whirlpool: NBN - Cannington WA part 4

But I don't think this is right as the modem shows 28

That is sync speed � and remains constant.

The download speed (as indicated by speedtest) is the one affected by congestion in the evenings (typically caused by insufficient CVC capacity) and that is what has been plaguing iiNet customers (other ISPs seem to manage that capacity a lot better).

it is a hell of a lot faster than the 5 I was getting on ASDL and feels similar to the 22 I was getting in Vic Park.

Unlikely on iiNet with their current issues. If you are doing speedtest using iiNet Perth those figures would be correct.

Fast is good writes...

Unlikely on iiNet with their current issues. If you are doing speedtest using iiNet Perth those figures would be correct.

Hmmm, I'll look into this tomorrow.

elixxir writes...

However, any areas on FTTN are unlikely to be converted until everyone in Australia is off ADSL....

Can't see any logic in that. Every economic/financial analysis would point to stopping FTTN asap. FTTN can't deliver ROI so why continue with it....?

in the FTTdp model they can use G.fast as opposed to VDSL which can provide 1 Gigabit (downstream and upstream combined and asymmetrical like ADSL).

SO??? what happens when (very quickly) 1Gb is old hat..It is today's nice to have standard with some room to move but...it already is in a number of top economies. Latest countries committing to FTTP are choosing 10Gb/s or more because they can at minimal incremental cost. Can Fttdp move with that quickly...? The digital world does not stand still for long....

FTTdp is nothing more than a political fix to resolve the current farce in Australia but is outdated rapidly

erfman writes...

Can't see any logic in that.

From the details provided by Jason Clare when I attended a meeting with him � they don't want to delay implementation as Malcolm did when he changed direction.

At least some people will get a better service under FTTN than they had before � in some cases service for the first time. It will also cost heaps to pay out contracts already signed � and that would include purchase of nodes and fibre (different from FTTP fibre) for installs some time into the future. So whilst FTTN won't deliver the same ROI � it will minimise the loss in this case.

Wait for the Labor policy announcement � but from what Jason said, existing and planned installations will continue as is.

Looks like 6can04 has been hit with congestion again cvc or node not sure. 5mbps down 29up at the moment. Just played a last match of CoD bo3 bit of lag spikes but more reliable than adsl. Still that 5mbps thou...

6CAN-08 right now... 95 down, 35 up, 8ms ping

http://www.speedtest.net/result/5388741714.png

Moph writes...

6CAN-08 right now... 95 down, 35 up, 8ms ping

http://www.speedtest.net/result/5388741714.png

Pls don't make me burn your node. (Sarcasm)

iiNet was consistent since last cvc delivery seems like they have had an increase in customers I guess.

Gah yeah forgot that CVC was RSP specific and that you didn't state who you were with. Got Telstra on the brain atm given the DNS resolution issues we've been having. Sorry that you're having bandwidth issues :(

I suspect a few Whirlpoolers have already jumped into my thread over on Telstra Crowd Support ... if not and you're experiencing problems, feel free to pile on and add your story. Squeaky wheel gets the oil 'n all that.

Moph writes...

I jumped on the thread. So you're actually getting close to 100 sync hey? I can't believe I'm only getting like 51

Any idea how far you are from your node? I'm only about 280-300m as best I can tell from old Telstra plans.

I'm guessing that you are located relatively close to the exchange but some distance from your node. That would explain the solid ADSL2+ performance but mediocre FTTN sync rate. I'm located quite a distance from the exchange (~3.5km) but close to my node so experienced the opposite � mediocre ADSL2+ but great FTTN.

At least Telstra Speedboost is charged on a month by month basis so you can drop back to 50/20 and save yourself $10/mth. Cold comfort perhaps, but better than being locked into a 100/40 plan and only getting 50/20 sync rates.

My line stats FYI:
http://i.imgur.com/KggIOyo.png

Moph writes...

Any idea how far you are from your node? I'm only about 280-300m as best I can tell from old Telstra plans.

My ADSL was connected through a RIM iirc (I think it's located near the NBN box? i could be wrong...). I'm on 6CAN-08-27 which I believe is on the corner of Glamorgan and Luyer Ave...I'm probably 200-300m away from there if you go by road.

I checked out your line stats, my Line Attenuation seems a fair bit higher than yours..

Line Attenuation
Up � 7.0, 36.8, 54.8,N/A,N/A dB
Down � 18.8, 47.5, 70.0 dB

Noise Margin
Up � 6.2 dB
Down � 6.4 dB

I remember my line attenuation (down rate) being over 13 on ADSL but I'm not sure what I can do to fix that and/or if it is stopping me from syncing higher than 51mbps.

Any advice/thoughts?

Not really, sorry ... I'm a bit of a nub at all this. The only thing I can suggest is that you check you don't have any filters or other devices connected to your phone outlets that could be causing interference on the line.

just saw 6can-02 has finished installation. wonder when will the guy come over to my house to drill holes on wall
:)

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cuzcraig writes...

Looks like 6can04 has been hit with congestion again cvc or node not sure.

It will be CVC.

Until literally every single person is on FTTN it is very unlikely that the nodes will be congested, even then most have approx 300 premises so you'd need every single person to be downloading at once and you'd still get 6.6Mbps or more

iiNet always have CVC problems and are slow to react to upgrading them, it's rather ironic as people are blaming TPG (iiNet's owner) yet there isn't a 50 page thread in the TPG section about CVC issues. I'm on TPG downloading from Steam at 10MB/s as we speak (Granted, it is 4am) � but I haven't done a speedtest since being connected that was under 90Mbps. I'm sure it will suffer a bit in the school holidays but let's hope TPG keep ahead of things as they have been.

alan0401 writes...

just saw 6can-02 has finished installation. wonder when will the guy come over to my house to drill holes on wall
:)

All of the work is done at the node, there is no house visit required. Maybe if there is a huge problem but I doubt it.

Round 4 today, let's see if old mate turns up!

JavierMascherano writes...

Round 4 today, let's see if old mate turns up!

Fingers crossed for you... I bailed up the Telstra tech at the pillar this morning asked if he was the tech assigned to my address tomorrow to make sure it was sorted... wait and see.

He was shocked that it's taken 5 visits so far to screw things up... (maybe it normally only takes one visit to screw it up!?).

Caelum writes...

Fingers crossed for you... I bailed up the Telstra tech at the pillar this morning asked if he was the tech assigned to my address tomorrow to make sure it was sorted... wait and see.

He was shocked that it's taken 5 visits so far to screw things up... (maybe it normally only takes one visit to screw it up!?).

Mate, that's shocking! Hope it all works out tomorrow for you bud.

So about 10 minutes ago my internet started working. No tech visit to the house so I suspect there wasn't something connected properly at the node.

Sync speed is 28/6 at the moment, though I've since asked Optus for a speed boost. Will see how it goes once it's been applied.

Congrats Javier I spy a tech at a node otw to work are you near Lacey St?

I am due this afternoon after no show yesterday (waste of time), luckily I have been chasing up after each failed 4 hour interval! Wasn't happy at 5pm when the TPG NBN guy said can we try Friday, I told him if every missed visit pushes the time by 2 working days that's not fair to the customer.

TPG or NBNCo has no visibility of where their tech goes and not sure why they don't have a protocol to inform customers if the tech is not able to attend the job where owner is required at premises.

Speed boost for free for all your troubles? Should I try TPG ? I only applied for standard trying to save cost.

erfman writes...

SO??? what happens when (very quickly) 1Gb is old hat..

Can Fttdp move with that quickly...? The digital world does not stand still for long....

I won't write up a long reply as it's a bit off topic, but the main diff between FTTdp and FTTN is that one can easily and "cheaply" be upgraded to FTTP while the other cannot.

It can also be upgraded incrementally (as needed) based on demand etc..

Duideka writes...

All of the work is done at the node, there is no house visit required. Maybe if there is a huge problem but I doubt it.

how?

last time before i moved to this suburb, I had some guy come over to install a blue-greyish box outside my house wall, and a fiber modem. I was upgrade from ADSL2 to NBN.

now you telling me there is no visit required? am i gonna be using NBN through my telephone socket?

btw it is the DAILY speed right now which feel amazing

http://imgur.com/rqVTjYC

alan0401 writes...

now you telling me there is no visit required? am i gonna be using NBN through my telephone socket?

Yes. Yes, indeed.

Your previous house was connected via FTTP (fibre to the premises) which required installation of an NTD (network termination device).

The LNP government switched the install regime from FTTP to FTTN (fibre to the node) where your existing telephone socket and copper cabling back to the distribution pillar for your local area is retained, and the pillar is connected to a new node (green box out in the street near the pillar) that converts the signal from copper to fibre.

Inferior technology but hey, on the plus side you don't need holes drilled in your walls!

alan0401 writes...

how?

The Node has a copper distribution cable to the Pillar. The Pillar has a distribution cable to your home, ultimately. Jumper the two together at the pillar, and all of a sudden you have a FTTN VDSL service down your line. It's that simple. The Node would already have the port pre-configured as per your order.

am i gonna be using NBN through my telephone socket?

If it's FTTN NBN, yes.

a blue-greyish box outside my house wall, and a fiber modem

That is FTTP, entirely different, but better/preferred way of getting NBN.

Moph writes...

on the plus side you don't need holes drilled in your walls!

...and you need a FTTN compatible modem � not just a router as used for FTTP. Word of caution.... many devices are marked "NBN ready" or the like � but that is FTTP ready. And most VDSL compatible modems don't support vectoring and will lock up your port.

If on FTTN � best purchase (or get free on contract) a compatible modem from your ISP of choice.

Moph writes...

Yes. Yes, indeed.

R1ch4rd writes...

The Node

wow thnks for reply and the information

So telephone line can go up to 100/40 speed? i thought it only can go up to 24/5

Fast is good writes...

and you need a FTTN compatible modem

i do have the TG-1 iinet modem, does that support NBN?

Fast is good writes...

So whilst FTTN won't deliver the same ROI � it will minimise the loss in this case.

More for Coalition thread but briefly, FTTN is struggling with ROI at all � on brink of sending govt borrowing onto budget rather than off budget � it is false economy as FTTP should eventually get done so no sense paying twice.

Real question is it is costing more for FTTN particularly with all the problem these FTTN areas are having so why do it. Contracts can be renegotiated.

We all await Labor policy with baited breath.... for teh sake of anyone FTTN I hope they go full FTTP. Not too much damage done yet.

alan0401 writes...

i do have the TG-1 iinet modem, does that support NBN?

Yep, that will be fine.

erfman writes...

We all await Labor policy with baited breath.... for teh sake of anyone FTTN I hope they go full FTTP. Not too much damage done yet.

You and me as well.

Unfortunately this area is under way � so our ship won't be turned around I fear :( Just have to wait for the next round of upgrades!

6CAN-01 (Waterford & Karawara) is meant to be ready for service tomorrow (10 June 2016 according to Telstra Rollout Spreadsheet). Can anyone tell me an ISP that can provide the following in 6CAN.

- 50/20 plan (i am about 550m from the node [6CAN-01-9] so do not think will get any better so not worth going to 100/40)
- Fixed IP allocation (IPv4 and IPV6) with option for additional IP addresses.
- ISP does not experience CVC problems
- Support BYO Modem (with advanced features for Firewall and IPSEC VPN server)

I have asked Skymesh but they have no plans for 6CAN until next year(2017).

I see 6CAN-02, 6CAN-03, 6CAN-04, 6CAN-07 & 6CAN-08 are currently RFS. If you are connected what ISP are you using and how do you find their service?

G-J-S writes...

- 50/20 plan (i am about 550m from the node [6CAN-01-9] so do not think will get any better so not worth going to 100/40)

May I ask how do you check where is your node and the distance from your node? I am on 6CAN-01-03.

Just a bit of an update on my end I'm on 6CAN-08-21 and had tech come out on 31/5 and 7/6 both time there was issue latest update being no more connection at the DSLAM, my next tech visit is scheduled for 29/6! Anyone on 6CAN-08 have this issue?

Moph writes...

on the plus side you don't need holes drilled in your walls!

don't forget no digging up of front gardens and verges and rolled out faster, cheaper etc...

pactrpo writes...

don't forget no digging up of front gardens and verges

generally not required! Ducts are usually there and if not they bore underground....

rolled out faster, cheaper

Yeah.... and pigs fly..... whoa there goes a big one.

Political lies I'm afraid which they all tell if they think they can win an election (and that we gullible voters will swallow)

Well, When you go to: http://www.finder.com.au/nbn-tracker/ and put in your address yoiu can find out which node you are connected to. It shows as the ADA ID. Then you look around your area for a new big green box on some street corner, they all have a label with the ADA ID on the front of the cabinet.

Now the gestimate part: I used http://www.googlemaps.com/ to work out the distance between the box location and my address. It will show alternate routes, in my case there were two of approx the same length. Unless you have a telstra underground wiring map, thats about as good as you can get. Hope that helps.

pactrpo writes...

cheaper etc...

Really? After all the dicking around fixing copper issues that arise, probably be cheaper to just do the job properly in the place.

Anyone on a FTTN Skymesh trial in 6CAN area?

pactrpo writes...

don't forget no digging up of front gardens and verges

Not 100% true. There is still significant digging up of verges in the remediation process. My node is ~220 metres away but my lawn was dug up significantly because they replaced the concrete junction box near my house. There is also digging up of verges to get the electrical power into the nodes and to divert the copper from the pillar to the node.

