whirlpool

http://speedtest.net/result/2688334892.png

Speeds still meh, that seems to be a permanent problem again too:

Yeah, same story here. Erratic, ranging upwards from 48mbps, but right now its not too bad.

http://www.speedtest.net/result/2678234875.png 68/11
http://www.speedtest.net/result/2678239440.png 75/12
http://www.speedtest.net/result/2678241959.png 68/12

Just got http://www.speedtest.net/result/2678841334.png 55/3 :(

Modem history log suggests 3 dropouts this morning, but speeds are getting towards what I'm paying for. Its just before 2pm.

http://www.speedtest.net/result/2680496864.png 79/11
http://www.speedtest.net/result/2680501833.png 78/11
http://www.speedtest.net/result/2680502965.png 82/11

I' m losing connection every 5-10 minutes tonight. :(

I'm getting ~7% packet loss and slow speeds (<1MB/s).

My speeds are in the 30s this evening. The predictability of the extreme slowdowns on weekends, and the fact that the speeds are getting worse each weekend means that there has to be more to this than just a fixed number of points generating noise on the network. When the original speed issue was fixed, we were getting 90s. Then weekend speeds slowly started dropping to 70s and 80s, then 50s-60s. Now they're in the 30s. Soon we'll be getting ADSL speeds on weekends at the current trajectory.

These are my "100Mb/s" speeds tonight:

http://speedtest.net/result/2685277480.png 38/7
http://speedtest.net/result/2685278324.png 31/4
http://speedtest.net/result/2685279149.png 36/10

this post was edited

So I've signed up with iiNet (HFC network), and it seems I'm getting what I've paid for.

However, since the 1st of May my account has registered 81 dropped connections, for a total of 76 out of 93 hours online. I had these problems back in the e-Wire days, I can't believe it still exists.

What's the tl;dr on this (just come off nightshift and can't comprehend 50 pages of text). Is it still pretty stock standard, happening to everyone?

Ok, going back one page looks like dropout central. That's disappointing :(

Ho Kojak,

Welcome to struggleville.. seems like you've got one of two changes..
1. You've got a stable connection, but speeds are on the slow side ( can't recall when last mine was over 80/12 ish.. )
2. Or, you've got good speeds, but connection is flakey as hell.. raise a CSR with iiNet ASAP, and stay on their backs... it's all that will help in the end.

Just in case anyone thinks I have given up thorght I would post an update....

http://www.speedtest.net/result/2698328837.png 85/3

Very up and down with disconnects every few days or so (4 this month). Service is mostly okay but was poor last night around 1830. Uploads at 3 out of a possible 40? not even 10% at a quiet time so not happy there but I am willing to wait and see.

this post was edited

And Iinet / Opticom strikes again.. just as I was thinking to let sleeping dogs lie, and settle with what I've got, this is what I get to..

http://speedtest.net/result/2722013622.png

edit : spelling

http://speedtest.net/result/2722013622.png

And Iinet / Opticom strikes again.. just as I was thinking to let sleeping dogs lie, and settle with what I've got, this is what I get to..

Absolutely ridiculous. BTW, am I the only one that doesn't believe that that speed is faster than 56% of Australia!? Mobile data plans must be messing with the averages.

Here are my speeds at the moment:

http://speedtest.net/result/2722071820.png 18/14
http://speedtest.net/result/2722068710.png 13/7
http://speedtest.net/result/2722065146.png 22/7

So much for a 100Mb/s plan. At least the number of dropouts have dropped a bit. They're probably trading off speed for stability in the settings, either that or there's serious overselling of capacity happening. Either way, not what we're paying for!

My dropouts are back.

30 outages since 6pm yesterday as far as I can see from the modem log, but the dropouts have been noticeable for at least a week now.

Speeds arent crash hot, but better then what some of you have been getting from what I can see :/

http://www.speedtest.net/result/2730640382.png 55/8
http://www.speedtest.net/result/2730641598.png 57/6
http://www.speedtest.net/result/2730642780.png 48/8

My dropouts have been ongoing the whole time, just not as frequent as previously, so a few times a day. Speeds though are just pathetic:

http://speedtest.net/result/2732112151.png 28/13
http://speedtest.net/result/2732112625.png 30/12
http://speedtest.net/result/2732113106.png 35/6

Heavy latency too, with ping times continuously between 21-30ms instead of the 11ms it used to be.

So Ive been out of the country for three weeks, and I see this thread has gone pretty quiet. Is everybody's problems gone away? Mine certainly haven't.
Speeds tonight:-

http://www.speedtest.net/result/2773019830.png 21/15

And numerous reboots of the hardware required to regain internet access. This is quite honestly ridiculous. I thought iinet/Opticomm had a time frame for these improvements to the area? These concerns need to be escalated. I am getting a worse service now than all the bitching I did a year ago.

Is everybody's problems gone away?

Hey Hydrology,

Problems galore here.
I've been having continuous dropouts for weeks now, sometimes with over 30 terminations a day! It's a complete joke.

I'll probably go ahead with a TIO complaint next week and I'll give iiNet a call again to let them know how this debacle has been affecting my ability to study externally.
I realise its Opticomms fault, and apparently they are working on it, but why should I be paying full price for this rubbish service?? Someone has to be accountable in the meantime. This joke has gone far enough...

http://www.speedtest.net/my-result/2977534213 4/1

Is everybody's problems gone away? Mine certainly haven't.

Nope, can't say I've seen any improvement whatsoever. The infuriating dropouts are still as bad as ever, and download speeds are still way below the 100Mb/s speeds advertised, except during off-peak times like the middle of the night. Most of the speed tests I've done this week have averaged around 50Mb/s.

I'm also finding that even though the Opticomm modem looks like its online, I can't connect.

cloudzz writes...

I'm also finding that even though the Opticomm modem looks like its online, I can't connect.

I've also had that quite a lot recently, where pages don't load, internet radio dies, and the router monitoring software says the internet connection has dropped, but the lights on the modem show a normal connection.

This is pretty much what I have been experiencing for months now, where a reboot of the modem and the BoB2 is required.

Well.. thanks for nothing iiNet..

Speeds have been progressively worse..

Guess it's back on the phone again.

Sounds like someone has run out of backhaul... OURACI?

Speeds have been progressively worse..

Yes, it's been an ongoing complaint of mine for as long as I can remember. At the moment I'm getting speeds in the 80's, and once in a while I'll reach 90's, but anything even remotely resembling a peak period drops it to the 40-60Mb/s range. On weekends and heavy usage times it gets down to ADSL speeds, and I agree that the speed problems have been tending further and further downward. My speed tests a few days ago were consistently 13-27Mb/s for much of the evening.

O.P.

hi fellas

Last couple months i've been getting speeds between 20-60Mbps as opposed to a pretty solid 90+ previously.

Is it just me?

O.P.

http://www.speedtest.net/my-result/3005926819

The e-wire of the fibre world. Sad but true.

them's fight'n words... I actually had fibre from e-wire... I got issues now but boy... I don't even want to think about the e-wire days.

Last couple months i've been getting speeds between 20-60Mbps as opposed to a pretty solid 90+ previously.

Is it just me?

No, you're not alone, I've been getting in the same range. Right now I sitting between 34-44Mb/s. I was averaging about 60 over the long weekend, except for one test (at 3am in the morning) when I hit 90.

My ping times are also far off what they were months back. Then I was consistently getting 11ms, these days it's always in the 20-37ms range.

O.P.

yeah. I always got ping times of 2-5mS on WAIX and 5-10mS on Telstra.

Also the download curve was a flat line, whether it was 80Mb or 93Mb... now it's a small roller coaster.

So.... Is this just the neighbourhood filling up the Gigabit Uplink which i was concerned about from the start but told that realistically this "wouldn't happen" ?? Or is there actual equipment issues, or don't we know.

O.P.

Best i've had in about 3 months, although it is 10:35am.

Still, it shows i haven't made any inadvertent adverse changes to my router in my sleep.

I've logged a call with iiNet today about my speeds, and I'm going to send them all my speed tests at various times of the day and week. Might be worthwhile for others having the same problem to do the same, so they can investigate if it's a widespread problem, or specific to a certain section of the area.

Did the same here... been pretty consistently sh!tty for a while now

this post was edited

Is anyone else having speed issues this evening? My connection is maxing out at ~430 KB/s.

EDIT: Turning my modem off for a few minutes to get a new IP fixed it. Simply power cycling didn't work.

Is anyone else having speed issues this evening? My connection is maxing out at ~430 KB/s.

I'm sitting on +-45Mb/s at the moment, slow for a supposed 100Mb/s connection, but not nearly as bad as yours.

EDIT: Sorry AussieGav, missed your edit while I was posting. What speed are you getting now after the restart?

What speed are you getting now after the restart?

I'm only on the 12 meg plan � I was getting ~1.2 MB/s after rebooting.

8pm last night 2013/10/09

http://www.speedtest.net/my-result/3022263205 ( 5/0.82 )

vs 5am 2013/10/10

http://www.speedtest.net/my-result/3023441508 ( 81/2.92 )

Backhaul ? Congestion ? I don't know.. but iiNet/Opticomm better come to the party fast !

#reply_tr1 p.reference { display: none !important; }

8pm last night 2013/10/09

http://www.speedtest.net/my-result/3022263205 ( 5/0.82 )

vs 5am 2013/10/10

http://www.speedtest.net/my-result/3023441508 ( 81/2.92 )

Backhaul ? Congestion ? I don't know.. but iiNet/Opticomm better come to the party fast !

I'm having almost exactly the same speeds at similar times of the day, so it has to be one of those (backhaul or congestion). The thing is, even at its best, 81/2.92 is well below what we're paying for, especially the upload speed.

I've sent iiNet my speedtest.net results for 5 days, and for a similar period a year ago, and the comparison clearly shows a major slowdown at all times of the day, and much slower maximum speeds even in quiet periods (60s-low 80s, vs 90s back then).

Anyone else have no connection at the moment?

TV is fine.. iiNet connection is dead tho

Yeah dead in Ridgewood too, can't see the brighton neighbour router that belongs to Opticomm either so they may have lost power up there or something broke?

Mine is still dead. Lodging Ticket with iinet now. Anyone else down in Brighton/Butler/Ridgewood ?

I just lodged one direct with the Fibre Team. Same issue I've had a few times before � see how long it takes to fix!

Anyone else experiencing an outage in Butler atm? Connection has been down for approximately 36 hours now.

Spoke to iinet & the fibre team yesterday, had two faults lodged with opticomm but both were closed with no issues found apparently.

Have a HFC/cable connection with the Netwave MNG-5100 router. Usually have it connected to a BOB modem that handles the PPPoE connection. Have tried 3 different computers now hooked directly to the netwave but they all do the same thing � either 619 or 651 errors. Tried different ethernet cables also but still the same.

If I manually specify an IP address (192.168.100.x) I can browse to the netwaves web interface (192.168.100.1) and view the statistics.

Event log has:
Received response to Broadcast maintenance request, but no unicast maintenance opportunities received � T4 timeout. Priority � Critical (3).

Status section has:
Acquired Downstream channel � 513mhz � Primary downstream locked
Ranged upstream channel � 38.8Mhz � Success
Provisioning state � Ok � Operational
Ethernet Status � Up � 1000Mbps full duplex

Have tried powercycling 50 times already but its not making any difference.

