there are so many facts can affect the speed. although the distance is the main and more commonly reason....
which area are you located in mate ?
Beckenham tpg
Hi mate, I have been looking at NuSkope as an option (am in Doubleview), what were the pings like on your speed test? And did speed test think you were in Perth or east coast?
Speedtest detects as Melbourne but tracerts go through Sydney.
Pings on Speedtest are about 60ms or so.
Anyone on 6CAN-03-04?
I'm still undecided on which RSP to sign up to.
Been an iiNet customer for a long time but hearing some people here with issues on iiNet but not on TPG makes me think twice.
I've just received an email from NBN.co saying its available, and TPG have done a mail drop as well.
Going to talk to internode about it, I've been with them for a long time but their plans leave me wanting.
Talked to Internode, they know less than Jon Snow about NBN being available in my area (Bentley) They couldn't even find my street.
I'm going to switch to TPG if Internode doesn't pull up their game.
Bahh
Do not get nbn with iiNet. I am warning you. You will regret it. I highly suggest you choose tpg or internode perhaps if you aren't inclined toward tpg. Opus may be another good choice. However they are charging slightly more. And telestra prices are incomprehensible.
anyone on 6-CAN-05 on TPG? wondering how long it took you guys to get setup from adsl2, we just registered 2 days ago
Talked to Internode, they know less than Jon Snow about NBN being available in my area (Bentley) They couldn't even find my street.
They check the address with NBN so it is not up to them. NBN is a mess...
I'm with Internode on 6CAN-04-09, I put application the day my area went RFS which was Saturday and been connected on Friday next week. No problems here. Their support is good as per my experience.
http://www.speedt
yeah don't go with iinet... getting congestion at 3pm for the first time
yeah don't go with iinet... getting congestion at 3pm for the first time
This may be unrelated as I'm not in Cannington, but I'm leaving iiNet due to ridiculous congestion in peak hours.
Cannington seems OK for bandwidth, so far. Not noticed too much of a slowdown, or any packetloss. Worst i've seen is 10Mbps.
2:00PM on a Saturday, syncing a 65Mb/35Mb.
http://www.speedtest.net/my-result/5465364680
51Mb/35Mb
Anyone else in Cannington still on PSTN lost their dialtone over the weekend?
Telstra blaming NBNco stealing my pair. Seems unlikely that it would happen on a Sunday afternoon.
Seems unlikely that it would happen on a Sunday afternoon.
Absolutely not � A lot of techs are working Sundays in Cannington.
Anyone else in Cannington still on PSTN lost their dialtone over the weekend?
Telstra blaming NBNco stealing my pair. Seems unlikely that it would happen on a Sunday afternoon.
Yep me too, from Saturday.
Managed to get my ADSL to sync without any dialtone so it definitely wasn't NBNco after all. Speed is about 10 times less than normal with huge line loss.
Back to the phone queue.
hey guys, i live in bentley (not far from bentley hospital).
I've just received an email that my area is NBN ready.
I'm currently with westnet.
Is it worth changing ISP? im thinking of TPG. A friend of mine is with them and he said he's never had problem with them.
I have checked speed estimation my location http://www.adsl2exchanges.com.au, its about 10.6mb
TPG has the $59.99 standard 12mb unlimited download package. I think that's perfect for me.
Or can you guys let me know which ISP has better deal?
Thanks
your estimation for 10.6mb down is probably for ADSL. for FTTN is should be a lot higher as the fiber is coming down to the node then copper to your premises. unfortunately there is no real way of knowing estimated speeds on FTTN until you get connected.
what does your ADSL sync at ?
Hi Ahmer,
My adsl 2 download speed is between 5 � 6.5mb. Rarely go up to 7mb.
Upload speed is pathetic 0.1mb
well i guess, if it cant get any worse you might be better of on FTTN. we shall we waiting for results :P
McKay St [next to Curtin] is ready. I'm a pensioner, small user, just need 10GB or so and a portable home ph. What/who do you recommend?
Dodo Internet is pretty cheap. $29.90 for 10gig. however there might be some startup costs.
Has anyone had to wait "up to 48 hours" after being advised by iiNet that their FTTN service was active?