Never understood all the whinging about digging up verges anyway tbh, lawn regrows in a matter of days. Big deal lol

Nah but interested to know more about it.

Another day another failed appointment. Who else can I go to except keep calling TPG? Will keep pushing for a connection using their call centre and their forum admin here.

G-J-S writes...

Anyone on a FTTN Skymesh trial in 6CAN area?

Until Skymesh finish their trials for FTTN and Off-Net, no-one will be able to sign with Skymesh in any area that they've listed as being connected to their Off-Net service.

6:30pm, test results

19.8 mb/s download and 3.75 up.

http://www.speedtest.net/my-result/5390460103

After much tears and sweat. It's finally up and running. 6CAN08-21

Tested via LAN under TPG 12/1 plan:
http://www.speedtest.net/result/5392963248.png

However my VOIP is not working...and dumb one should the internet light be blinking always? If those are a consistent speed then a speedboost is most welcome.

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Mr John T, may I ask which end of Beckenham you're located?
I'm up the North end, a stones throw away from the IGA etc along William st on the Roe side, and starting to get the spam & cold calls rolling in about NBN being ready in my area.
Half tempting to have a go at jumping on it, be able to save a bit of money with the plan I'm considering. But I haven't noticed any works happen my side of the shops, so I'm a bit dubious :/

6CAN-01 Waterford, Karawara is ready for service. I believe it was activated today. Both Exetel, IINET, Internode, Belong and TPG say it is active on their website if you put an address in for this area. Although on nbnco.com.au it says it is still build comenced. Will check again tomorrow ... to see if confirmed by Telstra wholesale and nbnco....

LordBug writes...

But I haven't noticed any works happen my side of the shops, so I'm a bit dubious :/

Plug your address in here and see what it tells you. That entire area is showing as nominally RFS (purple) though so chances are you can put an order in at this point; the question then becomes whether your node is truly ready for service or has one of these mysterious "network shortfalls" that seem to be so common in 6CAN atm.

Moph writes...

Cheers, it's informing me that I'm "Not (yet) serviceable", my ADA ID is 6CAN-08-05, and overall I'm feeling mildly confused :p

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LordBug writes...

Cheers, it's informing me that I'm "Not (yet) serviceable", my ADA ID is 6CAN-08-05, and overall I'm feeling mildly confused :p

My address says not (yet) serviceable as well but I'm connected to the NBN since Tuesday, don't think the site is completely updated, 6CAN-08-02

G-J-S writes...

I checked on iinet. It said it is available so I called iinet see whether they are able to process my application from Naked DSL to NBN FTTN. They said they can't do it till NBNCO give them permission to do it.

Anyone know whether iinet NBN FTTN having congestion issue? Any recommanded ISP for NBN FTTN?
TPG? Telstra? SkyMesh?

iiNet has been getting a very bad rep for NBN bandwidth provisioning. Telstra is a bit of a joke at the moment too. Seem to be quite a few positive stories regarding TPG and their pricing ain't bad, so I'd have a look at them.

this post was edited

Moph writes...

Anyone have any experience with Belong? I think they are also under Telstra but are they good? Any bandwidth or congestion issue?
How about Exetel?

Turns out 6th time was the charm.

Got 3 Techs come out to my place at about 5pm tonight, they were (i think) part of the NBN escalation process, as they only do the 'hard' jobs, apparently.

Anyway, at 900 metres from the exchange (what i estimated, and what showed up on their VDSL Analyser) I got 36Mbit on their tester, but in reality i'm getting 44Mbit sync from my Cisco 887VA.

Speedtest back to internodes servers results in (i'm serviced by iinet): 33/8mbit, according to ookla (as unreliable as that often is... but still).

Turns out it really did take 6 tech visits for what was just wrong jumpering at the pillar. Which is exactly what i told them myself after the 2nd tech visit.

Critical line stats:

Line Attenuation:         0.0 dB                  0.0 dB
Signal Attenuation:       0.0 dB                  0.0 dB
Noise Margin:             6.3 dB                  6.2 dB
Attainable Rate:        44259 kbits/s            8429 kbits/s
Actual Power:            14.5 dBm                 6.3 dBm
Per Band Status:        D1      D2      D3      U0      U1      U2      U3
Line Attenuation(dB):   21.8    61.5    90.3    10.5    49.5    73.5    N/A
Signal Attenuation(dB): 30.0    61.2    N/A     10.5    49.0    0.0     N/A
Noise Margin(dB):       6.4     6.2     N/A     6.8     6.1     N/A     N/A

Caelum writes...

Speedtest back to internodes servers results in (i'm serviced by iinet): 33/8mbit, according to ookla (as unreliable as that often is... but still).

May I know are you with iinet and are you taking 100mbps/40mbps?

AlvinT writes...

May I know are you with iinet and are you taking 100mbps/40mbps?

Currently that is the case, yes.

They allowed me to test out the 100mbit plan for the first month, and downgrade if i didn't get 60+mbit for free, rather than charging their usual downgrade fee.

If they had a 50mbit plan available, i'd use that, but they don't... so it's likely that at the end of the contract period i'm on (another 5ish months i think) i'll probably move across to an ISP that had a 50mbit plan available, to make use of the speeds i can get, rather than being locked down to 25mbit on iinet (i'm not paying an extra $30/month for 45mbit over 25mbit).

Moph writes...

I've been told to expect a call from someone right here in Perth who works on the Cannington exchange within the next four hours. Fingers crossed that this might actually be a step in the right direction.

What happened with the phone call?

Currently experiencing the known DNS resolve slowness ~10-15 to resolve www.reddit.com. The modem syncs @ 145/42 as I am quite close the node, line rate is 28/6.4 which is what I am paying for. When I tested speedtest a few weeks ago it got a solid 22/5 mb which I was happy with.

Friday Night 9pm (10/06/2016) using the http://speedtest.telstra.com/ shows the congestion (I am in Langford):
Last Result:
Download Speed: 5701 kbps (712.6 KB/sec transfer rate)
Upload Speed: 4692 kbps (586.5 KB/sec transfer rate)
Latency: 8 ms
Jitter: 2 ms
Packet Loss: -1%
10/06/2016, 8:58:25 pm

Max DSL Diagnostics:
DSL Uptime
12min 5sec
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
42.54 Mbps 145.61 Mbps
Line Rate
6.4 Mbps 28 Mbps

Nice work guys. With outage, dns issues and the congestion I am not impressed.

6CAN-05-08 here, just got a letter from iinet about NBN arriving soon �.

Finder.com says 16 Sep 2016 though.

Moph writes...

Transferred me through to my fifth Telstra consultant in five days who ran three different line tests. The two for my line and modem came up trumps, but the third was 'inconclusive'. That test apparently was for the exchange and as a result the problem is being escalated to a local tech. I'm not sure that the 'inconclusive' result wasn't just a way to get me off the line and dump me on someone else's lap =D

I called up Telstra again and he acknowledged that multiple people were reporting a DNS issues. Got given a escalation number with an update promised tomorrow morning, will let you guys know....

He also said that the more people who report the DNS problem = the quicker it gets resolved, so if that isn't motivation for more people to call up, I don't know what is!

Getting some congestion tonight on iiNet, usually get 60mbps during the day but tonight it's anywhere from 10-18mbps down

seeing much the same now myself, last test was sitting at 15mbit.

Netflix randomly drops back down to SD web quality shitehouse resolution... which in reality isn't much different from what i was getting on ADSL @ 3Mbit...

Statlanta writes...

What happened with the phone call?

One guess...

(no phone call received)

NBNCO finally updated their system. 6-CAN-01 finally ready for services.

Anyone have any recommanded ISP which is reliable? Preferred to have 50mbps download speed.

Anyone had luck with getting a D-link 2877al working on Telstra FTTN?
All looks good on the router, but the diagnostics show that the only thing failing is DNS. I've tried leaving it on automatic on the router, changing it to google/WA Telstra/openDNS and still the same results

Burokku writes...

Read the last few pages, a whole lot of people on Telstra are having DNS problems at the moment

I am also in 6CAN-01. I am looking at 50/20 as I need a decent upload for remote access to work. I also need a fixed IP to setup a Permanent router to router IPSEC VPN. Also the modems supplied by the ISP are pretty basic, so need to most probably supply my own with advanced firewall and IPSEC VPN server.

I contacted Skymesh, but they are not able to help in the 6CAN-01 area. They are running trials for FTTN over east. They expect support in 6CAN near the end of the year.

So far it looks like Exetel may offer the best $89/month for 100/40 although you would not expect to get the full throughput unless you are close to your node. They offer fixed IP. Not sure about their support for customer supplied modems. Does anyone know if any ISP's supply 50/20 unlimited in the 6CAN-01 area?

I am in 6CAN-08-20 and my order was held due to a "network shortfall".
The good news is that that issue has apparently been remediated.

Just got off the phone with iinet and got a appointment date for Thursday 16th.

I know that, because I'm one of them.
The reason I'm asking is because I bought a modem which allows me to manually configure DNS settings so that I can get this working myself, since Telstra still refuse to acknowledge there is any issues with their infrastructure.

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Duideka writes...

Downstream line rate (kbit/s) 107735
Upstream line rate (kbit/s) 44199

My line was connected at this rate until this afternoon, rock solid getting 11.7MB/s all the time , my internet dropped out for a few minutes � it's come back up now as this:

Downstream line rate (kbit/s) 88793
Upstream line rate (kbit/s) 44199

I've tried looking at the cables, restarting the modem a bunch of times etc and it's always coming back as 85.xx-90.xx

http://www.speedtest.net/result/5384675389.png

http://www.speedtest.net/result/5397311309.png

I know, first world problems etc � but is this normal? I've heard as more people get connected onto a node the interference will increase lowering the speeds � maybe it was just unlucky that it disconnected at a busy time (weekend Sunday) so interference is high, I'm hoping if I reconnect it during the early hours when some people have turned their modems off interference will be lower and it will sync higher � will this rectify somewhat after the coexistence period when output power is increased?

Eh, I knew it was too good to be true getting 107Mbps on FTTN, losing 20Mbps in a week seems a bit much thou... Will it connect at 40Mbps after everyone has switched over to the NBN and interference is through the roof?

Why can't I just pay more for a 1Gbit connection, Malcolm pls :(

Sooo I belong to 6CAN-07-04 in Queens Park...... Does anyone that belongs to this ADA have a connection yet? NBN CO seem to have stuffed everything up.....with their so called network shortage bullcrap!

Story goes as below....

8th June : was booked in for nbn to be installed/connected. This was for moving between TPG ADSL2 to TPG NBN. Results were obviously that it did not happe and the reason given my TPG was ,"the nbn technician did not have enough time ".

9th June : NBN technician gave a call at 10am stating he will be over in 5 mins to sort out my install. He did come over and actually get me connected to the NBN. Syned at 30000kbps downstream and 6700kbps for upstream. 1 hour later internet died and no sync at all. Not even ADSL. Called TPG and they said we have assigned me a case officer. Asked them if I could have my ADSL line back until NBN was sorted out. They said it was not possible and to wait for case officer to call back.

10th June: TPG sends me a msg stating there is a network shortage and possible date of remediation is 28th June.

So it's been 3 days now with no internet and TPG is not willing to put me back on ADSL for the time being.....

Has anyone else experienced these so called network shortage in 6CAN-07??

tonydiaz writes...

I'm on ADA 6CAN-07-03 and due for activation tomorrow (13/06/2016). TPG haven't msged me anything about a network shortfall so hopefully everything goes smoothly. I currently still have my ADSL connection with iiNet.

Now now guys, enough with the complaining. Just remember... "Fast. Affordable. Sooner."

http://www.malcolmturnbull.com.au/communications-broadband/better-broadband

Drink that Kool-Aid. Drink it all.

All the best buddy.....from what I have learnt.... Stick to adsl2 until they get all these network shortfall issues resolved....better to have dial up internet speeds than no connections at all......

But hey you may be one from the lucky bunch...that the NBN actually works .... Either ways all the best :) pls do post some speeds when u get a chance.

Also for all you guys here if you like and if possible request the technician that comes home for your install to check what is the max line capability of your copper line to your house. Mine was a max of 126mb downstream and 37mb upstream.

I know some modems give you a max line rate, however the TPG huwaie modem doesn't give me much and syncs at quarter of what my line is capable of.

Cheers for the Kool Aid Moph needed it lol

tonydiaz writes...

All the best buddy.....from what I have learnt.... Stick to adsl2 until they get all these network shortfall issues resolved....better to have dial up internet speeds than no connections at all......

But hey you may be one from the lucky bunch...that the NBN actually works .... Either ways all the best :) pls do post some speeds when u get a chance.

Yeh will do speed tests for sure :) Does the distance from the node to your house determine the max attainable rate of your line?

leok writes...

Does the distance from the node to your house determine the max attainable rate of your line?

That... and....

the quality of the line (water in pits etc),
the gauge of the copper used,
the number and quality of the joints,
if there is a "tap" on the line,
the quality of your house wiring including number of additional extensions,
central splitters not up to the job.... etc.....

FTTN is just off net ADSL on steroids but is more sensitive to the line quality than ADSL2+ was.

tonydiaz writes...

So it's been 3 days now with no internet and TPG is not willing to put me back on ADSL for the time being.....

Under the NBN rules, they aren't allowed to.

Fast is good writes...

FTTN is just off net ADSL on steroids but is more sensitive to the line quality than ADSL2+ was.

