The long awaited replacement of the C470IP is almost here, with C470IP pricing expected to drop. I know a lot of people have been waiting for this!
Meet the Gigaset C610AIP. It is largely similar to the C470IP with some notable differences:
- Larger colour TFT display
- HD Voice
- Integrated Answering Machine (C610AIP model, not C610IP)
- Facebook & Twitter integration (The C470IP already had email and ebay)
Most Gigaset products can be mixed & matched so if you required the answering machine, your existing C47H handsets should integrate with the new model.
We expect to be able to offer the the C610IP at the existing C470IP price � however the answering machine model will be about $20 more expensive.
Link to non-answering machine model (C610IP)
Note: The brand is now known as "Gigaset", but Siemens was included in the title for those only familliar with the old brand.
Do you accept trade-ins of the old bases for those wanting to upgrade?
No, sorry. We'd then have to find someone else to sell it to � I'd say sell the old base on ebay, or re-gift it with some cheap A58H handsets to another family member. Then you can call them for free on your VSP or on the Gigaset network.
The long awaited replacement of the C470IP is almost here
Great news, Alex, the Australian market has been screaming out for a Gigaset with answering machine. Also good news for those who have been wanting a C470IP but couldn't afford one.
While I was investigating the C610IP, I came across the L410 hands-free clip, which would also be nice to have. Any idea of whether that will make it here, too?
While I was investigating the C610IP, I came across the L410 hands-free clip, which would also be nice to have. Any idea of whether that will make it here, too?
That looks pretty damn cool. I'll check into it for you!
That looks pretty damn cool. I'll check into it for you!
Thanks, Alex, from what I can tell, the C610IP (or C610AIP) and the L410 are often sold as a package.
No, sorry.
I was really only joking :-) I can imagine there will be a few users in AU wanting to upgrade to the answering machine base now it is legitimately available in AU, and there will possibly be a few non-answering machine bases floating around in the marketplace.
or re-gift it with some cheap A58H handsets to another family member.
That is what I have done previously with the two non-answering machine bases I have had. I kept the C47H handsets and put a cheaper eBay sourced handset with the bases.
Then you can call them for free on your VSP or on the Gigaset network.
I notice Gigaset state that use of the Gigaset Network is at their discretion. One of my current bases will not use the Gigaset network, attempts to use the network give the message "Not Available". Other bases I have work as expected, so I am assuming this particular base is blocked for some reason. (maybe because of all those calls I made to random overseas numbers just to try it out when I first got it :-)
I came across the L410 hands-free clip, which would also be nice to have.
Very small and light weight. It would certainly be an attractive addition for many users.
I expect we will see a review from Mr Perkasa in the not to distant future as he indicates he has ordered the L410 to play with.....
ntegrated Answering Machine (C610AIP model, not C610IP)
How many answering machines 1 or 3?
Integrated Answering Machine (C610AIP model, not C610IP)
One of the reasons I dont use my S685IP much is the notification of message waiting. It flashes OK but it makes one little audible sound then nothing. The answering machine on my cordless phone gives a clearly audible tone every 15 secs or so. That way you dont need to look at the phone to know you have a msg waiting. Hopefully this new model will provide this feature,
Anyone want a slightly used C475IP :-) (Joking mods) (No doubt one of my kids will end up with a free VoIP setup)
Looks great Alex, do we have any pricing yet for the A model & obviously will this will include 1 handset?
Cheers
Hey Alex,
I'm a Maxotel customer and currently have a C470IP, my only incentive to upgrade would be the HD sound (HDSP) G.722 codec support.
Does Maxotel support the G.722 codec?
Does Maxotel support the G.722 codec?
We don't at the moment, but we will by the end of the year.
The C610IP/C610AIP will be shipping from all your regular Gigaset Retailers by the end of September!
As a result, most retailers should also reduce the C470IP price, as there is now less than 300 in the country. These are end of life now!
Hey Alex is there any difference between the C470IP and C610IP base stations?
Yes � despite the fact they are all software driven, they will run separate firmwares etc. I don't think you'll be able to use facebook/twitter with a C61H over a C470IP base, however I think someone else here had already tried using HDSP with G722 over the C470IP with success (using an A58H handset).
I wouldn't upgrade the base unless you needed the answering machine function.
Thanks for that Alex.
I was thinking of replacing a C74H Handset with a C61H because my dear mother accidentally placed it on a stove. Amazingly it still works but I wouldn't bet my life on it that it's never gonna explode in my face.
$99.00 (including delivery) is a bit steep though...
Yes, it is a bit steep but we're still the cheapest on the net in Australia for them. Being that the C47H has just been reduced to a bargain of price � I'd grab one of those instead.
They're basically end of life now, so they won't be available soon.
Yes, it is a bit steep but we're still the cheapest on the net in Australia for them. Being that the C47H has just been reduced to a bargain of $59.95 � I'd grab one of those instead.
They're basically end of life now, so they won't be available soon.
I would but I wondering whether it's worth spending the extra $40 for HD Voice...
I would but I wondering whether it's worth spending the extra $40 for HD Voice...