Am I right in thinking this must be an issue with Opticomm or iiNet and nothing on my end?

Anyone else have any suggestions on things I can try?

cheers,
Kris

this post was edited

Kris Moses writes...

Anyone else experiencing an outage in Butler atm? Connection has been down for approximately 36 hours now.

I've been offline since 11 Dec @ 11am, I'm on the Butler HFC with iiNet using the MNG-5100 as well. Toolbox shows a couple of 3 second connections and I get error 619 with a PPP dialer.

First fault lodged (#48166) was NFF:

Hello,

Investigation of the lodged incident has resulted in no fault found.

A CPE MAC trace was conducted and the user's MAC of [REDACTED] was found at the point of interconnect and being handed off correctly to the cross connect. Communication to the ONT was confirmed.

Regards,
Opticomm Network Operations Centre

The iiNet fibre team lodged a second fault yesterday morning which I haven't heard back about yet. My task number is 228458262.

EDIT: Spoke to the iiNet fibre team and my second fault was closed by Opticomm as resolved. I mentioned your WP post and the CSR was able to find your task + a couple of other examples so the fault has been re-lodged again with Opticomm referencing the other examples. Hopefully we'll get an update later today.

Cheers for the reply, good to know I'm not the only one at least.

That was the exact same reply I got (from Opticomm) from the 2nd fault they logged for me yesterday also....

Fingers crossed they get it sorted quickly.

No problems on the FTTH side of the network.

I've just come back from overseas today and noticed I don't have a connection. I power cycled the modems several times before I thought of checking the modem log history, so I'm not sure how long its been offline. This happened the last time I was away...very irritating. I'll make contact with ii net tomorrow. For reference, in case this is a local issue affecting just a small few on the hfc network, I'm on Panama road close to east Butler primary.

the fault has been re-lodged again with Opticomm referencing the other examples

Just checked my task notes for an update and;

Hello,

Investigation of the lodged incident has resulted in no fault found.

A CPE MAC trace was conducted and the user's MAC of [REDACTED] was found at the point of interconnect and being handed off correctly to the cross connect. Communication to the cable modem was confirmed.

Please note, this is setup for PPPoE, no UID/magic number/Option82 string is needed.

Regards,
Opticomm Network Operations Centre

I called the iiNet Fibre team and they said Opticomm need >15 examples to investigate this as an outage.

So now the iiNet Fibre team are getting me to try a PPP dialer again on another computer before lodging another fault and they've also lodged an ETS ticket (#2968767).

Update: I power cycled when I got home from work and I'm back online now. I have no idea what's caused it to start working again.

Hell frieking yes � happy to say mine is also back online after a reboot.

Thank christ for that.

Mine went back online yesterday. Wonder what the issue was?

Hi All,

I am in Brighton, Butler, WA and have HFC at my location. Looking to change from ADSL2+ to HFC but was wondering how reliable the System is in the area. I currently get 12Mbps to 14 Mbps on the speedtest. If I take a HFC 25Mbps service am I likely to get the same speed as ADSL2+ or higher? How often are you experiencing connection dropouts or packet losses?

Appreciate any comment.

PerthBloke99 writes...

If I take a HFC 25Mbps service am I likely to get the same speed as ADSL2+ or higher? How often are you experiencing connection dropouts or packet losses?

Hi PerthBloke99

The HFC network was notoriously unreliable for a long time. Since the upgrades made a little while ago, my connection has been much more stable though, and I haven't had a drop out that I've noticed in a couple of months.

Speed-wise, the HFC top end speeds still definitely aren't as advertised, and I almost never get anything close to the 100Mb/s my plan says I should be getting. That said, on a 25Mb/s plan you should be able to get the full 25Mb/s without any problems, and even on a 50Mb/s plan, you should be able to get full speed almost all of the time, as long as you have a decent router and home network setup.

Thanks Realmsurfer! You have given me the confidence to give it a whirl!

Has anyone else gone offline this evening?

Has anyone else gone offline this evening?

Yes, my connection is also completely down this evening.

My connection has been down since 2 or 3 hrs ago. Re started modems but cannot reestablish.

back online again.

cloudzz writes...

back online again.

Me too, although speeds have been very erratic this morning.

PerthBloke99 writes...

Thanks Realmsurfer! You have given me the confidence to give it a whirl!

Sorry PerthBloke99, it seems I spoke too soon. After about two months of relative smooth connection, no sooner do I start telling people it seems better, and I'm back to the same flaky connection as before. After being down all evening a few days back, again, my connection has been completely down for the last hour, probably for the night again if last time is anything to go by.

Is anyone else also down again this evening? I've been down an hour and counting, same old story, zero connection, regardless of countless modem restarts.

I'm down as well. Seems to be intermittent

O.P.

avmux writes...

Guys just wondering, how do the initial costs compare vs ADSL in Butler? I've got confusing information from opticomms and have been leaning toward ADSL since the cost model is simpler (new telstra land line connection and adsl modem and connection fee).

Hi � aside from some extraordinary or specific reason why you would want a PSTN connection and an ADSL service, i would say if you are on the opticom FTTH network in butler, then you should really take advantage of that and get a VoIP service if you really need a landline.

Even a 25/5 200GB plan for $65/month will knock the socks off any ADSL2+ plan, even if the exchange was just over your back fence.

O.P.

pppd[18480]: No response to 5 echo-requests
pppd[18480]: Serial link appears to be disconnected.
pppd[18480]: Connect time 21.2 minutes.

Just updating, and to anyone else who might use AA 12.09 to connect;

/etc/ppp/options � comment these out.
#lcp-echo-failure 5
#lcp-echo-interval 1

Uptime 5d 6h 23m 54s (since making change)

$65/month is fine. I asked about initial setup costs. Still have no clue what is involved.

Sunday from around 9am � 10pm (and still happening) the service has been crap again. Seems to be maxing out at 2Mbps out of 40Mbps on the upstream. Downstream is not so bad and averaging 85Mbps which seems to be normal on my service.

httpwww.speedtest.netmy-result3579008222

http://www.speedtest.net/my-result/3580338725

httpwww.speedtest.netmy-result3579008222

My connection is terrible at the moment: http://www.speedtest.net/my-result/3580113557 (34/0.66)

I'm not even getting 1Mbps upstream. Not to mention that 34Mbps is nowhere near 100Mbps.

Lucky you. you get twice my speed.....

My connection is terrible at the moment

Better report it. iinet say there are no problems being reported from anyone else.

Better report it. iinet say there are no problems being reported from anyone else.

You're right of course, I've logged it now.

Everyone has probably given up logging these issues because they're used to nothing getting done on Opticomm-related issues for the past two years. Pretty tired of wasting my time reporting and logging everything, each time to have them eventually acknowledge the problem, close the ticket and do absolutely nothing about it.

http://www.speedtest.net/my-result/3580338725

Lucky you. you get twice my speed.....

Mine's about as bad as yours now:

http://www.speedtest.net/my-result/3580425632 (16/0.62)

Seems things settled down just before 1am. Earlier this morning the network was as close to full speed as I have seen it running at 15/93 up from 0.3/18 yesterday.
Now an hour or so later I am down to 8/36 so the problem is still there. I only have two days of data but this is looking very similar to the problems of 12 months ago where the latency of the network increases over a cycle of 12 hours or so and then resets. I will re-report to iinet now but it looks like another day of disruption:)

Worse than ever for me:

http://www.speedtest.net/my-result/3583103960 (13/0.35)

No call back today from the iiNet Fibre team relating to my support ticket either.

Worse than ever for me

I am about the same. I requested an update but there appears to be no fault logged but this could be because the manager I am dealing with had referred the issue directly to Opticomm. Regardless I was promised an update today and I was never contacted so basically I have had an unusable service for three days now and no indication of a resolution time.

My guess is that it will start working around 11-12pm and then start to go flaky around 8am again. I am registering uploads of around .3 so that is less than 1% of the rated speed for my service.

My guess is that it will start working around 11-12pm and then start to go flaky around 8am again. I am registering uploads of around .3 so that is less than 1% of the rated speed for my service.

Seems you were right. It's 12.50am, and I'm back to 89Mb/s down. Still only 3-7Mb/s up.

Something has changed. Around 6:45 last night my lost packet count went up and has averaged 12% over the last 12 hours. Then around 11:00pm the huge latency I have been seeing dropped back from 80ms to 30ms and has been that way since. I am seeing some of the highest download speeds of the last 12 months with the highest being 93Mbps but it is very inconsistent.

Uploads are still the big issue for me and have been between 1 and 9 this morning but I can still get great download speeds ie: 2/89 (http://www.speedtest.net/my-result/3584191641) so I don't even have a theory as to what is going on � it just seems to be all over the place?

I am wondering if this is not affecting too many people in the estate because it is primarily uploads that are affected? if you just FB, surf and download you hardly notice the problem. In the past when the network behaved this way it tended to disconnect (I haven't detected a disconnect since last month) causing everyone to complain so it could be Opticomm's way of just masking the underlying problem � But hey, I'm a cynic...

My new Samsung galaxy S5 seems to think my 3G connection is more reliable than my super fast 100/40 iinet business service in keeping my VPN connection

What are you talking about. Stephen Davies has said for years that there's no issue, so it must be at your end.

I'm back to 86/12 speeds and 18ms ping at the moment. Hopefully due to a permanent fix, we'll see how it goes.

Mr.Interested. writes...

What are you talking about. Stephen Davies has said for years that there's no issue, so it must be at your end.

LOL

Mr.Interested. writes...

Stephen Davies has said for years that there's no issue, so it must be at your end.

Stephen is a good mate I have known for many years (well before Opticomm)so I might be a bit biased but I think he is one of the good guys who really did try to help. Unfortunately some things are beyond his control so I make a point of never mentioning Butler HFC any more to him directly. Kind'a like when the Germans are around � you don't mention the war!

16/94 right now so that is as good as it gets but I am still seeing a large number of dropped packets but other than that things are looking okay (for now).

Stephen is a good mate I have known for many years (well before Opticomm)so I might be a bit biased but I think he is one of the good guys who really did try to help.

Understood. :)

To be honest � he's only one guy in a larger organisation, and so as you say would have limited control though.

At the end of the day Opticomm's public response to the grievances mentioned in this forum has a bearing on the public's perception of the organisation.

Case in point � we had an opportunity to move to an Opticomm estate, or an estate connected through another provider. We placed a pretty heavy weighting on the available connectivity in the area. Opticomm's handling of complaints over the last few years has left a lot to be desired, and so I can say with some relief that we're not in an Opticomm estate.

Is that Stephen's fault? Certainly not � but it'd be nice to see him provided with the resources to actually deal with the issues, rather than resorting to 'it must be your end'. Particularly when, quite clearly, the evidence would often point to the contrary.

Thanks for the quick reply.

I have a coaxle port in the theater room and runs to my opticom modem which then connect's to my wireless router. Im sure its not the wireless router as its the lights on the opticom modem that turns off and flash's on and off. Thats connected to the wall.

Only other option would be to take opticom modem outside and plug directly into the ground to see if maybe its a cable issue but I cant really keep it outside to wait for it to happen ?

Any other tips ? I noticed a few posts of others having same issues so maybe its just part of HFC fiber

O.P.

