My speeds on Internode tonight
Test Results from Oz Broadband Speed Test
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Test run on 14/09/2016 @ 07:37 PM
Mirror: iiNet
Data: 4 MB
Test Time: 10 secs
Your line speed is 3.74 Mbps (3744 kbps).
Your download speed is 468 KB/s (0.47 MB/s).
Had a gutful of it. Called up Aussie Broadband and applied over the phone. Took 10 minutes all up. Now just need to wait for it to be activated.
For all TPG/iiNet & particularly Node customers, I called in to Node last night as the last 4 days I've been getting 2 Mbit or less speedtests from 5pm through to 11 o'clock at night (with upload varying between 5 and 35 Mbit...). For noting, I am on the 100/40 platinum package, my modem is still syncing @ 91/37 and my average speed test prior to this period has sat at around 85/35, which I have been extremely happy with.
The tech on the line confirmed a couple of things. One, that Internode is now sharing CVC connections with the rest of the conglomerate. I would hazard a guess that this is the reason Node is now offering "unlimited" connections, and is suffering the same issues caused by TPG's oversubscription tactics that have already been documented to cause problems for them and other ISP's under their umbrella . The second is that there is a currently a job to improve backhaul to the entire Cairns region, and that this congestion will continue to be an issue until that is resolved.
I am sorely tempted to jump ship at this point. Internode performance & service has always been top notch, but the TPG take over is having obvious effects. While I do completely understand that ISP's guestimate on the low side of utilisation to stop costs blowing out, having an entire region (and from what I understand, it's not just Cairns that has this issue) being hamstrung because TPG are a pack of cheap so and so's is unacceptable, particularly since I'm paying more for the same product. I've avoided TPG and gone with a 'premium' service purely to get away from this sort of crap.
Going to be on 2 weeks holiday out of the country and if performance hasn't improved by the time I get back, I'm out. If you're an Internode customer with this issue, even if you aren't prepared to change ISP's, please register the problem with Internode. The more people that get shirty about it and threaten to take their business, the more chance that something will happen sooner.
my speed optus just now.
http://www.speedtest.net
Let us know how you go CaptObvious
My monthly billing cycle just ticked over on Monday, so sadly i missed the chance to switch this month :(
even the upload speed is stuffed now.
I informed iiNet I'm breaking contract and won't be paying any exit fees. They have so far refused and gave me the generic troubleshooting guide nonsense despite the fact I stated in my original email to them that they have already admitted the fault is on their side by listing the fault on their website. Still didn't get anywhere so I contacted the TIO last night. We'll see what happens.
My parents 25/5 connection with Internode tonight:
Test Results from Oz Broadband Speed Test
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Test run on 16/09/2016 @ 08:25 PM
Mirror: iiNet
Data: 3 MB
Test Time: 10 secs
Your line speed is 2.85 Mbps (2851 kbps).
Your download speed is 356 KB/s (0.36 MB/s).
As soon as I get ABB activated and test it out for a week or so, I will switch them over. Internode should not be allowed to charge what they do for services like that.
I emailed and complained about it, and they gave me a month free for each of my connections as part of their congestion policy. The downside to that is, I can no longer ask for any further compensation for reduced service, no matter how long it goes on for. That was warning enough to bail.
Don't waste time on any of this nonsense and just change providers. After several months of pathetic download speeds with iiNET, I finally got changed over to Telstra today and everything works as it should. It's a huge relief.
Yeah I've switched to Optus now... Full speed all through Friday night. Very happy with it.
Yeah I've switched to Optus now... Full speed all through Friday night. Very happy with it.
Am I reading right that you applied for Optus on Wednesday and were connected by Friday?
:O
Correct, about 36 hours. It can be done in as little as 30 minutes with some ISP's if you get the right person. Once the NBN do your original hookup you wont need another appointment, it's all done over the phone. The caveat with Optus is that they wont activate your connection without your modem. They send that overnight courier (Toll).
I didn't need to cancel my iiNet, it just went dead, resync'ed with Optus immediately then was a couple of hours until it activated the line (the modem will resync a couple of times during that process). Once Optus was up and running completely I rang iiNet and cancelled my plan with them.
I did have to ring to get them to activate the line manually but I believe this would have happened in less than 24 hours, I was just impatient. The customer service with Optus is alright, I've found I normally have to make 2 calls to get something done but I have not waited on hold for any period of time yet.
The customer service with Optus is alright, I've found I normally have to make 2 calls to get something done but I have not waited on hold for any period of time yet.
you must have been very lucky, buy a lottery ticket.
I have about once been in contact with optus and got someone straight away who fixed my issue, but normally I have to go around in circles and get frustrated and being on hold for soo damn long as well. 90 minutes at one stage and about 9 different people.
speed just now on optus
http://www.speedtest.ne
speed just now on optus
http://www.speedtest.net/result/5639017825.png
Please stop posting because your speed is unlikely to waver as you're not on FTTN.
ok. but FTTN FTTB aint gonna make any different to congestion of an ISP.
I explained this earlier but the method of delivery has absolutely no bearing on RSP congestion. FTTN, FTTH, FTTB none of it matters if the backhaul is inadequate or the CVC to the backhaul is inadequate. Thanks for your posts Mav, you made it much easier for me to make a decision switching ISP's. I get 90-100% speed all the time with Optus as well, it's great.
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