And call up MP Keith Pitts office if you feel the TTN service is Sub-Par too ...
More like contact the local Labor party member as they are fighting the coalition and wants to do it right, not fttn
who do you think Pitt is?
Liberal Party ?
https://www.liberal.org.au/member/keith-pitt
002. What are your speeds like since being connected? I only saw the one speedtest of yours. A hopefully they are consistently good.
S BTW what the bandwidth usage on VOIP analogue FXS and which codex does it use?
Depends what codec you set it to use..
Its audio � its sfa...
G711a � essentially matches the Telstra backbone � about 64Kbps ++ maybe 80Kbps all in
Less if you used a comressed codec (eg G729), a bit more if you use HD audio (eg G722)
Either way its tiny... and works over not much so long as your ping and jitter stay low.
002. What are your speeds like since being connected? I only saw the one speedtest of yours. A hopefully they are consistently good.
Very consistent actually. I am impressed.
The lowest I have seen it drop to is 60mbps and that was when my wife was streaming. Right now at 6PM it's 82mbps: http://www.speedtest.net/result/5087138003.png
Since I got the 60mbps which was the first or second night I was connected, I have not seen it drop below 80mbps.
I think I can get faster speeds if I connect directly to the black lead-in cable and disconnect the excess wiring which splits from that lead-in (which I'm not using anyway) but I was too lazy to try that out over the weekend and I am not really sure how to go about that exactly anyway. I am content for now with a solid 80/30 :)
8:10PM � I would say well and truly in peak time. Wife and kids streaming. Still solid *touch wood*
http://www.speedtest.ne
Drool!
I would say well and truly in peak time. Wife and kids streaming.
Very nice. We have a happy camper.
Yes I'd say I am happy with what I'm getting and it should be adequate for me for quite a while, but I still do not agree with FTTN and I think that is probably the general consensus here. FTTN is not fair at all, and the variance in achievable speeds depending on your distance from the node is absolutely not acceptable in the long term.
I was one of the lucky ones, and in fact I moved into my home not knowing anything about how far I would be from the pillar/node. I would have been very salty if I drew the short straw like some of my friends and colleagues have, and I am still passionate about NBN being done the right way. FTTN is a stop-gap measure � my only hope is that it will give the general population (which have surely become blas� about crappy internet speeds in this country) a taste of what can be achieved and maybe get them behind the idea of a true NBN.
a taste of what can be achieved and maybe get them behind the idea of a true NBN.
will never happen in your kids lifetime,
in 1st Q 2013 the Japanese pushed 2GBPS/1GBPS data over 14yr old fiber FTTH,(Gigabit Passive Optics Networks (GPON) platform)
do you think this motley crew in AU had the capacity to even understand or be bothered to listen at the time?
wheat & dairy farmers, ex metal workers, Doctors, and Millionaires making decisions they know NAUGHT about,
so here we are, how many Billions & how deep is the hole they have dug,
we will never get out of it, Ever,
880Million wasted buying back up to 70yrs old lead lined copper, + another 100 million to get it to work to carry voice maybe, Maybe
another example is the Billions wasted on a Crock fighter plane, that the electronics has now been deemed, Too Old,Too Slow,
like our FTTN, certainly hope no one has to under go video conference surgery using FTTN,
the worst part about it, as the Law Makers etc, cannot see, reason,? reason? anyone with a reason?
reason
Incompetence? Fifth columnists?
I agree we have metaphorically self-amputated our left leg just 2 mins before the start of the 100m Olympic Final. Come in Spinner!
Mod note
See the top note: Please keep politics out of this thread || Take discussion of non core rollout issues to the correct forums
This thread is only for the rollout.
Don't reply this post, use TWAM if required.
Yes I'd say I am happy with what I'm getting and it should be adequate for me for quite a while,
Good now BUT, I would wait until everyone has migrated over to your node, do you know how many will be using your node in 18 months time ?
My node has 110 connections on it I believe. The Telstra rep (working for NBN) who came out to fix the problem for me said that once the copper network is disconnected that my speeds would be even better. He said with conviction that it would easily be hitting 100 but we'll see I guess!
I am not too worried about congestion TBH. I feel as though Telstra's rather cost-prohibitive services have the benefit of keeping that in check.
Yes I'd say I am happy with what I'm getting and it should be adequate for me for quite a while,
The biggest problem with those speeds is that not you know what the bar should be set at, if the speeds do deteriorate they are going to claim that what you are getting is still ok.
I would be keeping a record of your speedtests on a daily basis as evidence down the track if needed. Not sure that it will help any but at least you can go to them ans say hey, these are the speeds I have been getting and paying for, what the flap is going on.