I am in 6-CAN-05 and am migrating from iiNet Naked DSL to FTTN. Currently can only sync with the Naked Service.
I think my friends in Cape Town (iiNet support) are b.s.ing me.
Has anyone had to wait "up to 48 hours" after being advised by iiNet that their FTTN service was active?
No, that doesn't sound right. If iiNet have advised you the FTTN service is active, it means (unless in mistake or error on iiNets behalf) that a field tech has informed NBNCo that that your pair has been jumpered and the work is complete.
You should be now syncing to the Node.
In my case, I was advised of the install date, and on the install date when I came home I had sync on the modem (I had no DSL/Internet at all previously). iiNet informed me it was active less than 24hours later.
Sounds like something may have gone amiss. Call iiNet early tomorrow morning, Eg: 6:30AM and speak to someone.
Spot on R1ch4rd � Jumpering issues. Now I need to wait for someone to do it properly. In the meantime I have been promised some compensation as I am now being charged for the 100/40 plan.
cheap plans. 1st month free.
cheap plans. 1st month free.
Great prices, but no POP in WA. All traffic is routed via Sydney, so not so good for gamers in WA.
would this affect if you are not a gamer?
I'm on 6CAN03-12 (Wilson south of Leach Highway). Same issue that NBN says ready to go, but ISP sites say not available. I notice addresses north of leach highway come up as ok on the ISP sites (you can plug in a bunch of addresses say into telstra or iinet or optus to figure out what nodes are available for connections).
My own thought is that the NBN will not release nodes until the copper is up to scratch. But no-one (even the ISPs) appear to know what's going on. An email from NBN themselves indicated that it could take up to Xmas 2016. Seems to me that the NBN rollout site is lying.
would this affect if you are not a gamer?
No. Browsing and downloading is fine. I did however buy a PS4 and was going to try on-line gaming but I'll give it a skip for now.
Quick general consensus question � TPG for general browsing/Netflix, good enough?
Price/datawise even the bottom tier offer is a billion miles ahead of my iiNet 2+ connection. Having sussed out the location of my node, I'm warily wagering I'm about 700 cable metres from the connection, which still pegs me better off.
Heck, does local congestion even go down to the 3Mbit level? I'd be ecstatic to maintain 4 and above.
Still fine with iiNet. Just changed my modem to a technicolour gateway max. Went from 65Mb to 85Mb and can pull 75Mbps no worries.
Guys it seems tpg is performing better than iiNet in CAN. Didn't tpg buy iiNet? So at which point will they share technology and therefore offer the same performance as they will be sharing the same infrastructure? And also offer same plans? They must still be separate at the moment, just wondering if it's worth going from iiNet dsl to tpg NBN if they will just merge everything soon anyway. Or maybe they will continue to operate separately
They must still be separate at the moment, just wondering if it's worth going from iiNet dsl to tpg NBN if they will just merge everything soon anyway. Or maybe they will continue to operate separately
Looks like iiNet and Internode are buried in bureaucracy when they want to upgrade capacity....
See my post here..... whrl.pl/ReFzYZ
and David Hunt's answer..... whrl.pl/ReFAJy and my subsequent posts....
If people in the NOC have to jump through hoops to get an upgrade approved then there is no point in remaining with iiNet or Internode.
Teoh clearly trusts his own people (TPG staff ) more and they can perform necessary upgrades in a timely manner whereas iiNet and Internode are being hamstrung.
Plenty of new start-ups out there with the same philosophy that MM and Simon Hackett had � so have a look around I'd suggest.
so i took the dive and signed TPG to 100/40.
Got jumpered on this morning. Didn't receive my NBN activation notice but the service seems to be active.
[URL=http://www.speedtest.net
Is this speed normal?
please login to your modem and check your max attainable rate and attenuation, your uploads are pretty good, i would assume TPG might have to do a reset or tweak your connection. please share results with us as well.
Heck, does local congestion even go down to the 3Mbit level? I'd be ecstatic to maintain 4 and above.
Oh yeah, welcome to the new world of superfast broadband � 4mbps!
So is everyone's NBN FTTN going alright since connected?
