that may very well be a portent of what's to come :-(
I think it simply reflects that the way NBN was structured (with a large number of points of interconnection) makes it very difficult for small RSPs. At least they did not sell out to one of the existing major RSPs.
Oh well I spoke too soon. First cancellation has happened, rebooked for the afternoon rather then the morning :)
nbn Satellite Service Growth � 04 August 2016
Data from here.
http://www.nbnco.com.au/corp
The plot shows the growth in premises covered by Sky Muster and the total nbn satellite connection rate. The number of 'active connections' includes active nbn ISS and nbn Sky Muster connections.
http://s9.postimg.org/3mirka
We are currently gaining ~ 900 active satellite connections per week.
Since Sky Muster installations commenced in mid April, nbn advises that there are some 10,000 Sky Muster services currently operational.
Notes:
+ The chart does not indicate the total number of Sky Muster installations as many installations will be ISS to Sky Muster ... ie nil net gain.
+ The satellite (Sky Muster) increases commenced in late April as Sky Muster installations kicked in.
+ Not shown are the satellite losses ie ISS to wireless etc
+ There is no premises covered data prior to 5th May 2016.
Friend of mine who lives close by says his has been totally faultless in operation. It was only the installation that he had some minor issues with.
Yeehawwww!
Dish will be installed on roof on Saturday :).
In the afternoon, too � so I can sleep in and be awake for a late night session testing the system ;)
Skymesh will have to de-dust their archives so that they can remember who I was. Got there in the end though, or at least, I will have if all goes smoothly :).
Cheers,
Nicholas
1. Sky Muster customers continue to suffer failed installations. These are installations that appear to proceed normally and then work but then fail, or never work.
Sorry WF � not our experience; SkyMuster was installed in an incredible 2 hours and has been seamless for nine days, so expect it to remain that way; Oh and right on time to the estimate of installation date provided by Paul Rees too !
Currently assessing the live IP aspect; We haven't had a live IP to our site here since 2001, am doing some router security and port checks; Would be very interested in other reports on this feature of NBN Satellite // SkyMuster.
Using GRC.COM "Shields Up" port scanner. (Please read the T&C's at that site before using it on your system).
Sorry WF � not our experience
Most excellent.
It is a very small percentage of installations, but once you go there ... it's ground-hog day. :)
Wonder what the monthly download limits will be
http://www.gizmodo.com.au/20
has been seamless for nine days
Many of the problems were about a month ago. It seems they've sorted most of the major bugs out now.
Bet there be no F'n FUP . FUP has been exclusively reserved for NBN Satellite customers.......aren't we lucky.
Wait till other airlines , cruise ships, VIP airplanes, get it and we get a further reduction in the FUP bandwidth
Hi Crafty,
This the sort of mount you have? http://www.sciteq.com.au/shop
Wait till other airlines , cruise ships, VIP airplanes, get it and we get a further reduction in the FUP bandwidth
I wonder too. Maybe that why they've sent up the other satellite. :/
This the sort of mount you have? http://www.sciteq.com.au/shop
I am sure it is that design, the guy was a licensed antenna installer of 20 years so he would be very familiar with these things.
It must be strong, as we have had some horrendous weather here and it is still in place :-)
Thank you
I posted this over on BIRRR, but here is my Saturdays afternoon Sky Muster rant.
I have gone from an ISS 60GB any time to ISS 20GB any time to a Sky Muster 30GB/30Gb plan, all for much the same price.
Sure it was hard coming from 60GB to 20GB on ISS, but it was simply a matter of cutting out frivolous activities. In the end, not that difficult as I could run my business effectively on 20GB of ISS.
But I have found it far more demanding moving from my 20 GB ISS plan to a Sky Muster 30GB/30GB plan.
Why is that so?
I believe you have hit the nail on the head wrt to folks 'disappearing quota'.
1. Speed and no congestion
Sky Muster Speed and a complete lack of congestion, is in my opinion, the greatest of the 'new evils'.
a). Fabulous Sky Muster speed and 100% network availability means that ALL of our devices now update regularly.
Our Androids and Apples and Microsoft PC's are now in internet heaven. Software's and Applications are updating daily and the MB's are simply whizzing by.
On ISS many devices simply COULD NOT update, due to congestion and speed issues. And if they did manage to update it was slow and infrequent.
b). Our videos now stream at HD where as before they rarely streamed at all.
c). And Web Page Optimisation (WPO), which is devised to improve our browsing experience, actually uses data we never see. On my best estimate WPO is costing me an extra 10% data utilisation. It is highly variable and appears to affect some activities more than others, so your mileage will vary.
2. Quotas and timing
For Sky Muster, the normal data (peak) period is 7.00a � 1.00a, or an eternity of 18 hours.
Sky Muster Bonus data (or Off Peak) is 1.00a � 7.00a; a miserly 6 hours in the dead of night.
For ISS it was 1.00p (afternoon) � 11.00p, or just 10 hours.
ISS Bonus data (or Off Peak) was 11.00p � 1.00p; a whopping 14 hours.
Many of us use the mornings to do our heaviest internet work and of course that is when our devices update.
The great unwashed of nbn has continued to insist that quotas will not be increased following the launch of Sky Muster II.
It is my opinion that PUBLIC review of normal and bonus hours, the Sky Muster quota and other technicalities of the service; is an imperative that the Sky Muster community must work for ... until our voices go hoarse and our collective fingers bleed!
A public review of just how this nation building asset is deployed to benefit those most disadvantaged by the Data Drought, is the only way to clear the air and find the truth.
None of us can have any faith that any of our elected representatives are up to the task.
Here endeth my rant.
All that was foreseeable five years ago. But years back any argument that this would be a problem never seemed to gain traction here, in fact reading back any person who said the satellites would struggle was lambasted as a blasphemer.
So if the technical experts on this forum blasted any person who said the satellites would not be up to the job, there is no hope the wider community will care.
in fact reading back any person who said the satellites would struggle was lambasted as a blasphemer.
And that is the whole problem.
You'd have been blaspheming then, as you are now. :)
Sky Muster works and works very well.
It is the victim of it's own success! :P
There were quite a number of early posters whom were critical of Sky Muster in the beginning, but those whom thought their negativity was not welcome, silenced many via the false belief that SM was the be all and end all of today's technology.
The critics were told that the FUP was a good thing, and data speeds and the "large quotas" were something that would be a boon to the old satellite services they were used to. Congestion wouldn't be an issue in this new super dooper satellite thingo, this would go a long way to wear away the digital divide, and having to pay more than other nbn users was fair enough.
Even the resident nbn man spruiked his new satellite and all of a sudden left when the kitchen got warm.
I bet a lot of people are rethinking their options, and hoping that mobile telephony soon becomes competitive.
It is the victim of it's own success! :P
Crikey, it's mainly only successful to a small number, and a good slab of them only swapped from one system to the other, as they really didn't have much choice did they? How many new non transfer systems have been installed?
Uber have a deal in the wings.
Buses trains and ferries are awaiting approval.
;)
Kenneth Tsang wrote the best analysis of the impact on Sky Muster
I appreciate jxeeno's blogs, especially his analytical database skills, however I suspect that he has very little background in traffic management, particularly in regards to the costs of providing infrastructure, and what the average (if I can use that word) consumer uses.
During this thread here he wrote this blog, I draw to your attention his excellent use of available statistics and newly released documents, but again, I feel his newfound knowledge of traffic management could be supplemented with a few years exposure to real life employment in industry.
Perhaps he can gain an internship with NBN or an ISP somewhere down the track?
That's why I directed the question towards posters like yourself and aARQ, because I'm still interested if this indeed is going to be an issue.
Call it trolling if you like, but I'm really interested in some industry knowledge, not just a uni students blog as an answer.
I refer you back to the commercial networks and their costs offered a decade or so ago in the past!!
Come on Geo101 if you only refer to Satellite thats not a fair comparison. I first had internet dial- up July 1998.
I paid $57 per month plus phone call for 14.4 kbits/s. and average download per month was 500MB.
Then moved to ISDN paid $64.40 ($47.90 line rent plus $16.50 for data cap) for symmetrical 128.8 Kb/s 1GB per month was the data limit. Then Telstra 3G 3GB plan for a 0-1 bar service at $67. At that time you could get 25GB ADSL plan with Bigpond for $68
All internet services have got larger download quotas and higher speeds at less cost. Accept satellite which has not been blessed with the same amount of cost reduction as wireless ,ADSL or cable/fibre but more importantly satellite data download quotas have gone down, not up as in the case of other services.
Software's and Applications are updating daily and the MB's are simply whizzing by.
I will just say I have been on a reasonably decent new connection now for probably six or more years, but it has always been limited data, and the last three years my plan has been x amount of data and once that limit is hit, there is no connection.
Over that time I have never had any unexplained large data usages. Software is not updating automatically without me knowing about it. I do run ESET smart security for many many years and it keeps the lid on software phoning home.
