Not sure where you're looking on the MyNBN � it's been the 20th May for ages.
I'll be on 4EDG-07 which is 26th Aug, 4EDG-05 is 20th May...., The boundary for 4EDG-05 finishes at my back door :(
sounds like Telstra.
Welcome to FTTN... It may be Telstra have provisioned the wrong speed in this case but make no mistake there will be many ordering 100/40 and 50/20 but if your connection ain't up to it for whatever reason tough titties you will be dropped back to whatever the connection can sustain.
whatever the connection can sustain.
When agreeing to the contact with Internode, I asked what speeds they would guarantee me on the 100/40 plan. Their answer was 82/32. I'm about 1km from the exchange. Lets see if they can hold up their end of the bargain.
I asked what speeds they would guarantee me on the 100/40 plan. Their answer was 82/32
got this in writing??
got this in writing??
Asked for it to be recorded. If they want to prove I agreed to the contract, they need to provide that recording.
Getting bloody worried about this FTTN thing now. Haven't really worried before as I didn't really understand it. What a crock that the government can set us back by making it inevitable to pay for FTTP in 5-10 years.
I currently get about 23/1 on adsl2 now... with no congestion issues. I'm worrying now that I could potentially get slower speeds than before.
Modem stats as follows for adsl
Line State Up
Modulation ADSL2+
Annex Mode AnnexA
Downstream Upstream
Data Rate 22742000 1077000
Maximum Attainable Data Rate(ATTNDR) 25260000 1077000
Interleaver Depth 0 0
Line Attenuation(LATN) 6.0 4.8
Signal Attenuation(SATN)
Signal-to-Noise Ratio Margin(SNRM) 6.3 8.2
Actual Aggregate Transmit Power(ACATP) 18.1 12.1
I don't know where the DA is... I'm in stony creek estate. What does everyone think?
Asked for it to be recorded.
recordings can accidentally be lost or partially corrupted.
I'll be on 4EDG-07 which is 26th Aug, 4EDG-05 is 20th May...., The boundary for 4EDG-05 finishes at my back door :(
Bummer! Mind you I'm off 4EDG-05 and I haven't seen any evidence of "movement at the station" yet. Not getting too excited by the suggestion of a 20 May cutover.
What a crock that the government can set us back by making it inevitable to pay for FTTP in 5-10 years.
And the rest buddy. Try 10-20 years.
Hey guys, located at 4EDM-02 here.
Called Telstra on the 13th to change over and have a tech coming out Monday morning to get it set up.
Went for the 100/40, interested to see real world speeds. Will post here once I'm connected with some detailed info :)
So close I can taste it!! Hehe
have a tech coming out Monday morning to get it set up.
You have the same booking as me! This is great for comparisons!
You have the same booking as me! This is great for comparisons
Yay! It will definitely be interesting to see the difference in service/quality within the same rollout.
Are you going with 100/40?
Are you going with 100/40?
Yep. I think I measured it as being 400m away from the exchange. My new router has already arrived from Internode. Now to wait the painful 48 hours...
tech coming out Monday morning to get it set up.
Worried that this rain will keep the tech away?
Hey guys, located at 4EDM-02 here.
Apologies for the triple post, but I've just been connected.
90mbps download and a very disappointing 9mbps upload.
90mbps download and a very disappointing 9mbps upload.
Oh really, that's pretty poor upload.. Better than under 1mbps though so I suppose you gotta take what you can get lol. I'm still waiting here. :(
Does a tech actually come to your house, or is all the work just done at the node?
Not to mention my ADSL has been down all day..
Fall under the 4EDM-01 banner.
Telstra tech is supposedly coming to do the connection at the node on 3rd June. I called Telstra to engage the migration from ADSL and they were apparently having big issues with their system which meant all orders had to be manually entered by their technical team.
Seemed like BS to me � I have been issued with 3 sales order numbers so far which isn't eactly filling me with confidence. I went the 100/40 option � be interesting to see real world speeds. ADSL was syncing at 22Mbit which was awesome.
Watch this space....
Telstra tech is supposedly coming to do the connection at the node on 3rd June.
With any luck it will all go through. As a caution though I'd call Telstra in a few days time to follow up. When you get the automated system say "NBN", and there will be a menu option to check order status.
Have your order numbers ready and see what they have to say.
Still waiting here. ADSL still out � has been since 11am. Tech was supposed to connect me before 2pm :(
Does a tech actually come to your house, or is all the work just done at the node?
At the node.
Not to mention my ADSL has been down all day..
The work was done this morning. You're connected. You need to change your router to VDSL/2. Check your ISP's website for more details.
As fas as I know SkyMesh are still a month or two away from servicing Cairns.
Hi guys, I am a Cairns local offering my services here. If you have any NBN specific questions please let me know.
Can you tell me how far I will be from the node/pillar based on my address and therefore the assumed quality of connection and speed?
Signed up for Belong (just moved into Cairns North) and they were meant to install today (FTTB). They called and said the NBN system had recently been updated and were unable to get the information they needed to do the installation at the MDF. So I called belong who had no knowledge of this and pushed me to the back of the line, another guy can't come out for a week. FFS!!!
Signed up for Belong (just moved into Cairns North) and they were meant to install today (FTTB). They called and said the NBN system had recently been updated and were unable to get the information they needed to do the installation at the MDF. So I called belong who had no knowledge of this and pushed me to the back of the line, another guy can't come out for a week. FFS!!!
i had similar issues, first 2 appointments were just no show, then finally on the third almost 4 weeks later i finally got my damn connection. phone is crap though, static and intermittent.
There is an NBN truck sitting next to the Sugarworld Shopping Centre for anyone who has questions.
phone is crap though, static and intermittent.
Do you still need a filter on the phone line?
Do you still need a filter on the phone line?
no it plugs straight into your modem, VOIP.
Can you tell me how far I will be from the node/pillar based on my address and therefore the assumed quality of connection and speed?
Gday mate, email me your address alex@nbnsp.com.au and mention you are from Whirlpool. When I do an address query to nbn they return an expected speed, though I don't know how accurate that is. If you have a look around you can find the node and measure it to your home.
Gday mate, email me your address alex@nbnsp.com.au and mention you are from Whirlpool. When I do an address query to nbn they return an expected speed, though I don't know how accurate that is. If you have a look around you can find the node and measure it to your home
Done! Thank you for taking a look :)
Done! Thank you for taking a look :)
No worries.
For anyone else that is interested, NBN can't provide an estimated speed until the area is activated. If your area isn't activated the only way would be to find the node and measure the distance to your house..
Thanks for your reply Alex.
I am about 400 metres from the node.
What speed might I get on tier 5?
Also does someone need to come to the house or is the connection made at the node?
If you have a look around you can find the node and measure it to your home.
the only way would be to find the node and measure the distance to your house..
Just for clarification, I do not believe that is accurate or reliable in all cases.
For example, my node is approx 25 meters from my house, and the Telstra pillar is approx a further 15 meters around the corner. If the existing copper has been run in the opposite direction, the cable distance to my house could be 450 meters or more...
Just for clarification, I do not believe that is accurate or reliable in all cases.
For example, my node is approx 25 meters from my house, and the Telstra pillar is approx a further 15 meters around the corner. If the existing copper has been run in the opposite direction, the cable distance to my house could be 450 meters or more...
What other options would there be apart from ordering a service and finding out what the sync speed is? I don't know the exact metrics nbn is using for the estimates but my guess is that it is just checking the the distance from the node to your house, not the cable path.
a dude in my building also got NBN connected 2 weeks ago FTTB, cant get connected. IINET, he seems to have line connection to the modem where it says the speed and that on it but no data flow, hes tried 2 different modems sent to him by the ISP and still wont connect.
anyone know whats going on? ISP says line fault.
mine works fine.
anything else it could be?
don't know the exact metrics nbn is using for the estimates but my guess is that it is just checking the the distance from the node to your house, not the cable path.
Hi Alex, thanks for your reply.
Apparently some people have been using '1100' to get cable distances:
/forum-replies.cfm?t=1624719&p=42#r834
but I don't think it will work in my case....
Tech booked in for next Friday, a week from today. Hope there's no delays, I'm so close now!
Also does someone need to come to the house or is the connection made at the node?
I confirmed with the person I talked to at iinet that with FTTN the tech only has to do the work at the node, they don't come to the house.
4EDM-01 got connected today � only drama is I am on 25/5 speeds instead of 100/40. Telstra have stated this is due to my order still provisioning and it will sort itself out in 24 � 48 hrs. Won't hold my breath.
I do have one question: I have logged into the Telstra Max modem and under the "Broadband" tab it lists Maximum Line rate
42.16 Mbps Up & 75.66 Mbps Down. Can I assume that I won't be getting close to the 100Mbps down and should expect a speed closer to 75.66 Mbps?
Yes because my max says 125/55 even though I'm on 50/20 (which it also states).
Unless that extra bandwidth means that much to you maybe jump down a speed and put $10 back in your wallet.
Thank LNP for that.
