Yep I use PIA and it works fine too. Regularly get 20mbps speeds through the VPN.
20mbs?
I was downloading vids for the kids during off-peak last night and I was getting 90kbs.
I was downloading vids for the kids during off-peak last night and I was getting 90kbs.
I think your service is having issues (based on the issues you have described multiple times).
They are certainly not indicative of the whole Sky Muster experience.
Time to start troubleshooting with your RSP.
Time to start troubleshooting with your RSP.
I would if they would return call and emails.
Wish I was with Skymesh instead of Activ8me, at least Skymesh communicates when there are problems.
Sky Lemon and Aggravateme ... yay!
Wish I was with Skymesh instead of Activ8me
Notice no one's used the Active8me thread for ages.
Seems SkyMesh with Paul and Aaron are doing their job for them.
Hi,
I sent a private message earlier today.
Can you please email your name, phone and account number to marketing@apn.net.au so that we can look into this and resolve any problems.
Thanks,
Ian
Marketing Activ8me
Thanks Ian � will be in touch shortly.
With no significant speed loss? You're on Skymuster, yes?
Yep I use PIA and it works fine too. Regularly get 20mbps speeds through the VPN.
Ahh, that's odd..I use PIA and my speed drops from 18 to about 1.5mbps. Are you using their app or an openVPN app like Viscosity?
Just did a Sky Muster speed test ... 3pm on a Saturday.
639ms ping
0.70mbps download
0.28mbps upload
I believe those speeds qualify as woeful.
And I still can't connect to my American server without a VPN, despite putting in a ticket last week.
What can I say except ...
"Sky Lemon launched with aplomb
But fell back to earth like a bomb
We got one much finer
and cheaper from China
Our data all stored in Hong Kong"
I believe those speeds qualify as woeful.
Is that with the PC connected direct to the modem?
Had anything changed since you posted yesterday evening? Did you expect it to be better?
I believe those speeds qualify as woeful.
Yep, contact your provider I just got 23.8/4.5 on a rainy day
.
Had anything changed since you posted yesterday evening? Did you expect it to be better?
Exactly
Haven't posted a speed test before ...
And yep, I was hoping it would be better.
Limerick reposted with the speed test because posted on its own it is trolling apparently, and was modded. Seems to be a fine line between trolling and humour.
The Gruff � it is connected via wireless.
Haven't posted a speed test before ...
Post it in the speed test thread, while you're there you can see that most of us are getting pretty good speeds on Skymuster........ /forum-replies.cfm?t=2546741 Sorry, that's for SkyMesh services.
Edit: Have you contacted your provider re poor speeds?
Post it in the speed test thread
Hi beedy,
The 'speed test thread' of which you speak is for SkyMesh customers, if you get my drift.
Thanks, Paul
Edit: I see you have worked that out yourself. :-)
it is connected via wireless.
can you do a speed test connected directly to S-NTD. will eliminate home network as issue. RSP will ask for this.
Just did a Sky Muster speed test ... 3pm on a Saturday.
Not good. :(
it is connected via wireless.
... can impact the result.
Better to LAN cable to the router or direct to the S-NTD to do a speedtest.
For me?
Just now, absolute puuuurfection on my SkyMesh Sky Muster service.
But then I am with SkyMesh :)
http://s32.postimg.org/96op2
Ookla NetGauge Result
http://speedtest.skymesh.com.au/
Saturday, 16 July 2016 18:01+10
Server: Sydney
Down: 23.9 Mbps
Up: 4.5 Mbps
Latency: 635 ms
Details:
- SkyMesh Sky Muster (25/5 Mbps)
- Eastern Creek Depot LTSS CSA
- Eastern Creek Depot LTSS POI
- Flash 22.0.0
- Firefox 47.0
- Windows 7
For me?
Just now, absolute puuuurfection on my SkyMesh Sky Muster service.
You are near the tropic of Capricorn,so closer to the SkyMuster satellite:)
But then I am with SkyMesh :)
I haven't heard from them re: my installation, Erricson and Hills think I have a connection without a modem or dish?
[URL=http://www.speedtest.net
No external antenna 22 ks from tower,10ks too far from wireless NBN,telstra
So pissed at my father in laws connection.
On Skymuster with sky mesh. Finally after 2 days someone at Skymesh called us back to tell us they couldn't help and will escalate to level 2.
Essentially the service stopped working. Have tried everything from restarting to cable direct to computer. New cable to computer. Different computer. Restart NTD to which is then doesn't do anything but sit on flashin white light for hours then clicks to blue solid light but no internet. Won't ping, tracert fails.
Essentially nothing works...
Tech on the end of the phone could t understand why the satellite. Te was giving me a 192.168.100.1 IP... I could log into that and see an NBN splash page but it shows no connection.
Only interesting thing here is the temp of the units states 76 degrees C and the s/n on the cable is jumping from 0 to full and back every so often...
A couple of hours later and still no connection but NTD light finally gone blue and given router it's Skymesh IP but still no internet....
Fed up... Why does it take so long to sort this.
Why does it take so long to sort this.
An understandable comment � except that maybe you are discounting all the others who want/need attending to at the same time.
On Sky Muster� with SkyMesh.
Hi Gugglehoffin,
Do you have a Ticket Number from the subject line of any email we have ever sent your Father-in-Law? I'd be happy to see what the issue is for you.
Thanks, Paul
First of all, this is not a complaint :-). Just my experience so far.
I live in the Adelaide Hills and have had two Skybridge tech appointments. For the first appointment, the tech couldn't get there in time so another appointment was booked � that was yesterday. Turns out I'd have to cut the trees in half at the front. Not a good look.
Today, another appointment was booked for me via Skybridge for early next month. I rang them to make sure that the tech wouldn't turn up expecting me to have sawn down the trees. After some discussion, the helpful woman at Skybridge set the wheels in motion for me to hopefully get the 'dish-on-a-pole' option. I think that's different from 'sex-on-a-stick' :). That could take two visits, one to more precisely work out the details and viability, and another to actually install the thing if it is practical. I'm not sure who digs the trench :), or even if a suspended cable is possible between pole and house. I might have to saw one tree limb down if the pole goes where the previous tech said it may have to go, but I can live with that.
The adventure continues ... :) :)
The investigation into my inability to access my server, while being able to access other websites at 20mbs, using Sky Muster, continues.
Activ8me called me back. I sent them the latest tracert to the server, which went through 26 connections and then timed out for the last four.
I pinged the server yesterday and it just timed out, no nodes at all.
The tech seemed somewhat baffled, but has promised an answer in the next day or two.
VPN access still works, but still slow.
Just my experience so far.
Please keep us informed, its exciting.
Turns out I'd have to cut the trees in half at the front. Not a good look.
Its ok just cut the bottom half, ive done it before.
'dish-on-a-pole' option.
That's a "chick on a stick" your thinking of (Olympic pole vaulter)
Anticipating the next installment.
First of all, this is not a complaint :-). Just my experience so far.
I live in the Adelaide Hills and have had two Skybridge tech appointments. For the first appointment, the tech couldn't get there in time so another appointment was booked � that was yesterday. Turns out I'd have to cut the trees in half at the front. Not a good look.
Two appointments to get that far. You are doing well so far. It took 4 for me. You only need a single straight line direct to the satellite position. It should be easy to cut a section of tree/trees out just to clear this line LOL. Think about the issues with fitting solar panels. I can honestly say that an installer has not suggested cutting down the one tree that causes my problem. It is one hell of a big tree. I was told I have to dig the trench.
There are 2 versions of a dish on a pole. Short and tall. It is early days and some installers may not know all the possibilities. The installer who is doing my dish in just over a week (looks around for some wood) had not done a non standard install when he first came here, many weeks ago. Short has the dish centre at 1200mm high and tall has the bottom edge of the dish at 2100mm high, from memory.
My installation is for Saturday week (30th). I need to book the trench digger today. I still haven't heard from the installer. He was going to let me know when he received the hardware and arrange to get the cable and conduit out here. Lots of wet weather between now and then. Will I be digging a trench or a river?
I need to book the trench digger today.
Thanks. That information is useful!
How deep and wide does the trench need to be? The tech that visited the other day suggested a location for a pole roughly 8 to 10 meters from the house. It would probably need to be the longer pole. I will go out there with my angle meter to get an idea.
I had checked the theoretical satellite dish alignment from my roof and had concluded that even taking necessary clearance into account, it shouldn't be necessary to cut or trim trees. I have a suspicion that this installer needed to be somewhere else as he had tried to change the time the day before because of overbooking and runs his own business, too. But perhaps I'm being paranoid :).
I'm hoping when the 'pole' assessors come, they might re-look at the roof mounting situation (a second opinion in effect) and maybe decide a standard mount is OK. If not, then I'll know for sure that a pole may be the only option.
Oh yes, the installer said that an aerial cable could probably be run from the dish to the house, instead of using a trench. A trench solution would be visually nicer, but more work :). He also said FW should work well. I know that FW is planned for around here in a year or two � but I thought trees would block those signals as well? There's nowhere a FW tower could be put where I'd get a clear line of sight. The FW frequency used is probably too high to get through trees, compared to 700 MHz 4G for example (which works well at my place).
The FW frequency used is probably too high to get through trees, compared to 700 MHz 4G for example (which works well at my place).
My nbn tower is on an Optus mobile tower.
NBN reading failed the test for installation.
Optus country 4G 700MHz Band 28 signal only gives us 2.56mbps..very poor, tower about 4Km away, poor topography between us.
I hope you get a better result than us, if/when your wireless comes available.
In relation to trench/overhead, I have satellite dishes where I brought it to the house in the overhead way, ex 1.2mtr pole mounted Ku dishes for the old Aurora/VAST services. Works well and above head height so it is not a hazard. I'm not too sure about nbn Sky Muster though, as that is 2 way rather than receive only for sat tv. Interested to know what nbn will insist you do.
Optus country 4G 700MHz Band 28 signal only gives us 2.56mbps
Interesting! I can get around 40 mbps at times. I'm assuming the mobile is running off 700 MHz and not one of the higher frequencies, but can't be sure. Edit: I think the tower distance is similar to yours.
The tentative date for pole-check is 4 August (which I was warned may change � they will let me know). So I'll definitely report back once the techs have been here.
I can't see why overhead would work less well than in ground � same cable, just less well protected perhaps.
deleted for the puritans.