Software is not updating automatically
I use DoNotSpy to stop all Windows10 reports/reporting....even the ones you have no options for disabling.
All other software I use has option to disable auto updates but you usually have to hunt the settings out
Is this fella stuck? He may not know of these posts?
Sky Muster� Customers � Don't Reboot your Satellite NTD (Modem)
Severity : Offline
Status : Notified
Started at : 18/08/2016 12:00am
Expected End Time : To Be Advised
nbn co has advised us that due to a provisioning issue with their Managed Service Provider for Sky Muster� satellite services, Ericsson, it's not recommended that customers reboot or power cycle their Satellite NTD (Modem) as it may not reconnect. At this stage, our Support Team has no way to bring services back online, customers will need to wait until Ericsson has resolved their provisioning issues
https://www.skymesh.net.au/advisories/
Do NOT reboot your NTD or you will lose your service. Ericsson are trying to find a new juiced up Russian Hamster to solve the issue but have run into problems with WADA. The service should be back to normal by Wednesday next week, i kid you not .... maybe about the hamster bit i might be but the rest is the gods honest truth
I'm willing to donate some Hamsters if it helps fix the issues. Maybe the Hamster wheel just needs some grease.
Maybe the Hamster wheel just needs some grease.
Or a piece of fibre jammed into one of its bodily orifices. I am starting to find my whole Skymuster NBN experience rather like a groundhog day kind of nightmare bad joke. I really hope other people are having better luck with it than we are :(
Wasn't there a poster on WP who said NBN satellite should be replacing copper POTS services?
Imagine if that happened.
I am starting to find my whole Skymuster NBN experience rather like a groundhog day kind of nightmare bad joke. I really hope other people are having better luck with it than we are :(
I cant say my experience has been the best either. 2 outages in the last 1.5 months that we have been connected. And lots of micro dropouts during peak times. IRC in particular is affected and I find myself reconnecting up to 20 times during peak hours. All very short, 1-10 seconds. But its enough to disconnect downloads/uploads in progress and disconnect/reconnect channels I am connected to on IRC.
All very short, 1-10 seconds. But its enough to disconnect downloads/uploads in progress and disconnect/reconnect channels I am connected to on IRC.
It must be absolutely harrowing/frustrating to be in a download, and then lose it, forcing you to start again, especially with limited data plans on SM.
I know it is not your rsp causing these woes, but nbn, however, have any of you taken this up with your local federal member etc? You are paying for a service that is obviously not supplied as you were led to believe. I know you can't talk to the nbn, and the rsp can only blame the nbn, but in the end of the day, you the customer, is not being given what you paid for.
Surely some authorised "body" has to do something to recompense both the customer and the rsp for all these outages? At least nbn could try to create a portal or 1800 number or something with recorded messages saying what problems they are experiencing, and offer some sort of help?
It must be absolutely harrowing/frustrating to be in a download, and then lose it, forcing you to start again, especially with limited data plans on SM.
I think this why i am taking blood pressure medication again � i too empathise with wakt, this just makes Mrs Cod tear her hair out. She has learned a few new swear words since June.
have any of you taken this up with your local federal member etc?
HAHAHA !! er sorry � my Federal member is really a member (you pick which species). He thinks that the internet is only used for downloading porn and that the NBN is total waste of money and the money would be better spent giving tax breaks to big business etc etc. His response is to let Telstra build towers to give us decent mobile broadband except we don't even have that. He wouldn't even advocate for the ISS. � don't get me started.
but in the end of the day, you the customer, is not being given what you paid for.
Our community as a whole has lodged a written formal complaint with the ACCC on Monday of this week alleging the same thing. We are waiting to see if they will take up cudgels on our behalf.
Our community as a whole has lodged a written formal complaint with the ACCC on Monday of this week alleging the same thing. We are waiting to see if they will take up cudgels on our behalf.
Nice to see community support...good luck.
Telstra to release new mobile broadband plans next week. Be interesting to see how competitive they will be with skymuster.
I am starting to find my whole Sky Muster NBN experience rather like a groundhog day kind of nightmare bad joke.
It certainly is a complete crap shoot.
http://s4.postimg.org/vaboa062l/turkey_shoot.jpg
I was away yesterday (Thursday) so I de-powered the S-NTD Wednesday evening (in case it spontaneously combusted and burnt the house down).
Upon re-powering Friday morning, you guessed it .... no Sky Muster ... and it's anybodies guess when I'll see it again. :(
Upon re-powering Friday morning, you guessed it .... no Sky Muster
I really feel for you guys and gals.
But as you know, "We don't talk about in space matters"
Its really hard to comment on here when it makes me feel guilty,
as so far, apart from drop outs for minuscule seconds, SM
has been OK. Where do you find good spaceship tradesman.
Maybe a plummer.
Had a sparky out to do some work this morning and had to turn off all the power. Turned it back on at about 1:30 this arvo and was worried about the "don't reboot the NTD!" thing. The NTD reconnected in record time, probably less than a minute. Just lucky or?
Had a sparky out to do some work this morning and had to turn off all the power. The NTD reconnected in record time, probably less than a minute.
I have a sparky coming on Tuesday, I hope I have your luck.
Had a sparky out to do some work this morning and had to turn off all the power. Turned it back on at about 1:30 this arvo and was worried about the "don't reboot the NTD!" thing. The NTD reconnected in record time, probably less than a minute. Just lucky or?
So even if you would make a complaint, the RSP (Skymesh in my case) would be the one that would suffer and not NBN if you asked for compensation.
This page on the BIRRR website explains it well. https://birrraus.com/2016/07/12/complaining-to-the-tio/
And this to gauge the utter frustration that the RSP's are experiencing /forum-replies.cfm?t=2469943&p=97#r1939
Many, many SkyMesh Sky Muster� services that were off-line are now back online.
Not this little black duck! :(
http://s4.postimg.org/l7317y665/Daffy_duck_00402319.png
Oh!
Was I supposed to keep my 100% non-working Sky muster service powered in the vain hope that it might help???
The carrier pigeon didn't get to my place.
Skymuster central tablelands nsw , solid blue light , but not working , Skymesh customer , don't. Want to bombard help desk yet , got a email last night about emergency maintenance that was supposed to finish at 6 am, I'm guessing this is a widespread issue
I'm guessing this is a widespread issue
The carrier pigeon didn't get to my place.
It must have arrived?
I'm back on line. :)
http://s4.postimg.org/o59nci
Thanks Paul. ;)
Dear masterone2988
The TIO is a commonwealth department. If this commonwealth department is not performing their obligations in you opinion / experience then I urge you to complain.....here is the trick
TIO being a commonwealth department is subject to respond /answer and act on directions given by the Commonwealth Ombudsman, which is legally obliged to investigate complaints against commonwealth departments and/or commonwealth employees... Go that way before you start contacting you Local Member...then you can show you have exhausted all other options. http://www.ombudsman.gov.au/making-a-complaint... Then, if still not satisfied with any action / lack of action, then move to LM level. If you still don't get any action from LM then I suggest you contact
The Honorable Senator Fiona Nash, Senator for NSW, Deputy Leader of the National Party, and Minister for Regional Communications. Want to start a s..t storm?? Just get your facts spot on before you start firing the bullets or you may lose some creditably....Take copious amount of notes..Times, dates, names, employee number, what was said to you, and what was promised to you, and then what didn't happen as promised.
Good hunting...
Landcruiser1
And you will let us know that it is safe to turn off the NTD at night again.
Hi Wartook Writers,
nbn co has told us the problem is fixed, so go for it!
Thanks, Paul
Solid Blue light, tried power down and up. No internet here in Northern Tasmania.
It was working this morning at 3:00am
The TIO is a commonwealth department.
Hi landcruiser1,
No it's not ...
The Telecommunications Industry Ombudsman Ltd was established in 1993 under legislation and is independent of industry, the government and consumer organisations.
ust get your facts spot on before you start firing the bullets or you may lose some creditably.
Good advice.
Thanks, Paul
Solid Blue light, tried power down and up. No internet here in Northern Tasmania.
These pretty lights mean nothing, they are to make you think all is well.
So when asked by NBN "what colour lights can you see" and you say blue, they say , "well the problem is at your end,
not ours'.
Now I see why Bank CEO's are paid so much.
.
It would appear that the advice I got is wrong....and as such, I will take the kick in the pants for that.......
The LM and Minister details are correct, I did that lot my self.
oooops and sorry
Landcruiser1
Many, many SkyMesh Sky Muster� services that were offline are now back online. We will monitor throughout the day.
Good Paul; Thank you for your diligence in transparency regarding the Ericcson / NBN Co fault.
I have just noticed that our Router required 1 hour and 34 minutes to obtain a WAN IP:
19 2016-08-20 11:26:07 <5> : WAN2:DHCP releasing IP address 192.168.100.50 succeeded.
20 2016-08-20 11:26:21 <5> : WAN2:DHCP send DHCP-DISCOVERY timeout.
