All the other dropouts must be planned. :(
On the phone waiting to get through to Internode.
Let's hope that means they're working on the problem, although their history in this regard doesn't exactly inspire confidence.
Good find smudger
Thanks
Just off the phone with Internode.
They pointed me out to the Opticomm advisory. that I had found while waiting to get through to them.
I also advised them of this thread and that It seems to be a network wide problem.
They have kept my ticket open on their "internal tracking system" and will sms me when Opticomm advise them that its fixed.
I have screencaptured the Opticomm unplanned outage screen in case it "disappears"
Hopefully we can get back to a semi stable state soon.
BBC iplayer and Netflix get a good workout at our place.
We are almost at e-wire levels of service at the moment.
Is its just the HFC network that's affected??
I'm also interested to know this. I'm on HFC. Anyone having problems that's on a straight up fibre connection?
Im HFC as well. Landbeach Boulevard.
To internodes credit the last time I had serious connection troubles they kept chasing Opticomm and phoned me after about a week after the service was more stable to ask if I was still having trouble.
I'm sure they have an auto-responder on that address .. I got the exact same response within 90 seconds of hitting send..
I think it's more likely a manned standard-form response. I sent them an email 10 minutes ago, and haven't had an auto-reply yet.
I got another response from that Opticomm CCID email address:
--
The issue has now been raised to OptiComm by the retailers and our team of engineers are currently investigating the fault. All updates regarding this matter will be provided directly to the retailer as well as being updated on the OptiComm website under the network status icon.
--
Gav...
I got another response from that Opticomm CCID email address
I got a similar reply this morning. To their credit, at least this time around they're responding to the issue and keeping their online fault tracking info page up to date.
Have been dealing with a good bloke at iinet ( Sacha ). He has advised that to go forward we need to do the below tests 3 times a day for 3 days.
I have no choice but to comply but obviously there is a wide spread issue and its not just me. They just need proof before lodging it with Opticom.
I would suggest before you contact iinet that you do all the below testing to save time.
https://iihelp.iinet.net.au/
OptiComm Required Speed Troubleshooting
This article will explain all the troubleshooting that must be completed for speed issues with an OptiComm fibre internet service. In the event that you wish to lodge a speed fault for your service, OptiComm has a mandatory requirement for these test results.
We recognise that these tests may be time consuming and complicated for some users, but we must adhere to OptiComm's policy. If you get stuck, please call our friendly Support Team on 13 22 58 and we'll be happy to help.
Select one of the links below to jump to a query:
Getting Started
Test 1: Speed Testing
Test 2: TCP Throughput
TCP Throughput Method 1
TCP Throughput Method 2
Test 3: Ping
Windows
MAC OSX
Test 4: Traceroute
Windows
MAC OSX
Finishing up
Getting Started
Before you begin testing, please read through the following points as OptiComm has strict requirements.
Tests must be performed on two different computers that are plugged directly into the LAN1 port of the OptiComm Network Terminating Unit (NTU) with an Ethernet cable.
You'll need to record the MAC address of each computer you use for testing. Learn how.
While testing, your computers must be operating in "Safe Mode with Networking". Instructions on how to do this are below:
Safe Mode for Windows 8
Safe Mode for previous versions of Windows
Safe Mode for MAC OSX
Testing needs to be conducted over multiple days. A member of our Fibre Team will advise how many days of testing is necessary for the nature of your fault.
Each test must be performed three times each day: once in the Morning, the Afternoon and the Evening.
Please note: If you miss one of these tests, you cannot perform the test twice at the next interval to make up for it. This will cause OptiComm to reject the fault.
Testing must be completed within 72 hours before submitting the fault. OptiComm will reject faults where the most recent set of test results are older than 72 hours.
Please note that some tests require Adobe Flash to be installed and up to date.
Test 1: Speed Testing
Open your browser and go to http://www.speedtest.net/
Click Begin Test button and let the test run.
Once the test has completed, select Share This Result
Select the Web tab and Click Copy to copy your Result link.
In a text editing program such as Microsoft Word or Notepad, record the following information for your test.
Date: (Date test was performed)
Time: (Time test was performed)
Result link: (Paste your result link from the speed test)
MAC Address: (MAC Address of computer used for test)
Save these results as a text file on your computer so that you can email them altogether at the end of testing.
Test 2: TCP Throughput
There are two separate methods to test TCP Throughtput, and OptiComm requires both to be performed at each testing.
TCP Throughput Method 1
This test involves running mulitple downloads simultaneously.
Open your browser and go to http://ftp.iinet.net.au/test500MB.dat
You will be asked to open or save the file "test500mb.dat". Select Save (we recommend saving to Desktop so the files can be cleaned up easily afterwards).
Click http://ftp.iinet.net.au/test500MB.dat and select Save 2 more times so you have at least 3 of these files downloading at the same time.
While the files are downloading, take note of the �File Transfer Rate� of each file in the download window.
In a text editing program such as Microsoft Word or Notepad, record the following details:
File 1 Transfer Rate: (e.g. 5.0 MB/sec)
File 2 Transfer Rate: (e.g. 5.0 MB/sec)
File 3 Transfer Rate: (e.g. 5.0 MB/sec)
Total File Transfer Rate: (Add all 3 transfer rates together e.g. 15.0 MB/sec)
Date: (Date test was performed)
Time: (Time test was performed)
MAC Address: (MAC Address of computer used for test)
Save these results as a text file on your computer so that you can email them altogether at the end of testing.
TCP Throughput Method 2
This test involves a single download.
Open your browser and go to http://speedcheck.cdn.on.net/1000meg.test
You will be asked to open or save the file "1000meg.test". Select Save (we recommend saving to Desktop so the files can be cleaned up easily afterwards).
While the file is downloading, take note of the �File Transfer Rate� in the download window.
In a text editing program such as Microsoft Word or Notepad, record the following details:
File Transfer Rate: (e.g. 15.0 MB/sec)
Date: (Date test was performed)
Time: (Time test was performed)
MAC Address: (MAC Address of computer used for test)
Save these results as a text file on your computer so that you can email them altogether at the end of testing.
Test 3: Ping
Windows
On a Windows PC, open the Start menu. Select All Programs > Accessories > Command Prompt. Alternatively, Search for "cmd".
Type the following ping commands into the Command Prompt. After each command, press Enter to action it:
ping -n 100 -w 3000 ftp.iinet.net.au
ping -n 100 -w 3000 speedcheck.cdn.on.net
ping -n 100 -w 3000 speedtest.net
After completing all three pings, click the CMD icon in the top left of the window and select Edit from the drop-down menu.
Click Select All to highlight the text in the Command Prompt, and then hit the Enter key on your keyboard to Copy the text.
Paste (CTRL+V) the text into a Word document (or similar) and save it as a text file on your Desktop. We recommend that you Rename these files and add the Date and Time to the file name so you can easily recognise them when it's time to send your test results to us.
e.g. "pingftp.txt" could be renamed to "pingftp10AUG_Morning.txt"
MAC OSX
Click Go in the top menu bar and select Utilities. In the top right-hand corner of the Utilities window, type Network Utility in the search bar.
Open Network Utility, and then select Ping.
For all tests, select "Send only (blank) pings", and enter "100" as the number of pings.
In a text editing program such as Microsoft Word or Notepad, record the results from pinging the following 3 network addresses:
ftp.iinet.net.au
sp
speedcheck.cdn.on.net
Save these results as a text file on your computer so that you can email them altogether at the end of testing.
Test 4: Traceroute
Windows
On a Windows PC, open the Start menu. Select All Programs > Accessories > Command Prompt. Alternatively, Search for "cmd".
Enter the following trace route commands into the Command Prompt. After each command, press Enter to action it (please note that your computer may hang for a few moments when actioning each traceroute � this is normal):
tracert ftp.iinet.net.au
tracert speedcheck.cdn.on.net
tracert speedtest.net
Click the CMD icon in the top left of the window and select Edit from the drop-down menu.