Can't wait for another off topic post.
The further tower on Telstra (both Telstra and Optus using the same 4g 700MHz bands on it) in the same room, gets here at 39mbps, so for those interested, you can see that tower placement can be very much in play, depending on your situation.
Whilst it doesn't help with the nbn FW does an external aerial pointing at the further tower help. Not sure what Telstra are doing but our backup to Sky Lemon is using T's NextG is to a tower 70 km away and signal strength has improved by one bar in recent months.
This is a SkyMuster thread, not fixed wireless :)
Activ8me has come back to me with the problem, but no solution. (EDIT � they have since emailed me back to say it is a GoDaddy problem)
Activ8me said they could access my server on their Sky Muster connection, but my connection was being blocked one step before the server at 144.202.227.34
I assume I must identify who owns 144.202.227.34 (I now assume it is GoDaddy) and find out if my ip is being filtered?
Is it possible that Sky Muster connections, being new, are likely to be bogon filtered?
Or am I talking sheep farmer gibberish :)
How deep and wide does the trench need to be? The tech that visited the other day suggested a location for a pole roughly 8 to 10 meters from the house. It would probably need to be the longer pole. I will go out there with my angle meter to get an idea.
I was told the trench needed to be deep enough so the cable/conduit is 450mm below ground for high traffic areas and 300mm for low traffic areas. I am going 450mm deep until I get close to the house where vehicles cannot go. You only need enough width to fit conduit, but may need to get a tool down to clear rubble.
300mm for low traffic areas
Thanks Oldneweng.
I'll probably be alright with 300mm since the likely route to the house isn't accessible by vehicle and unlikely even to be stepped upon much.
The interesting thing (to me) is that I'd used the dishpointer.com site to work out exactly how much higher than the satellite dish the trees could be.
The tech wanted a ten degree radius safety margin. So, the lower edge of the safety margin should be no lower than 38 degree elevation (more likely around 39 degrees at my location), given that Skymuster is at around 49 degrees elevation.
Even using dishpointer.com with a satellite with ten or eleven degrees lower elevation than Skymuster as a guide, and dish mounted on roof, I should still clear the tops of all trees. Yet I was told I'd have to almost cut the trees in half!
Either dishpointer.com is wrong, I used it incorrectly (unlikely), or the tech had to be somewhere else in a hurry.
At least I have someone coming to assess the non-standard installation possibilities in less than two weeks. Perhaps the roof mounting can be reassessed ... So long as I get it in the end :)
Yet I was told I'd have to almost cut the trees in half!
I had the same situation back in December when the dish was to be installed as a trial site. When I went to check how much to cut with the idea of allowing plenty of leeway (Tech had mentioned 10 degrees, I thought I would make it 15 if possible) I actually had more than 20 degrees. Sat was at 42 degrees, trees were 19.6
I rang the tech who didn't want to talk about it. Rang Skybridge who were determined to take the tech's word. When another date was set and I hadn't yet cut the trees, the installation was cancelled and I was told to contact my RSP.
Because I was concerned that I wouldn't be able to get a connection when the system went live, I decided to push the issue.
I sent video to the RSP of my screen with a satfinder app installed that showed the massive clearance between tree and the satellite line. After a big push from the RSP via nbnco, the tech was sent out to provide proof of the trees being in the way. When I caught him taking photos of trees to the south east I realised that I wasn't going to get anywhere.
Finally, because the trees were at risk of interfering with power lines as well, I decided to cut the trees to below the roof line and be done with it.
I guess what I am saying is to go and find a brick wall and start banging your head on it. Or ask for pole installation. Or cut the trees anyway
Bruce
Side note: The Tech is no longer doing installations. I hear that he is a diesel mechanic's TA
I guess what I am saying is to go and find a brick wall and start banging your head on it. Or ask for pole installation. Or cut the trees anyway
Thanks for recounting that experience, Bruce.
I think I'd have to cut my neighbour's trees, too � so that isn't going to happen.
I'm down for a pole installation. I'm happy to go with that provided it actually happens. I've made a note not to beat myself up over the whole thing and just go with the pole option � it will take a little longer, but hopefully will get me there, too :)
Side note: The Tech is no longer doing installations.
Must be the one that came to my place :) :)
Not with the nbn ISS! ;)
But it wasn't a brand new system either. It was an existing system which nbn bought capacity from.
Fttp and fw both had large teething issues.
Why is that, signal degradation in certain conditions
Ka band is much higher frequency so is more affected by obstacles in the beam path. It is true that Ku band is more reliable but many Ku band systems use Ka band for satellite to earth station links anyway.
Isn't the whole system a derivation of that used by Via-Sat, and as such, everything is not that new or non understood anyhow?
If I have this wrong, in what way does SM differ from the newer overseas satellites?
Thanks.
Why is that, signal degradation in certain conditions?
Have a read here.
https://www.facebook.com/gro
or earlier /forum-replies.cfm?t=2464034&p=54#r1078
ViaSat have built in features to mitigate poor Ka band performance; but technology can only do so much to overcome the natural limitations of high frequency and water molecules..
I was surprised to hear widespread reports of downtime due to the recent cold front.
I'm not 100% sure that was the sole reason? There are too many other 'ratty things' going on ATM.
Whilst on private property it is not legal without permission from the owner or representative of the property. If on public property then it is legal.
Hi Oldneweng,
You probably haven't considered that they are working for a Licensed Telecommunications Carrier.
Thanks, Paul
Never had so many service problem with the previous two systems.
Hi Dave,
That was not my experience.
When the IPSTAR satellite service first came out they had close to zero backhaul from Broken Hill and Kalgoorlie. Later they had bugs in the firmware that corrupted downloads, there were dropouts (and still are) and there was water ingress into the ODUs. They had consecutive Gateway failures for two whole days that took 28,000 of our customers offline on New Year's Day and the day after one year. The early modems had fans that clogged up in the dust and almost caught fire. Over the time the service became more stable but it was and still is a POS compared to ISS.
ISS was a business grade satellite service that Optus developed for their own customers at a price of around $400 per month with very little data allowance. They ran it on one of their established satellites for about a year (from memory) before they sold it to nbn co. We have no idea how many bugs they had to squash in the first year because nbn co got a platform with a year of testing behind it.
Sky Muster� is a brand new satellite using a brand new version of ViaCom software that was not tested on humans, just Enex devices, which apparently didn't shop at Officeworks or visit the Bureau of Statistics or have a flutter on the footy. It has all the makings of an excellent service, but they need time to iron out the wrinkles. Give 'em a break!
Thanks, Paul
Hi Oldneweng,
You probably haven't considered that they are working for a Licensed Telecommunications Carrier.
Thanks, Paul
Meaning they are a law unto themselves?
If it was my property I would ask them what they were doing and why.
Actually official people such as electricity and such are very polite and usually call in and explain themselves. It is the private contractors who wander in from another property and tend to treat the place like it is their own. They get short shift. There is an emergency access gate at the rear of the property that has a no trespassing sign on it, but it gets used as a sightseeing gate instead.
Anyway my point was that in the situation being discussed the home owner has some authority.
With all the problems being reported about skymuster I thought I'd just toss in my experience.
I got connected within ~3 weeks � probably greatly assisted by Whirlpool, Skymesh and Paul Rees. But saying that, the install was still subbied out, so skybridge and the local installers still had to do their bit.
We've had epic rain and wind since the install, I was VERY pleasantly surprised to still test at normal speeds in very heavy rain and wind. Workmates had led me to believe it would all but stop in such conditions but it has not been my experience.
In the above rain and wind, I half expected the dish to end up in the next state, it has not.
It was working within a couple of hours and has only had one glitch in more than a month. Speeds regularly test at 20+ and 4+, ping usually ~670. Test just now 676/23.8/4.5.
Occasionally a page flips out with a 404 or some other error, in every case I've just hit reload and it's fine. The telstra service map page problem posted by wahroonga also loaded slow for me, but was there in like a minute or so. I get the impression that the latency lag does mess up some pages which need to go and address numerous sources?? (they should be more efficient!)
Performance is laggy but once going is fine, that is just the reality of satellite.
Skymesh have been great, and it's nice to see more or less real time data usage after years on Telstra and their "might be 48 hours old" rubbish.
I don't for a minute not believe that people are having trouble, just wanted to point out that at least some have been very pleasantly surprised. I still have my 4G service but have basically not used it since connecting to Skymuster.
In saying all this I do rather hope I have not now invited disaster, and that as the service becomes more subscribed it does not grind to a halt.... :D
Cheers
but they need time to iron out the wrinkles. Give 'em a break!
Sure, if they give me a break as well... fee relief is a good start.. eg full price for a � ass'd service ? maybe � price until they 'iron the wrinkles out', quid pro quo ? So far they have over promised and under delivered.
I know if I had a car (say a new version of an old model) that had 'wrinkles' I would be unhappy with that, usually they're referred to as 'lemons'. Wrinkly Sky Lemon ? ;)
Give 'em a break!
I understand what you are saying Paul, but after three years of being sold bullsh.t about the speeds we should expect from the satellite service, and then having ISS oversold and grinding to a halt, satellite customers naturally get angry when the legendary new Sky Muster they have been waiting for causes problems. The fact the problems are out of your hands is unfortunate, since you cop the heat.
I bet RSPs were still advertising high speeds when the ISS was grinding to a halt, they must have known there was near zero chance of achieving those speeds.
On a side note, I just spoke to my bro in a Brisbane suburb and he says his landline internet is woeful, he was told they have more customers than the infrastructure can cope with and they are trying to upgrade the system. He says pictures download just like the old 14k modem days ...
I bet RSPs were still advertising high speeds when the ISS was grinding to a halt
What I'm wondering is how harbour isp can advertise:
"Call for friendly, hassle-free connection."
as per their flyer received yesterday.
They may be able to advertise "friendly", but "hassle-free", not too sure if that's possible.
Sure, if they give me a break as well... fee relief is a good start.. eg full price for a � ass'd service ?
What problems are you having? Slow speeds? Dropouts?
then having ISS oversold and grinding to a halt
Hi NutsInKnots,
I'm not sure that's the case for SkyMesh customers. Also keep in mind that SkyMesh wasn't the RSP offering 100 GB Plans for $100 on the Interim Satellite Service.
