Continues from the Original Part
I can not access any pennytel services for about 24 hours.
My ISP peer with PIPE network and it seems that PIPE peering is having issue accessing pennytel network as shown below.
Router: Sydney IX (AS18398)
Command: ping 202.85.241.162
Sending 5, 100-byte ICMP Echos to 202.85.241.162, timeout is 2 seconds:
.....
Success rate is 0 percent (0/5)
Balances in several accounts have gone to zero from $30 overnight.
I dont mind an outage, but what is going on?
UPDATE: post the maintenance cannot send SMS but balance restored.
Having a similar issue since the weekend.
I can't dial out and there is no incoming calls. All I get is a busy signal when dialing in.
My system shows that it's registered � both from my equipment and the portal. I know the number isn't going through as the logs on my equipment indicate nothing is happening.
I tried setting failover numbers in the portal but they don't work either, even when setting it to always use them.
Pennytel support have yet to respond to my support request. Hoping this post may prompt some action.
Edit: Odd � outbound calls started working again. Inbound calls are only coming in if calls from another Pennytel service. This is through a traditional number obviously.
I dont mind an outage, but what is going on?
You genuinely might have a problem, but it's probably best to wait until the dust settles and the PennyTel maintenance to complete on the 27th, before acting
I can't top up my account. My balance is showing up as zero.
I couldn't top here either. Call would connect but only hear my side echo.
updated: seems outbound call working for me again
Balances in several accounts have gone to zero from $30 overnight.
I dont mind an outage, but what is going on?
Same here-balance has gone from $7.80 or so to $0.00.
Able to make phone calls and send texts last night but not today...can't access any transaction history either...
.
I couldn't top here either. Call would connect but only hear my side echo.
updated: seems outbound call working for me again
Do you still have a $ balance showing on the portal?
Dear Customers,
As you may be aware, MyNetFone has acquired some of the Pennytel assets, ensuring a continued supply of services to PennyTel customers.
In order to ensure PennyTel service remain operational in the long term, some major infrastructure work will be undertaken from 7pm AEDT on 26th November until 7am AEDT on 27th November 2013.
During this time frame the following services will be unavailable:
VOIP
- All Inbound and Outbound Calls
- All DIDs including Geo, 1300, 1800, International DIDs
- Call-back, SMPP, Voicemail services
Portal, Provisioning and PennyTel websites
Services should return to normal operation once work is concluded. We do not anticipate any impact to mobile or ADSL internet services.
We apologise for any inconvenience and ask for your patience, as this work is necessary to ensure service availability in the longer term.
PennyTel Team
Services should return to normal operation once work is concluded. We do not anticipate any impact to mobile or ADSL internet services.
I don't like the word should. Past experience with PT that after maintenance, there is more problems created than solved.
I hope it is different with MNF. I look forward to seeing the changes, if any.
I neither can dial out or receive calls. The same with Data, I can not access any internet services. Please help
My is pennysim number..
I neither can dial out or receive calls. The same with Data, I can not access any internet services. Please help
My is pennysim number..
Hi Ajolie,
Please email me at nolan@pennytel.com with your PT account and pennysim
number.
Done sent. Thanks.
I don't like the word should. Past experience with PT that after maintenance, there is more problems created than solved
I think that we can appreciate the enormity of the change that a definitive "shall" cannot be guaranteed.
It's probably best to expect the worse, so that you're not overly disappointed :-)
On the portal my account shows as $0, however I should still have some funds in it! Also I transferred some $ by Bpay on the 21/11 but still nothing showing on the portal!
I tried to log a fault using the Support Request on the "Pennytel.com.au" but this doesn't work. It say each time to try later on!
I rang Pennytel on 02 8282 6203 at 08:20 AM WST and spoke to a gentleman. He said that the problem was caused by Pennytel going into "maintenance" and all should be back to normal in 24 hrs.
I checked the website and there it stated:
PennyTel services will be undergoing infrastructure work from 7pm AEDT 26th November to 7am AEDT 27th November 2013
So the maintenance hasn't started as yet! What is going on here????
So the maintenance hasn't started as yet! What is going on here????