Anyway, fingers crossed the speeds remain consistent but I can't help but be a sceptic of the whole FTTN technology. At the end of the day it still isn't FTTH :(
I can only imagine that as more users are connected speeds are naturally going to deteriorate to some extent.
There was no need to buy any flapping copper back, period.
There's still the issue of all the conduit. Most local authorities refuse to allow more overhead cables. So FTTH still needed access to the conduit.
Don't get me wrong, I still believe FTTN is the biggest mess any of our governments have got us into.
There's still the issue of all the conduit. Most local authorities refuse to allow more overhead cables. So FTTH still needed access to the conduit.
Don't get me wrong, I still believe FTTN is the biggest mess any of our governments have got us into.
around here, the 2Woy roll out, they have run plenty of fibre aerially to link nodes.
They have deployed distribution fibre aerially too
One link is a single span of almost 400 metres across water. The copper in this location is laid on the floor of the bay
002. What are your speeds like since being connected?
Connected? � dead set this guy has some issues with the FTTN rollout in Bundaberg! as no doubt many others have as well!
Barrie Swanepoel signed up to switch over to the national broadband network at his Kalkie home last month and has been left with no internet, no home phone, and no answers.
I had a functional ADSL connection and home phone at home," Dr Swanepoel said.
I made the appointment and switched over (to NBN) � and now I sit without internet and a home phone for over a month. My colleague is in the same situation.
I've received a $600 bill and I've had a month without internet.
It has impacted the obstetrician and gynaecologist's professional work and home life.
A patient the other day had a ruptured ectopic pregnancy and I couldn't access her results from home," he said.
My mother has Alzheimer's, she lives with us; it means I can't call her.
And I have two teenage children
Dr Swanepoel has been on hold for hours and spoken to numerous Telstra staff.
and further states!
I understand it has been fine for some people, but according to the complaint manager, there have been a lot of issues.
I think the public needs to know � I don't want other people to experience this.
You've got 18 months to switch over � my advice would be to wait.
http://www.news-mail.com.au/
I feel for the guy, and as documented here, I had a similar crappy experience trying to get connected. I don't think it's going to be a good idea to wait until the full 18 months are up. If you think that it's a mess now, just wait until every straggler is *forced* to migrate...
I feel for the guy, and as documented here, I had a similar crappy experience trying to get connected.
so do I, but in this case he is a business and had no fall back plan in place.
If I was running a business or providing a service that could be life critical I would certainly have more than one connection means available. Whilst a Doctor may be able to get by as a SOHO operating on a home based service, they are also a life critical service and thus should have standby arrangements in place
If he was running on business plan then the provider should have at least provided a mobile dongle so that the business could use the "internet" and provided a mobile phone for the business line and been able to divert calls to from teh "non-operational" number to the "loaner" phone
Heck my domestic router lets me put a usb mobile dongle into it and I can set up dual WAN with fall over to the dongle i the event of no connection via the main hardwired connection
If he was running on business plan then the provider should have at least provided a mobile dongle so that the business could use the "internet" and provided a mobile phone for the business line and been able to divert calls to from teh "non-operational" number to the "loaner" phone
All this maybe in place. Having the calls come through on a mobile doesn't provide the same workflow ie secretary answers the phone before passing the call through to the medical staff if required.
Similarly for the internet. A wireless dongle doesn't just provide full internet for your network without reconfiguring. This isn't a task a small medical service would be able to do without calling in their IT support.
None of this disruption to service is something NBN or an ISP would disclose in the same way a doctor is expected to disclose complications to his patients.
A wireless dongle doesn't just provide full internet for your network without reconfiguring.
If I plug a wireless dongle into my router it does, the router selects the connection to the internet, everything on the internal side stays the same.
It may only be services connecting back into the network that may be affected, and even that can be overcome with services like DDNS
I am just saying that there appears to have been no proper business comms plan in place with proper fall over.
Hope the Doc has learnt a lesson and all the other local businesses as well
even that can be overcome with services like DDNS
Nope. Most GSM internet services have private non-routable addresses so DDNS doesn't fix this. The Doc was with Telstra and has a $600 bill, this would be a bit more than domestic and he wouldn't have experienced outages like this before or expect them.
Doctors aren't generally computer enthusiasts, I'd expect them to be medically specialized.
Nope. Most GSM internet services have private non-routable addresses so DDNS doesn't fix this.Doctors aren't generally computer enthusiasts, I'd expect them to be medically specialized.
which is why they should employ professionals for their IT and they would have had business grade routeable cell service.
do they service there own car?
do they do their own plumbing, electrical or building work?