I recorded 13 drop outs on my first day and still averaging around 10-12 drop outs a day. When I say drop out I'm talking about 'SYNC' actually dropping.
Quite over it, but this is what we signed up for, Fraudband, Malcolm Turnbull's Mess (MTM), Nortorious Broadband Network (NBN).
talk with your provider.
any more than 5 sync drops a day is considered a line fault that nbn should be looking into.
any more than 5 sync drops a day is considered a line fault that nbn should be looking into.
Yep, having your tcp connections cut 4 times a day is an acceptable broadband internet connection in 2016, according to nbn�.
Just got connected few minutes ago, I'm on IInet 100/40... was hopping for more even at 5pm
copy and paste from the iinet TG-1 modem
Maximum Line rate
11.5 Mbps 52.97 Mbps
Line Rate
11.5 Mbps 51.91 Mbps
Data Transferred
0.78 MBytes 0.73 MBytes
Output Power
13.8 dBm 8 dBm
Line Attenuation
8.8, 44.1, 65.6,N/A,N/A dB 20.6, 53.7, 80.4 dB
Noise Margin
6.9 dB 6.5 dB
Sounds like you are still on a 12/1 profile.
Edit: I might be misreading the c/p.
Is that saying you are synced at 50/11?
Being peak period wouldn't affect your sync speed.
Hi Ahmer,
My adsl 2 download speed is between 5 � 6.5mb. Rarely go up to 7mb.
Upload speed is pathetic 0.1mb
well i guess, if it cant get any worse you might be better of on FTTN. we shall we waiting for results :P
My theory exactly... My uploads are the same as ASV's, and downloads slightly slower... FTTN at 12/1 will be a huge upgrade, and I don't know what I'd do with 25/5....
Of course, Amnet (my current provider) don't have anything to offer me, and even if they did, their plans are not even close to being competitive, so now I have to find a new ISP...
So is everyone's NBN FTTN going alright since connected?
I recorded 13 drop outs on my first day and still averaging around 10-12 drop outs a day. When I say drop out I'm talking about 'SYNC' actually dropping.
Quite over it, but this is what we signed up for, Fraudband, Malcolm Turnbull's Mess (MTM), Nortorious Broadband Network (NBN).
You are not alone my friend, I'm on 6CAN05 and I've been having dropouts at least 4-5 times a day and every time it drops it takes at least a few minutes (if lucky) to get reconnected by itself without rebooting router. MY thread is here /forum-replies.cfm?t=2550357
I'm waiting for the TG1 modem from iinet to see if it makes a different..hopefully will be here a next few days..
iiNet have improved their NBN plans.
I've just changed mine from NBN max 3.5 to the limitless
What speeds are typical for international speed tests? I'm not that impressed so far by my new 25/5 TPG connection!
New York: 3.96 down / 1.01 up / 308ms ping http://www.speedtest.net/result/5499300719.png
Singapore: 2.96 down / 1.14 up / 329ms ping http://www.speedtest.net/result/5499305182.png
London: 2.31 down / 1.19 up / 386ms ping http://www.speedtest.net/result/5499309332.png
Local speed test: 16.26 down / 4.04 up / 71ms ping http://www.speedtest.net/result/5499311728.png
I'm syncing at 28000 kbit/s / 6400 kbit/s and at time have achieved close to the maximum speed I'm paying for locally, but the local speed seems highly variable...
Hmm your local speed doesn't seem too good. I'm on the same plan and get 23/4.5 on the TPG speed test.
I haven't tried international yet.
at those sync speeds you are either a) something is not right with the jumpering b) TPG needs to reset the node c) you are just too far away from the node.
Telstra said the NBNco works on 08-20 should be completed by August 2.
I suspect the issue is confined only to the pillar CANN:5, not the other one, since I know people in this thread on the same ADA have been connected.
So how are the cursed 6CAN-08-20/21 connections going, has everything been fixed now?
Got an appointment for the 2nd of August. Fingers crossed.
I've been on 6CAN-08-21 for a bit over a month.
Had no issues at all. It can slow down a bit around 8-9pm but doesn't seem to cause me any dramas. Netflix still streams fine etc.
Way better than my old ADSL 2 which was borderline unusable.