I bet RSPs were still advertising high speeds when the ISS was grinding to a halt
We certainly were, we were publishing our ISS Performance Reports from nbn co, which no other RSP did, showing that SkyMesh's ISS Performance was well above that of all other RSPs. Some RSPs told their customers that such a report from nbn co didn't exist. Here's one � /forum-replies.cfm?t=2441315#r2
Thanks, Paul
but "hassle-free", not too sure if that's possible.
I know there have been many issues but I'd be willing to bet the majority are hassle free.
What I'm wondering is how harbour isp can advertise: "Call for friendly, hassle-free connection."
Hi Julie,
There's one RSP that claims they helped develop the Sky Muster� service with nbn co, and they also claim they are the largest satellite provider in Australia. If they can get away with that, surely we can forgive Harbour ISP's poetic license with the use of "hassle-free". :-)
Thanks, Paul
That is almost certainly correct � you only hear about the ones that aren't. Mine was relatively free from problems, although the major problems that took the installer all day were inexcusable, and I am still waiting for the NTD mounting to be fixed and the ISS removed (not chasing this until things quieten down). But my installation was on May 2nd, so some teething problems are expected � but by now these should be in the past!
Reliability, however, does seem to be less than ISS, although, as Paul notes, maybe more bedding in time is needed.
I am =confident the system will end up being reliable, but the FUP remains aas the major issue.
Hi Paul,
I want to enquire or pick your brain, we are thinking of signing one of our executives up to Skymuster.
What latency can we expect on the service, would this or do you have knowledge of latency effecting Corporate VPN or Streaming service such as Netflix ?
Do you have the expected wait time for installation for the Bungendore, NSW area ?
I look forward to your response,
Kind Regards,
Matt
I recall the figure of 30% of installations having issues, being mentioned by Paul. So the other 70% are hassle free. See its not all bad.
In saying all this I do rather hope I have not now invited disaster, and that as the service becomes more subscribed it does not grind to a halt.... :D
That just won't happen. The nbn Sky Muster� FUP has taken care of that. :)
If you are currently on one of SkyMesh's fully occupied Sky Muster CVC's (which you almost certainly will be), then that's the way your service is going to work.
I echo your other excellent sentiments. It's a working service and it can only improve, apart from my earlier comments on the obvious constraints of Ka band (vs Ku) and some of the tenuous terrestrial links from the Sky Muster Earth stations back to the Eastern Creek.
There's one RSP that claims they helped develop the Sky Muster� service with nbn co, and they also claim they are the largest satellite provider in Australia. If they can get away with that, surely we can forgive Harbour ISP's poetic license with the use of "hassle-free". :-)
Been thinking lately that I'm spending too much time in all these forums, reading about people's difficulties, & knowing that all RSPs would be stressed.
My own experience has been excellent, & apart from the early hiccups with turning the NTD off/on & the noisy NTD, it's been smooth sailing, and I'm very happy. Thank you. And thank you to your staff who've helped me with problems & queries, my mistakes, & speed changes.
Was originally going to connect, then disconnect & reconnect in December when my Telstra contact finished (as you suggested), but as you can see I'm still here, totally hooked on sensible speeds.
Started at 12/1 & 5GB. Upped to 25/5 & 5GB. Then this cycle dropped back to 12/1 but 15GB.
Surprisingly the 12 doesn't seem that slow after 25.
Is it possible that turning off WPO has actually sped things up?
I've hardly used any of my Telstra gigs this cycle, so I think it's finally time to give Telstra less money. :)
Congestion between 6am and 7am will happen down the track.
Hi hat92,
In the ten years we have been keeping statistics on the usage of lots of different types of broadband, constrained or unconstrained, there has never been any congestion between 6:00 am and 7:00 am. Not during the school year, over school holidays, during the week or on weekends. There's no evidence that Sky Muster� is congested at any time, given nbn co's FUP. Here's the chart from one of our Sky Muster� CVCs � http://imgur.com/a/gU1Ir
Thanks, Paul
Hi all I hope it's ok posting here.
Earlier today I was looking for help as to why my brother couldn't get Sky Muster (SM) at his house, but it all seemed to just be that his house is at the very bottom of a very big hill.
Paul Rees (Skymesh) even offered to contact NBN Co. for us, but since moving the hill didn't seem possible, we simply gave up.
However.... it's hours later and I realised...
>>> My brother IS getting ISS (Interim Satellite) via Skymesh on the satellite on his roof NOW (and ABG before it).
So since he can use the current satellite fine, (without having to move the hill, lol), what height in space is that satellite at compared to the ?36,000km with Sky Muster satellite?
Is it a height thing? Is the ISS at 45,000km up for example?
or
Is it more a case of the Sky Muster satellite being "NW" from his home & maybe the ISS being at a different location in space?
Any ideas at all guys/girls?
Is it a height thing? Is the ISS at 45,000km up for example?
No, all geostationary satellites are about 36,000km above the equator.
No, all geostationary satellites are about 36,000km above the equator.
Hi thanks for the reply, especially at this am hour. My original post is at:
/forum-replies.cfm?t=2509692&p=42
It relates to a Sky Muster installer saying he could not get a good-enough signal, on top of my brother's house, even holding his test gear up in the air to be able to do the installation. He was up there trying his best for an hour odd, trying to get it in if he could.
My brother rang Skymesh & was told all the data the techy sent them did certainly say the signal was insufficient.
(His house is at the bottom of a big hill � the very bottom of it).
So even though Paul Rees (Skymesh) said he'd take up the case with NBN Co. for us, we just decided to give up on it, because of that hill.
----------------------------------------
However.... I forgot he already HAS the Interim (ISS) satellite going fine, on top of that house, at the foot of that same hill, with Skymesh.
So if it's not it's height in km from earth, is it something to do with it's position in space?
Whirlpool User "Wahroonga Farm" (nicely done mate)... posted a picture showing that the Sky Muster (SM) satellite was 10degrees west of dead North (NW) of my brother's house.
>>> http://s32.postimg.org/d6z2cg26d/Clarke_Belt.jpg
So obviously the ISS is at some other point in the sky that DOES allow him to get satellite internet now.
Yes, lol, I realise they can't all be at the same position in space, at 36,000km, they'd be crashing all the time.. (hot chills, crashing CRASHING did someone say Windows 98?! Aaaahhg)
If the data/traffic on the ISS was spread over a few satellites (with space available) I'm not sure if it's going to be possible to pinpoint just what satellite is servicing my brother at the moment. (Hangs his head in shame, yes I'm still a noob with this).
Was the guy checking to see if fixed wireless was possible rather than Sky Muster by any chance?
"Wahroonga Farm" (nicely done mate)... posted a picture
Most ISS customers are on Thaicom 4, further west. see the same chart.
From the description of the tech visit, it appears was attempting a wireless and not a satellite installation???
Thought I'd really notice the drop from 25 Mbps back to 12, but everything is running very smoothly & seems fast.
Generally a major misconception about higher bandwidths.
If you have an uncontended 12mbit connection then you will pretty much not see any difference in web browsing speed by going higher in line rate. The only thing that will be faster will be larger file downloads and uploads.
The biggest factor in satellite web browsing is the initial latency (which is unable to be reduced).
, there has never been any congestion between 6:00 am and 7:00 am.
Have they had off peak hours of between 1am and 7am?
The biggest factor in satellite web browsing is the initial latency
Spot on Nick.
If I wasn't on my smart phone I'd link a detailed report on the topic. :)
Once you get to 12/1 or so, only a reduction in latency can improve the browsing experience.
Once you get to 12/1 or so, only a reduction in latency can improve the browsing experience.
I suspect that this was a large deciding factor on the choice of 12/1 for the bottom tier on the NBN in general.
If you have an uncontended 12mbit connection then you will pretty much not see any difference in web browsing speed by going higher in line rate.
Thanks for helping me understand that Nick. Mostly only browsing, emails, WP forum. Rarely do anything with big files.
Rarely do anything with big files.
Then you won't notice the difference. Enjoy that extra coffee per month with your savings :)
Then you won't notice the difference.
So someone like my sister with a lot of big uni assignments going up/down, would notice the difference?
So someone like my sister with a lot of big uni assignments going up/down, would notice the difference?
Depends what you mean by big. A few megabytes aren't going to trouble 12/1. If she's uploading gigabytes then that is a different story. Satellite probably isn't going to be ideal in this situation anyway due to data limits.
Thanks everyone, learning as I go.
Even an oldie like me :)
srfred,
yes I can say 100% it was a Sky Muster test because both my brothers, in different parts of the state, are trying to get Sky Muster. They've both been with Skymesh for years on satellite.
So trust me, I know for sure it was for Sky Muster.
>>> Addition:
My brother said the techy was from "Sky Bridge" I think, installing for SkyMesh.
So isn't that a Sky Muster installer?
or
Is it a NBN Wireless installer?
So trust me, I know for sure it was for Sky Muster
aaahhhh, but did the techie know :-)))
TheGruff
I just updated my last post about whether the techy was installing for SkyMuster or NBN Wireless.
>>>
Update:
Surely it must have been for Sky Muster, because the new NBN Wireless tower, on the other side of the hill, is still listed by NBN rollout as "Constructing" and to the West of my brother's home.
>>>
Ok if the techy was having a bad day, would he be pointing a dish or a device toward what he was testing for?
- If he was looking West, toward the under-construction tower, what device would he have been using?
- If the was looking North, toward Sky Muster, what device... ?
Reason: Maybe my brother saw either a) which direction he was facing &/or b) what device he was holding
SkyMuster or NBN Wireless.
SkyBridge install both FW and Satellite, as I think so do Hills
If you were in Hobart, and you are not, this is where it is in relation to there. You will not be much different elsewhere in Tasmania.
Yes you are right Master, since he's only about 25km NW-ish from Hobart, the picture I get [from Dishfinder] of his house to SM, is 'almost' exactly like the picture you posted
I saw my brother last night & I can update some stuff.
I posted it over at Paul Rees thread:
/forum-replies.cfm?t=2537522&p=-1bottom
Since there's so much to it, I got an Error when I hit post, so that's fine, it's over at the above forum page.
["(( Re Sky Muster))
[">>>
(( Re NBN Wireless))
So if you'd like to pop over there you'll see why things seem a bit confusing at my brother's place.
cheers
Chub,
Your posting this same query in multiple threads and its bloody confusing and hard to keep up with.