There are plenty of managed solutions for IT in even a single Doctors surgery, heck, even my GP, who up until 4 years ago was in his own solo practice, had a fully managed IT solution for the previous 15 to 20 years, he is in now inhis late 50s early 60s
and no, I do not work, sell or consult on any IT systems or programs
, but in this case he is a business and had no fall back plan in place
Lets be clear on this. I see nothing in the report that suggests he was running a medical practice from his house.
IMO he is just a professional that has carer obligations at home plus who is not averse to managing his patients health when not at his place of work.
Like many he should not have to go to business grade connections just to get a generally available internet service!
As far as I am aware it was his home service that was affected. The cost was excess data charges.
If it was that important though backup plans should always be ready. High profile person makes good headlines.
There is a simple solution to the above issue of having no internet and we are deploying it with all our clients. Provision a new service and leave the adsl in place for a month. Sure it costs more, but what's the cost of having no internet. I bet it's more then 1 month adsl bill.
Fttn is brand new, we know here are plenty of issues yet everyone jumps on the blame game when a change over goes pear shaped. Then again if I had no internet I would also try to stop everyone else from signing up in the hope a tech appointment would open up. It's also a great big free advertisement in the paper as well for a poor (extremely rich) business.
Fttn is brand new, we know here are plenty of issues yet everyone jumps on the blame game when a change over goes pear shaped
Given they have been deploying FTTN networks for the last 25 years!
You'd think that someone would have learnt something by now with respect to not making the same mistakes time and time and time and time and time and time again!
Then again the actual rollout here was delayed for neigh on 2 years whilst they got their act together sorting things out but then again the fact is the architecture is plagued by a plethora of problems, which 25 years later, there are many problems to which there is simply is no answer too.
AXT for one
Then of course the engineering design in which Bundaberg's copper has been deployed across several different generations using different standards and equipment designs some of which may apply specifically to Bundaberg! eg
SPGS" � Small Pair Gain Systems � which were originally designed to"Economically" overcome copper shortfalls" by combining several telephone services over a single pair!
and
Telstra's "ISS" "incompatible" services" that actually "block" VDSL signals and have to be removed from the network!
etc and so forth and so on...
There's still the issue of all the conduit. Most local authorities refuse to allow more overhead cables.
In Australia the laws have a hierarchy Federal laws override State laws with State laws overriding Local laws.
As the NBN is a Federal government entity they can roll out overhead cables with out Local consent, the only proviso is that the poles are able to carry the cables safely.
Mr.Wizzard
Drool!
I am on iinet Cable in Geelong
$80 per month 1Tb data free VOIP with free calls to any landline in Australia 1300 numbers costs 30 cents
My Speed Test it will drop a bit later in the day
http://www.speedtest.net/my-result/5114532709
P.S. If the NBN rolls out FTTN in Geelong they wont get too many customers
Mr.Wizzaard
Fttn is brand new, we know here are plenty of issues yet everyone jumps on the blame game when a change over goes pear shaped.
They were told back in 2012 when they were talking about changing from the Labour Gov FTTH to FTTN by former UK chief technology officer of British telco BT that the FTTN will not work properly..
http://delimiter.c
They were told back in 2012
They knew better � and now we can do the told you so dance!
Is anybody on fttn got a plan including a phone plan or even have just changed the phone over without the internet side of things? I am just trying to find out if the same home phone works or does a new phone need to be bought.
I was going to buy the mother in law a cordless phone instead of the old wall phone. I don't want to buy one that isn't suitable when she has to change over. She doesn't want internet, so she just needs to change the phone side over.
Has anybody done his yet? It would be nice to know what kind of phone needs to be bought. Thanks.
Is anybody on fttn got a plan including a phone plan or even have just changed the phone over without the internet side of things? I am just trying to find out if the same home phone works or does a new phone need to be bought.
I was going to buy the mother in law a cordless phone instead of the old wall phone. I don't want to buy one that isn't suitable when she has to change over. She doesn't want internet, so she just needs to change the phone side over.
Has anybody done his yet? It would be nice to know what kind of phone needs to be bought. Thanks.
Telstra do offer a "phone only" service on FTTN and FTTB
click on this link, https://www.telstra.com.au/home-phone
scroll down to "how to connect" and click on that.
DO NOT click on Explore Plans as this will get you back into phone and internet bundles
You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.You are quoting significantly more words than you have written.
Telstra do offer a "phone only" service on FTTN and FTTB
Thanks for the link Dazed and Confused. I will explore the options. Thank you.
