continue charging me for the next month and not provide a service.
This very same company are the ones that caused all the grieve I been having with trying to connect to the NBN. I heard that they blocked NBN and Telstra from changing my service over. I am in no contract with this mob.
They also stopped me from accessing my account. I had to complain to get them to reinstate me access to my account. And I was recommending this company.
I can't wait to have nothing to do with them again.
Any further info on this would be appreciated if you can get it.
Hi CW,
I got a bit more clarification.
From what I understand it is a $240 charge if you want Telstra to come out and hook up the modem. There is no charge if you hook it up yourself.
The medical alerts that they have the Village are not regarded by Telstra as Priority Assistance. You have to have Doctors certificates etc to qualify for that. If you do have that Dr approval, then you do not have to pay $240 for a technician to come and install the modem. The office is now saying that the medical alerts that they have are no problem with the NBN and they can help if needed.
Hope it helps.
Telstra have upgraded the firmware in their modems last night.
Originally
DSL Status Up
DSL Uptime 4min 23sec
DSL Type VDSL
DSL Mode Fast
Maximum Line rate
32.71 Mbps 70.68 Mbps
Line Rate
6.4 Mbps 28 Mbps
Data Transferred
22.63 MBytes 65.91 MBytes
Output Power
-3.5 dBm 3.8 dBm
Line Attenuation
0.0 dB 23.2 dB
Noise Margin
18.2 dB 19.3 d
Now,
DSL Status Up
DSL Uptime 6hours 51min 55sec
DSL Type VDSL2
DSL Mode Fast
Maximum Line rate
31.38 Mbps 70.53 Mbps
Line Rate
6.4 Mbps 28 Mbps
Data Transferred
79.71 MBytes 137.51 MBytes
Output Power
4.7 dBm -2.6 dBm
Line Attenuation
5.5, 30.4, 42.9,N/A,N/A dB 18.1, 35.9, 52.9 dB
Noise Margin
18.1 dB 19.8 dB
and the diagnostic page has changed as well.
The broadband card is now sensing wan L2 vsdl and the bradband card wan is now sensing L3 DHCP. lets see if it fixes som underlying issues....
Telstra have upgraded the firmware in their modems last night.
can you see if you can find the firmware version listed on any screens?
also can you list the firmware version on the nameplate of the modem
if you can find them it might be best to post them over in the modem section here
/forum-replies.cfm?t=2488180&p=2
the new firmware is 15.53.6467-510-RA. The firmware is not listed on the modem
Mines still the older version.
Product Vendor
Technicolor
Product Name
Technicolor TG799vac
Software Version
15.1
Firmware Version
15.32.6208-440-RE
Hardware Version
VANT-F
Mines still the older version.
Product Vendor
Technicolor
Product Name
Technicolor TG799vac
Software Version
15.1
Firmware Version
15.32.6208-440-RE
Hardware Version
VANT-
Same here. I am still on the ollder version.
There is a lot of congestion on the Telstra NBN at night and weekends. Speed was slow yesterday. Prior to yesterday the slowest speed was 7Mbps. On Sunday it was 5Mbps todays its back at 25Mbps.
There is a lot of congestion on the Telstra NBN at night and weekends. Speed was slow yesterday. Prior to yesterday the slowest speed was 7Mbps. On Sunday it was 5Mbps todays its back at 25Mbps.
I'm still reading this as well constantly.
Everyone seems to be saying at night FTTN goes very very very slowly (seems to be 4pm to 8pm typical peak hours) and some even report their latency skyrockets which both together does suggest congestion.
It could be node congestion but I think that's unlikely, it could be thermal management, it could be insufficient bandwidth at the node (the fibre) or it could be inside the exchange with point-of-interconnect congestion.
Can anyone test it now in bundy and let us know what the speeds are like now?
I think people are just going to have to put up with it & hope that after the coexistence period when they cut off all the other lines, things may improve but then again they may not also so it would be a good idea to make some noise about it now or be forgotten. It is an election year.
When did the coexistence period start in Bundaberg and when does it end?
Also, when does ADSL cease being sold, I heard that it's pretty soon you won't be able to order it in Bundaberg FTTN areas anymore.
NBN should cease selling ADSL in FTTN NBN zones immediately or else people will be causing cross-talk for all the FTTN customers, which cannot be vectored out or dealt with.
I created a speed test page for NBN FTTN at Bundaberg.
Please only click this link on NBN FTTN services only in Bundaberg.
http://www.speedtest.net/wave/907ee541d02b6891
Run it at various times of day and get your friends and family only on NBN FTTN to run it as well this way we can all compare.
Here is the result of my speedtest now.
[URL=http://www.speedtest.net
I created a speed test page for NBN FTTN at Bundaberg.
Here's mine (50 /20 plan with Optus), I am about 400 metres from the node / cabinet thingy near the Mobility shop on the corner of Mulgrave and Bourbong.
This speed will go down hill during the day to about 12Mbits
mine here
http://www.speedtest.net/my-result/5028848512
but like everyone else, goes to shit in the arvo until like 11 at night.
hopefully they fix there shit soon!
The best speeds I can achieve is 25/5, Telstra insists I have the speed boost activated on my account. They told me I should be getting closer to 50Mbps. At night it drops down to 7/5 till apx 10pm.
Last Sunday was the worst. All day Sunday the best I could get was 4Mbps download
Phillip, do you have updated modem stats? The last ones you posted show the maximum possible speed on your line as 28Mbps. Even if Telstra activated speed boost you wouldn't get any faster than this.
Very consistent results so far today on my speed tests with Telstra FTTN
1/25/2016 10:32 PM GMT 24.57 5.09 11 Brisbane
1/25/2016 10:35 PM GMT 24.38 5.12 12 Brisbane
1/25/2016 11:07 PM GMT 24.57 5.26 11 Brisbane
1/26/2016 2:16 AM GMT 24.58 5.01 12 Brisbane
1/26/2016 2:22 AM GMT 24.57 5.14 23 Sydney
1/26/2016 2:23 AM GMT 24.58 5.18 65 Suva
Phillip, do you have updated modem stats? The last ones you posted show the maximum possible speed on your line as 28Mbps. Even if Telstra activated speed boost you wouldn't get any faster than this.
DSL Status
Up
DSL Uptime
18hours 43min 55sec
DSL Type
VDSL
DSL Mode
Fast
Maximum Line rate
5.29 Mbps 28.53 Mbps
Line Rate
5.35 Mbps 26.73 Mbps
Data Transferred
1050.88 MBytes 2189.28 MBytes
Output Power
6.3 dBm 14.2 dBm
Line Attenuation
0.0 dB 25.9 dB
Noise Margin
5.9 dB 7.2 dB
Maximum Line rate
5.29 Mbps 28.53 Mbps
Still showing the best your line can do is 28Mbps :(
Still showing the best your line can do is 28Mbps :(
And yet Telstra told me I will get 50/20 and charged me accordingly.
I must be to far from the Node. It's over 500 meters away. Exactly how far I'm not sure, but I doubt it would be further than 600 meters.
it could be inside the exchange with point-of-interconnect congestion
Telstra have confirmed to another user on here that the problem is CVC congestion (not enough).
When did the coexistence period start in Bundaberg
Early December (FTTN RFS was around 6 December, can't remember the exact date).
when does it end?