Got a letter in the mail saying my area has gone live. Has anyone got any feedback on FTTN in the Earlville area? Is it really worth switching over right now?
I normally get 24Mbps sync on ADSL2. I'm just not sure it's worth the expense with buying a new modem/router seeing as a good one that is compatible seems to be a bit on the expensive side at the moment.
What do you guys think?
ISP?
Contention ratio is the other factor, and that is dependent on your ISP. Might not be an issue, might be...
Yeah I thought I'd be getting at least 80mbps on a 100/40 plan. Might give em a ring tomorrow and see what they say. Doubt they'll say much but the usual BS.
I'm curious, what exactly can't you do with 60 Mbps?
Not saying you shouldn't be annoyed about it, but your speeds aren't bad, and are certainly far better than DSL 1 or 2, for roughly the same price or cheaper.
Anyone have any update on the Tablelands rollout? I've seen plenty of work going on in Atherton and Yungaburra so I'm hoping it's still on schedule. Got a generic letter from iinet telling me the NBN will arrive at my address soon and to register my interest (I'm not currently a customer).
Anyone have any update on the Tablelands rollout?
Depends on where you live in the Tablelands. Check out mynbn to check your location...
http://www.finder
Fixed wireless has been deployed in several areas around the towns and FTTN is currently being built in some of the centre of them
Yea same. I've also noted that the RFS has actually been moved to the tail end of July instead of August so obviously we're making some progress! All i can really say is that if you manage to see any of the contractors doing work, ask them a few questions.
I've also noted that the RFS has actually been moved to the tail end of July instead of August so obviously we're making some progress!
That sounds promising. Where did you find this information? I'm still seeing the original date on the finder website.
I've had a chat to a couple of the contractors working at the end of my street, but they were fairly tight lipped about the rollout schedule.
Trinity Beach (4SHF-02) has moved back to December according to MyNBN :(
Trinity Beach (4SHF-02) has moved back to December according to MyNBN :(
Yes and they managed to chop a cable the other week which killed telephone and Internet for a complete week.
They also blamed rats for chewing through a rat proof cable for loss of internet.
Also apparently for Trinity Beach there is a whole lot of Copper to replace as it is corroded and bad condition.
I am with TPG for many years with never a problem so cannot wait for TPG NBN as prices including telephone setup is pretty good only beaten by DoDo which is not highly regarded.
Yes and they managed to chop a cable the other week which killed telephone and Internet for a complete week.
Really? I didn't lose internet for a week..
Also apparently for Trinity Beach there is a whole lot of Copper to replace as it is corroded and bad condition.
So why aren't we getting fibre? Mmmm
So why aren't we getting fibre? Mmmm
Fibre to Node boxes installed going to cost big money if you want fibre all the way to house/unit etc.
Depends on what street you live on which cable cut affected you. As normal Smithfield knew bugger all about anything as per normal Telstra.
Anything Malcolm Turnbull had any hand in you know is totally screwed $37 Bn already gone with no explanations wish it was in my bank...
Woree has been moved up to 8th July....lol
Trinity Beach (4SHF-02) has moved back to December according to MyNBN :(
mine area was moved back about 4 times in the time leading up to its activation, finally got done a year or so later
Woree has been moved up to 8th July....lol
Mt Sheridan has also been moved to an earlier date, Was 15th of July iirc, It now shows 30th of june.
According to http://www.finder.com.au/nbn-tracker
@poolboy
http://www.finder.com.au/nbn-tracker/rollout/4ATH-02 � Use to be Aug.... I notice the Ath/Yungy side hasn't changed....
Use to be Aug.... I notice the Ath/Yungy side hasn't changed
Interesting. At least that is a positive sign it is all on track. Thanks for the link!
So I had a call from Internode regarding my sync speeds. According to NBN Co, as I'm just over 1KM from the node exchange I will not do any better than 25Mb down
Its not about distance to the exchange... its about the length of copper wire between your place and the fible at the node.
How far are you from the node?
so my dad lives in edmonton on hancock street.
anyone know where the Node is in this area?
so my dad lives in edmonton on hancock street.
anyone know where the Node is in this area?
From memory, there is one on Ravizza drive, opposite Ravizza park...
4EDG-06-16 RFS this Friday 8th. Just jizzed in my pants. :)
4EDG-06-16 RFS this Friday 8th.
I'm hot on this node too.
Went in yesterday and arranged connection with Telstra.
Did they tell you what speeds we can expect Greg?
No.. They don't tell you that.
No.. They don't tell you that.
I asked when I rang on Wednesday but was told they couldn't tell me till it was switched on.
Well on one particular street at Trinity Beach they have now dug up 5 times and reinstated. What a debacle Currently working in about 10 Copper boxes now all open to the elements..
No wonder put back to December and that could be optimistic.
Bloody Internet goes off every day for any period of time but at least relatively short less than 2 hours.
Here is some fun information for you all.
I bought my first property in Bungalow, one of the driving factors being that it has FTTP (Fibre to the premises, it goes right to my front door).
For the past 1.5 years I have been enjoying the fastest internet available in Australia.
Recently my download speeds have been dropping from 90Mb/sec first thing in the morning, to around 15Mb/sec in the afternoon, to an astounding 5-6Mb/sec in the evening during peak times. Sometimes I only get 1ish.
I launched my case with iinet, they requested I do 3 days worth of testing, each test I had to plug the PC straight into the NBN box, with a test in the morning, the afternoon & the evening for 3 consecutive days. I had to do ping tests, trace routing, downloading multiple files at once.. then downloading 1 large file. Each test took around 30 mins.
The tests were all very similar results.. fast in the morning, crap in the evening. I sent the results back to iinet & they finally came back to me yesterday... saying the Cairns exchange is overloaded & running close to capacity.. and.. that other people had been complaining about it too.
1 ) How the hell can the exchange already be overloaded, when this technology is meant to be driving us into the future for the next 10-20 years. Especially considering I have the fastest available full fibre connection, how on earth are people with mixed mode and copper technologies going to cope..
Half of Cairns isn't even connected yet! I work on Anderson st, we are close to being able to sign up � but there are thousands of business and homes still to be connected.
Poor Planning.
2) Why on earth are they getting me to do 4+ hrs worth of testing.. when they already know the fault is that the exchange is running at capacity!!
Obviously I am not happy at the situation, iinet have told me something may be getting upgraded on the 30/7 but if that doesn't happen there is no ETA. I know it isn't going to be a quick fix to upgrade an exchange.. if that is even the problem after all. (some searches say optus and iinet having problems not buying enough bandwidth). Here is a link to the problem : https://www.iinet.net.au/status/4808023
The only offered 'resolution' from iinet is to scale back my plan to the minimum NBN 25Mb/sec.. are they serious?!?? Even if I paid for that cheaper plan, they are only going to be able to deliver a 5th of that speed during peak times! Its been proven! I complained that I am paying $99 per month for a service I am not receiving, iinet have offered a one-off credit of $50.
I asked them if I changed to another vendor, i.e Telstra, is it possible that i would get a faster speed..
iinet responded that I am in a contract with them until November, if I break that contract then I will be charged additional break fee's.
Correct, we are in a contract.
Surely contracts work 2 ways. They are providing a service that at times is 5% capacity of what I am paying top dollar for.
They are not providing the service that I signed up for, that's for sure. I now have 3 days worth of test documentation to prove so.
Does anybody have any advice here?
A colleague said to launch a case with the telecommunications ombudsman, which I have now done.
But where do I stand on breaking the contract?
Edit: added in the link to the post, as I have sent this to the Cairns post to look at.
Go back to iinet and state you will go to the TIO if they do not release you from the contract. They should get on their knees and kiss your shoe and release you. If not, TIO it is and you can let them give them a one, two.
Just found this too, from another iinet thread..
https://www.iinet.net.au/status/4808023
Not good. Maybe its just iinet?
Not good. Maybe its just iinet?
For areas that still do not have NBN iinet have been sending out mass mailings trying to drum up custom.
As a TPG customer for many many years but only ADSL there was never a problem until the last couple of months although everything is due to Telstra and NBN. The worst thing is nobody will take any responsibility or even admit to anything being wrong.
As a TPG customer for many many years but only ADSL there was never a problem until the last couple of months although everything is due to Telstra and NBN. The worst thing is nobody will take any responsibility or even admit to anything being wrong.
What is it you are trying to say here?
Obviously I am not happy at the situation, iinet have told me something may be getting upgraded on the 30/7 but if that doesn't happen there is no ETA. I know it isn't going to be a quick fix to upgrade an exchange.. if that is even the problem after all. (some searches say optus and iinet having problems not buying enough bandwidth)
Unfortunately this is sometimes an outcome of the CVC charging model of NBN's wholesale access network
http://blog.jxeeno.com/cvc-r
http://blog.i
As per jxeeno's blog above, just to guarantee delivery of 5Mbps of bandwidth to a user on a 12/1 NBN circuit would potentially cost an ISP upwards of $161.50/mth, for 12/1 plans that ISP's typically retail to customers for $50/mth you can see something has to give.