You got to love the idea eer stupidity on spending billions of $$$$ on something worse than ADSL2+ in terms of reliability and stability.

But then again when a government refuses to listen to actual experts this kind of thing does happen.

I'm around 170m from the node and speed should be at least 100mbps.....my max was 126mbps....so let's see when it starts working .

tonydiaz writes...

I know some modems give you a max line rate, however the TPG huwaie modem doesn't give me much and syncs at quarter of what my line is capable of.

I was about to sign up for TPG FTTN at 6-CAN-01-03. My node is around 300m away from me.
Since some people said TPG huawei modem does;t give much info. Anyone know other VDSL modem that works well with TPG FTTN?

Who has called Telstra about the DNS issues? I'm curious what the response has been so far

this post was edited

Duideka writes...

Why can't I just pay more for a 1Gbit connection, Malcolm pls :(

1Gb/s is only possible with FTTP which Turnbull has tried to kill off unfortunately.

There is a last chance to change that though in a few weeks time..... people have choices having seen the real difference now between FTTP and FTTN. FTTP has had none of these FTTN problems and was supposed to be available at 1Gb about now 2016. It might be time for those less fortunate to spare a kind thought for the rest of Australia....

EDIT: Just saw this...http://www.smh.com.au/federal-politics/federal-election-2016/election-2016-labors-big-internet-play--faster-nbn-broadband-same-price-range-20160612-gphcrm.html

Hi AlvinT,

Found this thread of all fttn modems . hope it helps.

http://whirlpool.net.au/wiki/fttn_registered_modem_router

LordBug writes...

Mr John T, may I ask which end of Beckenham you're located?

I'm further west, on the Roe side but near William St/Beckenham railway station.

As others have pointed out, the download speed is inconsistent as it varies with the time of day and traffic. I usually get over 20 mb/s but at other times, last night for example, it got down to 5 mb/s. This is our 21st century internet...

I got connected on Friday to 6CAN-08-13. 220 meters from the node. 25/5 on iiNet so far very consistent.

Using a D-Link DSL-2877AL in bridge mode to a Sophos UTM on a ESXi host to receive the Public IP address.

limmey writes...

I am in 6CAN-08-20 and my order was held due to a "network shortfall".
The good news is that that issue has apparently been remediated.

Just got off the phone with iinet and got a appointment date for Thursday 16th.

No luck for me on the same ADA unfortunately. Telstra are insisting that NBNco is holding the order. Do you know if there is any way to contact NBNco to sort this shit out?

coxymla writes...

No luck for me on the same ADA unfortunately.

Contact NBN on 1800 626 662

Statlanta writes...

Who has called Telstra about the DNS issues? I'm curious what the response has been so far

So I've pretty much been without usable internet for a week now because of this issue. After battling through many rounds of support and case managers, I was informed Friday that Telstra currently has a CVC shortfall for 6CAN. There is a congestion issue, upgrade orders are already in-train with NBN, ETA for completion at this stage is 21/6 (next Tuesday).

For whatever reason, this DNS/congestion problem seems to be impacting my connection more than others, in that I have literally been unable to resolve websites on ~90% of attempts since last Monday. I'm still somewhat sceptical that this issue is caused by the CVC shortfall as a) if I finally manage to get speedtest.net to load after numerous attempts, I'm able to still pull 93/38 consistently; b) my issues are present 24/7, no better or worse during peak periods; and c) the issues are not present when DNS is not required, ie torrent or usenet speeds are not impacted. I'm not clear on what CVC shortfall would be so specifically targeted at DNS, but maybe there is some sort of connection I'm not aware of. Either way, at this stage I've got another full week of unusable internet to look forward to.

limmey writes...

Contact NBN on 1800 626 662

Thanks, they told me to ring Telstra and get them to request an update on my case through the NBNco service portal.

Waiting!

hi guys, just wondering if any one has signed up to 6CAN-03-08 ? i am 300m from this box and is showing up on finder.com.au as my interconnect. this is the one in front of Pot Black Cannington. my current ADSL syncs at 19meg.

punk-ee writes...

No mate, I'm exactly the same.

I run into the DNS problem every time I try to load a website. I haven't been able to even connect once to the PSN since I've moved across to the NBN on the 7th. Wifi devices barely load a page, any sort of app like Foxtel GO or ABC iView won't load any content.

Somebody from Tech support actually posted on the DNS crowdsupport thread on the Telstra website, people should go over there and respond to him, it would help if everybody explained to him how we are all having the same problems here.

NBN in Merriwa and other 6030 areas in W.A approx end of July this year . FTTN only . Nodes popping up all over the place.
I am approx 150 metres from Node. What speed should i be hoping for re download and upload and would Optus be the ISP i should use ? I am with Optus atm . We just want download and upload internet and all national and local phone calls in our bundle . thanks

We are receiving NBN in Merriwa and other 6030 areas in W.A approx end of July this year . FTTN only . Nodes popping up all over the place.
I am approx 150 metres from Node. What speed should i be hoping for re download and upload and would Optus be the ISP i should use ? I am with Optus atm . We just want download and upload internet and all national and local phone calls in our bundle . thanks

Application submitted Thurs last week for 6CAN-02-01 � Still heard nothing yet from NBNCo. (via iiNet). Patience ..

Below is when I first called iiNet asking to be connected. I reckon I would have waited 5 months for Internet by the end of all this. Crazy.

25 Feb 2016 02:28PM ** � by Residential SD
customer called, created new account
customerr wants internet
submitting manual phone order

Waited till 12pm today and turned on my Huawei modem. Surprise surprise, my ADSL2+ connection is still active. Looks like the technician never showed up. Should I wait till the end of the day?

Tried calling TPG and they advised they cannot contact NBNco today due to a public holiday *sigh*

leok writes...

Should I wait till the end of the day?

That and then add another 4 � 10 days to be safe. The way I understood it is you would get an SMS when everything was good to go? Despite the public holiday over East, NBN would still be busy in WA.

R1ch4rd writes...

Yeah that's what I thought, unless the NBN technician is just too bz to show up. Anyways If my adsl2+ disconnects before the end of the day, I'll know then.

Similar here. I signed up with a Telstra NBN rep in Carousel at the end of February, and thought that when the NBN was ready in my area I would be contacted to arrange the switch over. I'm in 6CAN-08-03 which was ready on 22 May. The day came and went so toward the end of May I rang and eventually was told I'd be connected on 8 June, which of course has come and gone. No one contacted me so I rang Telstra and was told there were "technical problems" and I'd be contacted when a new date could be given, a "case manager" hadn't yet been assigned to me as a result.

13 June and still no contact. With all the problems I read about I'm losing my enthusiasm to be connected for the time being anyway.

Currently have the Telstra modem connected on ADSL and synching at 3.3mbs, down from 3.88mbs when I first connected it a couple of weeks ago. This in turn is down from 4.5mbs I used to get when I had my Billion 7800VDPX connected.

So it's all going backwards for now.

Trebor57 writes...

So it's all going backwards for now.

Wouldn't that be because of the network shortfall for 6CAN-08 area which everyone reported earlier?

I'm not really that tech savvy so don't really know why it has happened. The Billion did seem to synch at good speed even before the NBN arrived in the area. Will leave it all for a few more days and then ring Telstra again and see where things are at.

Called Telstra back today after their promised escalation callback on Friday didn't happen ... now told that it might be tomorrow or possibly Wednesday before I hear back. Nothing like moving performance targets.

I get that things sometimes go wrong. I'm not angry that there's been a disruption to my service, nor will I be demanding compensation for it. I just want to be put through to someone who understands what the hell I'm talking about and can start a relevant investigation. The total inability to get through the offshore call centre and achieve that is what is really frustrating me at the moment.

Apologies to the non-Telstra customers in here ... probably seems like we're derailing the thread, but the issue does seem to be confined to Cannington NBN customers so it's fairly relevant.

Hurray, got my FTTN connection up!

Here are some modem stats:

Line standard VDSL2
Channel type
Interleaved
Downstream line rate (kbit/s) 107735
Upstream line rate (kbit/s) 44199
Downstream SNR (dB) 11.1
Upstream SNR (dB) 10.5
Downstream line attenuation (dB) 11
Upstream line attenuation (dB) 4.6
Downstream output power (dBmV) 12.8
Upstream output power (dBmV) 6.7

Speed tests to come shortly

hi Leok, which node are you connected to? how far are you from it? and which ISP did you sign up with?

Ahmer writes...

hi Leok, which node are you connected to? how far are you from it? and which ISP did you sign up with?

I'm just under 200m away from node 6CAN-07-03. Am with TPG 100/40

Burokku

So what should i do? Tell telstra tech that its the modem issue as you said? They should replace me for new one?

Burokku

So what should i do? Tell telstra tech that its the modem issue as you said? They should replace me for new one?

The only thing we can really do is wait until this CVC upgrade happens, then keep complaining when it inevitably doesn't fix the issue

A Level 3 Telstra tech contacted me this afternoon and intends running remote packet captures on my connection tomorrow to investigate the issue. Sounds like we may be getting somewhere at last =)

A CVC upgrade has already been implemented today and Telstra are aware that it hasn't made any difference. They're intending to do a Telstra-NBN NNI (network to network interface) link switchover tonight to check if it's the NBN path that is causing the issue.

Moph writes...

Sounds like we may be getting somewhere at last =)

Glad to hear it. Please keep us informed as it is cannington nbn related (at least for Telstra customers or those thinking of going Telstra)

Anyone with an active NBN connection in Queens Park on 6CAN-07-04 ?

The Telstra tech has advised that the NNI link switchover last night was successful, and I have to say that things are looking good from my end at the moment!

- mobile devices are working on wifi
- TelstraTV is working again
- webpages are loading without even "Resolving host..." status and are not failing to load
- speedtest.net loads quickly and without the ~30s delay experienced over the last week

Jump in with feedback if your issues are also resolved as of this morning so that I can get back to Telstra with confirmation that the problem has been fixed by the work they've done overnight.

Moph writes...

The Telstra tech has advised that the NNI link switchover last night was successful, and I have to say that things are looking good from my end at the moment!

Did you have to do anything on your end? Reboot the modem?

Nope, just woke up and tested it as it was when I hit the hay last night.

hi guys, just wondering if any one has signed up to 6CAN-03-08 ?

yoo guys

about DNS issue i think so everything is working now. Telstra send my yesterday email that they fix problem with survey.
I get up today my time is 9:00 am seems to be all ok. Guys please check yours.

Moph writes...

Jump in with feedback if your issues are also resolved as of this morning so that I can get back to Telstra with confirmation that the problem has been fixed by the work they've done overnight.

Mine is working now.

Thanks for the assistance with raising this issue Moph, a whole lot of frustration but our 200 phone calls seems to have finally done the trick

Haven't been able to test this personall yas I'm at work, but my housemates are saying that the issues aren't happening anymore. Thanks for getting a little more organisation behind our rowdy service requests to Telstra, Moph!

Good to hear =)

Heard from the tech again just now ... there's a primary and secondary NNI link in place and we've been swapped to the secondary for now. They'll run diagnostics on the faulty primary link and try to identify the root cause of the issue, and then at some point in time will need to swap us back to the primary. Hopefully that will be seamless if diagnostics allow the problem to be identified and fixed, but I can get in touch with the tech directly if the issue reoccurs.

The DNS issue is finally fixed, after a much long-winded run with Telstra.
http://www.speedtest.net/my-result/5404519930

Moph writes...

It will be hilarious when they switch us back to the old one without even fixing it. Fingers crossed they figure it out

Nah, he seems to know what he's talking about. Even if they can't successfully isolate the problem and we do get moved back to a faulty primary, I'm sure he'd move us back onto the secondary pretty fast.

I'm not sure whether the NNI link belongs to Telstra or NBN Co, so the diagnosis and repair may actually be outside of Telstra's control.

Anyone actually connected yet in the WIlfred Road (Thornlie) area?

I asked Exetel to look at connecting me on 18 May. Called them last week and they said they'd call back Friday with a time for tech to be here and check.

*Crickets*

Plugged in my Huawei HG658 which came with my TPG NBN 10:30am 16/06/2016 � all working fine, and was preconfigured.

On 100/40 plan. It's a pity TPG don't offer 50/20, because that's closer to what I'm actually getting. Was a little worried at first because even in the uptime of less than 2 minutes I had almost 200 FEC errors.

Here are the stats after being connected 14 hours.

Line standard VDSL2
Channel type Interleaved
Downstream line rate (kbit/s) 54552
Upstream line rate (kbit/s) 15339
Downstream SNR (dB) 6.8
Upstream SNR (dB) 6.2
Downstream line attenuation (dB) 20
Upstream line attenuation (dB) 8.8
Downstream output power (dBmV) 12
Upstream output power (dBmV) 8.9
Downstream CRC 6
Upstream CRC 0
Downstream FEC 68748
Upstream FEC 30257

Got home from work and gave it a thrashing, everything seems fine � the errors don't seem to be making much of a difference for now.

Was only getting 1.9MB/s max from Steam at 5pm. Around 8pm was able to get 5.8MB/s max. Haven't tried rebooting it yet to see whether the sync speed changes.

Had to cancel my ADSL with Amnet myself � by calling them, then you have to fill out a form by email, then they say they will process your application over the next 30 days in which you can get billed again.....

Happy to say that FTTN NBN is actually making a difference to my small business � signed up for CrashPlan Pro yesterday and am currently uploading 4TB of encrypted business data to cloud storage. I have a robust local backup plan in place already but am very happy to add an automated, versioned offsite backup.