Thanks for the link Dazed and Confused. I will explore the options. Thank you.
I was pointed to the link by canon1d he deserves the credit :)
Hi Shokk,
Any phone cordless or otherwise will work with the NBN modems.
The service is Voice over IP and there is two sockets on the back of most modems supplied by ISPs to run a phone and answering machine or two phones, one corded and one cordless.
I pointed to the link by canon1d he deserves the credit :)
Ok. Thanks to canon1 when they see this. Thanks for the info.
The service is Voice over IP and there is two sockets on the back of most modems supplied by ISPs to run a phone and answering machine or two phones, one corded and one cordless.
Hi Ack Attack. Do you have any idea if that is still the case if my mother in law does not get the internet side of the NBN? She will only be swapping the phone service over.
either way, they will provide a modem for FTTN or you can get ipots turned on in FTTH. Both services will use a modem as the default in the service.
either way, they will provide a modem for FTTN or you can get ipots turned o
Ok. Thanks.
So what ISPs are people in Bundy using for FTTN? I'm about to move up there, have just been approved for a property, so will be ordering my connection soon.
I'm considering going with Telstra due to a perception that they might have less CVC/contention issues than others. I've been with iiNet for years on ADSL � they've had their share of contention issues of late and frankly I'm a bit nervous about what's going to happen there with the recent TPG buyout. I'm an IT engineer and will be working from home primarily (travelling to the office every couple of weeks) so am looking for a connection that's not going to slow down when I'm trying to work...
Keen to hear others' opinions. We'll be in Kepnock.
Telstra is a safe bet here. Since my previous speed test post a couple weeks ago I have not had speed issues once. In saying that though, I have a colleague living in Kepnock on an iiNet plan and he says his connection has also been solid but I am not sure how often he does speed tests. I do them every couple of days and always during peak. Still a solid 80mbps *touch wood*
Good to hear. Any idea on your cable length from the node?
So what ISPs are people in Bundy using for FTTN?
SkyMesh will be offering fttn here in Bundy very shortly, if you don't want to use Telstra.
Edit: Have a look around the SkyMesh threads and see what you think.
Good to hear. Any idea on your cable length from the node?
I am ~300m from the node
well so much for me hanging out till the DEATH before swapping over to FTTN in Bundy East,
I had a copper line fault, between my house and the pillar, approx 300mtrs,
Telstra passed the buck to NBN techs, that then proceeded to STUFF my 11mb connection down to 3mb, my only option to circumvent the copper issue, well, with some VERY STRANGE thinking here, ( VDLS2 will handle band line better)
so friday the 4th @ 9am they pulled the copper pairs from the Pillar, and connected to the node, + 30mtrs away,
I had opted fro the 25/5 for a test period, my ASUS DSL AC68U modem lost sync, I changed settings, and all worked perfectly for 3 �hrs, MAX DWN 73MB, MAX UP 31MB,
25/5 plan, 29mb/7mb
all looked sweet, at 11.45am there was a BURP on the connection, at 12.25pm it died, and it is still dead leaving me with no home phone, no net, no nothing, I am receiving GREEN LEAF , ORANGE & LEMON LEAF Smoke signals, while the wind stays low, after that, I will revert to Gidgee Talking Sticks, as long as they are over 100yrs old, and have that distinct CLICK, as my hearing is going, the Younger Gidgee doesn't have that Audio quality,
to post this, I have tethered my S2 to the AIO pc,
when Jumbo the Elephant rolled on his back, we all thought that was the biggest BALLS UP,
well after 4 days, re connected to Bundaberg East FTTN VDSL2, everything under NBN is 2 DAYS, so if you have a failure friday arvo, it is TUESDAY, NBN do NOT work Weekends, 8-5 bank hours, (well so i was informed, maybe just one dpt ???)
little to NO info is shared with the RSP/ISP, The customers carrier pass's the Deli ticket style UP the LINE, and then WAITS,
no updated info is forth coming, until your modem RESYNC'S
no info on issue is forwarded to the customer, you are just BACK ON LINE,
you ask a question, no body knows nuthin,
I certainly hope this degree of secret squirrel changes at a later date,
some trivia, on Internode Customer help&settings, the ANNEX B, is for FRITZ BOX modems only, if you use an ASUS DSL AC68U it is ANNEX A,
this is NOT stated to be different on Internode, as they only KNOW FRITZBOX,
also keep an eye on the SNR, excellent is 26db, (DS ATT= 12.5db) If it slowly drops, your connection will suffer,
max line rate 350mtrs COPPER approx to node, is 74Mb DS/ 32MB US.
anyone using ASUS DSL AC68U and having issues, drop me a PM,
some trivia, on Internode Customer help&settings, the ANNEX B, is for FRITZ BOX modems only, if you use an ASUS DSL AC68U it is ANNEX A,
this is NOT stated to be different on Internode, as they only KNOW FRITZBOX,
That doesn't make sense.