Click Select All to highlight the text in the Command Prompt, and then hit the Enter key on your keyboard to Copy the text.
Paste (CTRL+V) the text into a Word document or similar and save it as a text file on your desktop. We recommend that you Rename these files and add the Date and Time to the file name so you can easily recognise them when it's time to send your test results to us.
e.g. "ftptrace.txt" could be renamed to "ftptrace10AUG_Morning.txt"
MAC OSX
Click Go in the top menu bar and select Utilities. In the top right-hand corner of the Utilities window, type Network Utility in the search bar.
Open Network Utility, and then select Traceroute.
In a text editing program such as Microsoft Word or Notepad, record the results from tracerouting the following 3 network addresses:
ftp.iinet.net.au
speedtest.net
speedcheck.cdn.on.net
Save these results as a text file on your computer so that you can email them altogether at the end of testing.
Finishing up
Once you have completed all of the required tests, please email support@iinet.net.au with your test results attached.
Once your test results have been received, we can investigate further.
We'll always contact you in the event that we need further information, or to lodge a fault with OptiComm.
It's a bit annoying but I was able to lodge my fault with those tests (on a PC isolated with a PPP dialer) done three times in one day. You shouldn't need to repeat the tests again for additional days.
After a good run I have been having issues (Internode) and reported it on Monday. I was advised there were no issues and asked to reset my router...
Same $h1tty network issues and symptoms as every other time and there is nothing anyone can do. I followed this through with the TIO and received business compensation as a solution and can terminate my contract with no penalty. Only problem is there is no alternative to Opticom so the filnal solution seems to be ...
"Shut up and put Up" or get ADSL1 if you are lucky!!!!!!!!!!!
Pity there are no elections on or I could raise the issue with my local member :(
I am fibre in Spires estate Baldivis. The connection seems stable enough.
My speeds are so erratic. 10Mbit � 50Mbit on a 100/40 connection.
Latency is also crap.
C:\Users\Aaron>ping ii.net
Pinging ii.net [203.173.50.151] with 32 bytes of data:
Reply from 203.173.50.151: bytes=32 time=67ms TTL=250
Reply from 203.173.50.151: bytes=32 time=73ms TTL=250
Reply from 203.173.50.151: bytes=32 time=75ms TTL=250
Reply from 203.173.50.151: bytes=32 time=36ms TTL=250
Ping statistics for 203.173.50.151:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 75ms, Average = 62ms
How do we get them to upgrade back-haul? What prompts them to do this?? 10000 complaints before they do anything?
Why would Opticomm choose to spend more money on back-haul if they are not obligated to do so?
Who do they use for back-haul?
iiNet have advised me that the Opticomm infrastructure upgrades to resolve the packet loss and congestion issues are due to be completed by the end of May.
Maybe I'm just cynical.. but that's an easy way to get us out of their hair for 2 and half months.. personally, I'd love to see a detailed schedule of upgrades from Opticomm.. something we can refer to and test.. ie.. this exchange is done.. aha.. problems in this area are now gone..
Meantime.. I guess we're stuck with another 10 weeks of buffering Netflix, intermittent Spotify, buggy server response, etc etc
For what its worth, its affecting straight-up fibre in Alkimos too. Seeing a lot of duplicate packets, packets arriving out of order etc.
Traditionally, e-wire used a multi-hop wireless setup for backhaul. OptiComm definitely doesn't use that though.. I wouldn't think there would be a large selection of carriers this far north. Their 'exchange' is next door to the Telstra Jindalee exchange, so that could be the answer.
So are we expected to just sit tight and pay our usual monthly bill while we get a run of the mill ordinary service for at the very least two more months?
ill ring iinet tomorrow but unless they either refund me or reduce my monthly bill until these problems are resolved, ill take my business elsewhere.
ill take my business elsewhere.
Unfortunately (IMHO) whoever you go with will need to use the Opticom backbone unless you are looking at ADSL1 (no 2+ the least time I checked), dialup or a business grade SDHSL service for $300+ per month.
It is great to hear the network will be upgraded by May but will this be like the bonding of the upstream channels that would be completed by Christmas?
I should be more specific... Christmas 2013....
Unfortunately (IMHO) whoever you go with will need to use the Opticom backbone unless you are looking at ADSL1 (no 2+ the least time I checked), dialup or a business grade SDHSL service for $300+ per month.
That's still correct; I got a mate in Provisioning to check recently and the Jindalee exchange is offnet and not ADSL2+ enabled.
iiNet have advised me that the Opticomm infrastructure upgrades to resolve the packet loss and congestion issues are due to be completed by the end of May.
Where did you get that information from? The manager I was speaking to has not heard that ??
The manager I was speaking to has not heard that ??
That's a worry... I got that information from the Fibre team CSR handling my task.
The manager I was speaking to has not heard that ??
This could be misinformation from the CSR. I've had them blame an Opticomm issue in Victoria for the reason my service in Perth is out before..
Internet basically unusable in the evening. The opticomm status page has the fault logged on the 17th. 10 days and no fix time for internode to credit my account I think.
Ridiculous, ADSL would be faster at the moment: http://www.speedtest.net/my-result/4245388326
Here is part of the reply from Internode
"I have looked into the reported outage and it has been resolved by OptiComm. I can confirm from my end that we are still seeing your service disconnect and reconnect rather frequently with no sessions recently holding for over 20hrs."
They have asked me to perform the test mentioned in one of the previous posts.
Opticomm true to form seem to be playing the everythings fine card. Then getting the end user to jump through hoops to prove their networks no good. Presumably hoping that we wont do it.
The fault also no longer appears on the Opticomm network status page.
What a farce.
Hi All,
I've just set up an automatic download of 6 files from the iiNet FTP site (concurrently) each 30 mins.
Whilst the figures are probably not 100% accurate (130MB!?), the trend certainly indicates there is a congestion issue. This is on FTTH in Alkimos.
https://www.dropbox.com/s/cy
https://www.dropbox.c
I'd automate speedtest.net results too, if it wasn't so data hungry!
I've just set up an automatic download of 6 files from the iiNet FTP site (concurrently) each 30 mins.
Nicely done! I would love to hear the official response to this.
Nicely done! I would love to hear the official response to this
going to gather a week or so of data first.
are you friken serious http://www.speedtest.net/my-result/4251914243
are you friken serious http://www.speedtest.net/my-result/4251914243
Oh I would love to have the speed your having!!
Check out mine tonight:-
Phoned Internode earlier.
Performed the tests they asked and they have opened a ticket with opticomm.
my speedtests are reasonable if I chose the internode server.
Optus and other servers are poor.
If any of you guys are netflix smart dns users try this test.
Set region to Australia in your smart dns.
Try netflix.
For me plays fine HD quality.
Change region to another netflix region such as UK on smart dns
Try netflix
For me connection problems, buffering and/or poor quality stream.
Netflix in Australia have "appliances" in select isp's Internode/iinet being one.
In the evenings when quality is poor performance is fine for traffic on Internodes network e.g netflix australia any traffic outside their network even browsing is poor.
Would be interesting if anyone else sees the same pattern.
Netflix in Australia have "appliances" in select isp's Internode/iinet being one.
In the evenings when quality is poor performance is fine for traffic on Internodes network e.g netflix australia any traffic outside their network even browsing is poor.
I'm with iiNet, so always use the Internode server for speed tests, and it almost always gives me the best results. This is the kind of speed I've been having tonight, and most peak periods lately, and this with a 21ms ping: 4/6 http://www.speedtest.net/my-result/4252058624
Netflix Australia seems okay for me right now, but at the moment I'm up to 18Mb/s (the highest it's been all evening).
Im ringing iinet today � has anyone been successful in claiming compensation or a reduced monthly rate while all this is going on? $99 per month for an evening speed of 1MBps is not really fair in anyones world.
I'm wondering could any pressure be put on Opticomm to get these works done on time by somebody like Satterly?