Hi,
I understand and we received concerns from customers that their portal is showing anomalies. This is part of the maintenance and we are deeply sorry for the inconvenience caused. I seek for your kind understanding and patience.
Yep same here. I haven't been getting incoming calls for the past week and now my account has a zero balance and I know had funds there yesterday.
This is part of the maintenance and we are deeply sorry for the inconvenience caused.
I thought the maintenance outage was supposed to begin after 7pm eastern today?
I thought the maintenance outage was supposed to begin after 7pm eastern today?
Hi,
Yes the maintenance will start 7pm AEST. Unfortunately the portal's backend system is quite tricky and requires some additional attention prior.
Our sincerest apology for the inconvenience caused.
Can someone help me out here or point me in the direction of a fools guide for the older generation.
I have an Android data call enabled phone with call data enabled. I need to add an account. I have a pennytel voip account. How can I make this work. What information do I need to add account on my phone to make data calls from my phone to say overseas mobiles using my pennytel voip account using only data. Thanks
I have a pennytel voip account. How can I make this work.
beside your username and pasword you will need the following.
Login to PT.
Goto -> Personal VoIP -> Settings -> Sip Settings
SIP Proxy: sip.pennytel.com
Domain: sip.pennytel.com
SIP Register: Yes
(You will need to register to the PennyTel SIP Proxy in order to receive calls)
Preferred Codec: g711 alaw, g711 ulaw, g729
Port: 5060
beside your username and pasword you will need the following.
Cheers Max. So on my phone I only need to add my user name which is an eight digit number I think and my password nothing else. Can I ask. Using this if I called a mobile number in say the UK would there be any cost above the data cost for the call. I ask because I have been using Rabtel charging 12cents a minute mobile to mobile Oz to UK which is the cheapest I have found for unregistered receiving Rabtel users.
would there be any cost above the data cost for the call.
Yes, Pennytels call charge.
H.
Yes, Pennytels call charge.
H.keithmoon writes...would there be any cost above the data cost for the call.Yes, Pennytels call charge.H.Show quoted
25 cents a minute mobile to mobile Oz to UK, and thats using Voip, thats expensive, its nearly 8 cents a minute on Voip Mobile to mobile Oz to Oz, thats not cheap either. I thought it would be cheaper than that?
http://www.rebtel.com/en/Cheap-Calls/UnitedKingdom/
Rabtel, Oz to UK Mobile & Landline numbers 0.053 AUD/min
100 minutes valid for 30 days to UK
Price 5.32 AUD
Much better value. Or have i got the prices wrong regarding Pennyel Voip?
its nearly 8 cents a minute on Voip Mobile to mobile Oz to Oz
8 cents per minute for calls to mobile phones in Australia � is a low rate.
I don't know about rates to UK mobile phones � but 25 cents per minute sound about what it was a couple of years ago.
You might like to look at some UK VSPs if you want to call UK numbers � I used localphone when on hols in UK a few years back. Mywebcalls was another I opened an account with.
H.
8 cents per minute for calls to mobile phones in Australia � is a low rate.
I guess so, its just the missus has Amaysim Unlimited, so i take it for granted mobile to mobile as free you see, so 8 cents a minute, 20 minutes is $1.60, which is a lot....
But the Pennytel Voip rates, i don't think are cheap, Rabtel easily wins hands down, and if you are calling a registered Rabtel user oversseas, then using Rabtel call back it is free mobile to mobile, OZ TO UK no cost for as long as you want. Its just the person you are calling must have a Rabtel account...
beside your username and pasword you will need the following.
Login to PT.
Goto -> Personal VoIP -> Settings -> Sip Settings
SIP Proxy: sip.pennytel.com
Domain: sip.pennytel.com
SIP Register: Yes
(You will need to register to the PennyTel SIP Proxy in order to receive calls)
Preferred Codec: g711 alaw, g711 ulaw, g729
Port: 5060
When i go to add account on my phone its asking me for "server"...
Do i leave this blank or is there a server? Thanks for the help.
PS..
How do i register to the PennyTel SIP Proxy?