18 months from RFS. People are able to keep their existing ADSL plans until then.
when does ADSL cease being sold
Telstra stopped selling ADSL around a fortnight after RFS (i.e. they should no longer be offering ADSL as an option). I imagine Optus and their resellers would be similar.
NBN should cease selling ADSL
NBN don't sell ADSL.
Thats not that far to be honest. Should easily get more than 28mbps. Perhaps there could be some kind of fault? Internal wiring issue? Seems really odd.
From my experience if Telstra told you that then greater should be possible. E.g. Telstra (and myNBN) told me I would get around 35Mbps. My modem tells me I can get greater than 50Mbps (depends on which modem I use). YMMV
What troubleshooting options have Telstra offered?
Do you have any other devices connected? Are you using a filter (you shouldn't)? How many other phone points are there in your house? Is there a line problem? Do you need a central filter/splitter?
Try posting a separate thread in one of the other forums and see if someone with a bit more of an understanding can help you figure out what is going on.
What troubleshooting options have Telstra offered?
Telstra told me to wait a few days and see if it improves, if it don't, to contact them. That was 4 days ago.
I do have some other devices connected, It's not those, I've tried with out them plugged in and it's still the same.
There are 3 phone sockets in the house. I've only tried the one. No filter used.
I might have to pay for someone from Telstra to come over and see if they can find any faults in the house and sort it out for me, but that will have to wait till end of February.
I must be to far from the Node. It's over 500 meters away. Exactly how far I'm not sure, but I doubt it would be further than 600 meters.
Just had another look and my original estimated line length was around 1km and walking distance is around 500m to the node. Given this I would be expecting more for your line.
Still showing the best your line can do is 28Mbps :(
Can anyone confirm if they are limiting the max sync on the lower plans?
I seem to recall a couple of the first connected but put on the wrong 25/5 speeds showed low max sync, as if the system was limiting them.
There are 3 phone sockets in the house. I'
Have you tried the other phone sockets?? I think I read somewhere that fttn should be connected to the first socket coming into the property. It can't hurt to try that anyway. I would be trying each phone socket, one by one.
I seem to recall a couple of the first connected but put on the wrong 25/5 speeds showed low max sync, as if the system was limiting them.
some on 25/5 plans though are showing much higher attainable rates
Maximum Line rate 40.46 Mbps 78.51 Mbps
Line Rate 6.4 Mbps 28 Mbps
see here whrl.pl/Rewcpc
no idea why it is, I wouldn't have thought that different RSPs are having the port configured differently, it might be modem differences or it is just that some lines, no matter what the length can only do a bit over 25/5 maximum sync
Have you tried the other phone sockets?? I think I read somewhere that fttn should be connected to the first socket coming into the property. It can't hurt to try that anyway. I would be trying each phone socket, one by one.
I might try another phone socket tomorrow. I think first thing is to contact Telstra and inform them that the speed has not increased in the past few days.
Yeh try different phone ports I had trouble even on adsl at one of my old places were it would sync lower. But they probably just screwed up. Go annoy them in store.
Speedtest
Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/1700268540
Hi Phillip,
I was reading some docs today that noted that un-terminated phone sockets will cause reflection on the vectoring. If you can find the first point (should have black cable) and remove the additional points, the sync rate should increase.
Ack
If you can find the first point (should have black cable) and remove the additional points, the sync rate should increase.
Agreed I think people are going to want to re-evaluate their phone cabling and possibly get an electrician in to do some re-wiring.
All you want is 1 point, directly as close as possible to where the line comes into the building (1 to 3 meters if possible), next to the closest power point, or if possible even install a new one closer to where the phone line comes in.
From there you want to run the cable straight into your modem no filters. That would give you the best sync speeds since you're cutting out any slack copper.
We don't even have a landline plugged in anymore, just 2 mobiles on Vodafone. I do have a landline handy to plug in but I don't leave it plugged in, just for emergencies.
There are 3 phone sockets in the house. I've only tried the one. No filter used.
Have them all disconnected except the one closest to where it comes into the building and I wouldn't connect anything else at all except for the modem, at all times- if you need a landline phone you can plug that into the back of the modem rather than the wall just get a cordless or use the T-Voice app.
Had to laugh at the NBN booklet I got in the mail the other day � it suggests getting in early to avoid issues with your phone and internet not working properly. Uh, yeah... I think I'll wait.
I think I'll wait
That's unAustralian! Malcolm's bogus business plan is dependent on YOU paying regardless of the circumstances.
Had to laugh at the NBN booklet I got in the mail the other day
I only got mine today. I had a laugh too. I decided to wait awhile too after the problems others have been reporting.
Agreed I think people are going to want to re-evaluate their phone cabling and possibly get an electrician in to do some re-wiring.
One of the known downsides of FTTN. Malcom has said it was not needed, but experience in UK shows otherwise.
All you want is 1 point, directly as close as possible to where the line comes into the building (1 to 3 meters if possible), next to the closest power point,
The first point is what you want to use. The rest of the home phone network should be disconnected from the back of the socket. It can be re-terminated and presented as a socket adjacent to the incomming line. This allows you to use the in home pstn network attached to the VOIP VDSL router to provide you with a phone in the same place it always was. Note: Data cabler required to do this. (15min, ~$20-50 in parts, callout fee)
Central filter would also reduce any reflection issues, but as the PSTN is being turned off, it is a bit short sighted to install that. (but I suppose it would then match FTTN)
Hi all
I'm about to be moving to Bundaberg from the Sunshine Coast. I need very good internet as I'm an IT Engineer and will be working from home primarily � proximity to a node is high on my list of considerations for a property. I'm looking at some properties in the Thabeban area in the next couple of weeks. The properties I'm inspecting all connect to 4BBE-04-21. That's great info, but I don't know where that is and I can't access fttn.mynbn.info at this point in time.
Does anybody know the location of 4BBE-04-21 and could you provide the approximate address or GPS coordinate? It will be in or nearby to the estate around the Thomas Thomsen Dr area.
Thanks!
Double post. Sorry.
I am in Svensson Heights Bundaberg,was shut down for 2 hours but now have NBN connected through iprimus.Before adsl2 speed was 2.8mps...now 22.65Mb/s....4.76Mb/s.Happy so far.Cheers.....[montgomery st]
some on 25/5 plans though are showing much higher attainable rates
Maximum Line rate 40.46 Mbps 78.51 Mbps
Line Rate 6.4 Mbps 28 Mbps
The maximum line rate and the actual line rate, should be fairly close technically speaking.
The reason the modem is posting a 78 mbps max line rate is because its saying thats the fastest attainable speed the line can do.
So for whatever reason in that case that person is being artifically reduced to 28 mbps or else its a fault.
So he should be paying the 100mbps rate, and he should be getting nearly the full 78 mbps attainable.
I would advise calling the ISP and lodging a fault with NBN because if the modem is saying 78.51 mbps is the max rate, then he should be getting over 70 mbps easy.
The only condition on that is you have to pay the speed boost to 100mbps.
Actually when you say "some on 25/5 plans though are showing much higher attainable rates" thats normal.
Look at his actual rate, 28 mbps, so if hes only on 25/5 then 28 is only going to deliver about 25 anyway. If he was paying for up to 100mbps he would get closer to the maximum attainable rate of 78 mbps.