Nov 6 07:04:40 info pppd[1923]: Plugin rp-pppoe.so loaded.
Nov 6 07:04:40 notice pppd[1923]: pppd 2.4.5 started by root, uid 0
Nov 6 07:04:55 warn pppd[1923]: Timeout waiting for PADO packets
Nov 6 07:04:55 err pppd[1923]: Unable to complete PPPoE Discovery
Nov 6 07:04:55 info pppd[1923]: Exit.
Nov 6 07:04:55 notice netifd: Interface 'wan' is now down
Nov 6 07:04:55 info pppd[1957]: Plugin rp-pppoe.so loaded.
Nov 6 07:04:55 notice pppd[1957]: pppd 2.4.5 started by root, uid 0
Nov 6 07:05:10 warn pppd[1957]: Timeout waiting for PADO packets
Nov 6 07:05:10 err pppd[1957]: Unable to complete PPPoE Discovery
Nov 6 07:05:10 info pppd[1957]: Exit.
Nov 6 07:05:10 notice netifd: Interface 'wan' is now down
Nov 6 07:05:11 info pppd[2141]: Plugin rp-pppoe.so loaded.
Nov 6 07:05:11 notice pppd[2141]: pppd 2.4.5 started by root, uid 0

Been like this since last night.

Of course it's not on the service status website and indeed i've power cycled the CPE and attempted to make a direct PPPoE connection from a laptop.

I just don't really understand why I have a rock solid connection for over a week, and then this happens for 2-3 hours, every 4-7 days. Only this time it's been much more than 2-3 hours and there's no one really that can help as iinet think my area is fine.

If it was a dead box, why when it recovers will it give a week of solid connection

Just seeing if anyone else has lack of connectivity issues as opposed to general speed performance issues on the FTTH opticomm network here?

Yes. I'm in Butler, with Iinet and having the same problems.
I thought it might have been just me, but maybe not.

The net is dropping out at least 5 times per day for the past week.

Does Stephen from Opticomm still visit this chat?

Any one else having issues with net. Lodged fault cannot connect but weird thing is all lights are on modem even online ???

Ok working again after lodging fault. Wtf never had this many issues with ADSL haha in saying that I could never go back ;-) until next time.

Every day around 12:30 and 5pm it's out. Sometimes lasts hours.

exceptionaldes writes...

Does Stephen from Opticomm still visit this chat?

It would seem not. Last online 55 days ago and hasnt posted for quite a while before that.

O.P.

It would seem not. Last online 55 days ago and hasnt posted for quite a while before that.

I wish there was more guys like Stephen. One of those guys that tirelessly used his unique skillset to help a number of companies meet their obligations and went above and beyond to help many of us here both physically solve problems, and giving us information about the network we're connected to.

O.P.

Well, it's back up now and has been solid, but this was the longest outage i've had. Over 2 days with about 8 hours working in between.

None the less, the service i am happy to say is as good as when i first got it. I was concerned that once everyone jumped on board and shared the same peak times then we'd be congested, but the quality of the connection still appears fine. I can stream fine up and down, and generally get the full speed round the clock. Every now and again i max out at 60-70mb. big deal.

This was my first test 3 years ago:
http://www.speedtest.net/result/1634574518.png

This was done just a few minutes ago:
http://www.speedtest.net/result/3910452845.png

The main difference i've noticed is ping time, which is consistently higher now days, however, i've made some changes to my network which could be the cause of that and i wouldn�t try change it because i got the end result i was after.

The most frustrating thing about downtime is that iinet don't report these faults on their network status page, and even though opticomm have a status page also, my area never shows up, iinet have no direct access and can only lodge faults with opticomm (after going through a long process of satisfying them that you've really tested everything), and there's no business SLA or premium that can be paid to guarantee any more stability. If i knew what was going on, and when to expect a resolution, i'd be fine and i could plan, but not knowing isn't cool. I don't know about other RSP's, but iinet have a helpful fibre team that can at least check if the ONT is online and can expedite the fault lodging process. (and opticomm are pretty good at responding)

Other than those 2 days, and the occasional 10 minute outages and just a handful of slow speed afternoons, this connection has been excellent. Still strong. Very grateful that i missed out on the NBN now.

http://www.speedtest.net/my-result/4040191426

I find my ping is also higher, however I have Not changed anything within the network...

Just signed up to ftth with iinet :) when the modem arrives do I just plug in and go or does someone come around and do something?

Has anyone else had slow speeds and packet loss the last two days?

Ive had this kinda thing for months now. I need to reboot both the Optimcomm modem and the BoB2 probably 3 to 4 times a day. Fed up with the service, decent speeds or not. And STILL getting nowhere near the 40MBs upload speed we were promised and Im paying for nearly 2 years now.

Its a sad scenario when you get blazing speeds but the service is so unreliable that I have to do ALL my internet banking on 3G with my phone...

this post was edited

Anyone with iinet/Opticomm able to post a speed test? I just signed up but i'm in the Spires estate. Ping and download seems to be very erratic. Is this an iinet or Opticomm issue?

Reply from 203.173.50.151: bytes=32 time=43ms TTL=251
Reply from 203.173.50.151: bytes=32 time=54ms TTL=251
Reply from 203.173.50.151: bytes=32 time=23ms TTL=251
Reply from 203.173.50.151: bytes=32 time=37ms TTL=251
Reply from 203.173.50.151: bytes=32 time=3ms TTL=251
Reply from 203.173.50.151: bytes=32 time=79ms TTL=251
Reply from 203.173.50.151: bytes=32 time=32ms TTL=251
Reply from 203.173.50.151: bytes=32 time=74ms TTL=251
Reply from 203.173.50.151: bytes=32 time=2ms TTL=251

EDIT: Wow just found when downloading this is impacting on my TV signal! How is this possible? Remove the COAX and now getting 8MB

I read in the news that there was a problem a day or two ago with iiNet's servers overheating from the heatwave, which caused downtime for many. I personally just had very slow-loading pages for a while.

Right now I'm getting around 66/12 speeds, with 15ms pings, which is pretty much the norm for me. Well below the advertised 100/40, but the connection has been stable for me for the past few months.

Epic fail.. http://www.speedtest.net/my-result/4042969100

Anyone else on iinet opticomm getting similar speeds tonight?

this post was edited

2am in morning..

http://www.speedtest.net/my-result/4043863006

Clearly its a congestion issue.. Opticomm probably have one 100M backhaul out of the estate.. can't wait until all the new housing releases roll on through here going to be great times.. I knew i should have gone for an NBN enabled estate.. Opticomm are crapola.

Edit: Anyone know if they use microwave for backhaul? Pretty sure its not fibre from Baldivis to Perth will have to follow the pits and see where they lead.

I've been having a tonne of dropouts each day and slow speeds in general, over the last few weeks especially. It's becoming really frustrating. Going to get onto iiNet and lodge (another) complaint... :/

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Is anyone else having connection problems in Butler this afternoon? I was offline for the best part of two hours just now. HFC part of the network.

edit: my speed test is ridiculously slow

http://www.speedtest.net/my-result/4076450215

I have been having multiple daily outages for weeks now, and like everyone else getting fed up. I usually pull the power at the switch so both the Opticomm modem and BoB2 router are reset, but tonight each time I tried a test and it seems that a reset of the Opticomm router solved the problem. While to scientific, it leads me to believe the problem is Opticomm/E-Wire's problem, either at their end or the hardware they have provided me with.
As they don't list an email address Ill have to contact them tomorrow and get someone out to teethe line or their hardware.

ll I want is the service I was sold and am paying for.. couldn't even watch a movie last night.. kept buffering every 30 seconds..

This seems to be a recurring thing over weekends. I also had extreme buffering last night, unable to watch any video on Netflix or Youtube. I've been having this more and more over weekends specifically.

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I've been doing that troubleshooting on and off for a couple of weeks. From what I can work out I seem to be getting consistent ~3-8% packet loss during peak times � but not always.

I don't seem to be getting speed issues unless the packet loss gets really bad. At least my drop outs have stopped happening since the tech visit.

EDIT: Ok, getting terrible speeds tonight. http://www.speedtest.net/my-result/4185281058

EDIT: Ok, getting terrible speeds tonight. http://www.speedtest.net/my-result/4185281058

Wow, that's really bad. Mine's not as bad as that, but still very slow and erratic: http://www.speedtest.net/my-result/4185313650 . I haven't done any testing, but I'm pretty sure I'm also getting packet loss, even general browsing seems to lag on and off.

This is ridiculous � the best I can get streaming Netflix the last week has been 288p, yes, 288p! Absolutely disgraceful for an NBN-like service. Suffering similar packet loss to you guys. Where can we go from here? Like you guys I dont have the time or the patience to be troubleshooting on iinet's behalf.

EDIT: Ok, getting terrible speeds tonight. http://www.speedtest.net/my-result/4185281058

which Speedtest server in Perth are you using?

I don't know which one it what using for that specific speed test but I usually get the Internode server.

Service has been horrible all this week. Getting about 4Mbps download speed. Pathetic. Ill be ringing iinet on my day off and demanding an investigation or im pulling the plug.

I've got ETS #3868731 open with iiNet for the packet loss issues.

If you're an iiNet customer I suggest calling the Fibre team to get your details/troubleshooting added to that ticket so there's more examples. The CSR has told me the NOC are speaking with Opticomm and are seeking a resolution.

I've got ETS #3868731 open with iiNet for the packet loss issues

Gav whats the number for the fibre team? I will ring now and lodge a similar complaint. Im getting good speeds today but BAAADDD packet loss.

Im getting good speeds today but BAAADDD packet loss.

That sounds like the same issue as mine. I get constant ~3% packet loss, up to 10% in peak times. The fibre team number is 1300 455 806.

I've had a few dropouts today requiring a modem reboot. Definitely something up.

I've had a few dropouts today requiring a modem reboot. Definitely something up.

More dropouts! On the line to iiNet now...

That sounds like the same issue as mine. I get constant ~3% packet loss, up to 10% in peak times. The fibre team number is 1300 455 806.

ill ring them in the morning and add my complaint to the same ticket number

Ill still ring them tomorrow, but just checking the connection now. Got disconnected about an hour ago. Back up and running now, did a speed test:-
http://www.speedtest.net/my-result/4208894399

Bloody good, but for how long?!

Pingtest came back with ZERO packets lost. Earlier tonight I couldn't even stream a 360p YouTube video and had 33% packet loss!

Mind you, it didnt last long, back to low 20s as of 6.30 this morning.

I've got ETS #3868731 open with iiNet for the packet loss issues.

Hey Gav I rang iinet today and lodged my issues. I asked them to put it under your ETS# but said they had closed the ticket as Opticomm had been on site and found no fault?

Im sorry but if numerous people have the same problems on this fibre (erratic speeds and bad packet loss) then it cant just be the hardware they have installed in their home. I have periodically updated all my networking over the last year to eliminate the problems (new cabling, gigabit router, gigabit switches, hard-wiring everything), at an inconvenient expense, and this still hasnt been resolved. I was told by the CSR that they were trying to provide enough evidence to Opticomm that there must be a bigger problem in the are than just individual setups.
Anyway, I have an email waiting for me at home to do the usual test etc etc

Anyone having issues tonight? Opticomm / iinet here and getting 100kbps the speedtest won't even finish. Pile of shit service seriously why did I build here...