In the evenings when quality is poor performance is fine for traffic on Internodes network e.g netflix australia any traffic outside their network even browsing is poor.
which implies your problem has nothing to do with Opticomm, but rather with Internode/iiNet
I thought that myself. Along with the fact that speed tests to internode servers are decent but other servers in Perth are poor. In any case Internode have all the data from the tests now so its up to them now.
Im ringing iinet today � has anyone been successful in claiming compensation or a reduced monthly rate while all this is going on? $99 per month for an evening speed of 1MBps is not really fair in anyones world.
I had a few token bucks thrown my way, I really wouldn't regard it as "compensation". Their argument being that Opticomm still charge iiNet full price regardless. 5Mb/s out of 100Mb/s advertised, should mean I only pay $5 out of my $100 bill, but I won't hold my breathe for that one.
An update on the info I've got from the iiNet Fibre team;
The Opticomm faults call centre hasn't been acknowledging the congestion issue to iiNet CSRs so they had to get the iiNet corporate accounts manager to contact Opticomm who have responded. Us customers aren't permitted to see the response but they have indicated the network upgrades will be occurring in May.
A request has also been sent to the iiNet social media team to update us here or in the iiNet subforum.
Latest update.. few blank spots 'coz the transfers were taking so long the monitoring software gave up on it.
https://www.dropbox.com/s/ep
Netflix informed me (debug option) the max stream rate was 5Mbps last night pulling data off iiNet's Netflix OCA.
So, now Netflix is buffering away.. have posted in the iiNet thread... /forum-replies.cfm?t=2389850
Internode have the fault listed on their advisory page now.
http://advisories.internode.on.net/item/13817/
Heres the gist of it.
Multiple fibre locations have been identified as running at capacity.
Our network partner is working on completing link upgrades with the following ETRs:
NSW
Jordan Springs ETR 31/05/2015
Ropes Crossing ETR 31/05/2015
WA
Butler ETR 31/05/2015
Currambine West ETR 30/04/2015
Baldivis ETR 30/06/2015
VIC
Point Cook ETR 30/04/2015
Clyde ETR 30/04/2015
Netflix not working for me now as well.
The end of May seems a long time away.
Not listed on Opticomms site yet.
Although they do have a handful of exchanges in other states scheduled for upgrades due to congestion.
Oh boy.. I think this might just hit the nail right on the head... lets wait long enough and hope the problem goes away ( or become small enough that we can get by with more band-aid solutions ).. damn.. end of May is still very far away.. I do feel iiNet should be giving us blanket credit for the current lack of service
*edited due to double post
Very interesting that they suggest their network partner is completing link upgrades.
Internode have a plan for $144.95 / mo for 600GB at 100/40 - I'd be happy to downgrade but their transit network looks the same as iinets.
What i'd like to know is if the "network partner" is to blame, then why do other iinet ADSL connections in a different suburb suffer the same issues at the same peak times, and meanwhile if multithreading is used, almost the full connection bandwidth can still be accessed.
Perhaps what they mean by "Butler ETA 31/05/2015 " is: "We'll wait to see how many customers stay with Netflix after their free 30 day trial and only spend what we have to"
Are there ii/node ADSL users reporting congestion related issues from the Butler exchange?
If this was the case then that would suggest a fibre backhaul issue from the aggregating point in the Telstra exchange. However, that would mean it would be ii infrastructure or Telstra gear and I think you'd find the NOC and engineering teams would be all over that to push the upgrades through much quicker than the ETA on that fault suggests.
Or are you inferring that there is a bigger issue here with iiNet's backhaul from multiple exchanges or international capacities, which is responsible for the same problems we're seeing on the Butler HFC network? If that was the case then I'd expect to see those other ADSL users on different exchanges receiving the same/very similar latency and throughput issues. I just don't see it though, if no ii customers were getting above 2-3Mbps down at peak times ii would have a riot on their hands.
Personally I still believe the peak-time congestion that Butler HFC users are seeing is on Opticomm's infrastructure. Opticomm have just failed to plan and instigate an upgrade to address the increased capacity needed here in a reasonable timeframe.
Are there ii/node ADSL users reporting congestion related issues from the Butler exchange
The Telstra Jindalee exchange and the FTTH/HFC (Opticomm) exchange are very different things. iiNet doesn't offer on-net on that exchange, so they wouldn't have their own backhaul to it.
Perhaps what they mean by "Butler ETA 31/05/2015 " is: "We'll wait to see how many customers stay with Netflix after their free 30 day trial and only spend what we have to"
this made me LOL
this made me LOL
Especially since the usage after the 30 day trial is almost certainly guaranteed to go up, not down, as anyone new to streaming video services starts signing up for their their 30-day free Stan, Presto, Quickflix, Ezyflix, Foxtel Play, Hola, HBO Go, Amazon Prime, etc, accounts. Not to mention that everyone's warming up for 4K, just as soon as this creaky network manages to eek a consistent 25Mb/s out of our "100/40" connections.
Good luck to any service provider hoping for a downturn in traffic, the demand for reliable bandwidth is only going one way for the foreseeable future.
Apparently Opticomm have started doing a letterbox drop about the network upgrades. Has anyone received one of these?
Apparently Opticomm have started doing a letterbox drop about the network upgrades. Has anyone received one of these?
You're kidding right?
OMG i think they have completed the upgrades in Baldivis.. How about you guys?
[i] transferred 34 file(s) - Total: 1.5 G byte(s) in 02:42 (9,808.80 KBps)
I have NEVER been able to get this rate. Plus the give away for me is when downloading the latency to next hop used to spike from 2-3ms to 60ms.. Not the case anymore :)
EDIT: O M F G!!!!!!!!
Just come up north so that we can poke a finger in your eye... :)
No sign of that speeds in Butler.. Youtube, Netflix, Stan, Spotify, Foxtel... you name it.. it buffers, stutters, jumps, pixelates and dies !
Actually went to movies last night... couldn't stand another night of swearing at the TV.. Fast&Furious 7 is a good movie !
Here's another compelling reason why i don't think the Opticomm network or backhaul is the issue.
https://www.dropbox.com/s/d9
In this example, the content hosts requested by iTunes were
a322.v.phobos.apple.com.e
a322.v.phobos.apple.com
a322.w11.akamai.net
203.0.178.191 (dns.iinet.net.au) points them to:
AS | IP | BGP Prefix | CC | AS Name 4739 | 150.101.98.200 | 150.101.0.0/16 | AU | INTERNODE-AS Internode Pty Ltd,AU
60.231.255.145 (CPE-60-231-255-145.static.wa.bigpond.net.au) points them to:
AS | IP | BGP Prefix | CC | AS Name 1221 | 184.86.223.9 | 184.86.223.0/24 | US | ASN-TELSTRA Telstra Pty Ltd,AU
What does that mean ?
1. There's nothing wrong with my backhaul
2. iiNets akamai content farm sucks
That is nothing more than 1 single example, that shows the choice of content server can make such a drastic difference.
At the time i did this test, i also tested OpenDNS, UltraDNS, GoogleDNS, some various universities public DNS, and they all had differing results, but Telstras won the day (today)
It IS backhaul. They've admitted as much on at least one community Facebook page. Waiting for Optus to deliver more capacity.
The iiNet fault notice also indicates as much. http://www.iinet.net.au/statu
It's very likely we're talking about different things then.
I'm not talking about not being able to use my whole 90+Mb speed all the time (which by the way, I can most of the time). What I am talking about is everyday streaming which at the moment is constantly unusable with iinets content servers, and excellent when pointed elsewhere. If the backhaul was THE problem then I wouldn't be able to get good speeds anywhere.
As a former e-wire customer, I'm very familiar with what that felt like, and this isn't that.
The problem is your average Jane Middleage, who signs up for iinet unlimited Netflix or uses any type of IPTV, is getting a poor service when their link is fine.
The problem is your average Jane Middleage, who signs up for iinet unlimited Netflix or uses any type of IPTV, is getting a poor service when their link is fine.