Got it working just a pity its not cheaper to call UK mobile numbers.....Thanks for the help
If someone wants to call me on my Voip pennytel number. What number do they dial....cheers
888xxxxxxxxxx number
888xxxxxxxxxx number
888*******
Thats my voip username I tried ringing that straight dial and optus failed to recognize the number....
can only ring other pennytel subscribers on this number, pennytel to pennytel.
you have to get a did if you want others other than pennytel subscribers to call you
"DID" = dial in direct number
can only ring other pennytel subscribers on this number, pennytel to pennytel.
you have to get a did if you want others other than pennytel subscribers to call you
Ahh cheers how do I get a did number and will it cost me?Thanks
$5.00 per year i think, go to your pennytel portal and sign up for one there.
But the Pennytel Voip rates, i don't think are cheap, Rabtel easily wins hands down, and if you are calling a registered Rabtel user oversseas, then using Rabtel call back it is free mobile to mobile, OZ TO UK no cost for as long as you want. Its just the person you are calling must have a Rabtel account...
That's the same with most VoIP providers � stay within their network and the call is usually free.
c.
Can I ask.
To buy a DID number it will cost me $15 bucks.
If someone overseas calls that number will they only get charged for calling an Ozzy landline even though it comes through to my cell phone. Will I get charged anything for receiving the call.
Lastly will I require data to.be enabled to receive the call.
Great heads up to you all thanks
If someone overseas calls that number will they only get charged for calling an Ozzy landline even though it comes through to my cell phone. Will I get charged anything for receiving the call.
If it is forwarded to your mobile number, you'll pay the PT (AU) mobile rate.
If you use the PT App or other SIP client, you'll only be using your data allowance.
c.
Lastly will I require data to.be enabled to receive the call.
Yes.
And you will need to be logged on to the sip to receive the calls.
Well, SIP side is working for me. And I can log into accounts for ones which I know the password.
But I'm not getting "forgot password" emails.
But I'm not getting "forgot password" emails.
Hi whoozle,
Kindly email me (krish@pennytel.com) so that i could assist you with this.
Kind Regards,
Krish
PT Rep
My Minitar ATA is showing Pennytel as registered. When I try to dial out I get 1 ring (I believe generated by the ATA) and then silence. This only occurs when dialing landlines.
I have had no issues dialing mobiles and I can receive calls via my PT DID without issue.
@krishpennytel I have sent you an email with my account details.
Thanks
EDIT: I have completed a couple of power cycles to no avail.
I have checked the customer portal and note that I am being charged for these calls which are failing to connect / silence on the line.
When I try to dial out I get 1 ring (I believe generated by the ATA) and then silence
You are not alone in this.
It been going on for months.
H.
Since the recent mainenance breakdown I still can't connect to the portal to login
https://www.mypennytel.com.a
Is it just me?
Is it just me?
That's the same link I have for my login � obviously the user and password are different. :)
But mine works � just checked.
Edit: Have you tried the other login????
https://www.mypennytel.com.au/login
Just tested it here, and it works too.
But mine works � just checked.
Edit: Have you tried the other login????
Thanks for checking.
Still neither is functioning for me.
I'm on Optus 4G in Brighton East (Vic) and am also having trouble with repeat calls to the weather bureau (BOM) so the problem may be some optus cache. I'm still looking into that problem. It may be related...
You are not alone in this.
It been going on for months.
That's what I feared. This might mark the end of my Pennytel patronage. I've just changed my ATA settings to use Nodephone for the landline calls until this gets sorted. I hope it does, been a customer for many years and otherwise been happy with the product. Works 95% of the time which is acceptable to me given the price point. I use Nodephone as a backup when I get get the call through with Pennytel.
....... I've .... changed my ATA settings to use Nodephone for the landline calls until this gets sorted. I hope it does, been a customer for many years and otherwise been happy with the product..
I have done similar.
H.
ANI callback "worked" for me last night. It still disconnects after 6 rings. It's cheaper when it doesn't work. Oh, Pennytel, how I love thee. Let me count the ways:
Finite State Machine writes...