I've had more dropouts today, and still the ongoing video lag issues.

And I just heard that TPG are buying iiNet. Not hopeful that will do anything to improve the situation.

http://www.opticomm.net.au/index.php/helpful-info/networkadvisories/details/820-unplanned-outage-in-brighton-wa

I asked them to put it under your ETS# but said they had closed the ticket as Opticomm had been on site and found no fault?

Sigh. I'll contact them again Monday. Probably just gonna end up trying to apply for ADSL with Amnet.

My decent run with Opticomm HFC Internode seems to have come to an end.
Over the past month or so performance speed wise has been erratic.

Been overseas for a week and since I got back late Thursday have been getting several dropouts per day.

Have lodged a ticket with Internode

Anyone else on HFC getting the same problems.

smudger writes...

All the other dropouts must be planned. :(
On the phone waiting to get through to Internode.

Let's hope that means they're working on the problem, although their history in this regard doesn't exactly inspire confidence.

Good find smudger

Thanks

Just off the phone with Internode.
They pointed me out to the Opticomm advisory. that I had found while waiting to get through to them.
I also advised them of this thread and that It seems to be a network wide problem.
They have kept my ticket open on their "internal tracking system" and will sms me when Opticomm advise them that its fixed.

I have screencaptured the Opticomm unplanned outage screen in case it "disappears"

Hopefully we can get back to a semi stable state soon.
BBC iplayer and Netflix get a good workout at our place.

We are almost at e-wire levels of service at the moment.

Is its just the HFC network that's affected??

I'm also interested to know this. I'm on HFC. Anyone having problems that's on a straight up fibre connection?

Im HFC as well. Landbeach Boulevard.

To internodes credit the last time I had serious connection troubles they kept chasing Opticomm and phoned me after about a week after the service was more stable to ask if I was still having trouble.

I'm sure they have an auto-responder on that address .. I got the exact same response within 90 seconds of hitting send..

I think it's more likely a manned standard-form response. I sent them an email 10 minutes ago, and haven't had an auto-reply yet.

I got another response from that Opticomm CCID email address:

--
The issue has now been raised to OptiComm by the retailers and our team of engineers are currently investigating the fault. All updates regarding this matter will be provided directly to the retailer as well as being updated on the OptiComm website under the network status icon.
--

https://iihelp.iinet.net.au/OptiComm_Required_Speed_Troubleshooting

Gav...

I got another response from that Opticomm CCID email address

I got a similar reply this morning. To their credit, at least this time around they're responding to the issue and keeping their online fault tracking info page up to date.

Have been dealing with a good bloke at iinet ( Sacha ). He has advised that to go forward we need to do the below tests 3 times a day for 3 days.

I have no choice but to comply but obviously there is a wide spread issue and its not just me. They just need proof before lodging it with Opticom.

I would suggest before you contact iinet that you do all the below testing to save time.

OptiComm Required Speed Troubleshooting
This article will explain all the troubleshooting that must be completed for speed issues with an OptiComm fibre internet service. In the event that you wish to lodge a speed fault for your service, OptiComm has a mandatory requirement for these test results.

We recognise that these tests may be time consuming and complicated for some users, but we must adhere to OptiComm's policy. If you get stuck, please call our friendly Support Team on 13 22 58 and we'll be happy to help.

Select one of the links below to jump to a query:

Getting Started
Test 1: Speed Testing
Test 2: TCP Throughput
TCP Throughput Method 1
TCP Throughput Method 2
Test 3: Ping
Windows
MAC OSX
Test 4: Traceroute
Windows
MAC OSX
Finishing up
Getting Started

Before you begin testing, please read through the following points as OptiComm has strict requirements.

Tests must be performed on two different computers that are plugged directly into the LAN1 port of the OptiComm Network Terminating Unit (NTU) with an Ethernet cable.

You'll need to record the MAC address of each computer you use for testing. Learn how.

While testing, your computers must be operating in "Safe Mode with Networking". Instructions on how to do this are below:
Safe Mode for Windows 8
Safe Mode for previous versions of Windows
Safe Mode for MAC OSX

Testing needs to be conducted over multiple days. A member of our Fibre Team will advise how many days of testing is necessary for the nature of your fault.

Each test must be performed three times each day: once in the Morning, the Afternoon and the Evening.
Please note: If you miss one of these tests, you cannot perform the test twice at the next interval to make up for it. This will cause OptiComm to reject the fault.

Testing must be completed within 72 hours before submitting the fault. OptiComm will reject faults where the most recent set of test results are older than 72 hours.

Please note that some tests require Adobe Flash to be installed and up to date.

Test 1: Speed Testing

Open your browser and go to http://www.speedtest.net/

Click Begin Test button and let the test run.

Once the test has completed, select Share This Result

Select the Web tab and Click Copy to copy your Result link.

In a text editing program such as Microsoft Word or Notepad, record the following information for your test.
Date: (Date test was performed)
Time: (Time test was performed)
Result link: (Paste your result link from the speed test)
MAC Address: (MAC Address of computer used for test)

Save these results as a text file on your computer so that you can email them altogether at the end of testing.

Test 2: TCP Throughput

There are two separate methods to test TCP Throughtput, and OptiComm requires both to be performed at each testing.
TCP Throughput Method 1
This test involves running mulitple downloads simultaneously.

Open your browser and go to http://ftp.iinet.net.au/test500MB.dat

You will be asked to open or save the file "test500mb.dat". Select Save (we recommend saving to Desktop so the files can be cleaned up easily afterwards).

Click http://ftp.iinet.net.au/test500MB.dat and select Save 2 more times so you have at least 3 of these files downloading at the same time.

While the files are downloading, take note of the �File Transfer Rate� of each file in the download window.

In a text editing program such as Microsoft Word or Notepad, record the following details:
File 1 Transfer Rate: (e.g. 5.0 MB/sec)
File 2 Transfer Rate: (e.g. 5.0 MB/sec)
File 3 Transfer Rate: (e.g. 5.0 MB/sec)
Total File Transfer Rate: (Add all 3 transfer rates together e.g. 15.0 MB/sec)
Date: (Date test was performed)
Time: (Time test was performed)
MAC Address: (MAC Address of computer used for test)

Save these results as a text file on your computer so that you can email them altogether at the end of testing.
TCP Throughput Method 2
This test involves a single download.

Open your browser and go to http://speedcheck.cdn.on.net/1000meg.test

You will be asked to open or save the file "1000meg.test". Select Save (we recommend saving to Desktop so the files can be cleaned up easily afterwards).

While the file is downloading, take note of the �File Transfer Rate� in the download window.

In a text editing program such as Microsoft Word or Notepad, record the following details:
File Transfer Rate: (e.g. 15.0 MB/sec)
Date: (Date test was performed)
Time: (Time test was performed)
MAC Address: (MAC Address of computer used for test)

Save these results as a text file on your computer so that you can email them altogether at the end of testing.

Test 3: Ping

Windows
On a Windows PC, open the Start menu. Select All Programs > Accessories > Command Prompt. Alternatively, Search for "cmd".

Type the following ping commands into the Command Prompt. After each command, press Enter to action it:
ping -n 100 -w 3000 ftp.iinet.net.au

ping -n 100 -w 3000 speedcheck.cdn.on.net

ping -n 100 -w 3000 speedtest.net

After completing all three pings, click the CMD icon in the top left of the window and select Edit from the drop-down menu.

Click Select All to highlight the text in the Command Prompt, and then hit the Enter key on your keyboard to Copy the text.

Paste (CTRL+V) the text into a Word document (or similar) and save it as a text file on your Desktop. We recommend that you Rename these files and add the Date and Time to the file name so you can easily recognise them when it's time to send your test results to us.
e.g. "pingftp.txt" could be renamed to "pingftp10AUG_Morning.txt"

MAC OSX
Click Go in the top menu bar and select Utilities. In the top right-hand corner of the Utilities window, type Network Utility in the search bar.

Open Network Utility, and then select Ping.

For all tests, select "Send only (blank) pings", and enter "100" as the number of pings.

In a text editing program such as Microsoft Word or Notepad, record the results from pinging the following 3 network addresses:
ftp.iinet.net.au
speedtest.net
speedcheck.cdn.on.net

Save these results as a text file on your computer so that you can email them altogether at the end of testing.

Test 4: Traceroute

Windows
On a Windows PC, open the Start menu. Select All Programs > Accessories > Command Prompt. Alternatively, Search for "cmd".

Enter the following trace route commands into the Command Prompt. After each command, press Enter to action it (please note that your computer may hang for a few moments when actioning each traceroute � this is normal):
tracert ftp.iinet.net.au
tracert speedcheck.cdn.on.net
tracert speedtest.net

Click the CMD icon in the top left of the window and select Edit from the drop-down menu.

Click Select All to highlight the text in the Command Prompt, and then hit the Enter key on your keyboard to Copy the text.

Paste (CTRL+V) the text into a Word document or similar and save it as a text file on your desktop. We recommend that you Rename these files and add the Date and Time to the file name so you can easily recognise them when it's time to send your test results to us.
e.g. "ftptrace.txt" could be renamed to "ftptrace10AUG_Morning.txt"

MAC OSX
Click Go in the top menu bar and select Utilities. In the top right-hand corner of the Utilities window, type Network Utility in the search bar.

Open Network Utility, and then select Traceroute.

In a text editing program such as Microsoft Word or Notepad, record the results from tracerouting the following 3 network addresses:

ftp.iinet.net.au
speedtest.net
speedcheck.cdn.on.net

Save these results as a text file on your computer so that you can email them altogether at the end of testing.
Finishing up

Once you have completed all of the required tests, please email support@iinet.net.au with your test results attached.

Once your test results have been received, we can investigate further.

We'll always contact you in the event that we need further information, or to lodge a fault with OptiComm.

It's a bit annoying but I was able to lodge my fault with those tests (on a PC isolated with a PPP dialer) done three times in one day. You shouldn't need to repeat the tests again for additional days.

After a good run I have been having issues (Internode) and reported it on Monday. I was advised there were no issues and asked to reset my router...
Same $h1tty network issues and symptoms as every other time and there is nothing anyone can do. I followed this through with the TIO and received business compensation as a solution and can terminate my contract with no penalty. Only problem is there is no alternative to Opticom so the filnal solution seems to be ...

"Shut up and put Up" or get ADSL1 if you are lucky!!!!!!!!!!!

Pity there are no elections on or I could raise the issue with my local member :(

I am fibre in Spires estate Baldivis. The connection seems stable enough.

My speeds are so erratic. 10Mbit � 50Mbit on a 100/40 connection.

Latency is also crap.

C:\Users\Aaron>ping ii.net

Pinging ii.net [203.173.50.151] with 32 bytes of data:
Reply from 203.173.50.151: bytes=32 time=67ms TTL=250
Reply from 203.173.50.151: bytes=32 time=73ms TTL=250
Reply from 203.173.50.151: bytes=32 time=75ms TTL=250
Reply from 203.173.50.151: bytes=32 time=36ms TTL=250

Ping statistics for 203.173.50.151:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 75ms, Average = 62ms

How do we get them to upgrade back-haul? What prompts them to do this?? 10000 complaints before they do anything?

Why would Opticomm choose to spend more money on back-haul if they are not obligated to do so?