HD voice won't be coming into its own for a few more years yet, when most phone calls will be running via fibre rather than copper. As PSTN does not support HD voice, the usefulness of HD phone equipment is limited at this point in time.
It would certainly be an attractive addition for many users.
It would be nice to see packages including the L410 clip.
True. However, you can get a caller ID converter. Granted, this would not be an Austel approved device so technically, it'd be illegal to connect to your phone line but here it is for your research:
aaarrghhhhh !!
Too much stuffing around ....Who knew there would be so much involved ...
But overall I am happy I dug deep into it. I can now make a much informed decision. I guess the imported base stations are out of question now.
I guess I'll wait for the local ones to drop in price. or some sort of deal.
I have a question about voicemail ...
I know the voicemail kicks in if someone calls me onn my Telstra numbr and I dont pick up.
What about if I get an incoming call on my VoIP number and goes answered. Will it go to voicemail as well ?
Just got a C610A IP from MaxoTel today, plugged it in to charge, plugged the base in, handset registers with it all good, comes up with the time and weather, I add melbourne in and it comes up with Melb weather so all good.
Then it comes up with "Upgrade firmware", so I select yes, and leave the handset to do its thing sitting in the charging base. Come back 5 minutes later to it saying "No Base", and now for the life of me I can no longer get it to register.
I've tried going into the settings and selecting "Register" and the handset sits there searching for a base � I've held down the 'paging' button on the base for at least 3 seconds as the manual says, but no matter what the handset just keeps "Failing to register"...
I've tried turning off the handset and turning it back on, no change.
Also I can't access the base via http, it just times out..
Anyone got any idea's?
Then it comes up with "Upgrade firmware", so I select yes, and leave the handset to do its thing sitting in the charging base. Come back 5 minutes later to it saying "No Base", and now for the life of me I can no longer get it to register.
DONT TOUCH ANYTHING !!!!!!!!!!!!!!!!!!!!!!!!
One unintended feature, is the time it takes to update, mine took ~55 minutes.
Anyone got any idea's?
Its updating, it takes a FRACKING long time.
I hope you have not rebooted the base while it was updating... Kind of Bricks it.
Sterling research there mate. Kudos! I wouldn't throw in the towel yet though. While lack of caller id, or unreliable PSTN capability would be a deal breaker for myself as for you, the email you received does not explicitly say such. It just says that it could be a problem...... id est, they are basically covering their arses, as they obviously cannot offer local support for or get in trouble with local telco regulators. Fair enough.
Can anyone who has imported Gigasets from UK/EU confirm if caller ID does NOT work for PSTN in Australia. I know that quite a few people here have imported gear from UK retailers, so if anyone can comment on PSTN reliability and caller iD functionality that would be great. Now if anyone on this forum has recently imported Gigaset stuff from Germany please comment, as this will really, really be helpful.
Anyway, back to boring money stuff: How much do Amazon.de charge for shipping, and do they remove VAT/GST from their final invoice?
Cheers,
Sterling research there mate. Kudos!
Cheers !
How much do Amazon.de charge for shipping,
Flat �40 for small electronics.
and do they remove VAT/GST from their final invoice?
yes, they do
I should have that on my fingertips by now. ;)
EDIT: The prices here are from amazon.de: /forum-replies.cfm?t=1759526&p=20#r388
mine took ~55 minutes.
Jesus, well haven't touched the base yet other than pressing the button to try get it to register the handset, but still nothing as yet. Will leave it for a bit longer and hope it comes good!
A warning on the handset might have been good, I mean, I know not to unplug anything during a firmware upgrade but hell, it'd been a good 20 minutes since I initiated the damn thing and it was just sitting there "No Base", not "I have just initiated a firmware upgrade on the base, do not cycle power or unplug for at least 1 hour".
as they obviously cannot offer local support
They won't, I have read the Gigaset Australian Warranty document (among other things) and it explicitly states that no warranty will be offered if unit is not imported by Gigaset Australia...
Maybe if we can get a couple more ppl on board for this model, we can score some discount :)
I know not to unplug anything during a firmware upgrade but hell, it'd been a good 20 minutes since I initiated the damn thing and it was just sitting there "No Base", not "I have just initiated a firmware upgrade on the base, do not cycle power or unplug for at least 1 hour".
I just set it to upgrade, and went out. I figured I was out for an hour and the handsets had reconnected when i got back.
You were right Brian, thanks :) Went and watched some TV, had a look now and it's all good again!
Cheers
Group Buy?
Don't bet on it. I feel for the likes of Maxotel. They probably don't make much margin on these things. The Distributers set prices, and offers bugger all service to them the retailer, least of all the end user: That's up to retailer and user participation on the likes of whirlpool. Gigaset Distros that I can remember: Tech Pacific/Ingram, then Cellnet. Some other crowd are doing it now. They will undoubtedly pee off when things get to hard. I remember seeing a Cellnet 2 page flowchart a few years ago describing the customer service / Return authorisation process for a Gigaset phone. Christ, but there were more squares, triangles, circles, arrows and procedural steps there than NASA required to put a man on the moon....Give me a Bangalore or Manilla call centre any day!