It still disconnects after 6 rings.
Is that calling overseas? Been like that forever.
In-laws gave up on it because of that (oh and MNF blocked the country they used to call without announcing it).
Pennytel down in perth & having calls go answering machine from telsra>pennytel
I have both Pennytel & MNF down, so must be some of their core infrastructure given they own both entities...
Which country is that?
PT down, second time this week
Pennytel down in perth
Down in Melbourne too. SIP devices are reporting DNS error.
S
Down in Melbourne too. SIP devices are reporting DNS error.
It's been down for more than an hour now and not even a post here from the reps?
C'mon!
Pennytel down here too :( What's going on?
Yep same here, I can only get Telecube to register, but none will make my mobile phone ring � Siptalk/Pennytel/MyNetfone/Telecube....
Freshtel works....
Thank you: mine's up now too!
No probs!
I wonder how long it'll be before PT acknowledge there is an issue and put up a post.
sip.pennytel.com.au is resolving to 202.85.243.105 but doesn't accept registration.
I just entered sip.pennytel.com.au into my Yealink and it registered ok. Made a test call to my mobile ok as well.
Not sure what happened before, now I can register using sip.pennytel.com.au. Looking at the reply for REGISTER request I found something very interesting. The reply includes a custom SIP header informing current account balance.
SIP/2.0 200 OK
Via: SIP/2.0/UDP 123.456.789.123:5080;rport=508
Contact: <sip:8881234567@123.456.789.12
Contact: <sip:gw+PT@123.456.789.123:508
To: <sip:8881234567@sip.pennytel.com.au>;tag=b19c8c23
From: <sip:8881234567@sip.pennytel.c
Call-ID: aa9c50fc-4306-11e4-b15f-95f7e7093a5e
CSeq: 65396769 REGISTER
Date: Tue, 23 Sep 2014 09:47:44 GMT
PortaBilling: available-funds:20.20157 currency:AUD
Content-Length: 0
Using 202.85.243.105 or 202.85.243.115
Thanks. Mine works now with this tip.
Question: Any downside in keep using this IP address instead of sip.pennytel.com? I am thinking that PT may change these from time to time, then sip.pennytel.com is a safer bet.
Great � worked for me as well!
Come on Pennytel � at lesat let us know when its fixed so we can remove ip addresses!
Changing fixed me too!
Question: Any downside in keep using this IP address instead of sip.pennytel.com? I am thinking that PT may change these from time to time, then sip.pennytel.com is a safer bet.
The only downside is as you highlighted � if the IP addresses change in the future. Otherwise, if you are savvy enough to monitor and keep on top of things should the IPs change in the future, there's no reason why you can't use the IP address inlieu of the FQDN.
Looking at the reply for REGISTER request I found something very interesting. The reply includes a custom SIP header informing current account balance.
PortaBilling: available-funds:20.20157 currency:AUD
Interesting indeed!
This fixed my problem. But I got another question.
I tried to login my pennytel website account.
1. It said "Login failed error returned. Incorrect username or password.". I thought my account might be hacked or something.(The username and password surely were correct)
2. Then i tried to use "Forgot password", I got "Could not connect to host".
So, did someone else get the same issue? Did i get hacked or just simply the server is down? Thanks advance.
using the IP worked for me
I can register using sip.pennytel.com.au.
Working for me too.
Had a look on PennyTel site and couldn't find a faq showing what we should use. Perhaps I didn't look hard enough.
Given they are maintaining a certificate for www.pennytel.com.au but not www.pennytel.com then perhaps they are doing the same for sip.pennytel.com and sip.pennytel.com.au
If so they could clearly keep their customers better informed.
Yep, had problem throughout today with sip.pennytel.com. Switched over to sip.pennytel.com.au and my VoIP came back alive.
Thanks guys! But why didn't Pennytel tell us first?
I use Bria, and want to know can I use Bria for PennyTel SMS with a personal voip account. I just went and bought the IM/SMS add-on in Bria, but I can't turn SMS on.
Changed SIP and I'm back on deck
I also had a number of issues registering with sip.pennytel.com, changed over to sip.pennytel.com.au and all is back up and running.