Who do they use for back-haul?

iiNet have advised me that the Opticomm infrastructure upgrades to resolve the packet loss and congestion issues are due to be completed by the end of May.

Maybe I'm just cynical.. but that's an easy way to get us out of their hair for 2 and half months.. personally, I'd love to see a detailed schedule of upgrades from Opticomm.. something we can refer to and test.. ie.. this exchange is done.. aha.. problems in this area are now gone..

Meantime.. I guess we're stuck with another 10 weeks of buffering Netflix, intermittent Spotify, buggy server response, etc etc

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For what its worth, its affecting straight-up fibre in Alkimos too. Seeing a lot of duplicate packets, packets arriving out of order etc.

Traditionally, e-wire used a multi-hop wireless setup for backhaul. OptiComm definitely doesn't use that though.. I wouldn't think there would be a large selection of carriers this far north. Their 'exchange' is next door to the Telstra Jindalee exchange, so that could be the answer.

So are we expected to just sit tight and pay our usual monthly bill while we get a run of the mill ordinary service for at the very least two more months?
ill ring iinet tomorrow but unless they either refund me or reduce my monthly bill until these problems are resolved, ill take my business elsewhere.

ill take my business elsewhere.

Unfortunately (IMHO) whoever you go with will need to use the Opticom backbone unless you are looking at ADSL1 (no 2+ the least time I checked), dialup or a business grade SDHSL service for $300+ per month.

It is great to hear the network will be upgraded by May but will this be like the bonding of the upstream channels that would be completed by Christmas?

I should be more specific... Christmas 2013....

That's still correct; I got a mate in Provisioning to check recently and the Jindalee exchange is offnet and not ADSL2+ enabled.

https://www.dropbox.com/s/cy1cmh0m8g7ygui/daily5min.png?dl=0
https://www.dropbox.com/s/pnvk656fzveg2k0/weekly30min.png?dl=0

iiNet have advised me that the Opticomm infrastructure upgrades to resolve the packet loss and congestion issues are due to be completed by the end of May.

Where did you get that information from? The manager I was speaking to has not heard that ??

kiwidude1989 writes...

The manager I was speaking to has not heard that ??

That's a worry... I got that information from the Fibre team CSR handling my task.

kiwidude1989 writes...

The manager I was speaking to has not heard that ??

This could be misinformation from the CSR. I've had them blame an Opticomm issue in Victoria for the reason my service in Perth is out before..

Internet basically unusable in the evening. The opticomm status page has the fault logged on the 17th. 10 days and no fix time for internode to credit my account I think.

Ridiculous, ADSL would be faster at the moment: http://www.speedtest.net/my-result/4245388326

this post was edited

Here is part of the reply from Internode

"I have looked into the reported outage and it has been resolved by OptiComm. I can confirm from my end that we are still seeing your service disconnect and reconnect rather frequently with no sessions recently holding for over 20hrs."

They have asked me to perform the test mentioned in one of the previous posts.

Opticomm true to form seem to be playing the everythings fine card. Then getting the end user to jump through hoops to prove their networks no good. Presumably hoping that we wont do it.

The fault also no longer appears on the Opticomm network status page.

What a farce.

Hi All,

I've just set up an automatic download of 6 files from the iiNet FTP site (concurrently) each 30 mins.

Whilst the figures are probably not 100% accurate (130MB!?), the trend certainly indicates there is a congestion issue. This is on FTTH in Alkimos.

I'd automate speedtest.net results too, if it wasn't so data hungry!

I've just set up an automatic download of 6 files from the iiNet FTP site (concurrently) each 30 mins.

Nicely done! I would love to hear the official response to this.

http://www.speedtest.net/my-result/4252017743

Nicely done! I would love to hear the official response to this

going to gather a week or so of data first.

are you friken serious http://www.speedtest.net/my-result/4251914243

kiwidude1989 writes...

are you friken serious http://www.speedtest.net/my-result/4251914243

Oh I would love to have the speed your having!!
Check out mine tonight:-

Phoned Internode earlier.
Performed the tests they asked and they have opened a ticket with opticomm.

my speedtests are reasonable if I chose the internode server.
Optus and other servers are poor.

If any of you guys are netflix smart dns users try this test.

Set region to Australia in your smart dns.
Try netflix.
For me plays fine HD quality.

Change region to another netflix region such as UK on smart dns
Try netflix
For me connection problems, buffering and/or poor quality stream.

Netflix in Australia have "appliances" in select isp's Internode/iinet being one.

In the evenings when quality is poor performance is fine for traffic on Internodes network e.g netflix australia any traffic outside their network even browsing is poor.

Would be interesting if anyone else sees the same pattern.

smudger writes...

Netflix in Australia have "appliances" in select isp's Internode/iinet being one.

In the evenings when quality is poor performance is fine for traffic on Internodes network e.g netflix australia any traffic outside their network even browsing is poor.

I'm with iiNet, so always use the Internode server for speed tests, and it almost always gives me the best results. This is the kind of speed I've been having tonight, and most peak periods lately, and this with a 21ms ping: 4/6 http://www.speedtest.net/my-result/4252058624

Netflix Australia seems okay for me right now, but at the moment I'm up to 18Mb/s (the highest it's been all evening).

Im ringing iinet today � has anyone been successful in claiming compensation or a reduced monthly rate while all this is going on? $99 per month for an evening speed of 1MBps is not really fair in anyones world.

I'm wondering could any pressure be put on Opticomm to get these works done on time by somebody like Satterly?

smudger writes...

In the evenings when quality is poor performance is fine for traffic on Internodes network e.g netflix australia any traffic outside their network even browsing is poor.

which implies your problem has nothing to do with Opticomm, but rather with Internode/iiNet

I thought that myself. Along with the fact that speed tests to internode servers are decent but other servers in Perth are poor. In any case Internode have all the data from the tests now so its up to them now.

https://www.dropbox.com/s/ep432mid3cmw1j3/weekly30minb.png?dl=0

I had a few token bucks thrown my way, I really wouldn't regard it as "compensation". Their argument being that Opticomm still charge iiNet full price regardless. 5Mb/s out of 100Mb/s advertised, should mean I only pay $5 out of my $100 bill, but I won't hold my breathe for that one.

An update on the info I've got from the iiNet Fibre team;

The Opticomm faults call centre hasn't been acknowledging the congestion issue to iiNet CSRs so they had to get the iiNet corporate accounts manager to contact Opticomm who have responded. Us customers aren't permitted to see the response but they have indicated the network upgrades will be occurring in May.

A request has also been sent to the iiNet social media team to update us here or in the iiNet subforum.

Latest update.. few blank spots 'coz the transfers were taking so long the monitoring software gave up on it.

Netflix informed me (debug option) the max stream rate was 5Mbps last night pulling data off iiNet's Netflix OCA.

So, now Netflix is buffering away.. have posted in the iiNet thread... /forum-replies.cfm?t=2389850

this post was edited

Internode have the fault listed on their advisory page now.
http://advisories.internode.on.net/item/13817/

Heres the gist of it.

Multiple fibre locations have been identified as running at capacity.

Our network partner is working on completing link upgrades with the following ETRs:

NSW
Jordan Springs ETR 31/05/2015
Ropes Crossing ETR 31/05/2015

WA
Butler ETR 31/05/2015
Currambine West ETR 30/04/2015
Baldivis ETR 30/06/2015

VIC
Point Cook ETR 30/04/2015
Clyde ETR 30/04/2015

Netflix not working for me now as well.
The end of May seems a long time away.

Not listed on Opticomms site yet.
Although they do have a handful of exchanges in other states scheduled for upgrades due to congestion.

Oh boy.. I think this might just hit the nail right on the head... lets wait long enough and hope the problem goes away ( or become small enough that we can get by with more band-aid solutions ).. damn.. end of May is still very far away.. I do feel iiNet should be giving us blanket credit for the current lack of service

this post was edited

*edited due to double post

this post was edited

Very interesting that they suggest their network partner is completing link upgrades.

Internode have a plan for $144.95 / mo for 600GB at 100/40 - I'd be happy to downgrade but their transit network looks the same as iinets.

What i'd like to know is if the "network partner" is to blame, then why do other iinet ADSL connections in a different suburb suffer the same issues at the same peak times, and meanwhile if multithreading is used, almost the full connection bandwidth can still be accessed.

Perhaps what they mean by "Butler ETA 31/05/2015 " is: "We'll wait to see how many customers stay with Netflix after their free 30 day trial and only spend what we have to"

Are there ii/node ADSL users reporting congestion related issues from the Butler exchange?

If this was the case then that would suggest a fibre backhaul issue from the aggregating point in the Telstra exchange. However, that would mean it would be ii infrastructure or Telstra gear and I think you'd find the NOC and engineering teams would be all over that to push the upgrades through much quicker than the ETA on that fault suggests.

Or are you inferring that there is a bigger issue here with iiNet's backhaul from multiple exchanges or international capacities, which is responsible for the same problems we're seeing on the Butler HFC network? If that was the case then I'd expect to see those other ADSL users on different exchanges receiving the same/very similar latency and throughput issues. I just don't see it though, if no ii customers were getting above 2-3Mbps down at peak times ii would have a riot on their hands.

Personally I still believe the peak-time congestion that Butler HFC users are seeing is on Opticomm's infrastructure. Opticomm have just failed to plan and instigate an upgrade to address the increased capacity needed here in a reasonable timeframe.

mattisrattis writes...

Are there ii/node ADSL users reporting congestion related issues from the Butler exchange

The Telstra Jindalee exchange and the FTTH/HFC (Opticomm) exchange are very different things. iiNet doesn't offer on-net on that exchange, so they wouldn't have their own backhaul to it.

Perhaps what they mean by "Butler ETA 31/05/2015 " is: "We'll wait to see how many customers stay with Netflix after their free 30 day trial and only spend what we have to"

this made me LOL

this made me LOL

Especially since the usage after the 30 day trial is almost certainly guaranteed to go up, not down, as anyone new to streaming video services starts signing up for their their 30-day free Stan, Presto, Quickflix, Ezyflix, Foxtel Play, Hola, HBO Go, Amazon Prime, etc, accounts. Not to mention that everyone's warming up for 4K, just as soon as this creaky network manages to eek a consistent 25Mb/s out of our "100/40" connections.

Good luck to any service provider hoping for a downturn in traffic, the demand for reliable bandwidth is only going one way for the foreseeable future.

Apparently Opticomm have started doing a letterbox drop about the network upgrades. Has anyone received one of these?

http://www.speedtest.net/my-result/4312525566

Apparently Opticomm have started doing a letterbox drop about the network upgrades. Has anyone received one of these?

You're kidding right?

OMG i think they have completed the upgrades in Baldivis.. How about you guys?

[i] transferred 34 file(s) - Total: 1.5 G byte(s) in 02:42 (9,808.80 KBps)

I have NEVER been able to get this rate. Plus the give away for me is when downloading the latency to next hop used to spike from 2-3ms to 60ms.. Not the case anymore :)

EDIT: O M F G!!!!!!!!

Just come up north so that we can poke a finger in your eye... :)

No sign of that speeds in Butler.. Youtube, Netflix, Stan, Spotify, Foxtel... you name it.. it buffers, stutters, jumps, pixelates and dies !

Actually went to movies last night... couldn't stand another night of swearing at the TV.. Fast&Furious 7 is a good movie !