Ok, Rant over.
Can anyone who has imported Gigasets from UK/EU confirm if caller ID does NOT work for PSTN in Australia. I know that quite a few people here have imported gear from UK retailers, so if anyone can comment on PSTN reliability and caller iD functionality that would be great.
/forum-replies.cfm?t=1889513
All from UK though
Don't bet on it. I feel for the likes of Maxotel. .......... Gigaset Distros that I can remember: Tech Pacific/Ingram, then Cellnet. Some other crowd are doing it now.
I am not blaming them for selling for that price....
But being the retailer they are the ones in the public eye....
Just saving myself a few dollars which I can use elsewhere in the house.
Current distributor is Commsplus I think.
For one, Different European countries use different Electricity settings, Some use 60 Hz, some use 50Hz on the Mains...........
Wrong. All of Europe uses 50Hz. Only North America chose to go with 60Hz (as did west Japan). Given Tesla brought AC power to the world, he is the one who chose 60Hz and North America stuck with it.
On the other hand, France (being the first in Europe) decided that they didn't want their generators to run at the speed required to achieve that frequency and went with 50Hz.
What does vary across Europe is the nominal voltage � pretty much most of Europe is standardised at 230V, UK is standardise at 230V to keep in line with the EU specification but deliver at 240V and Australia 240V.
It's all within accepted tolerance so there's no harm in using a 220V rated appliance in Australia given devices with either a C-tick or UR are definitely designed with such a tolerance in mind.
So the only issue in importing a phone into Australia from Europe is if it connects to the PSTN, as they'll have at least the C-tick which means that it complies with ACMA regulations regarding use of the radio frequency spectrum. If it is designed to connect to the PSTN, it's unlikely that it bears the A-tick, which is mandatory. In which case, it can only be used legally as a SIP-only phone.
That said, it probably will work fine on the network but A-tick devices have been tested to guarantee they will not blow up any equipment at the telephone exchange. Regardless, connecting it to the PSTN would render it illegal.
Can anyone who has imported Gigasets from UK/EU confirm if caller ID does NOT work for PSTN in Australia.
I might let you know when I get back from London in mid-September. :)
I think Telstra might have a case there .....
What do you guys reckon ?
Who are we to care? I know I don't.
Well I finally decided to take the plunge and buy the triple pack from Maxo. Have to say, I was impressed with the timely delivery...the next day!
Anyway, I have set it up to the best of my ability, but I'm not impressed with the help with "Dialling Plans". All it says is "you can...." but doesn't give any examples of how "you can".
For example, I want all mobile and 13 calls to go via Pennytel. I have made two separate dialling plans...one for mobiles and one for 13 numbers. Is there a way to include them on the one plan with separators?
Also, is there a way to set the Gigaset up to give the fixed line dial tone when some access digit is dialled...say a 7.
I don't want the phone to fail over to the fixed line and I have disabled that function, as I don't want any nasty surprises when I get my phone bill and I wouldn't trust the missus to choose the outgoing line (pstn) if the internet was down...I probably wouldn't be able to give the proper instructions to her anyway.
Apart from the dialling plan issue, I am very impressed with the call quality on the Gigasets. One of the reasons I moved from an ATA was that my VoIP has been a fair bit less than good for months now. I'm pretty sure it has nothing to do with iiNet taking over Netspace, which I was on, but it seems to be coincidental.
Anyway, since connecting up the Gigasets, I have had perfect calls every time and the connection time after dialling is just like using an ordinary phone.
O
I don't want the phone to fail over to the fixed line and I have disabled that function, as I don't want any nasty surprises when I get my phone bill and I wouldn't trust the missus to choose the outgoing line (pstn) if the internet was down...I probably wouldn't be able to give the proper instructions to her anyway.
The simple solution there is to call Telstra and ask them to put a bar all 13, 190x, mobile and international calls on the PSTN. That way, your surprises would be few. I've done that for my mother's line and it works a treat with only a couple surprise local calls when the internet does fail on her.
Apart from the dialling plan issue,
I don't see an issue, its simplified, 13 = pennytel, 04 = pennytel, 19 = block, 000 = PSTN, looks easy to me.
I don't see an issue,
Maybe "issue" was the incorrect word to use. I can see how to make a dial plan as you have stated, and I have, in fact, done that, but I was wanting to know whether it needed a separate dial plan for each set of digits dialled, when the same provider was being used or whether some kind of separator could be used.
In my post, I also stated that I would like to be able to dial a digit which would give me the fixed line dial tone, after which I could dial a local number for instance.
O
Thanks all for the helpful replies,
PT have tried hard, I agree but they keep telling me that Billion is not supported.
And it has worked fine on and off without any setting changes to the router.
I had set up Port Triggering on the router and Stun on the Gigaset as per PT's email and PT seemed to work OK.
I've since disabled the Port Triggering, and on the Gigaset I've disabled Stun,
and set NAT refresh to 30sec, and PT SIP registration to 360sec.
With the latest firmware installed on the Billion 7700n, SIP ALG is disabled by default (I believe). The firewall is also off.