I did some looking around in Street View. There's a RIM and ISAM(?) outside the kindergarten on Searle St, a pillar on Broadmeadow Ave at the end of Searle St, and another on the corner of Thomas Thomasen Dr and Broadmeadow Ave. They're the only possible hits I found within the distribution area for the property I'm looking at.
If anybody is nearby and could have a look at those locations for the NBN node 4BBE-04-21 I would be very appreciative :)
If i get some spare time ill head out that way and take a look for you.
Does anybody know the location of 4BBE-04-21 and could you provide the approximate address or GPS coordinate?
This question raises a red flag with me, although these nodes are out in public I don't like the idea of giving unknown people GPS coordinates for public infrastructure on a forum so sorry about that. (national security implications)
Besides lines in one area may be running to a different node so I think your best option would be to find the general location you want to move into and then ask the neighbours even if you have to cold call them whether they're on fibre to the node and what speed they're getting then you will know a ballpark figure.
You'll probably get 25mbps+ in that area so I wouldn't worry too much.
these nodes are out in public I don't like the idea of giving unknown people GPS coordinates for public infrastructure on a forum so sorry about that. (national security implications)
Seriously dude? Seriously? The nodes are out in public, so hardly top secret.
Besides lines in one area may be running to a different node so I think your best option would be to find the general location you want to move into and then ask the neighbours
Even that can be fraught with problems because two houses next to each other or opposite each other may be on different exchanges/Rims/Nodes.
So if the for sale premises is empty you are still guessing to some extent, but given what we have to deal with this is about the best you can do except buy in a new fibred estate (and hope the private fibre company is not too much of a screw up) or buy in a known NBN FTTP area.
Seriously dude? Seriously? The nodes are out in public, so hardly top secret.
No one said it was top secret. I just think this is getting a little bit over the top when I'm seeing people ask for GPS coordinates. Who asks for GPS coorodinates? Most people ask for an address, I don't care what anyone says the way that was asked raises red flags with me.
Maybe you would answer but not me.
He asked for a address or gps to help him. I don't see why it would be a red flag for you considering google streetview shows everyones house and nodes by just clicking down the streets.
But it is alot easier if someone would live near there and just do a quick drive by and then just give him an approximate address of the nodes so he can then tell if the house he wants to rent is close by.
Not to mention you can get the (GPS) coordinates from Google maps anyway (just look at the URL as you pan round the screen...).
Not to mention you can get the (GPS) coordinates from Google maps anyway (just look at the URL as you pan round the screen...).
Oh no! Once Google maps is updated is updated our national security will be at risk! People will be able to spot the nodes. Maybe, like with other sensitive areas they should cover them up, put a big green box over them or something... oh, wait a sec, job done.
Hi Phillip,
I was reading some docs today that noted that un-terminated phone sockets will cause reflection on the vectoring. If you can find the first point (should have black cable) and remove the additional points, the sync rate should increase.
Yes they do, and they also cause cross talk on the cable bundle that pair is inside. In fact every termination on the copper loop must be capable of dealing with cross-talk and I don't think a dodgy phone socket does that very well. :-)
Talking about a 100 pair cable, that's 100 households that need to have tip-top shape copper wiring in order to get full speed out of the vectoring setup. I'm not surprised that people are having trouble � there are a thousand things that could impact the speed of VDSL.
NBN can disable your line if you make too much noise (and they do, with no notification, and a fight to get it back on) so you'd better get it checked out.
This question raises a red flag with me, although these nodes are out in public I don't like the idea of giving unknown people GPS coordinates for public infrastructure on a forum so sorry about that. (national security implications)
Quite right. The Chinese may direct a satellite to spy on the node, and watch the nbn deployment. It would be like watching Faulty Towers, season 2.
Haha The faulty towers reference :P
I am in Svensson Heights Bundaberg,was shut down for 2 hours but now have NBN connected through iprimus.Before adsl2 speed was 2.8mps...now 22.65Mb/s....4.76Mb/s.Happy so far.Cheers.....[montgomery st] This is me,I found my old account. Anyhoo,the internet is working fine but without a green light on the modem [phone],I cannot Register my handset.I will contact Iprimus soon but in no hurry as I have 2 mobiles.Cheers.
If i get some spare time ill head out that way and take a look for you.
Thank you, appreciate it.
Interesting that I stirred up so much paranoia lol.
As pointed out an address will be fine. And as also pointed out the gps coordinates can be retrieved from google maps anyway (I included the request for coordinates in case someone wasn't comfortable sharing the address!).
All I want to do is narrow the field � and I'd like more than 5Mbps uplink (call me greedy!). I'm looking at several properties in the same estate and can potentially use this as a basis to rule one or more out based on approximate cable lengths before I make the 300km drive up. I've done enough of this with ADSL to know what I need to look for, just needed a little more info as the fttn.mynbn.info site was down.
Yeh that website has been down pretty much since the launch day of bundy.
Only problem you will have is getting connected as you see with these posts it is taking people a long time to get up and running successfully.
If anybody is nearby and could have a look at those locations for the NBN node 4BBE-04-21 I would be very appreciative :)
it can take 2 or 3 months for the labelling to appear on nodes.
the labelling seems to be added at about the time they add the cards to the chassis on the node and test the electronics, this can be before the copper is terminated in the node
Yeah that's a fair point. I won't actually need it running until late April (missus is moving up first) so hopefully a couple of months is long enough!
So has the rain last night impacted anyone on NBN?
So has the rain last night impacted anyone on NBN?
With the amount of lightning strikes happening (and some were *really* close!) the first thing I do is pull the phone lines out of the wall sockets (plus disconnect the tv aerial) so no internet (or tv) for me last night :( Mind you, still on adsl but I've had my fair share of modems fried over the years...
(plus disconnect the tv aerial)
not much point to be honest, if the aerial gets a hit, the lightning it will come down the co-ax and "touch" anything it can find.
What about you electrical equipment? the electrical mains are also a vector for lightning damage
I've lost too much gear over the years (Sunny Coast hinterland) so now unplug everything except kitchen appliances & security. That's from mains, phone line, aerial.
Sure, insurance covers it (lost count of how many claims I've made) but the time & effort involved in getting quotes etc just isn't worth getting "new for old"
Yeah, getting off-topic, because I would like to know if anyone was affected by the rain (and/or lightning) as well. 80+mm dumped in an hour at my place (I'm 25km out of town).
Most things get unplugged... fridge, tv, washing machine. I have several UPS's that also get unplugged, but at least my computers keep running.
Although it is unlikely for an aerial to get hit, as there is no path to ground, it is the highest point on the roof. There are a few trees that would probably take a hit before it. When big storms come like the one that came through last night, its easier to be precautious (and get your candles and torches handy!)
There has been a lot of reporting about the huge amount of new copper NBN has puchased for the fttn roll out. They say its for the connection between the node and the pillar, that length did not exist under the old network so it makes sense that they would need some new copper for that but I wonder if that new copper is also being used to fix the worst of the problems that Telstra failed to do for decades such as the plastic bags used to cover wires etc.
Since we are stuck with fttn in Bundaberg for the foreseeable future even if Turnbull switches to a fttdp model for other people hopefully this theory is correct and would result in fewer faults as a result of rain/storms.
There has been a lot of reporting about the huge amount of new copper NBN has purchased for the fttn roll out. They say its for the connection between the node and the pillar, that length did not exist under the old network
I was under the impression they just cut the existing line back to the exchange & re-used that. So any bridge taps, damp joints etc are still in the equation . . .