310 2016-08-20 13:02:03 <5> : WAN2:DHCP send DHCP-DISCOVERY timeout.
311 2016-08-20 13:03:04 <5> : WAN2:DHCP getting IP succeeded, and IP addr:180.xxx.xx.xxx,
mask:255.255.240.0, gateway:180.181.160.1.
Hope this is of use!
I have just noticed that our Router required 1 hour and 34 minutes to obtain a WAN IP:
Hi iFix,
We had thousands of customers offline around that time, so it wasn't your service being slow to start.
Thanks, Paul
Solid Blue light, tried power down and up. No internet here in Northern Tasmania.
It was working this morning at 3:00am
Hi SV,
Still down?
Still down?
It's up here, took 10 minutes to come online starting at 5:55pm AEST.
We had thousands of customers offline around that time, so it wasn't your service being slow to start.
Thank you Paul; Yes back to the normal acquisition window now that the demand has eased.
19 2016-08-20 17:53:13 <5> : WAN2:DHCP releasing IP address 192.168.100.50 succeeded.
44 2016-08-20 18:00:47 <5> : WAN2:DHCP getting IP succeeded
Cheers // iFix
Looking to help / assit a friend with a SkyMuster NBN application. The NBN co web site asked for an address. But could not work out where to put an Lat/ Long position into the search tool. Can this be done.
The location is just know as "Such and such" homestead, no address. Approx 35Kms south of Alice Springs township.
How have others approched this ?
cheers,
Stephen
I am a bit confused (nothing new here) over activation . I seem to remember Paul saying NBN activated the new Skymuster installation, however a search could not find the reference.
Reading the "Prepare for Skymuster " it stated that once the installation is complete, the customer rings the ISP and gets it activated.
I would like to think that the service is activated and deemed working before the installer leaves.
Reading the "Prepare for Skymuster " it stated that once the installation is complete, the customer rings the ISP and gets it activated.
Hi buss0,
We activate customers' services as soon as nbn co confirms that they have accepted an appointment with the installer.
The installation due Tues 23rd Aug so I would like to be clear on whether I can insist it be activated before the installer leaves.
Your service has been activated by us. nbn co has allocated you an AVC number and they have connected it to one of our CVCs. Your service has been allocated to one of our routers in Sydney, and we have an IP address allocated in our systems already. You're good to go, and you don't need to call us to activate your service.
I think what you mean is whether the installer will finish his work and you'll have a working service when he leaves. There's a team of people at nbn co whose primary focus is to make sure services are working when the installer leaves. To date the success rate is 80% and they are trying to take that up to 100%.
Thanks, Paul
To date the success rate is 80% and they are trying to take that up to 100%.
Fascinating snippet. :) Tks Paul.
That is an incredibly high installation fail rate ie 20% require re-work and that must always involve the RSP. :(
What are the reason(s) for no internet at installation completion?
Installer or nbn incompetence?
For the life of me, why isn't 'demonstrate internet connectivity to the customer', the very last check box for the installer before he/she heads off?
Anyone else from Tasmania suffering youtube problems?
Not streaming at 720p or even 480p for that matter. It does not seem to be a DNS issue?
And you will let us know that it is safe to turn off the NTD at night again. Winter weather has returned and we have to save solar power as much as we can. Thanks.
Tuesday morning. We turned the NTD off overnight. Everything is back to normal this morning. Let's hope that it stays that way.
We turned the NTD off overnight.
Same situation here, however the service is down for our office at present, in fact from 17:32 until 18:20 (when I noticed what was happening when back in the office tonight) our WSUS (Windows Update Server) hauled down 2,340MB via our 4G because the other WAN (pointing to NTD --> SkyMuster) was down.
When the NTD doesn't acquire a WAN IP for the client, why does it bother reporting a status of "Online" with the blue led � a little way to go yet for stability � methinks.
When the NTD doesn't acquire a WAN IP for the client, why does it bother reporting a status of "Online" with the blue led
Pretty bizarre ... isn't it? :(
Beyond belief really.
When the NTD doesn't acquire a WAN IP for the client, why does it bother reporting a status of "Online" with the blue led
The NTD doesn't acquire the WAN IP. A L2 connection is passed through. The NTD doesn't know (nor care).
I suspect the blue ring is when the modem can see the satellite/ground station.
Can an existing Sky Muster (Harbour) user help with some router configuration details.
My friend in Sydney has had Sky Muster activated on their family property in Central West NSW. It is currently setup without a wi-fi router (plugs laptop directly into a port on the NTD). I had setup a router for him to use back when the services was ISS. Because the family members on the property are not tech savvy, I need to change configuration of the router to work with Sky Muster � but need to do it without travelling to the property to investigate the config. I would appreciate some answers to these questions
1. I assume that the NTD provides an IP to the WAN side of the router using DHCP. What IP range/subnet will that be in? I need to set LAN side DHCP so that it doesn't conflict.
2. I assume that credentials needed to activate the connection. If so, are they already in the NTD (like on an ADSL Router) or does the Wi-Fi router need to connect using PPPoE or IPoE (if so what protocol is (used)?
Thanks in advance
I don't know what harbour use but there are only two options. IPoE (simple DHCP client) or pppoe (pppoe client with username/password required).
Hopefully someone can provide more information.
Hopefully someone can provide more information.
Hi Nick,
Harbour ISP uses PPPoE, so the router needs a username and password.
Thanks, Paul
Harbour ISP uses PPPoE, so the router needs a username and password.
Paul you really should stop doing the job of other RSP support reps ;)
Paul you really should stop doing the job of other RSP support reps ;)
Hi Nick,
They need all the help they can get. :-0)
Thanks, Paul
I suspect the blue ring is when the modem can see the satellite/ground station.
Yes Nick that is what I thought, when the local web interface is available at boot, it reports the CSQ in dBM; The status is already blue then the progress buttons show "DHCP" for a moment and the IP is hopefully exchanged for a WAN address!
Does anyone know how to access the status when the system is up?
Does anyone know how to access the status when the system is up?
It used to be available on the same address but for many of us (myself but not Wahroonga Farm) it is now disabled after boot.
I believe this was the intention all along from NBNCo. Personally I would have loved to scrape the page and log the signal levels through various weather conditions etc.
it is now disabled after boot.
Hey Nick, try this, power cycle the NTD and from a connected device wait for the private IP 192.168.100.50 assignment.
As the NTD is booting setup a command window to ping 192.168.100.1 (or refresh a browser to 192.168.100.1) and you might have a 30 second window to see the raw stats and logs.
Works for me; All precautions apply about turning off the temperamental NTD. ;)
Works for me; All precautions apply about turning off the temperamental NTD. ;)
Yes it works for me too. It used to work after the NTD dropped the local DHCP server and passed through the RSP DHCP server though as well. Not any more though.
Harbour ISP uses PPPoE, so the router needs a username and password.
Thank you Paul and Nick.
NBN has made a big deal about how many sites can now connect to NBN rollout however i would assume the number had a big (200,000?) boost with Skymuster, however, what is the actual number of applications in hand? Do RSPs report to NBN on this?
Without reading through 65 pages of thread, I'm hoping to get an overview of this new Sky Muster service.
I get very poor ADSL service (less than 1 Mbps) and the NBNco website says my address is eligible for Sky Muster.
However, all the plans are a bit misleading, because most of the data isn't available in Peak times, which is 7am-1am � in other words, any time most people want to use the internet. So to get a decent quota, it's very expensive. I'm assuming there's no way around that?
Are any of the companies offering the sky muster plans to be avoided for any reason?
And what are the speeds actually like? Will a 25/5 plan likely give speeds of 25 Mbps or is that just a theoretical maximum? (In which case, 12/1 may be better...)
Thanks
However, all the plans are a bit misleading, because most of the data isn't available in Peak times,
Ah, you noticed their little trap the nbn laid?
I'm assuming there's no way around that?
We haven't found one, but are all ears.
Are any of the companies offering the sky muster plans to be avoided for any reason?
Some may try tell you that, however, I have not heard too many horror stories as yet.
And what are the speeds actually like? Will a 25/5 plan likely give speeds of 25 Mbps or is that just a theoretical maximum? (In which case, 12/1 may be better...)
Sky Muster variances would be no different to other nbn differences.
There is a specialised thread where actual users get to divulge the inner use of Sky Muster too, here it is, you should find it titilating..
Thanks for that link.
Looks like the only option might just be to either stick with deathly slow ADSL1 or pay lots of money for satellite. If only their stupid peak/off peak times weren't so ridiculous.
Looks like the only option might just be to either stick with deathly slow ADSL1 or pay lots of money for satellite. If only their stupid peak/off peak times weren't so ridiculous.
+1...That has been my option so far as well, especially when you consider those plans you have to add your phone and calls cost, whereby the Telstra/Optus give you up to 400gb and all phone for much less. Speed sucks though.