The upshot is that PT appears to be still working OK, except 1300 numbers won't connect, no big deal. This all leads me to believe that as previous posters have suggested, the problem is most likely with PT.
I haven't had a chance to reset and renter data yet as suggested, but before I do it I'll see how it goes for a day or two, and post back.
(Some periods of failed registration today, wanted to blame PT but turned out to be Exetel, they had some equipment failure. Pity the Gigaset doesn't show which provider is down).
thanks for the great help, Geoff
Pity the Gigaset doesn't show which provider is down).
The gigaset appears to show when a provider is registered but it is not unreliable and will sometimes show registered when that is not the case. PT and some others will indicate on their portal whether you are registered and this is a better indication.
and set NAT refresh to 30sec,
That is good you could probably go to 100 secs without a problem but 30 secs is ok it just means the gigeset is kept pretty busy.
, SIP ALG is disabled by default (I believe).
That is correct. See
My mother has asked me to setup VOIP for her at home. I have narrowed my choice of hardware to C610IP and a Fritzbox.
Can I setup a dial plan so that certain calls (e.g. 1800, 13xx) are sent over the PSTN line?
Can be connected to a Bigpond Cable router?
Thanks.
You can do all that and more with the Gigaset. I got my mother a Gigaset (SL400H handset and N300A IP VoIP unit) and for someone who has difficulty even operating the Foxtel iQ2, she has no problem with this phone.
You can do all that and more with the Gigaset.
Only just today have I set up a Gigaset, however dial plans seem to be one area where the Gigaset seems rather weak. It is possible to send numbers by their prefixes where you wish them to go... but not much more than that.
The Gigasets seem to get a huge amount of praise around here and I assume I will soon find out why. My suspicion is the integration of IP to the handsets makes the system easier to use and more reliable.
So you can't automatically route numbers (eg all mobiles via VSP1, all international calls via VSP2) ??
Not sure the financial controller would be impressed by having to remember to dial prefixes every time !
So you can't automatically route numbers (eg all mobiles via VSP1, all international calls via VSP2) ??
Yes you can route by prefix eg 04 by VSP1 and 0011 by VSP2. Just use sufficient prefix to differentiate the path.
Sorry, didn't mean prefix in that you set up codes. I meant as in '13' for 13xxxx and 1300xxxxxx numbers. Some devices give you more control over the dial-plan, however the Gigaset will do what you asked for.
however dial plans seem to be one area where the Gigaset seems rather weak. It is possible to send numbers by their prefixes where you wish them to go... but not much more than that.
Are you looking to direct specific numbers to certain paths? I'm curious as to what limitation you've discovered as that would be interesting for me to muck around with and see if we can get it going.
I haven't had need for anything more, however I can see it being useful being able to set a priority of end points in case the first preference is not available. Also the ability to disconnect any current fixed-line call if another phone is trying to dial an emergency number (Not sure if the gigaset already does something like this or not).
I had set up Port Triggering on the router and Stun on the Gigaset as per PT's email and PT seemed to work OK.
I've since disabled the Port Triggering, and on the Gigaset I've disabled Stun,
and set NAT refresh to 30sec, and PT SIP registration to 360sec.
With the latest firmware installed on the Billion 7700n, SIP ALG is disabled by default (I believe). The firewall is also off.
PennyTel worked fine for a few days, then suddenly no audio, even though calls connected and show up in PT transactions. (Billion 7700n modem with default settings, Gigaset as previously posted).
I can connect Gigaset to an old Bigpond modem and PT works fine.
Now the only way I can get PT working on the Billion is with DMZ enabled and the Gigaset IP set. If this turned out to be a real fix, how much security risk is involved? Or on the other hand, does this still seem like PT problems (as others have already suggested, and given that it all worked *at times* with no changes needed on the router).
It's gradually doing my head in!
At least all through this, Exetel has continued to work reliably.
One other Gigaset 610A IP related point. Whenever I clear recorded messages, the answering function seems to deactivate itself, am I missing something here?
thanks for the help, Geoff
Wife just called me to say phone has been beeping with an error being displayed on the screen: 100 sipvacious
Anyone know what that is?
Yeh, its a SIP attack application, normally a concern if you run a PABX exposed to the internet. Are you forwarded ports on your router to your gigaset phone that you are aware of?
Are you forwarded ports on your router to your gigaset phone that you are aware of?
Not that I am aware of. There is only one port that's forwarded on my network and it's a random one and to a port on a virtual linux box.
Just a simple usage question for the C610 handset:
How can one select the respective line (Voip or PSTN) when dialling from the address book on a per call basis?
I could not figure this out so far ... (I know there is the default line, the dial-plan, the select line feature for manual dialling but nothing seems to allow switching the line when using the address book).
How can one select the respective line (Voip or PSTN) when dialling from the address book on a per call basis?
1. Push and hold the green button until the "Select Line" screen appears.
2. Select the line and press "Dial".
3. Push the down button (address book symbol) and the address book appears.
4. Select the person you want then press OK, etc.
Took me a while to work it out...
anyway i can input a SIP account just for outgoing calls. do not want it registering, just for outgoing.
want to use pennytel as a path out, but prefer it didnt get registered. cant seem to figure it out.
any help appreciated
anyway i can input a SIP account just for outgoing calls. do not want it registering, just for outgoing.
want to use pennytel as a path out, but prefer it didnt get registered. cant seem to figure it out.