Last night I was getting 1-3Mb/s speeds to everything, streaming or otherwise, which to me says backhaul and contention issues. That said, I have definitely also noticed that even when the connection speed is, say 35Mb/s in off peak times, which should still be plenty for most things, links to web pages still open VERY slowly, and everything just feels really laggy. So you could very well be right about another problem in addition to to backhaul.
Unfortunately, until the backhaul issue is fixed, it's going to be hard to separate the issues and prove the second issue independently of the first.
Good to know. I rephrase "is getting a poor service when their link is fine" --> to --> "is getting a poor service when their link may well be fine"
Given that we don't exactly know how the estate is switched and distributed, there's a possibility of multiple issues of course.
This demonstrates my issue:
https://www.dropbox.co
- Speedtest of 74/22 (and can currently access ~full connection speed)
- iTunes download still 2+ hours using iTunes DNS (same with ATV)
- iTunes download less than 20 minutes using third party DNS (same with ATV)
So it appears then that my link is OK, but if I was Joe Customer, with default ISP supplied router and settings, then i may be getting false hope here given that the claim is that there's problems with the equipment in my area that have absolutely nothing to do with the overloaded quota-free iiNet content servers. Hopefully there's a different issue raised for this and they are addressing that separately.
I know for a fact that my issue was related to backhaul. Since the upgrade any time of day I get this.
http://www.speedtest.net/my-result/4317627317
Over the moon.. But let's hope it stays this way. We have a LOT of houses coming in my estate so it may be only temporary.. Take advantage man.. Take advantage.
I know for a fact that my issue was related to backhaul.
Where's your area ? That ping is terrific.
used to see the same ping in Alkimos.
Friday night peak times.
Mine on Thursday night... http://www.speedtest.net/my-result/4327754673
Speed thrill... NOT !!
"http://www.speedtest.net/my-result/4329789545"
Let's talk in 3 years :)
Sigh, this is so terrible. I could deal with the slow speeds if I didn't have the packet loss.
I could deal with the slow speeds if I didn't have the packet loss
I gave up measuring actual packet loss a couple of years ago as in isolation it has little meaning to the state of the link. Instead I capture all packet loss and average it over a 5 minute window so if my link is down for 2.5 minutes and up for 2.5 minutes then I would show 50% packet loss. During the 6-12 peak loss is 15% and at other times is close to zero giving a 24 hour average of 2.6% yesterday, this is just below average.
Same method over the last month using hourly averages gives a packet loss of 3.7%. This seems to be a small number but if you consider a low cost "dumb bird" adsl link can achieve 0.02% (almost 200 times better for $29 I think) then you can start to understand how crap this service really is. On an hourly average the loss should be so close to zero it is not worth measuring.
The backhaul is a problem but the packet loss has been there since I moved off e-wire about 2.5 years ago and started recording so I have my doubts that the planned upgrade will fix the issue but it may mask it for a while...
4:30pm on the dot, Spotify starts stuttering (to the point of being unusable)..
I'm on Opticomms HFC in Butler.
A while ago, I was able to get 95 down / 37 up @5-8ms
Now at midnight, after 2-3pm, It goes down the drain.
http://puu.sh/hCi1p/e21dfe23b9.png
Paying for a 100/40 service, and getting worse than ADSL.
Basically unusable because of the amount of packet loss that occurs at night time.
http://puu.sh/hCiER/f03648de27.png
http://www.speedtest.net/my-result/4329789545"
Let's talk in 3 years :)
Mate I had the exact same speed issues as you but it looks like the backhaul upgrade was brought forward. It has definitely worked at least for now!
A lot more houses will be popping up soon so I would say things will go to shit within 12 months and then around and round the merry go round we go..
Hmm, no sign of packet loss heading into peak yet.. something changed early morning by the look of my stats (between 5:40 and 7am)
Getting full speed from usenet. European server.
Hopefully things are starting to improve
Looks good still.. about 8 weeks all up!
100Mbps?
100Mbps?
I was getting 75/15 at 5am this morning, and am getting 34/10 now on Friday night at 8pm (HFC connection). Better than the 1-3Mb/s I was getting the past couple of months, but nowhere near the 90-100Mb/s I used to get, or what's advertised.
i'm now getting 43/15 for yesterday and today � a lot better than the 2/0.12 i was getting the last few months.
But still � its not the 100/40 i'm paying for.
I've recently made a complaint to the TIO about these issues hoping to get some of my money back.
I'm also now consistently hitting the mid 50s / 10s.. an improvement, but still far from 100/40.. hope they're not done yet.
Well, I briefly thought things were heading for the better.. got to see late 50s and 60s.. but alas.. back down to 7 this morning.. guess it was just a case of some lucky breaks during the week...
Only 2 weeks to go till we'll see 100/40.. can't wait...
Reasonable speeds today:-
Any upgrades happened yet?
There was an "emergency" upgrade done, however it was a halfway-there measure. I can't get iiNet to confirm or deny that there is still another upgrade on the way to get us to full speeds, although they admit that the first upgrade wasn't sufficient.
My connection is now useable, but averaging 50s instead of 100s: http://www.speedtest.net/my-result/4389314996 (53/12)
My connection is now useable
Cool � is usability a new option you can request? I would like to try it some time....
http://www.speedtest.net/my-result/4399877598 14/11 at 920am
What I am seeing is a dramatic decrease in lost packets ( 0.1% down from 2.6% ) so stability is a lot better but this again seems to be at the expense of speed which is down from 83 to about 52 on average with the odd slowdown like the one above.
All good for me lately. :D
Brighton right now on a 100/40 plan with iinet. A bit pathetic really.
My Saturday night speed in Butler (HFC): http://www.speedtest.net/my-result/4497256798 (34/7)
And just to add some to it.. Tuesday evening.. http://www.speedtest.net/my-result/4520699212 ( 5.5/10.5 ) Yes.. you read correctly.. my upload is double my download.. explain that ?
That situation is quite common for me most nights but neither Opticomm or my ISP seem to want to do anything about it.
My 9.30pm Tuesday speed: http://www.speedtest.net/my-result/4520738858 (18/14)
Basically ADL2 speed. I might as well downgrade to a 25Mps plan, the 100 and 50Mbps plans are a complete farce.
Mine not so bad tonight:-
http://www.speedtes
My 9.30pm Tuesday speed: http://www.speedtest.net/my-result/4520738858 (18/14)
And this is my speed at 2am in the morning: http://www.speedtest.net/my-result/4521357857 (91/16)
Some heavy contention issues going on during hours that most people are actually awake in.
But I noticed your upload speed hasn't changed. Shouldn't you be getting better that that at 2am?
But I noticed your upload speed hasn't changed. Shouldn't you be getting better that that at 2am?
Should be, but although it's promoted as a 100/40 plan, that's still about the highest upload speed I've ever had.
Flakey at night time.. guess u just gotta deal with it and realise you aint gunna get 100M all the time.
00 47.7 Mbytes/10.16(s)/4,923.20Kbps
01 47.7 Mbytes/14.23(s)/3,514.44Kbps
02 47.7 Mbytes/29.55(s)/1,692.28Kbps
03 47.7 Mbytes/29.00(s)/1,724.14Kbps
04 47.7 Mbytes/29.61(s)/1,688.73Kbps
05 47.7 Mbytes/6.93(s)/7,218.13Kbps
06 47.7 Mbytes/7.41(s)/6,747.64Kbps
07 47.7 Mbytes/6.91(s)/7,234.84Kbps
08 47.7 Mbytes/7.11(s)/7,028.39Kbps
09 47.7 Mbytes/7.30(s)/6,848.38Kbps
10 47.7 Mbytes/7.04(s)/7,106.31Kbps
11 47.7 Mbytes/16.86(s)/2,964.90Kbps
12 47.7 Mbytes/16.86(s)/2,964.90Kbps
13 47.7 Mbytes/8.81(s)/5,672.79Kbps
14 47.7 Mbytes/27.94(s)/1,789.55Kbps
Meanwhile, further north in Alkimos (also on OptiComm Fibre):
http://www.speedtest.net/my-result/4530369227
I've not had any issues since the backhaul upgrade was done.