Something definitely wrong tonight. Syncing at 290kbps, max download around 20kb/s. NBN install can't come soon enough!
I've been on 6CAN-08-21 for a bit over a month.
Had no issues at all. It can slow down a bit around 8-9pm but doesn't seem to cause me any dramas. Netflix still streams fine etc.
Way better than my old ADSL 2 which was borderline unusable.
That's awesome to hear. Thanks
so how is every one going ? no updates since last 3 days ?!
any new connections ? sync speeds etc ?
I recently got connected on 6CAN-05-09. Roughly estimated around 400m to the node and synced at 95mb/44mb, with TPG 100/40.
Can't complain with that!
http://52.64.243.5/nbnmtm.html
rough calculations to check your estimated sync speeds. for ppl in cannington and who have already connected to NBN please share theoritical and actual speeds.
http://52.64.243.5/nbnmtm.html
rough calculations to check your estimated sync speeds. for ppl in cannington and who have already connected to NBN please share theoritical and actual speeds.
That's cool but all of Cannington is grey (N/A)
Anyone else having major issues around cannington?
I've been connected for a couple of months now... But in the last week or so, it's really be struggling at night.
Sped up a little bit now: http://www.speedtest.net/my-result/5519580828
Was far worse about 10 minutes ago � less than 2mbit down, 0.5mbit up...
Sync speed has dropped slightly from what it was originally � 46Mbit down to 42Mbit... (i'm paying for a 25mbit connection though)
900 Metres from the node.
route#show controllers vdsL 0
Controller VDSL 0 is UP Daemon Status: Up XTU-R (DS) XTU-C (US)
Chip Vendor ID: 'BDCM' 'BDCM'
Chip Vendor Specific: 0x0000 0xB0C7
Chip Vendor Country: 0xB500 0xB500
Modem Vendor ID: 'CSCO' ' '
Modem Vendor Specific: 0x4602 0x0000
Modem Vendor Country: 0xB500 0x0000
Serial Number Near: FGL17112664 887VA-K9 15.1(4)M
Serial Number Far: AA1414FE5AZ-46
Modem Version Near: 15.1(4)M
Modem Version Far: 0xb0c7 Modem Status: TC Sync (Showtime!)
DSL Config Mode: AUTO
Trained Mode: G.993.2 (VDSL2) Profile 17a
TC Mode: PTM
Selftest Result: 0x00
DELT configuration: disabled
DELT state: not running
Trellis: ON ON
Line Attenuation: 0.0 dB 0.0 dB
Signal Attenuation: 0.0 dB 0.0 dB
Noise Margin: 13.7 dB 10.9 dB
Attainable Rate: 42001 kbits/s 8566 kbits/s
Actual Power: 14.3 dBm 6.3 dBm
Per Band Status: D1 D2 D3 U0 U1 U2 U3
Line Attenuation(dB): 21.8 61.3 90.3 10.4 49.4 75.2 N/A
Signal Attenuation(dB): 29.9 61.0 N/A 10.4 48.6 0.0 N/A
Noise Margin(dB): 13.8 13.7 N/A 10.5 11.0 N/A N/A
Well some good news. After years of crappy internet, finally I have a decent connection.
Dialup days were typical.
But when adsl came out I couldn't get it due to pair gain.
When I could finally get it, I synced at 1.2mbit.
I put up with that for 10 years til I bought a new modem and was able to tweak SnR to sync at about 2.5mbit with dropouts. Stayed with that for years as it was better than stable 1.2mbit. Lodged faults in the past but was told my line was bad quality and passed underground power lines which increased interference and nothing could be done about it.
When I heard CAN was going live I read a few horror stories about my node 6CAN-08-20 so I decided to wait a few weeks until all of the problems have been sorted.
Couple of weeks ago I took the plunge. Today was the install date and I fully expected to get home and not see the sync light on but there it was. After what I'm used to I was prepared for some sort of line issues and it taking days to fix, leaving me with no internet.
17.5mbit down and 6.5mbit up on the iiNet 25/5 plan. Couldn't be happier.