I don't think you have a choice there as you need to be registered in order to have a SIP service at all.
Nevertheless, if you only want it to function for outgoing calls and not incoming, you have this screen where you can block incoming calls from that service. Here's an example taken from my N300A IP unit:
http://img217.imageshac
As you can see, if you have multiple services, you have the option of which handset(s) you want to dedicate to a particular service for outgoing calls and you also have the option to choose which service can be used to accept incoming calls.
Will that do?
Will that do?
thanks for going through all that
i figured blocking handsets from receiving incoming calls for that service would be the solution, i was just hoping there was another method
i figured blocking handsets from receiving incoming calls for that service would be the solution, i was just hoping there was another method
Unless you're managing over 10 handsets in the one system, I don't see why it would be so painful.
Like I said, for SIP to work, you have to be registered regardless so it needs to be left up to the Siemens unit to restrict the type of call access thereafter.
I have the S685 IP which I confusingly is older right? it doesn't display the laster callers only last missed callers does the C610 have this feature?
You S685 IP has this feature.
On the S685 handset go to "Settings>Base>Calls List Type" and tick the box for "All Calls" instead of "Missed Calls".
For those interested, we now have adapters for the DC-UPS to power Gigaset Base stations. We're going to run a test tomorrow to see how much talk time you get out of a C610IP Base station and a Modem during a blackout. We will run two tests � an "Idle", and "Talk Time" and I'll post the results tomorrow.
I expect it should be pretty good, since we got a few hours out of a Cisco SPA525G Wireless, Colour-screened VoIP phone!
Unfortunately the supplied adapters are not the right size for the Gigaset base station's power supply. We'll be looking to source some and I'll update this when we do.
I've had the C610IP twin set for about 15 months. It's now got a problem where the phones don't charge in the cradle. I get the little lightening bolt symbol beside the battery symbol but nothing seems to happen.
Has anybody else had this issue?
Not that exact problem
I did have one handset that no matter how much I charged it, it would never move more than the 1 bar showing � this happened after I had it for about a year
I ended up powering it down, removing the batteries, putting them back in and charging it up and it's been fine ever since
They are rechargeable batteries in the handset, have you tried swapping them between phones to see if the problem follows the batteries or stays with the handset?
Hi Maveri,
Thanks for the reply. It kind of explains how I fixed the problem a few months back. I took the batteries out of one of the phones and tried replacing them with Sanyo Eneloops but they wouldn't charge. I then put the original batteries back in and the phone and it worked again for a few months. In effect, I was resetting the phone.
I phoned the Siemens distributor and they have agreed to replace the whole phone. Hopefully I should get it next week.
Cheers,
Dave.
I phoned the Siemens distributor and they have agreed to replace the whole phone.
Now that seems like a great outcome. And a simple solution, rather than jumping through hoops & shifting blame, etc that can be the usual MO for retails/suppliers when following up faulty product claims.
Now that seems like a great outcome.
I was very impressed with their service. I simply confirmed the purchase date and gave them my details and they emailed me a Return Authorisation Number and details of where to send the phone to.
BTW, these phones do have a 24 month warranty even though the printed manual said 12 months. I purchased the phone in March 2012.
Quick update.
I received 2 brand new C610AIP units yesterday. So in effect I've received an extra base station because I originally had one C610AIP and an extra handset.
I have just installed a Gigaset C610A IP phone plus C610H handsets. We use MyNetFone as the main VSP also a second MyNetFone account and a Pennytel account (plus landline).
Do I need a Gigaset dial plan or to config something on the MyNetFone portal?
My old LinkSys ATA had dial plans to distinguish local, long distance, 1300, 1800 etc, and I know it didn't work properly without this.
Pennytel has a dial plan section in the web portal to set up for your area code.
I can't see anything in the MyNetFone portal to set up for your area code so it can handle local numbers dialled without area code.
It seems to be working (tried 13xxxx and 1300... and 1800... and mobile and long distance and local) but I prefer to find out first if something isn't going to work.
The Gigaset config manuals on the MyNetFone website don't say anything about this. There is an area code setting on the Gigaset, Settings->Telephony->Area Codes, but according to the manual, that only affects VCard import.
I am wondering if I can do a number "substitute" the 610Aip. By this I mean that when I will dial number 111111111 I can set it up to actually dial number 99999.
Do I need a Gigaset dial plan or to config something on the MyNetFone portal?
It's not necessary to configure dial plans with MyNetFone unless, say, you have a personal preference to force dial out via fixed line for some numbers (eg 000 or 1800).
I can't see anything in the MyNetFone portal to set up for your area code so it can handle local numbers dialled without area code.
It's not necessary to dial local numbers with the area code. MyNetFone systems have a default setting in-built for this. This will have been set based on the address you provided when applying for the account.