I get very poor ADSL service (less than 1 Mbps)
I get good Sky Muster speeds at a constant 23-24Mbps
However, all the plans are a bit misleading, because most of the data isn't available in Peak times,
Thats to get the downloading Hogs away into the wee hours.
which is 7am-1am �
Dont know why The great thinkers at NBN thought those were great hours.
So to get a decent quota, it's very expensive. I'm assuming there's no way around that?
Depending what your looking for, Im happy with what we get now 35GBpeak and 55GB off for around $59 with phone bundle
.
Are any of the companies offering the sky muster plans to be avoided
Haven't really looked as happy here.
And what are the speeds actually like? Will a 25/5 plan likely give speeds of 25 Mbps
Get from 23.7 to 24
If you download and play movies or stream which does work then 25/5 would be the one to go for. If its just what Barnaby Joyce says, and only used for surfing and emails then 12/1 would be ok.
The FUP that NBN bought in stops the congestion.
Have a look here at what people are getting on Sky Muster.
/forum-replies.cfm?t=2546741
+1...That has been my option so far as well, especially when you consider those plans you have to add your phone and calls cost, whereby the Telstra/Optus give you up to 400gb and all phone for much less. Speed sucks though.
Not too worried about phone calls as mobiles would probably be enough, or just keep a cheap landline plan through copper.
But this is why I don't like ADSL:
http://www.speedtest.ne
And what are the speeds actually like? Will a 25/5 plan likely give speeds of 25 Mbps or is that just a theoretical maximum? (In which case, 12/1 may be better...)
I started at the cheapest, 12/1 with 5GB.
Upped it to 25/5 with 5GB.
Dropped it back to 12/1 with 15GB. I'd expected to notice the drop from 25, but didn't. I just do emails, check forums, read the news, banking, and occasionally a video. I don't think 25 is worth it, for me. However if I was downloading/uploading big files I might think differently.
I started at the cheapest, 12/1 with 5GB.
Upped it to 25/5 with 5GB.
Dropped it back to 12/1 with 15GB.
The couch goes against that wall, nup over there, I think it looks better
by the door, Nup, lets get a bean bag, I married one of those. :-)
Anyway whatever speed you pick it can only be better than ABG-ISS etc.
But its the old saying, "Give them crap for years and anything is better."
I take it the education port must be working?
http://www.themorningbulleti
So NBN has scheduled a 1 hour interruption for maintenance sometime between Thurs 15 and Sun 18. I wish there was a way of knowing it had taken place so we could then go ahead and confidently schedule a large download .
Edit: Seems SkyMesh really don't want you to forget � just got a second email for the above outage notice.
I take it the education port must be working?
Oh it works OK ... it's just 'getting it working on your place'; that is the amazing befuddled nbn mess. :)
I have had Skymuster connected at our building in Kintore. Its got our health clinic and a staff house attached in one. Has anyone managed to get a second service connected off the one satellite? I want staff and clinic internet to be separate, particularly if the staff downloads get us shaped and affect the work system.
The speeds seem really good, must be as staff chew through the data really fast it seems! I think the initial novelty will wear off after a few months. They have gone from having an ABG service...
Anyone having issues with skymuster ? Have a blue ring ip address allocated.. but websites won't load
I take it the education port must be working?
http://www.themorningbullet
Does anyone know if this applies to university distance education students?
Anyone having issues with Sky Muster�?
Hi geology87,
There are two others here � /forum-replies.cfm?t=2522649&p=48#r942 � but different problems. Have you tried all the usual? Rebooting, direct connect to the Satellite NTD?
Thanks, Paul
Does anyone know if this applies to university distance education students?
Hi Neo2,
Sadly it doesn't.
Thanks, Paul
There are two others here
Me too.
No lnternet for the last 2.5hrs https://imgur.com/YFqQh1T
Bad right through the day.
Bruce
I deleted this..
Has anyone managed to get a second service connected off the one satellite?
My understanding is that the only exception to one service per premises is the education one, and this is only available for primary and secondary students doing distance education under a state or territory funded scheme.
If this is wrong, I'm sure Paul Rees will let us know.
There was talk some years back of special plans for places like health clinics, schools, government service centres.
I have had Skymuster connected at our building in Kintore. Its got our health clinic and a staff house attached in one. Has anyone managed to get a second service connected off the one satellite?
Hi Morgan1,
There are some 'jungle drum rumours' of business plans on Sky Muster; which would make a great deal of sense for your circumstances and many others.
Paul Rees may be able to elucidate?
We also know that on Christmas island, multiple service are activated on the one S-NTD with provider Activ8me, but this appears to be a special situation and as usual there is zip information on how or why.
What happens if you have to repair the roof the dish is attached to? Those sort of things are going to happen. Given the dish is the property of NBN co, makes you wonder.
No problems as nbn currently "schedule" plenty of down time on Sky Muster for you to do other things like fix roofs! Might be different if it was as reliable as the ISS.
What happens if you have to repair the roof the dish is attached to? Those sort of things are going to happen.
This has occurred for wireless customers and the bill from nbn to re-connect and align the service was 'outa this world'.
you will find it unusable
There's people in this thread, who find VoIP works well enough on SkyMuster
/forum-replies.cfm?t=2560533
Was thinking of it myself, but all of my lengthy calls are to mobiles.
There's people in this thread, who find VoIP works well enough on SkyMuster
/forum-replies.cfm?t=2560533
That thread only reiterates how unusable it is. Nothing will make a 600ms RTT acceptable to real-time services.
Let me save you the wait, you will find it unusable and so will the people you try talking to.
Hi Ubiquity,
I'm not sure that's the case. If a customer calls us on Sky Muster� VoIP, it's indistinguishable from a 'normal' call. However we're on the same network as our SIP servers, so we get a latency saving. If they call another Sky Muster� VoIP customer, that's the worst case scenario, but the feedback we have from customers is that our VoIP on Sky Muster� is as good as a mobile call.
We've done quite a few 'money back guarantee' offers on SkyMesh VoIP for Sky Muster� using our ATAs and the feedback is overwhelmingly positive.
Thanks, Paul
Data drought gaining momentum?
That thread only reiterates how unusable it is.
Hi Ubiquity,
You need to 'Know your Audience'. Is VoIP on Sky Muster� as good as VoIP on Fibre? No. But most folk on Sky Muster� have crappy landlines and no mobile coverage in their home, so they find it a great solution.
Thanks, Paul
You need to 'Know your Audience'. Is VoIP on Sky Muster� as good as VoIP on Fibre? No. But most folk on Sky Muster� have crappy landlines and no mobile coverage in their home, so they find it a great solution.
You've hit the nail on the head nicely.
To summarize: It sucks less than the thing we had befor, but it still sucks.
Adapting yourself to the delay of Satellite doesn't make it a great solution, but when you've got nothing else and the thing you had before sucked even more then sure, it's great.
There is a reason the ITU (and the larger networking fraternity) specifies voice transmission on telecommunication networks shouldn't exceed 150ms one way, and it's not because double that is a "great solution". You should ask them to update G.114 if you've managed to make 600ms great as you might be onto something.
At the end of the day I know you as an SP are only making the best of the situation you have so this isn't directed at you in anyway, but don't fool yourself into thinking it's a great solution when we all know it isn't.
First time posting photo links, so hope it works.
Here is our install:
https://goo.gl/photos/APpy2LzZiDij2USM8
we are located near Katherine NT and it was installed in early July by a local electrician. The wall mounted NTD looks like crap. There was no mounting bracket in the box so they drilled two holes in my brick wall and fitted two screws with plugs, mounted the NTD and left it like that. It's as loose as and looks so unprofessional. The other concern is the external power supply. It makes the whole inside install look worse. I was happy enough for them to leave it like that after 5 hours on the job, two trips back into town and a smoko break.
I've been very happy with the service (through Harbour ISP), especially after years of lobbying Telstra for more ADSL ports. My first full month (August) I have managed to hit my peak data allowance with a day to go but have over 20Gb left in off peak. I've watched live baseball with great results only seeing buffering effect for 2-3 seconds very occasionally, even did a speed test while watching and still had good results (20.17/4.72).
Hitting average download speeds in the 20Mb range and upload in the 4Mb range. I haven't been too worried about chasing the extra download because it is doing what I want, for what I need, at the moment.
We have had no noticeable outages and I leave it all powered up as I have a couple of devices connected directly to the internet. We have had a few blackouts since install and it doesn't appear to have been affected. It's always up an running.
So all in all I am very happy with my SkyMuster service, just wish NBNCo didn't stop the fibre rollout about 1km down the road...
First time posting photo links, so hope it works.
Not for me, I'm getting 'not found'. Maybe try something else, postimage for example � https://postimage.org/
A desk top mount. :)" "They're rare.
Aha; So that is what the foot in the carton here is for!
It must be a contractor or area thing.
I think it does
The NBN Sat connection I'm responsible for came with both the desk mount and the wall mount
Let me save you the wait, you will find it unusable ...
Have you used Sky Muster VoIP?