Good of Pennytel to communicate these changes to their customers!
The reply includes a custom SIP header informing current account balance.
It has been there for a long time even before the MNF purchase.
Any downside in keep using this IP address instead of sip.pennytel.com?
Tonight something is definitely not right in PT.
I use pbxes. After changing to sip.pennytel.com.au PBXES doesn't like it and it deletes the trunk line. It has issued a message similar to "using sip.pennytel.com.au you are required to set up a paid Pbxes account".
My router with voice has two ATA channels, first one is using PBxes but not the seond. So PT lines in first channel all down now. In the second channel if I change from sip.pennytel.com to sip.pennytel.com.au then, yes that works.
edit: same info but read better
Hi Guys,
We are currently investigating on this issue and will get back to you for an update asap.
Anthony
PT Rep
The reply includes a custom SIP header informing current account balance.
This has been there for ages. Looking back at some earlier captures it was there in 2012.
Edit. Sorry VK2XXY I should have read a few more posts and seen you have covered this.
Hi Folks,
I also had no access, looked in Sipura voice modem and was not registered and PT account said offline. Going by the helpful advice above I added sip.pennytel.com.au into Sipura Line 1 proxy and provisioning and service came straight up.
Please tell us if we have to change back to .com Anthony.
The service has been stable for quite a while now so hope we settle down again.
Cheers from Rob
Thanx Ozimarco, always enjoy reading your comments
Cheers
It works correctly if you put the contact in the address book and select it that way. You also seem to be able to use the Australian format at least for SMS in Australia. I think the country code is ignored. I don't remember that always being the case.. It's very confusing but at least you don't usually get charged and can see the SMS languishing in the queue.
Thanx Ozimarco, always enjoy reading your comments
Thanks. So, did the suggestion work for you?
No, sent email to Anthony, all settings ok, numbers put in correctly but still no go, looking into it..
All the numbers I ring are in the address book which I have tried, also tried putting in numbers manually, [Anthony confirmed the numbers entered correctly] also from the "sms from Pennytel app" on several Smart phones, Aust numbers work fine from Aust & overseas the international numbers don't work at all, All numbers have previously worked ok....
I'm also experiencing problems in the last few days with SMS to the USA.
Have been working fine until a few days ago. Now they ALL fail.
SMS to Australia is fine.
Interesting ringtones on my Pennytel Voip system.
When I call a non-NBN Aus land line through my Linksys ATA I hear the usual two ring tones then a pause sequence. However if I call an Aus NBN UNI-V number, I hear one long ring tone then a pause sequence. If I call my NBN UNI-V number at my premisis (from my Pennytel line in the same premises), the UNI-V phone rings normally (i.e two rings ) but I only hear the one long ringtone on my Pennytel handset.
Is this normal on all NBN, UNI-V phone lines ? I can't see it being a ringtone setting in my ATA unit as I would assume the ring tones would be the same for all outgoing calls. It is no real problem but just unusual and makes me think I might have dialled the wrong number when I hear the single long ring. I raised a ticket with Pennytel on this but they had no answers. Any suggestions or comments welcome.
Unable to pay my account at Pennytel.
I sent email to Anthony and nothing has been done.
I have even tried to reenter all details but no luck.
Pennytel please help. I want to give you money.
Unable to pay my account at Pennytel.
I sent email to Anthony and nothing has been done.
I have even tried to reenter all details but no luck.
Pennytel please help. I want to give you money.
Hi kroppkaka,
I had already updated your case and successfully re-register/verify your CC payment setup. Can you please check your email or retransact.
Anthony
PT Rep
Hi kroppkaka,
I had already updated your case and successfully re-register/verify your CC payment setup. Can you please check your email or retransact.
Anthony
PT Rep
Thank you Anthony. All good.
Seems the pennytel site is down ? Or is it just me ?
Can someone delete this please � /forum-replies.cfm?t=2340346
Seems the pennytel site is down ? Or is it just me ?
Hi pedro34,
This has been investigated. Will update you as soon as possible.