Sorry for the life story but I guess it shows there are some good stories out there. After my internet history I'm not as fussy or demanding as some. Absolutely stoked to have something above 10mbit which is fairly stable. Hooray for NBN!
Good to hear, mystar.
Which pillar are you on again? Gonna have to ring up Telstra and see whether I can get an appointment now.
That's cool but all of Cannington is grey (N/A)
yea some bits are available (near manning rd)
Good to hear, mystar.
Which pillar are you on again? Gonna have to ring up Telstra and see whether I can get an appointment now.
6CAN-08-20
Pillar, not node. -20 serves two pillars; I'm on the one for the fish&chip shop. (CANN:5)
No idea, finder doesn't say either. How else can I find out online? I live just behind the fish n chips shop
Cool, we might be on the same pillar then. You can find out via https://www.mybroadband.communications.gov.au/
Yep I'm CAN:5 too
Thanks, mate. Telstra still being no help as per usual. Next time I call them I will say that someone else on the same pillar has been connected.
Gave the flick to iiNet the other week, moved over to TPG.
All came together really quickly, ordered on the night of the 20th, connection was live on the quoted day of the 27th, incredibly smooth and fairly well documented process.
Only went for the 12mbit plan, years of 3mbit taught me that this household doesn't need a huge deal more. So far the connection has been faultless as far as I can tell. Only thing I've noticed as a detriment is what feels like a slight pause before pages start to load up whilst browsing. Also, differing speed tests from the mybroadband and speedtest sites � 5.4 and 10.6 megabits respectively.
On 6CAN-08-05 CANN:124
Has anyone got an active FTTN connection on 6CAN-01-09 or 6CAN-01-10 in Waterford?
What ISP are you using?
What Modem?
It seems not many providers are servicing this area, so not a great selection.
I am looking for a provider that can give 50/20 and fixed V4 IP address and unlimited data. Only currently find one, Exetel, but their modem is pretty basic. I need modem router with advanced features (secure VPN Server/client and Packet forwarding and advanced firewall features) to connect to my work.
Anyone know any other options?
but their modem is pretty basic. I need modem router with advanced features (secure VPN Server/client and Packet forwarding and advanced firewall features) to connect to my work.
So just get the service and run your own modem/router configuration ??
Rang NBNco, they confirmed that my address 6CAN-08-20 is fine now and ready for appointments.
Rang Telstra and convinced them to check the availability or whatever. So much for them calling me when the status changes.
Appointment booked for the 12th. (84 days since RFS) Here's hoping!
my house is still not showed on google map(very new house). wherever i search for my address, the feedback is always NBN not available.
however, if i drag the pin onto my location (when searching , it gives me a location that is near my house but not actually on the house. if i do the drag, it gives me different address, but the same location) it shows available......
Appointment booked for the 12th. (84 days since RFS) Here's hoping!
Same as mine... I'm in the afternoon... hopefully they both go smoothly...
I have decided to go with Exetel, start with 25/5 and BYO modem and see how it goes. If sync speed significantly more than 25/5 I may up the plan to take advantage of it. Google says I am around 550-600m from the Node.
Signed up on 10th, and have been advised by Exetel, it will take 20-25 business days (approx) for Fibre Transition, and it will take another 10-15 business days to transition my PST Phone to VOIP. That means it is going to be between 30 and 40 business days or 6 to 8 weeks. Not impressed, and thats without any issues...
On the Modem front, have decided to use the ASUS DSL-68U, so will look around for a good deal to buy one. Seems it provided the features I need plus have confirmation others have successfully used it to connect to Exetels FTTN service.
Will keep posting on progress, but have a feeling this is going to be a painful process. All of us in 6CAN are being forced to FTTN, an interim solution best. I just cant see how this aligned with Malcolm Turnbull's rhetoric on Innovation and a Smart Economy. Suppose he does not care, as he will be long gone before the ramifications are obvious to all.
I can see the node is just 100m from our premise........however the NBN is not avaliable now, hope I can get 100/40 when I get NBN
Exetel's plans are pretty cheap, and whirlpool have some horrid stories about their NBN service, like congestion etc, but then again it depends on individual circumstances. please share your experience as i am about to do the same in a couple of months with a BYO Netcomm NF4v modem. iiNet have increased their plan rates and a 25/5 service is now $79.90 compared to Exetel's $59.90 with a free month! note that Exetel counts uploads too.