O.P.

Here's another compelling reason why i don't think the Opticomm network or backhaul is the issue.

https://www.dropbox.com/s/d9zl52drmotcz1h/itunes-dns.jpg?dl=0

In this example, the content hosts requested by iTunes were
a322.v.phobos.apple.com.edgesuite.net
a322.v.phobos.apple.com
a322.w11.akamai.net

203.0.178.191 (dns.iinet.net.au) points them to:
AS | IP | BGP Prefix | CC | AS Name 4739 | 150.101.98.200 | 150.101.0.0/16 | AU | INTERNODE-AS Internode Pty Ltd,AU

60.231.255.145 (CPE-60-231-255-145.static.wa.bigpond.net.au) points them to:
AS | IP | BGP Prefix | CC | AS Name 1221 | 184.86.223.9 | 184.86.223.0/24 | US | ASN-TELSTRA Telstra Pty Ltd,AU

What does that mean ?
1. There's nothing wrong with my backhaul
2. iiNets akamai content farm sucks

That is nothing more than 1 single example, that shows the choice of content server can make such a drastic difference.

At the time i did this test, i also tested OpenDNS, UltraDNS, GoogleDNS, some various universities public DNS, and they all had differing results, but Telstras won the day (today)

It IS backhaul. They've admitted as much on at least one community Facebook page. Waiting for Optus to deliver more capacity.

The iiNet fault notice also indicates as much. http://www.iinet.net.au/status/fault.php?id=3868731

O.P.

It's very likely we're talking about different things then.

I'm not talking about not being able to use my whole 90+Mb speed all the time (which by the way, I can most of the time). What I am talking about is everyday streaming which at the moment is constantly unusable with iinets content servers, and excellent when pointed elsewhere. If the backhaul was THE problem then I wouldn't be able to get good speeds anywhere.

As a former e-wire customer, I'm very familiar with what that felt like, and this isn't that.

The problem is your average Jane Middleage, who signs up for iinet unlimited Netflix or uses any type of IPTV, is getting a poor service when their link is fine.

http://www.speedtest.net/my-result/4317627317

The problem is your average Jane Middleage, who signs up for iinet unlimited Netflix or uses any type of IPTV, is getting a poor service when their link is fine.

Last night I was getting 1-3Mb/s speeds to everything, streaming or otherwise, which to me says backhaul and contention issues. That said, I have definitely also noticed that even when the connection speed is, say 35Mb/s in off peak times, which should still be plenty for most things, links to web pages still open VERY slowly, and everything just feels really laggy. So you could very well be right about another problem in addition to to backhaul.

Unfortunately, until the backhaul issue is fixed, it's going to be hard to separate the issues and prove the second issue independently of the first.

O.P.

this post was edited

Good to know. I rephrase "is getting a poor service when their link is fine" --> to --> "is getting a poor service when their link may well be fine"

Given that we don't exactly know how the estate is switched and distributed, there's a possibility of multiple issues of course.

This demonstrates my issue:
https://www.dropbox.com/s/j82m7ja8u2zenkq/260415-1325-itunes.jpg

- Speedtest of 74/22 (and can currently access ~full connection speed)
- iTunes download still 2+ hours using iTunes DNS (same with ATV)
- iTunes download less than 20 minutes using third party DNS (same with ATV)

So it appears then that my link is OK, but if I was Joe Customer, with default ISP supplied router and settings, then i may be getting false hope here given that the claim is that there's problems with the equipment in my area that have absolutely nothing to do with the overloaded quota-free iiNet content servers. Hopefully there's a different issue raised for this and they are addressing that separately.

I know for a fact that my issue was related to backhaul. Since the upgrade any time of day I get this.

Over the moon.. But let's hope it stays this way. We have a LOT of houses coming in my estate so it may be only temporary.. Take advantage man.. Take advantage.

O.P.

I know for a fact that my issue was related to backhaul.

Where's your area ? That ping is terrific.

http://www.speedtest.net/my-result/4329789545

Where's your area ? That ping is terrific.

Baldivis on Opticomm fibre.

used to see the same ping in Alkimos.

Friday night peak times.

Mine on Thursday night... http://www.speedtest.net/my-result/4327754673

Speed thrill... NOT !!

O.P.

"http://www.speedtest.net/my-result/4329789545"

Let's talk in 3 years :)

Sigh, this is so terrible. I could deal with the slow speeds if I didn't have the packet loss.

http://www.speedtest.net/my-result/4333980258

http://imgur.com/y45U3Ml

I could deal with the slow speeds if I didn't have the packet loss

I gave up measuring actual packet loss a couple of years ago as in isolation it has little meaning to the state of the link. Instead I capture all packet loss and average it over a 5 minute window so if my link is down for 2.5 minutes and up for 2.5 minutes then I would show 50% packet loss. During the 6-12 peak loss is 15% and at other times is close to zero giving a 24 hour average of 2.6% yesterday, this is just below average.

Same method over the last month using hourly averages gives a packet loss of 3.7%. This seems to be a small number but if you consider a low cost "dumb bird" adsl link can achieve 0.02% (almost 200 times better for $29 I think) then you can start to understand how crap this service really is. On an hourly average the loss should be so close to zero it is not worth measuring.

The backhaul is a problem but the packet loss has been there since I moved off e-wire about 2.5 years ago and started recording so I have my doubts that the planned upgrade will fix the issue but it may mask it for a while...

4:30pm on the dot, Spotify starts stuttering (to the point of being unusable)..

I'm on Opticomms HFC in Butler.

A while ago, I was able to get 95 down / 37 up @5-8ms
Now at midnight, after 2-3pm, It goes down the drain.
http://puu.sh/hCi1p/e21dfe23b9.png

Paying for a 100/40 service, and getting worse than ADSL.

Basically unusable because of the amount of packet loss that occurs at night time.
http://puu.sh/hCiER/f03648de27.png

http://www.speedtest.net/my-result/4329789545"

Let's talk in 3 years :)

Mate I had the exact same speed issues as you but it looks like the backhaul upgrade was brought forward. It has definitely worked at least for now!

A lot more houses will be popping up soon so I would say things will go to shit within 12 months and then around and round the merry go round we go..

Hmm, no sign of packet loss heading into peak yet.. something changed early morning by the look of my stats (between 5:40 and 7am)

Getting full speed from usenet. European server.
Hopefully things are starting to improve

Looks good still.. about 8 weeks all up!

100Mbps?

http://www.speedtest.net/my-result/4365678229

100Mbps?

I was getting 75/15 at 5am this morning, and am getting 34/10 now on Friday night at 8pm (HFC connection). Better than the 1-3Mb/s I was getting the past couple of months, but nowhere near the 90-100Mb/s I used to get, or what's advertised.

i'm now getting 43/15 for yesterday and today � a lot better than the 2/0.12 i was getting the last few months.

But still � its not the 100/40 i'm paying for.

I've recently made a complaint to the TIO about these issues hoping to get some of my money back.

I'm also now consistently hitting the mid 50s / 10s.. an improvement, but still far from 100/40.. hope they're not done yet.

Well, I briefly thought things were heading for the better.. got to see late 50s and 60s.. but alas.. back down to 7 this morning.. guess it was just a case of some lucky breaks during the week...

Only 2 weeks to go till we'll see 100/40.. can't wait...

Reasonable speeds today:-

Any upgrades happened yet?

There was an "emergency" upgrade done, however it was a halfway-there measure. I can't get iiNet to confirm or deny that there is still another upgrade on the way to get us to full speeds, although they admit that the first upgrade wasn't sufficient.

My connection is now useable, but averaging 50s instead of 100s: http://www.speedtest.net/my-result/4389314996 (53/12)

http://www.speedtest.net/my-result/4497190558

My connection is now useable

Cool � is usability a new option you can request? I would like to try it some time....

http://www.speedtest.net/my-result/4399877598 14/11 at 920am

What I am seeing is a dramatic decrease in lost packets ( 0.1% down from 2.6% ) so stability is a lot better but this again seems to be at the expense of speed which is down from 83 to about 52 on average with the odd slowdown like the one above.

All good for me lately. :D

Brighton right now on a 100/40 plan with iinet. A bit pathetic really.

My Saturday night speed in Butler (HFC): http://www.speedtest.net/my-result/4497256798 (34/7)

And just to add some to it.. Tuesday evening.. http://www.speedtest.net/my-result/4520699212 ( 5.5/10.5 ) Yes.. you read correctly.. my upload is double my download.. explain that ?

That situation is quite common for me most nights but neither Opticomm or my ISP seem to want to do anything about it.

My 9.30pm Tuesday speed: http://www.speedtest.net/my-result/4520738858 (18/14)

Basically ADL2 speed. I might as well downgrade to a 25Mps plan, the 100 and 50Mbps plans are a complete farce.

Mine not so bad tonight:-
http://www.speedtest.net/my-result/4520907648

My 9.30pm Tuesday speed: http://www.speedtest.net/my-result/4520738858 (18/14)

And this is my speed at 2am in the morning: http://www.speedtest.net/my-result/4521357857 (91/16)

Some heavy contention issues going on during hours that most people are actually awake in.

But I noticed your upload speed hasn't changed. Shouldn't you be getting better that that at 2am?

http://www.speedtest.net/my-result/4530369227

But I noticed your upload speed hasn't changed. Shouldn't you be getting better that that at 2am?

Should be, but although it's promoted as a 100/40 plan, that's still about the highest upload speed I've ever had.

Flakey at night time.. guess u just gotta deal with it and realise you aint gunna get 100M all the time.

00 47.7 Mbytes/10.16(s)/4,923.20Kbps
01 47.7 Mbytes/14.23(s)/3,514.44Kbps
02 47.7 Mbytes/29.55(s)/1,692.28Kbps
03 47.7 Mbytes/29.00(s)/1,724.14Kbps
04 47.7 Mbytes/29.61(s)/1,688.73Kbps
05 47.7 Mbytes/6.93(s)/7,218.13Kbps
06 47.7 Mbytes/7.41(s)/6,747.64Kbps
07 47.7 Mbytes/6.91(s)/7,234.84Kbps
08 47.7 Mbytes/7.11(s)/7,028.39Kbps
09 47.7 Mbytes/7.30(s)/6,848.38Kbps
10 47.7 Mbytes/7.04(s)/7,106.31Kbps
11 47.7 Mbytes/16.86(s)/2,964.90Kbps
12 47.7 Mbytes/16.86(s)/2,964.90Kbps
13 47.7 Mbytes/8.81(s)/5,672.79Kbps
14 47.7 Mbytes/27.94(s)/1,789.55Kbps

Meanwhile, further north in Alkimos (also on OptiComm Fibre):

I've not had any issues since the backhaul upgrade was done.

http://www.speedtest.net/my-result/4530844154

I've not had any issues since the backhaul upgrade was done.

Alkimos � so close, and yet so far ;-)

struggle town 9pm sat night and been upgraded already.. clearly not enough.

So Butler and Alkimos are not sharing the same bandwidth?

Absolutely pathetic tonight
http://www.speedtest.net/my-result/4530839775

Absolutely pathetic tonight

Wow, so I have the dubious honour of the fastest speed in Butler? http://www.speedtest.net/my-result/4531022002 (13/10)

So Butler and Alkimos are not sharing the same bandwidth?