Please post stuff to do with this query in only one thread and you will have a much better chance of being helped.
So far I have responded to you in about three different threads!!
Your posting this same query in multiple threads and its bloody confusing and hard to keep up with
Hi mate, originally i had it in the SkyMuster Experience thread because it was about NOT being able to get SM & it was my 1st ever post to Whirlpool.
I was then told to move it to This thread instead.
I then posted at the old one that I'd been told to move it, a link to here & I wrote:
Hi all, I moved this "question" over to:
/forum-replies.cfm?t=2532430&p=-1bottom
So from now I won't be coming to check on this forum page too.
Cheers
So that should have then meant it would all happen just here.... but.... I was told to post some details in Skymesh's Customer thread, get a ticket & post it to Paul Rees there.
Then some more info came to light after talking to my brother, but I didn't know what to do re: Well do I post it here or over at the Customer thread.... or both?
So now 2 places.
Also, I have tried to keep an eye on both & I'm sure I've replied to your post.
So, as a 4 day old noob at Whirlpool, believe me, multiple thread locations is driving ME bloody batty too.
.cheers
Unfortunately, for the newish person, it is rather daunting knowing what area to post within.
As an old timer here, I often catch myself out as well.
Perhaps,and only as a suggestion, all the SM stuff could be put under one main listing, with sub topics under, in an effort to make things easier?
Perhaps,and only as a suggestion, all the SM stuff could be put under one main listing, with sub topics under, in an effort to make things easier?
It would be great if Paul started up a whole bunch of new threads that were more specific.
But we'd still answer in the wrong one I reckon. I tend to forget which thread I'm in & reply to a post without checking.... and so it goes.
I dunno how Paul and his helpers cope, esp the new threads, I have a hard time keeping up with what I watch.
One thing, I've learned heaps from these threads in the 4 or 5 months I've been watching. So thanks to everyone for that.
I'd like to see any specific rsp questions/ticket requests within their own rsp forum area.
eg...Skymesh specific Satellite questions/tickets here whrl.pl/Rer1fb and the same for other rsp's like Activ8me etc.
It would be great if Paul started up a whole bunch of new threads that were more specific.
Hi Julie,
ISPs are permitted to start a small number of threads, and we have reached our limit.
Thanks, Paul
I don't see Paul doing any wrong, he simply answers what is asked of him, and being an rsp rep, that is responsible posting.
It's dopes like me and others, not being responsible enough in selecting the right areas, that is probably the issue needing sorting.
ISPs are permitted to start a small number of threads, and we have reached our limit.
I'm sure some of us would start a new thread if you suggested it. Pretty sure there's a few who'd agree with me.
It's dopes like me and others, not being responsible enough in selecting the right areas, that is probably the issue needing sorting.
Me too. Started making a concerted effort to remember what thread I'm in too. Can't see it on my mobile without scrolling.
I'd like to see SkyMesh with its own section, as suggested here:
/forum-replies.cfm?t=2411575
That could now be feasible with the recent SkyMesh changes.
In the meantime are there any threads that could be closed & redirected.
I'm sure some of us would start a new thread if you suggested it.
Heres one he started earlier
/forum-replies.cfm?t=2552785
Heres one he started earlier
Hi ifreezehere,
And that one was pushing the limit. :-)
Thanks, Paul
Saw my White ring pulsing for a couple of minutes just now for the first time.
Didn't think I had one, never seen it before. :-)
Saw my White ring pulsing for a couple of minutes
Another drop out, Rupert I'm not watching movies.
Happy to say that the Sky Muster connection has been good the past week, but there are times that I get shaped speeds, and believe I have been shaped ... and an hour later it is rocketing again.
Activ8me got back to me with the numerous other issues, took a long time tho ...
I'd like to see SkyMesh with its own section, as suggested here:
/forum-replies.cfm?t=2411575
That could now be feasible with the recent SkyMesh changes.
Might need a name change given!
http://www.computerworld.com
Who knows with 41 employee's they might send some over here to help out with the NBN Satellite rollout.
Where did you get your EA2700?
first question
Cant remember, im not to worried about it now I know where the drop outs come from. (you know what I mean trying to find them)
but the wife said the tooth fairy is getting me one.
Its like Father Christmas, you can use a Flight tracker.
And the second is?
I'm not sure Support will be able to check anything as it's after the fact.
No worries Paul. I left a request for a call back, and you will be pleased to hear that I did get my call back within an hour.
Gabriel looked at my history as well and because 60GB could easily be downloaded in a bit over 5 hours there wasn't much he could do. He did however give me some extra data for which I am very grateful.
Looking further into what happened, and some experimenting, I have since found that my download manager app can under some very specific circumstances continue to download at full speed without finishing the file it is supposed to be downloading. It seems to be a major flaw in the app and something for me to follow up and deal with.
It still doesn't explain why my router and two monitoring packages all showed approximately 34 or 35 GB of downloads while my.skymesh showed 61. Because I have QOS set in my router I can't physically download any faster than that setting, but it seems the S-NTD is getting data at a much faster rate. Would it be worthwhile being on the phone to support while I am downloading to compare download speeds and/or data transferred?
Bruce
Once the installer clicks the box and completes your installation there's a much better chance of it working.
Thanks Paul, I'll try and call the installer directly and see how I go. According to Skymesh Sales team "there isn't anything we can do but wait"? Glad to see you're a man of action!
Edit: "Just" got a call from the installer to check about my installation activation. Apparently what has happened to us "happens once week." He's coming tomorrow morning so I'll let you (all) know how it goes
And the second is?
From your answer to the first question, the second and subsequent questions are now somewhat redundant :-)
More installation experiences! :)
A couple of weeks ago I reported that the Skybridge installer reckoned my trees were in the way and that I'd either have to cut them down or get a pole mount � this even though using dishpointer.com indicated I had room to spare.
Anyhow, a different tech comes today to work out the details of getting a pole mount, but then takes one look and asks why I'm not getting a standard roof mount. Apparently there is no problem doing this � all clear. He double-checked everything, and definitely no issue.
So my own appraisal was correct! My ego is vindicated :). Now I'm back to getting a roof mounted dish. Hopefully in the next week or two and should be by the same installer who came today.
Yaaaay! :)
, the second and subsequent questions are now somewhat redundant :-)
Its one of those frustrating things trying to find out why its off line.
With the Ipstar Modem you knew by looking at it, the RX light was not lit and flashing.
But with the pretty colours on the NTD it does nothing. I loose a connection through Maintenance,
that's planned, or unplanned maintenance, (thats a good one) and I still have a Blue ring.
So you go looking on your own network, just to find its NBN later. Dammed hard to know where to
start as No internet No knowing if its you or them.
What was the trick to get youtube running really well with skymesh?
I cant seems to stream anything above 240p anymore and speeds are down to 18mbps (even though this should stream fine).
but the wife said the tooth fairy is getting me one.
Hi ifreezehere,
This guy? http://imgur.com/a/Ucnxe
As if we don't have enough competition already! :-)
Thanks, Paul
Would it be worthwhile being on the phone to support while I am downloading to compare download speeds and/or data transferred?
Hi Bruce,
Yes, you should do that. Apparently they are just sitting around scratching themselves with very little to do right now? :-)
Thanks, Paul
Apparently what has happened to us "happens once week.
Hi Dexterity,
Once an hour more likely. :-)
Good luck!
Thanks, Paul
What was the trick to get youtube running really well with SkyMesh?
Hi StraitVodka,
One tip is to make sure your device is using our DNS server settings, then you get the content served directly to you from YouTube's CDN via our Google peering links.
Thanks, Paul
aha now i remember. Does each device need to be set?
Or just the router plugged into skymesh modem?
I just have all receiving automatic DNS servers.
Is it normal to be receiving 3 DNS adresses from skymesh?
Is it normal to be receiving 3 DNS adresses from SkyMesh?
Hi StraitVodka,
If your computer or device wants three, that's fine with us.
Thanks, Paul
Or just the router plugged into skymesh modem?
see https://www.skymesh.net.au/whirlpool/ What DNS servers should I use?
Somewhere in Openwrt it will be possible to configure 'all clients to use router DNS' or similar?
Somewhere in Openwrt it will be possible to configure 'all clients to use router DNS' or similar?
These are my WAN/LAN configurations.
Anyhow, a different tech comes today to work out the details of getting a pole mount, but then takes one look and asks why I'm not getting a standard roof mount. Apparently there is no problem doing this � all clear. He double-checked everything, and definitely no issue.
Hmm. That is where my problem started :-)
2 installers, alternating appointments. First installer says non standard installation. Second installer rings up about doing my installation and I casually ask him "so you are aware it is a non standard installation"? What the? Cancelled installation. Skybridge must have forgotten to mention it :-)
Rinse and repeat.
Hope you have more luck.
Hope you have more luck.
Thanks, Oldneweng!
My instructions from the last installer were to ring Skybridge and make sure he was the tech assigned, since he knows exactly what's required and is happy to come back. So just waiting for Skybridge to create the next appointment, which should come soon.
Skybridge were pretty good actually, when talking to them, even though it doesn't seem that way given how many visits I've had so far :).
Cheers,
Nicholas
These are my WAN/LAN configurations.
Same setup here.
I power cycled the NBN modem and it did not work instantly but about 10 minutes later youtube streaming worked as normal. Strange.
But same problem again now. Hmm I might have to investigate further.
Skybridge were pretty good actually, when talking to them, even though it doesn't seem that way given how many visits I've had so far :).
Except for 1 woman who hung up, all the calls I have made have been pretty good. A couple of comments that they could understand my frustration and persistance (contacting installer ASAP) as they had the record of what has happened in front of them. Still the same tho. Installer was told nothing about my situation.
My current position is that the installer and I are waiting for the ground to dry out to allow digging. When that happens, what are the chances that the merry-go-round will start again? :-)
that may very well be a portent of what's to come :-(
I think it simply reflects that the way NBN was structured (with a large number of points of interconnection) makes it very difficult for small RSPs. At least they did not sell out to one of the existing major RSPs.
Oh well I spoke too soon. First cancellation has happened, rebooked for the afternoon rather then the morning :)
nbn Satellite Service Growth � 04 August 2016
Data from here.
http://www.nbnco.com.au/corp
The plot shows the growth in premises covered by Sky Muster and the total nbn satellite connection rate. The number of 'active connections' includes active nbn ISS and nbn Sky Muster connections.
http://s9.postimg.org/3mirka
We are currently gaining ~ 900 active satellite connections per week.