Same as mine... I'm in the afternoon... hopefully they both go smoothly...
Apparently it's being hooked up as I type... and they do need to get into the house to complete the job � so hopefully that means testing the port when the job is done...
(Which would be good, we had our line disconnected during the build phase, allegedly because some cables were removed to perform some work and our pair didn't get reconnected)
Does anyone know where the pillar/node is located for renou street, east cannington?
Does anyone know where the pillar/node is located for renou street, east cannington?
You'd need to post which ADA you're looking for as there would be several for Renou.
Rang NBNco, they confirmed that my address 6CAN-08-20 is fine now and ready for appointments.
Appointment booked for the 12th. (84 days since RFS) Here's hoping!
Lost ADSL sync and dialtone at 10AM on the 12th.
Rang Telstra and there's nothing they can do of course.
Got VDSL sync at 8AM on the 15th.
Syncing at 50/14 right now.
Rang Telstra again to ask about which speed tier I'm currently on and the line length, but they can't answer either.
I'll wait to see after MyAccount updates itself with the NBN plan.
Rang Telstra again to ask about which speed tier I'm currently on and the line length, but they can't answer either.
i dont think any one can tell the line distance except for the tech that would have come out to check the line for sync etc.
Lost ADSL sync and dialtone at 10AM on the 12th.
Rang Telstra and there's nothing they can do of course.
Got VDSL sync at 8AM on the 15th.
I don't know how NBNco decide who gets what level of service.. but our tech rang me about 15 minutes before the 1pm � 5pm window opened, to let me know he was starting on my job shortly, and to make sure someone was going to be home...
After doing his thing at the pilllar and node, he then went to the house, and plugged in the modem to test that the work had been done correctly and to make sure we were getting suitable speeds...
The connection was down for around � � 1 hour all up...
An Update: Exetel Have just advised me a revised connection date of 19th August 2016. So that is 9 days from signing Up. A lot better than what they originally told me, so heres hoping all goes well the connect this coming friday.
Had to speed up my purchase of the ASUS DSL-AC68U modem/router. Hopefully get this in the next day or so, so I am ready.
As soon as I get connected, I will post connection details and speeds and Experience with Exetel. All going better than expected so far. :)
As soon as I get connected, I will post connection details and speeds and Experience with Exetel. All going better than expected so far. :
My NBN FTTN 25/5 is now up and running with Exetel. Set up my ASUS DSL-AC68U modem router and plugged in and all worked first go. :)
Modem Syncing with:
- Max Rate 69656 kbps Downstream and Max Rate 22573 kbps Upstream
- Data Rate 27999 kbps Downstream and Data Rate 6399 kbps Upstream
- SNR 22.3 dB Up and 18.5 dB Down
- Line Attenuation 14.2 dB Up and 3.4 dB Down
- Path Mode Fastpath for both
- Power 12.8 dbm Up and 6.9 dbm Down
- INP 2.3 symbols for both
Running SPEEDTEST I consistently over the last 2 hours get around:
� Ping 57ms � Download 22.93 Mbps � Upload 5.10 Mbps
Based on the above the line would support a rate of 50/20. Pity Exetel do not offer this for FTTN customers, they only offer 100/40 or 25/5. I would imagine that May FTTN customers would opt for this if available.
Contact me if you want to know ASUS DSL-AC68U modem settings ...
good to hear mate, so do u know how far you are from the node?
please share speedtest results during peak hours as well. that would be the REAL test! from 6 pm till 10pm.
I am 550 meters according to googlemaps, so would think I would be 550 to 600m via cable allowing for tails etc.
I ran speedtests over an extended period (every hour) including throughout the evening with similar results to the above quotes figures.
thats great
So what's happening with the node in front of hester park entrance (6CAN04), I can see works being done, white conduit tubes popping out & black cable laid along the road.
Hi
With TPG (and posted my issue at the TPG forum) but VOIP never was activated. TPG final escalation to their management was to request me to leave them to another provider plus they have closed file (no compensation).