CrashPlan has been running for 22.5hrs now (installed on my 24/7 NAS) and has uploaded 91.5GB thus far, so averaging ~9Mbps throughput over that time. Not too shabby! Will still take around six weeks to upload the initial seed but should be smooth sailing once that's done. Telstra's three free data top ups will come in useful too.

RaZeR writes...

Was only getting 1.9MB/s max from Steam at 5pm. Around 8pm was able to get 5.8MB/s max. Haven't tried rebooting it yet to see whether the sync speed changes.

The Steam mirrors in the populated states are really congested and slow, try changing to SA and see if speed improves. I can't get more than around 1.5-2MB/s average from Steam using WA but SA peaks at 11MB/s

Signed up with Exetel for 25/5mbps plan, and got the Netcomm NF10WV VoIP modem/router off them ($79).

Took 3 weeks to get connected (I think NBNCo was to blame). Chased Exetel a few times, and found staff professional and knowledgeable about the technology and the provisioning process (I don't care *where* they are, as long as they know their stuff). Wait times on phone mostly between 0 and 5 minutes.

I'm on 6can07, but it seems my pillar is 100m from the green box (across an intersection), which adds a lot of distance to everyone on that node. Getting 65Mbps up, 31Mbps down sync speed (bit lower than hoped). Did multiple speed tests during peak hour and off-peak, and get ~23Mbps down, 4.5Mbps up in both cases. Way faster and more stable than my old "Belong" 5Mbp ADSL2 connection.

VoIP works fine, but there is an issue where users don't get sent their credentials automatically, so it took a bit of chasing.

Can recommend Exetel so far, due to low monthly fees, $0 connection fee, low international call rates (WAY lower than Iinet and others) and good customer service.

Alright! I have an install date for 6CAN-02-01.

The appointment for connecting your NBN service has been booked for 8:00 AM � 2:00 PM on Monday, 27 June 2016. You do not need to be present for this appointment.

Moph writes...

CrashPlan has been running for 22.5hrs now (installed on my 24/7 NAS) and has uploaded 91.5GB thus far, so averaging ~9Mbps throughput over that time. Not too shabby!

There can be no doubt that this is better than the ADSL service you may have had before so that's great, however....

..... if that was 100/40 FTTP what amount of time would you expect it would take? My FTTP 100/40 has been real life near consistent 95-7/34-37. If the 1GB of FTTP had any chance of being activated � it is available now of FTTP � the 1000/400 would be much quicker again and future upgrades to 40-60Gb/s would be even better obviously. Sadly none of that will become available to FTTN customers because it is highly unlikely to go much further than what is available with the current build -physically unable to and any upgrade that may be will be very expensive.

There is only one way to change that if the Australian public want to even for those on the current FTTN build....the election. With the prospect of spending another $30B on top of the $56/57B currently proposed neither political party will even consider trying to change what transpires from this election...LNP FTTN, Labor FTTP... the choice is ours to make.

erfman writes...

..... if that was 100/40 FTTP what amount of time would you expect it would take?

About the same. The upload is limited by CrashPlan's bandwidth, not mine =P

Moph writes...

About the same. The upload is limited by CrashPlan's bandwidth, not mine =P

Software/app providers will make solid business decisions to be competitive and upgrade their products to the capability of technical limitations of the mediums they can operate on and this is one of the key objectives of the original FTTP NBN Plan. The ceiling is the limit for them, raise the ceiling and watch them go...

This problem has existed for city based co's with regional and outer suburban offices and as one would expect they unfortunately have to run at lowest common denominator level to operate efficiently.

this post was edited

Ran into some problems today. Upstream SNR is jumping up and down quite a lot causing the upstream rate to flutter. Not sure what may be causing this. I've had a solid 4-5 days of uptime until now.

Update: Back to normal now. Looks like techs may have been working on a line somewhere or problem at exchange.

The #AuditNBN campaign has begun.

https://www.facebook.com/search/top/?q=Audit%20NBN
Support the call to Audit the NBN rollout in early rollout zones like the NSW Central Coast.

http://coastcommunitynews.com.au/2016/06/abrahams-calls-parties-support-nbn-rollout-audit/

http://www.dailytelegraph.com.au/newslocal/central-coast/call-for-audit-of-nbn-with-coast-an-internet-laboratory/news-story/a904517c81cb66880d7435ca4b297ac3

What problems are you having with your NBN in Queens Park and are you with iinet or Telstra ?

Who is your provider it might be a technical issue at the Cannington X change the CVC might not be working properly

6CAN-07-05 here.

===============background=================
havnt booked NBN yet.

Had no internet for the whole May month. Got Nake DSL in early June.

Signed up with iinet.

3.5KM away from exchange.

sync rate:
0.8mbps up
5.1 mbps down

===========================================

However, my sync rate drops from time to time.

during writing this post, i had one drop(disconnect)

and when i am back online. the sync rate is either 0.5/0.5 or 1.5/0.5 or 1.2/0.3 (down/up mbps)

it happens like 5+ times a days now. sometimes i have 0.5/0.5 for whole day. sometimes it is 5.1/0.8 (which is the best case for my location anyway)

===========================================

really afraid to upgrade, since i saw some one lost internet while waiting for connection.

and the progress for some ppl seems so chaotic and problematic for me from the thread. (except some lucky ppl).

===========================================

Just FWIW still experiencing zero CVC congestion on TPG

http://puu.sh/pzhan/1812f3dbda.png

Being able to upload at 5MB/s is a godsend

(still would have preferred FTTP)

That's great Duideka. What app/program did you use to monitor this? The TPG app is horrendous and can't load.

TPG user here too and so far so good thankfully. Happy for a fairly decent speed hovering on 10-11mbps for basic NBN. Hopefully I can afford 100mbps one day.

So who is the pick of the NBN ISPs at this current point in time? In terms of customer service and of course internet service?

Are there any feel good stories on 6-CAN? For eg dodgy 1mbit connection on adsl but a nice 10mbit after upgrading to NBN?
Have the issues mentioned previously regarding 6-CAN-08-20/21 been resolved? Kinda waiting on some fixes before I dive in.

Thanks

Duideka writes...

Just FWIW still experiencing zero CVC congestion on TPG

http://puu.sh/pzhan/1812f3dbda.png

That's impressive throughput for 24 hours :D

I'm still grinding away at my CrashPlan upload. 744GB of files uploaded thus far, though that reduces quite impressively to only 383GB uploaded after data de-duplication and compression.

mystar writes...

1. Pretty much everyone on shitty <5 Mbit connections is better off on the NBN, once they get there.

2. Someone in this thread on 6CAN-08-20 has been connected, however I still cannot get connected. I call Telstra and NBNco every week and nothing.

I'm on 6CAN-08-21 as of yesterday.

iiNet 25Mb plan. Had good speeds all night.

Here's a screen shot of my old ADSL2 and NBN speedtest.

https://postimg.org/image/483ibddav/

I'm really happy so far. My ADSL was stable just really really slow.

can you share modem sync details ? how far are you from the node ? which modem are you using ? thanks.

Modem is synced at-
D: 28.00Mbps
U: 6.4Mbps

NBN guy said I was 450m away from the node.

I'm using the iiNet supplied TG-1 modem. Seems ok.

thanks for the info however it looks like your cable run is going round the block as at 28meg down you should be 1.5kms from the node.

http://www.increasebroadbandspeed.co.uk/wp-content/uploads/2013/04/speed-versus-distance-from-street-cabinet.png

the 28mbps sync means he's on the 25/5 plan

Correct.

Opted for the 25Mb plan because it's 8x faster than what I had. When this feels slow I can upgrade to a faster plan.

then a/c to previous posts how come there is so much diff between sync speeds and plan speeds ?

Max DSL Diagnostics:
DSL Uptime
12min 5sec
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
42.54 Mbps 145.61 Mbps
Line Rate
6.4 Mbps 28 Mbps

Nice work guys. With outage, dns issues and the congestion I am not impressed.

6CAN-07 here with iinet

sync speed consistently drop below 0.5/0.5 almost unusable.

why is that?

My NBN saga (6CAN-08-20):

20th May � RFS
20th May � signed up with iinet. Appointment date 2nd June.
2nd June � 1st appointment. Order held. NBN Co core network shortfall
11th June � Remediation work completed on network shortfall. Booked 2nd appointment date of 16th June
16th June � 2nd appointment. New Appointment Required � Access Seeker or End User missed the Appointment window. BS � I was home all the time. Besides, all work is done at the node. Re-scheduled for 23rd June
23rd June � 3rd appointment. Order held. NBN Co core network shortfall. WTF? No idea on how long it will take this time to remediate. And will they mess up the fourth appointment? I wait with bated breath.

NBN guy actually did come inside my house and hooked up various devices to my phone line.
Was just as well too because the first port he tried at the node was faulty.
He went back and forth between my house and the node about 4-5 times.

Thanks

I am to be on 6-CAN-08-20 and was had a rescheduled appointment for this morning. No show and no connection yet. My guess is they screwed me again.

my NBN saga (6CAN-08-20):

oh no. given i am on the same node i dare say i will get the same rubbish reason when i ring TPG shortly.

I didn't get connected until the following morning after the NBN guy was at my place.
He left at 1pm and I was connected about 9am the next morning.

is anyone here actually connected on 6-CAN-08-20 successfully?

Maybe not, I had thought that limmey was connected after his post a few weeks ago but I guess not!

limmey writes...

And will they mess up the fourth appointment? I wait with bated breath.

but they didn't need to dig up your front lawn and you didn't need to rewire your house... :)

well. according to TPG my NBN install on 6CAN08-20 was successfully completed today. Sync is still on ADSL encapsulation at 8Mbps/384kbps ... now the fun will start i'm sure as i will have to go through TPG support to start this horrible process again!

That doesn't sound right. They had to disconnect my ADSL in order to connect me to the NBN.
The second he connected it to the ports at the node my ADSL was gone.

I live on Station St and just got NBN installed yesterday. I tested it out and got 95mpbs down, 40mbps up. Awesome.

Its peak hour now � about 9pm, and I am getting 12mpbs down. Suffice to say, this is laaame. I am on hold with iiNet now but will be kicking up as much of a stink as possible to get them to do something � lay more fibre � I don't care. Just get me something faster than f*ing ADSL2.

Those of you with issues on 6-CAN-08-20/21, does your adsl work in the mean time, or have they left you with no internet service while they investigate? Maybe I should wait a bit longer...

If they come out and connect you to the NBN and you have issues or it doesn't work, you can't get reconnected to ADSL.
You're stuck until they fix it.

hi guys any one connected to 6CAN-03-08 ? the one in front of pot black ?

mystar writes...

Those of you with issues on 6-CAN-08-20/21, does your adsl work in the mean time, or have they left you with no internet service while they investigate? Maybe I should wait a bit longer...

Dan's black cat is correct, but my pair was never disconnected on my appointment date (seems so long ago...) and my crappy ADSL still works.

mirata writes...

They can only provision more CVC in order to ease congestion. As you are still getting 12mbps during peak period I'd say they'll do nothing until they get more people signed up in the area and more people complain as they are only getting 1mbps. And from then it can take a lot longer than it should to get the provisioning sorted (iinet drag their feet sending in request to nbn).

this post was edited

Anyone on TPG in Cannington getting upload congestion?

No problems at all with downstream speed, but upload seems strangely slow.

http://www.speedtest.net/result/5427802191.png
http://www.speedtest.net/result/5427810771.png

-edit- looks better after a modem reboot for some reason
http://www.speedtest.net/result/5427820367.png

First slowdown I've noticed since being connected (other than when my sync speed briefly dropped)

Maybe my router was just overheating or something, uploaded 80GB in the past few hours

Currently getting 4 down and 35 up. iiNet 6CAN04 haven't had a issue in awhile. Unusable for online multiplayer. Black ops 3 was shitting itself red bar one second and then green and again red just a wave of lag.

Good news to those on 6CAN08-20. I finally got connected today after 3 failed installs. Tech came in and saw i was still jumpered to ADSL and not the node.

900m from node by street distance, not sure where it goes though. getting full 48Mbps download on speedtest and full 18 up. using TPG.

Line standard: VDSL2
Channel type: Interleaved
Downstream line rate (kbit/s): 49291
Upstream line rate (kbit/s): 18628
Downstream SNR (dB): 6.4
Upstream SNR (dB): 6.7
Downstream line attenuation (dB): 19.8
Upstream line attenuation (dB): 9
Downstream output power (dBmV): 14.5
Upstream output power (dBmV): 9.4

That is great news joaneth.
Speed looks good too.

Perhaps there is still hope for the rest of us.

Love watching Steam downloads running at 11.8MB/s. Figure that's pretty much my 100Mbps connection maxed out � 94.4Mbps of actual data plus overhead traffic.

Ive been a month or more with no net as adsl or net was disconnected before the first network shortfall. Finder says im 6cann-08-28.

I was told last week our issue was fixed and they will be out next week to try again.

hey guys new here.

i just got nbn from iinet and the speeds have been terrible. i can drop to as low as 1 mbps at night or go as high has 67 mbps. the connection is very unstable and much slower then i expected. i am currently on 100/40 speed. i called iinet they told me that nbn is restricting speeds in the beckenham area and maybe some other areas and they notified the company on 16 june and they approved it?????????. what is all this? are they just lieing?

I (allegedly) get connected TOMORROW to 6CAN-02-01.