Since Sky Muster installations commenced in mid April, nbn advises that there are some 10,000 Sky Muster services currently operational.
Notes:
+ The chart does not indicate the total number of Sky Muster installations as many installations will be ISS to Sky Muster ... ie nil net gain.
+ The satellite (Sky Muster) increases commenced in late April as Sky Muster installations kicked in.
+ Not shown are the satellite losses ie ISS to wireless etc
+ There is no premises covered data prior to 5th May 2016.
Friend of mine who lives close by says his has been totally faultless in operation. It was only the installation that he had some minor issues with.
Yeehawwww!
Dish will be installed on roof on Saturday :).
In the afternoon, too � so I can sleep in and be awake for a late night session testing the system ;)
Skymesh will have to de-dust their archives so that they can remember who I was. Got there in the end though, or at least, I will have if all goes smoothly :).
Cheers,
Nicholas
1. Sky Muster customers continue to suffer failed installations. These are installations that appear to proceed normally and then work but then fail, or never work.
Sorry WF � not our experience; SkyMuster was installed in an incredible 2 hours and has been seamless for nine days, so expect it to remain that way; Oh and right on time to the estimate of installation date provided by Paul Rees too !
Currently assessing the live IP aspect; We haven't had a live IP to our site here since 2001, am doing some router security and port checks; Would be very interested in other reports on this feature of NBN Satellite // SkyMuster.
Using GRC.COM "Shields Up" port scanner. (Please read the T&C's at that site before using it on your system).
Sorry WF � not our experience
Most excellent.
It is a very small percentage of installations, but once you go there ... it's ground-hog day. :)
Wonder what the monthly download limits will be
http://www.gizmodo.com.au/20
has been seamless for nine days
Many of the problems were about a month ago. It seems they've sorted most of the major bugs out now.
Bet there be no F'n FUP . FUP has been exclusively reserved for NBN Satellite customers.......aren't we lucky.
Wait till other airlines , cruise ships, VIP airplanes, get it and we get a further reduction in the FUP bandwidth
Hi Crafty,
This the sort of mount you have? http://www.sciteq.com.au/shop
Wait till other airlines , cruise ships, VIP airplanes, get it and we get a further reduction in the FUP bandwidth
I wonder too. Maybe that why they've sent up the other satellite. :/
This the sort of mount you have? http://www.sciteq.com.au/shop
I am sure it is that design, the guy was a licensed antenna installer of 20 years so he would be very familiar with these things.
It must be strong, as we have had some horrendous weather here and it is still in place :-)
Thank you
I posted this over on BIRRR, but here is my Saturdays afternoon Sky Muster rant.
I have gone from an ISS 60GB any time to ISS 20GB any time to a Sky Muster 30GB/30Gb plan, all for much the same price.
Sure it was hard coming from 60GB to 20GB on ISS, but it was simply a matter of cutting out frivolous activities. In the end, not that difficult as I could run my business effectively on 20GB of ISS.
But I have found it far more demanding moving from my 20 GB ISS plan to a Sky Muster 30GB/30GB plan.
Why is that so?
I believe you have hit the nail on the head wrt to folks 'disappearing quota'.
1. Speed and no congestion
Sky Muster Speed and a complete lack of congestion, is in my opinion, the greatest of the 'new evils'.
a). Fabulous Sky Muster speed and 100% network availability means that ALL of our devices now update regularly.
Our Androids and Apples and Microsoft PC's are now in internet heaven. Software's and Applications are updating daily and the MB's are simply whizzing by.
On ISS many devices simply COULD NOT update, due to congestion and speed issues. And if they did manage to update it was slow and infrequent.
b). Our videos now stream at HD where as before they rarely streamed at all.
c). And Web Page Optimisation (WPO), which is devised to improve our browsing experience, actually uses data we never see. On my best estimate WPO is costing me an extra 10% data utilisation. It is highly variable and appears to affect some activities more than others, so your mileage will vary.
2. Quotas and timing
For Sky Muster, the normal data (peak) period is 7.00a � 1.00a, or an eternity of 18 hours.
Sky Muster Bonus data (or Off Peak) is 1.00a � 7.00a; a miserly 6 hours in the dead of night.
For ISS it was 1.00p (afternoon) � 11.00p, or just 10 hours.
ISS Bonus data (or Off Peak) was 11.00p � 1.00p; a whopping 14 hours.
Many of us use the mornings to do our heaviest internet work and of course that is when our devices update.
The great unwashed of nbn has continued to insist that quotas will not be increased following the launch of Sky Muster II.
It is my opinion that PUBLIC review of normal and bonus hours, the Sky Muster quota and other technicalities of the service; is an imperative that the Sky Muster community must work for ... until our voices go hoarse and our collective fingers bleed!
A public review of just how this nation building asset is deployed to benefit those most disadvantaged by the Data Drought, is the only way to clear the air and find the truth.
None of us can have any faith that any of our elected representatives are up to the task.
Here endeth my rant.
All that was foreseeable five years ago. But years back any argument that this would be a problem never seemed to gain traction here, in fact reading back any person who said the satellites would struggle was lambasted as a blasphemer.
So if the technical experts on this forum blasted any person who said the satellites would not be up to the job, there is no hope the wider community will care.
in fact reading back any person who said the satellites would struggle was lambasted as a blasphemer.
And that is the whole problem.
You'd have been blaspheming then, as you are now. :)
Sky Muster works and works very well.
It is the victim of it's own success! :P
There were quite a number of early posters whom were critical of Sky Muster in the beginning, but those whom thought their negativity was not welcome, silenced many via the false belief that SM was the be all and end all of today's technology.
The critics were told that the FUP was a good thing, and data speeds and the "large quotas" were something that would be a boon to the old satellite services they were used to. Congestion wouldn't be an issue in this new super dooper satellite thingo, this would go a long way to wear away the digital divide, and having to pay more than other nbn users was fair enough.
Even the resident nbn man spruiked his new satellite and all of a sudden left when the kitchen got warm.
I bet a lot of people are rethinking their options, and hoping that mobile telephony soon becomes competitive.
It is the victim of it's own success! :P
Crikey, it's mainly only successful to a small number, and a good slab of them only swapped from one system to the other, as they really didn't have much choice did they? How many new non transfer systems have been installed?
Uber have a deal in the wings.
Buses trains and ferries are awaiting approval.
;)
Kenneth Tsang wrote the best analysis of the impact on Sky Muster
I appreciate jxeeno's blogs, especially his analytical database skills, however I suspect that he has very little background in traffic management, particularly in regards to the costs of providing infrastructure, and what the average (if I can use that word) consumer uses.
During this thread here he wrote this blog, I draw to your attention his excellent use of available statistics and newly released documents, but again, I feel his newfound knowledge of traffic management could be supplemented with a few years exposure to real life employment in industry.
Perhaps he can gain an internship with NBN or an ISP somewhere down the track?
That's why I directed the question towards posters like yourself and aARQ, because I'm still interested if this indeed is going to be an issue.
Call it trolling if you like, but I'm really interested in some industry knowledge, not just a uni students blog as an answer.
I refer you back to the commercial networks and their costs offered a decade or so ago in the past!!
Come on Geo101 if you only refer to Satellite thats not a fair comparison. I first had internet dial- up July 1998.
I paid $57 per month plus phone call for 14.4 kbits/s. and average download per month was 500MB.
Then moved to ISDN paid $64.40 ($47.90 line rent plus $16.50 for data cap) for symmetrical 128.8 Kb/s 1GB per month was the data limit. Then Telstra 3G 3GB plan for a 0-1 bar service at $67. At that time you could get 25GB ADSL plan with Bigpond for $68
All internet services have got larger download quotas and higher speeds at less cost. Accept satellite which has not been blessed with the same amount of cost reduction as wireless ,ADSL or cable/fibre but more importantly satellite data download quotas have gone down, not up as in the case of other services.
Software's and Applications are updating daily and the MB's are simply whizzing by.
I will just say I have been on a reasonably decent new connection now for probably six or more years, but it has always been limited data, and the last three years my plan has been x amount of data and once that limit is hit, there is no connection.
Over that time I have never had any unexplained large data usages. Software is not updating automatically without me knowing about it. I do run ESET smart security for many many years and it keeps the lid on software phoning home.
Software is not updating automatically
I use DoNotSpy to stop all Windows10 reports/reporting....even the ones you have no options for disabling.
All other software I use has option to disable auto updates but you usually have to hunt the settings out
Is this fella stuck? He may not know of these posts?
Sky Muster� Customers � Don't Reboot your Satellite NTD (Modem)
Severity : Offline
Status : Notified
Started at : 18/08/2016 12:00am
Expected End Time : To Be Advised
nbn co has advised us that due to a provisioning issue with their Managed Service Provider for Sky Muster� satellite services, Ericsson, it's not recommended that customers reboot or power cycle their Satellite NTD (Modem) as it may not reconnect. At this stage, our Support Team has no way to bring services back online, customers will need to wait until Ericsson has resolved their provisioning issues
https://www.skymesh.net.au/advisories/
Do NOT reboot your NTD or you will lose your service. Ericsson are trying to find a new juiced up Russian Hamster to solve the issue but have run into problems with WADA. The service should be back to normal by Wednesday next week, i kid you not .... maybe about the hamster bit i might be but the rest is the gods honest truth
I'm willing to donate some Hamsters if it helps fix the issues. Maybe the Hamster wheel just needs some grease.
Maybe the Hamster wheel just needs some grease.
Or a piece of fibre jammed into one of its bodily orifices. I am starting to find my whole Skymuster NBN experience rather like a groundhog day kind of nightmare bad joke. I really hope other people are having better luck with it than we are :(
Wasn't there a poster on WP who said NBN satellite should be replacing copper POTS services?
Imagine if that happened.
I am starting to find my whole Skymuster NBN experience rather like a groundhog day kind of nightmare bad joke. I really hope other people are having better luck with it than we are :(
I cant say my experience has been the best either. 2 outages in the last 1.5 months that we have been connected. And lots of micro dropouts during peak times. IRC in particular is affected and I find myself reconnecting up to 20 times during peak hours. All very short, 1-10 seconds. But its enough to disconnect downloads/uploads in progress and disconnect/reconnect channels I am connected to on IRC.