I've not had any issues since the backhaul upgrade was done.
Alkimos � so close, and yet so far ;-)
http://www.speedtest.net/my-result/4530844154
struggle town 9pm sat night and been upgraded already.. clearly not enough.
So Butler and Alkimos are not sharing the same bandwidth?
Absolutely pathetic tonight
http://www.speedtest.
Absolutely pathetic tonight
Wow, so I have the dubious honour of the fastest speed in Butler? http://www.speedtest.net/my-result/4531022002 (13/10)
So Butler and Alkimos are not sharing the same bandwidth?
Not sure how that works exactly. Pump up the speed until they have enough suckers like us signed up, then move on to the next area?
People on the HFC in butler have a pool of 4x27mbps to share from. Check the modem lock details.... 256qam might solve a lot of contention issues.
I live near Clarkson train station in one of those two story town houses with good views of Catalina Bunnings warehouse and most of clarkson. Would anyone like to share a port on there NTD with me for a PTP wireless link?
I am desperate i am stuck on 350kbps adsl... Please someone help me...
Lob.. what does this mean in English ? I'm pulling my hair out here.. http://www.speedtest.net/my-result/4532195122 (39/14 ) in Butler ( Kingsbridge Blvd )
You and every other person connected to those same 4 channels are competing for the same 108mbps of bandwidth.
You and every other person connected to those same 4 channels are competing for the same 108mbps of bandwidth.
Well that would have been handy to know while applying for a fiber connection. Its a pretty big negative that was never mentioned. I'm a bit pissed off right now.
Anyone else getting high latency in peak times?
Midday Saturday 25/7 (all good): http://i.imgur.com/JmHbYRH.png
Evening Sunday 26/7 (first hop is like ~60ms higher): http://i.imgur.com/BRfRXby.png
You and every other person connected to those same 4 channels are competing for the same 108mbps of bandwidth.
this might apply to each HFC node, not those that are on FTTH instead.
You and every other person connected to those same 4 channels are competing for the same 108mbps of bandwidth.
So if 4 people are streaming a movie in 4k, everyone else gets to share the remaining 8MBps? Opticomm really thought this one through. I wonder if they've cottoned on that there are more than 5 people in Butler wanting to use the internet these days.
So if 4 people are streaming a movie in 4k, everyone else gets to share the remaining 8MBps? Opticomm really thought this one through. I wonder if they've cottoned on that there are more than 5 people in Butler wanting to use the internet these days.
My understanding of a 100/40 plan is that 4 people in my own household should each be able to stream a 25Mbps 4k movie, and the rest of the neighbourhood on the same plan should be able to do the same in each of their homes. 108 Mbps shared amongst everyone, each being sold 100Mbps plans would be borderline fraud in my opinion. I'd love to hear iiNet's explanation of this. Surely there has to be more backhaul capability than this to support both HFC and FTTH installations?
Check the modem lock details.... 256qam might solve a lot of contention issues.
Hi lob.. thanks for the clarification.. what I really should have asked.. is what does this mean ? Where do I see this ?
My understanding of a 100/40 plan is that 4 people in my own household should each be able to stream a 25Mbps 4k movie, and the rest of the neighbourhood on the same plan should be able to do the same in each of their homes. 108 Mbps shared amongst everyone, each being sold 100Mbps plans would be borderline fraud in my opinion. I'd love to hear iiNet's explanation of this. Surely there has to be more backhaul capability than this to support both HFC and FTTH installations?
I agree with you realmsurfer.. with 100/40 I would expect nothing else.. that's what is being sold to us.. if they want to claim anything else.. then surely we should also only have to pay for the fraction of the bandwith that we actually get to use.. rather than a fixed fee each month..
Surely there has to be more backhaul capability than this to support both HFC and FTTH installations?
its not about backhaul. HFC (cable) is a shared medium, everyone on the same node shares the same total bandwidth and the total bandwidth available to each node depends on how the network has been set up and what DOCSIS version is in use. If you go back through the thread I believe there was some info on what the setup in Butler is.
https://en.wikipedia.org/wiki/DOCSIS
Regardless, domestic (consumer) broadband services such as ADSL, FTTH, Cable etc are sold on a maximum bandwidth basis, not a guaranteed bandwidth basis. Although if you can never *ever* get the maximum, I'd be unhappy too!
Still pathetic.
http://www.speedtest.net/my-result/4551151268
I have got a support call open with iinet for over a week now which just keeps getting assigned to random names in Capetown.
I have got a support call open with iinet for over a week now which just keeps getting assigned to random names in Capetown
I've also got a ticket open again for slow speeds / high latency in peak time.
The best thing to do is find someone in the iiNet Fibre team and tell them you'll give them a 9/9 feedback on every contact. They seem to be more willing to follow up.. :P
The best thing to do is find someone in the iiNet Fibre team and tell them you'll give them a 9/9 feedback on every contact. They seem to be more willing to follow up.. :P
I like the way you think ;)
It does seem like the congestion is back already.
100+ pings to the BNG:
http://i.imgur.com/K9pj4
http://i.imgur.com/iNL90Ea.png
3 meg download speeds:
http://www.speedtest.
Worse than rubbish.
Is anyone else's connection completely down at the moment?
Anyone having net issues in Butler? Been down most of the day.
Yep. On hfc. Have reported it to ii. Glad to hear it's not just me.
I'm also down, it's a regular weekend issue.
Cool. Saved me a 30 minute wait on their support line just to ask!
iiNet say they know nothing about it, had to refer them to the forum post.
Yep mines dead also, has been for a few hours now.
Called iinet just now. Apparently about 2000 users are affected with no estimated resolution time. A bit weird that a 2000 user outage is not listed on the issues page (I am pretty sure I heard 2000 on the phone).
Anyway. It's hurry up and wait time.
I've been offline since this morning as well. Sigh.
My FTTH in Alkimos dropped out this morning at 11:30 and came back 5 minutes later. There was a power surge in the CBD at the same time..
Mine is still down in butler, logged a fault with isn't yesterday, any ideas on when it might be back online?
Mine offline still too
Got thru to a very helpful chap at iinet. Apparently Opticomm were made aware of a cut cable at 6 or 7 pm last night. Expected resolution time is unknown at the moment but if it is major cable damage it could be 24 hours.
Thanks for the update!! As long as they know huh?
Forget how much you use it hey?
Opticomm were made aware of a cut cable at 6 or 7 pm last night.
would have expected my service further north would be out too, if this was the case..
what time did your connection go out yesterday?
Back online at last as of a few mins ago. Happy days.
Back online here too.
Hi all � Anyone else finding the service particularly ordinary? I am getting between 10 in the evenings and 60 during times I used to get an easy 85. I have been through the fault process and been given a very substandard response from Internode.
"due to the limitations of the HFC network and the age of said network there are no more improvements that can be made"
I asked for a clarification on this comment but have not had a reply.
As a result I am going to apply for a carrier licence and offer everyone in Butler a 100/40 WiFi service. I will be using my 3G wireless stick as a backhaul which should be okay. If I get complaints I can blame the design.....
If only they knew how to bond 8 channels in the downstream.
If only they knew how to bond 8 channels in the downstream.
They are bonded (I think there are only 4 supported on the equipment used) and on DOCSIS 3.0 this means we should achieve 300Mbps and the gear in the network can achieve pretty close to 100Mbps as I have managed 96.5Mbps in the past so for this to now be 50Mbps is not a limit of the network itself unless this is a contention issue which suggests that the provider is overloading the network.
From what I understand NBN Co will roll out DOCSIS 3.1 on Telstra and Optus HFC networks from 2017 giving download speeds of up to 10Gbps, and upstream speeds of up to 1Gbps but I am yet to hear anything from Opticom.