Will let you all know how it goes.

alig262 writes...

hey guys new here.

Highly doubt they are "restricting" speeds, I'm sure if they were restricting speeds they would cap us all at a certain speed not 1mbps then 60mbps and back down to 4mbps. It's congestion I guess cause between 8pm till 1-2am I get 5mbps to 11mbps down and 32-35mbps up.

So you get 5 to 11 Mbps per second between 8pm till 2am that's terrible. Thats unacceptable. I got a consistent speed of 12 to 15 on adsl. I don't need speeds to be 40Mbps at 2pm in the afternoon I need fast broadband when I get home from work. Why aren't people outraged at nbn? They marketed it's as the solution to our internet problems

iiNet don't have enough capacity on the 6CAN POI, lots of customers complaining above.

Smooth sailing on TPG so far

http://www.speedtest.net/result/5432188601.png (4:30pm Sunday)

Hello All,
Brand new here, and had a question for my fellow Cannington-ites.
I would like to change over to our new FTTN NBN � for real this time (have already been changed over to the NBN twice so far, when their techs swap the wrong pair!)
I use my landline phone quite a bit, so I am cautious about changing from a guaranteed-to-work landline to a might-work VOIP system. (I have tried iiNet's iiPhone in the distant past and it was terrible).

So my questions is: How close does your new VOIP system match a good quality PSTN connection? Especially in the evening, when the congestion level increases. Particularly interested in iiNet, but would like to know everyone's experience.

Thanks

hey duideka so would you recommend i switch to tpg?

joaneth writes...

Good news to those on 6CAN08-20. I finally got connected today after 3 failed installs. Tech came in and saw i was still jumpered to ADSL and not the node.

I called Telstra and still no luck for me I'm afraid. :(

hi guys, any one has signed up to 6CAN-03-08 ?

Ahmer writes...

hi guys, just wondering if any one has signed up to 6CAN-03-08 ?

Ahmer writes...

hi guys, just wondering if any one has signed up to 6CAN-03-08 ?

Ahmer writes...

hi guys, just wondering if any one has signed up to 6CAN-03-08 ?

Ahmer writes...

hi guys any one connected to 6CAN-03-08 ? the one in front of pot black ?

Ahmer writes...

hi guys, any one has signed up to 6CAN-03-08 ?

Given that you've asked this many times and no-one has responded, I'll take one for the team and say "no". :)

thanks mate should get good speeds then! or no connection at all :P

Has anyone from 6CAN-05 put in an NBN order yet?
Tracker is showing that it went RFS on 24th of June.

Moredhel writes...

Has anyone from 6CAN-05 put in an NBN order yet?
Tracker is showing that it went RFS on 24th of June.

I put in an order with iiNet on Friday afternoon.

I put my order in on Saturday afternoon with iiNet for 06-CAN 05

Please let us know how you progress, I'm holding off for the moment. My node only has 102 connections though so I may get lucky.

I put in an order with TPG on Friday afternoon (I'm currently with iiNet) for 6CAN-05. An hour later I had an email response with an appointment booked for 5th of July.

I was advised that I need to be available to let them into my premises. I thought with FTTN there was no installation of any equipment into my home. Do they just need access to my property? Can I maybe just leave my gate open for them? Otherwise I'm going to have to take the day off of work.

JRivers writes...

Do you have a current working line on PSTN/ADSL? If so then it'll just be a jumpering appointment 7:00am-2:00pm and you the end-user do not need to be home. If a Standard Install is required then a person over 18 years of age will need to be home and the appointment times are 8:00am-12:00pm and 1:00pm to 5:00pm

ageymac writes...

Do you have a current working line on PSTN/ADSL?

Yeah. I have ADSL that works.

If a Standard Install is required then a person over 18 years of age will need to be home and the appointment times are 8:00am-12:00pm and 1:00pm to 5:00pm

My appointment is between 13:00 and 17:00. So they're sending someone for a standard install? Why would they do that if I have ADSL currently?

JRivers writes...

My appointment is between 13:00 and 17:00. So they're sending someone for a standard install? Why would they do that if I have ADSL currently?

Perhaps NBNCo might not have any records of an active pair at the premise? Your provider would know why it was booked as an afternoon appointment for FTTN. i dont know why they'd do that

this post was edited

Hey guys.

Just a question, when you got sync to the node, were you able to connect in the same day, or was there a delay before you were able to obtain an Internet connection via the service?

Got my service activated today, got home and had sync. Still not been able to get a WAN IP and get Internet going.

It's iiNet, so I see it being a non-PPPoE service, using DHCP/IPoE, but not getting a DHCP lease. I've tried a few different things, but just not getting one. All i can think is that the port on the Node is not yet configured.

Done some packet sniffing, can definitely see the DHCP requests going out, nothing coming back. I will employ more patience and wait for iiNet to at least tell me the service is ready i guess :)

EDIT:

Sorted, iiNet needed to do a port reset and it came straight up. I'm using a pretty shitty modem, DSL-2877AL and I have sync @ 65/35 on a 100/40 service.

Going to try a better modem. It's just in bridge, what do people recommend?

=================

Line State up
Modulation ITU G.993.5(G.Vectoring),G.998.4(G.INP)
Annex Mode ANNEX_B

Downstream Upstream
SNR Margin 6.0 dB 7.0 dB
Line Attenuation 13.1 dB 2.4 dB
Data Rate 65745 kbps 35468 kbps

Cheers

Sorted, iiNet needed to do a port reset and it came straight up. I'm using a pretty shitty modem, DSL-2877AL and I have sync @ 65/35 on a 100/40 service.

do you know how far you are from the node mate ?

I would have said less than 300 Metres if I am indeed connected to 6CAN-02-01, which I am fairly certain of. Those modems aren't really approved modems, and run a pretty shitty chipset.

thanks mate please update us when you change the modem, as a/c to the 13db attenuation, theoretically you are 900m from the node.

this post was edited

Yeah, that's what I figured as well. The node is literally out the front of my house, so cannot possibly be that long. The only other factor is the wiring and/or crosstalk due to the co-existence period. All the internal wiring is less than a year old, and i am running on a brand new lead-in to the pit.

Also, ANNEX B or ANNEX A for FTTN? I've tried to force it to A, but keeps going to B. Probably just the shitty modem. Will see if I can collect one today. I don't want an expensive one, just one I can put in bridge mode, with a good DSL chipset, and allows me to set a default gateway for the LAN interface on it.

Ahmer writes...

Sorted, iiNet needed to do a port reset and it came straight up.

Not trying to put this down but I experienced similar when my FTTP was due. I had to get back to them a number of times and strangely each time they did a port reset it was great (half the speed I paid for) ...for a couple of days only though. Makes one wonder if they control this stuff....

Just got my NBN connected through Optus at 6CAN-02-14. Only switched to Optus for the EPL have been using iinet for 13 years prior.

- Scheduled my appointment on the 3/6/16 and was told it would be installed on Friday 17/6/16

- Friday the 17/6/16 I waited all day and no one showed up so I called them up and I got told on that date they were still connecting cables or something along those lines. They rescheduled me for Tuesday 28/6/16

- Tuesday 28/6/16 I finally got connected my speeds are 24 down and around 4.7 up
http://www.speedtest.net/result/5436529437.png

I wanted the 100/40 speed package and asked Optus and they told me I have to wait 5 days for my details to be updated before I could switch packages, what kind of crap is that.

Ahmer writes...

thanks mate please update us when you change the modem, as a/c to the 13db attenuation, theoretically you are 900m from the node.

As I said in this post whrl.pl/ReEHdq

You can be quite close to a node (even the house next door to one) but you are in another distribution area � so your pillar could be up to 1.4Km from you � closer to the exchange. You have to know which DA you are in....

https://www.mybroadband.communications.gov.au/

and then find out where the pillar for that DA is located (typically in one of the corners closest to the exchange..... that will give you an indication of distance from your pillar (and node).

sorry whats a DA :-/

Ahmer writes...

sorry whats a DA :-/

It is a distribution area � the area within which all Telstra cable connects to a single pillar. The pillar is like the junction of the trunk of a tree (main cable back to the exchange) and it's branches (all smaller cables running out from there to residences which are further away from the exchange).

The pillar is generally in the corner of that area � see the bottom half of my post here whrl.pl/ReD3kc

R1ch4rd writes...

Data Rate 65745 kbps 35468 kbps

Finally! Only took Telstra what, 8 years? :P

Duideka writes...

Finally!

Yes. It's been a Journey. Tal from iiNet even called me this afternoon to offer his congratulations. Haha.

Duideka writes...

Finally! Only took Telstra what, 8 years?

Telstra???? its NBN delivering isn't it (even though Telstra are contracted to manage the rollout)

Unless Labor had committed to NBN none of this would be happening at all certainly not with Telstra's monopolistic appraoch. Shame they didn't stick to FTTP instead of FTTN (6CAN Cannnigton was the next part of the 'mushroom effect' rollout after 6VIC afaik) and the reality is what everyone gets now is as good as it gets. FTTP might get upgraded if they are lucky but won't hold our breath on that either...at least it can be upgraded, FTTN can't.

Am in 6147 Langford. Telstra NBN DOWN AGAIN since 2 hours ago. These guys don't seem to be able to get their act together

erfman writes...

Telstra???? its NBN delivering isn't it (even though Telstra are contracted to manage the rollout)

He bought a apartment that didn't come with a phone line and had to struggle with Telstra for several months to get them to do anything about it, until you get the phone line you can't deal with NBNco.

Fast is good writes...

The pillar is generally in the corner of that area � see the bottom half of my post here whrl.pl/ReD3kc

thanks mate, i found out where my pillar and node are. node is 350 from my home and the pillar is right next to it. so what this is mean in terms of speed ?

Duideka writes...

Thanks..just confirms how stupid this FTTN copper idea is...wasn't a problem with FTTP.

Ahmer writes...

node is 350 from my home and the pillar is right next to it. so what this is mean in terms of speed ?

It ***should*** mean you will sync pretty close to 100Mbps but only if the lines are in good condition, the joints are also in good condition, you don't have any split pairs in the route (I do), the pits don't fill with water when it rains, your house wiring is in good condition and not "star wired"..... etc...etc

Basically FTTN is a cr@p shoot as to what you will get as the quality of the copper varies from reasonable to absolute garbage only suitable as copper scrap :(

Almost no preventative maintenance of the copper over the last decade means it is very poor (indeterminate) condition.

thanks mate, my ADSL syncs at 19/1 meg, and goes solid for months, before i have to reboot my router for some other reason. i am with iiNet.

Ahmer writes...

i am with iiNet.

Well good luck with NBN � I'm with iiNet as well but won't be staying with them for NBN � they can't manage their CVC capacity (not even accepting when they have issues) and updates are too little, too late.

I'm happy with my ADSL � but won't accept the couple of Mbps many get on NBN at peak with iiNet.

me thinks the same, looks like telstra and TPG are better.

Just had NBN FTTN connected today on 6CAN-02-15.

ISP = Exetel. Speeds seem great. Better than 6Mbps I was on before.

http://www.speedtest.net/my-result/5439264207

B0 Line Rate � Upstream (Kbps): 6400
B0 Line Rate � Downstream (Kbps): 28000

Using the NetComm NF10WV modem.

great, what are your sync speeds from the modem? how far are you from the node?

I'm with iiNet on 6CAN-08-24 and just received my TG-1 router today, signed up 20th June
This pos router can't bridge to my r7000

Not sure when I'll get connected on the iiNet task post it says
"NBN Application � ACK" 29 Jun 2016 01:01PM � by System

Mod writes...

This pos router can't bridge to my r7000

Yeah, this put me off getting one as well. There is a lot of commentary on WP about the lack of Bridge Mode on the TG-1. I've been searching for a NBN/FTTN modem/router I can bridge. Currently using the D-Link 2877-AL which bridges in 2 seconds.

I'm keen to try another one, which has the Broadcom chipset however. So i've put a bid down on the Technicolour TG799vac which is basically the Telstra Gateway Max which can be bridged.

R1ch4rd writes...

Technicolour TG799vac which is basically the Telstra Gateway Max

If it is the Telstra Gateway Max be aware that it uses custom Telstra firmware � you can't do a lot of things you can with the TG799vn v2 (that's the full retail version). You can't change the DNS on the Telstra one.... not sure if the Bridge mode is disabled. You can't even get a user manual for the Telstra version :(

Suggest you look at full retail devices � not those supplied by ISPs (Optus lock theirs as well by the way).

Our net is now fixed. Techs did an awesome job.

Turns out nbn ready smart wiring panel in our garage was wired wrong.

Worked fine for adsl though not nbn.

Getting 25/5 cause that's what i pay for but i saw the max sync was about 45mbit. Must be distance to pillar etc

Fast is good writes...

You can't change the DNS on the Telstra one.... not sure if the Bridge mode is disabled.

Thanks for the heads up. Sounds like a right PoS.

this post was edited

R1ch4rd writes...

Sounds like a right PoS.

It, and the various other ISP supplied (subsidised?) modem routers, supply the bare minimum to get the end user on line with their service and the least issues. Many are pre configured and even settings locked so end users can't play (saves on support costs!) and therefore will perform adequately for most users "out of the box". The hardware, including chipset, are often first class in these devices � just the firmware is crippled to the ISP's specification.

If you are the type that wants to adjust things, change things or just front end to a better router (which will be a large percentage of those on Whirlpool) � then you will only get frustrated.