All very short, 1-10 seconds. But its enough to disconnect downloads/uploads in progress and disconnect/reconnect channels I am connected to on IRC.
It must be absolutely harrowing/frustrating to be in a download, and then lose it, forcing you to start again, especially with limited data plans on SM.
I know it is not your rsp causing these woes, but nbn, however, have any of you taken this up with your local federal member etc? You are paying for a service that is obviously not supplied as you were led to believe. I know you can't talk to the nbn, and the rsp can only blame the nbn, but in the end of the day, you the customer, is not being given what you paid for.
Surely some authorised "body" has to do something to recompense both the customer and the rsp for all these outages? At least nbn could try to create a portal or 1800 number or something with recorded messages saying what problems they are experiencing, and offer some sort of help?
It must be absolutely harrowing/frustrating to be in a download, and then lose it, forcing you to start again, especially with limited data plans on SM.
I think this why i am taking blood pressure medication again � i too empathise with wakt, this just makes Mrs Cod tear her hair out. She has learned a few new swear words since June.
have any of you taken this up with your local federal member etc?
HAHAHA !! er sorry � my Federal member is really a member (you pick which species). He thinks that the internet is only used for downloading porn and that the NBN is total waste of money and the money would be better spent giving tax breaks to big business etc etc. His response is to let Telstra build towers to give us decent mobile broadband except we don't even have that. He wouldn't even advocate for the ISS. � don't get me started.
but in the end of the day, you the customer, is not being given what you paid for.
Our community as a whole has lodged a written formal complaint with the ACCC on Monday of this week alleging the same thing. We are waiting to see if they will take up cudgels on our behalf.
Our community as a whole has lodged a written formal complaint with the ACCC on Monday of this week alleging the same thing. We are waiting to see if they will take up cudgels on our behalf.
Nice to see community support...good luck.
Telstra to release new mobile broadband plans next week. Be interesting to see how competitive they will be with skymuster.
I am starting to find my whole Sky Muster NBN experience rather like a groundhog day kind of nightmare bad joke.
It certainly is a complete crap shoot.
http://s4.postimg.org/vaboa062l/turkey_shoot.jpg
I was away yesterday (Thursday) so I de-powered the S-NTD Wednesday evening (in case it spontaneously combusted and burnt the house down).
Upon re-powering Friday morning, you guessed it .... no Sky Muster ... and it's anybodies guess when I'll see it again. :(
Upon re-powering Friday morning, you guessed it .... no Sky Muster
I really feel for you guys and gals.
But as you know, "We don't talk about in space matters"
Its really hard to comment on here when it makes me feel guilty,
as so far, apart from drop outs for minuscule seconds, SM
has been OK. Where do you find good spaceship tradesman.
Maybe a plummer.
Had a sparky out to do some work this morning and had to turn off all the power. Turned it back on at about 1:30 this arvo and was worried about the "don't reboot the NTD!" thing. The NTD reconnected in record time, probably less than a minute. Just lucky or?
Had a sparky out to do some work this morning and had to turn off all the power. The NTD reconnected in record time, probably less than a minute.
I have a sparky coming on Tuesday, I hope I have your luck.
Had a sparky out to do some work this morning and had to turn off all the power. Turned it back on at about 1:30 this arvo and was worried about the "don't reboot the NTD!" thing. The NTD reconnected in record time, probably less than a minute. Just lucky or?
So even if you would make a complaint, the RSP (Skymesh in my case) would be the one that would suffer and not NBN if you asked for compensation.
This page on the BIRRR website explains it well. https://birrraus.com/2016/07/12/complaining-to-the-tio/
And this to gauge the utter frustration that the RSP's are experiencing /forum-replies.cfm?t=2469943&p=97#r1939
Many, many SkyMesh Sky Muster� services that were off-line are now back online.
Not this little black duck! :(
http://s4.postimg.org/l7317y665/Daffy_duck_00402319.png
Oh!
Was I supposed to keep my 100% non-working Sky muster service powered in the vain hope that it might help???
The carrier pigeon didn't get to my place.
Skymuster central tablelands nsw , solid blue light , but not working , Skymesh customer , don't. Want to bombard help desk yet , got a email last night about emergency maintenance that was supposed to finish at 6 am, I'm guessing this is a widespread issue
I'm guessing this is a widespread issue
The carrier pigeon didn't get to my place.
It must have arrived?
I'm back on line. :)
http://s4.postimg.org/o59nci
Thanks Paul. ;)
Dear masterone2988
The TIO is a commonwealth department. If this commonwealth department is not performing their obligations in you opinion / experience then I urge you to complain.....here is the trick
TIO being a commonwealth department is subject to respond /answer and act on directions given by the Commonwealth Ombudsman, which is legally obliged to investigate complaints against commonwealth departments and/or commonwealth employees... Go that way before you start contacting you Local Member...then you can show you have exhausted all other options. http://www.ombudsman.gov.au/making-a-complaint... Then, if still not satisfied with any action / lack of action, then move to LM level. If you still don't get any action from LM then I suggest you contact
The Honorable Senator Fiona Nash, Senator for NSW, Deputy Leader of the National Party, and Minister for Regional Communications. Want to start a s..t storm?? Just get your facts spot on before you start firing the bullets or you may lose some creditably....Take copious amount of notes..Times, dates, names, employee number, what was said to you, and what was promised to you, and then what didn't happen as promised.
Good hunting...
Landcruiser1
And you will let us know that it is safe to turn off the NTD at night again.
Hi Wartook Writers,
nbn co has told us the problem is fixed, so go for it!
Thanks, Paul
Solid Blue light, tried power down and up. No internet here in Northern Tasmania.
It was working this morning at 3:00am
The TIO is a commonwealth department.
Hi landcruiser1,
No it's not ...
The Telecommunications Industry Ombudsman Ltd was established in 1993 under legislation and is independent of industry, the government and consumer organisations.
ust get your facts spot on before you start firing the bullets or you may lose some creditably.
Good advice.
Thanks, Paul
Solid Blue light, tried power down and up. No internet here in Northern Tasmania.
These pretty lights mean nothing, they are to make you think all is well.
So when asked by NBN "what colour lights can you see" and you say blue, they say , "well the problem is at your end,
not ours'.
Now I see why Bank CEO's are paid so much.
.
It would appear that the advice I got is wrong....and as such, I will take the kick in the pants for that.......
The LM and Minister details are correct, I did that lot my self.
oooops and sorry
Landcruiser1
Many, many SkyMesh Sky Muster� services that were offline are now back online. We will monitor throughout the day.
Good Paul; Thank you for your diligence in transparency regarding the Ericcson / NBN Co fault.
I have just noticed that our Router required 1 hour and 34 minutes to obtain a WAN IP:
19 2016-08-20 11:26:07 <5> : WAN2:DHCP releasing IP address 192.168.100.50 succeeded.
20 2016-08-20 11:26:21 <5> : WAN2:DHCP send DHCP-DISCOVERY timeout.
310 2016-08-20 13:02:03 <5> : WAN2:DHCP send DHCP-DISCOVERY timeout.
311 2016-08-20 13:03:04 <5> : WAN2:DHCP getting IP succeeded, and IP addr:180.xxx.xx.xxx,
mask:255.255.240.0, gateway:180.181.160.1.
Hope this is of use!
I have just noticed that our Router required 1 hour and 34 minutes to obtain a WAN IP:
Hi iFix,
We had thousands of customers offline around that time, so it wasn't your service being slow to start.
Thanks, Paul
Solid Blue light, tried power down and up. No internet here in Northern Tasmania.
It was working this morning at 3:00am
Hi SV,
Still down?
Still down?
It's up here, took 10 minutes to come online starting at 5:55pm AEST.
We had thousands of customers offline around that time, so it wasn't your service being slow to start.
Thank you Paul; Yes back to the normal acquisition window now that the demand has eased.
19 2016-08-20 17:53:13 <5> : WAN2:DHCP releasing IP address 192.168.100.50 succeeded.
44 2016-08-20 18:00:47 <5> : WAN2:DHCP getting IP succeeded
Cheers // iFix
Looking to help / assit a friend with a SkyMuster NBN application. The NBN co web site asked for an address. But could not work out where to put an Lat/ Long position into the search tool. Can this be done.
The location is just know as "Such and such" homestead, no address. Approx 35Kms south of Alice Springs township.
How have others approched this ?
cheers,
Stephen
I am a bit confused (nothing new here) over activation . I seem to remember Paul saying NBN activated the new Skymuster installation, however a search could not find the reference.
Reading the "Prepare for Skymuster " it stated that once the installation is complete, the customer rings the ISP and gets it activated.
I would like to think that the service is activated and deemed working before the installer leaves.
Reading the "Prepare for Skymuster " it stated that once the installation is complete, the customer rings the ISP and gets it activated.
Hi buss0,
We activate customers' services as soon as nbn co confirms that they have accepted an appointment with the installer.
The installation due Tues 23rd Aug so I would like to be clear on whether I can insist it be activated before the installer leaves.
Your service has been activated by us. nbn co has allocated you an AVC number and they have connected it to one of our CVCs. Your service has been allocated to one of our routers in Sydney, and we have an IP address allocated in our systems already. You're good to go, and you don't need to call us to activate your service.
I think what you mean is whether the installer will finish his work and you'll have a working service when he leaves. There's a team of people at nbn co whose primary focus is to make sure services are working when the installer leaves. To date the success rate is 80% and they are trying to take that up to 100%.
Thanks, Paul
To date the success rate is 80% and they are trying to take that up to 100%.
Fascinating snippet. :) Tks Paul.
That is an incredibly high installation fail rate ie 20% require re-work and that must always involve the RSP. :(
What are the reason(s) for no internet at installation completion?
Installer or nbn incompetence?
For the life of me, why isn't 'demonstrate internet connectivity to the customer', the very last check box for the installer before he/she heads off?
Anyone else from Tasmania suffering youtube problems?
Not streaming at 720p or even 480p for that matter. It does not seem to be a DNS issue?
And you will let us know that it is safe to turn off the NTD at night again. Winter weather has returned and we have to save solar power as much as we can. Thanks.
Tuesday morning. We turned the NTD off overnight. Everything is back to normal this morning. Let's hope that it stays that way.