I asked them if I changed to another vendor, i.e Telstra, is it possible that i would get a faster speed..
iinet responded that I am in a contract with them until November, if I break that contract then I will be charged additional break fee's.
In terms of breaking contract you'd need to read the fine print carefully, and see if you can escalate the issue with your ISP if they definitely aren't upholding their terms of contract and whether they will allow you to exit early, if by the sounds of it you're 18 months into a 24 month contract I would think they may be able to offer some leniency in waiving exit fees
Well on one particular street at Trinity Beach they have now dug up 5 times and reinstated. What a debacle Currently working in about 10 Copper boxes now all open to the elements..
No wonder put back to December and that could be optimistic.
Bloody Internet goes off every day for any period of time but at least relatively short less than 2 hours.
Yup I've been experiencing this too. All the pillars are open at the moment with guys working under umbrellas.
What is it you are trying to say here?
So what don't you understand Gregy ?
Complete and total farce is what springs to mind and of course not our problem or nothing to do with us. As taxpayers money just disappears down the plughole
WE need to get old mate Entsch onto it!
Got the NBN in Earlville a few weeks ago. Fibre to the node and the copper network in our street is practically crumbling. On a 20 Mbs plan with iiNet. Getting 15 to 20 Mbs during business hours most of the time with regular line dropouts that last a few seconds at the time. After 6 pm download speed is woeful and regularly drops below 1 Mbs. This is far worse than what I had previously on ADSL and makes watching streaming media virtually impossible. I complained and was told that it is a congestion issue that could not be foreseen. I feel totally ripped off! Imagine if our electricity output was reduced to 10 % when everybody comes home from work...
This is far worse than what I had previously on ADSL and makes watching streaming media virtually impossible.
Complain to your ISP, and complain to Warren Entsch! Perhaps consider writing to Cairns Post if this continues for the next few weeks.
I have done both. Entsch's office refuses to accept responsibility for the crappy infrastructure they have saddled us with and told me it is the provider's responsibility. iiNet is aware of the problem and is failing to fix it. They also sold me a router, which they assured me would work with USB printers, but doesn't. So how do I get this fixed ? Are any of the other providers able to deliver the contracted network speed in Cairns? The reason I chose iiNet is because they are hosting my business email and I have always been extremely happy with their Australia based technical service. It sounds like the iiNet NBN customer service is handled by South African call centres!
Iinet tech support is handled by South Africa, South Australia, or Auckland.
Contact the telecommunications ombudsman, I have over the weekend. More people complaining to them about iinet, surely will give us better results. Just fill out an online form, takes 5 mins.
Interesting dilema not sure how most of the beach suburbs are going on in Future. Heard on the 'Vine' Trinity Beach Exchange is at capacity and huge amounts of Copper will require replacing. NBN put back to December at a minimum. Only Bigpond Customers can get ADSL 2+ at present.
So far received iinet letters of interest and also TPG. Might as well go DoDo and just get the cheapest poor service possible.
Not sure where Mr Entch is these days he used to have a flat at Yorkeys.
Another node materialised overnight in Caravonica, this one at 45 Impey Street.
http://i.imgur.com/mtlzGwS.jpg
man, what a mess they leave it in, could at least spend some of that 26 billion and buy some turf to put over it
man, what a mess they leave it in,
No point yet probably dig it up at least another 4 times..
No point yet probably dig it up at least another 4 times..
hahahah yeah probably
Wherare are you located Mac ??
It seems the issue is the crappy network, not the providers. At least with iiNet you get to talk with someone within minutes and they seem to take my concerns seriously. But I have no idea what the other providers are like.Starting on a basic plan seems to be the best strategy for the time being, as they can only deliver basic speeds regardless of the plan you're on..
Earlville, just off Mulgrave Road
I'm with Telstra on a 100/40 plan, hanging off 4EDG-05 (Earlville). I'm about 350m from the SAM.
I'm getting speeds of about 40/10.
Telstra NBN Tech team have advised me that Telstra and NBN are doing upgrades at the Exchange presently and expect the work to be completed next week.
LOL... I am in woree on ADSL 2 getting about 7 download.. I would die for 40/10.
I am hooking in to 4EDG-06 with Telstra.. when they can get the time.
I am getting a 100/40 plan but 40 down would be a good start.
I was almost getting my hopes up: 4-5 Mbs until 8 pm. Now down to between 0.25 and 1.5 Mbs....
I was almost getting my hopes up: 4-5 Mbs until 8 pm. Now down to between 0.25 and 1.5 Mbs....
Thats so SAD, Mac...makes me feel like my 7 Mbs ADSL2 is almost good..
But, never fear, I am jumping into the same problems you are having as soon as Telstra get me connected...
It's not all bad. Although my ADSL was faster at night, it cost me over $ 120 a month with landline and calls etc. Now I am paying $ 70 a month incl. calls, reduced to $ 35 while the congestion continues. So that leaves me with an extra $ 80 a month to drown my sorrows.
Heard on the 'Vine' Trinity Beach Exchange is at capacity and huge amounts of Copper will require replacing. NBN put back to December at a minimum.
Might as well just provide fibre for all the cost it will take. Stupid NBN, stupid Turnbull, stupid LNP.
Local radio station 4 CA recently moved premises and got connected to the NBN. Now their phone lines don't work anymore and they don't seem to be able to fix the problem. Quite ironic, since the host of the show had been railing against the NBN for years as a "waste of money" and an "expensive luxury", "so a few people could download movies a bit faster". Many of the regular listeners would then join in to ridicule the concept. While this show only has a limited audience, the ignorance and the attitude displayed there on a regular basis maybe explains some of the reasons why we ended up with the current mess.
How is complaining about the NBN as a waste of money and their phones now not working an irony?
How is it not?
Let me explain better. It is ironic because he railed against the original concept, not the NBN itself, and supported the flawed version we have ended up with. What is even more ironic, if not moronic, is that the same talkshow host now advertises the NBN on his show, so he can't be criticise them anymore.
Let me explain better. It is ironic because he railed against the original concept, not the NBN itself, and supported the flawed version we have ended up with.
But they're on FTTP being based in the CBD so perhaps they feel vindicated?
What is even more ironic, if not moronic, is that the same talkshow host now advertises the NBN on his show, so he can't be criticise them anymore.
That's the pressure of making money right there!
They might well feel vindicated because they are on FTTP, but most of us aren't and download speeds all over the place seem pretty crap. Of course we will never know if the system, as originally proposed, would have produced better results. The problems with the radio station are most likely caused because their antiquated equipment won't work with the NBN, but I do take some pleasure in the talk show host's anguish, after all the mis-information he had been spreading about the NBN when there was a different political party in government.
They might well feel vindicated because they are on FTTP, but most of us aren't and download speeds all over the place seem pretty crap.
I'm still failing to see the irony in your original statement. Their phones aren't working on the NBN roll-out they were criticising in the first place. How is that irony?
Yes we can complain about FTTN until we're blue in the face but the country voted in the LNP so most people are stuck with it (or at least will be!).
iiNET just confirmed to me that they have oversold the service in my area, that they don't have enough capacity and are waiting for NBN to install additional nodes.I was encouraged to make complaints to the NBN as well, as they are ultimately responsible for the crappy network. In the meantime I will receive a 50 % discount on my subscription.Apparently about 500 people are affected in this area alone.
Earlville, just off Mulgrave Road
Which SAM are you on mac, is it 4EDG-05? If so, there are only about 120 properties being serviced by this node, not 500. I know properties doesn't = people but I doubt there's 500 people affected too.
Did you read my previous post? It may hold some promise for you, if the Works that's scheduled for completion this week or next was a truthful statement. I have no reason to believe it's not, the NBN Tech rep referred directly to a list she had with improvement Works and timings.
Hopefully it is fixed when this happens in 15 days..
If it is not, we are screwed.
https://www.iinet.net.au/status/4808023
"Type: Fault (Minor)"
hahahahaha yeah righto iinet
No point in waiting around to be forced across...
Remember, you still have 12 � 18 months from your "ready for service" date, until the old copper network is shut down...
No point in waiting around to be forced across...
Slower speeds than I'm currently getting seems like a pretty good reason to wait
Slower speeds than I'm currently getting seems like a pretty good reason to wait
Well, I figure I don't have much to lose, I was living in Morroobool, Had 12 MB down on adsl2, moved to a new house in Woree. Now I have less than 7Mb down.
So what do I have to lose?
With luck I might get high speed off peak and the bad side might be lower peak speeds.
I'm on the $99 bundle.. only cost difference is the cost to go 100/40.
I'll take the chance and bitch like hell if its very bad.
Most of the speeds being reported on Telstra Crowd Support are well within acceptable limits and are just a bunch of pretty petals that think they are entitled to 100mbit the whole time when they signed a contract that clearly says otherwise.
One I read was mad because his internet was dropping down to 26/10... I'm not fan of Telstra, I have been a Westnet, Internode or iiNet customer for 15 odd years now, but I really think they are the way to go if you want usable internet during peak hours right now. I'm sure the other ISP's will sort thier lives out in the future, but who wants to wait that long?