The only option is to purchase normal retail products where you can see all the specs up front. Unfortunately with FTTN requiring VDSL2 with vectoring the choice is limited (still early days and manufacturers are yet to catch up) � the best option appears to be a very expensive modem/router and throw away your existing modem/router :(

Yeah. All I want is a modem which can do:

- Bridge Mode
- Broadcom Chipset
- FTTN VDSL compatible.

I then have a Ubiquiti ERPoE-5 doing the routing.

Struggling to find something which can do what I want. The D-Link i have now is doing a good job, but I just want to see if I can get a higher sync rate with a better ADSL chip.

R1ch4rd writes...

The D-Link i have now is doing a good job, but I just want to see if I can get a higher sync rate with a better ADSL chip

I doubt it will make much difference � but would be interesting to try I agree. The well respected (and expensive) ASUS AC68U uses the same chipset as your device � and they are renowned for good performance (I've used an ASUS 66 myself).

It is just too early for the relatively inexpensive modem/routers to have support for FTTN as yet � mainly the expensive devices have support for FTTN at this stage. Those where profit margins are lower aren't going to retool for a new production until there is an established user base.

Duideka writes...

Technically his apartment came with a phone line, just that the lead-in from the pit was only a 5 pair to begin with. I believe there is now a 5 pair, 10 pair and 30 pair all running in the same conduit to the MDF now!

Whoever did the comms design & install (or lack thereof) on the apartment building should be held responsible as the communications alliance and telstra guidelines state you need a ratio of 1.6 pairs to dwellings to be pulled to any MDF. If that had have been done to begin with, it would have been fine.

Coupled with the fact you can't authorize that work to be done as a tenant and it has to go through the strata corporation and be paid by someone (techs don't work for free), it's amazing it even got done. I think NBN paid for it for free just to get this site off their books; as there was probably another 10+ tenants screaming at them. :)

6CAN-08-20
Finally got connected at the 4th appointment.
450 m from the node on foot but suspect the line is much longer.

Upstream Downstream
Current Rate (Kbps) 6400 28000
Max Rate (Kbps) 20713 54550
SNR Margin (dB) 18.3 19.3
Line Attenuation (dB) 40 18.2

Okla speedtest
Ping 8 ms
Download 20.85 Mbps
Upload 4.74

Can't wait to see how it performs during peak hours.
I am with iinet.

edit 25/5 plan

and?

TPG always seemed dodgy to me, I'm on 6CAN-05 and i'm with internode, they told me that its not available in my area yet.

keep me updated on your experience with TPG please?

Can anyone tell me where 6CAN-06-11 would be physically located?

I'm supposed to be activated today between 1PM and 5PM, fingers crossed. I'll let you all know how I go. I'm on 6CAN-05 and I just signed up with TPG.

Automatia writes...

TPG always seemed dodgy to me, I'm on 6CAN-05 and i'm with internode, they told me that its not available in my area yet.

Either they told you wrong or your particular node isn't RFS and mine is. I'm on 6CAN-05-04 and I've just been connected to TPG.

Finally got connected. Nobody from NBN knocked on my door or contacted me. I had to find out the hard way that I was switched over when my ADSL2+ stopped working.

Here's a speedtest. Not too bad speed, I was hoping to hit what I had paid for though (100/40)

Haven't seen a single person on FTTN WA getting 100/40. Are there many?

thenk writes...

Haven't seen a single person on FTTN WA getting 100/40. Are there many?

I'm on 100/40 with TPG and no issues.

Hi all, i would like to ask, by looking at the modem stats or connection stats, is there a way to see the maximum potential speed i can achieve in my place? i am 1km from pillar and getting 23mb/s on a 25/5 fttn plan with iinet. i would like to know what is the maximum speed i can achieve if i upgrade to 100/25 plan.

sanchez11 writes...

Depends on your modem. Some will show you the Line attainable rate, which I think represents the maximum sync rate your line is capable of.

leok writes...

Depends on your modem

i bit the bullet and got myself a D-link taipan, after realising my 1 year old billion "so-called fibre ready" modem can't be use for VDSL. I will try to get some figures tonight and raise the question again. Thanks again.

JRivers writes...

Either they told you wrong or your particular node isn't RFS and mine is. I'm on 6CAN-05-04 and I've just been connected to TPG.

I've just received an email from NBN.co saying its available, and TPG have done a mail drop as well.

Going to talk to internode about it, I've been with them for a long time but their plans leave me wanting.

$109.99 for 1000GB and 100/40, whereas TPG is unlimited for $99.99 and 100mbps.

leok writes...

I'm on 100/40 with TPG and no issues.

Line standard VDSL2

Channel type

Interleaved

Downstream line rate (kbit/s) 107735

Upstream line rate (kbit/s) 44199

http://www.speedtest.net/result/5456135443.png

I applied with a NuSkope on Monday 27th June and the connection was activated a week later on 4th June.
Unfortunately there was a service fault and it didn't work immediately.

A tech came out today and "reset the node", internet is now working at 86/32, approx 400m from node.

this post was edited

Hey guys
I justed wanted to post my nbn situation. Might help someone.

I got nbn connected with iiNet on 23 June. I live in Beckenham btw. It was a horrible experience. They were doing upgrades to the bandwidth because they don't have enough capacity. Thus the speeds were terrible. my adsl was faster. I tried 4 different modems and only dlink ac750 connected after the a replacement modem and firmware upgrade, but it's such a bad modem I didn't wana use it and returned it. And I didn't wana buy the iiNet standard modem. So we didn't have internet for a while. After many calls to iiNet I called them and told them I am not paying them a dime and to cancel my service. They agreed and canceled my services.

I signed up with tpg on 29 June. On 1 July (Friday) they debited there advance payment. On 5 July I got the modem (Tuesday) and apparently got connected too them even though The email they sent that day said I would get connected 2 days from now. My speeds are steady with Ethernet at 80Mbps down and 30 Up. The modem they supplied is excellent it got connected within 5 mins hasel free. I find the WiFi range is exceptionally good and speeds on wifi are ok. I get 40Mbps down and 30 up.

Personally so far my experience with tpg is excellent. A+ from me.

BTW can someone help me with figuring out where is the node is in Beckenham. I wana know the distance from. My place.

alig262 writes...

I got nbn connected with iiNet on 23 June. I live in Beckenham btw. It was a horrible experience.

Personally so far my experience with tpg is excellent. A+ from me.

What a strange world we live in where both companies are owned by the same parent company, and iiNet is supposed to be the premium option.

Moredhel writes...

I applied with a NuSkope on Monday 27th June and the connection was activated a week later on 4th June.
Unfortunately there was a service fault and it didn't work immediately.

A tech came out today and "reset the node", internet is now working at 86/32, approx 400m from node

Hi mate, I have been looking at NuSkope as an option (am in Doubleview), what were the pings like on your speed test? And did speed test think you were in Perth or east coast?

I'm only asking because I was told all NuSkope traffic was routed via east coast (Sydney or Melbourne, can't remember which)

thenk writes...

Haven't seen a single person on FTTN WA getting 100/40. Are there many?

I'm on 100/40 with Telstra, ~450m from the node.

Maximum Line rate
41.99 Mbps 110 Mbps

Line Rate
39.99 Mbps 108.24 Mbps

Speedtest: http://www.speedtest.net/my-result/5284908424

How do you guys check the distance from the node?

alig262 writes...

How do you guys check the distance from the node?

you can either find it on exchange2me, or calculate from the line attenuation

Just found the node. I must be like 50 meters away and I am getting 80 download. Should I just accept it? Shouldn't I be getting like 90?

there are so many facts can affect the speed. although the distance is the main and more commonly reason....

which area are you located in mate ?

Beckenham tpg

eatoff writes...

Hi mate, I have been looking at NuSkope as an option (am in Doubleview), what were the pings like on your speed test? And did speed test think you were in Perth or east coast?

Speedtest detects as Melbourne but tracerts go through Sydney.
Pings on Speedtest are about 60ms or so.

Anyone on 6CAN-03-04?

I'm still undecided on which RSP to sign up to.
Been an iiNet customer for a long time but hearing some people here with issues on iiNet but not on TPG makes me think twice.

Automatia writes...

I've just received an email from NBN.co saying its available, and TPG have done a mail drop as well.

Going to talk to internode about it, I've been with them for a long time but their plans leave me wanting.

Talked to Internode, they know less than Jon Snow about NBN being available in my area (Bentley) They couldn't even find my street.

I'm going to switch to TPG if Internode doesn't pull up their game.

this post was edited

Bahh

Do not get nbn with iiNet. I am warning you. You will regret it. I highly suggest you choose tpg or internode perhaps if you aren't inclined toward tpg. Opus may be another good choice. However they are charging slightly more. And telestra prices are incomprehensible.

anyone on 6-CAN-05 on TPG? wondering how long it took you guys to get setup from adsl2, we just registered 2 days ago

Automatia writes...

Talked to Internode, they know less than Jon Snow about NBN being available in my area (Bentley) They couldn't even find my street.

They check the address with NBN so it is not up to them. NBN is a mess...
I'm with Internode on 6CAN-04-09, I put application the day my area went RFS which was Saturday and been connected on Friday next week. No problems here. Their support is good as per my experience.
http://www.speedtest.net/my-result/5462754829

yeah don't go with iinet... getting congestion at 3pm for the first time

halumin writes...

yeah don't go with iinet... getting congestion at 3pm for the first time

This may be unrelated as I'm not in Cannington, but I'm leaving iiNet due to ridiculous congestion in peak hours.

Cannington seems OK for bandwidth, so far. Not noticed too much of a slowdown, or any packetloss. Worst i've seen is 10Mbps.

2:00PM on a Saturday, syncing a 65Mb/35Mb.

http://www.speedtest.net/my-result/5465364680

51Mb/35Mb

Anyone else in Cannington still on PSTN lost their dialtone over the weekend?

Telstra blaming NBNco stealing my pair. Seems unlikely that it would happen on a Sunday afternoon.

coxymla writes...

Seems unlikely that it would happen on a Sunday afternoon.

Absolutely not � A lot of techs are working Sundays in Cannington.

coxymla writes...

Anyone else in Cannington still on PSTN lost their dialtone over the weekend?

Telstra blaming NBNco stealing my pair. Seems unlikely that it would happen on a Sunday afternoon.

Yep me too, from Saturday.

Managed to get my ADSL to sync without any dialtone so it definitely wasn't NBNco after all. Speed is about 10 times less than normal with huge line loss.
Back to the phone queue.

hey guys, i live in bentley (not far from bentley hospital).

I've just received an email that my area is NBN ready.

I'm currently with westnet.
Is it worth changing ISP? im thinking of TPG. A friend of mine is with them and he said he's never had problem with them.

I have checked speed estimation my location http://www.adsl2exchanges.com.au, its about 10.6mb

TPG has the $59.99 standard 12mb unlimited download package. I think that's perfect for me.

Or can you guys let me know which ISP has better deal?

Thanks

your estimation for 10.6mb down is probably for ADSL. for FTTN is should be a lot higher as the fiber is coming down to the node then copper to your premises. unfortunately there is no real way of knowing estimated speeds on FTTN until you get connected.

what does your ADSL sync at ?

Hi Ahmer,

My adsl 2 download speed is between 5 � 6.5mb. Rarely go up to 7mb.
Upload speed is pathetic 0.1mb

well i guess, if it cant get any worse you might be better of on FTTN. we shall we waiting for results :P

McKay St [next to Curtin] is ready. I'm a pensioner, small user, just need 10GB or so and a portable home ph. What/who do you recommend?

Dodo Internet is pretty cheap. $29.90 for 10gig. however there might be some startup costs.

Has anyone had to wait "up to 48 hours" after being advised by iiNet that their FTTN service was active?

I am in 6-CAN-05 and am migrating from iiNet Naked DSL to FTTN. Currently can only sync with the Naked Service.

I think my friends in Cape Town (iiNet support) are b.s.ing me.

sconor writes...

Has anyone had to wait "up to 48 hours" after being advised by iiNet that their FTTN service was active?

No, that doesn't sound right. If iiNet have advised you the FTTN service is active, it means (unless in mistake or error on iiNets behalf) that a field tech has informed NBNCo that that your pair has been jumpered and the work is complete.

You should be now syncing to the Node.

In my case, I was advised of the install date, and on the install date when I came home I had sync on the modem (I had no DSL/Internet at all previously). iiNet informed me it was active less than 24hours later.

Sounds like something may have gone amiss. Call iiNet early tomorrow morning, Eg: 6:30AM and speak to someone.

Spot on R1ch4rd � Jumpering issues. Now I need to wait for someone to do it properly. In the meantime I have been promised some compensation as I am now being charged for the 100/40 plan.

cheap plans. 1st month free.

https://www.exetel.com.au/

Ahmer writes...

cheap plans. 1st month free.

https://www.exetel.com.au/

Great prices, but no POP in WA. All traffic is routed via Sydney, so not so good for gamers in WA.

would this affect if you are not a gamer?

I'm on 6CAN03-12 (Wilson south of Leach Highway). Same issue that NBN says ready to go, but ISP sites say not available. I notice addresses north of leach highway come up as ok on the ISP sites (you can plug in a bunch of addresses say into telstra or iinet or optus to figure out what nodes are available for connections).
My own thought is that the NBN will not release nodes until the copper is up to scratch. But no-one (even the ISPs) appear to know what's going on. An email from NBN themselves indicated that it could take up to Xmas 2016. Seems to me that the NBN rollout site is lying.