(When we moved from Queensland to Tasmania a couple of years ago, I had to phone MyNetFone Support to have them change the default area code setting for our account from 07 to 03. This didn't automatically change when I changed our address in the MyNetFone portal. Maybe they've done some programming changes since then so that the default area code will change based on the address?)
Thanks rj.
Seems you don't need a dial plan any more to get correct dialling. Even my old Linksys ATA would have worked with essentially an empty dial plan according to whrl.pl/RbiOxb, being just:
(xx.)
We have moved but just within the same city so the area code issue wouldn't affect us.
BTW, I tried the contact sync program from the Gigaset website and it fails to find the base-station even when I type in the IP address. The http://www.gigaset-config.com/ URL that is supposed to find the base-station for web admin also fails almost all the time, although web admin works if I type in the IP address (have tried both with the firewall on my PC off).
The link on the web->Info Services page fails as well (although if I type in the address displayed, rather than the one linked to, I can log in with the provided username and password).
So in summary, it seems the hardware is good but the software is bit patchy, lots of broken links on the website, would be good if they could just make the handsets run Android, then they could concentrate on the phone itself and let Android take care of Info Services, contacts, email, twitter, sms client etc.
although web admin works if I type in the IP address
I've given our A580IP its own IP (outside the DHCP range) and don't have any problems accessing the menu. Worth a try.
I am really stuck guys, I did a firmware update, it all went fine. After update it wasnt registered to base.
I can't register it anymore, I have tried multiple times of registering the handset while holding base button down etc and even tried resseting the base by holding base button down while connecting to power etc..
Thanks in advance
- Resolved itself all good
I've given our A580IP its own IP (outside the DHCP range) and don't have any problems accessing the menu. Worth a try.
Yeh, good idea. I'll do that if it becomes a bother. However all the other network connected devices I have seem to work ok (NAS and 2 printers).
The http://www.gigaset-config.com/ URL that is supposed to find the base-station for web admin also fails almost all the time,
I have the same problem � seems to be more likely to connect if the base station has just been powered off then back on again for some reason.
Looks like Gigaset "info Services" has (again) stopped working. I can't even log into my account via the Gigaset C610 interface or directly to their website.
I've emailed Gigaset to report the problem. As yet, no reply.
Can someone point me in the right direction
I have the gigaset c610a ip VoIP phone and answering machine
Router is billion 7800n
I'm using internode , adsl easy naked 200
How do I set up my VoIP handset to send/receive sms
Thankyou
How do I set up my VoIP handset to send/receive sms
You can't send SMS's through a VoIP provider with the C610a IP. You can however send them through Telstra via Fixed Line using the Service Centre Number 019833910.
As you have a naked ADSL service I guess that won't be possible.
You'd think someone would know the sip server and proxy details?
For some reason, that I'm sure at least one person in this country may know; Telstra has decided that such details are sensitive information � and won't give them out to customers.
If they are happy to send round a tech who will enter them into your Asus router � take them up on the offer. You can then record them on Whirlpool for everyone else who may want the details. :D
Your only other option is to switch to a provider that doesn't care what hardware you use. I know that Internode & iiNet don't care. I'm sure there are several others as well (although AFAIK, TPG also requires you to use their own hardware on the NBN).
Thanks Travis,
They are sending a tech around on the 5th (fingers crossed) but it's not even a third-party-hardware issue, if I try to plug the Gigaset into the Thompson via an ip port I still get the same result?
if I try to plug the Gigaset into the Thompson via an ip port I still get the same result?
I have no idea on the tech capabilities of the Thompson device. Does it actually have the capability to act as a SIP server for IP-based devices?
"shrugs shoulders"
It does have a section called 'sip server' but I was unable to get any useful info from it. But even so, it's my understanding that that is all handled by the ATA that came with the gigaset?
Is it too late to cancel the contract? This is why people dislike T.
Maybe. It's been in for a couple of weeks now so maybe past the cool off date.
Looks like Optus is the only other carrier with a decent monthly plan (I'm on 500gb ATM) bit I don't know if they will allow IP phones either?
Looks like Optus is the only other carrier with a decent monthly plan (I'm on 500gb ATM) bit I don't know if they will allow IP phones either?
http://www.internode.on.net/
That has 600 and 1000gb plans. Nodephone voip is cheap...
It does have a section called 'sip server' but I was unable to get any useful info from it. But even so, it's my understanding that that is all handled by the ATA that came with the gigaset?
If you're connecting the Gigaset by the lan cable, you're not using its ATA, you'd be using its inbuilt SIP client.
Looks like Optus is the only other carrier with a decent monthly plan (I'm on 500gb ATM)
What about every other RSP? Most offer 500GB+500GB plans. And by the way, you won't be able to get Optus on NBN FW.
bit I don't know if they will allow IP phones either?
Telstra is the only provider that I know of that will sign you up to VoIP but refuse to give you the login details.
Travis,
"If you're connecting the Gigaset by the lan cable, you're not using its ATA, you'd be using its inbuilt SIP client."
Which is why I need the Telstra SIP details I guess?