I would be happy (very) to get 26/10. Anything else would be a bonus
I am living in Mount Sheridan, 4EDM � 02, connected on Tuesday. Telstra, 100 /40, and getting 93/38. Very happy. :)
Good for you. What is your speed during peak times at night ? If Telstra can deliver those speeds, why can't the others ? Isn't it supposed to be a level playing field between all providers, unlike the ADSL when Telstra owned the network ?
I am living in Mount Sheridan, 4EDM � 02, connected on Tuesday. Telstra, 100 /40, and getting 93/38. Very happy. :)
Wow! Thats great. How far are you from the node?
Around 50m
This is my speed now, from tablet, 6.14pm.
http://www.speedtest.net/my-result/a/2065475938
Yes. You are correct. 4EDM-04. I think the ADA I'd is 02.
Got connected to iiNet FTTN NBN today in Bentley Park...speed test just now:
1.50 / 0.97 � bit of a joke!
http://www.speedtest.net/result/5478526120.png
On a positive note, my line is capable of 120 / 58 and syncs at my paid for speed of 12 / 1.
1.50 / 0.97 � bit of a joke!
http://www.speedtest.net/result/5478526120.png
On a positive note, my line is capable of 120 / 58 and syncs at my paid for speed of 12 / 1.
Bit Dismal... although it does say you are faster than 39% of Australia. Which I would find hard to believe.
I don't think you should be paying for that speed.
The state of our wonderful broadband has hit the press with this article in the Melbourne Age.
Down to 0.89 Mbps....sigh...how did they manage to screw this up so badly?
how did they manage to screw this up so badly?
one word............. Turnbull
There really is something wrong with our political system when political parties and their supporters in the media are prepared to sabotage and undermine such important infrastructure for political gain. When I think of our local TalkBack show ridiculing and campaigning against the NBN for years when the ALP was in government and see what we have ended up with, it makes me furious.
I live a bit further west than most of you. Just had SkyMuster satellite installed. The installation went well enough for me. Everything connected and speeds have been consistent. However the NTD was noisy, and fortunately there were others, so they exchanged it.
I've been reading the SkyMuster, Satellite, and SkyMesh threads solidly the last few months. The following is only a partial list of what a debacle Skymuster has become.
We were told to leave everything turned on permanently because turning it off would screw up the system. Obviously NBN Co forgot that many of the people they were catering to, had limited electricity and needed to turn things off when not used. Derrr.... Seems to be sorted now, for most people.
There are installers who don't turn up, and don't phone. Installations not completed. Installers telling people to call the RSP to activate when it's automatic. Internet won't connect. Internet connected for a few days then stops. Internet fails, after the ISS dish has been removed, so they're stuck with no internet at all.
Consequently RSPs have been inundated with complaints, about what is an NBN failure.
Oh yeah, our "fast internet" is a choice between 12/1 Mbps and 25/5 Mbps. None of this 100 luxury stuff.
I've been using Telstra 3G mobile internet for the last 6 years. Speeds were adequate for the first 4 years, then it suddenly went slow about 2 years ago. Speeds are too often below the old dialup of 56kbps. Just can't open pages sometimes.
my point is more about how the NBN come up with their reasoning for choosing certain areas over others?
On top of all this, some airlines are going to use SkyMuster for inflight internet. This has made a lot of us somewhat annoyed, as we understood it was for people who've never had fast internet.
How close are you to your green box Quasi-Evil? I would be happy with your speed.
620m cable length according to Dial Before You Dig. I'm in a newer area of Mooroobool so I can only assume that I am lucky enough to have fairly good copper still.
620m cable length according to Dial Before You Dig. I'm in a newer area of Mooroobool so I can only assume that I am lucky enough to have fairly good copper still.
Thanks. Very impressive speed. Especially so considering your distance form the node.
That gives me some hope.
Sorry to say Telstra Normal why the support just amazes me.
What are you on? Please stick to the thread your posts are just pointless.
What are you on? Please stick to the thread your posts are just pointless
Thank You Moderator Will Do. NOT
Defenders of the Galaxy or Telstra Ha Ha Ha Ha Ha. Enjoy Shite Service.
Please be aware that some people were running Fibre Optic systems elsewhere before most dummies here were even born that claim to be experts.
How many superstars know the difference between Multi Mode Fibres and Single Mode Fibres. The Silence is deafening.
I would be suggesting your friend gets his connection checked out!
wouldn't any issues on FTTP affect offpeak times as well? If it's 80-90+ mbps all day then 5-10 mbps at night, that surely indicates congestion in the CVC/backhaul.
And funnily enough the peaktime slowness only started some time after the TPG acquisition.
Hi, Gonzorrr I got the speed check for you. Around 7.30pm
http://www.speedtest.net/my-result/a/2072096358
8:45 pm. Download speed is 1:27 Mbps. Forget about watching SBS in demand. NBN has no record of iiNET raising the issue with them. iiNET told me that's because this is part of a larger problem. Yeah, whatever...It's just not working and it's not good enough.
What a Kin Joke here at Northern Beaches no NBN and the Internet Broadband has been going off every 5 minutes on Sunday 17/07/16
It was solid all day for me at Trinity Beach...
22:30 pm and we're back up to 10 Mbps. So 3 to 4 hours every night iiNET is suffering from " congestion"...You'd think they'd be able to crank up things when there is high demand? After all, that's totally predictable.
Latest update; apparently quite a few people in my area are having this undefined problem and they are still 'working on it". Can't tell me what the problem is (something to do with upgrading the CVC ???), can't tell me a timeframe, cannot comment on my below 1 Mbps speeds and are still actively promoting their 'service" (super fast internet with no download limits!).
I believe iinet/TPG/Internode group have not bought enough CVC from the NBN. That is why there is a backhaul/congestion problem.
I see they updated their site 4 days ago https://www.iinet.net.au/status/4808023 where is actually said it was a CVC problem, and removed that from the page so that we dont have too much information.
They are well aware of the problem, id say they are probably purchasing more piece by piece until the complaints start going down... The complaint has been live since the 26th of last month I am pretty sure, they did tell me over the phone something is happening on the 30th of July (11 days as per website) but they were unsure if that would fix the problem.
That is what leads me to believe they have purchased more.. it kicks in on that date.. but it may not have been enough so their problem quite likely will not be fixed.
Still waiting to hear from them since the Telecommunications Ombudsman contacted them, I know they have been contacted.. and they have only a week or so left to rectify my case.
Was scheduled to have the NBN technician front up tomorrow to switch it all on so thought I'd ring just to confirm the appointment was still happening only to be informed not till the 1st August.
How come you get told when placing your order everything will be smicko within 5 working days and how come Telstra couldn't be bothered to notify me?
Unlike others I haven't had to take a day off work luckily.
</rant over>
only to be informed not till the 1st August.
Just checked my work order online... has been moved to 1st August as well.
You can check your order here
https://www.my.telstra.com.au/myaccount/track-my-order
Guess the rain must slow connections down as well.
Better than mine, my iiNet NBN order is on hold due to Network Augmentation required, normally that would mean connection at an MDF but I live in a duplex and there is no MDF so its got me stumped. Regardless I know thats a bad hold reason so I'm probably just going to cancel it and stick to my ADSL until my contract is up in a couple of months then apply with Telstra or another ISP.
You might be well advised to wait until the various providers can actually deliver at least half the network speed they are promising, so you won't be stuck with 1-2 Mbps during peak hours.
You really should just put in a TIO complaint and get them to contract break for you then apply with another isp outside of the TPG group. Everyone i know on Telstra is not suffering this congestion.
I have complained to the TIO who rejected my complaint as being outside their jurisdiction. I have lodged a new complaint and received no response so far. I have also complained to Entsch's office, who are following up on their end. I am reluctant to leave iiNET as I have other services with them. Going back to Telstra would have to be the very last thing I want to do. My experiences with them in the past have been so bad, I never want to have anything to do with them again. Does Optus provide a decent NBN service in Cairns ?
Does Optus provide a decent NBN service in Cairns ?
I heard back from a very helpful fellow from Capetown last night about my TIO complaint to iinet.
He straight up said look we cant provide the service, so they would release me from my contract.
He couldn't speak for other telco's but said iinet group is definitely at capacity in the Cairns region.
He told me they have ordered more CVC from NBN, but the upgrade happens when the NBN Co is ready for it to happen.
The planned upgrade is for the 30th July, but he mentioned these dates often blow out (can only imagine that would definitely be the case for Cairns then) he also told me if I don't notice a change then to follow it up with iinet again for a new date.
For now I will wait until the 30th and see if there is any improvements, if not then I too will potentially be looking to Optus, as they offer a no lock in contract (handy purely if they cant supply the speeds either, although there is higher upfront costs). But their NBN plans seem reasonably priced.. I could pay $10 more than I am currently with iinet and get unlimited 100/40 with Optus.
Curios if anyone is able to post speed tests at night peak times?
Thanks for that info. Would also like to hear from other Optus users. I have had my mobile with them for many years and always happy with the service. What happens with the phone with changing providers? When I changed from ADSL, it took a week to reconnect it.