Ahmer writes...

would this affect if you are not a gamer?

No. Browsing and downloading is fine. I did however buy a PS4 and was going to try on-line gaming but I'll give it a skip for now.

Quick general consensus question � TPG for general browsing/Netflix, good enough?
Price/datawise even the bottom tier offer is a billion miles ahead of my iiNet 2+ connection. Having sussed out the location of my node, I'm warily wagering I'm about 700 cable metres from the connection, which still pegs me better off.
Heck, does local congestion even go down to the 3Mbit level? I'd be ecstatic to maintain 4 and above.

Still fine with iiNet. Just changed my modem to a technicolour gateway max. Went from 65Mb to 85Mb and can pull 75Mbps no worries.

Guys it seems tpg is performing better than iiNet in CAN. Didn't tpg buy iiNet? So at which point will they share technology and therefore offer the same performance as they will be sharing the same infrastructure? And also offer same plans? They must still be separate at the moment, just wondering if it's worth going from iiNet dsl to tpg NBN if they will just merge everything soon anyway. Or maybe they will continue to operate separately

mystar writes...

They must still be separate at the moment, just wondering if it's worth going from iiNet dsl to tpg NBN if they will just merge everything soon anyway. Or maybe they will continue to operate separately

Looks like iiNet and Internode are buried in bureaucracy when they want to upgrade capacity....

See my post here..... whrl.pl/ReFzYZ

and David Hunt's answer..... whrl.pl/ReFAJy and my subsequent posts....

If people in the NOC have to jump through hoops to get an upgrade approved then there is no point in remaining with iiNet or Internode.

Teoh clearly trusts his own people (TPG staff ) more and they can perform necessary upgrades in a timely manner whereas iiNet and Internode are being hamstrung.

Plenty of new start-ups out there with the same philosophy that MM and Simon Hackett had � so have a look around I'd suggest.

so i took the dive and signed TPG to 100/40.

Got jumpered on this morning. Didn't receive my NBN activation notice but the service seems to be active.

[URL=http://www.speedtest.net/my-result/5485442267][IMG]http://www.speedtest.net/result/5485442267.png[/IMG][/URL]

Is this speed normal?

please login to your modem and check your max attainable rate and attenuation, your uploads are pretty good, i would assume TPG might have to do a reset or tweak your connection. please share results with us as well.

LordBug writes...

Heck, does local congestion even go down to the 3Mbit level? I'd be ecstatic to maintain 4 and above.

Oh yeah, welcome to the new world of superfast broadband � 4mbps!

So is everyone's NBN FTTN going alright since connected?

I recorded 13 drop outs on my first day and still averaging around 10-12 drop outs a day. When I say drop out I'm talking about 'SYNC' actually dropping.

Quite over it, but this is what we signed up for, Fraudband, Malcolm Turnbull's Mess (MTM), Nortorious Broadband Network (NBN).

talk with your provider.

any more than 5 sync drops a day is considered a line fault that nbn should be looking into.

elixxir writes...

any more than 5 sync drops a day is considered a line fault that nbn should be looking into.

Yep, having your tcp connections cut 4 times a day is an acceptable broadband internet connection in 2016, according to nbn�.

Just got connected few minutes ago, I'm on IInet 100/40... was hopping for more even at 5pm

copy and paste from the iinet TG-1 modem

Maximum Line rate
11.5 Mbps 52.97 Mbps
Line Rate
11.5 Mbps 51.91 Mbps
Data Transferred
0.78 MBytes 0.73 MBytes
Output Power
13.8 dBm 8 dBm
Line Attenuation
8.8, 44.1, 65.6,N/A,N/A dB 20.6, 53.7, 80.4 dB
Noise Margin
6.9 dB 6.5 dB

Sounds like you are still on a 12/1 profile.

Edit: I might be misreading the c/p.
Is that saying you are synced at 50/11?

Being peak period wouldn't affect your sync speed.

ASV writes...

Hi Ahmer,

My adsl 2 download speed is between 5 � 6.5mb. Rarely go up to 7mb.
Upload speed is pathetic 0.1mb

Ahmer writes...

well i guess, if it cant get any worse you might be better of on FTTN. we shall we waiting for results :P

My theory exactly... My uploads are the same as ASV's, and downloads slightly slower... FTTN at 12/1 will be a huge upgrade, and I don't know what I'd do with 25/5....

Of course, Amnet (my current provider) don't have anything to offer me, and even if they did, their plans are not even close to being competitive, so now I have to find a new ISP...

Silversurfer07 writes...

So is everyone's NBN FTTN going alright since connected?

I recorded 13 drop outs on my first day and still averaging around 10-12 drop outs a day. When I say drop out I'm talking about 'SYNC' actually dropping.

Quite over it, but this is what we signed up for, Fraudband, Malcolm Turnbull's Mess (MTM), Nortorious Broadband Network (NBN).

You are not alone my friend, I'm on 6CAN05 and I've been having dropouts at least 4-5 times a day and every time it drops it takes at least a few minutes (if lucky) to get reconnected by itself without rebooting router. MY thread is here /forum-replies.cfm?t=2550357

I'm waiting for the TG1 modem from iinet to see if it makes a different..hopefully will be here a next few days..

iiNet have improved their NBN plans.

https://www.iinet.net.au/internet-products/broadband/nbn/

I've just changed mine from NBN max 3.5 to the limitless

What speeds are typical for international speed tests? I'm not that impressed so far by my new 25/5 TPG connection!

New York: 3.96 down / 1.01 up / 308ms ping http://www.speedtest.net/result/5499300719.png
Singapore: 2.96 down / 1.14 up / 329ms ping http://www.speedtest.net/result/5499305182.png
London: 2.31 down / 1.19 up / 386ms ping http://www.speedtest.net/result/5499309332.png

Local speed test: 16.26 down / 4.04 up / 71ms ping http://www.speedtest.net/result/5499311728.png

I'm syncing at 28000 kbit/s / 6400 kbit/s and at time have achieved close to the maximum speed I'm paying for locally, but the local speed seems highly variable...

Hmm your local speed doesn't seem too good. I'm on the same plan and get 23/4.5 on the TPG speed test.

I haven't tried international yet.

at those sync speeds you are either a) something is not right with the jumpering b) TPG needs to reset the node c) you are just too far away from the node.

Telstra said the NBNco works on 08-20 should be completed by August 2.
I suspect the issue is confined only to the pillar CANN:5, not the other one, since I know people in this thread on the same ADA have been connected.

So how are the cursed 6CAN-08-20/21 connections going, has everything been fixed now?
Got an appointment for the 2nd of August. Fingers crossed.

I've been on 6CAN-08-21 for a bit over a month.
Had no issues at all. It can slow down a bit around 8-9pm but doesn't seem to cause me any dramas. Netflix still streams fine etc.
Way better than my old ADSL 2 which was borderline unusable.

Something definitely wrong tonight. Syncing at 290kbps, max download around 20kb/s. NBN install can't come soon enough!

dansblackcat writes...

That's awesome to hear. Thanks

so how is every one going ? no updates since last 3 days ?!

any new connections ? sync speeds etc ?

I recently got connected on 6CAN-05-09. Roughly estimated around 400m to the node and synced at 95mb/44mb, with TPG 100/40.

Can't complain with that!

http://52.64.243.5/nbnmtm.html

rough calculations to check your estimated sync speeds. for ppl in cannington and who have already connected to NBN please share theoritical and actual speeds.

Ahmer writes...

http://52.64.243.5/nbnmtm.html

rough calculations to check your estimated sync speeds. for ppl in cannington and who have already connected to NBN please share theoritical and actual speeds.

That's cool but all of Cannington is grey (N/A)

Anyone else having major issues around cannington?

I've been connected for a couple of months now... But in the last week or so, it's really be struggling at night.

Sped up a little bit now: http://www.speedtest.net/my-result/5519580828

Was far worse about 10 minutes ago � less than 2mbit down, 0.5mbit up...

Sync speed has dropped slightly from what it was originally � 46Mbit down to 42Mbit... (i'm paying for a 25mbit connection though)

900 Metres from the node.

route#show controllers vdsL 0
Controller VDSL 0 is UP Daemon Status:           Up XTU-R (DS)              XTU-C (US)
Chip Vendor ID:         'BDCM'                   'BDCM'
Chip Vendor Specific:   0x0000                   0xB0C7
Chip Vendor Country:    0xB500                   0xB500
Modem Vendor ID:        'CSCO'                   '    '
Modem Vendor Specific:  0x4602                   0x0000
Modem Vendor Country:   0xB500                   0x0000
Serial Number Near:    FGL17112664 887VA-K9 15.1(4)M
Serial Number Far:     AA1414FE5AZ-46
Modem Version Near:    15.1(4)M
Modem Version Far:     0xb0c7 Modem Status:            TC Sync (Showtime!)
DSL Config Mode:         AUTO
Trained Mode:            G.993.2 (VDSL2) Profile 17a
TC Mode:                 PTM
Selftest Result:         0x00
DELT configuration:      disabled
DELT state:              not running
Trellis:                 ON                       ON
Line Attenuation:         0.0 dB                  0.0 dB
Signal Attenuation:       0.0 dB                  0.0 dB
Noise Margin:            13.7 dB                 10.9 dB
Attainable Rate:        42001 kbits/s            8566 kbits/s
Actual Power:            14.3 dBm                 6.3 dBm
Per Band Status:        D1      D2      D3      U0      U1      U2      U3
Line Attenuation(dB):   21.8    61.3    90.3    10.4    49.4    75.2    N/A
Signal Attenuation(dB): 29.9    61.0    N/A     10.4    48.6    0.0     N/A
Noise Margin(dB):       13.8    13.7    N/A     10.5    11.0    N/A     N/A

Well some good news. After years of crappy internet, finally I have a decent connection.
Dialup days were typical.
But when adsl came out I couldn't get it due to pair gain.
When I could finally get it, I synced at 1.2mbit.
I put up with that for 10 years til I bought a new modem and was able to tweak SnR to sync at about 2.5mbit with dropouts. Stayed with that for years as it was better than stable 1.2mbit. Lodged faults in the past but was told my line was bad quality and passed underground power lines which increased interference and nothing could be done about it.
When I heard CAN was going live I read a few horror stories about my node 6CAN-08-20 so I decided to wait a few weeks until all of the problems have been sorted.
Couple of weeks ago I took the plunge. Today was the install date and I fully expected to get home and not see the sync light on but there it was. After what I'm used to I was prepared for some sort of line issues and it taking days to fix, leaving me with no internet.
17.5mbit down and 6.5mbit up on the iiNet 25/5 plan. Couldn't be happier.
Sorry for the life story but I guess it shows there are some good stories out there. After my internet history I'm not as fussy or demanding as some. Absolutely stoked to have something above 10mbit which is fairly stable. Hooray for NBN!

Good to hear, mystar.

Which pillar are you on again? Gonna have to ring up Telstra and see whether I can get an appointment now.

mystar writes...

That's cool but all of Cannington is grey (N/A)

yea some bits are available (near manning rd)

coxymla writes...

Good to hear, mystar.

Which pillar are you on again? Gonna have to ring up Telstra and see whether I can get an appointment now.

6CAN-08-20

Pillar, not node. -20 serves two pillars; I'm on the one for the fish&chip shop. (CANN:5)

No idea, finder doesn't say either. How else can I find out online? I live just behind the fish n chips shop

Cool, we might be on the same pillar then. You can find out via https://www.mybroadband.communications.gov.au/

Yep I'm CAN:5 too

Thanks, mate. Telstra still being no help as per usual. Next time I call them I will say that someone else on the same pillar has been connected.

Gave the flick to iiNet the other week, moved over to TPG.
All came together really quickly, ordered on the night of the 20th, connection was live on the quoted day of the 27th, incredibly smooth and fairly well documented process.

Only went for the 12mbit plan, years of 3mbit taught me that this household doesn't need a huge deal more. So far the connection has been faultless as far as I can tell. Only thing I've noticed as a detriment is what feels like a slight pause before pages start to load up whilst browsing. Also, differing speed tests from the mybroadband and speedtest sites � 5.4 and 10.6 megabits respectively.

On 6CAN-08-05 CANN:124

Has anyone got an active FTTN connection on 6CAN-01-09 or 6CAN-01-10 in Waterford?
What ISP are you using?
What Modem?
It seems not many providers are servicing this area, so not a great selection.
I am looking for a provider that can give 50/20 and fixed V4 IP address and unlimited data. Only currently find one, Exetel, but their modem is pretty basic. I need modem router with advanced features (secure VPN Server/client and Packet forwarding and advanced firewall features) to connect to my work.
Anyone know any other options?

G-J-S writes...

but their modem is pretty basic. I need modem router with advanced features (secure VPN Server/client and Packet forwarding and advanced firewall features) to connect to my work.

So just get the service and run your own modem/router configuration ??

Rang NBNco, they confirmed that my address 6CAN-08-20 is fine now and ready for appointments.

Rang Telstra and convinced them to check the availability or whatever. So much for them calling me when the status changes.

Appointment booked for the 12th. (84 days since RFS) Here's hoping!

my house is still not showed on google map(very new house). wherever i search for my address, the feedback is always NBN not available.

however, if i drag the pin onto my location (when searching , it gives me a location that is near my house but not actually on the house. if i do the drag, it gives me different address, but the same location) it shows available......

coxymla writes...

Appointment booked for the 12th. (84 days since RFS) Here's hoping!