That doesn't make sense
well yesterday when speaking to Internode CS, the info on their page for NBN customer settings is ANNEX B for the Fritx box,
my ASUS connects at ANNEX A,
DSL Firmware Version 1.0.3.2
DSL Driver Version FwVer:5.5.1.135_A_A60901 HwVer:T14.F7_0.2
DSL Link Status
up
DSL Uptime 0 days 18 hours 1 minute(s) 57 seconds
DSL modulation
ITU G.993.5(G.Vectoring),G.998.4(G.INP)
ANNEX Mode
ANNEX A
Current Profile
17a
TCM(Trellis Coded M
so when I asked the CS agent, the Customer NBN Settings listed are for FRITZBOX ANNEX B
plus the CS mentioned, their Settings/help point to FB alone,
Im in another (WA) area about to get FTTN and was wondering what the general timeframe is between your RFS date and folks actually getting hooked up. My RFS is April 1st <cringe> and Im leaning towards going with Helstra (long story) but I will sign with the devil himself if it meant quick connection and consistent and reliable speeds.
I have read that you can't pre-book until your area has been "enabled". Would be interested to hear the other FTTN folks and how many days it took
LOL noone knows. Bundaberg has been a horrible experience.You might get lucky or you might wait 4-6 weeks for an appointment that may or may not be kept with a tech that may or may not have a clue what they are doing.
I would say the majority of the connections we have ordered were at least 4 weeks with at least 75% requiring a secondary visit which is another 4-6 weeks.
About � of our clients were stupid things like telstra system generating a completely random address for the install.
I would say the majority of the connections we have ordered were at least 4 weeks with at least 75% requiring a secondary visit which is another 4-6 weeks.
About � of our clients were stupid things like telstra system generating a completely random address for the install.
Really great back end systems (sarcasm) AND hopelessly inadequate data bases and records they must have to revisit OVER and OVER this sort of jumbled operation!
No wonder the smaller ISPs are winning new connections hand over fist ...
ClaudeKrowe
While I'm not defending anyone (my experience was fortunately very smooth, which I wasn't expecting) keep in mind that Bundaberg was a trial.
While everyone will say it wasn't, we were one of the first to be switched on and there were bound to be problems. New areas should be much smoother. If they aren't then there is definitely a serious problem.
There are going to be more issues in just over 12 months as ADSL and POTS are switched off.
Smaller RSPs will be experiencing some of the same problems, they are just likely more proactive in helping the customer
While I'm not defending anyone (my experience was fortunately very smooth,
Yep.there will be good case outcomes and some not good at all. With the MTM as others have put it � it will be a lottery for all concerned (including NBNco).
So I signed up with Telstra for installation on the date we start a lease on a house in Bundy (just before Easter). Sales person said 'nope nobody has to be home because it's FTTN'. Terrific, signed up and connection will be up before I have to start working from home a few days after moving in (says she).
Got a confirmation email from my 'NBN installation case manager' saying someone needs to be home. Hmm. So I got onto him on the phone and yep, someone needs to be home (according to NBN because they don't know if it's an active copper pair or not). Asked him if he could find out if there's an active service so I don't have delay but nope, can't do that (wasn't even interested in trying). Had to move the installation date back, and the next one was nearly a fortnight later. Having someone at the property is a no-go, I live 300km until Easter and my wife won't get the keys till late afternoon on the day of installation :(
After much badgering I was told I would be able to be refunded the cost of a dongle and data allowance in order to be able to work, but couldn't get it in writing so I'm a bit hesitant about that!
So � long story short � seems that there actually *is* a requirement for someone to be home
So � long story short � seems that there actually *is* a requirement for someone to be home
The problem with that is that most of the time they (Telstra)don't bother to show up.
Don't bother to show up because they don't need to, but they still do the connection just at the node? Or they don't even show up at all?
Generally nobody needs to be home for an FTTN connection to be established but I guess it's a case-by-case basis. Some examples:
- Everything goes smoothly and your FTTN connection is established after the technician does the work at the pillar. No home visit required. I would say that this is how it goes for the majority of people.