I'm on FTTN they use optus for Cairns POI and all top speeds all the time.
Good for you. I talked to Optus when checking for potential alternatives to iiNET. They told me the best they could promise me in my area was 12 Mbps and would not be drawn on potential congestion issues other than saying that Optus and Telstra were less affected, because they had better access to the NBN than smaller providers.
I put this to iiNET who ( predictably) told me that all providers have equal access and that Optus was not telling the truth.
I used to have my landline with Optus until they pulled out of Cairns years ago. Still have my mobile with them and overall very happy with their service. Was reading up about their media/NBN bundles, but found it rather confusing. Why would I get another TSB for Stan and Netflix, when I aleady can get them on my smart tv. There was also mention of additional charges and needing a second STB, but no clear explanation.
saying that Optus and Telstra were less affected, because they had better access to the NBN than smaller providers.
iiNET who ( predictably) told me that all providers have equal access
all providers have access to the amount of CVC bandwidth that they buy from NBN, and the amount of backhaul from the PoI that they provide.
If the ratio of customers to bandwidth is poor, then you'll see congestion � any provider who doesn't buy enough to suit their customer base will get congestion.
So both Optus and iiNet aren't being entirely truthful. iiNet are trying to blame NBN for delays, but they should have planned ahead and ordered in advance (like Internode used to do when it was owned by Simon Hackett), but it's not something TPG will do, so you'll be stuck with congestion on a cyclic basis as customer numbers grow ahead of capacity.
Telstra and Optus have the advantage of their own fibre optic backhaul into Cairns, whereas other providers have to buy capacity from a third party fibre operator or reseller, but that's doesn't make others slower unless they fail to buy enough capacity for their customers (including growth).
EDIT: checking the AAPT website (AAPT is part of the TPG group), it seems that they have fibre capacity into Cairns too, tho unsure it if it's their own fibre or rented capacity on another fibre
Personally I prefer a smaller provider that provide reasonable speeds, than a large one that provides unmetered netflix, but fails to plan for the capacity for their customers to be able to stream the free netflix.
Edit: here's 3 speedtest results (all from APN in Sydney) to demonstrate the issue, all from NBN services on the Cairns PoI, all done in the last 10 minutes:
AusBBS 25/5 VDSL via ethernet: 23.1/4.4 (92% of plan speed)
NuSkope 50/20 FW via wifi: 34.6/16.6 (69% of plan speed)
Internode 100/40 FTTP via ethernet: 17.8/7.7 (18% of plan speed)
so the one that should be the fastest is actually the slowest, coz iiNet/Internode (TPG) didn't plan their upgrades to cope with demand.
loving Aussie broadband here in cairns on 25/5 connection, I'm on FTTN they use optus for Cairns POI and all top speeds all the time.
I considered Aussie, but they hadn't sorted their VDSL plans when I was RFS, so went with AusBBS instead � can you post a speed test from the evening peak usage period (ie 7:30pm-10:30pm)?
Surely its up to the NBN to force the RSP to deliver the product correctly or not at all.
Not at all � that would be anti competitive.
Providers are free to have high contention ratios, it's up to customers to choose the service they want by choosing which provider they spend their money with.
eg some customers may want to spend less and put up with slow peak speeds, as cost is a bigger factor than speed for them, others may want speed at any cost. What I don't understand is people paying higher prices for poor speeds (eg iiNet NBN customers) � these people need to ask to be released from their contracts and swap to a better RSP rather than complain on Whirlpool � only then will the poor performing companies suffer the consequencies of their poor planning.
What is missing is a good respository of info on how the various RSP's perform, which would make decisions easier, but in the absence of that info, you'll have to rely on recommendations from other users.
I chose iiNET because of previous good experience, not because of cost. I believe they will release me from my contract without too many problems, but my problem is to find an alternative provider who will actually deliver. Talking to Optus I really don't feel that confident that they won't suffer congestion issues as well and I find their media/NBN bundles confusing. I won't touch Telstra ever again. So what else is there? Like I said, I don't care about the cost as long as it works.
Not at all � that would be anti competitive.
so having a fair playing field where all end users receive a paid for service is anti competitive. DOH, re read the post
Providers are free to have high contention ratios
if they advertise that sure, otherwise its misleading and well that's an old adsl argument
some customers may want to spend less and put up with slow peak speeds
and there are plans aplenty, we are talking of overselling plans not what you can 'get away with'
What is missing is a good respository of info on how the various RSP's perform,
that's what the users are doing here in this thread?
keep posting those speed-tests but also include the locations and service... so we can add to this repository
so having a fair playing field where all end users receive a paid for service is anti competitive. DOH, re read the post
No, forcing all providers to provide an equally good level of service is anti competitive.
if they advertise that sure, otherwise its misleading and well that's an old adsl argument
Yes and this is the problem, especially with iiNet � if they advertise that they provide good speeds, then they should � luckily the ACCC and TIO can help people at least get out of contracts � but I agree that wouldn't need to happen if providers would advertise truthfully.
I chose iiNET because of previous good experience
unfortunately those days are over � iiNet is under new management now � or as Obiwan would say... "this is not the iiNet you're looking for"
So what else is there?
Aussie Broadband, AusBBS, NuSkope are three that have been mentioned in the last 2 pages of this thread � no need to only consider Telstra, Optus and TPG owned companies.
There are many talented staff that have left the larger ISPs as they were sold to TPG and now work for smaller ISPs that are filling the void.
No, forcing all providers to provide an equally good level of service is anti competitive.
So the whole aim of the NBN is to create some sort of competitive ISP industry is it? Where the RSP can choose when to provide the advertised and paid for service?
The nbn was advertised at 1 point as 5k per household Australia wide for 100/40.
This thread of late, has highlighted that fiction.
So yes the wholesaler should be forcing the point. Why on earth would you let the market dictate speeds?
Oh, you must be a capitalist.
I am not across all the technicalities of how the NBN works, I am just your average consumer, so please bear with my simplistic summary:
1) Every provider in Australia has equal access to the NBN.
2) The amount of download speed you get depends on the physical state of the network in your area and the amount of access your provider has bough from NBN.
3) If your provider has not bought sufficient access for the number of subscribers they have, there will be congestion and your download speed can dwindle to below 0.5 Mbps.
4) At the same time as your provider can sign you up on the basis of a certain service, they won't have to purchase the same service from NBN, making it in fact impossible to provide you with the service you signed up for.
5) Your provider can legally continue advertising a service they have no intention or will be unable to deliver because they will not buy sufficient access from NBN.
6) Some providers like Telstra or Optus may be less prone to congestion, because they have their own fibre optic backhaul (whatever that means).
7) Some of the smaller providers may actually buy enough access, so they can deliver the speed they promise, but of course you won't know for sure until you sign up. Why is this not compulsory ?
8) Technically a 12Mbps plan may work better than a 100 Mbps plan, depending on the honesty/capability of the provider.
9) Regardless of what anyone promises there is a limit to how much traffic the NBN can handle and as more and more people join in, no one will be able to deliver a proper service, unless the network gets upgraded/expanded accordingly.
10) The whole NBN is a shambles and just as confusing and dishonest as private health insurance policies.
Deleted not helpful Trolling.
I am not across all the technicalities of how the NBN works, I am just your average consumer, so please bear with my simplistic summary:
I cannot disagree with what you have posted. Does this sum it up?
However, the ACCC notes that the proposed provisions do not contain commitments from NBN Co to inform RSPs that a service will be placed into remediation. This could lead to a lack of adequate information from NBN Co regarding the speed level that can be expected by RSPs (and end � users) during the remediation period (as opposed to co-existence, where NBN Co has proposed specific data rate commitments).
And:
End-users are therefore reliant on RSPs informing them about the limitations of the service they are seeking to purchase and providing appropriate redress if the service is not achieving the expected quality and standard.
NBNCo is also now proposing:
? explicitly excluding FTTN, FTTB and HFC from the definition of the NBN Co fibre network, and
? specifying the point in the network at which the maximum data transfer rate is supplied (currently an NTD) when no NTD is used to serve a premises.
The above extracts are from the ACCC discussion paper on NBNCo's proposed changes to its Special Access Undertaking.
Please note: I have posted this here for information only.
There is already a WP thread started on this, which contains all the external links, and any further discussion should be there:
Well Internet stayed on without interruption over the weekend for Northern Beaches where NBN is just a dream at any speed.
Any company excavating the same place six times is not very efficient good job it is tax money.
Check out Optical Core Technology Bradford on how we did Jaguar Factory 1988.
Check out Optical Core Technology Bradford on how we did Jaguar Factory 1988.
Wow! Impressive. Did a whole company when NBN only has to do a whole country.
Oh, you must be a capitalist.
yes that's why I've been encouraging people to stop giving money to large businesses that value profit over honesty, and to instead support small businesses that are working hard to provide good service to their customers.
The reality is we live in a capitalistic society, so better to use your spending power to reward the businesses that do the right thing, rather than trying to convince yourself that the govt will fix all your woes.