Not sure how that works exactly. Pump up the speed until they have enough suckers like us signed up, then move on to the next area?

People on the HFC in butler have a pool of 4x27mbps to share from. Check the modem lock details.... 256qam might solve a lot of contention issues.

I live near Clarkson train station in one of those two story town houses with good views of Catalina Bunnings warehouse and most of clarkson. Would anyone like to share a port on there NTD with me for a PTP wireless link?
I am desperate i am stuck on 350kbps adsl... Please someone help me...

Lob.. what does this mean in English ? I'm pulling my hair out here.. http://www.speedtest.net/my-result/4532195122 (39/14 ) in Butler ( Kingsbridge Blvd )

You and every other person connected to those same 4 channels are competing for the same 108mbps of bandwidth.

You and every other person connected to those same 4 channels are competing for the same 108mbps of bandwidth.

Well that would have been handy to know while applying for a fiber connection. Its a pretty big negative that was never mentioned. I'm a bit pissed off right now.

Anyone else getting high latency in peak times?

Midday Saturday 25/7 (all good): http://i.imgur.com/JmHbYRH.png
Evening Sunday 26/7 (first hop is like ~60ms higher): http://i.imgur.com/BRfRXby.png

You and every other person connected to those same 4 channels are competing for the same 108mbps of bandwidth.

this might apply to each HFC node, not those that are on FTTH instead.

You and every other person connected to those same 4 channels are competing for the same 108mbps of bandwidth.

So if 4 people are streaming a movie in 4k, everyone else gets to share the remaining 8MBps? Opticomm really thought this one through. I wonder if they've cottoned on that there are more than 5 people in Butler wanting to use the internet these days.

My understanding of a 100/40 plan is that 4 people in my own household should each be able to stream a 25Mbps 4k movie, and the rest of the neighbourhood on the same plan should be able to do the same in each of their homes. 108 Mbps shared amongst everyone, each being sold 100Mbps plans would be borderline fraud in my opinion. I'd love to hear iiNet's explanation of this. Surely there has to be more backhaul capability than this to support both HFC and FTTH installations?

Check the modem lock details.... 256qam might solve a lot of contention issues.

Hi lob.. thanks for the clarification.. what I really should have asked.. is what does this mean ? Where do I see this ?

I agree with you realmsurfer.. with 100/40 I would expect nothing else.. that's what is being sold to us.. if they want to claim anything else.. then surely we should also only have to pay for the fraction of the bandwith that we actually get to use.. rather than a fixed fee each month..

this post was edited

https://en.wikipedia.org/wiki/DOCSIS

Surely there has to be more backhaul capability than this to support both HFC and FTTH installations?

its not about backhaul. HFC (cable) is a shared medium, everyone on the same node shares the same total bandwidth and the total bandwidth available to each node depends on how the network has been set up and what DOCSIS version is in use. If you go back through the thread I believe there was some info on what the setup in Butler is.

Regardless, domestic (consumer) broadband services such as ADSL, FTTH, Cable etc are sold on a maximum bandwidth basis, not a guaranteed bandwidth basis. Although if you can never *ever* get the maximum, I'd be unhappy too!

Still pathetic.
http://www.speedtest.net/my-result/4551151268

I have got a support call open with iinet for over a week now which just keeps getting assigned to random names in Capetown.

I have got a support call open with iinet for over a week now which just keeps getting assigned to random names in Capetown

I've also got a ticket open again for slow speeds / high latency in peak time.

The best thing to do is find someone in the iiNet Fibre team and tell them you'll give them a 9/9 feedback on every contact. They seem to be more willing to follow up.. :P

http://www.speedtest.net/my-result/4580597991

The best thing to do is find someone in the iiNet Fibre team and tell them you'll give them a 9/9 feedback on every contact. They seem to be more willing to follow up.. :P

I like the way you think ;)

It does seem like the congestion is back already.

100+ pings to the BNG:
http://i.imgur.com/K9pj4XW.png
http://i.imgur.com/iNL90Ea.png

3 meg download speeds:
http://www.speedtest.net/my-result/4556348263

off peak madness.

Peak is rubbish..

Worse than rubbish.

http://www.speedtest.net/my-result/4586453564

Is anyone else's connection completely down at the moment?

Anyone having net issues in Butler? Been down most of the day.

Yep. On hfc. Have reported it to ii. Glad to hear it's not just me.

I'm also down, it's a regular weekend issue.

Cool. Saved me a 30 minute wait on their support line just to ask!

iiNet say they know nothing about it, had to refer them to the forum post.

Yep mines dead also, has been for a few hours now.

Called iinet just now. Apparently about 2000 users are affected with no estimated resolution time. A bit weird that a 2000 user outage is not listed on the issues page (I am pretty sure I heard 2000 on the phone).

Anyway. It's hurry up and wait time.

I've been offline since this morning as well. Sigh.

My FTTH in Alkimos dropped out this morning at 11:30 and came back 5 minutes later. There was a power surge in the CBD at the same time..

Mine is still down in butler, logged a fault with isn't yesterday, any ideas on when it might be back online?

Mine offline still too

Got thru to a very helpful chap at iinet. Apparently Opticomm were made aware of a cut cable at 6 or 7 pm last night. Expected resolution time is unknown at the moment but if it is major cable damage it could be 24 hours.

Thanks for the update!! As long as they know huh?
Forget how much you use it hey?

Opticomm were made aware of a cut cable at 6 or 7 pm last night.

would have expected my service further north would be out too, if this was the case..

what time did your connection go out yesterday?

Back online at last as of a few mins ago. Happy days.

Back online here too.

Hi all � Anyone else finding the service particularly ordinary? I am getting between 10 in the evenings and 60 during times I used to get an easy 85. I have been through the fault process and been given a very substandard response from Internode.

"due to the limitations of the HFC network and the age of said network there are no more improvements that can be made"

I asked for a clarification on this comment but have not had a reply.

As a result I am going to apply for a carrier licence and offer everyone in Butler a 100/40 WiFi service. I will be using my 3G wireless stick as a backhaul which should be okay. If I get complaints I can blame the design.....

If only they knew how to bond 8 channels in the downstream.

If only they knew how to bond 8 channels in the downstream.

They are bonded (I think there are only 4 supported on the equipment used) and on DOCSIS 3.0 this means we should achieve 300Mbps and the gear in the network can achieve pretty close to 100Mbps as I have managed 96.5Mbps in the past so for this to now be 50Mbps is not a limit of the network itself unless this is a contention issue which suggests that the provider is overloading the network.

From what I understand NBN Co will roll out DOCSIS 3.1 on Telstra and Optus HFC networks from 2017 giving download speeds of up to 10Gbps, and upstream speeds of up to 1Gbps but I am yet to hear anything from Opticom.

Still I would be happy for now if they just made the existing network operate as it should.

/forum-replies.cfm?t=2456570

Same experience, same lack of interest in providing the advertised service from iiNet.

Sounds awesome. You won't need to provide technical support on weekends, because as everyone knows, nobody uses the internet over weekends. And even our new PM who invented the internet agrees nobody needs more than 25Mbps, so you could probably get away with a lower spec than your initially ambitious design. Also, if anyone has problems with the service, make them run three or more days of intensive diagnostics to prove that they aren't the actual source of any widespread, ongoing and persistent issues with your service. Unlike internet carriers, who are very busy with important stuff like rolling out more duct tape networks, customers have plenty of time on their hands, and are best qualified for that kind of thing.

Hey all, just got disconnected, anyone else in butler with the same issue?

Toxpoint writes...

Hey all, just got disconnected, anyone else in butler with the same issue?

Can anyone spot the problem? fkn opticomm....

http://www.speedtest.net/my-result/4728261889

9am next morning. wondering if the congestion is with iinet or opticomm. im thinking the latter.

http://www.speedtest.net/my-result/4729950997

Something is borked. Having issues on FTTH too.

Wow Tension a 98 � haven't seen one of those in ages (actually my best is a 96) but at the moment I would be happy to get half that I am running at 1 -2 on a 100 service. I know speeds are not guaranteed but regularly getting less than 5% of what I am paying for.

Same here, barely getting ADSL speeds on my 100/40 plan: http://www.speedtest.net/my-result/4731286222 (4/6)

problem with iinet?

looking better now..

Bloody useless.. can't watch rugby or nothing.. http://www.speedtest.net/my-result/4734126747

Well this is weird.. Sunday night and all of a sudden 100M? WTF?

http://www.speedtest.net/my-result/4736290190

http://www.speedtest.net/my-result/4736290190

Well this is weird.. Sunday night and all of a sudden 100M? WTF?

No such luck on HFC: http://www.speedtest.net/my-result/4736415001 (8/4)

O.P.

You could name your provider E-wire :~}

Why is this not a surprise.. weekend.. and performance is up the creek again
http://www.speedtest.net/my-result/4753341106 ( 4 / 15 )

http://www.opticomm.net.au/index.php/helpful-info/networkadvisories/details/1178-planned-maintenance-in-butler-wa

Why is this not a surprise.. weekend.. and performance is up the creek again
http://www.speedtest.net/my-result/4753341106 ( 4 / 15 )

Same here, Netflix has been buffering the whole weekend, and that's on the jaggy picture setting.

The iiNet fibre team don't work weekends, and the general weekend support people can't / don't do anything that can actually make a difference. Plus, we all only generally report these problems when we each individually reach the end of our tether, resulting in the appearance that the problems are isolated, because let's face it, most of us just grit our teeth and bear it these days.

I think we should ALL make a point to phone iiNet / Internet / other provider EVERY Monday morning and log a ticket about the horrendous weekend performance. At least that way they can see that:

a) it's like this EVERY FREAKING WEEKEND, and
b) there a lot of people affected by it, not just whoever was most pee'd off this particular week, enough to call it in on Monday.

I've also noticed the slower speeds, but more than that, I've also been experiencing a crapload of dropouts every day over the last few months.

I was getting decent speeds after opticom fixed the congestion issue but now it seems we are slipping back to less than 6mbp. Tonight I cannot even get online stupid light on hfc modem flashing. Any one else having issues in Butler?

Got a complete disconnection at the moment. Noticed the low speeds over the weekend but not enough to shit me. Now this is a joke.

Once again, Down and out this morning.

Same here Matt. Power in the area mustve tripped overnight � some of my devices where off when they should be on and vice versa.

I've been offline since ~1am this morning as well.

Looks like they just reset something, I just came back online.

Matt Watson writes...

Looks like they just reset something, I just came back online.

Hey Matt, Just a quick question.
Are you getting the congestion at night pretty bad?

I only really Netflix a bit at night, haven't had an issue with that, so hard to say.

Anyone else completely buggered? Can't even get Free to Air television. Not like I wanted to watch rugby or anything.. screw you Opticomm. Never thought I'd say it.. but can't wait to move somewhere with real NBN. Not this pathetic excuse.

Anyone else on Butler HFC having major issues the last 3 � 4 days? Getting constant disconnections, anywhere from 10 � 80% packetloss etc.

There was planned maintenance by Opticomm this morning which I was hoping might be related, but since 3:30pm again this afternoon everything has gone to hell once more.

Logging a fault with iiNet at the moment, just wondering if its isolated or a widespread issue.

What I'm dealing with...