Still I would be happy for now if they just made the existing network operate as it should.
Hi all � Anyone else finding the service particularly ordinary? I am getting between 10 in the evenings and 60 during times I used to get an easy 85. I have been through the fault process and been given a very substandard response from Internode.
Same experience, same lack of interest in providing the advertised service from iiNet.
As a result I am going to apply for a carrier licence and offer everyone in Butler a 100/40 WiFi service. I will be using my 3G wireless stick as a backhaul which should be okay. If I get complaints I can blame the design.....
Sounds awesome. You won't need to provide technical support on weekends, because as everyone knows, nobody uses the internet over weekends. And even our new PM who invented the internet agrees nobody needs more than 25Mbps, so you could probably get away with a lower spec than your initially ambitious design. Also, if anyone has problems with the service, make them run three or more days of intensive diagnostics to prove that they aren't the actual source of any widespread, ongoing and persistent issues with your service. Unlike internet carriers, who are very busy with important stuff like rolling out more duct tape networks, customers have plenty of time on their hands, and are best qualified for that kind of thing.
Hey all, just got disconnected, anyone else in butler with the same issue?
Hey all, just got disconnected, anyone else in butler with the same issue?
Can anyone spot the problem? fkn opticomm....
9am next morning. wondering if the congestion is with iinet or opticomm. im thinking the latter.
Something is borked. Having issues on FTTH too.
Wow Tension a 98 � haven't seen one of those in ages (actually my best is a 96) but at the moment I would be happy to get half that I am running at 1 -2 on a 100 service. I know speeds are not guaranteed but regularly getting less than 5% of what I am paying for.
Same here, barely getting ADSL speeds on my 100/40 plan: http://www.speedtest.net/my-result/4731286222 (4/6)
problem with iinet?
looking better now..
Bloody useless.. can't watch rugby or nothing.. http://www.speedtest.net/my-result/4734126747
Well this is weird.. Sunday night and all of a sudden 100M? WTF?
Well this is weird.. Sunday night and all of a sudden 100M? WTF?
http://www.speedtest.net/my-result/4736290190
No such luck on HFC: http://www.speedtest.net/my-result/4736415001 (8/4)
As a result I am going to apply for a carrier licence and offer everyone in Butler a 100/40 WiFi service. I will be using my 3G wireless stick as a backhaul which should be okay. If I get complaints I can blame the design.....
You could name your provider E-wire :~}
Why is this not a surprise.. weekend.. and performance is up the creek again
http://www.speedtest.net/my-result/4753341106 ( 4 / 15 )
Why is this not a surprise.. weekend.. and performance is up the creek again
http://www.speedtest.net/my-result/4753341106 ( 4 / 15 )
Same here, Netflix has been buffering the whole weekend, and that's on the jaggy picture setting.
The iiNet fibre team don't work weekends, and the general weekend support people can't / don't do anything that can actually make a difference. Plus, we all only generally report these problems when we each individually reach the end of our tether, resulting in the appearance that the problems are isolated, because let's face it, most of us just grit our teeth and bear it these days.
I think we should ALL make a point to phone iiNet / Internet / other provider EVERY Monday morning and log a ticket about the horrendous weekend performance. At least that way they can see that:
a) it's like this EVERY FREAKING WEEKEND, and
b) there a lot of people affected by it, not just whoever was most pee'd off this particular week, enough to call it in on Monday.
I've also noticed the slower speeds, but more than that, I've also been experiencing a crapload of dropouts every day over the last few months.
I was getting decent speeds after opticom fixed the congestion issue but now it seems we are slipping back to less than 6mbp. Tonight I cannot even get online stupid light on hfc modem flashing. Any one else having issues in Butler?
Got a complete disconnection at the moment. Noticed the low speeds over the weekend but not enough to shit me. Now this is a joke.
Once again, Down and out this morning.
Same here Matt. Power in the area mustve tripped overnight � some of my devices where off when they should be on and vice versa.
I've been offline since ~1am this morning as well.
Looks like they just reset something, I just came back online.
Looks like they just reset something, I just came back online.
Hey Matt, Just a quick question.
Are you getting the congestion at night pretty bad?
I only really Netflix a bit at night, haven't had an issue with that, so hard to say.
Anyone else completely buggered? Can't even get Free to Air television. Not like I wanted to watch rugby or anything.. screw you Opticomm. Never thought I'd say it.. but can't wait to move somewhere with real NBN. Not this pathetic excuse.
Anyone else on Butler HFC having major issues the last 3 � 4 days? Getting constant disconnections, anywhere from 10 � 80% packetloss etc.
There was planned maintenance by Opticomm this morning which I was hoping might be related, but since 3:30pm again this afternoon everything has gone to hell once more.
Logging a fault with iiNet at the moment, just wondering if its isolated or a widespread issue.
What I'm dealing with...
Reply from 203.10.1.17: bytes=32 time=12ms TTL=250
Request timed out.
Reply from 203.10.1.17: bytes=32 time=12ms TTL=250
Reply from 203.10.1.17: bytes=32 time=12ms TTL=250
Request timed out.
Reply from 203.10.1.17: bytes=32 time=15ms TTL=250
Request timed out.
Request timed out.
Request timed out.
Reply from 203.10.1.17: bytes=32 time=30ms TTL=250
Request timed out.
Request timed out.
Reply from 203.10.1.17: bytes=32 time=34ms TTL=250
Request timed out.
Ping statistics for 203.10.1.17:
Packets: Sent = 86, Received = 49, Lost = 37 (43% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 215ms, Average = 31ms
It could have been related to this;
4 days later and nothing has changed. Connection is fine one minute, and then get huge packetloss out of nowhere for x amount of time (sometimes 5 minutes, sometimes hours).
Doesn't seem to be related to peak times either considering it has just happened now.
Ping statistics for 203.10.1.17:
Packets: Sent = 137, Received = 64, Lost = 73 (53% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 55ms, Average = 25ms
PPPoE connection does exactly the same thing as well so its not my router. Maybe its the MNG5100 cable modem on the way out?
Have a fault lodged with iiNet so will see what happens.
So get this. My speed is absolutely shit in peak times right but speedtest.net will give me 100Mbit every time. Must be an issue with ii-net rather than Opticomm given I can fill the pipe via speed test but everything else is slow.. Weird huh?
Example below showing max from speedtest.net vs ozspeedtest.
Dodgy iinet.
http://www.speedtest.net/my-result/4894395000
Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 07/12/2015 @ 11:50 PM
Mirror: iiNet
Data: 15 MB
Test Time: 10.01 secs
Your line speed is 12.33 Mbps (12330 kbps).
Your download speed is 1.54 MB/s (1541 KB/s).
Example below showing max from speedtest.net vs ozspeedtest.
Dodgy iinet.
http://www.speedtest.net/my-result/4894395000
Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 07/12/2015 @ 11:50 PM
Mirror: iiNet
Data: 15 MB
Test Time: 10.01 secs
Your line speed is 12.33 Mbps (12330 kbps).
Your download speed is 1.54 MB/s (1541 KB/s).
I would love to hear iiNet's explanation for this if you get one.
Does anyone have the direct call centre number for the Perth Fibre team?
The dropouts Ive been having are getting to the point where its almost every couple of minutes :/
Does anyone have the direct call centre number for the Perth Fibre team?
1300 455 806
Called iiNet and now I have to do the 'connect directly to NTD and monitor' for 24hrs thing...
Seriously, this HFC network is in dire need of makeover....and has needed one since day 1. I have never once been able to pull the 100/40 plan speed I'm paying for. Add to that all these continuous drop outs....Well what more can I say that hasn't been said over the last 4ys.