The Sky Muster satellite delay is barely noticeable.
You'll find Skype video calls are also excellent.
I use 100% Sky Muster VoIP for my home and business phones.
Puuurfect and not one complaint yet!
You need to 'Know your Audience'. Is VoIP on Sky Muster� as good as VoIP on Fibre? No. But most folk on Sky Muster� have crappy landlines and no mobile coverage in their home, so they find it a great solution.
Yup. :)
And if ViaSat can just keep their provisioning system up and running 24/7; it'll be way more reliable than my land-line.
It is nearly as good as nbn fibre, FTTN, wireless etc and certainly better than 90% of mobile calls. And it's way way better than congested ADSL. ;)
Maybe we should ban mobile voice?
The reality is, that any delay isn't noticeable to 90% of people.
Note: This isn't analogue voice over satellite circa 1970's with clapped out analogue echo suppressors.
It's all digital with the meanest and satellite leanest delay to date.
Try it, you just might be surprised.
how unusable it is.
There are at least 2 people in that thread who are happy with it.
Wall mounts as I understand, is the preferred nbn methodology. Ensures good airflow and not easy to pile 'stuff', on and around etc.
Clearly desk mount is easier for the installer. :)
When the installer looked at my situation he said it was a wall mounted unit. My Network except for the UPS sits on a heavy duty shelf above the desk. The UPS is wall mounted.
Try it, you just might be surprised.
I doubt it.
It's not that I doubt anything you've said, more that as a remote worker for global companies spending nearly every day on a video conference or call to either North America or Europe I know how this service will perform when the dialogue is beyond casual chit chat and requires more frequent back and forth, along with how frustrating that gets over time constantly cutting in and out of peoples conversations as you all desynchronize from each others assumptions on what is a free moment to speak.
It doesn't matter who you're talking to, or where they are located. 600ms RTT brings with it some serious handicaps, i'm happy that you (and others) find the service great, but I doubt you are using it in a "professional" sense and if you are i'd love to pick this conversation back up in another 6 months and see if you still feel the same. I've been doing the remote VC thing for around 8 years now and even at 200-250ms RTT every now and then I find myself doing the pause shuffle in conversations.
I'd be forced to relocate if I was imposed onto Sky Muster, it goes beyond Video/Voice � anything interactive over a keyboard becomes excruciating at that latency. Which brings me back to my first point in this thread about how we've just created another divide with this service, you won't be doing remote work from it on a full time basis, hell even if the latency doesn't get you the quota will.
Have you used Sky Muster VoIP?
The Sky Muster satellite delay is barely noticeable.
I use 100% Sky Muster VoIP for my home phones.
+1
I'm with Wahroongah Farm 100%.... We have a VERY positive Skymuster VOIP experience, including some unsolicited comments on call quality... Did it happen without research and effort?? NO.
Has it been worth the time, effort, learning and (relatively) small expenses? Too damn right !!
It wasn't quite plug n play, and did need some obscure 'tweaks', (to work 'really' well), but it works... VERY, very well. ( FWIW, I use an 'all in one' router with inbuilt voip).
So well that we are very, very close to fritzing the (very poor quality) land line, after having a 3+ month trial period to get the W.A.F. ( Wife Approval Factor) and we will be saving at least $300 a year PLUS CALLS....
We will be using a low (but very reliable) 3G signal as backup.... ( I can also extract much better value from my included 3g data by using it with VOIP, with a low bandwidth codec, than pay by the minute calls.... It also has passed it's 'trials' :-) with flying colours.
VOIP over Skymuster is actually not only allowing me to 'fritz' Telstra, <]:-)) but is ALSO allowing me to save enuf on call costs EVERY month that it is ACTUALLY paying for our 25/5 Skymuster plan... and, AS A BONUS I get to watch downloaded Youtube doco's, (using off peak data) which was totally unheard of on the THREE previous incarnations of satellite internet we have endured....
Anyone who says VOIP over Skymuster won't work, or is unusable, is very poor quality, is NOT talking REALITY...... after having experienced what it CAN do... even for overseas and mobile calls.
I too have had many "experts" say it can't work, it WON'T work etc... but the same was said about flying too... Soon, it (VOIP) will be the "new normal"... even with satellite internet.
mcguyver.
I'd be forced to relocate if I was imposed onto Sky Muster, it goes beyond Video/Voice � anything interactive over a keyboard becomes excruciating at that latency.
With you 110% for cloud based computing.
Satellite latency 100% kills it.
Rest assured that Sky Muster VoIP is an entirely different kettle of fish.
We're talking apples and oranges. :)
VOIP over Skymuster is actually not only allowing me to 'fritz' Telstra, <]:-)) but is ALSO allowing me to save enuf on call costs EVERY month that it is ACTUALLY paying for our 25/5 Skymuster plan...
... and that is also a good incentive. :)
Just rereading the article I linked to again, this is the crap you are up against.
In response, Ms Nash laid out the plans available to users.
�Streaming high definition Netflix requires 5 Mb/second and Sky Muster delivers up to 25 Mb/second. Ms Sparrow is on record saying her connection is running at about 23 Mb/second.
The minister has no concept of data allowance. Of course there is probably no data restriction where Ms Nash lives. How do people like this get into positions of power?
Thanks to Optus being incompetent at fixing a problem with one of my accounts they admit is their error I have been on severe net restrictions for the past two and a bit weeks. Today being a new monthwith one of my connections rolling over I was able to watch a four minute video, check up on on ebay and gumtree, read some forums and do some google earthing and I have already chewed through 100MB of data and I have done bugger all.
Back in 2002 on 28k dialup I used to go through about 100MB in a month as it was so slow you never did much. Now on 6mbps 3G surfing anything is a pleasure as it is not quite instant, the data just flows by.
http://www.arianespace.com/m
Sky Muster 1B arrives in French Guiana, for preparation work for October 4 launch.
Dual launch with India's Gsat-18.
Makes me wonder, had the original FUP with if I remember correctly had 15GB average limits for ISP's been implemented, what would the plans have been like? 10GB monthly limits during peak times?
Sky Muster 1B arrives in French Guiana,
I don't think Joe Blogs has any hope of using this Satellite.
And with the installation, does the cable from dish to wall socket have to be isolated from electrical cables by a certain distance to avoid noise interference? Looking in our ceiling, besides the snake skins, dust and spider webs the electrical cables just snake all over the place with no neatness to where they go.
And with the installation, does the cable from dish to wall socket have to be isolated from electrical cables by a certain distance to avoid noise interference?
No.
RG6 will be immune to 240v 50Hz AC.
But there are cabling guidelines that the installer will follow.
Don't worry so much these guys have done a few now, so they'll be up to it. :)
No.
RG6 will be immune to 240v 50Hz AC.
Well that will be a few less snake skins and cobwebs the installer will have to contend with. although I might be a skeleton by the time they eventually get here. :) I already have a pull cable installed from where I want the wall socket to the man hole cover in the ceiling.
Everyone has to have at least two cancellations right?
... and if my memory is right and you are with SkyMesh, you'll be hooking up at a time when their 3rd CVC is just about full; so you won't ever suffer the under-dimensioned CVC contention blues.
Patience IS a virtue. :)
I don't think Joe Blogs has any hope of using this Satellite.
Not until its launch on October 4, no. October 5 here in Australia (If the Launch window is the same as before).
Everyone has to have at least two cancellations right?
Actually hat92, I can't recall the number due to the huge rain season we are luckily seeing in Central NSW, hence I declined numerous offers' from the installation company when "an installer is in your area and we can schedule your NBN deployment tomorrow" because it was likely heavy rain or at least wet.
We aren't migrating our office (from one Internet service to another) so perhaps better positioned with 50MB/s x 6MB/s 4G that we have had for 2� years. Even so the estimate of completion was close to that suggested by Paul Rees.
Whilst on the topic of SkyMesh; I have to say (after decades' with Telstra) that the interaction with SkyMesh is seamless; The client portal, data usage, plan control, invoicing and so on are nothing I am accustomed to, not to mention the responsiveness of the features there. :)
(To access our Telstra account requires usually two minutes for any basic reporting to appear � and this is via their 4G side).
With all these seemingly random issues people have. Could some beams on the satellite be running better then other beams?
With all these seemingly random issues people have. Could some beams on the satellite be running better then other beams?
Yes of course.
For example there are 10 x unique earth stations each serving 10% or so of the Sky Muster services.
A major fault in one Sky Muster Earth station could affects 10% ...
It is also possible that only one beam might be affected by an Earth station fault and the impact here is down to 1% or so of services ...
And there are many other points of failure and back haul problems.
We don't seem to have had single beam faults.
All equipment and back haul will be duplicated and 'automatic changeover', should have services restored before we even know there is a fault.
Then there is the ViaSat provisioning system. :( Say no more.
Thanks beedy. Edited with share permissions. Should work now????
Should work now????