Anthony
PT Rep
Thanks Anthony. :)
Hi pedro34,
Be advise that we have made an adjustment. Please retry accessing the customer portal now and revert should there be further issue.
Anthony
PT Rep
So the behaviour is � somewhere under three minutes the connection from the other end dies � (silence) don't know if they still hear me though.
Interesting reflection on the technology... (and I haven't changed any settings before/after the problem started to occur)
and I signed up with 2 other providers (actually reactivated one, signed up with the other) so I had a three-way, logical, direct comparison of providers using the same technology: 3G, wireless, ADSL
The result in the month or so since... The other two providers have rock steady connections, whether I am using the media5fone app on my iphone on 3G or wireless, or using a dect handsfree through the SPA3102 and broadband ADSL modem. Never dropped once, though the volume level and sound quality is perhaps not quite as clear as pennytel connections.
& Pennytel? Well it is like playing russian roulette � you just never know if the connection will stay up or die in the first three minutes (if you get through the first three minutes, then it seems to stay on)
As much as I'd like to stay using Pennytel, having been a long term customer and with good reliability (until they were taken over) it starts to get embarrassing to have to say to your connections that your VOIP provider may drop out.
Hi JcB,
Would like to request for inter-op test and capture some SIP trace for us to analyze the issue. Can you please email me (anthony@pennytel.com) so we can arrange a schedule.
Anthony
PT Rep
Hi Anthony,
The android app seems to have stopped working ever since Lollipop update. It's always disconnected.
Please investigate.
Rgds
Hi Anthony,
The android app seems to have stopped working ever since Lollipop update. It's always disconnected.
Please investigate.
Rgds
Hi ryangoal,
Not sure what androip apps you were referring but we can't guarantee anything for this type of changes and for any 3rd party apps/without issue as a result of recent firmware upgrade.
Anthony
PT Rep
Hi Anthony
I sent you an email.
SMS to the USA are not being delivered, but are showing as "sent" in the portal.
Previously they were failing in the portal. And you did some changes to routes, causing the portal to show as successfully delivered, but they're not.
Hi nickster12345,
Be advise that we'll be re-investigating/lodging the issue with the SMS to USA to our provider. Will update once done.
Anthony
PT Rep
Recently I set up the pennytel DID as my home phone number and found an issue with it: All calls from mobile phones using Telstra network are not able to get through the pennytel DID. This DID number is a free DID from Pennytel on a old plan at the very beginning.
Anyone else has this same issue? Have sent two whims to Krish but there is no any response from her.
All calls from mobile phones using Telstra network are not able to get through the pennytel DID
Hi DawsonL,
Can you please email me(anthony@pennytel.com) with this issue and provide me some details of the calls so i can investigate. Thanks
Time of the Call
Caller Number
Provider (Telstra)
Specific Error
Anthony
PT Rep
Has Pennytel died?
Tried calling out. I get the dailing tones then silence.
Also, emailing them to get my password does not produce a return message.
Just rang my mobile OK � little slow to connect.
for last few days I have been getting people on the other end of the phone saying the call is dropping in and out like a mobile out of range, anyone else getting this issue??
I have restarted my SPA112 and still having same problem, whats up???
Hi TheMaverick,
Can you please email(support@pennytel.com) so we can investigate/troubleshoot further on your issue. Thanks
Anthony
PT REp
done
Hi TheMaverick,
Case 776184 has been updated. Please check
Anthony
PT Rep
Hi TheMaverick,
Case 776184 has been updated. Please check
Anthony
PT Rep
its worse
Hi TheMaverick,
Replied to the case. As the discussed, the following factors that could affect the voice qualities.
1. Network/internet health and stability (run continues ping, check any packet loss and run line/speedtest)
2. QoS/Prioritization Management settings of your modem/router (voice,streaming,data, download and etc bandwidth)
3. Internet activities on our network (downloading,streaming and etc)
4. Disable SIP ALG setting on your VOIP/MODEM/ROUTER
5. Change VOIP Audio Codec (G711U) � You've done this already.
6. Hardware Problem (Voip device or the handset)
Anthony
PT Rep
Hi DawsonL,
Can you please email me(anthony@pennytel.com) with this issue and provide me some details of the calls so i can investigate
Sent a message to Anthony who had a quick response for my issue. Finally, the issue for the DID has been resolved. The DID is working all good now. Thank you very much, Anthony, we need you, Pennytel needs you all the time.