I presume that would mean just a bit of new copper from the nearest pillar to the green box.
Can anyone confirm if performance would increase if the existing copper were to be replaced by much heavier gauge?
Telstra failed to do for decades such as the plastic bags used to cover wires etc.
joseph790,
I think you make a good point about the worst of problems laid to in-action by Telstra. Take our service for a case (regional Zone 3 � Central Qld couple hours North of you).
We only (at the best of times) could get 4 to 4.5 Mbps DOWN ... between ten years from 2005 to 2015 (we had dial up like speeds for 20 months straight once due to congestion and Telstra feet dragging)
At one point, during last year, local streets had Telstra vans frequently & I swung up and just asked one of them one day what was going on. Running "very fast cable" for you in this area having trouble was the response ?
I am not certain the physical specs of the cable BUT WE now get 14 Mbps DOWN, UPLOAD speeds have not improved much (0,8 Mbps) But the DOWN speed was a nicely noticeable IMPROVEMENT! So thanks go to local Telstra techs for this
So there must be selective replacement � re-runs of copper (is it VDSL tech) wiring occurring in advance of nbn. I do not think our lead in was re-run. But in all the problems we had, there were always issues between our dist box and first pillar (drop outs included)!!
Wanted to chime in with our learning
ClaudeKrowe
Thought I would come and update our ongoing nbn saga. So still get MAX 1-5mbs down, as much as 35mbps up on the Optus NBN, despite being 12m from the node and paying for a 100/40 plan. Optus keeps saying "congestion" but we consistently get these speeds all day every day. They sent it to NBN Co and NBN Co confirmed there is no problem with the line. The modem (Sagecom F@st 3864 that comes with FTTN) lists our down/upstream line rate as 107/44 but we've never gotten that in a speed test. Optus has left our claim open and escalated it but so far we've heard nothing. I'm lost as to what to do next. If any of you have had similar issues or have any idea what I should be checking, I'd be very grateful. Should we get them to send a tech?? We only have one phone port too FYI.
And to make matters worse right now my VDSL is down, it's not on the outage map, and I've been on hold 39mins waiting to find out what's wrong.
This has not been a good experience.
And to make matters worse right now my VDSL is down, it's not on the outage map, and I've been on hold 39mins waiting to find out what's wrong.
Just got off the phone. NBN outage being repaired. I'll get a text when it's online.
Also, Optus guy tells me our speed issue is at the exchange. Apparently it's being 'hammered' and a piece of equipment has been ordered from overseas to fix it. Could take 2 months but we should be all good then. I'll wait and see.
Apparently it's being 'hammered' and a piece of equipment has been ordered from overseas to fix it.
such an imaginative explanation! Why are there no identical parts available in Oz? Can't NBN afford to keep any spares?
such an imaginative explanation! Why are there no identical parts available in Oz? Can't NBN afford to keep any spares?
it might be an RSP piece of equipment as well, the "exchange" could be the POI
the real question is how did whoever is responsible under provision the hardware by so much.
I wouldn't believe anything Optus tells me after the stories they told a friend of mine in the Gosford area about their failing adsl connection, NBN FTTP was about to go live and Optus just lied and lied. They kept putting the blame on anyone they could think of
Mod note
This thread is only about the Bundaberg FTTN rollout, not MTM issues.
Back on topic!
Don't reply to this post, use TWAM if required.
Any way to find out how many users are already connected to FTTN in Bundy? Seems no reports of the rain affecting performance so far but if there are only several hundred connections so far, that's far too small a sample to come to any conclusions
Rain was no issue for me.
In fact, I've found my Telstra FTTN service has been more consistent with it's speed. for the past few days, there's been no major slowing at night and weekends.
I'm still on maximum 25/5. I put it down to being so far away from the node. even though I'm paying for 50/20 speed.
Any way to find out how many users are already connected to FTTN in Bundy?
Nah I don't think so for Bundy.
Fifield says �first 1,000 �happy homes� on FTTN connected in just 51 days�
They connected 1,000 premises in total to FTTN from the entire 1,000 node trial in mid December. Which is a decent take up rate for 51 days. That's about 19 premises per day+ that are taking up FTTN services.
Seems no reports of the rain affecting performance so far
Well we've had severe electrical storms in Bundy for the last 2 days now. 2 nights ago I lost power 3 times in the 1 night. I think I lost it once last night.
I don't think the rain is affecting anything one bit. It's mainly the electrical storm element that could cause serious damage at the Node and at the Premises (make sure you guys are disconnecting everything including your phone line when thunder is audible- keep in mind this is a trial and there is potential for unforeseen accidents).
There's already a guy in the networking forum that lost some gear to lightning a few nights ago.
Seems no reports of the rain affecting performance so far but if there are only several hundred connections so far, that's far too small a sample to come to any conclusions
There's been at least 1 user in this thread that has mentioned how rain has negatively affected their FTTN connection with drop outs and slow speeds, here's 1 I found with a quick search
zXz7 writes...
NBN has been connected here and I've been getting 25/5 speeds (around 23.8 and 4.8 aside from the other day when it was raining and it dropped to around 6/4)
already a guy in the networking forum that lost some gear to lightning a few nights ago.
And very probably would not have been an issue with Passive optical fibre (just light pulses through glass tube) NON conductive
On the flip side, I am very pleased for the people in Bundy who have taken massive (flooding etc) hits over recent times, good to see them getting connected
Just wish they would hurry it up for the rest of regional Qld ... Waiting ...
ClaudeKrowe
Been seeing on the bundaberg classified pages on facebook that indeed people have lost nbn connections around bundy since the storms.
Been seeing on the bundaberg classified pages on facebook that indeed people have lost nbn connections around bundy since the storms.
I'm not surprised, the electrical storms were very severe constant lightning strikes in and around the Bundaberg area.
Ports could easily be put into some kind of alarm mode by that.
they may also be referring to the planned outage yesterday between 4 and 6pm
Just a quick question all. I got NBN connected on the 20/01/2016 but still no message about appointment date but when I called provider. They got onto NBN an had a report saying I had an active line (previous tenant). and would be connected in 3-5 business days. Which is 4/1/2016, anyone else experienced this?
No its not about planned outages Just then another post has been put up as well. Alot of people getting drop outs not just from the storm just all the time. I still cant even get a connection date. Lol But looks like i should ride adsl for a bit longer anyway till they work out the kinks.
There's been at least 1 user in this thread that has mentioned how rain has negatively affected their FTTN connection with drop outs and slow speeds, here's 1 I found with a quick search
I was thinking more along the lines of water/moisture in the copper run to the premises. At my previous address south of Brisbane, I'd lose 80-90% of my ADSL speed (or the connection just didn't happen at all) until a day or 2/3 after it stopped raining. Daughter in Sunny Coast hinterland has the exact same problem. She's <900m from the FW tower but can't get signal so is waiting for the big bird to flaps its wings in May/June.
When the techs cut the copper across, do they do any testing?
I was thinking more along the lines of water/moisture in the copper run to the premises.
Certainly seem to happen at least here, but in many other areas as well. Pits flood, and it's worse when some joins which are not in pits. They are all prone to water ingress, made worse over time, so I think there will be a lot of quick and nasty remediation as the lines get cut over to VDSL. We sit on 4Mbit and after rain drop to 2, but when we first got ADSL we sat on 7MBit, boy how things have changed.