- The technician makes a mistake at the pillar and may need to come to your home, or may not. This is what happened for me (home visit required) and a friend's aunt (home visit *not* required). In my case, the technician who did the rework did not do the initial jumper attempt.
- A premises where they're not sure if there's an active copper pair. I'm just guessing here but I would say this might be going from the records that NBN inherited from Telstra. I suppose it makes sense for them to go to your house first so they can attach the line testing equipment and then head out to the nearest pillar.
Generally nobody needs to be home for an FTTN connection to be established but I guess it's a case-by-case basis.
Thanks for your response. I got the impression that it wasn't a case-by-case scenario and that it was the same deal for everyone. Guess I'll find out... Little frustrating though, wish I'd been told earlier this was the case so I could have booked it a few days later when we're actually living in the house and not 300km away. Now I gotta wait another week and a half :/
That sucks :(
Hopefully it goes smoothly for you from that point.
The TPG board you mean ;)
No there are separate threads for that.
/forum-replies.cfm?t=24
and
/forum-replies.cfm?t=2510083
almost 11 years with Internode and have no idea how many others I've signed up (that should read "referred") since but the events of the last 6-7 weeks mean everything's up for review. Maybe I should move back to Bundy . . . .
Back OT though, can those on Optus FTTN in Bundy share their experiences?
FTTN in Bundy share their experiences?
Hi from what I can gather over the last 4-6 weeks, the separate RSP have little to nil control over the NBN procedure, it appears the NBN is the be all to end all, and dictate procedure to Resellers,
individual Resellers appear to all be on a level field as far connection procedure etc,
unsure if we can, as end user's actually pin point an issue as far as say, Back haul etc, and actually point the finger to a particular division and issue,
maybe this will all change when it is up and running 100%,
at this stage, from association, everything is Passed Up the Chain from the End user's actual RSP/RESELLER,
This may never change?
FTTN Bundaberg East, approx 350mtrs from Node, very old and unreliable copper to local area from node,
25/5 plan, seeing a constant acceptable display of the base plan,
a few random disconnects in the first 2 weeks, but appears stable now,
it also appears I can move to the 50/20 Plan, which I had doubts given the quality of the copper in between the node and I,
FTTN means the NBN guy is a Ghost, as you will never see him unless there is a major issue at your madison box,
you will never speak to him either, your RSP CS agent is the go between,
quite a lot of repeating yourself & frustration which is shared with your RSP CS guy, as he knows as much as you do in a lot of the cases.
I feel this alone causes some uncertainty between you and the NBN, because of NIL contact with the Ghosts,
which quite a lot of us will find a new experience,
all I can say, is Good Luck, there will be instances which will need all the luck you can muster,
everything is Passed Up the Chain from the End user's actual RSP/RESELLER,
This may never change?
Hi Tusky1,
this is tops, an update to the community straight from in field experiences RE plans and speed tier advices etc for To Node
As for the warping Customer Service methods, it sadly looks to have been modelled off the Telstra so called customer "Service" for Chapter & Verse!
Those ex-Telstra plants in charge at key roles inside nbn have their handiwork weaved in the mix, hence the convoluted track to Help
The on boarding (for RSP's) is really a critical phase and can not be meddled with ... if it ever is going to have a hope in hell of being on Time that is!
ClaudeKrowe
We are in the predicament right now that Telstra and NBN can't find our address even tho our building certainly does exist and we have an active adsl connection.
We can't even change the adsl line over to fttn let alone get a new connection.
3 weeks now and still no one at NBN or Telstra can get it worked out. The addresses simply go 1,2,3,5,6,7. Oops no number 4
1,2,3,5,6,7. Oops no number 4
Hi are you in Bundy? it is frustrating, ok well Telstra is governed by locations, using, WHEREIS , their own mapping company,
had similar issue with my Mum before she passed,
I was told 19 times that no telephones connected to an address in Bundaberg, there were actually 258 LIVE connections, (Gated Community) finally spoke to a guy called Jim in the Gold Coast, BY PASSED, WHERE IS & BACK HOUSE,( backhouse was a company contracted to telstra for internal address's, owned by Rudds missu's)
Where IS, is the company supplying street address's you may be able to prompt the CS guy to refresh the mapping program,
NBN are instructed by the numphies in the RSP offices,
wouldn't be the first time, old maps & address's were being used,
just an idea,
in my case after speaking to 19 so called SPURTS, from Hobart, Melbourne, Sydney, Perth, Adelaide, & Brisbane,
Jim ( telstra guy in AU,)
Actually rang me on the NON EXISTENT phone, In the NON Existent Village, in the non existent suburb of Bundaberg East,
and after 30 secs all was fixed,
so after such a balls up, I was determined to followed it up with Telstra, explaining how an 85yr old lady Moving to a new address, relies on a landline phone,
3 days later they contacted me to say a Main frame PC had been rebooted, and OLD DATED, Where Is files were loaded and selected,
True or False? DON'T KNOW,
but worth asking the question.