Your provider can legally continue advertising a service they have no intention or will be unable to deliver because they will not buy sufficient access from NBN.
this is why an independent system is needed that will give end users an acurate indication of expected performance of each RSP, then users can compare value, not just price � this has already been proposed by the ACCC, but there was push back from politicians and industry. https://www.accc.gov.au/regul
Regardless of what anyone promises there is a limit to how much traffic the NBN can handle and as more and more people join in, no one will be able to deliver a proper service, unless the network gets upgraded/expanded accordingly.
the original NBN FTTP design had much more capacity built in than the VDSL network most will get. I imagine in time it'll be very similar to the previous situation where some people were on a congested Telstra RIM, and couldn't do anything about it. Hopefully the NBN will do something about it faster than Telstra did, but only time will tell.
Your provider can legally continue advertising a service they have no intention or will be unable to deliver because they will not buy sufficient access from NBN.
there is a particular kind of evil known as "fine print" � it needs to be stamped out � the best way to do that is to vote with your wallet, and stop giving money to companies that aren't providing the value that they are advertising.
https://www.iinet.net.au/status/4808023
Edited 14 hrs ago, they have tapped another 24 days onto when this should be fixed.
Time to jump ship.
Calm down , just having a bit of fun.
I agree that the whole of Australia where possible should be fibre all the way.
After all when you look back to 1995 Optus was running fibre to the home in Melbourne and Sydney and other cities for their pay tv network and that was almost 20 years ago.
Our politicians have stuffed this one up.
Edited 14 hrs ago, they have tapped another 24 days onto when this should be fixed.
Time to jump ship
Time to jump ship indeed. iiNET has now suddenly reneged on their previous offer of a discount and continue to charge me the full rate.They have also changed their tune, refuse to accept any responsibility for the congestion issues and are blaming NBN. Very disappointing. I may have to take my other services with me. A pox on them !
I considered Aussie, but they hadn't sorted their VDSL plans when I was RFS, so went with AusBBS instead � can you post a speed test from the evening peak usage period (ie 7:30pm-10:30pm)?
sure 7:38pm 25/5 FTTN
Is anyone able to post a pic of Optus 100/40 connection during peak hrs?
Please? :)
sure 7:38pm 25/5 FTTN
http://www.speedtest.net/result/5504475678.png
Time on the speed test pic shows 2.37am...
9:26pm
http://www.speedtest.net/result/5504680935.png
Time on the speed test pic shows 4.26am;
Why the difference?
I'm now seriously looking at changing providers. Does anyone have any experience with Aussie Broadband or others in my area (4EDG-05-06) that are not as badly affected by congestion as iiNET? The lady at Aussie Broadband told me that they backhaul through Optus, so it depended on who iiNET backhauls through to determine if we may have the same congestion issues. Well, at least she was honest enough to point that out. So who does iiNET backhaul through ? If it is not Optus, I'll change providers straight away.
Not to do with the timezone different (GMT vs AEST)?
It could have something to do with "PDT", but I don't know what that is...
I'm now seriously looking at changing providers. Does anyone have any experience with Aussie Broadband or others in my area (4EDG-05-06
Shhhhh we don't want others using our bandwidth, stay with iinet
Shhhhh we don't want others using our bandwidth, stay with iinet
That's what you get for bragging about your great download speeds. Seriously, though, I do like their plans, but if they are using Optus for their backhaul, why wouldn't I just connect with Optus ?
It could have something to do with "PDT", but I don't know what that is...
Pacific daylight time, daylight savings time on the west coast of the US.
That's what you get for bragging about your great download speeds. Seriously, though, I do like their plans, but if they are using Optus for their backhaul, why wouldn't I just connect with Optus ?
I'm using Internode which, at this point, is using it's own backhaul rather than TPGiiBorg's. Thus far, performance has been excellent (I'm in Edmonton out the back of sugar world, cbf looking up the area code), 87/37 out of 100/40 most of the time, 60/35-ish during peak.
I think the TPG conglomerate have jumped the shark somewhat, their "unlimited" schtick means they are oversubscribed to hell. Know quite a few ex-TPG customers who went looking for a service that worked (let alone "worked very fast").
Pacific daylight time, daylight savings time on the west coast of the US.
Thanks for that...
cbf looking up the area code),
4EDM-02 I think...
I think the TPG conglomerate have jumped the shark somewhat, their "unlimited" schtick means they are oversubscribed to hell.
Do you know who iiNET use for their backhaul ? TPG's ?
In other developments iiNET South Africa has gone all heavy on me about a discount, but iiNET NZ told me that they would back pay me 50 % on my current subscription. Just having to deal with overseas call centres is enough reason for me to change provider. I chose iiNET because of the previous excellent experience I had with their Perth based technical support.
So the trick now is to find a provider who is not affected by congestion in my area.
Do you know who iiNET use for their backhaul ? TPG's ?
iiNet and Internode are both owned by TPG, so will use TPG's fibre backhaul. AFAIK all 3 brands did have (may still have) their own seperate CVC allocation with NBN.
I'm using Internode which, at this point, is using it's own backhaul rather than TPGiiBorg's. Thus far, performance has been excellent
I know Internode at Westcourt is often congested in the evenings on FTTP (see speedtests in my previous posts � which were done using a directly connected PC � the same setup gets great speeds during the day).
Can you post a traceroute � I was pretty sure iiNet merged into the original Internode network before TPG bought them, so I can't imagine that Internode has separate backhaul (tho each may still have a separate CVC allocation on NBN)
Surely its up to the NBN to force the RSP to deliver the product correctly or not at all.
John Lindsay's comments in this article explain it well: http://www.itnews.com.au/feat
ie there needs to be cheap ISPs for those who want to pay less, but those people need to be aware that at the cheaper price, speeds will reduce during peak times.
But I agree we shouldn't have companies advertising that they provide fast speeds and then not.
there needs to be cheap ISPs for those who want to pay less, but those people need to be aware that at the cheaper price, speeds will reduce during peak times.
But I agree we shouldn't have companies advertising that they provide fast speeds and then not.
I don't require a cheap plan, I just require one that delivers. I'd gladly upgrade to a more expensive plan, if there was any guarantee it wouldn't suffer congestion. What's the point of paying for 50 or 100 Mbps, if it drops down to less than 1 Mbps at peak times? You might as well be on a cheaper plan for the same outcome. I don't need a lot of speed, just a consistent minimum of at least 5 Mbps. Getting less than 0.5 Mbps at times is simply pathetic.
This should help with the congestion:
https://delimiter.com.au/201
Edit... Also internode http://www.internode.on.net/r
Atherton/Tolga � 4ATH-02 is listed as going RFS today but nothing yet. Waiting to hear back from my Optus contact to hear if applications can be lodged yet. Fingers crossed it's not too far away but following other posts, I'm not expecting the process to be easy.
Atherton/Tolga � 4ATH-02 is listed as going RFS today but nothing yet.
Your POI is 4TNS Townsville, so it will be interesting to see your stats when you come on line, as compared to the Cairns POI....
I also have four brand new Telstra TG799VAC (long story), more than happy to give you one mate, they're the type they'll send to you.
Wow.. you have 4...wow.
If you don't mind giving me one that would be great!
PM your mobile mate, I'm in Quail.
Taken at 2131 tonight � http://www.speedtest.net/my-result/5519414009 � Telstra FFTN 25/5 so doesn't appear to be any congestion.
Taken at 2131 tonight � http://www.speedtest.net/my-result/5519414009 � Telstra FFTN 25/5 so doesn't appear to be any congestion.
Looking good..
I picked this up the first time I called them and went through 4 different departments.
you got off lightly, I have had times I have been pushed around to around 8 different idiots who still didn't know what they were doing and I ended up abusing the last one and just hanging up. haven't called the idiots back since, worked stuff out myself, what I cant work out I live without. I'm sick of the frustration I have to deal with every time I ring the idiots, normally no less than half hour on hold and going through different departments, they cant get it right.
I just cancelled my contract with iiNET after I found out last night that a neighbour was enjoying 38 Mbps with Telstra, while at the same time I had 0.89 Mbps with iiNET...
Yet, they are still advertising their services with super fast streaming etc.
I just cancelled my contract with iiNET after I found out last night that a neighbour was enjoying 38 Mbps with Telstra, while at the same time I had 0.89 Mbps with iiNET...
another mate of mine is going through the same crap, I told him to go get a decent ISP.
another mate of mine is going through the same crap, I told him to go get a decent ISP.
What is becoming increasingly obvious to me is that all this congestion stuff is a blatant lie. Just signed up with Telstra. Hopefully it won't be another traumatic experience. The last time I dealt with them was over 15 years ago...
What is becoming increasingly obvious to me is that all this congestion stuff is a blatant lie
its proving that it actually is congestion and that iinet didn't forecast the take up correctly.
its proving that it actually is congestion and that iinet didn't forecast the take up correctly.
Call it whatever you want. When I complained, iiNET continued to blame the NBN and told me that all providers were similarly affected, which is not the case.