Edit double post see below!
There's been at least 1 user in this thread that has mentioned how rain has negatively affected their FTTN connection with drop outs and slow speeds, here's 1 I found with a quick search
So how's it working now given the following!
http://www.sbs.com.au/news/a
Did a quick check and found this!
Bundaberg North, QLD ADSL Current Interruption Some ADSL customers may experience difficulties accessing the internet or using data services in this area.
03 Feb 2016
03:40
05 Feb 2016
12:00
Mmmmm off for 2 days for some, � bugga
More here!
Bundaberg, QLD ADSL Current Interruption Some ADSL customers may experience difficulties accessing the internet or using data services in this area.
03 Feb 2016
03:40
05 Feb 2016
12:00
Interesting still yet to see a Bundaberg, QLD FTTN � Current interruption � or anywhere else for that matter..
Or is this simply not being reported due to its embarrassing implications???
Interesting still yet to see a FTTN � Current interruption � or anywhere else for that matter..
The Telstra status reporthttp://servicestatus.telstra.com/ had Sundays planned outage listed for 3 days prior and is still listed.
Interesting still yet to see a FTTN � Current interruption � or anywhere else for that matter..
Or is this simply not being reported due to its embarrassing implications???
With NBNCo's huge cone of silence I suspect you've hit the nail fair & square on the head. I'm just sooo glad I didn't convince my sister & brother-in-law to jump on the early migration bandwagon. The thought/suggestion they'd easily pull >60Mbs in Kepnock was very tempting but real life experiences narrated in this thread suggest the reluctance was well based!
But Bundy's had next to no flooding, nor has there been 2-3 weeks of constant rain . . .
[edit spelling]
From some reports that I'm getting from my ISP in regards to NBNCO is that they have some problems to fix up before anyone else can be connected. Currently over Bundaberg North and still waiting for a connection date.
With NBNCo's huge coin of silence I suspect you've hit the nail fair & square on the head
Seems to me there needs to be some serious research into just what sort of service outages and interruptions will occur as a result of the rollout of obsolete FTTN services to existing connections!
Perhaps this is a question best directed to independent tech resources and or for example the Senate Inquiry into the NBN together with a tracking regime to investigate the national implications!
I'm just sooo glad I didn't convince my sister & brother-in-law to jump on the early migration bandwagon.
For those right next to these Nodes you might get something close to what has misleadingly provided however given the myriad of issue's that plague the obsolete architecture the fact is that there will be a percentage who will frankly be better off on ADSL a point that we saw reflected in reality with the New Zealand rollout of FTTN which they have now switched to FTTH because their FTTN simply couldn't deliver the next generation applications functionality that is now required..
But Bundy's had next to no flooding, nor has there been 2-3 weeks of constant
Well that's good news however it must be having an impact on the deployment of FTTN given its an active system and then of course is the issue of what happens when � water ingress does occur?
The Telstra status reporthttp://servicestatus.telstra.com/ had Sundays planned outage listed for 3 days prior and is still listed
Appreciate that Ack Attack but why eg Due to copper remediation, planned FTTN works, water in the pipes???
I've seen workers working on the node down my street today and a few more near by, and seen some work along Barolin street for the past few days.
I've seen workers working on the node down my street today and a few more near by
Where abouts are you Phillip.
South side of Bundaberg at Thabeban.
South side of Bundaberg at Thabeban.
Ahh ok I am just over north just over the bridge and still no sign :( about 50m from the node and still so signup date in sight.
I signed up on the 6th December and got connected two weeks ago. So far I'm very happy with the FTTN. I would have been happier with Fibre to the Home. I'm paying for 50/20, but the best I can get is 25/5. I"m with Telstra.
I signed up on the 6th December and got connected two weeks ago. So far I'm very happy with the FTTN. I would have been happier with Fibre to the Home. I'm paying for 50/20, but the best I can get is 25/5. I"m with Telstra
Well that is indeed a little bit of a wait. I don't have ADSL though at the moment so I am running on nothing haha. Did you get a date at all at any point? I am paying for the 100/40 as I am quite close. hoping to get connected as soon as possible.
I'm paying for 50/20, but the best I can get is 25/5. I"m with Telstra.
Wait...what??? can your download speed exceed more than 25 Mbps? how far are you from the node?
I'm paying for 50/20, but the best I can get is 25/5. I"m with Telstra.
Well on the bright side your at least going to be able to stream a 4k Netflix movie to one TV at home, although no one else at home will be able to use the internet, you will have to turn off your HD Home security Monitoring System, your daughter won't be able to use WebRTC to communicate with her friends, and don't even think of letting the wife do some Virtual shopping,
Oh and that online monitoring system the local hospital has Granny hooked up too � that's going to be a problem � Just run her into the Hospital and ask them to take care of her for a few hours, as for your son � well that online University lecture that he needs to attend � just tell him to jump onto public transport and travel to the big smoke for the week to attend his lecture's in person for once.
The twins PlayStation, which comes with Virtual Reality headsets � no using the Mars Explorer VR application until everyone else is off the net �
And don't forget to close down all the other IOT devices connected to the network!
PS Almost forgot � your VPN tunnel that you use for work � yep shut that down as well � just to make sure no silly bastards try to download some large files to you, causing the movie to crash out when HAL the computer in 2001 a Space Odessey is about to say something important via the Astronaut's Ipad......
Now to explain why you need to shut all these things down and is required � Its important to remember the Statement of Expectation as signed off by Malcolm turnbull on which NBN Co are building the FTTN network � provides for building a, UPTO Peak Speed 25Mbps service � which means that at least once per day your internet should be able to connect @25Mbps even if just for one second
So don't go bitching to Netflix when, having done all the above, the frame rates start dropping out and your left with a blank screen � your getting what your paying for and what the LNP have promised to deliver � edit well misleadingly inferred they would deliver.
So i guess I'm getting what was promised as i can get 20 mbps at 7.00 in the morning. ..the rest of the day is 0.5 to 3.00...so signing up with Optus to get free Netflix for six months was being a bit optimistic lol
Telstra guy was in the pit out the front of mine yesterday. Ran out there thinking maybe there trying to work out my net finally. Nope had nothing to do with me and did not know why i cant connect to nbn yet lol.
Full-Metal-Alchemist writes...
Wait...what??? can your download speed exceed more than 25 Mbps? how far are you from the node?
I am apx 670 meter from the node
your getting what your paying for and what the LNP have promised to deliver
No. Telstra told me i should get 50/20. So i paid the extra $10.00. I think i am to far from the node to get any faster than 25/5.
Just heard back from NBN CO who advised that because the home was previously connected with Optus it used ULL connection. Seeing as I am connection with someone who is not Optus I need the ULL ID but I am having trouble getting it. Once I get that ID I can be connected in the next 2 days.
Even Optus themselves were confused.
No. Telstra told me i should get 50/20. So i paid the extra $10.00. I think i am to far from the node to get any faster than 25/5.
PhilipDA, I would just monitor that (speeds you get) for a bit. No sense paying for the boost unless you can actually attain that speed in the first place?
ClaudeKrowe
Had a bit of a laugh (and a cry) yesterday after iiNet dumped a brochure about their latest business plans in our company mailbox. They are offering 400/400Mbps for $400 per month, which I showed to the boss. He immediately said let's get it! That's when I laughed � I told him we only got FTTN. Told him it's not possible (that's when I cried). We currently pay $600 per month for a 16/16Mbps SHDSL connection....