We turned the NTD off overnight.
Same situation here, however the service is down for our office at present, in fact from 17:32 until 18:20 (when I noticed what was happening when back in the office tonight) our WSUS (Windows Update Server) hauled down 2,340MB via our 4G because the other WAN (pointing to NTD --> SkyMuster) was down.
When the NTD doesn't acquire a WAN IP for the client, why does it bother reporting a status of "Online" with the blue led � a little way to go yet for stability � methinks.
When the NTD doesn't acquire a WAN IP for the client, why does it bother reporting a status of "Online" with the blue led
Pretty bizarre ... isn't it? :(
Beyond belief really.
When the NTD doesn't acquire a WAN IP for the client, why does it bother reporting a status of "Online" with the blue led
The NTD doesn't acquire the WAN IP. A L2 connection is passed through. The NTD doesn't know (nor care).
I suspect the blue ring is when the modem can see the satellite/ground station.
Can an existing Sky Muster (Harbour) user help with some router configuration details.
My friend in Sydney has had Sky Muster activated on their family property in Central West NSW. It is currently setup without a wi-fi router (plugs laptop directly into a port on the NTD). I had setup a router for him to use back when the services was ISS. Because the family members on the property are not tech savvy, I need to change configuration of the router to work with Sky Muster � but need to do it without travelling to the property to investigate the config. I would appreciate some answers to these questions
1. I assume that the NTD provides an IP to the WAN side of the router using DHCP. What IP range/subnet will that be in? I need to set LAN side DHCP so that it doesn't conflict.
2. I assume that credentials needed to activate the connection. If so, are they already in the NTD (like on an ADSL Router) or does the Wi-Fi router need to connect using PPPoE or IPoE (if so what protocol is (used)?
Thanks in advance
I don't know what harbour use but there are only two options. IPoE (simple DHCP client) or pppoe (pppoe client with username/password required).
Hopefully someone can provide more information.
Hopefully someone can provide more information.
Hi Nick,
Harbour ISP uses PPPoE, so the router needs a username and password.
Thanks, Paul
Harbour ISP uses PPPoE, so the router needs a username and password.
Paul you really should stop doing the job of other RSP support reps ;)
Paul you really should stop doing the job of other RSP support reps ;)
Hi Nick,
They need all the help they can get. :-0)
Thanks, Paul
I suspect the blue ring is when the modem can see the satellite/ground station.
Yes Nick that is what I thought, when the local web interface is available at boot, it reports the CSQ in dBM; The status is already blue then the progress buttons show "DHCP" for a moment and the IP is hopefully exchanged for a WAN address!
Does anyone know how to access the status when the system is up?
Does anyone know how to access the status when the system is up?
It used to be available on the same address but for many of us (myself but not Wahroonga Farm) it is now disabled after boot.
I believe this was the intention all along from NBNCo. Personally I would have loved to scrape the page and log the signal levels through various weather conditions etc.
it is now disabled after boot.
Hey Nick, try this, power cycle the NTD and from a connected device wait for the private IP 192.168.100.50 assignment.
As the NTD is booting setup a command window to ping 192.168.100.1 (or refresh a browser to 192.168.100.1) and you might have a 30 second window to see the raw stats and logs.
Works for me; All precautions apply about turning off the temperamental NTD. ;)
Works for me; All precautions apply about turning off the temperamental NTD. ;)
Yes it works for me too. It used to work after the NTD dropped the local DHCP server and passed through the RSP DHCP server though as well. Not any more though.
Harbour ISP uses PPPoE, so the router needs a username and password.
Thank you Paul and Nick.
NBN has made a big deal about how many sites can now connect to NBN rollout however i would assume the number had a big (200,000?) boost with Skymuster, however, what is the actual number of applications in hand? Do RSPs report to NBN on this?
Without reading through 65 pages of thread, I'm hoping to get an overview of this new Sky Muster service.
I get very poor ADSL service (less than 1 Mbps) and the NBNco website says my address is eligible for Sky Muster.
However, all the plans are a bit misleading, because most of the data isn't available in Peak times, which is 7am-1am � in other words, any time most people want to use the internet. So to get a decent quota, it's very expensive. I'm assuming there's no way around that?
Are any of the companies offering the sky muster plans to be avoided for any reason?
And what are the speeds actually like? Will a 25/5 plan likely give speeds of 25 Mbps or is that just a theoretical maximum? (In which case, 12/1 may be better...)
Thanks
However, all the plans are a bit misleading, because most of the data isn't available in Peak times,
Ah, you noticed their little trap the nbn laid?
I'm assuming there's no way around that?
We haven't found one, but are all ears.
Are any of the companies offering the sky muster plans to be avoided for any reason?
Some may try tell you that, however, I have not heard too many horror stories as yet.
And what are the speeds actually like? Will a 25/5 plan likely give speeds of 25 Mbps or is that just a theoretical maximum? (In which case, 12/1 may be better...)
Sky Muster variances would be no different to other nbn differences.
There is a specialised thread where actual users get to divulge the inner use of Sky Muster too, here it is, you should find it titilating..
Thanks for that link.
Looks like the only option might just be to either stick with deathly slow ADSL1 or pay lots of money for satellite. If only their stupid peak/off peak times weren't so ridiculous.
Looks like the only option might just be to either stick with deathly slow ADSL1 or pay lots of money for satellite. If only their stupid peak/off peak times weren't so ridiculous.
+1...That has been my option so far as well, especially when you consider those plans you have to add your phone and calls cost, whereby the Telstra/Optus give you up to 400gb and all phone for much less. Speed sucks though.
I get very poor ADSL service (less than 1 Mbps)
I get good Sky Muster speeds at a constant 23-24Mbps
However, all the plans are a bit misleading, because most of the data isn't available in Peak times,
Thats to get the downloading Hogs away into the wee hours.
which is 7am-1am �
Dont know why The great thinkers at NBN thought those were great hours.
So to get a decent quota, it's very expensive. I'm assuming there's no way around that?
Depending what your looking for, Im happy with what we get now 35GBpeak and 55GB off for around $59 with phone bundle
.
Are any of the companies offering the sky muster plans to be avoided
Haven't really looked as happy here.
And what are the speeds actually like? Will a 25/5 plan likely give speeds of 25 Mbps
Get from 23.7 to 24
If you download and play movies or stream which does work then 25/5 would be the one to go for. If its just what Barnaby Joyce says, and only used for surfing and emails then 12/1 would be ok.
The FUP that NBN bought in stops the congestion.
Have a look here at what people are getting on Sky Muster.
/forum-replies.cfm?t=2546741
+1...That has been my option so far as well, especially when you consider those plans you have to add your phone and calls cost, whereby the Telstra/Optus give you up to 400gb and all phone for much less. Speed sucks though.
Not too worried about phone calls as mobiles would probably be enough, or just keep a cheap landline plan through copper.
But this is why I don't like ADSL:
http://www.speedtest.ne
And what are the speeds actually like? Will a 25/5 plan likely give speeds of 25 Mbps or is that just a theoretical maximum? (In which case, 12/1 may be better...)
I started at the cheapest, 12/1 with 5GB.
Upped it to 25/5 with 5GB.
Dropped it back to 12/1 with 15GB. I'd expected to notice the drop from 25, but didn't. I just do emails, check forums, read the news, banking, and occasionally a video. I don't think 25 is worth it, for me. However if I was downloading/uploading big files I might think differently.
I started at the cheapest, 12/1 with 5GB.
Upped it to 25/5 with 5GB.
Dropped it back to 12/1 with 15GB.
The couch goes against that wall, nup over there, I think it looks better
by the door, Nup, lets get a bean bag, I married one of those. :-)
Anyway whatever speed you pick it can only be better than ABG-ISS etc.
But its the old saying, "Give them crap for years and anything is better."
I take it the education port must be working?
http://www.themorningbulleti
So NBN has scheduled a 1 hour interruption for maintenance sometime between Thurs 15 and Sun 18. I wish there was a way of knowing it had taken place so we could then go ahead and confidently schedule a large download .
Edit: Seems SkyMesh really don't want you to forget � just got a second email for the above outage notice.
I take it the education port must be working?
Oh it works OK ... it's just 'getting it working on your place'; that is the amazing befuddled nbn mess. :)
I have had Skymuster connected at our building in Kintore. Its got our health clinic and a staff house attached in one. Has anyone managed to get a second service connected off the one satellite? I want staff and clinic internet to be separate, particularly if the staff downloads get us shaped and affect the work system.
The speeds seem really good, must be as staff chew through the data really fast it seems! I think the initial novelty will wear off after a few months. They have gone from having an ABG service...
Anyone having issues with skymuster ? Have a blue ring ip address allocated.. but websites won't load
I take it the education port must be working?
http://www.themorningbullet
Does anyone know if this applies to university distance education students?
Anyone having issues with Sky Muster�?
Hi geology87,
There are two others here � /forum-replies.cfm?t=2522649&p=48#r942 � but different problems. Have you tried all the usual? Rebooting, direct connect to the Satellite NTD?
Thanks, Paul
Does anyone know if this applies to university distance education students?
Hi Neo2,
Sadly it doesn't.
Thanks, Paul
There are two others here
Me too.
No lnternet for the last 2.5hrs https://imgur.com/YFqQh1T
Bad right through the day.
Bruce
I deleted this..
Has anyone managed to get a second service connected off the one satellite?
My understanding is that the only exception to one service per premises is the education one, and this is only available for primary and secondary students doing distance education under a state or territory funded scheme.
If this is wrong, I'm sure Paul Rees will let us know.
There was talk some years back of special plans for places like health clinics, schools, government service centres.
I have had Skymuster connected at our building in Kintore. Its got our health clinic and a staff house attached in one. Has anyone managed to get a second service connected off the one satellite?
Hi Morgan1,
There are some 'jungle drum rumours' of business plans on Sky Muster; which would make a great deal of sense for your circumstances and many others.
Paul Rees may be able to elucidate?
We also know that on Christmas island, multiple service are activated on the one S-NTD with provider Activ8me, but this appears to be a special situation and as usual there is zip information on how or why.
What happens if you have to repair the roof the dish is attached to? Those sort of things are going to happen. Given the dish is the property of NBN co, makes you wonder.