Can I please ask if anyone on 6-CAN-08-21 having VOIP issues? Basically my phone has no signal and the VOIP light is red on the TPG modem.
Connected to NBN with internode on 6CAN-02 at the beginning of the week with a 25/5 plan
Using a TP Link TD-W9970 bridged to a Billion 7800VDOX (plan to eventually replace with an asus router later)
Upstream Downstream
Current Rate (Kbps) 6400 � 28000
Max Rate (Kbps) 50971 � 87901
SNR Margin (dB) 25.6 � 23.4
Line Attenuation (dB) 20.6 � 10.6
I'm about 130-140m from my node
speed tests have been constant no matter time of day (knock on wood)
http://www.speedtest.ne
Looks like Telstra have put Cannington back onto the old NNI again :(
The same issue from a few months back has happened again, can't play any online games and any sites involving SSL take minutes to load, even when I'm getting 90 down / 35 up.
Thanks Telstra, I can't even pay my internet bill for the month. Can't wait for them to slug me with late fees because of issues on their network.
Looks like Telstra have put Cannington back onto the old NNI again :(
The same issue from a few months back has happened again, can't play any online games and any sites involving SSL take minutes to load, even when I'm getting 90 down / 35 up.
Lol, back here for the same reason. Managed to email the Telstra tech after a couple of failed attempts, so hopefully he'll investigate for us.
We all guessed it was just a matter of time before someone at Telstra decided to put us back onto the busted NNI again; I was hoping it wouldn't happen the one time I decided to book annual leave, haha
The Telstra tech has just emailed me back (kudos!) and there was indeed a failure with the active link last night at midnight, so we were automatically switched to the secondary (faulty) link hence today's problems.
Telstra is monitoring the link at present to capture data so they can isolate the issue to their system or NBN Co's for further investigation and development of a permanent fix. They will be looking at switching us back to the other link within 24 hours if they haven't managed to work out a solution by then.
Fingers crossed =P
We all guessed it was just a matter of time before someone at Telstra decided to put us back onto the busted NNI again; I was hoping it wouldn't happen the one time I decided to book annual leave, haha
Thats not a Telstra decision � NNI is managed by NBN.
Ran into the same issue on Telstra as well, funnily enough my neighbour has dug up my lead-in today. Good to know that wasn't the problem.
Thanks for the update Moph. Am here for the same reason � completely unusable NBN again. At least I now know what it is. Guess we will have to wait for the fix!
Hello again Moph!
Back again and with the same problem. Nothing loading on ipad/phones again and strangely the home phone isn't showing green lights on router at all since yesterday.
Any update with what's going on? Is there a point me also contacting them.
Any update with what's going on? Is there a point me also contacting them.
Only the info that I posted yesterday.
No point contacting Telstra yourself IMO � you'll be stuck with L1 tech support going through the standard troubleshooting script and won't get anywhere. The tech that I'm in contact with has responsibility for this section of the network and is actively working on a solution, so there's nothing much more that can be done.
Alright thanks. Are people having problems with their home phone too?
Looks like there's still no progress for Cannington.
Any chance you can get onto that tech again and finds out why they can't just switch us back over already? I've got work to do from home and I can't get to the TS at work with this NNI issue :(
I'll follow up again tomorrow morning, but I'm guessing the fault that caused the link to switch on Sunday night is also preventing them from simply transferring us back. Could be a while before either link is fully operational :/
Edit: Just received an email from the tech ... data capture is complete and the switch back to the primary link is planned for tonight. With luck everything will be back in order as of tomorrow morning.
fingers crossed, thanks Moph
Thanks for the update Moph!
Can one of you guys please let me know when it seems to be working again, I'm currently in Sydney so hard to check. Been getting messages from family who treat me like the local tech support haha
Thanks for getting in touch with the tech and giving us updates Moph! Frustrating to have this issue come back again after a couple months of faultless service. Is this a Telstra-only problem? Other Cannington exchange users in this thread dont seem to to be complaining about the issues we face
Is this a Telstra-only problem?
Yep, as I understand it the problem lies with the interface (link) between Telstra's equipment at the Cannington exchange and the NBN's equipment. So it's only affecting Telstra NBN customers connected through the Cannington exchange.