We currently pay $600 per month for a 16/16Mbps SHDSL connection....
Might be an idea to move the business offices to somewhere with better Internet in that case, definitely getting a raw deal there.
Might be an idea to move the business offices to somewhere with better Internet
Only saving $200pm could take a long time to break even � moving office isn't cheap & a better position usually means more rent!
Only saving $200pm could take a long time to break even � moving office isn't cheap & a better position usually means more rent!
If he can move to somewhere in the FTTN footprint thats getting 50 down 20 up, that would cost less than $100 per month depending on downloads and RSP, saving would be $500 per month not $200.
$6,000 per year.
no SLA under $100pm.
Might be an idea to move the business offices to somewhere with better Internet in that case, definitely getting a raw deal there
Depending on SLA and contention, it is a great deal. I have had offices where we paid multiples of that for 2M/2M (over fibre!). Paid a lot for WAN optimisers to get this to work for us.
If he can move to somewhere in the FTTN footprint thats getting 50 down 20 up,
But it would still be an unreliable network. Of course the Mal Spruke was that business would be getting fibre... but that was a promise made while in opposition, which according to the party, they do not need to honor these.
Depending on SLA and contention, it is a great deal.
99.9% up time, guaranteed fix within 2 hours, 1:1 contention. A good deal indeed.
bundy46902 is missing the point though... you cannot get 400/400Mbps on FTTN.
edit: Mega is spelt with a M
Hello Phillip DA, I think it has been mentioned multiple times by NBNco that the nodes will be run at the ADSL2+ standard for up to 16 months or until a reasonable number of people have signed up to the NBN in your area to switch the nodes to the VDSL2 standard. This is to reduce the network interference on existing copper internet connections. Please don't take my word for this though. Ring NBNco and do some research if you must. Telstra has been well known in the past to take advantage of people's lack of knowledge, looks like they screwed you over for an extra $10.
Hello Phillip DA, I think it has been mentioned multiple times by NBNco that the nodes will be run at the ADSL2+ standard for up to 16 months or until a reasonable number of people have signed up to the NBN in your area to switch the nodes to the VDSL2 standard.
That's not correct � the nodes as configured have no ADSL2+ capability at all. You're likely thinking of the coexistence period, during which existing ADSL2+ and voice services will run in the same cable bundles as VDSL2 services from the node.
Telstra has been well known in the past to take advantage of people's lack of knowledge
Alas your knowledge is lacking. As was said in the next post, there is a 16 month (and likely a bit longer) period where ADSL services from the exchange will be in the same cables as the FTTN connections. After this 16 months the ADSL connections will begin to be terminated, so at that point 2 things will happen � people on ADSL connections will start to complain, and those on FTTN will possibly have slightly better connections as the external interference on the lines will reduce.
After just over 2 months since applying with Telstra for FTTN in Bundy and after a recent phone call I think I have finally progressed. Let it be known that Telstra's FTTN specialist team based in Pune, India are a waste of your time. If you are stuck like I was, save yourself the grief and contact the Australian team on 1800 811 612.
Think of your Telstra-assigned case manager as your passenger on a road that is foreign to you both. You have a GPS and a vague idea of your destination and so does he. For most people, the ride will be smooth and your passenger will kindly read out the route ahead. For some people, it will not go so smooth. If you hit a pothole, or your GPS dies, or you get a flat tire or you find yourself on a road not on the GPS, or you get caught in a storm, do not expect your faithful Telstra companion to spring to your aid. In fact, you might even find yourself telling him what the problem is. If a tire blows out and you suggest that maybe a tire blew out, just wait for him to tell you that he is pretty sure that it's a problem with the engine and we should just wait for someone to come and tell us that it's an engine problem.
I think you can all deduce what sort of incompetence I've had to deal with here. I honestly wouldn't be putting up with all this nonsense if it wasn't for the fact that Telstra might just have the best network infrastructure...I hope so at this stage because despite my motivation for getting connected to the FTTN, I really don't want to have to go through the process of cancelling; and that may just be another gruelling marathon in itself.
After 30 minutes of talking with AJ from the Telstra team in Australia, I felt as though my order had made more progress than it had in almost 2 months of waiting around with my "case manager". When my case manager called me this afternoon, I basically had to embarrass the poor guy...I brought up the fact that AJ took immediate action when I told him my ADSL service with Internode was still active on my line, putting me on hold and calling NBN's Service Operation centre to lodge a fault. After a bit of an intense grilling, I suggested to my case manager that he may (at his own leisure) provide me updates on my order, but that I would be taking the initiative myself from this point on.
TL:DR: If you are having trouble with Telstra and FTTN, call 1800 811 612.
or some people, it will not go so smooth. If you hit a pothole, or your GPS dies
Let it also be known that GPS burns thru batteries like nothing else ... so ring the Aussie team early and often! Bon voyage!
If a tire blows out and you suggest that maybe a tire blew out, just wait for him to tell you that he is pretty sure that it's a problem with the engine and we should just wait for someone to come and tell us that it's an engine problem.
My favourite post of the year so far. I think we've all been there at some stage.
So...day off tomorrow and fingers crossed
I got the guys coming out to install mine tomorrow. Also want access to the house. Hope they do a good install and not stuff up like yours haha.
Also want access to the house. Hope they do a good install and not stuff up like yours haha.
Once again why is this needed? FTTN is supposed to remove the user being home process...
Once again why is this needed? FTTN is supposed to remove the user being home process...
Not sure at all. First the appointment was that I would not be needed but got an update yesterday that I would. Maybe just covering all bases now?
Once again why is this needed? FTTN is supposed to remove the user being home process...
maybe there have been too many stuff ups in that area due to incorrect line data and now nbn� are going to have to line trace each job at that location to ensure
- people already connected to FTTN are not cut off
- those still on exchange services are not cut off
- the line being converted to a new FTTN connection actually goes to the pillar/node combination that the records say it does
Roll eyes? ... nope ... just more truck rolls!
the line being converted to a new FTTN connection actually goes to the pillar/node combination that the records say it does
Well here is hoping tomorrow goes well. Will let you all know once i'm connected which should apparently is anytime between 8am-12pm
know once i'm connected
Baifor, are you connecting up with Internode (same RSP as Dazed and Confused)? Apols in advance if you have already posted this ...
Baifor, are you connecting up with Internode
Nah I'm going through dodo month to month as I don't know how long I will be at address.
So...day off tomorrow and fingers crossed. Will update with the result tomorrow :)
I hope so mate! It's funny how we knew this was the issue all along. Yet Telstra kept saying no. My own connection went smoothly and surprise surprise it was handled by the Australian team. Then when my aunties connection had issues.. One phone call to the Aussie team and it was resolved. I have no problem with the support provided by overseas people... But they need to be trained correctly in the case of major changes to technology. It seems to me they still are confused by the ftth and fttn differences. Hopefully for the rest of the fttn locations this wont be the case.
Hopefully for the rest of the fttn locations this wont be the case
Heard from the Dodo rep today that NBN CO were overwhelmed in Bundy and had to offload some of the work onto the Telstra guys who I am not sure were trained fully. Hopefully this doesn't cause people any trouble
I'd guess that in a lot of cases, the Telstra technicians probably have a better idea of what's going on than the NBNCo guys do so I don't really have any concerns if they have to get Telstra technicians to help.