what i do know, is they are NOT allowed to think for them selves, they MUST follow Internal protocol, even if it is WRONG,
so then it just keeps compounding,
Plenty of stories like your own, and it is only going to get more so,
Good luck
CS guy to refresh the mapping program
Tusky1 & also context news for Aender, agree with this
http://www.itnews.com.au/new
The news just keeps getting worse out of nbn co � wow where have we heard this discussed before hey folks?, had anyone in the upper crust of nbn asked most well informed Whirlpoolers, they would have educated them about the diabolical state of the street address data AND mis mash of cabling records all around Australia! Oh YEP, that's it, they took it all on face value from their Big Wig mates in Telstra, that "heck guys ITS ALL GOOD � NOTHING TO SEE HERE" ain't this been one big PORKY PIE ...
IT Just is all coming home to roost for them. Why did they not listen to jxeeno of myNBN site fame who actually made submissions about this exact issue to parliament not long after LNP took over, he would have told them a home truth or 3, truths the cross bench senators have been drawing their attention to in estimates hearings
They (nbn) only have themselves to blame as they really have TOTALLY BAD "Ivory Tower" syndrome and they will not LISTEN to advice
Get your collective heads out of the sand buckets nbn execs and administer some serious doses of humble pie, admit this wreckless path to copper congested hell is a FRAUD and just FIX IT (ramp up to MORE FIBRE)
ClaudeKrowe
Sister & Brother-in-law in Kepnock migrated from Optus ADSL to TPG FTTN Bundle on Wednesday (only 12Mbps plan that includes free phone calls to USA)
Tech took around an hour to install & to check that everything internet & wlan still worked. Then an hour later the home phone came online.
They're extremely happy.
They're extremely happy.
Early days ... let's hope it continues for them at least.
Hi 002,
could you help me out please, my daughter at Avenell Heights is looking at different Telstra Bundles, your had a good experience so far with Telstra (excluding connection) so what plan are you on, does it have a name ? is it a bundle ? and what does it cost ? if you don't mind me asking. I looked up the Telstra bundles they have $89.00, 400Gb plus the rest and $99.00 1000Gb plus the rest but it doesn't say what speed they are.
Telstra plans are all 25/5. You need to pay extra to get speedboost � $30 for up to 100/40 and I think it's $20 for up to 50/20.
Just got my Telstra link connected � tech turned up, plugged in his copper loop tracer, went to the node. Back 5mins later, line tested ok. Modem plugged in, line up, synced at 25/5 (max capable 101/49).
I'm about a 250m walk from the node. Happy with that performance potential and will apply the speed boost :)
Thanks diesel power, that's a quick connection: my daughter is about the same length to the node as you.
your 25/5 plan does that include, line rental + local and national calls
and
how long from ordering to connection ?
how much down load do they give you ?
how much do they charge you for the whole plan ?
your 25/5 plan does that include, line rental + local and national calls
and
how long from ordering to connection ?
how much down load do they give you ?
how much do they charge you for the whole plan ?
Large plan, $99/month on a 24-month contract, includes local, national and mobile calls via a VoIP line.
IF I want speed boosted to 50 or 100Mbps then that's an additional charge.
I had no installation fee, free modem, free telstra tv.
I ordered this connection over a month ago and was offered an install date of a few days after my order. I couldn't do that install due to not being the tenant yet so requested an alternate date (last Thursday). It turned out someone had to be home so I couldn't do that date either. By the time I found that out the next available install date was today. Long story, and probably longer than it could have been from ordering to connection!
These could make for some interesting reading for some for people on or getting FTTN . I don't think they have been posted yet .
Hi,
I'm getting nowhere fast but my parents live in the on station house at the DPI/DAFF at Ashfield Rd Kalkie/Rubyanna whichever way places describe it. Originally that street was in the deployment but when it was done, for some reason they ran it down that road and across the road to the new estates but didn't go to their house. I'm going to assume it was because they figured being a DAFF site that it already had another connection. Which it doesn't as the house has normal phone lines etc to it that run conveniently all the way back to Rubyanna exchange, about 0.5Mbit is the average speed they get down, too slow for anything to connect back to their distant families including us. My Dad is actually the station manager but is very IT illiterate, my guess is that he was probably asked about it, or someone high up was, and they slipped through the cracks because noone obviously realised there is a private residence on the DPI/DAFF station itself. Is there anyone I can contact, if I contact NBN Co I get a canned response.