Node going in at Oleander St, Holloways beach. Can't say I'm too excited. Anyone still with Internode on FTTN in Cairns? I know iiNet bought them out but just wondering what congestion is like.
Just FYI I have been connected on FTTN with Telstra on an 100/40 plan on 4EDM-04 (White Rock)
Synced at 109/40 line can achieve 123.57/58.61 I sit approx 250m from the node
Speed test puts it at 90.17/39.35 and I have not noticed a slowdown in peak hours but will continue to check.
Will post a link to a speed test when I get home this afternoon.
http://www.speedtest.net/my-result/5522021849
Gateway Stats;
Maximum Line rate � 58.46 Mbps 123.28 Mbps
Line Rate � 40 Mbps 109 Mbps
Output Power � 12.3 dBm 6.7 dBm
Line Attenuation � 4.9, 19.9, 29.1,N/A,N/A dB 11.5, 25.4, 37.7 dB
Noise Margin � 13.6 dB 10.4 dB
Not sure if said before, NBN Cabinets are starting to appear around Smithfield (these are just the Cabinets, no other work has been started). Finder.com.au has it finished in Nov2016 and I remember seeing the Telstra rollout stating RFS around Nov-Dec.
See if they can keep that kind of timeline.
Maximum Line rate � 58.46 Mbps 123.28 Mbps
That's pretty impressive. Was that around 8pm?
I've been a customer of Internode for years but since the buyout have found that streaming buffers more and more in the evenings these days. My be time for a switch. Fond of my free usenet access tho'
I was just before I posted it.. so a bit after 8pm.
Telstra always charge too much but if you have other services with them you can usually work a deal direct on the phone.
The speed and up-time is worth it, even with ADSL2 before I switched I was connecting at 17 -19Mbps with next to no slowdown in peak times.
I will keep watching it and see how FTTN goes long term any changes I will keep you all posted.
Well, I am off to a good start with Telstra. Apparently an appointment is booked on 1 September to complete activation of my NBN connection and another one is booked 5 days later for someone to set up the modem ??? With iiNET, I simply installed the modem myself and the NBN was switched on without me seeing any technicians. So what is this all about ?
I rang up yesterday to find out what was going on and instead of talking to NZ or SA , I am now talking to India. Someone was going to call me back, but they didn't.
So I had another go today and it turns out that although I ordered self-install and advised that I already had a NBN connection and FTTN, the wrong sales order was issued, it needs to be canceled, a new one needs to be generated, it will take 48 hours etc. etc.
Why the hell can't we run the NBN ourselves in this country ? This is total insanity..
Why the hell can't we run the NBN ourselves in this country ? This is total insanity..
I spoke too soon...The person in India connected me to the sales team in Brisbane, which was refreshing , although the salesperson was surly and argumentative to begin with. It took an incredible one hour to generate a new order over the phone, which was identical to my original online order, but does not require 2 technicians on 2 different dates. She insisted that the technician had to fix some wires to the house, although that doesn't appear to have taken place with iiNET. She declined to explain. Fingers crossed...I'm getting the impression that it is easier to get a bloody home loan than to be connected to a properly working NBN service...
Well, I am off to a good start with Telstra. Apparently an appointment is booked on 1 September to complete activation of my NBN
Don't get your hopes up mate, I've been waiting over a month for Telstra to switch me over, my 3rd appointment is on the 8th. (not holding my breath)
The reasons they gave me for cancelling the last two appointments were gold, the 1st reason was that I called and cancelled!! haha!! Yeah nah..
Second reason was that they had issues/delays with the modem in the post and that I needed the modem so the technition could set it up, even though I had received the modem in the post 3 days after applying for nbn, Even though i specifically stated that I didn't want a gateway modem as I had a capable VDSL modem already.
I understand there is going to be some hiccups, but the reasons for my delays are just laughable.
I Hope you can get connected to nbn without to much dramas.
Don't get your hopes up mate, I've been waiting over a month for Telstra to switch me over,
Trust me, I'm not getting my hopes up. I don't know how anyone can run a business in such a shambolic manner and why this whole NBN caper is such chaos.
For the time being, I am on the NBN with iiNET , but not happy with their download speeds during peak hours.
Telstra person in Brisbane assured me that they could just swap it over.
That's after the totally unnecessary "what do you want ?", " so you want a new internet connection and landline ?", "no, so what do you want then" introduction...
Overall the NBN in Australia has been a total disaster but not really sure who to lay the majority of blame against. I cannot honestly see a great improvement anywhere as the infrastructure mostly is quite old. For a first class system really need a ground up system instead of a cobbled together bits and bobs method. I am afraid we will continue to be 20 years behind the developed world whatever the Telstra Clones may say.
Gregy, what speeds you getting?
Gregy, what speeds you getting?
Hey... My connection was again delayed. Now due Moday, 8th. Lets hope.
Got the date for our NBN hook up the 12th
Gregy, what speeds you getting?
Hey... My connection was again delayed. Now due Monday, 8th. Lets hope.
Not good. When I rang after they changed my initial date I reminded them that I've been a customer for close on 30 years then spat it, then chucked a tantrum then had a little cry. :)
Then hung up.
I reminded them that I've been a customer for close on 30 years then spat it, then chucked a tantrum then had a little cry. :)
The person on the receiving end probably wasn't even born when you first became a customer...How have we allowed businesses to end up treating us like this? It's insane!
iiNET download speed seems to have been picking up the last few nights. If they keep that up, I might have to cancel the Telstra switch...
How have we allowed businesses to end up treating us like this? It's insane!
Well then I guess I should relay my NBN connection experience....
I ordered my service, got told an installation date. When the date came, the VDSL service was connected, I reconfigured my TD-W9970 modem from ADSL to VDSL and used the NBN at the advertised speed.
Oh did I mention I didn't choose Telstra or iiNet/TPG or Optus, as I preferred a company that wouldn't treat me with contempt, or lie to me about issues.
The customers are the ones with the power to choose � but if you keep rewarding bad corporate behavior, then you won't give those companies an incentive to change.
The customers are the ones with the power to choose � but if you keep rewarding bad corporate behavior, then you won't give those companies an incentive to change.
Agreed and I do try and support alternative businesses like the one you signed up with. Problem is that every time I do , after a while they get taken over by some other company and it all goes to shit. Over the years it's happened to me with E-fax, swiftdsl/ people telecom and now iiNET, amongst others. The problem with the NBN providers is that you don't know if they are going to deliver until you sign up with them. I did talk to some of the smaller players and it seems they use the infrastructure of Optus/Telstra/TPG anyway and are only resellers. In the past I had lots of issues with Commander ( who took over People Telecom) and they blamed Telstra for the shitty phonelines that kept breaking down. In the end they were just a reseller and any issues had to be dealth with by Telstra.
I talked to a very pleasant lady at AUSSIE NBN and she was honest enough to tell me that they used Optus for backhaul and that she could not guarantee what download speed I would have, as it would only be as good as what Optus could provide. Optus refused to commit themselves to any base speed, where Telstra told me ( I have it in print) that they could provide the base speed at the same level and quality through the day. I have been a happy Optus mobile customer for many years, but I don't know anyone in my area who has Optus NBN and can confirm that it works ok. I didn't particularly like their plans either.
Go with skymesh and be done with it. They don't nickel and dime on back haul in addition to ordering more capacity well before congestion becomes an issue. Custom plans, month to month no contact, unmetered Netflix, AUSSIE SUPPORT etc.
They're the new internode imho.
Custom plans, month to month no contact, unmetered Netflix, AUSSIE SUPPORT etc.
for how long?
Should be all good unless something happens to Paul but even then.
I will continue as the Managing Director and Chairman of the Board of Directors of the Australian subsidiary, and I will continue to hold a vested interest in the ongoing success of SkyMesh.
We will continue to trade as SkyMesh, we will not be changing our name or our branding in Australia. Our call centre and existing staff will remain in Australia.
That's exactly the point I made earlier. Every time you are on a good thing, some other business comes along and snaps it up. As I need reliable internet and phone for my business, I require stability and reliability more than anything else. I don't want to have to go through the hassles of constantly changing providers.
I am in EDM04 mount Sheridan. Last two days, my telstra nbn FTTN frequently dropping out. Has any one have same problem.?
I am in EDM04 mount Sheridan. Last two days, my telstra nbn FTTN frequently dropping out. Has any one have same problem.?
telstra nbn FTTN
I am in WTRK exchange area but still on ADSL but have been experiencing the same problem � maybe it is exchange based?
Thanks wildbill
I am in EDM04 mount Sheridan. Last two days, my telstra nbn FTTN frequently dropping out. Has any one have same problem.?
Yep I'm at mt Sheridan, only on ADSL though and have been struggling to get over 1mbs down and constantly dropping out.
A little better today now syncing at around 5mbs,(usually at 10-12mbs).
I am in EDM04 mount Sheridan. Last two days, my telstra nbn FTTN frequently dropping out. Has any one have same problem.?