Yep
Here is our install:
https://goo.gl/photos/APpy2LzZiDij2USM8
Looks like a bigger than standard dish, is that the old ISS one before it was removed?
nbn Satellite Service Growth � 04 August 2016
Time for an update.
nbn Satellite Service Growth � 25 August 2016
Data from here: http://www.nbnco.com.au/corpo
The chart below shows the growth in premises covered by Sky Muster and the total nbn satellite connections (ISS + Sky Muster).
http://s16.postimg.org/wdrup
At the commencement of Sky Muster installations in April 2016, there were approximately 60,000 customers on existing satellites ~ 36,000 ISS, ~ 20,000 ABG and ~ 1,200 NSS customers. The number of Telstra customers on satellite is not publicly known.
On average the nbn ISS + Sky Muster satellite pool is currently growing by ~ 1,000 active satellite connections per week.
In mid August nbn announced that there were some 30,000 operational Sky Muster services.
It was understood that the May 2016 install rate was around 5,000, June is expected to ramp up to 7,000 (as more installers come on line and the efficiency increases), July 10,000 and subsequent months 10,000+.
The current installation focus is focused at moving customers from ISS to Sky Muster. The ISS contract expires in February 2017 and nbn will suffer heavy penalties if this condition is not met.
Notes:
+ The chart does not indicate the total number of Sky Muster installations as many installations will be ISS to Sky Muster ... ie nil net gain.
+ The satellite (Sky Muster) increases commenced in late April as Sky Muster installations kicked in.
+ Not shown are the satellite losses ie ISS to wireless etc
+ There is no premises covered data prior to 5th May 2016.
+ ABG, NSS and telstra satellite customer connections are not shown.
+ Further roll-out information here: https://birrraus.com/2016/06/
Soon, it (VOIP) will be the "new normal"... even with satellite internet.
Could be, probably won't be..
Granted the UNI-V ports on NBN FTTP are VoIP, and for FTTN you'll need an ATA or whatever to access VoIP, but for many* people, I think that they simply won't take up a 'landline' service once they migrate to the NBN, and for those in FW and Satellite areas, they* will just hang on to what is 'normal' and normal is the old Telecom copper.
Don't get me wrong, its great that for many they will finally have a choice. I see one VoIP provider offering unlimited national and mobile calls for $20 a month! The cheapest Telstra Home Phone service is now pushing what, $26 a month? Even the cheapest unlimited national/mobile offering over copper is $40 a month on a 2 year contract. And these copper chargers are bound to increase further in the future
Unfortunately I don't think NBNCo ever considered other 'landline' options besides the original FTTP product. Granted it may have been hard to do it over satellite but they could have at least considered building one UNI-V port into the Fixed Wireless product, using its LTE network to carry calls and supply a voice service
*No statistical or meaningful data used in this post whatsoever !
Let me save you the wait, you will find it unusable and so will the people you try talking to.
Hmm, we'll wait and see how it goes.
The satellite isn't working at all at the moment. It went to a solid amber light yesterday morning and has been the same since.
I've tried everything to bring it back to life, but it seems properly stuck. When plugged in directly, Windows says the modem has a "Bad IP configuration" and "Bad gateway".
But hey, try getting ahold of Activ8me. They might have been quick to connect the service, but you'll sooner get transferred to Telstra's CEO than anyone answering at that place! Its ridiculous. Thank goodness I've still got my Optus mobile broadband!
Anyone know if it's possible to transfer SkyMuster service providers? It might sound like jumping the gun, but if the satellite breaks (and they often do, it is a satellite service after all), I need to be able to contact someone!
I applied on 11/8/16 to have a Sky muster service installation and other than receiving the confirmation email regarding the application being submitted from SkyMesh, have not heard anything to indicate a possible install date/timeline. Is this normal?
I applied on 11/8/16 to have a Sky Muster� service installation and other than receiving the confirmation email regarding the application being submitted from SkyMesh, have not heard anything
Hi Monster1970,
Do you have an Application Number or a Ticket Number from the subject line of any email we have ever sent you? If you post one of those numbers I can have a look, but Sky Muster� services do take a while.
Thanks, Paul
Hello Paul,
Yes, it was 65931. I do understand that it takes a while and the actual reason that I chose SkyMesh was because of your representation of these forums. I am not in a huge hurry as we have just purchased the property and there is a tennant that who we have just given 60 days notice to, so we wont be in the house until November. Its more a concern around managing any installation appointments etc while the tenant is still there.
I was actually hoping for fixed wireless as we are only appox 800m outside of the indicated FW range, however NBNCo are telling me that Im stuck with wireless.
Thanks for looking into the install for me.
Have a good weekend.
I am not in a huge hurry as we have just purchased the property and there is a tennant that who we have just given 60 days notice to, so we wont be in the house until November.
Hi Monster1970,
Your order has been processed and you should expect to get a call from the installers in the next two weeks. They will probably offer you an appointment late this month or early October, but you may want to ask them for a later appointment, say once you have moved in. That will avoid having to work around the current residents. But that's your decision, just work with the installers to suit you.
And welcome to SkyMesh and Whirlpool!
Thanks, Paul
Hello again Paul,
So as you know I have Satellite NBN. I am on a 40/55GB plan.
I want another 40/55GB plan for my boy and wife.
Can I have 2X Connections with skymesh?
If I was to double the amount i pay normally on one plan i get hardly any Data.
I have run out already..............see the plans are not big enough for Virtual Reality Gamers.
Each game is between 15-70GB in size and they need updates.
Currently I have used my $105 Telstra 25GB connection too and my mobile phone 12GB per month connection.
Yep I easily use it all and I mean easily and this includes the off peak data.
People on fibre in town can have 2 seperate connections and they get unlimited data at super speeds.
I do not see why I must suffer like this when all around me 15-30 min out of town everyone is on fibre or fixed wireless and unlucky me and my hill looses out.
Get this we are getting a 4G Telstra tower by the end of the year but we missed out on NBN Fixed wireless..........lol what a joke. So when are people in the bush ever going to get decent internet.
So all i want is to pay for 2X seperate 40/55 connections which would give me 80/110 which would be okish.
Hmmm. Farout students get a good deal, that is at least decent.
Hey i work at a university...lol
Can I have 2X Connections with skymesh?
nope, and not even 1 with skymesh, 1 with someone else.
I want another 40/55GB plan for my boy and wife.
won't happen, would put you over the rolling 4 week allowed total.
So when are people in the bush ever going to get decent internet.
when they move :-P
(you know it's the only way it'll get better)
You can only get one satellite connection per individual premises. If your premises was two individual flats conjoined together then there would be an argument for another connection.
If you had a granny flat or second habitable premises then you could get a connection on it.
Thanks to the internet we can go back in time to see what they were saying in 2011.
A god to some Mr Quigly apparently said.
�On the satellite service, we are dimensioning at 300kbps for average busy-hour throughput and that�s a huge advance from what was offered by the Australian Broadband Guarantee (ABG).�
Yet if you read more modern literature they say the FUP was dimensioned using 160kbps busy hour speeds.
Mr Quigley also says in the article
�What we are dimensioning for on the fixed-wireless service, the busy-hour throughput is around 500kbps,� he said.
Hang on that cannot be right.
Fixed wireless FUP has a RSP average download limit of 200GB. Satellite has 30GB, but the dimensioned busy hour speed of sat is supposed to be not even 50%. Indeed if you do the sums, 240 000 expected connections with sats running at 135gbps givs you around 500kbps per user busy hour speed.
This is the sort of stuff Kristy Sparrow at BIRRR needs to know so some extremely hard questions based on facts can be demanded to be answered by the authorities.
There is something seriously wrong with the figures NBN co have given out, but no one questions them.
Once the second satellite is launched provided it does not do a spacex, we should see at least a doubling of data quotas across the board. There is no excuse not to.
bigger than standard dish
Nope, brand new out of the box. Seems we are at the outer edge of our nominated wide beam so we need the bigger dish and a powered NDT, hence the external power supply.
won't happen, would put you over the rolling 4 week allowed total.
I was not aware of that.
(you know it's the only way it'll get better)
I know but i cant afford it :(
Once the second satellite is launched provided it does not do a spacex, we should see at least a doubling of data quotas across the board. There is no excuse not to.
Maybe they are playing it safe so if it goes up in flames then they can squeeze all of us on 1?
Thanks Paul for the follow up!
Can I have 2X Connections with SkyMesh?
Hi StraitVodka,
Sadly no, unless you can build another home on your property and move your son and wife, or vice versa.
People on fibre in town can have 2 seperate connections and they get unlimited data at super speeds.
Yes, they do, and so do people in the country who are within the nbn� Fixed Wireless footprint.
I do not see why I must suffer like this when all around me 15-30 min out of town everyone is on fibre or fixed wireless and unlucky me and my hill looses out.
You have more posts than I do, and you've been posting since Sunday, 18 March 2007, so I'm puzzled why you can't understand that there's a digital divide, I'm sure you have read about it. You have the data needs of a city dweller. We country folk aren't supposed to need that much data.