Reply from 203.10.1.17: bytes=32 time=12ms TTL=250
Request timed out.
Reply from 203.10.1.17: bytes=32 time=12ms TTL=250
Reply from 203.10.1.17: bytes=32 time=12ms TTL=250
Request timed out.
Reply from 203.10.1.17: bytes=32 time=15ms TTL=250
Request timed out.
Request timed out.
Request timed out.
Reply from 203.10.1.17: bytes=32 time=30ms TTL=250
Request timed out.
Request timed out.
Reply from 203.10.1.17: bytes=32 time=34ms TTL=250
Request timed out.

Ping statistics for 203.10.1.17:
Packets: Sent = 86, Received = 49, Lost = 37 (43% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 215ms, Average = 31ms

It could have been related to this;

4 days later and nothing has changed. Connection is fine one minute, and then get huge packetloss out of nowhere for x amount of time (sometimes 5 minutes, sometimes hours).

Doesn't seem to be related to peak times either considering it has just happened now.

Ping statistics for 203.10.1.17:
Packets: Sent = 137, Received = 64, Lost = 73 (53% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 55ms, Average = 25ms

PPPoE connection does exactly the same thing as well so its not my router. Maybe its the MNG5100 cable modem on the way out?

Have a fault lodged with iiNet so will see what happens.

So get this. My speed is absolutely shit in peak times right but speedtest.net will give me 100Mbit every time. Must be an issue with ii-net rather than Opticomm given I can fill the pipe via speed test but everything else is slow.. Weird huh?

Example below showing max from speedtest.net vs ozspeedtest.

Dodgy iinet.

http://www.speedtest.net/my-result/4894395000

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 07/12/2015 @ 11:50 PM

Mirror: iiNet
Data: 15 MB
Test Time: 10.01 secs

Your line speed is 12.33 Mbps (12330 kbps).
Your download speed is 1.54 MB/s (1541 KB/s).

http://www.speedtest.net/my-result/4894395000

Example below showing max from speedtest.net vs ozspeedtest.

Dodgy iinet.

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 07/12/2015 @ 11:50 PM

Mirror: iiNet
Data: 15 MB
Test Time: 10.01 secs

Your line speed is 12.33 Mbps (12330 kbps).
Your download speed is 1.54 MB/s (1541 KB/s).

I would love to hear iiNet's explanation for this if you get one.

Does anyone have the direct call centre number for the Perth Fibre team?

The dropouts Ive been having are getting to the point where its almost every couple of minutes :/

Does anyone have the direct call centre number for the Perth Fibre team?

1300 455 806

http://www.speedtest.net/my-result/4938787202 5/6
http://www.speedtest.net/my-result/4938793580 9/6
http://www.speedtest.net/my-result/4938800076 19/6

1300 455 806

Thanks Realmsurfer

Called iiNet and now I have to do the 'connect directly to NTD and monitor' for 24hrs thing...

Seriously, this HFC network is in dire need of makeover....and has needed one since day 1. I have never once been able to pull the 100/40 plan speed I'm paying for. Add to that all these continuous drop outs....Well what more can I say that hasn't been said over the last 4ys.

Speeds are not so good right, although at least I'm connected right now. Latency is between 20-40ms

Speeds are not so good right, although at least I'm connected right now. Latency is between 20-40ms

Mine are just as pathetic:
http://www.speedtest.net/my-result/4938962457 4/2
http://www.speedtest.net/my-result/4938964266 6/3
http://www.speedtest.net/my-result/4938966053 5/4

We would be getting better speeds on ADSL ffs.

We would be getting better speeds on ADSL ffs.

I'm actually thinking of connecting a landline and going for ADSL myself....sad that it's even a consideration!

Its just after 11am and here's a few more speed tests:

http://www.speedtest.net/my-result/4940449280 59/13
http://www.speedtest.net/my-result/4940454460 63/15
http://www.speedtest.net/my-result/4940455918 64/13

A lot better than last night. I find the speed tends to be a lot slower in the evening, as I assume more people get online. I recall Stephen Davies mentioned something about 'contention' during busy periods. With all the new households that have come online in the area over the last few years, I'm not surprised its the case, and made worse if they aren't upgrading the equipment to cope with higher demand

something about 'contention' during busy periods

That's definitely a huge part of the problem now. When the question was raised originally we were told that there was plenty of bandwidth provision and that the technology allowed for everyone to have their own 100Mb/s, but all that turned out to be untrue almost right from the start, long before streaming video started sucking up all the bandwidth.

http://mobile.abc.net.au/news/2015-12-28/thousands-of-iinet-customers-without-internet-in-wa/7057026

That's definitely a huge part of the problem now.

Yeah slow speeds are bad enough, but to add salt to the wounds and have to contend with the amount off drop outs I've been having is just ridiculous. I've taken the BoB2 router out of the equation and it is still happening so its something from the NTD back (it cut out again while I was typing this but it reconnected after a power cycle)

Has anyone else been offline for a couple of hours? My router shows upstream packets sent but none received.

http://mobile.abc.net.au/news/2015-12-28/thousands-of-iinet-customers-without-internet-in-wa/7057026

Thanks. iiNet have confirmed the Butler HFC is affected here:

/archive/2484211#r49159843

Finally back online after almost 3 days of debacle....

Now I can look forward to slow speeds and constant intermittent dropouts instead

Hey Cloudz what type of HFC modem do you have?

Hey Cloudz what type of HFC modem do you have?

Hi lob385,
I believe its the MNG-5100... Initially though, when my connection was first set up, it was done with the ORT-3100. Out of interest I recall that previous modem seemed to achieve a much flatter, more consistent curve when performing speed tests. This current MNG has a much more erratic curve and takes longer during the speed test sync.

Are you able to check the signal levels by going to 192.168.100.1 ? Those modems tend to drop the DSNR over time...

Are you able to check the signal levels by going to 192.168.100.1 ?

Yeah sure. I'm working a couple of long days at the moment, but I'll try when I get home later tonight.

this post was edited

check the signal levels by going to 192.168.100.1 ?

I can't seem to connect to that IP, keeps timing out....any ideas?

Try direct connection to modem and changing your IP to 192.168.100.5. I'm not to sure of the username and password, it should be something generic though.

Hi lob385,

You might have to guide through me how to change the IP as IT is not my field I'm afraid, but last night I think I found the Opticomm modem IP address through the BoB2 system tools.

It wasn't listed under 'Gateway', but when I copy/pasted it into the address bar it asked for a user/password... I tried a few generic things and couldn't get in though. I tried googling but couldn't find much info on this Netwave MNG-5100 modem

this post was edited

Is anyone else suffering bulk dropouts today??

My connection was actually a lot more stable following the iiNet meltdown a week or two ago...Until today...today seems to have gone back to dropouts every couple of minutes. Couldnt even post this without a 5-10min dropout in between. Powercycling is not having any effect :/

edit: looks like there was an issue with the ISP after checking the iiNet group thread. Connection is back (mostly)

Still suffering these recurring dropouts here and if no one else is, I suspect it could be the Opticomm modem. Does anyone know how I can log onto to the MNG -5100 and check the SNR as suggested?

Does anyone know how I can log onto to the MNG -5100 and check the SNR as suggested?

I remember trying to find some documentation online a while back and not being able to find anything at all � it seems to be a particularly poorly supported device documentation-wise. Perhaps it would be worth logging a support request with iiNet to assist you with sourcing the documentation and troubleshooting the issue to rule out the modem as a potential problem? If you do have any luck in that regard, I would also be interested in how to do it for future reference.

it seems to be a particularly poorly supported

Hi Realmsurfer,
Yeah, I could only dig up some very limited info. I know its Korean made and that's about it...

I logged an incident with iiNet a week or two ago and did an isolation test, but after not hearing back I checked my Toolbox and the the task was closed? I've also dealt with a rep through this forum who's looking into it.

Anyhow Ill give them a buzz tomorrow and do as you suggest. Will let you know how it goes.

anybody's connection crap tonight in Butler?

http://i.imgur.com/0QmDa4D.png

anybody's connection crap tonight in Butler?

You mean besides me? I guess I shouldn't complain... I've only had 6 dropouts today. Speeds of course are well below, as usual.

Connection hasn't dropped, but its been crap all week. Struggling to get to 20Mb/s but it feels more like ADSL1.
Any ideas why so @@@t recently?

Anyone else on HFC offline as of around 1pm this afternoon?

Nothing reported on either network status page, but mine is well and truly dead in the water.

EDIT: Typical, as soon as I post its back online. Hurrah :)

Is anyone else having issues tonight? I'm getting massive packet loss:

http://www.speedtest.net/my-result/5004408401

http://www.speedtest.net/my-result/5004516636

Is anyone else having issues tonight?

Yep, its at a standstill tonight, can't even stream facebook vids

My speed slows down a ridiculous amount around 7 PM, and I can tell because of buffering videos and slow to load pages, but speedtest NEVER drops below 100 Megabits. Why?

It's probably packet loss. Try typing this into the command prompt:

ping ii.net.au -t

Timeout results indicate possible packet loss. Close the command prompt window when you're done.

Canksilio writes...

My speed slows down a ridiculous amount around 7 PM, and I can tell because of buffering videos and slow to load pages, but speedtest NEVER drops below 100 Megabits. Why?

My connection was also virtually at a standstill yesterday evening around that time.

Is anyone else getting slow speeds again lately?

http://www.speedtest.net/my-result/5127014688

http://i.imgur.com/6mWn1vQ.png

No packet loss (unlike the last time it was congested) but terrible upload speeds + high pings.

Pretty much permanently: http://www.speedtest.net/my-result/5141683183 (5/8)

http://www.speedtest.net/my-result/5146294786 , 4 down/10 up at the moment, on a 100mb/s connection.. pretty lame.

@Canksilio: Speedtest actually opens many simultaneous connections at once to get a total aggregate bandwidth value. It is quite misleading.

Anyone with FTTH lost TV over the fibre?

Yep. Same here, right in the middle of F1.

Apparently exchange has been broken into and equipment damaged.

ETR is 7pm, here's the official outage notice:

http://www.opticomm.net.au/index.php/helpful-info/networkadvisories/details/1265-tv-fault-in-butler-alkimos-and-jindalee

Internet is terrible tonight. Not even ADSL quality.
http://www.speedtest.net/my-result/5305056876

Internet's been shithouse this week. Averaging about 2-3 MbBps each night, anyone else got issues?

Yes, same here. Mine was okay this morning, but right now I'm getting a 536ms ping and 2/1 Mbps speeds.

http://www.speedtest.net/my-result/5355797978 (2/1)

I wonder if any of this is a drop in performance now that iinet are owned by TPG?
What other N B N options are available to those of us with a copper connection in Butler ?

http://www.speedtest.net/my-result/5355872719

What other N B N options are available to those of us with a copper connection in Butler ?

The only options I'm aware of are Opticomm HFC, ADSL, or wireless through a provider like Vivid (http://www.vividwireless.com.au/plans/unlimited-plan).

I'm not having any problems with iiNet further north in Alkimos.

I'm not having any problems with iiNet further north in Alkimos.

The beauty of fibre. Must be Opticomm then. Shed a tear for us HFC folks grinding to a halt in Netflix peak hell ;)

@Paul What other suburbs in and around Alkimos are FTTH? We are thinking of building anew and I dont really want to go backwards for my internet!