I'n on FTTN (better to call it VDSL as it avoids confusing it with a fibre connection) at Edmonton (tho not with Telstra), and had no drops out at all apart from a 6 day loss of sync a few weeks back due to a programming error (thanks NBN). But before and after that event it's been perfect all day every day.
Thanks Dirac. It seems the problem is in telstra nbn FTTN. Could you please some one
who is using telstra fttn (mount Sheridan) confirm your connection status.
For those on 4EDG-07 (Including myself!) the revised RFS date looks like 9th Sept. now according to Telstra's updated rollout schedule: https://www.telstrawholesale.
Moved forward from Oct from the last update.
4EDG-08 is 11th Nov.
Really interested on how you go with your appointment time cause NBNCo are having issues with our area
AB have booked my activation appointment for 1st of September
Speedtest taken at about 8:20pm tonight. Thanks iinet...
http://www.speedtest.net/result/5542180111.png
I'm on 4EDM-02 on a 100/40 plan.
Going to see what happens at the end of the 9 days left for this fault they have logged on their website. See if they increase capacity. If not or if they push the date back again I'm contacting the ombudsman to get them to get me out of my contract with no penalty.
Speedtest taken at about 8:40pm tonight. Thanks Optus...
http://www.speedtest.net/result/5542227298.png
I'm on I don't know, somewhere in cairns north on a 100/40 plan.
never been below this no matter what time of day. got a few people online at the moment downloading when I did this test as well, I have had up to 98/39 when no one else online.
iiNET NBN down to almost zero at the moment. Getting 5 Mbps on my mobile phone with Optus 4 G! iiNET is getting worse by the day. It's absolutely disgusting.
iiNET is getting worse by the day
thats what my mate in Adelaide is saying on ADSL, speeds are a disgrace since they bought out ADAM.
Kind of making me glad my NBN connection is still in held and the planned remediation date isnt for another week. It's been over a month now with no explanation as to whats actually preventing me getting connected. The guy at iiNet handling the case has been really helpful but he knows about as much as I do. *shrug* at least I have ADSL I guess. Might just cancel the order with iiNet and put one in with Telstra.
Might just cancel the order with iiNet and put one in with Telstra.
I strongly recommend you do, although dealing with Telstra is no picnic either...
Might just cancel the order with iiNet and put one in with Telstra.
DEFINITELY, do it now before its too late else you'll end up on dial up speeds.
I strongly recommend you do, although dealing with Telstra is no picnic either...
dealing with Telstra is a LOT easier than Optus.
I am not sure what iiNET's cunning plan is. Bring the whole system to a grinding halt ?
For anyone still considering their "services", here are last night's speed test results:
http://www.speedtest.net/my-result/i/1737727273
This is a 25/5 plan for which I pay $ 69.99 a month.
At the same time I was getting the following speed through Optus Mobile:
http://www.speedtest.net/my-result/i/1732202594
This morning my speed is back to normal (23 Mbps), so there are no technical issues. Warren Entsch's office has looked into it and now agrees it is a "contention issue" and told me to contact the TIO, which I had already done twice and which got me nowhere. So now I am waiting for a switch to Telstra and hope nothing goes wrong. All I am asking for is a steady minimum of 5-10 Mbps at night.
"As you have recently suggested in your email, the most likely cause of your slow internet speeds is a contention issue. This typically caused when a retail service provider (RSP) does not provision adequate bandwidth when it is provisioning its network capacity, and this issue is the sole responsibility of the RSP".
"Telecommunications service providers are private companies so the terms and conditions of their goods and services, including the pricing and tariffs for internet packages, are determined commercially. The Australian Government does not have the authority to direct service providers in such commercial matters. This commercial arrangement extends to decisions regarding how RSP provision their networks."
No wonder they stuffed up the online census...
I'd think you should be able to get out of the iiNet contract just through basic consumer rights, without going anywhere near TIO..
https://www.accc.gov.au
Surely no one could say that speeds that slow could be considered fit for purpose, I know all the contracts say speeds 'Up to' but that is ridiculous.
I'm hoping that my connection lives up to the hype, at least 4ATH-02 has a POI out of Townsville not Cairns
I'd think you should be able to get out of the iiNet contract just through basic consumer rights
They have agreed to release me from the contract. In fact they didn't really seem to care and were happy to cancel it. After some pressure they also agreed to give me a 50 % discount, while I am waiting for Telstra to take over.
What baffles me is that they are allowed to keep advertising a service they obviously cannot and have no intention to deliver. What is the point of continuing to sign up customers who immediately will want to move on, because of the atrocious download speeds they are getting ? What's their angle ? Surely it is not just incompetence ?
For anyone still considering their "services", here are last night's speed test results:
http://www.speedtest.net/my-result/i/1737727273
The test server was in PNG, but I suspect it won't make that much difference. I'll be sure to warn my friends never to consider iiNET.
The test server was in PNG, but I suspect it won't make that much difference. I'll be sure to warn my friends never to consider iiNET.
I get similar results through Brisbane server and regardless which device I have been testing on (iMac, iPhone, iPad) and both wifi and ethernet connections.
I'll be looking at moving my email servers from iiNET as well, as I want to have nothing to do with this company anymore. Any suggestions for a good host company ?
Maybe complaints to accc under False or misleading claims?
https://www.accc.gov.
Good that they released your contract but bullshit that they are still advertising a product they can't provide.
I've been hosting through Netvirtue for the last couple of years, have been pretty happy with them.
Maybe complaints to ACCC under False or misleading claims?
According to Entsch's office: "the ACCC is currently conducting a consultation on retail broadband speed claims and performance information. The government looks forward to considering the outcomes of the ACCC's consultation process".
No mention of NBN speeds though.
Yes, I should take it to the ACCC, but personally I am sick and tires of having to fight those a****oles constantly, be it banks, insurance or telecommunication companies. I just want a service that works and get on with my life.
Kind of making me glad my NBN connection is still in held and the planned remediation date isnt for another week. It's been over a month now with no explanation as to whats actually preventing me getting connected. The guy at iiNet handling the case has been really helpful but he knows about as much as I do. *shrug* at least I have ADSL I guess. Might just cancel the order with iiNet and put one in with Telstra.
It is interesting that they have used the term remediation, because that opens up a whole new 'can of worms', as under their Special Access Undertaking, NBNco have no obligation to inform your RSP, nor you that remediation is required.
The ACCC is concerned that if RSPs do not inform end-users of remediation in advance, end-users may not be able to obtain adequate redress, for example, obtaining a discount for a lower speed and poorer quality of service or being able to, quickly and at no extra cost, change their plan with a lower speed.
According to ACCC and NBNco, remediation can mean that the copper cable in your service, and perhaps your area, is degraded, and needs replacing.
If that is the case, then congestion is not the problem, and it wont matter how many times you switch RSPs, the problem will remain until NBNco completes the remediation.
You can read about it here from the ACCC pdf:
The comments on remediation start half way down page 24, or you can use your browser's Find Function to search the document for remediation.
They have agreed to release me from the contract. In fact they didn't really seem to care and were happy to cancel it. After some pressure they also agreed to give me a 50 % discount, while I am waiting for Telstra to take over.
Please see above. If remediation also applies to your service, then iiNet obviously will be happy for you to move on because that's one less unhappy customer.
I'm not saying that your problem is not congestion, but in their SAU, NBNco are giving themselves 3 years plus to complete remediation, and that's a long time to suffer a below standard service.
Perhaps the TIO may be able to force NBNco to tell you whether your service requires remediation...
If remediation also applies to your service, then iiNet obviously will be happy for y to move on because that's one less unhappy customer.I'm not saying that your problem is not congestion, but in their SAU, NBNco are giving themselves 3 years plus to complete remediation, and that's a long time to suffer a below standard service.
Perhaps the TIO may be able to force NBNco to tell you whether your service requires remediation...
Since I only suffer from congestion/contention/whatever between approximately 6 and 11 pm every night and I have more than 20 Mbps the rest of the time, there seems to be no issue with the copper wires in my street at the moment...
According to ACCC and NBNco, remediation can mean that the copper cable in your service, and perhaps your area, is degraded, and needs replacing.
so you saying everyone that is on IINET has stuffed copper? and everyone on optus and Telstra have good copper? seem too much of a coincidence to me.
so you saying everyone that is on IINET has stuffed copper?
Mate, iinet is stuffed all round.
They are totally congested, are not keeping up with demand.
Thoroughly recommend jumping ship, I was getting less than 5mb at night with FTTP on a 100/40 plan.
Switched to another provider, back to happy 95mb+ land.
so you saying everyone that is on IINET has stuffed copper? and everyone on optus and Telstra have good copper? seem too much of a coincidence to me.
One of the more reasonable iiNET service blokes in NZ told me straight up that they had oversold the service and that I should get a discount. When no discount was forthcoming the service people in South Africa suddenly went into damage control and denied that any such arrangement was in place. I asked them to check all recordings and I was connected back to NZ where they agreed to honour the discount.The poor bloke who lifted the lid on the contention issue probably got the sack So yes, there is contention. There is also plenty of stuffed copper, but my copper is fine for the time being.
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