Again so far as I understand it, the reason that the problem has come back is that there are two links at the Cannington exchange � an active link and a backup link. When the DNS resolution issue originally occurred back in June, the solution was to switch us to the backup link � but the problem with the original primary was never successfully diagnosed and fixed. We've been running on the backup link ever since, but a problem then occurred with THAT link last Sunday night resulting in us being switched back across to the original (faulty) primary link.
Telstra have been tracing data packets or some such network wizardry on the faulty primary link over the last few days in an attempt to isolate the problem. So hopefully this time once we're transferred to the backup link again, a solution can actually be implemented for the faulty primary link so that the problem doesn't occur again in future.
The problem may actually be with NBN's equipment rather than Telstra. Regardless, the responsibility lies with Telstra to diagnose the issue and push for resolution.
2.15am and seems fixed as of a little while ago! No more DNS resolution issues on desktop and my phone is usable on wifi again anyway.
I'm back up and running again, thanks for the update Moph!
Things are starting to go pear-shaped again >.<
Yep, just confirmed by the tech � link flipped back to the faulty one and they're working with NBN Co to resolve ASAP.
Really? Why cant they just leave the working one alone zzzz :(
I just came back from work and have DNS issue, beckenham here anybody?
Mhmm. Everyone on the Cannington exchange is likely affected.
The Telstra tech is trying to organise a conference call tonight between himself, NBN Co and myself so that I can run some remote testing for them. Guessing that means Telstra's data capture over the last few days indicates NBN Co's equipment may be at fault.
Regardless, Telstra intend switching us back to the other link again tonight. Who knows whether that will be effective or just flick us back to the faulty link again sometime tomorrow.
This is beyond a joke.
Is there a employee ID for someone I can speak to directly about this? Even Telstra's supervisors think this is a desktop issue, and tried transferring me to Telstra Platinum...
I'm with Internode and have noticed since about 1pm today the DSL light off and subsequently no internet connection.
Internode Support said there were some outages across WA but none for Cannington.
Through this forum i'm glad to see that it's not something on my end. In the mean time it'll just have to be the mobile hot spot.
Burokku � Morphs updates have shown Telstra is taking is seriously, and working a different levels with NBN Co to resolve.
It appear very much in hand.
I'm not sure that speaking to someone directly will get it fixed faster.
is everyone restored now?
Just restarted my router. No DSL light still.
Just restarted my router. No DSL light still.
You're with Internode mate � give them a call. The issue we've been discussing is for Telstra and shouldn't be affecting you.
is everyone restored now?
My connection seems stable at the moment. Hope it stays that way lol
just got NBN connected today. the technician came to house and went to the node to connect it up.
however....just getting 50/10 speed......the contract was 100/25. and i am expecting half speed...
not too sure about the node , should be 6CAN-07 but not exactly sure where is the Green box by the road.
spec from my moden
i dont understand the why there are 3 values in the line Attenuation
Lookup your ADA on Finder.
If your line length is around 800m, then that speed is probably correct.
If your RSP sells a 50/20 speed tier then you should move down to that.
I would almost guarantee that if your current speed is 50/10 on a 100/40 plan and you dropped down to a 50/20 plan your actual Line speed at your location will also drop to 25/5 as your ISP would not be that generous to keep you at your original sync speed.
On another issue, has Anyone joined up to Optus as an ISP as that would be my preferred provider as they are offering $20 discounts for existing mobile customers, so their top speed 100/40 service which is currently $110pm would be $90pm which is close to par of many other ISPs. More interested in how youse went with setup time etc.
I would almost guarantee that if your current speed is 50/10 on a 100/40 plan and you dropped down to a 50/20 plan your actual Line speed at your location will also drop to 25/5 as your ISP would not be that generous to keep you at your original sync speed.
Doesn't sound right at all. The sync speed is limited by the equipment at either end and the quality of the copper joining them. There's no reason for any ISP to artificially limit sync speed when they control bandwidth, nor have I heard of them doing so.
I'd say it is far more likely that if he steps down to a 50/20 plan with an existing sync speed of 50/10, he'll end up with 50/10 usable bandwidth.
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