(I'm a VOIP noob. :) )
Matthew,
Had a look at few other providers but they only seemed to have low volume plans. Probably didn't look hard enough? :)
Cheers
Anyone have an idea as to where to look next. I have a C610IP with 2 handsets, both saying Registration at Provider Failed.
Talked to Exetel, they say all is OK. I can log into the SIP acct with a soft phone on my iPad.
Talked to Gigaset. They say if I can connect to Gigaset.net (I can) then there is nothing wrong with the voip phone.
Have reset modem.
Have reset voip unit to factory settings, and then put in all the details again.
Have changed my password to a shorter password to ensure it is correct.
What should I check next?
Is there any error log in this system?
What should I check next?
Have you got UPnP enabled on your modem?
If not, have you forwarded all the required ports to your Gigaset, and let them through your firewall?
Also; try changing the SIP ports that you are using. I had an issue ages ago � where my old Billion modem wasn't letting any other device use port 5060 (even though the Billion's internal ATA was off). Try 5061, or 8060, or something else that you are unlikely to be using for something else.
What should I check next?
Does your modem/router have a SIP ALG settings? if so turn the damm thing off ! I have yet to discover what use SIP ALG is on a domestic modem � it seems to stuff up every VoIP phone I have set up.
Also check that you are putting the sip account details in the Registration Server section of the account "Advanced" section of the telephony settings.
I had an issue ages ago � where my old Billion modem wasn't letting any other device use port 5060 (even though the Billion's internal ATA was off).
All the billions with inbuilt voip that I have used do this. Nothing wrong and no need to change ports on any attached ata as the billion just allocates them different public ports 5076 ,5092 etc and different nat sessions are set up so incoming traffic gets sent to the correct device.
If not, have you forwarded all the required ports to your Gigaset, and let them through your firewall?
Unless doubled natted this shouldnt be necessary as the nat sessions in the gateway router allow incoming responses until the session expires.
Nothing wrong and no need to change ports on any attached ata as the billion just allocates them different public ports 5076 ,5092 etc and different nat sessions are set up so incoming traffic gets sent to the correct device.
This is my experience, too. I don't use the inbuilt VoIP on the Billion 7800VDPX. I have a Yealink deskphone, Gigaset IP phones and two smartphones with a variety of accounts all happily using the Billion via ethernet and wifi without the need to set different ports (they're all set for 5060) or use port forwarding.
Forgot to mention, it has been working fine for the past 6 months. Just quit working last week. I have a Netcomm NF3ADV.
All the billions with inbuilt voip that I have used do this. Nothing wrong and no need to change ports on any attached ata as the billion just allocates them different public ports 5076 ,5092 etc and different nat sessions are set up so incoming traffic gets sent to the correct device.
I had issues between a C470 and a Billion about 5 years ago, and doing this solved all the problems.
It's been a while, so I'm sure there's been several updates, and lots of bugs fixed.
Forgot to mention, it has been working fine for the past 6 months. Just quit working last week. I have a Netcomm NF3ADV.
And you haven't changed your setup at all?
New modem, upgraded the firmware on the modem?
Re: Gigaset C610IP and Netcomm NF3DV This is really annoying. Today I cycled power on the modem and suddenly it all worked. I suspect its a glitch in the modem, but how do I prove it? I think it is still under warranty.
Hi all. First time voip-er here. Just starting to do some research on changing over from traditional PSTN to VOIP.
My vague plan currently is to move to a naked ADSL setup (includes the number, and incoming calls etc), where incoming calls would be via the traditional PSTN number/line, and outgoing calls via VOIP (with CID hidden).
Once it is all setup and running for a while, and I am confident in the setup, I plan to move incoming calls via VOIP also (churn my current PSTN number over). Will probably be the full transition when we get NBN here in the next year or so.
I am looking at replacing the current analog phone setup with a Gigaset C610AIP (with 1 additional handset).
Is this something that is relatively easy to setup? And once setup, does it appear to work the same as a normal PSTN phone for non-tech people?
And is there any minimum sync speeds for ADSL I should be concerned about? (currently syncing at 6 Mbps DL / 1 Mpbs UL)
Sorry, I am a bit of a noob with this VOIP stuff. I am good with PC's and networks, but just never got into the world of VOIP. Any guidance is much appreciated.
hopefully it's a fixed address
You can make it a fixed address by logging into your phone GUI > Settings > IP Configuration > Address Assignment. Where it says "Obtained automatically", click on the drop-down arrow and select "Static". Then click Set down the bottom.
Some people prefer to set the static address in their router, which is probably the preferred option if you know how to do it.
Some people prefer to set the static address in their router, which is probably the preferred option if you know how to do it.
That would probably be the best, in case you change to a different router which uses a different network address. Eg 192.168.0.X to 192.168.1.X.
In that case you would have no access to the base station to change these settings.
Some people prefer to set the static address in their router, which is probably the preferred option if you know how to do it.
I've had my Gigaset for 6 months and the LAN IP address hasn't changed. I suppose it depends on your router but most seem to dish out the same IP address to each device unless it is unavailable for some reason.
I suppose it depends on your router but most seem to dish out the same IP address to each device unless it is unavailable for some reason.