I'd guess that in a lot of cases, the Telstra technicians probably have a better idea of what's going on than the NBNCo guys do so I don't really have any concerns if they have to get Telstra technicians to help.
well that reassures me. hope all goes well tomorrow
well that reassures me.
a quote i never would have thought go in the same sentence as the world "Telstra guys". ;)
We really are in a sorry state of affairs :P
On Thursday last week, when I was still stuck in limbo with my incompetent case manager, I noticed a Telstra tech doing some work across the road from my house as I got home from work.
I went over to him and (after apologising for the interruption!) explained my issue and he said that it made no sense to him that my ADSL and phone services should continue to work once NBN had done the jumpering and that I should definitely call Telstra and tell them to lodge a fault with NBN.
A week or so prior, I called NBN and a rep from the general inquiries department said that ADSL can definitely still work after NBN have completed the jumpering process. So this seemed to support my case manager's assessment that there "is something wrong with the programming". I was still in doubt...
So let's count those suggesting ADSL can continue to work after FTTN jumpering and those who say that it can't:
Can continue to work:
- 2 reps from NBN Contact Centre (1800 687 626)
- My Telstra case manager in Pune, India (1800 834 273)
Can't / shouldn't continue to work:
- 2 reps from Telstra's FTTN / FTTN specialist team in Australia (1800 811 612) �
- Telstra technician working in a pit near my house
- At least one rep from NBN Service Operations Centre �
- Lots of people on Whirlpool including someone who had the same problem as me in Newcastle FTTN rollout.
� Caveat being that if I have multiple lines, it could be possible for ADSL to continue to work on non-jumpered line? (something to that effect).
� After speaking with Telstra FTTN Australian team.
Given that I've only made progress with members from group 2, I am going to make a sensible gamble that group 2 are the ones who are right, but hopefully I will know the truth tomorrow.
I have my fingers crossed for you 002.
Cheers, shokk :)
My attention has been so fixated on getting this connection established that I've almost lost sight of the end game which, based on reports and feedback that I've seen/heard, may actually be a congested mess during peak times at the moment.
Curious to know if any of you guys have complained about poor speeds of an evening and what the response was from your RSPs.
47.54 Mbps download / 19.04 Mbps . Wireless NBN. Bundaberg north gooburrum tower. Telstra
Well apparently they should be turning up in the next 2 hours. What time did you have 002
The message from Telstra says between 2:00PM and 6:00PM but the Telstra rep I spoke with said because of daylight savings, it actually means between 1:00PM and 5:00PM.
Did they call you, Baifor?
Yeah they called me right after post and are out there setting up. Came into house to confirm line was getting all the way there. He seems pissed when I asked why they are needing to come into house now as fttn was to avoid that. Seems like just covering their ass. Telstra is doing it
He seems pissed when I asked why they are needing to come into house now as fttn was to avoid that.
Ha he probably doesn't want to come in and would rather not have to deal with customers at all.
But that's not your fault so he can suck it up.
Can you let us know what he actually does when he's in your premises?
Once again why is this needed? FTTN is supposed to remove the user being home process
Well they did announce a "Self Install Process" then again when asked in Parliament last night the CEO Bill Morrow to step the committee through this simple process!
He failed to do so and begged off answering the question instead putting it on notice!
Now you have to ask yourself here � If the CEO of the organisation promoting this "so called" Self Install process can't explain it simply and concisely -
Then what hope has the average citizen aka Joe Bloggs down the road have...
Further in another example that just makes you wonder who is running the company the CEO Bill Morrow stated that with FTTN the property boundary was to the first Jack on a property and here even this was wrong as the company provides for an additional fee of around $265 a service on FTTN known as a Professional Install in which it may, very well be that the property boundary is different..
However � this doesn't include the additional costs of NBN technicians getting involved in the install process � and here you have to ask why? � these costs were not included when determining if an area should have FTTN deployed � or what is now actually faster cheaper and more affordable FTTH/P eg 80Gbps NG-PON2
@Baifor: Did they give you an original estimate of when they were going to pop in? Are they early?
They said 8-12 so midway. He says he has done all his connection and just left before I could test it . Hope this shut works
Yeah well he called on his mobile so I have his number :)
He seems pissed when I asked why they are needing to come into house now as fttn was to avoid that.
The contractors have probably been told not to discuss the reasons why they are having to attend the property to do the install and frankly the CEO Bill Morrow couldn't say just how much money is being spent by the company with respect to technical callouts getting the service up and running � notwithstanding the additional $265 that those electing for a Professional install are being slugged!
Which begs the question here eg Did you elect for a Professional Install and if not � whose paying for the cost of these tech's to install the service � is that being borne by the RSP or NBN Co which of course is us � the Australian Taxpayers anyway and a cost that should rightfully be added to the current $56 billion budget for MTM...
PS Have you done a Speed test and why haven't you been told what "Speed" you can attain as part of the Service Qualification process that Mr Simon at NBN Co said would be done?
Still awaiting connection. Getting a dick around
Finally connected!
Telstra technician rocked up right on 1PM. Plugged in a line tester and went out to the pillar. He confirmed that NBN didn't do their job properly and wired the wrong pair. After correcting that, he called NBN and asked them to run a test. They confirmed it looks good, so he advised them to close the fault.
Speedtest result:
http://www.speedtest.net/result/5073086416.png
Distance from the node: ~300m
I think the speeds aren't as good as I can get because the modem is plugged in to a socket which is split from the lead in cable. I will have a go at tidying that all up on the weekend.
Modem Stats:
- DSL Status: Up
- DSL Uptime: 12min 43sec
- DSL Type: VDSL2
- DSL Mode: Fast
- Maximum Line rate: 31.16 Mbps 91.88 Mbps
- Line Rate: 31.16 Mbps 90.16 Mbps
- Data Transferred: 199.42 MBytes 540.41 MBytes
- Output Power: 13.4 dBm 6.9 dBm
- Line Attenuation: 3.2, 20.4, 42.1,N/A,N/A dB 10.3, 27.3, 43.6 dB
- Noise Margin: 6.5 dB 6.9 dB
Well my connection is still done but here still waiting on it to work in home
Telstra technician rocked up right on 1PM. Plugged in a line tester and went out to the pillar. He confirmed that NBN didn't do their job properly and wired the wrong pair.
this is the bit I love.
Most of the time it seems to be people in Telstra shirts doing the FTTN cutover jumpering anyway.
In the Belmont thread there were reports of a Tech complete with his Telstra shirt saying something like this
"On this job I am nbn�, next job on my list I am Telstra"
Finally connected!
Congrads 002 could you do a could of speed tests for us during peak periods.
Thanks
Speedtest result:
http://www.speedtest.
Distance from the node: ~300m
Nice, and thanks for posting. It's also good to see that your install went well and was done on schedule. Unfortunately we usually only read about the stuff ups and rarely hear about the no doubt many successful installs.
Finally connected!
oh and a belated
congratulations.
Hopefully the numbers that have your trials and tribulations will be less than 1 per 100,000
yeah not sure I believe that
Thanks guys :)
@Dazed and Confused: Similar story with the Telstra guy today actually. He is contracted to NBN despite wearing a Telstra shirt and being a Telstra employee. I thought it would be an NBN tech coming originally but when Baifor mentioned that there's a bunch of Telstra techs working for NBN here now, I was not too surprised to be greeting one today.