1. Network/internet health and stability (run continues ping, check any packet loss and run line/speedtest)
2. QoS/Prioritization Management settings of your modem/router (voice,streaming,data, download and etc bandwidth)
3. Internet activities on our network (downloading,streaming and etc)
4. Disable SIP ALG setting on your VOIP/MODEM/ROUTER
5. Change VOIP Audio Codec (G711U) � You've done this already.
6. Hardware Problem (Voip device or the handset)
1. all good 15MB/s speed down and .9MB up according to speedtest.net
2. setup QoS giving the ATA 150kbps priority 1 both ways
3. checked
4. done
5. already set to this
6. hope not, they are only a month old everything.
will see how it all goes on next call.
seems to be ok now, the QoS I think was the thing that fixed it up. forgot it doesn't do it automatically with 2 separate devices.
Has anyone recently received an email from Pennytel notifying them that their account has been accessed "from a different location" e.g. Romania? The email lists the usual IP address you would access the Pennytel portal from and lists the IP address from the other country as well.
The email requests that you contact them ASAP if it was unauthorised (which is fairly useless outside business hours since no one is there to answer calls or read your support request).
If you have received this email before can you reveal whether it was the website user account details that were used or if one of the SIP authentication/registration passwords was used?
It's really dodgy if a foreign hacker managed to access my account because they wouldn't be able to guess the password so there must be a vulnerability at Pennytel. After changing my portal website account password I discovered in horror that you are sent an email with your website username and NEW PASSWORD in clear text! To make matters worse the Pennytel mail server did NOT encrypt the email SMTP transmission with TLS so anyone packet sniffing the email traffic coming from Pennytel can discover your account login details, then log in and see all your SIP registration passwords!!!!!!!!!!!!
Now I can understand why so many others have had unauthorised calls made on their Pennytel voice services.
there must be a vulnerability at Pennytel.
Without evidence of this happening to others it is most unlikely that your details would be the only one taken and unlikely that PT would not know a breach had occurred. This happened at siptalk a few months back and customers passwords were changed. The internet is a hostile environment and should never be considered as totally secure. The are a number of articles on the internet detailing ways a third party can exploit weaknesses in the digest authentication process and make calls on your account without breaching either end point.
This happened at siptalk a few months back and customers passwords were changed.
siptalk is a 3rd party gateway requiring you to submit your passwords and magically hope that they can secure the passwords (which they didn't). I've never used a 3rd party gateway, only my own PBX.
But from the wording of the Pennytel email it looks like it was the portal account details that were used, not the registration SIP ones, but that is why I asked in my previous post to confirm what was accessed to get such an email. I would ask Pennytel but they are closed until next week.
If you have received this email before can you reveal whether it was the website user account details that were used or if one of the SIP authentication/registration passwords was used?
Website user account ( portal ), not the SIP credentials.
Text of email received:
Dear Jxxxxx,
We recently detected that your account 888xxxxxxx has been accessed from a different location 88.xxx.xxx.xxx(GERMANY) to where you usually access it from xx.xxx.xxx.xxx(SWITZERLAND).
If you believe that this access was unauthorised, please contact us as soon as possible, either by calling support on 1300 738 882, or, you can lodge a Support Request.
We look forward to hearing from you.
The PennyTel Team
Text of email received:
Did you deliberately attempt to access the portal from another country (with VPN etc) or was someone else using your credentials to access the portal as well?
Did you deliberately attempt to access the portal from another country (with VPN etc) or was someone else using your credentials to access the portal as well?
Did you deliberately attempt to access the portal from another country (with VPN etc) or was someone else using your credentials to access the portal as well?
The former � was in Germany several days ago when I checked the portal and the email came within a minute or so. It was the same when using a VPN ( UK server ) a few moments ago � the change of location email arrived.
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