No problems as nbn currently "schedule" plenty of down time on Sky Muster for you to do other things like fix roofs! Might be different if it was as reliable as the ISS.
What happens if you have to repair the roof the dish is attached to? Those sort of things are going to happen.
This has occurred for wireless customers and the bill from nbn to re-connect and align the service was 'outa this world'.
you will find it unusable
There's people in this thread, who find VoIP works well enough on SkyMuster
/forum-replies.cfm?t=2560533
Was thinking of it myself, but all of my lengthy calls are to mobiles.
There's people in this thread, who find VoIP works well enough on SkyMuster
/forum-replies.cfm?t=2560533
That thread only reiterates how unusable it is. Nothing will make a 600ms RTT acceptable to real-time services.
Let me save you the wait, you will find it unusable and so will the people you try talking to.
Hi Ubiquity,
I'm not sure that's the case. If a customer calls us on Sky Muster� VoIP, it's indistinguishable from a 'normal' call. However we're on the same network as our SIP servers, so we get a latency saving. If they call another Sky Muster� VoIP customer, that's the worst case scenario, but the feedback we have from customers is that our VoIP on Sky Muster� is as good as a mobile call.
We've done quite a few 'money back guarantee' offers on SkyMesh VoIP for Sky Muster� using our ATAs and the feedback is overwhelmingly positive.
Thanks, Paul
Data drought gaining momentum?
That thread only reiterates how unusable it is.
Hi Ubiquity,
You need to 'Know your Audience'. Is VoIP on Sky Muster� as good as VoIP on Fibre? No. But most folk on Sky Muster� have crappy landlines and no mobile coverage in their home, so they find it a great solution.
Thanks, Paul
You need to 'Know your Audience'. Is VoIP on Sky Muster� as good as VoIP on Fibre? No. But most folk on Sky Muster� have crappy landlines and no mobile coverage in their home, so they find it a great solution.
You've hit the nail on the head nicely.
To summarize: It sucks less than the thing we had befor, but it still sucks.
Adapting yourself to the delay of Satellite doesn't make it a great solution, but when you've got nothing else and the thing you had before sucked even more then sure, it's great.
There is a reason the ITU (and the larger networking fraternity) specifies voice transmission on telecommunication networks shouldn't exceed 150ms one way, and it's not because double that is a "great solution". You should ask them to update G.114 if you've managed to make 600ms great as you might be onto something.
At the end of the day I know you as an SP are only making the best of the situation you have so this isn't directed at you in anyway, but don't fool yourself into thinking it's a great solution when we all know it isn't.
First time posting photo links, so hope it works.
Here is our install:
https://goo.gl/photos/APpy2LzZiDij2USM8
we are located near Katherine NT and it was installed in early July by a local electrician. The wall mounted NTD looks like crap. There was no mounting bracket in the box so they drilled two holes in my brick wall and fitted two screws with plugs, mounted the NTD and left it like that. It's as loose as and looks so unprofessional. The other concern is the external power supply. It makes the whole inside install look worse. I was happy enough for them to leave it like that after 5 hours on the job, two trips back into town and a smoko break.
I've been very happy with the service (through Harbour ISP), especially after years of lobbying Telstra for more ADSL ports. My first full month (August) I have managed to hit my peak data allowance with a day to go but have over 20Gb left in off peak. I've watched live baseball with great results only seeing buffering effect for 2-3 seconds very occasionally, even did a speed test while watching and still had good results (20.17/4.72).
Hitting average download speeds in the 20Mb range and upload in the 4Mb range. I haven't been too worried about chasing the extra download because it is doing what I want, for what I need, at the moment.
We have had no noticeable outages and I leave it all powered up as I have a couple of devices connected directly to the internet. We have had a few blackouts since install and it doesn't appear to have been affected. It's always up an running.
So all in all I am very happy with my SkyMuster service, just wish NBNCo didn't stop the fibre rollout about 1km down the road...
First time posting photo links, so hope it works.
Not for me, I'm getting 'not found'. Maybe try something else, postimage for example � https://postimage.org/
A desk top mount. :)" "They're rare.
Aha; So that is what the foot in the carton here is for!
It must be a contractor or area thing.
I think it does
The NBN Sat connection I'm responsible for came with both the desk mount and the wall mount
Let me save you the wait, you will find it unusable ...
Have you used Sky Muster VoIP?
The Sky Muster satellite delay is barely noticeable.
You'll find Skype video calls are also excellent.
I use 100% Sky Muster VoIP for my home and business phones.
Puuurfect and not one complaint yet!
You need to 'Know your Audience'. Is VoIP on Sky Muster� as good as VoIP on Fibre? No. But most folk on Sky Muster� have crappy landlines and no mobile coverage in their home, so they find it a great solution.
Yup. :)
And if ViaSat can just keep their provisioning system up and running 24/7; it'll be way more reliable than my land-line.
It is nearly as good as nbn fibre, FTTN, wireless etc and certainly better than 90% of mobile calls. And it's way way better than congested ADSL. ;)
Maybe we should ban mobile voice?
The reality is, that any delay isn't noticeable to 90% of people.
Note: This isn't analogue voice over satellite circa 1970's with clapped out analogue echo suppressors.
It's all digital with the meanest and satellite leanest delay to date.
Try it, you just might be surprised.
how unusable it is.
There are at least 2 people in that thread who are happy with it.
Wall mounts as I understand, is the preferred nbn methodology. Ensures good airflow and not easy to pile 'stuff', on and around etc.
Clearly desk mount is easier for the installer. :)
When the installer looked at my situation he said it was a wall mounted unit. My Network except for the UPS sits on a heavy duty shelf above the desk. The UPS is wall mounted.
Try it, you just might be surprised.
I doubt it.
It's not that I doubt anything you've said, more that as a remote worker for global companies spending nearly every day on a video conference or call to either North America or Europe I know how this service will perform when the dialogue is beyond casual chit chat and requires more frequent back and forth, along with how frustrating that gets over time constantly cutting in and out of peoples conversations as you all desynchronize from each others assumptions on what is a free moment to speak.
It doesn't matter who you're talking to, or where they are located. 600ms RTT brings with it some serious handicaps, i'm happy that you (and others) find the service great, but I doubt you are using it in a "professional" sense and if you are i'd love to pick this conversation back up in another 6 months and see if you still feel the same. I've been doing the remote VC thing for around 8 years now and even at 200-250ms RTT every now and then I find myself doing the pause shuffle in conversations.
I'd be forced to relocate if I was imposed onto Sky Muster, it goes beyond Video/Voice � anything interactive over a keyboard becomes excruciating at that latency. Which brings me back to my first point in this thread about how we've just created another divide with this service, you won't be doing remote work from it on a full time basis, hell even if the latency doesn't get you the quota will.
Have you used Sky Muster VoIP?
The Sky Muster satellite delay is barely noticeable.
I use 100% Sky Muster VoIP for my home phones.
+1
I'm with Wahroongah Farm 100%.... We have a VERY positive Skymuster VOIP experience, including some unsolicited comments on call quality... Did it happen without research and effort?? NO.
Has it been worth the time, effort, learning and (relatively) small expenses? Too damn right !!
It wasn't quite plug n play, and did need some obscure 'tweaks', (to work 'really' well), but it works... VERY, very well. ( FWIW, I use an 'all in one' router with inbuilt voip).
So well that we are very, very close to fritzing the (very poor quality) land line, after having a 3+ month trial period to get the W.A.F. ( Wife Approval Factor) and we will be saving at least $300 a year PLUS CALLS....
We will be using a low (but very reliable) 3G signal as backup.... ( I can also extract much better value from my included 3g data by using it with VOIP, with a low bandwidth codec, than pay by the minute calls.... It also has passed it's 'trials' :-) with flying colours.
VOIP over Skymuster is actually not only allowing me to 'fritz' Telstra, <]:-)) but is ALSO allowing me to save enuf on call costs EVERY month that it is ACTUALLY paying for our 25/5 Skymuster plan... and, AS A BONUS I get to watch downloaded Youtube doco's, (using off peak data) which was totally unheard of on the THREE previous incarnations of satellite internet we have endured....
Anyone who says VOIP over Skymuster won't work, or is unusable, is very poor quality, is NOT talking REALITY...... after having experienced what it CAN do... even for overseas and mobile calls.
I too have had many "experts" say it can't work, it WON'T work etc... but the same was said about flying too... Soon, it (VOIP) will be the "new normal"... even with satellite internet.
mcguyver.
I'd be forced to relocate if I was imposed onto Sky Muster, it goes beyond Video/Voice � anything interactive over a keyboard becomes excruciating at that latency.
With you 110% for cloud based computing.
Satellite latency 100% kills it.
Rest assured that Sky Muster VoIP is an entirely different kettle of fish.
We're talking apples and oranges. :)
VOIP over Skymuster is actually not only allowing me to 'fritz' Telstra, <]:-)) but is ALSO allowing me to save enuf on call costs EVERY month that it is ACTUALLY paying for our 25/5 Skymuster plan...
... and that is also a good incentive. :)
Just rereading the article I linked to again, this is the crap you are up against.
In response, Ms Nash laid out the plans available to users.
�Streaming high definition Netflix requires 5 Mb/second and Sky Muster delivers up to 25 Mb/second. Ms Sparrow is on record saying her connection is running at about 23 Mb/second.
The minister has no concept of data allowance. Of course there is probably no data restriction where Ms Nash lives. How do people like this get into positions of power?
Thanks to Optus being incompetent at fixing a problem with one of my accounts they admit is their error I have been on severe net restrictions for the past two and a bit weeks. Today being a new monthwith one of my connections rolling over I was able to watch a four minute video, check up on on ebay and gumtree, read some forums and do some google earthing and I have already chewed through 100MB of data and I have done bugger all.
Back in 2002 on 28k dialup I used to go through about 100MB in a month as it was so slow you never did much. Now on 6mbps 3G surfing anything is a pleasure as it is not quite instant, the data just flows by.
http://www.arianespace.com/m
Sky Muster 1B arrives in French Guiana, for preparation work for October 4 launch.
Dual launch with India's Gsat-18.
Makes me wonder, had the original FUP with if I remember correctly had 15GB average limits for ISP's been implemented, what would the plans have been like? 10GB monthly limits during peak times?
Sky Muster 1B arrives in French Guiana,
I don't think Joe Blogs has any hope of using this Satellite.
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