Same as mine... I'm in the afternoon... hopefully they both go smoothly...

I have decided to go with Exetel, start with 25/5 and BYO modem and see how it goes. If sync speed significantly more than 25/5 I may up the plan to take advantage of it. Google says I am around 550-600m from the Node.

Signed up on 10th, and have been advised by Exetel, it will take 20-25 business days (approx) for Fibre Transition, and it will take another 10-15 business days to transition my PST Phone to VOIP. That means it is going to be between 30 and 40 business days or 6 to 8 weeks. Not impressed, and thats without any issues...

On the Modem front, have decided to use the ASUS DSL-68U, so will look around for a good deal to buy one. Seems it provided the features I need plus have confirmation others have successfully used it to connect to Exetels FTTN service.

Will keep posting on progress, but have a feeling this is going to be a painful process. All of us in 6CAN are being forced to FTTN, an interim solution best. I just cant see how this aligned with Malcolm Turnbull's rhetoric on Innovation and a Smart Economy. Suppose he does not care, as he will be long gone before the ramifications are obvious to all.

I can see the node is just 100m from our premise........however the NBN is not avaliable now, hope I can get 100/40 when I get NBN

Exetel's plans are pretty cheap, and whirlpool have some horrid stories about their NBN service, like congestion etc, but then again it depends on individual circumstances. please share your experience as i am about to do the same in a couple of months with a BYO Netcomm NF4v modem. iiNet have increased their plan rates and a 25/5 service is now $79.90 compared to Exetel's $59.90 with a free month! note that Exetel counts uploads too.

HighOctanePhotos writes...

Same as mine... I'm in the afternoon... hopefully they both go smoothly...

Apparently it's being hooked up as I type... and they do need to get into the house to complete the job � so hopefully that means testing the port when the job is done...

(Which would be good, we had our line disconnected during the build phase, allegedly because some cables were removed to perform some work and our pair didn't get reconnected)

Does anyone know where the pillar/node is located for renou street, east cannington?

cuzcraig writes...

Does anyone know where the pillar/node is located for renou street, east cannington?

You'd need to post which ADA you're looking for as there would be several for Renou.

coxymla writes...

Rang NBNco, they confirmed that my address 6CAN-08-20 is fine now and ready for appointments.
Appointment booked for the 12th. (84 days since RFS) Here's hoping!

Lost ADSL sync and dialtone at 10AM on the 12th.
Rang Telstra and there's nothing they can do of course.
Got VDSL sync at 8AM on the 15th.

Syncing at 50/14 right now.
Rang Telstra again to ask about which speed tier I'm currently on and the line length, but they can't answer either.
I'll wait to see after MyAccount updates itself with the NBN plan.

coxymla writes...

Rang Telstra again to ask about which speed tier I'm currently on and the line length, but they can't answer either.

i dont think any one can tell the line distance except for the tech that would have come out to check the line for sync etc.

coxymla writes...

Lost ADSL sync and dialtone at 10AM on the 12th.
Rang Telstra and there's nothing they can do of course.
Got VDSL sync at 8AM on the 15th.

I don't know how NBNco decide who gets what level of service.. but our tech rang me about 15 minutes before the 1pm � 5pm window opened, to let me know he was starting on my job shortly, and to make sure someone was going to be home...

After doing his thing at the pilllar and node, he then went to the house, and plugged in the modem to test that the work had been done correctly and to make sure we were getting suitable speeds...

The connection was down for around � � 1 hour all up...

An Update: Exetel Have just advised me a revised connection date of 19th August 2016. So that is 9 days from signing Up. A lot better than what they originally told me, so heres hoping all goes well the connect this coming friday.

Had to speed up my purchase of the ASUS DSL-AC68U modem/router. Hopefully get this in the next day or so, so I am ready.

As soon as I get connected, I will post connection details and speeds and Experience with Exetel. All going better than expected so far. :)

G-J-S writes...

As soon as I get connected, I will post connection details and speeds and Experience with Exetel. All going better than expected so far. :
My NBN FTTN 25/5 is now up and running with Exetel. Set up my ASUS DSL-AC68U modem router and plugged in and all worked first go. :)
Modem Syncing with:
- Max Rate 69656 kbps Downstream and Max Rate 22573 kbps Upstream
- Data Rate 27999 kbps Downstream and Data Rate 6399 kbps Upstream
- SNR 22.3 dB Up and 18.5 dB Down
- Line Attenuation 14.2 dB Up and 3.4 dB Down
- Path Mode Fastpath for both
- Power 12.8 dbm Up and 6.9 dbm Down
- INP 2.3 symbols for both
Running SPEEDTEST I consistently over the last 2 hours get around:
� Ping 57ms � Download 22.93 Mbps � Upload 5.10 Mbps
Based on the above the line would support a rate of 50/20. Pity Exetel do not offer this for FTTN customers, they only offer 100/40 or 25/5. I would imagine that May FTTN customers would opt for this if available.
Contact me if you want to know ASUS DSL-AC68U modem settings ...

good to hear mate, so do u know how far you are from the node?

please share speedtest results during peak hours as well. that would be the REAL test! from 6 pm till 10pm.

I am 550 meters according to googlemaps, so would think I would be 550 to 600m via cable allowing for tails etc.

I ran speedtests over an extended period (every hour) including throughout the evening with similar results to the above quotes figures.

thats great

this post was edited

So what's happening with the node in front of hester park entrance (6CAN04), I can see works being done, white conduit tubes popping out & black cable laid along the road.

With TPG (and posted my issue at the TPG forum) but VOIP never was activated. TPG final escalation to their management was to request me to leave them to another provider plus they have closed file (no compensation).

Can I please ask if anyone on 6-CAN-08-21 having VOIP issues? Basically my phone has no signal and the VOIP light is red on the TPG modem.

Connected to NBN with internode on 6CAN-02 at the beginning of the week with a 25/5 plan

Using a TP Link TD-W9970 bridged to a Billion 7800VDOX (plan to eventually replace with an asus router later)

Upstream Downstream
Current Rate (Kbps) 6400 � 28000
Max Rate (Kbps) 50971 � 87901
SNR Margin (dB) 25.6 � 23.4
Line Attenuation (dB) 20.6 � 10.6

I'm about 130-140m from my node

speed tests have been constant no matter time of day (knock on wood)
http://www.speedtest.net/my-result/5581617444

Looks like Telstra have put Cannington back onto the old NNI again :(
The same issue from a few months back has happened again, can't play any online games and any sites involving SSL take minutes to load, even when I'm getting 90 down / 35 up.
Thanks Telstra, I can't even pay my internet bill for the month. Can't wait for them to slug me with late fees because of issues on their network.

this post was edited

Burokku writes...

Lol, back here for the same reason. Managed to email the Telstra tech after a couple of failed attempts, so hopefully he'll investigate for us.

We all guessed it was just a matter of time before someone at Telstra decided to put us back onto the busted NNI again; I was hoping it wouldn't happen the one time I decided to book annual leave, haha

The Telstra tech has just emailed me back (kudos!) and there was indeed a failure with the active link last night at midnight, so we were automatically switched to the secondary (faulty) link hence today's problems.

Telstra is monitoring the link at present to capture data so they can isolate the issue to their system or NBN Co's for further investigation and development of a permanent fix. They will be looking at switching us back to the other link within 24 hours if they haven't managed to work out a solution by then.

Fingers crossed =P

Burokku writes...

Thats not a Telstra decision � NNI is managed by NBN.

Ran into the same issue on Telstra as well, funnily enough my neighbour has dug up my lead-in today. Good to know that wasn't the problem.

Thanks for the update Moph. Am here for the same reason � completely unusable NBN again. At least I now know what it is. Guess we will have to wait for the fix!

Hello again Moph!

Back again and with the same problem. Nothing loading on ipad/phones again and strangely the home phone isn't showing green lights on router at all since yesterday.

Any update with what's going on? Is there a point me also contacting them.

Statlanta writes...

Any update with what's going on? Is there a point me also contacting them.

Only the info that I posted yesterday.

No point contacting Telstra yourself IMO � you'll be stuck with L1 tech support going through the standard troubleshooting script and won't get anywhere. The tech that I'm in contact with has responsibility for this section of the network and is actively working on a solution, so there's nothing much more that can be done.

this post was edited

Alright thanks. Are people having problems with their home phone too?

Looks like there's still no progress for Cannington.
Any chance you can get onto that tech again and finds out why they can't just switch us back over already? I've got work to do from home and I can't get to the TS at work with this NNI issue :(

this post was edited

I'll follow up again tomorrow morning, but I'm guessing the fault that caused the link to switch on Sunday night is also preventing them from simply transferring us back. Could be a while before either link is fully operational :/

Edit: Just received an email from the tech ... data capture is complete and the switch back to the primary link is planned for tonight. With luck everything will be back in order as of tomorrow morning.

fingers crossed, thanks Moph

Thanks for the update Moph!

Can one of you guys please let me know when it seems to be working again, I'm currently in Sydney so hard to check. Been getting messages from family who treat me like the local tech support haha

Thanks for getting in touch with the tech and giving us updates Moph! Frustrating to have this issue come back again after a couple months of faultless service. Is this a Telstra-only problem? Other Cannington exchange users in this thread dont seem to to be complaining about the issues we face

ilovem3 writes...

Is this a Telstra-only problem?

Yep, as I understand it the problem lies with the interface (link) between Telstra's equipment at the Cannington exchange and the NBN's equipment. So it's only affecting Telstra NBN customers connected through the Cannington exchange.

Again so far as I understand it, the reason that the problem has come back is that there are two links at the Cannington exchange � an active link and a backup link. When the DNS resolution issue originally occurred back in June, the solution was to switch us to the backup link � but the problem with the original primary was never successfully diagnosed and fixed. We've been running on the backup link ever since, but a problem then occurred with THAT link last Sunday night resulting in us being switched back across to the original (faulty) primary link.

Telstra have been tracing data packets or some such network wizardry on the faulty primary link over the last few days in an attempt to isolate the problem. So hopefully this time once we're transferred to the backup link again, a solution can actually be implemented for the faulty primary link so that the problem doesn't occur again in future.

The problem may actually be with NBN's equipment rather than Telstra. Regardless, the responsibility lies with Telstra to diagnose the issue and push for resolution.

2.15am and seems fixed as of a little while ago! No more DNS resolution issues on desktop and my phone is usable on wifi again anyway.

I'm back up and running again, thanks for the update Moph!

this post was edited

Things are starting to go pear-shaped again >.<

Yep, just confirmed by the tech � link flipped back to the faulty one and they're working with NBN Co to resolve ASAP.

Really? Why cant they just leave the working one alone zzzz :(

I just came back from work and have DNS issue, beckenham here anybody?

Mhmm. Everyone on the Cannington exchange is likely affected.

The Telstra tech is trying to organise a conference call tonight between himself, NBN Co and myself so that I can run some remote testing for them. Guessing that means Telstra's data capture over the last few days indicates NBN Co's equipment may be at fault.

Regardless, Telstra intend switching us back to the other link again tonight. Who knows whether that will be effective or just flick us back to the faulty link again sometime tomorrow.

This is beyond a joke.
Is there a employee ID for someone I can speak to directly about this? Even Telstra's supervisors think this is a desktop issue, and tried transferring me to Telstra Platinum...

I'm with Internode and have noticed since about 1pm today the DSL light off and subsequently no internet connection.

Internode Support said there were some outages across WA but none for Cannington.

Through this forum i'm glad to see that it's not something on my end. In the mean time it'll just have to be the mobile hot spot.

Burokku � Morphs updates have shown Telstra is taking is seriously, and working a different levels with NBN Co to resolve.
It appear very much in hand.
I'm not sure that speaking to someone directly will get it fixed faster.

is everyone restored now?

Just restarted my router. No DSL light still.

efxs writes...

Just restarted my router. No DSL light still.

You're with Internode mate � give them a call. The issue we've been discussing is for Telstra and shouldn't be affecting you.

russell writes...

is everyone restored now?

My connection seems stable at the moment. Hope it stays that way lol

just got NBN connected today. the technician came to house and went to the node to connect it up.

however....just getting 50/10 speed......the contract was 100/25. and i am expecting half speed...

not too sure about the node , should be 6CAN-07 but not exactly sure where is the Green box by the road.

http://imgur.com/a/Wgnz4

spec from my moden
i dont understand the why there are 3 values in the line Attenuation

Lookup your ADA on Finder.
If your line length is around 800m, then that speed is probably correct.

If your RSP sells a 50/20 speed tier then you should move down to that.

I would almost guarantee that if your current speed is 50/10 on a 100/40 plan and you dropped down to a 50/20 plan your actual Line speed at your location will also drop to 25/5 as your ISP would not be that generous to keep you at your original sync speed.

On another issue, has Anyone joined up to Optus as an ISP as that would be my preferred provider as they are offering $20 discounts for existing mobile customers, so their top speed 100/40 service which is currently $110pm would be $90pm which is close to par of many other ISPs. More interested in how youse went with setup time etc.

cmoore writes...

Doesn't sound right at all. The sync speed is limited by the equipment at either end and the quality of the copper joining them. There's no reason for any ISP to artificially limit sync speed when they control bandwidth, nor have I heard of them doing so.

I'd say it is far more likely that if he steps down to a 50/20 plan with an existing sync speed of 50/10, he'll end up with 50/10 usable bandwidth.

whirlpool

Chủ Nhật, 2 tháng 10, 2016

NBN - Cannington WA part 4

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