It doesn't look like anywhere along Ashfield Rd (including the school) can get NBN. This is a bit of a stuff up.
There is a fixed wireless tower on the Hummock so maybe call Telstra and see how you go. They will probably give you the run around because your address is not on NBN's system but it is worth a shot.
There is a fixed wireless tower on the Hummock so maybe call Telstra
Why Telstra? Any RSP should be able to provide info but SkyMesh would be the first on my list
Sorry, you're right, if it is NBN any RSP should be able to provide. I suggested Telstra because on the map it is listed as a Telstra site (but still NBN fixed wireless). Given the dramas some others have had and the fact that the address is listed as not having NBN available yet, unfortunately Telstra may be the best bet.
I am going to hazard a guess and say that there is no NBN available but it is worth a shot.
Bundaberg needs a status update
Has anybody got any more recent speed tests for Bundaberg FTTB than the last one I have seen, which was in February?? I would like to be able to do some comparisons between RSPs. I would like to know if some (such as Telstra) are able to offer higher speeds than the competitors. Thanks.
Telstra fixed their CVC problem earlier in the year and I am now getting what I pay for (25/5 consistently). The biggest problem with them now is their DNS which is next to useless in getting the faster speeds (particularly anything Apple).
Skymesh will be here soon if you are looking. They seem to be on the ball with their customer service and fixing any issues.
Has anybody got any more recent speed tests for Bundaberg FTTB than the last one I have seen, which was in February??
Here's one I have just done.
Optus 50 / 20 plan, and I am just under 400 metres to the node / cabinet in Mulgrave Street outside the Mobility shop.
Has anybody got any more recent speed tests for Bundaberg FTTB
Sure.
Telstra, 100/40, sync rate is 109/40. This was from a few days ago but I'm yet to see anything below 90Mbps that wasn't caused by use on my end. I usually test a few times a day from a number of devices.
Plan 25/5
Max sync 70/30
current sync 28/6.4
speedtest.net 23.92 / 4.82
qld.speedtest.bigpond.net 23.9 / 4.77
I am on a 50/20 plan with SkyMesh FTTN.
Ookla NetGauge Result
http://speedtest.skymesh.com.au/
Tuesday, 31 May 2016 12:34+10
Server: Brisbane
Down: 49.4 Mbps
Up: 19.6 Mbps
Latency: 18 ms
Details:
- SkyMesh nbn FTTN (50/20 Mbps)
- Bundaberg CSA
- Bundaberg POI
- Flash 21.0.0
- Edge 13.10586
- Windows 10
I am on a 50/20 plan with SkyMesh FTTN.
How did u get that? I emailed them almost 2 weeks ago and they said they dont do fttn here yet..
How did u get that? I
I had a test FTTN service with SkyMesh for a month and then stayed on it after that. They must be just about due to go live with the FTTN service here very shortly . I did hear thay they may be going live with some services on the 1st of August.
I don't know if that includes Bundaberg or not though and not sure if that includes FTTN. You could try asking Paul Rees through WP if he knows when that might be. It surely shouldn'tbe too long. Tey must be ready soon, otherwise they will be missing out quite a few customers one would think.Good luck with it.
Go to the SkyMesh customer discussion thread which is found under SkyMesh in other broadband.
Edit:
hope its soon, sick of diinet
Connected with Telstra NBN since January, been working faultlessely except for slower than expected speeds.
Two weeks ago the service stopped working. After trying 3 modems and waiting for telstra to post me a new modem, it still dont work.
NBN contractor booked in today, he arrived and worked on my service for some time and could not get it to work. He also found out why my speed was slower than expected.
The phone lines are a mess in my home, there are lines everywhere in my ceiling. Apparently this was how things was done 30 years ago. The line from the pit goes up into the wall through the brick and there was no way the tech was able to access this line, as a rat chewed through the line somewhere in the wall cavity and chwews it in half.
A different NBN department i was informed needs to rectify this and most likely will need to install a new line from the pit to my home and insert a junction box to the outside of my home.
Eta for repairs is upto 2 months.
Eta for repairs is upto 2 months.
better dust off your heli's Phillip and do some flying, plenty of time. If you're still flying that is ;)
Still waiting for NBN to repair my line. Telstra keep sending me a bill after telling me on numerous occasions they will not charge me while my service is not active.
It's now over 4 weeks with no internet or home phone. I have no idea when or if this will ever be repaired.
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