Speeds are not so good right, although at least I'm connected right now. Latency is between 20-40ms
http://www.speedtest.net/my-result/4938787202 5/6
http://www.speedtest.net/my-result/4938793580 9/6
http://www.speedtest.net/my-result/4938800076 19/6
Speeds are not so good right, although at least I'm connected right now. Latency is between 20-40ms
Mine are just as pathetic:
http://www.speedtest.net/my-result/4938962457 4/2
http://www.speedtest.net/my-result/4938964266 6/3
http://www.speedtest.net/my-result/4938966053 5/4
We would be getting better speeds on ADSL ffs.
We would be getting better speeds on ADSL ffs.
I'm actually thinking of connecting a landline and going for ADSL myself....sad that it's even a consideration!
Its just after 11am and here's a few more speed tests:
http://www.speedtest.net/my-result/4940449280 59/13
http://www.speedtest.net/my-result/4940454460 63/15
http://www.speedtest.net/my-result/4940455918 64/13
A lot better than last night. I find the speed tends to be a lot slower in the evening, as I assume more people get online. I recall Stephen Davies mentioned something about 'contention' during busy periods. With all the new households that have come online in the area over the last few years, I'm not surprised its the case, and made worse if they aren't upgrading the equipment to cope with higher demand
something about 'contention' during busy periods
That's definitely a huge part of the problem now. When the question was raised originally we were told that there was plenty of bandwidth provision and that the technology allowed for everyone to have their own 100Mb/s, but all that turned out to be untrue almost right from the start, long before streaming video started sucking up all the bandwidth.
That's definitely a huge part of the problem now.
Yeah slow speeds are bad enough, but to add salt to the wounds and have to contend with the amount off drop outs I've been having is just ridiculous. I've taken the BoB2 router out of the equation and it is still happening so its something from the NTD back (it cut out again while I was typing this but it reconnected after a power cycle)
Has anyone else been offline for a couple of hours? My router shows upstream packets sent but none received.
http://mobile.abc.net.au/ne
Thanks. iiNet have confirmed the Butler HFC is affected here:
Finally back online after almost 3 days of debacle....
Now I can look forward to slow speeds and constant intermittent dropouts instead
Hey Cloudz what type of HFC modem do you have?
Hey Cloudz what type of HFC modem do you have?
Hi lob385,
I believe its the MNG-5100... Initially though, when my connection was first set up, it was done with the ORT-3100. Out of interest I recall that previous modem seemed to achieve a much flatter, more consistent curve when performing speed tests. This current MNG has a much more erratic curve and takes longer during the speed test sync.
Are you able to check the signal levels by going to 192.168.100.1 ? Those modems tend to drop the DSNR over time...
Are you able to check the signal levels by going to 192.168.100.1 ?
Yeah sure. I'm working a couple of long days at the moment, but I'll try when I get home later tonight.
check the signal levels by going to 192.168.100.1 ?
I can't seem to connect to that IP, keeps timing out....any ideas?
Try direct connection to modem and changing your IP to 192.168.100.5. I'm not to sure of the username and password, it should be something generic though.
Hi lob385,
You might have to guide through me how to change the IP as IT is not my field I'm afraid, but last night I think I found the Opticomm modem IP address through the BoB2 system tools.
It wasn't listed under 'Gateway', but when I copy/pasted it into the address bar it asked for a user/password... I tried a few generic things and couldn't get in though. I tried googling but couldn't find much info on this Netwave MNG-5100 modem
Is anyone else suffering bulk dropouts today??
My connection was actually a lot more stable following the iiNet meltdown a week or two ago...Until today...today seems to have gone back to dropouts every couple of minutes. Couldnt even post this without a 5-10min dropout in between. Powercycling is not having any effect :/
edit: looks like there was an issue with the ISP after checking the iiNet group thread. Connection is back (mostly)
Still suffering these recurring dropouts here and if no one else is, I suspect it could be the Opticomm modem. Does anyone know how I can log onto to the MNG -5100 and check the SNR as suggested?
Does anyone know how I can log onto to the MNG -5100 and check the SNR as suggested?
I remember trying to find some documentation online a while back and not being able to find anything at all � it seems to be a particularly poorly supported device documentation-wise. Perhaps it would be worth logging a support request with iiNet to assist you with sourcing the documentation and troubleshooting the issue to rule out the modem as a potential problem? If you do have any luck in that regard, I would also be interested in how to do it for future reference.
it seems to be a particularly poorly supported
Hi Realmsurfer,
Yeah, I could only dig up some very limited info. I know its Korean made and that's about it...
I logged an incident with iiNet a week or two ago and did an isolation test, but after not hearing back I checked my Toolbox and the the task was closed? I've also dealt with a rep through this forum who's looking into it.
Anyhow Ill give them a buzz tomorrow and do as you suggest. Will let you know how it goes.
anybody's connection crap tonight in Butler?
anybody's connection crap tonight in Butler?
You mean besides me? I guess I shouldn't complain... I've only had 6 dropouts today. Speeds of course are well below, as usual.
Connection hasn't dropped, but its been crap all week. Struggling to get to 20Mb/s but it feels more like ADSL1.
Any ideas why so @@@t recently?
Anyone else on HFC offline as of around 1pm this afternoon?
Nothing reported on either network status page, but mine is well and truly dead in the water.
EDIT: Typical, as soon as I post its back online. Hurrah :)
Is anyone else having issues tonight? I'm getting massive packet loss:
Is anyone else having issues tonight?
Yep, its at a standstill tonight, can't even stream facebook vids
My speed slows down a ridiculous amount around 7 PM, and I can tell because of buffering videos and slow to load pages, but speedtest NEVER drops below 100 Megabits. Why?
It's probably packet loss. Try typing this into the command prompt:
ping ii.net.au -t
Timeout results indicate possible packet loss. Close the command prompt window when you're done.
My speed slows down a ridiculous amount around 7 PM, and I can tell because of buffering videos and slow to load pages, but speedtest NEVER drops below 100 Megabits. Why?
My connection was also virtually at a standstill yesterday evening around that time.
Is anyone else getting slow speeds again lately?
http://www.speedtest.net/my-result/5127014688
http://i.imgur.com/6mWn1vQ.png
No packet loss (unlike the last time it was congested) but terrible upload speeds + high pings.
Pretty much permanently: http://www.speedtest.net/my-result/5141683183 (5/8)
http://www.speedtest.net/my-result/5146294786 , 4 down/10 up at the moment, on a 100mb/s connection.. pretty lame.
@Canksilio: Speedtest actually opens many simultaneous connections at once to get a total aggregate bandwidth value. It is quite misleading.
Anyone with FTTH lost TV over the fibre?
Yep. Same here, right in the middle of F1.
Apparently exchange has been broken into and equipment damaged.
ETR is 7pm, here's the official outage notice:
Internet is terrible tonight. Not even ADSL quality.
http://www.speedtest
Internet's been shithouse this week. Averaging about 2-3 MbBps each night, anyone else got issues?
Yes, same here. Mine was okay this morning, but right now I'm getting a 536ms ping and 2/1 Mbps speeds.
I wonder if any of this is a drop in performance now that iinet are owned by TPG?
What other N B N options are available to those of us with a copper connection in Butler ?
What other N B N options are available to those of us with a copper connection in Butler ?
The only options I'm aware of are Opticomm HFC, ADSL, or wireless through a provider like Vivid (http://www.vividwireless.com
I'm not having any problems with iiNet further north in Alkimos.
I'm not having any problems with iiNet further north in Alkimos.
The beauty of fibre. Must be Opticomm then. Shed a tear for us HFC folks grinding to a halt in Netflix peak hell ;)
@Paul What other suburbs in and around Alkimos are FTTH? We are thinking of building anew and I dont really want to go backwards for my internet!
@Paul What other suburbs in and around Alkimos are FTTH? We are thinking of building anew and I dont really want to go backwards for my internet!
Most of them have either OptiComm or Telstra Velocity as far as I know. Not sure about NBN.
Had an outage in Alkimos on Friday morning at 10am...... for scheduled maintenance if you'd believe (!?!@!)