So when are people in the bush ever going to get decent internet.
If you're running a pool, put me down for somewhere between 'not in my lifetime' and 'never'.
So all i want is to pay for 2X seperate 40/55 connections which would give me 80/110 which would be okish.
I think if we had a survey of posters here more than 99% would say that no matter what you managed to get it would not be 'okish'.
Hey i work at a university.
Do they have on campus student accommodation that would cater for a cantankerous man, his long suffering wife and a lovely young boy? That could be your answer. :-)
Thanks, Paul
Maybe they are playing it safe so if it goes up in flames then they can squeeze all of us on 1?
That would make sense.
But I fear they have installed the Get Smart "cone of silence" at NBN HQ, so we will never know.
Amused at people in BIRRR asking for programs to download video in off peak for on peak viewing.
It is actually copyright infringement. Amused the government has set it up to encourage people to do copyright infringement.
It is actually copyright infringement.
Pay and Download movie from iTunes in off peak to save data (have to stay up till 1am those brains at NBN recommend )
watch anytime in the next 30days. Its what they call the "poor persons Netflix."
Have a look at playon.tv. quite legal and can be scheduled to run off peak and use bonus data to watch netflix etc
How is off peak data encouraging copyright infringement?
Well it wouldn't be copyright infringement, it's no different to streaming, you are already making a copy with a local cache of the video as a buffer, as long as the intention to view the video only once within a reasonable timeframe and the copy is destroyed immediately afterwards, it is no different to live streaming with a buffer. Your not making more than one live copy of the video, and your not viewing it more than once.
If the copyright owner is allowing it to be streamed I.e copied locally for viewing only once. Then downloading in off peak and viewing in peak is just a logical extension to buffering.
Have a look at playon.tv. quite legal
Hi Graeme,
But is it really? Netflix is a license to stream, not download and save to a disk. The fact that Netflix hasn't squashed them isn't the same as 'legal' or 'approved by Netflix'.
Thanks, Paul
Well it wouldn't be copyright infringement
While I doubt it's copyright infringement, I think it does breach the terms of agreement you agree to when you sign up for Netflix. They are not currently enforcing it. Were they to start enforcing it I would cancel immediately as pretty much all my Netflix viewing is via Playon.
But I fear they have installed the Get Smart "cone of silence" at NBN HQ, so we will never know.
'they'?
Who exactly?
But you are 100% correct.
But is it really? Netflix is a license to stream, not download and save to a disk.
100% agree...Netflix and the like would take a very dull view of their copyright being infringed, regardless of the limitations you have in front of you.
Companies like them have given Australia one of the "best" digital safeguards to stop illegal downloading.
https://en.wikipedia.org/wik
https://www.legislation.gov.au/Details/C2015A00080
Do it at your peril, and if you must, I suggest you urgently employ a reputable vpn at least.
Interesting.
The cowboy Sky Muster plan offers are slowly (rapidly) coming back to the fold.
For example Activ8me normal data max is now 50GB.
http://s16.postimg.org/xie3p
This is a snapshot of the provider plan status as at 1st June:
http://s16.postimg.org/nz4ev
Of course this was always going to happen.
We know that SkyMesh, who set the ball rolling with their 1st to press plan offers is sailing close to the Sky Muster FUP wind. :(
The cowboy Sky Muster plan offers are slowly (rapidly) coming back to the fold.
LOL, reachnet offering 90GB during peak times.
If ISP's with vast experience thought they could offer such plans even though the FUP says 75GB absolute maximum during peak times for any single connection. Then it is easy to see why mere users have no idea why the plans are so pathetic compared to wireless/fttx.
I am actually finding it quite sad and amusing at the same time reading the BIRRR posts about people's peak data being consumed very rapidly, thanks to 25mbps. It is unfortunate it took practical experience for them to learn about this rather then it was theorised this would happen before skymuster even went live, but few would believe it.
have to migrate to FW sooner than later
have to migrate to FW sooner than later
I wonder if they would even do that. Someone on skymuster that has cost NBN co thousands to give them sate internet, then go spend a thousand or more to give them fixed wireless.
I wonder if they would even do that. Someone on skymuster that has cost NBN co thousands to give them sate internet, then go spend a thousand or more to give them fixed wireless.
Probably the same reason many persons whom should have been on FW have to go to SM simply because nbn put the FW tower in a stupid position to start with. Now users have to be given a more expensive SM option.
Hi Paul Rees,
Im the SME at work and selected Skymesh for a remote site we have staff at. Are you able to advise any ETA for Skymesh request #3111428.
Happy news time. Just got an email saying that my mother in laws application for Skymuster has progressed. Last time I heard it had been denied so I called Skymesh to confirm that yes it was correct and an order is currently in for it. Thank you to Skymesh for pushing it through as I have been pulling my hair out trying to find a solution to their internet woes.
How long before I can expect a call from an installer? :P
Are you able to advise any ETA for SkyMesh request #3111428.
Hi Devil CV8,
That order is with nbn co and they have acknowledged it. You should expect to receive a call in the next two weeks to book an appointment. Due to the remote nature of that location, it's hard to estimate when they will have an installer who can do the work, but you should know within two weeks. Good luck!
Thanks, Paul
How long before I can expect a call from an installer? :P
Hi anxie,
That usually means you will get a call from the installation company, Hills or Skybridge, in the next week or so.
Thanks, Paul
That automated SMS reminder service must have insecurity issues. It sent me a reminder two days ago. It sent me two reminders today. What happens if you do not bother replying?
What happens if you do not bother replying?
It calls the police to come and remind you. :-)
I have a friend living in Lara, VIC with very limited access (only Telstra 4G and very slow).
I'm now considering Satellite NBN, but when I look the address up it says nothing is available there, not even satellite, is that suppose to happen?
I'm now considering Satellite NBN, but when I look the address up it says nothing is available there, not even satellite, is that suppose to happen?
It will if nbn is still planning wireless for your region.
Lara, VIC with very limited access (only Telstra 4G and very slow).
I'm now considering Satellite NBN, but when I look the address up it says nothing is available there, not even satellite, is that suppose to happen?
Check the address with the alternative NBN tracker at www.finder.com.au/nbn-tracker/map
This site shows NBN construction proposed in the 3 year plan, looks like there is some for Lara which is probably the reason why Satellite isn't offered.
Lara, VIC
The 3 year rollout plan has the following (http://www.nbnco.com.au/cont
VIC 3LAR Lara
Avalon, Corio, Lara, Lovely Banks, Norlane, North Shore
17700
FTTN Q3-2016
VIC 3LAR Lara
Batesford, Bell Post Hill, Gnarwarre, Inverleigh, Lara, Lethbridge, Little River, Little River
South, Lovely Banks, Meredith, Mt Cottrell, Teesdale, Werribee North, Werribee South
4050
Fixed Wireless* Q1-2017
So it depends where you are in Lara!
Optus home wireless now offer 200GB for $80 a month.
How will NBN co satellite compete with the likes of that?
How will NBN co satellite compete with the likes of that
Hopefully those who have the Optus coverage will take it up and stay off satellite. Just because satellite is available doesn't mean it is compulsory. nbn only needs to be available to all Australians. Only in fixed line areas will you need to take nbn up if you can't get mobile coverage for phone.
Optus home wireless now offer 200GB for $80 a month.
You need to add though, it is not available to everyone. As an example, I do have an Optus mobile, and my speed on 4g is just there at 2.6 mbps, and cannot be improved.
When I enter my address, I get this result, and that is because it is not offered off of every tower.
Oops... Home Wireless broadband is not available at your address.
edit.
My Optus tower transmits 3G on 900Mhz Band 8 and 4G on 700Mhz band 28...these not compatible with Optus Wireless Broadband apparently.
How will NBN co satellite compete with the likes of that?
Maybe in areas where Optus isn't available?
Maybe in areas where Optus isn't available?
Of course, but over time that will be less and less. Meanwhile satellite capacity is fixed for the life of the satellite.
Would you imagine 30GB a month will be adequate in 2026?
50 peak 100 off peak should be the lowest tier for any ISP now days ??
After exhausting all options for cost effective data (rural with only one Telstra 3G tower) I am about to go with the satellite. . Seems Paul takes the time to handle the abuse/complaints/compliments/queries on this forum and not seen anything from the others then seems nothing wrong with going with Skymesh. I am technically literate (some may disagree though :)) but well able to roll up sleeves, look under the bonnet and get hands dirty.
Any comments. I know I will get flamed for being lazy and should ready back through a gazillion posts and form my own opinion but this is sort of stuff new and still emerging. (ie � the cowboys offering high data now getting ears clipped)
Requirements simple. Lots of cheap data. Speed less a consideration. Will always have a POTS landline for emergencies and unlimited mobile plans so VoIP not a biggie
Edit � no FW for 3 years out for this location
The major issue with SkyMuster is the NBN "Fair Use Policy", that effectively limits usable data to around 35GB per rolling 28 day period. (It is actually quite complex, and you can get more data but very expensive) In addition, quite a lot of off peak data is available, but the NBN specified off peak time of 0100-0700 means that for most people it is not very usable.