He shared his frustration with me about how when NBN took ownership of Telstra's copper network, his job has become a lot harder as they do not have the same level of access to the records. He is from Adelaide and has been working in Bundaberg for the last month. He was originally slated to finish up here at the end of February but they apparently asked him to stay back through March. He said he's not interested in doing that because of aforementioned frustrations.
With the device he had, he was able to tell me that my speed would be ~90mbps while he was testing the port. When I asked about congestion of an evening he shared his experiences with other ISPs such as Dodo, TPG and Optus not buying a wide enough bandwidth pipe (CVC) which has resulted in a lot of problems in the region which seems to align with stories I've heard from friends and colleagues with these providers.
Do these fibre to the node/building connection require special filters or are the standard adsl filters good enough?
Do these fibre to the node/building connection require special filters or are the standard adsl filters good enough?
as there is no voice component over the actual copper pair you do not need any filters
Similar story with the Telstra guy today actually.
I find it funny that a Telstra tech can be blaming nbn� techs for not doing the job right when usually those "nbn� techs" are usually Telstra employees in the first place.
Usually from interstate or out of district but still Telstra employees
as there is no voice component over the actual copper pair you do not need any filters
How do you use your landline and internet on the one phone line?
@Dazed: That is likely true but the Telstra technician today did not direct his anger to any person in particular actually. I think he was just frustrated at the situation more than anything. The mistake that was made was literally that instead of pair 150, the technician did pair 151 and he said that might be an honest mistake or the issue with the cabling records not being as comprehensive (or maybe accessible?) as they once were.
How do you use your landline and internet on the one phone line?
I might be wrong but my understanding is that all voice services on the NBN are VoIP. I haven't used a fixed phone in a while though so maybe someone else can chime in here.
EDIT: Yes, I think I was wrong. It's not just VoIP, but I think VoIP might be the only option for FTTN areas (such as Bundaberg). In FTTH areas, they also have the option of UNI-V. More info here: http://www.devoted.com.au/UNI-V_vs_VOIP
The installs I've seen the user just has a DSL modem that plugs into telephone socket like normal. No fibre ntd.
Just wasn't sure if standard ADSL filter will filter vdsl properly.
So long story short to today's troubles. I can see that my line is connected but according to dodo the NBN network is down In Bundaberg for them. My line speeds are amazing but that doesn't help me. Here's hoping it returns back to normal In the morning
Anyone put together a list ordered by expected RFS date of the next FTTN rollouts � say over the next 3-4 months? Couple here in Tassie in June/July, any sooner?
How do you use your landline and internet on the one phone line?
there is no "landline" as such, phone services will be supplied by voip over the FTTN link
Just wasn't sure if standard ADSL filter will filter vdsl properly.
No need for a filter any more as the" landline phone" is now voip and does not need it to filter any nasties.
Here's the Optus Sagemcom modem set up guide: http://smb.optus.com.au/opfil
What about people with existing services �re they meant to be D/C when connected to vdsl?or do they just plug their phone into the telephone port on modem and it will work + they keep old number?
Don't you need a special VoIP phone?
The modems from isps that offer voice services have the voip adapter built in so you just plug your regular phone into the phone port on the modem, this is why you don't need a splitter. I was with optus adsl and stayed with them for fttn so it all happened automatically, if you are switching isps just make sure to tell them if you want to keep your number the same way you would of told them if you were switching isps with adsl.
OK thank you.
Don't you need a special VoIP phone?
No The NBN VoIP service (�UNI-V� phone service) is essentially a VoIP service optimised for the NBN.
UNI-V is compatible with old analogue phone systems, so you can keep your existing handset..
And on the NBN network eg approximately 20 percent of Australia they have configured the network to ensure that it uses reserved bandwidth to ensure that when congestion occurs as is happening tragically already on the FTTN network that your phone service will work!
Not sure about the other 80 percent of Australia though!
The other thing with VOIP is that it uses bandwidth something that your old phone didn't � which for those on lower end plans might wonder about their data usage.
UNI-V is compatible with old analogue phone systems, so you can keep your existing handset..
Not sure about the other 80 percent of Australia though!
Except that a bunch of RSPs aren't using the Uni-V ports due to the increased costs and are instead supplying a modem/router with built in VOIP analogue FXS that can also be used for the other 80% (ie. FTTB,FTTN and HFC)
Except that a bunch of RSPs aren't using the Uni-V ports due to the increased costs and are instead supplying a modem/router with built in VOIP analogue FXS that can also be used for the other 80% (ie. FTTB,FTTN and HFC)
Except that it can't be used for that portion of the 80% that require a high reliability and high availability voice service.
He shared his frustration with me about how when NBN took ownership of Telstra's copper network, his job has become a lot harder as they do not have the same level of access to the records
And the records they do have, particularly in the regions are often Way Way out of date too!
Folks in Bundy & the greater Burnett where on nbn, if you have problems with your new nbn service get your complaints into MP Keith Pitts office.
The local MP sounds like he has chewed the Minister (Fifield) about it ... Senate Est's hearing
Don't you need a special VoIP phone
GIGASET A510IP is a very good performer available for a fair price, extremely reliable,
there are later models, eg; more money,
I have been using Gigaset for so long I forget,
have it plugged direct into ASSU DSL AC-68U, and mynetfone, works perfect,
you can keep your Telstra number unless you wish a landline copper voice service,
Internode are now activated in East Bundy as FTTN ready, but I am waiting a little, I have an excellent 11mb connection,
cheers
Except that a bunch of RSPs aren't using the Uni-V ports due to the increased costs and are instead supplying a modem/router with built in VOIP analogue FXS that can also be used for the other 80% (ie. FTTB,FTTN and HFC)
Interesting what's the impact on High Open Faults that plague the copper network � (excludes the 10 percent FTTH to which its not applicable!)
PS BTW what the bandwidth usage on VOIP analogue FXS and which codex does it use?
Switched over to NBN about 3 weeks ago thinking this will be good with the extra speed etc.....Wrong....
3 weeks connected with approx 2 weeks offline, not happy Jan frown.
Once you lose your connection all your phones are dead as well (lucky I had a mobile) never been more frustrated...grrr....
NBN Co were out the front yesterday running new wires into the pit... I'm back up again now. :)
Edit: Electra St and Branyan St.
Once you lose your connection all your phones are dead as well (lucky I had a mobile) never been more frustrated...grrr....
yep, the phone line is disconnected from the exchange.
Did your RSP explain that to you?
If not, please name and shame
Telstra did, but I wasn't expecting it to be sooo long. :)
Hopefully now with all the work they did out in the pit yesterday, I should be right....
If not, please name and shame
And call up MP Keith Pitts office if you feel the TTN service is Sub-Par too ...
And call up MP Keith Pitts office if you feel
waste of time talking to Pitt, he has drunk too much coolade, and believes everything the NBN spin doctors tell him, fact or fiction,
they are rolling the odds against the magic 4%, 4 in 100 that actually have a small idea of what is going on,
they don't want ya to rock any dinghies for the next 6-12wks,
the wheels have come off,
had an old DL friend here last week, he laughed so hard about our Broadband, FTTN in particular, he near choked on his prawns,
I am staying on ADSL2+ till I get evicted, because it will NEVER EVER be fixed,
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