NBN is up in Eglington but not here in Alkimos beach ( Opticomm) , be careful as All of Shorehaven is Telstra Velocity fibre. You have to get pay line rental and pay for the velocity reach plans. When i was in Shorehaven i had issues with speed. I was on the 100mbps plan and often my speeds would drop to 10mbps and high pings of 100ms. Ended up moving to Alkimos beach and opticomm. better plans and the 100mbps never seems to slow down in the year i have been there.
What a joke � on this so-called NBN and yet tonight I cant even stream Netflix. Paying $99 a month for a plan and cant even get my $15.99/month worth of Netflix because of this shit.
Last night was atrocious.. gave iiNet a good piece of my mind this morning..
Customary.. is it just me post...
PING 150.101.32.85 (150.101.32.85) 56(84) bytes of data.
64 bytes from 150.101.32.85: icmp_seq=7 ttl=254 time=9.98 ms
64 bytes from 150.101.32.85: icmp_seq=10 ttl=254 time=11.3 ms
64 bytes from 150.101.32.85: icmp_seq=11 ttl=254 time=9.31 ms
64 bytes from 150.101.32.85: icmp_seq=27 ttl=254 time=10.9 ms
64 bytes from 150.101.32.85: icmp_seq=30 ttl=254 time=13.3 ms
64 bytes from 150.101.32.85: icmp_seq=35 ttl=254 time=13.8 ms
64 bytes from 150.101.32.85: icmp_seq=36 ttl=254 time=16.7 ms
64 bytes from 150.101.32.85: icmp_seq=40 ttl=254 time=11.2 ms
64 bytes from 150.101.32.85: icmp_seq=55 ttl=254 time=9.59 ms
64 bytes from 150.101.32.85: icmp_seq=57 ttl=254 time=10.2 ms
64 bytes from 150.101.32.85: icmp_seq=60 ttl=254 time=9.48 ms
64 bytes from 150.101.32.85: icmp_seq=65 ttl=254 time=16.8 ms
64 bytes from 150.101.32.85: icmp_seq=72 ttl=254 time=9.11 ms
64 bytes from 150.101.32.85: icmp_seq=83 ttl=254 time=11.0 ms
^C
--- 150.101.32.85 ping statistics ---
83 packets transmitted, 14 received, 83% packet loss, time 82014ms
rtt min/avg/max/mdev = 9.115/11.651/16.848/2.505 ms
Butler HFC.
Edit: Seems to have come good again.
Quick Question for anyone on opticomm HFC in Butler, Which Cable modem do you all have? I've had the same shitty "orient ORT-3100" thing for 6 years now. I think it's getting on its last legs, and would like to know if any of you have received newer ones?
I've had the Netwave MNG-5100 for a few years now.
I have this one
http://www.castlenet.com.
Branded Mplus
Had severe connection problems a good while back and Internode/Opticomm got a tech to come round and test my line.
I had the old motorola surfboard modem from E-wire days.
The line tested fine on the motorola but he used the mplus to test as well as this is capable of higher speeds.
Opticomm/Internode told the tech to leave me with the mplus modem.
Quick Question for anyone on opticomm HFC in Butler, Which Cable modem do you all have? I've had the same shitty "orient ORT-3100" thing for 6 years now. I think it's getting on its last legs, and would like to know if any of you have received newer ones?
I've had the Netwave MNG-5100 since Opticomm started offering HFC in the area.
I've got the ORT-3100 as well. Generally I don't think its been the problem. I do tend to suffer some droppouts, but I think those are just as likely to be coming from the budii modem I've got.
I live in Butler WA in the area that has an NBN cable which was previously E-wire but now Opticomm.
Our TV, Foxtel, Internet all comes via the Cable. A couple of months ago, we started getting severe outages, mostly during the night after 12am, but recently during the day.
Yesterday and last night it kept dropping out ever 20 mins or so. Pretty horrible stuff when the kids are trying to play games and while I was trying to watch a movie. Of a night time it is like clock work the way it goes off at about 12am, and pretty much doesn't come on again until the morning.
I initially contacted Iinet over 2 weeks ago, and went through all checks on the phone, as I have done over the past couple of years. Yes the same problems seem to happen all often for periods of time, over the last couple of years.
Anyway I asked for:
- Someone to contact Opticomm and to get back to me as to why we keep having outages.
- A print out of my usage drop-outs as they could see issues showing on the screen.
- A new power adaptor for the Opticomm MNG-5100 cable modem (as the old one had died and I was having to use old Motorola surfboard adaptor.
- A backup system of either copper or mobile as I wasn't not getting what we are paying for.
The call centre person in South Africa promised the world and said she will talk to people and get back to me, as she did not want me to be continually frustrated with the lack of internet access.
Nearly a week later with issues still happening, I made another phone call to the call centre, and this time added that I want someone from the Perth office to give me a call as I was getting no where via the call centre. The new person said they would get someone to call, etc etc etc.
And now nearly another week later, ^^^ up there is still happening and still nothing from the Call Centre, from Perth, from Opticomm etc.
I wish I knew if it was an Opticomm issue or an Iinet issue, at least that way I could work out a strategy like going back to copper or choosing another ISP. It has to be the worst NBN cable provider coupled with the worst Internet Service provider I have ever experienced.
Is anyone else on a 100/40 Iinet NBN plan having issues in Butler WA or in another Opticomm cable area or with Iinet NBN.
Have you been speaking to the iiNet fibre team directly on 1300 455 806? Regular iiNet CSRs aren't trained in Opticomm HFC so you'll get the run around from them.
Opticomm is not NBN please dont confuse the two.
Thanks I will give them a try too.
I'm sorry I thought Opticomm was a FTTP service provider which connects with other service providers to provide a NBN. But maybe i'm wrong?
opticomm do provide FTTP (amongst other services including HFC/cable) wholesale to providers.
not nbn, but a small private alternative.
Outage in butler hfc?
I've been offline too for the last half hour... HFC Butler. Tried powercycling, no good. Pain in the A$?s!!
Well, glad it's not just me. Makes it hard to work though
I'm also down at the moment on HFC.
Just got off the line to iiNet, they've confirmed it's a widespread Opticomm network outage, no ETA at the moment.
Thanks for the info realmsurfer. Definitely a nuisance when you're trying to get work done :/
Still down... Terrible
According to Opticomm it is a fibre break. ETR is 10pm tonight but never hold your breath.
Cheers
Is anyone else on a 100/40 Iinet NBN plan having issues
Unfortunately there have been issues since day one. I'm on the 100/40 plan and still get nowhere near those speeds. Lucky to get half that most of the time for DL and Up are still around 15mbps at best! It's a joke... And that's when it's not dropping out.
Edit: I'm on the HFC network though I believe those on FTTH have been getting a better service (most of the time)
Yay, back online.
Spoke too soon... And it's just hit 10pm. Hopefully this is fixed by tomorrow :/
Hi realmsurfer. I have the Netwave MNG-5100 also.
A couple of months ago, we started getting severe outages, mostly during the night after 12am, but recently during the day.
Yesterday and last night it kept dropping out ever 20 mins or so. Pretty horrible stuff when the kids are trying to play games and while I was trying to watch a movie. Of a night time it is like clock work the way it goes off at about 12am, and pretty much doesn't come on again until the morning
Your problems sound very similar to those that many of us on HFC had for a long time after Opticomm first launched their HFC service. As AussieGav suggested, try speaking to the iiNet fibre team directly, the general support really aren't able to do anything other than refer it, and it never really gets addressed unless you stay on top of the fibre team directly. If you can find a single person in the fibre team to champion the issue for you, I found that helped a bit.
The original HFC dropouts were physical defects with the Opticomm cable dating back to E-wire days, according to them caused by numerous illegal Foxtel connections on the network, which they eventually mostly fixed. At least most of the dropout issues were fixed, for most people, but the speeds are still erratic, which is something of a general HFC issue. May be that the cable in your street is still faulty? Certainly your dropouts sound very similar to what most of us on HFC experienced originally.
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