Apart from this, there are other, by comparison, minor issues. These include what seem to be a disproportionate level of "teething troubles" the relatively high power consumption of the NTD, and the lack of transparency of NBN.
In my experience, while significantly less reliable than the ISS, it has mostly been available, albeit with unpredictable times up to about an hour to start working, and speeds have always been pretty close to the published maxima. But you inevitably have the satellite lag of about 600ms. (Never seen as high as 700 or below about 580)
Seems Paul takes the time
He does. :)
Lots of cheap data.
Nope. :)
rural with only one Telstra 3G tower
Just like me. I keep the 3G as a reliable back-up and for anything that needs low latency.
But Sky Muster is rather good at VoIP and Skype and the like. I keep the land line as a back-up.
Like JDNSW41, I find Sky Muster
significantly less reliable than the ISS
... time will tell; but personally I doubt that it can ever match ISS reliability.
Requirements simple. Lots of cheap data.
Nope. :)
Yeh plans really mingy.
But having shocking trouble with Telstra billing faults on Wireless Broadband and while I have scored a good deal with them it is painfully slow in evenings.
Some success today re billing as after many months they have finally conceded there 'may' be an issue. Every so often it will clock up a 1GB excess every minute time after time. Has anyone ever downloaded a GB a minute on 3G. Doh.
This morning got $1200 bill for this problem yet again (after they said they would 'fix' it)
Trouble is hard to get through to someone in there who has a clue. Overseas call centre have no idea that a GB/min not possible on 3G and keep reverting to their standard script (turn off auto updates etc etc). Most annoying. Hours and hours on phone.
Annoying that NBN don't put resources into installing FW rather than chasing suburbs where people already have excellent ADSL services. But that's common sense but doesn't translate to political sense.
Annoying that NBN don't put resources into installing FW rather than chasing suburbs where people already have excellent ADSL services. But that's common sense but doesn't translate to political sense.
It is actually economic � those suburbs, which can be connected fairly rapidly, provide a lot more paying customers faster per dollar spent than does expenditure on rural areas � and the NBN was, from its inception, supposed to at least break even. This is the only way it can do that, by getting as many paying customers as possible as soon as possible. (And I don't like it any more than you do, but I do understand it)
Where the politics comes in is that regardless of who is in government, the NBN needing more money will cause major problems.
Another day, another phone call from, well they said NBN but I expect it was Hills, asking me if it would be OK to change from a morning to afternoon appointment.
I did then explain that is what they did last time and the other installations were 200km away. However I was told the installer only has two installations for the day and the other one is local to this area.
Lets wait and see.
But having shocking trouble with Telstra billing faults
I will PM you with a local (OZ) Telstra number that "might" be able to help. I DO sympathise and can relate to your problems, totally...
It was billing issues that has forced me to move all our services except the landline from Telstra, and I'm close to giving it (and them) the flick totally.... as they can't (or won't) fix it so it works better than tin cans and string (literally) for more than a week at a time... and well I'm over the jump thru hoops to report a line fault... /end rant / sorry.
we are getting calls from Skybridge(installer) for the Satellite system. We are on ADLS(maybe ADSL2).
but they have our address some 300km away for the store and 150km away for the house in the opposite direction! house is about 1km from store!
I am very wary of going to Satellite. We use to be on the old satellite system.
I need to have a very reliable internet service other wise its shut shop, not having that. There would be a riot in the community as we are a very remote indigenous community, the shop is the centre of the universe!
what is peoples experience with the Satellite NBN, what is it like in storms/rain. our TV is even effected by wind.
Cheers
what is it like in storms/rain
Mine is terrible. Currently offline due to moderate rain, posting this on 3G.
We have had moderate to heavy rain since late afternoon, and mine is not, and has never been affected by the rain, although a couple of short outages seem to have correlated with severe storms at the Kalgoorlie ground station.
We have had moderate to heavy rain since late afternoon, and mine is not, and has never been affected by the rain
I'm wondering if there's an issue with my dish alignment, or something else. Edit: That said, others have reported dropouts due to rain. Back online now rain has eased.
I need to have a very reliable internet service other wise its shut shop, not having that. There would be a riot in the community as we are a very remote indigenous community, the shop is the centre of the universe!
It's worth noting that if reliability is MUCH more important than data amount (or cost), at least two other tried and proven commercial satellite offerings are available, but, when compared with Skymuster the data does not come cheap, ( and that's a separate subject [and tome] in itself )
Given your situation, you may be well advised to check them out, and definately, "look b4 you leap".
Feel free to PM me if you want more info, I'd be happy to pass details along...
mcguyver.
Well the installer is at the neighbours now and nearly done. Must be a big job as he has been there five hours.
It is nearly done. Quite an interesting thing to see. Especially the photo's of the ladder and the harness point. And the witch's hats.
Now it is done some things.
The SNR I ended up with was 19.6. He said anything over 10 was considered excellent. He was really happy with the result.
Overall the installation went very very straight forward. There were no issues or stoppages.
The installer asked who I was with (skymesh) and he said in his opinion they were probably the best ISP to choose from.
I tried getting to the modem but it appears locked off. I saw the IP he used to access it and it no longer works.
He was by himself and took about two and a half hours to do the install. The previous install he did took about five hours. But that included pulling down an old dish and he had trouble finding a spot due to trees. No such problems with mine.
He did take a lot of time complying with the regulations. Signs, and taking photo's. The job would save time if the dishes were a bit more assembled prior to coming on site. I had a draw wire already in place for him and that made a neater job and would have saved an hour or more as well. He went through the ceiling area.
The light on the NTU is a lot more dim then I expected.
Browsing speed is slightly different to my 6mbps 3G. With my 3G when I click a page it partly comes up straight away, then loads away the more multimedia parts of it.
With skymuster, you click a page and it waits, then loads very quickly. I would say at the end of the day it loads just as quick. I do not know if I have web page optimisation on or off, although at such fast speeds I hardly see any need to have it on. The content loads faster then you can use it as it is.
The installer also mentioned something about a some other device if you had solar power installed only.
Hi
My Sky Muster DL speed has really slowed down since Sunday ~ 1Mbps rather than the 10 Mbps it has been doing for the last month. Is there any way to read the SNR from the NTD? Also is there a lower limit to the DL speed that NBN and RISP consider acceptable and I should not complain ?
I should add that before last Sunday the performance was very good.
Regards
Wayoutbush
Hi Devil CV8,
That order is with nbn co and they have acknowledged it. You should expect to receive a call in the next two weeks to book an appointment. Due to the remote nature of that location, it's hard to estimate when they will have an installer who can do the work, but you should know within two weeks. Good luck!
Thanks, Paul
Hi Paul,
today we received an install date for end of the month. Now to see if I can wrangle a cross country trip to be there for it or I have to leave it to the local staff only.
Thanks again.
Michael
It there a place on product review where we can write reviews on NBN co's performance?
Never mind
Skymesh not working for people today? Flashing between orange and blue.
Sky Muster is OK for me on SkyMesh.
On SkyMesh as well on Brisbane beam I think.
SkyMuster on Skymesh working for me.
Nvm everything back to normal. Called up Skymesh and their phone line had advised there were known issues so that must have been it.
Are satellite installers given contact phone numbers for the people who have an appointment but where they're a no show on the date?
Are satellite installers given contact phone numbers for the people who have an appointment but where they're a no show on the date?
Who is a no show? The installer or customer? The installers would be given phone numbers for all customers they have appointments with. They should contact the customer prior to the visit to confirm.
Twas a bit ambiguous question, wasn't it? Silly me.
I imagine I'll be contacted for another appointment for a satellite installation in the fullness of time, as they say. Am glad to hear the installers do have my phone number.
There has been a lot of rain lately...
There has been a lot of rain lately...
Tell me about it. Oh I have been talking about it for ages myself. We have a tentative appointment for the start of October. The installation location is under water again at the moment so it is pretty doubtful.
You are only allowed a certain number of cancellations aren't you? I received a phone call from a woman who said she was doing a survey for NBN. She started the survey with "You recently cancelled an appointment".
Say what? I have not cancelled an appointment yet, but I wonder how many are reported as that anyway? Just wondering. :)
Is there any way to read the SNR from the NTD?
There is a way to see the results in the NTD with its inbuilt web server; See my post here: whrl.pl/ReHkDK
What I have done for posterity is to load all the buttons down the left of the status page, then store them as complete web pages.
Mind you I don't reckon it is CSQ (or other) as NBN Co are experiencing difficulties, so I assume here that the NTD shows a steady blue status for you?
The SkyMuster service in our office hasn't worked since Thursday at 10:56PM; That is, no WAN IP is being provisioned.
Any way I am going out; We have Cattle needing attention !
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