When its ip lease expires devices request a new lease and as far as I have seen always ask for the same ip again. Unless its been allocated in the meanwhile to another device the router always seems to comply.
Can anyone tell me what could be wrong?
Symptoms are:
I power on the unit, blue light comes on solid for 8 seconds then goes off
I cannot connect to the unit at all through a directly connected Ethernet cable
IP address calling is not working
Today we had a huge storm, lost power because the safety circuit breaker tripped
I hear a crack sound at the same time I heard the thunder clap which felt like it was directly overhead
consequently my bigpond cable modem is gone, my Asus N66U lovely router is dead and I'm assuming my Gigaset unit is also pushing up the electron daisies now :-(
I can call on the handsets using the fixed line no problems and people can call in but I'm assuming whatever hit the network, probably came through the internet hfc as it took out the equipment connected to it
:-(
I cannot connect to the unit at all through a directly connected Ethernet cable
How was it obtaining IP details? Via DHCP from the (now dead) router or was it fixed? If via DHCP, it may be failing to connect to your device because it is waiting to configure its interface via a DHCP server.
and I'm assuming my Gigaset unit is also pushing up the electron daisies now
Possibly not... Here's hoping, because it's starting to get expensive :(
It was set as a static ip address
From the handset I can see the address etc through the network options
I just cannot seem to bring up the webpage when I try the address
Yeah, it's already expensive in a way
The cable modem thankfully will not cost me, I had logged a fault on my dead one a while back and Telstra send out a replacement, which I ended up not needing, until now
The Asus RT N66U is painful enough, although I guess I'll go for the new model that support ac, even though I don't have any devices to use on it
The Gigaset is really going to hurt, it's the answer phone model. At least I don't have to worry about handsets, I've already got 4 of them
The Gigaset is really going to hurt, it's the answer phone model. At least I don't have to worry about handsets, I've already got 4 of them
If it was doing it before the storm that fired your router; the problem with the Gigaset is not a result of electrical activity from that storm.
Have you tried a factory reset?
If that doesn't work; how old is your device? Is it still under warranty?
I can call on the handsets using the fixed line no problems and people can call in
In other words, there is nothing wrong with the Gigaset base station?
In other words, there is nothing wrong with the Gigaset base station?
It looks like this was the case � phew!
I have reconnected it all up again and this time the unit responded and the blue light stayed on and I can connect via ethernet :-)
Everything now looks good, at least it's one less device I have to replace now, although it's looking like my docking station / laptop that was plugged in also took a hit (or it could be the switch it's passing through)
It seems to me that the strike came through the bigpond cable because the bigpond modem smells like a fire, the Asus router (next in line) smells like a bit of smoke (more on one side than the other), so it seems that the further away from the cable modem the less damage that has happened. The safety switch cut the power at the instant the strike happened which would indicate to me a fault from within the house versus a surge from the outside coming back? None of the surge protector equipment (power boards) tripped at all lol
Maxotel have these on sale again whrl.pl/RdVkzt
Hi,
Currently, I have 6 Gigaset handsets registered to an E630 base station. I've noticed that on receipt of a call, the handsets do not all begin to ring at once. Rather, they start in order, about 1.5 to 2 seconds apart. If you hear the ring from one of the early starters but lift a handset whose time has not yet come, the call is not connected.
Does the C610IP behave in the same way ?
Does the C610IP behave in the same way ?
I have C610A-IP and 3 C610H handsets � sometime one or two are delayed by half a second, usually they all ring in sync. They don't ring in order 1,2,3 � I think it's 1+2,3.
Delay is never long enough that I've lifted a handset and it's been too early.
Does the C610IP behave in the same way ?
Yes
I have 4 handsets and there is a delay but it's typically around 1 second max (I have a small place)
It's a tad bit annoying especially if you answer and you can still hear half a ring on another handset :-)
Quick question....sorry if it's already been asked before.
The clock on the phone keeps reverting the AEDT. Is there anyway to designate a timezone, or permanently lock it to my correct time?
The clock on the phone keeps reverting the AEDT. Is there anyway to designate a timezone, or permanently lock it to my correct time?
If you log into the base with a web browser you can select whatever time zone you like, so if you select "GMT+10 Brisbane" it wouldn't adjust to AEDT. Without knowing what timezone you're actually in it's a bit hard to give an exact answer, but I hope that helps.
If you log into the base with a web browser you can select whatever time zone you like.
Thanks, I will try it.
Edit: That appears to have done the trick. And I think I was also able to switch off the weather updates for Helsinki, Rome and Berlin that were scrolling across my screen!
Can someone advise where I can get replacement batteries for my parent's two C610IP Phones? I don't have the phones with me so any ideas what batteries they take? I've had a look on eBay but couldn't find anything.
Can someone advise where I can get replacement batteries for my parent's two C610IP Phones? I don't have the phones with me so any ideas what batteries they take? I've had a look on eBay but couldn't find anything.
Uses standard AAA rechargeable batteries.
NOT "Standard Rechargeable batteries!"
They must be Ni-MH chemistry, not lithium! They are AAA's.
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